Vertical Communications DSU II User Manual

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DSU II Digital Expandable Systems

Single Line Proprietary Telephone

Station User’s Guide

This publication supports the

Impact LCD Speakerphones

GCA70–246.06 07/00 Printed in U.S.A.

This User’s Guide is for the following system:

DSU II Digital Expandable Systems

This user’s guide applies to the following telephone models:

Impact 8101N-** Rev. A and later.

•

Impact 8201N-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well

as other Comdial publications.

GCA70-246 Contents

About This Book

This user’s guide serves as both anintroduction for new speakerphone users and a reference for experienced users.

Introduction

Thefirstchapterofthemanualdescribestheinitialsetupandadjustmentsnecessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems.

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features

Following the advanced features descriptions are a reference table and a glossary that defines many general phrases and abbreviations which may not be familiar to users.

Appendix A Quick Reference Guide Appendix B Glossary

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

Single Line Proprietary Telephone Station User’s Guide i

Contents GCA70-246

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT

OPTIONS

.”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

ii Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Contents

1 Getting Started ..................1

Setting Up Your Station ..............1

Your Station’s Buttons ...............4

Your Station’s Display Lights ...........6

8 Answering Calls .................7

Answering Outside Calls ..............7

Answering Intercom Calls .............7

Holding Calls ....................8

Call Pickup ....................10

Night Transferred Calls - Line Access

From Any Station .................11

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........12

9 Making Calls ...................13

Making Outside Calls ...............13

Making Intercom Calls ..............14

Automatic Dialing.................14

Paging .......................15

Camping On Options ...............16

Redialing .....................18

10 Advanced Call Handling ............19

Waiting for a Line (Queuing) ...........19

Conferencing ...................20

Call Forwarding ..................22

Call Parking ....................24

Call Transferring .................26

Single Line Proprietary Telephone Station User’s Guide iii

Contents GCA70-246

11 Nonverbal Messaging ..............27

Station-To-Station Message Delivery .......27

LCD Message Delivery ..............28

Message Waiting Light and Messaging ......30

12 Programming ..................31

Speed Dial Numbers ...............31

13 Other Advanced Features ...........33

Line Groups ....................33

Tracker Paging System ..............34

Account Codes ..................36

Do Not Disturb Condition.............37

Volume Control ..................38

Automatic Set Relocation .............40

B Feature Access Codes .............41

C Glossary .....................45

iv Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Getting Started

Getting Started

Welcome

Congratulationsandthankyoufor usingaComdial telephone!Your digitalstation is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Station

•

Understanding the Basic Functions

•

Your Station’s Buttons

•

Your Station’s Display Lights

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8101 Station

Single Line Proprietary Telephone Station User’s Guide 1

Getting Started GCA70-246

Positioning YourStation

If you are using an Impact 8201N SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal (8201N

only),

1. GRASPtherear of the pedestal base firmlywith onehandAND LIFTthe

Telephone

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

rear portion of the telephone upward with your other hand.

2. LIFT the telephone upward with one hand AND RAISE the telephone supporting arms upward

Pedestal Base

with your other hand. (Notice there are three sets of notches under the

Adjusting The Pedestal

telephonecorrespondingto the three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Setting a Personal Ringing Toneand Volume

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together,eachuserchoosesa differentpersonal ring tone.

PED01

To select one of the ring tones, proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. DIALnumber (

**4.

1 to 8 ) to select ring tone.

4. The next time your telephone rings, you will hear the new ring tone.

NOTE: On the 8101N, a three-position switch on the bottom of the telephone

controls the ringer volume. There is no handset volume control.

2 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Getting Started

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

Thevolume control onyourtelephone is amultipur

pose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

Volu me U p Button

GHI4JKL5MNO

1. While your telephone is on-hook and

idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

Impact SCS Volume Buttons

Answering and Making Calls

Your station is now properly configured to answer and making calls to both stations withinyoursystem(intercomcalls)andoutside lines. Remember,when you dial an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts) or intercom ringing (two short bursts),

DEF31ABC

WXY9TUV8PRS

*0#

INTERCOM

MESSAGE

TAP

TRNS/CONF

MUTE

HOLD

Volu me

Down

Button

1. LIFThandset.

To dial an outside number manually,

1. LIFThandset .

2. DIAL

in the system specific Advanced Features chapters for more infor

9 OR other line button to select line (See Line Groups

mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

Single Line Proprietary Telephone Station User’s Guide 3

Getting Started GCA70-246

YourStation’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

Message Button (MESSAGE) (8201N only)

· Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

· Allows user to quickly return the call of another station that left a message using the indicating light.

TapButton (TA P)

· Recalls dial tone or generates a hookflash.

· Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

4 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Getting Started

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer.

slips01

DEF

ABC

Volume Control (for ringer volume only)

GHI4JKL5MNO

PRS

*0#

Line Cord

TUV

INTERCOM

MESSAGE

TRNS/CONF

WXY

TAP

MUTE

HOLD

Dialpad

Intercom Button

Message Button

TAP Button

Transfer/Conference Button

Mute Button

Hold Button

Connectors On Bottom Of Telephone

Optional IMIST Module

Handset

Impact SCS 8201N Single Line Telephone

Single Line Proprietary Telephone Station User’s Guide 5

Getting Started GCA70-246

YourStation’s Display Lights

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

Next to INTERCOM button:

Steady green with a quick flash = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to

receive when calling. Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the keypad (8101N only):

· Fast flashing red = message awaits pick up.

