Dell 1355cn, 1355cnw User Manual 2

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Dell™ 1355cn/1355cnw Multifunction

Color Printer

User's Guide

Contents 1

Contents

Dell™ 1355cn/1355cnw Multifunction Color

Printer ............................................................1

User's Guide .................................................1

Before Beginning .......................................19

A Notes, Notices, and Cautions . . . . . . . . . 21

1 Dell™ 1355cn/1355cnw Multifunction Color Printer

User's Guide 23

2 Finding Information . . . . . . . . . . . . . . . . . 25

3 Product Features

. . . . . . . . . . . . . . . . . . . 29

4 About the Printer . . . . . . . . . . . . . . . . . . . 33

Front View . . . . . . . . . . . . . . . . . . . . . . . . 33

Rear View

. . . . . . . . . . . . . . . . . . . . . . . . 34

Space Requirements

. . . . . . . . . . . . . . . . . . 34

2 Contents

Automatic Document Feeder (ADF) . . . . . . . . . . . 36

Operator Panel

. . . . . . . . . . . . . . . . . . . . . . 36

Securing the Printer

. . . . . . . . . . . . . . . . . . . 36

Ordering Supplies . . . . . . . . . . . . . . . . . . . . 37

Setting Up Printer (Printer Setup) ...........39

5 Removing Packaging Material . . . . . . . . 41

6 Connecting Your Printer . . . . . . . . . . . . . 43

Connecting Printer to Computer or Network . . . . . . 44

Direct Connection

. . . . . . . . . . . . . . . . . 44

Network Connection . . . . . . . . . . . . . . . . 45

Turning On the Printer

. . . . . . . . . . . . . . . . . . 47

Connecting the Telephone Line . . . . . . . . . . . . . 48

7 Setting the IP Address . . . . . . . . . . . . . . 51

Setting Initial Settings on the Operator Panel . . . . . 51

Assigning an IP Address (for IPv4 Mode)

. . . . . . . . 53

The Operator Panel

. . . . . . . . . . . . . . . . . 54

The Tool Box

. . . . . . . . . . . . . . . . . . . . 55

Verifying the IP Settings

. . . . . . . . . . . . . . . . . 56

Printing and Checking the Printer Settings Page

. . . . 57

The Operator Panel

. . . . . . . . . . . . . . . . . 57

Contents 3

The Tool Box . . . . . . . . . . . . . . . . . . . . 57

8 Loading Paper . . . . . . . . . . . . . . . . . . . . . 59

Loading Print Media in the Multipurpose Feeder (MPF) 59

Loading Print Media in the Priority Sheet Inserter (PSI)

9 Installing Printer Drivers on Computers Running

Windows 69

Identifying Printer Driver Pre-install Status (For Network Connection

Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . 69

The Operator Panel

. . . . . . . . . . . . . . . . 69

The Tool Box

. . . . . . . . . . . . . . . . . . . . 69

Disabling the firewall before installing your printer 70

Inserting the Drivers and Utility CD . . . . . . . . . . . 70

Direct Connection Setup

. . . . . . . . . . . . . . . . 71

For installing host-based printer driver

. . . . . . 71

For installing XML Paper Specification (XPS) printer driver 71

Network Connection Setup . . . . . . . . . . . . . . . 74

Network Printer Setup on a Local Network

. . . . 74

Network Printer Setup on a Remote Network . . . 79

Configuring Wireless Settings (Dell 1355cnw Multifunction Color

Printer Only)

. . . . . . . . . . . . . . . . . . . . . . . 85

Using Wizard Setup to Configure Wireless Settings

Using Advanced Setup to Configure Wireless Settings

Setting up a New Wireless Network Environment for Your

Computer (When you need to setup your wireless connectivity

with your computer) . . . . . . . . . . . . . . . . 97

Setting Up for Shared Printing

. . . . . . . . . . . . . 107

4 Contents

Point and Print . . . . . . . . . . . . . . . . . . . 109

Peer-to-Peer . . . . . . . . . . . . . . . . . . . . 112

10 Installing Printer Drivers on Computers Running

Macintosh 117

Installing the Drivers and Software . . . . . . . . . . . 117

Adding a Printer on Mac OS X 10.5 or Later Version(s)

