Vertical Communications Scout II, DSU User Manual

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DSU and DSU II Series

Digital Telephone Systems

Single Line Proprietary Telephone (SLPS)

Station User’s Guide

R

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*0 #

INTERCOM

MESSAGE

TAP

TRNS/CONF

MUTE

HOLD

1 QZ

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

7 PRS

8 TUV

9 WXY

 

0OPER

#

TRNS/CNF

 

TAP

HOLD

 

INTERCOM

This user’s guide applies to the following system and telephone models:

System Models:

DSU systems with software 20A and later.

DSU II systems with software 4A and later.

Telephone Models:

Impact 8101N-** Rev. A and later.

Impact SCS 8201N-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

* Tri-Level Compression is

a registered trademark of

ACS Wireless, Inc.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial® makes no representation herein as to the compatibility of features.

2/12/97

GCA70–246

Contents

Contents

1

2

Introducing The Single Line Telephone . . . . . . . . . . . . . . . . . 1–1

1.1 Understanding What The Lights Mean. . . . . . . . . . . . . . . 1–2

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.1 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2Answering Subdued Off-Hook

Voice Announcement (SOHVA) Calls . . . . . . . . . . . . . . . 2–2

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.1 Getting A Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.2 Making A Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1 3.3 Waiting For A Line (Queuing) . . . . . . . . . . . . . . . . . . . . . 3–2 3.4 Using Speed Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . 3–3 3.5 Redialing Last Number Used . . . . . . . . . . . . . . . . . . . . . . 3–4 3.6 Using Toll Restriction Override (TRO) . . . . . . . . . . . . . . 3–4

4

5

6

Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.1 Holding Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1 Transferring Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

6.1 Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

Contents – 1

Contents

GCA70–246

7 Using The Other Telephone Features . . . . . . . . . . . .

. . . . . . . 7–1

7.1 Using The Recall/Flash Feature . . . . . . . . . . . . . . . . . . . . 7–1 7.2 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–1 7.3 Pulse/tone Switching. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 7.4 Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3 7.5 Using Automatic Call-Back . . . . . . . . . . . . . . . . . . . . . . . 7–4 7.6 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5 7.7 Using Automatic Set Relocation. . . . . . . . . . . . . . . . . . . . 7–5 7.8 Setting Your Personal Ringing Tones . . . . . . . . . . . . . . . . 7–6 7.9 Setting Your Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . 7–6

8 Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8–1

8.1

Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

8–1

8.2

Sending System-Supplied LCD Messages’ . . . . . . . . . . .

8–1

8.3

Using Station-To-Station Messaging . . . . . . . . . . . . . . . .

8–2

9

Programming Your Telephone . . . . . . . . . . . . . . . . . . . . .

. . . 9–1

 

9.1 Storing Speed Dial Numbers . . . . . . . . . . . . . . . . . . .

. . . 9–1

10

Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . . .

. . 10–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index–1

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1

2 – Contents

GCA70–246 Introducing The Single Line Telephone

 

1

 

Introducing The

 

 

 

 

 

Single Line Telephone

 

 

 

 

Congratulations and thank you for using a Comdial telephone! This manual serves as a helpful guide for using your new telephone’s various functions.

Your proprietary telephone will provide you with single-line operation without the added complexity of monitor or speakerphone requirements. It will give you access to the many useful features provided by your digital communications system.

NOTE: Throughout this manual, all references to fixed buttons are printed in upper case bold type, for example “Press the

INTERCOM button.”

Single Line Telephone User's Guide 1 – 1

Introducing The Single Line Telephone

GCA70–246

1.1 Understanding What The Lights Mean

The lights on your telephone indicate the status of the messaging feature, incoming calls, and the automatic set relocation feature.

Next to the INTERCOM button:

Steady red with a quick flash = you are using your intercom.

Flashing red = another station is calling you.

Winking red = an LCD message is set on your telephone for others to receive when calling.

Above the dialpad (8101N only):

Flashing red = message awaits pickup.

Fluttering red = automatic station relocation has been set.

Next to the MESSAGE button (8201N only):

Flashing red = message awaits pickup.

