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HP 15 Laptop PC (Intel)
HP 15g Laptop PC
HP 15q Laptop PC
Maintenance and Service Guide
© Copyright 2017, 2018 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies.
In accordance with Microsoft’s support policy, HP does not support the Windows 8 or Windows 7 operating system on products con gured with Intel and AMD 7th generation and forward processors or provide any Windows 8 or Windows 7 drivers on http://www.support.hp.com.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Third Edition: April 2018
Second Edition: August 2017
First Edition: April 2017
Document Part Number: 923865-003
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides or manuals for your product, go to http://www.hp.com/ support, and select your country. Select Find your product, and then follow the on-screen instructions.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... |
1 |
2 Getting to know your computer ...................................................................................................................... |
7 |
Right side ............................................................................................................................................................... |
7 |
Left side ................................................................................................................................................................. |
8 |
Display .................................................................................................................................................................... |
9 |
Keyboard area ...................................................................................................................................................... |
10 |
TouchPad ........................................................................................................................................... |
10 |
Lights ................................................................................................................................................. |
11 |
Button ................................................................................................................................................ |
12 |
Special keys ....................................................................................................................................... |
13 |
Action keys ........................................................................................................................................ |
14 |
Bottom ................................................................................................................................................................. |
15 |
Labels ................................................................................................................................................................... |
16 |
3 Illustrated parts catalog .............................................................................................................................. |
17 |
Computer major components .............................................................................................................................. |
17 |
Display assembly subcomponents ...................................................................................................................... |
23 |
Cables ................................................................................................................................................................... |
25 |
Mass storage devices ........................................................................................................................................... |
26 |
Miscellaneous parts ............................................................................................................................................. |
27 |
4 Removal and replacement procedures preliminary requirements .................................................................... |
29 |
Tools required ...................................................................................................................................................... |
29 |
Service considerations ......................................................................................................................................... |
29 |
Plastic parts ....................................................................................................................................... |
29 |
Cables and connectors ...................................................................................................................... |
29 |
Drive handling ................................................................................................................................... |
30 |
Grounding guidelines ........................................................................................................................................... |
30 |
Electrostatic discharge damage ........................................................................................................ |
30 |
Packaging and transporting guidelines .......................................................................... |
31 |
Workstation guidelines ................................................................................ |
31 |
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. |
33 |
Component replacement procedures .................................................................................................................. |
33 |
Battery ............................................................................................................................................... |
34 |
v
Optical drive ....................................................................................................................................... |
36 |
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... |
39 |
Component replacement procedures .................................................................................................................. |
39 |
Display subcomponents (bezel, panel, camera) ............................................................................... |
39 |
Rubber feet ........................................................................................................................................ |
43 |
Bottom cover ..................................................................................................................................... |
45 |
WLAN module .................................................................................................................................... |
48 |
Memory module ................................................................................................................................ |
50 |
Optical drive connector board ........................................................................................................... |
52 |
Hard drive and hard drive connector board ...................................................................................... |
53 |
M.2 solid-state drive adapter bracket and connector board ............................................................ |
56 |
Solid-state drive (SSD) ...................................................................................................................... |
58 |
RTC battery ........................................................................................................................................ |
59 |
Speakers ............................................................................................................................................ |
60 |
USB board .......................................................................................................................................... |
61 |
Fan ..................................................................................................................................................... |
62 |
Heat sink assembly ........................................................................................................................... |
64 |
TouchPad button board ..................................................................................................................... |
68 |
System board .................................................................................................................................... |
69 |
Display assembly ............................................................................................................................... |
72 |
Power connector cable ...................................................................................................................... |
83 |
Power button board .......................................................................................................................... |
84 |
