HP DesignJet T120 and T520 Printer Series
User Guide
© Copyright 2012, 2018 HP Development
Company, L.P.
Edition 5
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Table of contents
1 Introduction ............................................................................................................................................................................................... 1
Safety precautions ................................................................................................................................................................... 2
Using this guide ........................................................................................................................................................................ 2
Printer models .......................................................................................................................................................................... 3
Main features ............................................................................................................................................................................. 4
Main components ..................................................................................................................................................................... 5
Front panel ................................................................................................................................................................................ 7
Printer software ........................................................................................................................................................................ 8
Mobile Printing .......................................................................................................................................................................... 9
Turn the printer on and o ................................................................................................................................................... 10
The printer’s internal prints .................................................................................................................................................. 11
2 Connecting the printer ........................................................................................................................................................................... 12
Choose which connection method to use .......................................................................................................................... 13
Connect the printer to your network ................................................................................................................................... 13
Connect a computer to the printer by network (Windows) ............................................................................................. 13
Connect a computer to the printer by USB cable (Windows) .......................................................................................... 14
Connect a computer to the printer by network (Mac OS X) ............................................................................................. 15
Connect a computer to the printer by USB cable (Mac OS X) .......................................................................................... 16
3 Setting up the printer ............................................................................................................................................................................. 18
Introduction ............................................................................................................................................................................. 19
Automatic rmware update ................................................................................................................................................. 19
Turn email notications on and o ..................................................................................................................................... 19
Turn alerts on and o ............................................................................................................................................................ 19
Control access to the Embedded Web Server ................................................................................................................... 20
Set Windows driver preferences .......................................................................................................................................... 20
Set up Web Services and Mobile Printing ........................................................................................................................... 21
4 Personalizing the printer ....................................................................................................................................................................... 22
Change the language of the front-panel display .............................................................................................................. 23
Access the Embedded Web Server ...................................................................................................................................... 23
Change the language of the Embedded Web Server ....................................................................................................... 23
Access the HP Utility .............................................................................................................................................................. 23
ENWW iii
Change the language of the HP Utility ................................................................................................................................ 24
Change the sleep mode setting ........................................................................................................................................... 24
Change the auto-o setting ................................................................................................................................................. 24
Change the front-panel display brightness ....................................................................................................................... 24
Congure network settings .................................................................................................................................................. 25
Manage printer security ........................................................................................................................................................ 27
Change your printer’s email address .................................................................................................................................. 27
5 Paper handling ........................................................................................................................................................................................ 28
General paper-loading advice .............................................................................................................................................. 29
Load a roll onto the spindle .................................................................................................................................................. 29
Load a roll into the printer .................................................................................................................................................... 31
Unload a roll ............................................................................................................................................................................ 33
Load a single sheet ................................................................................................................................................................ 33
Unload a single sheet ............................................................................................................................................................ 34
Use the multi-sheet tray ....................................................................................................................................................... 34
View information about the paper ...................................................................................................................................... 36
Maintain paper ........................................................................................................................................................................ 36
Change the drying time ......................................................................................................................................................... 36
Turn the automatic cutter on and o .................................................................................................................................. 36
Form feed with or without cutting ...................................................................................................................................... 37
6 Printing ..................................................................................................................................................................................................... 38
Mobile Printing ........................................................................................................................................................................ 39
Print with HP Click .................................................................................................................................................................. 40
Printing from a computer using a printer driver ............................................................................................................... 40
7 Practical printing examples .................................................................................................................................................................. 47
Print from Adobe Acrobat ..................................................................................................................................................... 48
Print from Autodesk AutoCAD .............................................................................................................................................. 50
Print from Adobe Photoshop ............................................................................................................................................... 54
Print and scale from Microsoft Oice .................................................................................................................................. 56
8 Handling ink cartridges and printhead ................................................................................................................................................ 63
About the ink cartridges ........................................................................................................................................................ 64
Storage of anonymous usage information ........................................................................................................................ 64
Check ink cartridge status .................................................................................................................................................... 64
Replace an ink cartridge ........................................................................................................................................................ 64
About the printhead ............................................................................................................................................................... 66
9 Maintaining the printer .......................................................................................................................................................................... 67
Check printer status ............................................................................................................................................................... 68
Take care of the printer ......................................................................................................................................................... 68
iv ENWW
Clean the exterior of the printer .......................................................................................................................................... 68
Print Quality Diagnostic Report ............................................................................................................................................ 68
Clean the printhead ................................................................................................................................................................ 69
Align the printhead ................................................................................................................................................................ 70
Replace the printhead ........................................................................................................................................................... 70
Clean the encoder strip ......................................................................................................................................................... 75
Recalibrate the paper advance ............................................................................................................................................ 75
Move or store the printer ...................................................................................................................................................... 76
Firmware update .................................................................................................................................................................... 76
Software update ..................................................................................................................................................................... 77
Printer maintenance kits ....................................................................................................................................................... 77
10 Accessories ............................................................................................................................................................................................ 78
How to order supplies and accessories .............................................................................................................................. 79
Introduction to the accessories ............................................................................................................................................ 82
11 Troubleshooting paper issues ............................................................................................................................................................ 83
Paper cannot be loaded successfully .................................................................................................................................. 84
Paper type is not in the driver .............................................................................................................................................. 86
Printer printed on the wrong paper type ........................................................................................................................... 87
Paper mismatch ..................................................................................................................................................................... 87
Roll has jammed ..................................................................................................................................................................... 87
Multi-sheet tray has jammed ............................................................................................................................................... 89
A strip stays on the output tray and generates jams ....................................................................................................... 91
Printer displays out of paper when paper is available ..................................................................................................... 91
Prints do not fall neatly into the bin .................................................................................................................................... 91
Sheet stays in the printer when the print has been completed ..................................................................................... 91
Paper is cut when the print has been completed ............................................................................................................. 92
Cutter does not cut well ........................................................................................................................................................ 92
Roll is loose on the spindle ................................................................................................................................................... 92
12 Troubleshooting print-quality issues ................................................................................................................................................ 93
General printing advice ......................................................................................................................................................... 94
Horizontal lines across the image (banding) ..................................................................................................................... 94
Lines are too thick, too thin or missing ............................................................................................................................... 95
Lines appear stepped or jagged .......................................................................................................................................... 95
Lines print double or in the wrong colors ........................................................................................................................... 96
Lines are discontinuous ........................................................................................................................................................ 96
Lines are blurred ..................................................................................................................................................................... 97
Line lengths are inaccurate ................................................................................................................................................... 97
Whole image is blurry or grainy ........................................................................................................................................... 98
Paper is not at ...................................................................................................................................................................... 98
Print is scued or scratched ................................................................................................................................................. 99
ENWW v
Ink marks on the paper ......................................................................................................................................................... 99
Black ink comes o when you touch the print ................................................................................................................ 100
Edges of objects are stepped or not sharp ...................................................................................................................... 100
Edges of objects are darker than expected ..................................................................................................................... 100
Vertical lines of dierent colors ......................................................................................................................................... 101
White spots on the print ..................................................................................................................................................... 101
Colors are inaccurate ........................................................................................................................................................... 101
Colors are fading .................................................................................................................................................................. 101
Image is incomplete (clipped at the bottom) .................................................................................................................. 102
Image is clipped ................................................................................................................................................................... 102
Some objects are missing from the printed image ........................................................................................................ 102
A PDF le is clipped or objects are missing ...................................................................................................................... 103
If you still have a problem .................................................................................................................................................. 103
13 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 104
Cannot insert an ink cartridge ........................................................................................................................................... 105
Ink cartridge status messages .......................................................................................................................................... 105
Cannot insert the printhead ............................................................................................................................................... 105
14 Troubleshooting data communication issues ............................................................................................................................... 106
Communication failures between computer and printer .............................................................................................. 107
Wired network issues .......................................................................................................................................................... 108
Wireless network issues ..................................................................................................................................................... 108
Mobile Printing issues ......................................................................................................................................................... 111
Network conguration page .............................................................................................................................................. 111
15 Troubleshooting general printer issues ......................................................................................................................................... 113
Printer does not start .......................................................................................................................................................... 114
Printer does not print .......................................................................................................................................................... 114
Printer seems slow .............................................................................................................................................................. 114
Front panel is frozen ........................................................................................................................................................... 115
Cannot access the Embedded Web Server ...................................................................................................................... 115
Alerts ...................................................................................................................................................................................... 115
16 Front-panel error messages ............................................................................................................................................................ 116
17 HP Customer Care .............................................................................................................................................................................. 118
Introduction .......................................................................................................................................................................... 119
HP Professional Services .................................................................................................................................................... 119
HP Proactive Support .......................................................................................................................................................... 120
Customer Self Repair .......................................................................................................................................................... 120
Contact HP Support ............................................................................................................................................................. 121
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18 Printer specications ......................................................................................................................................................................... 122
Functional specications .................................................................................................................................................... 123
Mobile Printing specications ............................................................................................................................................ 124
Physical specications ........................................................................................................................................................ 125
Memory specications ........................................................................................................................................................ 125
Power specications ........................................................................................................................................................... 125
Ecological specications ..................................................................................................................................................... 125
Environmental specications ............................................................................................................................................. 126
Acoustic specications ........................................................................................................................................................ 126
Glossary ..................................................................................................................................................................................................... 127
Index ........................................................................................................................................................................................................... 130
ENWW vii
viii ENWW
1 Introduction
●
Safety precautions
●
Using this guide
●
Printer models
●
Main features
●
Main components
●
Front panel
●
Printer software
●
Mobile Printing
●
Turn the printer on and o
●
The printer’s internal prints
ENWW 1
Safety precautions
The following precautions ensure the proper use of the printer and prevent the printer from being damaged.
Follow these precautions at all times:
● Use the power supply voltage specied on the label. Avoid overloading the printer's electrical outlet with
multiple devices.
● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service,
see Contact HP Support on page 121.
● Use only the electrical cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause re or electric shock. Replace a damaged power cord with an HP-approved
power cord.
● Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause re, electric shock, or other serious hazards.
● Power o the printer and unplug the power cord from the power outlet in any of the following cases:
● When placing your hands inside the printer
● If there is smoke or an unusual smell coming from the printer
● If the printer is making an unusual noise not heard during normal operation
● A piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
● During an electrical storm (thunder and lightning)
● During a power failure
Using this guide
This guide can be downloaded from the HP Support Center (see HP Support Center on page 119).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures; they include the following topics:
● Connecting the printer on page 12
● Setting up the printer on page 18
● Personalizing the printer on page 22
● Paper handling on page 28
● Printing on page 38
● Mobile Printing on page 39
● Practical printing examples on page 47
● Handling ink cartridges and printhead on page 63
● Maintaining the printer on page 67
2 Chapter 1 Introduction ENWW
Troubleshooting
These chapters help you solve problems that may occur while printing; they include the following topics:
● Troubleshooting paper issues on page 83
● Troubleshooting print-quality issues on page 93
● Troubleshooting ink cartridge and printhead issues on page 104
● Troubleshooting data communication issues on page 106
● Troubleshooting general printer issues on page 113
● Front-panel error messages on page 116
Accessories, support and specications
These chapters, Accessories on page 78, HP Customer Care on page 118, and Printer specications
on page 122, contain reference information, including customer care, the printer specications, and part
numbers for paper types, ink supplies, and accessories.
Glossary
The Glossary on page 127 contains denitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to nd topics quickly.
Warnings and cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the printer
from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or
death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP DesignJet T120 24-in Printer T120
HP DesignJet T520 24-in Tabletop Printer T520-24T
HP DesignJet T520 24-in Printer T520-24
HP DesignJet T520 36-in Printer T520-36
ENWW Printer models 3
Main features
Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or
914 mm (36 in) wide. Some major features of the printer are shown below:
● Print resolution of up to 2400 × 1200 dpi (T520) or 1200 × 1200 dpi (T120), using the Best print-quality
option, the Maximum Detail option and photo paper
● The printer can be controlled from its front panel or from a remote computer using the Embedded Web
Server or the HP Utility
NOTE: Throughout this manual, “HP Utility” refers to the HP Utility for Mac OS X and the HP DesignJet
Utility for Windows.