117

Adding a Printer on Mac OS X 10.4.11

. . . . . . . 118

Using Your Printer ...................................121

11 Dell Printer Configuration Web Tool . . . 123

Overview . . . . . . . . . . . . . . . . . . . . . . . . . 123

Using the Dell Printer Configuration Web Tool

. . . . . 125

Setting Up the Dell Printer Configuration Web Tool

. . 126

Setting Up From Web Browser

. . . . . . . . . . . 127

Setting Up From Operator Panel

. . . . . . . . . . 129

Page Display Format

. . . . . . . . . . . . . . . . . . . 129

Top Frame

. . . . . . . . . . . . . . . . . . . . . . 129

Left Frame

. . . . . . . . . . . . . . . . . . . . . 130

Right Frame

. . . . . . . . . . . . . . . . . . . . . 132

Changing the Settings of the Menu Items

. . . . . . . . 133

Details of the Menu Items

. . . . . . . . . . . . . 133

Printer Status

. . . . . . . . . . . . . . . . . . . . 135

Printer Jobs

. . . . . . . . . . . . . . . . . . . . . 137

Printer Settings

. . . . . . . . . . . . . . . . . . . 138

Print Server Settings

. . . . . . . . . . . . . . . . 160

Contents 5

Print Volume . . . . . . . . . . . . . . . . . . . . 179

Address Book . . . . . . . . . . . . . . . . . . . 179

Tray Settings

. . . . . . . . . . . . . . . . . . . . 186

12 Print Media Guidelines . . . . . . . . . . . . . 189

Paper . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Paper Characteristics

. . . . . . . . . . . . . . . 189

Recommended Paper

. . . . . . . . . . . . . . . 190

Unacceptable Paper

. . . . . . . . . . . . . . . . 191

Selecting Paper . . . . . . . . . . . . . . . . . . 191

Selecting Preprinted Media and Letterhead

. . . . 192

Printing on Letterhead

. . . . . . . . . . . . . . . 192

Loading Letterhead . . . . . . . . . . . . . . . . . 193

Selecting Pre-Punched Paper

. . . . . . . . . . . 193

Envelopes

. . . . . . . . . . . . . . . . . . . . . . . . 194

Labels . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Storing Print Media

. . . . . . . . . . . . . . . . . . . 196

Identifying Print Media and Specifications

. . . . . . 196

Supported Paper Sizes

. . . . . . . . . . . . . . . 196

Supported Paper Types

. . . . . . . . . . . . . . 198

Paper Type Specifications . . . . . . . . . . . . . 199

13 Loading Print Media . . . . . . . . . . . . . . . 201

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . 201

Print Media Dimensions

. . . . . . . . . . . . . . . . 201

Loading Print Media in the Multipurpose Feeder (MPF)

202

Loading an Envelope in the Multipurpose Feeder (MPF)

207

6 Contents

Loading Letterhead . . . . . . . . . . . . . . . . . 210

Loading Print Media in the Priority Sheet Inserter (PSI)

211

Loading an Envelope in the Priority Sheet Inserter (PSI)

214

Loading Letterhead

. . . . . . . . . . . . . . . . . 217

Manual Duplex Printing (Windows Printer Driver Only)

218

The Multipurpose Feeder (MPF)

. . . . . . . . . . 218

The Priority Sheet Inserter (PSI)

