Blackberry SWDT643442-941426-0201084713-001 User Manual

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BlackBerry Style 9670 Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/ smartphones.

SWDT643442-941426-0201084713-001

Contents

Quick Help.......................................................................................................................................................................................................... 9

Top 10................................................................................................................................................................................................................. 9

Getting to know your smartphone..................................................................................................................................................................... 13

Tips..................................................................................................................................................................................................................... 19

Make it yours...................................................................................................................................................................................................... 24

Shortcuts............................................................................................................................................................................................................ 31

Phone shortcuts................................................................................................................................................................................................. 31

Message shortcuts.............................................................................................................................................................................................. 31

File and attachment shortcuts........................................................................................................................................................................... 32

Typing shortcuts................................................................................................................................................................................................. 33

Media shortcuts................................................................................................................................................................................................. 34

Browser shortcuts.............................................................................................................................................................................................. 35

Calendar shortcuts............................................................................................................................................................................................. 36

Search shortcuts................................................................................................................................................................................................. 36

Map shortcuts.................................................................................................................................................................................................... 37

Troubleshooting: Shortcuts................................................................................................................................................................................ 37

Phone................................................................................................................................................................................................................. 38

Phone basics....................................................................................................................................................................................................... 38

Emergency calls.................................................................................................................................................................................................. 41

Volume............................................................................................................................................................................................................... 41

Voice mail........................................................................................................................................................................................................... 42

Speed dial........................................................................................................................................................................................................... 43

Call waiting, call forwarding, and call blocking................................................................................................................................................... 44

Fixed dialing and smart dialing........................................................................................................................................................................... 46

Conference calls................................................................................................................................................................................................. 48

Call logs............................................................................................................................................................................................................... 49

Multiple phone numbers.................................................................................................................................................................................... 50

Phone options.................................................................................................................................................................................................... 51

Troubleshooting: Phone..................................................................................................................................................................................... 54

Voice commands................................................................................................................................................................................................ 57

Perform an action using a voice command........................................................................................................................................................ 57

Available voice commands................................................................................................................................................................................. 57

Change the language for voice commands........................................................................................................................................................ 58

Turn off choice lists for voice commands........................................................................................................................................................... 58

Change the options for voice prompts............................................................................................................................................................... 58

Improve voice recognition.................................................................................................................................................................................. 59

Troubleshooting: Voice dialing........................................................................................................................................................................... 59

Messages............................................................................................................................................................................................................ 60

Email................................................................................................................................................................................................................... 60

PIN messages...................................................................................................................................................................................................... 76

Text messages.................................................................................................................................................................................................... 80

Security options for messages............................................................................................................................................................................ 88

Attachments....................................................................................................................................................................................................... 90

S/MIME-protected messages............................................................................................................................................................................. 92

IBM Lotus Notes native encrypted messages..................................................................................................................................................... 98

PGP protected messages.................................................................................................................................................................................... 99

Troubleshooting: Messages................................................................................................................................................................................ 106

Files.................................................................................................................................................................................................................... 112

File basics........................................................................................................................................................................................................... 112

Managing files and attachments........................................................................................................................................................................ 114

Troubleshooting: Attachments........................................................................................................................................................................... 118

Media................................................................................................................................................................................................................. 119

Music.................................................................................................................................................................................................................. 119

Podcasts............................................................................................................................................................................................................. 122

Videos................................................................................................................................................................................................................. 124

Video camera..................................................................................................................................................................................................... 125

Camera............................................................................................................................................................................................................... 126

Pictures............................................................................................................................................................................................................... 129

Voice notes......................................................................................................................................................................................................... 131

Ring tones........................................................................................................................................................................................................... 132

Media storage.................................................................................................................................................................................................... 134

Transferring and downloading media files......................................................................................................................................................... 137

Supported audio and video file formats............................................................................................................................................................. 139

Troubleshooting: Media..................................................................................................................................................................................... 140

Ring tones, sounds, and alerts............................................................................................................................................................................ 143

About ring tones, sounds, and alerts.................................................................................................................................................................. 143

Change your ring tone, notifiers, or reminders.................................................................................................................................................. 143

Add a custom profile.......................................................................................................................................................................................... 144

Add a contact alert............................................................................................................................................................................................. 144

Silence your device............................................................................................................................................................................................. 144

Flashing LED........................................................................................................................................................................................................ 145

Change alarm notification options..................................................................................................................................................................... 145

Turn on event sounds......................................................................................................................................................................................... 145

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 146

Browser.............................................................................................................................................................................................................. 147

Browser basics.................................................................................................................................................................................................... 147

Browser bookmarks............................................................................................................................................................................................ 150

RSS feeds............................................................................................................................................................................................................ 151

Browser options................................................................................................................................................................................................. 152

Browser security................................................................................................................................................................................................. 154

Browser push...................................................................................................................................................................................................... 156

Troubleshooting: Browser.................................................................................................................................................................................. 158

Calendar............................................................................................................................................................................................................. 159

Calendar basics................................................................................................................................................................................................... 159

Meetings............................................................................................................................................................................................................. 160

Conference call meetings................................................................................................................................................................................... 162

Synchronizing calendar....................................................................................................................................................................................... 164

Calendar options................................................................................................................................................................................................ 166

Troubleshooting: Calendar................................................................................................................................................................................. 168

Contacts.............................................................................................................................................................................................................. 170

Contact basics..................................................................................................................................................................................................... 170

Customizing contacts......................................................................................................................................................................................... 171

Synchronizing contacts....................................................................................................................................................................................... 173

Personal distribution lists................................................................................................................................................................................... 175

Multiple contact lists.......................................................................................................................................................................................... 176

Contact list options............................................................................................................................................................................................. 176

Troubleshooting: Contacts................................................................................................................................................................................. 177

Clock................................................................................................................................................................................................................... 179

Set the date and time......................................................................................................................................................................................... 179

Change what appears on the screen when your device is charging................................................................................................................... 179

Change the clock face......................................................................................................................................................................................... 179

Display a second time zone on the clock............................................................................................................................................................ 180

Turn on the alarm............................................................................................................................................................................................... 180

Silence the alarm................................................................................................................................................................................................ 180

Turn on bedside clock mode.............................................................................................................................................................................. 181

Set options for bedside clock mode................................................................................................................................................................... 181

Use the stopwatch.............................................................................................................................................................................................. 181

Use the timer...................................................................................................................................................................................................... 181

Change timer notification options...................................................................................................................................................................... 182

Troubleshooting: Clock....................................................................................................................................................................................... 182

Tasks and memos............................................................................................................................................................................................... 183

Create a task or memo....................................................................................................................................................................................... 183

Send a task or memo.......................................................................................................................................................................................... 183

Change or delete a task or memo...................................................................................................................................................................... 183

Change the status of a task................................................................................................................................................................................ 183

Hide completed tasks......................................................................................................................................................................................... 184

Show tasks in the calendar................................................................................................................................................................................. 184

Synchronizing tasks and memos......................................................................................................................................................................... 184

About categories................................................................................................................................................................................................ 186

Categorize a contact, task, or memo.................................................................................................................................................................. 186

Create a category for contacts, tasks, or memos............................................................................................................................................... 186

Turn off the prompt that appears before you delete items............................................................................................................................... 187

Typing................................................................................................................................................................................................................. 188

Typing basics...................................................................................................................................................................................................... 188

Typing input methods........................................................................................................................................................................................ 189

Typing options.................................................................................................................................................................................................... 189

Spelling checker.................................................................................................................................................................................................. 190

Custom dictionary.............................................................................................................................................................................................. 191

AutoText............................................................................................................................................................................................................. 192

Troubleshooting: Typing..................................................................................................................................................................................... 194

Keyboard............................................................................................................................................................................................................ 195

Assign an application to a Convenience key....................................................................................................................................................... 195

Change the default currency symbol.................................................................................................................................................................. 195

Set the cursor speed........................................................................................................................................................................................... 195

Turn on key tones............................................................................................................................................................................................... 195

Set the trackpad sensitivity................................................................................................................................................................................ 196

Turn off trackpad sounds................................................................................................................................................................................... 196

Troubleshooting: Keyboard................................................................................................................................................................................ 196

Language............................................................................................................................................................................................................ 197

About typing input languages............................................................................................................................................................................ 197

Change the language.......................................................................................................................................................................................... 197

Use a shortcut for switching typing input languages when you are typing........................................................................................................ 197

Add a display language....................................................................................................................................................................................... 198

Delete a language............................................................................................................................................................................................... 198

Troubleshooting: Language................................................................................................................................................................................ 198

Screen display..................................................................................................................................................................................................... 199

Set options for backlighting................................................................................................................................................................................ 199

Use a picture as your device wallpaper.............................................................................................................................................................. 199

Change the display font...................................................................................................................................................................................... 199

Organizing applications on the Home screen..................................................................................................................................................... 200

Add a message that appears when your device is locked.................................................................................................................................. 201

