Apple B2867757 User Manual

Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

1

Troubleshooting When Using the Copy Function

2

Troubleshooting When Using the Printer Function

3

Troubleshooting When Using the Scanner Function

4

Adding Paper and Toner

5

Clearing Misfeeds

6

Remarks

7

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be li­able for direct, indirect, special, incidental, or consequential damages as a result of handling or oper­ating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your
local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual
might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts
other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 15A or more

Please be sure to connect the power cord to a power source as shown above. For details about power
source, see p.78 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❒ For details about the functions of RW-3600, refer to the manuals for this option.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine.
This manual provides an introduction to the functions of the machine. It also
explains the control panel, preparation procedures for using the machine,
how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as register­ing e-mail addresses, and user codes. Also refer to this manual for explana­tions on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace
paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security func­tions that the administrators can use to protect data from being tampered
with, or prevent the machine from unauthorized use.
Also refer to this manual for the procedures for registering administrators, as
well as setting user and administrator authentication.

❖ Copy/Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to
this manual for explanations on how to place originals.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

i

❖ Network Guide

Explains how to configure and operate the machine in a network environ­ment, and use the software provided.

❖ Other manuals

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

ii

TABLE OF CONTENTS

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................2

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When an Indicator to the Right of a Function Key Is Lit ....................................8

When You Have Problems Operating the Machine.............................................9

When a Job Is Not Performed.............................................................................14

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................17

When You Cannot Make Clear Copies ............................................................... 20

When You Cannot Make Copies As Wanted ..................................................... 23

When Memory Is Full ...............................................................................................26

3. Troubleshooting When Using the Printer Function

When a Message Appears During Installation of the Printer Driver ...............27

Windows 95/98/Me, Windows 2000, or Windows NT 4.0 ........................................27

Windows XP Professional, Windows Server 2003................................................... 28

Windows XP Home Edition ......................................................................................28

If USB Connection Fails ......................................................................................29

When a Message Appears...................................................................................30

Status Messages......................................................................................................30

Alert Messages ........................................................................................................31

Checking the Error Log ............................................................................................33

When You Cannot Print.......................................................................................34

Other Printing Problems ..................................................................................... 37

4. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................ 43

When You Cannot Send Scanned Files.............................................................44

When Stored Files Cannot Be Accessed .................................................................44

When You Cannot Browse the Network to Send a Scan File ..................................44

When the TWAIN Driver Cannot Be Started ............................................................44

When Stored Files Cannot Be Edited ......................................................................45

When the Network Delivery Function Cannot Be Used ...........................................45

Operations Are Not Possible When Messages Appear ...........................................45

When a Message Appears...................................................................................46

When a Message Appears on the Control Panel .....................................................46

When a Message Appears on the Client Computer.................................................53

iii

5. Adding Paper and Toner

Loading Paper ......................................................................................................57

Loading the Paper Roll.............................................................................................59

Loading Cut Paper ...................................................................................................60

Changing the Paper Size.....................................................................................61

Changing the Paper Size in the Paper Roll Tray ..................................................... 61

Changing the Paper Size in the Cut Paper Tray ......................................................63

Adding Toner........................................................................................................64

Inserting Toner .........................................................................................................65

Sending Scanned Documents When Toner Has Run Out ....................................... 66

Used Toner ..............................................................................................................66

6. Clearing Misfeeds

Removing Jammed Paper ...................................................................................67

Locating Jammed Paper ..........................................................................................68

Removing Jammed Paper........................................................................................69

7. Remarks

Where to Put Your Machine ................................................................................75

Machine Environment .............................................................................................. 75

Power Connection....................................................................................................78

Maintaining Your Machine .................................................................................. 79

Cleaning Inside the Original Cover ..........................................................................79

Cleaning the Main Unit.............................................................................................81

INDEX......................................................................................................... 82

iv

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these
notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the
machine or to property. Be sure to read these notes. They can be found in the
“Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations
of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure
to read these explanations.

Indicates supplementary explanations of the machine's functions, and instruc­tions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find fur­ther relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{ }

Indicates the names of keys on the machine's control panel.

