BlackBerry Curve Series
BlackBerry Curve 9350/9360/9370
Smartphones
Version: 7.1
User Guide
Published: 2012-05-01
SWD-20120501115745342
Contents
Quick Help ................................................................................................................................................... 8
Getting started: Your smartphone ................................................................................................................. 8
Popular topics ............................................................................................................................................ 25
Popular tips ................................................................................................................................................ 30
Common troubleshooting ........................................................................................................................... 38
Tips and shortcuts ...................................................................................................................................... 43
Tips: Doing things quickly ........................................................................................................................... 43
Tips: Extending battery life .......................................................................................................................... 44
Tips: Finding apps ...................................................................................................................................... 45
Tips: Freeing space for your music, pictures, videos, and files ..................................................................... 45
Tips: Freeing space to optimize your smartphone's performance ................................................................. 46
Tips: Updating your software ...................................................................................................................... 47
Tips: Keeping your information safe ............................................................................................................ 48
Tips: Managing indicators ........................................................................................................................... 49
Shortcuts: Phone ........................................................................................................................................ 49
Shortcuts: Messages .................................................................................................................................. 50
Shortcuts: Files and attachments ................................................................................................................ 52
Shortcuts: Typing with the physical keyboard .............................................................................................. 53
Shortcuts: Media ........................................................................................................................................ 54
Shortcuts: Browser ..................................................................................................................................... 55
Shortcuts: Search ....................................................................................................................................... 56
Shortcuts: Maps ......................................................................................................................................... 57
Shortcuts: Calendar .................................................................................................................................... 57
Troubleshooting: Shortcuts ......................................................................................................................... 58
Phone ........................................................................................................................................................ 59
How to: Phone ............................................................................................................................................ 59
Troubleshooting: Phone .............................................................................................................................. 77
Voice commands ........................................................................................................................................ 81
How to: Voice commands ........................................................................................................................... 81
Troubleshooting: Voice commands ............................................................................................................. 83
Messages ................................................................................................................................................... 85
How to: Messages application .................................................................................................................... 85
Tips: Messages application ....................................................................................................................... 121
Troubleshooting: Messages application .................................................................................................... 124
Files and attachments .............................................................................................................................. 130
How to: Files ............................................................................................................................................ 130
Troubleshooting: Files .............................................................................................................................. 137
Media ...................................................................................................................................................... 138
How to: Media .......................................................................................................................................... 138
Troubleshooting: Media ............................................................................................................................ 157
Ring tones, sounds, and alerts .................................................................................................................. 161
How to: Ring tones, sounds, and alerts ...................................................................................................... 161
Troubleshooting: Ring tones, sounds, and alerts ....................................................................................... 165
Browser ................................................................................................................................................... 166
How to: Browser ....................................................................................................................................... 166
Troubleshooting: Browser ......................................................................................................................... 179
Calendar .................................................................................................................................................. 181
How to: Calendar ...................................................................................................................................... 181
Troubleshooting: Calendar ....................................................................................................................... 190
Contacts .................................................................................................................................................. 192
How to: Contacts ...................................................................................................................................... 192
Troubleshooting: Contacts ........................................................................................................................ 202
Clock ....................................................................................................................................................... 203
How to: Clock ........................................................................................................................................... 203
Troubleshooting: Clock ............................................................................................................................. 207
Tasks and memos .................................................................................................................................... 208
Create a task or memo .............................................................................................................................. 208
Send a task or memo ................................................................................................................................ 208
Change or delete a task or memo .............................................................................................................. 208
Change the status of a task ....................................................................................................................... 209
Hide completed tasks ............................................................................................................................... 209
Show tasks in the calendar ....................................................................................................................... 209
Synchronizing tasks and memos ............................................................................................................... 210
About categories ...................................................................................................................................... 212
Categorize a contact, task, or memo ......................................................................................................... 212
Create a category for contacts, tasks, or memos ....................................................................................... 212
Turn off the prompt that appears before you delete items .......................................................................... 213
Typing ...................................................................................................................................................... 214
How to: Typing ......................................................................................................................................... 214
Troubleshooting: Typing ........................................................................................................................... 221
Keyboard ................................................................................................................................................. 222
How to: Keyboard ..................................................................................................................................... 222
Language ................................................................................................................................................. 224
How to: Language .................................................................................................................................... 224
Troubleshooting: Language ...................................................................................................................... 226
Screen display .......................................................................................................................................... 227
How to: Screen display ............................................................................................................................. 227
Troubleshooting: Screen display ............................................................................................................... 231
