Aastra Model 6730i IP Phone
User Guide
Release 3.2.2
Service Pack 3 Hot Fix 1
41-001376-00 Rev 01– 06.2013
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-exclusive, restricted use license to use Software in object form solely with the Equipment for which
the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such
by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the
jurisdiction of the Customer. In addition, these confidential and proprietary programs are works conforming to the
requirements of Section 401 of title 17 of the United States Code. Customer shall not disclose to any third party such
confidential and proprietary programs and information and shall not export licensed Software to any country except in
accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form.
Customer shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine
readable form or language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the Software to third parties. All Software furnished hereunder (whether or not part of
firmware), including all copies thereof, are and shall remain the property of Seller and its Suppliers and are subject to the
terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions
contained herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any
Equipment other than that for which it is intended, or any other material breach of this Agreement, shall automatically
terminate this license. If this Agreement is terminated for breach, Customer shall immediately discontinue use and
destroy or return to Seller all licensed software and other confidential or proprietary information of Seller. In no event
shall Seller or its suppliers or licensors be liable for any damages whatsoever (including without limitation, damages for
loss of business profits, business interruption, loss of business information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even if Seller has been advised of the possibility of such
damages.
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Contents
Software License Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Phone Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Installation and Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Plugging in and Starting the Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Idle Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Incomplete Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
No Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
IP Phone Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Key Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Key Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Keypad Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Methods for Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Phone Options via the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Phone Options via the Aastra Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Phone Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Phone Status via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Phone Status via the Aastra Web UI. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Ring Tones and Tone Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Contrast Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Live Dialpad*. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Set Audio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Resetting a User Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
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Contents
Phone Lock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Defining an Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Line Keys and Programmable Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Multiple Line and Call Appearance Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Creating a Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Editing Speed Dial Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Automatic Call Distribution (ACD) Key (for Sylantro Servers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Directed Call Pickup/Group Call Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Sprecode Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Last Call Return (lcr) Key (for Sylantro Servers). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
BLF/Xfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Speeddial/Xfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Speeddial/Conference Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Directory Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83
Services Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Phone Lock Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Paging Key (Sends the RTP Stream) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Deleting a Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
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Receiving Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Directory List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Account Configuration (DND and Call Forwarding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Star Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Display DTMF Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Stuttered Dial Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
XML Beep Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Preferred Line and Preferred Line Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Using Redial Key for “Last Number Redial” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Group RTP Paging (receives RTP streams) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Available Features Enabled by Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Outgoing Intercom Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
41-001376-00 Rev 01 – 06.2013 v
Contents
Missed Call Summary Subscription . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Customizable Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Autodial (Hotline and Warmline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Centralized Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Answer and Ignore Keys for XML Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Playing a WAV File On Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Using the Keypad During Active XML Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Key Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
XML Applications and Off-Hook Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
XML Override for a Locked Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
RTP Recording and Simultaneous Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
“Hold” Feature Enhancement (for Broadsoft Servers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Configurable Save and Delete Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Authentication Support for HTTP/HTTPS Download Methods Used
with Broadsoft Client Management System (CMS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Diverting Calls from Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Display of Call Destination Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Indication of Terminated Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Troubleshooting Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-1
Limited Warranty (Australia Only). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Repair Notice. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-2
Warranty Repair Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
After Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Warranty-3
Appendix A - Time Zone Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1
vi 41-001376-00 Rev 01 – 06.2013
Welcome
The Aastra 6730i offers advanced XML capability to access custom applications and is fully interoperable with
leading IP-PBX platforms. Featuring a 3-line display, the 6730i supports up to 6 lines with call appearances and
allows you to make and receive calls, transfer, conference, and more. The 6730i IP telephone provides
communications over an IP Network using the SIP IP telephony protocol, and has two hardware platforms: one
with text keys and one with symbol keys.
About This Guide
This guide explains how to use your new 6730i phone. Not all features listed are available by default. Contact your System
Administrator to find out which features and services are available on your system. Your System Administrator also has the
ability to customize some features on this phone.
Reference
For information on more advanced settings and configurations, administrators should refer to the Aastra Models 9000i
and 6700i Series SIP IP Phones Administrator Guide.
Documentation
• Aastra 6730i SIP IP Phone Installation Guide – Contains installation and set-up instructions, general features and func-
tions, and basic options list customization. This Installation Guide is included in the box with your phone.
• Aastra 6730i SIP IP Phone User Guide – Describes the most commonly used features and functions for an end user. This
User Guide can be downloaded from http://www.aastra.com.
• Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide – Contains advanced Administrator
information and procedures for setting up the 6730i IP Phone on a network. This Administrator Guide is intended for
the System Administrator and can be downloaded from http://www.aastra.com.
Phone Features
• 3-line LCD screen
• 8 programmable top keys
• Press-and-hold speed dial key configuration feature
• Supports up to 6 call lines with LEDs
• Full-duplex speakerphone for handsfree calls
• Headset mode support (via handset jack)
• AC power adapter (included)
• Enhanced busy lamp fields*
• Set paging*
*Availability of feature dependant on your phone system or service provider.
41-001376-00 Rev 01 – 06.2013 1
Welcome
Requirements
The 6730i IP Phone requires the following environment:
• SIP-based IP PBX system or network installed and running with a SIP account created for the 6730i IP phone.
• Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server,
or HyperText Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
• Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN (1000 Mbps) recommended)
• Category 5/5e straight through cabling (category 6 straight through cabling required for optimum Gigabit Ethernet
performance)
• Power source
Installation and Setup
If your System Administrator has not already setup your 6730i phone, please refer to the Aastra 6730i Installation Guide
for basic installation and physical setup of the 6730i. For more advanced administration and configuration information,
System Administrators should refer to the Aastra Models 9000i and 6700i Series SIP IP Phones Administrator Guide.
2 41-001376-00 Rev 01 – 06.2013
Getting Started
The 6730i must be set up and configured prior to its first use. This section describes phone behavior and start up screens
you may see when the phone is first plugged in, or when it is restarted.
Plugging in and Starting the Phone
The 6730i automatically begins the start up sequence as soon as it is connected. The phone goes through this process the
first time you plug in your phone and every time you restart your phone.
Note:
Some start up screens only appear the first time you connect your phone, or if your phone has been factory defaulted.
The phone displays the following startup screens.
Aastra 6730i
Firmware Loaded
LLDP
Initializing
network
During the first start up the 6730i phone attempts to contact the Redirection and Configuration Server (rcs.aastra.com) for
current server information. No personal information is transmitted from the phone during this process.
Contacting
Redirector
The 6730i phone may also look for configuration servers on your local network (press 3Remote to enter a remote server
address, or 4Skip to continue without checking for servers).
Auto Discovery
Remote
Skip
41-001376-00 Rev 01 – 06.2013 3
Getting Started
If appropriate servers are found they are listed for you to select from by scrolling down to view the complete list. (Press
3Skip to continue without selecting a server.).
Choose Server
<server name>
Skip
The 6730i phone then checks settings and looks for new configuration and firmware updates for the phone from a
server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments
while the phone downloads the latest updates.
Updating
conguration
Select
Note:
New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your
System Administrator and should be scheduled during non-business hours or slow call periods.
Important!
Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information.
If language packs were loaded to your phone by your System Administrator, the following screen displays during startup.
Downloading
language packs.....
When the configuration update is complete, the phone displays the following screens.
Network
DSP
SIP
Done
4 41-001376-00 Rev 01 – 06.2013
Getting Started
John Burns
9054550055
Sat Jun 8 2:55pm
1
Network Connected
2
Idle Screens
Idle Screen 1
When the phone has successfully updated the configuration and connected to the network, the phone displays the Idle
State screen:
The Idle State screen lists your name (SIP screen name), extension (or phone number), and day, date, and time. The "1" in
the upper corner in the above example indicates the idle screen for the first line appearance. You can use the left and right
arrow keys to scroll through the idle screens for all six line appearances on the 6730i.
This screen is shown whenever your phone is not in use.
Idle Screen 2
The second display line displays the following temporary messages if the event occurs:
• No Service
• DHCP Failed
• Restarting......
• New IP Obtained
• Network Disconnected/Connected
Note:
Since "Network Disconnected/Connected" displays on two lines, the date and time does not show if this event displays.
The second line can also display the following status messages, listed in order of display priority:
• Call forward status
• DND On (Do Not Disturb)
• Number of missed calls
When more than one status message displays, the 2 is shown after the message to indicate you can use the 2 and 5 navigation keys to scroll through the remaining messages.
1
John Burns
CFWD All
Jun 8 2:55pm
41-001376-00 Rev 01 – 06.2013 5
Getting Started
Incomplete Configuration
If your phone displays an "Incomplete Config" message without any extension or user name at the end of the start up
sequence instead of an Idle state screen, this indicates the phone configuration that was downloaded from the configuration server is not complete or correct. Contact your System Administrator for assistance.
No Service
When the phone is not properly connected to the network, or the account has not been configured by the Network
Administrator, the "No Service" or "Network Disconnected" prompt appears on the display and the telephone status
light turns ON. The phone also displays the default time and date of 12:00am Jan. 1st, 2000. Check that the cables are
tightly connected to the phone and to the wall jack. The phone should automatically detect when the connection is
reconnected and display the "Network Connected" prompt temporarily.
If changes have been made to your phone settings, you may need to restart your phone. For more information on
restarting your phone, see “Restarting Your Phone” on page 39.
For more information about connecting your phone, refer to the Aastra 6730i Installation Guide. Check with your System Administrator for assistance.
6 41-001376-00 Rev 01 – 06.2013
IP Phone Keys
Key Panel
The following sections describe the various 6730i phone key functions on both the symbol and text hardware platforms,
and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol
hardware platform are used throughout this document.
6730i Handset
High Quality Speakerphone
Message Waiting Lamp
Hold Key
Volume Control
Mute Key
Goodbye Key
Redial Key
Options Key
Callers List Key
Conference Key
Transfer Key
Line/Call Appearance keys
Speaker Key
Keypad
Navigation Keys
8-Line LCD Screen
Programmable Keys
41-001376-00 Rev 01 – 06.2013 7
IP Phone Keys
Hold
Redial
Goodbye
Speaker
Options
Callers
Conf
Transfer
Key Description
The following table identifies the keys on the key panel of your 6730i IP phone that you can use for handling calls.
Tex t Ke ys Symbol Keys Key Description
Hold Key - Places an active call on hold. To retrieve a held call, press the call appearance key
beside the light that is flashing.
Redial Key - Redials up to 100 previously dialed numbers. Pressing the Redial key twice redials the last dialed number.
Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the
Options List, without saving changes.
Volume Control Key - Adjusts the volume for the handset, ringer, and handsfree speaker. For
more information, refer to the “Adjusting Volume section” in the Aastra 6730i Installation
Guide provided with your phone.