● Touch-sensitive front panel in color, with an intuitive graphical user interface
● Supports USB, Ethernet, or Wi-Fi connection
● Includes Mobile Printing and Web-connected features such as automatic rmware upgrades and HP ePrint
● Handles roll and cut-sheet paper, with a multi-sheet tray
● Color emulations, see Printer emulation on page 45
● Economode for printing economically
● Ink and paper usage information available from the Embedded Web Server, see Access the Embedded Web
Server on page 23
● Supplies information, troubleshooting, and rmware updates available from the HP Utility, see Access the
HP Utility on page 23
● Access to the online HP Support Center (see HP Support Center on page 119)
4 Chapter 1 Introduction ENWW
Main components
Front view (T520 except T520-24T)
1. Multi-sheet tray extenders
2. Top cover
3. Output tray extenders
4. Bin
5. Output platen
6. Ink cartridges
7. Ink cartridge cover
8. Front panel
9. Printhead carriage
10. Printhead
ENWW Main components 5
Rear view (T520 except T520-24T)
1. Roll cover
2. Communication ports
3. Power socket
4. Multi-sheet tray
Rear view (T120 and T520-24T)
1. Blue stop
2. Spindle
3. Paper roll
6 Chapter 1 Introduction ENWW
Communication ports
1. Hi-Speed USB device port, to connect a computer
2. Fast Ethernet port, to connect to a network
Front panel
The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the
printer. It gives you complete control of your printer: from the front panel, you can print, view information about
the printer, change printer settings, perform calibrations and tests, and so on. The front panel also displays alerts
(warning and error messages) when needed.
The front panel has a large central area to display dynamic information and icons. On the left and right sides you
can see up to six xed icons at dierent times. Normally they are not all displayed at the same time.
To the right of the front panel is the power key, with which you can turn the printer on or o. The key is
illuminated when the printer is on. It ashes when the printer is in transition between on and o.
Left and right xed icons
● shows the status of the wireless connection: if the blue light is shining, the wireless connection is
active.
● Tap to return to the home screen.
● Tap to view help about the current screen.
ENWW Front panel 7
● Tap to go to the previous item.
● Tap to go to the next item.
● Tap to go back to the previous screen.
● Tap to cancel the current process.
Home screen dynamic icons
The following items are displayed only on the home screen:
● At the top left of the home screen is a message telling you which paper source is active.
● Tap to view Web Services status and display your printer’s email address.
● Tap to view connectivity status information and to perform network conguration. If a network cable
is connected,
NOTE: It is not possible to use wireless and wired network connections simultaneously.
● Tap to view ink information.
is displayed instead.
● Tap to change printer settings.
● Tap to load, unload, and change options for roll paper.
● Tap to change options for the multi-sheet tray, or to activate it.
● Tap to load, unload, and change options for single sheets.
NOTE:
If the printer is left idle for some time, it goes into sleep mode and switches o the front-panel display. To
change the time that elapses before sleep mode, tap , then Printer preferences > Sleep. You can set a time
between 5 and 240 minutes.
The printer wakes from sleep mode and switches on the front-panel display whenever there is some external
interaction with it.
Information about specic uses of the front panel can be found throughout this guide.
The active paper source is indicated by a slightly larger icon, with a white tick in a green circle: .
Printer software
The following software is provided with your printer:
● The HP-GL/2 and HP RTL driver for Windows (T520 only)
● The PCL3GUI raster driver for Windows (T120 only)
● The PCL3GUI raster driver for Mac OS X
● HP DesignJet Preview
8 Chapter 1 Introduction ENWW
● The Embedded Web Server allows you to:
● Manage the printer from a remote computer
● View the status of the ink cartridges, the printhead, and the paper
● Access the HP Support Center, see HP Support Center on page 119
● Update the printer's rmware, see Firmware update on page 76
● Perform alignments and troubleshooting
● Change various printer settings
● Manage e-mail notications
See Access the Embedded Web Server on page 23.
● The HP Utility allows you to:
● Manage the printer from a remote computer
● View the status of the ink cartridges, the printhead, and the paper
● Access the HP Support Center, see HP Support Center on page 119
● Update the printer's rmware, see Firmware update on page 76
● Launch the Embedded Web Server
See Access the HP Utility on page 23.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases, when
you receive your printer there may already be later versions available on HP's website of some of the software
provided with it.
Mobile Printing
Your printer can be connected to the Internet and the Web, providing various benets:
● Automatic rmware updates (see Firmware update on page 76)
● Print on HP printers from almost anywhere
● Print on HP printers from almost any device, including smartphones and tablet computers
To take advantage of these benets, your printer must be connected to the Internet.
For the latest information, see http://www.hpconnected.com.
With HP Mobile Printing Solutions you can print straight from your smartphone or tablet in just a few simple
steps wherever you are, by using your mobile device OS or sending an email to your printer with a PDF
attachment.
● iOS-Apple printing is enabled through Airprint.
● For Android printing, install the HP Print Service App from Google Play (if you do not have it already pre-
installed in your mobile device).
For more information, see Mobile Printing on page 39 and http://www.hp.com/go/designjetmobility.
ENWW Mobile Printing 9
Turn the printer on and o
If you wish to turn the printer on or o, the normal and recommended method is to use the power key on the
front panel.
However, if you plan to store the printer for a long period or the power key does not seem to work, you are
recommended to unplug the power cord.
To turn it back on, plug in the power cord.
When the printer is powered back on, it takes about three minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds.
NOTE: When the printer has not been used for a certain period of time (the default time is determined by
Energy Star), it saves power by going into sleep mode. However, any interaction with the printer's front-panel
display, or sending a new job to print, returns it to active mode, and it can resume printing immediately. To
change the sleep mode time, see Change the sleep mode setting on page 24.
10 Chapter 1 Introduction ENWW
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded paper
should be at least A4 portrait—210 mm (8.27 in) wide—otherwise the print may be clipped.
To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print
you want. The following internal prints are available:
● Demo prints show some of the capabilities of the printer:
● Print drawing demo
● Print rendering demo
● Print GIS map
● User info prints
● Print printer-status report
● Print print-quality report
● Print network report
ENWW The printer’s internal prints 11
2 Connecting the printer
●
Choose which connection method to use
●
Connect the printer to your network
●
Connect a computer to the printer by network (Windows)
●
Connect a computer to the printer by USB cable (Windows)
●
Connect a computer to the printer by network (Mac OS X)
●
Connect a computer to the printer by USB cable (Mac OS X)
12 Chapter 2 Connecting the printer ENWW
Choose which connection method to use
The following methods can be used to connect your printer.
Connection type Speed Cable length Other factors
Wireless Moderate; varies according to conditions
(distance to router, interference, number of
wireless clients, network topology, etc.)
Fast Ethernet Fast; varies according to network traic Long: 100 m (328 ft) Requires extra equipment (switches)
Hi-Speed USB Very fast Short: 3 m (10 ft) A certied Hi-Speed USB cable is necessary
NOTE: The speed of any network connection depends on all components used in the network, which can
include network interface cards, routers, switches and cables. If any one of these components cannot operate at
high speed, you will have a low-speed connection. The speed of your network connection can also be aected by
the total amount of traic from other devices on the network.
Connect the printer to your network
The printer is able to congure itself automatically for most networks, in a similar way to any computer in the
same network. The rst time you connect it to a network, this process may take a few minutes.
Once the printer has a working network conguration, you can check its network address from the front panel:
tap
or .
To connect to a wireless network, the easiest way is to go to the front panel and tap , then Connectivity >
N/A Sensitive to interference over longer
distances; requires extra equipment
(wireless access point or wireless router)
for reliable communication.
Wireless setup wizard.
When a network device automatically congures itself by receiving an IP address from the DHCP service, this IP
address may change from the last time the device is powered o to the next time it is powered on, which may
lead to the device being shown as "oine" when driver port settings are congured with the original IP address.
There are at least three possible ways to avoid this:
● Increase the lease time of your DHCP server device.
● Set a xed IP address for your printer that will not be changed by DHCP (see Communication failures
between computer and printer on page 107).
● Congure the printer and driver to refer to the hostname instead of the numeric IP address (see
Communication failures between computer and printer on page 107).
See the Assembly Instructions for more details about Internet setup, and how to connect to and register with the
cloud to enable Web Services.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 38 for alternative ways of printing.
ENWW Choose which connection method to use 13
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the network (see Connect the printer to your network
on page 13). The printer can be connected by Ethernet or Wi-Fi.
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server
on page 23).
2. Install the product software from http://www.hp.com/go/T120-T520/drivers. Follow the software
installation instructions on your screen.
3. The system automatically detects whether you are using Windows or Mac OS X, and you can then choose
which specic software you want to install (by default, all of it). If your computer fails to nd any printers on
the network, the Printer Not Found window is displayed, which helps you to try to nd your printer. If you
have a rewall in operation, you may have to disable it temporarily in order to nd the printer. You also
have the options of searching for the printer by its hostname, IP address, or MAC address.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
Connect a computer to the printer by USB cable (Windows)
You can connect your printer directly to a computer without going through a network, by using the printer's builtin Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some
disadvantages that you should bear in mind:
● The cable is of limited length.
● It is more diicult to share the printer.
● You cannot use Web Services.
● You cannot use automatic rmware updates.
NOTE: The use of non-certied USB cables can lead to connectivity problems. Only cables certied by the USB
Implementor's Forum (http://www.usb.org/) should be used with this printer.
Printer software installation
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 38 for alternative ways of printing.
1. Do not connect the computer to the printer yet. You must rst install the printer software on the computer,
as follows.
2. Install the product software from http://www.hp.com/go/T120-T520/drivers. Follow the software
installation instructions on your screen.
3. In some cases, you may see a message warning you that the installer would need to communicate through
the rewall in order to search the network for printers. As you have no need to do this, you can check the
box Continue installation without searching the network.
4. If you see a list of networked printers, click Help me nd my printer (including network and USB connected
printers).
14 Chapter 2 Connecting the printer ENWW
5. Click USB Cable.
NOTE: You can connect your printer and complete the installation later if you prefer. To do so, check the
box marked I want to connect my printer after completing the setup wizard.
6. When prompted to do so, connect your computer to the printer with a certied USB cable. Ensure that the
printer is turned on.
7. Follow the instructions on your screen to install the printer drivers and other HP software, such as the
HP Utility.
8. If during the process you have not been prompted to connect the printer, connect the printer now, and let
the wizard install the device automatically.
Printer sharing considerations
Any other users sharing your USB-connected printer will be able to send print jobs, but will not be able to receive
information from the printer—which aects status reports, administration and troubleshooting.
TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the
network. See Connect a computer to the printer by network (Windows) on page 13.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
● Bonjour
● TCP/IP
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 38 for alternative ways of printing.
Before you begin, check your equipment:
● The printer should be set up and on.
● The Ethernet switch or router should be on and functioning correctly.
● The printer and the computer should be connected to the (wired or wireless) network. See Connect the
printer to your network on page 13.
Now you can proceed to install the printer software and connect to your printer.
Bonjour connection
1. Go to the front panel and tap or . Note the mDNS service name of your printer.
2. Install the product software from http://www.hp.com/go/T120-T520/drivers. Follow the software
installation instructions on your screen.
3. Your Web browser opens to display the rest of the software installation procedure. The system
automatically detects whether you are using Windows or Mac OS X, and you can then choose which specic
software you want to install (by default, all of it).
4. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
5. When you reach the Select Printer screen, look for your printer's mDNS service name (which you noted in
step 1) in the Printer Name column.
ENWW Connect a computer to the printer by network (Mac OS X) 15
● If you nd the right name, scroll sideways if necessary to see the Connection Type column, and check
that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name with a Bonjour connection type, check the box My printer is not
in the list.
Click Continue.
6. Continue following the instructions on the screen.
TCP/IP connection
1. Go to the front panel and make a note of the printer's URL (see Access the Embedded Web Server
on page 23).
