HP Chromebook and HP Chr omebook 11 G5
Maintenanc e and Service Guide
IMPORT ANT! This document is intended f or
HP authorized service pro viders only .
© Copyright 2016 HP Developmen t Company,
L.P .
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel and Celeron ar e trademarks of Intel
Corporation in the U.S. and other co untries. SD
Logo is a trademark of its proprietor .
The information contained herein is subject to
change without notice. The only w arranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty . HP shall
not be liable for technical or editorial err ors or
omissions contained herein.
First Edition: July 2016
Document Part Number: 854544-001
Product notice
This guide describes features that are c ommon
to most models. Some features may no t be
available on your comput er .
Safety warning notice
WARNING! T o reduce the possibility of he at-related injuries or o f overheating the device, do no t place
the device directly on y our lap or obstruct the device air vents. U se the device only on a hard, at surf ace. Do
not allow another h ard surface, such as an adjoining optional print er, or a soft surface, such as pillo ws or rugs
or clothing, to block airow. A lso, do not allow the A C adapter to contact the skin or a so ft surface, such as
pillows or rugs or clo thing, during operation. The device and the AC adap ter comply with the user -accessibl e
surface temperature limits dened b y the International Standar d for Safety of Information T echnology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
T able of c ontents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 3
Right side ............................................................................................................................................................... 3
Left side ................................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
T op .......................................................................................................................................................................... 6
T ouchPad ............................................................................................................................................. 6
Button .................................................................................................................................................. 7
Bottom ................................................................................................................................................................... 8
Labels ..................................................................................................................................................................... 8
3 Illustrated parts catalog .............................................................................................................................. 10
Computer major components .............................................................................................................................. 11
Display assembly subcomponen ts ...................................................................................................................... 14
Miscellaneous parts ............................................................................................................................................. 16
4 Removal and replacement preliminary requirements ..................................................................................... 18
T ools required ...................................................................................................................................................... 18
Service considerations ......................................................................................................................................... 18
Plastic parts ....................................................................................................................................... 18
Cables and connectors ...................................................................................................................... 18
Drive handling ................................................................................................................................... 19
Grounding guidelines ........................................................................................................................................... 20
Electrostatic dischar ge damage ........................................................................................................ 20
Packaging and transporting guidelines .......................................................................... 21
Workstation guidelines ................................................................................ 21
5 Removal and replacement procedures ........................................................................................................... 23
Component replacement pr ocedures .................................................................................................................. 23
Computer feet ................................................................................................................................... 23
Keyboard/t op cover ........................................................................................................................... 24
WLAN module .................................................................................................................................... 27
Hall sensor board .............................................................................................................................. 28
Connector board and cabl e ............................................................................................................... 29
Battery ............................................................................................................................................... 30
v
Speakers ............................................................................................................................................ 32
System board .................................................................................................................................... 33
Heat sink ............................................................................................................................................ 35
Display assembly ............................................................................................................................... 37
Power connector and cabl e ............................................................................................................... 43
6 Specications .............................................................................................................................................. 45
7 Power cord set requirements ........................................................................................................................ 46
Requirements for all c ountries ............................................................................................................................ 46
Requirements for specic co untries and regions ................................................................................................ 47
8 Recycling .................................................................................................................................................... 49
Index ............................................................................................................................................................. 50
vi
1 Product description Category Description
Product Name HP Chromebook
HP Chromebook 11 G5
Processor Intel® Celeron® N3060 1.60 GHz (SC turbo up t o 2.48 GHz) 1600
MHz/2 MB L2, Dual 6 W TDP, 4 W SDP
Chipset Integrated soldered-on-cir cuit (SoC) integrated with proce ssor
Graphics Internal Graphics: Intel HD Graphics
Supports HD decode, DX12, and HDMI
Panel 11.6 in, high-denition (HD), AntiGlare, (1366×768), SVA, whit e
light-emitting diode (WLED), non-touch, at (3.6 mm); 16:9
aspect ratio; typical brightness: 220 nits, eDP, non-touch sku ( for
use with HP Chromebook models only)
11.6 in, high-denition (HD), AntiGlare, (1366×768), UWVA, white
light-emitting diode (WLED), non-touch, slim (3.0 mm); 16:9
aspect ratio; typical brightness: 220 nits, eDP, non-touch sku
11.6 in, HD, (1366×768), SVA, WLED, touch, at (3.0 mm); 16:9
aspect ratio; typical brightness: 220 nits, eDP, touch solution with
Gorilla Glass NBT, multi-t ouch enabled.