Navigation Keys - Pressing the UP and DOWN arrow keys lets you view different status and
text mess ages on the LCD display (if there is more than 1 l ine of status/tex t messages). These
keys also let you scroll through menu selections, such as the Options List, and scroll through
a remote number that is displayed on the phone. Users can press the scrolling DOWN navigation key to view the rest of the phone number content.
Pressing the LEFT and RIGHT arrow keys lets you view the different line/call appearances.
While in the Options List, these keys allow you to exit or enter the current option.
When you are editing entries on the display, pressing the LEFT arrow key works as a backspace instead of a moving cursor. the LEFT arrow key erases the digit/character at the cursor
location including the dot/decimal. The RIGHT arrow key sets the option.
Speaker Key - Transfers the active call to the speaker, allowing handsfree use of the phone.
Switched between headset and speaker depending on audio mode setting.
Options Key - Accesses services and options to customize your phone. Your System Administrator may have already customized some of your settings. Check with your System Administrator before changing the administrator-only options.
Callers List Key - Accesses the last 200 calls received.
Conference Key - Begins a conference call with the active call.
Transfer Key - Transfers the active call to another number.
8 41-001376-00 Rev 01 – 06.2013
Tex t Keys Symbol Keys Key Description
Line 1
Line 2
1
2
3
4
5
6
7
8
Line/Call Appearance Keys - Connect you to a line or call. The Aastra 6730i IP phone sup-
Line 2
ports 2 line keys, each with LED indicator lights. Additional lines (up to 6 in total) can be
added to the programmable keys.
Line 1
Programmable Keys - 8 Top Keys - all 8 keys are programmable.
Keys 5 and 6 are designated as the SAVE and DELETE keys, respectively. These keys must be
made configurable by the System Administrator before they can be changed.
The following are the default functions for the programmable keys on the 6730i IP phone:
1 - None
2 - None
3 - None
4 - None
5 - SAVE - Allows you to save numbers (preconfigured) and/or names to the Directory. Using
this key, you enter the number, name, and line (or speed dial key) to record in the Directory
List.
6 - DELETE - Allows you to delete entries (preconfigured) from the Directory List and Callers
List. (Must enter the Directory or Callers list and select an entry, then press twice to delete
entry).
7 - DIRECTORY - Displays up to 200 names (preconfigured) and phone numbers (stored in
alphabetical order)
8 - SERVICES - Accesses enhanced features (preconfigured) and services through the Services menu.
Note:
For more information about configuring the SAVE and DELETE keys, see “Configurable Save
and Delete Keys” on page 160.
For more information about programming keys to perform specific functions, see “Line Keys
and Programmable Keys” on page 42.
IP Phone Keys
41-001376-00 Rev 01 – 06.2013 9
IP Phone Keys
Keypad Keys
The 6730i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the
alphabet. The 6730i phone keypad includes the following:
Keypad Key Description
0Dials 0
1 Dials 1
2 ABC Dials 2
3 DEF Dials 3
4 GHI Dials 4
5 JKL Dials 5
6 MNO Dials 6
7 P QRS Dials 7
8 TUV Dials 8
9 WXYZ Dials 9
Dials the Operator on a registered phone
When entering text, this key enters A with one press, B with two presses, and C with three presses
When entering text, this key enters D with one press, E with two presses, and F with three presses
When entering text, this key enters G with one press, H with two presses, and I with three presses
When entering text, this key enters J with one press, K with two presses, and L with three presses
When entering text, this key enters M with one press, N with two presses, and O with three presses
When entering text, this key enters P with one press, Q with two presses, R with three presses, and S with four presses.
When entering text, this key enters T with one press, U with two presses, and V with three presses
When entering text, this key enters W with one press, X with two presses, Y with three presses, and Z with four presses.
The "*" is called the "star key". The "#" is called the "number sign", "pound key", or "hash key", depending on one's nationality or personal preference. These can be used for special functions such as accessing voicemail. The “star key” and
“pound key” functions are dependant on your country’s feature availabilities. Contact your System Administrator for
more information about available functions using these keys.
These keypad keys can be used for any of the following on the phone:
• Dial a phone number to make a call (see “Dialing a Number” on page 93.)
• Enter digits or letters in the IP Phone user interface.
• Program a speed dial number (see “Creating a Speed Dial Key” on page 46.)
• Press a speed dial key (see “Creating a Speed Dial Key”on page 46.)
• Press the keys associated with a called Interactive Voice Response (IVR) system.
10 41-001376-00 Rev 01 – 06.2013
Methods for Customizing Your Phone
There are two ways to customize specific options on your phone:
• Using the Options key on the IP Phone
• Using the Aastra Web UI in an Internet browser window from your PC.
Phone Options via the IP Phone UI
You can customize your phone by pressing the Options key and accessing the IP Phone UI.
These options allow you to customize the following phone settings.
Option Number Option
1Call Forward
1. All
2. Busy
3. No Answer
4. All Off
5. All On
The menus that display for Call Forward are dependant on the Call Forward
Mode set on the phone. Default is "Account" mode.
2Preferences
1. To ne s
Ring Tone
Ton e Se t
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
Audio Mode
Headset Mic Vol
6. Time and Date
Time Format
Daylight Savings
Date Format
Time Zone
Time Server 1
Time Server 2
Time Server 3
Set Time
Set Date
7. Language
Screen Language
Input Language
3 Phone Status
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Copyright
4Password
5 Administrator Menu (Password Protected)*
6Restart Phone
7 Phone Lock
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Methods for Customizing Your Phone
Note:
*The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These
options should only be set up and changed by your System Administrator.
Simplified Options Menu
Your System Administrator may configure a simplified options menu for your phone. The following table indicates the
options that may appear on your phone if the simplified options menu is applied.
Option Number Option
1 Call Forward
2Preferences
3 Phone Status
4 Phone Lock
1. All
2. Busy
3. No Ans
4. All Off
5. All On
The menus that display for Call Forward are dependent on the Call Forward
Mode set on the phone. Default is “Account” mode.
1. To ne s
Ring Tone
Ton e Set
2. Contrast Level
3. Set Audio
Audio Mode
Headset Mic Vol
1. IP&MAC Addresses
2. LAN Port
3. PC Port
4. Firmware Info
5. Error Messages
6. Restart Phone
7. Factory Default
8. Erase Local Cfg.
9. Copyright
Using the IP Phone UI
IP Phone UI
1. Press the Options key on the phone to enter the Options List.
2. Press Enter, the 4 key, or press the digit number of the corresponding option to select an option.
3. Change a selected option if applicable.
4. Press the Set or Done key to save the change.
5. Press the key, the 3 key, or the key at any time to exit without saving changes.
Reference
For more information about customizing your phone using the available options from the IP Phone UI, see the section
“Customizing Your Phone” on page 20.
For more information about Administrator options, contact your System Administrator.
12 41-001376-00 Rev 01 – 06.2013
Methods for Customizing Your Phone
Phone Options via the Aastra Web UI
In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In
order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP
address, see “Finding Your Phone’s IP Address” on page 17.
Using the Aastra Web UI
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
The following logon screen displays:
2. At the prompt, enter your username and password and click OK
Note:
For a user, the default user name is “user” and the password field is left blank.
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Methods for Customizing Your Phone
The Status window displays for the IP phone you are accessing.
You can logout of the Aastra Web UI at any time by clicking Log Off.
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Methods for Customizing Your Phone
• None • Pickup
• Line • Last Call Return (lcr)
• Speed Dial • Call Forward
• Do Not Disturb (DND) • BLF/Xfer
• Busy Lamp Field (BLF) • Speeddial/Xfer
• BLF/List • Speeddial/Conf
• Auto Call Distribution (ACD) • Directory
• Directed Call Pickup • Icom (Intercom)
• Extensible Markup Lan-
guage (XML)
• Services
• Flash • Phone Lock
• Sprecode • Paging
• Park
The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings.
Headings Descriptions
Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware informa-
Operation User Password - Allows you to change user password. For more information about changing User Password, see “User Password”on
tion about the IP phone, and information about the SIP account(s) currently configured on the phone. The information in the Status
window is read-only.
page 37.
Phone Lock - Allows you to assign an emergency dial plan to the phone, lock the phone to prevent any changes to the phone and to
prevent use of the phone, and reset the user password.
Programmable Keys - There are 8 function keys that you can configure to perform the functions identified in the following list:
Your Administrator must unlock the SAVE and DELETE keys in order for these keys to be configurable. For more information about the
SAVE and DELETE keys, see “Configurable Save and Delete Keys” on page 160.
Keypad Speed Dial - Allows you to assign a speed dial number to a specific digit on the phone’s keypad for speed dialing purposes.
Directory - Allows you to copy the Callers List and Directory List from your IP phone to your PC.
Reset - Allows you to restart the IP phone when required.
Basic Settings Preferences - Allows you to enable/disable the following:
• Display DTMF Digits
• Play Call Waiting Tone
• Stuttered Dial Tone
• XML Beep Support
• Status Scroll Delay (seconds)
• Switch UI Focus to Ringing Line
• Call Hold Reminder During Active Calls
• Call Hold Reminder
• Call Waiting Tone Period
• Preferred Line
• Preferred Line Timeout (seconds)
• Message Waiting Indicator Line
• DND Key Mode
• Call Forward Key Mode
This category also allows you to configure:
• Incoming Intercom Call Settings
41-001376-00 Rev 01 – 06.2013 15
• Group Paging RTP Settings
• Ring Tones (global and per-line basis)
• Time and Date Settings
• Language Settings
Account Configuration - Allows you to configure “Do Not Disturb” (DND) and “Call Forwarding” (CFWD) by account. You can have
multiple accounts on the 6730i.
Phone Status
You can view the status of your phone using the IP Phone UI or the Aastra Web UI.
Phone Status via IP Phone UI
The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
This option allows you to view your phone’s:
• Network status including your phone’s IP and MAC address
• Local Area Network (LAN) port information
• PC Port information (if PC link exists)
• Firmware version
• Error messages from the last reboot or startup
• Copyright information
Use the following procedure to view the status of your phone using the IP Phone UI.
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Phone Status.
3. Select the option you want to view:
• IP&MAC Address
• LAN Port
• PC Port
• Firmware Info
• Error Messages
• Copyright
The option you select displays to the LCD. Use the 2 and 5 keys to scroll the through the LCD display.
16 41-001376-00 Rev 01 – 06.2013
Phone Status
IP Address:
10.40.50.112
=Exit
=Next
Finding Your Phone’s IP Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the
browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
IP Phone UI
Phone Status via the Aastra Web UI
1. Press the key on the phone to enter the Option List.
2. Select Phone Status and press the 4 key.
3 Phone Status
=Next
3. Select "IP&MAC Addresses" and press the 4 key.
=Enter
1 IP&MAC Addresses
=Next
The IP address of your 6730i IP phone displays in the "IP Address" field.
