Page 1
FRITZ!Box 3390
d
Configuration and
Configuration an
Operation
Operation
Page 2
Table of Contents
Symbols and Highlighting . . . . . . . . . . . . . . . . . . . . . . . . 6
1 The FRITZ!Box 3390 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2 Ports, Interfaces, Buttons and LEDs . . . . . . . . . . . . . . . . 8
2.1 Ports and Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.2 Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.3 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
3 Before You Connect the FRITZ!Box . . . . . . . . . . . . . . . . . 11
3.1 Contents of the FRITZ!Box Package. . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.2 Requirements for Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.3 Security and Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
4 Connecting the FRITZ!Box. . . . . . . . . . . . . . . . . . . . . . . . 15
4.1 Connecting to Electrical Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
4.2 Connecting to the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
5 Connecting the Computer to the FRITZ!Box . . . . . . . . . . 20
5.1 Connecting Computers to the LAN Port . . . . . . . . . . . . . . . . . . . . . . 20
5.2 Connecting Computers over Wireless LAN . . . . . . . . . . . . . . . . . . . . 22
6 The FRITZ!Box User Interface . . . . . . . . . . . . . . . . . . . . . 29
6.1 Opening the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
6.2 Overview: Everything at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
6.3 Configuring FRITZ!Box with the Wizards . . . . . . . . . . . . . . . . . . . . . . 31
6.4 Standard View and Advanced View . . . . . . . . . . . . . . . . . . . . . . . . . 31
6.5 Saving the FRITZ!Box Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
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7 Configuring an Internet Connection in the FRITZ!Box . . 36
7.1 Internet Connection for DSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
7.2 Internet Connection for Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
7.3 Internet Connection for the Mobile Network . . . . . . . . . . . . . . . . . . 37
7.4 Internet Connection over LAN 1: FRITZ!Box as a Router. . . . . . . . . . 38
7.5 Surfing the Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
8 Password Protection: Security for the FRITZ!Box. . . . . . 41
8.1 A Single FRITZ!Box Access for All Users . . . . . . . . . . . . . . . . . . . . . . 43
8.2 Individual Access for Each FRITZ!Box User. . . . . . . . . . . . . . . . . . . . 44
8.3 Forgot Password—What to Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
8.4 Using the FRITZ!Box without a Password . . . . . . . . . . . . . . . . . . . . . 52
9 MyFRITZ!: Global Access to the FRITZ!Box . . . . . . . . . . . 53
9.1 Configuring MyFRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
9.2 Using MyFRITZ! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
9.3 Security with MyFRITZ!. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
10 Firmware Update: Updating FRITZ!OS . . . . . . . . . . . . . . 59
10.1 Performing an Update with the Wizard. . . . . . . . . . . . . . . . . . . . . . . 59
10.2 Performing an Online Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
10.3 Performing a Manual Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
10.4 Using the Automatic Search for Updates . . . . . . . . . . . . . . . . . . . . . 62
11 FRITZ!Box as an Internet Router . . . . . . . . . . . . . . . . . . . 64
11.1 Parental Control: Controlling Internet Access. . . . . . . . . . . . . . . . . . 64
11.2 Port Forwarding: Making Computers Accessible from the Internet. . 67
11.3 Dynamic DNS: Name instead of IP Address . . . . . . . . . . . . . . . . . . . 69
11.4 Access from the Internet via HTTPS, FTP and FTPS. . . . . . . . . . . . . . 70
11.5 Prioritization: Right of Way for Internet Access . . . . . . . . . . . . . . . . 71
11.6 VPN: Remote Access to the Home Network . . . . . . . . . . . . . . . . . . . 73
11.7 Freely Selectable DNS Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
11.8 DNSSEC: Security for DNS Queries . . . . . . . . . . . . . . . . . . . . . . . . . . 76
11.9 IPv6: The New Internet Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
11.10 Mobile Network: Replace Faulty DSL . . . . . . . . . . . . . . . . . . . . . . . . 79
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12 FRITZ!Box as a Wireless Access Point . . . . . . . . . . . . . . 80
12.1 Connecting Wireless LAN Devices Securely with the FRITZ!Box . . . 80
12.2 Connecting Wireless Devices with the FRITZ!Box Guest Access . . . 82
12.3 Switching the Wireless Radio Network On and Off by Timer. . . . . . 83
12.4 Extending a Wireless LAN Network . . . . . . . . . . . . . . . . . . . . . . . . . . 84
12.5 Wireless LAN—Getting Technical . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
13 The FRITZ!Box Home Network. . . . . . . . . . . . . . . . . . . . . 94
14 Network Devices in the FRITZ!Box Home Network . . . . 96
14.1 Network Settings in the FRITZ!Box . . . . . . . . . . . . . . . . . . . . . . . . . . 96
14.2 Obtaining an IP Address Automatically . . . . . . . . . . . . . . . . . . . . . 104
15 USB Devices in the FRITZ!Box Home Network . . . . . . . 108
15.1 Power Supply for USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
15.2 USB Devices on the FRITZ!Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
15.3 Using USB Devices Safely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
15.4 Configuring Access Rights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
15.5 Accessing USB Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
15.6 Sharing a USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
16 FRITZ!NAS: Storage in the Home Network . . . . . . . . . . 118
16.1 Prerequisites for FRITZ!NAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
16.2 Starting FRITZ!NAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
16.3 FRITZ!NAS Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
17 Saving Energy with FRITZ!Box. . . . . . . . . . . . . . . . . . . . 119
17.1 Saving Energy with the Wireless LAN Radio Network . . . . . . . . . . 119
17.2 Enabling Energy-Saving Mode for USB Hard Drives. . . . . . . . . . . . 120
17.3 Saving Energy at the LAN Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
18 Help in Case of Errors . . . . . . . . . . . . . . . . . . . . . . . . . . 121
18.1 DSL Connection Not Established . . . . . . . . . . . . . . . . . . . . . . . . . . 121
18.2 The User Interface Does Not Open . . . . . . . . . . . . . . . . . . . . . . . . . 122
18.3 Cannot Establish a Wireless LAN Connection . . . . . . . . . . . . . . . . 125
18.4 Wireless LAN Connection Interrupted. . . . . . . . . . . . . . . . . . . . . . . 126
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19 Taking FRITZ!Box Out of Operation. . . . . . . . . . . . . . . . 128
19.1 Restoring Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
19.2 Uninstalling Supplementary Software . . . . . . . . . . . . . . . . . . . . . . 130
20 Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . 132
20.1 Ports and Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
20.2 Router Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
20.3 User Interface and Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
20.4 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
20.5 Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
21 Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
21.1 Documentation on the FRITZ!Box . . . . . . . . . . . . . . . . . . . . . . . . . . 134
21.2 Information in the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
21.3 Feedback on FRITZ!Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
21.4 Assistance from the Support Team. . . . . . . . . . . . . . . . . . . . . . . . . 136
21.5 Manufacturer’s Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Legal Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Declaration of CE Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Disposal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Drilling Template. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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Symbols and Highlighting
Symbols and emphasized text are used to mark certain information in
this manual.
Symbols
This symbol marks useful hints and tips.
This symbol indicates important instructions that must be
observed to avoid malfunctions.
Highlighting
Marker Example
Quotation marks designate elements in the
user interface, path entries, and names of
folders and files
Pointed brackets mark wild cards <Telephone number>
Blue, underlined text designates addresses
to be entered in the browser
Blue text designates links and references
within this manual
Bold type emphasizes important words Do not click ...
“Home network”
“C:\Pictures”
“Info”
fritz.box
see page 138
FRITZ!Box 3390 6
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The FRITZ!Box 3390
1 The FRITZ!Box 3390
Welcome! We are pleased you decided on a FRITZ!Box. The FRITZ!Box
3390 is the hub of your home network, connecting your computers
and network devices with the Internet. You can operate the FRITZ!Box
on a DSL or VDSL line as an Internet router.
The FRITZ!Box is equipped with ports for computers and USB devices
and supports wireless LAN technology. This means you can use the
FRITZ!Box as a wireless LAN access point for wireless devices like
notebooks, tablets or smartphones.
The FRITZ!Box integrates connected computers and network devices
into your private home network. The devices can exchange data with
each other and enjoy shared access to USB hard drives, USB printers
and other USB devices. The FRITZ!Box transmits music, video and image files to suitable playback devices in the home network.
Settings for the FRITZ!Box and for your private network are configured
in a user-friendly user interface. The user interface can be opened in
any web browser. Wizards guide you step by step through the most
important FRITZ!Box functions.
This manual assists you in connecting, configuring and operating your
FRITZ!Box. Its intention is not only to introduce to you the many functions of the device, but also to familiarize you with some of the technical context. Have fun using your FRITZ!Box.
FRITZ!Box 3390 7
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Ports, Interfaces, Buttons and LEDs
printer,
USB devices
USB 2.0
for DSL without
a telephone line
DSL/VDSL
PC, game console,
network
4 x LAN (Gigabit)
Notebook, PC, smartphone,
Video/TV streaming
WLAN
2.4 GHz and 5 GHz
storage media,
UMTS/HSPA modem
USB 2.0
2 Ports, Interfaces, Buttons and LEDs
This chapter describes the ports, interfaces, buttons and LEDs of the
FRITZ!Box.
2.1 Ports and Interfaces
FRITZ!Box connection possibilities
• DSL
Socket for connecting to ADSL2+ and VDSL
• LAN 1 – LAN 4
4 gigabit Ethernet ports (10/100/1000 Base-T) for connecting computers and other network devices like game
consoles and network hubs
• USB
2 USB 2.0 ports for connecting USB devices like printers
or storage media
• Wireless access point
Integrated wireless LAN access point for connecting to
wireless devices that use the radio standard
IEEE 802.11a, IEEE 802.11b, IEEE 802.11g or
FRITZ!Box 3390 8
IEEE 802.11n (in the 2.4- or 5-GHz frequency band)
Page 9
Buttons
WLAN
WPS
Power
LAN
WLAN
DSL
Info
WLAN
WPS
er
o
WLAN
WPS
2.2 Buttons
The FRITZ!Box has two buttons on the top of the housing.
w
DSLInf
FRITZ!Box buttons
WLAN Button
With the “WLAN” button you can turn the wireless LAN function on and off.
“WPS” Button
With the “WPS” button you can connect wireless devices with
the FRITZ!Box by WPS. WPS is an easy way to establish secure
wireless connections (see page 23).
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LEDs
2.3 LEDs
Five LEDs are built into the top of the FRITZ!Box 3390, which
flash or light up to display various connection statuses and
events.
LED Condition Meaning
Power on
flashing
LAN on Network connection is active to at least one connected de-
WLAN on Wireless LAN function is enabled
flashing
DSL on Internet connection is active
Info flashing
flashing red Error: Open the FRITZ!Box user interface and follow the in-
• Device has electrical power and the DSL line is ready
for operation
• Device has electrical power and the connection to DSL
is being established or has been interrupted
vice (network adapter or hub/switch)
• Switching the wireless LAN function on or off
• Adopting the wireless LAN settings
• Performing WPS
• WPS procedure aborted: More than two wireless devices
are performing WPS at the same time. Repeat the WPS
procedure.
• Updating FRITZ!OS , the firmware of your FRITZ!Box
• Online meter reached the defined value, or another
event defined in the user interface under “System >
“Info” Display” is signaled
structions on the “Overview” page
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Before You Connect the FRITZ!Box
3 Before You Connect the FRITZ!Box
• Check the contents of your FRITZ!Box package. See the section
Contents of the FRITZ!Box Package on page 11 for more informa-
tion.
• Make sure that the requirements for connecting and operating
the FRITZ!Box have been met. See the section Requirements for
Operation on page 11 for more information.
• Please see the security and handling instructions in the section
Security and Handling on page 12.
3.1 Contents of the FRITZ!Box Package
• FRITZ!Box 3390
• one power supply unit
• one network cable
• printed product information
3.2 Requirements for Operation
In order to operate the FRITZ!Box, you must have the following:
• an up-to-date web browser
Some of the FRITZ!Box functions can be used only with a
web browser that supports HTML5, for instance Firefox
version 17 or higher, Internet Explorer version 9 or higher, or Google Chrome version 23 or higher.
• a connection to the Internet
– DSL line with or without a splitter:
ADSL/ADSL2/ADSL2+ compliant with ITU G.992.1,
ITU G.992.3 or ITU G.992.5 (Annex B or J)
– or VDSL2 in accorance with ITU G.993.2
– or an Internet cable access with cable modem
– or a USB modem for mobile Internet access
(UMTS/HSPA)
– or another Internet connection
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Security and Handling
• for the wireless LAN connection to tablets, smartphones
and computers:
Tablets, smartphones or computers that support wireless LAN compliant with IEEE 802.11n, IEEE 802.11g,
IEEE 802.11a, or IEEE 802.11b. Computers that do not
have wireless LAN integrated can be equipped with wireless LAN support by installing a wireless LAN device like
a FRITZ!WLAN USB Stick, for instance.
• for connecting computers using network cable:
computer with a network port (network adapter standard
Ethernet 10/100/1000 Base-T)
3.3 Security and Handling
Before installing and using the FRITZ!Box, please read the following security and handling instructions.
Safety Instructions
When connecting the FRITZ!Box 3390, be sure to observe the
following security instructions in order to protect yourself
and the FRITZ!Box from harm.
• Avoid overloading power outlets, extension cables and
socket strips. Overloaded power supply components
present a fire and electrocution risk.
– Avoid using socket strips and extension cords if at all
possible.
– Do not connect multiple extension cords or socket
strips to each other.
• Before mounting the FRITZ!Box on the wall, make sure
that there are no electrical lines, gas or water pipes located where you need to drill the holes.
If necessary, check the site with a pipe detector or consult with qualified experts.
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Security and Handling
• Make sure that the ventilation slits on the FRITZ!Box
• Do not place the FRITZ!Box on excessively heat-sensitive
• Do not install the FRITZ!Box during an electrical storm.
• During a storm, disconnect the FRITZ!Box from the power
• Never let liquids get inside the FRITZ!Box. Otherwise,
• Do not open the FRITZ!Box housing. The device contains
• The FRITZ!Box is intended for indoor use only.
housing are always unobstructed. The ventilation slits
provide for air cooling.
– The FRITZ!Box should not be placed on a carpet or on
upholstered furniture.
– Do not cover the FRITZ!Box.
surfaces, as the base of the device can heat up during
normal operation.
supply and from the DSL or VDSL line.
electric shocks or short circuits may result.
hazardous components and should only be opened by
authorized repair technicians.
