BlackBerry Curve Series
BlackBerry Curve 9350/9360/9370
Smartphones
Version: 7.1
User Guide
Published: 2012-09-26
SWD-20120926142236118
Contents
Quick Help ................................................................................................................................................... 9
Getting started: Your smartphone ................................................................................................................. 9
Popular topics ............................................................................................................................................ 28
Popular tips ................................................................................................................................................ 32
Common troubleshooting ........................................................................................................................... 41
Tips and shortcuts ...................................................................................................................................... 46
Tips: Doing things quickly ........................................................................................................................... 46
Tips: Extending battery life .......................................................................................................................... 47
Tips: Finding apps ...................................................................................................................................... 48
Tips: Freeing space for your music, pictures, videos and files ...................................................................... 49
Tips: Freeing space to optimise your smartphone's performance ................................................................. 50
Tips: Updating your software ...................................................................................................................... 51
Tips: Keeping your information safe ............................................................................................................ 51
Tips: Managing indicators ........................................................................................................................... 52
Shortcuts: Phone ........................................................................................................................................ 53
Shortcuts: Messages .................................................................................................................................. 54
Shortcuts: Files and attachments ................................................................................................................ 55
Shortcuts: Typing with the physical keyboard .............................................................................................. 56
Shortcuts: Media ........................................................................................................................................ 57
Shortcuts: Browser ..................................................................................................................................... 58
Shortcuts: Search ....................................................................................................................................... 59
Shortcuts: Maps ......................................................................................................................................... 60
Shortcuts: Calendar .................................................................................................................................... 60
Troubleshooting: Shortcuts ......................................................................................................................... 61
Phone ........................................................................................................................................................ 62
How to: Phone ............................................................................................................................................ 62
Troubleshooting: Phone .............................................................................................................................. 81
Voice commands ........................................................................................................................................ 85
How to: Voice commands ........................................................................................................................... 85
Troubleshooting: Voice commands ............................................................................................................. 87
Messages ................................................................................................................................................... 89
How to: Messages application .................................................................................................................... 89
Troubleshooting: Messages application .................................................................................................... 125
Files and attachments .............................................................................................................................. 131
How to: Files ............................................................................................................................................ 131
Troubleshooting: Files .............................................................................................................................. 138
Media ...................................................................................................................................................... 139
How to: Media .......................................................................................................................................... 139
Troubleshooting: Media ............................................................................................................................ 157
Ringtones, sounds and alerts .................................................................................................................... 161
How to: Ringtones, sounds and alerts ....................................................................................................... 161
Troubleshooting: Ringtones, sounds and alerts ......................................................................................... 165
Browser ................................................................................................................................................... 166
How to: Browser ....................................................................................................................................... 166
Tips: Browser ........................................................................................................................................... 179
Troubleshooting: Browser ......................................................................................................................... 181
Calendar .................................................................................................................................................. 182
How to: Calendar ...................................................................................................................................... 182
Tips: Calendar .......................................................................................................................................... 191
Troubleshooting: Calendar ....................................................................................................................... 192
Contacts .................................................................................................................................................. 194
How to: Contacts ...................................................................................................................................... 194
Troubleshooting: Contacts ........................................................................................................................ 203
Clock ....................................................................................................................................................... 205
How to: Clock ........................................................................................................................................... 205
Troubleshooting: Clock ............................................................................................................................. 209
Tasks and memos .................................................................................................................................... 210
Create a task or memo .............................................................................................................................. 210
Send a task or memo ................................................................................................................................ 210
Change or delete a task or memo .............................................................................................................. 210
Change the status of a task ....................................................................................................................... 211
Hide completed tasks ............................................................................................................................... 211
Show tasks in the calendar ....................................................................................................................... 211
Synchronising tasks and memos ............................................................................................................... 212
About categories ...................................................................................................................................... 214
Categorise a contact, task or memo .......................................................................................................... 214
Create a category for contacts, tasks or memos ........................................................................................ 214
Turn off the prompt that appears before you delete items .......................................................................... 215
Typing ...................................................................................................................................................... 216
How to: Typing ......................................................................................................................................... 216
