Vertical Communications TeleVantage 7.5 User Manual

INSTALLING INTEL TELEPHONY

COMPONENTS

TELEVANTAGE 7.5

© 2006 Vertical Communications, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the written permission of Vertical Communications, Inc.

TRADEMARKS

Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. TeleVantage and the TeleVantage logo are registered trademarks of Vertical Communications, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. SQL Server is a trademark of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Dialogic is a registered trademark of Intel Corporation. Other brand names, company names and product names are trademarks or registered trademarks of their respective companies.

LIMITED WARRANTY ON SOFTWARE

Vertical warrants that (a) the Software will perform substantially in accordance with the accompanying written materials for a period of (30) days from the date of receipt. Any implied warranties on the Software is limited to thirty (30) days. Some states/jurisdictions do not allow limitations on duration of an implied warranty, so the above information may not apply to you.

CUSTOMER REMEDIES: Vertical’s and its suppliers’ entire liability and your exclusive remedy shall be, at Vertical’s option, either (a) return of the price paid, or (b) repair or replacement of the Software that does not meet Vertical’s Limited Warranty and which is returned to Vertical with a copy of your receipt. This Limited Warranty is void if failure of the Software has resulted from accident, abuse, or misapplication. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

VERTICAL AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, REPRESENTATIONS, PROMISES AND GUARANTEES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE SOFTWARE, MEDIA, DOCUMENTATION OR RELATED TECHNICAL SUPPORT INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, PERFORMANCE AND FITNESS FOR A PARTICULAR PURPOSE. VERTICAL WILL NOT BE LIABLE FOR ANY BUG, ERROR, OMISSION, DEFECT, DEFICIENCY OR NONCONFORMITY IN ANY SOFTWARE. AS A RESULT, THE SOFTWARE AND DOCUMENTATION IS LICENSED “AS IS”, AND THE PURCHASER ASSUMES THE ENTIRE RISK AS TO ITS QUALITY AND PERFORMANCE.

IN NO EVENT WILL VERTICAL OR ITS SUPPLIERS BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONTINGENT, CONSEQUENTIAL OR SIMILAR DAMAGES OF ANY KIND RESULTING FROM ANY DEFECT IN THE SO FTWARE OR DOCUMENTATION, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS OR SAVINGS, DAMAGES FROM BUSINESS INTERRUPTION, LOSS OF OR TO DATA, COMPUTER PROGRAMS, BUSINESS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT OR PROPERTY, OR ANY COSTS OF RECOVERING, REPROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA USED IN CONJUNCTION WITH THE PRODUCTS, EVEN IF VE RTICAL, ITS SUPPLIERS OR ANYONE ELSE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT VERTICAL’S AND ITS SUPPLIERS’ LIABILITY ARISING OUT OF CONTRACT, NEGLIGENCE, STRICT LIABILITY IN TORT OR WARRANTY SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THIS PRODUCT. ANY WRITTEN OR ORAL INFORMATION OR ADVICE GIVEN BY VERTICAL DEALERS, DISTRIBUTORS, AGENTS OR EMPLOYEES WILL IN NO WAY INCREASE THE SCOPE OF THIS WARRANTY, NOR MAY YOU RELY ON ANY SUCH WRITTEN OR ORAL COMMUN ICATION.

Some jurisdictions do not allow the limitation or exclusion of implied warranties or liability for incidental or consequential damages, and some jurisdictions have special statutory consumer protection provisions which may supersede this limitation, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. This software and license may not be transferred or resold without authorization from Vertical Communications, Inc.

