BlackBerry RCD20IN User Guide

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BlackBerry Curve 8350i Smartphone

Version: 4.6.1

SWD-548973-0929090231-001

Contents

Shortcuts....................................................................................................................................................................................................................................... 9

BlackBerry basics shortcuts................................................................................................................................................................................................................. 9

Phone shortcuts..................................................................................................................................................................................................................................... 9

Message shortcuts................................................................................................................................................................................................................................. 9

Attachment shortcuts............................................................................................................................................................................................................................ 10

Camera and video camera shortcuts.................................................................................................................................................................................................. 11

Media shortcuts...................................................................................................................................................................................................................................... 11

Browser shortcuts.................................................................................................................................................................................................................................. 11

Calendar shortcuts................................................................................................................................................................................................................................ 12

Typing shortcuts..................................................................................................................................................................................................................................... 12

Search shortcuts.................................................................................................................................................................................................................................... 13

Map shortcuts......................................................................................................................................................................................................................................... 13

Phone............................................................................................................................................................................................................................................. 15

Phone basics........................................................................................................................................................................................................................................... 15

Emergency calls..................................................................................................................................................................................................................................... 17

Volume..................................................................................................................................................................................................................................................... 18

Voice mail................................................................................................................................................................................................................................................ 19

Speed dial................................................................................................................................................................................................................................................ 19

Voice dialing........................................................................................................................................................................................................................................... 20

Conference calls..................................................................................................................................................................................................................................... 22

Call logs................................................................................................................................................................................................................................................... 23

Call waiting............................................................................................................................................................................................................................................. 24

Call forwarding....................................................................................................................................................................................................................................... 24

Smart dialing.......................................................................................................................................................................................................................................... 26

TTY support............................................................................................................................................................................................................................................. 27

Phone options......................................................................................................................................................................................................................................... 27

Phone troubleshooting.......................................................................................................................................................................................................................... 30

Direct Connect............................................................................................................................................................................................................................. 33

Direct Connect calls.............................................................................................................................................................................................................................. 33

Direct Connect contacts....................................................................................................................................................................................................................... 35

Messages....................................................................................................................................................................................................................................... 37

Message basics...................................................................................................................................................................................................................................... 37

Email messages...................................................................................................................................................................................................................................... 42

PIN messages......................................................................................................................................................................................................................................... 49

SMS text messages................................................................................................................................................................................................................................ 50

MMS messages....................................................................................................................................................................................................................................... 50

Message list options.............................................................................................................................................................................................................................. 54

S/MIME-protected messages.............................................................................................................................................................................................................. 58

PGP protected messages...................................................................................................................................................................................................................... 64

Message troubleshooting..................................................................................................................................................................................................................... 70

Attachments................................................................................................................................................................................................................................. 75

Attachment basics................................................................................................................................................................................................................................. 75

Document attachments........................................................................................................................................................................................................................ 77

Spreadsheet attachments.................................................................................................................................................................................................................... 77

Media attachments................................................................................................................................................................................................................................ 78

Presentation attachments.................................................................................................................................................................................................................... 79

vCard contact attachments.................................................................................................................................................................................................................. 80

Attachment troubleshooting................................................................................................................................................................................................................ 81

Camera and video camera......................................................................................................................................................................................................... 83

Take a picture......................................................................................................................................................................................................................................... 83

Pan a picture........................................................................................................................................................................................................................................... 83

Zoom in to or out from a picture.......................................................................................................................................................................................................... 83

Record a video........................................................................................................................................................................................................................................ 83

Camera and video camera options...................................................................................................................................................................................................... 84

Camera and video camera troubleshooting....................................................................................................................................................................................... 86

Media............................................................................................................................................................................................................................................. 87

Transferring and downloading media files........................................................................................................................................................................................ 87

Playing media files and recording voice notes.................................................................................................................................................................................. 89

Managing media files............................................................................................................................................................................................................................ 91

Viewing pictures.................................................................................................................................................................................................................................... 94

Managing pictures................................................................................................................................................................................................................................. 96

Media card and mass storage mode options..................................................................................................................................................................................... 98

Media troubleshooting.......................................................................................................................................................................................................................... 100

Browser.......................................................................................................................................................................................................................................... 103

Browser basics........................................................................................................................................................................................................................................ 103

Browser bookmarks............................................................................................................................................................................................................................... 106

Web feeds................................................................................................................................................................................................................................................ 108

Browser options...................................................................................................................................................................................................................................... 110