Troubleshooting: Typing ........................................................................................................................... 223
Keyboard ................................................................................................................................................. 224
How to: Keyboard ..................................................................................................................................... 224
Language ................................................................................................................................................. 227
How to: Language .................................................................................................................................... 227
Troubleshooting: Language ...................................................................................................................... 229
Screen display .......................................................................................................................................... 230
How to: Screen display ............................................................................................................................. 230
Troubleshooting: Screen display ............................................................................................................... 234
GPS technology ........................................................................................................................................ 235
How to: GPS technology ........................................................................................................................... 235
Troubleshooting: GPS technology ............................................................................................................. 237
Maps ....................................................................................................................................................... 238
How to: Maps ........................................................................................................................................... 238
Personalise: Maps .................................................................................................................................... 242
Troubleshooting: Maps ............................................................................................................................. 244
Applications ............................................................................................................................................. 245
How to: Applications ................................................................................................................................ 245
Troubleshooting: Applications .................................................................................................................. 247
BlackBerry ID ........................................................................................................................................... 251
How to: BlackBerry ID .............................................................................................................................. 251
BlackBerry Device Software ...................................................................................................................... 253
How to: BlackBerry Device Software ......................................................................................................... 253
Troubleshooting: BlackBerry Device Software ........................................................................................... 255
Manage Connections ................................................................................................................................ 257
Mobile network ........................................................................................................................................ 257
Wi-Fi technology ....................................................................................................................................... 264
Mobile Hotspot mode ............................................................................................................................... 274
How to: Mobile Hotspot mode ................................................................................................................... 274
Troubleshooting: Mobile Hotspot mode .................................................................................................... 277
Bluetooth technology ............................................................................................................................... 278
How to: Bluetooth technology ................................................................................................................... 278
Troubleshooting: Bluetooth technology ..................................................................................................... 286
NFC technology ........................................................................................................................................ 289
How to: NFC technology ........................................................................................................................... 289
Troubleshooting: NFC technology ............................................................................................................. 295
Media server ............................................................................................................................................ 297
How to: Media server ................................................................................................................................ 297
Smart accessories .................................................................................................................................... 299
About the Smart Accessories application .................................................................................................. 299
Set up a new dock .................................................................................................................................... 299
Change a dock profile ............................................................................................................................... 300
Delete a saved dock profile ....................................................................................................................... 300
Power and battery .................................................................................................................................... 301
How to: Power and battery ........................................................................................................................ 301
Troubleshooting: Power and battery .......................................................................................................... 305
Storage space and media cards ................................................................................................................ 306
How to: Storage space and media cards ................................................................................................... 306
Troubleshooting: Storage space and media cards ..................................................................................... 312
Search ..................................................................................................................................................... 314
How to: Search ......................................................................................................................................... 314
Troubleshooting: Search ........................................................................................................................... 318
Security ................................................................................................................................................... 320
How to: Security ....................................................................................................................................... 320
Troubleshooting: Security ......................................................................................................................... 350
Service books and diagnostic reports ........................................................................................................ 353
Run, view, send or delete a diagnostic report ............................................................................................ 353
Accept, delete or restore a service book .................................................................................................... 353
Set a default recipient for diagnostic reports ............................................................................................. 354
Find your smartphone model number and version of the BlackBerry Device Software ................................ 354
I can't run or submit a diagnostic report .................................................................................................... 354
Synchronisation ....................................................................................................................................... 356
How to: Synchronisation ........................................................................................................................... 356
Troubleshooting: Synchronisation ............................................................................................................. 359
Accessibility options ................................................................................................................................. 361
How to: Accessibility ................................................................................................................................ 361
Calculator ................................................................................................................................................ 371
Use the calculator .................................................................................................................................... 371
Convert a measurement ........................................................................................................................... 371
Glossary ................................................................................................................................................... 372
Legal notice ............................................................................................................................................. 374
User Guide Quick Help
Quick Help
Getting started: Your smartphone
Find out about apps and indicators and what the keys do on your BlackBerry smartphone.