Cable locations .................................................................................................................................. |
85 |
Top cover/keyboard ........................................................................................................................... |
86 |
7 Using Setup Utility (BIOS) ............................................................................................................................. |
89 |
Starting Setup Utility (BIOS) ................................................................................................................................ |
89 |
Updating Setup Utility (BIOS) .............................................................................................................................. |
89 |
Determining the BIOS version ........................................................................................................... |
89 |
Downloading a BIOS update .............................................................................................................. |
90 |
8 Backing up, restoring, and recovering ........................................................................................................... |
91 |
Creating recovery media and backups ................................................................................................................ |
91 |
Creating HP Recovery media (select products only) ......................................................................... |
91 |
Using Windows tools ........................................................................................................................................... |
92 |
Restore and recovery ........................................................................................................................................... |
93 |
Recovering using HP Recovery Manager ........................................................................................... |
93 |
What you need to know before you get started ............................................................. |
93 |
Using the HP Recovery partition (select products only) ................................................. |
94 |
vi
Using HP Recovery media to recover .............................................................................. |
94 |
Changing the computer boot order ................................................................................ |
95 |
Removing the HP Recovery partition (select products only) ......................................... |
96 |
9 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... |
97 |
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... |
97 |
10 p c cat ons ............................................................................................................................................ |
99 |
Computer speci cations ...................................................................................................................................... |
99 |
39.6-cm (15.6-in) display speci cations .......................................................................................................... |
100 |
Hard drive speci cations ................................................................................................................................... |
101 |
M.2 solid-state drive speci cations .................................................................................................................. |
102 |
DVD±RW SuperMulti DL Drive speci cations .................................................................................................... |
103 |
11 Power cord set requirements .................................................................................................................... |
105 |
Requirements for all countries .......................................................................................................................... |
105 |
Requirements for speci c countries and regions ............................................................................................. |
106 |
12 Recycling ................................................................................................................................................ |
109 |
Index ........................................................................................................................................................... |
111 |
vii
viii
1Product description
Category |
Description |
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Product name |
HP 15 Laptop PC (Intel) |
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* Model numbers: 15-bs0xx, 15-bs1xx, 15-bs2xx, 15-bs5xx, 15-bs6xx, 15-bs7xx, 15-ra0xx, 15-ra1xx |
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HP 15g Laptop PC |
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* Model numbers: 15g-br0xx, 15g-br1xx |
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HP 15q Laptop PC |
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* Model numbers: 15q-bu0xx, 15q-bu1xx |
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HP 15t Laptop PC |
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* Model numbers: 15t-bs0xx, 15t-bs1xx |
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Processor |
8th generation Intel® Core™ processors |
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Intel Core i7-8550U (1.8-GHz, turbo up to 4.0 GHz, 8-MB L3 cache, 2400-MHz, quad, 15W) |
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Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz, 6-MB L3 cache, 2400-MHz, quad, 15W) |
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Intel Core i3-8130U (2.2-GHz, turbo up to 3.4 GHz, 4-MB L3 cache, 2400-MHz, dual, 15W) |
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7th generation Intel Core processors |
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Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Core i3-7130U (2.7-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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Intel Core i3-7020U (2.3-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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6th generation Intel Core processors |
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Intel Core i3-6006U (2.0-GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) |
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5th generation Intel Core processors |
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Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W) |
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Intel Pentium® and Celeron® processors |
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Intel Pentium Silver N5000 (1.1-GHz, turbo up to 2.7 GHz, 4-MB L2 cache, 2400-MHz, quad, 6W) |
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Intel Pentium Gold 4415U (1.6-GHz, turbo up to 2.3 GHz, 2-MB L3 cache, 2133-MHz, quad, 15W) |
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Intel Pentium 4200U (1.1-GHz, turbo up to 2.5 GHz, 2-MB L3 cache, 1866-MHz, quad, 6W) |
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Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L3 cache, 1600-MHz, quad, 6W) |
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Intel Celeron N4000 (1.1-GHz, turbo up to 2.6 GHz, 4-MB L2 cache, 2400-MHz, dual, 6W) |
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Intel Celeron N3350 (1.1-GHz, turbo up to 2.4 GHz, 2-MB L3 cache, 1866-MHz, dual, 6W) |
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Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz, 2-MB L3 cache, 1600-MHz, dual, 6W) |
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1
Category |
Description |
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Graphics |
Internal graphics |
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Intel UHD Graphics 620 (8th generation Intel core processors) |
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Intel UHD Graphics 605 (Intel Pentium Silver N5000 processor) |
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Intel UHD Graphics 600 (Intel Celeron N4000 processor) |
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Intel HD Graphics 620 (7th generation Intel Core processors) |
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Intel HD Graphics 610 (Intel Pentium Gold 4415U processor) |
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Intel HD Graphics 520 (6th generation Intel Core processors) |
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Intel HD Graphics 505 (Intel Pentium N4200 processor) |
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Intel HD Graphics 500 (Intel Celeron N3350 processor) |
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Intel HD Graphics 405 (Intel Pentium N3710 processor) |
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Intel HD Graphics 400 (Intel Celeron N3060 processor) |
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Intel HD Graphics 5500 (Intel 5th generation Intel Core processors) |