Browser security..................................................................................................................................................................................................................................... 113

Browser push.......................................................................................................................................................................................................................................... 115

Browser troubleshooting...................................................................................................................................................................................................................... 117

Date, time, and alarm................................................................................................................................................................................................................. 119

Set the date and time............................................................................................................................................................................................................................ 119

Get the date and time from the wireless network automatically................................................................................................................................................... 119

Change what appears on the display when your device is charging............................................................................................................................................ 119

Change the clock face........................................................................................................................................................................................................................... 120

Display a second time zone.................................................................................................................................................................................................................. 120

Turn on bedside clock mode................................................................................................................................................................................................................. 120

Set options for bedside clock mode.................................................................................................................................................................................................... 120

Turn on the alarm................................................................................................................................................................................................................................... 121

Silence the alarm................................................................................................................................................................................................................................... 121

Change alarm notification options..................................................................................................................................................................................................... 121

Use the stopwatch................................................................................................................................................................................................................................. 121

Set the timer........................................................................................................................................................................................................................................... 121

Change timer notification options...................................................................................................................................................................................................... 122

Date, time, and alarm troubleshooting............................................................................................................................................................................................... 122

Personal organizer...................................................................................................................................................................................................................... 123

Contacts.................................................................................................................................................................................................................................................. 123

Calendar.................................................................................................................................................................................................................................................. 129

Tasks........................................................................................................................................................................................................................................................ 139

Memos..................................................................................................................................................................................................................................................... 142

Categories............................................................................................................................................................................................................................................... 143

Calculator................................................................................................................................................................................................................................................ 145

Notification profiles................................................................................................................................................................................................................... 147

Notification basics................................................................................................................................................................................................................................. 147

LED notification...................................................................................................................................................................................................................................... 149

Custom notification............................................................................................................................................................................................................................... 150

Notification profile troubleshooting................................................................................................................................................................................................... 152

Typing............................................................................................................................................................................................................................................ 153

Typing basics.......................................................................................................................................................................................................................................... 153

Typing input methods........................................................................................................................................................................................................................... 154

Spelling checker..................................................................................................................................................................................................................................... 156

Custom dictionary.................................................................................................................................................................................................................................. 158

AutoText.................................................................................................................................................................................................................................................. 159

Typing troubleshooting......................................................................................................................................................................................................................... 161

Language....................................................................................................................................................................................................................................... 163

Change the display language.............................................................................................................................................................................................................. 163

Add a display language......................................................................................................................................................................................................................... 163

Delete a display language.................................................................................................................................................................................................................... 163

About typing input languages............................................................................................................................................................................................................. 163

Change the typing input language..................................................................................................................................................................................................... 163

Switch typing input methods............................................................................................................................................................................................................... 163

Change the input options for SureType technology........................................................................................................................................................................ 164

Change the voice dialing language.................................................................................................................................................................................................... 164

Use a shortcut to switch typing input languages while you type.................................................................................................................................................. 164

Change the shortcut for switching typing input languages........................................................................................................................................................... 164

Turn off the shortcut for switching typing input languages........................................................................................................................................................... 165

Change the display options for contacts........................................................................................................................................................................................... 165

Language troubleshooting................................................................................................................................................................................................................... 165

Display and keyboard................................................................................................................................................................................................................. 167

Backlighting............................................................................................................................................................................................................................................ 167

Display options....................................................................................................................................................................................................................................... 167

Keyboard options................................................................................................................................................................................................................................... 169

Themes.................................................................................................................................................................................................................................................... 171

Accessibility options.............................................................................................................................................................................................................................. 171

Display troubleshooting........................................................................................................................................................................................................................ 172

Search............................................................................................................................................................................................................................................ 173

Messages, attachments, and web pages............................................................................................................................................................................................ 173

Organizer data....................................................................................................................................................................................................................................... 175

Synchronization........................................................................................................................................................................................................................... 177

About synchronization.......................................................................................................................................................................................................................... 177

Reconcile email messages over the wireless network..................................................................................................................................................................... 177

Delete email messages over the wireless network........................................................................................................................................................................... 177

Prerequisites: Synchronizing organizer data over the wireless network...................................................................................................................................... 178

Synchronize organizer data over the wireless network................................................................................................................................................................... 178

About synchronization conflicts.......................................................................................................................................................................................................... 178

Manage email reconciliation conflicts............................................................................................................................................................................................... 178

Manage data synchronization conflicts............................................................................................................................................................................................. 179