2. Install the product software from http://www.hp.com/go/T120-T520/drivers. Follow the software
installation instructions on your screen.
3. The printer software is installed, including the printer drivers and other HP software, such as the HP Utility.
If you have enabled Web Services on your printer, you can print to your printer by email. Just check the Web
Services menu for the email address of your printer, then send the le you want to print to that email
address as an attachment.
4. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a
connection to your printer. Follow the instructions on your screen.
5. When you reach the Select Printer screen, look for your printer's URL (which you noted in step 1) in the
Printer Name column.
● If you nd the right name, scroll sideways if necessary to see the Connection Type column, and check
that it shows IP Printing. Then highlight that line. Otherwise, continue searching further down the list.
● If you cannot nd your printer's name with an IP Printing connection type, check the box My printer is
not in the list.
Click Continue.
6. Continue following the instructions on the screen. When you reach the Printer Queue Created screen, click
Quit to exit, or Create New Queue if you want to connect another printer to the network.
Connect a computer to the printer by USB cable (Mac OS X)
You can connect your printer directly to a computer without going through a network, by using the printer's builtin Hi-Speed USB device port. A USB connection may be faster than a network connection, but it has some
disadvantages that you should bear in mind:
● The cable is of limited length.
● It is more diicult to share the printer.
● You cannot use Web Services.
● You cannot use automatic rmware updates.
NOTE: The use of non-certied USB cables can lead to connectivity problems. Only cables certied by the USB
Implementor's Forum (http://www.usb.org/) should be used with this printer.
16 Chapter 2 Connecting the printer ENWW
Printer software installation
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 38 for alternative ways of printing.
1. Make sure the printer is either turned o, or disconnected from the computer.
2. Install the product software from http://www.hp.com/go/T120-T520/drivers. Follow the software
installation instructions on your screen.
3. The printer software is installed, including the printer driver and the HP Utility.
4. Make sure that the printer is turned on and connected to the computer with a certied USB cable.
NOTE: The use of non-certied USB cables can lead to connectivity problems. Only cables certied by the
USB Implementor's Forum (http://www.usb.org/) should be used with this printer.
5. Shortly afterwards, a print queue is created automatically for your printer.
Sharing the printer
If your computer is connected to a network, you can make your directly connected printer available to other
computers on the same network.
1. Double-click the System Preferences icon on the Dock menu bar on your desktop.
2. To enable printer sharing, click Sharing, then Printer Sharing, and then check the printer(s) that you want to
share.
3. Your printer now automatically appears in the list of shared printers displayed by any other computer
running Mac OS X and connected to your local network.
Bear in mind the following considerations:
● Any other users wishing to share your printer must install the printer software on their own computers.
● Anyone sharing your directly connected printer will be able to send print jobs, but will not be able to receive
information from the printer—which aects alerts, status reports, paper management, administration and
troubleshooting.
● You may nd that sharing your directly connected printer with other users will slow down your computer
unacceptably.
TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the
network. See Connect a computer to the printer by network (Mac OS X) on page 15.
ENWW Connect a computer to the printer by USB cable (Mac OS X) 17
3 Setting up the printer
●
Introduction
●
Automatic rmware update
●
Turn email notications on and o
●
Turn alerts on and o
●
Control access to the Embedded Web Server
●
Set Windows driver preferences
●
Set up Web Services and Mobile Printing
18 Chapter 3 Setting up the printer ENWW
Introduction
This chapter describes various printer settings that the printer administrator may wish to control as soon as a
new printer is assembled and ready for use.
Automatic rmware update
The printer can automatically check for a rmware update periodically (see Firmware update on page 76).
Without an update, some Web Services may not be available. The Enable Web Services process includes the
option to turn on automatic
rmware updates from the printer's front panel or Embedded Web Server.
Turn email notications on and o
In order to receive email notications from the printer, you must have congured the email server. To congure
the email server using the Embedded Web Server, click Settings > Email server, and ll in the following elds:
● SMTP server: The IP address or hostname of the outgoing mail server (SMTP) that will process all email
messages from the printer. If the mail server requires authentication, email notications will not work.
● Printer email address: Each email message sent by the printer must include a return address, which does
not need to be a real, functional email address, but it should be unique, so that recipients of the message
can identify the printer that sent it.
You can turn specic email notications on or o by clicking Notications from the Tools tab of the Embedded
Web Server.
Turn alerts on and o
Printer alerts warn you when there is a printer problem that you can correct by taking action, or when one of your
printing jobs changes its status. The alerts are displayed by the printer's front panel, by the HP Utility, by the
printer driver and by the Embedded Web Server.
You can change the alert settings in various ways to display all, some, or none of the available alerts.
To access alert settings under Windows
● Click Alert Settings in the Tools menu of the HP DesignJet Utility.
● Click Alert Settings in any alert page displayed by the HP DesignJet Utility.
● Right-click the system tray icon of the HP DesignJet Utility, and click Alert Settings.
In the Alert Settings window, you can use the Alerting slider to turn o alerts completely.
Alternatively, you can choose when, if ever, to display critical or non-critical alerts.
ENWW Introduction 19
To access alert settings under Mac OS X
● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can set
each individual alert to appear in specic cases and with a specic time interval.
You can turn o alerts completely by unchecking the “Show monitor status in menu bar” box in the Notications
tab of the HP Printer Monitor preferences. If you leave that box checked but uncheck the “Notify me when alert
appears” box (as below), the alerts will be available in the HP Printer Monitor, but will not pop up in the Dock
screen.
Control access to the Embedded Web Server
To prevent users from modifying important device settings, you can set a password in the Embedded Web
Server, so that users without the password can see only the Information tabs. Once set, the password is required
to view or change any parameters in the other tabs.
Set Windows driver preferences
You can change some default settings in your printer driver according to your own preferences, for instance to
set color emulation or paper-saving options. To do this under Windows 7, for example, click the Start button on
your computer's screen, then click Devices and printers, then right-click your printer's icon and click Printing
preferences. Any settings you change in the Printing Preferences window will be saved as default values.
20 Chapter 3 Setting up the printer ENWW
Set up Web Services and Mobile Printing
1. Make sure that your printer is correctly connected to the Internet.
2. Enable Web Services during initial setup of the printer, or later by tapping on the home screen and
following the instructions on the front panel. The printer may need to restart if it has updated its rmware.
3. Optional step: Activate your account by clicking the activation link that you will receive by email. If you don’t
see the message, remember to check your junk email folder.
4. Optional step: If you are the printer administrator, log in at HP Connected (http://www.hpconnected.com) to
customize your printer’s email address or manage printer security for remote printing.
Congratulations, you have completed Web Services setup, and you can benet from automatic rmware updates.
For the latest HP Connected information, support, and terms of use, see http://www.hpconnected.com.
For more information, see http://www.hp.com/go/designjetmobility.
ENWW Set up Web Services and Mobile Printing 21
4 Personalizing the printer
●
Change the language of the front-panel display
●
Access the Embedded Web Server
●
Change the language of the Embedded Web Server
●
Access the HP Utility
●
Change the language of the HP Utility
●
Change the sleep mode setting
●
Change the auto-o setting
●
Change the front-panel display brightness
●
Congure network settings
●
Manage printer security
●
Change your printer’s email address
22 Chapter 4 Personalizing the printer ENWW
Change the language of the front-panel display
There are two possible ways to change the language of the front-panel menus and messages:
● If you can understand the current front-panel display language, tap , then Printer preferences > Select
language
● If you cannot understand the current front-panel display language, start with the printer powered o. Press
the power key to turn it on. When you see icons appear on the front panel, tap , then , then , then
on page 7).
Whichever method you used, the language selection menu should now appear on the front-panel display. Tap
your preferred language.
.
. If you cannot see those icons on the front panel, tap where they should appear (see Front panel
Access the Embedded Web Server
The Embedded Web Server enables you to manage your printer remotely using an ordinary Web browser running
on any computer.
To access the Embedded Web Server, you must have a TCP/IP connection to your printer. You can access the
Embedded Web Server indirectly through the HP Utility, if you connect to your printer with a TCP/IP connection
(wired or wireless).
The following browsers are known to be compatible with the Embedded Web Server:
● Internet Explorer 7 and later
● Opera 8 and later
● Mozilla Firefox 2 and later
● Safari 3 and later
● Google Chrome 3 and later
To access the Embedded Web Server on any computer, open your Web browser and type the IP address of your
printer.
You can see your printer's IP address on the front panel by tapping or .
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access
the Embedded Web Server on page 115.
Change the language of the Embedded Web Server
The default language in which the Embedded Web Server rst appears is the language you have selected for
your browser. If this language is not supported by the Embedded Web Server, the Embedded Web Server will
appear in English; however, you can change it to any supported language.
The languages supported by the Embedded Web Server are English, Portuguese, Spanish, French, Italian,
German, Polish, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese. There is a tab at the top
right of the window to select language.
Access the HP Utility
The HP Utility enables you to manage your printer from a computer with a USB, TCP/IP, or Wi-Fi connection.
ENWW Change the language of the front-panel display 23
● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP >
HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet
printers installed on your computer.
● Under Mac OS X, launch the HP Utility from your dock shortcut or by clicking STARTUP_DISK > Library >
Printers > HP > Utilities > HP Utility. This launches the HP Utility, showing the HP DesignJet printers installed
on your computer.
When you select your printer in the left pane, everything that appears in the right pane is specic to that
printer.
Change the language of the HP Utility
The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan (Windows only),
French, Italian, German, Russian, Simplied Chinese, Traditional Chinese, Korean, and Japanese.
● Under Windows, the language will be adjusted to your regional language settings as dened in the
Windows Control Panel.
● Under Mac OS X, the language is changed as for any other application. In System Preferences, click
International and re-launch the application.
Change the sleep mode setting
If the printer is left switched on but unused for a certain period of time, it goes automatically into sleep mode to
save power. To change the time the printer waits before it goes into sleep mode, go to the front panel and tap
, then Printer preferences > Sleep. Select the wait time you want and then tap OK; you can set the time
from 5 to 240 minutes. The default time is 30 minutes.
Change the auto-o setting
You can use the printer's auto-o feature to turn the printer o automatically. For example, setting it to 2 hours
would turn the printer o after 2 hours of inactivity. In this way, you can save more energy. However, the auto-o
feature is automatically disabled when the printer is connected to a network, to avoid inconveniencing network
users.
If you are using a USB connection, you can set the printer to turn itself o completely after 2 to 12 hours of
inactivity. At the front panel, tap , then Printer preferences > Auto-o.
Change the front-panel display brightness
To change the brightness of the front-panel display, tap , then Printer preferences > Display brightness, and
select a value you want. Tap OK to set the value. The default brightness is set to 50.
24 Chapter 4 Personalizing the printer ENWW
Congure network settings
You can view and congure the network settings from the Embedded Web Server, the HP Utility or the front
panel:
● From the Embedded Web Server: Click the Setup tab, then Networking.
● From the HP Utility: You can access the Embedded Web Server through the HP Utility.
● From the front panel: Tap , then Connectivity.
The following options are available:
● Enable/Disable wireless turns the wireless connection on or o.
● Wireless setup wizard provides an easy way to connect to a wireless network.
● Wi-Fi protected setup allows you to set up a connection with a wireless network using WPS (pushbutton or
pin) encryption.
● Network summary displays information about the wired or wireless network
● Print wireless network test runs diagnostic tests of wireless connectivity
● Print network conguration
● Advanced setup
● Select I/O timeout sets the time that the printer will wait for the driver to send a job to the printer
once the connection has been opened. Values range from half a minute to half an hour.
● Link speed sets the speed at which data are transmitted over the network. The default is Automatic.
● IP settings allows you to view or change the IP address, subnet mask, default gateway, and DNS
address.
● Hostname allows you to change the hostname.
● Restore network defaults
Congure rewall settings
Firewall features provide network-layer security on both IPv4 and IPv6 networks. The rewall provides simple
control of IP addresses that are allowed access.
NOTE: In addition to rewall protection at the network layer, the printer also supports open secure sockets
layer (SSL) standards at the transport layer for secure client-server applications, such as client-server
authentication or HTTPS Web browsing.
