BlackBerry SWDT643442-941426-0201084713-001, Style 9670 - v6.0, 9670 Style User Guide

BlackBerry Style 9670

Smartphone

User Guide

Version: 6.0

To find the latest user guides, visit www.blackberry.com/docs/ smartphones.

SWDT643442-941426-0201084713-001

Contents
Quick Help..........................................................................................................................................................................................................	9
Top 10.................................................................................................................................................................................................................	9
Getting to know your smartphone.....................................................................................................................................................................	13
Tips.....................................................................................................................................................................................................................	19
Make it yours......................................................................................................................................................................................................	24
Shortcuts............................................................................................................................................................................................................	31
Phone shortcuts.................................................................................................................................................................................................	31
Message shortcuts..............................................................................................................................................................................................	31
File and attachment shortcuts...........................................................................................................................................................................	32
Typing shortcuts.................................................................................................................................................................................................	33
Media shortcuts.................................................................................................................................................................................................	34
Browser shortcuts..............................................................................................................................................................................................	35
Calendar shortcuts.............................................................................................................................................................................................	36
Search shortcuts.................................................................................................................................................................................................	36
Map shortcuts....................................................................................................................................................................................................	37
Troubleshooting: Shortcuts................................................................................................................................................................................	37
Phone.................................................................................................................................................................................................................	38
Phone basics.......................................................................................................................................................................................................	38
Emergency calls..................................................................................................................................................................................................	41
Volume...............................................................................................................................................................................................................	41
Voice mail...........................................................................................................................................................................................................	42
Speed dial...........................................................................................................................................................................................................	43
Call waiting, call forwarding, and call blocking...................................................................................................................................................	44
Fixed dialing and smart dialing...........................................................................................................................................................................	46
Conference calls.................................................................................................................................................................................................	48
Call logs...............................................................................................................................................................................................................	49
Multiple phone numbers....................................................................................................................................................................................	50
Phone options....................................................................................................................................................................................................	51
Phone shortcuts.................................................................................................................................................................................................	53
Troubleshooting: Phone.....................................................................................................................................................................................	54
Voice commands................................................................................................................................................................................................	57
Perform an action using a voice command........................................................................................................................................................	57
Available voice commands.................................................................................................................................................................................	57
Change the language for voice commands........................................................................................................................................................	58
Turn off choice lists for voice commands...........................................................................................................................................................	58
Change the options for voice prompts...............................................................................................................................................................	58
Improve voice recognition..................................................................................................................................................................................	59

Troubleshooting: Voice dialing...........................................................................................................................................................................	59
Messages............................................................................................................................................................................................................	60
Email...................................................................................................................................................................................................................	60
PIN messages......................................................................................................................................................................................................	76
Text messages....................................................................................................................................................................................................	80
Security options for messages............................................................................................................................................................................	88
Attachments.......................................................................................................................................................................................................	90
S/MIME-protected messages.............................................................................................................................................................................	92
IBM Lotus Notes native encrypted messages.....................................................................................................................................................	98
PGP protected messages....................................................................................................................................................................................	99
Message shortcuts..............................................................................................................................................................................................	104
File and attachment shortcuts...........................................................................................................................................................................	105
Troubleshooting: Messages................................................................................................................................................................................	106
Files....................................................................................................................................................................................................................	112
File basics...........................................................................................................................................................................................................	112
Managing files and attachments........................................................................................................................................................................	114
File and attachment shortcuts...........................................................................................................................................................................	117
Troubleshooting: Attachments...........................................................................................................................................................................	118
Media.................................................................................................................................................................................................................	119
Music..................................................................................................................................................................................................................	119
Podcasts.............................................................................................................................................................................................................	122
Videos.................................................................................................................................................................................................................	124
Video camera.....................................................................................................................................................................................................	125
Camera...............................................................................................................................................................................................................	126
Pictures...............................................................................................................................................................................................................	129
Voice notes.........................................................................................................................................................................................................	131
Ring tones...........................................................................................................................................................................................................	132
Media storage....................................................................................................................................................................................................	134
Transferring and downloading media files.........................................................................................................................................................	137
Supported audio and video file formats.............................................................................................................................................................	139
Media shortcuts.................................................................................................................................................................................................	139
Troubleshooting: Media.....................................................................................................................................................................................	140
Ring tones, sounds, and alerts............................................................................................................................................................................	143
About ring tones, sounds, and alerts..................................................................................................................................................................	143
Change your ring tone, notifiers, or reminders..................................................................................................................................................	143
Add a custom profile..........................................................................................................................................................................................	144
Add a contact alert.............................................................................................................................................................................................	144
Silence your device.............................................................................................................................................................................................	144

Flashing LED........................................................................................................................................................................................................	145
Change alarm notification options.....................................................................................................................................................................	145
Turn on event sounds.........................................................................................................................................................................................	145
Troubleshooting: Ring tones, sounds, and alerts...............................................................................................................................................	146
Browser..............................................................................................................................................................................................................	147
Browser basics....................................................................................................................................................................................................	147
Browser bookmarks............................................................................................................................................................................................	150
RSS feeds............................................................................................................................................................................................................	151
Browser options.................................................................................................................................................................................................	152
Browser security.................................................................................................................................................................................................	154
Browser push......................................................................................................................................................................................................	156
Browser shortcuts..............................................................................................................................................................................................	157
Troubleshooting: Browser..................................................................................................................................................................................	158
Calendar.............................................................................................................................................................................................................	159
Calendar basics...................................................................................................................................................................................................	159
Meetings.............................................................................................................................................................................................................	160
Conference call meetings...................................................................................................................................................................................	162
Synchronizing calendar.......................................................................................................................................................................................	164
Calendar options................................................................................................................................................................................................	166
Calendar shortcuts.............................................................................................................................................................................................	167
Troubleshooting: Calendar.................................................................................................................................................................................	168
Contacts..............................................................................................................................................................................................................	170
Contact basics.....................................................................................................................................................................................................	170
Customizing contacts.........................................................................................................................................................................................	171
Synchronizing contacts.......................................................................................................................................................................................	173
Personal distribution lists...................................................................................................................................................................................	175
Multiple contact lists..........................................................................................................................................................................................	176
Contact list options.............................................................................................................................................................................................	176
Troubleshooting: Contacts.................................................................................................................................................................................	177
Clock...................................................................................................................................................................................................................	179
Set the date and time.........................................................................................................................................................................................	179
Change what appears on the screen when your device is charging...................................................................................................................	179
Change the clock face.........................................................................................................................................................................................	179
Display a second time zone on the clock............................................................................................................................................................	180
Turn on the alarm...............................................................................................................................................................................................	180
Silence the alarm................................................................................................................................................................................................	180
Change alarm notification options.....................................................................................................................................................................	180
Turn on bedside clock mode..............................................................................................................................................................................	181