About backing up and restoring device data..................................................................................................................................................................................... 179

Prerequisites: Restoring data over the wireless network................................................................................................................................................................ 179

Delete all device data............................................................................................................................................................................................................................ 179

Empty the deleted items folder on your computer from your device............................................................................................................................................ 180

Synchronization troubleshooting........................................................................................................................................................................................................ 180

Bluetooth technology................................................................................................................................................................................................................. 183

Bluetooth technology basics................................................................................................................................................................................................................ 183

Bluetooth technology options.............................................................................................................................................................................................................. 185

Bluetooth technology troubleshooting............................................................................................................................................................................................... 188

GPS technology........................................................................................................................................................................................................................... 191

About GPS technology.......................................................................................................................................................................................................................... 191

Get your GPS location........................................................................................................................................................................................................................... 191

Turn off location aiding......................................................................................................................................................................................................................... 191

GPS technology troubleshooting........................................................................................................................................................................................................ 191

Maps............................................................................................................................................................................................................................................... 193

Map basics.............................................................................................................................................................................................................................................. 193

Navigation.............................................................................................................................................................................................................................................. 195

Maps bookmarks.................................................................................................................................................................................................................................... 195

Map options............................................................................................................................................................................................................................................ 196

Maps troubleshooting........................................................................................................................................................................................................................... 198

BlackBerry Messenger............................................................................................................................................................................................................... 199

Groups..................................................................................................................................................................................................................................................... 200

Conversations......................................................................................................................................................................................................................................... 201

Availability.............................................................................................................................................................................................................................................. 204

Applications................................................................................................................................................................................................................................. 207

Switch applications............................................................................................................................................................................................................................... 207

Add an application................................................................................................................................................................................................................................. 207

View properties for an application...................................................................................................................................................................................................... 207

Delete a third-party application.......................................................................................................................................................................................................... 207

Receive a device password prompt before you add an application............................................................................................................................................... 207

View the size of an application database........................................................................................................................................................................................... 208

About upgrading the BlackBerry Device Software........................................................................................................................................................................... 208

Prerequisites: Upgrading the BlackBerry Device Software over the wireless network.............................................................................................................. 208

Upgrade the BlackBerry Device Software......................................................................................................................................................................................... 208

Return to the previous version of the BlackBerry Device Software............................................................................................................................................... 209

Delete the previous version of the BlackBerry Device Software.................................................................................................................................................... 209

Application troubleshooting................................................................................................................................................................................................................ 209

Wireless network coverage....................................................................................................................................................................................................... 211

Find information about wireless coverage indicators...................................................................................................................................................................... 211

Turn off a wireless connection............................................................................................................................................................................................................. 211

Network connection indicators........................................................................................................................................................................................................... 211

Turn on wireless coverage notification............................................................................................................................................................................................... 212

Turn off data service.............................................................................................................................................................................................................................. 212

About roaming........................................................................................................................................................................................................................................ 213

Verify the status of network connections and services................................................................................................................................................................... 213

Wi-Fi connection settings..................................................................................................................................................................................................................... 213

Advanced Wi-Fi connection settings.................................................................................................................................................................................................. 216

Wireless network coverage troubleshooting..................................................................................................................................................................................... 218

Power, battery, and memory..................................................................................................................................................................................................... 221

Turn off your device............................................................................................................................................................................................................................... 221

Set your device to turn on and turn off automatically..................................................................................................................................................................... 221

Reset the device..................................................................................................................................................................................................................................... 221

Check the battery power level............................................................................................................................................................................................................. 221

Extend battery life................................................................................................................................................................................................................................. 221

Format a media card.............................................................................................................................................................................................................................. 222

View the amount of available memory............................................................................................................................................................................................... 222

Best practice: Optimizing your device performance........................................................................................................................................................................ 222

SIM card........................................................................................................................................................................................................................................ 225

About the SIM card phone book.......................................................................................................................................................................................................... 225

Add a contact to your SIM card........................................................................................................................................................................................................... 225

Copy contacts from your SIM card to your contact list.................................................................................................................................................................... 225

Copy a contact from your contact list to your SIM card.................................................................................................................................................................. 225

Change a SIM card contact.................................................................................................................................................................................................................. 226

Delete a SIM card contact.................................................................................................................................................................................................................... 226

Store SMS text messages on your SIM card...................................................................................................................................................................................... 226

Security......................................................................................................................................................................................................................................... 227

Security basics........................................................................................................................................................................................................................................ 227