Vertical Communications, Inc. One Memorial Drive Cambridge, MA 02142

#97-6610B Edition 7.5 July 2006

CONTENT S

Chapter 1. Introduction.....................................................................1-1

Overview...............................................................................................1-2

How to use this manual.........................................................................1-2

Where to get help..................................................................................1-2

Chapter 2. Telephony Resource Options........................................2-1

Overview...............................................................................................2-2

Providing telephony resources for TeleVantage...................................2-2

Intel HMP vs. Intel Dialogic boards.......................................................2-3

Section 1 Preparing for Installation

Chapter 3. Intel HMP Requirements.................................................3-1

Introduction ...........................................................................................3-2

Intel HMP version requirements............................................................3-2

TeleVantage Server PC requirements with Intel HMP..........................3-2

Intel HMP license requirements............................................................3-2

Ordering Intel HMP licenses ............................................................. 3-3

Configuring Intel HMP resources via flexible licensing..................... 3-4

About Intel HMP license file names..................................................3-6

Chapter 4. Intel Dialogic Telephony Hardware and Software Re-

quirements........................................................................ 4-1

Introduction ...........................................................................................4-2

Intel Dialogic telephony resource overview...........................................4-2

Trunk resources ................................................................................ 4-3

Station resources ..............................................................................4-3

IP trunks and RTP resources............................................................4-3

Voice resources................................................................................. 4-4

Conference resources....................................................................... 4-5

About telephony boards........................................................................4-5

Section 2 Installing Intel HMP

Chapter 5. Installing Intel Host Media Processing.........................5-1

Introduction...........................................................................................5-2

Task checklist....................................................................................5-2

Preparing to install Intel HMP 1.1.........................................................5-3

Uninstalling your current Intel Dialogic drivers......................................5-3

Installing Intel HMP 1.1.........................................................................5-5

Installing Intel HMP 1.1 SU...................................................................5-7

Installing and activating your Intel HMP license ................................... 5-9

Saving your Intel HMP license to your license directory.................5-10

Installing and activating your Intel HMP license..............................5-11

Switching to a different Intel HMP license.......................................5-13

Upgrading a license.........................................................................5-13

Installing an Emergency Replacement license...............................5-13

Starting Intel HMP...............................................................................5-14

Using dual network connections with Intel HMP................................. 5-14

APIC timer operation and Intel HMP...................................................5-15

Changing the IP address used by Intel HMP......................................5-16

Uninstalling Intel HMP ........................................................................5-16

Section 3 Installing Intel Boards and Drivers

Chapter 6. Installing Intel Dialogic Boards .....................................6-1

Introduction...........................................................................................6-2

Perform these steps ..........................................................................6-2

Static warning....................................................................................6-3

Setting Intel Dialogic board IDs ............................................................6-4

Installing Intel Dialogic boards..............................................................6-6

Connecting trunk boards to trunk lines.................................................6-7

Connecting regular analog trunk boards...........................................6-8

Connecting analog DID trunk boards................................................6-8

Connecting Robbed Bit T1 trunk boards...........................................6-9

Connecting ISDN PRI T1 trunk boards.............................................6-9

Connecting ISDN PRI E1 trunk boards.............................................6-9

Connecting E1 CAS trunk boards ...................................................6-10

Connecting ISDN BRI trunk boards ................................................6-10

Connecting Internet telephony boards and VoIP phones...................6-11

Connecting SIP phones, H.323 phones, and IP gateways.............6-11

Connecting station boards and phones..............................................6-11

INSTALLING INTEL TELEPHONY COMPONENTS

Connecting analog station boards and phones .............................. 6-11

Connecting digital station boards and phones................................6-14

Connecting Toshiba digital station boards and phones..................6-17

Configuring the BCP connection panel for failover support ................6-17

Chapter 7. Installing Intel Dialogic Board Drivers..........................7-1

Introduction ...........................................................................................7-2

Task checklist.................................................................................... 7-3

Preparing to install Intel Dialogic SR 5.1.1............................................7-3

Uninstalling your current Intel Dialogic drivers......................................7-4

Installing Intel Dialogic SR 5.1.1 ...........................................................7-6

Installing Intel Dialogic SR 5.1.1 FP 1 SU.............................................7-7

Installing the TeleVantage SR 5.1.1 Driver Updates.............................7-9

Installing the Intel Dialogic DSI board drivers .....................................7-10

Installing Intel Dialogic GlobalCall 4.3.................................................7-11

Configuring the Intel Dialogic drivers ..................................................7-12

Basic board configuration tasks...................................................... 7-13

Board-specific configuration tasks..................................................7-19

Test-starting the Intel Dialogic drivers.................................................7-33