· Winking green with repetitive off periods = a line is on hold at your

station.

slips02

Ringer Volume Switch (bottom of telephone)

Message Waiting Light

QZ ABC DEF

GHI

TRNS/CNF

HOLD

Hold Button

MNO

JKL

TUV

PRS

WXY

OPER

TAP

INTERCOM

Dialpad

Transfer/Conference Button

TAP Button

Intercom Button

Connectors On Bottom Of Telephone

Line Cord

Off

Loud

Ringer Volume

Handset

Impact 8101N Single Line Telephone

6 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Answering Calls

Answering Calls

Answering Outside Calls

Acall that rings on an outside line will sound long, single-tone bursts and will light the line status light.

When you hear outside ringing (long bursts) and observe a

flashing light,

1. LIFThandset.

Answering Intercom Calls

Anintercomcallisbetweentwostationsofthesamesystems. Youcandifferentiate intercom calls from outside calls by the distinctive ring pattern. An intercom call sounds two short ring bursts on the receiving station.

When you hear intercom ringing (short bursts) and observe a flashing light,

1. LIFThandset.

Proprietary Single Line Telephone (SLPS) Station User’s Guide 7

Answering Calls GCA70-246

Holding Calls

You can placeacall on hold and retrieveitlater.Witharegularhold,you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold,

1. PRESS HOLD. HOLD button light begins to blink.

To retrieve a held call,

1. PRESS TA P.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1. PRESS HOLD twice.

To retrieve exclusive hold,

1. PRESS TA P AND LIFT handset.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system will cause four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period .

If a held line is recalling, choose one of the following:

1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer.

2. PRESS TA P to retrieve the call.

8 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Answering Calls

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone.

To place a call on hold at another telephone (directed hold),

1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom

call.

2. DIAL

3. DIALextension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1. LIFThandset AND DIAL *4.

2. DIALextension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

To pick up a call that was placed on hold at your telephone

*90.

by a user at another telephone,

1. PRESS INTERCOM AND DIAL #90.

Single Line Proprietary Telephone Station User’s Guide 9

Answering Calls GCA70-246

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone OR LIFT handset if privacy is

#4.

desired.

Directed Call Pickup

Also, you can answer a call that is ringing at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAK toward telephone OR LIFT handset if privacy is

desired.

*4.

10 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Answering Calls

If ringing telephone

is within your designated

calling group...

...DIAL # 4

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Your

Station

For any ringing telephone... ...DIAL 4

Answering Calls for Other Stations

Night Transferred Calls - Line Access From Any Station

The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing.

When you hear ringing,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone to answer call OR LIFT handset if

privacy is desired.

80.

Ringing

Station

+ extension code

Single Line Proprietary Telephone Station User’s Guide 11

Answering Calls GCA70-246

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8101N),

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distant

party.

To respond to a SOHVA by blocking (see below for more

information),

1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVA call is disconnected).

VoiceAnnounce Blocking

This feature blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

To unblock all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

12 Single Line Proprietary Telephone Station User’s Guide

*2.

#2.

GCA70-401 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installerassigned a primeline or theidle line preferencefeature to yourLCD station, it will automatically select a line for use when you lift the handset.

To dial an outside number manually,

1. LIFThandset

2. DIAL

in the system specific Advanced Features chapters for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

Ifyour stationhasbeen assigneda primeline,you willnot havetoselect alinebefore dialing outside your system.

To dial an outside number using your prime line,

1. LIFThandset. Outside line is automatically selected.

2. LISTEN for dial tone.

3. DIALnumber.

9 OR other line button to select line (See Line Groups

Proprietary Single Line Telephone (SLPS) Station User’s Guide 13

Making Calls GCA70-246

Making Intercom Calls

Thereare two methods formakingan intercom call. Onecausesthe called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

Anyuser canchangea callto theoppositemethod forthatcall simplyby pressingthe INTERCOM button again after dialing the extension number.

To manually cause the other telephone to ring (tone

calling),

1. LIFThandset.

2. DIALextension number (called telephone will ring).

To voice announce manually (voice calling),

1. PRESS INTERCOM.

2. DIALextension number.

3. SPEAK your announcement.

Automatic Dialing

There are two types of automatic dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To speed dial a personal speed dial number stored at the dial pad,

1. LIFThandset.

2. DIALspeed dial number on dial pad (

To speed dial a system speed dial number stored at the dial pad,

1. LIFThandset.

2. DIAL

14 Single Line Proprietary Telephone Station User’s Guide

* AND system speed dial number.

0 to 9).

GCA70-246 Making Calls

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

If your system provides an external paging unit,

1. LIFThandset.

2. PRESS INTERCOM AND CHOOSE one of the following

options:

•

DIAL extension number of station equipped and enabled for paging (see programming section of this user’s guide), or

•

PRESS paging button assigned by the installer, or

•

DIAL 89 for special paging port.