Password keeper.................................................................................................................................................................................................................................... 228

Encryption............................................................................................................................................................................................................................................... 230

Memory cleaning................................................................................................................................................................................................................................... 232

Certificates.............................................................................................................................................................................................................................................. 234

PGP keys................................................................................................................................................................................................................................................. 239

Certificate servers.................................................................................................................................................................................................................................. 244

Key stores................................................................................................................................................................................................................................................ 246

Smart cards............................................................................................................................................................................................................................................. 248

Software tokens..................................................................................................................................................................................................................................... 251

VPN settings........................................................................................................................................................................................................................................... 252

About security self-tests....................................................................................................................................................................................................................... 253

Verify security software........................................................................................................................................................................................................................ 253

Third-party application control........................................................................................................................................................................................................... 253

Security troubleshooting...................................................................................................................................................................................................................... 256

Service books and diagnostic reports..................................................................................................................................................................................... 259

Service books.......................................................................................................................................................................................................................................... 259

Diagnostic reports................................................................................................................................................................................................................................. 259

Wi-Fi diagnostic reports........................................................................................................................................................................................................................ 261

BrickBreaker................................................................................................................................................................................................................................. 263

About BrickBreaker................................................................................................................................................................................................................................ 263

BrickBreaker capsules........................................................................................................................................................................................................................... 263

BrickBreaker scoring............................................................................................................................................................................................................................. 264

Play BrickBreaker................................................................................................................................................................................................................................... 264

Adjust the volume.................................................................................................................................................................................................................................. 264

Set the paddle speed............................................................................................................................................................................................................................. 264

Submit a score to the BrickBreaker high score web site................................................................................................................................................................. 264

Check the high scores on the BrickBreaker web site....................................................................................................................................................................... 265

Glossary........................................................................................................................................................................................................................................ 267

Legal notice.................................................................................................................................................................................................................................. 273

Help

Shortcuts

Help

Shortcuts

BlackBerry basics shortcuts

• To move the cursor, roll the trackball.

• To move back a screen, press the Escape key.

• To move to a list item or menu item, type the first letter of the item.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, hold the Alt key and press the Escape key. Continue to hold the Alt key and highlight an application. Release the Alt key.

• To return to the Home screen or application list, press the End key.

• To switch between the active notification profile and the Vibrate notification profile, hold the Q key.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

• To answer a call, press the Send key.

• To check your voice mail, hold 1.

• To send an incoming call to voice mail when your device is inserted in a holster, hold the Volume Down key.

• To view your contact list in the phone application, hold the Send key.

• To set up speed dial for a contact, on the Home screen or in the phone application, hold the key that you would like to assign speed dial to.

• To add an extension to a phone number, press the Alt key and the X key. Type the extension number.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To insert a plus sign (+) when typing a phone number, press the O key.

• To turn on the speakerphone during a call, press the Speakerphone key. To turn off the speakerphone during a call, press the Speakerphone key again.

• To listen to a call using wired headphones, press the Speakerphone key. To stop listening to a call with wired headphones, press the Speakerphone key again.

• To switch phone numbers, in the phone application, click your active phone number. Click a phone number.

Message shortcuts

In a message

• To reply to a message, press R.

• To reply to all in an email message or a PIN message, press L.

• To forward a message, press F.

• To file a highlighted email message, press I.

• To view the email address of a contact, highlight the contact in the To or From field. Press Q. To view the display name, press Q again.

Help

• To move to the last cursor position after you close and reopen a received email message or PIN message, press G.

In a message list

• To open a highlighted message, press the Enter key.

• To compose a message from a message list, press C.

• To mark a message as opened or unopened, press the Alt key and U.

• To view received messages, press the Alt key and I.

• To view sent messages, press the Alt key and O.

• To view voice mail messages, press the Alt key and V.

• To view SMS text messages, press the Alt key and S.

• To view call logs, press the Alt key and P.

• To view all your messages, press the Escape key.

Move around a message list

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a message list, press T.

• To move to the bottom of a message list, press B.

• To move to the next date, press N.

• To move to the previous date, press P.

• To move to the next unopened item, press U.

• To move to the next related message, press J.

• To move to the previous related message, press K.

Attachment shortcuts

• To search for text in an attachment, press F.

• To move to the last cursor position after closing and reopening an attachment, press G.

In a spreadsheet

• To move to a specific cell, press G.

• To view the content of a cell, press the Space key.

