BlackBerry RCF70CW User Guide
BlackBerry Tour 9630 Smartphone
Version: 4.7.1
User Guide
SWDT615806-615806-0409103035-001
Contents
Shortcuts..................................................................................................................................................................................................................................................... 8
BlackBerry basics shortcuts...................................................................................................................................................................................................................... 8
Phone shortcuts.......................................................................................................................................................................................................................................... 8
Message shortcuts..................................................................................................................................................................................................................................... 9
Attachment shortcuts................................................................................................................................................................................................................................ 9
Camera and video camera shortcuts....................................................................................................................................................................................................... 10
Media shortcuts.......................................................................................................................................................................................................................................... 10
Browser shortcuts....................................................................................................................................................................................................................................... 11
Calendar shortcuts..................................................................................................................................................................................................................................... 11
Typing shortcuts......................................................................................................................................................................................................................................... 12
Search shortcuts......................................................................................................................................................................................................................................... 12
Map shortcuts............................................................................................................................................................................................................................................. 12
Phone........................................................................................................................................................................................................................................................... 14
Phone basics............................................................................................................................................................................................................................................... 14
Emergency calls.......................................................................................................................................................................................................................................... 16
Volume......................................................................................................................................................................................................................................................... 16
Voice mail.................................................................................................................................................................................................................................................... 17
Speed dial.................................................................................................................................................................................................................................................... 18
Voice dialing............................................................................................................................................................................................................................................... 18
Conference calls......................................................................................................................................................................................................................................... 21
Call logs....................................................................................................................................................................................................................................................... 21
Call waiting................................................................................................................................................................................................................................................. 23
Call forwarding........................................................................................................................................................................................................................................... 23
Smart dialing.............................................................................................................................................................................................................................................. 25
TTY support................................................................................................................................................................................................................................................. 26
Multiple phone numbers........................................................................................................................................................................................................................... 26
Phone options............................................................................................................................................................................................................................................. 27
Phone shortcuts.......................................................................................................................................................................................................................................... 29
Phone troubleshooting.............................................................................................................................................................................................................................. 30
Messages..................................................................................................................................................................................................................................................... 33
Message basics........................................................................................................................................................................................................................................... 33
Email messages.......................................................................................................................................................................................................................................... 38
PIN messages............................................................................................................................................................................................................................................. 46
SMS text messages.................................................................................................................................................................................................................................... 47
MMS messages........................................................................................................................................................................................................................................... 48
Message list options.................................................................................................................................................................................................................................. 52
Message shortcuts..................................................................................................................................................................................................................................... 56
S/MIME-protected messages................................................................................................................................................................................................................... 57
PGP protected messages.......................................................................................................................................................................................................................... 63
Message troubleshooting.......................................................................................................................................................................................................................... 69
Attachments............................................................................................................................................................................................................................................... 73
Attachment basics..................................................................................................................................................................................................................................... 73
Documents.................................................................................................................................................................................................................................................. 75
Spreadsheets.............................................................................................................................................................................................................................................. 75
Media files................................................................................................................................................................................................................................................... 77
Presentations.............................................................................................................................................................................................................................................. 77
vCard contact attachments....................................................................................................................................................................................................................... 78
Attachment shortcuts................................................................................................................................................................................................................................ 78
Attachment troubleshooting..................................................................................................................................................................................................................... 79
Camera and video camera........................................................................................................................................................................................................................ 80
Take a picture............................................................................................................................................................................................................................................. 80
Pan a picture............................................................................................................................................................................................................................................... 80
Zoom in to or out from a picture.............................................................................................................................................................................................................. 80
Record a video............................................................................................................................................................................................................................................ 81
Camera and video camera options.......................................................................................................................................................................................................... 81
Camera and video camera shortcuts....................................................................................................................................................................................................... 83
Camera and video camera troubleshooting............................................................................................................................................................................................ 83
Media........................................................................................................................................................................................................................................................... 84
Transferring and downloading media files............................................................................................................................................................................................. 84
Playing media files and recording voice notes....................................................................................................................................................................................... 86
Managing media files................................................................................................................................................................................................................................ 88
Viewing pictures......................................................................................................................................................................................................................................... 92
Managing pictures..................................................................................................................................................................................................................................... 94
Media card and mass storage mode options.......................................................................................................................................................................................... 95