Your BlackBerry smartphone at a glance
Inserting the SIM card, media card and battery
Remove the battery door
9
User Guide Quick Help
Insert the SIM card
Depending on your BlackBerry smartphone model or your wireless service provider, you might not need a SIM card for your
smartphone.
Slide the SIM card into the slot.
Insert the media card and battery
The media card is optional. If a media card is included, it might already be inserted.
10
User Guide Quick Help
New in BlackBerry 7.1
BlackBerry 7.1 enhances the BlackBerry experience with new functionality and innovative apps.
BlackBerry Tag
Send pictures, songs, videos, documents, contacts, webpages and voice notes between two NFC-enabled devices. Simply
tap the back of your BlackBerry smartphone against the back of another NFC-enabled device. For more information, see
BlackBerry Tag .
Smart tags
A new intuitive user interface enables you to easily create smart tags and share information with other NFC-enabled device
users. Create a smart tag to open a webpage, call a phone number, send a text or email message, open an application or
view a location on a map. You can also copy your smart tag information to writable smart tag stickers to add to posters and
more. For more information, see Smart tags.
Wi-Fi calling
If your wireless service provider supports Wi-Fi calling and you subscribe to this service, you can make and receive calls
over the Wi-Fi network. For more information, see Wi-Fi calling.
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User Guide Quick Help
Mobile Hotspot mode
When you turn on Mobile Hotspot mode, you can use your smartphone as a mobile hotspot so that other Wi-Fi enabled
devices can use the mobile network connection on your smartphone. For more information, see Mobile Hotspot mode.
Before you use your smartphone in Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
FM Radio
You can use the FM Radio app to listen to radio stations on your smartphone. You can scan for stations, create favourite
stations and you can listen to the radio using a wired headset or the speakerphone. For more information, see FM Radio.
Parental Controls
Parental Controls are designed to help you have more control over how the features of the BlackBerry smartphone are
used. With Parental Controls you can block content, turn features on or off, and decide what types of communication are
available. For more information, see Turn on Parental Controls.
Public warning messages
If your wireless service provider or organisation uses a public warning system, you can receive public warning messages,
such as weather warnings or amber alert messages, on your smartphone. For more information, see Public warning
systems.
New in BlackBerry 7
BlackBerry 7 includes a number of exciting new features and services, as well as some enhancements to existing features.
BlackBerry ID
A BlackBerry ID is an email and password that gives you convenient access to BlackBerry products and services. After you
create your BlackBerry ID, you can log in to any BlackBerry product that supports BlackBerry ID. For example, with
BlackBerry ID you can manage apps you have downloaded from the BlackBerry App World storefront and keep apps you
downloaded when you switch smartphones. For more information, see BlackBerry ID .
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User Guide Quick Help
Voice enabled search
Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos and more on
your smartphone and on the internet. For more information, see Search for an item using voice enabled search.
Home screen customisation
Customise the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all
panels. For more information, see Show or hide a Home screen panel and Show, hide or find an application icon.
NFC technology
NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart
payment terminals, smart access points and smart tags. When you tap the NFC smart tag reader of your smartphone
against a smart tag, you can see information such as web addresses, coupons, graphics, media files and event details. For
more information, see NFC technology.
Touch-free call answering
You don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset!
Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how
you answer calls with a headset.
Bluetooth enhancements
You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file.
Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received
contact card into your smartphone's contact list. For more information, see Send contact cards using Bluetooth
technology.
Video enhancements
You can now play back video in HD (720 x 1280) format.
Picture enhancements
When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.
13
User Guide Quick Help
Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were
taken.
You can now view pictures in a slide show using transitions such a sliding, zooming and panning. For more information, see
Change your slide show options.
About switching BlackBerry smartphones
When you switch to a new BlackBerry smartphone your data and settings, such as supported email messages, organiser
data and compatible third-party applications, can be transferred to your new smartphone.
The back-up and restore process can be done using a media card or the BlackBerry Device Software. Both options are
available from the Device Switch option in the Setup application.