Use grayscale or reverse contrast for the screen display................................................................................................................................... 201

Turn on flashing LED notification for wireless coverage.................................................................................................................................... 201

External display.................................................................................................................................................................................................. 201

Themes............................................................................................................................................................................................................... 202

Troubleshooting: Display.................................................................................................................................................................................... 203

GPS technology................................................................................................................................................................................................... 204

About GPS technology........................................................................................................................................................................................ 204

Turn on GPS technology..................................................................................................................................................................................... 204

Set the GPS receiver that you use to track your movement.............................................................................................................................. 204

Get your GPS location........................................................................................................................................................................................ 205

Prevent others from tracking your location....................................................................................................................................................... 205

Turn off location aiding...................................................................................................................................................................................... 205

Troubleshooting: GPS technology...................................................................................................................................................................... 206

Maps................................................................................................................................................................................................................... 207

Map basics.......................................................................................................................................................................................................... 207

Map options....................................................................................................................................................................................................... 210

Troubleshooting: Maps...................................................................................................................................................................................... 211

Applications........................................................................................................................................................................................................ 212

About multitasking............................................................................................................................................................................................. 212

Keep an application running in the background and switch to another application......................................................................................... 212

Close an application so that it is not running in the background....................................................................................................................... 212

About adding applications.................................................................................................................................................................................. 213

About social networking applications................................................................................................................................................................ 214

About instant messaging applications................................................................................................................................................................ 214

Require your device password before adding an application............................................................................................................................ 214

Delete an application......................................................................................................................................................................................... 215

View properties for an application..................................................................................................................................................................... 215

View the size of an application database........................................................................................................................................................... 215

Troubleshooting: Applications........................................................................................................................................................................... 215

BlackBerry Device Software............................................................................................................................................................................... 216

About updating the BlackBerry Device Software............................................................................................................................................... 216

Update the BlackBerry Device Software over the wireless network.................................................................................................................. 217

Return to or delete the previous version of the BlackBerry Device Software.................................................................................................... 217

Update the BlackBerry Device Software from a web site.................................................................................................................................. 217

Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 218

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 218

Manage Connections.......................................................................................................................................................................................... 220

Manage Connections basics............................................................................................................................................................................... 220

Mobile network.................................................................................................................................................................................................. 222

Wi-Fi technology................................................................................................................................................................................................ 226

Bluetooth technology......................................................................................................................................................................................... 232

Power and battery.............................................................................................................................................................................................. 240

Turn off your device........................................................................................................................................................................................... 240

Set your device to turn on and turn off automatically....................................................................................................................................... 240

Reset the device................................................................................................................................................................................................. 240

Check the battery power level........................................................................................................................................................................... 240

Tips: Extending battery life................................................................................................................................................................................. 240

Memory and media cards................................................................................................................................................................................... 242

About media cards............................................................................................................................................................................................. 242

Supported media cards...................................................................................................................................................................................... 242

View the amount of available storage space on your device............................................................................................................................. 242

Turn off media card support.............................................................................................................................................................................. 242

Repair files stored on your media card or on your device................................................................................................................................. 242

About compression............................................................................................................................................................................................ 243

About file encryption.......................................................................................................................................................................................... 243

Turn on encryption............................................................................................................................................................................................. 243

Tips: Freeing and conserving storage space....................................................................................................................................................... 244

Troubleshooting: Storage and media cards........................................................................................................................................................ 245

Search................................................................................................................................................................................................................. 246

Search for an item.............................................................................................................................................................................................. 246

Set the types of items that are included in searches......................................................................................................................................... 246

Search for messages........................................................................................................................................................................................... 246

Message search criteria...................................................................................................................................................................................... 247

Do more with your message search results....................................................................................................................................................... 247

Search for text in a message, in a file, or on a web page................................................................................................................................... 248

View, change, or delete a saved search............................................................................................................................................................. 248

Search for a contact in your organization's address book.................................................................................................................................. 248

Security............................................................................................................................................................................................................... 250

Security basics.................................................................................................................................................................................................... 250

Password keeper................................................................................................................................................................................................ 252

Encryption.......................................................................................................................................................................................................... 254

Memory cleaning................................................................................................................................................................................................ 256

Certificates......................................................................................................................................................................................................... 257

PGP keys............................................................................................................................................................................................................. 264

Certificate servers.............................................................................................................................................................................................. 269

Key store............................................................................................................................................................................................................. 271

Smart cards......................................................................................................................................................................................................... 273

VPN settings....................................................................................................................................................................................................... 276

Verify security software manually...................................................................................................................................................................... 277

Third-party application control.......................................................................................................................................................................... 278

Troubleshooting: Security.................................................................................................................................................................................. 281

Service books and diagnostic reports................................................................................................................................................................. 282

Accept, delete, or restore a service book........................................................................................................................................................... 282

Run a diagnostic report...................................................................................................................................................................................... 282

View, submit, or delete a diagnostic report....................................................................................................................................................... 282

Set a default recipient for diagnostic reports..................................................................................................................................................... 283

I cannot run or submit a diagnostic report......................................................................................................................................................... 283

View the version number of the BlackBerry Device Software on your device................................................................................................... 283

Synchronization.................................................................................................................................................................................................. 284

About synchronization....................................................................................................................................................................................... 284

Reconcile email over the wireless network........................................................................................................................................................ 284

Delete email on your device and in your email application on your computer................................................................................................. 285

Synchronize organizer data over the wireless network..................................................................................................................................... 285

About synchronization conflicts......................................................................................................................................................................... 285

Manage email reconciliation conflicts................................................................................................................................................................ 286

Manage data synchronization conflicts.............................................................................................................................................................. 286

About backing up and restoring device data...................................................................................................................................................... 286

Empty the deleted items folder on your computer from your device............................................................................................................... 287

Troubleshooting: Synchronization..................................................................................................................................................................... 287

Accessibility options........................................................................................................................................................................................... 289

About accessibility options................................................................................................................................................................................. 289

Screen accessibility options................................................................................................................................................................................ 289

Audio and phone accessibility options............................................................................................................................................................... 290

Typing accessibility options................................................................................................................................................................................ 292

Calculator........................................................................................................................................................................................................... 294

Use the calculator............................................................................................................................................................................................... 294

Convert a measurement..................................................................................................................................................................................... 294

BrickBreaker....................................................................................................................................................................................................... 295

About BrickBreaker............................................................................................................................................................................................ 295

BrickBreaker capsules......................................................................................................................................................................................... 295

BrickBreaker scoring........................................................................................................................................................................................... 296

Play BrickBreaker................................................................................................................................................................................................ 296

Adjust the volume.............................................................................................................................................................................................. 296

Set the paddle speed.......................................................................................................................................................................................... 297

Word Mole game................................................................................................................................................................................................ 298

Word Mole game basics..................................................................................................................................................................................... 298

Single-player games............................................................................................................................................................................................ 299

Multiplayer games.............................................................................................................................................................................................. 300

Troubleshooting: Word Mole............................................................................................................................................................................. 301

Glossary.............................................................................................................................................................................................................. 302

Legal notice........................................................................................................................................................................................................ 307

User Guide

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation

message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for

example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related topics

Change options for your personal email account, 68

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

Related topics

I cannot change the number of times that my device rings, 55

key > Save.

User Guide

Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the key > All.

•

To hide an application icon, highlight the icon. Press the key > Hide.

•

To show all hidden application icons, press the key > Show All.

•

To stop hiding an application icon, highlight the icon. Press the the Hide field.

Related topics

My display changed, 203

key > Hide. A check mark should not appear beside

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the

key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

User Guide

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the

key > Help.

Quick Help

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the key > Options.

• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the

Your signature is added to your email after you send it.

key > Save.

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

Related topics

My display changed, 203

key > Set As Wallpaper.

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type

Audio

File format

• AAC

• AMR

• FLAC

• MP3

• M4A

• OGG

User Guide

Type File format

• WMA

• WAV

Video

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/

smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

• 3GP

• 3GP2

• AVI

• ASF

• MP4

• MOV

• WMV

Quick Help

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27

Open, close, or switch between tabs

Do one of the following:

•

To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

•

To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•

To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•

To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

User Guide

Quick Help

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

key > Options > Email Reconciliation.

key > Save.

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Important keys

Front keys

Key Name Actions

Trackpad

Escape

Send

End/Power

Top keys

• Slide your finger to move around the screen.

• Press (click) to select an item.

• Press and hold to open a pop-up menu.

• Open a menu.

• Select a highlighted menu item.

• Press and hold to switch applications quickly.

• Return to the previous screen.

• Close the menu.

• Make a call.

• Answer a call.

• End a call.

• Return to the Home screen.

• Press and hold to turn on or turn off your BlackBerry® device.

User Guide

Key Name Actions

Side keys

Key Name Actions

Convenience key

Keyboard

Key Name Actions

Shift Capitalize letters.

Alt Type the alternate character on a key.

Symbol Open the symbol list.