. . . . . . . . . . 219

Using the Output Tray Extension

. . . . . . . . . . . . 221

14 Operator Panel . . . . . . . . . . . . . . . . . . . 223

Using the Operator Panel Buttons . . . . . . . . . . . . 223

Printing a Panel Settings Page . . . . . . . . . . . . . 225

The Operator Panel

. . . . . . . . . . . . . . . . . 225

The Tool Box . . . . . . . . . . . . . . . . . . . . 225

Printing, Copying, Scanning, and Faxing 227

15 Printing . . . . . . . . . . . . . . . . . . . . . . . . . 229

Tips for Successful Printing . . . . . . . . . . . . . . . 229

Tips on Storing Print Media

. . . . . . . . . . . . 229

Avoiding Paper Jams

. . . . . . . . . . . . . . . . 229

Sending a Job to Print

. . . . . . . . . . . . . . . . . . 229

Canceling a Print Job

. . . . . . . . . . . . . . . . . . 230

Canceling From the Operator Panel

. . . . . . . . 230

Canceling a Job From the Computer Running Windows

230

Contents 7

Direct Print Using the USB Storage Device . . . . . . 231

Supported File Formats

. . . . . . . . . . . . . . 231

Printing a Report Page

. . . . . . . . . . . . . . . . . 232

Printing a System Settings Page

. . . . . . . . . . 232

The Operator Panel

. . . . . . . . . . . . . . . . 232

Printer Settings

. . . . . . . . . . . . . . . . . . . . . 233

Using the Tool Box to Change the Printer Settings

233

Adjusting the Language

. . . . . . . . . . . . . . 233

16 Copying . . . . . . . . . . . . . . . . . . . . . . . . . 235

Loading Paper for Copying . . . . . . . . . . . . . . . 235

Preparing a Document

. . . . . . . . . . . . . . . . . 235

Making Copies From the Document Glass . . . . . . . 235

Making Copies From the ADF

. . . . . . . . . . . . . . 237

Setting Copy Options

. . . . . . . . . . . . . . . . . . 238

Number of Copies

. . . . . . . . . . . . . . . . . 238

Color

. . . . . . . . . . . . . . . . . . . . . . . . 238

Collated . . . . . . . . . . . . . . . . . . . . . . . 239

Reduce/Enlarge

. . . . . . . . . . . . . . . . . . 240

Document Size

. . . . . . . . . . . . . . . . . . . 241

Original Type . . . . . . . . . . . . . . . . . . . . 242

Lighter/Darker

. . . . . . . . . . . . . . . . . . . 243

Sharpness

. . . . . . . . . . . . . . . . . . . . . 244

Auto Exposure . . . . . . . . . . . . . . . . . . . 244

Multiple-Up

. . . . . . . . . . . . . . . . . . . . . 245

Margin Top/Bottom

. . . . . . . . . . . . . . . . . 247

Margin Left/Right

. . . . . . . . . . . . . . . . . . 248

Margin Middle

. . . . . . . . . . . . . . . . . . . 249

8 Contents

Changing the Default Settings . . . . . . . . . . . . . 250

Setting the Power Saver Timer Option

. . . . . . . . . 250

17 Scanning . . . . . . . . . . . . . . . . . . . . . . . . 253

Scanning Overview . . . . . . . . . . . . . . . . . . . 253

Scanning From the Operator Panel . . . . . . . . . . . 254

Scanning Using the TWAIN Driver

. . . . . . . . . . . 255

Scanning Using the Windows Image Acquisition (WIA) Driver

257

Using a Scanner on the Network . . . . . . . . . . . . 259

Overview

. . . . . . . . . . . . . . . . . . . . . . 259

Confirming a Login name and Password . . . . . . 261

Specifying a Destination to Store the Document

. 262

Configuring the Printer Settings