Use the following procedure to view the phone status via the Aastra Web UI.
Aastra Web UI
1. Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
2. In the Username/Password window, enter your username and password and click OK.
=Enter
Note:
For a user, the default user name is “user” and the password field is left blank.
41-001376-00 Rev 01 – 06.2013 17
Phone Status
The Status window displays for the IP phone you are accessing.
This Status window is view only. It displays the status of your phone which includes the following:
• Network Status
• Hardware Information
• Firmware Information
• SIP Status
18 41-001376-00 Rev 01 – 06.2013
SIP Account Status
The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI.
The following table describes the status conditions that can display for the account.
Status Condition Description
Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Example:
Backup
Registrar
Line SIP Account Status Used?
1 650@proxy.com:5060 Registered Yes
where
Account Number is “1”
SIP Account is “650@proxy.com” on port “5060”
Status is “Registered”
Backup registrar is used (“Yes”)
SIP Error Number Displays on accounts when registration fails with the SIP proxy server.
Phone Status
Example:
Backup
Line SIP Account Status Used?
4 653@proxy.com:5060 401 No
where
Account Number is “4”
SIP Account is “653@proxy.com” on port “5060”
Status is “401” - Unregistered if SIP registration fails.
Backup registrar is used (“No”)
Registrar
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Customizing Your Phone
The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and provide procedures applicable to the option.
Ring Tones and Tone Sets
You can configure ring tones and ring tone sets on the IP phone.
Ring Tones
There are several distinct ring tones a user can select from to set on the IP phones. You can enable/disable these ring
tones on a global or per-line basis.
The following table identifies the valid settings and default values for each type of configuration method.
Ring Tones Table
Configuration Method Valid Values Default Value
IP Phone UI Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Aastra Web UI Global:
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Lines 1 to 6 Per-Line Setting:
Global
Ton e 1
Ton e 2
Ton e 3
Ton e 4
Ton e 5
Silent
Global Setting:
Ton e 1
Global Setting:
Ton e 1
Per-Line Setting:
Global
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Customizing Your Phone
Ring Tone Sets
In addition to ring tones, you can configure ring tone sets on a global-basis on the IP phone. Ring tone sets consist of tones
customized for a specific country. The ring tone sets you can configure on the IP phones are:
• Australia
• Brazil
• Europe (generic tones)
• France
• Germany
• Italy
• Italy2
• Malaysia
• Mexico
• Russia
• Slovakia
• UK
• US (Default - also used in Canada)
When you configure the country's tone set, the country-specific tone is heard on the phone for the following:
• dial tone
• secondary dial tone
• ring tone
• busy tone
• congestion tones
• call waiting tone
• ring cadence pattern
You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI.
Configuring Ring Tones and Tone Sets
IP Phone UI
Use the following procedures to configure ring tones and tone sets on the IP phone.
Global configuration only
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Ton es .
4. Select Ring Tone.
5. Select the type of ring tone (Ton e 1 through To ne 5, or Silent).
6. Select Set and then press 2.
7. Select Tone Set.
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Customizing Your Phone
8. Select the country for which you want to apply the tone set.
Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Russia, Slovakia, UK,
and US. Default is US.
9. Select Set and then press 4.
The ring tone and tone set you select is immediately applied to the IP phone.
Aastra Web UI
1. Click on Basic Settings->Preferences->Ring Tones.
For global configuration:
2. In the "Ring Tones" section, select a country from the "Ton e Set" field.
Valid values are Australia, Brazil, Europe, France, Germany, Italy, Italy2, Malaysia, Mexico, Brazil, Russia, Slovakia,
UK, and US. Default is US.
Note:
*See the “Ring Tones Table” on page 20 for valid values.
For per-line configuration:
3. In the "Ring Tone" section, select a line for which you want to set ring tone.
4. Select a value from the "LineN" field
Note:
See the “Ring Tones Table” on page 20 for valid values.
5. Click Save Settings.
.
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Customizing Your Phone
Contrast Level
The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use
this option to set the preference of contrast level.
You can set the contrast level using the IP Phone UI only.
Setting Contrast Level
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Contrast Level.
4. Use the 3 and 4
5. Press Select to save your selection.
navigation keys to increase or decrease the intensity of contrast lighting on the LCD.
Live Dialpad*
The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6730i IP
phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or programmable key is pressed.
With live dial pad OFF, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a
call to that number.
*Availability of feature dependant on your phone system or service provider.
You can enable/disable the live dialpad using the IP Phone UI only.
Enabling/Disabling Live Dialpad
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Live Dialpad.
4. Use the navigation keys to navigate to ON or OFF.
5. Press Set to save your selection.
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Customizing Your Phone
Set Audio
The "Set Audio" option on the IP Phone allows you to set the audio mode for your IP phone. It also allows you to set the
volume level of the headset microphone. You can set Audio on your IP phone using the IP Phone UI only.
Audio Mode
The 6730i allows you to use a handset, a headset connected through the handset port, or handsfree mode to handle
incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide
maximum flexibility in handling calls. There are four audio mode options you can set:
Auto Mode Option Description
Speaker This is the default setting. Calls can be made or received using the handset or hands free speakerphone. In handset audio
mode, pressing the key on the phone switches to hands free speakerphone. In Speaker audio mode, lift the handset to switch to the handset.
Headset Choose this setting if you want to make or receive all calls using a handset, or headset connected through the handset
Speaker/Headset
Headset/Speaker
port.
Incoming calls are sent to the hands free speakerphone first when the key is pressed. By pressing the key again,
you can switch back and forth between the hands free speakerphone and the headset. At anytime, lifting the handset
switches back to the handset from either the hands free speakerphone or the headset.
Incoming calls are sent to the headset first when the key is pre sse d. B y pr ess ing the key ag ain , yo u ca n sw itc h ba ck
and forth between the headset and the hands free speakerphone. At anytime, lifting the handset switches back to the
handset from either the headset or the hands free speakerphone.
Headset Mic Volume
The "Headset Mic Volume" option allows you to set the volume level for the headset microphone.
24 41-001376-00 Rev 01 – 06.2013
Setting Audio Mode and Headset Mic Volume
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Set Audio.
4. Select Audio Mode.
5. Select the audio mode you want to use on your phone. Valid values are:
• Speaker
• Headset
• Speaker/Headset
• Headset/Speaker
6. Press Set to save your selection.
7. Select Headset Mic Volume.
8. Select the Low, Medium, or High volume level.
9. Press Set to save your selection.
Customizing Your Phone
Time and Date
On the IP phones, you can configure the following:
• Time and date
• Time and date format
• Time zone
• Daylight savings time
• Time Servers
Note:
Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI.
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Customizing Your Phone
Configuring Time and Date
Use the following procedures to configure the time and date settings on the IP phone.
IP Phone UI
Set Time and Time Format
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Time and Date.
4. Select Set Time.
5. Using the keys on the keypad, enter a time to set on the IP phone. Use the
3 and 4 navigation keys to move backward or forward when entering the time. Use the "*" key to set either AM or PM.
6. Press Set to save the time setting.
7. Select Time Format.
8. Using the navigation keys, set the Time Format to either a 12 hour format or a 24 hour format. Valid values are 12 Hour
and 24 Hour. Default is 12 Hour.
9. Press Set to save the Time Format you selected.
Set Date and Date Format
1. Select Preferences.
2. Select Time and Date.
3. Select Set Date.
4. Using the keys on the keypad, enter a date to set on the IP phone. Use the
3 and 4 navigation keys to move backward or forward when entering the date.
5. Press Set to save the date setting.
6. Select Date Format.
7. Select a date format from the list of options. Default is WWW MMM DD. Valid values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
8. Press Set to save the Date Format setting.
Set Time Zone
1. Select Preferences.
2. Select Time and Date.
26 41-001376-00 Rev 01 – 06.2013
3. Select Time Zone.
4. Press * to display a list of Time Zone options.
A list of Time Zones display for different areas of the world.
5. Select a Time Zone that applies to your area by using the navigation keys.
The default Time Zone is US-Eastern.
Note:
For a list of the Time Zone values available on the IP Phone, see “Appendix A - Time Zone Codes.”
6. Press Set to save the Time Zone setting.
Customizing Your Phone
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Customizing Your Phone
Set Daylight Savings Time
1. Select Preferences.
2. Select Time and Date.
3. Select Daylight Savings.
4. Select a Daylight Savings time from the list of options.
Valid values are:
• OFF
• 30 min summertime
• 1 h summertime
• Automatic (Default)
Note:
The default for Daylight Savings is Automatic.
5. Press Set to save the Daylight Savings setting.
Set Time Servers
With a valid time server enabled your IP phone will synchronize the time displayed with the specified configuration
server. The phone will use the time from Time Server 1 unless it is not configured or unavailable, in which case it will
move on to Time Server 2, and if necessary Time Server 3.
1. Select Preferences.
2. Select Time and Date.
3. Select from Time Server 1, Time Server 2, or Time Server 3.
4. Enter an IP address or domain name for the time server.
Note:
The default for Time Servers is Enabled. The Time Servers can be Enabled or Disabled only from the Aastra Web UI.
5. Press Set to save the time server setting.
Aastra Web UI
1. Click on Basic Settings->Preferences->Time and Date Setting.
2. In the “Time Format” field, select the time format you want to use on your phone. Valid values are:
• 12h (12 hour format) (default)
• 24h (24 hour format)
Note:
The time and time format you configure display on the phone’s idle screen.
28 41-001376-00 Rev 01 – 06.2013
Customizing Your Phone
3. In the “Date Format” field, select the date format you want to use on your phone. Default is WWW MMM DD. Valid
values are:
• WWW MMM DD (default)
• DD-MMM-YY
• YYYY-MM-DD
• DD/MM/YYYY
• DD/MM/YY
• DD-MM-YY
• MM/DD/YY
• MMM DD
• DD MMM YYYY
• WWW DD MMM
• DD MMM
• DD.MM.YYYY
Note:
The date and date format you configure display on the phone’s idle screen.
4. In the “NTP Time Servers” field, enable by checking the checkbox or disable by unchecking the box (default is enabled).
5. In the “Time Server 1”, “Time Server 2”, and “Time Server 3” fields, enter IP addresses or qualified domain names
for the primary, secondary, and tertiary time servers.
Note:
Time Servers can only be entered if NTP Time Servers is enabled.
6. Click Save Settings.
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Customizing Your Phone
Language
The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language. The IP phones support the following languages:
• English
• Czech
• Catalan
• Valencian
• Welsh
• German
• Danish
• Spanish
• Mexican Spanish
• Finnish
• French
• Canadian French
• Italian
• Dutch
• Dutch (Netherlands)
• Norwegian
• Polish
• Portuguese
• Portuguese Brazilian
• Russian
• Slovak
• Swedish
• Turkis h
You can also configure the language to use when inputting values in the Aastra Web UI and the IP Phone UI.
