Apple B2867757 User Manual

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Operating Instructions

Troubleshooting

When the Machine Does Not Operate As Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper and Toner

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 15A or more

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.78 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

❒ Media differ according to manual.

❒ The printed and electronic versions of a manual have the same contents.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

❒ Depending on which country you are in, there may also be html manuals. To

view these manuals, a Web browser must be installed.

❒ For details about the functions of RW-3600, refer to the manuals for this option.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy/Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided.

❖ Other manuals

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ For “UNIX Supplement”, please visit our Web site or consult an authorized

dealer.

❒ “PostScript3 Supplement” and “UNIX Supplement” include descriptions of

functions and settings that might not be available on this machine.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols .....................................................................................................................1

Names of Major Options ............................................................................................2

1. When the Machine Does Not Operate As Wanted

Indicators................................................................................................................3

Panel Tone..............................................................................................................4

Checking Machine Status and Settings...............................................................5

When an Indicator to the Right of a Function Key Is Lit ....................................8

When You Have Problems Operating the Machine.............................................9

When a Job Is Not Performed.............................................................................14

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................17

When You Cannot Make Clear Copies ............................................................... 20

When You Cannot Make Copies As Wanted ..................................................... 23

When Memory Is Full ...............................................................................................26

3. Troubleshooting When Using the Printer Function

When a Message Appears During Installation of the Printer Driver ...............27

Windows 95/98/Me, Windows 2000, or Windows NT 4.0 ........................................27

Windows XP Professional, Windows Server 2003................................................... 28

Windows XP Home Edition ......................................................................................28

If USB Connection Fails ......................................................................................29

When a Message Appears...................................................................................30

Status Messages......................................................................................................30

Alert Messages ........................................................................................................31

Checking the Error Log ............................................................................................33

When You Cannot Print.......................................................................................34

Other Printing Problems ..................................................................................... 37

4. Troubleshooting When Using the Scanner Function

When Scanning Is Not Done As Expected ........................................................ 43

When You Cannot Send Scanned Files.............................................................44

When Stored Files Cannot Be Accessed .................................................................44

When You Cannot Browse the Network to Send a Scan File ..................................44

When the TWAIN Driver Cannot Be Started ............................................................44

When Stored Files Cannot Be Edited ......................................................................45

When the Network Delivery Function Cannot Be Used ...........................................45

Operations Are Not Possible When Messages Appear ...........................................45

When a Message Appears...................................................................................46

When a Message Appears on the Control Panel .....................................................46

When a Message Appears on the Client Computer.................................................53

iii

5. Adding Paper and Toner

Loading Paper ......................................................................................................57

Loading the Paper Roll.............................................................................................59

Loading Cut Paper ...................................................................................................60

Changing the Paper Size.....................................................................................61

Changing the Paper Size in the Paper Roll Tray ..................................................... 61

Changing the Paper Size in the Cut Paper Tray ......................................................63

Adding Toner........................................................................................................64

Inserting Toner .........................................................................................................65

Sending Scanned Documents When Toner Has Run Out ....................................... 66

Used Toner ..............................................................................................................66

6. Clearing Misfeeds

Removing Jammed Paper ...................................................................................67

Locating Jammed Paper ..........................................................................................68

Removing Jammed Paper........................................................................................69

7. Remarks

Where to Put Your Machine ................................................................................75

Machine Environment .............................................................................................. 75

Power Connection....................................................................................................78

Maintaining Your Machine .................................................................................. 79

Cleaning Inside the Original Cover ..........................................................................79

Cleaning the Main Unit.............................................................................................81

INDEX......................................................................................................... 82

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{ }

Indicates the names of keys on the machine's control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Roll Feeder Type 240A → Paper roll tray 1

• Roll Feeder Type 240B → Paper roll tray 2

• Paper Cassette Type 240 → Cut paper tray

• Folder FD6500A → Folding finisher

1. When the Machine Does Not Operate As Wanted

This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the Indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures.

x: Misfeed indicator Appears when a misfeed occurs.

See p.67 “Removing Jammed Paper”.

r: Add Paper indicator Appears when paper-out condition occurs.

See p.57 “Loading Paper”.

D: Add Toner indicator Appears when toner runs out.

See p.64 “Adding Toner”.

E: Waste Toner Full indicator Appears when the waste toner bottle is full.

Contact your sales or service representative.

L: Service Call indicator Appears when the machine is malfunctioning or requires

maintenance.

M: Open Cover indicator Appears when the front cover, etc., is open.

When the Machine Does Not Operate As Wanted

Panel Tone

The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions.

Beep pattern Meaning Cause

Two long beeps. Machine has warmed up. After cooling or being switched on, the

machine has fully warmed up and is ready for use.

Single short beep. Panel/screen input

accepted.

Short, then long beep. Panel/screen input

rejected.

Single long beep. Job completed

successfully.

Five long beeps. Soft alert. The initial screen returns when the ma-

Five long beeps repeated four times.

Five short beeps repeated five time.

Soft alert. Paper is empty.

Strong alert. The machine requires user attention be-

A control panel or screen key was pressed.

An invalid key was pressed on the control panel or screen, or the entered password was incorrect.

A Copier/Document Server Features job has finished.

chine goes into energy-saving mode and when simplified display is cancelled.

cause paper has jammed, the toner needs replenishing, or other problems have occurred.

Note

❒ Users cannot mute the machine's beep alerts. When the machine beeps to alert

users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

❒ For details about enabling or disabling beep alerts, see “System Settings”,

General Settings Guide.

Reference

“System Settings”, General Settings Guide

Checking Machine Status and Settings

You can check the machine's system status.

❖ Maintenance Info

You can check the following items under [Maintenance Info]:

• [Remaining Toner]

Displays the amount of remaining toner.

• [Paper Tray]

Displays the paper type and size loaded in the paper tray.

• [Original Misfeed]

Displays state of and solutions for original misfeeds.

• [Paper Misfeed]

Displays state of and solutions for paper jams.

• [Cover Open]

Indicates whether front cover, duplex unit, etc., is open.

❖ Data Storage

You can check the following items under [Data Storage]:

• [HDD Remaining Memory]

Displays the amount of available hard disk drive memory.

• [HDD File(s)]

Displays the total number of jobs stored in the hard disk drive.

• [Print Job(s)]

Displays the number of jobs for Hold print/Stored print/Locked print/Sample print.

• [Memory Erase Status]

Displays the state of the memory data.

❖ Machine Address Info

You can check the following items under [Machine Address Info]:

• [Machine IPv4 Address]

Displays the machine's IPv4 address.

• [Machine IPv6 Address]

Displays the machine's IPv6 address.

When the Machine Does Not Operate As Wanted

❖ Inquiry

You can check the following items under [Inquiry]:

• [Machine Repairs]

Displays the machine number and contact number that are required for service.

• [Sales Representative]

Displays the sales representative's telephone number.

• [Supply Order]

Displays the contact number for placing supply orders.

• [Supply Details]

Displays the name of toner used on the machine.

A On the control panel, press [System Status].

B Press each tab and check the contents.

C After checking the information, press [Exit]. The previous screen returns.

Checking Machine Status and Settings

Note

❒ [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these

errors occur.

❒ For details about how to locate and remove misfeeds, see “Locating Jammed

Paper” or “Removing Jammed Paper”.

Reference

p.68 “Locating Jammed Paper”

p.67 “Removing Jammed Paper”

When the Machine Does Not Operate As Wanted

When an Indicator to the Right of a Function Key Is Lit

When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel.

ATK021S

If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Following explain the main reasons the function key is lit.

Problem Cause Solution

Documents and reports do not print out.

There is no copy paper left.

Add more paper. See p.57 “Loading Paper”.

An error has occurred. The function whose indi-

cator is lit is defective.

The machine is unable to connect to the network.

A network error has occurred.

Record the code number shown in the display and contact your service representative. See “When a Message Appears” of each chapter.

You can use other functions normally.

• Check the displayed message and take an appropriate action. See “When a Message Appears” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit, even if you take the measures above, contact your service representative.

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Important

❒ Check the contact address and Serial No. of Machine shown in the Service

Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative.

Problem Cause Solution

Nothing happens when the operation switch is turned on.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

The main power switch is turned off.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

Turn on the main power switch.

Wait a little longer.

The main power indicator continues blinking and does not turn off when pressed.

The display is off. The machine is in Energy

The display is off. The operation switch is

The display is off.

“Please wait.” appears.

This occurs in the following cases:

• The machine is communicating with external equipment.

• The hard disk is active.

Saver mode.

turned off.

The screen contrast knob is turned to the dark position.

This message appears when you turn on the operation switch.

Check if the machine is communicating with a computer.

Press the {Energy Saver} key to cancel Energy Saver mode.

Turn on the operation switch.

Set the screen contrast knob to the light position to see the display panel properly. See “Control Panel”, About This Machine.

Wait for the machine to get ready.

When the Machine Does Not Operate As Wanted

Problem Cause Solution

“Please wait.” appears.

Memory is full.

“

Do you want to store scanned file?

“

” appears.

You do not have the privileges to use this function.

displayed even though you have entered a valid user code.