Handling the FRITZ!Box
• You can either place the FRITZ!Box on a horizontal sur-
face or mount it on a wall. For a drilling template to
mount the FRITZ!Box on a wall, see page 141.
• Place or hang the FRITZ!Box in a dry location that is free
of dust and protected from direct sunlight.
• For ideal operating conditions, mount the FRITZ!Box on a
wall with the cables connected on the bottom.
• When connecting the FRITZ!Box to your computer using a
network cable, keep in mind that the cable can be no
longer than 100 m.
• If you would like to establish wireless connections be-
tween the FRITZ!Box and the computer, position the
FRITZ!Box at a central location.
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Security and Handling
• Make sure to keep enough distance from potential
sources of interference like microwave devices or electric devices with large metal housings.
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Connecting the FRITZ!Box
4 Connecting the FRITZ!Box
• Connect the FRITZ!Box to the power supply.
• Connect the FRITZ!Box to your Internet connection.
This chapter tells you how.
Before you connect the FRITZ!Box, note the additional instructions in the section Security and Handling on page 12.
4.1 Connecting to Electrical Power
Power
LAN
WLAN
DSL
Info
DSL
Connecting to the power supply
1. Pick up the power supply unit included in the FRITZ!Box
package.
WPS
W
LAN
Power
LAN 4
LAN 3
LAN 2
LAN 1
Use only this power supply unit for connecting to electrical power.
2. Connect the power supply unit to the socket on the
FRITZ!Box labeled “Power”.
3. Plug the other end into an AC power outlet.
The “Power” LED begins flashing after a few seconds to indicate that the FRITZ!Box is ready for operation.
4.2 Connecting to the Internet
The FRITZ!Box can be connected using various types of Internet connections:
• DSL/VDSL line
• Internet cable access using a cable modem
• Internet via mobile network using a UMTS/HSPA modem
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Connecting to the Internet
Connecting to a DSL or VDSL line
How to connect the FRITZ!Box depends on the type of your line.
Connection Sockets Connecting the
FRITZ!Box
DSL or VDSL line with fixed line
Your fixed telephone line is an
analog line or an ISDN line.
You have a telephone
socket (left) and a DSL
splitter.
If you have ISDN, the
NTBA is also connected to
the DSL splitter.
Only DSL or VDSL line without a
fixed line (also called an “IPbased line” or a “direct access”).
Telephone calls can be conducted
over the Internet.
You have a telephone
socket.
Read the instructions
on page 17.
Read the instructions
on page 17.
FRITZ!Box 3390 16
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Connecting to the Internet
LAN 2
LAN 3
LAN 4
Power
Power
WLAN
LAN
DSL
Info
DSL
LAN 1
WPS
W
LAN
Connecting to a DSL or VDSL Line with a Fixed Line
Connecting to the DSL splitter
1. Insert the DSL cable included in the package into the
“DSL” socket on the FRITZ!Box.
2. Insert the free end of the cable into the DSL socket on
the DSL splitter.
On the FRITZ!Box the “Power” LED lights up.
Connecting to a DSL or VDSL Line
Power
LAN
WLAN
DSL
Info
DSL
Connecting to the telephone socket
1. Insert the DSL cable included in the package into the
“DSL” socket on the FRITZ!Box.
2. Insert the DSL cable into your telephone socket.
On the FRITZ!Box the “Power” LED lights up.
FRITZ!Box 3390 17
WPS
W
LAN
Power
LAN 4
LAN 3
LAN 2
LAN 1
Page 18
Connecting to the Internet
Connecting with the Cable Connection
With an additional cable modem you can also use your
FRITZ!Box 3390 at a cable connection. Use a network cable.
1. Connect the free end of the network cable to the LAN
(Ethernet) port on the cable modem.
2. Connect the other end of the network cable to the socket
on the FRITZ!Box labeled “LAN 1”.
3. Connect a computer with the FRITZ!Box either via wire-
less LAN or using a network cable (see page 20).
4. Set up the Internet connection for connections via cable
in the FRITZ!Box (see page 37).
Connecting to the Internet via the Mobile Network
If no other kind of Internet connection is available, you can
use your FRITZ!Box to connect to the Internet via the mobile
communications network. A USB modem for mobile Internet
access (UMTS/HSPA) is required for this.
The FRITZ!Box supports UMTS/HSPA modems from various
manufacturers.
1. Insert the USB modem into the USB port on the
FRITZ!Box.
2. Set up the Internet connection via the mobile communi-
cations network (see page 37).
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Connecting to the Internet
Connecting with a Router or a Network
You can use the FRITZ!Box on an already existing Internet access. To do this the FRITZ!Box is connected to the router or
network.
Connecting Using a Network Cable
1. Connect the FRITZ!Box to the router with a network cable.
2. Insert one end of the cable into the socket on the
FRITZ!Box labeled “LAN 1”.
3. Insert the other end of the cable into a network socket
on the router or in the network.
Once you have connected a computer to the FRITZ!Box, you
can configure the Internet connection as described in section
Internet Connection over LAN 1: FRITZ!Box as a Router on
page 38.
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Connecting the Computer to the FRITZ!Box
LAN 2
LAN 3
LAN 4
Power
Power
WLAN
LAN
DSL
Info
DSL
LAN 1
WPS
W
LAN
5 Connecting the Computer to the FRITZ!Box
You can connect a computer with the FRITZ!Box either using a network
cable or over wireless LAN.
A computer can be connected with the FRITZ!Box using only
one of these methods. It is not possible to connect using the
network cable and wireless LAN.
5.1 Connecting Computers to the LAN Port
Connecting a computer using a network cable
1. Insert the network cable included in the package into
the network (LAN) port of the computer.
2. Insert the free end of the cable into a LAN socket on the
FRITZ!Box.
Now the FRITZ!Box and the computer are connected with each
other.
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Connecting Computers to the LAN Port
Connecting to Additional Computers
To connect additional computers to the network ports, futher
network (LAN) cable is required. In purchasing a LAN cable,
note the instructions in the section Network Cable on
page 133.
One computer can be connected to each network port of the
FRITZ!Box.
Connecting a Network Hub or Switch
You can also connect a network hub or switch to the LAN
ports on the FRITZ!Box.
Info
WPS
W
LAN
Power
LAN
WLAN
DSL
Connecting the FRITZ!Box to a network hub
1. Insert the network cable included in the package into
the uplink port of the network hub or network switch.
2. Insert the free end of the cable into a LAN socket on the
FRITZ!Box.
The FRITZ!Box and the network hub are now connected with
each other.
FRITZ!Box 3390 21
Power
LAN 4
LAN 3
LAN 2
LAN 1
DSL
Page 22
Connecting Computers over Wireless LAN
5.2 Connecting Computers over Wireless LAN
Using wireless LAN radio technology you can connect multiple computers with the FRITZ!Box wirelessly.
Please note the following before establishing a wireless connection between the computer and the FRITZ!Box:
• Wireless device
A computer to be connected to the FRITZ!Box via wireless
LAN must support this technology. This means it must be
equipped with a wireless LAN device. A wireless LAN
device can be an external wireless LAN adapter—like a
USB stick, for example—or a device integrated in the
computer. Many modern computers and notebooks
come with a wireless LAN device integrated.
• Wireless LAN security settings
In the FRITZ!Box, wireless LAN security settings are enabled upon delivery. Before a computer can establish a
wireless connection to the FRITZ!Box, the wireless LAN
security settings of the FRITZ!Box must be transferred to
the wireless LAN device.
For this procedure the FRITZ!Box supports two automatic
methods, AVM Stick & Surf and WPS (Wi-Fi Protected
Setup). The security settings can also be transferred
manually.
For more information on wireless LAN, see the section
FRITZ!Box as a Wireless Access Point from page 80.
FRITZ!Box 3390 22
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Connecting Computers over Wireless LAN
WLAN
WPS
Power
LAN
WLAN
DSL
Info
LANLAN
DSLDSL
InfoInfo
Establishing a Wireless LAN Connection Using WPS
The FRITZ!Box supports WPS (Wi-Fi Protected Setup). Wireless
devices that also support WPS can be connected with your
FRITZ!Box securely using this method. All of the necessary
wireless LAN security settings are transferred in the process.
There are two kinds of WPS: the push-button method and the
PIN method.
WPS with the Push-Button Method
The push-button method (WPS PBC) can be used if your wireless LAN device is equipped with a WPS button, or if WPS can
be enabled via the control software of the wireless LAN device.
1. Briefly press the “WPS” button of the FRITZ!Box.
2. When the “WLAN” LED flashes, start WPS on the wireless
LAN device. You have two minutes for this task.
How to start WPS depends on the wireless LAN device.
Either press a button on the wireless LAN device, or start
WPS in the device's control software.
The connection between the FRITZ!Box and the computer is
established automatically. The computer is now connected
with the FRITZ!Box.
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Connecting Computers over Wireless LAN
WPS with the PIN Method
If your wireless LAN device supports WPS, but does not have
a button to start the push method nor any possibility to enable it in its control software, use the PIN method to establish
the wireless LAN connection.
You can choose between two methods:
• the FRITZ!Box specifies the PIN
• the wireless LAN device specifies the PIN.
The FRITZ!Box Specifies the PIN
1. Open the FRITZ!Box user interface.
2. Select the “WLAN / Security” menu.
3. Go to the “WPS Quick Connection” page.
4. Enable the setting “WPS enabled”.
5. Select the option “PIN method (WPS-PIN), the FRITZ!Box
specifies the PIN”.
6. The PIN will be displayed. Enter this PIN in the control
software of the wireless LAN device.
7. Click “Start WPS”.
The “WLAN” LED on the FRITZ!Box flashes slowly, indicating
that the WPS procedure has begun. Now a secure wireless
LAN connection is being established between the FRITZ!Box
and the wireless LAN device.
The Wireless LAN Device Specifies the PIN
1. Open the FRITZ!Box user interface.
2. Select the “WLAN / Security” menu.
3. Go to the “WPS Quick Connection” page.
4. Enable the setting “WPS enabled”.
5. Select the option “PIN method (WPS-PIN), the wireless
device specifies the PIN”.
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Connecting Computers over Wireless LAN
6. Now start the control software of the wireless LAN de-
vice. The program outputs a PIN for establishing a connection.
7. Enter this PIN in the FRITZ!Box user interface.
8. Click “Start WPS”.
The “WLAN” LED on the FRITZ!Box flashes slowly, indicating
that the WPS procedure has begun. Now a secure wireless
LAN connection is being established between the FRITZ!Box
and the wireless LAN device.
Establishing a Wireless Connection with AVM Stick & Surf
If you use a FRITZ!WLAN USB Stick from AVM as the wireless
LAN device, you can use AVM Stick & Surf to establish a secure wireless LAN connection quickly and conveniently.
1. Switch on your computer.
2. Insert your FRITZ!WLAN USB Stick into one of the USB
ports on the FRITZ!Box.
The wireless LAN security settings are transmitted to the
FRITZ!WLAN USB Stick. The “Info” LED on the FRITZ!Box
begins flashing quickly.
As soon as the “Info” LED stops flashing, transmission
of the settings has been concluded.
3. Remove the FRITZ!WLAN USB Stick.
4. Now insert the FRITZ!WLAN USB Stick into the USB port
of the computer.
The security settings will be adopted and the wireless LAN
connection between the FRITZ!Box and the FRITZ!WLAN USB
Stick will be established. As soon as the wireless LAN connection has been established the computer is connected to the
FRITZ!Box.
See the AVM FRITZ!WLAN USB Stick manual for details.
FRITZ!Box 3390 25
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Connecting Computers over Wireless LAN
Transferring the Wireless LAN Security Settings
Manually
The wireless LAN security settings for wireless devices can also be transferred manually. Manual transfer is unavoidable if
a wireless LAN device does not support any methods for
transferring the security settings automatically.
For manual transfer the wireless LAN security settings have to
be entered in the wireless LAN software.
Wireless devices are generally delivered with their own wireless LAN software, which is installed in the computer along
with the wireless device. By now many operating systems
have wireless LAN software included. Integrated wireless devices sometimes use the operating system’s wireless LAN
software.
Installing a Wireless LAN Device
If you need to use a separate wireless LAN device because
you do not have one integrated, then install the wireless LAN
device in the computer along with the corresponding wireless
LAN software. Please take note of the instructions in the documentation of the device.
Transferring Wireless LAN Security Settings
The values for wireless LAN security preconfigured in the
FRITZ!Box have to be transferred to the wireless LAN device.
The values preset in the FRITZ!Box are printed on the sticker
attached to the bottom of the housing. If you would like to
establish a wireless LAN connection using these values, then
your wireless LAN device must support the preset encryption
method. If this is not the case, first change the settings in the
FRITZ!Box. To do this, connect your computer and the
FRITZ!Box using a network cable.
1. Start the wireless LAN software.
2. The following table presents the values that are possible
for the connection between the FRITZ!Box and the wireless LAN device. Enter in the wireless LAN software the
FRITZ!Box 3390 26
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Connecting Computers over Wireless LAN
values set in the FRITZ!Box. If you changed the preconfigured values in the FRITZ!Box, then enter these
changed values in the wireless LAN software.
SSID (name of the wireless LAN radio network)
Encryption method WPA2 (AES-CCMP)
Encryption WPA2-PSK (AES)
Network key The key is printed on the sticker at-
Network mode Infrastructure
FRITZ!Box 3390
tached to the bottom of the housing.
3. Confirm your entries using the relevant button in the us-
er interface (for instance, “OK” or “Connect”).
Now your wireless LAN device and the FRITZ!Box are
connected with each other wirelessly.
If the Wireless LAN Device Does Not Support WPA
If your wireless LAN device does not support WPA encryption,
you must convert the encryption set in the FRITZ!Box to WEP.
For this you must change the wireless LAN settings in the
FRITZ!Box.
1. Connect the FRITZ!Box and the computer using the net-
work cable (yellow) (see the section Connecting Compu-
ters to the LAN Port on page 20).
2. Open the FRITZ!Box user interface (see the section
Opening the User Interface on page 29).
3. Select the “WLAN > Security” menu.
4. Then select WEP encryption and enter a network key.
5. Click the “Apply” button.
A window is displayed with the wireless LAN security settings.
6. Make a note of the settings or print out the page.
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Connecting Computers over Wireless LAN
7. Close the user interface and clear the connection be-
tween the FRITZ!Box and the computer. Remove the network cable (yellow).
8. Configure your wireless LAN device with the security set-
tings entered in the FRITZ!Box.
The wireless LAN connection between your wireless device
and the FRITZ!Box will be established.
