Hp 14 User Manual

Maintenance and Service Guide

HP 14 Laptop PC

IMPORTANT! This document is intended for HP authorized service providers only.

© Copyright 2019 HP Development Company,

L.P.

AMD, Athlon, Ryzen, and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel is a trademark of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is a U.S. registered trademark of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

First Edition: February 2019

Document Part Number: L47657-001

Product notice

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.

For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits de ned by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description .......................................................................................................................................	1
2 Getting to know your computer ......................................................................................................................	7
Right side ...............................................................................................................................................................	7
Left side .................................................................................................................................................................	8
Display ....................................................................................................................................................................	9
Keyboard area ......................................................................................................................................................	10
TouchPad ...........................................................................................................................................	10
Lights .................................................................................................................................................	11
Button, vent, and speakers ...............................................................................................................	12
Special keys .......................................................................................................................................	13
Action keys ........................................................................................................................................	14
Bottom .................................................................................................................................................................	15
Labels ...................................................................................................................................................................	15
3 Illustrated parts catalog ..............................................................................................................................	17
Computer major components ..............................................................................................................................	17
Display assembly subcomponents ......................................................................................................................	21
Miscellaneous parts .............................................................................................................................................	22
4 Removal and replacement procedures preliminary requirements ....................................................................	25
Tools required ......................................................................................................................................................	25
Service considerations .........................................................................................................................................	25
Plastic parts .......................................................................................................................................	25
Cables and connectors ......................................................................................................................	25
Drive handling ...................................................................................................................................	26
Workstation guidelines .....................................................................................................................	26
Electrostatic discharge information ....................................................................................................................	26
Generating static electricity ..............................................................................................................	27
Preventing electrostatic damage to equipment ...............................................................................	27
Personal grounding methods and equipment ..................................................................................	28
Grounding the work area ...................................................................................................................	28
Recommended materials and equipment ........................................................................................	28
Packaging and transporting guidelines ..............................................................................................................	29

v

5 Removal and replacement procedures for authorized service provider parts ....................................................	31
Preparation for disassembly ...............................................................................................................................	31
Component replacement procedures ..................................................................................................................	31
Computer feet ...................................................................................................................................	31
Bottom cover .....................................................................................................................................	33
Battery ...............................................................................................................................................	35
Hard drive ..........................................................................................................................................	36
eMMC board .......................................................................................................................................	38
WLAN module ....................................................................................................................................	40
Memory module ................................................................................................................................	42
Solid-state drive ................................................................................................................................	43
Speakers ............................................................................................................................................	44
Power connector ...............................................................................................................................	45
TouchPad click board .........................................................................................................................	46
TouchPad ...........................................................................................................................................	47
USB board ..........................................................................................................................................	48
Fan .....................................................................................................................................................	49
System board ....................................................................................................................................	50
Heat sink assembly ...........................................................................................................................	53
Display assembly ...............................................................................................................................	56
Top cover/keyboard ...........................................................................................................................	63
6 Using Setup Utility (BIOS) .............................................................................................................................	65
Starting Setup Utility (BIOS) ................................................................................................................................	65
Updating Setup Utility (BIOS) ..............................................................................................................................	65
Determining the BIOS version ...........................................................................................................	65
Downloading a BIOS update ..............................................................................................................	66
7 Using HP PC Hardware Diagnostics ................................................................................................................	67
Using HP PC Hardware Diagnostics Windows (select products only) .................................................................	67
Downloading HP PC Hardware Diagnostics Windows .......................................................................	67
Downloading the latest HP PC Hardware Diagnostics Windows version .......................	68
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) .....................................................................................................	68
Installing HP PC Hardware Diagnostics Windows .............................................................................	68
Using HP PC Hardware Diagnostics UEFI .............................................................................................................	68
Starting HP PC Hardware Diagnostics UEFI .......................................................................................	69
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............................................	69
Downloading the latest HP PC Hardware Diagnostics UEFI version ..............................	69
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) .....................................................................................................	69