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Switchable discrete graphics |
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AMD Radeon M530 R17M-M1-30 with 4096 MB of dedicated video memory |
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AMD Radeon M530 R17M-M1-30 with 2048 MB of dedicated video memory |
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AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory |
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Support HD Decode, DX12, and HDMI |
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Panel |
39.6-cm (15.6-in), high-de nition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) |
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display, slim 3.2 mm, eDP; typical brightness: 220 nits |
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39.6-cm (15.6-in), high-de nition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) |
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display, slim 3.2 mm, eDP; typical brightness: 220 nits |
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39.6-cm (15.6-in), high-de nition (HD), white light-emitting diode (WLED), SVA, anti glare (1366×768) |
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display, slim 3.2 mm, eDP; typical brightness: 220 nits, Touch-On Panel (TOP) |
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39.6-cm (15.6-in), full high-de nition (FHD), white light-emitting diode (WLED), SVA, anti glare |
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(1920×1080) display, slim 3.2 mm, eDP; typical brightness: 220 nits |
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Memory |
Two non-customer-accessible/upgradable memory module slots (Intel Core processors) |
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DDR4-2133 dual channel support (6th and 7th generation Intel Core processors) |
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DDR4-2400 dual channel support (5th and 8th generation Intel Core processors) |
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Supports up to 16 GB of system RAM in the following con gurations |
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● 16384-MB total system memory (8192×2) |
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● 12288-MB total system memory (8192×1) + (4096×1) |
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● 8192-MB total system memory (8192×1) or (4096×2) |
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● 6144-MB total system memory (4096×1) + (2048×1) |
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● 4096-MB total system memory (4096×1) |
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One non-customer-accessible/upgradable memory module slot |
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2Chapter 1 Product description
Category |
Description |
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Supports up to 4 GB (4096×1) of DDR4-2400 single channel support (Intel Pentium Silver N5000, Celeron |
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N4000 processors) |
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Supports up to 8 GB of DDR3L-1600 single channel support (5th generation Intel Core, Intel Pentium |
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N3710/N4200, Celeron N3060/N3350 processors) in the following con gurations |
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● 8192-MB total system memory (8192×1) |
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● 4096-MB total system memory (4096×1) |
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● 2048-MB total system memory (2048×1) |
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Hard drives |
Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.2-mm (.28-in) thicknesses |
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Support for SSD + HDD (not supported on Pentium/Celeron) |
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Support for m.2 SATA SSD (not supported on Pentium/Celeron) |
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Single hard drive con urat ons |
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● 2-TB, 5400 rpm, 9.5 mm or 7.2-mm (not for Intel Pentium Silver N5000/Celeron N4000 processors) |
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● 1-TB, 5400 rpm, 9.5 mm or 7.2 mm |
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● 500-GB, 5400 rpm, 7.0-mm |
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eMMC con urat ons (not for Intel Pentium Silver N5000/Celeron N4000 processors): |
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● |
128 GB |
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M.2 SATA-3 con |
urat ons (value) (not for Intel Pentium Silver N5000/Celeron N4000 processors): |
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● |
256 GB |
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128 GB |
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M.2 SATA-3 con |
urat ons (TLC) (not for Intel Pentium Silver N5000/Celeron N4000 processors): |
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● |
512 GB |
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256 GB |
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128 GB |
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Dual storage con urat ons (Intel Core processors only) |
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256 GB Value SSD + 1 TB HDD |
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128 GB Value SSD + 1 TB HDD |
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Optical drive |
Fixed, serial ATA, 9.0-mm tray load |
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DVD+/-RW Double-Layer writer |
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Supports zero power optical drive |
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Supports M-disc |
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Supports con guration without optical drive |
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Camera/microphone |
HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second |
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HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second |
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Single digital microphone |
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Audio |
Dual speakers |
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3
Category |
Description |
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HP Audio Control |
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Ethernet |
Integrated 10/100/1000 network interface card (NIC) |
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Wireless Network |
Integrated wireless options with single antenna (M.2/PCIe): |
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Compatible with |
iracast-certi ed devices |
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Support for the following WLAN formats: |
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● |
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter |
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● |
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter |
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Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter |
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● |
Intel Dual Band Wireless-AC 9461 802.11 AC 1x1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO |
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supported) |
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Integrated wireless options with dual antennas (M.2/PCIe): |
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Compatible with |
iracast-certi ed devices |
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Support for the following WLAN formats: |
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● |
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro) |
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● |
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) |
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External media card |
HP Multi-Format Digital Media Reader |
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Support SD/SDHC/SDXC |
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Push-pull insertion/removal |
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Internal Card |
One M.2 slot for SSD |
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One M.2 slot for WLAN |
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Ports |
HDMI version 1.4b supporting 1920 ×1080 @ 60Hz |
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Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video |
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RJ-45 (Ethernet) |
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USB 3.0 (2 ports; left side) |
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USB 2.0 (1 right side) |