We strongly recommend using a wireless LAN device that
supports WPA or WPA2 (for instance, a FRITZ!WLAN USB Stick
from AVM). WEP is out of date and data encrypted with WEP
can be deciphered within minutes.
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The FRITZ!Box User Interface
6The FRITZ!Box User Interface
The FRITZ!Box has a user interface you can open in a web browser on
your computer.
In the user interface you can set up the FRITZ!Box, enable or disable
functions and receive information on the FRITZ!Box and on your connections.
6.1 Opening the User Interface
The FRITZ!Box user interface can be opened on any computer
connected with the FRITZ!Box.
1. Start a web browser on your computer.
2. Enter fritz.box
The FRITZ!Box user interface opens.
Entering the address fritz.box in the browser
If the user interface does not open, see the instructions on
resolving errors in the section from page 122.
in the address line of the browser.
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Overview: Everything at a Glance
6.2 Overview: Everything at a Glance
All important information about the FRITZ!Box is displayed directly on the “Overview” page of the FRITZ!Box user interface.
By clicking the linked entries or “more...” you can jump from
this page to the corresponding menus and configure settings
there.
The FRITZ!Box Overview Page
In the upper area of the window the FRITZ!Box is displayed
with its complete product name, the currently installed version of FRITZ!OS, and its current energy consumption.
Depending on your settings, the following additional information is displayed here:
• If you assigned an individual name for your FRITZ!Box
(see page 94), this name will be displayed here.
• If you use the automatic search for updates (page 62)
and a new FRITZ!OS version is available on the AVM Update Server for your FRITZ!Box, you will be notified.
In the middle area of the window information is presented about
connections, interfaces, and configured convenience functions.
In the lower are of the window this information is rounded out
with the list of connected devices.
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Configuring FRITZ!Box with the Wizards
6.3 Configuring FRITZ!Box with the Wizards
The FRITZ!Box puts a number of Wizards at your disposal to
assist you in setting up your FRITZ!Box. You will be guided
through dialogs and menus step by step.
The Wizards can be found in the “Wizards” area of the user interface.
Using the Wizards
The following Wizards assist you in setting up the FRITZ!Box
step by step:
• The “Save Settings” Wizard
Save the settings you configured on your FRITZ!Box permanently on your computer, or restore the previous settings.
• The “Update” Wizard
This Wizard checks whether new firmware is available
for your FRITZ!Box and installs it automatically if desired
(see page 59).
• The “Set UpInternet Connection” Wizard
This Wizard assists you in checking and configuring your
Internet connection (see page 36).
When you open the FRITZ!Box user interface for the first time,
a Wizard starts to assist you in configuring the FRITZ!Box. You
can configure your FRITZ!Box without its assistance.
6.4 Standard View and Advanced View
The FRITZ!Box user interface has two views: the standard view
and the advanced view.
Upon delivery, the FRITZ!Box interface is set to display the
standard view. In the standard view all of the settings required for everyday operation of the FRITZ!Box are at your disposal. Some pages and areas of the FRITZ!Box user interface
are not displayed.
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Saving the FRITZ!Box Settings
In the advanced view additional settings options appear under various menus and commands. The expanded menu
items contain network and DSL settings for advanced users
and are not required for normal FRITZ!Box operation.
Enabling this option is recommended only if you have advanced network expertise. When this view is selected, settings can be configured which have the result that the
FRITZ!Box user interface can no longer be opened.
Fast Switching between the Views
The “View” link in the footer of the FRITZ!Box allows you to
switch instantly between the standard view and the advanced
view.
6.5 Saving the FRITZ!Box Settings
All of the settings you configure in your FRITZ!Box can be
saved in a backup file on your computer. With this backup file
you can restore your settings to the FRITZ!Box at any time or
load your settings to another FRITZ!Box.
Saving the Settings with the Wizard
1. Open the FRITZ!Box user interface (see page 29).
2. Click “Wizards” in the menu.
3. Click “Save Settings”.
The “Save Settings” Wizard is started.
4. Select the option “Save settings” and then click “Next”.
5. Enter a password of your choice in the “Password” field
and then click “Save”.
A password must be entered only if you would like to
transfer the settings of this FRITZ!Box to another
FRITZ!Box.
6. In the next windows, confirm that the backup file should
be saved by clicking “OK”.
Click “Save” to conclude the backup of your settings.
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Saving the FRITZ!Box Settings
Saving, Restoring, Applying Settings
To save and restore your FRITZ!Box settings without a Wizard,
use the “System > Backup” menu in the user interface. Here
you can
• save your FRITZ!Box settings on the “Save” tab.
• restore all of your saved settings to the same FRITZ!Box
on the “Restore” tab.
• load all of your saved settings to another FRITZ!Box of
the same model on the “Restore” tab.
• load your saved settings to another FRITZ!Box model on
the “Apply” tab. In this case you can select which settings are to be applied to the FRITZ!Box.
To load your saved settings to another FRITZ!Box of the same
model, or to apply the settings of another FRITZ!Box model to
your FRITZ!Box, the backup file must always be passwordprotected.
Save Settings
1. Open the “System > Backup” menu.
Depending on the browser you use and how it is configured, while saving either you can specify a location for
storage, or automatically have the backup file saved to a
certain download folder.
2. Enter a password of your choice in the “Password” field.
A password must be entered only if you would like to
transfer the settings of this FRITZ!Box to another
FRITZ!Box.
3. Click “Save” and save the “FRITZ!Box[...].export” file on
your computer or on another storage medium.
This concludes the saving of your FRITZ!Box settings.
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Saving the FRITZ!Box Settings
Restore Settings
When settings from a backup file are restored, all of the current settings of the FRITZ!Box are overwritten.
1. Open the “System > Backup” menu.
2. Switch to the “Restore” tab.
3. If you saved the backup file with a password, enter this
password in the “Password” field.
The backup file from another FRITZ!Box can be loaded
only if the backup file was protected with a password.
4. Click “Browse” and select the backup file entitled
“FRITZ!Box<...>.export”, which you saved at an earlier
point in time.
5. Then click the “Restore” button.
All of the settings from the backup file are loaded to the
FRITZ!Box. Then the FRITZ!Box will be restarted.
After the restart you will be automatically redirected to the
FRITZ!Box “Overview” page.
Apply Settings
If you apply settings from a backup file, the current settings
of the FRITZ!Box will be overwritten! Exception: Port forwarding settings are not overwritten. If you apply port forwarding
settings, they will be added to the port forwarding settings
already configured.
1. Open the “System > Backup” menu.
2. Switch to the “Apply” tab.
3. Enter the password.
4. Click “Browse” and select a backup file.
5. Click “Source File”.
When the backup file is loaded you will receive an overview of all settings that you can apply to the FRITZ!Box.
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Saving the FRITZ!Box Settings
Settings that do not match your FRITZ!Box or which are
already configured in your FRITZ!Box will not be offered
for application.
6. Select from the list the settings to be adopted.
7. Click “Apply”.
The selected settings are loaded to the FRITZ!Box.
After the settings have been applied, the FRITZ!Box must be
restarted.
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Configuring an Internet Connection in the FRITZ!Box
7 Configuring an Internet Connection in the FRITZ!Box
Once you have connected the FRITZ!Box to your Internet connection,
you must configure the Internet connection in the FRITZ!Box user interface so that the FRITZ!Box can establish the connection to your Internet service provider and connect to the Internet.
The sequence and number of steps required to configure your Internet
connection depend on the kind of connection, the desired operating
mode, and the Internet service provider.
7.1 Internet Connection for DSL
Enter the Internet account information you received from your
DSL/Internet provider. If you have a DSL line, you received
Internet account information from your DSL or Internet service
provider. These data are required to configure the Internet
connection.
Your Internet service provider also supplied information
about the configuration of your Internet connection. Always
perform the Internet connection setup as described by your
provider.
Configuring an Internet Connection Automatically
If your Internet service provider arranges for the service of automatically configuring your Internet connection, the automatic configuration will be performed right after the
FRITZ!Box is connected. No additional settings for the Internet connection have to be configured in the FRITZ!Box. To
start automatic configuration, some providers require that
you enter a start code.
Configuring the Internet Connection Using the Wizard
1. Open the FRITZ!Box user interface (see page 29).
2. Select the “Wizards” entry in the menu.
3. Click the “Set Up Internet Connection” Wizard and follow
the instructions.
When the Wizard is finished, your Internet connection has
been configured.
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Internet Connection for Cable
Configuring an Internet Connection without the Wizard
Choose this method if the FRITZ!Box is connected to a DSL
modem or a DSL router, or integrated into an existing network.
1. Open the FRITZ!Box user interface (see page 29).
2. On the “Overview” page, select the “View: Advanced”.
3. Select the “Internet > Account Information” menu and
enter your account information.
Also take advantage of the Help available in the FRITZ!Box user interface.
7.2 Internet Connection for Cable
With an additional cable modem you can also use your
FRITZ!Box 3390 at a cable connection. Now the Internet connection will be established and controlled by the FRITZ!Box.
In this operating mode all FRITZ!Box functions (like Internet
telephony, firewall) are available without restriction.
1. Open the FRITZ!Box user interface (see page 29).
2. Select “Wizards” in the menu.
3. Click the “Set Up Internet Connection” Wizard and follow
the instructions.
7.3 Internet Connection for the Mobile Network
With a USB modem you can also establish the Internet connection with your FRITZ!Box 3390 via the mobile communications network. A USB modem for mobile Internet access
(UMTS/HSPA) and a SIM card from a mobile communications
provider are required for this. The FRITZ!Box supports
UMTS/HSPA modems from various manufacturers.
1. Insert the USB modem in the USB port on the FRITZ!Box.
2. Open the FRITZ!Box user interface (see page 29).
In the “Internet” menu, the sub-menu “Mobile Communications” is displayed.
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Internet Connection over LAN 1: FRITZ!Box as a Router
The “Mobile Communications” menu is not available
until the UMTS/HSPA modem has been connected to the
USB port of the FRITZ!Box.
3. Select the setting “Mobile connection enabled”.
4. Configure the settings for your Internet connection over
the mobile communications network. For more information, see the Online Help of the FRITZ!Box.
When the mobile communications function is used, the
FRITZ!Box user interface presents information about network
availability, connection status and throughput.
Once this function has been set up, the “Internet > Mobile
Communications” menu is always available, even when the
USB modem has been disconnected.
Due to technical limitations on the part of the mobile communications network providers, some restrictions may arise
for Internet telephone calls and for applications requiring an
incoming connection. The same is true for using port forwarding, sharing USB storage, remote access via HTTPS, Dynamic DNS and VPN. Contact your network provider for details on any restrictions that may apply.
7.4 Internet Connection over LAN 1: FRITZ!Box as a Router
You can use the FRITZ!Box at an already existing Internet access via the LAN 1 socket. To do this the FRITZ!Box is connected to the router or network. For this kind of connection the
FRITZ!Box can be configured as an independent router or as
an IP client in the existing network.
Configuring FRITZ!Box as a Router
You can configure the FRITZ!Box to work as an independent
router to provide a network with its own network address
range.
1. Connect the FRITZ!Box to the router or network with a ca-
ble as described in section Connecting with a Router or a
Network on page 19.
2. Open the FRITZ!Box user interface.
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Internet Connection over LAN 1: FRITZ!Box as a Router
3. Select the “Internet > Account Information” menu.
4. Select the “Existing connection over LAN” entry from the
“Internet service provider” drop-down list.
5. Click “Apply”.
When the settings are applied the network address
range of the FRITZ!Box changes automatically.
The FRITZ!Box is configured as a router and the network range
is changed. The FRITZ!Box, along with the connected network
devices, forms its own self-contained network.
Configuring FRITZ!Box as an IP Client
You can configure the FRITZ!Box such that it is integrated into
the existing network as an IP client and shares the existing Internet connection in the network.
1. Connect the FRITZ!Box to the router or network with a ca-
ble as described in section Connecting with a Router or a
Network on page 19.
2. Open the FRITZ!Box user interface.
3. Select the “Internet > Account Information” menu.
4. Select the “More Internet service providers” entry from
the “Internet service provider” drop-down list.
5. Select the “Other Internet service provider” entry from
the second drop-down list.
6. From the “Connection” area, select the “External modem
or router” option.
7. In the “Operating Mode” area, select the setting “Share
existing Internet connection in the network (IP client
mode)”.
The FRITZ!Box is integrated into the existing network as an IP
client. The FRITZ!Box and the connected network devices receive an IP address from the IP address range of the existing
network. The FRITZ!Box and the connected network devices
are thus part of this network.
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Surfing the Net
7.5 Surfing the Net
1. Start a web browser on your computer.
2. Enter in the address field the URL of the web page you
would like to visit, for instance avm.de/en
The requested Internet page is opened and displayed.
.
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Password Protection: Security for the FRITZ!Box
8 Password Protection: Security for the FRITZ!Box
The password protection for the user interface is a security feature of
your FRITZ!Box. This section describes how to use a password for the
FRITZ!Box user interface and why you should use password protection. For more information on safe handling of the FRITZ!Box, see the
AVM web site at avm.de/en/Security
The FRITZ!Box Password and FRITZ!Box Users
The FRITZ!Box password protection has two levels.
• The basic method of logging in to the FRITZ!Box is to en-
ter the FRITZ!Box password.
– Define a password specific to this device, which will
be requested every time the user interface is opened.
– For instructions on setting up the FRITZ!Box pass-
word, see the section A Single FRITZ!Box Access for
All Users from page 43.
• For more specialized application areas you can also set
up FRITZ!Box users.
– For each user account you define which contents of
the FRITZ!Box the given user is allowed to access.
.
– To open the FRITZ!Box user interface, a FRITZ!Box us-
er uses the user-specific password.
– The FRITZ!Box user interface can be accessed from
the Internet only by users who have a user account.
– For instructions on setting up FRITZ!Box users, see
the section Individual Access for Each FRITZ!Box User
from page 44.
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Password Protection: Security for the FRITZ!Box
Selecting the Appropriate Password Protection
Use the table below to compare the two FRITZ!Box login methods and decide which is appropriate for you:
Features FRITZ!Box Password FRITZ!Box User
Password One shared password for all
users.
Access to contents of the
FRITZ!Box user interface
The FRITZ!Box user interface can be opened from
the home network
Every user can view and
change all contents and
settings,
Yes. Yes.
You can access the FRITZ!Box user interface from devices
that are connected with the FRITZ!Box in the home network.
Every user uses his own
password.
A user can view and change
only the contents and settings for which he is authorized.
For more information about
which rights you can set up
in a user account, see the
section starting on
page 47.