“

” continues to be

You do not have the privileges to use this function.

displayed even though you have entered a valid user code.

” continues to be

This message appears when you change the toner cartridge.

The scanned originals exceed the number of sheets/pages that can be stored in the hard disk.

This user code is not allowed to use the function selected.

Wait for the machine to get ready.

• Press [Store File] to store pages that

have been scanned. Delete unnecessary files with [Delete File].

• Press [No] if you are not storing pag-

es that have been scanned. Delete unnecessary files with [Delete File].

Contact the administrator.

Press the {Energy Saver} key. Confirm that the display goes off, and then press

{

Energy Saver} key again. The display

the will return to the user code entry display. When printing under the copier or

{

printer function, press the key only after printing has finished.

Energy Saver}

“Authentication

has failed.

pears.

“Authentication

has failed.

pears.

The selected

“

” ap-

file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

An error message remains, even if misfed paper is removed.

The user code entry screen is displayed.

The Authentication screen appears.

” appears.

The entered login user name or login password is not correct.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

Paper is still jammed in the tray.

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

Clear misfed paper. see p.67 “Removing Jammed Paper”.

Enter the user code (up to eight digits), and then press [OK].

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

When You Have Problems Operating the Machine

Problem Cause Solution

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

An error C message remains, even if misfed paper is removed.

You may have loaded the paper incorrectly.

The cut paper tray's side fences, back fence, or side-end fences, might not be set properly.

Paper is wrinkled or folded.

Jammed or torn paper is inside the machine.

You may have loaded paper of a size different from the paper size settings.

You did not open and close the upper section of the fusing unit.

Load paper correctly. Load paper into the cut paper tray print side down, and into the bypass tray print side up. See p.57 “Loading Paper”.

• Remove the paper. See p.67 “Removing Jammed Paper”.

• Check the side fences, back fence, and side-end fences are set properly. See p.61 “Changing the Paper Size”.

Cut folded or wrinkled areas off the paper roll.

Remove cut paper that is folded or wrinkled.

Remove the paper, as necessary. See p.67 “Removing Jammed Paper”.

• Remove the paper. See p.67 “Removing Jammed Paper”.

• Use Tray Paper Size Settings to set the paper size. See “Tray Paper Settings”, General Settings Guide and “Copy Paper”, About This Machine.

When a misfeed C message appears, it remains until you open and close the upper section of the fusing unit. Open the fusing unit cover in the back, and then the upper section of the fusing unit to check if any paper remains inside. See p.67 “Removing Jammed Paper”.

Originals jam frequently. Originals are curled. Smooth out any curls and try again.

When the Machine Does Not Operate As Wanted

❖ Document Server

Problem Cause Solution

“

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

“

Original is be-

” appears.

ing scanned by another function. Please wait.

pears.

Cannot display

“

” ap-

preview of this page.

you can not check the thumbnail image.

” appears, and

The number of scanned pages exceeds the capacity per file of the Document Server.

Copier or Scanner function is in use.

The image data may have been corrupted.

• To store scanned pages as a file, press

[

Store File]. Scanned data is stored as

a file in the Document Server.

• If you do not want to store scanned

pages, press [No]. Scanned data is deleted.

• You can store up to 1000 A4 size pages per document.

To cancel a job in progress, first press

[Exit], and then press the {Copy} key or {Scanner} key. Next, press the {Clear/Stop} key. When the message

“

The Stop key has been pressed. Are you sure you want to stop copying?

The Clear / Stop key was

“

” or

pressed. Are you sure you want to stop scanning?

pears, press [Stop].

Pressing [Exit] displays the preview screen without a thumbnail.

” ap-

You forgot your password.

You cannot find out what is stored in a file.

You cannot access a protected file without entering the password.

You may not be able to ascertain the contents of a file simply from the file name.

Contact the administrator.

To delete the files stored in the document server, select [Delete All Files in Doc- ument Server]. As this will permanently delete every single file, make sure the document server does not contain any files you want to keep. See “Administrator Tools”, General Settings Guide.

You can switch the Select File screen between [List] and [Thumbnails] display to check the contents of the file. In list display, the file name, date of storage, and user name are shown. In thumbnail display, an image of the stored file appears. You can enlarge the image by pressing [Preview]. Use the Select File screen to check information other than the file name. See “Checking the Details of a Stored Document”, Copy/Document Server Reference.

When You Have Problems Operating the Machine

Problem Cause Solution

Memory frequently becomes full.

You want to check print quality before making a large print run.

The document server memory is full.

You can print a single copy without specifying the setting again.

Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following.

• Switch to the scanner screen, and

then delete unnecessary files stored under the scanner function.

• Switch to the printer screen, and

then delete unnecessary files stored under Sample Print, Locked Print, Hold Print, or Stored Print.

Check print quality by printing out only the first set using the {Sample Copy} key.

Note

❒ Loading curled paper in the cut paper tray can result in misfeeds and soiled

paper edges. To load curled paper in the cut paper tray, first flatten it by hand, and be sure to load it print side down. Also, to prevent paper from curling, lay paper on a flat surface, and do not lean it against the wall.

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine

When the Machine Does Not Operate As Wanted

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

❖ Function Compatibility

The chart shows Function Compatibility when print priority is set to “Interleave”. See “General Features”, General Settings Guide.

: Simultaneous operations are possible.

: Operation is enabled when the relevant function key is pressed and re-

mote switching (of the scanner/external extension) is done.

: Operation is enabled when the {Interrupt} key is pressed to interrupt the

preceding operation.

→ : Operation is performed automatically once the preceding operation ends. × : The operation must be started once the preceding operation ends. (Simul-

taneous operations are not possible.)

Mode after you select

Mode before you select

Copy Operations for

Copying Copying

Copy

Operations for Copying

Copying

××

→

Interrupt Copying

Operations for Copying

Copying

Printer

Data Reception

Printing

Scanner

Operations for Scanning

Scanning

TWAIN

Scanning

Document Server

Operations for Document Server

DeskTopBinder

Web Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing

Mode after you select

When a Job Is Not Performed

Copy

Interrupt Copying

Printer

Scanner

TWAIN

Document Server

DeskTopBinder

Web Document Server

Mode before you select

Operations for Copying

Interrupt

Copying

Printer Data Reception

Scanner Operations for scanning

TWAIN Scanning

Document Server

DeskTop

Binder

Web

Document

Simultaneous operations are only possible after the preceding job documents are all scanned and [New Job] appears.

You can scan a document after the preceding job documents are all scanned.

Simultaneous operation become possible after you press [New Job].

Copying

Printing

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

Printing from Document Server

Printing

Server

Operations for Copying

Copying

Operations for Copying

Copying

Data Reception

Printing

Operations for Scanning

Scanning

Operations for Document Server

Scanning a Document to Store in Document Server

×× ×××

×× → ×××→→

→→

→

××

×××

×××× ЧЧЧЧЧ

×××

××××

*3 *3 *3

Printing from Document Server

Printing

When the Machine Does Not Operate As Wanted

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

Reference

“General Features”, General Settings Guide.

2. Troubleshooting When Using the Copy Function

This chapter explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ Check the contact address and Serial No. of Machine shown in the Service

Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative.

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Please wait.

Cannot detect original size.

Memory is full.

The main power has just been turned on, paper type (plain paper/ translucent paper/ film) was changed, or the machine is otherwise getting ready.

The machine cannot detect the size of the original.

The machine's memory is full due to scanning originals or performing a function. The number of originals that can be stored in memory depends on the size of originals and function settings.

Wait for the machine to fully warm-up.

When “

be started. mode and Place original.

displayed alternately, you can make the settings for your copies and scan your originals. After the originals have been scanned, the machine will automatically start copying after it has warmed-up. See “Auto Start”, Copy/Document Server Reference.

Manually select a paper tray without using [Auto Paper Select], and specify a reproduction ratio without using [Auto Reduce / Enlarge].

• When Sort is selected, press [Exit] to

• When the Job Preset function is se-

Scanning originals can

” and “Select copy

” are

copy scanned originals, and then copy remaining originals.

lected, check the number of preset jobs, and then try scanning the originals again.

Check paper size.

An improper paper size is set.

Check the settings for Reduce/ Enlarge, etc., and then try again.

Troubleshooting When Using the Copy Function

Message Cause Solution

Rotate Sort is not available with this paper size. Select another paper size or cancel Rotate Sort mode.

Maximum number of sets is nn.

(A figure is placed at n.)

The rotate sort function does not support the size of the scanned original.

The number of copies exceeds the maximum copy quantity.

You cannot use rotate sort with A0 (E), B4 JIS, A4 (A), and custom size paper. See “Sort”, Copy/Document Server Reference.

Set paper of the following dimensions:

❖ Metric version

•420 × 297 mm (A3)

•594 × 420 mm (A2)

•841 × 594 mm (A1)

•515 × 364 mm (B3 JIS)

•728 × 515 mm (B2 JIS)

❖ Inch version (Engineering)

•11" × 17" (B)

•17" × 22" (C)

•22" × 34" (D)

❖ Inch version (Architecture)

•12" × 18" (B)

•18" × 24" (C)

•24" × 35" (D)

You can change the maximum copy quantity. See “General Features”, General Settings Guide.