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AC Smart Pin adapter plug |
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Headphone/line out and microphone/line in combo jack |
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Keyboard/pointing |
Full-size textured, island style keyboard with numeric keypad |
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devices |
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Full size, UV paint, island-style, backlit keyboard with numeric key pad |
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TouchPad with multi-touch gestures enabled |
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TouchPad taps enabled by default |
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TouchPad supports Modern Trackpad Gestures |
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Power |
AC adapters |
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65-W EM |
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65-W (models with discrete graphics) |
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4Chapter 1 Product description
Category |
Description |
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45-W (models with UMA graphics) |
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1 meter power cord |
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Batteries (cylindrical) |
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4-cell, 41-Whr Li-ion battery |
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3-cell, 31-Whr Li-ion battery |
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Security |
fTPM 2.0 |
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Kensington Security Lock |
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Operating system |
Preinstalled |
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Windows 10 |
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Windows 10 Professional |
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For Developed Market (ML): |
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Windows 10 Home ML |
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Windows 10 Home Plus ML |
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For Emerging Market (EM/SL): |
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Windows 10 Home EM/SL |
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Windows 10 Home Plus EM/SL |
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Windows 10 Home Value NB EM/SL |
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Windows 10 Home Value NB Select Geo EM/SL |
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Windows 10 Home EM/SL 64 Indonesia PPP |
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Windows 10 Home Plus EM/SL 64 Indonesia PPP |
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Windows 10 Home Value EM/SL 64 Indonesia PPP |
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Windows 10 Home EM/SL 64 APAC PPP |
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Windows 10 Home Plus EM/SL 64 APAC PPP |
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Windows 10 Home Value EM/SL 64 APAC PPP |
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For China Market: |
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CPPP Windows 10 Home High End China Language Edition |
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CPPP Windows 10 Home China Language Edition |
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For APJ SEAP Market (EM/SL): |
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SEAP Windows 10 Home EM/SL |
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SEAP Windows 10 Home Value Notebook |
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SEAP Windows 10 Home Plus |
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FreeDOS 2.0 |
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SEAP Windows 10 Home Value Notebook |
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Service |
End-user replaceable parts |
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5
Category |
Description |
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AC adapter |
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Battery |
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Optical drive |
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6Chapter 1 Product description
2Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work.
Right side
Component |
|
Description |
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(1) |
Power light |
● |
On: The computer is on. |
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● |
Blinking: The computer is in the Sleep state, a power-saving state. The |
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computer shuts o power to the display and other unneeded components. |
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● |
The computer is o or in Hibernation. Hibernation is a power-saving state |
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that uses the least amount of power. |
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(2) |
Drive light |
● |
Blinking white: The hard drive is being accessed. |
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(3) |
Memory card reader |
Reads optional memory cards that enable you to store, manage, share, or access |
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information. |
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To insert a card: |
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1. |
Hold the card label-side up, with connectors facing the computer. |
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2. |
Insert the card into the memory card reader, and then press in on the card until |
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it is rmly seated. |
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To remove a card: |
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▲ |
Pull the card out of the memory card reader. |
|
|
|
|
(4) |
USB 2.0 port |
Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, |
|
|
|
and provides data transfer. |
|
|
|
|
|
(5) |
Optical drive (select |
Depending on your computer model, reads an optical disc or reads and writes to an |
|
|
products only) |
optical disc. |
|
|
|
|
|
(6) |
Optical drive eject button |
Releases the optical drive disc tray. |
|
|
(select products only) |
|
|
|
|
|
|
(7) |
Security cable slot |
Attaches an optional security cable to the computer. |
|
|
|
NOTE: The security cable is designed to act as a deterrent, but it may not prevent |
|
|
|
the computer from being mishandled or stolen. |
|
|
|
|
|
Right side |
7 |
Left side
Component |
|
Description |
|
|
|
|
|
(1) |
Power connector |
Connects an AC adapter. |
|
|
|
|
|
(2) |
AC adapter and battery light |
● |
White: The AC adapter is connected and the battery is fully charged. |
|
|
● |
Blinking white: The AC adapter is disconnected and the battery has reached a |
|
|
|
low battery level. |
|
|
● |
Amber: The AC adapter is connected and the battery is charging. |
|
|
● |
The battery is not charging. |
|
|
|
|
|
|
(3) |
Vent |
Enables airflow to cool internal components. |
|
|
|
|
NOTE: The computer fan starts up automatically to cool internal components and |
||
|
|
prevent overheating. It is normal for the internal fan to cycle on and o during |
||
|
|
routine operation. |
|
|
|
|
|
|
|
(4) |
External monitor port |
Connects an external VGA monitor or projector. |
|
|
|
(select products only) |
|
|
|
|
|
|
|
|
(5) |
RJ-45 (network) jack/status |
Connects a network cable. |
|
|
|
lights |
● |
White: The network is connected. |
|
|
|
|
||
|
|
● |
Amber: Activity is occurring on the network. |
|
|
|
|
|
|
(6) |
HDMI port |
Connects an optional video or audio device, such as a high-de |
nition television, any |
|
|
|
compatible digital or audio component, or a high-speed igh- |
e nition Multimedia |
|
|
|
Interface (HDMI) device. |
|
|
|
|
|
||
(7) |
USB 3.x SuperSpeed ports |
Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, |
||
|
(2) |
and provide high-speed data transfer. |
|
|
(8)Audio-out (headphone)/ Audio-in (microphone) combo jack
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
8Chapter 2 Getting to know your computer
Display
Component |
Description |
|
|
|
|
(1) |
WLAN antennas* |
Send and receive wireless signals to communicate with wireless local area networks |
|
|
(WLANs). |
|
|
|
(2) |
Camera light |
On: One or more cameras are in use. |
|
|
|
(3) |
Camera |
Allows you to video chat, record video, and record still images. Some cameras also |
|
|
allow a facial recognition logon to Windows, instead of a password logon. |
|
|
NOTE: Camera functions vary depending on the camera hardware and software |
|
|
installed on your product. |
|
|
|
(4) |
Internal microphone |
Records sound. |
*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
▲Select the Start button, select HP Help and Support, and then select HP Documentation.
