Vertical Communications DX-80 User Manual

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DX-80 Cordless Phone

User Guide

DX-80 Cordless Phone

User Guide

This manual supports the 7265-HS model on the Comdial DX-80 system.

Copyright © 2005 Comdial Corporation

All rights reserved. Unauthorized use of this document is prohibited.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

(941) 554-5000 or (800) 266-3425

-Notice-

Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice.

DX-80 and DX-80 Cordless Phone are trademarks of Comdial Corporation. All other product names are trademarks of their respective owners.

May, 2005

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DX-80 Cordless User

 

TABLE OF CONTENTS

 

INTRODUCTION ................................................................

XI

Audience Description .............................................................

xi

Related Publications ...............................................................

xi

Conventions Used in this Manual ...........................................

xi

1. OVERVIEW.......................................................................

13

1.1

Handset Buttons................................................................

14

1.2

Using the Display .............................................................

16

1.3

Using a Headset ................................................................

17

1.4

Positioning Your Phone ....................................................

17

1.5

Registering Your Phone ....................................................

18

1.5.1 Registration ................................................................

18

1.5.2 De-Registration ........................................................

21

 

1.5.2.1 Using the Base Only .......................................

21

 

1.5.2.2 Using the Base and Handset ...........................

21

1.6

Status Indicators................................................................

24

1.6.1 Low Battery Power Status..........................................

24

1.6.2 Out Of Range Status...................................................

25

1.6.3 No Link to Base Status...............................................

25

1.6.4 Ring and Vibrator Status ............................................

26

1.6.5 Sleep Mode Status......................................................

26

1.6.6 Key Lock Mode Status...............................................

27

1.6.7 Power On/Off Mode Status........................................

28

1.6.8 No Link to KSU Status ..............................................

29

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2. PROGRAMMING YOUR PHONE..................................

31

2.1 System Programming Mode .............................................

31

2.1.1 Changing Display Language......................................

32

2.1.2 Controlling Volume Settings ......................................

34

2.1.3 Setting Background Music.........................................

35

2.1.4 Do Not Disturb...........................................................

35

2.2 Function Key Programming .............................................

37

2.2.1 Setting the Alarm Clock Feature................................

37

2.2.2 Using Automatic Hold ...............................................

38

2.2.3 Using Automatic Line Selection ................................

39

2.2.4 Setting Your Busy Ring Options................................

39

2.2.5 Setting Your Call Forwarding Options.......................

40

2.2.5.1 All ...................................................................

41

2.2.5.2 Busy ................................................................

42

2.2.5.3 No Answer .....................................................

43

2.2.5.4 External ..........................................................

45

2.2.5.5 Follow Me Here (From Another Extension

 

To This Extension)..........................................

46

2.2.5.6 Follow Me There (From This Extension

 

To Another Extension)....................................

48

2.2.5.7 Deleting an Existing Call Forward .................

50

2.2.6 Setting Up Personal Speed Dials ...............................

50

2.2.7 Clearing Custom Phone Settings and Reverting to

 

Default Settings .............................................

51

2.2.8 Dial Pad Touch Tones ................................................

51

2.2.9 Distinctive Ringing ....................................................

52

2.2.10 Checking Feature Settings for your Extension .......

52

2.2.11 Changing Your Extension Password ........................

53

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2.2.12 Programming Feature Buttons .................................

55

2.2.13 Looking Up Feature Numbers..................................

57

2.2.14 Resetting Flexible Feature Buttons to Default.........

58

2.2.15 Hidden Codes...........................................................

59

2.2.16 Hot Keys ..................................................................

60

2.2.17 Hotline Speed Dialing..............................................

61

2.2.18 Using Status Messages.............................................

62

2.2.19 Enabling/Disabling Paging at Your Extension.........

65

2.2.20 Inserting a Pause in Outgoing Calls (Speed Dials) ..

66

2.2.21 Locking/Unlocking Your Phone...............................

66

3. MAKING CALLS .............................................................

69

3.1

Making Outside Calls .......................................................

69

3.2

Making Intercom (Internal) Calls .....................................

69

3.3

Using the Speakerphone ...................................................

69

3.4

Using Call Back................................................................

70

3.4.1 Call Back – CO Line..................................................

70

3.4.2 Call Back – Extension................................................

71

3.5

Using Speed Dial Numbers ..............................................

73

3.6

Automatic Redialing.........................................................

73

3.7

Last Number Redial..........................................................

74

3.8

Creating Conference Calls................................................

74

3.8.1 Conference Controller Privileges...............................

75

4. ANSWERING CALLS .....................................................

79

4.1

Answering Calls................................................................

79

4.2

Caller ID ...........................................................................

79

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4.3

Retrieving Caller ID Information .....................................