File being stored exceeded max. number of pages per file. Copying will be stopped.

You do not have the privileges to use this function.

Authentication has failed.

The scanned originals have too many pages to store as one document.

This user code is not allowed to use the function selected.

The entered login user name or login password is not correct.

Press [Exit], and then store again with an appropriate number of pages.

Contact the administrator.

If the message continues to be displayed and you cannot switch the screen, press the {Energy Saver} key. Confirm that the display goes off, and then press the {En- ergy Saver} key again. The display will return to the user code entry display. When printing under the copier or printer function, press the {Energy Sav- er} key only after printing has finished.

Inquire the user administrator for the correct login user name and login password.

When a Message Appears

Message Cause Solution

Authentication has failed.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Orig. is being scanned by another function. Please wait.

Please wait.

The machine cannot perform authentication.

You have tried to delete files without the authority to do so.

Document Server or Scanner function is in use.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Contact the administrator.

Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.

To cancel the job in process, press [Exit], and then press the {Document Server} or

{Scanner} key. Next, press the {Clear/Stop} key. When the message

The Clear / Stop key was

“

pressed. Are you sure you want to stop scanning?

pears, press [Stop].

Wait until the message disappears. Do not switch off the power while this message is displayed.

” ap-

Reference

p.9 “When You Have Problems Operating the Machine”

Troubleshooting When Using the Copy Function

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Black or white streaks appear on copies.

The background is dirty. Image density is too

The background is dirty. Auto Image Density is

Copies are too light. Image density is too

Copies are too light. A light copy may result

The exposure glass or platen plate is dirty.

The original is dusty. Clean the original and try copying

dark.

not selected.

light.

when you use damp or rough grain paper.

Clean the exposure glass or platen plate. See p.79 “Maintaining Your Machine”.

again.

Be particularly careful when using the following types of original:

• Hand drawn or drawn on with other forms of pencil or pen, such as a plotter.

• Film, translucent paper, or other originals that attract static electricity.

• Very long originals.

Adjust the image density setting. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Select the auto density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Adjust the image density settings. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Use the recommended paper. Also, use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Copies are too light. Toner cartridge is almost

empty.

Parts of images are not printed.

Toner fusing is poor. The paper thickness is

Toner fusing is poor. The copy paper is too

The same copy area is dirty whenever making copies.

The paper is damp. Use paper that has been stored in the

not properly set.

thick.

The exposure glass or platen plate is dirty.

The original that has already been printed is scanned.

Add toner. See p.64 “Adding Toner”.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Set the paper thickness again. See “Tray Paper Settings”, General Settings Guide.

Clean the exposure glass or platen plate. See p.79 “Maintaining Your Machine”.

Select [Generation Copy], and then begin copying. See “Selecting the Original Type Setting”, Copy/Document Server Reference.

When You Cannot Make Clear Copies

Problem Cause Solution

Image density is uneven. The original has areas of

solid color, or Positive/Negative is selected when copying multiple sheets.

Image density is uneven. Halftone originals can

cause this problem.

Images are blurred when using translucent paper.

Extreme wrinkling occurs when using translucent paper.

Strong wrinkles appear when using translucent paper.

Streaks, scratches, or wrinkles appear in areas of solid black.

Translucent paper is being used when copying multiple sheets.

An improper paper thickness is selected.

The paper type has recently been changed from plain paper to translucent paper.

Copy paper has been changed from plain to translucent paper, or from translucent to plain paper.

When using Repeat Copy with originals that have areas of solid color, set the number of originals as follows: A0 - A2 (E - C): 1 sheet, A3 (B) or smaller: 3 sheets. For details about sizes of originals, see “Measure Chart”, Copy/Document Server Reference.

Try using “Text / Photo” or “Photo”.

Select a proper paper thickness for the copy paper. See “Tray Paper Settings”, General Settings Guide.

Wait about one minute.

After switching from plain to translucent paper, wait one minute. After switching from translucent to plain paper, wait two minutes before making copies.

The reverse side of an original image is copied.

Copies are blurred. Continuous copies have

A shadow appears on copies if you use pasted originals.

Parts of images are not copied.

White lines appear. The exposure glass or

Image density is too high.

Auto Image Density is not selected.

been made on small sized paper.

Image density is too high.

The original is not set correctly.

The correct paper size is not selected.

platen plate is dirty.

Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Select the auto density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Wait about two minutes, and then try copying again.

Adjust the image density. See “Adjusting Copy Image Density”, Copy/Document Server Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Set originals correctly. See “Placing Originals”, Copy/Document Server Reference.

Select the proper paper size.

Clean the exposure glass or platen plate. See p.79 “Maintaining Your Machine”.

Troubleshooting When Using the Copy Function

Problem Cause Solution

White lines appear. When D is blinking, ton-

er is beginning to run out.

Copies are blank. The original is not set

correctly.

A moiré pattern is produced on copies.

Wrinkles appear on the copy.

Your original has a dot pattern image or many lines.

The paper is damp. • Replace the paper with new paper.

Add toner. See p.64 “Adding Toner”.

When using the exposure glass, face the originals down. See “Placing Originals”, Copy/Document Server Reference.

Place the original on the exposure glass at a slight angle.

• To prevent paper absorbing moisture, turn on the anti-humidity heater switch. See “Guide to Components”, About This Machine.

When You Cannot Make Copies As Wanted

This section explains likely causes of and possible solutions for unclear copies.

❖ Basic

Problem Cause Solution

Misfeeds occur frequently.

The number of sheets loaded in the cut paper tray exceeds the capacity of the machine.

The cut paper tray's side fences are set too tightly.

The paper is damp. Use paper that has been stored in the

The paper is too thick or too thin.

The paper is folded or creased.

Jammed or torn paper is inside the machine.

The paper is curled. Smooth out the curl and try again.

Printed paper is being used.

Load paper only as high as the upper limit markings on the side fences of the cut paper tray. See p.57 “Loading Paper”.

Push the cut paper tray's side fences slightly apart, and then reset the tray.

recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Use recommended paper. See “Copy Paper”, About This Machine.

Cut folded or wrinkled areas off the paper roll.

Remove cut paper that is folded or wrinkled.

Remove the paper properly. See p.67 “Removing Jammed Paper”.

Use recommended paper. Do not use paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Copies are slanted. The original was not set

Original and copy size does not match.

The paper is damp. Replace the paper with new paper. Cut

The paper is damp. Turn on the anti-humidity heater

The paper is too thin. Use recommended paper. See “Copy

straightly.

Dampness can cause paper to stretch.

the paper to 1000 mm (40") just before copying.

switch. See “Anti-humidity Heater Switch”, About This Machine.

Paper”, About This Machine.

Set the original so that it is squarely aligned with the original guides.

Adjust the Fine Magnification setting for Additional Copy. See “Fine Magnification”, Copy/Document Server Reference.

Troubleshooting When Using the Copy Function

Problem Cause Solution

Cannot scan originals on mixed A series and JIS B series paper continuously.

You cannot combine several functions.

Images are skewed. The side fences in the cut

Images are skewed. The paper is feeding in at

The machine does not start copying even though you have inserted paper into the bypass tray.

Copies shift sideways. The paper roll is not set

Copies shift sideways. The original does not

Originals on different series of paper cannot be scanned continuously at the same time.

Selected functions cannot be used together.

paper tray is not locked.

a slant.

Originals are not scanned.

correctly.

match the size in the original table setting.

Scan the originals on each series separately.

Check the combination of functions and make the settings again. See “Function Compatibility”, Copy/Document Server Reference.

Make sure the side fences are locked. See p.61 “Changing the Paper Size”.

Load the paper correctly. See p.57 “Loading Paper”.

After scanning the originals, load paper in the bypass tray.

Set the paper roll correctly, making sure it is straight and not loose. See p.57 “Loading Paper”.

Adjust the original guides to the specified size, and then insert the original along the guides. See “Placing Originals”, Copy/Document Server Reference.

Copies shift sideways. The paper is not set cor-

rectly in the bypass tray.

Copies shift in the direction of the original feed (or opposite) direction.

Copies are shorter than the selected size, or cut off before the end.

Print Position Adjustment or Margin Adjustment mode is selected.

❖ Edit

Problem Cause Solution

In Double Copies mode, parts of the original image are not copied.

In Erase Border, Erase Inside, or Erase Outside mode, parts of the original image are not copied.

Combination of original and copy paper is not correct.

You set a wide erased margin.

Make sure the paper size matches the bypass tray's paper guides. See “Copying from the Bypass Tray”, Copy/Document Server Reference.

Cancel Print Position Adjustment or Margin Adjustment mode. See “Margin Adjustment” and “Adjust Print Position”, Copy/Document Server Reference.

Specify the paper size again. For example, select A3L for A4K originals. See “Double Copies”, Copy/Document Server Reference.

Make the margin width narrower. You can adjust it between 2 - 99 mm (0.1" -

3.9"). See “Edit”, General Settings

Guide.

When You Cannot Make Copies As Wanted

Problem Cause Solution

In Erase Border, Erase Inside, or Erase Outside mode, parts of the original image are not copied.