Configuring an ISDN line.....................................................................7-35

Configuring Robbed Bit T1 signaling...................................................7-35

About Robbed Bit T1 signaling ....................................................... 7-35

Installing the Robbed Bit T1 Experimenter .....................................7-36

Using the Robbed Bit T1 Experimenter..........................................7-36

Configuring Robbed Bit T1 signaling manually...............................7-40

Placing and receiving test phone calls............................................ 7-41

Testing individual bit states with the custom actions option........... 7-42

Installing Toshiba Strata DKTU station boards and drivers ................7-42

Appendixes

Appendix A. Voice and Conference Resource

Usage in TeleVantage.....................................................A-1

Voice and conference resources by board........................................... A-1

How voice resources are used.............................................................A-1

Dedicated vs. shared voice resources (Intel boards only)................A-3

Viewing voice resource performance counters.................................A-4

Maximum possible voice resource use.............................................A-4

Conserving voice resources..............................................................A-4

Identifying if you need more voice resources ...................................A-5

Gaining extra voice resources ..........................................................A-5

CONTENTS

How conference resources are used....................................................A-5

Conference maximums .....................................................................A-7

Appendix B. Configuring Intel Dialogic Board ISDN Parameters B-1

Using the Intel Dialogic Makecall Utility................................................B-2

Using ISDIAG ......................................................................................B-2

Changing TeleVantage ISDN protocol parameters ..........................B-4

Using the TeleVantage D-Channel ISDN trace utility...........................B-5

Viewing D-Channel Trace files..........................................................B-7

Using the ISDN Two B-Channel Transfer test utility.............................B-9

Appendix C. Troubleshooting......................................................... C-1

Troubleshooting Intel Dialogic board problems ................................... C-1

Intel Dialogic System Information Output......................................... C-2

Troubleshooting Robbed Bit T1 problems......................................... C-14

Troubleshooting ISDN PRI T1/E1 problems...................................... C-15

Troubleshooting problems with analog trunks................................... C-17

Appendix D. Using the Intel Dialogic Configuration Manager..... D-1

Running DCM remotely using Microsoft Terminal Services ................ D-2

Configuring DCM for remote administration in a Windows 2000/2003

Terminal Server environment.................................................... D-2

Appendix E. Intel Dialogic Telephony Board Specifications ....... E-1

Basic Board Information table contents ............................................E-1

Trunk Resources by Board table contents........................................E-2

Station and Other Resources by Board table contents ....................E-3

Appendix F. Changing the Media Load for a DM3 Telephony Board

F-1

Index ................................................................................................... I-1

INSTALLING INTEL TELEPHONY COMPONENTS

CHAPTER 1

INTRODUCTION

CHAPTER CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

How to use this manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Overview________________________________________________

This manual provides information on selecting and installing Intel Dialogic components for use with TeleVantage.

For information on planning for your TeleVantage system, including the TeleVantage components, PC and network requirements, a nd the various t runk and station options you can use with TeleVantage, see Installing T eleVantage. That manual also explains how to install and configure TeleVantage Server, TeleVantage database server, and TeleVantage workstation applications. For instructions on using TeleVantage after it is installed, see Administering TeleVantage and Using TeleVantage.

How to use this manual____________________________________

There are two related installation manuals that guide you through all of the steps required to plan for and install your TeleVantage system:

Installing T eleVantage is where all TeleVantage installations or upgrades begin. For an overview, see Chapter 1 in Installing TeleVantage.

Installing Intel Telephony Compon ents (th i s manual) contains three main sections:

Section 1, “Preparing for Installation”. The chapters in this section describe the

Intel telephony resources that you can use with TeleVantage.

Section 2, “Installing Intel HMP”. This section describes in detail how to install

Intel HMP software.

Section 3, “Installing Intel Dialogic Boards and Drivers”. The chapters in this

section describe the Intel board and driver installation and configuration process in detail.

Where to get help_________________________________________

Contact your TeleVantage provider for technical support—Vertical only provides technical support through TeleVantage providers. For information about how to report problems, see

“Reporting problems to your TeleVantage provider” in Chapter 12 in Administering TeleVantage.