For rewall operation on the printer, you must congure a rewall policy to apply to specied IP traic. Firewall
policy pages are accessed through the Embedded Web Server and displayed by your Web browser. After a policy
is congured, it is not activated until you click Apply in the Embedded Web Server.
Creating and using rewall rules
Firewall rules allow you to control IP traic. Use rewall rules to allow or drop IP traic based on IP addresses and
services.
Enter up to ten rules, each rule specifying the host addresses, services, and the action to take for those
addresses and services.
ENWW Congure network settings 25
Create a rewall rule
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Rules.
3. Click New, and then follow the onscreen instructions.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.
Change the priority of rewall rules
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Rules Priority.
3. Select the priority from the Rule Precedence list, with 10 having the highest priority and 1 having the lowest
priority.
4. Click Apply.
Change rewall options
1. Open the Embedded Web Server.
2. Click the Settings tab, then Firewall Options.
3. Change whatever options you wish, then click Apply.
NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily disrupted for a
short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled
again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.
Reset rewall settings
To reset the rewall settings to the factory defaults, restore the printer’s network settings.
Limitations to rules, templates, and services
When creating rewall rules, note the following limitations to rules, templates, and services.
Item Limit
Maximum number of rules 10 (one default rule)
Maximum number of Address Templates 12
Maximum number of user-dened address templates 5
Maximum number of services you can add to a user-dened service template
NOTE: The predened All Services template is not subject to this limitation and includes all services
supported by the print server.
40
Maximum number of services you can add to the policy
NOTE: For a given rule, only one address template and one service template can be added.
Maximum number of service templates in the policy 10
Maximum number of user-dened custom service templates 5
40
26 Chapter 4 Personalizing the printer ENWW
Reset network settings
To reset the administrator password and network settings, go to the front panel and tap , then Connectivity
> Restore network defaults.
NOTE: Print the network conguration page and check that the network settings have been reset.
NOTE: Resetting the printer’s network settings also resets the printer’s rewall settings.
Manage printer security
When you have set up Web Services, the printer is in unlock mode. In unlock mode, anyone who knows your
printer's email address can print to your printer by just sending a le to it. Although HP provides a spam ltering
service, you should be careful about giving out your printer's email address, as everything sent to that address
may be printed on your printer.
If you are the printer administrator, you can manage printer security or change your printer status to lock mode
by visiting HP Connected at http://www.hpconnected.com (availability varies by product, country, and region).
You can also customize your printer's e-mail address and manage print jobs from there. On your rst visit, you
will need to create an account at HP Connected.
Change your printer’s email address
You can change your printer's email address at HP Connected: http://www.hpconnected.com (availability varies
by product, country, and region).
ENWW Manage printer security 27
5 Paper handling
●
General paper-loading advice
●
Load a roll onto the spindle
●
Load a roll into the printer
●
Unload a roll
●
Load a single sheet
●
Unload a single sheet
●
Use the multi-sheet tray
●
View information about the paper
●
Maintain paper
●
Change the drying time
●
Turn the automatic cutter on and o
●
Form feed with or without cutting
28 Chapter 5 Paper handling ENWW
General paper-loading advice
You can load paper into the printer in three dierent ways: from a roll, as a single sheet, or as a stack of single
sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to
another is manual: it is not done automatically.
CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from
moving.
CAUTION: All paper must be 280 mm (11 in) or wider. A4 and letter paper should not be loaded in landscape
orientation.
TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper.
CAUTION: Keep the bin closed throughout the loading process.
Load a roll onto the spindle
1. If your printer is a T520, open the roll cover.
ENWW General paper-loading advice 29
2. Remove the spindle from the printer.
WARNING! Do not insert your ngers into the spindle supports during the removal process.
3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a
new roll; it slides along the spindle to hold rolls of dierent widths. Remove the blue paper stop from the
end of the spindle.
4. If the roll is long, rest the spindle horizontally on a table and load the roll on the table.
5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not, remove the
roll, turn it 180 degrees and slide it back on to the spindle. There are labels on the spindle showing the
correct orientation.
NOTE: From the back of the printer, the blue stopper is inserted into the right-side holder.
Ensure both ends of the roll are as close to the spindle stops as possible.
30 Chapter 5 Paper handling ENWW
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll.
7. Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the roll and
the stops at both ends.
If you are a regular user of dierent paper types, you can change rolls more quickly if you preload rolls of
dierent paper types on dierent spindles. Extra spindles are available for purchase, see Accessories
on page 78.
Load a roll into the printer
To start this procedure, you must have a roll loaded on the spindle. See Load a roll onto the spindle on page 29.
1. From the front panel, tap , then Load roll.
This step is optional: if you just start feeding in roll paper, the printer recognizes that you want to load a roll.
2. If your printer is a T520, open the roll cover.
3. Insert the spindle into the printer, holding it by both ends. The blue hub should be on the left, as viewed
from the front of the printer.
ENWW Load a roll into the printer 31
4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the
paper slightly and cut a straight edge.
5. Insert the edge of the paper into the printer.
WARNING! Do not push your ngers inside the printer's paper path.
6. Roll the paper into the printer until you feel resistance and the paper exes slightly. When the printer
detects the paper, it beeps, and feeds in the paper automatically.
7. The front panel prompts you to select the paper category and type.
If you do not see your paper type in the front panel, tap More paper types. If you still cannot nd your paper
type in the whole list, see Paper type is not in the driver on page 86.
8. The printer checks the alignment and measures the width. If the roll is not correctly aligned, follow the
instructions on the front-panel display.
9. If your printer is a T520, close the roll cover.
NOTE: If you have an unexpected issue at any stage of the paper loading process, see Paper cannot be loaded
successfully on page 84.
32 Chapter 5 Paper handling ENWW
Unload a roll
If there is paper on the roll, you can unload it from the front panel: tap , then Unload roll. Afterwards, the
multi-sheet tray will become the default active paper source.
If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll manually.
After unloading, the multi-sheet tray is the default active paper source.
Load a single sheet
NOTE: Roll paper and single sheets use the same input slot in the printer.
NOTE: Sheets of width 329 mm (12.95 in) or less should be loaded from the multi-sheet tray.
1. At the front panel, tap , then Load single sheet.
2. If a roll is already loaded, you have to wait while it is automatically unloaded.
3. Select your paper category and type. If you do not see your paper type in the front panel, tap More paper
types. If you still cannot nd your paper type in the whole list, see Paper type is not in the driver
on page 86.
4. If your printer is a T520, open the roll cover.
5. When prompted by the front panel, insert the sheet into the right-hand side of the input slot.
WARNING! Do not push your ngers inside the printer's paper path.
ENWW Unload a roll 33
6. Align the sheet with the blue line.
7. Tap OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is
especially important with thicker papers.
8. The printer checks the alignment and measures the sheet.
NOTE: Depending on the width of the sheet, it feeds out the front of the printer.
9. If the sheet is not correctly aligned, you may be asked to reload it.
NOTE: If you have an unexpected problem at any stage of the paper loading process, see Paper cannot be
loaded successfully on page 84.
Unload a single sheet
To unload a sheet, go to the front panel and tap , then Unload single sheet.
The sheet unloads out of the front of the printer; either catch it manually or allow it to fall into the bin.
After unloading, the multi-sheet tray is the default active paper source.
Use the multi-sheet tray
1. If no roll is loaded or the roll has run out of paper, the multi-sheet tray is active by default.
Alternatively, at the front panel, tap , then Use multi-sheet tray. If a roll or single sheet is already
loaded, you have to wait while it is automatically unloaded.
2. Adjust the input tray extensions depending on the length of the paper: the rst extension for A4 and the
second extension for A3 paper.
34 Chapter 5 Paper handling ENWW
3. Adjust the output tray extensions depending on the length of the paper.
4. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of
the same size.
5. Adjust the tray to t the width of the paper.
ENWW Use the multi-sheet tray 35
View information about the paper
To view the loaded paper information, tap the icon of the active paper source.
The following information is displayed on the front panel:
● Paper type you have selected
● Roll or sheet status
● Width of the paper in millimeters (estimated)
If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.
Maintain paper
To maintain paper quality, follow the recommendations below:
● Store rolls covered by another piece of paper or cloth
● Store cut sheets covered and clean or brush them before loading them in the printer
● Clean input and output platens
● Always keep the top cover of your printer closed
NOTE: Photo and coated paper requires careful handling, see Print is scued or scratched on page 99.
Change the drying time
You may wish to change the drying time setting to suit special printing conditions such as multiple prints where
time is of higher importance or when you need to be sure ink is dry before handling.
Tap , then Printer preferences > Print retrieval > Select drying time. You can select:
● Extended, to set a longer than recommended time to ensure ink is completely dry
● Optimized, to set the default and recommended time for your selected paper (this is the default setting)
● None, to disable the drying time and remove your print as soon as it nishes printing
CAUTION: If the ink is not dry when the print is removed it could leave ink in the output tray and marks on the
print.
NOTE: If you cancel the drying time during a print, the printer may not feed and cut the paper right away due to
the printhead maintenance, which runs in parallel. If the dry time is zero, the printer cuts the paper and then
performs the printhead maintenance. However, if the dry time is greater than zero, the printer does not cut the
paper until after the printhead maintenance has completed.
Turn the automatic cutter on and o
To turn the printer's paper cutter on or o, go to the front panel and tap , then Printer preferences > Print
retrieval > Enable cutter and change the cutter option.
The default setting is On.
NOTE: If the cutter is turned o, it will not cut the paper between jobs, but it will continue to cut the paper on
loading and unloading rolls.
36 Chapter 5 Paper handling ENWW
TIP: To cut roll paper while the automatic cutter is disabled, see Form feed with or without cutting
on page 37.
Form feed with or without cutting
If you go to the front panel and tap , then Form feed and cut, the printer advances the paper and makes a
straight cut across the front edge. There are at least two possible reasons why you might want to do this:
● To trim the leading edge of the paper if it is damaged or not straight.
● To feed and cut the paper when the automatic cutter has been disabled.
NOTE: The printhead is serviced after each print, and the paper cannot be cut until the process completes, so
you may notice a delay.
CAUTION: Remove the cut piece from the output platen. If strips or short prints are left on the output platen,
the printer could jam. Check also that there are no pieces of paper in the cutter guide.
NOTE: Photo and coated paper requires careful handling, see Print is scued or scratched on page 99.
To advance the paper without cutting it, go to the front panel and tap , then Form feed.
ENWW Form feed with or without cutting 37
6 Printing
●
Mobile Printing
–
Print from mobile devices
–
Print by email (HP ePrint)
●
Print with HP Click
●
Printing from a computer using a printer driver
–
Advanced print settings
–
Color management
38 Chapter 6 Printing ENWW
Mobile Printing
You can print to your printer from many mobile devices and from almost any location. There are two main
methods of Mobile Printing:
● Direct printing by connection to the same network
● Printing by e-mail
Print from mobile devices
You can print directly from the operating system of your mobile device, if your mobile device and printer are
connected to the same network.
For more information, see http://www.hp.com/go/designjetmobility.
Print from Apple iOS
iOS printing is enabled through Airprint. You must have iOS 7.0 or later.
1. Open the document or photo you want to print, and tap the Share button.
2. Swipe the screen to reveal the Print button, and tap it.
3. Check the print settings, then tap Print.
Print from Android
For Android printing, install and enable the HP Print Service App from Google Play (https://play.google.com/
store/apps/details?id=com.hp.android.printservice&hl=en), if it is not already installed in your device. You must
have Android KitKat 4.4 or later.
1. Open the document or photo you want to print, and tap the menu icon, then Print.
2. Choose your printer from the list.
3. Check the print settings, then tap Print.
Print from Apple iOS or Android with All-in-One Remote
You can download All-in-One Remote from the Apple Store (https://itunes.apple.com/us/app/hp-all-in-one-
printer-remote/id469284907?mt=8) or from Google Play (https://play.google.com/store/apps/details?
id=com.hp.printercontrol&hl=en).