vi

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) .............................................	70
Downloading Remote HP PC Hardware Diagnostics UEFI .................................................................	70
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version .................	70
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................	70
Customizing Remote HP PC Hardware Diagnostics UEFI settings ....................................................	70
8 Backing up, restoring, and recovering ...........................................................................................................	73
Backing up information and creating recovery media ........................................................................................	73
Using Windows tools .........................................................................................................................	73
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) .....	73
Restoring and recovery ........................................................................................................................................	74
Restoring, resetting, and refreshing using Windows tools ..............................................................	74
Recovering using HP Recovery media ...............................................................................................	74
Changing the computer boot order ...................................................................................................	74
9 p i tions ..............................................................................................................................................	75
Computer speci cations ......................................................................................................................................	75
35.6 cm (14.0 in) display speci cations ..............................................................................................................	76
Hard drive speci cations .....................................................................................................................................	77
Solid-state drive speci cations ...........................................................................................................................	78
10 Power cord set requirements ......................................................................................................................	79
Requirements for all countries ............................................................................................................................	79
Requirements for speci c countries and regions ................................................................................................	80
11 Recycling ..................................................................................................................................................	83
Index .............................................................................................................................................................	85

vii

viii

1Product description

Table 1-1 Product components and their descriptions

Category	Description
Product Name	HP 14 Laptop PC
	Model numbers:
	World Wide 14-dk0xxx
	APJ LFR: 14s-dk0xxx
	APJ IT Mall: 14s-dm0xxx
	APJ OLS: 14s-dp0xxx
	CTO model number: 14z-dk000
Processor	AMD Dual-Core Athlon™ Series Processor
	Athlon 300U (2.4 GHz, turbo up to 3.3 GHz), 2400 MHz/3 MB L3 cache, dual core, 15 W
	AMD Dual-Core A9-Series Processor
	A9-9425 (3.1 GHz, turbo up to 3.7 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
	AMD Dual-Core A6-Series Processor
	A6-9225 (2.6 GHz, turbo up to 3.0 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
	AMD Dual-Core A4-Series Processor
	A4-9125 (2.3 GHz, turbo up to 2.6 GHz), 2133 MHz/1 MB L2 cache, dual core, 15 W
	AMD Quad-Core R7-Series Accelerated Processor
	Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz), 6 MB L3 cache, DDR4-2400 MHz, quad core, 15 W
	AMD Quad-Core R5-Series Accelerated Processor
	Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz), 2 MB L2 cache, DDR4-2400 MHz, quad core, 15 W
	AMD Dual-Core R3-Series Accelerated Processor
	Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz), 2 MB L2 cache, DDR4-2400 MHz, dual core, 15 W
Graphics	Supports HD decode, DX12, HDMI, and PX7 (UMA graphics)
	Internal graphics
	AMD Radeon™ RX Vega 10 Mobile Graphics (Ryzen 7 processor)
	AMD Radeon Vega 8 Mobile Graphics (Ryzen 5 processor)
	AMD Radeon Vega 3 Mobile Graphics (Ryzen 3, Athlon 300U processors)
	AMD Radeon R5 Graphics (A9 processor)
	AMD Radeon R4 Graphics (A6 processor)
	AMD Radeon R3 Graphics (E2 processor)

1

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Switchable discrete graphics (Ryzen processors)
	AMD Radeon 530 with up to 2 GB of dedicated video memory
	Supports MR Ready (Ryzen processors, UMA graphics)
Panel	35.6-cm (14.0-in), WLED, eDP, slim- t (3.0 mm), 16:9 ultra wide aspect ratio, narrow bezel, non-touch
	High de nition (HD) (1366 × 768), BrightView, SVA
	HD (1366 × 768), anti glare, SVA
	HD (1366 × 768), BrightView, SVA, TOP (Touch-On Panel)
	Full high-de nition (FHD) (1920 × 1080), anti glare, UWVA
	FHD (1920 × 1080), BrightView, UWVA
Memory	Two memory module slots
	Memory is non-customer accessible/non-upgradeable
	DDR4-2400 dual channel support (Ryzen, Athlon processors)
	DDR4-1866 dual channel support (A9/A6/A4 processors)
	Supports up to 16 GB of system RAM in the following con	gurations
	● 16384 MB (8192 MB × 2)
	● 12288 MB (8192 MB × 1 + 4096 MB × 1)
	● 8192 MB (8192 MB × 1 or 4096 × 2)
	● 4096 MB (4096 MB × 1)
	One memory module slot (A9/A6/A4 processors)
	Memory is non-customer accessible/non-upgradeable
	DDR4-1866 single channel support
	Supports up to 8 GB of system RAM in the following con	gurations
	● 8192 MB (8192 MB × 1)
	● 4096 MB (4096 MB × 1)
Primary storage	Single hard drive on gur tions, 6.35 cm (2.5 in), 7.0/7.2 mm, SATA hard drives
	1 TB, 5400 rpm, 7.2 mm
	500 GB, 5400 rpm, 7.0 mm
	M.2, SATA-3, TLC, solid-state drives
	512 GB
	256 GB