A Switch Smartphones user guide is available at docs.blackberry.com.
Depending on your wireless service provider, this feature might not be available.
Related information
Visit the Set-up application, 14
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your BlackBerry ID email address and password to log in to any BlackBerry product that supports
BlackBerry ID. With BlackBerry ID, you can manage apps you've downloaded from the BlackBerry App World storefront
and keep the apps you downloaded when you switch smartphones.
You are prompted to log in using your BlackBerry ID when you set up a BlackBerry PlayBook tablet or a BlackBerry
smartphone running BlackBerry 7. If you previously created a BlackBerry ID, you must use it when you set up your new
tablet or smartphone (instead of creating a new BlackBerry ID). You can log in to both a tablet and a smartphone using the
same BlackBerry ID.
If you're using an older BlackBerry smartphone, you might be able to create a BlackBerry ID from within an app that
supports BlackBerry ID, or you can create a BlackBerry ID by visiting www.blackberry.com/blackberryid.
Related information
About downloading apps with the BlackBerry App World, 29
Visit the Set-up application
The Setup application helps you learn about navigation and typing, change options to personalise your BlackBerry
smartphone and set up network connections, such as Bluetooth connections. You can also set up email addresses and
social networking accounts. The Setup application should appear automatically the first time that you turn on your
smartphone.
1. If the Setup application does not appear automatically on the home screen or in a folder, click the Setup icon.
14
User Guide Quick Help
2. Click a section to change options or to complete a short series of prompts that help you set the options.
Important keys
Keys on the front of your BlackBerry smartphone
Trackpad
Menu
Escape
Send
End/Power
• Slide your finger to move around the screen.
• Press (click) to select an item.
• Press and hold to open a pop-up menu.
• Open a menu.
• Select a highlighted menu item.
• Press and hold to switch applications quickly.
• Return to the previous screen.
• Close the menu.
• Make a call.
• Answer a call.
• End a call.
• Return to the home screen.
• Press and hold to turn on or turn off your BlackBerry smartphone.
Keys on the top of your smartphone
Lock Lock your keyboard.
Keys on the right side of your smartphone
Volume/Mute
• Press the top and bottom keys to change the volume.
• Press and hold the top or bottom key to play the next or previous
media file.
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User Guide Quick Help
Keys on the right side of your smartphone
• Before you take a picture or record a video, press the top or
bottom key to zoom in or out.
• Press the middle key to mute a call or mute the volume.
Speakerphone Turn on or turn off the speakerphone during a call.
Right convenience key
Shift Capitalise letters.
Alt Type the alternate character on a key.
Symbol Open the symbol list.
Backspace/Delete Delete the previous character or a selected item.
Enter Select an item.
• If supported, open the camera. To take a picture, press the
convenience key again.
• You can also customise this key.
Keyboard
Flashing LED colour descriptions
The LED on the top of your BlackBerry smartphone flashes different colours to indicate the statuses described.
Flashing LED
colour
Green Indicates that you're in a wireless coverage area. You can turn on or turn off this notification.
Blue Indicates that your smartphone is connected to a Bluetooth® enabled device. You can turn on or
Red Indicates that you have received a new message. The LED also flashes when your smartphone
16
Description
turn off this notification.
accesses data on a smart card. You can turn on or turn off this notification. You can also change the
LED colour for ringtones, message notifications, event reminders and other application notifications
using the sound and alert profiles.
User Guide Quick Help
Flashing LED
colour
Amber Indicates that the battery power level has dropped to low and needs to be charged. You can't turn
Related information
Turn on flashing LED notification for wireless coverage, 233
Turn off or turn on the Bluetooth connection notification, 284
Description
on or turn off this notification. The amber LED flashes when your smartphone is turned off and
charging, this indicator changes to solid green when the battery is fully charged.
Icons
Application icons
You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial
view of the home screen displays icons for only some of the available applications. To view more application icons on the
home screen, click All.
Depending on your BlackBerry smartphone model, administrator and wireless service provider, some applications might
not be available. You might be able to download some applications from the BlackBerry App World storefront.