Next to the MUTE button (8201N only):

Steady red = called party cannot hear your conversation.

Next to the HOLD button (8201N only)

Fluttering red = automatic station relocation has been set.

1 – 2 Single Line Telephone User's Guide

GCA70–246

 

 

 

 

Introducing The Single Line Telephone

 

 

 

 

 

 

slips01

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume Control

(for ringer volume only)

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*

0

#

 

INTERCOM

 

 

MESSAGE

 

 

TAP

 

 

TRNS/CONF

 

 

MUTE

 

 

HOLD

 

Dialpad

Intercom Button

Message Button

TAP Button

Transfer/Conference Button

Mute Button

Hold Button

Connectors On Bottom Of Telephone

! Optional IMIST Module

Line Cord

Handset

Impact SCS 8201N Single Line Telephone

slips02

 

 

Ringer Volume Switch

 

 

(bottom of telephone)

 

 

Message Waiting Light

1 QZ

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

 

8 TUV

Dialpad

7 PRS

9 WXY

 

0OPER

#

 

 

Transfer/Conference Button

TRNS/CNF

TAP

TAP Button

HOLD

INTERCOM

 

Intercom Button

Connectors On Bottom Of Telephone

Hold Button

Off

Handset

Line Cord

 

!

Loud

 

 

Ringer Volume

Impact 8101N Single Line Telephone

Single Line Telephone User's Guide 1 – 3

Introducing The Single Line Telephone

GCA70–246

1.2Adusting Your Telephone’s Pedestal (Model 8201N only)

An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle. When you receive your telephone, it will be in its lowest position — down flush against the pedestal. You can raise your telephone to one of three higher positions as follows:

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand.

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice that there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at your desired height, find the closest pair of notches corresponding to that height, and engage the supporting arms with the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

1 – 4 Single Line Telephone User's Guide

GCA70–246 Answering Calls

2

Answering Calls

 

2.1 Answering Calls

To answer a call that is ringing at your telephone,

1.Hear your telephone ringing and lift handset.

To answer a call that is ringing at any telephone in the system,

1.Hear ringing at other telephone.

2.Lift handset at your station and listen for intercom dial tone.

3.Dial 4 plus extension number of ringing telephone.

To answer a call that is ringing within your group,

1.Hear ringing at other telephone.

2.Lift handset at your station and listen for intercom dial tone.

3.Dial # 4 (ringing station must be programmed in your call pickup group).

To answer a call that is ringing the loud ringer or night transfer station,

1.Hear ringing.

2.Lift handset and listen for intercom dial tone.

3.Dial 80.

4.Answer call.

NOTE: This feature is known as Trunk Access From Any Station (TAFAS).

Single Line Telephone Station User's Guide 2 – 1

Answering Calls

GCA70–246

2.2Answering Subdued Off-Hook Voice Announcement (SOHVA) Calls

NOTE: Your telephone may be arranged to receive a subdued off-hook voice announcement (SOHVA). If it is, an intercom caller may break into your outside call and deliver a message to your telephone receiver for you to hear.

To Receive a SOHVA,

1.While off-hook on an outside call, hear several quick tone bursts followed by an announcement delivered to your ear through the handset.

To Reply to a SOHVA (8201N only),

1.Press and hold the MUTE button.

As long as you hold the MUTE button, you are on line with the SOHVA caller.

2.Release the MUTE button when you are finished with your reply. You are now on line with your original call.

To Block SOHVA,

1.Lift handset and listen for intercom dial tone.

2.Dial 2.

To Remove Block,

1.Lift handset and listen for intercom dial tone.

2.Dial # 2.

2 – 2 Single Line Telephone Station User's Guide

GCA70–246 Making Calls

3

Making Calls

 

3.1 Getting A Dial Tone

Your telephone may be configured to provide an intercom dial tone when the handset is lifted. This arrangement is known as “prime intercom.” It may, however, be arranged to provide outside line dial tone instead. This arrangement is known as “prime line automatic” or “idle line

preference.” This means that you can dial the system feature codes as soon as you lift the handset. If your telephone is arranged otherwise, you must obtain intercom dial tone before you can dial the various feature codes. You do this by pressing the INTERCOM button after you hear the outside line dial tone.