1-2 INSTALLING INTEL TELEPHONY COMPONENTS

CHAPTER 2

TELEPHONY RESOURCE OPTIONS

CHAPTER CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Providing telephony resources for TeleVantage . . . . . . . . . . . . . . .2-2

Intel HMP vs. Intel Dialogic boards . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Overview________________________________________________

This chapter compares the two methods for providing telephony resources for use by TeleVantage to help you decide which approach best meets your needs.

Providing telephony resources for T eleVantage________________

Your TeleVantage Server can be configured i n one of two ways to provide the te lephony resources re quired by Tele Vantage:

Intel® Dialogic® telephony hardware and software. Call and media processing

functions are performed by dedicated digital signal process ors (DSPs) on tel ephony boards installed in the TeleVantage Server.

Intel NetStructure ™ Host Media Processing (Intel HMP) software. When installed

on the TeleVantage Server, Intel HMP software performs like an Intel Dialogic DM3 telephony board, but all media processing takes place on the Server PC processor and memory. Intel HMP uses the Server’s network interface card (NIC) to provide IP connectivity.

Important:

cannot combine Intel HMP software and Intel boards on the same Server. In the same network, you can use Intel HMP on some TeleVantage Servers and I nt el boards on other TeleVantag e Servers.

You must choose one of the se appr oaches for your TeleVanta ge Server. You

2-2 INSTALLING INTEL TELEPHONY COMPONENTS

Intel HMP vs. Intel Dialogic boards __________________________

Use the information in the following table to decide which approach best meets your needs. For specific requirements for either approach, see Chapter 3, “Intel HMP Requirements” or Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.”

Intel HMP Intel boards

Server requirements

Trunk and station support

Flexibility Can be a more cost-effective solution,

Upgrades Software-only solution, facilitating

Requires a more powerful CPU (or dual CPU in some circumstances) and more memory to handle the same number ports compared to Intel boards, since all media processing occurs on the PC’s CPU and memory.

For example, On a dual 3.2 Ghz Xenon PC, Intel HMP 1.1 supports a maximum of 120 IP ports and 120 voice resources.

Also, Intel HMP can not run on every processor or motherboard that supports the Intel Dialogic boards. It is recommended that you buy a PC certified for Intel HMP from an authorized Intel distribution partner.

Only IP ports are directly supported. If you require analog, T1, E1, or ISDN BRI service, or need to support analog phones, you must purchase one or more third-party gateway devices and connect them to the TeleVantage Server over VoIP. Digital phones are not supported.

especially for a 100% VoIP configuration. You only buy the resources that you need, not the pre-packaged fixed resources supplied by a telephony board.

A flexible licensing scheme enables you to tailor your system to meet your specific telephony and media-processing resource requirements. You choose exactly the number and type of resources that you need.

installation and upgrades. By purchasing a different license, or upgrading your PC, you can easily grow your system as your needs change.

Supported on a wide variety of PCs.

Can support a larger number of simultaneous calls and media processing than Intel HMP since those functions are performed by dedicated digital signal processors (DSPs) on the telephony boards.

For example, on a dual-processor 3.2 GHz Xenon PC, Intel boards can be configured to support over 240 IP ports and over 300 voice resources.

Boards are available for use with TeleVantage that support a wide variety of trunks (analog, VoIP, T1, E1, and ISDN BRI), as well as digital and analog stations. Within one T eleVantage Server PC you can have boards that support up to 12 T1 spans and 720 analog stations.

Boards have fixed resources. To obtain the specific resources that you require, you may need to purchase more hardware than you need, ending up with other board resources that you will not use. To add additional resources, you must install additional boards.

Boards take up slots in the TeleVantage Server. As your system grows, you may run out of slots, requiring that you install and deploy a new Server PC.

CHAPTER 2. TELEPHONY RESOURCE OPTIONS 2-3

Section 1

Preparing for

Installation

CHAPTER 3

INTEL HMP REQUIREMENTS

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Intel HMP version requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

TeleVantage Server PC requirements with Intel HMP . . . . . . . . . .3-2

Intel HMP license requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Introduction _____________________________________________

If upgrading from TeleVantage 7, skip this chapter. Intel HMP requirements are unchanged. This chapter describes requirements for using Intel NetStructure Host Media Processing (Intel

HMP) software to provide telephony resources for use by TeleVantage.