1. Open the document or photo you want to print, tap the Share button, and select AiO.
2. Open it in All-in-One Remote. Go to Settings to adjust the print quality or color mode if necessary.
3. Check the print settings, then tap Print.
Print by email (HP ePrint)
After you have enabled Web Services in the printer (see Set up Web Services and Mobile Printing on page 21), you
can print to that printer by email. Just check the Web Services menu or the ePrint menu for the email address of
your printer, then send the le you want to print to that email address as an attachment.
ENWW Mobile Printing 39
In this way, you can print from anywhere with an Internet connection and email capability, without needing any
printer driver. There are a few constraints that you should bear in mind:
● The attached les to be printed must be in PDF, JPEG, or TIFF formats.
● The maximum le size is 10 MB, but your email server may have a lower limit.
● Files are printed in the original document size (at 100% scale), in normal quality, in color, and normally in
portrait orientation (some printers may oer autorotation)..
For more information, see https://www.hpconnected.com.
Print with HP Click
You can use HP Click to print a TIFF, JPEG, HP-GL/2, or PDF le directly from a computer connected to the printer.
See http://www.hp.com/go/clickDesignJet.
Printing from a computer using a printer driver
This is the traditional way of printing from a computer. The correct printer driver must be installed on the
computer (see Connecting the printer on page 12), and the computer must be connected to the printer by
network or USB cable.
When the printer driver has been installed and the computer is connected to the printer, you can print from a
software application by using the application's own Print command and selecting the correct printer.
Advanced print settings
The rest of this chapter explains the various print settings that you can use. These methods oer a relatively
large number of settings in order to satisfy all requirements.
TIP: In general you are recommended to use the default settings unless you know that they do not meet your
requirements.
TIP: If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name
of your own choice and recall them later. A saved group of settings is known as a 'quick set' in the Windows
printer driver.
Select print quality
The printer has various print-quality options because best-quality printing requires some loss of speed, while
fast printing implies some reduction in print quality.
Therefore, the standard print-quality selector is a slider that allows you to choose between quality and speed.
With some paper types, you can choose a compromise position between the two.
Alternatively, you can select from the custom options: Best, Normal, and Fast. If you select Fast, you can also
select Economode, which uses a lower rendering resolution and consumes less ink. It therefore increases printing
speed even further, but reduces print quality. Economode can be selected only from the custom options (not
from the slider).
There is also a supplementary custom option that may have an eect on print quality: Maximum detail. See
High-quality printing on page 44.
NOTE: In the Windows driver dialog, the rendering resolution for your job is displayed in the Custom Print
Quality Options dialog box (click Custom options and then Settings). In the Mac OS X Print dialog, it is displayed in
the Summary panel.
40 Chapter 6 Printing ENWW
You can select print-quality options in the following ways:
● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. If you click
Standard Options, you will see a simple slider with which you can select speed or quality. If you select
Custom Options, you will see the more specic options described above.
● In the Mac OS X Print dialog: Click the Paper/Quality panel and look at the Quality Options section. If you
select Standard quality options, you will see a simple slider with which you can select speed or quality. If
you select Custom quality options, you will see the more specic options described above.
NOTE: You cannot change the print quality of pages that the printer is already receiving or has already received
(even if they have not started to print yet).
Select paper size
The paper size can be specied in the following ways.
NOTE: The paper size specied here should be the paper size in which the document was created. It is possible
to rescale the document to a dierent size for printing. See Rescale a print on page 43.
● In the Windows driver dialog: Click the Paper/Quality tab, then select your paper size from the Document
Size list.
● In the Mac OS X Page Setup dialog: Select your printer from the Printer list, then select your paper size from
the Paper Size list.
NOTE: If your application oers no Page Setup dialog, use the Print dialog.
Custom paper sizes
If you want to choose a paper size that is not included in the list of standard paper sizes, there are various
dierent ways to specify it.
Use the Windows printer driver
1. Click the Paper/Quality tab.
2. Click the Custom button.
3. Enter the name and dimensions of your new paper size.
4. Click OK. The new paper size is automatically selected.
A custom paper size created in this way has the following characteristics:
● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned o.
● The paper size is local to the printer queue. It will not be seen from other printer queues in the same
computer.
● In Domain server networks, the paper size is local to the computer. It will not be seen from other
computers sharing the printer queue.
● In Workgroup networks, the paper size will be shared among all the computers sharing the printer queue.
● If the printer queue is deleted, the paper size is deleted with it.
ENWW Printing from a computer using a printer driver 41
Use Windows forms
1. Windows Vista or XP: From the Start menu, or from the Control Panel, click Printers; then, from the File
menu, click Server Properties.
Windows 7: From the Start menu, or from the Control Panel, click Devices and Printers, then Select Printer.
2. In the Forms tab, check the Create a new form box.
3. Enter the name and dimensions of your new paper size. Leave the margins as 0.00.
4. Click the Save Form button.
5. Go to the printer driver, and click the Paper/Quality tab.
6. Select More… from the drop-down list of paper sizes.
7. Select your new paper size from the group of Custom sizes.
A custom paper size created in this way has the following characteristics:
● The paper size is permanent. It will not disappear if the driver is closed or the computer is turned o.
● Restricted users cannot create paper forms. The “manage documents” role in the Windows Active Directory
is the minimum required.
● The paper size is local to the computer. It will be seen in all the printer queues that have been created on
the computer and that support paper of that size.
● If a printer queue is shared, this paper size will appear in all the client computers.
● If a printer queue is shared from another computer, this paper size will not appear on the driver´s
document size list. A Windows form in a shared queue needs to be created in the server.
● If the printer queue is deleted, the paper size is not deleted.
Use the Mac OS X printer driver
1. Go to the Page Setup dialog.
NOTE: If your application oers no Page Setup dialog, use the Print dialog.
2. Click Paper Size > Manage Custom Sizes.
Select margins options
By default, the printer leaves a 5 mm margin between the edges of your image and the edges of the paper.
However, you can change this behavior in the following ways:
● In the Windows driver dialog: Click the Paper/Quality tab and then the Margins/Layout button.
● In the Mac OS X Print dialog: Click the Margins/Layout panel.
You will then see at least some of the following options.
NOTE: Under Mac OS X, the available margins options depend on the paper size selected.
42 Chapter 6 Printing ENWW
● Standard. Your image will be printed on a page of the size you have selected, with the default margin
between the edges of the image and the edges of the paper. The image should be small enough to t
between the margins.
● Oversize. You should load paper that is larger than the size you selected in the application or driver. If you
cut o the margins after printing, you will be left with a page of the size you selected, with no margins
remaining between your image and the edges of the paper. This is useful when you want your image to
cover the whole area of the paper.
● Clip Contents By Margins. Your image will be printed on a page of the size you have selected, with the
default margin between the edges of the image and the edges of the paper. In this case, if the image is the
same size as the page, the printer assumes that the extreme edges of the image are either white or
unimportant, and do not need to be printed. This may be useful when your image already contains a
border.
Print on loaded paper
To print a job on whichever paper is loaded in the printer, select Any in the Paper Type option of your printer
driver.
● In the Windows driver dialog: Click the Paper/Quality tab, then select Any in the Paper Type drop-down list.
● In the Mac OS X Print dialog: Click the Paper/Quality panel, then select Any in the Paper Type drop-down list.
NOTE: Any is the default Paper Type selection.
Rescale a print
You can send an image to the printer at a certain size but tell the printer to rescale it to a dierent size (normally
larger). This may be useful:
● If your software does not support large formats
● If your le is too large for the printer's memory—in this case, you can reduce the paper size in your
You can rescale an image in the following ways:
● In the Windows driver dialog: Click the Features tab and look at the Resizing Options section.
● In the Mac OS X Print dialog: Click the Paper Handling panel, then Scale to t paper size, and select the
If you are printing to a single sheet, you must ensure that the image can actually t onto the sheet, otherwise the
image will be clipped.
software and then scale it up again using the front-panel option
● The Print document on option adjusts the image size to the paper size you have selected. For
example, if you have selected ISO A2 as the paper size and you print an A3-sized image, it is enlarged
to t the A2 paper. If the ISO A4 paper size is selected, the printer reduces a larger image to t the A4
size.
● The % of actual size option enlarges the printable area of the original paper size (the page minus the
margins) by the percentage indicated, then adds the margins to create the output paper size.
paper size to which you want to scale the image. If you want to increase the size of the image, make sure
that the Scale down only box is unchecked.
ENWW Printing from a computer using a printer driver 43
Print a draft
You can specify fast draft-quality printing in the following ways:
● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Move the
print-quality slider to the extreme left ('Speed').
● In the Mac OS X Print dialog: Click the Paper/Quality panel and move the print-quality slider to the extreme
left ('Speed').
You can specify even faster draft-quality printing by using Economode, as follows. This is intended mainly for
documents containing only text and line drawings:
● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Click Custom
Options, then set the quality level to Fast and check the Economode box.
● In the Mac OS X Print dialog: Click the Paper/Quality panel and set the quality options to Custom, then set
quality to Fast and check the Economode box.
High-quality printing
You can specify high-quality printing in the following ways:
● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Move the
print-quality slider to the extreme right ('Quality').
● In the Mac OS X Print dialog: Click the Paper/Quality panel and move the print-quality slider to the extreme
right ('Quality').
If you have a high-resolution image
If your image has a resolution greater than the rendering resolution (which you can see in the Custom Print
Quality Options box under Windows), print sharpness may be improved by selecting the Maximum Detail option.
This option is available only if you are printing on glossy paper and you have selected Best print quality.
● In the driver dialog (Mac OS X Print dialog): Select Custom instead of Standard print-quality options, then
check the Maximum Detail box.
NOTE: The Maximum Detail option results in slower printing with photo papers, but it does not increase the
amount of ink used.
Use paper economically
You may be able to save some roll paper by using the following options:
● In the Windows driver dialog: Click the Features tab and then Remove top/bottom blank areas and/or
Rotate by 90 degrees or Autorotate.
● In the Mac OS X Print dialog: Click the Finishing panel, then Remove Top/Bottom Blank Areas.
Use ink economically
Here are some recommendations for making economical use of ink:
● For draft prints, use plain paper and move the print-quality slider to the left end of the scale ('Speed'). For
further economy, select custom print quality options, then select Fast and Economode.
● Clean the printhead only when needed. Cleaning the printhead can be useful, but it uses a small amount of
ink.
44 Chapter 6 Printing ENWW
● Leave the printer permanently turned on so that it can maintain the printhead in good condition
automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done,
the printer may need to use much more ink later to restore the health of the printhead.
● Wide prints make more eicient use of ink than narrow prints, because printhead maintenance uses some
ink, and its frequency is related to the number of passes made by the printhead.
Color management
Your printer has been engineered with advanced hardware and software features to ensure predictable and
dependable color results:
● State-of-the-art HP printheads and HP inks
● Dedicated color resources for most available paper types
● Color emulation of other HP DesignJet printers
Color management options
The aim of color management is to reproduce colors as accurately as possible on all devices: so that, when you
print an image, you see very similar colors as when you view the same image on your monitor. Color
management is highly dependent on the paper type loaded at the printer, so take care to select the correct
preset for the paper type you are using.
The color management options for your printer can be selected from the Color menu in the Windows driver
dialog or from the Color Options panel in the Mac OS X Print dialog. In some applications you can make the choice
in the application itself. Consult the HP Support Center for guidance on how to use the color management
options of your particular application.
● Application-Managed Colors: In this case your application program must convert the colors of your image to
the color space of your printer and paper type, using the ICC prole embedded in the image and the ICC
prole of your printer and paper type.
● Printer-Managed Colors: In this case your application program sends your image to the printer without any
color conversion, and the printer converts the colors to its own color space. The color management in the
printer is done using a set of stored color tables. ICC proles are not used. This method can produce very
good results with supported HP paper types. There are two color spaces that the printer can convert to its
own color space using the stored color tables: sRGB and Adobe RGB.
● sRGB emulates the characteristics of the average computer monitor. This standard space is endorsed
● Adobe RGB provides a larger color gamut than sRGB. Use this space if you need to do print production
Printer emulation
If you want to print a particular job and to see approximately the same colors that you would get from printing
the same job on a dierent HP DesignJet printer, you can use the emulation mode provided by your printer.