1

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Roll Feeder Type 240A → Paper roll tray 1

• Roll Feeder Type 240B → Paper roll tray 2

• Paper Cassette Type 240 → Cut paper tray

• Folder FD6500A → Folding finisher

2

1. When the Machine Does
Not Operate As Wanted

This chapter explains basic troubleshooting procedures that are applicable to all
functions of this machine.

Indicators

This section explains the Indicators displayed when the machine requires the
user to remove misfed paper, to add paper or to perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs.

See p.67 “Removing Jammed Paper”.

r: Add Paper indicator Appears when paper-out condition occurs.

See p.57 “Loading Paper”.

D: Add Toner indicator Appears when toner runs out.

See p.64 “Adding Toner”.

E: Waste Toner Full indicator Appears when the waste toner bottle is full.

Contact your sales or service representative.

L: Service Call indicator Appears when the machine is malfunctioning or requires

maintenance.

M: Open Cover indicator Appears when the front cover, etc., is open.

3

1

When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the meaning of the various beep patterns that the
machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. After cooling or being switched on, the

machine has fully warmed up and is
ready for use.

Single short beep. Panel/screen input

accepted.

Short, then long beep. Panel/screen input

rejected.

Single long beep. Job completed

successfully.

Five long beeps. Soft alert. The initial screen returns when the ma-

Five long beeps repeated
four times.

Five short beeps repeated
five time.

Soft alert. Paper is empty.

Strong alert. The machine requires user attention be-

A control panel or screen key was
pressed.

An invalid key was pressed on the con­trol panel or screen, or the entered pass­word was incorrect.

A Copier/Document Server Features
job has finished.

chine goes into energy-saving mode and
when simplified display is cancelled.

cause paper has jammed, the toner
needs replenishing, or other problems
have occurred.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and
closed repeatedly within a short space of time, the beep alert might continue,
even after normal status has resumed.

❒ For details about enabling or disabling beep alerts, see “System Settings”,

General Settings Guide.

Reference

“System Settings”, General Settings Guide

4

Checking Machine Status and Settings

Checking Machine Status and Settings

You can check the machine's system status.

❖ Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Toner]

Displays the amount of remaining toner.

• [Paper Tray]

Displays the paper type and size loaded in the paper tray.

• [Original Misfeed]

Displays state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays state of and solutions for paper jams.

• [Cover Open]

Indicates whether front cover, duplex unit, etc., is open.

❖ Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]

Displays the number of jobs for Hold print/Stored print/Locked
print/Sample print.

• [Memory Erase Status]

Displays the state of the memory data.

1

❖ Machine Address Info

You can check the following items under [Machine Address Info]:

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

5

1

When the Machine Does Not Operate As Wanted

❖ Inquiry

You can check the following items under [Inquiry]:

• [Machine Repairs]

Displays the machine number and contact number that are required for
service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner used on the machine.

A On the control panel, press [System Status].

B Press each tab and check the contents.

C After checking the information, press [Exit]. The previous screen returns.

6

Checking Machine Status and Settings

Note

❒ [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these

errors occur.

❒ For details about how to locate and remove misfeeds, see “Locating Jammed

Paper” or “Removing Jammed Paper”.

Reference

p.68 “Locating Jammed Paper”

p.67 “Removing Jammed Paper”

1

7

When the Machine Does Not Operate As Wanted

When an Indicator to the Right of a Function Key Is Lit

1

When an indicator to the right of a function key lights up, press the correspond­ing function key. Then, follow the instructions displayed on the control panel.

ATK021S

If an error occurs in the function you are using, check the message that appears
on the control panel, and then refer to “When a Message is Displayed” for the
relevant function.

Following explain the main reasons the function key is lit.

Problem Cause Solution

Documents and reports
do not print out.

There is no copy paper
left.

Add more paper. See p.57 “Loading Pa­per”.

An error has occurred. The function whose indi-

cator is lit is defective.

The machine is unable to
connect to the network.

A network error has
occurred.

Record the code number shown in the
display and contact your service repre­sentative. See “When a Message Ap­pears” of each chapter.