Set options for bedside clock mode...................................................................................................................................................................	181
Use the stopwatch..............................................................................................................................................................................................	181
Use the timer......................................................................................................................................................................................................	181
Change timer notification options......................................................................................................................................................................	182
Troubleshooting: Clock.......................................................................................................................................................................................	182
Tasks and memos...............................................................................................................................................................................................	183
Create a task or memo.......................................................................................................................................................................................	183
Send a task or memo..........................................................................................................................................................................................	183
Change or delete a task or memo......................................................................................................................................................................	183
Change the status of a task................................................................................................................................................................................	183
Hide completed tasks.........................................................................................................................................................................................	184
Show tasks in the calendar.................................................................................................................................................................................	184
Synchronizing tasks and memos.........................................................................................................................................................................	184
About categories................................................................................................................................................................................................	186
Categorize a contact, task, or memo..................................................................................................................................................................	186
Create a category for contacts, tasks, or memos...............................................................................................................................................	186
Turn off the prompt that appears before you delete items...............................................................................................................................	187
Typing.................................................................................................................................................................................................................	188
Typing basics......................................................................................................................................................................................................	188
Typing input methods........................................................................................................................................................................................	189
Typing options....................................................................................................................................................................................................	189
Spelling checker..................................................................................................................................................................................................	190
Custom dictionary..............................................................................................................................................................................................	191
AutoText.............................................................................................................................................................................................................	192
Typing shortcuts.................................................................................................................................................................................................	193
Troubleshooting: Typing.....................................................................................................................................................................................	194
Keyboard............................................................................................................................................................................................................	195
Assign an application to a Convenience key.......................................................................................................................................................	195
Change the default currency symbol..................................................................................................................................................................	195
Set the cursor speed...........................................................................................................................................................................................	195
Turn on key tones...............................................................................................................................................................................................	195
Set the trackpad sensitivity................................................................................................................................................................................	196
Turn off trackpad sounds...................................................................................................................................................................................	196
Troubleshooting: Keyboard................................................................................................................................................................................	196
Language............................................................................................................................................................................................................	197
About typing input languages............................................................................................................................................................................	197
Change the language..........................................................................................................................................................................................	197
Use a shortcut for switching typing input languages when you are typing........................................................................................................	197

Add a display language.......................................................................................................................................................................................	198
Delete a language...............................................................................................................................................................................................	198
Troubleshooting: Language................................................................................................................................................................................	198
Screen display.....................................................................................................................................................................................................	199
Set options for backlighting................................................................................................................................................................................	199
Use a picture as your device wallpaper..............................................................................................................................................................	199
Change the display font......................................................................................................................................................................................	199
Organizing applications on the Home screen.....................................................................................................................................................	200
Add a message that appears when your device is locked..................................................................................................................................	201
Use grayscale or reverse contrast for the screen display...................................................................................................................................	201
Turn on flashing LED notification for wireless coverage....................................................................................................................................	201
External display..................................................................................................................................................................................................	201
Themes...............................................................................................................................................................................................................	202
Troubleshooting: Display....................................................................................................................................................................................	203
GPS technology...................................................................................................................................................................................................	204
About GPS technology........................................................................................................................................................................................	204
Turn on GPS technology.....................................................................................................................................................................................	204
Set the GPS receiver that you use to track your movement..............................................................................................................................	204
Get your GPS location........................................................................................................................................................................................	205
Prevent others from tracking your location.......................................................................................................................................................	205
Turn off location aiding......................................................................................................................................................................................	205
Troubleshooting: GPS technology......................................................................................................................................................................	206
Maps...................................................................................................................................................................................................................	207
Map basics..........................................................................................................................................................................................................	207
Map options.......................................................................................................................................................................................................	210
Map shortcuts....................................................................................................................................................................................................	210
Troubleshooting: Maps......................................................................................................................................................................................	211
Applications........................................................................................................................................................................................................	212
About multitasking.............................................................................................................................................................................................	212
Keep an application running in the background and switch to another application.........................................................................................	212
Close an application so that it is not running in the background.......................................................................................................................	212
About adding applications..................................................................................................................................................................................	213
About social networking applications................................................................................................................................................................	214
About instant messaging applications................................................................................................................................................................	214
Require your device password before adding an application............................................................................................................................	214
Delete an application.........................................................................................................................................................................................	215
View properties for an application.....................................................................................................................................................................	215
View the size of an application database...........................................................................................................................................................	215

Troubleshooting: Applications...........................................................................................................................................................................	215
BlackBerry Device Software...............................................................................................................................................................................	216
About updating the BlackBerry Device Software...............................................................................................................................................	216
Update the BlackBerry Device Software over the wireless network..................................................................................................................	217
Return to or delete the previous version of the BlackBerry Device Software....................................................................................................	217
Update the BlackBerry Device Software from a web site..................................................................................................................................	217
Update the BlackBerry Device Software using the BlackBerry Desktop Software.............................................................................................	218
Troubleshooting: BlackBerry Device Software...................................................................................................................................................	218
Manage Connections..........................................................................................................................................................................................	220
Manage Connections basics...............................................................................................................................................................................	220
Mobile network..................................................................................................................................................................................................	222
Wi-Fi technology................................................................................................................................................................................................	226
Bluetooth technology.........................................................................................................................................................................................	232
Power and battery..............................................................................................................................................................................................	240
Turn off your device...........................................................................................................................................................................................	240
Set your device to turn on and turn off automatically.......................................................................................................................................	240
Reset the device.................................................................................................................................................................................................	240
Check the battery power level...........................................................................................................................................................................	240
Tips: Extending battery life.................................................................................................................................................................................	240
Memory and media cards...................................................................................................................................................................................	242
About media cards.............................................................................................................................................................................................	242
Supported media cards......................................................................................................................................................................................	242
View the amount of available storage space on your device.............................................................................................................................	242
Turn off media card support..............................................................................................................................................................................	242
Repair files stored on your media card or on your device.................................................................................................................................	242
About compression............................................................................................................................................................................................	243
About file encryption..........................................................................................................................................................................................	243
Turn on encryption.............................................................................................................................................................................................	243
Tips: Freeing and conserving storage space.......................................................................................................................................................	244
Troubleshooting: Storage and media cards........................................................................................................................................................	245
Search.................................................................................................................................................................................................................	246
Search for an item..............................................................................................................................................................................................	246
Set the types of items that are included in searches.........................................................................................................................................	246
Search for messages...........................................................................................................................................................................................	246
Message search criteria......................................................................................................................................................................................	247
Do more with your message search results.......................................................................................................................................................	247
Search for text in a message, in a file, or on a web page...................................................................................................................................	248