NOTE: Printer emulation is available only when printing an HP-GL/2 job on plain or coated paper. It is not
available from Mac OS X.
In the Windows HP-GL/2 driver dialog, click the Color tab, then Printer Managed Colors, then select Printer
Emulation from the Source Prole list. You can then select from the Emulated Printer list.
by many hardware and software manufacturers, and has become the default color space for many
scanners, cameras, printers, and software applications.
work with a wide range of colors.
ENWW Printing from a computer using a printer driver 45
Printing in grayscale or black-and-white
You can convert all colors in your image to shades of gray in the following ways:
● In your application program: Many applications provide this option.
● In the Windows driver dialog: Click the Color tab and look at the Color Options section. Click Print in
Grayscale. Only the black ink will be used for printing, except if the paper loaded is glossy, in which case
colored inks are used to compose the gray shades. You can also select Print in pure black and white if you
want only black and white output with no gray shades. In this case, only black ink will be used for printing.
The Print in pure black and white option is not supported when printing on glossy paper.
● In the Mac OS X Print dialog: Click the Color Options panel and select Grayscale from the Mode drop-down
list. Only the black ink will be used for printing, except if the paper loaded is glossy, in which case colored
inks are used to compose the gray shades. You can also select Print in pure black and white if you want only
black and white output with no gray shades. In this case, only black ink will be used for printing. The Print in
pure black and white option is not supported when printing on glossy paper.
46 Chapter 6 Printing ENWW
7 Practical printing examples
●
Print from Adobe Acrobat
●
Print from Autodesk AutoCAD
–
Using printer emulation (T520 only)
–
Using clip contents by margins
●
Print from Adobe Photoshop
●
Print and scale from Microsoft Oice
–
Using PowerPoint
–
Using Project
–
Using Excel
ENWW 47
Print from Adobe Acrobat
1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the
document size appears there.
2. Click File > Print and ensure that Page Scaling is set to None.
NOTE: The page size will not be automatically selected according to the document size.
48 Chapter 7 Practical printing examples ENWW
3. Click the Properties button and then the Paper/Quality tab.
4. Choose whatever Document Size and Print Quality you want to use. If you want to dene a new custom
paper size, click the Custom button.
ENWW Print from Adobe Acrobat 49
5. Click the Features tab, and then Autorotate.
6. Click OK, and check that the print preview in the Print dialog box seems correct.
Print from Autodesk AutoCAD
1. The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
50 Chapter 7 Practical printing examples ENWW
2. Click the Plot icon at the top of the window.
3. The Plot window opens.
4. You can see further options by clicking the circular button in the lower right corner of the window.
NOTE: The Quality option here does not refer to the nal print quality but to the quality of AutoCAD
viewport objects that are sent for printing.
ENWW Print from Autodesk AutoCAD 51
5. Click the Properties button.
6. Click the Device and Document Settings tab, then the Custom Properties button.
7. In the Paper/Quality tab, select the paper type that you intend to use.
8. Select the print quality (your own choice between speed and quality of printing).
52 Chapter 7 Practical printing examples ENWW
9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Click the
Margins/Layout button, then Clip contents by margins.
10. Click the Features tab, then the Autorotate option. Autorotation can help to avoid wasting paper.
11. Click the OK button and save your conguration changes to a PC3 le.
ENWW Print from Autodesk AutoCAD 53
12. If you have the HP DesignJet software suite installed, you will see a preview of the le you want to print.
Using printer emulation (T520 only)
Printer emulation can be requested by clicking Advanced settings > Color > Color management > Printer
Managed Colors > Printer emulation.
You can select O (no printer emulation) or the name of the printer model that you want to emulate.
This setting will apply to jobs that do not contain any printer emulation setting saved in the job.
Using clip contents by margins
You can select this option from Advanced settings > Paper/Quality > Margins/Layout > Print with margins >
Layout > Clip contents by margins.
Use this option when the contents to be printed have white borders and a size equal to that of the paper you
have selected. The printer will use the white border for its margins and you will get a page of size equal to that
which is selected in the driver.
Print from Adobe Photoshop
1. In Photoshop CS5, click File > Print and then select your printer.
54 Chapter 7 Practical printing examples ENWW
2. Choose from the available paper sizes.
If you do not nd the paper size that you intend to use, click the Custom button. Enter the width, the length
and the name of your custom paper size. Click the Save and OK buttons.
ENWW Print from Adobe Photoshop 55
3. You may wish to change the default paper source, paper type and print quality.
4. In the Color tab, the default color management option is Printer managed colors, and this is the correct
option because you have already selected Printer Manages Colors in Photoshop.
Print and scale from Microsoft Oice
This section demonstrates how to print and scale from Microsoft Oice 2010.
Using PowerPoint
1. Click the File tab, then Print, and select the name of your printer.
56 Chapter 7 Practical printing examples ENWW
2. Click Printer Properties > Features > Print document on to scale the document to a particular size.
ENWW Print and scale from Microsoft Oice 57
3. Click the Paper/Quality tab, then Paper Source and Paper Type.
4. Click Margins/Layout, then Clip contents by margins to keep the size.
Using Project
1. Click File > Page Setup > Print.
58 Chapter 7 Practical printing examples ENWW
2. Select your printer's name, then Close.
3. Click Page Setup, and choose the Paper Size you want.
4. Click Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable:
Paper source: Printer auto select and Paper Type: Any.
ENWW Print and scale from Microsoft Oice 59
5. Click Features > Print document on to scale the document to a particular size. Alternatively, you can scale
the document in Project.
Using Excel
1. Click the Page Layout tab, then Size, and choose the paper size you want.
60 Chapter 7 Practical printing examples ENWW
2. Click the File tab, then Print, and select the name of your printer.
3. Click Printer Properties to go to the printer driver. In the Paper/Quality tab, click Paper source, Paper Type,
and Print Quality.
ENWW Print and scale from Microsoft Oice 61
4. Click Features > Print document on to scale the document to a particular size. Alternatively, you can scale
the document in Excel.
62 Chapter 7 Practical printing examples ENWW
8 Handling ink cartridges and printhead
●
About the ink cartridges
●
Storage of anonymous usage information
●
Check ink cartridge status
●
Replace an ink cartridge
●
About the printhead
ENWW 63
About the ink cartridges
Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To
purchase additional cartridges, see Accessories on page 78.
CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the
Glossary on page 127). Avoid touching pins, leads and circuitry.
Storage of anonymous usage information
Each ink cartridge contains a memory chip that assists in the operation of the printer. In addition, this memory
chip stores a limited set of anonymous information about the usage of the printer, which can include the
following: the date when the cartridge was rst installed, the date when the cartridge was last used, the number
of pages printed using the cartridge, the page coverage, the frequency of printing, the printing modes used, any
printing errors that may have occurred, and the product model. This information helps HP to design future
products to meet our customers' printing needs.
The data collected by the memory chip does not include information that could be used to identify a customer or
user of the cartridge or printer.
HP collects a sample of the memory chips from ink cartridges returned to HP's free return and recycling program
(HP Planet Partners: http://www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The sampled memory
chips are read and studied in order to improve future HP products.
HP partners who assist in recycling ink cartridges may also have access to the data. Any third party possessing
the cartridge may be able to access the anonymous information on the memory chip. If you prefer to not allow
access to this information, you can render the chip inoperable. However, after you render the memory chip
inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can turn o the memory chip's ability to
collect printer usage information. To do so, access the Embedded Web Server, and click Settings > Anonymous
Usage Information Storage. This does not prevent the cartridge from working normally in other respects.
However, if you change your mind later, you can restore the factory defaults to resume collecting printer usage
information.
Check ink cartridge status
To view the ink levels of your ink cartridges, tap on the front panel.
For more information, tap More.
You can also get this information from the HP Utility:
● In the HP DesignJet Utility for Windows, go to the Supplies tab to see each cartridge's status.
● In the HP Utility for Mac OS X, click Supplies Status in the Information group.
For an explanation of the ink cartridge status messages, see Ink cartridge status messages on page 105.
Replace an ink cartridge
There are two occasions when you need to replace an ink cartridge:
● The ink cartridge is very low and you want to replace it with a full cartridge for unattended printing (you can
use up the remaining ink in the rst cartridge at a more convenient time).
● The ink cartridge is empty or faulty, and you must replace it to continue printing.
64 Chapter 8 Handling ink cartridges and printhead ENWW
CAUTION: Do not try to remove an ink cartridge while printing.
CAUTION: Remove an ink cartridge only if you are ready to insert another one.
NOTE: When a cartridge runs out of ink, the current job is cancelled.
1. Make sure the printer is turned on.
2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
3. Open the ink cartridge cover on the left-hand side of the printer.
4. Wait until the carriage stops moving.
5. Press the ink cartridge to unlock it.
6. Remove the ink cartridge.
ENWW Replace an ink cartridge 65
7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same
colored letter as the cartridge you are installing.
8. Close the ink cartridge cover.
About the printhead
The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the
paper.
CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device (see the
Glossary on page 127). Avoid touching pins, leads, and circuitry.
66 Chapter 8 Handling ink cartridges and printhead ENWW
9 Maintaining the printer
●
Check printer status
●
Take care of the printer
●
Clean the exterior of the printer
●
Print Quality Diagnostic Report
●
Clean the printhead
●
Align the printhead
●
Replace the printhead
●
Clean the encoder strip
●
Recalibrate the paper advance
●
Move or store the printer
●
Firmware update
●
Software update
●
Printer maintenance kits
ENWW 67
Check printer status
You can check the current status of the printer in various ways:
● If you start the HP Utility and select your printer, you see a page of information describing the status of the
printer and its paper and ink supplies.
● If you access the Embedded Web Server, you see information about the general status of the printer. The
Supplies page in the Main tab describes the status of the paper and ink supplies.
● From the front panel, you can get information about the loaded paper and the ink levels.
Take care of the printer
The printer is not designed for any purpose other than printing, and you are not recommended to use it as a
table, for two reasons:
● The surface can easily be damaged.
● Anything that falls into the printer can cause more serious damage.
Clean the exterior of the printer
Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal
operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap.
WARNING! To avoid an electric shock, make sure that the printer is turned o and unplugged before you clean
it. Do not let water get inside the printer.
CAUTION: Do not use abrasive cleaners on the printer.
Print Quality Diagnostic Report
The Print Quality Diagnostic Report consists of two test patterns designed to highlight printhead reliability
problems. It helps you to check the performance of the printhead that is currently installed in your printer, and
whether it suers from clogging or alignment problems.
To print the Print Quality Diagnostic Report:
1. Use the same paper type that you were using when you detected a problem. The test patterns are easiest
to evaluate on plain white paper.
2. Check that the selected paper type is the same as the paper type loaded into the printer. See View
information about the paper on page 36.
3. At the printer's front panel, tap , then Image Quality Maintenance > Print diagnostic image.
NOTE: The report can also be requested from the Embedded Web Server.
It takes about two minutes to print the Print Quality Diagnostic Report.
68 Chapter 9 Maintaining the printer ENWW
Corrective actions
1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead
on page 70).
2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the
printhead (see Clean the printhead on page 69). Follow the front-panel prompts and perform all three
levels of cleaning if necessary.
3. If the problem remains, clean the printhead again.
4. If the problem remains, replace the ink cartridge (see Replace an ink cartridge on page 64) corresponding to
the streaked, faded, or missing color block in Test Pattern 2.
5. If the problem remains, replace the printhead (see Replace the printhead on page 70). If the printhead is
still in warranty, contact HP Support (see Contact HP Support on page 121).
Clean the printhead
If your print is streaked or has incorrect or missing colors, the printhead may need to be cleaned.
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an
increasing amount of ink. After each stage, review the quality of the printed page. You should initiate the next
phase of cleaning only if the print quality is poor.
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead.
NOTE: Cleaning uses ink, so clean the printhead only when necessary.
NOTE: Failing to turn o the printer correctly can cause print-quality problems.