You can use other functions normally.

• Check the displayed message and
take an appropriate action. See
“When a Message Appears” of each
chapter.

• Check that the machine is correctly
connected to the network, and that
the machine is correctly set. See
“Network Settings”, General Set­tings Guide.

• Contact the administrator.

• When the function key is still lit,
even if you take the measures above,
contact your service representative.

8

When You Have Problems Operating the Machine

When You Have Problems Operating the
Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒ Check the contact address and Serial No. of Machine shown in the Service

Call message (L), and then contact your service representative. If the contact
address is not shown, contact your sales representative.

Problem Cause Solution

Nothing happens when
the operation switch is
turned on.

Although the copier
screen appears when the
machine is turned on us­ing the main power
switch, it cannot be
switched to another
screen by pressing the
{Scanner} key.

The machine has just
been turned on and the
User Tools screen is dis­played, but the User
Tools menu has items
missing.

The main power switch
is turned off.

Functions other than the
copier function are not
yet ready.

Functions other than the
copier function are not
yet ready. Time required
varies by function. Func­tions appear in the User
Tools menu when they
become ready for use.

Turn on the main power switch.

Wait a little longer.

Wait a little longer.

1

The main power indica­tor continues blinking
and does not turn off
when pressed.

The display is off. The machine is in Energy

The display is off. The operation switch is

The display is off.

“Please wait.” ap­pears.

This occurs in the follow­ing cases:

• The machine is com­municating with ex­ternal equipment.

• The hard disk is active.

Saver mode.

turned off.

The screen contrast knob is
turned to the dark position.

This message appears
when you turn on the op­eration switch.

Check if the machine is communicating
with a computer.

Press the {Energy Saver} key to cancel
Energy Saver mode.

Turn on the operation switch.

Set the screen contrast knob to the light
position to see the display panel properly.
See “Control Panel”, About This Machine.

Wait for the machine to get ready.

9

When the Machine Does Not Operate As Wanted

Problem Cause Solution

1

“Please wait.” ap­pears.

Memory is full.

“

Do you want to
store scanned
file?

“

” appears.

You do not have
the privileges to
use this func­tion.

displayed even though
you have entered a valid
user code.

“

” continues to be

You do not have
the privileges to
use this func­tion.

displayed even though
you have entered a valid
user code.

” continues to be

This message appears
when you change the
toner cartridge.

The scanned originals
exceed the number of
sheets/pages that can be
stored in the hard disk.

This user code is not al­lowed to use the function
selected.

This user code is not al­lowed to use the function
selected.

Wait for the machine to get ready.

• Press [Store File] to store pages that

have been scanned. Delete unneces­sary files with [Delete File].

• Press [No] if you are not storing pag-

es that have been scanned. Delete
unnecessary files with [Delete File].

Contact the administrator.

Press the {Energy Saver} key. Confirm
that the display goes off, and then press

{

Energy Saver} key again. The display

the
will return to the user code entry dis­play. When printing under the copier or

{

printer function, press the
key only after printing has finished.

Energy Saver}

10

“Authentication

has failed.

pears.

“Authentication

has failed.

pears.

The selected

“

” ap-

” ap-

file(s) contained
file(s) without
access privileg­es. Only file(s)
with access priv­ileges will be
deleted.

An error message re­mains, even if misfed pa­per is removed.

The user code entry
screen is displayed.

The Authentication
screen appears.

” appears.

The entered login user
name or login password
is not correct.

The machine cannot per­form authentication.

You have tried to delete
files without the authori­ty to do so.

Paper is still jammed in
the tray.

Users are restricted by
user management.

Basic Authentication,
Windows Authentica­tion, LDAP Authentica­tion or Integration Server
Authentication is set.

Inquire the user administrator for the cor­rect login user name and login password.

Contact the administrator.

Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.

Clear misfed paper. see p.67 “Removing
Jammed Paper”.

Enter the user code (up to eight digits),
and then press [OK].

Enter your login user name and user
password. See “When the Authentica­tion Screen is Displayed”, About This
Machine.