3. MAKE announcement.

4. HANG UP to end.

If your system provides all-call or zone paging,

1. LIFThandset.

2. PRESS INTERCOM.

3. DIAL

for zone 1, 2, or 3.

4. MAKE announcement.

5. STAY on line if awaiting a reply (known as Meet-Me page), OR

HANG UP to end.

To make a reply to a Meet-Me page,

1. LIFThandset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

Single Line Proprietary Telephone Station User’s Guide 15

87 for all-call, OR DIAL 84, 85, or 86

88.

Making Calls GCA70-246

Camping On Options

Busy or Idle Station, Automatic Callback

Ifthetelephone you have calledonthe intercom line is busyorrings with no answer, youcan have thesystemring yourtelephonewhen thecalledstation becomes idle(if itwasbusy) or when thereisany activity initiated atthattelephone (if it rangwithno answer before).

To camp on at a busy or no answer station,

1. MAKE intercom call.

NOTE: If you make a call in the voice-announce mode and receive no answer at

the called station, press INTERCOM before dialing S 6 in order to camp-on at that station.

2. DIAL

3. Your telephone immediately hangs up. When the telephone you

called becomes idle, your telephone will ring with five short ring bursts.

4. PRESS INTERCOM when you hear the ring bursts. The other

telephone will start ringing.

To cancel automatic ringback,

1. PRESS INTERCOM AND DIAL #6.

To camp on at a station with a Do Not Disturb condition set,

1. MAKE intercom call.

2. DIAL

longer set in the Do Not Disturb mode.

*6.

*6. A callback will occur when called station is no

Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer.

16 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Making Calls

To camp on when you hear a busy signal,

1. MAKE intercom call AND HEAR busy signal.

2. DIAL

*01.

3. Remain on line awaiting a reply.

4. The called party will hear a short tone burst. They can either

place their current call on hold or hang it up and then answer your call.

BUSY

To Wait For

Callback...

...Dial 6

and Disconnect

To Send Call

Waiting Tone...

...Dial 01 and

Wait For Reply

Your

Station

NO ANSWER

To Wait For

Callback...

...Dial 6

and Disconnect

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Busy station

hears tone

and may respond

or ignore.

When any activity

occurs at station,

your call is

connected.

Idle

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

When idle,

your call

is connected.

Busy

Station

Camping On Options

Single Line Proprietary Telephone Station User’s Guide 17

Making Calls GCA70-246

Redialing

The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number.

To redial the last-dialed number,

1. LIFThandset OR DISCONNECT current ringing or busy tone.

2. DIAL

3. LISTEN for ringing or busy tone over the telephone.

# .

18 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Advanced Call Handling

Advanced Call Handling

Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.

To queue for a line group,

1. LIFThandset AND PRESS INTERCOM.

2. DIALline group access code (9, 81, 82, 83).

3. HEAR busy tone.

4. DIAL

5. When line group is free, your telephone sounds several short ring

bursts.

6. LIFTthe handset, LISTEN for dial tone AND MAKE call.

To cancel line group queuing,

1. PRESS INTERCOM, DIAL #8 AND HANG UP.

*8 AND HANG UP.

Single Line Proprietary Telephone Station User’s Guide 19

Advanced Call Handling GCA70-246

Conferencing

Creating a Conference Call

When you join your telephone together with several other telephones on the same call,the effect iscalledconferencing. Youcan make conferencecallsthat involve up to five parties, including you as the originating party, in any combination of outside lines and intercom parties.

NOTE: When setting up a conference call with outside lines and internal tele

phones, you must call the outside lines first.

To set up a conference call that includes both outside lines

and intercom parties, outside lines alone, or intercom parties alone,

1. MAKE first call.

2. PRESS TRNS/CONF (call is placed on hold automatically).

3. MAKE next call.

4. PRESS TRNS/CONF to establish conference.

5. REPEAT the last three procedures to add up to two more parties,

establishing a 5-party conference (including yourself).

To continue conversation on remaining line after other outside lines have dropped out of conference,

1. PRESS the line button of the remaining party.

To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.

20 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Advanced Call Handling

Unsupervised Conference Calls

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an “unsupervised conference” call.

To drop out of a conference call between you and two

outside lines (creating an unsupervised conference),

1. DIAL # AND HANG UP (lines remain lighted/in use until

one or both outside parties disconnect).

To rejoin an unsupervised conference between two outside

lines,

1. PRESS TA P.

Managing a

Conference

Other

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Call

ToRemoveaCaller

From A Conference...

...Select Line Button

and Disconnect Line.

Managing a Conference Call

ToAddaCaller

to a Conference...

Other

Station

... Press TRNS/CNF.

ABC

DEF

G HI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

To D ro p O u t o f

A Conference...

Your

Station

...Dial #.

Single Line Proprietary Telephone Station User’s Guide 21

Advanced Call Handling GCA70-246

Call Forwarding

Forwarding a Call

You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone.

To forward intercom and prime line calls to another

telephone,

1. LIFThandset, PRESS INTERCOM AND DIAL *05.

2. DIALextension number of telephone to receive your forwarded

calls.