Media shortcuts.......................................................................................................................................................................................................................................... 97
Media troubleshooting.............................................................................................................................................................................................................................. 98
Browser........................................................................................................................................................................................................................................................ 100
Browser basics............................................................................................................................................................................................................................................ 100
Browser bookmarks.................................................................................................................................................................................................................................... 103
Web feeds.................................................................................................................................................................................................................................................... 105
Browser options.......................................................................................................................................................................................................................................... 107
Browser security......................................................................................................................................................................................................................................... 110
Browser push.............................................................................................................................................................................................................................................. 113
Browser shortcuts....................................................................................................................................................................................................................................... 114
Browser troubleshooting........................................................................................................................................................................................................................... 115
Date, time, and alarm................................................................................................................................................................................................................................ 116
Set the date and time................................................................................................................................................................................................................................ 116
Get the date and time from the wireless network automatically......................................................................................................................................................... 116
Change what appears on the display when your device is charging................................................................................................................................................... 116
Change the clock face............................................................................................................................................................................................................................... 117
Display a second time zone...................................................................................................................................................................................................................... 117
Turn on bedside clock mode..................................................................................................................................................................................................................... 117
Set options for bedside clock mode......................................................................................................................................................................................................... 117
Turn on the alarm....................................................................................................................................................................................................................................... 118
Silence the alarm....................................................................................................................................................................................................................................... 118
Change alarm notification options.......................................................................................................................................................................................................... 118
Use the stopwatch..................................................................................................................................................................................................................................... 118
Set the timer............................................................................................................................................................................................................................................... 119
Change timer notification options........................................................................................................................................................................................................... 119
Date, time, and alarm troubleshooting.................................................................................................................................................................................................... 119
Personal organizer..................................................................................................................................................................................................................................... 120
Contacts...................................................................................................................................................................................................................................................... 120
Calendar...................................................................................................................................................................................................................................................... 126
Tasks............................................................................................................................................................................................................................................................ 135
Memos......................................................................................................................................................................................................................................................... 138
Categories................................................................................................................................................................................................................................................... 140
Calculator.................................................................................................................................................................................................................................................... 141
Notifications............................................................................................................................................................................................................................................... 142
Notification basics..................................................................................................................................................................................................................................... 142
Accessibility options.................................................................................................................................................................................................................................. 144
LED notification.......................................................................................................................................................................................................................................... 144
Notifications troubleshooting................................................................................................................................................................................................................... 145
Typing.......................................................................................................................................................................................................................................................... 147
Typing basics.............................................................................................................................................................................................................................................. 147
Typing input methods................................................................................................................................................................................................................................ 149
Spelling checker......................................................................................................................................................................................................................................... 150
Custom dictionary...................................................................................................................................................................................................................................... 152
AutoText...................................................................................................................................................................................................................................................... 154
Typing shortcuts......................................................................................................................................................................................................................................... 155
Typing troubleshooting............................................................................................................................................................................................................................. 156
Language..................................................................................................................................................................................................................................................... 157
Change the display language................................................................................................................................................................................................................... 157
Add a display language............................................................................................................................................................................................................................. 157
Delete a display language......................................................................................................................................................................................................................... 157
About typing input languages.................................................................................................................................................................................................................. 157
Change the typing input language.......................................................................................................................................................................................................... 157
Switch typing input methods.................................................................................................................................................................................................................... 158
Change the input options for SureType technology.............................................................................................................................................................................. 158
Change the voice dialing language......................................................................................................................................................................................................... 158
Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 158
Change the shortcut for switching typing input languages................................................................................................................................................................. 159
Turn off the shortcut for switching typing input languages................................................................................................................................................................. 159
Change the display options for contacts................................................................................................................................................................................................. 159
Language troubleshooting........................................................................................................................................................................................................................ 160
Display and keyboard................................................................................................................................................................................................................................ 161
Backlighting................................................................................................................................................................................................................................................ 161
Display options........................................................................................................................................................................................................................................... 161
Keyboard options....................................................................................................................................................................................................................................... 164
Themes........................................................................................................................................................................................................................................................ 165
