Follett 25CT400A-W Service Manual

25 and 50 Series

Ice and Water Dispensers

Order parts online www.follettice.com

Installation, Operation and Service Manual

25CT400A/W

50CT400A/W

25HT400A/W

50HT400A/W

(shown with SensorSAFE™ accessory)

(shown with SensorSAFE accessory)

25CR400A/W 50CR400A/W

25HR400A/W 50HR400A/W

25FB400A/W

50FB400A/W

(shown with SensorSAFE accessory)

Following installation, please forward this manual to the appropriate operations person.

801 Church Lane • Easton, PA 18040, USA
Toll free [phone] • [phone]
www.follettice.com	208596R14

Table of contents
Before you begin.................................................................................................................................................................	3
Specifications .....................................................................................................................................................................	4
Field wiring..........................................................................................................................................................................	5
Installation...........................................................................................................................................................................	6
Installing freestanding dispensers................................................................................................................................	6
Installing countertop dispensers..................................................................................................................................	9
Installing wall mount dispensers................................................................................................................................	11
Installing RIDE® technology ice machines.................................................................................................................	13
Installing top mount ice machines..............................................................................................................................	14
User information...............................................................................................................................................................	16
Cleaning/descaling and sanitizing.............................................................................................................................	16
Service Information...........................................................................................................................................................	18
Wiring diagram – lever models...................................................................................................................................	18
Wiring diagram – SensorSAFE models.....................................................................................................................	19
Dispenser troubleshooting.........................................................................................................................................	20
Troubleshooting SensorSAFE board and sensors.....................................................................................................	20
Disassembly and replacement instructions................................................................................................................	22
Thermostat locations.................................................................................................................................................	24
Parts...................................................................................................................................................................................	25
Dispenser exterior......................................................................................................................................................	25
Dispense chute and splash panel areas – lever models............................................................................................	26
Electrical box – lever models.....................................................................................................................................	27
Dispense chute and splash panel areas – SensorSAFE models...............................................................................	28
Electrical box – SensorSAFE models........................................................................................................................	30
Wheel motor and drive system...................................................................................................................................	30
Hopper components..................................................................................................................................................	31
Chilled water components..........................................................................................................................................	32
Countertop dispenser plumbing connections.............................................................................................................	33
Water treatment accessories for Symphony ice and water dispensers......................................................................	34

2	25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Welcome to Follett

Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our technical service group toll free at [phone] or [phone].

Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and complete and detailed explanation of the problem

Before you begin

After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.

If damage is found, notify your shipper immediately and contact Follett Corporation for help in filing a claim, if necessary.

Check your paperwork to determine which model you have. Follett model numbers are designed to provide information about the type and capacity of Follett equipment. Following is an explanation of model numbers:

50CT400A

Condenser type – A = air-cooled, W = water-cooled

Ice machine capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant

Ice machine location – R = RIDE™ ice machine, T = integral ice machine in top of cabinet,

B = ice machine in base of freestanding units

Dispenser configuration – C = countertop, H = wall mount, F = freestanding

Approximate storage capacity in lbs

!Important cautions

•Do not tilt any unit further than 30° off vertical during uncrating or installation.

•Dispenser bin area contains mechanical, moving parts. Keep hands and arms clear of this area at all times. If access to this area is required, power to unit must be disconnected first.

•Follett recommends a Follett water filter system be installed in the ice machine inlet water line (standard capacity #00130299, high capacity #00978957, carbonless high capacity #01050442).

•Prior to operation clean and sanitize the dispenser in accordance with instructions found in this manual.

•Ice is slippery. Be sure counters and floors around dispenser are clean, dry and free of ice.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

3

Specifications

Electrical

1.Models with RIDE ice machines (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)

Ice machine and dispenser require their own separate, dedicated circuit.

	Ice machine	Max. fuse	Dispenser	Max. fuse
Basic electrical: 115 V/60 Hz/1 phase	11.0A	20A	4.0A	20A

2.Freestanding models and models with integral ice machines (25FB400A/W, 50FB400A/W, 25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W)

Require a dedicated circuit.

	Total system	Max. fuse
Basic electrical: 115V/60Hz/1 phase	14.0A	20A

3.Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-20 hospital grade plug. Connect to a dedicated 20A circuit fuse or breaker.