To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon
Guide.
Setup
Setup
Options
Power and lock
Password Lock
Enterprise Activation
Activate a work email account using the
BlackBerry Enterprise Server.
Power Off
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User Guide Quick Help
Messages
Messages
Added email address
Text Messages
Instant messaging
Instant Messaging folder
Some applications might appear in this folder
including applications that you download.
Windows Live Messenger for BlackBerry
smartphones
Google Talk for BlackBerry smartphones
Applications
Saved Messages
Added work email address
BBM
AOL Instant Messenger Service for BlackBerry
smartphones
Yahoo! Messenger for BlackBerry smartphones
18
Browser
Maps
Password Keeper
Applications folder
Some applications might appear in this folder,
including applications that you download.
Manage Connections
Help
Voice Dialling
User Guide Quick Help
Media
Media folder
Pictures
Ringtones
Camera
Voice Notes Recorder
Personal organiser
Contacts
Tasks
Clock
Videos
Music
Voice Notes
Video Camera
Podcasts
Calendar
MemoPad
Calculator
Files
Documents To Go
Social networking and mobile purchasing
BlackBerry App World
Facebook for BlackBerry smartphones
Files
Social Feeds
Twitter for BlackBerry smartphones
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User Guide Quick Help
BlackBerry Device Software update
A software update for the BlackBerry Device
Software is available.
A software update for the BlackBerry Device
Software is ready to be installed.
Sounds and alerts
Normal profile
Loud profile
Medium profile
Vibrate Only profile
Games
Games folder
Some applications might appear in this folder,
including applications that you download.
A software update for the BlackBerry Device
Software is being downloaded.
A software update for the BlackBerry Device
Software has been stopped.
Phone Calls Only profile
Custom profile
Silent profile
All Alerts Off profile
BrickBreaker
Word Mole
Home screen icons
These icons are status indicators that appear at the top of the home screen.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
20
New item
To clear this icon, open each item that has this
indicator.
Update is available in the BlackBerry App World
storefront
User Guide Quick Help
Sending data
Receiving data
New BBM item
To clear this icon, open each chat that has this
icon.
Roaming
Alarm is set
Calendar reminder count
Wi-Fi technology is turned on
New item in the Social Feeds application
System is busy
New BBM Groups item
Unread message count
Missed call count
Bluetooth® technology is turned on
NFC technology is turned on
Message inbox icons
These icons indicate the type or status of each message in your inbox.
Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear.
Unread message
New BBM item
To clear this indicator, open each chat that has
this indicator.
Read message
Draft message
Filed message
Message with an attachment
Message is high priority
Text message with an attachment
Text message
BBM chat is open
New BBM Groups item
New RSS item
Message is being sent
Message has not been sent
Message has been sent
Message has been delivered
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User Guide Quick Help
Message has been read
Battery power level icons
These icons appear at the top of the home screen and at the top of the screen in some applications.
Full battery Battery is charging
Low battery
Typing icons
These icons appear in the upper-right corner of the screen when you type.
CAP lock (capital letter lock)
NUM lock (number lock)
Alt mode
Multi-tap mode
Current input language
Phone icons
These icons appear at the top of the Home screen and in the Phone application.
Missed call
Placed call
Calendar icons
These icons appear when you highlight a calendar entry.
22
Event reminder
Meeting reminder
Notes
Recurring appointment
Exception for recurring appointment
Received call
Voice mail message
User Guide Quick Help
Camera icons
These icons appear at the bottom of the screen in the camera. You can click these icons.
View pictures
Geotagging is turned off Take another picture
Flash is turned on
Automatic flash mode
Video camera
These icons appear at the bottom of the screen in the video camera. You can click these icons.
Start recording
Send video
Delete video
Pause recording
Rename video
Your Home screen
Home screen at a glance
Geotagging is turned on
Flash is turned off
Scene mode
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User Guide Quick Help
Use a picture as your smartphone wallpaper
1. On the home screen, click the Media icon > Pictures icon.
2. Browse to a picture.
3.
Press the key > Set As Wallpaper.