Parts of the image are not copied.

In Image Repeat mode, the original image is not copied repeatedly.

❖ Combine

Problem Cause Solution

When using Combine, parts of the image are not copied.

Originals are not scanned correctly.

Print Position Adjustment or Margin Adjustment mode is selected.

You placed a custom size original.

You selected copy paper the same size as the originals, or you did not select the proper reproduction ratio.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

Place the originals correctly.

Cancel Print Position Adjustment or Margin Adjustment mode. See “Margin Adjustment” and “Adjust Print Position”, Copy/Document Server Reference.

Enter the size of the original, or set the scanning area wider. See “Placing Custom Size Originals” and “Wide Scan”, Copy/Document Server Reference.

Select copy paper larger than the originals or select the proper reproduction ratio.

When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your originals and the copy paper. Select the correct reproduction ratio before using Combine mode.

Copies are not in correct order.

You placed the originals in the incorrect order.

❖ Folding finisher

Problem Cause Solution

The folding finisher is not recognized (is offline).

Please wait.” ap-

“ pears on the display panel and printing cannot be done.

Cannot specify folding. Translucent paper or

The folding finisher is turned off, or the folding finisher and the machine were not turned on in the correct order.

The folding finisher is offline.

film has been selected.

Start with the first page to be copied.

If the folding finishers is offline, turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine.

Then check the folding finisher is online.

Turn off the main power switches of both the machine and folding finisher, and then turn them back on again in the following order: folding finisher, and then the machine.

Then check the folding finisher is online.

Translucent paper and film are not available for folding. They are delivered to the upper output stacker, but not folded. Select another paper type, and then specify folding.

Troubleshooting When Using the Copy Function

When Memory Is Full

This section explains likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full.

nn originals have been scanned.

Press [Print] to copy scanned originals. Do not remove remaining originals.

“n” in the message represents a changeable number.

Press [Continue] to scan and copy remaining originals.

The scanned originals exceeds the number of pages that can be stored in memory.

The machine checked if the remaining originals should be copied, after the scanned originals was printed.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Stop] to cancel the scanning data and not copy.

To continue copying, remove all copies, and then press [Continue]. To stop copying, press [Stop].

3. Troubleshooting When

Using the Printer Function

This chapter explains likely causes of and possible solutions for printer function problems.

When a Message Appears During Installation of the Printer Driver

This section explains what to do if a message appears when installing the printer driver.

Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Message number 58 appears if there is a newer version of the printer driver already installed.

Windows 95/98/Me, Windows 2000, or Windows NT 4.0

This section explains the procedure under Windows 95/98/Me, Windows 2000, or Windows NT 4.0.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the [Add Printer] icon. C Follow the instructions in [Add Printer Wizard].

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either \DRIVERS\RPCS\WIN9X_ME, or \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

D Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

Troubleshooting When Using the Printer Function

Windows XP Professional, Windows Server 2003

This section explains the procedure under Windows XP Professional or Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in [Add Printer Wizard].

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

D Specify a port.

See the explanation for the port you are using for the setting procedure.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

Windows XP Home Edition

This section explains the procedure under Windows XP Home Edition.

A On the [Start] menu, click [Control Panel]. B Click [Printer and Other Hardware]. C Click [Printers and Faxes]. D Click [Add a Printer]. E Follow the instructions in [Add Printer Wizard].

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP.

If the installer starts, click [Cancel] to quit.

F Specify a port.

For the setting procedure, see a description for the port you are using.

Note

❒ Available ports vary according to your Windows operating system or the

type of interface. For details, see “Preparing the Machine”, Printer Reference.

Reference

“Preparing the Machine”, Printer Reference

If USB Connection Fails

This section explains how to troubleshoot a problem related to USB connection.

Problem Cause Solution

The machine is not automatically recognized.

Windows has already configured the USB settings.

Windows Me and the machine cannot be connected.

The USB cable is not connected properly.

Check whether the computer has identified the machine as an unsupported device.

You need to download USB Printing Support for Windows Me.

Disconnect the USB cable, and then turn the machine off and then back on again. After confirming the machine is on, connect the USB cable again.

Open Windows' Device Manager, and then, under [Universal Serial Bus control- lers], remove any conflicting devices. Conflicting devices have a [!] or [?] icon by them. Take care not to accidentally remove required devices. For details, see Windows Help.

When using Windows 2000 / XP or Windows Server 2003, an erroneous device is displayed under [USB Controller] in the [Device Manager] dialog box.

Download USB Printing Support from the supplier's website.

Search the model name you use on the supplier's website, and download USB Printing Support.

Troubleshooting When Using the Printer Function

When a Message Appears

This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message.

Note

❒ Before turning the main power off, see “Turning On the Power”, About This

Machine.

Reference

“Turning On the Power”, About This Machine

Status Messages

This section describes the machine status messages.

Message Status

Ready

Waiting...

Offline

Please wait.

Job Suspended...

Hex Dump Mode

Resetting job...

Setting change...

This is the default ready message. The machine is ready for use. No action is required.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing [Online].

This message might appear for a second or two while the machine is preparing, performing initial adjustments, or adding toner. Wait a while.

All jobs in the machine are suspended. Wait a while.

In the Hex Dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine is setting changing. You cannot use the control panel while this message is displayed. Wait a while.

Alert Messages

This section describes the machine Alert messages.

Message Cause Solution

When a Message Appears

Cannot connect with the wireless card. Turn the main power switch off, then check the card.

Problems with the wireless card.

Problems with the wireless board.

Problem with Hard Disk.

IEEE 802.11b interface unit was not inserted when the machine was turned on.

IEEE 802.11b interface unit was pulled out after the machine turned on.

A wireless card that the machine cannot use has been installed.

Access to the wireless board in which the IEEE

802.11b interface unit is inserted is possible, but an error was detected.

An error has occurred in the hard disk drive.

Turn off the machine and check the interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

The entered password is incorrect.

Error has occurred.

USB has a problem.

Hardware Problem: Ethernet

Printing privileges have not been set for this document.

The password of the encrypted PDF file has been entered incorrectly.

A syntax error, etc., has occurred.

An error has occurred in the USB interface.

An error has occurred in the Ethernet board.

You tried to print a printprotected document.

Enter the correct password.

Check the PDF file is not corrupted.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

You cannot print this document.

Troubleshooting When Using the Printer Function

Message Cause Solution

You do not have the privileges to use this function.

Authentication has failed.

Parallel I/F board has a problem.

Printer font error.

File system is full.

Memory Overflow

Use of this function is restricted.

• The login user name or password entered is incorrect.

• The machine currently cannot perform authentication.

An error has occurred in the parallel interface board.

An error has occurred in the font settings.

There is not enough free space on the file system for printing PDF files.

Maximum capacity of PostScript 3 list display has been exceeded.

Contact the administrator.

• Check your login user name and password.

• Contact the administrator.

Turn off the main power switch, and back on again. If the message appears again, contact your service representative.

Contact your service representative.

Delete unnecessary files from the hard disk.

Alternatively, reduce the number of files sent to the machine.

Reduce the value of [Resolution] in the printer driver. Alternatively, select

[Frame Priority] from [Memory Usage] in [System]. See “Printer Features”, General

Settings Guide.

If this message continues to appear after taking these steps, decrease the number of files sent to the machine.

When a Message Appears

Checking the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel.

A Press the {Printer} key to display the printer screen.

ATK022S

B Press [Error Log].

An error log list appears.

Note

❒ The most recent 30 errors are stored in the error log. If a new error is added

when there are 30 errors already stored, the oldest error is deleted. However, if the oldest error is a Sample Print, Locked Print, Hold Print, or Stored Print error, it is not deleted. The error is stored separately until the number of errors reaches 30.

❒ You cannot view [Error Log] on the simplified display.

❒ If the main power switch is turned off, the log is deleted.

Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start when printing from a computer.

Problem Cause Solution

Printing does not start. The power is off. Check the cable is securely plugged into

the power outlet and the machine. Turn on the main power switch.

Printing does not start. The machine is set to

“Offline”.

Printing does not start. The cause is displayed

on the display of the control panel.

Printing does not start. The interface cable is not

connected correctly.

Printing does not start. The correct interface ca-

ble is not being used.

Printing does not start. The interface cable was

connected after the machine was switched on.

Printing does not start. If the machine is operat-

ing in an extended wireless LAN, failure to print might result from a weak wireless signal.

Press [Online].

Check the error message or warning status on the display panel and take the required action. See p.30 “When a Message Appears”.

Connect the interface cable securely. See “Connecting to the Interfaces”, General Settings Guide.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Settings Guide.

Connect the interface cable before turning on the machine.

To check signal status, press the {User

Tools / Counter} key, and then press [Sys- tem Settings] on the display panel. On the [Interface Settings] tab, select [IEEE

802.11b], and then press [Wireless LAN Sig-

nal]. If signal quality is poor, move the

machine to a location where radio waves can pass or remove objects that might cause interference.

(You can check signal status only when using wireless LAN in the infrastructure mode.)

Printing does not start. If the machine is operat-

ing in an extended wireless LAN, SSID settings are incorrect.

Check using the machine's display panel that the SSID is correctly set. See “Network Settings”, General Settings Guide.