• To switch worksheets, press V. Highlight a worksheet. Press the Enter key.

• To view hidden columns or rows, press H. To hide the columns or rows, press H.

In a presentation

• To switch presentation views, press M.

• To move to the next slide when viewing a presentation in slide view, press N.

• To move to the previous slide when viewing a presentation in slide view, press P.

• To move to the last cursor position after closing and reopening a presentation attachment that you were viewing in text view or in text and slide view, press G.

Help

Camera and video camera shortcuts

Depending on your BlackBerry® device, the camera or video camera feature might not be supported.

• To zoom in to a subject before taking a picture, press the Volume Up key.

• To zoom out from a subject before taking a picture, press the Volume Down key.

• To take a picture, press the Right Convenience key.

• To pan up in a picture, press 2.

• To pan down in a picture, press 8.

• To pan right in a picture, press 6.

• To pan left in a picture, press 4.

• To return to the center of a picture, press 5.

• To zoom in to a picture, press 3.

• To zoom out from a picture, press 9.

• To zoom in as much as possible to a picture, press 1.

• To zoom out from a picture as much as possible, press 7.

• To change the size of the viewfinder for a picture, press the Symbol key.

• To change the flash mode for a picture or to turn on low-light mode for a video, press the Space key.

Camera and video camera shortcuts

Media shortcuts

• To pause a song or video, press the Mute key. To resume playing a video or song, press the Mute key.

• To move to the controls at the bottom of the screen when you are viewing a list of songs, press the Space key.

• To play the next song in a category, press N.

• To play the previous song in a category, press P.

• To play the next song in a playlist, press and hold the Volume Down key.

• To play the previous song in a playlist, press and hold the Volume Up key.

• To amplify the volume for songs, ring tones, and videos, press the Volume Up key until you reach the highest volume setting. Press the Volume Up key four times quickly.

• To rotate a picture, press L.

• To zoom in to a picture, press 3. To zoom to the original picture size, press 7.

• To zoom out from a picture, press 9. To zoom to the original picture size, press 7.

• To fit a picture to the screen size, press 1.

Browser shortcuts

• To insert a period (.) in the web address field, press the Space key.

• To insert a slash mark (/) in the web address field, press the Shift key and the Space key.

• To stop loading a web page, press the Escape key.

Help

• To close the browser, hold the Escape key.

On a web page

• To switch between Column view and Page view, press Z.

• To zoom in to a web page, press I.

• To zoom out from a web page, press O.

• To move to a specific web page, press G.

• To return to the home page, press H.

• To turn on support for JavaScript, press J.

• To open the bookmark list, press K.

• To add a bookmark, press A.

• To view a list of web pages that you have visited recently, press Y.

• To refresh a web page, press R.

• To view the web page address for a link, highlight a link. Press L.

• To view the web page address for a web page, press P.

• To follow a link, highlight or pause on the link. Press the Enter key.

• To hide the banner, press U. To view the banner, press U.

• To open the browser options, in the browser, press S.

Navigate a web page

• To move up a screen, press the Shift key and the Space key.

• To move down a screen, press the Space key.

• To move to the top of a web page, press T.

• To move to the bottom of a web page, press B.

Calendar shortcuts

For shortcuts to work in Day view, in the general calendar options, change the Enable Quick Entry field to No.

• To schedule an appointment, press C.

• To change to Agenda view, press A.

• To change to Day view, press D.

• To change to Week view, press W.

• To change to Month view, press M.

• To move to the next day, week, or month, press the Space key.

• To move to the previous day, week, or month, press the Shift key and the Space key.

• To move to the current date, press T.

• To move to a specific date, press G.

Typing shortcuts

• To insert a period, press the Space key twice. The next letter is capitalized.

• To capitalize a letter, hold the letter key until the capitalized letter appears.

Help

• To type the alternate character on a key, press the Alt key and the character key.

• To type an accented or special character, hold the letter key and roll the trackball to the left or right. For example, to type ü, hold U and roll the trackball to the left until ü appears. Release the letter key when the accented or special character appears.

• To type a number in a number field, press a number key. You do not need to press the Alt key.

• To type a number in a text field, hold the Alt key and press the number key.

• To turn on NUM lock, press the Alt key and the Left Shift key. To turn off NUM lock, press the Shift key.

• To turn on CAP lock, press the Alt key and the Right Shift key. To turn off CAP lock, press the Shift key.

Insert symbols

• To insert an at sign (@) or a period (.) in an email address field, press the Space key.