View, change, or delete a saved search.............................................................................................................................................................	248
Search for a contact in your organization's address book..................................................................................................................................	248
Search shortcuts.................................................................................................................................................................................................	249
Security...............................................................................................................................................................................................................	250
Security basics....................................................................................................................................................................................................	250
Password keeper................................................................................................................................................................................................	252
Encryption..........................................................................................................................................................................................................	254
Memory cleaning................................................................................................................................................................................................	256
Certificates.........................................................................................................................................................................................................	257
PGP keys.............................................................................................................................................................................................................	264
Certificate servers..............................................................................................................................................................................................	269
Key store.............................................................................................................................................................................................................	271
Smart cards.........................................................................................................................................................................................................	273
VPN settings.......................................................................................................................................................................................................	276
Verify security software manually......................................................................................................................................................................	277
Third-party application control..........................................................................................................................................................................	278
Troubleshooting: Security..................................................................................................................................................................................	281
Service books and diagnostic reports.................................................................................................................................................................	282
Accept, delete, or restore a service book...........................................................................................................................................................	282
Run a diagnostic report......................................................................................................................................................................................	282
View, submit, or delete a diagnostic report.......................................................................................................................................................	282
Set a default recipient for diagnostic reports.....................................................................................................................................................	283
I cannot run or submit a diagnostic report.........................................................................................................................................................	283
View the version number of the BlackBerry Device Software on your device...................................................................................................	283
Synchronization..................................................................................................................................................................................................	284
About synchronization.......................................................................................................................................................................................	284
Reconcile email over the wireless network........................................................................................................................................................	284
Delete email on your device and in your email application on your computer.................................................................................................	285
Synchronize organizer data over the wireless network.....................................................................................................................................	285
About synchronization conflicts.........................................................................................................................................................................	285
Manage email reconciliation conflicts................................................................................................................................................................	286
Manage data synchronization conflicts..............................................................................................................................................................	286
About backing up and restoring device data......................................................................................................................................................	286
Empty the deleted items folder on your computer from your device...............................................................................................................	287
Troubleshooting: Synchronization.....................................................................................................................................................................	287
Accessibility options...........................................................................................................................................................................................	289
About accessibility options.................................................................................................................................................................................	289
Screen accessibility options................................................................................................................................................................................	289

Audio and phone accessibility options...............................................................................................................................................................	290
Typing accessibility options................................................................................................................................................................................	292
Calculator...........................................................................................................................................................................................................	294
Use the calculator...............................................................................................................................................................................................	294
Convert a measurement.....................................................................................................................................................................................	294
BrickBreaker.......................................................................................................................................................................................................	295
About BrickBreaker............................................................................................................................................................................................	295
BrickBreaker capsules.........................................................................................................................................................................................	295
BrickBreaker scoring...........................................................................................................................................................................................	296
Play BrickBreaker................................................................................................................................................................................................	296
Adjust the volume..............................................................................................................................................................................................	296
Set the paddle speed..........................................................................................................................................................................................	297
Word Mole game................................................................................................................................................................................................	298
Word Mole game basics.....................................................................................................................................................................................	298
Single-player games............................................................................................................................................................................................	299
Multiplayer games..............................................................................................................................................................................................	300
Troubleshooting: Word Mole.............................................................................................................................................................................	301
Glossary..............................................................................................................................................................................................................	302
Legal notice........................................................................................................................................................................................................	307

User Guide

Quick Help

Top 10

BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.

Set up an email address

1.On the Home screen, click the Setup icon.

2.In the Setup section, click the Email Accounts icon.

3.Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (for example, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.

•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your device with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new email address for your device, and do not see this option, contact your administrator or wireless service provider.

Related topics

Change options for your personal email account, 68

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related topics

I cannot change the number of times that my device rings, 55

User Guide

Quick Help

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, press the key > All.

•To hide an application icon, highlight the icon. Press the key > Hide.

•To show all hidden application icons, press the key > Show All.

•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Related topics

My display changed, 203

About adding applications

Depending on your wireless service provider and region, you might have the option to add or update applications using the BlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able to download applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from an application offered by your wireless service provider.

Additional terms and conditions might apply to software and services made available through the BlackBerry App World™ storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use an application over the wireless network. For more information, contact your wireless service provider.

BlackBerry App World

If you have BlackBerry App World on your device, you can search for and download games, social networking applications, personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items over the wireless network to your device.

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

BlackBerry Desktop Software

If you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer to add, update, remove, or restore applications. You can also add applications to your device that you have downloaded to your computer, without having to use the wireless network.

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

User Guide

Quick Help

If you have the Application Center on your device, you can add, update, or return to the previous version of a select number of applications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature might not be available.

For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.

Add or change your signature

Depending on your wireless service plan, this feature might not be supported.

1.On the Home screen, click the Messages icon.

2.Press the key > Options.

•For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor.

•For a personal email account, click Email Account Management. Click an email account. Click Edit.

3.Type a signature.

4.Press the key > Save.

Your signature is added to your email after you send it.

Use a picture as your device wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related topics

My display changed, 203

Supported audio and video file formats

Depending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.

Type	File format

Audio	•	AAC
	•	AMR
	•	FLAC
	•	MP3
	•	M4A
	•	OGG

User Guide

Quick Help

Type	File format

	•	WMA
	•	WAV

Video	•	3GP
	•	3GP2
	•	AVI
	•	ASF
	•	MP4
	•	MOV
	•	WMV

For information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/ smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.

Transfer a file from your computer to your device using your device as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry device and your computer.

1.Connect your device to your computer using a USB cable.

2.Do one of the following:

•If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3.If necessary, type a password. Your device appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27

Open, close, or switch between tabs

Do one of the following:

•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.

•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.

•To switch between tabs, in the browser, press the key > Tabs. Click a tab.

•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.

User Guide

Quick Help

Reconcile email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.

1.On the Home screen, click the Messages icon.

2.Press the key > Options > Email Reconciliation.

3.If the Message Services field appears, set this field to the appropriate email account.

4.Select the Wireless Reconcile check box.

5.Press the key > Save.