128 GB

PCIe, NVMe, M.2 solid-state drives

512 GB

2Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

	Category	Description
		256 GB
		Dual storage on	gur tions
		256 GB, PCIe, solid-state drive + 1 TB, 5400 rpm hard drive
		128 GB, SATA-3, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
		eMMC on gur tions (A9/A6/A4 processors)
		64 GB
	Camera	HP TrueVision HD Camera - indicator LED, USB2.0, HD BSI sensor, f2.0
		720p by 30 frames per second
		Single digital microphone
	Audio	Audio Application Name: HP Audio Control
		Dual speakers
	Ethernet	Ethernet Integrated 10/100/1000 NIC
	Wireless networking	Compatible with	iracast-certi ed devices
		Integrated Wireless options with dual antennas (M.2/PCIe)
		Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 4.2 Combo Adapter (MU-MIMO supported)
		Integrated Wireless options with single antenna (M.2/PCIe)
		Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
		Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter
	Media card reader	Supports SD/SDHC/SDXC
		Push-pull insertion/removal
	Internal card	One M.2 slot for solid-state drive
	expansion
		One M.2 slot for WLAN
	Ports	Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (auto adjust
		panel resolution to t embedded panel and external monitor connected)
		HDMI v1.4 supporting: up to 1920 × 1080 @ 60Hz
		USB Type-C 3.1 Gen1 port (left side)
		(2) USB Type-A 3.1 Gen 1 ports (right side)
		RJ-45/Ethernet
		Audio-out (headphone)/audio-in (microphone) combo jack
		AC Smart Pin adapter plug
	Keyboard/pointing	Keyboard

devices

Full-size, textured, island-style keyboard (snow white, ash silver)

Full-size, two coat paint, backlit, island-style keyboard (ash silver)

Full-size, two coat paint, island-style keyboard (natural silver)

3

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Full-size, four coat paint, backlit, island-style keyboard (snow white)
	Full-size, three coat paint, backlit, island-style keyboard (natural silver)
	TouchPad with image sensor
	Multitouch gestures enabled
	Support Modern Trackpad Gestures
	Taps enabled by default
Power requirements	Battery
	3-cell, 41 Whr, Li-ion
	Battery life enhancement
	Supports battery fast charge, 45 mins/50% charge
	AC adapter, standard barrel
	65 W Smart, nPFC, right angle, 4.5 mm (models with discrete graphics)
	65 W Smart, nPFC, 4.5 mm, EM
	45 W Smart, nPFC, right angle, 4.5 mm (models with UMA graphics)
	Power cord (C5)
	1 m, conventional
Security	Kensington Mini Security Slot
	Supports Trusted Platform Module (TPM) 2.0
Operating system	FreeDOS 2.0
	Windows® 10 Home 64
	Windows 10 Home 64 Web/Kiosk
	Windows 10 Home 64 Chinese Market CPPP
	Windows 10 Home 64 Entry Single Language
	Windows 10 Home 64 Entry Single Language Compact
	Windows 10 Home 64 High-end Chinese Market CPPP
	Windows 10 Home 64 Plus
	Windows 10 Home 64 Plus Single Language
	Windows 10 Home 64 Plus Single Language Africa Market PPP
	Windows 10 Home 64 Plus Single Language APAC EM PPP
	Windows 10 Home 64 Plus Single Language India Market PPP
	Windows 10 Home 64 Plus Single Language Indonesia Market PPP
	Windows 10 Home 64 Single Language
	Windows 10 Home 64 Single Language Africa Market PPP

4Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category	Description
	Windows 10 Home 64 Single Language APAC EM PPP
	Windows 10 Home 64 Single Language Entry Africa Market PPP
	Windows 10 Home 64 Single Language India Market PPP
	Windows 10 Home 64 Single Language Indonesia Market PPP
	Windows 10 Home 64 Single Language Value Africa Market PPP
	Windows 10 Home 64 Single Language Value Africa Market PPP Compact
	Windows 10 Home 64 Single Language Value APAC EM PPP
	Windows 10 Home 64 Single Language Value India Market PPP
	Windows 10 Home 64 Single Language Value Indonesia Market PPP
	Windows 10 Home 64 Value Notebook Compact
	Windows 10 Home 64 Value Notebook Single Language
	Windows 10 Home 64 Value Notebook Single Language Compact
	Windows 10 Home 64 Value Notebook Single Language SEAP
	Windows 10 Home 64 Value Notebook Single Language select GEO
	Windows 10 Home 64 Value Notebook Single Language select GEO Compact
	Windows 10 Home S 64
	Windows 10 Home S 64 Web/Kiosk
	Windows 10 Home S 64 Single Language
	Windows 10 Home S 64 Value Compact
	Windows 10 Home S 64 Value Compact 1C19 Web/Kiosk
	Windows 10 Pro 64
Serviceability	End user replaceable parts
	AC adapter

5

6Chapter 1 Product description

2Getting to know your computer

Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions

Component		Description
(1)	Audio-out (headphone)/	Connects optional powered stereo speakers, headphones, earbuds, a headset, or a
	Audio-in (microphone)	television audio cable. Also connects an optional headset microphone. This jack does not
	combo jack	support optional standalone microphones.
		WARNING! To reduce the risk of personal injury, adjust the volume before putting on
		headphones, earbuds, or a headset. For additional safety information, refer to the
		Regulatory, Safety, and Environmental Notices.
		To access this guide:
		▲ Select the Start button, select HP Help and Support, and then select HP
			Documentation.
		NOTE: When a device is connected to the jack, the computer speakers are disabled.
(2)	USB SuperSpeed ports	Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and
	(2)	provide high-speed data transfer.
		NOTE: Cables and/or adapters (purchased separately) may be required.
(3)	HDMI port	Connects an optional video or audio device, such as a high-de		nition television, any
		compatible digital or audio component, or a high-speed igh-		e nition Multimedia
		Interface (HDMI) device.
(4)	RJ-45 (network) jack/	Connects a network cable.
	status lights	●	White: The network is connected.
		●	Amber: Activity is occurring on the network.
(5)	AC adapter and battery	●	White: The AC adapter is connected and the battery is fully charged.
	light	●	Blinking white: The AC adapter is disconnected and the battery has reached a low
			battery level.
		●	Amber: The AC adapter is connected and the battery is charging.

Right side

7

Table 2-1 Right-side components and their descriptions (continued)

Component		Description
		●	The battery is not charging.
(6)	Power connector	Connects an AC adapter.

Left side

Table 2-2 Left-side components and their descriptions

Component		Description
(1)	Security cable slot	Attaches an optional security cable to the computer.
		NOTE: The security cable is designed to act as a deterrent, but it may not prevent
		the computer from being mishandled or stolen.
(2)	USB Type-C port	Connects a USB device, such as a cell phone, camera, activity tracker, or
		smartwatch, and provides data transfer.
		NOTE: Cables and/or adapters (purchased separately) may be required.
(3)	Memory card reader	Reads optional memory cards that enable you to store, manage, share, or access
		information.
		To insert a card:
		1.	Hold the card label-side up, with connectors facing the computer.
		2.	Insert the card into the memory card reader, and then press in on the card
			until it is rmly seated.

To remove a card:

		▲	Press in on the card, and then remove it from the memory card reader.
(4)	Drive light	Blinking white: The hard drive is being accessed.
(5)	Power light	●	On: The computer is on.
		●	Blinking: The computer is in the Sleep state, a power-saving state. The
			computer shuts o power to the display and other unneeded components.
		●	The computer is o or in Hibernation. Hibernation is a power-saving state
			that uses the least amount of power.