• To type a symbol, press the Symbol key. Type the letter that appears below the symbol.

Work with text

• To highlight a line of text, press the Shift key and roll the trackball up or down.

• To highlight text character by character, hold the Shift key and roll the trackball left or right.

• To cancel a text selection, press the Escape key.

• To cut highlighted text when typing, press the Shift key and the Backspace/Delete key.

• To copy highlighted text when typing, press the Alt key and click the trackball.

• To paste highlighted text when typing, press the Shift key and click the trackball.

Search shortcuts

• To search for a contact in a list of contacts, type the contact name or initials separated by a space.

• To search for text in a message, press S.

• To search for text in an attachment or on a web page, press F.

• To search for text in a presentation attachment, you must view the presentation in text view or in text and slide view. Press F.

Map shortcuts

• To zoom in to a map, press I.

• To zoom out from a map, press O.

• To move to the next direction on a route, press N.

• To move to the previous direction on a route, press P.

• To view status information at the top of a map, press U. To hide status information at the top of a map, press U again.

• To view tracking information at the bottom of a map while you are tracking your movement, press the Space key. To hide tracking information at the bottom of a map, press the Space key again.

Help

Phone

Help

Phone

Phone basics

Find your phone number

In the phone application, your phone number appears at the top of the screen. If you have more than one phone number associated with your BlackBerry® device, only your active phone number appears at the top of the screen.

Make a call

1. On the Home screen or in the phone application, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

Press the

key.

To end the call, press the

Related topics

Add a pause or a wait to a phone number, 123 Make a Direct Connect call, 34

key.

Answer a second call

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, this feature might not be supported.

1. During a call, press the Menu key.

2. Perform one of the following actions:

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the Menu key. Click Swap or Flash.

Mute a call

During a call, press the Mute key.

To turn off mute, press the Mute key again.

Place a call on hold

1. During a call, press the Menu key.

2. Click Hold.

To resume a call, press the Menu key. Click Resume.

Help

Related topics

Make a conference call, 22

Phone basics

Turn on the speakerphone

During a call, press the Speakerphone key.

Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the safety and product information booklet for your device.

To turn off the speakerphone, press the Speakerphone key again.

Related topics

Bluetooth technology, 183

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, hold the Alt key. Press the letter key.

Switch applications during a call

1. During a call, press the Menu key.

2. Click Home Screen.

Note: If you switch to a different application and you want to end the call, press the End key.

Make a call when the device is locked

To perform this task, you must turn on dialing from the Lock screen.

1. On the Lock screen, press the Menu key.

2. Click Place Call.

3. Perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Click a contact or phone number.

4. Press the Send key.

To end the call, press the End key.

Related topics

Turn on dialing from the Lock screen, 27

Help

Emergency calls

About using a headset

You can purchase an optional headset to use with your BlackBerry® device.

If you use a headset, you can use a headset button to answer or end a call, or turn on or turn off mute during a call. You can also use a headset button to make a call using a voice command.

Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of a song or a video in the media application.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls

Your BlackBerry® device is designed to make emergency calls even when it is locked or the SIM card is not inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your device is designed to connect to the wireless network automatically.

You can only make emergency calls by typing official emergency access numbers (for example, 911 in North America).

Make an emergency call

Perform one of the following actions:

• If your keyboard or BlackBerry® device is unlocked, in the phone application, type the emergency number. Press the Send key. If

the country you are in supports multiple emergency numbers, your device connects you to the primary emergency number.

• If your device is locked, press the Menu key. Click Emergency Call. Click Yes. Your device connects you to the country's primary

emergency number.

About GPS technology

Location-based applications can use your GPS location to provide you with other location-based information. For example, a locationbased application could use your GPS location to provide you with driving directions.

If your device does not have an internal GPS receiver or your wireless service provider does not support location-based services and you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For more information, contact your wireless service provider.

Related topics

Track your movement, 194

Help

Volume

Turn on GPS technology

Depending on your wireless service provider and the wireless network that your BlackBerry® device is connected to, the GPS options that appear on your device might differ slightly from the options that appear in this task.

1. In the device options, click Advanced Options.

2. Click GPS.

3. Change the GPS Services field to Location On.

4. Press the Menu key.

5. Click Save.

To turn off GPS technology, change the GPS Services field to Location Off.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key.

• To decrease the volume, press the Volume Down key.

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher the volume percentage, the louder the volume.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Default Call Volume field.

5. Press the Menu key.

6. Click Save.

Improve sound quality during a call

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. During a call, press the Menu key.