Display 9
Keyboard area
TouchPad
Component |
|
Description |
|
|
|
(1) |
TouchPad zone |
Reads your nger gestures to move the pointer or activate items on the screen. |
|
|
|
(2) |
Left TouchPad button |
Functions like the left button on an external mouse. |
|
|
|
(3) |
Right TouchPad button |
Functions like the right button on an external mouse. |
|
|
|
10 Chapter 2 Getting to know your computer
Lights
Component |
|
Description |
|
|
|
|
|
(1) |
Caps lock light |
On: Caps lock is on, which switches the key input to all capital letters. |
|
|
|
|
|
(2) |
Mute light |
● |
Amber: Computer sound is o . |
|
|
● |
Computer sound is on. |
|
|
|
|
Keyboard area 11
Button
Component |
Description |
|
|
|
|
|
|
Power button |
● |
When the computer is o , press the button to turn on the computer. |
|
|
● |
When the computer is on, press the button briefly to initiate Sleep. |
|
|
● |
When the computer is in the Sleep state, press the button briefly to exit Sleep. |
|
|
● |
When the computer is in Hibernation, press the button briefly to exit |
|
|
|
Hibernation. |
|
|
CAUTION: Pressing and holding down the power button results in the loss of |
||
|
unsaved information. |
|
|
|
If the computer has stopped responding and shutdown procedures are ine ective, |
||
|
press and hold the power button down for at least 5 seconds to turn o the |
||
|
computer. |
|
|
|
To learn more about your power settings, see your power options: |
||
|
▲ |
Right-click the Power icon |
, and then select Power Options. |
|
|
||
|
|
|
|
12 Chapter 2 Getting to know your computer
Special keys
Component |
|
Description |
|
|
|
(1) |
esc key |
Displays system information when pressed in combination with the fn key. |
|
|
|
(2) |
fn key |
Executes speci c functions when pressed in combination with another key. |
|
|
|
(3) |
Windows key |
Opens the Start menu. |
|
|
NOTE: Pressing the Windows key again will close the Start menu. |
|
|
|
(4) |
Action keys |
Execute frequently used system functions. |
|
|
NOTE: On select products, the f5 action key turns the keyboard backlight feature |
|
|
o or on. |
|
|
|
(5) |
num lock key |
Alternates between the navigational and numeric functions on the integrated |
|
|
numeric keypad. |
|
|
|
(6) |
Integrated numeric keypad |
A separate keypad to the right of the alphabet keyboard. When num lock is pressed, |
|
|
the keypad can be used like an external numeric keypad. |
NOTE: If the keypad function is active when the computer is turned o , that function is reinstated when the computer is turned back on.
Keyboard area 13
Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13.
▲To use an action key, press and hold the key.