If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of the BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerry Desktop Software.

Getting to know your smartphone

Find out about apps and indicators, and what the keys do on your BlackBerry® smartphone.

Important keys

Front keys

Key	Name	Actions

	Trackpad	•	Slide your finger to move around the screen.
		• Press (click) to select an item.
		• Press and hold to open a pop-up menu.

	Menu	•	Open a menu.
		• Select a highlighted menu item.
		• Press and hold to switch applications quickly.

	Escape	•	Return to the previous screen.
		•	Close the menu.

	Send	•	Make a call.
		•	Answer a call.

	End/Power	•	End a call.
		• Return to the Home screen.
		• Press and hold to turn on or turn off your BlackBerry® device.

Top keys

User Guide

Quick Help

Key	Name	Actions

Side keys

Key	Name	Actions

	Convenience key	• Take a picture.
		• Mute your music when the flip is closed.
		• You can also customize this key.

Keyboard

Key	Name	Actions

	Shift	Capitalize letters.

	Alt	Type the alternate character on a key.

	Symbol	Open the symbol list.

	Backspace/Delete	Delete the previous character or a selected item.

	Enter	Select an item.

	Speakerphone	Turn on or turn off the speakerphone during a call.

Select commands using pop-up menus

Pop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu when you are viewing a message, for example, to file, forward, or reply to the message.

•To open a pop-up menu, click and hold an item on the screen.

•To select a command, click the icon.

•To see additional commands, click the Full Menu icon.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options	Highlight and click an area at the top of the Home screen to
	access options such as changing your ring tone, setting the
	alarm, viewing notifications, and turning on or off network
	connections.

User Guide

Quick Help

See all the apps and folders on the Home screen, or minimize	On the navigation bar, click All.
your view and view the wallpaper

Switch to another app	Press and hold the	key. Click an app.
	Note: The other app might still be running in the background.

Open an app with a convenience key	Press a convenience key on the side of your device.
	Note: You can customize which app a convenience key opens.

Use pop-up menus	Pop-up menus provide common available actions, and appear
	in the center of the screen. For example, you can use the pop-
	up menu in a message to file, forward, or reply to the message.
	To open a pop-up menu, press and hold the trackpad. To select
	a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent	On the Home screen, highlight All on the navigation bar and
views	slide your finger on the trackpad right or left.

Add an app to the Favorites view	Highlight an app on the Home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the Home screen such as the wallpaper	On the Home screen, press the		key > Options.

Related topics

Keep an application running in the background and switch to another application, 212

Assign an application to a Convenience key, 195

Change what happens when you type on the Home screen, 26

Applications

Get started with some of these great applications.

Messages

Send emails, PIN messages, and more.

Text Messages

Send text messages.

Browser

Browse websites.

Media

See saved pictures, play songs, and more.

Camera (if supported)

User Guide

Quick Help

Take pictures.

Instant Messaging

Chat with friends or colleagues.

Options

Set your device options. You can find more options in each application menu.

Manage Connections

Set up wireless connections, such as a Bluetooth® connection.

	Help
	Find the user guide here or click Help in a menu.

	To show or hide an icon, highlight the icon using the trackpad. Press the	key > Show All or Hide.
Status indicators

	Home screen

	new notification	alarm set

	unopened message count	BlackBerry® Messenger

	calendar reminder count	social feeds

	missed call count	sending or receiving data

	Wi-Fi® turned on	roaming

	Messages

	unopened	opened

	text message	sent message

	attachment	message is sending

	high priority	message not sent

	draft	meeting invite

	Phone

	missed call	received call

	placed call	voice mail message

User Guide

Quick Help

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator	Open each item that has this indicator. For example, to remove
	it from the Messages icon, click the icon.

Remove the unopened message indicator	In the Messages app, do one or more of the following:
	• Open all of your messages by clicking on them. If you
	cannot find all of your unopened messages in your inbox,
	look in your messages folders.
	• Mark a message as opened. Highlight a message. Press the
	key > Mark Opened.
	• Mark all messages that are prior to a date as opened.
	Highlight a date field. Press the	key > Mark Prior
	Opened.

Identify an indicator	• You might be able to identify an indicator by seeing the

icon of the application that the indicator refers to. To see a complete list of applications on your device and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of BlackBerry® indicators, visit www.blackberry.com/docs/smartphones. Click your device model, and then click the Icons and Indicators guide.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your device.

Device model	Features such as GPS, the camera and video camera, and
	network connection options are dependent on your device
	model. To find feature specifications for your device model,
	visit www.blackberry.com/go/devices.

User Guide

Quick Help

	Wireless service plan	You must purchase or change your wireless service plan
		through your wireless service provider.
		A wireless service plan with phone or voice is required for you
		to use the phone application and to send and receive text
		messages.
		A wireless service plan with data is required for you to use the
		browser service and instant messaging applications, and to
		send and receive email messages and PIN messages.
		For more information about your plan, contact your wireless
		service provider.

	BlackBerry Internet Service and BlackBerry Enterprise Server	Once you have a data plan, you must set up your email address
		or third-party instant messaging account in order to send and
		receive email messages, use third-party instant messaging
		applications, and use some browser options.
		If you are an individual user, when you set up your email
		address or instant messaging account, you are associating it
		with the BlackBerry® Internet Service.
		If you are a corporate user, your administrator sets up your
		email account by associating it with a BlackBerry® Enterprise
		Server. Your administrator might set options that determine
		the features and settings that are available on your device. To
		view the IT policies that have been set by your administrator,
		on the Home screen or in a folder, click the Options icon. Click
		Security > Security Status Information > View IT Policy.

	Wireless service provider	Features such as text messaging, location-based services, and
		some phone features are dependent on your wireless service
		provider's offerings. For more information, contact your
		wireless service provider.

	Wireless network	The wireless network that your device is connected to might
		affect the availability of some features. Depending on your
		wireless service provider and available roaming options,
		different wireless networks are available. Some wireless
		networks do not support features such as call blocking, call
		forwarding, or cell broadcasting. For more information,
		contact your wireless service provider.

Related topics

User Guide

Quick Help

BlackBerry Device Software, 216

Find more information, 30

Check what wireless networks your device connects to, 220

Tips

Save time and maximize your efficiency with these quick tips.

Tips: Finding apps

Look in a folder on your Home screen	Some apps are located in folders on your Home screen. Click
Look in a folder on your Home screen	a folder to see what apps are inside.
	a folder to see what apps are inside.