2. Click Enhance Call Audio.

3. Select a bass or treble option.

Improve sound quality for all calls

You cannot change sound quality when you are using a Bluetooth® enabled headset.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields.

Help

5. Press the Menu key.

6. Click Save.

Voice mail

Check your voice mail

1. In the phone application, press the Menu key.

2. Click Call Voice Mail.

Change the voice mail access number

If a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a different voice mail system.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Voice Mail.

4. Type a voice mail access number and a password.

5. Press the Menu key.

6. Click Save.

Speed dial

Set up speed dial for a contact

1. In the phone application, press the Menu key.

2. Click View Speed Dial List.

3. Click an unassigned key.

4. Click New Speed Dial.

5. Click a contact.

To make a call using speed dial, in the phone application, on the Home screen, in a message, or in a message list, hold the key that you assigned to the contact.

Change the contact assigned to a speed dial key

1. In the phone application, press the Menu key.

2. Click View Speed Dial List.

3. Highlight a contact or phone number.

4. Press the Menu key.

5. Perform one of the following actions:

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

Help

• To assign the contact to a different speed dial key, click Move. Roll the trackball to move the contact to the new speed dial key.

Click the trackball.

• To delete the contact from the speed dial list, click Delete.

Voice dialing

Make a call using a voice command

To perform this task with a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology.

You cannot make calls to emergency numbers using voice commands.

1. In the voice dialing application, wait for the sound.

2. Say "Call" and a contact name or phone number.

To end the call, press the End key.

Dial an extension using a voice command

To perform this task, you must set options for dialing extensions.

You can dial extensions only within your company. Say "Call extension" and the extension number.

Related topics

Set options for dialing extensions, 26

Check a status using a voice command

You can check your active phone number, the wireless coverage level, and the battery power level using a voice command.

1. In the voice dialing application, wait for the sound.

2. Perform any of the following actions:

• To check your active phone number, say "Check my phone number."

• To check the wireless coverage level, say "Check coverage."

• To check the battery power level, say "Check battery."

Change the voice dialing language

To perform this task, you must have more than one language on your BlackBerry® device. For more information, contact your wireless service provider or administrator.

1. In the device options, click Language.

2. Change the Voice Dialing Language field.

3. Press the Menu key.

4. Click Save.

Help

Related topics

I cannot make calls using a voice command, 30

Voice dialing

Turn off choice lists for voice commands

If your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials the phone number automatically.

1. In the device options, click Voice Dialing.

2. Set the Choice Lists field to Always Off.

3. Press the Menu key.

4. Click Save.

Turn off voice prompts

After you say a command, you might be prompted for further information or clarification. You can turn off voice prompts using a voice command.

1. In the voice dialing application, wait for the sound.

2. Say "Turn prompts off."

To turn on voice prompts again, say "Turn prompts on."

Set playback options for voice dialing

After you say the phone number or contact that you want to call, your BlackBerry® device plays your choice back for you. You can set different playback options.

1. In the device options, click Voice Dialing.

2. Perform any of the following actions:

• To turn off playback for phone numbers, set the Digit Playback field to Disabled.

• To turn off playback for contacts, set the Name Playback field to Disabled.

• To set how quickly playback for contacts occurs, set the Name Playback Speed field.

• To set the playback volume for contacts, set the Name Playback Volume field.

3. Press the Menu key.

4. Click Save.

Set the matching sensitivity level for voice commands

1. In the device options, click Voice Dialing.

2. Perform one of the following actions:

• To increase matches, set the Sensitivity field closer to Reject Less.

• To reduce the number of incorrect matches, set the Sensitivity field closer to Reject More.

3. Press the Menu key.

4. Click Save.

Related topics

My device does not recognize names or numbers in voice commands, 31

Help

Conference calls

Improve voice recognition of numbers

1. In the device options, click Voice Dialing.

2. Press the Menu key.

3. Click Adapt Digits.

4. Complete the instructions on the screen.

Related topics

My device does not recognize names or numbers in voice commands, 31

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your device or computer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference call bridge number and access codes. If you do not have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Make a conference call

1. During a call, press the Send key.

2. Type a phone number or highlight a contact.

3. Press the Send key.

4. During the second call, press the Menu key.

5. Click Join.

Note: When you add more than two numbers to a conference call, place the conference call on hold before you call the next phone number or contact.