The FRITZ!Box user interface can be opened via an
Internet connection
FRITZ!Box 3390 42
No.
In addition to the FRITZ!Box
password, you can also create a FRITZ!Box user account for any user. This user
then needs his FRITZ!Box
user name and his personal
password in order to access
the FRITZ!Box from the Internet.
Yes.
A FRITZ!Box user account is
required to access the
FRITZ!Box from the Internet.
Page 43
A Single FRITZ!Box Access for All Users
Using a Secure Password
Regardless of whether you use the FRITZ!Box password or a
FRITZ!Box user account to log in to your FRITZ!Box, be sure to
use a password that fulfills the following criteria:
• Assign a password that’s easy for you to remember.
• Use a password with at least eight characters, which in-
cludes capitals and lower-case letters as well as numerals and special characters.
See “Characters for Passwords” in the Online Help of the
FRITZ!Box user interface for more information about
which characters you’re allowed to use.
• Be sure to keep your password in a safe place! If you lose
it, you will have to restore the factory settings to the
FRITZ!Box and all of your personal settings will be lost
(see page 51).
8.1 A Single FRITZ!Box Access for All Users
The basic method of logging in to the FRITZ!Box user interface
is to enter the FRITZ!Box password. With this password all users can open the user interface and access all of the
FRITZ!Box’s contents and settings.
Setting Up the FRITZ!Box Password
1. In the FRITZ!Box user interface, open the “System >
FRITZ!Box Users > Login in the Home Network” menu.
2. Select the option “Login with the FRITZ!Box password”.
3. In the “FRITZ!Box password” field, enter the password
you specified. See the Online Help for the user interface
for more information.
4. Save your changes by clicking “Apply”.
You will be directed to the welcome screen of your
FRITZ!Box.
5. Enter your user name to log in to the user interface of
your FRITZ!Box.
Password protection is enabled in your FRITZ!Box.
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Individual Access for Each FRITZ!Box User
Quick Access to the Login Data
At the top of the FRITZ!Box user interface is a navigation bar
that allows users to switch between the views of the
FRITZ!Box. If you use the FRITZ!Box password, you will see the
entry “Logged in” on the left of the window.
Click the blue triangle to open a drop-down menu that offers
easy access to the basic functions of your FRITZ!Box:
• Change password
Select this entry to change the FRITZ!Box password.
• Log off
Select this entry to leave the FRITZ!Box user interface.
Log off of the FRITZ!Box before you surf the web with
your browser.
If you do not click on the FRITZ!Box user interface for a
period of longer than sixty minutes, you will be logged
off automatically.
8.2 Individual Access for Each FRITZ!Box User
If you would like to access your FRITZ!Box from the Internet,
you have to configure password-protected login with
FRITZ!Box user accounts. Also use this login method if multiple users with different rights are to have access to the
FRITZ!Box.
A FRITZ!Box user reaches the user interface of the FRITZ!Box
by entering his personal password. There he can view and
change those contents or settings for which he has been
granted access rights.
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Individual Access for Each FRITZ!Box User
Setting Up FRITZ!Box Users
You can set up as many as 32 user accounts in the FRITZ!Box.
Before you can select the “Login with FRITZ!Box user name
and password” method in the “System > FRITZ!Box Users >
Login in the Home Network” menu, you have to set up a
FRITZ!Box user with the right to configure the FRITZ!Box.
Setting Up FRITZ!Box Users with Configuration Rights
1. In the FRITZ!Box user interface, open the “System >
FRITZ!Box Users” menu.
2. Click the “Add User” button.
3. Enter a name, a valid e-mail address and a password for
the new user. See the Online Help for the user interface
for more information.
4. Specify whether or not the new FRITZ!Box user is allowed
to access from the Internet the FRITZ!Box contents for
which he has access rights.
Keep in mind that a corresponding service must also be
enabled in the FRITZ!Box for Internet access. For more information, see the section page 47.
5. In the “Rights” area, specify for each FRITZ!Box user
which FRITZ!Box contents he is allowed to use.
For comprehensive information about rights, read from
page 47.
6. Save your entries by clicking “OK”.
The FRITZ!Box user account has been set up.
7. Switch to the “Login in the Home Network” tab and se-
lect the “Login with FRITZ!Box user name and password”
option. Confirm your selection by clicking “Apply”.
You will be directed to the welcome screen of your
FRITZ!Box.
8. Select your user name and enter the corresponding
password to log in to the user interface of your
FRITZ!Box.
Password protection is enabled in your FRITZ!Box.
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Individual Access for Each FRITZ!Box User
Setting Up More FRITZ!Box Users
1. In the FRITZ!Box user interface, open the “System >
FRITZ!Box Users” menu.
An alphabetical list of the FRITZ!Box user accounts is displayed. Click the button after each list entry to view,
change, or delete the corresponding user account.
2. Click the “Add User” button.
3. Enter a name, a valid e-mail address and a password for
the new user.
The Online Help of the user interface presents comprehensive information on all of the settings.
4. Specify whether or not the new FRITZ!Box user is allowed
to access from the Internet the FRITZ!Box contents for
which he has access rights.
Keep in mind that a corresponding service must also be
enabled in the FRITZ!Box for Internet access. For more information, see the section Accessing the FRITZ!Box from
the Internet from page 47.
5. In the “Rights” area, specify for each FRITZ!Box user
which FRITZ!Box contents he is allowed to use.
For comprehensive information about rights, read from
page 47.
6. Save your entries by clicking “OK”.
The FRITZ!Box user account has been set up.
Do not create any user accounts for users (like guests, for example) whom you would like to grant Internet access over
your FRITZ!Box temporarily. Use the guest access of the
FRITZ!Box instead, over wireless LAN (page 82) or over LAN
(page 104). With guest access users can surf the web, but
have no access to your FRITZ!Box or your home network.
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Individual Access for Each FRITZ!Box User
Rights for FRITZ!Box Users
Read here which contents of the FRITZ!Box the user can access with which rights.
• FRITZ!Box configuration
After logging in from the home network, with these rights
the user can open the fritz.box
FRITZ!Box user interface. Here he can see and edit all
settings. Configuration rights automatically include the
right to access voice messages, faxes, FRITZ!App Fon
and the call list.
A registered user cannot revoke these rights himself and
cannot disable his own account.
• Voice messages, faxes, FRITZ!App Fon and call list
After logging in from the home network, with these rights
the user can open the myfritz.box
view faxes , the call list, FRITZ!App Fon and listen to
voice messages.
• Access to NAS contents
or myfritz.box view of the
view. There he can
After logging in from the home network, a user with
these rights can open the FRITZ!Box user interface
fritz.nas
read rights and —if he has write rights as well— edit
these contents.
Access to NAS contents can be granted for all storage
media available on the FRITZ!Box or for one selected directory.
. Here he can view the contents for which he has
Accessing the FRITZ!Box from the Internet
To be able to access your FRITZ!Box from the Internet, the following conditions must be fulfilled:
• You have set up a MyFRITZ! account (see page 53). Your
FRITZ!Box is registered with this MyFRITZ! account.
• The option “Access from the Internet permitted” is en-
abled in your user account.
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Individual Access for Each FRITZ!Box User
• The option “ Internet access to the FRITZ!Box via HTTPS
enabled” is selected in the “Internet > MyFRITZ!” menu,
or in the “Internet > Permit Access > FRITZ!Box Services”
menu.
When the MyFRITZ! service is enabled this checkmark is
set automatically.
A FRITZ!Box user who has been granted Internet access can
use the MyFRITZ! (myfritz.net
sponding FRITZ!Box from any location. From the Internet he
can reach only those FRITZ!Box contents he can also access
from the home network.
For more information about MyFRITZ!, see the chapter
MyFRITZ!: Global Access to the FRITZ!Box from page 53.
For more information about HTTPS see the chapter Access
from the Internet via HTTPS, FTP and FTPS from page 70.
How to Use FRITZ!Box User Accounts
• Using your personal FRITZ!Box user account with all
rights you can control your FRITZ!Box at home from anywhere, and also view contents and download what you
need.
) service to access the corre-
• If you set up a FRITZ!Box user account for every member
of the family, with at least the rights to access voice messages, faxes, FRITZ!App Fon and the call list, the entire
family can listen to the answering machine or view the
call list even when they’re away from home.
• With a FRITZ!Box user account that has only the right to
access a certain area of the NAS you can grant your
friends Internet access to your latest vacation pictures,
for instance.
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Individual Access for Each FRITZ!Box User
Preconfigured FRITZ!Box User: ftpuser
The first time you open the overview of user accounts under
“System > FRITZ!Box Users”, the user “ftpsuser” is already
listed.
This is because the FRITZ!NAS service, in which the storage
media connected with the FRITZ!Box are summarized, can also be accessed over the protocols SAMBA and FTP. If you access FRITZ!NAS via Windows file sharing or an FTP client, your
users must be authenticated by entering “ftpuser”.
The preconfigured user account ensures smooth access to
FRITZ!NAS over SAMBA and FTP. Therefore it is important not
to delete or rename this user.
If you use only the login method with FRITZ!Box user name
and password to access your FRITZ!Box, you can also set up a
user account with NAS access rights.
Only if you always use your FRITZ!Box user account to access
the FRITZ!Box, be it from home or via the Internet, can you delete the preconfigured “ftpuser” account. In every other case
deleting this user account will make it impossible to use the
NAS services of the FRITZ!Box, or allow only restricted use.
Quick Access to Your Own User Account
At the top of the FRITZ!Box user interface is a navigation bar
that allows users to switch between the views of the
FRITZ!Box they are authorized to use. Displayed on the left is
the name of the FRITZ!Box user account with which the user is
currently logged in to the user interface.
Click the blue triangle to open a drop-down menu that offers
access to the basic functions of this user account:
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Individual Access for Each FRITZ!Box User
• Change e-Mail address
Select this entry to assign a different e-mail address to
the current user account.
• Change password
Select this entry to change the password of the current
user account.
• Log off
Select this entry to leave the FRITZ!Box user interface.
Log off of the FRITZ!Box before you surf the web with
your browser.
If you do not click on the FRITZ!Box user interface for a
period of longer than sixty minutes, you will be logged
off automatically.
Disabling FRITZ!Box Users
You can disable a user account without deleting it. The owner
of a disabled account can no longer access the FRITZ!Box contents.
You can neither delete nor disable the user account with
which you are currently logged in to the user interface of your
FRITZ!Box.
1. In the FRITZ!Box user interface, open the “System >
FRITZ!Box Users” menu.
2. Click the “Edit” button for the user account to be dis-
abled.
3. In the “Users” area, remove the checkmark in front of
the “User account enabled” option.
4. Save your settings by clicking “OK”.
The user account has been disabled.
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Forgot Password—What to Do?
8.3 Forgot Password—What to Do?
If you have forgotten your password for the user interface, for
reasons of security, you have to restore the factory settings to
your FRITZ!Box.
This will discard all of your settings. Afterwards you will have
to reconfigure your Internet connection and all personal network and network device settings.
Here is how to restore the factory settings to the FRITZ!Box:
1. Disconnect the FRITZ!Box from the power supply.
2. Reconnect to the power supply after about five seconds
and wait until the “Power” LED lights up.
In the first ten minutes after restarting you can restore
the factory settings to the FRITZ!Box.
3. Open the browser on a computer connected with the
FRITZ!Box by wireless LAN or LAN and enter fritz.box
the address field.
4. In the “Welcome to your FRITZ!Box” window, click “For-
got password?” underneath the password query on and
follow the instructions on the screen.
in
The FRITZ!Box is reset to the factory settings and then restarted. Afterwards you can once again access the
FRITZ!Box user interface.
5. After restarting, reconfigure the FRITZ!Box over the user
interface or load your saved settings to the FRITZ!Box
(see page 32).
This concludes the reset of the FRITZ!Box.
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Using the FRITZ!Box without a Password
8.4 Using the FRITZ!Box without a Password
From within the home network you can operate the FRITZ!Box
user interface without enabling password protection. This
means that every user who accesses the interface of your
FRITZ!Box can view and change all information and settings.
In the “No login” mode, your private information is not sufficiently protected from malicious programs or unwelcome activities. Therefore we urgently advise against using the
FRITZ!Box without password protection!
Protect your FRITZ!Box by defining a password for the
FRITZ!Box user interface.
To do this, go to the “System > FRITZ!Box Users > Login in the
Home Network” and select one of the password protection
methods.
For comprehensive information about logging in to the
FRITZ!Box with a password, see the sections Individual Ac-
cess for Each FRITZ!Box User from page 44 and A Single
FRITZ!Box Access for All Users from page 43.
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MyFRITZ!: Global Access to the FRITZ!Box
9 MyFRITZ!: Global Access to the FRITZ!Box
MyFRITZ! is a web service by AVM, with which you can access your
FRITZ!Box from anywhere in the world over the Internet, just as if you
were at home. This chapter describes what MyFRITZ! does and how to
configure MyFRITZ!.
Using FRITZ!Box from On the Go
Using the web browser of any computer, tablet or smartphone, accessing your FRITZ!Box from anywhere is safe and
simple. The following data are accessible:
• FRITZ!NAS: Photographs, music and documents located
on the storage media connected to the FRITZ!Box are
available anywhere via MyFRITZ!.
With MyFRITZ! and FRITZ!NAS your FRITZ!Box offers a
“personal cloud service” in which all of your data are located safely at home. Data transmission is encrypted;
see page 58.
• FRITZ!Box user interface: With MyFRITZ! you can open the
user interface of your FRITZ!Box from anywhere and configure settings.
Exactly which data are available to you depends on the settings in your FRITZ!Box user account (see page 47).
9.1 Configuring MyFRITZ!
The MyFRITZ! service can be used only with a MyFRITZ! account. Register your FRITZ!Box to receive a MyFRITZ! account.
For instructions, see the Setting Up a MyFRITZ! Account from
page 54.
Once your FRITZ!Box is registered with your MyFRITZ! account,
the FRITZ!Box determines the public IP address each time it is
changed and conveys it to the MyFRITZ!. The FRITZ!Box can be
reached at this IP address in the Internet from anywhere in
the world. When you log in to MyFRITZ! you will be forwarded
to the FRITZ!Box using the IP address.
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Configuring MyFRITZ!
Setting Up a MyFRITZ! Account
To set up a MyFRITZ! account, use a computer that fulfills the
following requirements:
• The computer is connected with the Internet.
• You can access your e-mail on this computer.