Important:

TeleVantage (instead of Intel HMP), see Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.”

If you are using Intel Dialogic boards and drivers to provide telephony resources for

Intel HMP version requirements_____________________________

TeleVantage 7.5 requires Intel HMP 1.1 and Intel HMP 1.1 Service Update 32 (SU 32) or higher.

T eleVantage Server PC requirements with Intel HMP____________

Intel HMP runs on the TeleVantage Server PC. You must use a Vertical TeleVantage Server that comes with Intel HMP and TeleVantage 7.5 pre-installed, and that meets the requirements described in “TeleVantage Server PC requirements” in Chapter 3 of Installing TeleVantage. Contact your TeleVantage provider to obtain a Vertical TeleVantage Server that meets your needs.

You must use a static IP address for the NIC that handles RTP audio traffic on the TeleVantage Server PC. For more information, see “Network interface card (NIC) requirements” in Chapter 3 in Installing TeleVantage.

Intel HMP license requirements _____________________________

An Intel HMP license is a file that defines the number of call control and media processing resources that your HMP installation will support. Using Intel HMP’s flexible licensing feature, you configure and purchase one Intel HMP license per TeleVantage Server PC. Each license supports the specific resources that you require. An Intel HMP license is locked to the MAC address of a network interface card (NIC) on the TeleVantage Server PC, and can only be used on that Server.

3-2 INSTALLING INTEL TELEPHONY COMPONENTS

Ordering Intel HMP licenses

To obtain an Intel HMP license, contact your TeleVantage provider. When your order an Intel HMP license, you will need to supply the following information:

MAC address of the NIC on the TeleVantage Server. If your TeleVantage Server has two NICs, you can lock your Intel HMP license to either one.

Specific quantity of each type of Intel HMP resource that you require.

The available resources are described in “Configuring Intel HMP resources via flexible licensing” on page 3-4. Your TeleVantage provider can he lp you identify the resource type s and quantities that best meet your needs.

Intel HMP license types

The following table summarizes the Intel HMP license types that are available:

License type

Verification

Evaluation (free) 4 resources of

Trial3 (free) Any supported

Purchased Any supported

Emergency Replacement

(free) 1 Basic RTP

1. Can be used for basic testing with TeleVantage to verify tha t Intel HMP was installed successfully, for example, to call an auto attendant from any VoIP endpoint.

2. License is not locked to a specific MAC address on the TeleVantage Server.

3. Useful if you want to test a specific configuration before purchasing a license

4. See “Configuring Intel HMP resources via flexible licensing” on page 3-4 for configuration guidelines.

5. Supply MAC address of NIC on the TeleVantage Server when ordering license.

6. Required if you must move Intel HMP to another TeleVantage Server PC because of a hardware failure. A request for a Purchased license to replace it is generated automatically.

Resources

supported

G.711, 1 Voice

each type

combination

combination Replaces a

Purchased license

Expiration How to obtain

Does not expire

45 days Available from

Installed automatically with Intel HMP 1.1 software

www.intel.com/go/mediaprocessing.

30 days Contact an Intel authorized distributor or

Does not expire

14 days Contact an Intel authorized distributor or

your TeleVantage provider Contact an Intel authorized distributor or

your T eleVantage provider

MAC Address required

Yes

CHAPTER 3. INTEL HMP REQUIREMENTS 3-3

Configuring Intel HMP resources via flex ible licensing

To determine th e numbe r and types o f resourc es you nee d to suppor t your sy stem size, you need to account for the peak usage of these resources. For example, if the maximum number of trunk calls you need to support is 40, and at the same time you need to support a maximum 20 station calls, you will need 60 Basic RTP G.711 resources. If those calls on the trunks and s tations may be listening to auto attendants or voice mail, you will also need 60 Voice resources.

