OmniPCX Office R2
Learn How To :
• Install and set up OmniPCX Office range of solutions
• Customize Office solutions according to your clients’ needs
• Manage IP integration and provide customers with full IP or blended network environment
• Implement Internet facilities as customer requires it
• Maintain configuration and replace hardware
Optimized curriculum :
• Modular training with alternate learning paths to offer you the opportunity of being taught at your own pace
and according to your business schedule
• Short training modules for a fast readiness and quick knowledge acquisition
• Hands-on and lab exercises based upon real-life experience and first-class expertise
Complete Curriculum
System Support Expert contents:
•Expert PM5, DECT
•Firewall
•LoLa
•RAS, VPN
VoIP services contents:
•Description
•VoIP hardware installation
•H323 gateway
•Maintenance
•QOS
Network services contents:
•Clock priority
•Heterogeneous networks
•ARS
Internet services contents:
•Shared Internet Access
•Email
•Basic Security
•Basic VPN
•LAN
OmniPCX Office R2.0
c-learning
5 days
System Expert R2.0
OF00TE286
c-learning
2 days
VoIP Services R2.0
OF00TE283
c-learning
4 days
Telephony Services R2.0
OF00TE284
c-learning
Network Services R2.0
c-learning
Internet Services R2.0
2 days
OF00TE282
Complete Curriculum
4 days
OF00TE285
Telephony services contents:
•Main telephony features
•Voice mail
Starter & custom contents:
•Hardware and sets Installation
•Simple management
•PM5
i-learning
Starter R2.0
OF00CD287
c-learning
Custom R2.0
12 hrs
OF00TE281
OR
2 days
c-learning
2days
Starter R2.0
OF00TE280
OmniPCX Office R1.x to R2.0
ACSE R1.x
ACFE R1.x
c-learning
i-learning
Delta ACSE R1.x to R2.0
OF00TE274
c-learning
i-learning
Delta ACFE R1.x to R2.0
OF00TE273
5 Days
2 Hrs
3 Days
2 Hrs
Upgrade Curriculum
AQFP R1.x
i-learning
Delta AQFP R1.x to R2.0
OF00CD088
2 Hrs
Alcatel Office R4.2 to OmniPCX Office R2.0
R4.2
ACSE Office
R4.2
ACFE Office
c-learning
New telephony services
OF00TE272
New telephony services
3 days
OF00TE272
i-learning
3 daysc-learning
12 hrs
c-learning
Internet services
OF00TE285
4 days
c-learning
System Expert R2.0
c-learning
Internet services
OF00TE285
5 days
OF00TE286
4 days
Upgrade Curriculum
R4.2
AQFP Office
Starter
OF00CD087
c-learning
Starter
OF00TE280
OR
2 days
c-learning
Custom
OF00TE281
2 days
Presales contents:
•Product description
•Positionning
•Packages
•Voice features
•VoIP
•Internet features
•Case studies
•Quotation tools
Alcatel OmniPCX Office R2.0
c-learning
Presales
OmniPCX Office R2.1
PS00TE241
3 days
Presales Curriculum
Alcatel OmniPCX Office
CDROM Starter - R2
REFERENCE : OF00CD287 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : i-learning PRICE per trainee : 125 €uros (WPL)
DURATIONS :
C
I
12 hours
V
PARTICIPANTS : Min - Max
Part of the certifying curriculum up to : AQFP
Who should attend this course ?
• Technician in charge of the installation of the OmniPCX Office
Prerequisites :
• Use basically PCs (Microsoft Windows, Internet browser)
Main course objectives :
• Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
CDROM Starter - R2
Describe the OmniPCX Office features
Describe TCP/IP basics
Describe Internet basics
Describe ADSL basics
Describe VoIP basics
Describe the environment
Describe the packages
Describe the facilities and the limits
Describe the hardware architecture
Describe the main hardware equipment and their use
Describe the sets range
Describe the management interface PM5
Describe the data collection and use the associated tool
4
4
4
4
4
4
4
4
4
4
4
4
4
Describe installation precautions
Connect the hardware
Connect the external accesses
Connect the phone sets
Connect the auxiliaries
Start and stop the system
Describe and use the installation wizards
Describe and use the management interface WBM
Configure a simple Internet Access by wizard
Describe the voice mail
Describe the default configuration
Manage incoming and outgoing calls by wizard
Customize the phone sets
4
4
4
4
4
4
4
4
4
4
4
4
4
Alcatel OmniPCX Office
Starter - R200
REFERENCE : OF00TE280 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : c-learning PRICE per trainee : 810 €uros (WPL)
DURATIONS :
C
2 days
I
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : A Q F P
Who should attend this course ?