Related information
My display changed, 234
Add a shortcut to your Home screen or Favourites panel
You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications,
files, podcast channels or media categories.
1. Browse to a website, or highlight the item that you want to create a shortcut for.
2.
Press the key > Add to Home Screen.
• To change the name of the shortcut, type a new name.
• To change the location where the shortcut appears, change the Location field.
• To add the shortcut to your Favourites panel, select the Mark as Favourite check box.
3. Click Add.
Show or hide a Home screen panel
1.
On the Home screen, press the key > Manage Panels.
2. Select or clear the checkbox for each panel.
3.
Press the key > Save.
Show, hide or find an application icon
Depending on your theme, you might not be able to hide some application icons. You can also hide optional BlackBerry
Device Software updates.
On the home screen or in a folder, do any of the following:
• To see all your application icons on the navigation bar, click All.
• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels,
you can hide the icon in all panels or in the current panel only.
• To show all hidden application icons, press the key > Show All Icons.
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User Guide Quick Help
• To stop hiding an application icon, highlight the icon. Press the key > Unhide Icon.
• To hide the icon, click the Options icon. Click Device > Software Updates. Highlight a software version. Press
the key > Hide.
• To show all hidden BlackBerry Device Software updates, click the Options icon. Click Device > Software Updates.
Press the key > Show All.
Related information
My display changed, 234
Move an application icon
1. On the Home screen or in an application folder, highlight an application icon.
2.
Press the key.
• To move the application icon to a different location on the Home screen, click Move. Click the new location.
• To move the application icon into an application folder, click Move To Folder. Click an application folder.
• To move the application icon out of an application folder, click Move To Folder. Click Home or an application
folder.
Change where apps that you download appear
To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.
1.
On the Home screen, press the key > Options.
2. Change the Downloads Folder field.
3.
Press the key > Save.
Change themes
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Screen Display.
3. In the Theme section, click a theme.
4. Click Activate.
To delete a theme, click the theme. Click Delete.
Related information
My display changed, 234
25
User Guide Quick Help
Set the number of icons that appear on the home screen
1. On the home screen or in a folder, click the Options icon.
2. Click Accessibility.
3. Change the Home Screen Grid Layout field.
4.
Press the key > Save.
Change what happens when you type on the Home screen
Before you begin: Depending on your typing input language, you might not be able to use shortcut keys to open
applications.
1.
On the home screen, press the key > Options.
• To search your BlackBerry smartphone or the internet when you type on the home screen, change the Launch by
Typing field to Universal Search.
• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.
2.
Press the key > Save.
Add a message that appears when your smartphone is locked
1. On the home screen or in a folder, click the Options icon.
2. Click Display > Message on Lock Screen.
3. Type the text that you want to appear on the screen when your smartphone is locked.
4.
Press the key > Save.
Related information
Lock or unlock your smartphone, 31
Feature availability
The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as
examples, and are not inclusive of every feature that might or might not be available on your smartphone.
Smartphone model
Features such as GPS, the camera and video camera and network connection options are dependent on your smartphone
model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices.
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User Guide Quick Help
Wireless service plan and wireless service provider
You must purchase or change your wireless service plan through your wireless service provider. Features such as text
messaging, location-based services and some phone features are dependent on your wireless service provider's offerings.
A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text
messages. A wireless service plan with data is required for you to use the browser service and instant messaging
applications and to send and receive email messages and PIN messages. A wireless service plan might affect which apps
you can download and how you can download them.
For more information about your plan, contact your wireless service provider.
BlackBerry Internet Service and BlackBerry Enterprise Server
Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send
and receive email messages, use third-party instant messaging applications and use some browser options.
If you are an individual user, when you set up your email address or instant messaging account, you are associating it with
the BlackBerry Internet Service.
If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise
Server. Your administrator might set options that determine the features and settings that are available on your
smartphone and if you can add or update an app. You can view the IT policies that have been set by your administrator in
the security options on your smartphone.
