Welltech WG2626 User Manual

Welltech

WellGate 2626

An Easy to Use PBX Gateway

User Manual

Table of Contents

Table of ContentsTable of Contents

Introduction ................................................................................................................................2

WellGate™ 2626 - An Easy to Use PBX Gateway.........................................................2

Physical Interface: ..........................................................................................................2

Environmental ..................................................................................................................3

Default IP Address...........................................................................................................3

Ready To Run Default Settings:...................................................................................3

Appearance.................................................................................................................................4

Environment Setup and IP Connection ..................................................................................6

Configuration ...................................................................................................................6

Device..........................................................................................................................................8

Device_WAN Setting..................................................................................................................8

WellGate 2626 User Manual EN-V2.0

Device_WAN Setting --Static IP........................................................................................12

Device_WAN Setting --DHCP...........................................................................................13

Device_WAN Setting --PPPoE..........................................................................................13

Device_Login ............................................................................................................................14

Service .......................................................................................................................................15

Service_Preference ......................................................................................................15

Service_Extension Line.................................................................................................16

Service_PSTN Line..........................................................................................................17

Service_SIP Trunk ...........................................................................................................18

IVR Greeting ...................................................................................................................20

Service_Status ................................................................................................................22

Advanced Configuration..........................................................................................................24

Advanced Configuration_Call Routing .................................................................24

Advanced Configuration_Speed Dial Number ...................................................25

Advanced Configuration_Digit Manipulation Editor..........................................26

Advanced Configuration_Dial Plan ........................................................................28

Management.............................................................................................................................30

Management_Backup-Restore Setting..................................................................30

Management_Upgrade Firmware...........................................................................30

Management_Reset to Default................................................................................32

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WellGate 2626 User Manual EN-V2.0

Introduction

WellGate™ 2626 - An Easy to Use PBX Gateway

Wellgate 2626 is a plug and play PBX gateway for SOHO and small office user which provides 2 PSTN lines, 6 Extension and SIP Calls together. It can work stand-along without any network connection just power on and use it. Also it becomes a small and simple IP-PBX when you enable the SIP service.

With enabling built-in auto attendant, Wellgate 2626 can guide the caller from both VOIP and PSTN to reach the extension automatically. Or the incoming call can be routed to the predefined operation when disable the auto attendant service.

For emergency call (e.g. 911), Wellgate 2626 can be configured to route through PSTN instead of VOIP to meet different country’s legal requirements. When the power is lost or Wellgate 2626 is malfunction, the bypass feature will ensure the PSTN lines can still be reached.

Physical Interface:

Ethernet port (RJ-45, 10/100 base-T)

1-WAN port, for connect to router, ADSL modem (ATU-R), or switch hub directly. 4-LAN port, for PC or other network devices connecting.

Telephony port (RJ-11)

2-FXO Ports, to connect with PSTN Line

6-FXS ports, as PABX Extension Line to connect with analog phone Reset button (Factory Default) AC power Jack Status indicated LED

Indicates Ethernet, FXO, FXS, and SIP system status

Features:

Support Stand-Along Working without Network Connection Ready to Run Default Settings

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WellGate 2626 User Manual EN-V2.0

SIP RFC 3261 Compliance Audio Codec: G.711, G.723.1, G.729A In-band and out of band DTMF relay Support SIP Register and Calling Support Backup SIP Proxy Server G.168 Echo Cancelation T.38 Fax Relay DTMF/FSK Caller ID Detection and Generation Intelligent Call Routing Support Backup Route to PSTN when VOIP or Network is failed Support Emergency Call Through PSTN Provides Configurable Auto Attendant Service Support Direct Route to Operator Support Operator Hunting Based on Priority Support Operator Simultaneously Ringing Customizable Auto Attendant Greeting Call Transfer Call Hold Call Forward

Environmental

Operating Temp. & Humidity

Temp.: 0℃～45℃ (32℉～113℉)