8Chapter 2 Getting to know your computer

Display

Table 2-3 Display components and their descriptions

Component		Description
(1)	WLAN antennas*	Send and receive wireless signals to communicate with wireless local area networks
		(WLANs).
(2)	Camera light	On: The camera is in use.
(3)	Camera	Allows you to video chat, record video, and record still images. Some cameras also
		allow a facial recognition logon to Windows, instead of a password logon.
		NOTE: Camera functions vary depending on the camera hardware and software
		installed on your product.
(4)	Internal microphone	Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide:

▲Select the Start button, select HP Help and Support, and then select HP Documentation.

Display 9

Keyboard area

TouchPad

Table 2-4 TouchPad components and their descriptions

Component		Description
(1)	TouchPad zone	Reads your nger gestures to move the pointer or activate items on the screen.
(2)	Left TouchPad button	Functions like the left button on an external mouse.
(3)	Right TouchPad button	Functions like the right button on an external mouse.

10 Chapter 2 Getting to know your computer

Lights

Table 2-5 Lights and their descriptions

Component		Description
(1)	Caps lock light	On: Caps lock is on, which switches the key input to all capital letters.
(2)	Mute light	●	On: Computer sound is o .
		●	Computer sound is on.

Keyboard area 11

Button, vent, and speakers

Table 2-6 Button, vent, and speakers and their descriptions

Component		Description
(1)	Power button	●	When the computer is o , press the button to turn on the computer.
		●	When the computer is on, press the button briefly to initiate Sleep.
		●	When the computer is in the Sleep state, press the button briefly to exit
			Sleep (select products only).
		●	When the computer is in Hibernation, press the button briefly to exit
			Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are

ine ective, press and hold the power button down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power options:

▲Right-click the Power icon , and then select Power Options.

(2)

Vent

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and o during routine operation.

(3)	Speakers (2)	Produce sound.

12 Chapter 2 Getting to know your computer

Special keys

Table 2-7 Special keys and their descriptions

Component		Description
(1)	esc key	Displays system information when pressed in combination with the fn key.
(2)	fn key	Executes speci c functions when pressed in combination with another key.
(3)	Windows key	Opens the Start menu.
		NOTE: Pressing the Windows key again will close the Start menu.
(4)	Action keys	Execute frequently used system functions.
		NOTE: On select products, the f5 action key turns the keyboard backlight
		feature o or on.

Keyboard area 13

Action keys

An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 13.

▲To use an action key, press and hold the key.

Table 2-8 Action keys and their descriptions

Icon	Description
	Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
	darker environments. Press the key again to turn o the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

Turns the keyboard backlight o or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you rst start up the computer), to low, to o . After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn o after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only). To conserve battery power, turn o this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

14 Chapter 2 Getting to know your computer

Table 2-8 Action keys and their descriptions (continued)

Icon	Description
	Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or o .

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

Bottom

Table 2-9 Bottom components and their descriptions

Component	Description
Vent	Enables airflow to cool internal components.
	NOTE: The computer fan starts up automatically to cool internal components
	and prevent overheating. It is normal for the internal fan to cycle on and o
	during routine operation.

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.

Bottom 15

●Service label—Provides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

Table 2-10 Service label components

Component

(1)HP product name

(2)Model number

(3)Product ID

(4)Serial number

(5)Warranty period

Table 2-11 Service label components

Component

(1)HP product name

(2)Product ID

(3)Serial number

(4)Warranty period

●Regulatory label(s)—Provide(s) regulatory information about the computer.

●Wireless certi cation label(s)—Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

16 Chapter 2 Getting to know your computer

3Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Computer major components 17

