Alcatel OmniPCX Office
Alcatel 4018/4019
User manual
How
Introduction |
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication.
How to use this guide |
Lift the receiver. |
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Line key. |
Hang up. |
2 |
Specific key on numeric keypad. |
c ab 2
jkl 5
3def
mno 6
Numeric keypad.
Means that the feature is subject to programming.
Adjustment “reduce”.
Adjustment “increase”.
Speaker,
Handsfree.
Move the navigation key up or down.
Partial view of display.
If necessary, contact your installer.
Fixed key.
MENU key.
Voice mail access key.
To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages and to return to the telephone screens.
These symbols may be supplemented by small icons or text.
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2. |
3. |
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.2 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.3 Using the telephone in "handsfree" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p. 7 1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.7 Screening calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.8 Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.9 Making a callback request to a busy number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 8 1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9
During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
p. 10 |
2.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 10 2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.5 Three-way conference with internal and/or external correspondents (conference) . . . . p. 11 2.6 Placing a call on hold (HOLD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 11 2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12 2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 12
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.2 Answering a night or a general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.3 Manager/assistant screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.4 Individual pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13 3.5 Answering briefly in place of the attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.9 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 14 3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 3.11 Sending a copy of a voice message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 15 3.12 Sending a recorded message to a number/a distribution list. . . . . . . . . . . . . . . . . . . . . . . p. 16 3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p. 16
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6. |
Keeping in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17
4.1 Selecting calls to be forwarded. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.2 Forwarding calls to another number (immediate forwarding). . . . . . . . . . . . . . . . . . . . . . p. 17 4.3 Forwarding your calls to your voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.4 When you return, review your recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.5 Activate/deactivate the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 17 4.6 Personal assistant: reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.7 Forwarding calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p. 18 4.9 Applying a selective forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.10 Forwarding all group calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 18 4.11 Cancelling all forwardings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.12 Forwarding calls when your line is busy (Forward if busy) . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 19 4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20 4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 20
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 21 5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p. 21
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.2 Customizing your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 22 6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 23 6.8 Programming speed dialing (direct calls) keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.10 Identifying the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 24 6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25 6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 25
Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 26
5 |
Getting to know your telephone
Telephone
Receiver
Alphanumeric keypad
end r edial |
4018 |
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Alcatel |
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Audio keys
END key: to terminate a call.
Handsfree/Speaker Key: to make or answer a call without lifting the receiver (Alcatel 4018).
•Lit in handsfree mode or headset mode (short press).
•Flashing in speaker mode(long press).
Intercom/Mute key:
•During a call: press this key so that your party cannot hear you.
•Terminal idle: press this key so that you can automatically answer a call without lifting the receiver.
To adjust the speaker or receiver volume up or down
Feature keys
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key:
•to access the 'Redial' feature (short press)
•call back on the last 10 number dialled (long press).
Navigation
Who Am I
Lock
Settings
Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters.
The home page consists of:
•information on the status of the set (set locked, call forward, etc.),
•date and time,
•set programming and configuration features.
Features accessible (set in idle position): |
Features accessible in conversation: |
Who Am I |
Identifying the terminal you are on, |
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Rediallist |
Call back on the last 10 number dialled, |
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Lock |
Lock / unlock your telephone, |
Appointment |
Programming an appointment reminder, |
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Forward
Settings
Dialbyname
Forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),
Configure the set (personal assistant, display, ring tone, voice mail, etc.),
Using dial by name.
.
Other features can be accessed depending on the configuration of the system.
Hold
¤DTMF
»Directory
Dialbyname
Placing a call on hold (HOLD),
Sending DTMF signals,
Store the number in the personal phone book,
Call a second correspondent using call by name.
OK |
OK key: used to validate your choices and options while programming or configuring. |
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Back/Exit key: to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct a character you entered.
Feature keys and programmable keys
Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration.
Phone book key: phone book key to access your personal phone book (short press) or to make a call by name (long press or press twice).
Pre-programmed feature keys and programmable key.
Lit when the feature associated with the key is activated.
The 6-key block consists of:
two line keys,
one 'immediate forwarding or cancel call-forward' key,
one 'conference' key,
one 'transfer' key,
one direct call key to programme.
6 |
1 Using your telephone
1.1 |
Making a call |
c |
def |
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c |
def |
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c |
def |
ab |
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ab |
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ab |
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2 |
3 |
OR |
2 |
3 |
OR |
2 |
3 |
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o |
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mno |
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o |
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jkl |
mn |
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jkl |
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mn |
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6 |
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6 |
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jkl |
6 |
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5 |
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5 |
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5 |
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dial the |
lift the |
number |
handsfree |
number |
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number for |
receiver |
required |
(Alcatel 4018 |
required |
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your call |
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only) |
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OR |
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conv. |
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programmable |
you are in conversation |
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line key |
with the destination |
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number |
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To make an external call, dial the outside line access code (9) before dialing your party's number. 9 is the default code for an outside line.
For the attendant, dial '0' (by default).
1.2 |
Answering a call |
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OR |
OR |
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lift the |
handsfree |
press the key for |
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receiver |
(Alcatel 4018 |
the line that is lit |
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only) |
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up |
1.3 |
Using the telephone in 'handsfree' mode (Alcatel 4018 only) |
Terminal idle: |
you are in handsfree mode
press and release
Call in progress:
conv.
you are in |
press and release |
conversation with the destination number
During a conversation, you can lift the receiver without terminating the call.
1.4 |
Activating the speaker during a conversation (receiver lifted) - Speaker |
conv. |
the loudspeaker key flashes |
you are in |
activate loudspeaker |
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conversation with |
(long press) |
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the destination |
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number |
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OR |
The key is no longer lit |
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adjust volume |
deactivate |
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(9 levels) |
loudspeaker |
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(long press) |
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Press and release the loudspeaker key to switch to handsfree mode (light steady).
7 |
Using your telephone
1.5 |
Calling your correspondent by name (company directory) |
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OK |
long press |
first letters of your |
select the name from |
or press |
correspondent’s |
the displayed list |
twice |
name |
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You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter.
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c |
def |
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ab |
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2 |
3 |
OR |
OK |
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o |
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jkl |
mn |
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6 |
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5 |
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Press and |
press the |
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select the contact to start the call |
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release |
programmed key |
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call |
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directly (0 to 9) |
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1.7 |
Screening calls using the voice mailbox (Alcatel 4018 only) |
This service lets you screen incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.
• Activating call screening:
c |
def |
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ab |
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2 |
3 |
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o |
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jkl |
mn |
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6 |
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5 |
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'voice mailbox |
enter your personal |
same key to stop listening and |
screening' |
code |
deactivate the screening |
programmed key |
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• When you receive a call:
call |
you hear the message left by your |
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caller |
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name or number of the caller
OR
to take the call
1.8 |
Redial |
OR
to stop listening only
Redialling the last number dialled (redial):
last number redial
'Redial'
key(short
press)
Call back on the last 10 number dialled:
OR |
Rediallist |
OK |
'Redial' key (long press)
|
OK |
select the No. from |
start the call |
the last ten dialed |
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1.9 |
Making a callback request to a busy number |
the number you are calling is |
¤Callback |
OK |
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busy |
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8 |