Humidity: 10％～85% relative humidity, non-condensing

AC Power Adaptor:

INPUT: AC100V-240V, 50/60Hz

OUTPUT: DC 12V, 3.0A

Default IP Address

WAN IP : 10.1.1.3 LAN IP : 192.168.123.123

Ready To Run Default Settings:

T1: 21* T2: 22* T3: 23

T4: 24 T5: 25 T6: 26 All outgoing calls are route to PSTN automatically All incoming call is answered by Auto Attendant

Press 9 for operator and # for end of dialing

*default operator

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Appearance

1. Front Panel: LED Indicators

LED Description

Power When the power adapter is connected, the LED will light up

green.

Ready The LED will light up green after system initialized.

Proxy When the gateway is registered successfully to a Proxy, this

LED will light up green.

WAN This LED will light up green when the gateway’s WAN port is

physically connected to the public internet. When data is transmitted through this port, it will flash green. The default IP of WAN port is 10.1.1.3.

LAN 1~LAN4 The respective LED will light up green when the relative LAN

port is physically connected to a local network. When data is transmitted through this port, it will flash green. The default IP of LAN port is 192.168.123.123.

L1 The status LED for FXO port 1, this will light up amber orange

when the port is in used. It will flash amber orange when there is no connection with PSTN.

T1 The status LED for FXS port 1, this will light up amber orange

when the connected phone’s handset is off-hook, or when the connected phone is engaged in a conversation. It will flash amber orange when there is an incoming call.

L2 The status LED for FXO port 2, this will light up amber orange

when the port is in used. It will flash amber orange when there is no connection with PSTN.

T2~T6 The status LED for FXS port 2~6, the respective LED will light

up amber orange when the connected phone’s handset is off-hook, or when the connected phone is engaged in a conversation. It will flash amber orange when there is an incoming call.

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2. Rear Panel: LED Indicators

Item Description

Reset Press and hold over 5 seconds to reload factory default

setting, this will erase all the settings configured on the gateway.

T6~T2 The RJ-11 FXS port 6~2, connects analog phone sets.

L2 The RJ-11 FXO port 2, connects PSTN line*

T1 The RJ-11 FXS port 1, connects analog phone sets.*

L1 The RJ-11 FXO port 1, connects PSTN line*

LAN 4~1 10/100 Base-T RJ-45 socket for LAN port 4~1, connect to local

area network.

WAN 10/100 Base-T RJ-45 socket for WAN port, connects to wide

area network.

DC 12V The power socket, input AC 100V~120V; output DC12V.

* L1/T1 and L2/T2 is a bypass pair. When power is lost or Wellgate 2626 is malfunction, L1’s PSTN will directly bypass to T1 and L2 will bypass to T2.

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WellGate 2626 User Manual EN-V2.0

Environment Setup and IP Connection

Please make sure that the network interface of your computer is working fine and the cross over line (RJ-45) is connected to the computer correctly.

The WG2626 by default uses DHCP for its LAN port and assigns IP addresses to clients connected to it, please make sure that your PC or Notebook’s network configuration is set to DHCP.

Configuration

Login to the WG2626 web configuration menu

1. Get an Ethernet Cable to connect your PC and WG2626 with LAN 1 port, then

the DHCP server of WG2626 LAN will assign IP address (192.168.123.1) for your PC.

2. Open your WEB browser and key in the IP address of the gateway

(http://192.168.123.123) in the Address box (see figure 1).

(Figure 1)

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3. You will see a pop-up window requesting username and password before you can login to the web configuration menu. Username is “root” while password is

blank “ “ (see figure 2).

(Figure 2)

3. You will enter the main page of the web configuration interface after you

keyed in the username and password correctly (see figure 3).

(Figure 3)

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WellGate 2626 User Manual EN-V2.0

Device

The following instructions will explain the configurations for setting up the WAN port of the WG2626. There are in total three methods of connections: Static IP, DHCP and PPPoE. (see figure 4)

Device_WAN Setting

(Figure 4) The table shown below describes the configuration items for 3 connection types of network (Static IP, DHCP and PPPoE).