Accessibility options.................................................................................................................................................................................................................................. 166
Display troubleshooting............................................................................................................................................................................................................................ 166
Search.......................................................................................................................................................................................................................................................... 168
Messages, attachments, and web pages................................................................................................................................................................................................. 168
Organizer data........................................................................................................................................................................................................................................... 171
Search shortcuts......................................................................................................................................................................................................................................... 172
Synchronization.......................................................................................................................................................................................................................................... 173
About synchronization............................................................................................................................................................................................................................... 173
Reconcile email messages over the wireless network........................................................................................................................................................................... 173
Delete email messages over the wireless network................................................................................................................................................................................ 173
Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 174
Synchronize organizer data over the wireless network......................................................................................................................................................................... 174
About synchronization conflicts............................................................................................................................................................................................................... 174
Manage email reconciliation conflicts..................................................................................................................................................................................................... 175
Manage data synchronization conflicts................................................................................................................................................................................................... 175
About backing up and restoring device data.......................................................................................................................................................................................... 175
Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 175
Delete all device data................................................................................................................................................................................................................................ 176
Empty the deleted items folder on your computer from your device................................................................................................................................................... 176
Synchronization troubleshooting............................................................................................................................................................................................................. 176
Bluetooth technology................................................................................................................................................................................................................................ 178
Bluetooth technology basics..................................................................................................................................................................................................................... 178
Bluetooth technology options................................................................................................................................................................................................................... 180
Bluetooth technology troubleshooting.................................................................................................................................................................................................... 184
GPS technology.......................................................................................................................................................................................................................................... 185
About GPS technology.............................................................................................................................................................................................................................. 185
Prevent others from tracking your location............................................................................................................................................................................................ 185
GPS technology troubleshooting............................................................................................................................................................................................................. 185
Maps............................................................................................................................................................................................................................................................ 187
Map basics.................................................................................................................................................................................................................................................. 187
Navigation................................................................................................................................................................................................................................................... 189
Maps bookmarks........................................................................................................................................................................................................................................ 189
Map options................................................................................................................................................................................................................................................ 191
Map shortcuts............................................................................................................................................................................................................................................. 193
Maps troubleshooting................................................................................................................................................................................................................................ 193
BlackBerry Messenger............................................................................................................................................................................................................................... 194
Contacts...................................................................................................................................................................................................................................................... 194
Groups......................................................................................................................................................................................................................................................... 195
Conversations............................................................................................................................................................................................................................................. 196
Availability................................................................................................................................................................................................................................................... 199
Applications................................................................................................................................................................................................................................................ 201
Switch applications.................................................................................................................................................................................................................................... 201
Add, update, or return to the previous version of an application using the application center....................................................................................................... 201
Add an application..................................................................................................................................................................................................................................... 201
View properties for an application........................................................................................................................................................................................................... 201
Delete a third-party application............................................................................................................................................................................................................... 202
Receive a device password prompt before you add an application..................................................................................................................................................... 202
View the size of an application database................................................................................................................................................................................................ 202
Check for application updates.................................................................................................................................................................................................................. 202
About updating the BlackBerry Device Software................................................................................................................................................................................... 203
Prerequisites: Updating the BlackBerry Device Software over the wireless network....................................................................................................................... 203
Update the BlackBerry Device Software................................................................................................................................................................................................. 203
Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 204
Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 204
Application troubleshooting..................................................................................................................................................................................................................... 204
Wireless network coverage....................................................................................................................................................................................................................... 205
Find information about wireless coverage indicators............................................................................................................................................................................ 205
Turn off a wireless connection.................................................................................................................................................................................................................. 205
Network connection indicators................................................................................................................................................................................................................ 205
Turn on wireless coverage notification.................................................................................................................................................................................................... 206
About the preferred wireless network list............................................................................................................................................................................................... 206
Add a wireless network to the preferred wireless network list............................................................................................................................................................. 206
Change the order of preferred wireless networks.................................................................................................................................................................................. 207
Delete a wireless network from the preferred wireless network list.................................................................................................................................................... 207
Turn off data service.................................................................................................................................................................................................................................. 208
About roaming............................................................................................................................................................................................................................................ 208
Switch wireless networks manually......................................................................................................................................................................................................... 208
About global roaming mode..................................................................................................................................................................................................................... 209
Connect to a GSM or UMTS network...................................................................................................................................................................................................... 209