Set up the MyFRITZ! account in the FRITZ!Box user interface:
1. Open the FRITZ!Box user interface (see page 29).
2. Select “Internet > MyFRITZ!”.
3. Select “Create new MyFRITZ! account”.
4. Enter your e-mail address.
5. Assign a secure MyFRITZ! password that’s easy for you to
If you already have a FRITZ!Box user account, enter here
the e-mail address you use for the user account.
remember. Note the following:
Use a password with at least eight characters, which includes capitals and lower-case letters as well as numerals and special characters.
See “Characters for Passwords” in the Online Help of the
FRITZ!Box for more information about which characters
you’re allowed to use.
When a password is defined it is displayed in clear text.
Once it has been saved, every time it is entered it will be
displayed encoded.
6. If you do not have a FRITZ!Box user account yet, you will
be prompted to set one up by assigning a user name and
an additional password. For security reasons access to
the FRITZ!Box from the Internet is possible only for users
with a FRITZ!Box user account.
If you already have a FRITZ!Box user account, your MyFRITZ!
registration will be linked with your user account.
Follow the instructions displayed in the FRITZ!Box user
interface.
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Using MyFRITZ!
7. You receive an e-mail from MyFRITZ! containing a regis-
tration link. If possible, open the e-mail on the computer
on which you began setting up the account. Click the
registration link.
8. You are forwarded to the MyFRITZ! web site, where you
are prompted to read the terms of use and activate the
account.
Once the account has been activated successfully, you will be
redirected to your FRITZ!Box user interface.
Now the FRITZ!Box is registered with your MyFRITZ! account.
On the MyFRITZ! page of the FRITZ!Box user interface the options “MyFRITZ! enabled for this FRITZ!Box” and “Internet access to the FRITZ!Box via HTTPS enabled” are selected.
Click “Refresh status” if the status of your MyFRITZ! account is
not yet marked with a red icon.
9.2 Using MyFRITZ!
As soon as you have created a MyFRITZ! account and registered your FRITZ!Box with the account, you can begin using
the MyFRITZ! service.
You can reach your FRITZ!Box from anywhere by opening the
myfritz.net
web site in any web browser.
If you use a smartphone or a tablet, the MyFRITZ!App by AVM
offers you simple access to your FRITZ!Box at home.
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Using MyFRITZ!
MyFRITZ! in the Web Browser
1. Open the myfritz.net web site.
2. Log in with your e-mail address and your MyFRITZ! pass-
word.
3. Click the “To My FRITZ!Box” button.
4. To register with your FRITZ!Box, enter the data of your
FRITZ!Box user account.
You will be directed to the MyFRITZ! page of your FRITZ!Box.
Here you can access the call list and the voice messages on
your answering machine. Via the MyFRITZ! page you cann access the AVM devices fpr home automation that are connected with your FRITZ!Box.
If you have enabled the right to access FRITZ!NAS for the
FRITZ!Box user account you are using, via the MyFRITZ! page
you can access the storage media you released for sharing.
MyFRITZ! over a Smartphone or Tablet
With the MyFRITZ!App from AVM you can use the MyFRITZ!
web service on the following devices:
• Android smartphones or Android tablets with Google An-
droid 2.2 or later
• iPhone (model 3GS or later) or iPod touch (3rd genera-
tion or higher) or iPad with iOS 5.0 or later.
The MyFRITZ!App is available in the Google Play Store
Apple App Store
For more information, tips and information on the apps from
AVM, go to avm.de/en/fritzapps
During configuration, your smartphone or tablet must be connected with the FRITZ!Box over wireless LAN. After setup you
can use the MyFRITZ!App no matter whether you’re at home or
on the go.
1. Load the MyFRITZ!App suitable for your smartphone to
the device.
2. Connect your smartphone or tablet with your FRITZ!Box
via wireless LAN.
FRITZ!Box 3390 56
.
and the
.
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Using MyFRITZ!
3. Open the MyFRITZ!App.
4. To register with your FRITZ!Box, enter the data of your
FRITZ!Box user account. These are your e-mail address or
your FRITZ!Box user name plus the corresponding password.
You will be directed to the MyFRITZ! page of your FRITZ!Box.
If you have enabled the right to access FRITZ!NAS for the
FRITZ!Box user account you are using, via the MyFRITZ! page
you can access the storage media you released for sharing.
MyFRITZ! in the Home Network
You can also use MyFRITZ! in the FRITZ!Box home network.
1. Enter myfritz.box
in the address field of your browser.
2. Log in to your FRITZ!Box.
Depending on the registration method you set for the
home network, you must enter the FRITZ!Box password,
or the user name and the password of the FRITZ!Box user
account.
You will be directed to the MyFRITZ! page of your FRITZ!Box. In
this case no registration with MyFRITZ! is required.
If you registered with the FRITZ!Box password, you now have
access to all of the contents stored on your FRITZ!Box.
If you registered using the information for your FRITZ!Box user
account, the MyFRITZ! page will show those contents of your
FRITZ!Box to which you have access rights.
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Security with MyFRITZ!
Mulitple FRITZ!Boxes
You can register multiple FRITZ!Boxes with one MyFRITZ! account.
• Every FRITZ!Box is registered with the MyFRITZ! account
over its own user interface.
From the “Internet > MyFRITZ!” menu, select the setting
“Register the FRITZ!Box with an existing MyFRITZ! account”.
• When you log in to MyFRITZ!, all registered devices will
be displayed.
9.3 Security with MyFRITZ!
For the following MyFRITZ! activities the https security protocol is used:
• setting up a MyFRITZ! account with myfritz.net.
• registration of the FRITZ!Box with the MyFRITZ! account.
• accessing the MyFRITZ! page of your FRITZ!Box over
myfritz.net
.
• accessing the user interface of the FRITZ!Box.
The FRITZ!Box generates its own https certificate. Because
this certificate does not come from a certification authority
preconfigured in common browsers, you have to confirm that
the connection should be established nevertheless. Firefox
and Internet Explorer will remember your confirmation and
refrain from showing any further warnings.
The HTTP protocol is used to update the IP address on
myfritz.net
clear text.
For further details on the HTTPS and HTTP protocols, see the
section Access from the Internet via HTTPS, FTP and FTPS from
page 70.
FRITZ!Box 3390 58
each day. The password is never transmitted as
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Firmware Update: Updating FRITZ!OS
10 Firmware Update: Updating FRITZ!OS
AVM provides regular free updates of the firmware for your FRITZ!Box.
This software—called FRITZ!OS—controls all of the FRITZ!Box functions. Firmware updates contain further developments of existing
FRITZ!Box functions and often also introduce new functions for your
FRITZ!Box.
Select one of the methods described below to install new firmware on
your FRITZ!Box.
10.1 Performing an Update with the Wizard
The Wizard checks whether new firmware is available for your
FRITZ!Box and installs it automatically if desired.
Performing a Firmware Update
1. Open the FRITZ!Box user interface (see page 29).
2. Click “Wizards” in the menu and start the “Update” Wizard.
The Wizard checks whether a FRITZ!OS update is available for your FRITZ!Box.
If the Wizard finds an update, it displays the version
number of the new FRITZ!OS. Click the link under the
FRITZ!OS version to view information about further developments and new functions contained in the
FRITZ!OS update. Read this information before starting
the update.
3. To transfer the FRITZ!OS update to the FRITZ!Box, click
“Start Firmware Update Now”.
The FRITZ!OS update begins and the “Info” LED on the
FRITZ!Box starts flashing.
Never clear the connection between FRITZ!Box and the
computer during a firmware update, and do not unplug
the power cord, as interrupting the firmware update
could damage your FRITZ!Box.
The firmware update is complete when the “Info” LED stops
flashing.
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Performing an Online Update
10.2 Performing an Online Update
With the “Online Update” function you can install the current
firmware version for your FRITZ!Box quickly and conveniently.
Performing a Firmware Update
1. Open the FRITZ!Box user interface (see page 29).
2. Enable the advanced view.
3. Select “System > Update > Online Update”.
4. Click “Find New FRITZ!OS”.
The FRITZ!Box checks whether a FRITZ!OS update is
available for your FRITZ!Box.
If a new FRITZ!OS version is available for your FRITZ!Box,
the “Start Firmware Update Now” button will be displayed.
5. Click this button to start the update.
The FRITZ!OS update begins and the “Info” LED on the
FRITZ!Box starts flashing.
Never clear the connection between FRITZ!Box and the
computer during a firmware update, and do not unplug
the power cord, as interrupting the firmware update
could damage your FRITZ!Box.
The firmware update is complete when the “Info” LED stops
flashing.
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Performing a Manual Update
10.3 Performing a Manual Update
In some cases it is not possible to perform an automatic update, for instance when the FRITZ!Box is not connected to the
Internet. Then you have the option of performing a manual
firmware update.
Downloading the Firmware File
Before you can perform a manual firmware update, you must
download an up-to-date firmware file from the Internet (using
your neighbor’s or friend’s computer, or at an Internet café) and
save it on your computer or on a connected storage medium.
1. Enter the address ftp://ftp.avm.de/fritz.box/
in your
web browser.
2. Switch to the folder for your FRITZ!Box model, then to the
sub-folder “firmware”, and then to the folder named
“english”.
The complete model name of your FRITZ!Box is shown in
the user interface on the “Overview” page and is also
printed on the sticker on the underside of the housing.
3. Download the current firmware update for your FRITZ!Box
with the file suffix “.image” to the computer.
The currently installed firmware version is displayed on
the “Online Update” tab, “FRITZ!OS File” tab, and on the
“Overview” page. The version number of the firmware
you downloaded and saved is included in the file name
of the *.image file.
Perform an update only if the downloaded firmware is a
newer version than the firmware currently installed.
Now you can copy the firmware file to the computer that is
connected to the FRITZ!Box (e.g. using a USB flash drive).
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Using the Automatic Search for Updates
Performing a Firmware Update
1. Open the FRITZ!Box user interface (see page 29).
2. Enable the advanced view.
3. Select “System > FRITZ!OS Update > Firmware File”.
4. Click the “Save Settings” button to save the current set-
tings of your FRITZ!Box on your computer and save the
export file on your computer.
A prerequisite for loading a new firmware file is that your
current FRITZ!Box settings have been saved in a backup
file. Using this file you can restore the settings of your
FRITZ!Box as needed.
5. Click the “Browse...” button and choose the file with the
new firmware you already downloaded and saved on
your computer.
6. Click the “Start Update” button.
The new firmware is transmitted to the FRITZ!Box.
Never clear the connection between FRITZ!Box and the
computer during a firmware update, and do not unplug
the power cord, as interrupting the firmware update
could damage your FRITZ!Box.
The firmware update is complete when the “Info” LED stops
flashing.
10.4 Using the Automatic Search for Updates
With the AVM service “Search for updates automatically” you
will always be informed about the latest FRITZ!OS updates for
your FRITZ!Box: When a new firmware for your FRITZ!Box was
found, you will be notified on the “Overview” page. From here
you can then install the update.
New updates are not installed automatically.
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Using the Automatic Search for Updates
Performing a Firmware Update
1. Open the “Overview” page.
If an update for your FRITZ!Box is found, you will be notified with the message “The latest firmware is not installed: Update?”.
2. Click the “Update?” link to install the update.
3. In the next window, click “Start Firmware Update Now”.
The FRITZ!OS update begins and the “Info” LED on the
FRITZ!Box starts flashing.
Do not interrupt the power supply to the FRITZ!Box
during the FRITZ!OS update!
The firmware update is complete when the “Info” LED stops
flashing.
Disabling the “Automatic Search for Updates” Service
The service “Search for updates automatically” is enabled upon delivery of the FRITZ!Box, but you can disable it if desired.
1. Open the FRITZ!Box user interface (see page 29).
2. Select the “Contents” link in the header.
The contents page, or site map, of the FRITZ!Box user interface is opened.
3. Scroll down to the botton of this page and click the “AVM
Services” link.
The “AVM Services” page is opened.
4. Disable the setting “FRITZ!Box searches for updates peri-
odically” and save your setting with “Apply”.
The AVM service “Automatic Search for Updates” is now disabled.
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FRITZ!Box as an Internet Router
11 FRITZ!Box as an Internet Router
The FRITZ!Box connects computers in your home network with the Internet. This chapter explains the possibilities presented by using the
FRITZ!Box as an Internet router and how to take advantage of them.
11.1 Parental Control: Controlling Internet Access
Parental control is a function with which you can control the
Internet use of individual computers or Windows users. You
can change three factors to influence Internet use:
• Time: you can restrict the duration of Internet use each
day
• Contents: you can use filtering to block access to web
sites with inappropriate content
• Network applications: you can block unauthorized net-
work applications from running
Time Restrictions, Filter Lists, Network Applications
Restricting Online Time
On a timetable you can define at what times and for a total of
how long the Internet connection may be used on each day of
the week.
For your children, for instance, you can set up the following
time restriction using the timetable:
Monday and Wednesday From 2 pm to 9 pm; no more than 3
Tuesday, Thursday and Friday
Saturday and Sunday From 10 am to noon; and from 4 pm to
FRITZ!Box 3390 64
hours each day
From 6 pm to 9 pm; no more than 3
hours each day
10 pm; no more than 5 hours each day
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Parental Control: Controlling Internet Access
Filtering Contents
Access to web sites with inappropriate content can be blocked
using filters. The following filtering options are available:
• Prevent HTTP queries: You can prevent HTTPS queries.
HTTPS is used, for instance, to open Facebook, Gmail
and online banking.
• Permit web sites with a whitelist:
– You can create a list known as a "whitelist", in which
you include all of the web sites a user is allowed to
access.
– When a whitelist is used, only those web sites includ-
ed in the list can be opened, and no others.
– Using a whitelist is convenient if access is to be limit-
ed to just a few web sites.
• Block web sites with a blacklist:
– You can create a list known as a “blacklist”, in which
you include the web sites a user is not allowed to access.
– No web site included on the blacklist can be opened.
– When a blacklist is used, web pages generally can no
longer be opened by entering the IP address directly.
This is also true for web sites that are not included in
the blacklist.
– For applications that address web sites directly via
the IP address, for instance virus scanner update
software, the relevant IP addresses can be released
for access by entering them in the exception list.
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Parental Control: Controlling Internet Access
Blocking network applications
You can list network applications to be blocked for use. For instance, you can block file sharing software.
Configuring Parental Control
In the FRITZ!Box 3390 factory settings, unrestricted use of the
Internet is set by default.
Parental control for network devices and Windows users
• Parental control is enabled and configured for comput-
ers and other network devices individually. Parental control for network devices is independent of the operating
system.