Make all hidden apps visible on the Home screen	On the Home screen, press the	key > Show All. To unhide
	the app, highlight it and then click Hide to clear the check mark.
	If Show All does not appear in the menu, there are no apps
	hidden from view.

Search for an app	On the Home screen, start typing the application name.

Verify that the app is installed	On the Home screen or in a folder, click the Options icon. Click
	Device > Application Management. If the app is listed, it is
	installed on your BlackBerry® device.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Use the Quick Access area to access popular options	Highlight and click an area at the top of the Home screen to
	access options such as changing your ring tone, setting the
	alarm, viewing notifications, and turning on or off network
	connections.

See all the apps and folders on the Home screen, or minimize	On the navigation bar, click All.
your view and view the wallpaper

Switch to another app	Press and hold the	key. Click an app.
	Note: The other app might still be running in the background.

Open an app with a convenience key	Press a convenience key on the side of your device.
	Note: You can customize which app a convenience key opens.

User Guide

Quick Help

Use pop-up menus	Pop-up menus provide common available actions, and appear
	in the center of the screen. For example, you can use the pop-
	up menu in a message to file, forward, or reply to the message.
	To open a pop-up menu, press and hold the trackpad. To select
	a command, click the trackpad.

Switch to the Favorites, Media, Downloads, and Frequent	On the Home screen, highlight All on the navigation bar and
views	slide your finger on the trackpad right or left.

Add an app to the Favorites view	Highlight an app on the Home screen or in a folder. Press the
	key > Mark as Favorite.

Change options for the Home screen such as the wallpaper	On the Home screen, press the	key > Options.

Related topics

Keep an application running in the background and switch to another application, 212

Assign an application to a Convenience key, 195

Change what happens when you type on the Home screen, 26

Tips: Managing indicators

Remove the new item indicator	Open each item that has this indicator. For example, to remove
	it from the Messages icon, click the icon.

Remove the unopened message indicator	In the Messages app, do one or more of the following:
	• Open all of your messages by clicking on them. If you
	cannot find all of your unopened messages in your inbox,
	look in your messages folders.
	• Mark a message as opened. Highlight a message. Press the
	key > Mark Opened.
	• Mark all messages that are prior to a date as opened.
	Highlight a date field. Press the	key > Mark Prior
	Opened.

Identify an indicator	• You might be able to identify an indicator by seeing the
	icon of the application that the indicator refers to. To see
	a complete list of applications on your device and their
	icons, on the Home screen or in a folder, click the Options
	icon. Click Device > Application Management.

User Guide

Quick Help

• For a complete list of BlackBerry® indicators, visit

		www.blackberry.com/docs/smartphones. Click your
		device model, and then click the Icons and Indicators
		guide.
Tips: Extending battery life
	For full instructions, click the links under Related information at the bottom.

	Set your BlackBerry® device to turn on and turn off	On the Home screen or in a folder, click the Options icon. Click
	automatically.	Device > Auto On/Off.
	You can set your device to turn off while you aren't using it for
	an extended period, like when you sleep. Data you receive
	when the device is turned off automatically updates when the
	device turns on.

	Set backlighting to remain on for a shorter period of time, and	On the Home screen or in a folder, click the Options icon. Click
	lower its brightness	Display > Screen Display.

	Turn off network connections you aren't using	On the Home screen, click the connections area at the top of
		the screen, or click the Manage Connections icon. Click a
		network connection to clear the check box.

	Close apps when you are finished with them.	In an app, press the	key > Close.
	When you switch from one app to another, some apps, such
	as the Browser app or the Music app, run in the background,
	which uses battery power.

	Switch your vibrating notifications to sound notifications or	On the Home screen, click the Sound and Alert Profiles icon.
	LED notifications, lower the volume of your sound	Click Change Sounds and Alerts.
	notifications, or select a shorter ring tone

	Delete the original text from a reply message	When you are replying to a message, press the		key >
		Delete Original Text.

	If your device has a camera flash, turn off the flash	On the Home screen, click the Camera icon. Click the flash icon
		at the bottom of the screen until the flash off indicator
		appears.

	Keep your battery connections clean.	Every few months, use a cotton swab or dry cloth to clean the
	Keeping the battery clean extends the life of your battery.	metal contacts on the battery and the device.
	Keeping the battery clean extends the life of your battery.

Related topics

User Guide

Quick Help

Set your device to turn on and turn off automatically, 240

Set options for backlighting, 199

Turn on or turn off a network connection, 221

Change your ring tone, notifiers, or reminders, 9

Delete the original text from a reply message, 62

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your device processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email messages, calendar entries, and media files might help you conserve storage space.

For full instructions, click the links under Related information at the bottom.

Check how much free storage space you have	On the Home screen or in a folder, click the Options icon. Click
	Device > Storage.

Delete unneeded files	On the Home screen or in a folder, click the Files icon. Find and
	highlight a file. Press the		key > Delete.

Delete browsing history and clear the cache	On the Home screen, click the Browser icon. Press the
	key > Options. Go to the Clear Browsing Data section.

Reduce the amount of time that your device stores email	On the Home screen, click the Messages icon or Calendar icon.
messages and calendar entries	Press the	key > Options.

Stop storing sent messages on your device	On the Home screen, click the Messages icon. Press the
	key > Options > Email Preferences.

Receive only the first section of long email messages, and	On the Home screen, click the Messages icon. Press the
choose whether to download more	key > Options > Message Display and Actions.

Store files on a media card instead of the device	Your BlackBerry device supports media card sizes up to 32 GB.
	Only microSD media cards are supported.

Reduce the size of pictures you take	On the Home screen, click the Camera icon. Press the			key
	> Options.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

Related topics

View the amount of available storage space on your device, 242 Move, rename, or delete a file, 114

Delete browsing information, 154

Set how long your device stores messages, 70

Change how long your device stores calendar entries, 167

User Guide

Quick Help

Stop storing messages sent from your computer on your device, 71

Stop storing messages sent from your device on your computer, 71

Receive only the first section of long email messages, 69

Change the size of pictures that you take, 127

The application memory on my device is low, 245

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such as avoiding leaving your device unattended.

For full instructions, click the links under Related information at the bottom.

	Set a password	On the Home screen or in a folder, click the Options icon. Click
		Security > Password.

	Encrypt contacts and files	On the Home screen or in a folder, click the Options icon. Click
		Security > Encryption.

	Back up your device data	Use the backup tool in the BlackBerry® Desktop Software to
		back up your device data. To download the BlackBerry Desktop
		Software, from your computer, visit www.blackberry.com/
		desktop and select the appropriate option for your computer.