Set the wireless networks to use with global roaming mode............................................................................................................................................................... 209
Verify the status of network connections and services......................................................................................................................................................................... 209
Wireless network coverage troubleshooting........................................................................................................................................................................................... 210
Power, battery, and memory..................................................................................................................................................................................................................... 211
Turn off your device................................................................................................................................................................................................................................... 211
Set your device to turn on and turn off automatically........................................................................................................................................................................... 211
Reset the device......................................................................................................................................................................................................................................... 211
Check the battery power level.................................................................................................................................................................................................................. 211
Extend battery life...................................................................................................................................................................................................................................... 211
Format the device memory or a media card........................................................................................................................................................................................... 212
View the amount of available memory.................................................................................................................................................................................................... 212
Best practice: Optimizing your device performance.............................................................................................................................................................................. 212
SIM card...................................................................................................................................................................................................................................................... 214
About the SIM card phone book............................................................................................................................................................................................................... 214
Add a contact to your SIM card................................................................................................................................................................................................................ 214
Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 214
Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 214
Change a SIM card contact...................................................................................................................................................................................................................... 215
Delete a SIM card contact........................................................................................................................................................................................................................ 215
Store SMS text messages on your SIM card........................................................................................................................................................................................... 215
About SIM card security............................................................................................................................................................................................................................ 216
Protect your SIM card with a PIN code................................................................................................................................................................................................... 216
Change the SIM card PIN code................................................................................................................................................................................................................ 216
Change the display name for a phone number...................................................................................................................................................................................... 216
Security........................................................................................................................................................................................................................................................ 217
Security basics............................................................................................................................................................................................................................................ 217
Password keeper........................................................................................................................................................................................................................................ 218
Encryption................................................................................................................................................................................................................................................... 221
Memory cleaning........................................................................................................................................................................................................................................ 223
Certificates.................................................................................................................................................................................................................................................. 224
PGP keys..................................................................................................................................................................................................................................................... 230
Certificate servers...................................................................................................................................................................................................................................... 236
Key stores.................................................................................................................................................................................................................................................... 237
Smart cards................................................................................................................................................................................................................................................. 240
Software tokens.......................................................................................................................................................................................................................................... 243
About security self-tests............................................................................................................................................................................................................................ 244
Verify security software............................................................................................................................................................................................................................. 244
Third-party application control................................................................................................................................................................................................................ 244
Security troubleshooting........................................................................................................................................................................................................................... 247
Service books and diagnostic reports...................................................................................................................................................................................................... 249
Service books.............................................................................................................................................................................................................................................. 249
Diagnostic reports...................................................................................................................................................................................................................................... 250
BrickBreaker................................................................................................................................................................................................................................................ 252
About BrickBreaker.................................................................................................................................................................................................................................... 252
BrickBreaker capsules................................................................................................................................................................................................................................ 252
BrickBreaker scoring.................................................................................................................................................................................................................................. 253
Play BrickBreaker....................................................................................................................................................................................................................................... 253
Adjust the volume...................................................................................................................................................................................................................................... 253
Set the paddle speed................................................................................................................................................................................................................................. 253
Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 254
Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 254
Word Mole game........................................................................................................................................................................................................................................ 255
Word Mole game basics............................................................................................................................................................................................................................. 255
Single-player games.................................................................................................................................................................................................................................. 256
Multiplayer games..................................................................................................................................................................................................................................... 257
Word Mole game troubleshooting............................................................................................................................................................................................................ 258
Glossary....................................................................................................................................................................................................................................................... 259
Legal notice................................................................................................................................................................................................................................................. 263
User Guide
Shortcuts
BlackBerry basics shortcuts
• To move the cursor, roll the trackball.
• To move back a screen, press the Escape key.
• To return to the Home screen, when you are not on a call, press the End key.
• To view more applications on the Home screen, press the Menu key.
• To open a menu in any application to access options and available actions, press the Menu key.
• To move to a list item or menu item, type the first letter of the item.
• To select a highlighted menu item, press the Menu key.
• To select or clear a check box, press the Space key.
• To view available values in a field, press the Alt key.
• To switch applications, press and hold the Menu key. Click an application.
• To switch between the active notification profile and the Vibrate notification profile, hold the Q key.
• To delete a highlighted item, press the Backspace/Delete key.
Shortcuts
Phone shortcuts
• To change your ring tone, in the phone application, press the Menu key. Click Set Ring Tone.
• To check your voice mail, press and hold 1.
• To send an incoming call to voice mail when your device is inserted in a holster, press and hold the Volume Down key.
• To view your contact list in the phone application, press and hold the Send key.
• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign
speed dial to.
• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.
• To type a letter in a phone number field, press the Alt key and the letter key.
• To insert a plus sign (+) when typing a phone number, press the O key.
• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the
Speakerphone key again.
• To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the
Speakerphone key again.
• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.
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User Guide
Message shortcuts
Message shortcuts
In a message
• To reply to a message, press R.
• To reply to all in an email message or a PIN message, press L.
• To forward a message, press F.
• To file a highlighted email message, press I.
• To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.
• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.
In a message list
• To open a highlighted message, press the Enter key.
• To compose a message from a message list, press C.
• To mark a message as opened or unopened, press the Alt key and U.
• To view received messages, press the Alt key and I.
• To view sent messages, press the Alt key and O.