3. HANG UP to end. (Your telephone will ring a short ring burst

each time an intercom call is forwarded to remind you that this is happening).

To cancel intercom and prime line call forwarding,

1. LIFT handset, PRESS INTERCOM AND DIAL #05.

2. HANG UP to end.

To forward all calls to another telephone,

1. LIFThandset, PRESS INTERCOM AND DIAL *5.

2. DIALextension number of telephone to receive your forwarded

calls.

3. HANG UP to end. (Your telephone will ring a short ring burst

each time an intercom call is forwarded to remind you that this is happening).

To cancel all call forwarding,

1. LIFThandset, PRESS INTERCOM AND DIAL #5.

2. HANG UP to end.

22 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Advanced Call Handling

Call Forward Outside System (CFOS)

The Call Forward Outside System (CFOS) feature gives you the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset.

To activate the CFOS feature,

1. LIFThandset AND PRESS INTERCOM *07.

2. PRESS the keypad button programmed with the target number,

OR SELECT a line AND DIAL number (max 16 digits).

3. PRESS HOLD for Pause OR PRESS TA P for Flash.

4. HANG UP to end.

To deactivate the CFOS feature,

1. LIFThandset AND PRESS INTERCOM #07.

Forward Only Your

Prime Line and

Intercom Calls

PERS

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ALL

Internal

Forward

Station

Caller

Your

Station

Forward All Calls

That RIng At Your

Station

CFOS

Forward Calls

To a Location Outside

Your System

External Forward

Station

Call Forwarding Options

* Comdial has taken reasonable step in the design of all product features, including CFOS, whichprotect against unauthorized orfraudulent access to, oruseof, a system, orwhich pro tect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudu lent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

Single Line Proprietary Telephone Station User’s Guide 23

Advanced Call Handling GCA70-246

Call Parking

You can placeacall on hold in thesystemsothat it can be answeredfromany station that does not have a line appearance for the call. Youaccomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.

To place a call on hold within the system where it can be

answered at any telephone in the system (parking a call in orbit),

1. While on the call, PRESS INTERCOM AND DIAL *.

2. DIALcode for park location (orbit) (

1–9).

3. REMEMBER the code for later use OR MAKE IT KNOWN to

those who need to know in order to retrieve the call.

To retrieve a call that was placed on hold in the system

91 to 99 for orbit

(parked),

1. From any station, PRESS INTERCOM AND DIAL #.

2. DIALcode for orbit 1–9 (

91 to 99 ).

Handling Park Recalls

When a parked call times out of the system, it will return to your telephone in the form of a park recall (you will hear four short tone bursts at 12-second intervals).

To answer a park recall,

1. LIFThandset. The call will then connect to your station.

To place a park recall on hold at your station,

1. LIFThandset. The call will then connect to your station.

2. PRESS HOLD. If the call remains on hold for a period of time, it

will ring back to your telephone as a hold recall.

24 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Advanced Call Handling

To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. PRESS INTERCOM AND DIAL

returns the call to its original park orbit where it remains until answered or until it recalls again).

Caller

To Place Call

In a Parking Orbit...

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

Other

Stations

OPER

SHIFT

HOLD

TAP

* and park code (the system

Your

Station

...DIAL and

Orbit Number

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

(91-99)

Parking

Orbit

To R e tr i ev e a

Parked Call From

Any Other Station...

...DIAL # and

Orbit Number

If the Parked Call

Is Not Answered

WithinaSetTime

It Recalls To Your

Station

(91-99)

Parking Calls

Single Line Proprietary Telephone Station User’s Guide 25

Advanced Call Handling GCA70-246

Call Transferring

Screened Call Transfers

You cananswera call at yourLCDstation and transfer itto another telephone. Ifyou first identify the caller to the party receiving the transfer (giving that user the oppor tunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another telephone in the

system,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. HANG UP.

Unscreened Call Transfers

You cananswera call at yourLCDstation and transfer itto another telephone. Ifyou transferthe callwithout firstannouncingit, youhave madeanunscreenedtransfer.

To transfer an unscreened call to another system telephone,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in station mode), OR HANG

UP. The transfer will ring at the called telephone.

If the intercom party is busy or does not answer,

1. LIFThandset to answer recalling line.

26 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Nonverbal Messaging

Nonverbal Messaging

Station-To-StationMessage Delivery

Whenyou call anothertelephoneand no oneanswers,you may leaveareminder that you have called. Do this by turning on the BLF light at the called telephone.

If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is programmed. The central message desk (usually the system attendant) takes your message and turns on the message waiting light of the telephone that you originally called.

To turn on message light,

1. MAKE intercom call AND RECEIVE no answer.

2. DIAL

To turn off message light,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of telephone. DSS/BLF light turns off.

Single Line Proprietary Telephone Station User’s Guide 27

*7 (BLF light at called station flutters).

#7.

Nonverbal Messaging GCA70-246

LCD Message Delivery

You can set system-supplied messages to be received or displayed by a calling LCD speakerphone.