Icon |
Description |
|
|
|
|
|
Opens the HP Support Assistant app. |
|
|
|
|
|
Decreases the screen brightness incrementally as long as you hold down the key. |
|
|
|
|
|
Increases the screen brightness incrementally as long as you hold down the key. |
|
|
|
|
|
Switches the screen image between display devices connected to the system. For example, if a monitor is |
|
|
connected to the computer, repeatedly pressing this key alternates the screen image from the computer |
|
|
display to the monitor display to a simultaneous display on both the computer and the monitor. |
|
|
|
|
|
Turns the keyboard backlight o or on. |
|
|
NOTE: |
To conserve battery power, turn o this feature. |
|
|
|
|
Mutes or restores speaker sound. |
|
|
|
|
|
Decreases speaker volume incrementally while you hold down the key. |
|
|
|
|
|
Increases speaker volume incrementally while you hold down the key. |
|
|
|
|
|
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). |
|
|
|
|
|
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD. |
|
|
|
|
|
Plays the next track of an audio CD or the next section of a DVD or a BD. |
|
|
|
|
|
Turns the airplane mode and wireless feature on or o . |
|
|
NOTE: The airplane mode key is also referred to as the wireless button. |
|
|
NOTE: |
A wireless network must be set up before a wireless connection is possible. |
|
|
|
14 Chapter 2 Getting to know your computer
Bottom
Component |
|
Description |
|
|
|
(1) |
Battery lock |
Locks the battery in the battery bay. |
|
|
|
(2) |
Battery bay |
Holds the battery. |
|
|
|
(3) |
Battery release |
Releases the battery. |
|
latch |
|
|
|
|
(4) |
Speakers (2) |
Produce sound. |
|
|
|
(5) |
Vent |
Enables airflow to cool internal components. |
|
|
NOTE: The computer fan starts up automatically to cool internal components and |
|
|
prevent overheating. It is normal for the internal fan to cycle on and o during |
|
|
routine operation. |
|
|
|
Bottom 15
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.
Component
(1)Serial number
(2)Product number
(3)Warranty period
(4)Model number (select products only)
Component
(1)HP product name (select products only)
(2)Model name (select products only)
(3)Product number
(4)Serial number
(5)Warranty period
●Regulatory label(s)—Provide(s) regulatory information about the computer.
●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
16 Chapter 2 Getting to know your computer
3Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Computer major components 17
Item |
Component |
Spare part |
|
|
number |
|
|
|
(1) |
Display assembly (touch or non-touch) |
not spared |
|
NOTE: For display assembly spare part information, see Display assembly subcomponents |
|
|
on page 23. |
|
(2)Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 86.
|
Models in the following color: jet black |
925008-xxx |
|
|
|
|
|
|
Models in the following color: snow white |
925009-xxx |
|
|
|
|
|
|
Models without a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, |
925010-xxx |
|
|
marine blue, amethyst purple, pale mint, sparkling black |
|
|
|
|
|
|
|
Models with a backlight in the following colors: pike silver, silk gold, empress red, smoke gray, marine |
925011-xxx |
|
|
blue, amethyst purple, pale mint, sparkling black |
|
|
|
NOTE: Available only for the following countries and regions: the United States (-001), India (-002), |
|
|
|
English/French Canada (-DB1). |
|
|
|
|
|
|
|
Models without a backlight for use in the United States in the following color: rose gold |
925564-001 |
|
|
|
|
|
|
Models with a backlight for use in the United States in the following color: rose gold |
925565-001 |
|
|
|
|
|
|
Models without a backlight for use in the United States in the following color: snow white |
938651-001 |
|
|
|
|
|
|
Models without a backlight for use in the United States in the following color: plum burgundy |
941221-001 |
|
|
|
|
|
|
Models with a backlight for use in the United States in the following color: plum burgundy |
941222-001 |
|
|
|
|
|
|