• To view voice mail messages, press the Alt key and V.
• To view SMS text messages, press the Alt key and S.
• To view call logs, press the Alt key and P.
• To view all your messages, press the Escape key.
Move around a message list
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a message list, press T.
• To move to the bottom of a message list, press B.
• To move to the next date, press N.
• To move to the previous date, press P.
• To move to the next unopened item, press U.
• To move to the next related message, press J.
• To move to the previous related message, press K.
Attachment shortcuts
• To search for text in an attachment, press F.
• To move to the last cursor position after closing and reopening an attachment, press G.
In a spreadsheet
• To move to a specific cell, press G.
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User Guide
• To view the content of a cell, press the Space key.
• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.
• To view hidden columns or rows, press H. To hide the columns or rows, press H.
In a presentation
• To switch presentation views, press M.
• To move to the next slide when viewing a presentation in slide view, press N.
• To move to the previous slide when viewing a presentation in slide view, press P.
• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text
and slide view, press G.
Camera and video camera shortcuts
Camera and video camera shortcuts
Depending on your BlackBerry® device, the camera or video camera feature might not be supported.
• To zoom in to a subject before taking a picture, press the Volume Up key.
• To zoom out from a subject before taking a picture, press the Volume Down key.
• To take a picture, press the Right Convenience key.
• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.
Media shortcuts
• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key again.
• To play the next song in a category, press N.
• To play the previous song in a category, press P.
• To play the next song in a playlist, press and hold the Volume Up key.
• To play the previous song in a playlist, press and hold the Volume Down key.
• To turn on the audio boost feature to amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the
highest volume setting, and then press the Volume Up key four times quickly.
• To pan up in a picture, press 2.
• To pan down in a picture, press 8.
• To pan right in a picture, press 6.
• To pan left in a picture, press 4.
• To return to the center of a picture, press 5.
• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.
• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.
• To rotate a picture, press L.
• To fit a picture to the screen size, press 1.
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User Guide
Browser shortcuts
• To insert a period (.) in the web address field, press the Space key.
• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.
• To stop loading a web page, press the Escape key.
• To close the browser, press and hold the Escape key.
On a web page
• To switch between Column view and Page view, press Z.
• To zoom in to a web page, press I.
• To zoom out from a web page, press O.
• To move to a specific web page, press G.
• To return to the home page, press H.
• To turn on support for JavaScript, press J.
• To open the bookmark list, press K.
• To add a bookmark, press A.
• To view a list of web pages that you have visited recently, press Y.
• To refresh a web page, press R.
• To view the web page address for a link, highlight a link. Press L.
• To view the web page address for a web page, press P.
• To follow a link, highlight or pause on the link. Press the Enter key.
• To hide the banner, press U. To view the banner, press U.
• To open the browser options, in the browser, press S.
Browser shortcuts
Navigate a web page
• To move up a screen, press the Shift key and the Space key.
• To move down a screen, press the Space key.
• To move to the top of a web page, press T.
• To move to the bottom of a web page, press B.
Calendar shortcuts
For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.
• To schedule an appointment, press C.
• To change to Agenda view, press A.
• To change to Day view, press D.
• To change to Week view, press W.
• To change to Month view, press M.
• To move to the next day, week, or month, press the Space key.
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User Guide
• To move to the previous day, week, or month, press the Shift key and the Space key.
• To move to the current date, press T.
• To move to a specific date, press G.
Typing shortcuts
Typing shortcuts
• To insert a period, press the Space key twice. The next letter is capitalized.
• To capitalize a letter, hold the letter key until the capitalized letter appears.
• To type the alternate character on a key, press the Alt key and the character key.
• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and
roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.
• To type a number in a number field, press a number key. You do not need to press the Alt key.
• To type a number in a text field, hold the Alt key and press the number key.
• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.
• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.
Insert symbols
• To insert an at sign (@) or a period (.) in an email address field, press the Space key.
• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.
Work with text
• To highlight a line of text, press the Shift key and roll the trackball up or down.
• To highlight text character by character, hold the Shift key and roll the trackball left or right.
• To cancel a text selection, press the Escape key.
• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.
• To copy highlighted text when typing, press the Alt key and click the trackball.
• To paste highlighted text when typing, press the Shift key and click the trackball.
Search shortcuts
• To search for a contact in a list of contacts, type the contact name or initials separated by a space.
• To search for text in a message, press S.
• To search for text in an attachment or on a web page, press F.
• To search for text in a presentation, you must view the presentation in text view or in text and slide view. Press F.