GPS technology ........................................................................................................................................ 232
How to: GPS technology ........................................................................................................................... 232
Troubleshooting: GPS technology ............................................................................................................. 234
Maps ....................................................................................................................................................... 235
How to: Maps ........................................................................................................................................... 235
Personalize: Maps .................................................................................................................................... 239
Troubleshooting: Maps ............................................................................................................................. 241
Applications ............................................................................................................................................. 242
How to: Applications ................................................................................................................................ 242
Troubleshooting: Applications .................................................................................................................. 244
BlackBerry ID ........................................................................................................................................... 248
How to: BlackBerry ID .............................................................................................................................. 248
BlackBerry Device Software ...................................................................................................................... 250
How to: BlackBerry Device Software ......................................................................................................... 250
Troubleshooting: BlackBerry Device Software ........................................................................................... 252
Manage Connections ................................................................................................................................ 254
Mobile network ........................................................................................................................................ 254
Wi-Fi technology ....................................................................................................................................... 261
Mobile Hotspot mode ............................................................................................................................... 271
How to: Mobile Hotspot mode ................................................................................................................... 271
Troubleshooting: Mobile Hotspot mode .................................................................................................... 274
Bluetooth technology ............................................................................................................................... 275
How to: Bluetooth technology ................................................................................................................... 275
Troubleshooting: Bluetooth technology ..................................................................................................... 283
NFC technology ........................................................................................................................................ 286
How to: NFC technology ........................................................................................................................... 286
Troubleshooting: NFC technology ............................................................................................................. 292
Media server ............................................................................................................................................ 294
How to: Media server ................................................................................................................................ 294
Power and battery .................................................................................................................................... 296
How to: Power and battery ........................................................................................................................ 296
Storage space and media cards ................................................................................................................ 299
How to: Storage space and media cards ................................................................................................... 299
Troubleshooting: Storage space and media cards ..................................................................................... 304
Search ..................................................................................................................................................... 305
How to: Search ......................................................................................................................................... 305
Troubleshooting: Search ........................................................................................................................... 309
Security ................................................................................................................................................... 311
How to: Security ....................................................................................................................................... 311
Troubleshooting: Security ......................................................................................................................... 341
Service books and diagnostic reports ........................................................................................................ 343
Run, view, send, or delete a diagnostic report ........................................................................................... 343
Accept, delete, or restore a service book ................................................................................................... 343
Set a default recipient for diagnostic reports ............................................................................................. 344
Find your smartphone model number and version of the BlackBerry Device Software ................................ 344
I can't run or submit a diagnostic report .................................................................................................... 344
Synchronization ....................................................................................................................................... 346
How to: Synchronization ........................................................................................................................... 346
Troubleshooting: Synchronization ............................................................................................................. 349
Accessibility options ................................................................................................................................. 351
How to: Accessibility ................................................................................................................................ 351
Calculator ................................................................................................................................................ 361
Use the calculator .................................................................................................................................... 361
Convert a measurement ........................................................................................................................... 361
Glossary ................................................................................................................................................... 362
Legal notice ............................................................................................................................................. 364
User Guide Quick Help
Quick Help
Getting started: Your smartphone
Find out about apps and indicators, and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
8
User Guide Quick Help
BlackBerry Tag
Send pictures, songs, videos, documents, contacts, webpages, and voice notes between two NFC-enabled devices. Simply
tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see
BlackBerry Tag 287 .
Smart tags
A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device
users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application, or
view a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and
more. For more information, see Smart tags 288 .
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. For more information, see Wi-Fi calling 266 .
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode
271 .
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favorite
stations, and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio
155 .
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. For more information, see Turn on Parental Controls 314 .
9
User Guide Quick Help
Emergency alert messages
If your wireless service provider or organization participates in CMAS, you can receive emergency alert messages
(presidential, imminent threat to safety of life, and amber alert messages) on your smartphone. For more information, see
Emergency alert messages 105 .
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you
create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see BlackBerry ID 248 .
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on
your smartphone and on the Internet. For more information, see Search for an item using voice enabled search 305 .
Home screen customization
Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a home screen panel 22 and Show, hide, or find an application icon
22 .
NFC technology
NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart
payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone
against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For
more information, see NFC technology 286 .
10
User Guide Quick Help
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset!
Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset 75 .
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file 109 .
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth technology
278 .
Video enhancements
You can now play back video in HD (720 x 1280) format.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were
taken.
You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information,
see Change your slide show options 153 .
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organizer
data, and compatible third-party applications, can be transferred to your new smartphone.
The backup and restore process can be done using a media card or the BlackBerry Device Software. Both options are
available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Setup application, 12
11
User Guide Quick Help
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront
and keep apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new
BlackBerry ID.
same
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports
Related information
About downloading apps with the BlackBerry App World, 27
BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
BlackBerry ID). You can log in to both a tablet and a smartphone using the
Visit the Setup application
The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry
smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and
social networking accounts. The Setup application should appear automatically the first time that you turn on your
smartphone.