80

4.4

Picking Up Calls in your Group .......................................

81

4.5

Answering Machine Emulation (Screening Incoming

 

 

Calls) ................................................................................

82

5. PROCESSING CALLS ....................................................

85

5.1

Placing Calls on Hold .......................................................

85

5.1.1 System Hold...............................................................

85

5.1.2

Hold – Exclusive.......................................................

85

5.1.3

Hold Reminder...........................................................

85

5.1.4 Holding Call Answer .................................................

85

5.2

Transferring Calls .............................................................

86

5.2.1 Making Supervised and Unsupervised Transfers.......

86

5.2.2 Transfer and Answer Call ..........................................

87

5.3

Parking Calls....................................................................

88

5.4

Paging ...............................................................................

89

5.5

Responding to a Page (Meet Me Paging) .........................

89

5.6

Sending Messages.............................................................

90

5.6.1 Sending a Call Me Message.......................................

91

5.6.2 Sending a Text Message.............................................

92

5.6.3 Sending a Voice Message...........................................

96

5.6.4 Answering a Message ................................................

97

5.6.5 Canceling a Sent Text Message or Call Me

 

 

 

Message ........................................................

98

INDEX

....................................................................................

99

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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help

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Revision History

 

Version

Changes

Date

01

Initial Release

5/9/05

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This Page Intentionally Left Blank

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Introduction

This manual describes how to use the DX-80 Cordless phone. This manual is intended to provide:

basic knowledge of the functions and features of the DX-80 Cordless phone user interface.

step-by-step procedures for processing calls and controlling individual extension settings.

Audience Description

This manual is intended for persons who use DX-80 Cordless phones on a day-to-day basis.

You should:

read this manual in normal reading sequence before first using the DX-80 Cordless phone User Interface.

refer to this manual as necessary while modifying your telephone settings.

Related Publications

This manual refers you to related publications, when appropriate, for additional information.

Conventions Used in this Manual

Many of the procedures require you to enter settings or to choose from a list of variables. To signify when you are to act upon an item, parameter, button, etc. we italicize the name of the item being acted upon. For example, the following sentences instruct you to press a specific key on your keyboard.

Press Enter.

Press Esc.

Press Page Up or Page Down.

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• Press and hold the Shift and Ctrl keys simultaneously.

In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used in this way is not italicized because you are not pushing a specific key name.

• Enter the value you want to use for this feature.

Similarly, when you select a button or LCD menu option, we italicize the name of the button/menu item because you are required to take the action of choosing it, even though the item may not appear in italics on the endpoint or display.

• Use the arrow keys to highlight Programming and press Enter.

At other times in the manual, we discuss prompts that the system displays to you. In these cases, we enclose the exact wording of the prompt in quotation marks to signify that the system is, in essence, speaking to you.

• The system prompts, “Enter your password now.”

If the system is actually playing a recording aloud, we enclose the exact wording of the prompt in quotation marks and italics to signify that the system is in actually speaking to you.

• The system says, “You have no more new messages.”

Italics and quotes are also of course used in their normal contexts, that is, for emphasis and to identify what words are spoken.

This is called a hot transfer, that is, the system transfers the call without ringing the extension.

There are times when this manual instructs you to enter a number from within a range of numbers. In this instance, we use the “~ “ character to indicate the range. For example, 05-01-1~3-001~100 tells you to enter:

05

01

a 1, 2, or 3,

a three-digit number that falls in the 001 to 100 range.

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1. OVERVIEW

Congratulations and thank you for using a Comdial telephone! Your DX-80 phone is supported by a communication system with a wealth of built-in, standard features. This manual serves as a helpful guide for using these various features.

Handset

Handset

Charger

Base

Station

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Overview

1.1 Handset Buttons

The 7265-HS handset includes the following buttons.

F2 soft key

F3 soft key

F1 soft key

 

Trans

Function

 

Talk

Hold

 

dial pad

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Volume Up

Volume Down

Headset Jack

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Overview

Speaker

1.2 Using the Display

Your DX-80 Cordless phone includes a three-line LCD.

The first line of the display contains time and date information.

The second line of the display contains the phone number of the party to whom you are speaking.

The third line of the display contains caller ID information, if available.

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1.3 Using a Headset

To use a headset on the DX-80 Cordless phone, simply plug the headset into the headset jack on the left side of the handset; the phone automatically switches to headset mode. To leave the headset mode and return function to the handset, unplug the headset from the headset jack. Note: Do not program a feature button with headset mode.

1.4 Positioning Your Phone

You should adjust the position of the DX-80 Cordless Phone on your desk or table to suit your individual needs, and maximize the performance of the sound activated features if you are using the speakerphone function. When using your DX-80 Cordless Phone, the microphone and loudspeaker are farther from you than when you use a handset. Some speakerphone positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the DX-80 Cordless Phone .