· Technician in charge of the installation of the OmniPCX Office
Prerequisites :
· Use basically PCs (Microsoft Windows, Internet browser)
· Know TCP/IP
Main course objectives :
· Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
g
g
g
Starter - R200
Describe the environment, the features and the limits
Describe the packages
Describe the hardware architecture
Describe the sets range
Describe the management interface PM5
Describe the data collection and use the associated tool
Describe installation precautions
Connect the hardware
Connect the external accesses
Connect the phone sets
Connect the auxiliaries
Start and stop the system
c-learnin
4
4
4
4
4
4
4
4
4
4
4
4
i-learnin
v-learnin
Describe and use the installation wizards
Describe and use the management interface WBM
Configure a simple Internet Access by wizard
Describe the voice mail
Describe the default configuration
Manage incoming and outgoing calls by wizard
Customize the phone sets
Register DECT handsets by wizard
Describe and install PIMphony
Replace damaged hardware
4
4
4
4
4
4
4
4
4
4
Alcatel OmniPCX Office
REFERENCE : OF00TE281 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : c-learning PRICE per trainee : 810 €uros (WPL)
Custom - R2
DURATIONS :
C
2 days
I
V
PARTICIPANTS : 6 Min - 12 Max
Part of the certifying curriculum up to : AQFP
Who should attend this course ?
• Technician in charge of the installation of the Alcatel OmniPCX Office
Prerequisites :
• Use basically PCs (Microsoft Windows)
• Have attended the training Alcatel OmniPCX Office Starter - R2 or
• Be able to install and configure the OmniPCX Office using wizards
Main course objectives :
• Simply customise the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Custom - R2
According to the result of the test of the startup of the
training, describe (connect/install) the misunderstood
topics
Describe the management tool "Easy view"
Describe the management tool "EasyPlus view"
Using the procedure, describe and manage the groups
Using the procedure, describe and manage the sets
Using the procedure, describe and manage the phone
facilities
Using the procedure, describe and manage the main
system features
Using the procedure, describe and manage the voice
mail
4
4
4
4
4
4
4
4
Alcatel OmniPCX Office
Telephony services - R2
REFERENCE : OF00TE284 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : c-learning PRICE per trainee : 1 788 €uros (WPL)
DURATIONS :
C
4 days
I
V
PARTICIPANTS : 6 Min - 12 Max
Part of the certifying curriculum up to : ACFE
Who should attend this course ?
• Technicians in charge of the installation and configuration of the Alcatel OmniPCX Office
Prerequisites :
• Use basically the PCs (Microsoft Windows)
• Have the AQFP level on Alcatel OmniPCX Office R2
• Have attended the Alcatel OmniPCX Office Custom - R2 training
Main course objectives :
• Perform a full Voice installation on the OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Telephony services - R2
Configure and use the management tool PM5 in "expert"
mode
Describe the services offered by the Alcatel OmniVista for
the OmniPCX Office
Apply the procedure to customise the numbering
Apply the procedure to manage incoming and outgoing
calls
Apply the procedure to manage the metering for internal
or external interfaces
Customize the voice mail
Configure the application "Visual Mailbox"
Display the statistics about the voice mail
Configure the application "automated attendant"
Configure the application "Hotel"
Identify the hardware errors
4
4
4
4
4
4
4
4
4
4
4
Describe the main information of the system messages
Apply the procedure to upgrade an Office R4 database
Describe the migration from an Alcatel OmniPCX Office
R110 to a R200
Apply the procedure to upgrade the system by
downloading
Set up the Least Cost Routing for easy direct multi-carrier
cases
4
4
4
4
4
Alcatel OmniPCX Office
Internet Services - R2
REFERENCE : OF00TE285 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : c-learning PRICE per trainee : 1 788 €uros (WPL)
DURATIONS :
C
4 days
I
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACFE
Who should attend this course ?
• Technicians in charge of the installation of the OmniPCX Office
Prerequisites :
• Use the PCs (Microsoft Windows, Internet browser)
• Have attended the Alcatel OmniPCX Office Custom - R2 training or
• Have AQFP level on OmniPCX Office R2
• Know Internet protocols (TCP/IP, HTTP, POP3, ..)