To turn message on,

1. LIFThandset AND PRESS INTERCOM.

2. DIAL

3. DIALthe desired number from your message list. The default

messages of “Back At” and “Call” may be used:

4. PRESS SPEAKER to end message. Intercom light flashes steadily.

Character Dialing Code Character Dialing Code

*02.

•

For a “Back At” message, dial the code for time numbers and colon from dialing codes table.

(For example, DIAL

•

For a “Call” message, dial code for telephone number of your new location.

(For example, DIAL

for the time 01:45).

02 02 00 00

101 808 202 909 303 000 4 04 space 12 505 –15 606 :29 707

#00012904

# 09 07 08 15

for the number 978–2200).

Dialing Code Table

28 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Nonverbal Messaging

To turn off message and your intercom light,

1. LIFThandset AND PRESS INTERCOM.

2. DIAL

#02.

LCD Message List

(Write attendant supplied messages here.)

Dial Code Message

Back At

Call

Single Line Proprietary Telephone Station User’s Guide 29

Nonverbal Messaging GCA70-246

Message Waiting Light and Messaging

If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone.

To turn on the message waiting light at an idle telephone,

1. PRESS MESSAGE.(PRESS INTERCOM AND DIAL *3 for

models 8101N).

2. DIALextension number of station to be alerted. The message

waiting light of called station will flash.

To turn off the message waiting light at a busy or idle

station,

1. PRESS MESSAGE.(PRESS INTERCOM AND DIAL #3 for

models 8101N).

2. DIALextension number of station that was alerted. The message

waiting light of called station will turn off.

To turn off the message waiting light during message-delivering conversation,

1. PRESS INTERCOM.

To receive a message at an alert

1. OBSERVE flashing message waiting light.

2. PRESS MESSAGE.(PRESS INTERCOM AND HOLD for models

8101N). Connection to the station that left message is automatic.

30 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Programming

Programming

Speed Dial Numbers

Speeddialing is afeaturethat letsyoustore anddialfrequently called numbersusing oneor twobuttons. You canstorenumbers forspeed dialingatany keypadnumber.

NOTE: The Federal Communications Commission (FCC) requires that when

programming emergency numbers and(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

The outside numbers and feature codes are commonly referred to personal speed dial numbers when you store them at the 10 keypad number locations.

To store an outside number or a feature code as a speed dial number, proceed as follows:

1. LIFThandset AND PRESS INTERCOM.

2. DIAL

3. PRESS keypad button to choose storage location.

Single Line Proprietary Telephone Station User’s Guide 31

**1.

Programming GCA70-246

4. SELECTline button to dial out on or press INTERCOM.

5. DIALany number up to 16 digits long (include

* and # if

needed).

NOTE: You may need a pause between numbers to compensate for differences

in response time between your system and the host system (ask your atten

dant about this). To store a pause, press HOLD , then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TA P to store a hookflash, then continue dialing. Also, you may need to erase the typed digits appearing in your display to correct them. If you do, select BKSP once for each digit to be removed.

6. PRESS TRNS/CONF to store number.

7. PRESS next location button AND STORE next number.

8. REPEAT previous step until all numbers are stored, OR HANG UP to end.

Asyou program numbers,fillin the identificationstripson your telephoneas well as these tables.

Personal Speed Dial Numbers

(Keypad Buttons)

16 27 38 49 50

32 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Other Advanced Features

Line Groups

Somesystemshavetelephonelinesarrangedintolinegroupsthatyou use instead of individual lines.

To access a system line group,

1. LIFThandset AND PRESS INTERCOM.

2. DIALdesired line group access code:

Other Advanced Features

Line Group Access Codes

Line Group Default Code Active Code*

* If your system attendant has reassigned your line group access codes, write them

here for future reference.

3. LISTEN for outside dial tone.

4. DIALdesired number.

Single Line Proprietary Telephone Station User’s Guide 33

Other Advanced Features GCA70-246

Tracker Paging System

The optional Tracker paging system allows you to send and receive messages on TrackerPagers assignedtostation extension numbers. The Trackersystem will also park calls in orbit for retrieval by the paged party.

To enable a Tracker Pager at your station,

1. LIFThandset AND PRESS INTERCOM.

2. DIAL

To disable a Tracker Pager at your station,

1. LIFThandset AND PRESS INTERCOM.

2. DIAL

To send a call back message to someone’s Tracker Pager

*06.

#06.

after receiving a ring—no answer,

1. MAKE an intercom call to someone and receive no answer.

2. DIAL

3. After your station returns to idle* HANG UP handset to end. The Tracker Pager system transmits your station extension number to the called party’s Tracker Pager display. (Some models also display your station name if the system is programmed to include station names.)

* If the Tracker paging system does not accept your actions, an error tone will sound at

your telephone.

To send a call back message to someone’s Tracker Pager

#01.

without first calling them,

1. PRESS INTERCOM.

2. DIAL

3. DIALstation extension number.

4. HANG UP handset. The Tracker Pager system transmits your sta tion extension number to the caller’s Tracker Pager display. (Some models also display your station name if the system is pro grammed to include station names.)

34 Single Line Proprietary Telephone Station User’s Guide

#01.