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the DX-80 Cordless Phone where it will detect sounds from keyboards, printers, paging systems, or other equipment.

Place the phone on a hard surface and away from table edges. Do not place the phone in corners or enclosures. Do not let obstructions come between you and the microphone.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the phone in an area that is free from the danger of spills.

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Overview

1.5 Registering Your Phone

Registration programming allows you to register the handset to the base unit after it has been installed by your system installer.

1.Power ON the base unit and enter the registration mode on the base unit.

2.Make sure the handset is in the registration mode.

3.Move the handset close to the base.

4.The system automatically registers the handset and assigns the handset ID.

1.5.1 REGISTRATION

1.Power on the base unit and enter the registration mode on the base unit.

2.Turn off the dip switch1 and turn on dip switches 2 and 3.

Note: The down position is on, the up position is off. After 5 seconds the system enters the registration mode.

Note: The LED on the base flashes quickly when the base is in registration mode.

3.If the handset has not been registered, the LCD displays the following message.

(())

PLEASE

REGISTER!

You can also press and hold the F1 soft key for just over 2 seconds to enter the System Programming mode.

4.Once you are in System Programming mode, the LCD displays the following.

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(())

>LANGUAGE REGISTRATION

5.Press the F1 (up) or F2 (down) soft key to select the registration mode.

(())

>REGISTRATION DE-REGISTER

6. Press F3 (OK) key to enter registration mode.

(())

>REGISTRATION

NO?

7. Press the F1 or F2 key to select the YES?.

(())

>REGISTRATION

YES?

8. Press F3 (OK) to confirm that you want to register this phone.

(())

>REGISTERING PLEASE WAIT!

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Overview

9.Move the handset close to the base. The system starts to register with the base unit.

If the registration operation is successful, the LCD displays the following.

(())

>REGISTERING HANDSET #1

Note: Up to two line cords can be used to connect two digital station ports from the KSU to the two jacks on the base. If the handset ID is #1 this means the handset is connected to Line #1. If the handset ID is #2 this means the handset is connected to line #2.

If the registration fails, the LCD displays the following.

(())

>FAILED! TRY AGAIN!

(To try again, begin again at step 4.)

10.Next, change dip switch 1 to re-enter the normal mode.

Note:

The LED on the base flashes normally when the unit enters normal mode.

If DIP switches are still set in the registration mode (switch 1 off, switches 2 and 3 on), the unit is not operational except for registration during the first 30 seconds when re-powering on the unit. After 30 seconds, the system goes back to normal mode.

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1.5.2 DE-REGISTRATION

Whether you want to de-register both handsets or remove one handset only, you can de-register the handsets from the base unit. However, you must move the handset unit close to the base to receive the deregistration command from base unit. After de-registration, the handset unit no longer links with the base.

There are 2 ways to de-register the handset unit:

using the base only

using the base and the handset.

1.5.2.1 Using the Base Only

1.To de-register all handsets, turn off dip switches 1 and 2, and turn on dip switch 3. After 5 seconds, the system de-registers all the handsets.

2.To de-register Handset #1, turn off dip switch 3, and turn on dip switches 1 and 2. After five seconds, the system de-regis- ters handset #1.

3.To de-register Handset #2, turn off dip switches 2 and 3, and turn on dip switch 1. After five seconds, the system de-regis- ters handset #2.

4.Finally, change the dip switch on the base to normal mode (all switches off). The LED on the base flashes normally when the unit returns to normal mode.

1.5.2.2 Using the Base and Handset

1.The base is in the idle mode.

2.While the handset is in standby, press and hold the F1 soft key for just over 2 seconds to enter System Programming Mode. Then use the up or down soft key to select DE-REGISTER.

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Overview

(())

>DE-REGISTER

3.Press F3 (OK) to enter the mode. Then press either F1 or F2 to scroll to YES?.

(())

>DE-REGISTER

YES?

4. Press F3 (OK) to confirm. The display responds as follows.

(())

DE-REGISTERING

If the de-registration is successful, the LCD displays the following.

(())

>DE-REGISTER

If the de-registration fails after about 20-30 seconds, the LCD displays.

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(())

FAILED!

Notes:

When deregistering using either method, the system must be in idle mode. After using either method, you must remove the power from the base and re-power on the base.

Using the handset only:

If the base cannot link to the handset, the handset still deregisters.

If the base de-registers the handset and the handset does not receive the de-registration command from the base, the handset still links with the base unit, however, it cannot use the system.

Using the handset and the base:

The base does not need to enter the de-registration mode.