Main course objectives :
• Implement the simple solutions of Internet on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Internet Services - R2
Describe the Internet services
Describe the WBM ergonomics
Describe and implement the network services
Describe the "LAN server" facility
Describe and implement the shared internet access
Describe and implement the proxy
Describe and configure the users accounts and groups
Describe the firewall and configure it simply
Describe and configure the e-mail
Describe shortly statistics and alarms
Describe and configure simple VPN
Describe the "Appliance" server topology
4
4
4
4
4
4
4
4
4
4
4
4
Alcatel OmniPCX Office
VoIP Services - R2
REFERENCE : OF00TE283 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : c-learning PRICE per trainee : 1 014 €uros (WPL)
DURATIONS :
C
2 days
I
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACSE
Who should attend this course ?
• Technicians in charge of the installation of the Alcatel OmniPCX office
Prerequisites :
• Use the PCs
• Know TCP/IP and protocols for VoIP
• Be able to install and configure the OmniPCX Office for voice solutions or
• Have attended the Alcatel OmniPCX Office Telephony services - R2 training
Main course objectives :
• Implement VoIP solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
VoIP Services - R2
Describe VoIP services
Describe, install and configure VoIP equipments
Configure VoIP parameters
Configure the H323 gateway
Describe and configure an IP phone
Describe and configure the "Fax over IP"
Describe and implement the H450
Ensure a first level of maintenance
Describe the quality of service (QoS)
4
4
4
4
4
4
4
4
4
Alcatel OmniPCX Office
Network services - R2
REFERENCE : OF00TE282 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : c-learning PRICE per trainee : 1 014 €uros (WPL)
DURATIONS :
C
2 days
I
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACSE
Who should attend this course ?
• Technicians in charge of the installation of the OmniPCX Office
Prerequisites :
• Use basically the PCs (Microsoft Windows)
• Be able to install and configure the voice aspects of the Alcatel OmniPCX Office R2 or
• Have attended the Alcatel OmniPCX Office Telephony services - R2 training
Main course objectives :
• Implement network solutions for the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Network services - R2
Configure ARS tables in a complex multi-carrier
configuration
Name the different networks and describe the protocols
and their facilities
Set up and manage network solutions through ARS
Manage synchronization of clocks in a private network
Describe the centralized metering in a private network
4
4
4
4
4
Alcatel OmniPCX Office
System Support Expert - R2
REFERENCE : OF00TE286EN LANGUAGE : ENGLISH
DELIVERY METHOD : c-learning PRICE per trainee : 2 535 €uros (WPL)
DURATIONS :
C
5 days
I
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACSE
Who should attend this course ?
• Expert in charge of the OmniPCX Office
Prerequisites :
• Use the PCs
• Know Internet protocols (TCP/IP, HTTP, POP3,..)
• Be able to install and configure all the solutions (voice, VoIP, Network, Internet) of the Alcatel
OmniPCX Office
Main course objectives :
• Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
System Support Expert - R2
Detect management related failures
Describe and modify noteworthy addresses
Describe and configure advanced features by PM5
Manage advanced DECT parameters
Describe data transfer
Describe and use network maintenance commands
Describe CTI on Alcatel OmniPCX Office
Describe and use LoLa
Describe and bring into service the RAS
Describe and implement complex VPN
Describe and configure the full firewall
Describe and implement the Intranet server
Describe and implement the Web server
4
4
4
4
4
4
4
4
4
4
4
4
4
Describe and use the statistics and real time alarms
Describe and configure the backup/restore
4
4
Alcatel OmniPCX Office
Evolution R1.1 to R2 for "Field Professional"
REFERENCE : OF00CD088 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : i-learning PRICE per trainee : 50 €uros (WPL)
DURATIONS :
C
I
2 hours
V
PARTICIPANTS : Min - Max
Part of the certifying curriculum up to : AQFP
Who should attend this course ?
• Technician in charge of the installation of the OmniPCX Office
Prerequisites :
• Use basically PCs (Microsoft Windows, Internet browser)
Main course objectives :
• Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Evolution R1.1 to R2 for "Field Professional"
Describe the new hardware
Describe the new phone features
4
4
Alcatel OmniPCX office
Evolution R1.1 to R2 for "Field Expert"
REFERENCE : OF00TE273 LANGUAGE : ENGLISH or LOCAL
DELIVERY METHOD : Blended Learning PRICE per trainee : 1440 €uros (WPL)
DURATIONS :
C
3 days
I
2 hours
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACFE
Who should attend this course ?