GCA70-246 Other Advanced Features

To park a call and have Pager—Tracker tell someone to

retrieve the call,

1. ANSWER call AND PRESS TRNS/CONF.

2. DIALExtension.

3. PRESS programmed TRACK button OR DIAL

4. HANG UP handset to end.* The Tracker Pager system transmits orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display. (Alpha/numeric models display #91 through #99 while numeric-only models display -91 through

-99.)

* If the Tracker paging system does not accept your actions, an error tone will sound at

your telephone.

To respond when your Tracker Pager displays park orbit

#01.

dialing code,

1. From any system station, LIFT handset AND PRESS INTERCOM.

2. DIAL

3. DIALdisplayed orbit code (

4. RETRIEVE call.

91 to 99 ).

Single Line Proprietary Telephone Station User’s Guide 35

Other Advanced Features GCA70-246

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

To enter Account Code on an incoming call,

1. PRESS INTERCOM AND DIAL *04 (call is automatically placed on hold).

2. DIALaccount code. Your telephone automatically returns to the call after you’ve dialed the complete account code.

Iftheinstallerhasarrangedyoursystemfor account code entry,these account codes may be “forced”(mandatory) for dialing outside numbers.

To enter account code on an outgoing call,

1. DIAL 9 OR other line button.

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL

4. LISTEN for dial tone AND DIAL number you are calling.

5. Meet paging party on line.

*04 AND account code.

36 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Other Advanced Features

Do Not Disturb Condition

This feature keeps calls from ringing at your LCD station and makes your station appear to be busy to intercom calls. As a reminder, a station which is set in Do Not Disturb mode will display this information on the LCD.

To enable DND, choose one of the following:

1. PRESS programmed DO NOT DISTURB button. The light next to the DO NOT DISTURB button turns on when the feature is active,

2. PRESS INTERCOM AND DIAL

To override a do not disturb condition at another telephone,

1. MAKE intercom call AND HEAR DO NOT DISTURB tone.

2. DIAL bursts).

3. WAIT for reply.

To disable DND,

1. PRESS programmed DO NOT DISTURB button. The light associated with the DO NOT DISTURB button turns off when the feature is disabled,

2. PRESS INTERCOM AND DIAL

*03 (called party will hear several short tone

#01.

Single Line Proprietary Telephone Station User’s Guide 37

Other Advanced Features GCA70-246

TAP

MUTE

HOLD

TRNS/CONF

MESSAGE

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back ground music, and the group listening mode.

There are four ringer loudness levels

(plus an off position). Set these levels as follows:

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness you desire. The ringer sounds once for each change as an example of the current setting. (On the 8112N, the ringer volume is controlled by a three position switch on the bottom of the telephone.)

Volu me U p Button

GHI4JKL5MNO

*0#

Impact SCS Volume Buttons

DEF31ABC

WXY9TUV8PRS

INTERCOM

MESSAGE

TAP

TRNS/CONF

MUTE

HOLD

Volu me

Down

Button

NOTE: If you set the ringer to the “off” position, your telephone will sound

a short ring burst once for each call you receive at your station while the ringer is off.

There are at least eight handset loudness levels that you can set for the current call as follows (not available on 8112N):

1. While on a call and in handset mode, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you

desire.

NOTE: When the call ends, the system resets the loudness of all future calls

to the programmed (default) setting. For instructions in setting your sta tion’s default volume, see Default Volume Control section in the system spe

cific Advanced Features chapter.

Muting YourStation (not available on 8101N)

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

38 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Other Advanced Features

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

Single Line Proprietary Telephone Station User’s Guide 39

Other Advanced Features GCA70-246

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you moveyourtelephonetoanewlocation,thesystemwillgiveyoua choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

To maintain the extension number and programming

features from the old location,

1. CONNECTthe telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the system

will automatically default to the programming from the previous location.

· To assume the extension number and programming

features from the new location,

1. CONNECTthe telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the features from the new location).

40 Single Line Proprietary Telephone Station User’s Guide

# while the

GCA70-246 Feature Access Codes

Feature Access Codes

This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system.

Feature Enable Code Disable Code

Account Codes

All Call Paging

Attendant

Automatic Callback

Call Forwarding,

All Calls

Call Forwarding, Personal Calls

Call Forward Outside System

(DSU II Digital Expandable

Systems)

Call Park, Park

Orbit 1-9

INTERCOM +

INTERCOM + extension number +

*04 +

account code

INTERCOM +

INTERCOM + * + orbit code

(

91 to 99 )

*5 INTERCOM + #5

*05 INTERCOM + #05

*07 INTERCOM + #07

INTERCOM + #6

Single Line Proprietary Telephone Station User’s Guide 41

Feature Access Codes GCA70-246

Feature Enable Code Disable Code

Call Park, Retrieve Orbit 1-9

Call Pickup,

Directed

Call Pickup,

Group

Call Waiting

(sends tone)

Directed Hold

Executive Override

Hookflash Code

LCD Messaging

INTERCOM +

(

INTERCOM +

INTERCOM + extension number +

# + orbit code

91 to 99 )