When You Cannot Print

Problem Cause Solution

Printing does not start. If the machine is operat-

ing in an extended wireless LAN, the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The extended wireless

LAN has not started.

Printing does not start. The login user name,

Printing does not start.

Data-in lamp does not blink or light up.

Advanced encryption has been set using the Extended Security function.

If the data-in lamp is unlit or not flashing even after performing [Print], the machine has not received the data.

Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the login user name, login password, or driver encryption key.

Check the settings of the Extended Security function with the administrator.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. See “When the machine is connected to the computer using the interface cable”.

• When it is networked with a computer, contact the administrator.

The status indicator of the printer is lit.

“

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

[List / Test Print] is disabled.

Printing does not start when using the extended wireless LAN in Ad-hoc mode.

” appears.

The cause is displayed on the display of the control panel.

The destination list is being updated from the network using SmartDeviceMonitor for Admin.

A mechanical error might have occurred.

The correct Communication mode is not set.

Check the error message on the display panel and take required action. See p.30 “When a Message Appears”.

Wait until the message disappears. Do not switch off the main power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Contact your service representative. See “List / Test Print”, General Settings Guide.

Turn the main power off and back on. See “Turning On the Power”, About This Machine.

Or, change the settings for [System Set- tings], [Interface Settings], and [Network]. See “Network Settings”, General Settings Guide.

If the printing does not start, consult your service representative.

Troubleshooting When Using the Printer Function

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000 or Windows NT 4.0

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Professional or Windows Server 2003

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

For Windows XP Home Edition

A Click the [Start] button, and then click [Control Panel].

B Click [Printers and Other Hardware].

C Click [Printers and Faxes].

D Click the icon of the machine. On the [File] menu, click [Properties].

E Click the [Ports] tab.

F In the [Print to the following port(s)] list, confirm the correct port is selected.

When Scanning Is Not Done As Expected

This section explains causes and remedies when scan results are not as expected.

Problem Cause Solution

The scanned image is dirty.

The image is distorted or out of position.

The orientation of the scanned image is not correct.

No image results from scanning.

The scanned image contains white spaces.

The exposure glass or platen plate is dirty.

The original has not been loaded square.

The original was placed in the wrong top/bottom or left/right orientation.

The original was placed with the front and back reversed.

• If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

• If the File Format Converter (optional ) is installed, the margins may become wider.

Clean the exposure glass or platen plate. See p.79 “Maintaining Your Machine”.

Insert the original along the original guides, so it is straight. See “Setting Original Orientation”, Scanner Reference.

Place the original in the correct orientation. See “Setting Original Orientation”, Scanner Reference.

When the original is placed directly on the original table, the side to be scanned must face down. See “Setting Original Orientation”, Scanner Reference.

Scanning at a higher resolution may reduce the margins.

The scanner journal cannot be printed.

The file size of the compressed image is larger than that of the noncompressed image.

The paper tray is open. Close the paper tray.

Paper is loaded in the bypass tray but another paper tray is specified.

The original exit switching lever is in the rear output position.

For detailed images such as line drawings, the file size increases after compression.

Remove the paper from the bypass tray.

Switch the original exit switching lever to upper output.

If large-size files become a problem, set Compression to [Off] under Scanner Features.

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems.

When Stored Files Cannot Be Accessed

This section explains likely causes of and possible solutions for job access-related problems.

Problem Cause Solution

The stored file is locked and is not accessible.

The file, which is password protected, is locked because the password was incorrectly entered ten times.

Contact the administrator.

When You Cannot Browse the Network to Send a Scan File

This section explains likely causes of and possible solutions for the Browse Network failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings ”, General Settings Guide.

When the TWAIN Driver Cannot Be Started

This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact an administrator.

When You Cannot Send Scanned Files

When Stored Files Cannot Be Edited

This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered.

Limits have been imposed using the available extended security function.

Contact the administrator.

When the Network Delivery Function Cannot Be Used

This section explains likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Settings Required to Use the Network Delivery Scanner”, General Settings Guide.

Operations Are Not Possible When Messages Appear

This section explains likely causes of and possible solutions for messages that appear and when the machine fails to operate.

Message Cause Solution

Destination list / machine settings are updated. Selected destinations or function settings have been cleared. Please re-select the settings.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Troubleshooting When Using the Scanner Function

When a Message Appears

This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel.

When a Message Appears on the Control Panel

This section explains causes and remedies if an error message appears on the display of the control panel.

Important

❒ If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see “Turning On the Power”, About This Machine.

Message Cause Solution

No HDD is available for this function, or File Format Converter is not connected. Cannot use Scanner Function.

Connection with LDAP server has failed. Check the server status.

LDAP server authentication has failed. Check the settings.

The destination list has been updated. Specified destination(s) or sender's name has been cleared.

No HDD is available for this function, or File Format Converter is not connected.

A network error has occurred and connection has failed.

The user name and password differ from those set for LDAP Authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

Contact your service representative.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “System Settings”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

Updating the destination list has failed. Try again?

A network error has occurred.

Check whether the server is connected.

When a Message Appears

Message Cause Solution

Updating the destination list... Please wait. Specified destination(s) or sender's name has been cleared.

Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files.

Exceeded max. No. of results to display. Max.: nnn

(A figure is placed at n.)

You do not have the privileges to use this function.

The destination list has been updated.

The number of files exceeded the maximum number possible.

Search results have exceeded the max. displayable number.

The machine has not been set to allow you to use the function.

If a destination or sender's name was already selected, re-select it after this message disappears.

Reduce the number of files and send them again.

Search again after changing the search conditions.

Contact the administrator.

Exceeded max. number of standby files.Try again after the current file is sent.

Exceeded time limit for LDAP server search. Check the server status.

The specified group contains some destination(s) that do not have access privileges. Do you want to select only the privileged destination(s)?

The maximum number of standby files was exceeded.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

There are 100 files waiting in the sending queue for e-mail, Scan to Folder, or delivery functions. Wait until files have been sent.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “System Settings”, General Settings Guide.

To select destinations for sending by email, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Cannot find the specified path. Please check the settings.

Exceeded max. number of alphanumeric characters for the path.

The selected file(s) contained file(s) without access privileges. Only file(s) with access privileges will be deleted.

Some of selected files are currently in use. They could not be deleted.

The destination computer name or folder name is invalid.

The maximum number of specifiable alphanumeric characters in a path has been exceeded.

You have tried to delete files without the authority to do so.

You cannot delete a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

Check whether the computer name and the folder name for the destination are correct.

The maximum number of characters which can be entered for the path is 128. Check the number of character you entered, and then enter the path again. See “Transmission Function”, Scanner Reference.

The files can be deleted by the file administrator. To delete a file which you are not authorized to delete, contact the administrator.

Cancel transmission (“Waiting...”status cleared) or the DeskTopBinder setting, and then delete the file.

Cannot cancel sending all selected file(s). Certain file(s) are currently being sent.

Selected file is currently in use. Cannot change file name.

Selected file is currently in use. Cannot change password.

Selected file is currently in use. Cannot change user name.

You cannot cancel a file currently being sent.

You cannot change the name of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

You cannot change the password of a file whose status is “Waiting...” or that is being edited with DeskTopBinder.

You cannot change the sender's name whose status is “Waiting...” or that is being edited with DeskTopBinder.

You can only cancel files waiting to be sent. You cannot cancel files already sent or currently being sent, files that were sent but did not reach the destination, or files that have been cancelled.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then change the file name.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then delete the password.

Cancel transmission (“Waiting...” status cleared) or the DeskTopBinder setting, and then change the user name.

When a Message Appears

Message Cause Solution

Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status].

Authentication with the destination has failed. Check settings. To check the current status, press [Scanned Files Status].

Destination(s) or sender name is not specified.

Destination(s) have not been specified.

The correct Network settings are not made.

The entered user name or password was invalid.

Destination(s) or sender name is not specified.

Destination(s) have not been specified.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

Send e-mail after specifying the destination(s) or sender's name.

Send e-mail after specifying the destination(s).

Sender has not been specified.

Exceeded max. Email size. Sending E-mail has been cancelled. Check [Max. Email Size] in Scanner Features.

Sending the data has failed. The data will be resent later.

Transmission has failed. To check the current status, press [Scanned Files Status].

The sender's name was not specified.

The maximum e-mail size has been exceeded.

A network error has occurred and a file was not sent correctly.

While a file was being sent, a network error occurred and the file could not be sent correctly.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [Yes (per Page)] or [Yes (per Max. Size)].

See “Send Settings”, General Settings Guide.

Wait until sending is retried automatically after the preset interval. If sending fails again, contact the network administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator. Press [Scanned Files Status] to display the transmission results, and then check which job has not been sent. See “Confirmation Displays”, Scanner Reference.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status].

Output buffer is full. Sending the data has been cancelled. Please try again later.

Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?

Exceeded maximum number of file to store. Delete all unnecessary files.

Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination.

Too many jobs are in standby state, and sending was cancelled.

The file being stored has exceeded the max. number of pages for one file.

Too many files are waiting to be delivered.

Allocate sufficient space.