Related topics

Place a call on hold, 15

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

Help

Depending on your wireless service provider, this feature might not be supported. If you make a conference call, you can leave the conference call and the call continues without you.

1. During a conference call, press the Menu key.

2. Click Transfer.

Call logs

About call logs

Call logs include the date on which you called your contact, the phone number that you called, and the duration of the call. You can also add notes to your call logs. You can view call logs in the phone application or, depending on how you set your call logging options, you can view call logs in a message list.

Your BlackBerry® device stores call logs for 30 days.

View call logs in a message list

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Logging.

4. Select an option for a call log type.

To hide call logs in a message list, select the None option.

Add notes to a call log

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Add Notes.

6. Type call notes.

7. Press the Menu key.

8. Click Save.

Change call log notes

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Change the call notes.

Help

7. Press the Menu key.

8. Click Save.

Send a call log

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Forward.

Delete call log notes

1. In the phone application, highlight a call log.

2. Press the Menu key.

3. Click View History.

4. Press the Menu key.

5. Click Edit Notes.

6. Press the Menu key.

7. Click Clear Field.

8. Press the Menu key.

9. Click Save.

Call waiting

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Waiting.

4. Change the Call Waiting Enabled field to Yes.

5. Press the Menu key.

6. Click Save.

To turn off call waiting, change the Call Waiting Enabled field to No.

Call forwarding

Related topics

I cannot make or receive calls, 30

Help

Call forwarding

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click a call forwarding number.

6. Press the Menu key.

7. Click Save.

To stop forwarding calls, change the Forward All Calls field to Do Not Forward.

Add a call forwarding phone number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click New Number.

6. Type a phone number.

7. Press the Enter key.

8. Press the Menu key.

9. Click Close.

Change a call forwarding phone number

You can only change call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Highlight a phone number.

Help

7. Press the Menu key.

8. Click Edit.

9. Change the phone number.

10. Press the Enter key.

Delete a call forwarding phone number

You can only delete call forwarding phone numbers that you have added.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Call Forwarding.

4. Press the Menu key.

5. Click Edit Numbers.

6. Click a phone number.

7. Click Delete.

Smart dialing

About smart dialing

Smart dialing

You can change smart-dialing options to specify a default country code and area code for phone numbers. If you specify a default country code and area code, when you make calls, you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart-dialing options.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently. If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only. Likewise, when you add a contact from the organization to your contact list, you only need to type the contact's extension.

Set the default country code and area code

1. In the phone application, press the Menu key.

2. Click Options.

3. Click Smart Dialing.

4. Set the Country Code and Area Code fields.

5. In the National Number Length field, set the default length for phone numbers in your country.

6. Press the Menu key.

7. Click Save.

Note: When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.

Set options for dialing extensions

1. In the phone application, press the Menu key.

Help

2. Click Options.

3. Click Smart Dialing.

4. In the Number field, type the main phone number for an organization.

5. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.

6. In the Extension Length field, set the default length for extensions.

7. Press the Menu key.

8. Click Save.

Related topics

Dial an extension using a voice command, 20

TTY support

About TTY support

When you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device, visit

www.shopblackberry.com.

Turn on TTY support

Depending on your wireless service provider, this feature might not be supported.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click TTY.

4. Change the TTY Mode field to Yes.

5. Press the Menu key.

6. Click Save.

A TTY indicator appears in the device status section of the screen.

To turn off TTY support, change the TTY Mode field to No.

Phone options

Turn on dialing from the Lock screen

1. In the device options, click Password.

2. Set the Allow Outgoing Calls While Locked field to Yes.

3. Press the Menu key.

Help

4. Click Save.

Related topics

Make a call when the device is locked, 16

Sort phone numbers or contacts on the Phone screen

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by recency of use, change the Phone List View field to Most Recent.

5. Press the Menu key.

6. Click Save.

To sort phone numbers or contacts by call logs again, change the Phone List View field to Call Log.

Hide or display your phone number when you make calls

The wireless network can override the option that you choose.

1. In the phone application, press the Menu key.

2. Click Options.

3. Click General Options.

4. Perform one of the following actions:

• To request that your phone number is hidden, change the Restrict My Identity field to Always.

• To request that your phone number is displayed, change the Restrict My Identity field to Never.

• To request that the network decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

5. Press the Menu key.

6. Click Save.

Phone options

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. In an application, press the Menu key.

2. Click Options.

3. If necessary, click General Options.

4. Change the Confirm Delete field to No.

5. Press the Menu key.

6. Click Save.

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