Note: It is preferred that circuit be protected by a GFCI.

Ambient

Air temp	+100 F/+38 C max.	+50	F/+10 C min. (best performance below +80 F/+27 C)
Water temp	+90 F/+32 C max.	+40	F/+4 C min. (best performance below +70 F/+21 C)
Water pressure	70 P.S.I. max.	10 P.S.I. min.

Plumbing

	25/50 CR with	25/50 HR with	25/50 CT with	25/50 HT with	25/50 FB
	RIDE	RIDE	integral	integral	ice machine
	ice machine	ice machine	ice machine	ice machine	in base
Dispenser drain	3/4" FPT	3/4" ID tubing	3/4" FPT	3/4" ID tubing	3/4" FPT
Ice machine drain	3/4" MPT	3/4 MPT	–	–	3/4" MPT
Dispenser water inlet	3/8" FPT	3/8" FPT	3/8" FPT	3/8" FPT	3/8" FPT
RIDE IM water inlet	3/8" OD push-in	3/8" OD push-in	–	–	–
Cond. inlet – w/c only	3/8" FPT	3/8" FPT	3/8" FPT	3/8" FPT	3/8" FPT
Cond. drain – w/c only	3/8" FPT	3/8" FPT	3/8" FPT	3/8" FPT	3/8" FPT

Note: Water shut-off recommended within 10 feet (3 m) of dispenser. Drain to be hard piped and insulated, and maintain slope of at least 1/4" per foot (6 mm per 30.4 cm run) of slope.All plumbing connections must be made in accordance with local building codes.

Ventilation clearances

Countertop and wall mount models with RIDE ice machine (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)

— none. 12" (305 mm) at top advised for service.

Countertop and wall mount models with integral ice machine (25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W) — 6" (153 mm) at top. 6" (153 mm) each side advised for service.

Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102 mm) at rear. 12" (305 mm) at top advised for service.

4	25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Field wiring for countertop and wall mount dispensers with RIDE technology ice machines

!All field wiring must be installed in accordance with NEC and local electrical codes. Field wiring diagram is intended only to aid electrician or technician in understanding how equipment works.

Model	Electrical connection	Circuits required
25FB400A/W, 50FB400A/W	cord & plug provided	115/60/1, 20A max. fuse size
25CT400A/W, 50CT400A/W	cord & plug provided	115/60/1, 20A max. fuse size
25HT400A/W, 50HT400A/W
25CR400A/W, 50CR400A/W	cord & plug provided	115/60/1
25HR400A/W, 50 HR400A/W		dispenser: 20A max. fuse size
		ice maker: 20A max. fuse size

!Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the cord and plug(s) and follow the appropriate field wiring diagram on the following page.

See Ice machine Installation and Operation manual for recommended junction box preparation of hard-wired RIDE ice machines.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

5

Field Wiring diagrams

(For installations requiring hard-wiring equipment)

Freestanding dispensers, countertop and wall mount dispensers with integral ice machines

IMPORTANT

FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN

OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS. ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH NEC AND LOCAL ELECTRICAL CODES.

Electric Power Source

GND	B W
X
GRN

Standard electrical - 115V, 1 Ph, 60 Hz, max. fuse size 20 amps

		DISPENSER		FUSED
		JUNCTION	BOX
	LEGEND	GND X GRN		DISCONNECT
	WIRENUT
		B
X	EQUIPMENT
		W
	GROUND
B - BLACK
W - WHITE		R
R - RED
GRN - GREEN

Countertop and wall mount dispensers with RIDE ice machines

LEGEND

WIRENUT

XEQUIPMENT GROUND

B - BLACK

W - WHITE

R - RED

GRN - GREEN

DISPENSER JUNCTION BOX

GND X GRN

B

W

R

				IMPORTANT
Standard electric - 115V, 60 Hz, 1 Ph,				FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
				OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS.
Max. fuse size per circuit - 20 amps				ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
				NEC AND LOCAL ELECTRICAL CODES.
Electric Power Source				Electric Power Source
				B W	GND
					X
GND	B W				GRN
X
GRN
							UPPER ICEMAKER
							JUNCTION BOX
		FUSED	LOWER ICEMAKER		FUSED		(POWER)
					DISCONNECT
		DISCONNECT					GNDX GRN
			JUNCTION BOX
			(BIN SIGNAL)							W
				W						B
				B

6	25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Installation procedure

Before you begin

•All dispensers must be installed level in both directions to ensure proper operation

•Required ventilation and recommended service clearances:

•Countertop and wall mount models with RIDE ice machine (25CR400A/W, 25HR400A/W, 50CR400A/W, 50HR400A/W) — none. 12" (305 mm) at top recommended for service

•Countertop and wall mount models with integral ice machine (25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W) — 6" (153 mm) at top. 6" (153 mm) each side recommended for service

•Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102 mm) at rear. 12" (305 mm) at top recommended for service

•All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser.