When You Have Problems Operating the Machine

Problem Cause Solution

Original images are
printed on the reverse
side of the paper.

Misfeeds occur frequently.

Misfeeds occur frequently.

Misfeeds occur frequently.

Misfeeds occur frequently.

An error C message re­mains, even if misfed pa­per is removed.

You may have loaded
the paper incorrectly.

The cut paper tray's side
fences, back fence, or
side-end fences, might
not be set properly.

Paper is wrinkled or
folded.

Jammed or torn paper is
inside the machine.

You may have loaded pa­per of a size different from
the paper size settings.

You did not open and
close the upper section of
the fusing unit.

Load paper correctly. Load paper into
the cut paper tray print side down, and
into the bypass tray print side up. See
p.57 “Loading Paper”.

• Remove the paper. See p.67 “Remov­ing Jammed Paper”.

• Check the side fences, back fence,
and side-end fences are set properly.
See p.61 “Changing the Paper Size”.

Cut folded or wrinkled areas off the pa­per roll.

Remove cut paper that is folded or wrinkled.

Remove the paper, as necessary. See
p.67 “Removing Jammed Paper”.

• Remove the paper. See p.67 “Remov­ing Jammed Paper”.

• Use Tray Paper Size Settings to set
the paper size. See “Tray Paper Set­tings”, General Settings Guide and
“Copy Paper”, About This Machine.

When a misfeed C message appears, it
remains until you open and close the
upper section of the fusing unit. Open
the fusing unit cover in the back, and
then the upper section of the fusing unit
to check if any paper remains inside. See
p.67 “Removing Jammed Paper”.

1

Originals jam frequently. Originals are curled. Smooth out any curls and try again.

11

When the Machine Does Not Operate As Wanted

❖ Document Server

Problem Cause Solution

1

“

Exceeded max.
number of pages
per file. Do you
want to store the
scanned pages as
1 file?

“

Original is be-

” appears.

ing scanned by
another function.
Please wait.

pears.

Cannot display

“

” ap-

preview of this
page.

you can not check the
thumbnail image.

” appears, and

The number of scanned
pages exceeds the capac­ity per file of the Docu­ment Server.

Copier or Scanner func­tion is in use.

The image data may
have been corrupted.

• To store scanned pages as a file, press

[

Store File]. Scanned data is stored as

a file in the Document Server.

• If you do not want to store scanned

pages, press [No]. Scanned data is de­leted.

• You can store up to 1000 A4 size pag­es per document.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or
{Scanner} key. Next, press the
{Clear/Stop} key. When the message

“

The Stop key has been
pressed. Are you sure you
want to stop copying?

The Clear / Stop key was

“

” or

pressed. Are you sure you
want to stop scanning?

pears, press [Stop].

Pressing [Exit] displays the preview
screen without a thumbnail.

” ap-

12

You forgot your password.

You cannot find out what
is stored in a file.

You cannot access a pro­tected file without enter­ing the password.

You may not be able to
ascertain the contents of
a file simply from the file
name.

Contact the administrator.

To delete the files stored in the docu­ment server, select [Delete All Files in Doc-
ument Server]. As this will permanently
delete every single file, make sure the
document server does not contain any
files you want to keep. See “Administra­tor Tools”, General Settings Guide.

You can switch the Select File screen be­tween [List] and [Thumbnails] display to
check the contents of the file. In list dis­play, the file name, date of storage, and
user name are shown. In thumbnail dis­play, an image of the stored file appears.
You can enlarge the image by pressing
[Preview]. Use the Select File screen to
check information other than the file
name. See “Checking the Details of a
Stored Document”, Copy/Document
Server Reference.

When You Have Problems Operating the Machine

Problem Cause Solution

Memory frequently be­comes full.

You want to check print
quality before making a
large print run.

The document server
memory is full.

You can print a single
copy without specifying
the setting again.

Delete unnecessary files. On the file se­lection display, select unnecessary files,
and then press [Delete File]. If this does
not increase available memory, do the
following.

• Switch to the scanner screen, and

then delete unnecessary files stored
under the scanner function.