• In the Windows operating systems (Windows 8, Win-
dows 7 and Windows XP), parental control can be also
enabled and configured for each individual Windows user. Parental control for Windows users requires the service “AVM FRITZ!Box Parental Control”. This service can
be downloaded for free from the AVM web site.
Setting up parental control in the FRITZ!Box
1. Open the FRITZ!Box user interface (see page 29).
The “Internet > Filters” menu is available only if you have
set up the Internet connection in the FRITZ!Box and established an Internet connection.
The “Internet > Filters” menu is not available if you have
configured the FRITZ!Box as a DSL modem or IP client. In
this case, use the corresponding functions of the router
whose Internet connection is being shared.
2. Select the “Internet > Filters” menu.
The “Parental Control” menu is displayed.
3. Select a network device or a Windows user.
4. Click the button.
See the Online Help available in the FRITZ!Box user interface for more information.
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Port Forwarding: Making Computers Accessible from the Internet
11.2 Port Forwarding: Making Computers Accessible from the Internet
With default settings in the FRITZ!Box, programs on your computer and LAN cannot be accessed from the Internet. For applications like online games and file sharing software or server services like HTTP, FTP, VPN, terminal and remote access
servers, you have to make your computer accessible for other
Internet users.
Port forwarding rules
Using port forwarding you allow incoming connections from
the Internet. By releasing certain ports for incoming connections, you grant controlled access to the computers in your
network to other Internet users.
The following port forwarding methods are possible in the
FRITZ!Box:
PING IPv4:
The FRITZ!Box responds to ping inquiries from
the Internet addressed to the IPv4 address of the
FRITZ!Box.
IPv6:
The FRITZ!Box responds to ping inquiries from
the Internet addressed to the IPv6 address of the
FRITZ!Box. Additionally, you can set up PING6
port forwarding rules for each computer in the
home network since each computer has its own
globally valid IPv6 address.
TCP
UDP
IPv4:
Within IPv4 networks you can open the FRITZ!Box
firewall for the protocols TCP and UDP when entering the port range. One port can be opened for
exactly one computer.
IPv6:
Within IPv6 networks you can open the FRITZ!Box
firewall for the protocols TCP and UDP when entering the port range. One port can be opened for
each computer in the network.
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Port Forwarding: Making Computers Accessible from the Internet
ESP
GRE
Exposed host
(Open firewall
completely)
IPv4:
Within IPv4 networks you can open the firewall
for the two protocols ESP and GRE, which do not
use ports.
IPv4:
Within IPv4 networks you can open the firewall
completely for one computer. This computer is
then no longer protected by the FRITZ!Box firewall. If individual ports are already open for other
computers, then data packets for these ports are
not forwarded to the exposed host, but to the
other computer instead.
IPv6:
Within IPv6 networks you can open the firewall
completely for each computer. These computers
are then no longer protected by the FRITZ!Box
firewall.
Setting up port forwarding in the FRITZ!Box
• IPv4: Port forwarding for IPv4 is set up in the “Internet >
Permit Access” menu, on the “Port Forwarding” page.
• IPv6: Enable the advanced view. Port forwarding for IPv6
is also set up in the “Internet > Permit Access” menu, on
the “IPv6” page.
Determining the IPv4 address for accessing the FRITZ!Box
If you have enabled ports for forwarding in the FRITZ!Box, other Internet users can access your computers at the IP address
assigned to your FRITZ!Box by the Internet service provider.
This is a public IPv4 address.
Here is how to determine the public IPv4 address of the
FRITZ!Box:
1. Open any Internet page in order to establish an Internet
connection.
2. Open the FRITZ!Box user interface and enable the ad-
vanced view in the user interface.
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Dynamic DNS: Name instead of IP Address
3. The FRITZ!Box’s public IPv4 address is displayed on the
“Overview” page in the “Connections” area.
Every time the Internet connection is interrupted, the Internet
Service Provider re-assigns the IP address. The IP address
may change in the process. Therefore it is a good idea to use
MyFRITZ! or dynamic DNS so that the IP address can always
be reached under the same name. For information on MyFRITZ!, see the section MyFRITZ!: Global Access to the
FRITZ!Box on page 53. For more information about dynamic
DNS, see the section Dynamic DNS: Name instead of IP Ad-
dress on page 69.
11.3 Dynamic DNS: Name instead of IP Address
Dynamic DNS is an Internet service that makes it possible for
the FRITZ!Box to remain accessible from the Internet at all
times under a fixed name, even though the public IP address
changes.
Dynamic DNS can be used as an alternative to MyFRITZ!. Both
services can be used in parallel.
You must register with a dynamic DNS provider to use this
service. When you register, you agree on the fixed name (domain name) at which your FRITZ!Box should be accessible
from the Internet. You also define a user name and password.
Every time the IP address changes, the FRITZ!Box transmits
the new IP address to the dynamic DNS provider in the form of
an update request. Then the domain name is assigned to the
current IP address by the dynamic DNS provider.
Setting up Dynamic DNS in the FRITZ!Box
1. Open the FRITZ!Box user interface (see page 29).
2. Enable the advanced view.
3. Select the “Internet > Permit Access” menu.
4. Select the “Dynamic DNS” page and set up dynamic
DNS. See the Online Help available in the FRITZ!Box user
interface for more information.
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Access from the Internet via HTTPS, FTP and FTPS
11.4 Access from the Internet via HTTPS, FTP and FTPS
Over the Internet it is possible to access the user interface
and the NAS of the FRITZ!Box even from outside the home
network.. With a laptop, smartphone or tablet PC you can configure settings in the FRITZ!Box user interface, take a look at
your call list, or access the NAS to download or upload files.
Prerequisites for access over the Internet
• Access to the user interface: Every user who would like
to access the FRITZ!Box 3390 externally from the Internet
requires a FRITZ!Box 3390 user account for which the
right “Access from the Internet allowed” is configured.
• Access to NAS: Every user who would like to access the
NAS of the FRITZ!Box externally from the Internet requires a FRITZ!Box 3390 user account for which the
rights “Access from the Internet allowed” and “Access to
NAS contents” are configured.
• The protocols for the desired access must be enabled in
the FRITZ!Box.
HTTPS, FTP and FTPS
The protocols HTTPS, FTP and FTPS are used for access over
the Internet.
• HTTPS (Hypertext Transfer Protocol Secure)
HTTPS is an Internet protocol for bug-proof communication between the web server and the browser in the
World Wide Web.
Enable this protocol to allow access to the FRITZ!Box
from the Internet.
• FTP (File Transfer Protocol)
FTP is a network protocol for transmitting files in IP networks.
Enable this protocol to allow access by FTP to the
FRITZ!Box NAS from the Internet.
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Prioritization: Right of Way for Internet Access
• FTPS (FTP over SSL)
FTPS is a method for encrypting the FTP protocol.
Enable this protocol to secure transmission over FTP.
Enabling HTTPS, FTP and FTPS in the FRITZ!Box
1. Open the FRITZ!Box user interface (see page 29).
2. Enable the advanced view.
3. Select the “Internet > Permit Access” menu.
4. Select the “FRITZ!Box Services” page and enable the
protocols you need. For more information, see the Online Help.
11.5 Prioritization: Right of Way for Internet Access
Prioritization is a function you can use to specify that network
applications and network devices be treated with higher or
lower priority when they access the Internet connection. For
example, you may wish to ensure that applications like IPTV
and video on demand are always treated with higher priority
than other applications. You can also specify that file sharing
applications like eMule and BitTorrent always have to wait behind online games.
Categories for Prioritization
There are three categories for prioritization: “Real-time applications”, “Prioritized applications” and “Background applications”. The categories are explained below.
Network applications and network devices are assigned to
the categories using rules.
Real-Time Applications
This category is suitable for applications with high demands
on transmission speed and reaction times (for example, IPTV
and video on demand).
• Network applications in this category always have priori-
ty over other applications accessing the Internet at the
same time.
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Prioritization: Right of Way for Internet Access
• When the Internet connection is working at full capacity,
the network packets of the applications of this category
will always be sent first. In this case data from network
applications assigned to other categories, like “Prioritized applications”, will be transmitted later.
• If multiple network applications are assigned to this cat-
egory, then they must share the available capacity.
• Whenever Internet telephony is included in this catego-
ry, this application always has the highest priority, even
over other real-time applications.
Prioritized Applications
This category is suitable for applications that require a fast reaction time (for example, company access, terminal applications, games).
• For network applications prioritized in this category,
90% of the FRITZ!Box’s upload bandwidth is available,
as long as no application from the “Real-time applications” category requires bandwidth. The remaining 10%
of the upload bandwidth is available for applications
that are prioritized in lower categories or not prioritized
at all.
• If multiple network applications are assigned to the “Pri-
oritized applications” category, then they must share
the available capacity.
Background Applications
This category is suitable for applications that do not require
any high transmission speed and which are not time-critical
(for example, peer-to-peer services or automatic updates).
• Network applications assigned to this category are al-
ways treated with the lowest priority when the Internet
connection is working at full capacity. So whenever an
application from a different category or a non-prioritized
application requires the entire bandwidth, all background applications must wait until bandwidth capacity
becomes available again.
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VPN: Remote Access to the Home Network
• If no other network applications are active, then the
background applications receive the entire bandwidth.
Prioritization Method in the FRITZ!Box
The following techniques are used in the FRITZ!Box to send
data packets according to their prioritization:
• Change in the order in which packets are sent to the In-
ternet (upstream direction)
The order of the packets the FRITZ!Box receives from the
Internet (downstream direction) cannot be changed.
• Discard low-priority packets in order to ensure the trans-
mission of higher-priority packets. This technique is
used whenever more packets are supposed to be sent to
the Internet than the upstream transmission rate of the
Internet connection allows.
• As long as no packets are being sent from higher-priority
applications, the full transmission rate of the Internet
connection is available for low-priority packets.
Setting Up Prioritization in the FRITZ!Box
1. Enable the advanced view.
2. Prioritization is set up in the “Internet > Filters / Prioriti-
zation” menu.
11.6 VPN: Remote Access to the Home Network
Via VPN a secure remote access to the network of the
FRITZ!Box can be established. The VPN solution for the
FRITZ!Box features the following:
• The VPN solution for the FRITZ!Box is based on the IPSec
standard.
• Computer-LAN coupling and LAN-LAN coupling: VPN con-
nections can be set up for individual remote computers
or even for remote networks.
• A maximum of eight simultaneous active VPN connec-
tions is supported.
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VPN: Remote Access to the Home Network
• The configuration files for the VPN connections are creat-
ed using a separate program. The program is provided
free of charge and can be downloaded from the AVM web
site.
• A free VPN client for individual computers can also be
downloaded from the AVM web site.
The AVM web site offers a Service Portal which presents comprehensive information on VPN in general and in connection
with the FRITZ!Box. Visit this portal to obtain more detailed information.
avm.de/en/vpn
Setting up VPN in the FRITZ!Box
1. Open the FRITZ!Box user interface.
2. Enable the advanced view.
3. Select the “Internet > Permit Access” menu.
4. Select the “VPN” page.
See the Online Help of the FRITZ!Box to set up VPN.
Supplementary Software for VPN
All of the information required for a VPN is saved in a configuration file. The terminals involved in any VPN must receive
this file.
Individual computers that are networked over a VPN require a
VPN client.
• “Configure FRITZ!Box VPN Connection” Wizard
AVM provides the “Configure FRITZ!Box VPN” software
for creating configuration files. This program is a Wizard
that takes you step by step through the VPN configuration. All of the necessary VPN settings, like the encryption method and access rules, are set automatically. The
resulting configuration files must be imported to the respective terminals of the VPN tunnel. At the terminal
with the FRITZ!Box the configuration file is then imported
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Freely Selectable DNS Servers
to the FRITZ!Box. The VPN parameters in these files can
be adjusted manually to connect to products by other
manufacturers.
• The “FRITZ!VPN” VPN Client
AVM offers the “FRITZ!VPN” software as a VPN client.
Both the Wizard and the client can be downloaded free of
charge from the VPN Service Portal on the AVM web site:
avm.de/en/vpn
11.7 Freely Selectable DNS Servers
DNS servers are preset in the FRITZ!Box for IPv4 and IPv6.
These are the DNS servers assigned by the Internet provider.
For both IPv4 and IPv6, the preset DNS server can be replaced
by a free DNS server. Free DNS servers include, for instance,
OpenDNS and Google DNS.
Here is how to change the DNS server entry:
1. Open the FRITZ!Box user interface.
2. Enable the advanced view.
3. In the “Internet > Internet Connection” menu, select the
“DNS Server” page.
4. Change the settings for the DNS servers.
The “DNSv6” page is displayed only if you enabled IPv6
support for the FRITZ!Box on the “IPv6” page.
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DNSSEC: Security for DNS Queries
11.8 DNSSEC: Security for DNS Queries
DNSSEC is short for Domain Name System Security Extensions. As the name says, this is an extension of DNS, the domain name system.
DNSSEC ensures that both the DNS server and the information returned by the DNS server are authentic, or genuine.
Security with DNSSEC
When a home user surfs the web, he sends queries to the Internet by entering URLs in the address line of the browser. A
URL is the name of a web site that is easy to remember, such
as www.avm.de/en
first. The DNS server resolves the URL into the corresponding
IP address. There is one unambiguous IP address for every
URL.
The home user relies on the authenticity of the IP address returned by the DNS server. Authentic means that the response
is the IP address of the desired web site, and not a faked IP
address that leads to a fake web site. DNSSEC can ensure that
the returned addresses are authentic.
. Every query is sent to the DNS server
Support with the FRITZ!Box
The FRITZ!Box supports DNSSEC queries over UDP.
The FRITZ!Box has a DNS proxy. The computers in the home
network use the FRITZ!Box as a DNS server. The FRITZ!Box forwards DNSSEC queries from the home network to the Internet. The FRITZ!Box forwards DNSSEC responses from the Internet to the home network. The DNSSEC information must be
validated on the computer in the home network. For this DNSSEC must be supported in the operating system.
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IPv6: The New Internet Protocol
11.9 IPv6: The New Internet Protocol
IPv6 stands for Internet protocol version 6 and is the successor to IPv4.
The FRITZ!Box supports the new IPv6 web protocol and can
establish IPv6 connections:
• IPv6 support can be switched on in the FRITZ!Box user
interface.
• For simultaneous use of IPv6 and IPv4, the FRITZ!Box
supports Dual-Stack and Dual-Stack Lite. This means
that the FRITZ!Box can communicate with both IPv4 and
IPv6 domains in the Internet.
• The FRITZ!Box supports native IPv6 and IPv6 with a tun-
nel protocol. Native IPv6 means that your Internet service provider supports IPv6 directly on your line.