Map shortcuts
• To zoom in to a map, press I.
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User Guide
Map shortcuts
• To zoom out from a map, press O.
• To move to the next direction on a route, press N.
• To move to the previous direction on a route, press P.
• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.
• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information
at the bottom of a map, press the Space key again.
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User Guide
Phone
Phone basics
Find your phone number
Perform one of the following actions:
• To view your active phone number, from the Home screen, press the Send key. Your active phone number appears beside the My
Number field at the top of the screen.
• If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers, from the Home
screen, press the Send key. Click the My Number field at the top of the screen. If your wireless service plan supports SMS text and
MMS messaging, the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages.
Make a call
1. On the Home screen or in the phone application, perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Highlight a contact or phone number.
2.
Press the key.
Phone
To end the call, press the
Related topics
Add a pause or a wait to a phone number, 121
Change your ring tone, 142
key.
Answer a second call
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. During a call, press the Menu key.
2. Perform one of the following actions:
• To answer the incoming call and place the current call on hold, click Answer - Hold Current.
• To answer the incoming call and end the current call, click Answer - Drop Current.
To return to the first call, press the Menu key. Click Swap or Flash.
Mute a call
During a call, press the Mute key.
To turn off mute, press the Mute key again.
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User Guide
Phone basics
Turn on the speakerphone
During a call, press the Speakerphone key.
Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the
safety and product information booklet for your device.
To turn off the speakerphone, press the Speakerphone key again.
Related topics
Bluetooth technology, 178
Dial an extension
1. Press the X key.
2. Type the extension number.
Switch applications during a call
1. During a call, press the Menu key.
2. Click Home Screen.
Note: If you switch to a different application and you want to end the call, press the End key.
Make a call when the device is locked
To perform this task, you must turn on dialing from the Lock screen.
1. On the Lock screen, press the Menu key.
2. Click Place Call.
3. Perform one of the following actions:
• Type a phone number.
• Type part of a contact name. Click a contact or phone number.
4. Press the Send key.
To end the call, press the End key.
About using a headset
You can purchase an optional headset to use with your BlackBerry® device.
If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset
button to make a call using a voice command.
Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video
in the media application.
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User Guide
For more information about using the headset, see the documentation that came with your headset.
Emergency calls
Emergency calls
About emergency calls
If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears, you can only call emergency numbers. Your
BlackBerry® device is designed to allow emergency calls even when your device is locked. Depending on your device model and the wireless
network that your device is connected to, your device is also designed to allow emergency calls when the SIM card is not inserted. If the
connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network
automatically.
You can only make emergency calls by typing official emergency access numbers (for example, 911 or 112).
Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergency numbers may vary
by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.
About Emergency Callback Mode
If your BlackBerry® device is connected to a CDMA network, when you end an emergency call, your device enters Emergency Callback Mode.
This mode enables the operator to call you back or determine your approximate location. Depending on your wireless service provider, Emergency
Callback Mode is active for five minutes or is canceled when you make a non-emergency call.
In Emergency Callback Mode, you cannot send and receive messages or browse web pages.
Your device exits Emergency Callback Mode at any time if you make a non-emergency call.
Make an emergency call
Perform one of the following actions:
• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key.
• If your keyboard is locked, type the emergency number. Press the Send key.
• If your device is locked, press the Menu key. Click Emergency Call. Click Yes.
Volume
Adjust the volume
• To increase the volume, press the Volume Up key.
• To decrease the volume, press the Volume Down key.
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User Guide
Change the default volume for calls
You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.
Improve sound quality during a call
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. During a call, press the Menu key.
2. Click Enhance Call Audio.
3. Select a bass or treble option.
Improve sound quality for all calls
You cannot change sound quality when you are using a Bluetooth® enabled headset.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.
5. Press the Menu key.
6. Click Save.
Voice mail
Voice mail
Check your voice mail
Depending on your theme, you might be able to check your voice mail from the Home screen.
1. In the phone application, press the Menu key.
2. Click Call Voice Mail.
Change the voice mail access number
If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.
1. In the phone application, press the Menu key.
2. Click Options.
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3. Click Voice Mail.
4. Type a voice mail access number and a password.
5. Press the Menu key.
6. Click Save.
Speed dial
Speed dial
Set up speed dial for a contact
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Click an unassigned key.
4. Click New Speed Dial.
5. Click a contact.
To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned
to the contact.