Related topics
Set a device password, 250
Turn on encryption, 135

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.

For full instructions, click the links under Related information at the bottom.

Check to see if there is updated BlackBerry Device Software	Depending on your device model, this feature might not be
that you can download over the network	supported. On the Home screen or in a folder, click the Options
	icon. Click Device > Software Updates.

User Guide

Quick Help

	Update your BlackBerry Device Software from your computer	Connect your device to your computer and on your computer,
		visit: www.blackberry.com/software. Click on BlackBerry
		Device Software and follow the links to update your software.

	Set your BlackBerry Desktop Software to check for updates	For instructions, see the Help in BlackBerry Desktop Software.
	automatically

	Update your BlackBerry Desktop Software	Visit www.blackberry.com/desktopsoftware.

Related topics
BlackBerry Device Software, 216

Visit the Setup application

The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your device.

1.If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.

2.Click a section to change options or to complete a short series of prompts that help you set the options.

Make it yours

Make your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.

Your Home screen

Switch themes

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Screen Display.

3.In the Theme section, click a theme.

4.Click Activate.

To delete a theme, click the theme. Click Delete.

Related topics

My display changed, 203

Use a picture as your device wallpaper

1.On the Home screen, click the Media icon > Pictures icon.

2.Browse to a picture.

3.Press the key > Set As Wallpaper.

Related topics

User Guide

Quick Help

My display changed, 203

Move an application icon

1.On the Home screen or in an application folder, highlight an application icon.

2.Press the Menu key.

3.Perform one of the following actions:

•To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your finger to the new location. Click the trackpad.

•To move the application icon into an application folder, click Move to folder. Click an application folder.

•To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.

Add, change, or delete a folder on the Home screen

On the Home screen, do one of the following:

•To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click the folder icon. Click a folder icon style. Click Add.

•To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style. Click Save.

•To delete a folder, highlight a folder. Press the key > Delete.

Find or hide an application icon

Depending on your theme, you might not be able to hide some application icons.

On the Home screen or in a folder, do any of the following:

•To see all your application icons, press the key > All.

•To hide an application icon, highlight the icon. Press the key > Hide.

•To show all hidden application icons, press the key > Show All.

•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear beside the Hide field.

Related topics

My display changed, 203

Add a shortcut to your Home screen or Favorites view

You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps. Browse to a website, or highlight the item you want to create a shortcut for.

•To add a shortcut on the Home screen, press the key > Add to Home Screen.

•To add a shortcut to your Favorites view, press the key > Mark as Favorite.

Set the number of icons that appear on the Home screen

1. On the Home screen or in a folder, click the Options icon.

User Guide

Quick Help

2.Click Accessibility.

3.Change the Grid Layout field.

4.Press the key > Save.

Change what happens when you type on the Home screen

Depending on your typing input language, you might not be able to use shortcut keys to open applications.

1.On the Home screen, press the key > Options.

•To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search.

•To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.

2.Press the key > Save.

Add a message that appears when your device is locked

When the flip is open and your BlackBerry® device is locked, this text appears on the screen.

1.On the Home screen or in a folder, click the Options icon.

2.Click Display > Message on Lock Screen.

3.Type the text that you want to appear on the screen when your device is locked.

4.Press the key > Save.

Get apps, music, ring tones, pictures, and videos

About adding applications

BlackBerry App World

To download BlackBerry App World, visit www.blackberryappworld.com.

For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.

BlackBerry Desktop Software

User Guide

Quick Help

To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.

For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerry Desktop Software.

Application Center

For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.

Transfer a file from your computer to your device using your device as a USB memory drive

1.Connect your device to your computer using a USB cable.

2.Do one of the following:

•If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.

•If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, select the media transfer option.

3.If necessary, type a password. Your device appears as a drive on your computer.

4.Drag a file from a location on your computer to a folder on your device.

To view the transferred file on your device, disconnect your device from your computer and find the file.

Related topics

Transfer your media files from your computer to your device using BlackBerry Desktop Software, 27

Transfer your media files from your computer to your device using BlackBerry Desktop Software

With the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media® Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.

1.Connect your device to your computer.

2.On your device, in the dialog box that appears, select any of the file transfer options.

3.On your computer, open the BlackBerry Desktop Software.

4.Click the media transfer option that best suits what you want to do.

For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.

User Guide

Quick Help

Related topics

Transfer a file from your computer to your device using your device as a USB memory drive, 12

Calls and sound profiles

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Default Call Volume field.

4.Press the key > Save.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related topics

I cannot change the number of times that my device rings, 55

Add a contact alert

You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.

3.In the Name field, type the name of the contact alert.

4.In the Contacts field, type the name of the contact.

5.Click a contact.

6.Change the ring tone and alert information for calls and messages.

7.Press the key > Save.

User Guide

Quick Help

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.

Set up speed dial for a contact

1.From the Home screen, press the Send key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

Add a contact picture for caller ID

1.On the Home screen, click the Contacts icon.

2.Highlight a contact.

3.Press the key > Edit.

4.Press the key > Add Picture.

5.Find, highlight, and click a picture.

6.If necessary, move the crop box to the portion of the picture that you want to use.

7.Press the key > Crop & Save.

8.Press the key > Save.

Related topics

My contact pictures keep changing, 177

Typing and trackpad

Set the cursor speed

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Keyboard.

3.Change the Key Rate field.

4.Press the key > Save.

Set the trackpad sensitivity

You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level.

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Trackpad Sensitivity.

3.Change the Horizontal Sensitivity field and Vertical Sensitivity field.

User Guide

Quick Help

4. Press the key > Save.

Change your typing style

You can change how your BlackBerry® device recognizes what you type by selecting a typing style.

1.On the Home screen or in a folder, click the Options icon.

2.Click Typing and Input > Typing.

3.For a keyboard, do one of the following:

•To turn off all typing assistance, change the Style field to Direct.

•To set your device to suggest word predictions as you type, change the Style field to Predictive.

4.Press the key > Save.

Find more information

•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Home screen or in an application menu.

•www.discoverblackberry.com: Find software, applications, and accessories for your device.

•Your wireless service provider web site: Find information about your wireless network or wireless service plan.

•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC (HG nr.88/2003).

User Guide

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Change your ring tone	From the Home screen, press the	key. Press the	key > Phone
	Ring Tones.

Check your voice mail	Press and hold 1.

Send an incoming call to voice mail when the flip	Press and hold the Volume Down key on the right side of your BlackBerry®
is closed	device.