• Switch to the printer screen, and

then delete unnecessary files stored
under Sample Print, Locked Print,
Hold Print, or Stored Print.

Check print quality by printing out only
the first set using the {Sample Copy} key.

Note

❒ Loading curled paper in the cut paper tray can result in misfeeds and soiled

paper edges. To load curled paper in the cut paper tray, first flatten it by hand,
and be sure to load it print side down. Also, to prevent paper from curling,
lay paper on a flat surface, and do not lean it against the wall.

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About
This Machine.

1

Reference

“Copy Paper”, About This Machine

13

1

When the Machine Does Not Operate As Wanted

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by
another function.

If you cannot execute a function, terminate any other functions currently active,
and then try executing the function again. In certain cases, you can carry out an­other job (copier, document server, printer, scanner) without canceling the cur­rent job being performed. Performing multiple functions simultaneously like
this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Inter­leave”. See “General Features”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends.
× : The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

Mode after you select

Mode before you select

Copy Operations for

Copying
Copying

Copy

Operations for Copying

Copying

××

→

*1

*1

Interrupt Copying

Operations for Copying

Copying

Printer

Data Reception

Printing

Scanner

Operations for Scanning

*2

Scanning

TWAIN

Scanning

×

Document Server

Operations for Document Server

DeskTopBinder

Web Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing

Printing

*2

14

Mode after you select

When a Job Is Not Performed

1

Copy

Interrupt Copying

Printer

Scanner

TWAIN

Document Server

DeskTopBinder

Web Document Server

Mode before you select

Operations for
Copying

Interrupt

Copying

Printer Data Reception

Scanner Operations for scanning

TWAIN Scanning

Document Server

DeskTop

Binder

Web

Document

*1

Simultaneous operations are only possible after the preceding job documents are all
scanned and [New Job] appears.

*2

You can scan a document after the preceding job documents are all scanned.

*3

Simultaneous operation become possible after you press [New Job].

Copying

Printing

Scanning

Operations for
Document Server

Scanning a Document to
Store in Document Server

Printing from
Document Server

Printing

Printing

Server

Operations for Copying

Copying

Operations for Copying

Copying

Data Reception

Printing

Operations for Scanning

Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

×× ×××

×× → ×××→→

→→

→

××

*2

×××

*2

×××× ЧЧЧЧЧ

×××

×

××××

*2

*3 *3 *3

Printing from Document Server

Printing

Printing

15

1

When the Machine Does Not Operate As Wanted

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is
factory-preset to “Display Mode”. For setting of Printing Priority Function,
see “General Features”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

Reference

“General Features”, General Settings Guide.

16

2. Troubleshooting When
Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function
problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear,
follow the instructions they contain.

Important

❒ Check the contact address and Serial No. of Machine shown in the Service

Call message (L), and then contact your service representative. If the contact
address is not shown, contact your sales representative.

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Please wait.

Cannot detect
original size.

Memory is full.

The main power has just
been turned on, paper
type (plain paper/ trans­lucent paper/ film) was
changed, or the machine
is otherwise getting
ready.

The machine cannot detect
the size of the original.

The machine's memory
is full due to scanning
originals or performing a
function. The number of
originals that can be
stored in memory de­pends on the size of orig­inals and function
settings.

Wait for the machine to fully warm-up.

When “

be started.
mode and Place original.

displayed alternately, you can make the
settings for your copies and scan your
originals. After the originals have been
scanned, the machine will automatically
start copying after it has warmed-up.
See “Auto Start”, Copy/Document
Server Reference.

Manually select a paper tray without us­ing [Auto Paper Select], and specify a re­production ratio without using [Auto
Reduce / Enlarge].

• When Sort is selected, press [Exit] to

• When the Job Preset function is se-

Scanning originals can

” and “Select copy

” are

copy scanned originals, and then
copy remaining originals.

lected, check the number of preset
jobs, and then try scanning the origi­nals again.

Check paper size.

An improper paper size
is set.

Check the settings for Reduce/ Enlarge,
etc., and then try again.

17

Troubleshooting When Using the Copy Function

Message Cause Solution

2

Rotate Sort is
not available
with this paper
size. Select an­other paper size
or cancel Rotate
Sort mode.