*4 +

extension number

*01

*90 +

extension number

*03

INTERCOM +

message number

#04

*02 +

INTERCOM +

#90

#02

Line Group 1

Line Group 2 to 4

Line Group Queue

Message Waiting

42 Single Line Proprietary Telephone Station User’s Guide

INTERCOM +

INTERCOM

INTERCOM +

extension number

81 to 83

+ group code +

*3 +

INTERCOM #8

INTERCOM +

extension number

#3 +

GCA70-246 Feature Access Codes

Feature Enable Code Disable Code

Night Answer

Operator

Paging,

Zones 1-3

Paging, All-Call

Paging, External

Paging, Meet-Me Paging

Park Orbit, Send

Park Orbit, Retrieve

INTERCOM +

(

91 to *99 )

INTERCOM +

(

91 to *99 )

84 to 86

* + orbit code

# + orbit code

Personal Ringing Tones (1-6)

Redial Last Number Dialed

Service Observe

Station to Station Messaging

System Speed Dialing

Single Line Proprietary Telephone Station User’s Guide 43

INTERCOM + **4 +

tone code ( 1 to 6 )

INTERCOM +

extension number

INTERCOM + extension number +

#03 +

* + 01 to 99

INTERCOM + #7

Feature Access Codes GCA70-246

Feature Enable Code Disable Code

Tracker Pager

Tracker Pager—Send Tracker

Page

Toll Restriction Override

Voice Announce Block

INTERCOM +

*06 INTERCOM + #06

#01

**6

*2 INTERCOM + #2

44 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Glossary

Account Code

A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

All-Call Paging

Paging through the intercoms of all stations in the system.

Assist Button

Abutton that you can program that will let you send a message requesting assistance to the LCD of another telephone.

Attendant

Also known as the operator; typically,the first person to answer incoming calls and responsible for directing calls to the proper person or department.

Automatic Callback

System will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)

Using programmable buttons to store numbers for one- or two-button dialing.

Glossary

Automatic Redialing

Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Automatic Route Selection (ARS)

ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number,ifneeded, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing information) based entirely upon the programming of the system.

Automatic Station Relocation

Process by which the system automatically recognizes particular stations if they are relocated to a different station port; the same class of service and station features are provided the station at the new port.

Single Line Proprietary Telephone Station User’s Guide 45

Glossary GCA70-246

Block Programming

To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations.

Button Query

Feature which allows users to display the functions of programmable buttons on LCD tele phones.

Call Forward

Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call Forward Outside System (CFOS)

Allows station users to forward incoming or transferred line calls to telephone numbers outside the system.

Call Park

Placinganactivecall at a particular telephone in system hold (parkorbit)andretrieving it by any telephone.

Call Pick-Up

Answering a call at one telephone when it is ringing at another telephone.

Call Transfer

Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Caller ID

Allows station users to view the originating line number of incoming calls before they are answered.

Camp On

Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting.

Central Message Desk

Astation that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class Of Service (COS) Programming

Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

46 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Glossary

Data Interface Unit (DIU)

This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine.

Departmental Station Operation

The operation of stations that are organized into departments.

Dial By Name

This feature allows users to employ any two-line display,LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item.

Digital Voice Announcing (DVA)

TheDVAisa line-powered devicethatprovides voice promptsforauto-attendant and transfer,or you can use it to enhance the operation of DISA and Tracker.

Direct Inward System Access (DISA)

An enhancement option that allows outside callers to directly call a station or access certain internal system features, including all line groups and ARS. To prevent fraudulent access and unauthorizeduse, thecallermust usean authorizationcodeand systemaccess codetogain access to outside lines as well as many of the advanced telephone features.

Direct Inward Station Dialing (DISD or DID)

This feature allows an outside party to call an intercom station directly without an attendant’s assistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF)

Programmable buttons which allow the user one button to place intercom calls to other stations withinyoursystem;thebuttonissometimesreferredto as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location.

Do Not Disturb

A mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF)

The tones made by your telephone when you dial.

Dynamic Line Button

System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.

E&M Tie Lines

In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes.

Single Line Proprietary Telephone Station User’s Guide 47

Glossary GCA70-246

Exclusive Hold

Only the telephone placing the call on hold can retrieve it.

Executive Override Breaking into a conversation at a busy called telephone. This intrusion is

announced by several quick tone bursts over the conversation.

Handsfree Answer Inhibit

A telephone can be set to block voice calls sent to it over the speaker.

Hookflash

Actionthat occurswhen theTAPbutton ispressed.Neededforactivating hostsystem features.

Hookswitch

Theswitch ona telephonewhich,when depressedmanually orbythe handset,disconnects acall.

IMIST

Module which allows the connection of an external device to a Comdial digital telephone.

Industry Standard Telephone (IST)

Analog telephone with only a basic 12 button keypad and no advanced features

Intercom

An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system.

Keypad

Buttons

0 through 9 , * and # used for dialing.

Last Number Redialing

Automatically dialing the last number dialed.

LCD

Liquidcrystal display; thealphanumericdisplayof severalComdial DigitalTelephone models.

Line Groups

Programmersassembleandprogramoutside lines into distinct line groups which users must dial a certain code to access.