. . . . . . . . . . 271

Sending the Scanned File on the Network . . . . . 279

Scanning to USB Storage Device

. . . . . . . . . . . . 280

Sending an E-Mail with the Scanned Image . . . . . . 281

Setting an E-Mail Address Book

. . . . . . . . . . 281

Sending an E-mail With the Scanned File . . . . . 282

18 Faxing . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Using the Numeric Keypad to Enter Characters . . . . 285

Keypad Letters and Numbers

. . . . . . . . . . . 285

Changing Numbers or Names

. . . . . . . . . . . 286

Inserting a Pause

. . . . . . . . . . . . . . . . . . 286

Configuring Fax Initial Settings

. . . . . . . . . . . . . 286

Setting Your Country

. . . . . . . . . . . . . . . . 286

Contents 9

Setting the Printer ID . . . . . . . . . . . . . . . . 287

Setting the Time and Date . . . . . . . . . . . . . 288

Changing the Clock Mode

. . . . . . . . . . . . . 289

Setting Sounds

. . . . . . . . . . . . . . . . . . . . . 289

Speaker Volume

. . . . . . . . . . . . . . . . . . 289

Ringer Volume

. . . . . . . . . . . . . . . . . . . 290

Specifying the Fax Settings

. . . . . . . . . . . . . . . 290

Changing the Fax Settings Options

. . . . . . . . 290

Available Fax Settings Options

. . . . . . . . . . . 291

Advanced Fax Settings

. . . . . . . . . . . . . . . 294

Sending a Fax

. . . . . . . . . . . . . . . . . . . . . . 296

Loading an Original Document on the ADF

. . . . 296

Loading an Original Document on the Document Glass

296

Resolution . . . . . . . . . . . . . . . . . . . . . 298

Document Type

. . . . . . . . . . . . . . . . . . . 298

Lighter/Darker

. . . . . . . . . . . . . . . . . . . 299

Sending a Fax Automatically . . . . . . . . . . . . 299

Sending a Fax Manually

. . . . . . . . . . . . . . 300

Confirming Transmissions . . . . . . . . . . . . . 301

Automatic Redialing

. . . . . . . . . . . . . . . . 302

Sending a Delayed Fax

. . . . . . . . . . . . . . . . . 302

Sending a Fax from the Driver (Direct Fax)

. . . . . . . 303

Example

. . . . . . . . . . . . . . . . . . . . . . 303

Receiving a Fax

. . . . . . . . . . . . . . . . . . . . . 308

About Receiving Modes

. . . . . . . . . . . . . . 308

Loading Paper for Receiving Faxes

. . . . . . . . 308

Receiving a Fax Automatically in the Fax Mode

. . 309

Receiving a Fax Manually in the Telephone Mode

309

Receiving a Fax Automatically in the Telephone/Fax or Ans/Fax

Mode . . . . . . . . . . . . . . . . . . . . . . . . 309

10 Contents

Receiving a Fax Manually Using an External Telephone 309

Receiving Faxes Using the DRPD Mode . . . . . . 310

Receiving Faxes in the Memory

. . . . . . . . . . 311

Polling Receive

. . . . . . . . . . . . . . . . . . . 311

Automatic Dialing

. . . . . . . . . . . . . . . . . . . . 311

Speed Dialing

. . . . . . . . . . . . . . . . . . . . 311

Storing a Number for Speed Dialing

. . . . . . . . 311

Sending a Fax Using a Speed Dial . . . . . . . . . 312

Group Dialing

. . . . . . . . . . . . . . . . . . . . 313

Setting Group Dial

. . . . . . . . . . . . . . . . . 314

Editing Group Dial . . . . . . . . . . . . . . . . . 314

Sending a Fax Using Group Dialing (Multi-address Transmission)