Backspace/Delete Delete the previous character or a selected item.

• Take a picture.

• Mute your music when the flip is closed.

• You can also customize this key.

Quick Help

Enter Select an item.

Speakerphone Turn on or turn off the speakerphone during a call.

Select commands using pop-up menus

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.

• To open a pop-up menu, click and hold an item on the screen.

• To select a command, click the icon.

• To see additional commands, click the Full Menu icon.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

User Guide

Quick Help

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

Related topics

Keep an application running in the background and switch to another application, 212 Assign an application to a Convenience key, 195 Change what happens when you type on the Home screen, 26

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Applications

Get started with some of these great applications.

Messages

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

User Guide

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

Set up wireless connections, such as a Bluetooth® connection.

Help

Find the user guide here or click Help in a menu.

To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.

Status indicators

Home screen

new notification alarm set

Quick Help

Messages

Phone

unopened message count BlackBerry® Messenger

calendar reminder count social feeds

missed call count sending or receiving data

Wi-Fi® turned on roaming

unopened opened

text message sent message

attachment message is sending

high priority message not sent

draft meeting invite

missed call received call

placed call voice mail message

User Guide

Quick Help

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Remove the unopened message indicator

Identify an indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the key > Mark Prior

Opened.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model

Features such as GPS, the camera and video camera, and network connection options are dependent on your device model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

User Guide

Quick Help

Wireless service plan You must purchase or change your wireless service plan

through your wireless service provider.

A wireless service plan with phone or voice is required for you to use the phone application and to send and receive text messages.

A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages.

For more information about your plan, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email address

or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry® Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your administrator might set options that determine the features and settings that are available on your device. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy.

Wireless service provider Features such as text messaging, location-based services, and

some phone features are dependent on your wireless service provider's offerings. For more information, contact your wireless service provider.

Wireless network The wireless network that your device is connected to might

affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

User Guide

BlackBerry Device Software, 216 Find more information, 30 Check what wireless networks your device connects to, 220

Tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Quick Help

Look in a folder on your Home screen

Make all hidden apps visible on the Home screen

Search for an app On the Home screen, start typing the application name.

Verify that the app is installed On the Home screen or in a folder, click the Options icon. Click

Some apps are located in folders on your Home screen. Click a folder to see what apps are inside.

On the Home screen, press the key > Show All. To unhide

the app, highlight it and then click Hide to clear the check mark. If Show All does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® device.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options

See all the apps and folders on the Home screen, or minimize your view and view the wallpaper

Switch to another app

Open an app with a convenience key Press a convenience key on the side of your device.

Highlight and click an area at the top of the Home screen to access options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or off network connections.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

User Guide

Use pop-up menus Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent views

Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper

Related topics

Keep an application running in the background and switch to another application, 212 Assign an application to a Convenience key, 195 Change what happens when you type on the Home screen, 26

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

Quick Help

Tips: Managing indicators

Remove the new item indicator

Remove the unopened message indicator

Identify an indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you cannot find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Opened.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the key > Mark Prior

Opened.

User Guide

• For a complete list of BlackBerry® indicators, visit

www.blackberry.com/docs/smartphones. Click your

device model, and then click the Icons and Indicators guide.

Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Quick Help

Set your BlackBerry® device to turn on and turn off automatically.

You can set your device to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the device is turned off automatically updates when the device turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness

Turn off network connections you aren't using On the Home screen, click the connections area at the top of

Close apps when you are finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone

Delete the original text from a reply message

If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the check box.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the device.

Related topics

User Guide

Set your device to turn on and turn off automatically, 240 Set options for backlighting, 199 Turn on or turn off a network connection, 221 Change your ring tone, notifiers, or reminders, 9 Delete the original text from a reply message, 62

Quick Help

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have On the Home screen or in a folder, click the Options icon. Click

Device > Storage.

Delete unneeded files On the Home screen or in a folder, click the Files icon. Find and

highlight a file. Press the key > Delete.

Delete browsing history and clear the cache

Reduce the amount of time that your device stores email messages and calendar entries

Stop storing sent messages on your device

Receive only the first section of long email messages, and choose whether to download more

Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.

Reduce the size of pictures you take

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the key

> Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related topics

View the amount of available storage space on your device, 242 Move, rename, or delete a file, 114 Delete browsing information, 154 Set how long your device stores messages, 70 Change how long your device stores calendar entries, 167

User Guide

Stop storing messages sent from your computer on your device, 71 Stop storing messages sent from your device on your computer, 71 Receive only the first section of long email messages, 69 Change the size of pictures that you take, 127 The application memory on my device is low, 245

Quick Help

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

Set a password On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your device data Use the backup tool in the BlackBerry® Desktop Software to

back up your device data. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/

desktop and select the appropriate option for your computer.

Related topics

Set a device password, 250 Turn on encryption, 135

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software that you can download over the network

Depending on your device model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates.

User Guide

Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,

visit: www.blackberry.com/software. Click on BlackBerry Device Software and follow the links to update your software.

Set your BlackBerry Desktop Software to check for updates automatically

Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.

Related topics

BlackBerry Device Software, 216

For instructions, see the Help in BlackBerry Desktop Software.

Quick Help

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2. Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Your Home screen

Switch themes

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Screen Display.

3. In the Theme section, click a theme.

4. Click Activate.

To delete a theme, click the theme. Click Delete.

Related topics

My display changed, 203

Use a picture as your device wallpaper

1. On the Home screen, click the Media icon > Pictures icon.

2. Browse to a picture.

Press the

Related topics

key > Set As Wallpaper.

User Guide

My display changed, 203

Move an application icon

1. On the Home screen or in an application folder, highlight an application icon.

2. Press the Menu key.

3. Perform one of the following actions:

• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger

to the new location. Click the trackpad.

• To move the application icon into an application folder, click Move to folder. Click an application folder.

• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•

To add a folder, press the folder icon. Click a folder icon style. Click Add.

•

To change a folder, highlight a folder. Press the Click Save.

•

To delete a folder, highlight a folder. Press the key > Delete.

key > Add Folder. Type a name for the folder. To change the folder icon style, click the

key > Edit Folder. Change the folder name or folder icon style.

Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•

To see all your application icons, press the key > All.

•

To hide an application icon, highlight the icon. Press the key > Hide.

•

To show all hidden application icons, press the key > Show All.

•

To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Related topics

My display changed, 203

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.

Browse to a website, or highlight the item you want to create a shortcut for.

•

To add a shortcut on the Home screen, press the

•

To add a shortcut to your Favorites view, press the key > Mark as Favorite.

key > Add to Home Screen.

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

User Guide

2. Click Accessibility.

3. Change the Grid Layout field.

Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

On the Home screen, press the key > Options.

• To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

Press the key > Save.

Add a message that appears when your device is locked

When the flip is open and your BlackBerry® device is locked, this text appears on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message on Lock Screen.

3. Type the text that you want to appear on the screen when your device is locked.

Press the

key > Save.

Quick Help

Get apps, music, ring tones, pictures, and videos

About adding applications

BlackBerry App World

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the

key > Help.

BlackBerry Desktop Software

User Guide

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

For more information about managing applications using the Application Center, click the Application Center icon. Press the

key > Help.

Quick Help

Transfer a file from your computer to your device using your device as a USB memory drive

1. Connect your device to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3. If necessary, type a password. Your device appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27

Transfer your media files from your computer to your device using BlackBerry Desktop Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate option for your computer.

1. Connect your device to your computer.

2. On your device, in the dialog box that appears, select any of the file transfer options.

3. On your computer, open the BlackBerry Desktop Software.

4. Click the media transfer option that best suits what you want to do.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

User Guide

Related topics

Transfer a file from your computer to your device using your device as a USB memory drive, 12

Quick Help

Calls and sound profiles

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the key > Save.

key > Save.

Related topics

I cannot change the number of times that my device rings, 55

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3. In the Name field, type the name of the contact alert.

4. In the Contacts field, type the name of the contact.

5. Click a contact.

6. Change the ring tone and alert information for calls and messages.

Press the

key > Save.

User Guide

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Quick Help

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

key > View > Speed Dial List.

Add a contact picture for caller ID

1. On the Home screen, click the Contacts icon.

2. Highlight a contact.

Press the key > Edit.

Press the key > Add Picture.

5. Find, highlight, and click a picture.

6. If necessary, move the crop box to the portion of the picture that you want to use.

Press the key > Crop & Save.

Press the key > Save.

Related topics

My contact pictures keep changing, 177

Typing and trackpad

Set the cursor speed

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Keyboard.

3. Change the Key Rate field.

Press the

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Trackpad Sensitivity.

3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.

key > Save.

User Guide

Press the key > Save.

Quick Help

Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, do one of the following:

• To turn off all typing assistance, change the Style field to Direct.

• To set your device to suggest word predictions as you type, change the Style field to Predictive.

•

Press the

key > Save.

Find more information

• Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home

screen or in an application menu.