Specifying the Language to Use
Once the language pack(s) are available on your phone from your System Administrator, you can specify which language
to use on the phone and/or the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone.
30 41-001376-00 Rev 01 – 06.2013
Customizing Your Phone
IP Phone UI
Use the following procedure to specify which language to use for the IP Phone UI.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
4. Select Screen Language.
The language setting displays a check mark indicating this is the current language on the IP Phone.
5. Using the 2 and 5 keys, scroll through the languages.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone. English is the default language and cannot be changed or removed. For more information about loading language packs, see your System Administrator.
6. Press Set to set the language on the phone.
The change is dynamic. When you exit the Options Menu, the phone displays all menu items in the language you
selected.
Aastra Web UI
Note:
You must have the language pack(s) already loaded to your phone in order to use them. For more information about
loading language packs, see your System Administrator.
1. Click on Basic Settings->Preferences->Language Settings.
2. In the “Webpage Language” field, select a language to apply to the Aastra Web UI.
Note:
All languages may not be available for selection. The available languages are dependant on the language packs currently loaded to the IP phone by your System Administrator. English is the default language and cannot be changed
or removed.
3. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected.
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Customizing Your Phone
Language Input
The 6730i supports text and character inputs in various languages (English, German, French, Spanish, Italian, Portuguese,
Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on
the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and
characters in a specific language when performing inputs on the phone.
The following tables identify the language characters that you can use to enter text and characters on the 6730i.
Keypad Input Alphabet Tables
English (default)
Key Uppercase Characters Lowercase Characters
0 0 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2 abc2
3 DEF3 def3
4 GHI4 ghi4
5 JKL5 jkl5
6 MNO6 mno6
7 PQRS7 pqrs7
8 TUV8 tuv8
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
French
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2АВЗБЕЖ abc2авзбеж
3 DEF3ÉÈÊË def3éèêë
4 GHI4ÎÏ ghi4îï
5 JKL5 jkl5
6 MNO6СУТФЦ mno6сутфц
7 PQRS7 pqrs7
8 TUV8 tuv8úùûü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
32 41-001376-00 Rev 01 – 06.2013
Spanish
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÁÀÇ abc2áàç
3 DEF3ÉÈ def3éè
4GHI4ÏÍ ghi4ïí
5 JKL5 jkl5
6 MNO6ÑÓÒ mno6ñóò
7 PQRS7 pqrs7
8 TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
German
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2ABC2ÄÀ abc2äà
3 DEF3É def3é
4GHI4 ghi4
5 JKL5 jkl5
6 MNO6Ö mno6ö
7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
Customizing Your Phone
Italian
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÀCÇ abc2àcç
3 DEF3ÉÈË def3éèë
4GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÓÒ mno6óò
7 PQRS7 pqrs7
8TUV8Ù tuv8ù
9 WXYZ9 wxyz9
* * <SPACE> * <SPACE>
# #/\@ #/\@
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Customizing Your Phone
Portuguese
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2БАВГЗ abc2бавгз
3 DEF3ÉÊ def3éê
4 GHI4Í ghi4í
5 JKL5 jkl5
6 MNO6ÓÔÕ mno6óôõ
7 PQRS7 pqrs7
8TUV8ÚÜ tuv8úü
9 WXYZ9 wxyz9
* * <SPACE > * <SPA CE>
# #/\@ #/\@
Russian
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2АБВГ2ABC aбвг2abc
3 ДЕЁЖЭ3DEF Дeëжз3def
4 ИЙКЛ4GHI ийкл4ghi
5 МНОП5JKL мноп5jkl
6РСТУ6MNO рсту6mno
7 ФХЦЧ7PQRS7 фхЧч7pqrs
8ШЩЪЫ8TUV шщъы8tuv
9 ЬЗЮЯ9WXYZ ьзюя9wxyz
* * <SPACE > * <SPA CE>
# #/\@ #/\@
Nordic
Key Uppercase Characters Lowercase Characters
00 0
1 1.:;=_,-'&() 1.:;=_,-'&()
2 ABC2ÅÄÆÀ abc2åäæà
3 DEF3É def3é
4GHI4 ghi4
5 JKL5 jkl5
6 MNO6ÖØ mno6öø
7 PQRS7ß pqrs7ß
8TUV8Ü tuv8ü
9 WXYZ9 wxyz9
* * <SPACE > * <SPA CE>
# #/\@ #/\@
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Customizing Your Phone
Language Option
Input Language Option
Select an Input
Language
Configuring Language Input Using the IP Phone UI
You can configure the language you use for inputting on the phone by setting the Input Language option. The default
input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.
For Example:
7. Language
= Next
= Enter
2. Input Language
= Next
= Enter
Input Language
English
= Next
= Set
IP Phone UI
Use the following procedure to change the input language using the IP Phone UI.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Language.
4. Select Input Language.
Select the language you want to use when inputting text and characters into the IP Phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
Available input languages are dependent on the configuration enabled by your System Administrator.
5. Press Set when you have selected an input language.
Aastra Web UI
Use the following procedure to set the input language using the Aastra Web UI.
1. Click on Basic Settings-> Preferences->Language Settings.
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Customizing Your Phone
2. Select a language from the "Input Language" field. Setting this field allows you to specify the language to use when
entering text and characters in the Aastra Web UI and IP Phone UI. Valid values are:
• English (default)
• Français (French)
• Español (Spanish)
• Deutsch (German)
• Italiano (Italian)
• Português (Portuguese)
• Русский (Russian)
• Nordic
Note:
All languages may not be available for selection. The available input languages are dependant on the configuration
enabled by your System Administrator.
3. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters
in the language you selected.
Latin 2 Character Set
The 6730i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP
Phone UI and the Aastra Web UI.
UTF-8 is also compatible with XML encoding on the IP Phones.
The following table illustrates the Latin 2 character set used on the 6730i IP Phone.
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Customizing Your Phone
User Password
This category allows you to change the user password for your phone. Changing your password ensures that only you can
alter your phone settings, and helps keep your system secure. You can change your user password using the IP Phone UI or
the Aastra Web UI.
If you change the password Then you need to
using the IP Phone UI, use that new password to log into the Aastra Web UI.
using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).
Setting a User Password
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Password and press Enter
3. At the "Current Password" prompt, enter the current user password and press Done.
.
4. At the "New Password" prompt, enter the new user password and press Done.
5. At the "Enter Again" prompt, re-enter the new user password and press Done.
A message, "Password Changed" displays on the screen
Aastra Web UI
1. Click on Operation->User Password.
2. In the "Current Password" field, enter the current user password.
Note:
By default, the user name is “user” (all lowercase) and the password field is left blank.
3. In the "New Password" field, enter the new user password.
4. In the "Password Confirm" field, enter the new user password again.
5. Click Save Settings.
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Customizing Your Phone
Resetting a User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password).
You can reset a user password using the Aastra Web UI only.
Note:
Valid values when creating or changing a password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed). Default password is an empty string "" (field is blank).
Reset a User Password
Use the following procedure to reset a user password.
Aastra Web UI
1. Click on Operation->Phone Lock.
2. In the "Reset User Password" field, click Reset.
The following screen displays.
3. In the "Current Password" field, leave this blank.
4. In the "New Password" field, enter a new password.
5. In the "Password Confirm" field, re-enter your new user password.
6. Click Save Settings.
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Customizing Your Phone
Restarting Your Phone
You may want to restart your phone to check for updates for your phone on the server. You may occasionally need to
restart your phone to set changes or updates to your phone or network settings. You may also need to restart your phone
if you have been asked to do so by your System Administrator, or should you experience any unexpected behavior.
IP Phone UI
1. Press the key on the phone to enter the Options List.
2. Select Restart Phone.
3. Press # to confirm the restart of the phone. If you do not wish to restart your phone, press the 3 key to cancel.
Note:
Your phone is out of service temporarily during the restart and downloading process.
Aastra Web UI
1. Click on Operation->Reset.
2. Click Restart
3. Click OK at the confirmation prompt.
.
Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the following:
• At the path Options->Phone Lock on the IP Phone UI.
• At the path Operations->Phone Lock on the Aastra Web UI.
• At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see
“Phone Lock Key” on page 87.
In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following:
• Reset a user password. Clicking on the “Reset” key in the “Reset User Password” field displays a screen that allows you
to enter and save a new user password.
• Set an emergency dial plan. An emergency dial plan can be 911, 999, 112, 110 or all of the above. The default emer-
gency dial plan is 911|999|112|110.
The following procedures describe locking the phone, setting an emergency dial plan, and resetting the user password.
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Customizing Your Phone
Locking/Unlocking a Phone
Use the following procedures to lock an IP phone and prevent it from being used or configured.
IP Phone UI
Lock the Phone
1. Press on the phone to enter the Options List.
2. Select Phone Lock and press Enter.
3. At the "Lock the phone?" prompt, press Yes .
The message "Phone is locked" displays.
Unlock the Phone
4. Press on the phone to enter the Options List.
5. At the prompt, "Password:", enter your user password and press Enter.
The phone unlocks.
Aastra Web UI
1. Click on Operation->Phone Lock.
Lock the Phone
2. In the "Lock the Phone?" field, click Lock.
The phone locks dynamically and displays the following message:
"Phone is locked".
Unlock the Phone
3. Click on Operation->Phone Lock.
4. In the "Unlock the Phone?" field, click Unlock.
The phone unlocks dynamically and displays the following message:
"Phone is unlocked".
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Customizing Your Phone
Defining an Emergency Dial Plan
Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered
and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the digits to dial on the IP phone for contacting emergency services. Once you specify the emergency
number(s) on the phone, you can dial those numbers directly on the dial pad when required and the phone automatically
dials to those emergency services.
Note:
Contact your local phone service provider for available emergency numbers in your area.
The following table describes the default emergency numbers on the IP phones.
Emergency Number Description
911 A United States emergency number
999 A United Kingdom emergency number
112 An international emergency telephone number for GSM mobile phone networks.
110 A police and/or fire emergency number in Asia, Europe, Middle East, and South America.
You can set the emergency dial plan using the Aastra Web UI.
In all European Union countries it is also the emergency telephone number for both mobile and fixed-line telephones.
Define an Emergency Dial Plan
Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Aastra Web UI
1. Click on Operation->Phone Lock.
2. In the "Emergency Dial Plan" field, enter the 3-digit number used in your local area to contact emergency services.
For multiple numbers, enter a “|” between each emergency number. For example:
911|110
Default for this field is 911|999|112|110.
3. Click Save Settings to save the emergency dial plan to your phone.
Reference
For more advanced options you can set on your phone, see “Additional Features” on page 138.