See counter cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where utilities will exit through back of dispenser, refer to back view drawings.

•Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with integral drain pans. Front of sink should be a minimum of 23" (584 mm) from back wall. Connection of utilities through the back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is absent.

•SensorSAFE dispensers are shipped with a plastic, protective film on sensor lenses. For proper operation, plastic film must be removed after installation.

Installing freestanding dispensers

1.Carefully tip dispenser back to expose underside and block up in place.

!Do not tilt unit further than 30° off vertical.

2.Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to seat legs securely against underside of dispenser.

3.Position dispenser in desired location and adjust legs to level in both directions.

4.Connect water supply to 3/8" FPT fitting on back of dispenser (Fig. 1A).

5.Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT dispenser drain fitting (Fig.1B), and 3/4" MPT ice machine drain fitting (Fig. 1C) on back of dispenser.

6.Run drain lines to wall or floor drain. Provide an air break between the drain lines and drain. If ice machine drain fitting is below an intended wall drain, a condensate pump must be used.

7.If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 3/8" FPT condenser inlet fitting on back of dispenser (Fig.1D).

Note: Do not run condenser supply water through ice machine water filter system.

8.Connect condenser drain line to 3/8" FPT condenser outlet fitting on back of dispenser (Fig.1E).

Important: Do not connect condenser drain line to any other drain lines.

9.Plug dispenser into 20A rated NEMA 5-20 wall socket.

10.Remove front cover of base section by removing two screws at bottom corners of cover.Allow cover to drop approximately 3/8" (5 mm) and pull forward.

11.Turn on water supply and check that water level in float reservoir (when full) is within 1/4" (6 mm) of mark on side of reservoir, and that float moves freely. Check for leaks.

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

7

Fig. 1 – Rear connections, freestanding models

.8"

(A) 3/8" FPT (20mm) water inlet

10.5"

(267mm)

6.75" 31.5" (171mm)

(800mm)

15.125"

(384mm)

10.25"

(259mm)

3.125"	3.125"
(79mm)	(79mm)

access panel

(B) 3/4" FPT drain power cord

(D)3/8" FPT condenser inlet location (water-cooled only)

(E)3/8" FPT condenser outlet location (water-cooled only)

(C)3/4" MPT icemaker drain location (water-cooled only)

(B) 3/4" MPT icemaker drain location (air-cooled only)

12 Verify that water sensor tabs are immersed in water in reservoir.

13.Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.

14.If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labels.

15.Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.

16.Sanitize ice machine according to instructions in ice machine manual. Discard ice made during sanitizing process.

17.Turn off ice machine bin signal switch.

18.Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.

19.Turn ice machine bin signal switch on and replace front covers, securing with screws.

8	25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Installing countertop dispensers

!	Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to
	counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.

1.Position dispenser in desired location, mark dispenser outline on counter and remove dispenser.

2.Drill four 3/8" (5 mm) holes in counter (Fig. 2) to anchor dispenser to counter.

Follett countertop dispensers can have any or all utilities run directly through counter or out rear of dispenser. For dispensers with any utilities exiting through counter, make counter cut-out (Fig. 2)

3.If ice transport tube will exit out rear of dispenser, remove ice transport tube knock-out (Fig. 5G) from rear of dispenser.

Note: Utility connections can be accessed through front of dispenser by removing stainless steel splash panel, or by removing access panel (Figs. 4, 5) on back of dispenser.

4.If any electric utilities or water line will be connected through rear of dispenser, remove utility knock-out (Figs. 4, 5F) from rear of dispenser and install supplied protective grommet.