• www.discoverblackberry.com: Find software, applications, and accessories for your device.

• Your wireless service provider web site: Find information about your wireless network or wireless service plan.

• www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

User Guide

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Shortcuts

Change your ring tone

Check your voice mail Press and hold 1.

Send an incoming call to voice mail when the flip is closed

Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key

Add an extension to a phone number Press the Alt key and X. Type the extension number.

Type a letter in a phone number field Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number Press O

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your BlackBerry® device.

that you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message

Reply to all in an email or a PIN message Press L

Forward a message Press F

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Press R

User Guide

Shortcuts

Move to the last cursor position after you close and reopen a received email or PIN message

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Open a message Press the key.

Compose a message from a message inbox Press C

Mark a message as opened or unopened Press the Alt key and U.

Add a flag to a message Press W

View all flagged messages Press the Alt key and F.

View received messages and received call logs Press the Alt key and I.

View sent messages Press the Alt key and O.

View voice mail messages Press the Alt key and V.

View text messages Press the Alt key and S.

View call logs Press the Alt key and P.

View all your messages

Move around your message inbox

Move up a screen

Move down a screen Press the Space key.

Move to the top of a message inbox Press T

Move to the bottom of a message inbox Press B

Move to the next unopened item Press U

Move to the next related message Press J

Move to the previous related message Press K

Press G

Press the key.

Press the Shift key and the Space key.

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment

Press F

User Guide

Shortcuts

Move to the last cursor position after closing and reopening a file or an attachment

In a spreadsheet

Move to a specific cell Press G

View the content of a cell Press the Space key

Switch worksheets Press V. Highlight a worksheet. Press the Enter key.

View or hide columns or rows Press H

In a presentation

Switch presentation views Press M

Move to the next slide when viewing a presentation in slide view

Move to the previous slide when viewing a presentation in slide view

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press G

Press N

Press P

Press G

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Press and hold the letter key until the capitalized letter

appears.

Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,

press the Left Shift key or Right Shift key.

Type a symbol Press the Symbol key. Type the letter that appears below the

symbol.

Type the alternate character on a key Press the Alt key and the character key.

User Guide

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field Press and hold the Alt key and press the number key.

Type a number in a number field Press a number key. You do not need to press the Alt key.

Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,

press the Left Shift key or Right Shift key.

Highlight a line of text Press the Left Shift key or Right Shift key and, on the

trackpad, slide your finger up or down.

Highlight text character by character Press the Left Shift key or Right Shift key and, on the

trackpad, slide your finger left or right.

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text Press the Alt key and click the trackpad.

Paste text Press the Left Shift key or Right Shift key and click the

trackpad.

Shortcuts

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file

Resume playing an audio or video file

Play the next song Press and hold the Volume Up key on the right side of your

Play the previous song Press and hold the Volume Down key on the right side of your

Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the Volume

Pictures

Press the key on the top of your BlackBerry® device.

Press the key.

device.

Up key until you reach the highest volume setting, and then press the Volume Up key again four times quickly.

User Guide

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video Press the Volume Up key.

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your device.

Browser shortcuts

Shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field

Insert a slash mark (/) in the web address field Press the Shift key and the Space key.

Stop loading a web page Press the Escape key.

Close the browser Press and hold the Escape key.

On a web page

Quickly switch between tabs

Zoom in to a web page Press I

Zoom out from a web page Press O

Go to the start page Press G

Return to the home page Press H

Open the bookmark list Press K

Add a bookmark Press A

Press the Space key.

Press W

User Guide

Shortcuts

View a list of web pages that you have visited recently

Refresh a web page Press R

Find text on a web page Press F. To find the next instance of the text, press V.

Open the browser options Press S

Move around a web page

Move up a screen Press the Shift key and the Space key.

Move down a screen Press the Space key.

Move to the top of a web page Press T

Move to the bottom of a web page Press B

Press Y

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the Entry check box.

Schedule an appointment Press C

Change to Agenda view Press A

Change to Day view Press D

Change to Week view Press W

Change to Month view Press M

Move to the next week, month, or day in Agenda view Press the Space key.

Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.

Move to the current date Press T

Move to a specific date Press G

key > Options. Click Calendar Display and Actions. Clear the Enable Quick

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

User Guide

Search for an item on your BlackBerry® device Start typing on the Home screen.

Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by a

space.

Search for text in a message Press S

Search for text in a file or an attachment Press F

Search for text on a web page Press F

Search for text in a presentation Press F

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Shortcuts

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map Press I

Zoom out from a map Press O

Move to the next direction on a route Press N

Move to the previous direction on a route Press P

Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available.

Try changing the typing input language.

Related topics

Change the language, 197

User Guide

Phone

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.

• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home screen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related topics

About multiple phone numbers, 50 My phone number appears as Unknown in the Phone application, 55

Phone

Make a call

1. Do one of the following:

•

If your BlackBerry® device is unlocked, press the

•

If your device is locked and you do not want to unlock it, press the key > Place Call.

2. Type a phone number or contact name.

Press the

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 170 Available voice commands, 57 Turn on dialing from the Lock screen, 51 I cannot make or receive calls, 54

key.

Answer a call

Press the

To end a call, press the key.

Related topics

Change your ring tone, notifiers, or reminders, 9

key.

User Guide

I cannot make or receive calls, 54

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the key.

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

key > Save.

Phone

Related topics

I cannot change the number of times that my device rings, 55

Mute a call

During a call, on the screen, click Mute.

To turn off mute, on the screen, click Mute Off.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

User Guide

Phone

Turn on the speakerphone

CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.

During a call, press the key on the keyboard.

Related topics

Bluetooth technology, 232

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the

Note: If you switch to a different application and you want to end the call, press the key.

key > Switch Application.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

User Guide

Phone

Emergency calls

About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Make an emergency call

Do one of the following:

•

If your BlackBerry® device is unlocked, from the Home screen, press the the key.

•

If your device is locked, press the key > Emergency. Press the key.

key. Type the emergency number. Press

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

• To decrease the volume, press the Volume Down key on the right side of your device.

• To mute the volume, press the Convenience key on the right side of your device. To turn off mute, press the Convenience

key again. If you are on a call and you do not want other people on the call to hear you, you can mute the call.

Related topics

User Guide

Mute a call, 39 Amplify the volume using the audio boost feature, 121 Improve sound quality for media files, 121

Phone

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

key.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

During a call, press the key > Enhance Call Audio.

2. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

From the Home screen, press the key.

Press the key > Options > Enhanced Audio.

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the key > Save.

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

From the Home screen, press the

Press the key > Call Voice Mail.

Related topics

key.

User Guide

I cannot check my voice mail, 55

Phone

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1. From the Home screen, press the Send key.

Press the

3. Type a voice mail access number and a password.

Press the key > Save.

Related topics

I cannot check my voice mail, 55

key > Options > Voice Mail.

Change how many times your device rings before the call goes to voice mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

1. Call your wireless service provider's voice mail system.

2. Listen to your options and follow the audible prompts.

Related topics

I cannot change the number of times that my device rings, 55

Speed dial

Set up speed dial for a contact

1. From the Home screen, press the Send key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

User Guide

Change the contact that is assigned to a speed dial key

From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. Highlight a contact or phone number.

Press the key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

From the Home screen, press the key.

Press the key > Options > Call Waiting.

3. Select the Enabled check box.

Press the

key > Save.

Phone

To turn off call waiting, clear the Enabled check box.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

From the Home screen, press the key.

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.

User Guide

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. From the Home screen, press the Send key.

Press the key > Options > Call Forwarding.

Press the key.

• To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Press the

key > Close.

Phone

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

From the Home screen, press the

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the

key.

key > Disable.

User Guide

Change the call blocking password

From the Home screen, press the key.

Press the key > Options > Call Barring.

Press the

key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Phone

Turn on fixed dialing

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the Home screen, press the

Press the key > Options > FDN Phone List.

Press the key > Enable FDN Mode.

4. Type your PIN2 code.

5. Press the key on the keyboard.

To turn off fixed dialing, press the

Related topics

I cannot make or receive calls, 54

key.

key > Disable FDN Mode.

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

User Guide

Press the key > Options > FDN Phone List.

•

To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

•

To change a contact, press the key > Edit. Change the contact information.

•

To delete a contact, highlight a contact. Press the key > Delete.

Press the key > Save.

About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

Related topics

I cannot make or receive calls, 54

Set the default country code and area code

From the Home screen, press the

Press the

3. Set the Country Code and Area Code fields.

4. If necessary, set the Local Country Code field and International Dialing Digits field.

5. In the National Number Length field, set the default length for phone numbers in your country.

Press the

key > Options > Smart Dialing.

key > Save.

key.

Phone

Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

From the Home screen, press the key.

Press the key > Options > Smart Dialing.

3. In the Number field, type the main phone number for an organization.

4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

5. In the Extension Length field, set the default length for extensions.

Press the key > Save.

User Guide

Phone

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

During a call, press the key > Add Participant.