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Line Keys and Programmable Keys
Multiple Line/
Call Appearance
Keys
Programmable Keys
This section describes the Multiple Line/Call Appearance Keys (L1 and L2) and the customizable programmable keys
located at the top on the phone.
Multiple Line and Call Appearance Keys
The 6730i has 2 hard line/call appearance keys each with a corresponding status light. Up to 4 more lines (for a total of 6
line/call appearance keys) can be set using the programmable keys at the top of the phone. Each programmable key also
has a corresponding status light.
These line/call appearance keys and lights can represent physical lines, calls for your extension or calls from a group that
your extension is part of. By pressing a line/call appearance key, you connect to the line or a call it represents. The
line/call appearance light indicates the status of that line or call. When the phone is taken off-hook, the phone automatically selects a line for you.
Line/Call Appearance Light
Behavior
Off Idle line or no call activity
Light flashes quickly Ringing
Light is solid Connected
Light flashes slowly Hold
Line/Call Appearance Status
When you have more than one call, you can use the left and right navigation keys (3 and 4) to scroll left and right to
the different call information. Icons 3 and 4 appear if there is call information either left, right or both sides of the current information you are viewing.
The display shows which line the call information is referring to (L1, L2, L3, etc.), the Caller ID information (name and
number, if available), the call status (Connected, Ring, Hold, etc.) and the timer specific to that call.
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Programmable Keys
Save Key
Delete Key
Directory
Services
Programmable
Keys after Admin Reconfigures
Programmable Keys
There are eight function keys on the 6730i phone, all 8 of which are programmable, located on both sides of the paper
label.
Note:
The SAVE and DELETE keys are programmable ONLY after an Administrator has re-configured these keys. For more
information about the SAVE and DELETE keys, see “Configurable Save and Delete Keys” on page 160.
You can use the Aastra Web UI only, to configure key functions. The following table lists the functions you can set on the
programmable keys and provides a description for each function.
Key Function Description
None Indicates no setting for the key.
Line Indicates the key is configured for line use.
Speed Dial Indicates the key is configured for speed dial use. You can also configure a prefix for a speed dial number.
Do Not Disturb Indicates the key is configured for "do not disturb" on the phone.
Busy Lamp Field (BLF) Indicates the key is configured for Busy Lamp Field (BLF) use. User can dial out on a BLF configured key.
BLF/List Indicates the key is configured for BLF list use. User can dial out on a BLF/List configured key.
Auto Call Distribution
(ACD)
Directed Call Pickup
(DCP)/
Group Call Pickup (GCP)
XML Indicates the key is configured to accept an XML application for accessing customized XML services. You can
Flash Indicates the key is set to generate a flash event when it is pressed on the 6730i. The IP phone generates flash
Sprecode Indicates the key is configured to automatically activate specific services offered by the server. For example, if
Park Indicates the key is configured to park incoming calls when pressed.
Pickup Indicates the key is configured to pick up parked calls when pressed.
Last Call Return (lcr) Indicates the key is configured for “last call return” when pressed.
Call Forward Indicates the key is configured as a Call Forward key. When pressed, the IP Phone UI displays the Call Forward
BLF/Xfer Indicates the key is configured as a simplified BLF key and a transfer key. You can use this key to perform the
(For Sylantro Servers)
Indicates the key is configured to allow the Sylantro server to distribute calls from a queue to registered IP
phone users (agents).
(Feature dependant on your call manager)
Indicates the key is configured to allow you to intercept - or pickup - a call on a monitored extension(s).
also specify an XML key URL for this option.
events only when a call is connected and there is an active RTP stream (for example, when the call is not on
hold).
the sprecode value of *82 is configured, then by pressing the sprecode key, *82 automatically activates a service provided by the server. Contact your System Administrator for available services.
menus.
BLF function, or you can use it as a transfer key to transfer calls.
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Line Keys and Programmable Keys
Key Function Description
Speeddial/Xfer Indicates the key is configured as a simplified speed dial key and a transfer key. You can use this key to perform
Speeddial/Conf Indicates the key is configured as a speed dial key and a conference key. You can use this key to speed dial from
Directory
(Key 7 by Default)
Intercom Indicates the key is configured to be used for intercom calls.
Services
(Key 8 by Default)
Phone Lock Indicates the key is configured as a phone lock key, allowing you to press this key to lock/unlock the phone.
Paging Indicates the key is configured as a Paging key. When pressed, the phone can send Real Time Transport Proto-
Programmable keys can also be set up to quickly to access features such as Call Return (*69) or Voicemail.
Note:
Quick access features like Call Return and Voicemail must first be configured on your PBX in order to work on your phone. See
your System Administrator for more information.
The following paragraphs describe how to configure each function listed in the previous table.
speed dial functions, or you can use it as a transfer key to transfer calls.
within a conference call, and add the new call directly to the conference.
Indicates the key is configured to access the Directory List.
Indicates the key is set to access Services, such as, Directory List, Callers List, Voicemail, or any other XML applications set up by your System Administrator.
col (RTP) streams from a pre-configured multicast address without involving SIP signalling. You can also
receive RTP streams from pre-configured multicast addresses (can specify up to 5 addresses) using the "Paging
Listen Addresses" at the path,
Basic Settings->Preferences->Group Paging RTP Settings in the Aastra Web UI. For more information about setting this parameter, see “Group RTP Paging (receives RTP streams)” on page 153.
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Line Keys and Programmable Keys
Line Key
You can set a programmable key to act as a line/call appearance key on the 6730i. The key acts as a line that behaves the
same as a hard line key (L1 and L2). For more information about the behavior of line keys, see “Multiple Line and Call
Appearance Keys” on page 42.
You use the Aastra Web UI to set a Line key.
Configuring a Line Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Use the following procedure to set a Line key on your phone.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your System Administrator.)
3. In the "Typ e" field, select Line to apply to the key.
4. In the "Line" field, select a line for which to apply this key. Valid values are 3 through 6.
5. Click Save Settings.
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Line Keys and Programmable Keys
Creating a Speed Dial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed
dialing. You can program the keys on the 6730i to speed dial outside numbers, dial directly to another person’s line or
extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
The speed dial function can be set using the IP Phone UI or the Aastra Web UI.
Note:
You can use a speed dial key while on an active call by placing the active call on hold first, and then pressing the speed
dial key.
You can create speed dial keys using any of the following methods:
• Using the Aastra Web UI at the paths:
– Operation->Programmable Keys
– Operation->Keypad Speed Dial
• By pressing and holding a programmable key or keypad key.
• Using the IP Phone UI at the path:
– Options->Preferences->Speed Dial Edit
Speed Dial Prefix
The speed dial feature also allows you to specify a preset string of numbers followed by a “+” that the phone dials automatically after pressing the speed dial key. You can use this feature for numbers that contain long prefixes.
For example, if you had the following speed dial configuration in the Aastra Web UI:
Key 1
Typ e=speed dial
Label=Europe Office
Value=1234567+
Line=2
then, after you press key 1 on the phone, the prefix number displays on the phone screen. The phone proceeds to dial
the prefix number automatically and pauses for you to enter the remaining phone number using the keypad on the
phone.
You can save up to 7 speed dial numbers on the 6730i.
Use the following procedures to set speed dial on the 6730i IP phone.
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Line Keys and Programmable Keys
Press-and-Hold to Create a Speed Dial (applicable to programmable keys and keypad keys)
IP Phone UI
Pressing and holding down a programmable key or keypad key on the phone initiates a speed dial feature.
Note:
When creating a speed dial for a key on the IP Phone, you must select a key that has no preassigned function (key must
be set to None).
1. Press a programmable key or a number key on the keypad for three seconds. A screen displays with the prompt, "Enter
number>".
2. Enter a phone number or extension to assign to that speed dial key.
The following example illustrates the screen display:
Speeddial
Enter number>
After entering the number, the prompt, "Use Save to end" displays on the screen.
333_
3456
Cancel
3. Press Save to save the number as a speed dial key.
By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, press the
Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make
your selection.
Save
Line: 1
Change
Cancel
4. Press Save to save the speed dial key to the line specified.
Note:
Press and hold a speed dial key to edit that speed dial key. If you try to edit a digit key set to “Empty” or “None”, the
phone proceeds to enter the “Add a Speed Dial Key” process. For more information about editing a speed dial key,
see “Editing Speed Dial Keys” on page 53.
Save
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Line Keys and Programmable Keys
Speeddial
Enter number>
3456
Creating a Speed Dial Using the Speed Dial Edit Option
You can use the IP Phone UI at the path, Options->Preferences->Speed Dial Edit, to create a speed dial key.
IP Phone UI
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Speed Dial Edit.
The following prompt displays:
"Press SD key"
All current speed dial key LEDs flash RED (for programmable keys). All other function key LEDs turn off, during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
Note:
If you select a key that is currently set as a speed dial key, the speed dial information displays for you to edit.
4. Press an unconfigured programmable key or keypad key.
5. Enter a phone number or extension to assign to that speed dial key.
The following example illustrates the screen display:
After entering the number, the prompt, "Use Save to end" displays on the screen.
333_
Cancel
6. Press Save to save the number as a speed dial key.
By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, press
the Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5
to make your selection.
Save
Line: 1
Change
Cancel
7. Press Save to save the speed dial key to the line specified.
Save
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Line Keys and Programmable Keys
Save Key (5)
Delete Key (6)
Key 7
Key 8
Key 1
Key 2
Key 3
Key 4
Save to?
Enter Number
5553491234
>
Line: 1
Change
Cancel
Save
Saved Memory key
5553491234
Creating a Speed Dial Key Using the Save Key
IP Phone UI
Use the following procedure to create a speed dial key using the Save key. Use the following illustration for reference.
1. Press the Save key. The screen displays "Save to?"
2. Select a programmable key you want to save to.
3. At the "Enter Number" prompt, use the dial pad key to enter the number.
4. Press the Save key to save the speed dial configuration.
By default, the phone automatically assigns the speed dial key to line 1 if available. To select a different line, press the
Change key and select a different line, or use the phone’s keypad to select a number (1-9), or use the 2 and 5 to make
your selection.
5. Press the Save key to finish.
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Line Keys and Programmable Keys
Creating a Speed Dial Using a Programmable Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys. .
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type" field, select Speed Dial to apply to the key.
4. In the "Valu e" field, enter the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a
speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
5. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6.
6. Click Save Settings.
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Line Keys and Programmable Keys
Creating Speed Dial Key Using “Keypad Speed Dial” in the Aastra Web UI
Aastra Web UI
1. Click on Operation->Keypad Speed Dial.
2. Select from "Key 1" through "Key 9".
3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this Digit key. If you enter a
speed dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6.
5. Click Save Settings.
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Line Keys and Programmable Keys
Directory List Key
Callers List Key
Redial List Key
Save Key
Saving an Entry from the Redial, Callers, or Directory Lists to a Speed Dial Key
IP Phone UI
Use the following procedure to save an entry from your Directory List, Callers List, or Redial List on the IP phone.
