HP 14s Maintenance and Service Guide

HP 14s Laptop PC

Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.

AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft group
of companies.

In accordance with Microsoft’s support policy,
HP does not support the Windows 8 or
Windows 7 operating system on products
congured with Intel and AMD 7th generation
and forward processors or provide any
Windows 8 or Windows 7 drivers on

http://www.support.hp.com.

The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.

Product notice

This guide describes features that are common
to most models. Some features may not be
available on your computer.

Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage of
Windows functionality. See

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a refund subject to the
refund policy of your place of purchase.

For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).

Second Edition: August 2017

First Edition: April 2017

Document Part Number: 925628-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the

device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 7

Right side ............................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Display .................................................................................................................................................................... 9

Keyboard area ...................................................................................................................................................... 10

TouchPad ........................................................................................................................................... 10

Lights ................................................................................................................................................. 11

Button and speakers ......................................................................................................................... 12

Special keys ....................................................................................................................................... 13

Bottom ................................................................................................................................................................. 14

Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 17

Computer major components .............................................................................................................................. 17

Display assembly subcomponents ...................................................................................................................... 21

Mass storage devices ........................................................................................................................................... 22

Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 25

Tools required ...................................................................................................................................................... 25

Service considerations ......................................................................................................................................... 25

Plastic parts ....................................................................................................................................... 25

Cables and connectors ...................................................................................................................... 25

Drive handling ................................................................................................................................... 26

Grounding guidelines ........................................................................................................................................... 26

Electrostatic discharge damage ........................................................................................................ 26

Packaging and transporting guidelines .......................................................................... 27

Workstation guidelines ................................................................................ 27

5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29

Component replacement procedures .................................................................................................................. 29

Display subcomponents (bezel, panel, camera) ............................................................................... 29

Bottom cover ..................................................................................................................................... 32

Battery ............................................................................................................................................... 34

v

WLAN module .................................................................................................................................... 35

Memory module ................................................................................................................................ 37

Hard drive .......................................................................................................................................... 38

Solid-state drive (SSD) ...................................................................................................................... 40

RTC battery ........................................................................................................................................ 41

Fan ..................................................................................................................................................... 42

Heat sink ............................................................................................................................................ 44

TouchPad board ................................................................................................................................. 48

USB board .......................................................................................................................................... 50

System board .................................................................................................................................... 51

Speakers ............................................................................................................................................ 55

Display assembly ............................................................................................................................... 56

Power button board .......................................................................................................................... 63

Power connector cable ...................................................................................................................... 64

Top cover/keyboard ........................................................................................................................... 65

6 Using Setup Utility (BIOS) ............................................................................................................................. 67

Starting Setup Utility (BIOS) ................................................................................................................................ 67

Updating Setup Utility (BIOS) .............................................................................................................................. 67

Determining the BIOS version ........................................................................................................... 67

Downloading a BIOS update .............................................................................................................. 68

7 Backing up, restoring, and recovering ........................................................................................................... 69

Creating recovery media and backups ................................................................................................................ 69

Creating HP Recovery media (select products only) ......................................................................... 69

Using Windows tools ........................................................................................................................................... 70

Restore and recovery ........................................................................................................................................... 71

Recovering using HP Recovery Manager ........................................................................................... 71

What you need to know before you get started ............................................................. 71

Using the HP Recovery partition (select products only) ................................................. 72

Using HP Recovery media to recover .............................................................................. 72

Changing the computer boot order ................................................................................ 73

Removing the HP Recovery partition (select products only) ......................................... 73

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 75

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 75

9 Specications .............................................................................................................................................. 77

Computer specications ...................................................................................................................................... 77

35.6-cm (14.0-in) display specications ............................................................................................................. 78

vi

Hard drive specications ..................................................................................................................................... 79

M.2 solid-state drive specications .................................................................................................................... 80

10 Power cord set requirements ...................................................................................................................... 81

Requirements for all countries ............................................................................................................................ 81

Requirements for specic countries and regions ................................................................................................ 82

11 Recycling .................................................................................................................................................. 85