Change the contact assigned to a speed dial key
1. In the phone application, press the Menu key.
2. Click View Speed Dial List.
3. Highlight a contact or phone number.
4. Press the Menu key.
5. Perform one of the following actions:
• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.
• To assign the contact to a different speed dial key, click Move. Click a new speed dial key.
• To delete the contact from the speed dial list, click Delete.
Voice dialing
Make a call using a voice command
To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device
must support this feature and you must turn on Bluetooth technology.
You cannot make calls to emergency numbers using voice commands.
1. In the voice dialing application, wait for the sound.
2. Say "Call" and a contact name or phone number.
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To end the call, press the End key.
Dial an extension using a voice command
To perform this task, you must set options for dialing extensions.
You can dial extensions only within your company.
Say "Call extension" and the extension number.
Related topics
Set options for dialing extensions, 25
Check a status using a voice command
You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.
1. In the voice dialing application, wait for the sound.
2. Perform any of the following actions:
• To check your active phone number, say "Check my phone number."
• To check the wireless coverage level, say "Check coverage."
• To check the battery power level, say "Check battery."
Voice dialing
Change the voice dialing language
To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service
provider or administrator.
1. On the Home screen, click the Options icon.
2. Click Language.
3. Change the Voice Dialing Language field.
4. Press the Menu key.
5. Click Save.
Turn off choice lists for voice commands
If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches,
or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Set the Choice Lists field to Always Off.
4. Press the Menu key.
5. Click Save.
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Turn off voice prompts
After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.
1. In the voice dialing application, wait for the sound.
2. Say "Turn prompts off."
To turn on voice prompts again, say "Turn prompts on."
Set playback options for voice dialing
After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different
playback options.
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Perform any of the following actions:
• To turn off playback for phone numbers, set the Digit Playback field to Disabled.
• To turn off playback for contacts, set the Name Playback field to Disabled.
• To set how quickly playback for contacts occurs, set the Name Playback Speed field.
• To set the playback volume for contacts, set the Name Playback Volume field.
4. Press the Menu key.
5. Click Save.
Set the matching sensitivity level for voice commands
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Perform one of the following actions:
• To increase matches, set the Sensitivity field closer to Reject Less.
• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.
4. Press the Menu key.
5. Click Save.
Improve voice recognition of numbers
1. On the Home screen, click the Options icon.
2. Click Voice Dialing.
3. Press the Menu key.
4. Click Adapt Digits.
5. Complete the instructions on the screen.
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User Guide
Conference calls
Make a conference call
If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.
1. During a call, press the Menu key.
2. Click Add Participant.
3. Type a phone number or highlight a contact.
4. Press the Send key.
5. During the second call, press the Send key to join your first contact to the conference call.
6. To join another contact to the call, repeat steps 1 to 5.
Create a phone number link for a conference call
1. Type a phone number for the conference call bridge.
2. Type X and the access code.
Conference calls
Leave a conference call
Depending on your wireless service provider, this feature might not be supported.
If you make a conference call, you can leave the conference call and the call continues without you.
1. During a conference call, press the Menu key.
2. Click Flash.
Call logs
About call logs
A call log includes the date of your phone call, the phone number, and the estimated duration of the call. For more information about the exact
duration of a call, contact your wireless service provider.
You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in the messages
application. You can also add notes to call logs or send call logs as email messages. Depending on your theme, missed calls might also appear
on the Home screen. Unless you delete a call log, it is stored on your BlackBerry® device for 30 days.
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User Guide
View call logs in a message list
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Logging.
4. Select an option for a call log type.
To hide call logs in a message list, select the None option.
Add notes to a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Add Notes.
6. Type call notes.
7. Press the Menu key.
8. Click Save.
Call logs
Change call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Change the call notes.
7. Press the Menu key.
8. Click Save.
Send a call log
1. In the phone application, highlight a call log.
2. Press the Menu key.
3. Click View History.
4. Press the Menu key.
5. Click Forward.
Delete call log notes
1. In the phone application, highlight a call log.
2. Press the Menu key.
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3. Click View History.
4. Press the Menu key.
5. Click Edit Notes.
6. Press the Menu key.
7. Click Clear Field.
8. Press the Menu key.
9. Click Save.
Call waiting
Turn on call waiting
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Waiting.
4. Change the Call Waiting Enabled field to Yes.
5. Press the Menu key.
6. Click Save.
Call waiting
To turn off call waiting, change the Call Waiting Enabled field to No.
Call forwarding
About call forwarding
Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or
BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.
For more information, contact your wireless service provider.