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Device_WAN Setting

Item Description Static IP DHCP PPPoE

Connected mode Select the connection method

for the WAN port of the WG2626, you can choose the following:

V V V

 Static IP  DHCP  PPPoE

Current IP Address Show current IP address V V V

DNS server mode Select the DNS behavior, you

can choose the following:

 Auto  Manual

“DNS auto” will retrieve the

V V V

DNS information sent from the DHCP server. “Manual” will look at the specified Primary and Secondary DNS address.

Primary DNS address Specify the address of the

Primary DNS.

Secondary DNS address

Specify the address of the Secondary DNS.

WAN Link Speed Select the connection speed

for the WAN port of the WG2626, you can choose the following:

 Auto  100M  10M

HTTP port for WEB management

Specify the port number for WEB management, the allowable range is 80,

V V V

1024~65535.

HTTPS port for WEB

The http SSL port (the default

V V V

management

is 443), 1024~65535.

IP address Specify the IP address. V

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Subnet mask Specify the subnet mask. V

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WellGate 2626 User Manual EN-V2.0

Device_WAN Setting

Item Description Static IP DHCP PPPoE

Default gateway Specify the IP address of the

default gateway.

Remote access restriction

Restricts/Blocks users connecting to the WAN port’s IP remotely, you can Enable/Disable this option.

PPPoE userID Specify the username of the

PPPoE account

PPPoE password Specify the password

associated to the PPPoE account above.

Reboot after remote host disconnection

When the remote host (PPPoE) fails, the gateway will retry 3 times to reconnect, if there is no reply from the remote host within 3

V

V V V

V

tries, then the gateway will reboot. You can Enable/Disable this option.

MTU It is used to specify the max

transmission unit when using PPPoE. The default value is 1492 and it could be smaller is you are encounter the PPPoE connecting issues.

V

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Device_WAN Setting --Static IP

(Figure 5)

WellGate 2626 User Manual EN-V2.0

1. When you select the “Static IP” mode, please Specify the marked item shown

as the figure 5.

2. Press the “Apply” button (at the bottom) after you finish to save changes.

(Figure 6)

3. Press the “Reboot” button to apply the changes.(see figure 6)

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WellGate 2626 User Manual EN-V2.0

Device_WAN Setting --DHCP

(Figure 7)

1. If you select the “DHCP” mode, please Specify the marked item shown as the

figure 7.

2. Press the “Apply” button (at the bottom) after you finish to save changes.

3. Press the “Reboot” button to apply the changes.

Device_WAN Setting --PPPoE

(Figure 8)

1. When you select the “PPPoE” mode, please Specify the marked item shown as

the figure 8.

2. Press the “Apply” button (at the bottom) after you finish to save changes.

3. Press the “CANCEL” button (next to the Apply button) to clear the values in

the page.

Press the “Reboot” button to apply the changes.

4.

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Device_Login

WellGate 2626 User Manual EN-V2.0

(Figure 9)

Administrator The administrator level user which has

full access of WG26xx.

Supervisor Setting The supervisor level user which has

limited administrative access right.

User The user access right which only allows

to setting some user related features.

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WellGate 2626 User Manual EN-V2.0

Service

To initial the VoIP service, you will need a SIP account provided by the SIP Proxy

you are registered with. To configure the relevant SIP settings, please refer to

the instructions step by step.

Service_Preference

(Figure 10)

1. In the “Service_Preference” section (see figure 10), you can specify the

“Codec Policy” by your requirement of environment. The priority of codecs for the three types are shown below:

 Bandwidth: If your Internet Connection had very limited bandwidth,

please select bandwidth priority. The codec priority will be G.723, G.729 and G.711.

 Regular : For most of case or unknown environment, please select

Regular. The codec priority will be G729, G.723 and G.711.

