Apple B2867757 User Manual

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Operating Instructions

Troubleshooting

1When the Machine Does Not Operate As Wanted

2Troubleshooting When Using the Copy Function

3Troubleshooting When Using the Printer Function

4Troubleshooting When Using the Scanner Function

5Adding Paper and Toner

6Clearing Misfeeds

7Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 15A or more

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.78 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

Media differ according to manual.

The printed and electronic versions of a manual have the same contents.

Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.

Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed.

For details about the functions of RW-3600,refer to the manuals for this option.

About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMsprovided.

General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering e-mailaddresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use.

Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

Copy/Document Server Reference

Explains Copier and Document Server functions and operations. Also refer to this manual for explanations on how to place originals.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

i

Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided.

Other manuals

PostScript3 Supplement

UNIX Supplement

Manuals for DeskTopBinder Lite

DeskTopBinder Lite Setup Guide

DeskTopBinder Introduction Guide

Auto Document Link Guide

Note

Manuals provided are specific to machine types.

For “UNIX Supplement”, please visit our Web site or consult an authorized dealer.

“PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine.

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TABLE OF CONTENTS

 

Manuals for This Machine ......................................................................................

i

How to Read This Manual .....................................................................................

1

Symbols .....................................................................................................................

1

Names of Major Options ............................................................................................

2

1. When the Machine Does Not Operate As Wanted

 

Indicators................................................................................................................

3

Panel Tone..............................................................................................................

4

Checking Machine Status and Settings...............................................................

5

When an Indicator to the Right of a Function Key Is Lit ....................................

8

When You Have Problems Operating the Machine.............................................

9

When a Job Is Not Performed.............................................................................

14

2. Troubleshooting When Using the Copy Function

 

When a Message Appears...................................................................................

17

When You Cannot Make Clear Copies ...............................................................

20

When You Cannot Make Copies As Wanted .....................................................

23

When Memory Is Full ...............................................................................................

26

3. Troubleshooting When Using the Printer Function

 

When a Message Appears During Installation of the Printer Driver ...............

27

Windows 95/98/Me, Windows 2000, or Windows NT 4.0 ........................................

27

Windows XP Professional, Windows Server 2003...................................................

28

Windows XP Home Edition ......................................................................................

28

If USB Connection Fails ......................................................................................

29

When a Message Appears...................................................................................

30

Status Messages......................................................................................................

30

Alert Messages ........................................................................................................

31

Checking the Error Log ............................................................................................

33

When You Cannot Print.......................................................................................

34

Other Printing Problems .....................................................................................

37

4. Troubleshooting When Using the Scanner Function

 

When Scanning Is Not Done As Expected ........................................................

43

When You Cannot Send Scanned Files .............................................................

44

When Stored Files Cannot Be Accessed .................................................................

44

When You Cannot Browse the Network to Send a Scan File ..................................

44

When the TWAIN Driver Cannot Be Started ............................................................

44

When Stored Files Cannot Be Edited ......................................................................

45

When the Network Delivery Function Cannot Be Used ...........................................

45

Operations Are Not Possible When Messages Appear ...........................................

45

When a Message Appears...................................................................................

46

When a Message Appears on the Control Panel .....................................................

46

When a Message Appears on the Client Computer.................................................

53

iii

5. Adding Paper and Toner

 

Loading Paper ......................................................................................................

57

Loading the Paper Roll.............................................................................................

59

Loading Cut Paper ...................................................................................................

60

Changing the Paper Size.....................................................................................

61

Changing the Paper Size in the Paper Roll Tray .....................................................

61

Changing the Paper Size in the Cut Paper Tray ......................................................

63

Adding Toner........................................................................................................

64

Inserting Toner .........................................................................................................

65

Sending Scanned Documents When Toner Has Run Out .......................................

66

Used Toner ..............................................................................................................

66

6. Clearing Misfeeds

 

Removing Jammed Paper ...................................................................................

67

Locating Jammed Paper ..........................................................................................

68

Removing Jammed Paper........................................................................................

69

7. Remarks

 

Where to Put Your Machine ................................................................................

75

Machine Environment ..............................................................................................

75

Power Connection....................................................................................................

78

Maintaining Your Machine ..................................................................................

79

Cleaning Inside the Original Cover ..........................................................................

79

Cleaning the Main Unit.............................................................................................

81

INDEX.........................................................................................................

82

iv

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{}

Indicates the names of keys on the machine's control panel.

1

Names of Major Options

Major options of this machine are referred to as follows in this manual:

Roll Feeder Type 240A Paper roll tray 1

Roll Feeder Type 240B Paper roll tray 2

Paper Cassette Type 240 Cut paper tray

Folder FD6500A Folding finisher

2

1. When the Machine Does

Not Operate As Wanted

This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the Indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures.

x: Misfeed indicator

Appears when a misfeed occurs.

 

See p.67 “Removing Jammed Paper”.

 

 

r: Add Paper indicator

Appears when paper-outcondition occurs.

 

See p.57 “Loading Paper”.

 

 

D: Add Toner indicator

Appears when toner runs out.

 

See p.64 “Adding Toner”.

 

 

E: Waste Toner Full indicator

Appears when the waste toner bottle is full.

 

Contact your sales or service representative.

 

 

L: Service Call indicator

Appears when the machine is malfunctioning or requires

 

maintenance.

 

 

M: Open Cover indicator

Appears when the front cover, etc., is open.

 

 

3

When the Machine Does Not Operate As Wanted

 

 

Panel Tone

 

 

 

 

The following table explains the meaning of the various beep patterns that the

 

 

machine produces to alert users about left originals and other machine conditions.

1

 

 

 

 

 

 

Beep pattern

Meaning

Cause

 

 

 

 

 

 

 

Two long beeps.

Machine has warmed up.

After cooling or being switched on, the

 

 

 

 

machine has fully warmed up and is

 

 

 

 

ready for use.

 

 

 

 

 

 

 

Single short beep.

Panel/screen input

A control panel or screen key was

 

 

 

accepted.

pressed.

 

 

 

 

 

 

 

Short, then long beep.

Panel/screen input

An invalid key was pressed on the con-

 

 

 

rejected.

trol panel or screen, or the entered pass-

 

 

 

 

word was incorrect.

 

 

 

 

 

 

 

Single long beep.

Job completed

A Copier/Document Server Features

 

 

 

successfully.

job has finished.

 

 

 

 

 

 

 

Five long beeps.

Soft alert.

The initial screen returns when the ma-

 

 

 

 

chine goes into energy-savingmode and

 

 

 

 

when simplified display is cancelled.

 

 

 

 

 

 

 

Five long beeps repeated

Soft alert.

Paper is empty.

 

 

four times.

 

 

 

 

 

 

 

 

 

Five short beeps repeated

Strong alert.

The machine requires user attention be-

 

 

five time.

 

cause paper has jammed, the toner

 

 

 

 

needs replenishing, or other problems

 

 

 

 

have occurred.

 

 

 

 

 

Note

Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

For details about enabling or disabling beep alerts, see “System Settings”, General Settings Guide.

Reference

“System Settings”, General Settings Guide

4