2. Type a phone number or highlight a contact.

Press the key.

During the new call, press the key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related topics

Place a call on hold, 39

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the

2. Click a contact.

To return to the conference call, press the

key > Split Call.

key > Join.

User Guide

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the key > Drop Call.

2. Click a contact.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

During a conference call, press the key > Transfer or Flash

Call logs

Phone

About call logs

Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set your call logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.

Send a call log

From the Home screen, press the key.

2. Highlight a call log.

Press the key > View > History.

Press the key > Forward.

User Guide

Delete call logs

From the Home screen, press the key.

2. Do one of the following:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.

Press the key > Delete.

Add, change, or delete call log notes

From the Home screen, press the key.

2. Highlight a call log.

Press the key > View > History.

4. Click a call log.

Press the key.

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

•

To delete notes, click Edit Notes. Press the key > Clear Field.

Press the

key > Save.

Phone

View call logs in the Messages application

From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your device if one of the following situations applies:

• Your device uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your device to support more than one phone number.

User Guide

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a call, you can receive calls to all phone numbers.

If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.

Switch the active phone number

From the Home screen, press the

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

key.

Phone

Related topics

My phone number appears as Unknown in the Phone application, 55 I cannot make or receive calls, 54

Phone options

Turn on dialing from the Lock screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Allow Outgoing Calls While Locked check box.

Press the key > Save.

Sort phone numbers or contacts on the Phone screen

From the Home screen, press the key.

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

User Guide

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the key > Save.

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

Press the key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the key > Options.

3. If necessary, click General Options.

4. Clear the Confirm Delete check box.

Press the key > Save.

Phone

Change how you answer calls when you open the flip

From the Home screen, press the

Press the

• To answer calls automatically when you open the flip, change the Auto Answer Calls field to On Open.

• To stop answering calls automatically when you open the flip, change the Auto Answer Calls field to Never.

Press the key > Save.

key > Options > In-call Settings.

key.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

From the Home screen, press the

Press the key > Status > Last Call or Total Calls > Clear Timer.

Press the key > Save.

key.

User Guide

Phone

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

From the Home screen, press the

Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the

The H-T telecoil indicator appears at the top of the Home screen.

key > Save.

key.

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit www.shopblackberry.com.

Turn on TTY support

From the Home screen, press the key.

Press the key > Options > TTY.

3. Change the TTY Mode field to Yes.

Press the key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

To turn off TTY support, change the TTY Mode field to No.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

User Guide

Phone

Change your ring tone

Check your voice mail Press and hold 1.

Send an incoming call to voice mail when the flip is closed

Set up speed dial for a contact From the Home screen or in the phone application, press and hold the key

Add an extension to a phone number Press the Alt key and X. Type the extension number.

Type a letter in a phone number field Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number Press O

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

Change the active phone number

From the Home screen, press the key. Press the key > Phone

Ring Tones.

Press and hold the Volume Down key on the right side of your BlackBerry® device.

that you would like to assign speed dial to.

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Troubleshooting: Phone

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

Related topics

Fixed dialing and smart dialing, 46 Call waiting, call forwarding, and call blocking, 44 Switch the active phone number, 51

User Guide

My phone number appears as Unknown in the Phone application

If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > SIM Card.

3. Highlight the phone number.

Press the

5. Type your phone number.

6. Click OK.

key > Edit SIM Phone Number.

I cannot check my voice mail

Try performing the following actions:

• If you have more than one phone number associated with your BlackBerry® device and you are trying to check your voice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number.

• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator.

Phone

Related topics

Switch the active phone number, 51

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related topics

Bluetooth technology, 232 Change the language for voice commands, 58

I cannot change the number of times that my device rings

Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® device rings before the call is picked up by voice mail. For more information, contact your wireless service provider.

User Guide

Phone

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected by items such as your device model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

Related topics

Feature availability, 17

User Guide

Voice commands

Perform an action using a voice command

1. On the Home screen or in a folder, click the Voice Dialing icon.

2. After the beep, say a voice command.

Related topics

I cannot make calls using a voice command, 55

Available voice commands

"Call <contact name or phone number>"

Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You cannot make calls to emergency numbers using voice commands.

"Call <contact name> <phone number type>"

Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phone number.

"Call extension <extension number>"

Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company.

"Check my phone number"

If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your active phone number.

"Check signal strength"

Say this voice command to check your wireless coverage level.

"Check network"

Say this voice command to check the wireless network that your device is connected to.

"Check battery"

Say this voice command to check the battery power level.

"Repeat"

Say this voice command to have the last voice prompt repeated to you.

User Guide

"Cancel"

Say this voice command to close the voice dialing application.

Related topics

Set options for dialing extensions, 47

Voice commands

Change the language for voice commands

When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command.

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing & Input > Language and Text Input.

3. Change the Voice Dialing Language field.

Press the key > Save.

Related topics

My device does not recognize names or numbers in voice commands, 59

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. Set the Choice Lists field to Always Off.

Press the

key > Save.

Change the options for voice prompts

After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

• To turn off voice prompts, change the Audio Prompts field to No Prompts.

• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.

• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts.

Press the

key > Save.

User Guide

Voice commands

Improve voice recognition

You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.

1. On the Home screen or in a folder, click the Options icon.

2. Click Call Management > Voice Dialing.

3. In the Voice Adaptation section, click Start.

4. Complete the instructions on the screen.

Troubleshooting: Voice dialing

I cannot make calls using a voice command

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported.

Related topics

Bluetooth technology, 232 Change the language for voice commands, 58

My device does not recognize names or numbers in voice commands

Try performing the following actions:

• Say the first name and the last name of your contact.

• Improve voice recognition of numbers.

Related topics

Improve voice recognition, 59

User Guide

Messages

Email

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation

message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for

example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

device with your work email account using the BlackBerry® Enterprise Server.

Related topics

Change options for your personal email account, 68

Composing and sending email

Send an email

1. On the Home screen, click the Messages icon.

Press the

3. In the To field, type an email address or a contact name.

4. Type a message.

Press the key > Send.

Related topics

Search for a contact in your organization's address book, 171 Personal distribution lists, 175 I cannot send messages, 106

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

key > Compose Email.

key.

User Guide

•

To change the message, click Edit. Change the message. Press the key > Send.

•

To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.

• To resend the message without changing it, click Resend.

Related topics

I cannot send messages, 106

Reply to or forward an email or PIN message

In a message, press the key.

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related topics

I cannot send messages, 106

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

•

To ignore the suggested spelling, press the

•

To ignore all instances of the suggested spelling, press the key > Ignore All.

•

To add the word to the custom dictionary, press the

•

To stop checking spelling, press the key > Cancel Spell Check.

key > Check Spelling.

key.

key > Add To Dictionary.

Messages

Save a draft of a message

When you are composing a message, press the key > Save Draft.

Attach a file to an email

To attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

When you are composing an email, press the

• To attach a file that is saved on your BlackBerry device or media card, find and click the file.

•

To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network.

key > Attach > File.

User Guide

Attach a contact to a message

You can attach a contact to an email, a PIN message, or a text message.

When you are composing a message, press the key > Attach > Contact.

2. Find and highlight a contact.

Press the key > Continue.

Related topics

I cannot attach a file to a text message, 110

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1. On the Home screen, click the Messages icon.

Press the

• For a personal email account, click Email Account Management. Click an email account. Click Edit.

3. Type a signature.

Press the key > Save.

key > Options.

Messages

Your signature is added to your email after you send it.

Change the email address that you use to send messages or meeting invitations

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.

Press the

key > Save.

Delete the disclaimer from an email

If your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it.

When you are composing an email, press the

To add the disclaimer again, press the key > Add Disclaimer.

key > Remove Disclaimer.

Delete the original text from a reply message

When you are replying to a message, press the

key > Delete Original Text.

User Guide

Set the importance level for a message

You can set the importance level for an email, a PIN message, or a text message.

When you are composing a message, press the key > Options.

2. Change the Importance field.

Press the key > Save.

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the key > Add Bcc.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the key > Delete.

Viewing and replying to email

Messages

About email account icons

Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a work email account and one or more personal email accounts. If you associate your device with more than one email account, multiple email account icons might appear on your device, in addition to the main Messages icon. For more information about associating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

Depending on your theme, a separate icon might appear for text messages.

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a web page, press the

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the

key > Find Next.

key > Find or Find on Page.

View email in plain text format

1. On the Home screen, click the Messages icon.

User Guide

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Enable HTML Email check box.

Press the key > Send.

View an address instead of a display name

In a message, press the key > Show Address.

To view the display name again, press the key > Show Name.

Mark a message as opened or unopened

On the Home screen, click the Messages icon.

•

To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or Mark Unopened.

•

To mark all messages that are prior to a specific date as opened, highlight a date field. Press the Opened.

Save a message

1. On the Home screen, click the Messages icon.

2. Highlight a message.

Press the key > Save.