Forward calls
To perform this task, your wireless service provider must set up your BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
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4. Perform one of the following actions:
• To forward all calls to a call forwarding number, click All Calls. Change the Forward All Calls field to a call forwarding number.
• To forward unanswered calls only, click All Calls. Change the Forward All Calls field to Do Not Forward. Press the Menu key. Click
Save. Click Busy, No Answer, or Unreachable. Change the If Busy, If No Reply, or If Not Reachable fields to a call forwarding
number.
5. Press the Menu key.
6. Click Save.
To stop forwarding calls, change the Forward All Calls field to Do Not Forward.
Add a call forwarding phone number
To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click New Number.
6. Type a phone number.
7. Press the Enter key.
8. Press the Menu key.
9. Click Close.
Call forwarding
Change a call forwarding phone number
You can only change call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Highlight a phone number.
7. Press the Menu key.
8. Click Edit.
9. Change the phone number.
10. Press the Enter key.
Delete a call forwarding phone number
You can only delete call forwarding phone numbers that you have added.
1. In the phone application, press the Menu key.
2. Click Options.
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3. Click Call Forwarding.
4. Press the Menu key.
5. Click Edit Numbers.
6. Click a phone number.
7. Click Delete.
Smart dialing
Smart dialing
About smart dialing
You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code
and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified
in the smart-dialing options.
Depending on your BlackBerry® device model, in the smart-dialing options, you can also specify the main phone number for an organization
that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the
contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's
extension.
Set the default country code and area code
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. Set the Country Code and Area Code fields.
5. In the National Number Length field, set the default length for phone numbers in your country.
6. Press the Menu key.
7. Click Save.
Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country
code or the National Direct Dialing prefix.
Set options for dialing extensions
1. In the phone application, press the Menu key.
2. Click Options.
3. Click Smart Dialing.
4. In the Number field, type the main phone number for an organization.
5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.
6. In the Extension Length field, set the default length for extensions.
7. Press the Menu key.
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8. Click Save.
TTY support
TTY support
Depending on your wireless service provider, this feature might not be supported.
About TTY support
When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make
calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY
device.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your
BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit
www.shopblackberry.com.
Turn on TTY support
1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click TTY.
5. Change the TTY Mode field to Yes.
6. Press the Menu key.
7. Click Save.
A TTY indicator appears in the device status section of the screen.
To turn off TTY support, change the TTY Mode field to No.
Multiple phone numbers
About multiple phone numbers
When you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that you use as your active
phone number. You have multiple phone numbers associated with your device if one of the following situations applies:
• Your SIM card supports more than one phone number.
• Your wireless service provider has set up your device to support more than one phone number.
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• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS
Client phone number.
If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all
phone numbers. If you are already on a call, you receive calls to your active phone number only, and any calls that you receive to your other
phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has set up your device to support more than one phone number, you can make calls and receive calls using
your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.
If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client
phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you are already on a
call, you can receive calls to all phone numbers.
If your wireless service plan supports SMS text and MMS messaging, the first phone number that appears in the drop-down list at the top of
the screen in the phone application is the phone number that you use to send and receive SMS text and MMS messages.
You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.
Phone options
Switch the active phone number
1. In the phone application, click your phone number at the top of the screen.
2. Click the phone number that you want to set as the active phone number.
Related topics
About multiple phone numbers, 26
Phone options
Turn on dialing from the Lock screen
1. In the device options, click Security Options.
2. Click General Settings.
3. Set the Allow Outgoing Calls While Locked field to Yes.
4. Press the Menu key.
5. Click Save.
Sort phone numbers or contacts on the Phone screen
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.
• To sort contacts alphabetically by contact name, change the Phone List View field to Name.
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• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.
5. Press the Menu key.
6. Click Save.
To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.
Hide or display your phone number when you make calls
The wireless network can override the option that you choose.
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Perform one of the following actions:
• To request that your phone number is hidden, change the Restrict My Identity field to Always.
• To request that your phone number is displayed, change the Restrict My Identity field to Never.
• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network
Determined.
5. Press the Menu key.
6. Click Save.
Phone options
Turn off the prompt that appears before you delete items
You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.
1. On the Home screen, click an application icon.
2. In an application, press the Menu key.
3. Click Options.
4. If necessary, click General Options.
5. Change the Confirm Delete field to No.
6. Press the Menu key.
7. Click Save.
Stop ending calls when you insert your device in the holster
1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Auto End Calls field to Never.
5. Press the Menu key.
6. Click Save.
Answer calls automatically when you remove your device from the holster
1. In the phone application, press the Menu key.
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