316

Printing an Address Book List . . . . . . . . . . . 316

Other Ways to Fax . . . . . . . . . . . . . . . . . . . . 316

Using the Secure Receiving Mode

. . . . . . . . . 316

Using an Answering Machine . . . . . . . . . . . 318

Using a Computer Modem

. . . . . . . . . . . . . 319

Printing a Report

. . . . . . . . . . . . . . . . . . . . . 319

Changing Setting Options

. . . . . . . . . . . . . . . . 320

Know Your Printer ...................................321

19 Understanding the Tool Box Menus . . . 323

Printer Settings Report . . . . . . . . . . . . . . . . . 323

Printer Information

. . . . . . . . . . . . . . . . . 323

Menu Settings

. . . . . . . . . . . . . . . . . . . 324

Reports

. . . . . . . . . . . . . . . . . . . . . . . 327

Contents 11

TCP/IP Settings . . . . . . . . . . . . . . . . . . . 328

Tray Settings . . . . . . . . . . . . . . . . . . . . 328

Defaults Settings

. . . . . . . . . . . . . . . . . . 329

Fax Settings

. . . . . . . . . . . . . . . . . . . . 331

Printer Maintenance

. . . . . . . . . . . . . . . . . . 333

System Settings

. . . . . . . . . . . . . . . . . . 333

Date & Time

. . . . . . . . . . . . . . . . . . . . 336

Paper Density . . . . . . . . . . . . . . . . . . . 336

Adjust BTR

. . . . . . . . . . . . . . . . . . . . . 337

Adjust Fuser

. . . . . . . . . . . . . . . . . . . . 338

Registration Adjustment . . . . . . . . . . . . . . 338

Adjust Altitude

. . . . . . . . . . . . . . . . . . . 340

Reset Defaults

. . . . . . . . . . . . . . . . . . . 340

Non-Dell Toner . . . . . . . . . . . . . . . . . . . 341

BTR Refresh Mode

. . . . . . . . . . . . . . . . . 341

Web Link Customization

. . . . . . . . . . . . . . 342

TCP/IP Settings . . . . . . . . . . . . . . . . . . . 342

Tray Settings

. . . . . . . . . . . . . . . . . . . . 343

EWS (Embedded Web Server or Dell Printer Configuration Web

Tool) . . . . . . . . . . . . . . . . . . . . . . . . 345

Scan Defaults

. . . . . . . . . . . . . . . . . . . 345

Fax Defaults . . . . . . . . . . . . . . . . . . . . 347

Copy Defaults

. . . . . . . . . . . . . . . . . . . 348

Fax Settings

. . . . . . . . . . . . . . . . . . . . 351

Diagnosis

. . . . . . . . . . . . . . . . . . . . . . . . 356

Chart Print

. . . . . . . . . . . . . . . . . . . . . 356

Environment Sensor Info

. . . . . . . . . . . . . . 356

Clean Developer . . . . . . . . . . . . . . . . . . 356

Refresh Mode

. . . . . . . . . . . . . . . . . . . 357

Resetting Defaults

. . . . . . . . . . . . . . . . . . . . 357

12 Contents

20 Understanding the Printer Menus . . . . . 359

Defaults Settings . . . . . . . . . . . . . . . . . . . . 359

Copy Defaults

. . . . . . . . . . . . . . . . . . . . 359

Scan Defaults

. . . . . . . . . . . . . . . . . . . . 364

Fax Defaults . . . . . . . . . . . . . . . . . . . . 369

USB Print Defaults

. . . . . . . . . . . . . . . . . 371

Tray Settings

. . . . . . . . . . . . . . . . . . . . . . . 371

MPF

. . . . . . . . . . . . . . . . . . . . . . . . . 371

Reports/List . . . . . . . . . . . . . . . . . . . . . . . 373

System Settings

. . . . . . . . . . . . . . . . . . 373

Panel Settings . . . . . . . . . . . . . . . . . . . 373

Job History

. . . . . . . . . . . . . . . . . . . . . 374

Error History

. . . . . . . . . . . . . . . . . . . . 374

Color Test Page . . . . . . . . . . . . . . . . . . . 374

Protocol Monitor

. . . . . . . . . . . . . . . . . . 374

Address Book

. . . . . . . . . . . . . . . . . . . . 374

Fax Activity . . . . . . . . . . . . . . . . . . . . . 374

Admin Menu

. . . . . . . . . . . . . . . . . . . . . . . 374

Phone Book

. . . . . . . . . . . . . . . . . . . . . 375

Network

. . . . . . . . . . . . . . . . . . . . . . 375

Fax Settings

. . . . . . . . . . . . . . . . . . . . . 381

System Settings . . . . . . . . . . . . . . . . . . 391

Maintenance

. . . . . . . . . . . . . . . . . . . . 396

Secure Settings

. . . . . . . . . . . . . . . . . . 402

Scan to EMail . . . . . . . . . . . . . . . . . . . . 404

USB Settings

. . . . . . . . . . . . . . . . . . . . 404

Panel Language

. . . . . . . . . . . . . . . . . . . . . 405

Panel Lock Function

. . . . . . . . . . . . . . . . . . . 405

Enabling the Panel Lock

. . . . . . . . . . . . . . 405

Contents 13

Disabling the Panel Lock . . . . . . . . . . . . . . 406

Resetting Defaults

. . . . . . . . . . . . . . . . . . . . 407

21 Understanding Your Printer Software (Windows

Only) 409

Printer Status Window . . . . . . . . . . . . . . . 409

Status Monitor Console

. . . . . . . . . . . . . . 409

Dell Supplies Management System

. . . . . . . . 409

Software Update . . . . . . . . . . . . . . . . . . 410

Quick Launch Utility

. . . . . . . . . . . . . . . . 410

Address Book Editor

. . . . . . . . . . . . . . . . 412

ScanButton Manager . . . . . . . . . . . . . . . 413

ScanDirect

. . . . . . . . . . . . . . . . . . . . . 413

User Setup Disk Creating Tool

. . . . . . . . . . . 413

22 Understanding Printer Messages . . . . . 415

23 Printing with Web Services on Devices (WSD) 425

Adding Roles of Print Services . . . . . . . . . . . . . 425

Printer Setup

. . . . . . . . . . . . . . . . . . . . . . 426

Installing a Printer Driver Using the Add Printer Wizard

426

24 Specifications . . . . . . . . . . . . . . . . . . . . 429

Operating System Compatibility . . . . . . . . . . . . 429

Power Supply

. . . . . . . . . . . . . . . . . . . . . . 429

Dimensions

. . . . . . . . . . . . . . . . . . . . . . . 430

14 Contents

Memory . . . . . . . . . . . . . . . . . . . . . . . . . 430

Page Description Language (PDL)/Emulation, Operating System, and

Interface

. . . . . . . . . . . . . . . . . . . . . . . . . 430

MIB Compatibility

. . . . . . . . . . . . . . . . . . . . 430

Environment

. . . . . . . . . . . . . . . . . . . . . . . 431

Cables . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Copier Specifications