IPv6-Capable Services in the Home Network
• FRITZ!NAS access via SMB or FTP/FTPS
• Access to the user interface with http or https over IPv6
• The DNS resolver of the FRITZ!Box supports queries for
IPv6 addresses (AAAA records) and can query the upstream DNS resolver of the Internet service provider over
IPv6.
• The globally valid prefix is distributed via router adver-
tisement.
• For guest access to the wireless LAN, the home network
and its wireless guests are separated by IPv6 subnetworks.
• UPnP, UPnP AV media server
• Automatic provisioning (TR-064)
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IPv6: The New Internet Protocol
IPv6-Capable Services in the Internet
• FRITZ!NAS access via FTPS
• Completely closed firewall to protect against unwanted
data from the Internet (Stateful Inspection Firewall)
• Automatic provisioning (TR-069)
• Time synchronization over NTP (Network Time Protocol)
• Remote access via https
• Dynamic DNS via dyndns.org and namemaster.de
Setting Up IPv6 in the FRITZ!Box
1. Open the FRITZ!Box user interface.
2. Enable the advanced view.
3. Then select the “Internet > Account Information” menu.
4. Select the “IPv6” page and set up IPv6 in the FRITZ!Box.
Consult the Online Help of the FRITZ!Box user interface
for more information.
Setting Up IPv6 on the Computer
You can establish connections in the IPv6 range of the Internet only if IPv6 is installed and enabled on the computers in
your home network.
• IPv6 is already installed and enabled in the Windows 7
and Windows Vista operating systems.
• IPv6 is not installed and enabled in standard
Windows XP. You must install and enable IPv6 in order to
use it. The IPv6 installation requires Service Pack 2 for
Windows XP.
• IPv6 has been available in the Mac OS X operating sys-
tems since Mac OS 10.
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Mobile Network: Replace Faulty DSL
11.10 Mobile Network: Replace Faulty DSL
Internet access over the mobile telephone network can be set
up so that the mobile telephone connection is established
automatically whenever the DSL connection fails. This guarantees Internet access even when the DSL connection is fails.
A USB modem for mobile Internet access (UMTS/HSPA) and a
SIM card from a mobile communications provider are required for this. The FRITZ!Box supports UMTS/HSPA modems
from various manufacturers.
Here is how to set up the mobile telephone connection as a
substitute upon DSL failure:
1. Insert the USB modem in the USB port on the FRITZ!Box.
2. Open the FRITZ!Box user interface (see page 29).
In the “Internet” menu, the sub-menu “Mobile Communications” is displayed.
The “Mobile Communications” menu is not available
until the UMTS/HSPA modem has been connected to the
USB port of the FRITZ!Box.
3. Select the setting “Automatically enable the mobile con-
nection when the DSL connection is disrupted”.
4. Configure the settings for your Internet connection over
the mobile communications network. For more information, see the Online Help of the FRITZ!Box.
Access to the Internet is now guaranteed, even when the DSL
connection fails.
As soon as the DSL connection is stable and available for at
least 30 minutes, the connection will be switched back to DSL.
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FRITZ!Box as a Wireless Access Point
12 FRITZ!Box as a Wireless Access Point
The FRITZ!Box is a wireless LAN access point for wireless devices like
notebooks, tablets or smartphones. The FRITZ!Box can establish wireless LAN connections compliant with the fast wireless LAN N standard
in two frequency bands at the same time. The FRITZ!Box is preconfigured with an encryption method from today’s safest method WPA2.
This encryption method is supported by most of the latest wireless
devices. The FRITZ!Box supports wireless LAN convenience functions
like night service and WPS quick connect.
12.1 Connecting Wireless LAN Devices Securely with the FRITZ!Box
In a wireless LAN radio network, security is of the utmost importance. This is why wireless LAN connections between the
FRITZ!Box and your devices are encrypted. For encryption the
FRITZ!Box and your wireless devices must use the same encryption method.
The FRITZ!Box is preconfigured with today’s safest encryption
method WPA2. This encryption method is supported by many
of the latest wireless LAN devices.
If you would like to use wireless devices that do not support
WPA2 or WPA, you can switch encryption in the FRITZ!Box to
the older, less secure WEP method. You can also establish
non-encrypted wireless LAN connections. However, if at all
possible we recommend always establishing WPA2 wireless
LAN connections.
Wireless devices can be connected with the FRITZ!Box automatically or manually. A particularly simple and secure automatic method is WPS, with which a wireless LAN connection
can be established at the touch of a button. For manual wireless LAN connections with the FRITZ!Box, use the wireless
LAN software of your wireless device or the wireless LAN program on your computer.
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Connecting Wireless LAN Devices Securely with the FRITZ!Box
Connecting Wireless Devices Automatically (WPS)
Wireless devices that support the fast connection method
WPS can be connected with the FRITZ!Box automatically.
1. Start the WPS function of your wireless LAN device. Con-
sult the documentation of the device to find out how to
start WPS.
2. Within two minutes, press the WPS button on your
FRITZ!Box and hold it down until the “WLAN” LED begins
flashing.
3. Your wireless LAN device and the FRITZ!Box now establish
a secure network connection automatically. The “WLAN”
LED on the FRITZ!Box stops flashing and remains on.
With this, the wireless LAN connection is established. Your
wireless device is integrated into your home network and can
use the Internet connection of the FRITZ!Box.
Connecting Wireless Devices Manually
You can connect wireless devices with the FRITZ!Box manually. Wireless devices like notebooks, tablets and smartphones
use the wireless LAN software of their own operating system
for this connection. A wireless LAN adapter on the USB port of
your computer can use the wireless LAN software of your computer or a wireless LAN program of its own. No matter what
program is used to establish the wireless LAN connection, the
principle is the same: the wireless LAN software searches for
a wireless radio network in the vicinity and, after authorization with a network key, enables the wireless LAN connection
between the FRITZ!Box and your wireless device.
1. Make sure that the wireless LAN function of the
FRITZ!Box is enabled and the “WLAN” LED is on. If the
“WLAN”LED is not on, press the “WLAN” button briefly.
2. Start the wireless LAN software of your wireless device.
Consult the documentation of your wireless device for instructions.
3. Search for the wireless LAN radio network of your
FRITZ!Box. Upon delivery this network is called
“FRITZ!Box 3390”.
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Connecting Wireless Devices with the FRITZ!Box Guest Access
4. Enter the network key of the FRITZ!Box.
With this, the wireless LAN connection is established. Your
wireless device is integrated into your home network and can
use the Internet connection of the FRITZ!Box.
12.2 Connecting Wireless Devices with the FRITZ!Box Guest Access
With the FRITZ!Box you can provide houseguests with an Internet connection of their own. At this guest access they can
surf the web with their own smartphones or tablets, but cannot access the contents of your home network.
You can set up a guest access if you have connected the
FRITZ!Box directly to your DSL line. If the FRITZ!Box is connected in another way, for instance to a cable modem, you cannot
set up guest access.
Configuring Wireless LAN Guest Access
1. Open the FRITZ!Box user interface.
2. Make sure that the wireless LAN radio network (WLAN) is
enabled in the “WLAN > Radio Network” menu.
3. Select the “WLAN > Guest Access” menu and enable
guest access.
4. Assign a name for the guest wireless network (SSID) and
enter a network key at least 20 characters long under
“Security”.
This concludes the setup of your guest access. Now guests
can register their wireless devices with the FRITZ!Box.
Registering a Device with the Wireless LAN Guest Access
1. Your guest starts the wireless LAN software of his wire-
less device, searches for your guest wireless network
and enters the network key you specified for authorization.
2. The wireless LAN connection will be established.
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Switching the Wireless Radio Network On and Off by Timer
Your guest’s wireless LAN device can use the Internet connection of the FRITZ!Box, but has no access to your home network. The guest device does not have access to the home network. For more information, see the Online Help.
12.3 Switching the Wireless Radio Network On and Off by Timer
You can switch the wireless radio network of the FRITZ!Box
automatically according to a timer. This function is called
“Night Service”. It reduces the power consumption of the
FRITZ!Box by completely turning off the wireless LANmodule.
The FRITZ!Box night service also affects any other FRITZ!Box
products connected in the network (the FRITZ!WLAN Repeater, for instance): the wireless transmission of these devices is
also switched on and off according to the settings in the
FRITZ!Box.
1. Open the FRITZ!Box user interface (see page 29).
2. Open the “WLAN > Schedule” menu.
3. Enable the timer for the wireless LAN radio network.
4. Configure the settings for night service:
– With the options “Switch WLAN off daily” and
“Switch WLAN off according to schedule” you define
the intervals for switching.
– You can also select the option “The radio network
cannot be switched off until no more wireless devices
are active”.
5. Click “Apply” to save your settings.
Now FRITZ!Box night service is enabled and configured.
For more information on settings, see also the Online Help.
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Extending a Wireless LAN Network
Switching Wireless LAN On and Off
You can switch the wireless LAN radio network of the FRITZ!Box
on and off at any time, even when the device is hibernating.
• Press the “WLAN” button on the FRITZ!Box briefly
12.4 Extending a Wireless LAN Network
The range of a wireless LAN radio network is not fixed. It depends on
• the wireless devices you are using for your wireless LAN
connections
• interference in the vicinity of your wireless LAN radio net-
work
• the structural conditions where you operate the wireless
radio network
• the number of wireless devices in the vicinity of your
FRITZ!Box that work in the same frequency range
You can extend the range of your wireless LAN radio network
with a wireless repeater.
Or you can set up a second FRITZ!Box as a wireless repeater.
Extending a Wireless LAN Radio Network with a Wireless
Repeater
You can extend the range of your wireless LAN radio network
with a wireless repeater. In combination with the FRITZ!Box
the AVM FRITZ!WLAN Repeater is especially suitable. All models of the FRITZ!WLAN Repeater series can be integrated into
your wireless LAN radio network and your home network by
WPS quick connect. Find out more in the Internet at:
avm.de/en/Produkte/FRITZ_WLAN/FRITZ_WLAN_Repeater_N_G
Using an Existing FRITZ!Box as a Repeater
You can extend the wireless LAN radio network of your
FRITZ!Box with an additional FRITZ!Box you already have. To
extend your wireless LAN, configure the repeater function in
this device.
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Wireless LAN—Getting Technical
You can configure a FRITZ!Box as a repeater by working
through the following steps:
1. Open the FRITZ!Box user interface.
2. Enable the advance view.
3. Select the “WLAN > Repeater” menu and follow the in-
structions displayed on the screen.
See the Online Help of the FRITZ!Box for more information.
12.5 Wireless LAN—Getting Technical
A wireless LAN is based on standards defined by the Institute
of Electrical and Electronic Engineers (IEEE). These standards
describe, for instance, the transmission speeds, encryption
methods and frequencies used in a wireless LAN network.
Data Throughput
The FRITZ!Box supports your choice of the standards
IEEE 802.11a, IEEE 802.11b, IEEE 802.11g and IEEE 802.11n.
Wireless devices based on one or more of the standards listed can be used for wireless LAN connections with the
FRITZ!Box.
Standard Frequency Band Gross Throughput up to Net Throughput up to
802.11b 2.4 GHz 11 Mbit/s 5 Mbit/s
802.11g 2.4 GHz 54 Mbit/s 25 Mbit/s
802.11a 5 GHz 54 Mbit/s 25 Mbit/s
802.11n 2.4 / 5 GHz 450 Mbit/s 200 Mbit/s
The standards are intended for different frequency bands.
IEEE 802.11a
Because this standard works exclusively in the seldom used 5GHz range, it offers the opportunity to transmit data relatively
free of interference from external influences. Wireless devices
that support 802.11a are much less common than devices that
work in accordance with the 802.11b/g standard.
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Wireless LAN—Getting Technical
IEEE 802.11b
With a maximum throughput rate of 11 Mbit/s, this is the oldest wireless standard. Older wireless devices of the first generation can communicate with the FRITZ!Box using 802.11b.
However, if the wireless device supports newer standards
such as 802.11g, the latest standard should be used.
IEEE 802.11g
In this wireless LAN standard data are transmitted in the 2.4GHz range at a maximum gross throughput of 54 Mbit/s. This
standard is compatible with a wide range of wireless devices.
However, due to heavy use of the 2.4-GHz range, interference
is more common than in the less-used 5-GHz range.
IEEE 802.11n
This standard allows for high throughput rates and ranges.
The FRITZ!Box supports 802.11n in the 2.4-GHz frequency
band, and parallel in the 5-GHz frequency band. Modulation
processes and antenna techniques like MIMO (Multiple Input, Multiple Output) use whichever frequency band is available more effectively than the older standards.
The use of the 802.11n standard—and thus the availability
of higher throughput rates—is possible only if the wireless
LAN connection is secured using the WPA2 security mechanism (AES-CCMP).
Thanks to compatibility with the 802.11g standard, you can
also continue to use older wireless devices.
Setting the Right Standard in the FRITZ!Box
The throughput rate that can be achieved in your wireless LAN
radio network depends on the wireless LAN standards used by
the integrated devices. These wireless LAN standards must also
be set in the FRITZ!Box. Proceed as follows to check which wireless LAN standards are set and change them if needed:
1. Open the FRITZ!Box user interface.
2. Enable the advanced view.
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Wireless LAN—Getting Technical
3. Open “WLAN > Radio Channel” and select which wireless
LAN standards should be used for the 2.4-GHz frequency
band. For the 5-GHz frequency band the setting
“802.11n+a” is already configured.
Note the following for the configuration of this setting:
• Your FRITZ!Box 3390 can make two wireless LAN networks
available simultaneously for data transmission. One of
the wireless radio networks works in the 2.4-GHz frequency band, and the other in the 5-GHz frequency band. This
means the FRITZ!Box can be implemented as an especially flexible wireless LAN access point for the various wireless devices and applications in your network.
• Set the standards of the two wireless radio LAN networks
in the FRITZ!Box such that they are compatible with all of
the wireless devices used in the wireless network.
Make a note of which standards the wireless devices in your
network are compatible with and then adjust the FRITZ!Box
settings according to the following information:
11n, 11g
In your radio network there are wireless devices that are compatible
with one or both of the following standards:
• 802.11n
• 802.11g
In this case set the wireless LAN standard for the 2.4-GHz frequency
band to: 802.11n+g
11g, 11b
In your radio network there are only wireless devices compatible
with one or both of the following standards:
• 802.11g
• 802.11b
In this case set the wireless LAN standard for the 2.4-GHz frequency
band to: 802.11b+g
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Wireless LAN—Getting Technical
11n, 11g, 11b
In your radio network there are only wireless devices compatible
with one or all of the following standards:
• 802.11n
• 802.11g
• 802.11b
In this case set the wireless LAN standard for the 2.4-GHz frequency
band to: 802.11n+g+b
11n, 11a
In your radio network there are only wireless devices compatible
with one or both of the following standards:
• 802.11n
• 802.11a
Set the following mode in the FRITZ!Box: 802.11n+a
The FRITZ!Box transmits with this setting in the 5-GHz frequency
band.