Clean the printhead from the front panel
1. Make sure there is paper in the input tray or a roll loaded.
2. Go to the front panel and tap , then Image Quality Maintenance > Clean printhead.
Clean the printhead from the Embedded Web Server
1. Make sure there is paper in the input tray or a roll loaded.
2. In the Tools tab of the Embedded Web Server, click Print Quality Toolbox > Clean Printhead, and follow the
instructions on the screen.
ENWW Clean the printhead 69
Clean the printhead from the HP Utility
1. Make sure there is paper in the input tray or a roll loaded.
2. Windows: In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the
screen.
3. Mac OS X: In the Information and Print Quality tab of the HP Utility, click Clean Printhead, and follow the
instructions on the screen.
Align the printhead
Precise printhead alignment is essential for accurate colors, smooth color transitions, and sharp edges in
graphical elements. Your printer has an automatic printhead alignment process which runs whenever a printhead
has been accessed or replaced.
You may need to align the printhead after a paper jam or if you are experiencing print-quality problems.
1. Load the paper you wish to use, see Paper handling on page 28. You can use a roll or a cut sheet; plain
white paper is recommended.
CAUTION: Do not use transparent or semi-transparent paper to align the printhead.
2. Ensure that the window is closed, as a strong light source near the printer during printhead realignment can
aect alignment.
3. From the front panel, tap , then Image Quality Maintenance > Align printhead.
NOTE: Printhead alignment can also be started from the Embedded Web Server (Tools > Print Quality
Toolbox > Align Printhead), or from the HP Utility (Windows: Support > Printhead Alignment; Mac OS X:
Information and Print Quality > Align).
4. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.
5. The process takes about ve minutes. Wait until the front-panel display shows the process complete before
using the printer.
If the printer cannot complete the printhead alignment successfully, you may be asked to clean the printhead and
try again.
Replace the printhead
TIP: When the printhead has been replaced, the printer will automatically perform a printhead alignment on
the loaded paper. If you would like to perform the printhead alignment on a dierent paper (perhaps from the
multi-sheet tray), you could change the paper before starting this procedure. Plain white paper is recommended.
1. Make sure the printer is turned on.
2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to
prevent the printer from moving.
3. From the front panel, tap , then Image quality maintenance > Replace printhead.
70 Chapter 9 Maintaining the printer ENWW
4. Open the ink cartridge cover.
5. Wait until the carriage stops moving.
6. Press each ink cartridge to unlock it.
7. Remove each ink cartridge.
ENWW Replace the printhead 71
8. Close the ink cartridge cover.
9. Tap Next on the front panel.
10. Open the top cover.
11. Raise the carriage lever.
72 Chapter 9 Maintaining the printer ENWW
12. Remove the printhead, keeping it vertical to avoid getting ink on the connections.
13. Insert the new printhead.
14. Lower the carriage lever.
15. Close the top cover.
ENWW Replace the printhead 73
16. Tap Next on the front panel.
17. Open the ink cartridge cover.
18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same
colored letter as the cartridge you are installing.
IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for
successful printhead replacement.
19. Close the ink cartridge cover.
20. Tap Done on the front panel. The front panel recommends a printhead alignment.
74 Chapter 9 Maintaining the printer ENWW
Clean the encoder strip
1. Make sure that the printer is not printing and that the carriage is located in the service station on the right-
hand side of the printer.
2. Using tap water and a small cloth that will not leave bers in the printer, dampen the cloth and remove any
excess water, so that the cloth is damp but not wet.
3. Open the printer window.
4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink
residue appears on the cloth. Be very careful not to scratch the encoder strip with your
other object. Make sure that you are holding the cloth correctly.
NOTE: Do not move the carriage away from the service station.
5. Close the printer window.
6. From the front panel, tap , then Image quality maintenance > Replace printhead. The carriage moves
to the left and stops in the correct position to remove the printhead.
7. Turn o the printer by pressing the power key and then unplugging the power code.
8. Open the printer window and move the carriage further to the left, allowing you to access the service
station.
ngernails or any
9. Clean the part of the encoder strip inside the service station as described above.
10. Close the printer window.
11. Turn the printer back on.
If you would like further guidance on this procedure, see the Service Manual.
Recalibrate the paper advance
Accurate paper advance is important to image quality because it is part of controlling the proper placement of
dots on the paper. If the paper is not advanced the proper distance between printhead passes, light or dark
bands appear in the print and image grain may increase.
The printer is calibrated to advance correctly with all the papers appearing in the front panel. When you select
the type of loaded paper, the printer adjusts the rate at which to advance the paper while printing. However, if
you are not satised with the default calibration of your paper, you may need to recalibrate the rate at which the
paper advances. See Troubleshooting print-quality issues on page 93 to determine whether paper advance
calibration will solve your issue.
Recalibrating the paper advance procedure
1. From the front panel, tap , then Image Quality Maintenance > Paper advance calibration > Calibrate
ready paper. The printer automatically recalibrates the paper advance and prints a paper advance
calibration image.
2. Wait until the front panel displays the status screen and re-print your print.
NOTE: The recalibration procedure takes approximately three minutes. Do not worry about the paper
advance calibration image. The front-panel display shows any errors in the process.
ENWW Clean the encoder strip 75
If you are satised with your print continue using this calibration for your paper type. If you see
improvement in your print, continue with step three. If you are dissatised with the recalibration, return to
the default calibration, see Return to default calibration on page 76.
Return to default calibration
Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To
return to the default paper advance calibration value, you must reset the calibration.
1.
From the front panel, tap , then Image Quality Maintenance > Paper advance calibration > Reset ready
paper calibration.
2. Wait until the front panel displays the operation has completed successfully.
Move or store the printer
If you need to move or store the printer, prepare it correctly to avoid possible damage to it. To prepare the printer,
follow the instructions below.
1. Do not remove the ink cartridges or printhead.
2. Make sure that no paper is loaded.
3. Turn o the power using the Power key on the front panel.
4. Unplug the printer's power cord.
5. Disconnect any cables connecting the printer to a network or a computer.
CAUTION: If you turn the printer upside down, ink could escape into the printer and cause serious damage.
When the printer is turned back on, it takes about three minutes to initialize itself and to check and prepare the
printhead. Preparing the printhead normally takes just over a minute. However, if the printer has been o for a
six weeks or more, preparing the printhead could take up to 45 minutes.
CAUTION: If the printer remains o for a long period of time, the printhead may become unusable. In this case,
you need to replace the printhead with a new one.
TIP: Because preparing and purging the printhead uses both time and ink, you are strongly recommended to
leave the printer always on or in sleep mode, whenever possible, to maintain the health of the printhead. In both
cases, the printer wakes up from time to time to maintain the printhead. Thus you can avoid going through
lengthy preparation processes before using your printer.
Firmware update
There are various ways of downloading and installing rmware updates, as described below; you can choose
whichever you nd most convenient.
NOTE: A rmware update package can be large; you may want to consider whether there are any implications
for your network or Internet connection.
You can congure the printer to download rmware updates automatically whenever they become available: see
Automatic rmware update on page 19.
76 Chapter 9 Maintaining the printer ENWW
The following options are available if you choose manual rmware updates:
● Using the front panel, tap , then Web Services > Product update. Tap Check now to check whether new
rmware is available. If new rmware is available, you are given the opportunity to download and install it.
● Using the Embedded Web Server, click Firmware Update.
● Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware Update.
● Using the HP Utility under Mac OS X, click Update Firmware in the Support group.
The rmware includes a set of the most commonly used paper presets.
Software update
Under Windows or Mac OS X, you are normally oered software updates automatically.
For manual updates of printer drivers and other software for your printer, go to http://www.hp.com/go/T120/
software or http://www.hp.com/go/T520/software.
Printer maintenance kits
Three maintenance kits are available for your printer, containing components that may need to be replaced after
long use. When one of them is needed, a message is displayed on the front panel and by the HP Utility.
When you see the message, you should contact HP Support (see Contact HP Support on page 121) and request
the maintenance kit. The kits are installed by service engineers only.
ENWW Software update 77
10 Accessories
●
How to order supplies and accessories
–
Order ink supplies
–
Order paper
–
Order accessories
●
Introduction to the accessories
–
Stand
–
Spindle
78 Chapter 10 Accessories ENWW
How to order supplies and accessories
There are two alternative ways to order supplies or accessories for your printer:
● Visit http://www.hp.com/go/T120/accessories or http://www.hp.com/go/T520/accessories on the Web.
● Contact HP Support (see Contact HP Support on page 121).
The rest of this chapter lists the available supplies and accessories, and their part numbers.
Order ink supplies
The following ink supplies can be ordered for your printer.
Table 10-1 Ink cartridges
Cartridge Part number
HP 711 38 ml Black Ink Cartridge CZ129A
HP 711 29 ml Cyan Ink Cartridge CZ130A
HP 711 29 ml Magenta Ink Cartridge CZ131A
HP 711 29 ml Yellow Ink Cartridge CZ132A
HP 711 80 ml Black Ink Cartridge CZ133A
Table 10-2 Printhead
Printhead Part number
HP 711 DesignJet Printhead Replacement Kit C1Q10A
Order paper
The following paper types are currently provided for use with your printer.
NOTE: This list is likely to change over the course of time. For the latest information, see
http://www.hp.com/go/LFPrintingMaterials.
NOTE: Paper types that HP does not support may nevertheless be compatible with your printer.
Key to availability
● (A) indicates papers available in Asia (excluding Japan)
● (C) indicates papers available in China
● (E) indicates papers available in Europe, the Middle East and Africa
● (J) indicates papers available in Japan
● (L) indicates papers available in Latin America
● (N) indicates papers available in North America
If the part number is not followed by parentheses, the paper is available in all regions.
ENWW How to order supplies and accessories 79
Table 10-3 Roll paper
Paper type g/m² Length Width Part numbers
HP Bond and Coated Paper
HP Recycled Bond Paper 80 45.7 m (150 ft) 420 mm (16.54 in) (A2) CG892A (E)
610 mm (24 in) CG889A (EN)
914 mm (36 in) CG890A (EN)
HP Universal Bond Paper 80 45.7 m (150 ft) 594 mm (23.39 in) (A1) Q8003A (AJ)
610 mm (24 in) Q1396A
914 mm (36 in) Q1397A
HP Bright White Inkjet Paper 90 45.7 m (150 ft) 420 mm (16.54 in) (A2) Q1446A (EJ)
594 mm (23.39 in) (A1) Q1445A (EJ)
610 mm (24 in) C1860A (LN),
C6035A (AEJ)
841 mm (33.11 in) (A0) Q1444A (EJ)
914 mm (36 in) C1861A (LN),
C6036A (AEJ)
HP Universal Coated Paper 95 45.7 m (150 ft) 610 mm (24 in) Q1404A (AEJN)
914 mm (36 in) Q1405A (AEJN)
HP Coated Paper 90 45.7 m (150 ft) 420 mm (16.54 in) (A2) Q1443A (J)
457 mm (18 in) Q7897A (EJN)
594 mm (23.39 in) (A1) Q1442A (EJ)
610 mm (24 in) C6019B
841 mm (33.11 in) (A0) Q1441A (EJ)
914 mm (36 in) C6020B
HP Universal Heavyweight Coated
Paper
HP Heavyweight Coated Paper 131 30.5 m (100 ft) 610 mm (24 in) C6029C (AEJN)
HP Yellow Colored Paper 92 45.7 m (150 ft) 914 mm (36 in) Q1760A (EN)
HP Technical Paper
HP Natural Tracing Paper 90 45.7 m (150 ft) 594 mm (23.39 in) (A1) Q1439A (J)
120 30.5 m (100 ft) 610 mm (24 in) Q1412A (AEJN)
914 mm (36 in) Q1413A
914 mm (36 in) C6030C
610 mm (24 in) C3869A
914 mm (36 in) C3868A
HP Translucent Bond Paper 67 45.7 m (150 ft) 610 mm (24 in) C3860A (AJN)
914 mm (36 in) C3859A (LN)
HP Vellum Paper 75 45.7 m (150 ft) 610 mm (24 in) C3862A (N)
914 mm (36 in) C3861A (LN)
HP Film (Technical and Graphic)
HP Clear Film 174 22.9 m (75 ft) 610 mm (24 in) C3876A (AEJN)
80 Chapter 10 Accessories ENWW
Table 10-3 Roll paper (continued)
Paper type g/m² Length Width Part numbers
914 mm (36 in) C3875A
HP Matte Film 160 38.1 m (125 ft) 610 mm (24 in) 51642A (AEJN)
914 mm (36 in) 51642B
HP Photographic Paper
HP Premium Gloss Photo Paper 240 15.2 m (50 ft) 610 mm (24 in) CZ984A
22.9 m (75 ft) 914 mm (36 in) Q8806A
HP Premium Satin Photo Paper 240 15.2 m (50 ft) 610 mm (24 in) CZ987A
22.9 m (75 ft) 914 mm (36 in) Q8808A
HP Universal Gloss Photo Paper 190 30.5 m (100 ft) 610 mm (24 in) Q1426A (AEJN)
914 mm (36 in) Q1427A (AEJN)
HP Universal Satin Photo Paper 190 30.5 m (100 ft) 610 mm (24 in) Q1420A (AEJN)
914 mm (36 in) Q1421A (AEJN)
HP Universal Instant-dry Gloss Photo
Paper
HP Universal Instant-dry Satin Photo
Paper
TIP: The dye inks used by your printer will fade very quickly on instant-dry photo papers. If you plan to display the prints for more than
two weeks, you should laminate them to achieve longer life.