• Technician in charge of the installation and configuration of the Alcatel OmniPCX Office
Prerequisites :
• Have the level ACFE on Alcatel OmniPCX Office R1.1
Main course objectives :
• Install and configure the voice features of the Alcatel OmniPCX Office
Alcatel OmniPCX office
c-learning
i-learning
v-learning
Evolution R1.1 to R2 for "Field Expert"
Describe the enw hardware
Describe and implement the new phone facilities
Describe and use the "Hot Plug"
Describe the novelties about the software keys
Describe and configure the voice mail enhancements
Describe and implement the migration
Describe the new Internet facilities
Describe the WBM ergonomics
Describe the e-mail enhancements
Describe the "LAN" server feature
Describe and configure the proxy
Describe and configure the users accounts and groups
management
4
4
4
4
4
4
4
4
4
4
4
4
Describe the "Appliance" server topology
Describe the new hardware
4
4
Alcatel OmniPCX Office
Evolution R1.1 to R2 for "System Expert"
REFERENCE : OF00TE274 LANGUAGE : ENGLISH
DELIVERY METHOD : Blended Learning PRICE per trainee : 2 635 €uros (WPL)
DURATIONS :
C
5 days
I
2 hours
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACSE
Who should attend this course ?
• Experts in charge of the installation or configuration of the Alcatel OmniPCX Office
Prerequisites :
• Use of PCs
• Have the level ACSE on Alcatel OmniPCX Office R110
Main course objectives :
• Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Evolution R1.1 to R2 for "System Expert"
Describe the new hardware
Describe and implement the new phone facilities
Describe and use the "Hot Plug"
Describe the novelties about the software keys
Describe and configure the voice mail enhancements
Describe and implement the migration
Describe the new Internet facilities
Describe the WBM ergonomics
Describe and implement the dynamic DNS
Describe the "LAN" server feature
Describe and configure the proxy
Describe and configure the users accounts and groups
management
4
4
4
4
4
4
4
4
4
4
4
4
Describe the "Appliance" server topology
Describe and configure the RAS
Describe and configure the complex VPN
Describe and configure the firewall
Describe and configure the file server
Describe and configure the Intranet server
Describe and use the statistics and alarms
Describe and implement the backup/restore
Describe VoIP novelties
Describe and use E-mail enhancements
Describe the new hardware
4
4
4
4
4
4
4
4
4
4
4
Alcatel OmniPCX Office
Evolution from Alcatel Office R4 to OmniPCX Office R2
REFERENCE : OF00TE272 LANGUAGE : ENGLISH
DELIVERY METHOD : Blended Learning PRICE per trainee : €uros (WPL)
DURATIONS :
C
3 days
I
V
PARTICIPANTS : 8 Min - 12 Max
Part of the certifying curriculum up to : ACFE
Who should attend this course ?
• Technician in charge of the installation and the configuration of the Alcatel OmniPCX Office
R2
Prerequisites :
• Have the level ACFE on Alcatel Office R4
Main course objectives :
• Install and configure the Alcatel OmniPCX Office R4
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Evolution from Alcatel Office R4 to OmniPCX Office R2
Describe the advantages of the new "Communication
Appliance" compared to the Alcatel Office R4
Describe the hardware architecture of the OmniPCX
Office R2
Describe and install the application Voice mail
Bring into service the automatic call handling
Describe, install and configure the new phone features
Describe the upgrade of a database of the Alcatel Office
R4 to the OmniPCX Office
4
4
4
4
4
4
Alcatel OmniPCX Office
Services on OmniPCX Office R2
REFERENCE : PS00TE241EN. LANGUAGE : ENGLISH
DELIVERY METHOD : c-learning PRICE per trainee : €uros (WPL)
DURATIONS :
C
3 days
I
V
PARTICIPANTS : 6 Min - 12 Max
Part of the certifying curriculum up to :
Who should attend this course ?
• Presales
Prerequisites :
• Have knoledge on internet protocols, technology, LAN, security, email messaging
• or have attended FG00TE076 training course
Main course objectives :
• Descrbe the Alcatel OmniPCX Office Services R2x
Alcatel OmniPCX Office
c-learning
i-learning
v-learning
Services on OmniPCX Office R2
Describe the Alcatel OmniPCX Office R2 positioning
Describe the Alcatel OmniPCX Office R2 global offer
Describe the Alcatel OmniPCX Office R2 competition
Describe the Alcatel OmniPCX Office R2 architecture
Describe the main commercial aspects
Describe the ordering tools
Describe the migration from Alcatel OmniPCX Office R1
to R2
Describe the OmniPCX Office on site facilities
Describe the mobility solution
Describe the management tools and capabilities
Describe off site facilities
Describe the hospitality feature
4
4
4
4
4
4
4
4
4
4
4
4
Describe the Internet features
Describe the VoIP solutions
Describe the networking solutions
Describe the CTI solutions
4
4
4
4
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