Messages

key > Mark Prior

Delete messages

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the

•

To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.

key > Delete Messages.

key > Delete.

About flags

You can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to return to the email.

User Guide

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags, changes that you make to flags on your device should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your device.

If wireless email reconciliation is turned off, you can still manage flags for email on your device.

Messages

Add, change, or remove a flag

When you are composing or viewing an email, press the

•

To add a flag, click Flag for Follow Up. Set the flag properties. Press the

•

To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.

• To remove a flag, click Clear Flag.

Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device and are not sent to the recipient.

key.

key > Save.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the key > Save.

key > Options > Message Display and Actions.

Group email by subject

1. On the Home screen, click the Messages icon.

Press the

3. Change the Display Style field to Group by Subject.

Press the key > Save.

To stop grouping email by subject, change the Display Style field to Single Messages.

key > Options > Message Display and Actions.

Use color to differentiate work messages from other messages

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Display > Message Categorization.

3. In the Message Outline Colors section, do any of the following:

• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, change the Enterprise Messages field.

User Guide

• To set an outline color for your other messages, change the Other Messages field.

Press the key > Save.

Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator.

Messages

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Select the Hide Sent Messages check box.

Press the key > Save.

Hide messages from the Messages application

You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default.

1. On the Home screen, click the Messages icon.

Press the key > Options > Inbox Management.

• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts.

• To hide text messages, in the Other Message Types section, clear the Text Messages check box.

Press the key > Save.

Filing email

About synchronization of email folders:

You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry® device.

If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network.

If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry® Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.

Related topics

Reconcile email over the wireless network, 13

File an email:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

2. Highlight an email.

User Guide

Press the key > File.

4. Highlight a folder.

Press the key > File.

Related topics

Reconcile email over the wireless network, 13 I cannot file email, 108

Messages

Add, move, rename, or delete an email folder :

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. Highlight a folder.

Press the key.

• To add a folder, click Add Folder.

• To move a folder, click Move Folder. Click the new location.

• To rename a folder, click Rename Folder.

• To delete a folder, click Delete Folder.

key > View Folder.

Forward messages from a specific email folder to your device:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

5. Select the check box beside an email folder.

Press the key > Save.

Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry device.

Related topics

Stop storing messages sent from your computer on your device, 71

Hide filed email from the message inbox:

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Select the Hide Filed Messages check box.

Press the key > Save.

View filed messages:

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

User Guide

3. Click a folder.

Messages

Email options

Set an out-of-office reply

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Use Out Of Office Reply check box.

5. In the field that appears, type a reply.

6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.

Press the

To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.

Change options for your personal email account

Depending on your wireless service provider, you might not be able to change some options for your personal email account.

You can change options for each personal email account that you added to your BlackBerry® device. You can create email filters, synchronize your contacts, change your signature or display name, and more.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Account Management.

3. Click the email account that you want to change options for.

key > Options > Email Preferences.

key > Save.

For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

Turn on or turn off read receipts

Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change the

Send Read Receipts field.

Press the key > Save.

key > Options > Email Preferences.

User Guide

Messages

Stop loading pictures in HTML email messages

By default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML email messages.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Download Images Automatically check box.

Press the

key > Save.

To view pictures in an HTML email message, press the

key > Get Images.

Turn off the prompt that appears before downloading external pictures in HTML email messages

Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts you before downloading external pictures.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Confirm External Image Download check box.

Press the

key > Options > Email Preferences.

key > Save.

Receive only the first section of long email messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Auto More check box.

Press the key > Save.

To download more of an email, press the key > More or More All.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

Press the key > Save.

key > Options > Message Display and Actions.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

User Guide

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the key > Save.

Stop displaying recent contacts in email address fields

By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry® device displays the email addresses of recent contacts who are not in your contact list.

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Show Recent Contacts When Composing Email check box.

Press the key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Delete check box.

Press the key > Save.

key > Options > Message Display and Actions.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the

3. Clear the Confirm Mark Prior Opened check box.

Press the key > Save.

key > Options > Message Display and Actions.

Messages

View call logs in the Messages application

From the Home screen, press the

Press the

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

key > Options > Call Logs and Lists.

key.

Storing and forwarding email

Set how long your device stores messages:

1. On the Home screen, click the Messages icon.

Press the

3. Change the Days To Keep Messages field.

Press the key > Save.

Related topics

Some messages no longer appear on my device, 108

key > Options > Message Display and Actions.

User Guide

Messages

Stop storing messages sent from your computer on your device:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Preferences.

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Folder Redirection.

5. Clear the check box beside the Sent Items folder.

Press the

key > Save.

Stop storing messages sent from your device on your computer:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Save Copy In Sent Folder check box.

Press the

key > Options > Email Preferences.

key > Save.

Stop forwarding email to your device:

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Clear the Send Email to Handheld check box.

Press the key > Save.

To forward email to your BlackBerry device again, select the Send Email to Handheld check box.

key > Options > Email Preferences.

Email filters

About email filters

You can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the email application on your computer.

Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list.

User Guide

Messages

Create an email filter

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

For information about completing this task for a personal email account that you have on your BlackBerry device (such as Google Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.

1. On the Home screen, click the Messages icon.

Press the

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

key > Options > Email Filters.

key > New.

Create an email filter based on a contact or subject

1. On the Home screen, click the Messages icon.

2. Highlight an email.

Press the

4. Type a name for the email filter.

5. Set the email filter options.

Press the key > Save.

key > Filter by > Sender or Subject.

Options for email filters

Option

From Specify one or more contacts or email addresses that the email

Sent to Specify one or more contacts or email addresses that the email

Description

filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for

User Guide

Option Description

all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address.

Subject Specify the text that the email filter should search for in the

Subject field of your email.

Message Specify the text that the email filter should search for in the

body of your email.

Sent directly to me Set whether the email filter applies to email that includes your

email address in the To field.

Cc to me Set whether the email filter applies to email that includes your

email address in the CC field.

Bcc to me Set whether the email filter applies to email that includes your

email address in the BCC field.

Importance Set the importance level of email that the email filter applies

to.

Sensitivity Set the sensitivity level of email that the email filter applies to.

Action Set whether email that the email filter applies to is forwarded

to your BlackBerry® device. If email is forwarded, specify whether it is forwarded with high importance or with the email header only.

Messages

Turn on an email filter

1. On the Home screen, click the Messages icon.

Press the

3. Select the check box beside an email filter.

Press the key > Save.

key > Options > Email Filters.

Change, prioritize, or delete an email filter

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Filters.

3. Highlight an email filter.

Press the key.

•

To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.

• To prioritize an email filter, click Move. Click the new location.

• To delete an email filter, click Delete.

User Guide

Messages

Synchronizing email

About synchronization

The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wireless network.

The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the email application on their computer over the wireless network. When a subscriber files or deletes email messages on their smartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make to email message in the email application on their computer should be reflected on the smartphone.

In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or email cannot be synchronized or reconciled.

If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turned off these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize their organizer data and email. For more information, see the Help in the BlackBerry Desktop Software.

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the key > Options > Email Reconciliation.

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile check box.

Press the

key > Save.

Delete email on your device and in your email application on your computer

You can set the Delete On option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the Delete On field to Mailbox & Handheld.

key > Options > Email Reconciliation.

User Guide

Press the key > Save.

It takes a short period of time for email to be deleted over the wireless network.

Related topics

Delete messages, 64

Messages

Empty the deleted items folder on your computer from your device

To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contact your administrator.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

Press the key > Purge Deleted Items.

key > Options > Email Reconciliation.

About synchronization conflicts

A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and in the email application on your computer.

If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device or the email on your computer takes precedence when an email reconciliation conflict occurs.

If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs.

Related topics

Synchronize organizer data over the wireless network, 164 Some characters in calendar entries do not appear correctly after synchronization, 168

Manage email reconciliation conflicts

You can set the On Conflicts option for each email address that is associated with your BlackBerry® device.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Change the On Conflicts field.

Press the key > Save.

key > Options > Email Reconciliation.

User Guide

Messages

PIN messages

About PIN messages

A PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contact who uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account.

When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PIN message.

Find your PIN

Do one of the following:

• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.

• In a message, type mypin followed by a space.

Composing and sending PIN messages

Compose and send a PIN message

1. On the Home screen, click the Messages icon.

Press the

3. In the To field, do one of the following:

• Type a PIN. Press the key on the keyboard.

• If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the keyboard.

4. Type a message.

Press the

Related topics

Personal distribution lists, 175 I cannot send messages, 106 I cannot send messages, 106

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the

•

To change the message, click Edit. Change the message. Press the key > Send.

key > Compose Other > Compose PIN.

key > Send.

key.

key on the

User Guide

•

To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the key > Send.

• To resend the message without changing it, click Resend.

Related topics

I cannot send messages, 106

Reply to or forward an email or PIN message

In a message, press the

• To reply to a message, click Reply or Reply to All.

• To forward a message, click Forward or Forward As.