Index ............................................................................................................................................................. 87

vii

viii

1 Product description

Category Description Disc,

8th Gen

Core

Product
name

Processor 8th generation Intel® Core™ processor √

HP 14s Laptop PC √ √ √ √ √ √

* Model numbers: 14s-bp000 – 14s-bp099 √ √ √ √ √

* Model numbers: 14s-bp100 – 14s-bp199 √

* Model numbers: 14s-bc000 – 14s-bc099 √ √ √ √ √

* Model numbers: 14s-bc100 – 14s-bc199 √

* Model numbers: 14s-be000 – 14s-be099 √ √ √ √ √

* Model numbers: 14s-be100 – 14s-be199 √

Intel Core i5-8250U (1.6-GHz, turbo up to 3.4 GHz,
2400-MHz/6-MB L3 cache, quad, 15W)

7th generation Intel Core processors √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz,
2133-MHz/4-MB L3 cache, dual, 15W)

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz,
2133-MHz/3-MB L3 cache, dual, 15W)

√

UMA,

Pent/Cel

√ √

√ √

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

Intel Core i3-7100U (2.4-GHz, 2133-MHz/3-MB L3
cache, dual, 15W)

7th generation Intel Pentium® processor √

Intel Pentium 4415U (2.3-GHz, 2133-MHz/2-MB L3
cache, dual, 15W)

6th generation Intel Core processors √

Intel Core i3-6006U (2.0-GHz, 2133-MHz/3-MB L3
cache, dual, 15W)

Intel Pentium and Celeron® processors √ √

Intel Pentium N3710 (1.6-GHz, turbo up to 2.56 GHz,
1600-MHz/2-MB L3 cache, quad, 6W)

Intel Celeron N3060 (1.6-GHz, turbo up to 2.48 GHz,
1600-MHz/2-MB L3 cache, dual, 6W)

Graphics Internal graphics √ √ √ √

Intel UHD Graphics 620 √

Intel HD Graphics 520 √

Intel HD Graphics 620 √

√

√

√

√ √

√ √

1

Category Description Disc,

8th Gen

Core

Intel HD Graphics 610 √

Intel HD Graphics 405 √ √

Intel HD Graphics 400 √ √

Hybrid graphics √ √

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

AMD Radeon™ 530 R17M-M1-70 with 2048 GB of
dedicated video memory

Support HD Decode, DX12, and HDMI √ √ √ √ √

Panel 35.6-cm (14.0-in), high-denition (HD), white light-

emitting diode (WLED), SVA, BrightView (1366×768)
display, slim-at 3.0 mm, eDP; typical brightness: 220
nits

35.6-cm (14.0-in), high-denition (HD), white light-
emitting diode (WLED), SVA, anti glare (1366×768)
display, slim-at 3.0 mm, eDP; typical brightness: 220
nits

35.6-cm (14.0-in), full high-denition (FHD), white
light-emitting diode (WLED), UWVA, BrightView
(1920×1080) display, slim-at 3.0 mm, eDP; typical
brightness: 250 nits, bridge to 220 nits

35.6-cm (14.0-in), full high-denition (FHD), white
light-emitting diode (WLED), UWVA, anti glare
(1920×1080) display, slim-at 3.0 mm, eDP; typical
brightness: 250 nits, bridge to 220 nits

Memory Two customer-accessible/upgradable OR non-

accessible/non-upgradeable memory module slots

DDR4-2400 dual channel support √

DDR4-2133 dual channel support (DDR4-2400 bridge
to DDR4-2133)

√ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √

√ √ √

Supports up to 16 GB of system RAM in the following

congurations:

●

16384-MB total system memory (8192×2) √ √ √ √

●

8192-MB total system memory (8192×1) √ √ √ √

●

6144-MB total system memory (4096×1)
+ (2048×1)