Maximum number of
sets is nn.

(A figure is placed at n.)

The rotate sort function
does not support the size
of the scanned original.

The number of copies ex­ceeds the maximum
copy quantity.

You cannot use rotate sort with A0 (E), B4
JIS, A4 (A), and custom size paper. See
“Sort”, Copy/Document Server Reference.

Set paper of the following dimensions:

❖ Metric version

•420 × 297 mm (A3)

•594 × 420 mm (A2)

•841 × 594 mm (A1)

•515 × 364 mm (B3 JIS)

•728 × 515 mm (B2 JIS)

❖ Inch version (Engineering)

•11" × 17" (B)

•17" × 22" (C)

•22" × 34" (D)

❖ Inch version (Architecture)

•12" × 18" (B)

•18" × 24" (C)

•24" × 35" (D)

You can change the maximum copy
quantity. See “General Features”, Gen­eral Settings Guide.

18

File being stored
exceeded max.
number of pages
per file. Copying
will be stopped.

You do not have
the privileges to
use this func­tion.

You do not have
the privileges to
use this func­tion.

Authentication
has failed.

The scanned originals
have too many pages to
store as one document.

This user code is not al­lowed to use the function
selected.

This user code is not al­lowed to use the function
selected.

The entered login user
name or login password
is not correct.

Press [Exit], and then store again with an
appropriate number of pages.

Contact the administrator.

If the message continues to be displayed
and you cannot switch the screen, press
the {Energy Saver} key. Confirm that the
display goes off, and then press the {En-
ergy Saver} key again. The display will
return to the user code entry display.
When printing under the copier or
printer function, press the {Energy Sav-
er} key only after printing has finished.

Inquire the user administrator for the cor­rect login user name and login password.

When a Message Appears

Message Cause Solution

Authentication
has failed.

The selected
file(s) contained
file(s) without
access privileg­es. Only file(s)
with access priv­ileges will be
deleted.

Orig. is being
scanned by anoth­er function.
Please wait.

Please wait.

The machine cannot per­form authentication.

You have tried to delete
files without the authori­ty to do so.

Document Server or
Scanner function is in
use.

The destination list is be­ing updated from the
network using SmartDe­viceMonitor for Admin.
Depending on the num­ber of destinations to be
updated, there may be
some delay before you
can resume operation.
Operations are not possi­ble while this message is
displayed.

Contact the administrator.

Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, contact
the person who created the file.

To cancel the job in process, press [Exit],
and then press the {Document Server} or

{Scanner} key. Next, press the
{Clear/Stop} key. When the message

The Clear / Stop key was

“

pressed. Are you sure you
want to stop scanning?

pears, press [Stop].

Wait until the message disappears. Do
not switch off the power while this mes­sage is displayed.

” ap-

2

Reference

p.9 “When You Have Problems Operating the Machine”

19

Troubleshooting When Using the Copy Function

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause Solution

2

Black or white streaks ap­pear on copies.

Black or white streaks ap­pear on copies.

The background is dirty. Image density is too

The background is dirty. Auto Image Density is

Copies are too light. Image density is too

Copies are too light. A light copy may result

The exposure glass or
platen plate is dirty.

The original is dusty. Clean the original and try copying

dark.

not selected.

light.

when you use damp or
rough grain paper.

Clean the exposure glass or platen plate.
See p.79 “Maintaining Your Machine”.

again.

Be particularly careful when using the
following types of original:

• Hand drawn or drawn on with other
forms of pencil or pen, such as a plotter.

• Film, translucent paper, or other
originals that attract static electricity.

• Very long originals.

Adjust the image density setting. See
“Adjusting Copy Image Density”,
Copy/Document Server Reference.

Select the auto density. See “Adjusting
Copy Image Density”, Copy/Document
Server Reference.

Adjust the image density settings. See
“Adjusting Copy Image Density”,
Copy/Document Server Reference.

Use the recommended paper. Also, use
paper that has been stored in the recom­mended temperature and humidity con­dition. See “Copy Paper”, About This
Machine.