 Quality : If your network is only running on the LAN environment or

have no any concerns of bandwidth, please select Quality. The codec priority will be G.711, G.729 and G.723

The default setting is “Regular”.

2. Press the “Apply” button (at the bottom) after you finish to save changes.

3. Press the “Reboot” button to apply the changes.

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WellGate 2626 User Manual EN-V2.0

Service_Extension Line

(Figure 11) In the “Service_Extension Line Setting” section (see figure 11), you can set the operator priority of the extensions for incoming call. The detail instruction explained below:

Caller ID Enable or Disable the Caller ID

Sending to Telephone Set. You have to use Caller ID phone in order to display the caller information. If unsure, please set to Disable.

Caller ID Type Specify the caller ID Type of your

phone set : DTMF, FSK(Bellcore), ETSI(Before Ring) or ETSI(Between Ring)

Operator Ring Mode Specify the Operator Ring Mode:

1. “Priority Ring” : The operator will be

hunted based on the priority defined in extension. If the higher priority’s extension is busy, the call will automatically hunt to second one and so on.

2. Simultaneous Ring: Parallel Ring all

priority of operators’ extension,

exclude those extension’s operator set to”NA”.

Ring Time Specify ring time: 5~60 sec. It is used

for priority hunting which define how

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WellGate 2626 User Manual EN-V2.0

long the system will think the ringing operator is not able to take the call and hunt to next. The default value is 20 to 40 seconds.

Operator Short Code Specify the short code of Operator (eg.

9 or 0). The default value is 9.

TEL 1 ~TEL6

Line Number Specify the extension number

Operator Specify the Operator priority of

incoming call; you can set the priority from 1st to 6th or “NA” for extension. TEL1 and TEL2 are the default operators.

Forward Condition Specify the extensions forward

condition, you can choose the following:

 Disable  UNCONDITIONAL  BUSY  NO ANSWER  BUSY + NO ANSWER

Forward TEL Specify the forward extension number

1. Press the “Apply” button (at the bottom) after you finish to save changes.

2. Press the “Reboot” button to apply the changes.

Service_PSTN Line

(Figure 12)

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WellGate 2626 User Manual EN-V2.0

In the “Service_PSTN Line” section (see figure 12), you can define the routing rule of incoming/outgoing PSTN call, the detail information please refer to the

table below.

PSTN Line Setting

PSTN incoming Route Specify the PSTN incoming call routing

rule, via IVR or direct to operator.

PSTN Call Notice If you Select “Yes”, system will send a

PSTN call notice tone before dialing when the SIP trunk (Ethernet) is fail. Select “No”, this feature will be disabled.

Disconnect Tone

Country Template Specify the location of WG2626, Click

the “Use” icon when you select the correct country. System will use the selected country’s PSTN tone to become the active value. You can modify it if necessary.

1. Press the “Apply” button (at the bottom) after you finish to save changes.

2. Press the “Reboot” button to apply the changes.

Service_SIP Trunk

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WellGate 2626 User Manual EN-V2.0

(Figure 13)

In the “Service_SIP Trunk ” section (see figure 13), you have to set the SIP

account for VOIP service.

SIP Trunk Setting

SIP incoming Route Specify the SIP incoming call routing

rule, via IVR or direct to operator.

Route to Operator if IVR busy If you select IVR mode for SIP

incoming call, system will route the call to operator automatically when IVR is busy. Set “Yes” to enable. Set “No” to disable.