3.2 Making A Call

To make a call using prime intercom (your telephone must be arranged for prime intercom),

1.Lift handset and listen for intercom dial tone.

2.Dial station number or intercom feature code.

To access outside line using line group feature,

1.Lift handset and listen for intercom dial tone.

2.Dial line group access code,

9 = group 1

81 = group 2

82 = group 3

83 = group 4.

3.Listen for outside dial tone.

4.Dial number.

Single Line Telephone Station User's Guide 3 – 1

Making Calls

GCA70–246

To make a call using prime line or idle line preference (your telephone must be arranged for prime line or idle line preference),

1.Lift handset and listen for outside line dial tone.

2.Dial outside number.

To access intercom line,

1.Lift handset and listen for outside line dial tone.

2.Press INTERCOM and listen for intercom dial tone.

3.Dial station number or intercom feature code.

3.3 Waiting For A Line (Queuing)

To queue for a busy line group,

1.Lift handset and listen for intercom dial tone.

2.Dial line group access code (9, 81, 82, or 83).

3.Hear busy tone.

4.Dial 8.

5.Hang up handset.

To answer queuing ring-back,

1. Lift handset and hear dial tone for line.

To cancel queuing,

1.Lift handset and hear intercom dial tone.

2.Dial # 8.

3.Hang up handset.

3 – 2 Single Line Telephone Station User's Guide

GCA70–246

Making Calls

3.4 Using Speed Dial Numbers

To dial personal speed dial numbers,

1.Lift handset and listen for intercom dial tone.

2.Dial trunk access code and listen for outside dial tone.

3.Press HOLD button.

4.Press desired dial key 1-0. Call will dial automatically.

NOTE: If you manually choose a line for dialing, press HOLD before using a speed dial. If you place a call on hold prior to using your speed dial, pause several seconds before you press the speed dial button; if you immediately press the speed dial button, the system will choose the line that you have on hold to place your speed dial call.

To dial system speed dial numbers,

1.Lift handset and listen for intercom dial tone.

2.Dial line access code and listen for outside dial tone.

3.Press HOLD button, then .

4.Dial desired code (01-99).

To program personal speed dial numbers,

1.Lift handset and listen for intercom dial tone.

2.Dial 2.

3.Dial memory location (1-0) followed by 0.

4.Dial number sequence to be stored (up to 16 digits and can include

# and ).

5.To store a pause, press HOLD.

6.To store a flash, press TAP.

7.Press TRANSFER/CONFERFENCE.

8.Repeat procedure in step 3 for each speed dial number.

Single Line Telephone Station User's Guide 3 – 3

Making Calls

GCA70–246

3.5 Redialing Last Number Used

To redial last number used,

1.Lift handset and listen for intercom dial tone.

2.Dial line group access (9, 81, 82, or 83).

3.Press HOLD button, then dial #.

3.6 Using Toll Restriction Override (TRO)

To use Toll Restriction Override at a station,

1.Lift handset and listen for intercom dial tone.

2.Dial 6.

3.Dial your station extension number.

4.Dial your TRO code number.

5.Dial desired outgoing line number within the 15-second timeout period.

6.Hang up handset to end call. You will have 15 seconds in which you can make another call without re-entering your TRO code.

To clear the Toll Restriction Override code,

1.Lift handset and listen for intercom dial tone.

2.Dial 6.

3.Hang up handset.

3 – 4 Single Line Telephone Station User's Guide

GCA70–246 Placing Calls On Hold

4

Placing Calls On Hold

 

4.1 Holding Calls

To use manual HOLD,

1.Press HOLD.

2.Hang up handset.

To return to call on HOLD,

1.Lift handset.

2.Press TAP.

To place a call on exclusive HOLD (can be retrieved only by your telephone),

1.Press HOLD twice.

To use the HOLD recall feature,

1.Do nothing, after a preprogrammed length of time, a call placed on HOLD will automatically ring back. Lift handset.

Single Line Telephone Station User's Guide 4 – 1

+ 33 hidden pages