20

Copies are too light. Toner cartridge is almost

empty.

Parts of images are not
printed.

Toner fusing is poor. The paper thickness is

Toner fusing is poor. The copy paper is too

The same copy area is
dirty whenever making
copies.

The same copy area is
dirty whenever making
copies.

The paper is damp. Use paper that has been stored in the

not properly set.

thick.

The exposure glass or
platen plate is dirty.

The original that has al­ready been printed is
scanned.

Add toner. See p.64 “Adding Toner”.

recommended temperature and humid­ity condition. See “Copy Paper”, About
This Machine.

Set the paper thickness again. See “Tray
Paper Settings”, General Settings Guide.

Set the paper thickness again. See “Tray
Paper Settings”, General Settings Guide.

Clean the exposure glass or platen plate.
See p.79 “Maintaining Your Machine”.

Select [Generation Copy], and then begin
copying. See “Selecting the Original
Type Setting”, Copy/Document Server
Reference.

When You Cannot Make Clear Copies

Problem Cause Solution

Image density is uneven. The original has areas of

solid color, or Posi­tive/Negative is selected
when copying multiple
sheets.

Image density is uneven. Halftone originals can

cause this problem.

Images are blurred when
using translucent paper.

Extreme wrinkling oc­curs when using translu­cent paper.

Strong wrinkles appear
when using translucent
paper.

Streaks, scratches, or
wrinkles appear in areas
of solid black.

Translucent paper is be­ing used when copying
multiple sheets.

An improper paper
thickness is selected.

The paper type has re­cently been changed
from plain paper to
translucent paper.

Copy paper has been
changed from plain to
translucent paper, or
from translucent to plain
paper.

When using Repeat Copy with originals
that have areas of solid color, set the
number of originals as follows: A0 - A2
(E - C): 1 sheet, A3 (B) or smaller: 3
sheets. For details about sizes of origi­nals, see “Measure Chart”, Copy/Docu­ment Server Reference.

Try using “Text / Photo” or “Photo”.

Select a proper paper thickness for the
copy paper. See “Tray Paper Settings”,
General Settings Guide.

Select a proper paper thickness for the
copy paper. See “Tray Paper Settings”,
General Settings Guide.

Wait about one minute.

After switching from plain to translu­cent paper, wait one minute. After
switching from translucent to plain pa­per, wait two minutes before making
copies.

2

The reverse side of an
original image is copied.

The reverse side of an
original image is copied.

Copies are blurred. Continuous copies have

A shadow appears on
copies if you use pasted
originals.

Parts of images are not
copied.

Parts of images are not
copied.

White lines appear. The exposure glass or

Image density is too
high.

Auto Image Density is
not selected.

been made on small
sized paper.

Image density is too
high.

The original is not set
correctly.

The correct paper size is
not selected.

platen plate is dirty.

Adjust the image density. See “Adjust­ing Copy Image Density”, Copy/Docu­ment Server Reference.

Select the auto density. See “Adjusting
Copy Image Density”, Copy/Document
Server Reference.

Wait about two minutes, and then try
copying again.

Adjust the image density. See “Adjust­ing Copy Image Density”, Copy/Docu­ment Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Set originals correctly. See “Placing
Originals”, Copy/Document Server
Reference.

Select the proper paper size.

Clean the exposure glass or platen plate.
See p.79 “Maintaining Your Machine”.

21

Troubleshooting When Using the Copy Function

Problem Cause Solution

2

White lines appear. When D is blinking, ton-

er is beginning to run
out.

Copies are blank. The original is not set

correctly.

A moiré pattern is pro­duced on copies.

Wrinkles appear on the
copy.

Your original has a dot
pattern image or many
lines.

The paper is damp. • Replace the paper with new paper.

Add toner. See p.64 “Adding Toner”.

When using the exposure glass, face the
originals down. See “Placing Originals”,
Copy/Document Server Reference.

Place the original on the exposure glass
at a slight angle.

• To prevent paper absorbing mois­ture, turn on the anti-humidity heat­er switch. See “Guide to
Components”, About This Machine.

22