1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
12
Trackpad
Menu
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
User Guide Quick Help
Keys on the front of your BlackBerry smartphone
Escape
• Return to the previous screen.
• Close the menu.
Send
• Make a call.
• Answer a call.
End/Power
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock your keyboard.
Keys on the right side of your smartphone
Volume/Mute
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
• Before you take a picture or record a video, press the top or
bottom key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
Right convenience key
• If supported, open the camera. To take a picture, press the
convenience key again.
• You can also customize this key.
Keyboard
Shift Capitalize letters.
Alt Type the alternate character on a key.
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User Guide Quick Help
Keyboard
Speakerphone Turn on or turn off the speakerphone during a call.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
Flashing LED
The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses.
Flashing LED color Description
Green You're in a wireless coverage area. You can turn on or turn
off this notification.
Blue Your smartphone is connected to a Bluetooth enabled
device. You can turn on or turn off this notification.
Red A new message has arrived and your selected profile is set
to notify you using the flashing LED. If you're using your
smartphone with a smart card, your smartphone is
accessing data on the smart card.
Amber The battery power level for your smartphone is low, or your
smartphone is turned off and is charging. You can't turn off
the notification for the low battery power level. The
notification for charging turns off when you turn on your
smartphone. If your smartphone is turned off, the LED
changes to a solid green color when the battery is fully
charged.
Related information
Turn on flashing LED notification for wireless coverage, 230
Turn off or turn on the Bluetooth connection notification, 281
14
User Guide Quick Help
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial
view of the home screen displays icons for only some of the available applications. To view more application icons on the
home screen, click All.
Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might
not be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup
Options
Power and lock
Password Lock
Messages
Messages
Added email address
Text Messages
Enterprise Activation
Activate a work email account using the
BlackBerry Enterprise Server.
Power Off
Saved Messages
Added work email address
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User Guide Quick Help
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
Windows Live Messenger for BlackBerry
smartphones
Google Talk for BlackBerry smartphones
Applications
Browser
Maps
Password Keeper
Applications folder
Some applications might appear in this folder,
including applications that you download.
BBM
AOL Instant Messenger Service for BlackBerry
smartphones
Yahoo! Messenger for BlackBerry smartphones
Manage Connections
Help
Voice Dialing
Media
16
Media folder
Pictures
Ring Tones
Camera
Voice Notes Recorder
Videos
Music
Voice Notes
Video Camera
Podcasts
User Guide Quick Help
Personal organizer
Contacts
Tasks
Clock
Files
Documents To Go
Social networking and mobile purchasing
BlackBerry App World
Facebook for BlackBerry smartphones
Calendar
MemoPad
Calculator
Files
Social Feeds
Twitter for BlackBerry smartphones
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is ready to be installed.
Sounds and alerts
Normal profile
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software is stopped.
Phone Calls Only profile
17
User Guide Quick Help
Loud profile
Medium profile
Vibrate Only profile
Custom profile
Silent profile
All Alerts Off profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
Word Mole
BrickBreaker
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
18
New item
To clear this icon, open each item that has this
indicator.
Sending data
Receiving data
New BBM item
To clear this icon, open each chat that has this
icon.
Roaming
Alarm is set
Calendar reminder count
Update is available in the BlackBerry App World
storefront
New item in the Social Feeds application
System is busy
New BBM Groups item
Unread message count
Missed call count
Bluetooth technology is turned on
User Guide Quick Help
Wi-Fi technology is turned on
NFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message
Read message
Draft message
Filed message
Message with an attachment
Message is high priority
Text message with an attachment
New BBM item
To clear this indicator, open each chat that has
this indicator.
BBM chat is open
New BBM Groups item
New RSS item
Message is being sent
Message has not been sent
Message has been sent
Text message
Message has been read
Message has been delivered
Battery power level icons
These icons appear at the top of the Home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
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User Guide Quick Help
CAP lock (capital letter lock)
NUM lock (number lock)
Alt mode
Multi-tap mode
Current input language
Phone icons
These icons appear at the top of the home screen and in the Phone application.
Missed call
Placed call
Received call
Voice mail message
Calendar icons
These icons appear when you highlight a calendar entry.
Event reminder
Meeting reminder
Notes
Recurring appointment
Exception for recurring appointment
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned off Take another picture
Flash is turned on
Automatic flash mode
Geotagging is turned on
Flash is turned off
Scene mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
20
User Guide Quick Help
Start recording
Send video
Delete video
Your Home screen
Home screen at a glance
Pause recording
Rename video
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3. Press the key > Set As Wallpaper.
Related information
My display changed, 231
Add a shortcut to your home screen or Favorites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels, or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
21
User Guide Quick Help
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.
3. Click Add.
Show or hide a home screen panel
1. On the home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3. Press the key > Save.
Show, hide, or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons, on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels,
you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press
the
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the
Related information
My display changed, 231
key > Hide.
key > Show All.