An unused frequency band can be disabled in the FRITZ!Box
in order to reduce energy consumption without losing wireless LAN connections.
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Wireless LAN—Getting Technical
The Standard for Security
IEEE 802.11i
The WPA2 security mechanism is defined in the IEEE 802.11i
standard. WPA2 is an extension of the familiar security mechanism WPA (Wi-Fi Protected Access).
The main feature of the extension of WPA to WPA2 is the AESCCMP encryption process.
Mechanism Encryption
WPA TKIP (Temporary Key Integrity Protocol)
WPA2 TKIP
FRITZ!Box supports the AES encryption procedure as part of
the WPA2 mechanism, and the TKIP encryption procedure as
part of the WPA mechanism. This means that the FRITZ!Box
can be used in combination with any wireless devices that also support WPA2 with AES or WPA with TKIP.
AES-CCMP
based on the extremely secure AES (Advanced
Encryption Standard) procedure. CCMP
(Counter Mode with CBC-MAC Protocol) defines how the AES procedure is applied to
wireless LAN packets.
Frequency Ranges
Wireless LAN uses the frequency ranges at 2.4 GHz and 5 GHz
for transmission.
With the FRITZ!Box you can establish wireless LAN connections in both frequency ranges at the same time.
2.4-GHz frequency band
In the 2.4-GHz frequency band wireless LAN works in the
same range as Bluetooth, microwave devices and various
other devices like radio-controlled toys, garage-door openers
and video bridges. This means that interference may occur
within wireless networks operated in the vicinity of such devices. Generally this has adverse effects on the transmission
rate, including aborted connections.
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Wireless LAN—Getting Technical
In the 2.4-GHz frequency range the European regulation authorities have designated 13 channels for wireless LAN.
A channel can have a bandwidth of 20 MHz (throughput of up
to 216 Mbit/s) or 40 MHz (throughput of up to 450 Mbit/s).
Channels located directly next to each other in the 2.4-GHz
band may overlap and result in mutual interference. For instance, if several wireless networks are operated close to
each other in the 2.4-GHz frequency range with a bandwidth
of 20 MHz, a distance of at least five channels should be left
empty between each two channels used. This means that if
channel 1 is selected for one wireless network, the
channels 6 through 13 can be selected for a second wireless
network. This maintains the minimum distance between
channels.
Should interference in a wireless network persist, the first
step should be to select a different channel.
WLAN Autochannel
With the WLAN autochannel function, the FRITZ!Box automatically searches for the channel subject to the least interference. This process takes into consideration interference from
radio networks in the vicinity (wireless LAN access points)
and potential sources of interference (for instance video
bridges, baby monitors, microwave ovens). Should problems
with interference persist despite this function, try to identify
the source of interference and switch it off manually.
5-GHz Frequency Band
The FRITZ!Box can operate in parallel in the 5-GHz frequency
band. This frequency range is used much less often than the
most common 2.4-GHz frequency range.
In the 5-GHz frequency band the FRITZ!Box supports automatic channel switching by DFS (Dynamic Frequency Selection).
DFS ensures that the channels from 52 to 140 are kept free
for higher-priority users, like weather radar systems. If you
are operating your FRITZ!Box in one of these channels, it monitors the selected channel periodically for higher-priority users, and, if necessary, switches to a different channel. Note
that the FRITZ!Box waits up to ten minutes, as legally re-
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Wireless LAN—Getting Technical
quired, before occupying a free channel. During this period
you cannot register any wireless devices. The wireless LAN
connection is then established automatically.
A prerequisite for use of the 5-GHz frequency band is that
wireless devices used in the network support this frequency
range in accordance with the IEEE 802.11a, IEEE 8002.11n or
IEEE 802.11ac standard.
In the 5-GHz frequency band, two large ranges of frequencies
can be used: 5.15 GHz to 5.35 GHz, and 5.47 GHz to 5.805
GHz. In the EU, up to 19 channels are available in these ranges:
5150 - 5350 MHz (channels 36, 40, 44 , 48, 52, 56, 60 and
64)
5470 - 5725 MHz (channels 100, 104, 108, 112, 116, 120,
124, 128, 132, 136 and 140)
Different conditions may apply for the individual ranges.
2.4 GHz and 5 GHz
The FRITZ!Box works in the wireless network in the 2.4-GHz
range and parallel in the 5-GHz range. Both frequency ranges
can be used simultaneously for wireless connections. This
means you always have the optimum data connection at your
disposal:
• For applications that rely on a steady, high throughput
rate (“streaming”), use the 5-GHz frequency band. This
radio band provides more channels, and these channels
do not overlap, as well as experiencing significantly less
external interference.
• For applications that require a low to normal throughput
rate (for instance, reading and writing e-mail), use the
2.4-GHz frequency band.
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Wireless LAN—Getting Technical
Bandwidth
In both frequency ranges you can select between channel
bandwidths of 20 MHz or 40 MHz (exception: channel 140 in
the 5-GHz frequency band). The FRITZ!Box initially attempts
to select a channel with 40 MHz bandwidth. If this is not possible due to interference or channels already being used by
other wireless networks in the vicinity, the FRITZ!Box automatically switches temporarily to a bandwidth of 20 MHz.
Greater bandwidth provides for higher data throughput:
Bandwidth (MHz) Maximum Data Throughput (Mbit/s)
20 216
40 450
Increasing bandwidths also increases the probability of interference by wireless networks in the vicinity. Large bandwidths
reduce the frequency range available to other wireless networks in the vicinity.
Allocation of the Wireless LAN Channels in the 2.4-GHz Range
Channel Frequency (GHz) Channel Frequency (GHz)
1 2.412 8 2.447
2 2.417 9 2.452
3 2.422 10 2.457
4 2.427 11 2.462
5 2.432 12 2.467
6 2.437 13 2.472
72.442
Allocation of the Wireless LAN Channels in the 5-GHz Range
Channel Frequency (GHz) Channel Frequency (GHz)
36 5.18 108 5.54
40 5.20 112 5.56
44 5.22 116 5.58
48 5.24 120 5.60
52 5.26 124 5.62
56 5.28 128 5.64
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Wireless LAN—Getting Technical
Channel Frequency (GHz) Channel Frequency (GHz)
60 5.30 132 5.66
64 5.32 136 5.68
100 5.50 140 5.70 (20 MHz band-
104 5.52
width only)
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The FRITZ!Box Home Network
13 The FRITZ!Box Home Network
The FRITZ!Box connects your network devices, USB devices and storage devices in what we call a FRITZ!Box home network. In the home
network the FRITZ!Box makes data like images, music and videos
available to all connected users and allows them to share a printer.
Network Devices
• Network devices include, for instance, computers, game
consoles and smartphones that are connected with the
FRITZ!Box via a network cable connection or via wireless
LAN.
• All network devices can access each other’s folders re-
leased for sharing.
• The USB devices connected to the FRITZ!Box can be ac-
cessed by all network devices at the same time, and
available memory can be shared.
If you would like to learn more about the possibilities of network devices in your FRITZ!Box home network, continue reading in the chapter Network Devices in the FRITZ!Box Home
Network from page 96.
USB Devices
USB devices include, for instance, printers, multi-function devices, and flash memory on the USB ports of the FRITZ!Box.
Connected USB devices can be used jointly and simultaneously by all network devices of your FRITZ!Box home network.
For more information about how to best configure USB devices in your home network and how to use them securely, see
the chapter USB Devices in the FRITZ!Box Home Network from
page 108.
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The FRITZ!Box Home Network
Storage (NAS)
The memory of the FRITZ!Box includes storage media like
flash memory and hard drives connected to the USB ports of
the FRITZ!Box.
What is more, the FRITZ!Box is equipped with integrated internal memory and can manage online storage configured on the
server of your telecommunications provider.
For more information about how to access the memory in your
FRITZ!Box home network safely and conveniently, see the
chapter Accessing USB Memory from page 110.
FRITZ!Box Name
You can assign an individual name for your FRITZ!Box in the
FRITZ!Box user interface. The name is set up under “Home
Network > FRITZ!Box Name” and appears in the following areas of your home network display:
• name of the wireless radio network (SSID)
• name of the guest radio network (SSID)
• name of the working group released for home network
sharing
• name of the media server
• push service sender name
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Network Devices in the FRITZ!Box Home Network
14 Network Devices in the FRITZ!Box Home Network
All network devices connected with the FRITZ!Box comprise a network.
Network devices include, for instance, computers, game consoles and
smartphones. The devices can be connected with the FRITZ!Box by cable or wirelessly. This chapter describes the network settings in the
FRITZ!Box and how you can change them. You will also learn how you
can change the IP settings for the computer in the most common operating systems.
14.1 Network Settings in the FRITZ!Box
The FRITZ!Box is delivered with preconfigured network settings. According to these settings, all network devices connected with the FRITZ!Box are located in a single network.
The network settings can be changed and adapted to your
conditions and needs. But you should do so only if you are
well versed in networking technology.
Network Overview
The FRITZ!Box user interface shows an overview with all of the
devices and users connected with the FRITZ!Box.
The network overview “Devices and Users” is found in the
menu “Home Network > Network”.
• For each user and each network device there is an entry
in the network overview. The columns have the following
meanings:
• The network overview is divided into the areas “Active
Connections”, “Guest Network” and “Idle Connections”.
• If you use FRITZ!Powerline devices in your network, then
the FRITZ!Powerline devices are entered in the network
overview along with the network devices connected to
the FRITZ!Powerline devices.
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Network Settings in the FRITZ!Box
For each user and each network device, you find an entry in
the network overview. The columns have the following meanings:
Icon A green LED before the device name indicates that
Name This column displays the name under which the
IP address For network devices, also displayed is the IP ad-
Connection The wireless LAN icon is displayed for wireless
Properties This column indicates whether port forwarding or
a device is actively connected with the FRITZ!Box,
but not using the Internet connection at this time.
A green-blue globe indicates that the device is currently using the Internet connection.
user or the network device is known to the
FRITZ!Box. The names of network devices can be
changed by clicking the button to edit the entry.
dress with which the device is integrated into the
FRITZ!Box network.
connections.
parental control is enabled for the respective user
or network device.
Button for editing the entry
The button opens the entry in editing mode. This
view displays information about the network device, for instance on parental control or port forwarding settings. The name of the device in the
FRITZ!Box can be changed here.
Button for deleting the entry
Users or network devices that do not have an active connection to the FRITZ!Box can be deleted
from the network overview by clicking this button.
Accessing Network Devices by Mouse Click
Network devices that can be reached over the http protocol
can be accessed within the home network with a the click of
the mouse. Clicking the device name opens the user interface
of the http application.
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Network Settings in the FRITZ!Box
Always Assigning the Same IP Address
The editing mode for network devices includes the setting
“Always assign this network device the same IP address”.
When this setting is enabled for a network device, the DHCP
server of the FRITZ!Box will assign the same IP address to this
device each time the connection is established.
Starting the Computer—Wake on LAN
The wake on LAN function of computers can be enabled in the
editing mode for network devices. The computers must support wake on LAN and be connected to the FRITZ!Box with a
network cable. The wake on LAN function is also available
when the devices are connected via FRITZ!Powerline devices.
Wake on LAN is a function that allows a computer in the local
network to be started when it is accessed from the Internet.
For instance, you can access a computer using remote maintenance software, without wasting electricity by keeping the
computer switched on permanently. The computer must be in
standby operation.
The FRITZ!Box supports wake on LAN both for IPv4 and for
IPv6 connections.
• The “Start Computer” Button
You can start the computer each time it is accessed over
the Internet by clicking the “Start Computer” button.
• Starting Automatically
To do this, enable the setting “Start this computer automatically as soon as it is accessed from the Internet”.
When the computer is accessed from the Internet, it is
started automatically.
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Network Settings in the FRITZ!Box
IPv4 Settings in the FRITZ!Box
The IPv4 settings of the FRITZ!Box are preset upon delivery
with the following values:
Factory Settings
IPv4 address 192.168.178.1
Subnet mask 255.255.255.0
DHCP server Enabled
The IP address and the corresponding subnet mask yield the
following values:
Network address of the subnet 192.168.178.0
Entire IPv4 address range for the
computers
The following IPv4 addresses cannot be assigned because
they are reserved for certain purposes:
192.168.178.2 -
192.168.178.254
This IP address is used by the
FRITZ!Box itself
This IP address is the broadcast address used to send messages into the
network
IP Address in Case of Emergency
The FRITZ!Box has a fixed IP address that cannot be changed.
The FRITZ!Box always can be reached at this IP address.
Fixed IP address 169.254.1.1
For instructions about how to handle fixed IP addresses, see
the section Opening the User Interface Using an Emergency IP
Address from page 124.
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192.168.178.1
192.168.178.255
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Network Settings in the FRITZ!Box
IPv4 Address in the FRITZ!Box
Upon delivery the FRITZ!Box is assigned the following IPv4
address:
192.168.178.1
If you would like to change the IPv4 address, please read
through the following sections.
When Does It Make Sense to Change the IPv4 Address?
You should change the IPv4 address of the FRITZ!Box if the
following apply to your network:
• You have an existing local IPv4 network, one subnet with
several computers.
• Fixed IPv4 addresses are registered in the network set-
tings of the computer, and you do not want to or are not
permitted to change these addresses.
• You want to connect the FRITZ!Box to the local IPv4 net-
work in order to make the FRITZ!Box features available to
all of the computers in the IPv4 network.
Reserved IP Addresses
The entire IP network 192.168.180.0 in the FRITZ!Box is reserved for internal purposes.
IPv4 addresses from this network may not be assigned to the
FRITZ!Box.
DHCP Server for IPv4
The FRITZ!Box is equipped with its own DHCP server for the
IPv4 network. The DHCP server is enabled by default in the
factory settings. The following range of IP addresses is reserved for the DHCP server in the factory settings:
192.168.178.20 - 192.168.178.200
This IP address can be changed as needed.
Every time the operating system on a computer connected
with FRITZ!Box is started, the DHCP server assigns it an IPv4
address from the IP address range of the DHCP server.
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