Table 3-1 Computer major components and their descriptions

Item	Component	Spare part
		number
(1)	Display assembly (14 inch)
	NOTE: Displays are only spared at the subcomponent level. For display assembly spare part information, see Display
	assembly subcomponents on page 21.
(2)	Hinge cover
	NOTE: For hinge cover spare part information, see Display assembly subcomponents on page 21.
	Natural silver	L24474-001
	Pale gold	L24471-001
	Snow flake white	L24472-001
(3)	Top cover/keyboard (includes TouchPad and TouchPad top mylar; does not include TouchPad board
	or TouchPad click board)
	NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 63.
	Ash silver, not backlit	L24818-xx1
	Ash silver, backlit	L24817-xx1
	Snow flake white, backlit	L24819-xx1
	Snow flake white, not backlit	L24820-xx1
	Natural silver, backlit	L48647-xx1
	Natural silver, not backlit	L48648-xx1
(4)	TouchPad board cable	L23184-001
(5)	TouchPad board	L24484-001
(6)	TouchPad click board	L24486-001
	NOTE: The TouchPad click board cable is available using spare part number L24485-001.
(7)	Power connector	L23188-001
(8)	Hard drive (does not include bracket)
	1 TB, 5400 rpm, 7 mm	762990-005
	500 GB, 5400 rpm, 7 mm	778186-005
(9)	Hard drive cable	L23187-001
(10)	Hard drive bracket	L24490-001
(11)	eMMC board, 64 GB	L23398-001
	NOTE: The eMMC board cable is available using spare part number L23397-001.
(12)	eMMC bracket	L23387-001
(13)	Battery
	3-cell, 41 Whr, 3.6 Ahr Li-ion	L11119-855
	3-cell, 45 Whr, 3.9 Ahr Li-ion	L56424-005
(14)	USB board	L24483-001

18 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item	Component	Spare part
		number
	USB board cable (not illustrated)	L23186-001
(15)	Speakers	L24489-001
(16)	System board hook	L23206-001

(17)System board (includes replacement thermal materials) All system boards use the following part numbers: xxxxxx-001: non-Windows operating system xxxxxx-601: Windows operating system

For use in models with discrete graphics:

	● AMD Ryzen 3 3200U processor and 2 GB of dedicated video memory		L51930-xxx
	● AMD A9-9425 processor and 2 GB of dedicated video memory		L57725-xxx
	For use in models with UMA graphics:
	● AMD Athlon 300U processor		L56249-xxx
	● AMD Ryzen 7 3700U processor		L53464-xxx
	● AMD Ryzen 5 3500U processor		L51929-xxx
	● AMD Ryzen 5 3500U processor (models with a TOP (Touch-On Panel) display)		L53482-xxx
	● AMD Ryzen 3 3200U processor		L51928-xxx
	● AMD A9-9425 processor		L46705-xxx
	● AMD A6-9225 processor		L46704-xxx
	● AMD A4-9125 processor		L46703-xxx
(18)	WLAN module
	Dual antennas:
	● Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported)		924813-855
	Single antenna:
	● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + BT 4.2 Combo Adapter (MU-MIMO supported)		L17365-005
	● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + BT 4.2 Combo Adapter		L21480-005
(19)	Solid-state drive
	PCIe:
	●	512 GB	L53824-001
	●	512 GB, TLC	L56925-001
	●	256 GB	L53823-001
	SATA-3, TLC:
	●	256 GB	L53822-001
	●	128 GB	L53821-001

Computer major components 19

Table 3-1 Computer major components and their descriptions (continued)

Item	Component	Spare part
		number
(20)	Memory module
	4 GB	820569-005
	8 GB	820570-005
(21)	Fan	L23189-001
(22)	Heat sink assembly, discrete, (includes replacement thermal materials)
	For use in models with the following processors: A9-9425, A6-9225, A4-9125	L23386-001
	For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U,	L23192-001
	Athlon 300U
(23)	Heat sink assembly, UMA (includes replacement thermal materials)
	For use in models with the following processors: A9-9425, A6-9225, A4-9125	L23385-001
	For use in models with the following processors: Ryzen7-3700U, Ryzen5-3500U, Ryzen3-3200U,	L23191-001
	Athlon 300U
(24)	Rubber Feet (includes front and rear feet)
	Natural silver	L24482-001
	Pale gold	L24479-001
	Snow flake white	L24480-001
(25)	Bottom cover
	Natural silver	L24478-001
	Pale gold	L24475-001
	Snow flake white	L24476-001

20 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Table 3-2 Display major components and their descriptions

Item

Component

Spare part number

(1)Hinge cover

	Natural silver	L24474-001
	Pale gold	L24471-001
	Snow flake white	L24472-001
(2)	Display bezel	L24465-001

(3)Raw display panel (14 inch)

FHD, anti-glare, UWVA	L53825-001
FHD, BrightView, UWVA	L53826-001

Display assembly subcomponents 21