Set up speed dial for a contact	From the Home screen or in the phone application, press and hold the key
	that you would like to assign speed dial to.

Add an extension to a phone number	Press the Alt key and X. Type the extension number.

Type a letter in a phone number field	Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number	Press O

Turn on or turn off the speakerphone during a call	Press the key on the keyboard.

Stop listening to a call with a wireless headset	Press the key on the keyboard.

Change the active phone number	From the Home screen, press the	key. Click your phone number at
	the top of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message	Press R
Reply to all in an email or a PIN message	Press L

Forward a message	Press F

File an email message	Press I

View or hide the email address of a contact	Highlight the contact in the To or From field. Press Q.

User Guide

Shortcuts

Move to the last cursor position after you close and reopen a	Press G
received email or PIN message

Move to the next message	Press N

Move to the previous message	Press P

In your message inbox

Open a message	Press the	key.

Compose a message from a message inbox	Press C

Mark a message as opened or unopened	Press the Alt key and U.

Add a flag to a message	Press W

View all flagged messages	Press the Alt key and F.

View received messages and received call logs	Press the Alt key and I.

View sent messages	Press the Alt key and O.

View voice mail messages	Press the Alt key and V.

View text messages	Press the Alt key and S.

View call logs	Press the Alt key and P.

View all your messages	Press the	key.

Move around your message inbox

Move up a screen	Press the Shift key and the Space key.

Move down a screen	Press the Space key.

Move to the top of a message inbox	Press T

Move to the bottom of a message inbox	Press B

Move to the next unopened item	Press U

Move to the next related message	Press J

Move to the previous related message	Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment Press F

User Guide

Shortcuts

Move to the last cursor position after closing and reopening a	Press G
file or an attachment

In a spreadsheet

Move to a specific cell	Press G

View the content of a cell	Press the Space key

Switch worksheets	Press V. Highlight a worksheet. Press the Enter key.

View or hide columns or rows	Press H

In a presentation

Switch presentation views	Press M

Move to the next slide when viewing a presentation in slide	Press N
view

Move to the previous slide when viewing a presentation in	Press P
slide view

Move to the last cursor position after closing and reopening a	Press G
presentation that you were viewing in text view or in text and
slide view

Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period	Press the Space key twice. The next letter is capitalized.
Insert an at sign (@) or a period (.) in an email address field	Press the Space key.

Capitalize a letter	Press and hold the letter key until the capitalized letter
	appears.

Turn on CAP lock	Press the Alt key and the Right Shift key. To turn off CAP lock,
	press the Left Shift key or Right Shift key.

Type a symbol	Press the Symbol key. Type the letter that appears below the
	symbol.

Type the alternate character on a key	Press the Alt key and the character key.

User Guide

Shortcuts

Type an accented or special character	Press and hold the letter key and, on the trackpad, slide your
	finger left or right. For example, to type ü, press and hold U
	and slide your finger left until ü appears. Release the letter
	key when the accented or special character appears.

Type a number in a text field	Press and hold the Alt key and press the number key.

Type a number in a number field	Press a number key. You do not need to press the Alt key.

Turn on NUM lock	Press the Alt key and the Left Shift key. To turn off NUM lock,
	press the Left Shift key or Right Shift key.

Highlight a line of text	Press the Left Shift key or Right Shift key and, on the
	trackpad, slide your finger up or down.

Highlight text character by character	Press the Left Shift key or Right Shift key and, on the
	trackpad, slide your finger left or right.

Cut highlighted text	Press the Left Shift key or Right Shift key and the Backspace/
	Delete key.

Copy highlighted text	Press the Alt key and click the trackpad.

Paste text	Press the Left Shift key or Right Shift key and click the
	trackpad.

Media shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file	Press the	key on the top of your BlackBerry® device.


Resume playing an audio or video file	Press the	key.


Play the next song	Press and hold the Volume Up key on the right side of your
	device.

Play the previous song	Press and hold the Volume Down key on the right side of your
	device.

Turn on the audio boost feature if you are using a headset	When you are playing an audio or video file, press the Volume
	Up key until you reach the highest volume setting, and then
	press the Volume Up key again four times quickly.

Pictures

User Guide

Shortcuts

Zoom in	Press I
Zoom out	Press O

Pan up	Press 2

Pan down	Press 8

Pan right	Press 6

Pan left	Press 4

Rotate	Press L

Camera and video camera

Zoom in before you take a picture or record a video	Press the Volume Up key.

Zoom out before you take a picture or record a video	Press the Volume Down key.

Take a picture	Press the Convenience key on the right side of your device.

Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field	Press the Space key.
Insert a slash mark (/) in the web address field	Press the Shift key and the Space key.

Stop loading a web page	Press the Escape key.

Close the browser	Press and hold the Escape key.

On a web page

Quickly switch between tabs	Press W

Zoom in to a web page	Press I

Zoom out from a web page	Press O

Go to the start page	Press G

Return to the home page	Press H

Open the bookmark list	Press K

Add a bookmark	Press A

User Guide

Shortcuts

View a list of web pages that you have visited	Press Y
recently

Refresh a web page	Press R

Find text on a web page	Press F. To find the next instance of the text, press V.

Open the browser options	Press S

Move around a web page

Move up a screen	Press the Shift key and the Space key.

Move down a screen	Press the Space key.

Move to the top of a web page	Press T

Move to the bottom of a web page	Press B

Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment	Press C
Change to Agenda view	Press A

Change to Day view	Press D

Change to Week view	Press W

Change to Month view	Press M

Move to the next week, month, or day in Agenda view	Press the Space key.

Move to the previous week, month, or day in Agenda view	Press the Shift key and the Space key.

Move to the current date	Press T

Move to a specific date	Press G

Search shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

User Guide

Shortcuts

Search for an item on your BlackBerry® device	Start typing on the Home screen.
Search for a contact in a list of contacts	Type part or all of a contact name, or type initials separated by a
	space.

Search for text in a message	Press S

Search for text in a file or an attachment	Press F

Search for text on a web page	Press F

Search for text in a presentation	Press F

Note: You can change what happens when you type on the Home screen.

To search for text in a presentation, you must view the presentation in text view or in text and slide view.

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map	Press I
Zoom out from a map	Press O

Move to the next direction on a route	Press N

Move to the previous direction on a route	Press P

Troubleshooting: Shortcuts

I cannot use a shortcut

Depending on the typing input language that you are using, some shortcuts might not be available. Try changing the typing input language.