. . . . . . . . . . . . . . . . . . 432

Scanner Specifications

. . . . . . . . . . . . . . . . . 433

Facsimile Specifications . . . . . . . . . . . . . . . . 434

Maintaining Your Printer .......................437

25 Maintaining Your Printer . . . . . . . . . . . . 439

Determining the Status of Supplies . . . . . . . . . . . 439

Conserving Supplies . . . . . . . . . . . . . . . . . . . 439

Storing Print Media

. . . . . . . . . . . . . . . . . . . 440

Storing Consumables

. . . . . . . . . . . . . . . . . . 440

Replacing Toner Cartridges . . . . . . . . . . . . . . . 441

Removing the Toner Cartridges

. . . . . . . . . . 441

Installing a Toner Cartridge . . . . . . . . . . . . 442

Cleaning Inside the Printer

. . . . . . . . . . . . . . . 444

Cleaning the Color Toner Density (CTD) Sensor

. . . . 448

Adjusting Color Registration

. . . . . . . . . . . . . . 450

Contents 15

Performing Auto Adjust . . . . . . . . . . . . . . 450

Printing the Color Registration Chart . . . . . . . 451

Determining Values

. . . . . . . . . . . . . . . . 452

Entering Values

. . . . . . . . . . . . . . . . . . . 453

Cleaning the Scanner

. . . . . . . . . . . . . . . . . . 454

Cleaning the ADF Feed Roller

. . . . . . . . . . . . . . 456

26 Clearing Jams . . . . . . . . . . . . . . . . . . . . 459

Avoiding Jams . . . . . . . . . . . . . . . . . . . . . . 459

Identifying the Location of Paper Jams

. . . . . . . . . 460

Clearing Paper Jams From the ADF

. . . . . . . . . . . 461

Clearing Paper Jams From the Front of the Printer . . . 465

Clearing Paper Jams From the Back of the Printer

. . . 467

Clearing Paper Jams From the Output Tray

. . . . . . . 470

Troubleshooting .......................................475

27 Troubleshooting . . . . . . . . . . . . . . . . . . 477

Basic Printer Problems . . . . . . . . . . . . . . . . . 477

Display Problems

. . . . . . . . . . . . . . . . . . . . 477

Printing Problems

. . . . . . . . . . . . . . . . . . . . 478

Print Quality Problems

. . . . . . . . . . . . . . . . . 480

The output is too light

. . . . . . . . . . . . . . . 480

Toner smears or print comes off/Stain on back side

481

16 Contents

Random spots/Blurred images . . . . . . . . . . . 482

The entire output is blank . . . . . . . . . . . . . 483

Streaks appear on the output

. . . . . . . . . . . 483

Pitched color dots

. . . . . . . . . . . . . . . . . 484

Vertical blanks . . . . . . . . . . . . . . . . . . . 484

Ghosting

. . . . . . . . . . . . . . . . . . . . . . 485

Fog

. . . . . . . . . . . . . . . . . . . . . . . . . 486

Bead-Carry-Out (BCO) . . . . . . . . . . . . . . . 487

Auger mark

. . . . . . . . . . . . . . . . . . . . . 487

Wrinkled/Stained paper

. . . . . . . . . . . . . . 488

The top margins is incorrect . . . . . . . . . . . . 489

Color registration is out of alignment

. . . . . . . 490

Protrudent / Bumpy paper

. . . . . . . . . . . . . 491

Jam

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

Misfeed jam

. . . . . . . . . . . . . . . . . . . . 492

Multi-feed jam

. . . . . . . . . . . . . . . . . . . 493

Copy Problem

. . . . . . . . . . . . . . . . . . . . . . 494

Fax Problems

. . . . . . . . . . . . . . . . . . . . . . 494

Scanning Problems

. . . . . . . . . . . . . . . . . . . 496

Scanner Driver/Printer Utility Problems . . . . . . . . 499

Before Beginning

Notes, Notices, and Cautions 21

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your printer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written permission of

Dell Inc. is strictly forbidden.