●

4096-MB total system memory (4096×1) √ √ √ √

One non-customer-accessible/upgradable memory
module slot

DDR3L-1600 single channel support √ √

Supports system RAM in the following congurations: √

●

8192-MB total system memory (8192×1) √

●

4096-MB total system memory (4096×1) √ √

2 Chapter 1 Product description

√ √ √ √

√ √ √ √

√ √

Category Description Disc,

8th Gen

Core

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 7.2-mm

(.28-in) thickness

Support for M.2 SATA SSD √ √ √ √ √

Accelerometer/hard drive protection support √ √ √ √

Single hard drive congurations: √ √ √ √ √

1-TB, 5400 rpm, 7.2 mm √ √ √ √ √

500-GB, 5400 rpm, 7.0-mm √ √ √ √ √

M.2 SATA-3 congurations (Value): √ √ √ √

256 GB √ √ √ √

128 GB √ √ √ √

M.2 SATA-3 congurations (TLC): √ √ √ √ √

512 GB √ √ √ √ √

256 GB √

128 GB √

Dual storage congurations: √ √ √ √

256 GB SSD + 1 TB HDD √ √ √ √

128 GB SSD + 1 TB HDD √ √ √ √

√ √ √ √ √

eMMC conguration: √ √

128 GB (TLC) √ √ √ √ √

64 GB √

Camera/mic HP TrueVision HD camera - indicator LED, USB 2.0, HD

BSI sensor, f2.0, WDR, 720p by 30 frames per second

Single digital microphone √ √ √ √ √ √

HP camera - VGA camera, indicator LED, USB 2.0, f2.4,
480p by 30 frames per second

Single digital microphone √ √ √ √ √ √

Audio Audio application name: HP Audio Control √ √ √ √ √

Supports HP Audio Boost √ √ √ √ √ √

Dual speakers √ √ √ √ √ √

Sensors Accelerometer √ √ √ √

Ethernet Integrated 10/100/1000 network interface card (NIC) √ √ √ √ √ √

Wireless
Network

Compatible with Miracast-certied devices √ √ √ √ √ √

Integrated wireless with single antenna (M.2/PCIe): √ √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

3

Category Description Disc,

8th Gen

Core

●

Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2
Combo Adapter

●

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi +
BT4.0 Combo Adapter

Integrated wireless with dual antennas (M.2/PCIe): √ √ √ √ √ √

Support for the following WLAN formats: √ √ √ √ √ √

●

Intel Dual band wireless-AC 3168 802.11AC 1x1
WiFi + BT 4.2 Combo Adaptor (non-vPro)

●

Intel Dual Band Wireless-AC 7265 802.11AC 2x2
WiFi + BT 4.2 Combo Adapter (non-vPro)

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

√ √ √ √ √ √

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

External
media card

Internal
Card
Expansion

Ports Hot plug/unplug and auto detect for correct output to

Keyboard/
pointing
devices

HP Multi-Format Digital Media Reader √ √ √ √ √ √

Support SD/SDHC/SDXC √ √ √ √ √ √

Push-push insertion/removal √ √ √ √ √ √

One M.2 slot for solid-state drive √ √ √ √ √ √

One M.2 slot for WLAN √ √ √ √ √ √

wide-aspect vs. standard aspect video (auto adjust
panel resolution to t embedded panel and external
monitor connected)