Retry sending after sending jobs in standby state completes.

Specify whether to use the data or not. Scan the pages that were not scanned and store them as a new file. See “Storing Files Using the Scanner Function”, Scanner Reference.

Select fewer files for transmission, or delete some unneeded files. For details about the number of files that you can store, see “Storage Function”, Scanner Reference.

Exceeded max. number of stored files. Cannot send the scanned data as capturing files is unavailable.

Exceeded max. number of files which can be used in Document Server at the same time.

Entered protection code for destination is incorrect. Please re-enter.

Password entered is not correct. Please re-enter.

Too many files are waiting to be delivered.

The maximum number of files that can be stored in the document server has been exceeded.

The correct protect destination code was not entered.

You have entered an incorrect password.

Select fewer files for transmission, or delete some unneeded files. For details about the number of files that you can store, see “Storage Function”, Scanner Reference.

Check the files stored, and then delete unneeded files. See “Document Server”, Copy/Document Server Reference or “Storing Files Using the Scanner Function”, Scanner Reference.

Ma ke sure the pr otect ion cod e is co rrect, and then enter it again. See “Registering a Protection Code”, General Settings Guide.

Check the authentication settings, and then enter a correct password.

When a Message Appears

Message Cause Solution

Exceeded max. number of alphanumeric characters.

Authentication has failed.

The entered path is not correct. Please re-enter.

Captured file exceeded max. number of pages per file. Cannot send the scanned data.

Original is being scanned by another function. Please wait.

[Copier][Document Server]...

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or login password is incorrect.

The entered path format is incorrect.

The maximum number of pages per file has been exceeded.

The machine is using another function such as copying.

Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference.

Check the login user name and login password. The machine is unable to authenticate. Contact an administrator.

Confirm the destination computer and the path, and then enter it again.

Reduce the number of pages in the transmitted file, and then resend the file. See “Storage Function”, Scanner Reference.

Retry scanning after the operation with the other function is completed.

Original is being scanned by another function. Switch to the following function, then press the Stop key to cancel scanning or press the Start key to continue.

[Copier][Document Server]...

Specify destination(s) and set original(s).

Specify the next destination, then set original.

The machine is using another function such as copying.

Destination(s) is not specified.

The next destination is not specified.

Switch to another function such as Copier, Document Server, etc., and then press

{

either the ning or the

Specify destination(s), and then set original(s).

Specify the next destination, and then set original.

Clear/Stop} key to cancel scan-

{

Start} key to continue.

Troubleshooting When Using the Scanner Function

Message Cause Solution

E-mail address entered is not correct. Please re-enter.

Memory is full. Press [Send] to send the current scanned data, or press [Cancel] to delete.

Memory is full. Cannot scan. The scanned data will be deleted.

Memory is full. Do you want to store scanned file?

The entered e-mail address is incorrect.

Because there is not enough free hard disk space in the machine for delivering or sending by e-mail while storing in the Document Server, only some of the pages could be scanned.

Because of insufficient hard disk space, the first page could not be scanned.

Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.

Make sure the e-mail address is correct, and then enter it again.

Specify whether to use the data or not.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution. See “Scan Settings”, Scanner Reference.

• Delete unneeded stored files. See “Deleting a Stored File”, Scanner Reference.

Specify whether to use the data or not.

No paper. Load paper of one of the following sizes, then press [Start Printing].

A3K, B4K, A4K...

Exceeded max. data capacity.

Set Original Orientation to “R” then press the Start key again.

No paper is set in the specified paper tray.

The scanned original was too large, or its orientation was not correct.

Load paper of the sizes listed in the message.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution.

Re-loading the original in a different orientation may enable the machine to scan large originals.

See “Relationship between Resolution and Scan Size”, Scanner Reference.

When a Message Appears

Message Cause Solution

Exceeded max. data capacity.Check scanning resolution, then press Start key again.

Exceeded max. page capacity per file. Press

The scanned data exceeded maximum data capacity.

The number of scanned pages exceeded maximum page capacity.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference.

Select whether to send the data so far.

[Send] to send the scanned data, or press [Cancel] to delete.

Cannot display preview of this page.

The size of the image you want to preview is larger than A2 (C).

Images larger than A2 (C) cannot be previewed.

Specify A2 (C) or a smaller image, or scan again at A2 (C) or smaller.

Reference

“Turning On the Power”, About This Machine

When a Message Appears on the Client Computer

This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If a message not described here appears, act according to the message. For in-

formation about how to turn off the main power switch, see “Turning On the Power”, About This Machine.

Message Cause Solution

Paper misfeed has occurred.

The scanning area does not match the original.

The start position of the scanning area does not match the original.

A paper misfeed has occurred.

The specified area to be scanned differs from the actual scanned area of the original.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

Check the location of the original.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Standby time reached.

Please call your service representative.

Scanner is not available on the specified device.

Scanner is not available. Check the scanner connection status.

Cannot find the scanner. Check the scanner main power switch.

An original was not loaded within the specified time limit.

An unrecoverable error has occurred in the machine.

The TWAIN scanner function cannot be used on this machine.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine's main power switch is off.

Load an original within the time limit specified in [Standby Time].

Contact your service representative.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine's protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

Check that the cable is securely plugged into the power outlet and the machine. Set the main power switch to “On”.

Error has occurred on the scanner. Scanning will be cancelled.

Fatal error has occurred in the scanner.

Scanner is not ready. Check the scanner and the options.

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

The original cover is open.

Check whether the scanning settings made with the application exceed the setting range of the machine.

An unrecoverable error has occurred in the machine. Call your service representative.

Check whether the original cover is closed.

When a Message Appears

Message Cause Solution

Insufficient memory.Reduce the scanning area.

Error has occurred within the scanner driver.

Scanner is in use by another function.

Scanner memory is insufficient.

An error has occurred in the driver.

A function of the machine other than the scanner function is being used such as the copier function.

• Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

The problem may be due to the following cause:

• “The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Wait for a while and reconnect.

Insufficient memory. Reduce reso-

The computer does not have enough memory.

lution, original size, or scanning area.

No User Code is registered. Con-

Access is restricted with user codes.

sult your system administrator.

Any of Login User Name, Login Password or Driver Encryption Key is

The entered login user name, password, or driver encryption key was invalid.

incorrect.

Reference

“Turning On the Power”, About This Machine

Reduce the resolution or size of scanning. Alternately, try scanning again after closing any other applications in use.

Contact the administrator of the machine.

• Check the login user name, login password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

Troubleshooting When Using the Scanner Function

5. Adding Paper and Toner

This chapter explains troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section explains what to do when paper runs out and needs reloading.

CAUTION:

• Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result from the paper cutter inside.

CAUTION:

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

CAUTION:

• When replacing or loading the paper roll, do not put the paper roll on the upper of the paper roll tray. Otherwise the tray may fall and an injury may result.

• Hold the paper rolls horizontally with both hands. When you grab the paper holder and hold the paper roll vertically, the paper roll may fall off and an injury may result.

CAUTION:

• When replacing or loading the paper, or clearing paper jams, pull out the cut paper tray slowly with both hands. Do not pull out the cut paper tray with a single hand. Otherwise the rear of the cut paper tray may fall and an injury may result.

Important

❒ When removing paper rolls, lift the paper holders on either side of the paper

roll before removing. Do not lift one side only. This could damage the machine.

ATJ012S

Adding Paper and Toner

Note

❒ If the original hanger (optional) is installed, remove it before pulling out the

paper roll tray or cut paper tray.

❒ For paper types and sizes that can be loaded in the paper roll tray and cut pa-

per tray, see “Recommended Paper Sizes and Types”, About This Machine.

❒ For details about changing the paper size in the paper roll tray or cut paper

tray, see “Changing the Paper Size”.

❒ To load paper in the bypass tray, see “Copying from the Bypass Tray”,

Copy/Document Server Reference.

Reference

p.61 “Changing the Paper Size”

“Recommended Paper Sizes and Types”, About This Machine

“Copying from the Bypass Tray”, Copy/Document Server Reference

Loading the Paper Roll

The following procedure explains loading the paper roll.

Loading Paper

ATK003S

Note

❒ When you use the printer function, set the paper volume again after loading

the paper roll. See “Tray Paper Settings”, General Settings Guide.

❒ When you change the paper size or paper type, make the paper size or type

settings under System Settings. See “Tray Paper Settings”, General Settings Guide.

Adding Paper and Toner

Reference

“Tray Paper Settings”, General Settings Guide

Loading Cut Paper

The following procedure explains loading cut paper.

Note

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ Extend the side-end fences when changing to a larger paper size such as A3.

See “Changing the Paper Size in the Cut Paper Tray”.

Reference

p.63 “Changing the Paper Size in the Cut Paper Tray”

ATK004S

Changing the Paper Size

This section explains how to change a paper size.

Procedures for changing the paper size differ depending on the tray. Make sure you are following the appropriate procedure before you begin.

Note

❒ Be sure to select the paper size with System Settings. If you do not, misfeeds

might occur. See, “Tray Paper Settings”, General Settings Guide.

❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.