Trademarks used in this text:

Dell

and the

DELL

logo are trademarks of Dell Inc.;

Microsoft

Windows

Windows Server

and Windows Vista

are either trademarks or registered trademarks of

Microsoft Corporation in the United States and/or other countries; Adobe is either a registered

trademark or a trademark of Adobe Systems Incorporated in the United States and/or other

countries; Wi-Fi is a registered trademarks of the Wi-Fi Alliance.

XML Paper Specification (XPS)

: This product may incorporate intellectual property owned by

Microsoft Corporation. The terms and conditions upon which Microsoft is licensing such

intellectual property may be found at http://go.microsoft.com/fwlink/?LinkId=52369;

DES

: This

product includes software developed by Eric Young (eay@mincom.oz.au);

AES

software provided by Dr Brian Gladman under BSD licensing terms;

TIFF (libtiff)

ICC Profile (Little

cms)

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in

trademarks and trade names other than its own.

Our printer software uses some of the codes defined by the Independent JPEG Group.

____________________

22 Notes, Notices, and Cautions

UNITED STATES GOVERNMENT RESTRICTED RIGHTS

This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication,

or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii)

of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in

applicable FAR provisions: Dell Inc., One Dell Way, Round Rock, Texas, 78682, USA.

November 2010 Rev. A00

Dell™ 1355cn/1355cnw Multifunction Color Printer User's Guide 23

Dell™ 1355cn/1355cnw

Multifunction Color Printer User's

Guide

Click the links to the left for information on the features, options, and

operation of your printer. For information on other documentation included

with your printer, see "Finding Information" on page 25.

To order replacement toner cartridges or supplies from Dell:

Double-click the icon on your desktop.

If you cannot find the icon on your desktop, follow the procedure below.

Navigate to

x:\abc\Dell Printers\Dell 1355 Multifunction Color

Printer\Reorder

, where

x:\abc

is the location where the printer

software is installed.

Click the file

dl1armm.exe

Click

File

on the toolbar.

Choose

Send To

from the drop-down menu, and then click

Desktop(create shortcut)

on the submenu that appears.

Visit the Dell Printer Supplies website at

www.dell.com/supplies

, or order

Dell printer supplies by phone.

For best service, have your Dell printer Service Tag ready.

To locate the Service Tag of your printer, see "Express Service Code and

Service Tag" on page 27.

24 Dell™ 1355cn/1355cnw Multifunction Color Printer User's Guide

Finding Information 25

Finding Information

NOTE: The USB cable and the Ethernet cable are not shipped with your printer.

What are you looking for? Find it here

• Drivers for my printer

•My

User's Guide

Drivers and Utilities

The

Drivers and Utilities

CD contains setup video,

documentation, and drivers for your printer. You can

use the CD to install/re-install drivers or access your

setup video and documentation.

Readme files may be included on your CD to provide

last-minute updates about technical changes to your

printer or advanced technical reference material for

experienced users or technicians.

• How to use my printer

Quick Reference Guide

26 Finding Information

• Safety information

•Warranty information

Product Information Guide

CAUTION: Read and follow all safety instructions in

your

Product Information Guide

prior to setting up and

operating your printer.

How to set up my printer

Setup diagram

Troubleshooting "Troubleshooting" on page 477

What are you looking for? Find it here

Finding Information 27

Express Service Code and

Service Tag

The Express Service Code and Service Tag are located

inside the side door of your printer.

• Latest drivers for my printer

• Answers to technical service

and support questions

• Documentation for my

printer

Go to support.dell.com

support.dell.com provides several online tools,

including:

• Solutions — Troubleshooting hints and tips,

articles from technicians, and online courses

• Upgrades — Upgrade information for

components, such as printer driver

• Customer Care — Contact information, order

status, warranty, and repair information

•Downloads — Drivers

• Manuals — Printer documentation and product

specifications

Go to support.dell.com. Select your region and fill in

the requested details to access help tools and

information.

What are you looking for? Find it here

Service Tag Express Service Code

xxxxxxx 000 000 000 00

28 Finding Information

+ 492 hidden pages