Secondary SIP Proxy Server Enable/Disable Secondary SIP Proxy

Server

SIP Account Setting

Line Number Specify the SIP line number

(This item is essential for VOIP service)

User ID Specify SIP account

(This item is essential for VOIP service)

Password Set password of SIP account

(This item is essential for VOIP service)

Primary SIP Proxy Server Specify the IP address

(This item is essential for VOIP service)

Primary SIP Proxy Port Specify the port number, the default

port number is 5060

(This item is essential for VOIP service)

Primary SIP Domain Specify the Domain name

Primary Outbound Proxy Server Specify the IP address

Primary Outbound Proxy Port Specify the port number, the default

port number is 5060

Secondary SIP Proxy Server If you “Enable” the Secondary SIP

Proxy Server, please set the IP address

Secondary SIP Proxy Port Specify the port number, the default

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WellGate 2626 User Manual EN-V2.0

port number is 5060

Secondary SIP Domain Specify the secondary SIP Domain

name

Secondary Outbound Proxy Server Specify the IP address of Secondary

Outbound Proxy Server

Secondary Outbound Proxy Port Specify the port number, the default

port number is 5060

1. Press the “Apply” button (at the bottom) after you finish to save changes.

2. Press the “Reboot” button to apply the changes.

IVR Greeting

(Figure 14)

(Figure 15)

In the “Service_IVR Greeting” section (see figure 14, 15), you can customize the IVR greeting prompts by uploading those files into Wellgate 2626.

Greeting Type The default contents of greeting are

shown below:

Welcome : Thank you for calling

1.

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WellGate 2626 User Manual EN-V2.0

2. Menu: Please dial extension

number or 9 for operator

3. Busy: The extension you dialed is

busy

4. No Answer: The extension you

dialed is no answer

5. Error: Sorry, this extension number

does not exist

6. Transferring: Please wait

7. Bye: Please try later, thank you

8. Hold:(Play Music)

If you want to change the contents, please be sure the voice format is 711u,8k,8bits,raw file.

Upload file If you want to upload the greeting file,

please select the greeting type, specify the file path and file name, and then click the “Upload” icon.

1. Press the “Reboot” button to apply the changes.

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Service_Status

WellGate 2626 User Manual EN-V2.0

(Figure 16) In the “Service_Status” section (see figure 16), Display the status of Network, S/W version and line.

Network Status

Connection mode Displays the current connection mode.

Current IP address Displays the current IP address of the

WAN port.

Subnet mask Displays the current subnet mask’s IP.

Default gateway Displays the current default gateway’s

IP.

Primary DNS address Displays the current primary DNS

address.

Second DNS address Displays the current secondary DNS

address.

WAN MAC Displays the MAC address of the WAN

port.

Version Information

Boot version Displays the current boot version

loaded on the WG2626.

Post version Displays the current post version

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WellGate 2626 User Manual EN-V2.0

loaded on the WG2626.

Application version Displays the current application

version loaded on the WG2626.

Line Status

Item Displays the corresponding port

number.

Type Displays the port type (FXS,FXO)of the

corresponding port number.

Line Number Displays the line number

Status Displays the status of the port.

Register Displays the registration status of the

corresponding port number.

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WellGate 2626 User Manual EN-V2.0

Advanced Configuration

Advanced Configuration_Call Routing

Call Routing  Status: enable or disable this

routing

 Prefix: matched DNIS (called

number) prefix.

 Min Length: matched DNIS

minimum length. This DM can only be executing when the received DNIS is longer than it.

 Route to: The outgoing call type

could be (FXO / FXS / VOIP) Backup route to: If primary route is unable to reach the destination, whether to use the backup routing or not. The backup outgoing call type could be (FXO / FXS / VOIP) which require being different as the same type of primary route.

 DM Group: The DM group here

can be used as the DM after routing rule was selected. It is useful especially when you have different dialing plan for backup route.

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Advanced Configuration_Speed Dial Number

Speed Dial Editor Specify the speed Dial

Number/Telephone Number/Name, then press the Add or Del button to add or delete record

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WellGate 2626 User Manual EN-V2.0

Advanced Configuration_Digit Manipulation Editor

Digit Manipulation Editor  FXO: This DM group is used for FXO incoming

call.

 FXS: This DM group is used for FXS dialing

out.

 VOIP:

This DM group is used for VOIP

incoming call.

 1-4: These DM groups can be used for routing

table.

 Matched Prefix: The prefix to be matched

length for DM. The longest prefix will be matched first.