Memory Supports up to 4096 MB maximum on-board system memory .
LPDDR3-1600 single channel (LPDDR3-1866 downgraded to
LPDDR3-1600)
2048 MB (8 GB, 128 M x 32 x 2 x 2 pcs and 4096 MB (8 GB, 128 M x
32 x 2 x 4 pcs
Storage Supports 16 GB (32 GB for HP Chromebook 11 G5) embedded
MultiMedia Controll er (eMMC)
Audio and video Dual speakers
Fixed (no tilt) integrat ed HP TrueVision HD camera
1280×720 by 30 frames per second with LED
Single digital microphone with appropriate echo-canc ellation,
noise-suppression software
Security Mini-K ensington security lock
Ultraslim Kensington Security Lock (f or use with HP Chromebook
11 G5 models only)
Wireless Integrated wireless local are a network (WLAN) options by way of
wireless module.
Two built -in WLAN antennas
Supports Intel Dual Band Wireless 7265 802.11 AC 2 x 2 WiFi +
Bluetooth® 4.2 Combo Adapt er
Ports
●
HP Smart Plug AC adapter (4.5 mm barrel)
1
Category Description
●
Headphone/microphone combo jack
●
High-denition multimedia interface (HDMI) v .1.4b,
supporting up to 1080b, 1920×1080 at 60 Hz
●
USB 3.0 ports (2)
●
Connector board
Keyboard/pointing devices Full-size, tex tured, island-style, Google k eyboard, ash gray
Touchpad requiremen ts:
Clickpad with image sensor
Multitouch gesture s enabled
Taps enabl ed as default
Power requirements Supports a 2-cell, 43.7 Wh, polymer battery
Supports a 65 W HP Smart AC adapter (non-PFC, EM, 4.5 mm) and
45 W HP Smart AC adapter (non-PFC, RC, 4.5 mm) AC adapt er
Operating system Preinstalled: Google Chrome operating syst em
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product descrip tion
2 External componen t identication
Right side Component Description
(1) USB 3.0 charging (powered) port Connects an op tional USB device, such as a keyboar d,
mouse, external drive, scanner or USB hub. S tandard
USB ports will not charge all USB device s or will charge
using a low current. Some USB devices r equire power
and require you to use a power ed port.
(2) HDMI port Connects an optional video or audio device, such as a
high-denition television, any compatibl e digital or
audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) devic e.
(3) MicroSD card reader Reads optional memory cards that stor e, manage,
share, or access inf ormation.
(4) AC adapter and battery light
●
White: The AC adapter is connect ed and the
battery is charged.
●
Amber: The AC adapter is connected and the
battery is charging.
●
O: The computer is using battery power .
(5) Power connector Connects an AC adapter .
Right side 3
Left side Component Description
(1) Security cable slot Attaches an optional security cable to the c omputer .
NOTE: The security cable is designed to act as a
deterrent, but it may not prev ent the computer from
being mishandled or stolen.
(2) USB 3.0 charging (powered) port Connects an optional USB device, such as a k eyboard,
mouse, external drive, scanner or USB hub. S tandard
USB ports will not charge all USB device s or will
charge using a low current. Some USB devic es require
power and require you to use a po wered port.
(3) Audio-out (headphone)/ Audio-in
(microphone) combo jack
Connects optional powered st ereo speakers,
headphones, earbuds, a headset, or a tele vision audio
cable. Also connects an optional headset micr ophone.
This jack does not support optional standalone
devices.
WARNING! To r educe the risk of personal injury,
adjust the volume before putting on headphone s,
earbuds, or a headset.
NOTE: When a device is connected to the jack, the
computer speak ers are disabled.
NOTE: Be sure that the device cable has 4-
conductor connector that supports both audio-out
(headphone) and audio-in (microphone).
(4) Duplicate power light
●
White: Computer is on.
●
Pulsing white: Computer is in the sleep sta te.
●
O: Computer is o.
4 Chapter 2 External c omponent identication
Display Component Description
(1) WLAN antennas* Send and receive wireles s signals to communicate with wirel ess local
area networks (WLANs).
NOTE: WLAN antennas are not visible on the ext erior of the device.