Related topics

I cannot send messages, 106

key.

Check spelling

You can check spelling in messages, calendar entries, tasks, or memos that you create.

Press the key > Check Spelling.

2. Do any of the following:

• To accept the suggested spelling, click a word in the list that appears.

•

To ignore the suggested spelling, press the

•

To ignore all instances of the suggested spelling, press the key > Ignore All.

•

To add the word to the custom dictionary, press the key > Add To Dictionary.

•

To stop checking spelling, press the

key.

key > Cancel Spell Check.

Messages

Save a draft of a message

When you are composing a message, press the key > Save Draft.

Attach a contact to a message

You can attach a contact to an email, a PIN message, or a text message.

When you are composing a message, press the

2. Find and highlight a contact.

Press the key > Continue.

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I cannot attach a file to a text message, 110

key > Attach > Contact.

Set an importance level for received PIN messages

1. On the Home screen, click the Messages icon.

Press the

key > Options > Message Display and Actions.

User Guide

3. Select the Display PIN Messages in Red check box.

Press the key > Save.

Messages

Blind carbon copy a contact

You can blind carbon copy a contact in an email or a PIN message.

When you are composing an email or a PIN message, press the

key > Add Bcc.

Create a link for a PIN

You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.

When you are typing text, type pin: and the PIN.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

2. Highlight the message.

Press the key > Delete.

Viewing and replying to PIN messages

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

To search for the next instance of the text, press the key > Find Next.

View an address instead of a display name

In a message, press the

To view the display name again, press the key > Show Name.

key > Show Address.

View filed messages

1. On the Home screen, click the Messages icon.

Press the

3. Click a folder.

key > View Folder.

User Guide

Save a message

1. On the Home screen, click the Messages icon.

2. Highlight a message.

Press the

key > Save.

Delete messages

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the key > Delete.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the

•

To delete all messages prior to a certain date, highlight a date field. Press the

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.

key > Delete Messages.

key > Delete Prior > Delete.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the key > Save.

key > Options > Message Display and Actions.

Messages

Hide sent messages from the message inbox

1. On the Home screen, click the Messages icon.

Press the

3. Select the Hide Sent Messages check box.

Press the key > Save.

key > Options > Message Display and Actions.

PIN message options

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

Press the

3. Change the Days To Keep Messages field.

Press the key > Save.

Related topics

key > Options > Message Display and Actions.

User Guide

Some messages no longer appear on my device, 108

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

Press the key > Save.

key > Options > Message Display and Actions.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the key > Save.

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.

Press the key > Save.

Messages

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.

Press the key > Save.

Text messages

About text messages

To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported.

Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect.

Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.

User Guide

If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using the first phone number that appears in the My Number field in the Phone application.

Messages

Composing and sending text messages

Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

Press the key > Compose Text Message.

3. In the To field, do one of the following:

• Type a contact name.

•

Press the

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry® device is connected to a CDMA network, you can type an email address.

4. Type a message.

5. Press the key on the keyboard.

Related topics

Personal distribution lists, 175 I cannot send messages, 106 I cannot send messages, 106

key > Choose Contact. Click a contact.

Resend a message

You cannot change a text message before you resend it.

In a sent message, press the key.

•

To change the message, click Edit. Change the message. Press the key > Send.

•

To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact. Press the

• To resend the message without changing it, click Resend.

Related topics

I cannot send messages, 106

key > Send.

Set whether pressing the Enter key sends text messages

You can stop your text messages from being sent each time that you press the sending a message if you plan to include several lines of text.

1. On the Home screen, click the Text Messages icon.

Press the key > Options > Text Messaging.

3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.

, which might prevent you from accidentally

User Guide

Press the key > Save.

Forward a text message

You cannot forward text messages that contain content that is copyright protected.

Messages

In a message, press the

key > Forward or Forward As.

Attach a file to a text message

When you are composing a text message, press the key > Attach.

2. Click one of the following menu items:

• Picture

• Video

• Location

• Audio

• Voice Note

• Contact

• Appointment

3. Click a media file.

Related topics

I cannot attach a file to a text message, 110

Set the importance level for text messages that you send

Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

Press the key > Options > Text Messaging.

3. In the MMS section, in the Message Filtering section, change the Importance field.

Press the key > Save.

Request delivery notification or read notification for a text message

1. On the Home screen, click the Text Messages icon.

Press the

3. In the MMS section, do one of the following:

• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.

• To receive notification when the recipient opens the message, select the Confirm Read check box.

Press the key > Save.

key > Options > Text Messaging.

Stop a message from sending

You can stop a message from sending only if a clock icon appears beside the message.

1. On the Home screen, click the Messages icon.

User Guide

2. Highlight the message.

Press the key > Delete.

Viewing and replying to text messages

Search for text in a message, in a file, or on a web page

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.

2. Type the text.

3. Press the Enter key.

Messages

To search for the next instance of the text, press the

key > Find Next.

View filed messages

1. On the Home screen, click the Messages icon.

Press the key > View Folder.

3. Click a folder.

Delete messages

On the Home screen, click the Messages icon.

•

To delete a message, highlight the message. Press the key > Delete.

• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages.

•

To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.

Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computer during email reconciliation.

Delete the history from a text message

Do one of the following:

•

To delete an individual message from the history, highlight the message. Press the key > Delete Message.

• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the

key > Clear Conversation.

• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete.

Save a media file from a text message

1. In a text message, open an attachment.

User Guide

Press the key.

3. Click Save <media type>.

4. Click Save.

Save a vCard contact attachment from a message

If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your contact list.

1. In a message, highlight a vCard contact attachment.

Press the

Press the key.

4. Click one of the following items:

• Add to Contacts

• Update Contact

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A message, attachment, or Google Mail conversation is cut short or doesn't appear, 108

key > View Attachment.

Add an appointment to your calendar from a text message

1. In a text message, highlight an iCalendar attachment.

Press the key > View Appointment.

Press the

key > Add To Calendar.

Messages

Change how your text messages look

1. On the Home screen, click the Text Messages icon.

Press the

3. In the General Text Messaging Options section, change the Conversation Style field.

Press the key > Save.

key > Options > Text Messaging.

Show names in the history of text messages

1. On the Home screen, click the Text Messages icon.

Press the

3. In the General Text Messaging Options section, select the Show Names check box.

4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the

history of your text messages, and not in messages that you send.

Press the key > Save.

key > Options > Text Messaging.

Change how a message inbox displays messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

User Guide

• To change the order of the subject line and sender, change the Display Order field.

• To change how messages are separated, change the Separators field.

• To change how many messages can fit on the screen, change the Display Message Header On field.

Press the key > Save.

Options for text messages

Stop receiving text messages when roaming

1. On the Home screen, click the Text Messages icon.

Press the key > Options > Text Messaging.

3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.

Press the

Block text messages

1. On the Home screen, click the Text Messages icon.

Press the key > Options > Text Messaging.

3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box.

Press the key > Save.

key > Save.

Messages

Store text messages on your SIM card

Depending on your wireless service provider and wireless network, this feature might not be supported.

If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application.

1. On the Home screen, click the Messages icon.

Press the

3. Change the Leave Messages On SIM Card field to Yes.

Press the key > Save.

To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field to No, your text messages are deleted from your SIM card.

key > Options > Text Messaging.

Set how long your device stores messages

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Change the Days To Keep Messages field.

Press the key > Save.

Related topics

User Guide

Some messages no longer appear on my device, 108

Messages

Turn off AutoText for text messages

1. On the Home screen, click the Text Messages icon.

Press the

3. In the SMS Text section, select the Disable AutoText check box.

Press the key > Save.

key > Options.

Set how long your service center attempts to send text messages

If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.

1. On the Home screen, click the Text Messages icon.

Press the key > Options > Text Messaging.

3. In the SMS Text section, change the Retries field.

Press the key > Save.

Set a wireless network type for sending text messages

Depending on your wireless service provider and wireless network, this feature might not be supported.

1. On the Home screen, click the Text Messages icon.

Press the

3. In the SMS Text section, do one of the following:

• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched.

• To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred.

Press the

key > Options > Text Messaging.

key > Save.

Open a new message automatically when you remove your device from your holster

1. On the Home screen, click the Messages icon.

Press the

3. Change the Auto Open Newest Message After Removing Device From Holster field.

Press the key > Save.

key > Options > Message Display and Actions.

Hide the new or unopened message indicator

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

• To hide the new message indicator, clear the Display New Message Indicator check box.

• To hide the unopened message indicator, change the Display Message Count field to None.

Press the key > Save.

User Guide

Messages

Turn off the prompt that appears before you delete a message

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Delete check box.

Press the key > Save.

Turn off the prompt that appears when you mark messages as opened

1. On the Home screen, click the Messages icon.

Press the key > Options > Message Display and Actions.

3. Clear the Confirm Mark Prior Opened check box.

Press the

key > Save.

Cell broadcasting

About cell broadcasting

Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports.