 Matched min Length: Set to 0 for ignoring the

length. The other 1-32 are the length to be matched longest as a condition.

 Start Pos: The start position to be replaced.  Stop Pos: The stop position to be replaced.  Replace Value: The value to replace.

Example

prefix Min

Len

Start

pos

Stop

pos

Replace

Value

Test DNIS Result DNIS

886 0 0 0 002 8862123456 0028862123456

886 12 0 0 002 8862123456 8862123456

886 0 2 5 002 8862123456 8800223456

886 0 30 30 002 8862123456 8862123456002

886 0 1 6 8862123456 83456

Note: The DM Group 1~4 can have the feature to delay the dialing by added a “p” into the replace value. It might be useful, if you want to wait for a while and

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WellGate 2626 User Manual EN-V2.0

dial the second part of DTMF for calling out. Each “p” represents 2 seconds delay. For example: 822265699ppp1234; it will first dial 82265699 and wait to 6 sec to dial 1234.

1. Press the “Apply” button (at the bottom) after you finish to save changes.

2. Press the “Reboot” button to apply the changes.

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Advanced Configuration_Dial Plan

Dial Plan Editor Using this feature, users can specify

the number that will be immediately dialed out without having to press the “#” (at the end of the dialed number) on the keypad or until the dial time timeout period. The number can be specified depending on the length of the dialed number, or the prefix of the dialed number. For example, if the user sets:

First Example

 Function: Enable  Leading digit: 02  Total Digit count: 10

If the user dials a 10 digit number with a prefix of 02 (e.g. 0282265699), the WELLGATE 26XX will immediately detect it and dial this number straight away.

Second Example

 Function: Enable  Leading digit:  Total digit count: 8

If the user dials an 8 digit number (e.g.

82265699), the WELLGATE 26XX will immediately detect it and dial this number straight away.

Third Example

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 Function: Disable  Leading digit: 02  Total digit count: 10

If the user set the Function parameter as “Disable”, the call number with a length of 10 digits and a prefix of 02 will proceed as normal. The user will need to wait until dial timeout period for the call to be made, or press the “#” on the keypad at the end of the dialing number to make the call.

You can configure up to 50 entries in the Dial Plan.

WellGate 2626 User Manual EN-V2.0

1. Press the “Apply” button (at the bottom) after you finish to save changes.

2. Press the “Reboot” button to apply the changes.

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Management

Management_Backup-Restore Setting

(Figure 17)

Export File Click the “Export” button to export

“user.cfg” data

Import File Specify the file path and file name to

Import the configuration data.

1. After import data, press the “Reboot” button to apply the changes.

Management_Upgrade Firmware

(Figure 18)

Http Upload Specify the location of the firmware for

uploading through Http.

1. Under Device Management => Software Upgrade web menu, specify the

location of the firmware by clicking the Browse button next to the Http Upload text box.

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WellGate 2626 User Manual EN-V2.0

2. You will be prompted with a window requesting the location of the firmware.

3. Locate the firmware that is stored in your hard drive.

4. Once located, click the Open button.

5. Back in the web configuration menu, press the Start button (next to the Http

Upload’s browse button) to execute the upgrade process.

6. Please wait while the device updates itself with the firmware.

7. After the update process is finish, you will be taken to a web page indicating

that it was successful (see figure below).

Note: For consistency, it is recommended to reload default setting every time you update the firmware on the WELLGATE 2626. However, you will lose all the settings configured on the WELLGATE 2626 except Network configuration. For more details on reload default setting, please refer to the next page below.

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Management_Reset to Default

(Figure 19)

Users can restore back to factory default settings using this feature (see figure

19). The password of the account and the network configurations are the things that will not be changed when this feature is executed.

Rebooting the system

(Figure 20)

Executing this function will reboot the whole system, when configuration changes are made to the device, it needs to be rebooted for the changes to take effect (see figure 20).

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Specifications and Main Features

Frequently Asked Questions

User Manual