Related topics

Change the language, 197

User Guide

Phone

Phone basics

Find your phone number

Do one of the following:

•To view your active phone number, from the Home screen, press the key. Your phone number appears at the top of the screen.

•If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,

from the Home screen, press the key. Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

Related topics

About multiple phone numbers, 50

My phone number appears as Unknown in the Phone application, 55

Make a call

1.Do one of the following:

•If your BlackBerry® device is unlocked, press the key.

•If your device is locked and you do not want to unlock it, press the key > Place Call.

2.Type a phone number or contact name.

3.Press the key.

To end the call, press the key.

Related topics

Add a pause or a wait to a phone number, 170

Available voice commands, 57

Turn on dialing from the Lock screen, 51

I cannot make or receive calls, 54

Answer a call

Press the key.

To end a call, press the key.

Related topics

Change your ring tone, notifiers, or reminders, 9

User Guide

Phone

I cannot make or receive calls, 54

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key.

•To answer the incoming call and place the current call on hold, click Answer - Hold Current.

•To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.

1.On the Home screen, click the Sound and Alert Profiles icon.

2.Click Change Sounds and Alerts > Sounds for Selected Profile.

•To change your ring tone, click Phone.

•To change notifiers or reminders, click to expand a section. Click an option.

3.In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

•Click a tone.

•To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.

•To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

•To use a preloaded alert, click All Alerts. Find and click an alert.

4.Press the key > Save.

Related topics

I cannot change the number of times that my device rings, 55

Mute a call

During a call, on the screen, click Mute.

To turn off mute, on the screen, click Mute Off.

Place a call on hold

If your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

User Guide

Phone

Turn on the speakerphone

CAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your device.

During a call, press the key on the keyboard.

Related topics

Bluetooth technology, 232

Dial an extension

1.Press the X key.

2.Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

•To type a number, press a number key.

•To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the key > Switch Application.

Note: If you switch to a different application and you want to end the call, press the key.

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your device model, you might be able to use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

User Guide

Phone

Emergency calls

About emergency calls and Emergency Callback Mode

If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you cannot send and receive messages or browse web pages.

If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Make an emergency call

Do one of the following:

•If your BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergency number. Press the key.

•If your device is locked, press the key > Emergency. Press the key.

Volume

Adjust the volume

•To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.

•To decrease the volume, press the Volume Down key on the right side of your device.

•To mute the volume, press the Convenience key on the right side of your device. To turn off mute, press the Convenience key again. If you are on a call and you do not want other people on the call to hear you, you can mute the call.

Related topics

User Guide

Phone

Mute a call, 39

Amplify the volume using the audio boost feature, 121

Improve sound quality for media files, 121

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

1.From the Home screen, press the key.

2.Press the key > Options > In-call Settings.

3.Change the Default Call Volume field.

4.Press the key > Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.During a call, press the key > Enhance Call Audio.

2.Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1.From the Home screen, press the key.

2.Press the key > Options > Enhanced Audio.

3.Change the Phone Call Audio field or Headset Call Audio field.

4.Press the key > Save.

Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

1.From the Home screen, press the key.

2.Press the key > Call Voice Mail.

Related topics

User Guide

Phone

I cannot check my voice mail, 55

Change the voice mail access number and password

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your device, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail is not updated in your voice mail system.

1.From the Home screen, press the Send key.

2.Press the key > Options > Voice Mail.

3.Type a voice mail access number and a password.

4.Press the key > Save.

Related topics

I cannot check my voice mail, 55

Change how many times your device rings before the call goes to voice mail

To change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

1.Call your wireless service provider's voice mail system.

2.Listen to your options and follow the audible prompts.

Related topics

I cannot change the number of times that my device rings, 55

Speed dial

Set up speed dial for a contact

1.From the Home screen, press the Send key.

2.Press the key > View > Speed Dial List.

3.In the Speed Dial Numbers list, click an unassigned key.

4.Click a contact.

5.If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold the key that you assigned to the contact.

User Guide

Phone

Change the contact that is assigned to a speed dial key

1.From the Home screen, press the key.

2.Press the key > View > Speed Dial List.

3.Highlight a contact or phone number.

4.Press the key.

•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

•To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key.

•To delete the contact from the Speed Dial Numbers list, click Delete.

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Waiting.

3.Select the Enabled check box.

4.Press the key > Save.

To turn off call waiting, clear the Enabled check box.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.From the Home screen, press the key.

2.Press the key > Options > Call Forwarding.

•To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number.

User Guide

Phone

•To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

3.Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1.From the Home screen, press the Send key.

2.Press the key > Options > Call Forwarding.

3.Press the key.

•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

•To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

4.Press the key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block calls

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

1.From the Home screen, press the key.

2.Press the key > Options > Call Barring.

3.Highlight a call blocking option.

4.Press the key > Enable.

5.Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the key > Disable.

User Guide

Phone

Change the call blocking password

1.From the Home screen, press the key.

2.Press the key > Options > Call Barring.

3.Press the key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1.From the Home screen, press the key.

2.Press the key > Options > FDN Phone List.

3.Press the key > Enable FDN Mode.

4.Type your PIN2 code.

5.Press the key on the keyboard.

To turn off fixed dialing, press the key > Disable FDN Mode.

Related topics

I cannot make or receive calls, 54

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

User Guide

Phone

2.Press the key > Options > FDN Phone List.

•To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.

•To change a contact, press the key > Edit. Change the contact information.

•To delete a contact, highlight a contact. Press the key > Delete.

3.Press the key > Save.

About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

Related topics

I cannot make or receive calls, 54

Set the default country code and area code

1.From the Home screen, press the key.

2.Press the key > Options > Smart Dialing.

3.Set the Country Code and Area Code fields.

4.If necessary, set the Local Country Code field and International Dialing Digits field.

5.In the National Number Length field, set the default length for phone numbers in your country.

6.Press the key > Save.

Note: When you determine the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1.From the Home screen, press the key.

2.Press the key > Options > Smart Dialing.

3.In the Number field, type the main phone number for an organization.

4.In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

5.In the Extension Length field, set the default length for extensions.

6.Press the key > Save.

User Guide

Phone

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.

1.During a call, press the key > Add Participant.

2.Type a phone number or highlight a contact.

3.Press the key.

4.During the new call, press the key to join your first contact to the conference call.

5.To join another contact to the call, repeat steps 1 to 4.

Related topics

Place a call on hold, 39

Create a phone number link for a conference call

1.Type a phone number for the conference call bridge.

2.Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

1.During a conference call, press the key > Split Call.

2.Click a contact.

To return to the conference call, press the key > Join.

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