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
22
User Guide Quick Help
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1. On the home screen, press the key > Options.
2. Change the Downloads Folder field.
3. Press the key > Save.
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 231
Set the number of icons that appear on the Home screen
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4. Press the key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open
applications.
1.
On the Home screen, press the key > Options.
• To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by
Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2. Press the key > Save.
23
User Guide Quick Help
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4. Press the key > Save.
Related information
Lock or unlock your smartphone, 29
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging
applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps
you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send
and receive email messages, use third-party instant messaging applications, and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with
the BlackBerry Internet Service.
24
User Guide Quick Help
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine the features and settings that are available on your
smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in
the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on
your wireless service provider and available roaming options, different wireless networks are available. Some wireless
networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact
your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.
You might also be able to download apps from a webpage or an application. The availability of certain apps varies by
region.
Related information
Find more information, 25
BlackBerry Device Software, 250
Check which wireless networks your smartphone connects to, 254
Find more information
• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help
on the home screen or in an application menu.
• www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
25
User Guide Quick Help
Set up an email address
1. On the Home screen, click the Setup icon.
2. In the Setup section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the Messages icon.
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 89
Change options for your personal email account, 90
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1. On the home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4. Press the key > Save.
Your signature is added to your email after you send it.
26
User Guide Quick Help
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps,
personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your
smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry App World
mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might
apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 12
™
storefront. You might also be able to download apps from a webpage (try visiting
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is
associated with your media files when you transfer files between your BlackBerry smartphone and your computer.
1. Connect your smartphone to your computer using a USB cable.
2. Do one of the following:
• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB
option.
• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your
smartphone, select the media transfer option.
3. If necessary, type a password. Your smartphone appears as a drive on your computer.
4. Drag a file from a location on your computer to a folder on your smartphone.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
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User Guide Quick Help
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access
the Internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a
USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry
PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop
Software.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1. In the contact list, press the key > SIM Phone Book.
2. Press the key > Copy All To Contacts.
: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
Note
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ring tone, notifiers, reminders, or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED, and vibration in all of the profiles. The All Alerts Off profile can't be changed.
1. On the home screen, click your Sound and Alert Profiles icon.
2. Click Change Sounds and Alerts > Sounds for Selected Profile.
• To change your ring tone or ring volume, click Phone.
• To change notifiers or reminders, click to expand a section. Click an option.
3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
• Click a tone.
• To use a song that is on your smartphone or on a media card, click All Music. Find and click a song.
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User Guide Quick Help
• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.
• To use a preloaded alert, click All Alerts. Find and click an alert.
4. Press the key > Save.
Related information
I can't change the number of times that my smartphone rings, 79
Add or delete a custom profile,
Add or delete a contact alert, 163
Icons for sound and alert profiles, 161
View a location on a map
1. On the Home screen, click the Maps icon.
2.
Press the key > Find a Location.
• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the
information for the point of interest. Highlight the point of interest.
• To view a new location, in the Find an address field, type an address. Highlight the location.
• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contact
information.
• To view a favorite location, in the Favorites section, highlight the location.
3. Press the key > View on Map.
If you are viewing a location other than your current location, to get directions to this location from your current location,
press the key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired
with a Bluetooth enabled GPS receiver to perform this task.
Lock or unlock your smartphone
You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone
password, you can also lock your smartphone with a password.
Do one of the following:
• To lock the keyboard, press the key on the top of your smartphone.
• To unlock the keyboard, press the key again.
• To lock your smartphone with a password, on the home screen or in a folder, click the icon.
• To unlock your smartphone, enter your password.
Related information
29
User Guide Quick Help
Set or change your smartphone password, 312
Set or change your smartphone password, 312
Turn on or turn off airplane mode
You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more
information, see the Safety and Product Information booklet for your BlackBerry smartphone.
On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.
• To turn on airplane mode, click All Off.
• To turn off airplane mode, click Restore Connections.
Related information
Turn on or turn off data service or set roaming options, 256
Turn on, turn off, or check the status of a network connection, 255
Turn on or turn off data service or set roaming options, 256
Turn on, turn off, or check the status of a network connection, 255
Popular tips
Save time and maximize your efficiency with these quick tips.
Tips: Finding apps
Look in a folder on your home screen. Some apps are located in folders on your home screen.
Click a folder to see what apps are inside.
Make all hidden apps visible on the home screen.
Search for an app. On the home screen, start typing the app name.
30
On the home screen, press the key > Show All
Icons. To unhide an app, highlight it and then press the
key > Unhide Icon. If the icon is hidden in other
panels, you can unhide the icon in all panels, or in the
current panel only. If Show All Icons does not appear in the
menu, there are no apps hidden from view.
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