Fig. 2 – Counter cut-out, all models

	21" (533mm)
	20.125" (511mm)	.44" (11mm)
.5"	10.5"
	(267mm)	1.5" (38mm)
(127mm)
	cut-out	12.5"
.375" holes	9" X 16"
	(229mm x 407mm)	(317mm)
(9.52mm)		16.5"
		(419mm)
		.375 (10mm)
	drain pan	6.5"
		(165mm)

Fig. 3 – Top view, dispenser plumbing connections countertop

(L) 3/4" FPT dispenser drain

(K) alternate 3/4" dispenser (drain location)

(G) 3/8" FPT water inlet

(J) 3/8" FPT condenser water outlet

(H) 3/8" FPT condenser water inlet

drain pan

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

9

5.If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear of dispenser, proceed to step 10.

6.Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser.

7.Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box.

8.Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear dispenser panel. Resecure junction box to dispenser using Phillips head screws.

9.Place power cord inside dispenser and replace access panel (Figs. 4, 5) to rear of dispenser.

Note: For dispensers to be installed with utilities connected through rear of dispenser, it may be easier to make preliminary connections before dispenser is set in place.

10.Apply a thick bead, approximately. 1/4" (6 mm) diameter, of NSF listed silicone sealant (Dow-Corning RTV732 or equivalent) 1/4" (6 mm) inside marked outline of dispenser.

11.Carefully position dispenser on counter.

12.Remove four screws securing splash panel to front of dispenser and gently lay splash panel on counter. (Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet fitting while pulling on tubing.)

13.Secure dispenser to counter with four 3/8" bolts (supplied by others).

14.Smooth excess sealant around outside of dispenser.

15.Run water supply line from back of dispenser through utility knock-out (Figs. 4, 5F) or up through counter cut-out. Connect water supply line to 3/8" FPT fitting on (Fig. 3G) utility flange at bottom of dispenser.

16.Remove 3/4" drain connection plug from either fitting at rear of dispenser (Fig. 3L) or internal fitting

(Fig. 3K), as appropriate. Connect and run a dedicated drain line to wall or floor drain.An air break should be provided.

17.Proceed with either RIDE or top-mounted ice machine connection instructions, as appropriate.

Fig. 4 – Rear connections, countertop models with integral ice machines

	access panel
	(F) utility connection
	knock-out
	5.875"
	(149mm)
10.5"	.8"
(267mm)	(20mm)

3/4" FPT drain	14.75"
	(375mm)

Fig. 5 – Rear connections, countertop models with RIDE ice machines

access panel

utility connection knock-out

ice transport tube knock-out

5.875" (14.9 cm)

	0.8"
6.375"	(20 mm)
(16.2 cm)
3/4" MPT drain
10.5"
(26.7 cm)
14.75"
(37.5 cm)

10	25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

Installing wall mount dispensers

!Wall and fasteners must be of sufficient strength to carry weight of unit. Hardware for this is not included.

1.Install supplied wall bracket with six 3/8" diameter fasteners as shown in Fig. 7.

Note: Three holes are available at each fastening site to allow capture of studs/support within wall.

Steps 2 - 3 are required for models with integral ice machine only (25HT400A/W and 50HT400A/W).

2.For models with integral ice machine, use straight edge to position filler strip flush with top edge of wall bracket.

3.Fasten filler strip to wall as shown in Fig. 8.

4.For all models, cut utility hole in wall (Figs. 7 and 8) using wall bracket as template.

5.Lift dispenser onto wall bracket, positioning unit so that hook on back of dispenser is captured by wall bracket support angle (Fig. 6, hook detail).

!Do not rest dispenser weight on bottom front edge of wall bracket.

6.Install four 1/4-20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket.

7.Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet fitting while pulling on tubing.

Fig. 6 – Side view and angle detail for wall mount units without drain pan with integral ice machine (in top of cabinet). Wall mount units with RIDE ice machines will not require installation of a filler strip.

24"

(610mm)

21.5" 2.5" (546mm)

(64mm)

17.125"

(435mm)

16.875"

(429mm)

23"

(584mm)

support angle and hook detail

18.5"

(470mm)

25HT400A/W 12" (305mm) 50HT400A/W

16" (406mm) 25HT400A/W 44" (1118mm)

50HT400A/W

48" (1219mm)

13.5"

(343mm)

18"

(457mm)

25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB

11