You must move the handset unit near the base to receive the de-registration command from base unit.

Only one handset can de-register from the base at a time.

After de-registration, the handset LCD displays.

(())

PLEASE

REGISTER!

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Overview

1.6 Status Indicators

The cordless handset provides information about the following statuses.

Low Battery

Out of Range

No Link to Base

Ring/Vibrator

Sleep Mode

Key Lock Mode

Power On/Off

No Link to KSU

1.6.1 LOW BATTERY POWER STATUS

The handset displays the battery power status icon on the upper right corner of the LCD. If the battery power is too low to work, the phone also displays a LOW BATTERY warning on the LCD before the battery is out of power completely.

(())

LOW BATTERY

When the battery power is too low, and the handset is not in the standby mode, the phone flashes the icon at the cadence of 0.5 sec on- and-off repeatedly. Note: The phone does not flash the icon when the handset is in standby mode. If the handset is in the talk mode, the unit also sounds a warning beep every 15 seconds.

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1.6.2 OUT OF RANGE STATUS

If the handset is in the talk mode and the user travels too far from the base, the handset displays OUT OF RANGE and generates a warning beep every 5 seconds.

(())

OUT OF RANGE

The user must move closer to the base, or the call will be dropped within 30 seconds.

1.6.3 NO LINK TO BASE STATUS

If the handset is too far from the base, or if the power of the base unit is removed for aproximately 30 seconds, the handset displays NO LINK TO BASE to indicate that the handset cannot link with the base. Since the handset is not receiving any information from the base station, the second and third rows on the display are blank.

(())

NO LINK TO BASE

The user must get closer to the base, or check the base power status. The user can also try to re-register the handset to check the registration status.

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Overview

1.6.4 RING AND VIBRATOR STATUS

If you set the status to Ring mode only, the phone displays the ring icon only on the LCD.

If you set the status to Vibrator mode only, the phone displays the vibrator icon only on the LCD.

(( ))

If you set the status to Ring and Vibrator mode, the phone displays both the ring and vibrator icons on the LCD.

(())

1.6.5 SLEEP MODE STATUS

For power saving issues, the handset enters sleep mode automatically when there is no special event in the system. The second row of the LCD (Time and Date) is blank, while the third row continues to display the handset extension number.

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(())

EXT 103

The user can simply press any key to wake up the unit. The handset automatically wakes up if it receives any special information from base.

Note: If the handset in sleep mode, the LEDs are not turned on.

1.6.6 KEY LOCK MODE STATUS

If you press and hold the Trans key for just over two seconds, the handset enters key lock/unlock mode.

When the handset is in the key unlock mode (normal mode) and you hold the Trans key for a few seconds, the unit enters the lock mode.

The LCD displays the following message for three seconds to indicate how to unlock the phone:

LONG KEY PRESS [TRANSFER]

TO UNLOCK

After three seconds, the LCD goes back to being locked and changes the LCD display to the following.

(())

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Overview

When the handset is in the key lock mode, and you press and hold the Trans key, the LCD displays the following message for three seconds.

TO UNLOCK?

PRESS [F3]

If you press the F3 key within three seconds, the handset unlocks.

1.6.7 POWER ON/OFF MODE STATUS

When the handset is on, press the Hold key for a few seconds to turn the phone off. The LCD displays POWER OFF for three seconds before turning completely off.

POWER OFF

When the handset is off, press the Hold key for a few seconds to turn the handset back on. The LCD displays POWER ON for three seconds as it comes back up.

POWER ON

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1.6.8 NO LINK TO KSU STATUS

After powering on the handset, the handset links with the base station within approximately one minute. If the base cannot link to the KSU, the handset displays the following.

(())

NO LINK TO KSU

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Overview

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2. PROGRAMMING YOUR PHONE

The DX-80 Cordless phone provides two methods for programming features:

Using the System Programming Mode to program the cordlessspecific features of the phone.

Function Key programming to program the remaining features. This set of features is identical to those that can be programmed using the DET phone.

2.1 System Programming Mode

You can easily program the wireless features on your DX-80 Cordless by using the programming mode. When you enter the System Programming Mode, all soft keys are changed to the following function keys:

F1 key: UP

F2 key: DOWN

F3 key: OK

Hold key:EXIT

To enter the System Programming Mode, press and hold F1 for over two seconds. Once in programming mode press either F1 (Up) or F2 (Down) until the setting you want to change appears. The setting that is selected will have a ">" next to it on the left. Once the correct parameter is selected press the F3 button to see the actual values.

The following table lists the wireless settings and their values.

Item

Note (*: Default Value)

 

 

LANGUAGE

ENGLISH *, FRENCH,

 

SPANISH

 

 

REGISTRATION

 

 

 

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