1. Press the Directory List, Callers List, or Redial List key. From the Directory List, Callers List, or Redial List, s croll through
the list to find the name and number that you wish to save to your speed dial.
2. Press the Save key. The LCD displays “Save to”?
3. Press a selected Programmable Key for speed dial.
Note:
Keypad speed dial cannot be saved.
If the name is displayed with the number, both are saved to the speed dial. If no name is displayed, you can enter the
name using the phone’s key pad.
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Line Keys and Programmable Keys
Speed Dial Edit:
Press SD button
Preferences
1. Tones
2. Contrast Level
3. Speed Dial Edit
4. Live Dialpad
5. Set Audio
6. Time and Date
7. Language
555-1212
Use Save to end
Next
Enter
Speed Dial Edit Option
Press the Speed Dial Key
(LED for Speed Dial Key
flashes)
Edit and Save the
Speed Dial
Editing Speed Dial Keys
On the 6730i, you can edit a speed dial key using any of the following methods:
• Using the Aastra Web UI at the path:
– Operation->Programmable Keys
– Operation->Keypad Speed Dial
• Using the IP Phone UI at the path:
– Options->Preferences->Speed Dial Edit.
The following illustration shows the path in the 6730i IP Phone UI for editing a speed dial key.
IP Phone UI
Use the following procedure to edit a speed dial key from the IP Phone UI.
Note:
*A speed dial key must be already configured on the phone to edit the key.
1. Press on the phone to enter the Options List.
2. Select Preferences.
3. Select Speed Dial Edit.
All current speed dial key LEDs flash RED (for programmable keys). All other function key LEDs turn off, during this
process. After you press a speed dial key for editing, the phone restores all key LEDs to their previous state.
4. Press a speed dial key you want to edit.
The speed dial edit screen displays.
Notes:
1.If a number on the keypad is setup as a speed dial key, pressing the applicable number in the speed dial editing
process also displays the speed dial edit screen. The edit screen allows you to change the Speed Dial Number and
Line setting.
2.If you press a key that is NOT setup as a speed dial key, the phone displays an “Invalid Key” message. However, if
you press-and-hold an empty keypad key or programmable key that is set to "NONE", it initiates the “Add a Speed
Dial Key” process allowing you to setup a new speed dial key. For more information, see “Press-and-Hold to Create
a Speed Dial (applicable to programmable keys and keypad keys)” on page 47.
5. Edit the speed dial information as applicable and press SAVE.
Notes:
1. You can cancel out of the speed dial editing process at any time without saving, by pressing the key.
2. You can also use the (up arrow) key to cancel when in Extension editing or the 3 (left arrow) key to cancel if in Line
editing. Pressing either of these keys displays the idle screen.
On the 6730i, you can remove the Speed Dial Key by erasing the speed dial number digits (leaving the speed dial
value blank) and then press SAVE or the (right arrow) key. Use the left arrow key to delete the digits.
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Line Keys and Programmable Keys
Editing a Speed Dial on a Programmable Key
Aastra Web UI
1. Click on Operation->Programmable Keys.
2. Select the key configured for speed dial.
3. In the "Valu e" field, edit the phone number, extension, or speed dial prefix to apply to this hard key. If you enter a speed
dial prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. If required in the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6.
5. Click Save Settings
Note:
You can delete a speed dial key by removing the information from the "Value" field.
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Editing a Speed Dial Using “Keypad Speed Dial” in the Aastra Web UI
Aastra Web UI
1. Click on Operation->Keypad Speed Dial.
Line Keys and Programmable Keys
2. Select from "Digit 1" through "Digit 9".
3. In the input box, edit the phone number, extension, or speed dial prefix for this Digit key. If you enter a speed dial
prefix, you must enter the "+" character at the end of the prefix number (for example, "123456+").
4. In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 6.
5. Click Save Settings.
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Line Keys and Programmable Keys
Do Not Disturb (DND) Key
The IP phones have a feature you can enable called "Do not Disturb (DND). The DND function allows you to turn "do not
disturb" ON and OFF.
Note:
You can configure DND using the Aastra Web UI only.
If DND is ON, callers calling into the phone hear a busy signal or a message, depending on how your System Administrator set up the configuration server. The second line on the screen of the IP phone shows when DND is set, and the DND
key light remains lit.
If the phone shares a line with other phones, only the phone that has DND configured is affected.
You can set DND on the programmable keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Configuring a DND Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Do Not Disturb to apply to this key.
4. Click Save Settings to save the DND key setting.
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Busy Lamp Field (BLF) Key
The BLF feature on the IP phones allows a specific extension to be monitored for state changes. BLF monitors the status
(busy or idle) of extensions on the IP phone.
Note:
BLF feature availability is dependant on your call manager. Contact your System Administrator for more information
Example
A Supervisor configures BLFs on his phone for monitoring the status of a worker’s phone use (busy or idle). When the
worker picks up his phone to make a call, a busy indicator on the Supervisor’s phone shows that the worker’s phone is in
use and busy.
On the 6730i, the busy and idle indicators are the LEDs next to each BLF key. The LED illuminates steady to indicate the
monitored line is off-hook or unregistered. The LED goes off when the line is idle.
You can set BLF on the programmable keys using the Aastra Web UI only. BLF is not configurable from the IP phone UI.
Note:
You can also use a BLF configured key to dial out. Contact your System Administrator for more information
Configuring a BLF Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select BLF to apply to this key.
4. In the "Value " field, enter the phone number or extension you want to monitor.
5. In the "Line" field, select a line for which to apply to this key. Valid values are Global (for all lines), or 1 through 6.
6. Click Save Settings.
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BLF/List Key
(For use with the BroadSoft Broadworks Rel 13 or higher platform only)
The BLF/List feature on the IP phones is specifically designed to support the BroadSoft Broadworks Rel 13 Busy Lamp
Field feature.
This feature allows the IP phone to subscribe to a list of monitored users defined through the BroadWorks web portal.
Note:
Your System Administrator must have BLF/List enabled on the BroadWorks Server. Contact your System Administrator
for more
In addition to monitoring the idle and busy state, the BLF/List feature also supports the ringing state. On the 6730i
phone, the LED lights next to each BLF key illuminate steady to indicate the monitored line is off-hook or unregistered.
The LED goes off when the is idle. When the monitored extension is ringing, the LED flashes.
Note:
You can use a BLF/List configured key to dial out.
For Example
A receptionist has a 6730i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server. On the 6730i running Broadsoft firmware, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
Note:
The Broadworks BLF feature is not the same as the Broadworks Shared Call Appearance (SCA) feature and does not permit call control over the monitored extension.
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Configuring a BLF/List Key
Aastra Web UI
The BLF List function can be configured on the 6730i using the Aastra Web UI only.
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Programmable Keys->Services. The BLF
List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user. For
example, sip:9@192.168.104.13. The value of the BLF/List URI parameter must match the list name configured. Otherwise,
no values display on the 6730i screen and the feature is disabled.
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select "BLF/List" (BroadSoft BroadWorks).
4. In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid
values are Global (for all lines), or 1 through 6.
5. In the "BLF List URI" field, enter the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page
for your particular user. For example, sip:9@192.168.104.13.
Note:
Contact your System Administrator for the BLF List URI.
6. Click Save Settings.
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Flash Key
You can set a programmable key to generate a flash event when it is pressed on the 6730i. You do this by setting the key
to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Configuring a Flash Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Flash.
4. Click Save Settings.
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Automatic Call Distribution (ACD) Key (for Sylantro Servers)
The 6730i supports Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to
distribute calls from a queue to registered IP phone users (agents).
To use the ACD feature on an IP phone, you must first configure an ACD key. When you want to subscribe to a queue (in
order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:
• User ID: the phone number(s) used to login into the queue.
• Password: the password used to login to the queue.
• Available/unavailable: Shows the current status of the IP phone. Specifies if the IP phone user is available/unavailable
to receive a call from the queue.
Note:
Your System Administrator must provide you with your User ID and Password to access the applicable phone queue.
After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then
log in by entering your User ID and Password. An "Available" key displays allowing you to make your phone available to
accept these calls.
When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The
server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in
this "unavailable" state until:
• you make yourself “available” again by pressing the "Available" key.
• an ACD timer expires (set by your System Administrator).
You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" key on the phone.
Note:
It is recommended you configure no more than a single ACD key or programmable key per IP phone.
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Configuring an Automatic Call Distribution (ACD) Key
Use the following procedure to configure ACD on the 6730i IP Phone.
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Auto call distribution.
4. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 6.
Note:
It is recommended you configure no more than a single ACD programmable key per IP phone.
5. Click Save Settings.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must pre-configure an ACD key on your IP Phone as described in the previous procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator
for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key
(2). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing
calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your
phone.
The LED for the ACD Key shows the current status of your phone.
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ACD: <Queue Label>
User ID:
= Next
= Login
ACD: <Queue Label>
Password:
= Next
= Login
ACD: <Queue Label>
= Avail
= Logout
ACD: <Queue Label>
= Unavail
= Logout
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are
busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Phone Model
6730i Solid Red LED Blinking red LED No LED
Status: Logged In and
Avai lable
Status: Unavailable Logged Out
Using the ACD Key
Use the following procedure to log into a phone queue from your IP phone.
IP Phone UI
1. Check with your Administrator to verify the queue linked to your ACD Key.
2. Press the ACD Key on your IP phone.
The LCD displays the label of the ACD queue you are accessing.
The "User ID" prompt displays.
3. Using the keypad, enter your User ID (phone number provided by your System Administrator) and press the 2 Key.
The "Password" prompt displays.
4. Using your keypad, enter your Password (provided by your System Administrator) and press the 2 Key.
5. Press 4 (Login) to login to the queue.
You are logged into the queue and the following screen displays.
6. To allow your phone to be available in the queue, press 2 (Avail).
The following screen displays.
If your IP phone status is set to “Availabl e” then the server begins to distribute phone calls from this queue to your IP
phone. You must manually change the state to “Available” in order to start receiving calls.
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7. To temporarily stop receiving calls, press the press 2 (Unavail).
If you are on a call (or miss a call that has been distributed to your phone), your phone status automatically changes
to "Unavailable". Your phone remains in the "Unavailable" state until one of the following occurs:
• You use the IP Phone UI to manually switch the IP phone state back to
"Av ai lab le ".
or
• The availability “timer” for your IP phone expires. This only occurs if your Administrator has configured an auto-
availability timer on your IP phone. Contact your System Administrator for more information.
8. To logout of the queue, press 4 (Logout).
The server no longer distributes phone calls to your IP phone.
Directed Call Pickup/Group Call Pickup Keys
Aastra IP phones support the Directed Call Pickup (DCP) and Group Call Pickup (GCP) features.