Wireless network
The wireless network that your smartphone is connected to might affect the availability of some features. Depending on
your wireless service provider and available roaming options, different wireless networks are available. Some wireless
networks don't support features such as call blocking, call forwarding or cell broadcasting. For more information, contact
your wireless service provider.
Region
Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront.
You might also be able to download apps from a web page or an application. The availability of certain apps varies by
region.
Related information
Find more information, 28
BlackBerry Device Software, 253
Check which wireless networks your smartphone connects to, 257
27
User Guide Quick Help
Find more information
• Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help
on the home screen or in an application menu.
• www.blackberry.com/support: Find the BlackBerry Answers tool, the BlackBerry Support Community Forums, and
more.
• www.discoverblackberry.com: Find software, applications and accessories for your smartphone.
• Your wireless service provider website: Find information about your wireless network or wireless service plan.
Popular topics
BlackBerry smartphone users have spoken! Here are the top things they want to know how to do on their smartphones.
Set up an email address
1. On the Home screen, click the Set-up icon.
2. In the Set-up section, click the Email Accounts icon.
3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a
confirmation message. To view and manage your email messages, on the Home screen, click the
Note: In some cases, you might see the following options. If so, select one of the options.
• Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email
accounts (for example, Windows Live Hotmail) or to create a new email address for your smartphone.
• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your
smartphone with your work email account using the BlackBerry Enterprise Server.
If you are trying to set up an internet email account (for example, Windows Live Hotmail or Google Mail) or a new email
address for your smartphone, and do not see this option, contact your administrator or wireless service provider.
Related information
Reconcile email over the wireless network manually, 93
Change options for your personal email account, 93
28
Messages icon.
User Guide Quick Help
Add or change your email signature
Before you begin: Depending on your wireless service plan, this feature might not be supported.
1. On the Home screen, click the Messages icon.
2.
Press the key > Options.
• For a work email account, click Email Preferences. If the Message Services field appears, change this field to the
appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears,
place your cursor.
• For a personal email account, click Email Account Management. Click an email account. Click Edit.
3. Type a signature.
4.
Press the key > Save.
Your signature is added to your email after you send it.
About downloading apps with the BlackBerry App World
With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps,
personal productivity apps and much more. Using an existing PayPal account, you can buy and download apps to your
smartphone over the wireless network.
If you don't already have the BlackBerry App World on your smartphone, you can download it at
www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the
BlackBerry App World icon. Press the key > Help.
Depending on your wireless service provider and region, you might have the option to add or update apps using the
BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting
mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might
apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.
Related information
About BlackBerry ID, 14
Transfer files to and from your smartphone
1. Connect your BlackBerry smartphone to the computer using a USB cable.
2. In the dialog box that appears on your smartphone, select one of the following file transfer options:
• If you want to transfer most types of files, click USB Drive.
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User Guide Quick Help
• If you want to synchronise media files that are protected with DRM, click Sync Media.
3. If necessary, type your smartphone password. Your smartphone appears as a drive on your computer.
4. On your computer, do one of the following:
• Drag a file from a location on your computer to a folder on your smartphone.
• Drag a file from a folder on your smartphone to a location on your computer.
To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.
Related information
About transferring and synchronising files, 142
About using your smartphone as a tethered modem
Depending on your wireless service plan or administrator, you might be able to share the internet connection on your
BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's internet connection to access
the internet on a laptop or tablet.
To use your smartphone as a tethered modem with a laptop, you must connect your smartphone to your laptop using a
USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry
PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology.
While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging
applications or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered
Internet connection.
For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop
Software
.
Copy contacts from your SIM card to your contact list
Depending on your wireless service provider and wireless network, this feature might not be supported.
1.
In the contact list, press the key > SIM Phone Book.
2.
Press the key > Copy All To Contacts.
Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already
appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact.
Change your ringtone, notifiers, reminders or alerts
In any sound profile, you can change your ring tone or notifier tone to an audio file that's stored in your BlackBerry
smartphone's built-in media storage or media card. You can also change the options for volume, notifications during calls,
LED and vibration in all of the profiles. The All Alerts Off profile can't be changed.
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