Reference

“Copy Paper”, About This Machine

“Tray Paper Settings”, General Settings Guide

Changing the Paper Size in the Paper Roll Tray

The following procedure explains how to change a paper size in the paper roll tray.

Removing the roll holder

The following procedure explains removing the roll holder.

Important

❒ Always follow the instructions below when adjusting the roll holder. Do not

force the roll holder by pulling or sliding it strongly. This could damage it.

ATK005S

Adding Paper and Toner

Setting the roll holder

The following procedure explains setting the roll holder.

ATK006S

Note

❒ For procedures about loading the paper, see “Loading Paper”.

❒ Confirm paper width using the paper roll tray's scale.

Reference

p.57 “Loading Paper”

Changing the Paper Size

Changing the Paper Size in the Cut Paper Tray

The following procedure explains how to change a paper size in the cut paper tray.

ATK007S

Note

❒ This procedure is required for loading A3K, B4 JISK, 11" × 17"K, or 12" × 18"K

size paper.

❒ If you want to load A4K, 8

❒ When you change the paper size or paper type, make the paper size or type

settings under System Settings. See “Tray Paper Settings”, General Settings Guide.

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

Reference

p.60 “Loading Cut Paper”

“Tray Paper Settings”, General Settings Guide

/2" × 11"K paper sizes, see “Loading Cut Paper”.

Adding Paper and Toner

Adding Toner

This section explains adding and storing toner.

WARNING:

• Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations.

CAUTION:

• Keep toner (used or unused) and toner containers out of reach of children.

CAUTION:

• If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.

CAUTION:

• If toner or used toner gets into your eyes, flush immediately with large amounts of water. Consult a doctor if necessary.

CAUTION:

• If toner or used toner is swallowed, dilute by drinking a large amount of water. Consult a doctor if necessary.

CAUTION:

• Avoid getting toner on your clothes or skin when removing a paper jam or replacing toner. If your skin comes into contact with toner, wash the affected area thoroughly with soap and water.

• If toner gets on your clothing, wash with cold water. Hot water will set the toner into the fabric and may make removing the stain impossible.

CAUTION:

• Do not open toner containers forcefully. Toner can spill, dirtying your clothes or hands, and possibly resulting in accidental ingestion.

Important

❒ Fault may occur if you use toner other than the recommended type.

❒ When adding toner, do not turn off the operation switch. If you do, settings

will be lost.

❒ Always add toner when the machine instructs you.

❒ When a message “

cable toner.

DAdd Toner” is shown on the display, replace the appli-

❒ Store toner containers in a cool, dry place free from direct sunlight.

❒ Store on a flat surface.

Adding Toner

Note

❒ You can check name of the required toner name and the replacement proce-

dure using the “

❒ Press [System Status] to check contact number where you can order supplies.

See “Checking Machine Status and Settings”.

Reference

p.5 “Checking Machine Status and Settings”

DAdd Toner” screen.

Inserting Toner

The following describes how to replace toner.

Important

❒ Do not shake the removed toner cartridge. The remaining toner might scatter.

ATK008S

Note

❒ The waste toner bottle makes a noise when toner is added. This noise does not

indicate a malfunction.

Adding Paper and Toner

Sending Scanned Documents When Toner Has Run Out

When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send scanned documents.

A Make sure that the machine is in scanner mode. B Press [Exit], and then perform transmission operation.

The error message disappears.

Note

❒ If the scanner screen does not appear in step A, press the {Scanner} key.

Used Toner

Toner cannot be re-used.

Bring the stored used container to your sales or service representative for recycling through our recycling system. If you discard it on your own, treat it as general plastic waste material.

6. Clearing Misfeeds

This chapter explains what to do when paper or originals misfeed (become jammed inside the machine).

Removing Jammed Paper

CAUTION:

• The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper.

CAUTION:

• Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result from the paper cutter inside.

CAUTION:

• Keep your hands clear of the paper exit area and the inside of the folding finisher. You can trap your fingers if you do not.

Important

❒ When clearing misfeeds, do not turn off the operation switch. If you do, your

settings will be lost.

❒ To prevent misfeeds, do not leave any torn scraps of paper inside the machine.

❒ Contact your service representative if misfeeds occur frequently.

Note

❒ For details about how to locate and remove misfeeds, see “Locating Jammed

Paper” or “Removing Jammed Paper”.

❒ On the original cover, paper output exit cover, or paper roll tray, there is a

sticker explaining how to remove misfed paper.

Reference

p.68 “Locating Jammed Paper”

p.69 “Removing Jammed Paper”

Clearing Misfeeds

Locating Jammed Paper

If a misfeed happens, remove the misfed paper or original by following the procedures shown on the diagrams on the original cover, paper output exit cover, or paper roll tray.

A misfeed has occurred in the place corresponding to the letter displayed on the control panel.

ATK009S

A Press the key of the section from where you want to remove the jammed paper.

B After each step is complete, press [Next]. To go back to the previous step,

press [Previous].

C When all jammed paper are removed, restore the machine to the original state.

Note

❒ More than one misfeed may be indicated. When this happens, check all the

areas indicated.

Removing Jammed Paper

The following procedure explains how to remove jammed paper.

Important

❒ The internal parts of the machine may be hot. Wait for the fusing unit to cool

down before clearing a paper jam in the unit.

❒ When removing jammed paper from the fusing section, touch only the areas

explicitly specified in this manual.

❒ Do not remove the fusing unit. Doing so can result in reduced print quality.

Note

❒ On the original cover, paper output exit cover, or paper roll tray, there is a

sticker explaining how to remove misfed paper.

❒ If a detailed removal instruction appears on the right of the screen, follow it.

❒ You can also use the procedure indicated in [System Status] to remove jammed

paper.

When A1 is lit

ATK010S

Clearing Misfeeds

When A2 is lit

ATK011S

When B is lit

When C is lit

Removing Jammed Paper

ATK012S

When P is lit

ATK013S

ATK014S

Clearing Misfeeds

When N1 - N7 is lit

❖ When N1 is lit

ATK015S

❖ When N3 is lit

ATK016S

❖ When N5 is lit

ATK017S

❖ When N7 is lit

Removing Jammed Paper

ATK018S

Clearing Misfeeds

7. Remarks

This chapter describes how to maintain and operate the machine.

Where to Put Your Machine

This section provides precautions for installation, movement and disposal.

Machine Environment

Choose your machine's location carefully.

Environmental conditions greatly affect its performance.

Moving

The following describes precautions when moving the machine.

CAUTION:

• Contact your service representative if you need to lift the machine (such as when relocating it to another floor). Do not attempt to lift the machine without the assistance of your service representative. The machine will be damaged if it topples or is dropped, resulting in malfunction and risk of injury to users. The machine's various handling areas are for service engineer use only. Do not touch these areas.

CAUTION:

• Before moving the machine, be sure to disconnect all external connections, especially the power cord from the wall outlet. Damaged power cords are a fire and electric shock hazard.

CAUTION:

• Unplug the power cord from the wall outlet before you move the machine. While moving the machine, you should take care that the power cord will not be damaged under the machine.

Important

❒ Be careful when moving the machine. Take the following precautions:

• Turn off the main power.

• Unplug the power cord from the wall outlet. When you pull out the plug from the socket, grip the plug to avoid damaging the cord, thereby reducing the risk of fire or electric shock.

• Close all covers and trays, including the front cover and bypass tray.

❒ Keep the machine level and carry it carefully, taking care not to jolt or tip it.

Rough handling may cause a malfunction or damage the hard disk or memory, resulting in loss of stored files.

Remarks

❒ Do not take off the holding stand.

❒ Protect the machine from strong shocks. Impact can damage the hard disk

and cause stored files to be lost. As a precautionary measure, files should be copied to another computer.

Note

❒ For details about how to turn the main power off, see “Turning On the Pow-

er”, About This Machine.

Reference

“Turning On the Power”, About This Machine

Optimum environmental conditions

The following describes precautions when locating the machine.

CAUTION:

• Keep the machine away from humidity and dust. Otherwise a fire or an electric shock might occur.

• Do not place the machine on an unstable or tilted surface. If it topples over, an injury might occur.

CAUTION:

• After you move the machine, use the caster fixture to fix it in place. Otherwise the machine might move or come down to cause an injury.

CAUTION:

• Make sure the room where you are using the machine is well ventilated and spacious. Good ventilation is especially important when the machine is used heavily.

• Temperature: 10 - 30 °C (50 - 86 °F)

• Humidity: 15 - 90%

• A strong and level base.

• The machine must be level within 5 mm, 0.2 inches: both front to rear and left to right.

• To avoid possible buildup of ozone, make sure to locate this machine in a large well ventilated room that has an air turnover of more than 30 m

/hr/person.

Where to Put Your Machine

Environments to avoid

• Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux).

• Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.)

• Locations close to machines generating ammonia, such as a diazo copy machine.

• Places where the machine will be subject to frequent strong vibration.

•Dusty areas.

• Areas with corrosive gases.

Access to the machine

Place the machine near the power source, providing the clearance areas shown.