HDMI v1.4 supporting up to 1920×1080 @60Hz √ √ √ √ √ √

RJ-45 (Ethernet) √ √ √ √ √ √

USB 3.0 (2) √ √ √ √ √ √

USB 3.1 Gen1 Type-C port (supports data transfer) √ √ √ √ √ √

AC Smart Pin adapter plug √ √ √ √ √ √

Headphone/line out and microphone/line in combo jack √ √ √ √ √ √

Keyboard √ √ √ √ √ √

Full-sized, textured, island style keyboard √ √ √ √ √ √

TouchPad √ √ √ √ √ √

√ √ √ √ √ √

Image sensor √ √ √ √ √ √

Multi-touch gestures enabled √ √ √ √ √ √

Taps enabled by default √ √ √ √ √ √

Supports Modern Trackpad Gestures √ √ √ √ √ √

Power AC adapters √ √ √ √ √ √

90-W √

65-W EM √ √ √ √ √

45-W √ √ √ √

4 Chapter 1 Product description

Category Description Disc,

8th Gen

Core

65-W √

Power cord √ √ √ √ √ √

1 meter premium power cord √ √ √ √ √ √

Battery √ √ √ √ √ √

3-cell, 41-Whr, 3610 mAh Li-ion battery √ √ √ √ √ √

Supports battery fast charge √ √ √ √ √ √

Battery life enhancement √ √ √ √ √ √

Security TPM 2.0 √ √ √ √ √ √

Kensington Security Lock √ √ √ √ √ √

UMA,

Pent/Cel

UMA,

Pent/

Cel,

eMMC

UMA,

7th
Gen

Core

UMA,

6th Gen

Core

Disc,

7th Gen

Core

Operating
system

Preinstalled √ √ √ √ √

Windows 10 √ √ √ √ √

Windows 10 Professional √ √ √ √ √

For Developed Market (ML): √ √ √ √ √

Windows 10 Home ML √ √ √ √ √

Windows 10 Home Plus ML √ √ √ √ √

For Emerging Market (EM/SL): √ √ √ √ √

Windows 10 Home EM/SL √ √ √ √ √

Windows 10 Home Plus EM/SL √ √ √ √ √

Windows 10 Home Value NB EM/SL √

Window 10 Home Value NB ML Compact √

Windows 10 Home Value NB Select Geo EM/SL √

Windows 10 Home Value NB Select Geo EM/SL Compact √

For China Market: √ √ √ √ √

CPPP Windows 10 Home Plus China Language Edition √ √ √ √ √

CPPP Windows 10 Home China Language Edition √ √ √ √ √

For APJ SEAP Market (EM/SL): √ √ √ √ √

SEAP Windows 10 Home EM/SL √ √ √ √ √

SEAP Windows 10 Home Plus √ √ √ √ √

SEAP Windows 10 Home Value Notebook √

FreeDOS 2.0 √ √ √ √ √

Service End-user replaceable parts √ √ √ √ √

AC adapter √ √ √ √ √

5

6 Chapter 1 Product description

2 Getting to know your computer

Right side

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Drive light (select products

only)

(3) USB Type-C 3.x charging port

(select products only)

(4) HDMI port Connects an optional video or audio device, such as a high-denition television,

(5) RJ-45 (network) jack/status

lights

(6) AC adapter and battery light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts o power to the display and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

When the computer is on, connects and charges a USB device that has a Type-C
connector, such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.

– or –

Connects to various USB, video, HDMI, and LAN devices.

NOTE: Cables and/or adapters (purchased separately) may be required.

any compatible digital or audio component, or a high-speed High-Denition
Multimedia Interface (HDMI) device.

Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

O: The battery is not charging.

(7) Power connector Connects an AC adapter.

Right side 7

Left side

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

(2) USB 3.x SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

tracker, or smartwatch, and provides high-speed data transfer.

(3) Audio–out (headphone)/Audio-in (microphone)

combo jack

(4) Memory card reader (select products only) Reads optional memory cards that enable you to store, manage,

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Select the Start button, select HP Help and Support, and

then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

8 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas* (1 or 2) Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (1 or 2) Record sound.

(3) Camera lights On: One or more cameras are in use.

(4) Camera(s) Allow you to video chat, record video, and record still images. Some

cameras also allow a facial recognition logon to Windows instead of a
password logon.

NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 9

Keyboard area

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

Lights

NOTE: Refer to the illustration that most closely matches your computer.

Component Description

(1) Power light

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital

(3) Mute light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power­saving state. The computer shuts o power to the display
and other unneeded components.

●

O: The computer is o or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

letters.

●

On: Computer sound is o.

●

O: Computer sound is on.

Keyboard area 11

Button and speakers

Component Description

(1) Power button

(2) Speakers Produce sound.

●

When the computer is o, press the button to turn on the
computer.

●

When the computer is on, press the button briey to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briey to exit Sleep.

●

When the computer is in Hibernation, press the button
briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.

To learn more about your power settings and power options:

▲

Right-click the Power icon , and then select Power

Options.

12 Chapter 2 Getting to know your computer

Special keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Executes specic functions when pressed in combination with

another key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Keyboard area 13

Bottom

Component Description

Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components

and prevent overheating. It is normal for the internal fan to cycle on and o
during routine operation.

14 Chapter 2 Getting to know your computer

Labels

The labels axed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.

Component

(1) HP product name

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15

16 Chapter 2 Getting to know your computer

3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Computer major components 17

Item Component Spare part

number

(1) Display assembly

NOTE: Display assemblies are spared at the subcomponent level only. Entire display hinge-ups are not

spared.

Display assembly spare part information, see Display assembly subcomponents on page 21.

(2) Top cover/keyboard

NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 65.

For use in black models 929650-xxx

For use in white models 929651-xxx

For use in blue models L00443-xx1

(3) TouchPad board

NOTE: The TouchPad cable is available using spare part number 927916-001.

For use in black models 929643-001

For use in white models 929644-001

For use in blue models L00442-001

(4) TouchPad bracket (not illustrated) 926851-001

(5) Speakers (includes left and right speakers and cable) 929647-001

(6) Power connector cable 808155-021

(7) Power button board

NOTE: The power button board cable is available using spare part number 927915-001.