HP Self-Adhesive Material
HP Everyday Adhesive Matte
Polypropylene
HP Banner and Sign Material
HP Everyday Matte Polypropylene 120 30.5 m (100 ft) 610 mm (24 in) CH022A
200 30.5 m (100 ft) 610 mm (24 in) Q6574A
914 mm (36 in) Q6575A
200 30.5 m (100 ft) 610 mm (24 in) Q6579A
914 mm (36 in) Q6580A
180 22.9 m (75 ft) 610 mm (24 in) CG843A
914 mm (36 in) CG824A
914 mm (36 in) CH023A
Table 10-4 Sheet paper
Paper type g/m² Length Width Part numbers
HP Bond and Coated Paper
HP Coated Paper 90 610 mm (24 in) 457 mm (18 in) Q1961A (AEJN)
914 mm (36 in) 610 mm (24 in) Q1962A (AEN)
HP Photographic Paper
HP Premium Gloss Photo Paper 240 483 mm (19 in) 330 mm (13 in) CZ985A
610 mm (24 in) 457 mm (18 in) CZ986A
HP Premium Satin Photo Paper 240 483 mm (19 in) 330 mm (13 in) CZ988A
610 mm (24 in) 457 mm (18 in) CZ989A
ENWW How to order supplies and accessories 81
Order accessories
The following accessories can be ordered for your printer.
Name Product number
HP DesignJet T120 24-in Stand B3Q35A
HP DesignJet T120 and T520 24-in Spindle B3Q36A
HP DesignJet T520 36-in Spindle B3Q37A
Introduction to the accessories
Stand
The stand is provided with the T520, except for the T520-24T. It is not provided with the T120 or T520-24T, but
may be purchased as an accessory.
Spindle
With extra spindles, you can change rapidly from one paper type to another.
82 Chapter 10 Accessories ENWW
11 Troubleshooting paper issues
●
Paper cannot be loaded successfully
●
Paper type is not in the driver
●
Printer printed on the wrong paper type
●
Paper mismatch
●
Roll has jammed
●
Multi-sheet tray has jammed
●
A strip stays on the output tray and generates jams
●
Printer displays out of paper when paper is available
●
Prints do not fall neatly into the bin
●
Sheet stays in the printer when the print has been completed
●
Paper is cut when the print has been completed
●
Cutter does not cut well
●
Roll is loose on the spindle
ENWW 83
Paper cannot be loaded successfully
● Ensure that no paper is already loaded.
● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper.
● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-
panel display. The printer automatically attempts to straighten the paper.
● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
● Check that the roll is at least 280 mm (11 in) wide: narrower rolls are not supported.
● Check the leading edge of the paper: if it is not straight or clean, it should be trimmed. Remove the initial 20
mm (1 in) from the roll and try again. This may be necessary even with a new roll of paper.
● Check that the roll ends are tight against the spindle ends.
● Check that the spindle is correctly inserted.
Check that the output tray is closed. The roll will not load when it is open.
●
● Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
● Check that all roll end plugs have been removed.
● Check that the paper is wound tightly on the roll.
● Do not touch the roll or paper at during the alignment process.
If the paper has not been inserted straight, follow the instructions on the front panel.
If you would like to start the load process again, cancel the process on the front panel and rewind the roll from
the end of the spindle until the edge is removed from the printer.
NOTE: If the roll has become loose around the core, the printer cannot load the paper.
Unsuccessful sheet load
● Check that the sheet is more than 329 mm (12.95 in) wide (A3+). If it is that width or less, load it from the
multi-sheet tray.
● Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
● Ensure that the sheet is aligned with the reference line on the roll cover.
● Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-panel
display.
● Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
In case of any problem, follow the instructions given on the front-panel display.
If you would like to start the load process again, cancel the process on the front panel; the printer ejects the
sheet from the front of the printer.
84 Chapter 11 Troubleshooting paper issues ENWW
Unsuccessful load from the multi-sheet tray
● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends
on the paper thickness: around 50 sheets of plain, standard paper.
● Check that the sheets are correctly loaded into the tray.
● Check that the sheets are correctly adjusted and centered in the tray.
● Check that you have extended the input and output trays correctly: the rst extension for A4, the second
for A3 paper.
If the paper is hanging over the back of the input tray as shown, it may fail to load.
NOTE: Try to avoid leaving sheets of paper loaded in the printer for a signicant length of time, because they
will deform.
Paper loading error messages
Here is a list of front-panel messages related to paper loading, with the suggested corrective action.
Front-panel message
Paper loaded with too much skew During the paper load process the printer detected that the paper had too much skew. Tap
Suggested action
OK to unload the roll automatically, then restart the process.
Paper not detected During the paper load process the printer did not detect any paper. Ensure the paper is
inserted fully and is not transparent.
Paper too far from lateral edge Reload the cut sheet, aligning the right edge against the black stop on the spindle.
ENWW Paper cannot be loaded successfully 85
Front-panel message Suggested action
Paper load failed. Paper width is smaller than
the minimum size supported by the selected
paper source.
Sheet too big During the load process the printer has detected that the sheet of paper is either too wide
Sheet too small During the load process the printer detected that the sheet of paper is too narrow or too
Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray.
or too long to be loaded correctly. Tap to stop the load process. See Functional
specications on page 123.
short to be loaded in the printer. Tap to stop the load process. See Functional
specications on page 123.
Paper type is not in the driver
To work with a paper not in the driver, you can use your paper as one of the presets already in the driver,
however, you must identify whether your paper is transparent or translucent, photo or bond, coated or technical.
NOTE: For glossy paper, it is important to select a glossy paper type, as the printer adjusts its use of ink for
glossy paper.
Transparent or translucent lm
If your paper is a transparent lm (for example, a transparency), select paper type Film > Transparent/Clear lm.
If your paper is a translucent paper or lm (for example, technical paper), select paper type Film > Matte lm.
Photo paper
If your paper is a photo paper, use the Photo Paper category. For glossy or high-gloss paper select paper type
Photo Gloss Paper. For Semi-gloss, Satin, Pearl, or Luster nishes, select paper type Photo Semi-gloss/Satin
Paper.
To increase gamut on photo paper, select paper type HP Universal Gloss Photo Paper or HP Universal Satin Photo
Paper, depending on the nish.
Bond and coated or technical paper
Your paper type selection for generic paper depends on the paper’s ink absorption capacity:
● For natural tracing papers, select paper type Natural Tracing Paper < 65 g/m2 or Natural Tracing Paper >
65 g/m2, depending on the weight of the paper.
● For thin papers (< 90 g/m2) or uncoated papers (for example plain paper or bright white paper), select
paper type Bond and Coated Paper > Plain Paper. You can also select Recycled Bond Paper.
● For light coated papers (< 110 g/m2), select paper type Bond and Coated Paper > HP Coated Paper.
● For heavyweight coated papers (< 200 g/m2), select paper type Bond and Coated Paper > Heavyweight
Coated Paper.
Black ink is easily removed when touched
This happens when your paper is incompatible with matte black ink. To use an optimized ink combination, select
paper type Photo Paper > Photo Gloss Paper.
86 Chapter 11 Troubleshooting paper issues ENWW
After printing, the paper has wrinkles or there is too much ink
This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from
thinnest to thickest are:
● Plain Paper
● Coated Paper
● Heavyweight Coated Paper
For other print-quality problems, see Troubleshooting print-quality issues on page 93.
Printer printed on the wrong paper type
If the printer prints your job before you were able to load your desired paper, you may have Any selected for the
Paper Type in the printer driver. When Any is selected the printer will print immediately on whichever paper is
loaded. Load your desired paper, see Paper handling on page 28, and select your paper type specically in the
driver.
● In the Windows driver dialog: Click the Paper/Quality tab, then select your paper type from the Paper Type
list.
● In the Mac OS X Print dialog: Click the Paper/Quality panel, then select your paper type from the Paper Type
list.
NOTE: Any is the driver default.
Paper mismatch
If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits for you
to decide what to do. There are several ways in which the loaded paper may be considered unsuitable:
● The paper type is not as specied for the job.
● The paper source (roll, multi-sheet tray, or manual feed) is not as specied for the job.
● The paper size is smaller than specied for the job.
If you do not specify these things for a particular job, the printer will print on whatever paper is loaded.
If the printer stops for a paper mismatch, you can decide among the following alternatives:
● Load the correct paper and resume printing.
● Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough.
● Cancel the job.
Roll has jammed
When a paper jam occurs, you normally see a message about it in the front-panel display.
1. Open the top cover.
ENWW Printer printed on the wrong paper type 87
2. Try to move the printhead carriage out of the way.
3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
CAUTION: Do not move the paper sideways, as it could damage the printer.
88 Chapter 11 Troubleshooting paper issues ENWW
4. Close the top cover.
5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull rmly.
6. Reload the roll, or load a new sheet; see Paper handling on page 28.
NOTE: If you nd that there is still some paper causing an obstruction within the printer, restart the procedure
and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has
jammed on page 89).
Multi-sheet tray has jammed
If the paper in the multi-sheet tray has jammed, proceed as follows:
1. Remove as much paper as you can from the multi-sheet tray.
2. Push down the multi-sheet tray extensions, which will make the tray easier to handle.
3. Unlock the tray, using the rotary switch behind it.
ENWW Multi-sheet tray has jammed 89
4. Pull out the tray.
5. Remove all paper from the tray.
6. Remove all paper from the printer.
7. Replace the tray.
90 Chapter 11 Troubleshooting paper issues ENWW
8. Lock the tray.
A strip stays on the output tray and generates jams
If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form
feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing,
reach into the tray and remove the strip.
Printer displays out of paper when paper is available
If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper. If
possible, tighten the paper to its core or load a new roll.
Prints do not fall neatly into the bin
● Ensure the bin is correctly installed.
● Ensure the bin is open.
● Ensure the bin is not full.
● Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll, or
remove prints manually as they are completed.
Sheet stays in the printer when the print has been completed
The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 36. If the
paper is only partially ejected after the drying time, gently pull the sheet out of the printer. If the automatic cutter
is disabled, use the Form feed and cut option in the front panel, see Form feed with or without cutting
on page 37.
ENWW A strip stays on the output tray and generates jams 91
Paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying time
on page 36. You can disable the cutter, see Turn the automatic cutter on and o on page 36.
Cutter does not cut well
By default, the printer is set to cut the paper automatically after the drying time has been completed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any obstacles,
and check that there are no pieces of paper in the cutter groove.
Roll is loose on the spindle
The roll may need to be replaced or reloaded.
92 Chapter 11 Troubleshooting paper issues ENWW
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