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature
using the Aastra Web UI to create a DCP or GCP key on the IP phone. When you configure a DCP key, you specify the
extension that you want to monitor. Then, when the monitored extension receives a call, you press the DCP key to pick
up the call. If the monitored extension receives multiple incoming calls simultaneously, the IP Phone UI displays a list of
incoming calls. You select a call from this list, and are connected to the call.
When you configure a GCP key, you specify the ring group (for example, extensions 2200 - 2210) that you want to monitor for incoming calls. When an incoming call is received on any of these extensions, the Operator presses the GCP key
and is connected to the call. If multiple incoming calls are received simultaneously, the Operator press the GCP key,
selects an extension from a list, and presses the Pickup key to answer the call.
Notes:
• Your System Administrator must configure the extension range for the Group Call Pickup feature. Contact your Sys-
tem Administrator for more information.
• DCP/GCP feature availability is dependant on your call manager. Contact your System Administrator for more information.
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Configuring Directed Call Pickup (DCP) Key
Use the following procedure to configure Directed Call Pickup using the Aastra Web UI.
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the “Typ e” field, select Directed Call Pickup.
4. In the “Value” field, specify the extension you want to intercept when you press this key. For example: 2200.
5. In the "Line" field, select the line for which to apply the Directed Call Pickup configuration. Valid values are 1 through 6.
6. Click Save Settings.
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Configuring Group Call Pickup (GCP) Key
Use the following procedure to configure Group Call Pickup using the Aastra Web UI.
Aastra Web UI
Note:
A ring group must be configured on the server in order for a GCP key to function.
1. Click on Operation->Programmable Keys.
2. Select a key for which to configure Group Call Pickup.
3. In the “Type ” field, select Directed Call Pickup.
4. In the “Valu e” field, enter groupcallpickup.
5. In the "Line" field, select the line for which to apply the Group Call Pickup configuration. Valid value are 1 through 6.
6. Click Save Settings.
Using Directed Call Pickup/Group Call Pickup
Use the following procedure for the DCP/GCP feature on your phone.
IP Phone UI
Note:
Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the
extension(s) or phone number(s) you want to monitor when configuring the key. See the previous procedures to configure a DCP or GCP Key.
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DCP on line:
= Pickup
= Cancel
1. 2201
Select an extension
Press the Pickup
Key to answer the
call
Using Directed Call Pickup (DCP)
1. When the monitored extension receives a call, press the DCP Key to pick up the call.
If the monitored extension receives multiple incoming calls simultaneously, the phone displays a list of incoming calls.
2. Use the 5 and 2 keys to scroll through the list to select an extension.
3. Press 2 (Pickup) Key for the extension you select.
The call is answered.
Using Group Call Pickup (GCP)
1. If any of the monitored group of extensions receives a call, press the GCP Key.
The call is answered. If the monitored group of extensions receives multiple incoming calls simultaneously, the phone
displays a list of incoming calls.
2. Use the 5 and 2 keys to scroll through the list to select an extension.
3. Press 2 (Pickup) Key for the extension you select.
The call is answered.
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XML Key
The 6730i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language
much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
These services include things like weather and traffic reports, contact information, company info, stock quotes, or custom call scripts. You can configure XML using the Aastra Web UI only.
Using the Aastra Web UI, you can configure a key to access XML applications. Under Operations->Programmable Keys
you can assign a key the type "XML".
Note:
The XML services must be set up by your System Administrator before you can use the key. Contact your System Administrator for more information.
You must also specify an XML URI and a Services label using the following XML fields:
• XML Application URI
• XML Application Title
The XML Application URI is the URI loaded by your phone. The phone performs an HTTP GET. Contact your System
Administrator for the applicable XML URI to enter in the "XML Application URI" field.
The XML Application Title is the label that displays beside the XML key on your phone. If you use the Services key to
access the XML features, the "XML Application Title" is the label that displays on the Services Menu in the IP Phone UI.
Note:
Contact your System Administrator for the applicable URI to enter in this field.
After an XML key is configured, you can use the IP Phone UI to access the XML applications.
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Configuring an XML Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select XML to apply to the key.
4. In the "Value " field, enter a URI(s) to apply to this key.
Note:
Contact your System Administrator for the appropriate value to enter in the "Value" field.
If you specify multiple URIs in the "Value" field, a list of XML applications appears for selection after pressing the XML key.
5. In the "XML Application URI" field, enter the XML application URI provided by your System Administrator.
6. In the "XML Application Title" field, enter the XML application title that you want to display as the title for the key
on your phone.
7. Click Save Settings.
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Accessing the XML Service
After an XML application(s) have been saved to your IP phone, and after a key has been configured to access the XML
application(s), the customized service is ready for you to use.
IP Phone UI
1. Press the key configured for XML on the 6730i phone. A "Custom Features" screen displays or the title you specified.
2. Use the 5 and 2 to scroll through the customized features.
3. For menu and directory services, select a service to display the information for that customized service. Message
services display to the screen after pressing the key. For user input services, follow the prompts as appropriate.
4. To exit from the "Customized Features" screen, press the XML key again.
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Sprecode Key
You can set a programmable key to automatically activate specific services offered by the server. For example, if the sprecode value of *82 is configured, then by pressing the Sprecode key, *82 automatically activates a service provided by the
server. Contact your System Administrator for information about available services.
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Configuring a Sprecode Key
Use the following procedure to configure a sprecode key on the 6730i phone.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select Sprecode.
4. In the "Value " field, enter the appropriate value for accessing specific services from the server.
Note:
For values to enter in this field, contact your System Administrator.
5. Click Save Settings.
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Park/Pickup Keys
The 6730i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP
phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers.
The park/pickup feature performs as follows:
• When a call comes in and you pickup the handset, you can press the applicable "Park" key to park the call.
• After the call is parked, you can press the "Pickup" key, followed by the applicable value to pickup the call.
Administrators can configure the park and pickup keys for any line using the configuration files or the Aastra Web UI.
Users can make changes to customize the label of the park/pick up keys using the Web UI.
Configuring Park/Pickup Keys
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
Use the following procedure to configure park/pickup on the 6730i phone:
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Park.
Note:
The” Val ue” and “Line” fields are configured by the Administrator.
4. Select from "Key 1" through "Key 8".
5. In the "Type " field, select Pickup.
6. Click Save Settings.
7. Click on Reset, then click Restart to restart the IP phone and apply the changes.
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Using the Park Call/Pickup Parked Call Feature
Use the following procedure on the IP phone to park a call and pick up a parked call.
Park a Call
1. While on a live call, press the "Park" key.
2. Perform the following for your specific server
For Asterisk Server
Server announces the extension number where the call has been
parked. Once the call is parked, press the key to complete parking.
For BroadWorks Server
After you hear the greeting from the CallPark server, enter the
extension where you want to park the call.
For Sylantro Server
Enter the extension number where you want to park the call, followed by "#" key.
For ININ Server
Enter the extension number where you want to park the call, followed by "#" key.
If the call is parked successfully, the response is either a greeting voice confirming that the call was parked, or a hang up
occurs. The parked call party hears music on hold.
3. If the call fails, you can pick up the call (using the next procedure) and press the "Park" key again to retry step 2.
Pickup a Parked Call
1. Pick up the handset on the phone.
2. Enter the extension number where the call was parked.
3. Press the "Pickup" key.
If the call pick up is successful, you are connected with the parked call.
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Last Call Return (lcr) Key (for Sylantro Servers)
Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers
only.
How it works
If you configure "lcr" on a key, and a call comes into your phone, after you are finished with the call and hang up, you can
press the key configured for “lcr” and the phone dials the last call you received. When you configure an “lcr” key, the label
“LCR” displays next to that key on the IP phone. When the Sylantro server detects an “lcr” request, it translates this
request and routes the call to the last caller.
Configuring a Last Call Return Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Last Call Return.
4. In the "Line" field, select the line to apply this feature.
Valid values are 1 through 6.
5. Click Save Settings.
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Call Forward Key
Using the Aastra Web UI, you can configure the "Call Forward" function on a key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer
state, or both. Pressing the Call Forward key on the phone accesses the Call Forward Menus. The menus that display are
dependant on the Call Forward mode (Account (default), Phone, or Custom) configured for the phone.
For more information about call forwarding and call forwarding modes, see “Call Forward Account-Based Configuration”
on page 124.
Configuring a Call Forward
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select Call Forward.
4. Click Save Settings.
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BLF/Xfer
The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions,
the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or
consultatively. The BLF/Xfer key combines the BLF and Xfer key's functionality together allowing the user to transfer calls
or use BLF with one key.
Note:
It is recommended that you enable the “Switch UI Focus to Ringing Line” parameter when using the BLF/Xfer feature.
For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 144.
BLF/Xfer Key Requirements and Functionality
• BLF/Xfer and BLF
A BLF/Xfer key can be configured for subscribing to an extension and monitor the status of the extension, similar to
the BLF key functionality. Changes of the state of the monitored extension are indicated by a LED / Icon.
• BLF/Xfer and Blind Transfer Calls
When the focused line is in the “Connected” state, pressing the BLF/Xfer key transfers the call to the extension unconditionally, disregarding the status of the monitored extension.
If transferring a call to an extension fails, a message “Transfer Failed” displays on the phone, and you can reconnect
the call (get the call back) by pressing the line key again.
• BLF/Xfer and Call Forward
When the focused line is in the “Ringing” state, pressing the BLF/Xfer key forwards the call to the extension unconditionally, disregarding the status of the monitored extension.
• BLF/Xfer and Speed Dial
When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension.
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Configuring a BLF/Xfer Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select BLF/Xfer.
4. In the “Value” field, enter the monitored extension or the extension to transfer calls to (for example, “35”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.
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Speeddial/Xfer Key
The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key
allows a call to be transferred to other recipients blindly or consultatively. The Speeddial/Xfer key combines the Speed
Dial and Xfer key's functionality together allowing the user to transfer calls or use Speed Dial with one key.
Note:
It is recommended that you enable the “Switch UI Focus to Ringing Line” parameter when using the Speeddial/Xfer feature. For more information about this parameter, see “Switch UI Focus to Ringing Line” on page 144.
Speeddial/Xfer Key Requirements and Functionality
The Speeddial/Xfer key has the following capabilities:
• Speeddial/Xfer and Speed Dial
When the phone is in the “Idle” state, pressing the Speeddial/Xfer key causes the phone to go offhook and dial the
predefined extension.
• Speeddial/Xfer and Blind Transfer
When the phone is connected to a call, pressing the Speeddial/Xfer key blind transfers the call to the predefined target.
If transferring a call fails, a message “Transfer Failed” displays, and you can reconnect the call (get the call back) by
pressing the line key again.