(2) Internal microphones** Record sound.
(3) Camera light On: The camera is in use.
(4) HD camera Record video and capture stil l photographs in HD resolution
*The antennas and sensors are not visible from the outside o f the computer . For optimal transmission, keep the areas immediat ely
around the antennas and sensors free from obstructions. F or wireless regulat ory notices, see the section of the Regulatory, Safety,
and Environmental Notices that applies to your c ountry or region.
** The position of the internal microphones may dier, depending on the model.
Display 5
T op
T ouchPad Component Description
To uchPad Reads your nger gestures t o move the pointer or activate it ems on the screen.
6 Chapter 2 External c omponent identication
Button Component Description
Power button
●
When the computer is o, press the butt on to turn on the
computer .
●
When the computer is in the Sleep state, pr ess the button
briey to exit Sleep.
●
When the computer is on and you want t o lock the screen,
press the button until you see the sign-in scr een appear .
Pressing the power button during scr een-lock mode turns
o the computer .
●
When the computer is on and you want t o turn it o, press
and hold the button to lock the scr een, and then continue
to press the button until the comp uter powers o.
T op 7
Bottom Component Description
Speakers (2) Produc e sound.
Labels The labels axed to the computer pr ovide information you may need when y ou troubleshoo t system
problems or travel in ternationally with the c omputer .
IMPORT ANT: All labels described in this section wil l be axed to the bottom of the comp uter .
●
Service label—Provides important inf ormation to identify your computer . When contacting support, you
will probably be ask ed for the serial number, and possibly for the product number or the model number .
Locate these numbers before y ou contact support.
Your servic e label will resemble one o f the examples shown below . Refer to the illustration that most
closely matches the servic e label on your computer .
Component
(1) Serial number
(2) Product number
8 Chapter 2 External c omponent identication
Component
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
●
Regulatory label(s)—Pro vide(s) regulatory informa tion about the computer .
●
Wireless certication label(s)—P rovide(s) information abo ut optional wireles s devices and the approv al
markings for the countries or regions in which the de vices have been appro ved for use.
Labels 9
3 Ill ustrated parts catalog
NOTE: HP continually impr oves and changes product p arts. For complete and curr ent information on
supported parts for your comput er, go to http://partsurfer .hp.c om, select your country or r egion, and then
follow the on-scr een instructions.
10 Chapter 3 Illus trated parts catalog
Computer major components Computer major components 11
Item Component Spare part number
(1) Display assembly: Non-touch display assemblie s are spared at the subcomponent l evel
only . For display assembly spar e part information, see Display assembly subc omponents
on page 14.
The HP Chromebook 11 G5 model touch displays are onl y spared as full hinge-ups.
Individual components are not spared f or these touch screen displays.
901252-001
(2) Keyboard/top cover (includes k eyboard cable):
NOTE: Keyboard/top c over is spared with the T ouchPad under spare part kits with spare part numbers 900818-xxx. The
To uchPad cable spare part number is 900814-001.
For use with HP Chromebook and HP Chromebook 11 G5 models
For use in Belgium 900818-A41
For use in Canada 900818-DB1
For use in Denmark, Finland, and Norway 900818-DH1
For use in France 900818-051
For use in Germany 900818-041
For use in Italy 900818-061
For use in the Netherlands 900818-B31
For use in Russia 900818-251
For use in Romania 900818-271
For use in Spain 900818-071
For use in Switzerland 900818-BG1
For use in the United Kingdom 900818-031
For use in the United States 900818-001
For use with HP Chromebook 11 G5 models only
For use in the Czech Republic and Slov enia 900818-FL1
For use in Israel 900818-BB1
For use in Japan 900818-291
For use in Saudi Arabia 900818-171
For use in T aiwan 900818-AB1
For use in Thailand 900818-281
(3) System board (includes replacement thermal mat erial):
Intel Celeron N3060 2.16 GHz, 2.0 GB of sys tem memory, and 16 GB of eMMC system
storage
900041-001
Intel Celeron N2840 2.16 GHz, 4.0 GB of sys tem memory, and 16 GB of eMMC system
storage
900042-001
Intel Celeron N2840 2.16 GHz, 4.0 GB of sys tem memory, and 32 GB of eMMC system
storage (for use with HP Chromebook 11 G5 models onl y)
901250-001
(4) WLAN module:
12 Chapter 3 Illus trated parts catalog