48 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Glossary

Line Queuing

When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

Meet-Me Answer Page

Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.

Messaging

Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status.

Mute

Afixedfeaturebuttonthat keeps a distant partyfromhearingyour conversation. This button also lets you adjust the telephone display contrast from light to dark.

Night Transfer

Transferring incoming calls to a particular station(s) for off-hour answering.

Operator Station

Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible

Paging

This feature allows station users to dial-up customer provided loudspeaker paging equipment andpage over externally placedloudspeakersand determines what pagingzones,if any,a station can page over.

Prime Line

Alinedesignated toa particulartelephone andautomaticallyselected whenthe handsetislifted.

Privacy

Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.

Programmable Buttons Each telephone or station has buttons that can be user-programmed for

autodialing numbers or feature codes, or other special purpose dialing requirements.

Single Line Proprietary Telephone Station User’s Guide 49

Glossary GCA70-246

Pulse/Tone Switching

Changing from pulse/rotary dial signals to tone/DTMF signals.

Queue

Method by which a station user waits for an available line by dialing a code and waiting for the system to call back.

Response Messaging

Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing Line Preference

An automatic connection to any outside line ringing at the station when the station handset is taken off-hook.

Ringing Tones, Personal

A telephone can be arranged to ring in one of six distinctive tones.

Saved Number Redialing

Saving a last manually dialed number for later autodialing.

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Classofservice programming option allows users to enteranin-progresscall in an unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed byonly onespecific user)orsystem calls(numbers usedandaccessed byanyone inthe system).

Station

A single system telephone with an individual identity and feature set assigned by the programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

50 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Glossary

Subdued Off-Hook Voice Announce (SOHVA)

Aprivate announcementthatcan be made to a busypartywhichthey hear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dialfromany telephone in the system. The installer or the attendantisresponsiblefor storing the system speed dial numbers.

TAP (Flash/Recall)

Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

Tracker Pager

The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers.

TRNS/CONF

A fixed feature button that allows you to transfer outside calls and set up conference calls.

Unscreened Call Transfer

Allows users to transfer line or intercom calls from one station or group to another without first announcing them.

Unsupervised Conference

After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties.

Voice call

A verbal intercom call.

Single Line Proprietary Telephone Station User’s Guide 51

Glossary GCA70-246

Voice Announce Blocking (VAB)

A telephone can be set to block voice calls sent to it over the speaker.

Zone Paging

Paging through the intercoms of some stations or departments in the system.

52 Single Line Proprietary Telephone Station User’s Guide

GCA70-246 Index

Impact 24/48/72 Index

Account Codes

entering for incoming calls, 36 entering for outgoing calls, 36

forced verification of, 36 All-Call Paging, 15 Answering Calls

outside calls, 7 Automatic Dialing, 14 Automatic Set Relocation, 40

Busy Lamp Field (BLF) Light

lighting with station to station messaging, 27 Button Locations, 5 - 6

Calling

automatic dialing, 14 dialing intercom numbers (tone-first), 14 dialing intercom numbers (voice-first), 14 dialing outside numbers, 13 selecting a line, 33

Camping On

and waiting for an answer (call waiting), 16 and waiting for callback, 16 camping at an idle station, 16

Conferencing

creating, 20 creating unsupervised conferences, 21

Dialing

See Calling

Do Not Disturb

enabling/disabling operation, 37 function, 37

Call Forward Outside System, 23 Call Pick-Up

answering calls at night, 11

answering for any station (directed), 10

answering within a group, 10

Single Line Proprietary Telephone Station User’s Guide 53

Flash Button

See TAP Button

Forwarding Calls

Call Forward Outside System (CFOS), 23

Index GCA70-246

Handset, setting volume, 38 Hold Button

functions, 4

location, 5 - 6

meaning of associated light, 6 Holding Calls

basic instructions, 8

using directed hold, 9

using exclusive hold, 8

Intercom Button

functions, 4

location, 5 - 6

meaning of associated light, 6

Making Calls

See Calling

Meet-Me Answer Page, 15 Message Button

location, 5

Message Waiting Light

location, 5 - 6 turning off, 30

turning on, 30 Mute, 39 Mute Button

location, 5

Night Trasfer of Ringing, 11

Last Number Redial, 18 LCD Messaging

message table, 29

turning on, 28 Lights, Display, 6 Line Access From Any Station, 11 Line Groups

code numbers, 33

queuing for, 19

queuing for an open line, 19

selecting, 33

selecting when programming automatic

dialing, 32

54 Single Line Proprietary Telephone Station User’s Guide

Paging

sending, 15 using the Tracker Paging System, 34 waiting for a meet-me page, 15 zone codes, 15

Parking Calls, 24

orbit codes, 24

Queuing, 16

GCA70-246 Index

Redialing

last number dialed, 18 Ringer

selecting a personal tone, 2

setting the volume, 38

turning off, 38

Speed Dial Numbers, 31

programming, 31 Station-To-Station Messaging, 27 Subdued Off-Hook Voice Announcement

(SOHVA)

blocking all SOHVAs, 12

Vertical Communications DSU II User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Impact 24/48/72 Index