Models without a backlight for use in the United States in the following color: silk gold |
L02821-001 |
|
|
|
|
|
|
Models with a backlight for use in the United States in the following color: silk gold |
L02822-001 |
|
|
|
|
|
|
Models without a backlight for use in the United States in the following color: natural silver |
L19445-001 |
|
|
|
|
|
|
Models without a backlight for use in the United States in the following color: scarlet red |
L19446-001 |
|
|
|
|
|
(3) |
RTC battery |
922847-001 |
|
|
|
|
|
(4) |
Touchpad button board |
L07306-001 |
|
|
|
|
|
(5) |
Power button board |
924994-001 |
|
|
|
|
|
(6) |
Solid-state drive, M.2 |
|
|
|
|
|
|
|
Value SSD: |
|
|
|
|
|
|
|
● |
256 GB |
865902-017 |
|
|
|
|
|
● |
128 GB |
827560-048 |
|
|
|
|
|
TLC SSD: |
|
|
|
|
|
|
|
● |
512 GB |
763008-017 |
|
|
|
|
|
● |
256 GB |
760615-043 |
|
|
|
|
|
● |
128 GB |
759848-024 |
|
|
|
|
|
eMMC module, 128 GB (not illustrated) |
942689-001 |
|
|
|
|
|
(7) |
Power connector cable |
931613-001 |
|
|
|
|
|
(8) |
USB board |
924991-001 |
|
|
|
|
|
18 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
|
|
number |
|
|
|
|
|
Heat sink assembly (includes replacement thermal materials) |
|
|
|
|
|
|
(9) |
For use in models with UMA graphics and Intel Pentium or Celeron processors |
924977-001 |
|
|
|
|
|
(10) |
For use in models with UMA graphics memory and 6th or 7th generation Intel Core processors |
924975-001 |
|
|
|
|
|
(11) |
For use in models with discrete graphics memory and Intel Pentium or Celeron processors |
924978-001 |
|
|
|
|
|
(11) |
For use in models with discrete graphics memory and 6th or 7th generation Intel Core processors |
924976-001 |
|
|
|
|
|
(12) |
Fan |
|
925012-001 |
|
|
|
|
(13) |
Memory module |
|
|
|
|
|
|
|
PC3L-1600 |
|
|
|
For use in models with Intel Pentium and Celeron processors |
|
|
|
|
|
|
|
● |
8-GB |
693374-005 |
|
|
|
|
|
● |
4 GB |
691740-005 |
|
|
|
|
|
● |
2 GB |
691739-005 |
|
|
|
|
|
DDR4-2400 |
|
|
|
For use in models with 6th and 7th generation Intel Core processors |
|
|
|
|
|
|
|
● |
8-GB |
862398-855 |
|
|
|
|
|
● |
4 GB |
862397-855 |
|
|
|
|
|
● |
2 GB |
864271-855 |
|
|
|
|
(14) |
WLAN module |
|
|
|
|
|
|
|
Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) |
901229-855 |
|
|
|
|
|
|
Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter |
927230-855 |
|
|
|
|
|
|
Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter |
927235-855 |
|
|
|
|
|
|
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter |
863934-855 |
|
|
|
|
|
|
Intel Dual Band Wireless-AC 9461 802.11 AC 1x1 WiFi + BT5 Combo Adapter (non-vPro) (MU-MIMO |
L25889-005 |
|
|
supported) |
|
|
|
|
|
|
(15) |
Hard drive connector board |
924995-001 |
|
|
|
|
|
(16) |
Optical drive connector board |
924990-001 |
|
|
|
|
|
(17) |
Optical drive (DVD+/-RW Double-Layer SuperMulti) |
920417-008 |
|
|
|
|
|
(18) |
Hard drive bracket |
924980-001 |
|
|
|
|
|
(19) |
Hard drive, 2.5 inch (does not include bracket, connector board, or cable) |
|
|
|
|
|
|
|
2-TB, 5400-rpm |
912487-855 |
|
|
|
|
|
|
1-TB, 5400-rpm |
778192-005 |
|
|
|
|
|
|
500-GB, 5400-rpm |
778186-005 |
|
|
|
|
|
(20) |
Solid-state drive board |
924992-001 |
|
|
|
|
|
(21) |
Solid-state drive bracket |
924981-001 |
|
|
|
|
|
Computer major components 19
Item |
Component |
Spare part |
|
|
number |
|
|
|
(22) |
System board (includes replacement thermal materials) |
|
|
All system boards use the following part numbers: |
|
|
xxxxxx-001: Non-Windows operating systems |
|
|
xxxxxx-601: Windows 10 operating system |
|
|
|
|
|
For use in models with discrete graphics memory: |
|
|
|
|
|
● Intel Core i7-8550U processor and 4 GB of discrete graphics memory |
L10346-xx1 |
|
|
|
|
● Intel Core i7-7500U processor and 4 GB of discrete graphics memory |
924759-xx1 |
|
|
|
|
● Intel Core i7-7500U processor and 2 GB of discrete graphics memory |
924757-xx1 |
|
|
|
|
● Intel Core i5-8250U processor and 4 GB of discrete graphics memory |
L10345-xx1 |
|
|
|
|
● Intel Core i5-8250U processor and 2 GB of discrete graphics memory |