(8) System board (includes replacement thermal materials)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows 10 operating system

For use in models with discrete graphics memory:

●

Intel Core i7-7500U processor and 2 GB of discrete graphics memory 929562-xx1

●

Intel Core i5-7200U processor and 2 GB of discrete graphics memory 929563-xx1

For use in models with UMA graphics memory:

●

Intel Core i7-7500U processor 927264-xx1

●

Intel Core i5-8250U processor 934785-xx1

●

Intel Core i5-7200U processor 927265-xx1

●

Intel Core i3-7100U processor 927266-xx1

●

Intel Core i3-6006U processor 935889-xx1

●

Intel Pentium 4415U processor 927267-xx1

●

Intel Pentium N3710 processor 929564-xx1

929642-001

●

Intel Pentium N3710 processor (models with 64 GB eMMC memory) 934789-xx1

18 Chapter 3 Illustrated parts catalog

Item Component Spare part

number

●

Intel Celeron N3060 processor 929565-xx1

●

Intel Celeron N3060 processor (models with 64 GB eMMC memory) L00745-xx1

(9) Fan 927918-001

Heat sink assembly (includes replacement thermal materials)

(10) For use in models with discrete graphics 927920-001

(11) For use in models with 15 W Intel Core processors and UMA graphics 927919-001

(12) For use in models with 6W Intel Pentium and Celeron processors and UMA graphics 933497-001

(13) System board light-blocking cover 937271-001

(14) RTC battery not spared

(15) Solid-state drive, M.2

512 GB, TLC 763008-013

256 GB, TLC 760615-041

128 GB, TLC 759848-022

256 GB, value 865902-013

128 GB, value 827560-042

(16) Memory module

(DDR4-2400) For use in models with Intel Core processors

●

8-GB 862398-855

●

4 GB 862397-855

●

2 GB 864271-855

(DDR3L-1600) For use in models with Intel Pentium or Celeron processors

●

8-GB 693374-005

●

4 GB 691740-005

(17) USB board

NOTE: The USB board cable is available using spare part number 927914-001.

(18) WLAN module

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855

Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855

Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855

(19) Battery (4 cell, 70 Wh, 4.55 Ah) 920070-855

(20) Hard drive, 7 mm (does not include bracket or cable)

NOTE: The hard drive cable is available using spare part number 927917-001.

927925-001

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

Computer major components 19

Item Component Spare part

number

(21) Hard drive brackets 933608-001

(22) Bottom cover

Models without eMMC modules:

●

For use in black models 929709-001

●

For use in white models 931244-001

●

For use in blue models L00440-001

Models with eMMC modules:

●

For use in black models 940558-001

●

For use in white models 940559-001

●

For use in blue models L00746-001

(23) Rubber Kit

For use in black models 929645-001

For use in white models 931245-001

For use in blue models L00441-001

(*) eMMC module, 128 GB (not illustrated) 937207-001

(*) eMMC holder brackets (not illustrated) 937208-001

(*) eMMC cable (not illustrated) 937209-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Item Component Spare part number

(1) Display bezel

For use in black models 929635-001

For use in white models 929636-001

For use in blue models L00444-001

(2) Display cable (includes display panel cable and camera/microphone cable) 929637-001

(3) Camera/microphone module

HD camera 919471-002

VGA camera 919472-002

(4) Antenna, dual (includes wireless antenna cable and transceiver) 929632-001

(5) Raw display panel (35.6-cm [14.0-in])

UWVA, Brightview 847660-008

UWVA, anti glare 821816-005

SVA, Brightview 847664-008

SVA, anti glare 916357-004

(6) Hinge Kit (left and right) 929640-001

(7) Display enclosure:(does not include wireless antennas)

For use in black models 929633-001

For use in white models 929634-001

For use in blue models L00445-001

Display assembly subcomponents 21

Mass storage devices

Item Component Spare part number

(1) Hard drive (7 mm, SATA; does not include brackets or cable):

1-TB, 5400-rpm 762990-005

500-GB, 5400-rpm 778186-005

(2) Hard drive brackets 933608-001

(*) Hard drive connector/cable (not illustrated) 927917-001

(3) Solid-state drive, M.2

512 GB, TLC 763008-013

256 GB, TLC 760615-041

128 GB, TLC 759848-022

256 GB, value 865902-013

128 GB, value 827560-042

(*) eMMC module, 128 GB 937207-001

(*) eMMC holder brackets 937208-001

(*) eMMC cable 937209-001

(*) External optical drive (not illustrated) 747080-001

22 Chapter 3 Illustrated parts catalog