❖ Clearance required for the machine only

ATK019S

1. Rear: 60 cm (23.6") or more

2. Right: 60 cm (23.6") or more

❖ Clearance required for the machine and the optional folding finisher

ATK020S

1. Rear: 100 cm (39.4") or more

3. Front: 100 cm (39.4") or more

4. Left: 60 cm (23.6") or more

3. Front: 100 cm (39.4") or more

2. Right: 80 cm (31.5") or more

4. Left: 80 cm (31.5") or more

Remarks

Power Connection

The following explains power supply.

WARNING:

• Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord.

• Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.

WARNING:

• If the power cord is damaged (exposure of the core, disconnection, etc.), contact your service representative to change a new one. Operating the machine with a damaged power cord may cause an electric shock or fire.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

CAUTION:

• To disconnect the power code, pull it out by plug. Do not drag the code itself. Doing so may result in damage to the code, leading to fire or electric shock.

• When you unplug the power cord, the anti-condensation heaters go off.

• Make sure the plug is inserted firmly in the wall outlet.

• Voltage must not fluctuate by more than 10%.

• The wall outlet shall be installed near the machine and shall be easily accessible.

Maintaining Your Machine

If the exposure glass, or platen plate is dirty, copy clarity may be reduced. Clean these parts if they are dirty.

Important

❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene.

If such substances get inside the machine or melt plastic parts, a failure might occur.

❒ Do not clean parts other than those explicitly specified in this manual. Other

parts should only be cleaned by your service representative.

❖ How to maintain

Cleaning the machine: Wipe the machine with a soft, dry cloth. If this does not remove the dirt, wipe the machine with a damp and tightly wrung cloth. If a damp cloth still does not remove the dirt, try using a mild detergent. Wipe the machine with a dry cloth to remove the moisture, after using a damp cloth.

Cleaning Inside the Original Cover

If you open the original cover, you can access the exposure glass and original feed mechanism.

A Open the original cover while holding it on both sides.

ATJ038S

B Wipe the exposure glass with soft, dry cloth.

ATJ039S

Remarks

C Wipe the platen plate with a soft, dry cloth.

ATJ040S

D Wipe the original feed guides with a soft, dry cloth.

ATJ041S

E Close the original cover gently.

ATJ042S

Note

❒ If there is paper dust or fluff inside, remove it.

Maintaining Your Machine

Cleaning the Main Unit

Clean off toner that may have collected on the imaging area.

Important

❒ Do not leave the main unit more than 10 minutes, otherwise copy quality may

deteriorate.

A Lift the main unit opening levers on either side and open the main unit.

ATJ043S

B Wipe it with a soft, dry cloth.

ATJ044S

C Close the main unit cover gently.

INDEX

Access to the machine, 77 Adding Paper Adding Paper and Toner Adding Toner Alert Messages

, 57

, 64

, 31

Cannot Browse the Network to

Send a Scan File Cannot Make Clear Copies Cannot Make Copies As Wanted Cannot Print Cannot Send Scanned Files Changing the Paper Size Changing the Paper Size in the

Cut Paper Tray Changing the Paper Size in the

Paper Roll Tray Checking Machine Status and Settings Checking the Error Log Cleaning Inside the Original Cover Cleaning the Main Unit Clearing Misfeeds Combine Copy Function

, 23

, 44

, 20

, 23

, 34

, 44

, 61

, 63

, 61

, 33

, 81

, 67

, 17

Data Storage, 5 Document Server

, 9

Edit, 23 Environment Environments to avoid Error Log

, 75

, 77

, 33

Folding finisher, 23, 37 Function Compatibility

, 14

How to Read This Manual, 1

, 79

, 5

If prints are not clear, 37 If USB Connection Fails Indicators Indicator to the Right of a Function Key Is Lit Inquiry Inserting Toner

, 3

, 5

, 65

, 29

Job Is Not Performed, 14

Loading Cut Paper, 60 Loading Paper Loading the Paper Roll Locating Jammed Paper

, 57

, 59

, 68

Machine Address Info, 5 Machine Does Not Operate As Wanted Machine Environment Maintaining Your Machine Maintenance Info Manuals for This Machine Memory Is Full Message Appears Message Appears During Installation of

the Printer Driver Message Appears on the Client Computer Message Appears on the Control Panel Moving Multi-accessing

, 75

, 26

, 75

, 79

, 5

, i

, 17, 30, 46

, 27

, 14

Names of Major Options, 2 Network Delivery Function Cannot Be Used

Operations Are Not Possible When

Messages Appear Optimum environmental conditions Other Printing Problems

, 45

, 37

, 8

, 3

, 53 , 46

, 45

, 76

Panel Tone, 4 Power Connection Printer Function Problems Operating the Machine Put Your Machine

, 78

, 27

, 75

Remarks, 75 Removing Jammed Paper Removing the roll holder

, 67, 69

, 61

Scanner Function, 43 Scanning Is Not Done As Expected Sending Scanned Documents When

Toner Has Run Out Setting the roll holder Status Messages Stored Files Cannot Be Accessed Stored Files Cannot Be Edited Symbols

, 1

, 66

, 62

, 30

, 45

, 9

, 43

, 44

Toner, 64 TWAIN TWAIN Driver Cannot Be Started

, 44, 53

Used Toner, 66

When A1 is lit, 69 When A2 is lit When B is lit When C is lit When N1 is lit When N3 is lit When N5 is lit When N7 is lit When paper does not feed in properly When P is lit When printer driver settings are required Windows 2000 Windows 95/98/Me Windows NT 4.0 Windows Server 2003 Windows XP Home Edition Windows XP Professional

, 70

, 71

, 72 , 72 , 72 , 72

, 71

, 27

, 28

, 44

, 37

84 EN USA B286-7757

In accordance with IEC 60417, this machine uses the following symbols for the main power switch:

a means POWER ON. c means STAND BY.

In accordance with IEC 60417, this machine uses the following symbols for the anti-humidity heater switch:

a means POWER ON. b means POWER OFF.

Trademarks

Microsoft

, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries.

TrueType is registered trademarks of Apple Computer, Inc.

Adobe

, PostScript®, Acrobat®, are registered trademarks of Adobe Systems Incorporated.

Other product names used herein are for identification purposes only and might be trademarks of their respective companies. We disclaim any and all rights to those marks.

The proper names of the Windows operating systems are as follows:

• The product name of Windows

95 is Microsoft® Windows® 95

98 is Microsoft® Windows® 98

Me is Microsoft® Windows® Millennium Edition (Windows Me)

• The product names of Windows® 2000 are as follows:

Microsoft

Windows® 2000 Advanced Server

Windows® 2000 Server

Microsoft® Windows® 2000 Professional

• The product names of Windows

Microsoft

Windows® XP Professional

XP are as follows:

Microsoft® Windows® XP Home Edition

• The product names of Windows Server

Microsoft

Windows Server® 2003 Standard Edition

2003 are as follows:

Microsoft® Windows Server® 2003 Enterprise Edition

Microsoft

• The product names of Windows NT

Windows Server® 2003 Web Edition

are as follows:

Microsoft® Windows NT® Server 4.0

Microsoft

Windows NT® Workstation 4.0

Operating Instructions Troubleshooting

Type for 2404WD/GWD2004/LW324/Aficio MP W2400 Type for 2406WD/GWD2006/LW326/Aficio MP W3600

EN USA B286-7757

Apple B2867757 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes:

Caution:

Power Source

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

Indicators

Panel Tone

Checking Machine Status and Settings

When an Indicator to the Right of a Function Key Is Lit

When You Have Problems Operating the Machine

When a Job Is Not Performed

When a Message Appears

When You Cannot Make Clear Copies

When You Cannot Make Copies As Wanted

When Memory Is Full

When a Message Appears During Installation of the Printer Driver

Windows 95/98/Me, Windows 2000, or Windows NT 4.0

Windows XP Professional, Windows Server 2003

Windows XP Home Edition

If USB Connection Fails

When a Message Appears

Status Messages

Alert Messages

Checking the Error Log

When You Cannot Print

Other Printing Problems

When Scanning Is Not Done As Expected

When You Cannot Send Scanned Files

When Stored Files Cannot Be Accessed

When You Cannot Browse the Network to Send a Scan File

When the TWAIN Driver Cannot Be Started

When Stored Files Cannot Be Edited

When the Network Delivery Function Cannot Be Used

Operations Are Not Possible When Messages Appear

When a Message Appears

When a Message Appears on the Control Panel

When a Message Appears on the Client Computer

5. Adding Paper and Toner

Loading Paper

Loading the Paper Roll

Loading Cut Paper

Changing the Paper Size

Changing the Paper Size in the Paper Roll Tray

Removing the roll holder

Setting the roll holder

Changing the Paper Size in the Cut Paper Tray

Adding Toner

Inserting Toner

Sending Scanned Documents When Toner Has Run Out

Used Toner

6. Clearing Misfeeds

Removing Jammed Paper

Locating Jammed Paper

Removing Jammed Paper

When A1 is lit

When A2 is lit

When B is lit

When C is lit

When P is lit

When N1 - N7 is lit

7. Remarks

Where to Put Your Machine

Machine Environment

Moving

Optimum environmental conditions

Environments to avoid

Access to the machine

Power Connection

Maintaining Your Machine

Cleaning Inside the Original Cover

Cleaning the Main Unit