934910-xx1 |
|
|
|
|
● Intel Core i5-7200U processor and 4 GB of discrete graphics memory |
924758-xx1 |
|
|
|
|
● Intel Core i5-7200U processor and 2 GB of discrete graphics memory |
924756-xx1 |
|
|
|
|
● Intel Core i3-7020U processor and 2 GB of discrete graphics memory |
L23033-xx1 |
|
|
|
|
● Intel Core i3-6006U processor and 2 GB of discrete graphics memory |
924755-xx1 |
|
|
|
|
● Intel Core i3-5005U processor and 2 GB of discrete graphics memory |
L04450-001 |
|
|
|
|
● Intel Pentium N4200 processor and 2 GB of discrete graphics memory |
934913-xx1 |
|
|
|
|
● Intel Pentium N3710 processor and 2 GB of discrete graphics memory |
924760-xx1 |
|
|
|
|
For use in models with UMA graphics memory: |
|
|
|
|
|
● Intel Core i7-8550U processor |
934909-001 |
|
|
|
|
● Intel Core i7-7500U processor |
924752-xx1 |
|
|
|
|
● Intel Core i5-8250U processor |
934908-xx1 |
|
|
|
|
● Intel Core i5-7200U processor |
924751-xx1 |
|
|
|
|
● Intel Core i3-8130U processor |
L15871-xx1 |
|
|
|
|
● Intel Core i3-7130U processor |
L02827-001 |
|
|
|
|
● Intel Core i3-7100U processor |
924749-xx1 |
|
|
|
|
● Intel Core i3-7020U processor |
L23032-xx1 |
|
|
|
|
● Intel Core i3-6006U processor |
924750-xx1 |
|
|
|
|
● Intel Core i3-5005U processor |
L04451-001 |
|
|
|
|
● Intel Pentium N5000 processor |
L19050-xx1 |
|
|
|
|
● Intel Pentium 4415U processor |
938006-xx1 |
|
|
|
|
● Intel Pentium N4200 processor |
934912-xx1 |
|
|
|
|
● Intel Pentium N3710 processor |
924754-xx1 |
|
|
|
|
● Intel Celeron N4000 processor |
L19049-xx1 |
|
|
|
|
● Intel Celeron N3350 processor |
934911-xx1 |
|
|
|
20 Chapter 3 Illustrated parts catalog
Item |
Component |
Spare part |
|
|
|
|
number |
|
|
|
|
|
● |
Intel Celeron N3060 processor (fOFR) |
L19048-xx1 |
|
|
|
|
|
● |
Intel Celeron N3060 processor |
924753-xx1 |
|
|
|
939605-xx1 |
|
|
|
|
(23) |
Speakers (includes left and right speakers and cable) |
925306-001 |
|
|
|
|
|
(24) |
Battery |
|
|
|
|
|
|
|
4-cell, 41-Whr, 2.8-Ah Li-ion battery |
919701-850 |
|
|
|
|
|
|
3-cell, 31-Whr, 2.8-Ah Li-ion battery |
919700-850 |
|
|
|
|
919700-851 |
|
|
|
|
(25) |
Rubber Kit (includes upper feet) |
|
|
|
|
|
|
|
Asteroid silver |
931599-001 |
|
|
|
|
|
|
Dark ash silver |
931600-001 |
|
|
|
|
|
|
Silk gold |
924998-001 |
|
|
|
|
|
|
Marine blue |
925000-001 |
|
|
|
|
|
|
Amethyst purple |
925001-001 |
|
|
|
|
|
|
Pale mint |
925002-001 |
|
|
|
|
|
|
Empress red |
926298-001 |
|
|
|
|
|
|
Rose gold |
926299-001 |
|
|
|
|
|
|
Plum burgundy |
941520-001 |
|
|
|
|
|
(26) |
Rubber Kit (includes lower feet) |
|
|
|
|
|
|
|
Asteroid silver |
931601-001 |
|
|
|
|
|
|
Dark ash silver |
931602-001 |
|
|
|
|
|
|
Silk gold |
925299-001 |
|
|
|
|
|
|
Marine blue |
925301-001 |
|
|
|
|
|
|
Amethyst purple |
925302-001 |
|
|
|
|
|
|
Pale mint |
925303-001 |
|
|
|
|
|
|
Empress red |
926300-001 |
|
|
|
|
|
|
Rose gold |
926301-001 |
|
|
|
|
|
|
Plum burgundy |
941521-001 |
|
|
|
|
|
(27) |
Bottom cover |
|
|
|
|
|
|
|
For use in models with an optical drive: |
|
|
|
|
|
|
|
● |
Pike silver |
924901-001 |
|
|
|
|
|
● |
Silk gold |
924902-001 |
|
|
|
|
|
● |
Smoke gray |
924903-001 |
|
|
|
|
|
● |
Marine blue |
924904-001 |
|
|
|
|
Computer major components 21
Item |
Component |
Spare part |
|
|
|
|
number |
|
|
|
|
|
● |
Amethyst purple |
924905-001 |
|
|
|
|
|
● |
Pale mint |
924906-001 |
|
|
|
|
|
● |
Jet black |
924907-001 |
|
|
|
|
|
● |
Snow white |
924908-001 |
|
|
|
|
|
● |
Empress red |
924913-001 |
|
|
|
|
|
● |
Rose gold |
924914-001 |
|
|
|
|
|
● |
Plum burgundy |
941219-001 |
|
|
|
|
|
For use in models without an optical drive: |
|
|
|
|
|
|
|
● |
Pike silver |
924909-001 |
|
|
|
|
|
● |
Silk gold |
924910-001 |
|
|
|
|
|
● |
Smoke gray |
924911-001 |
|
|
|
|
|
● |
Marine blue |
924912-001 |
|
|
|
|
|
● |
Jet black |
924915-001 |
|
|
|
|
|
● |
Snow white |
924916-001 |
|
|
|
|
|
● |
Empress red |
926295-001 |
|
|
|
|
22 Chapter 3 Illustrated parts catalog
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