• Speeddial/Xfer and Call Forward
When the phone is in the “Ringing” state, pressing the Speeddial/Xfer key forwards the call to the predefined extension.
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Configuring a Speeddial/Xfer Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select Speeddial/Xfer.
4. In the “Value” field, enter the speed dial extension or the extension to transfer calls to (for example, “5551212”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.
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Speeddial/Conference Key
The 6730i allows you to configure a programmable key to be used as a speed dial conference key (Speeddial/Conf key)
while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number
while remaining in the call.
For example, while on an active call, a user can use the Speeddial/Conf key to dial a recording service and have the resulting conference recorded.
Note:
If currently in a conference, the Speeddial/Conf key is disabled on the active call
If you configure a programmable key as a Speeddial/Conf key and you press this key while on an active call, the focused
line changes to the dialing line. A Cancel softkey displays on the phone allowing you to abort the conference speed dial
if required. The message "Ringing..." displays below the number when the far end is ringing. The message "Conf. Unavail-
able" briefly displays when a conference is already in progress. The active call is not put on hold when the speed dial
number is dialed.
Note:
This feature is not compatible with centralized conferencing.
Configuring a Speeddial/Conf Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Speeddial/Conf.
4. In the “Valu e” field, enter the number or the extension to add to the conference (for example, “5551212”).
5. In the “Line” field, select the line for which you want to use the key functionality.
6. Click Save Settings.
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Directory Key
Directory Key
By default, the 6730i has a Directory key configured on Key 7. However, using the Aastra Web UI, you can assign the Directory key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system administrator.).
The "Directory List" feature allows you to store frequently used names and numbers on the phone. You can also dial
directly from a directory entry.
You can use the Directory key to access a Directory List which contains a customized list of names with phone numbers
and labels.
In addition to creating a Directory key, you can also download a Directory List to your PC if required using the Aastra Web
UI.
Reference
For more information about the Directory List, see “Directory List” on page 108.
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Configuring a Directory Key
Aastra Web UI
Notes:
1. Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
2. By default, the Directory key is Key 7.
Use the following procedure to configure a Directory key on the 6730i phone.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Directory.
4. Click Save Settings.
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Intercom Key
By default, the IP phone allows incoming intercom calls to be automatically answered without having to set up an Icom
key on your phone. For more information about changing the behavior of incoming Intercom calls, see the section
“Incoming Intercom Call Features” on page 151.
Your System Administrator can enable outgoing intercom calls on your phone. If enabled, you must configure an Icom key
on your phone to use for outgoing intercom calls. You must configure a programmable key with the function, “Intercom”.
Use the following procedure to configure a key as an Icom key using the Aastra Web UI.
Configuring an Intercom Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select Intercom (Icom).
4. Click Save Settings.
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Using the Intercom Key (for Outgoing Intercom Calls)
IP Phone UI
1. Press the Icom key.
2. Enter the extension number of the person you want to intercom or the BLF key for that extension.
3. After a beep tone, your phone automatically connects with t he remote extension and you can speak through its speaker.
4. To cancel intercom, press or hang up the handset.
5. When you are finished speaking, hang up the phone by placing the handset back on-hook or by pressing or
the line/call appearance key for the active call. When you hang up, the remote phone also hangs up.
Reference
For more information about incoming intercom calls, see “Incoming Intercom Call Features” on page 151. For more infor-
mation about outgoing intercom calls, see “Available Features Enabled by Administrators” on page 156.
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Services Key
Services Key
By default, the 6730i has a Services key configured on Key 8. However, using the Aastra Web UI, you can assign the Services
key to another available key if required (Key 1 through Key 8; Keys 5 and 6 can be made configurable only by your system
administrator.).
The 6730i allows you to configure a Services key that, when pressed on the phone, displays the Services menu. The Services Menu can also be accessed via the IP Phone UI at the location, Options->Services. The Services key can access any
XML applications setup by your System Administrator. Contract your System Administrator for more information.
To configure a Services key, you must configure a key with the function, “Services”.
Use the following procedure to configure a key as a Services key using the Aastra Web UI.
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Configuring a Services Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select Services.
4. Click Save Settings.
Using the Services Key
IP Phone UI
1. Press the Services key.
Note:
Specific options may display in the Services Menu if setup by your System Administrator. Contact your Administrator
for more information
2. Select an option from the Services Menu.
3. To cancel a Service, press .
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Phone Lock Key
You can configure a programmable key on the phone to use as a lock/unlock key. You assign the function of the key as
“Phone Lock”.
Use the following procedure to configure a key as a lock/unlock key in the Aastra Web UI.
Configuring a Phone Lock Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select Phone Lock.
4. Click Save Settings
Note:
You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation>PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more information about using the lock/unlock feature, see “Phone Lock” on page 39.
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Using the Lock/Unlock Key on the IP Phone
After configuring a key as a lock/unlock key, refer to the following procedure to use the key on the IP phone.
IP Phone UI
Lock the Phone
1. Press the Lock key.
The phone locks.
The LED for the key remains lit.
Unlock the Phone
2. Press the Lock key.
A password prompt displays.
3. Enter your user password and press ENTER.
The phone unlocks.
The LED for the key AND the Message Waiting Lamp go OFF. The “Lock” label appears next to the key you just pressed.
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Paging Key (Sends the RTP Stream)
You can configure a Paging key on the phone that allows you to send a Real Time Transport Protocol (RTP) stream to preconfigured multicast address(es) without involving SIP signaling. You enter a multicast IP address(es) and a port number
for the Paging key, that when pressed, initiates an outgoing multicast RTP session. This is called Group Paging on the IP
phones.
You can also specify group paging RTP addresses that the phone listens for when receiving RTP streams. You can specify
up to 5 listening multicast addresses at the path, Basic Settings->Preferences->Group Paging RTP Settings.
For more information about Group Paging and how it works, and to specify multicast addresses, see “Group RTP Paging
(receives RTP streams)” on page 153.
Configuring a Paging Key
Aastra Web UI
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select Paging.
4. In the “Value” field, enter a multicast IP address and a port number for the Paging key. When you press this key, the
phone initiates an outgoing multicast RTP session to the specified address using the specified port. (For example,
239.0.1.15:10000).
Note:
The “Value” field allows for one multicast address entry only.
5. To receive RTP steams for Group Paging, you must also configure the "Paging Listen Addresses" parameter at the
path, Basic Settings->Preferences->Group Paging RTP Settings. For more information about setting this parameter, see
“Group RTP Paging (receives RTP streams)” on page 153.
6. Click Save Settings.
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Using the Paging Key
The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already
configured the Paging key using the Aastra Web UI.
IP Phone UI
Notes:
1. Recipient of a Paging call can set a global “Do Not Disturb” (DND) to ignore any incoming pages.
2. For incoming Paging, the phone uses the Intercom configuration settings. The incoming Page is dependant on the
“Allow Barge-In” parameter setting and the “Idling/On Call” state.
1. On the IP Phone, press the key you configured for Paging.
The phone opens a multicast RTP session and an outgoing OR incoming phone screen displays as follows:
Paging 00:01
= Drop
2. Press the Drop key to end the multicast RTP session and return to the idle screen.
Note:
If you enable global DND on the phone, the incoming multicast RTP session is dropped.
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None Key
You can set a key to force a blank entry on the IP phone display for a specific key. You do this by setting the key to "none".
If a particular key is not defined, it is ignored.
Setting a None Key
Aastra Web UI
Use the following procedure to configure a None key on the 6730i IP Phone
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Typ e" field, select None.
4. Click Save Settings.
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Deleting a Key
Aastra Web UI
Use the following procedure to delete a key function using the Aastra Web UI:
Note:
Keys 5 and 6 (SAVE and DELETE keys) can be made configurable ONLY by your System Administrator.
1. Click on Operation->Programmable Keys.
2. Select from "Key 1" through "Key 8". (Keys 5 and 6 can be made configurable only by your system administrator.)
3. In the "Type " field, select None.
4. Click Save Settings.
The function is deleted from the IP phone memory.
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Making Calls
This section describes ways to make calls on your 6730i phone, using your handset, speakerphone or headset.
Dialing a Number
First, take the phone off-hook by:
• lifting the handset
• pressing or
• pressing a line/call appearance key.
At the dial tone, enter the number you wish to call.
Note:
After dialing the number, the phone has a short delay before sending the call. To send the call immediately, you can
press the "#" key immediately after dialing the number. The phone sends the call without delay.
If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions
placed on your extension that may restrict your access to long distance area codes or dialing prefixes.
=Dial
When your party picks up, a timer appears on your display that records the length of your call.
If the Live DialPad option is on, as soon as you press the first digit on the dial pad the phone automatically selects the next
available line, go off-hook and dial as digits are pressed.
Using Handsfree Speakerphone
The handsfree feature allows you to speak to someone without using the handset or headset. Your phone must be in
either the Speaker or Speaker/Headset audio mode. For more information about setting the audio mode on your phone,
see “Set Audio”
• To dial using handsfree, first press and enter a number at the dial tone.
• To answer a call on your phone using handsfree, press or the line/call appearance key.
• If you are in Speaker audio mode, lift the handset and press to switch between handsfree and handset.
• If you are in Speaker/headset audio mode, press to switch between handsfree and headset.
• When the handset is on hook, press to disconnect the call.
When handsfree is on, the speaker light turns on
Note:
The 6730i supports handsets or headsets using the same jack. Both a handset and a headset cannot be connected at
the same time.
on page 24.
IP Phone UI
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Using a Headset
The 6730i accepts headsets through the modular RJ9 handset jack on the back of the phone. Contact your telephone
equipment retailer or distributor to purchase a compatible headset.
Note:
Customers should read and observe all safety recommendations contained in headset operating guides when using
any headset
Advanced Volume Controls for the Headset Mic
On the 6730i, there are 3 options for the headset microphone volume. For more information about the headset microphone, see “Headset Mic Volume” on page 24.
IP Phone UI
To change the volum e:
1. Press to enter the Options list.
2. Select Preferences and press 4.
3. Use 2 to scroll down to Set Audio and press 4 to select.
4. Press 2 to scroll down to Headset/Mic Volume and press 4 to select.
5. Use 2 to scroll down the list and press 4 to select your desired volume.
6. Press 4 to save changes and 3 to exit.
7. If you do not wish to save changes, press 3 to return to the previous screen.
Note:
By default, the volume for the headset microphone is set to medium.
Making and Receiving Calls Using a Headset
IP Phone UI
1. Ensure that you have selected a headset audio mode by a ccess ing the Options list (under optio n Preferences->Set
Audio->Audio Mode on the IP Phone).
2. Plug the headset into the jack.
3. Press the key to obtain a dial tone or to answer an incoming call. Depending on the audio mode selected
from the options menu, a dial tone or an incoming call is received on either the headset or the handsfree speakerphone.
4. Press the key to end the call.
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