Turn on cell broadcasting

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.

Depending on your wireless service provider and the wireless network that your device is connected to, this feature might not be supported.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. Select the Cell Broadcasting Service check box.

• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.

•

If no cell broadcast channels appear on the screen, highlight the Empty field. Press the the channel ID and a nickname. Click OK.

4. Select the check box beside a language.

Press the

To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location.

key > Save.

key > Add Channel. Type

User Guide

Related topics

I cannot turn on cell broadcasting, 109

Messages

Stop receiving messages from a cell broadcast channel

Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. In the Channels section, highlight a cell broadcast channel.

Press the

• To stop receiving messages from the cell broadcast channel, click Disable.

• To delete the cell broadcast channel, click Delete Channel.

key.

Rename a cell broadcast channel

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Cell Broadcast Settings.

3. In the Channels section, highlight a cell broadcast channel.

Press the key > Set Nickname.

5. Type a name for the cell broadcast channel.

6. Click OK.

Press the

key > Save.

Security options for messages

Block incoming messages

If your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Select the check box beside one or more message types.

Press the

Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters.

key > Save.

User Guide

Messages

Allow messages from contacts in your contact list or allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.

Press the

key > Save.

Add a contact to your allowed sender list

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. In the General section, if the Enable check box is not selected, select it.

4. In the Block Incoming Messages section, select one or more message types.

5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.

6. Click Add.

Press the

8. Click one of the following menu items:

• Add Email Address

• Add Phone Number

• Add PIN

9. In the Enter new exception dialog box, type the contact information.

10. Press the key on the keyboard.

11.

Press the key > Save.

key.

Reset a blocked message counter

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Firewall.

3. Highlight a message type.

Press the

key > Reset Count or Reset All Counts.

User Guide

Messages

Attachments

About files and attachments

You can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your email account uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your device or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your device. You can also rename, move, and delete files on your organization's network from your device.

To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®, that are designed for use on BlackBerry devices.

Open a file or an attachment

To perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator.

In a message, meeting invitation, or calendar entry, press the key.

2. If necessary, click Retrieve Attachment Information.

3. Click Open Attachment.

4. If necessary, on the Attachments screen, click an attachment.

5. If necessary, in the dialog box, select an option.

Related topics

I cannot turn on cell broadcasting, 109

Save a file or an attachment

1. In a message, in a calendar entry, or on a web page, do one of the following:

•

If there is only one attachment in a message or calendar entry, press the

•

If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.

•

If you are downloading a file from a web page, press the key.

2. Click Download Attachment or Download File.

3. Highlight the folder that you want to save the file or attachment in.

Press the

key > Select Here.

key.

User Guide

To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key > Cancel Download.

Messages

Send a file as an attachment

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

4. Click a message type.

Related topics

I cannot attach a file to a text message, 110

key > Send.

Open a link in a file or an attachment

Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.

1. In a file, highlight a link.

Press the

key > Get Link or Retrieve.

To return to the file, press the key.

Set font options for a file or an attachment

In a file or an attachment, press the key > Options.

2. Change the font fields.

Press the

key > Save.

View properties for a file

You can view the size, author, publication date, and other properties of a file.

1. On the Home screen or in a folder, click the Media icon or Files icon.

2. Find and highlight a file.

Press the

key > Properties.

User Guide

Messages

vCard contact attachments

About vCard contact attachments

vCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment to an email message, recipients of your email message can view your contact information or add it to the contact list on their BlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at the end of the message with the name of the attached contact.

Save a vCard contact attachment from a message

If you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to your contact list.

1. In a message, highlight a vCard contact attachment.

Press the

Press the key.

4. Click one of the following items:

• Add to Contacts

• Update Contact

key > View Attachment.

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S/MIME-protected messages

S/MIME-protected message basics

About signing and encrypting messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message has not been changed.

Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.

To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your device uses the email address in your contact list to locate a PGP® key or certificate for the contact.

User Guide

Messages

Sign or encrypt a message

You can sign or encrypt email and PIN messages.

1. When you are composing a message, change the Encoding field.

2. If necessary, change the Classification field.

Related topics

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Encrypt a message with a pass phrase

Your BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.

1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.

Press the

3. Select the Use Password-Based Encryption check box.

4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.

5. If you are signing the message, in the Signing Options section, select a certificate.

Press the key > Save.

7. Type your message.

Press the

9. Type a pass phrase to encrypt the message.

10. Confirm the pass phrase.

11. Click OK.

key > Options.

key > Send.

Using a secure method, let the recipient know what the pass phrase is.

Attach a certificate to a message

You can attach a certificate to email and PIN messages.

When composing a message, press the

2. Highlight a certificate.

Press the key > Continue.

key > Attach > Certificate.

Download the certificate used to sign or encrypt a message

If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, you can download the certificate.

1. In a message, highlight the encryption indicator or a digital signature indicator.

Press the

key > Fetch Sender’s Certificate.

Add a certificate from a message

1. In a message, highlight a digital signature indicator.

Press the

key > Import Sender’s certificate.

User Guide

Add a certificate from an attachment

1. In a message, click the certificate attachment.

2. Click Retrieve Certificate Attachment.

3. Click the certificate.

4. Click Import Certificate.

Attachment indicators in S/MIME-protected messages

Indicator Description

The message includes a certificate attachment.

The message includes multiple certificate attachments.

The message includes a certificate server attachment.

Add connection information for a certificate server from a message

1. In a message, highlight the certificate server indicator.

Press the key > Import Server.

Messages

View the certificate used to sign or encrypt a message

1. In a message, highlight the encryption status indicator or a digital signature indicator.

Press the key > Display Sender's Certificate or Display Encryption Certificate.

View encryption information for a weakly encrypted message

1. In a weakly encrypted message, highlight the encryption status indicator.

Press the

key > Encryption Details.

S/MIME-protected message status

Digital signature indicators for S/MIME-protected messages

Indicator

Description

Your BlackBerry® device verified the digital signature.

Your device cannot verify the digital signature.

Your device requires more data to verify the digital signature.

User Guide

Indicator Description

Your device trusts the certificate chain.

The sender’s email address does not match the email address of the certificate subject, or the sender’s certificate is revoked, is not trusted, cannot be verified, or is not on your device.

The certificate is weak, the certificate status is not current, or your device requires more data to verify the trust status of the certificate.

The sender’s certificate is expired.

Encryption status indicators

Your administrator sets whether messages that you receive are considered to be strong or weak.

Indicator Description

The message is strongly encrypted.

Messages

The message is weakly encrypted.

S/MIME-protected message options

Change your signing or encryption certificate

Your BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. In the Signing Options section or the Encryption Options section, change the Certificate field.

Press the

Related topics

Some signing and encryption options are not available on my device, 98

Change options for downloading attachments in encrypted messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Automatically.

key > Save.

User Guide

• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Manually.

• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allow encrypted attachment viewing and retrieve encrypted attachment information field to Never.

Press the key > OK.

Messages

Change the default signing and encryption option

Your BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the signing and encryption option that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME or PGP.

3. Change the Default Encoding field.

Press the key > Save.

Related topics

Some signing and encryption options are not available on my device, 98

About message classifications

If your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use.

If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the sent items folder.

Change the default message classification

To perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and your administrator must turn on message classifications.

Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your device tries to use the message classification that was used for the last message.

1. On the Home screen or in a folder, click the Options icon.

2. Click Device > Advanced System Settings > Default Services.

3. Change the Default Encoding field.

Press the

key > Save.

User Guide

Messages

Change the size of S/MIME indicators in messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message Viewer Icons field.

Press the

key > Save.

Change the encryption algorithms for S/MIME-protected messages

If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that all recipients are known to support.

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the check box beside one or more encryption algorithms.

Press the

key > Save.

Request delivery notification for signed S/MIME-protected messages

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Select the Request S/MIME Receipts check box.

Press the

key > Save.

Turn off the prompt that appears before an S/MIME-protected message is truncated

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Change the Message truncation mode field to Send Anyway or More All and Send.

Press the

To turn on the prompt again, change the Message truncation mode field to Prompt User.

key > Save.

Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > S/MIME.

3. Clear the Warn about problems with my certificates check box.

Press the key > Save.

To turn on the prompt again, select the Warn about problems with my certificates check box.

User Guide

Messages

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device

Try performing the following actions:

• Verify that the email account that you are using supports all signing and encryption options.

• If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification.

I cannot open an attachment in an encrypted message

The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does not support attachments in encrypted messages.

You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.

IBM Lotus Notes native encrypted messages

About IBM Lotus Notes native encrypted messages

If your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on your BlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply to messages using IBM Lotus Notes native encryption.

Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password.

Prerequisites: IBM Lotus Notes native encryption

• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM® Lotus® Domino®.

• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.

• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access), or using the BlackBerry® Desktop Software.

Blackberry SWDT643442-941426-0201084713-001 User Manual

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IBM Lotus Notes native encrypted messages