An Excel spreadsheet call ed IntelRTPResourceNeeds.xls is provided for you to help

Note:

calculate the resource s you need to support your configuration. It is located by default in C:\Program Files\TeleVantage\Administrator. Also see Appendix A, “Voice and Conference Resource Usage in TeleVantage.”

If you are familiar with the Intel boards required for your configuration, a quick way to determine the equivalent Intel HMP resource requirements is to total up the IP, Voice and conference resources provided by Intel boards, and then purchase similar quantities of Intel HMP resources. If you also need to use low bit-rate coders, you must purchase one of those resources for every basic RTP G.711 resource.

The more simultaneous resources your system uses, the more powerful PC you will need to use for your TeleVantage Server, and the more memory you will need. See “CPU and memory requirements when using Intel HMP” in Chapter 3 in Installing TeleVantage to determine the appropriate CPU and memory for your system.

You can install more than one Intel HMP license, but only one license at a time can be active. For more information on flexible licensing options, see Configuring Intel® NetStructure™ Host

Media Processing Resources, available for download at the following location:

http://www.intel.com/network/csp/applnots/9007an.htm

3-4 INSTALLING INTEL TELEPHONY COMPONENTS

The following table lists the resources that are available through flexible licensing. The maximum number of resources per license is 255.

Note:

Although Intel HMP 1.1 includes Speech Integration and T.38 Fax Termination resources, they are not currently supported in TeleVantage, and are not listed in the table. (Fax can be supported via SIP FXO or other gat eway devices, as desc ribe d i n C hapter 14 of Administering TeleVantage.)

Resource type

Basic RTP G. 71 1 r 120 Establishes a Real Time Transport Protocol (RTP) connection between

Voice v 120 One voice resource is used while playing or recording voice files (even

Enhanced RTP e 64 Allows the use of low bit rate (LBR) G.723.1, G.729A, and G.729AB

Resource

code

Limits Resource description

Intel HMP and one remote IP endpoint using the G.711 codec.

For example, each simultaneous VoIP call requires one Basic RTP G.711 resource.

when voice files are played without a telephone), while playing tones (such as the dial tone or ringback tone), while collecting digits from a user, while recording files, and so forth. For a complete list of when voice resources are used in TeleVantage, see Appendix A in Installing TeleVantage.

codecs. Without Enhanced RTP resources, you do not get support for these codecs.

Systems using HMP have a limited number of LBR codec resources. The number of concurrent H.323 and SIP calls using LBR codecs is limited to the number of LBR codec resources available. All calls in excess of this limit will use the G.711 codec if it is configured, or fail if G.711 is not configured.

Note: Each Enhanced RTP resource requires a Basic RTP G.711

resource. The number of Enhanced RTP resources must be equal to or less than the number of Basic RTP G.711 resources.

Conferencing c 120 One conference resource is required for each conference participant, if

you are using beep on call recording, when supervising a call using the monitor, coach, or join features, and so forth.

For a complete list of when conference resources are used in TeleVantage, see Appendix A in Installing T eleVantage.

Note: In additi on to the r esour ces d escrib ed i n the table, Inte l re quires IP C all Co ntrol reso urces

if you are using the H.323 VoIP protocol (not SIP.) If you need to use H.323 (even on only 1 or 2 VoIP trunks), Intel require s t hat th e nu mber of Call Control resour ces is equal to the number of Basic RTP G.711 resources.

CHAPTER 3. INTEL HMP REQUIREMENTS 3-5

About Intel HMP license file names

An Intel HMP license file name describes the type and number of resources supported by the license, as well as the license type, for example:

72r72v36e36c0s0f_ver.xml

The file name format is:

<# Basic RTP G.711 resources>r<# Voice resources>v<# Enhanced RTP resources>e<# Conferencing resources>c<# Speech integration resources>s<# T.38 Fax Termination resources>f_<License type>.xml

The following abbreviations indicate the resource type:

r. Basic RTP G.711

v. Voice

e. Enhanced RTP

c. Conferencing

s. Speech Integration

f. T.38 Fax Termination

The following abbreviations identify the license type:

ver. Verification license

tri. Trial license

pur. Purchased license

eme. Emergency license

Examples

The following Verification license file supplied with Intel HMP supports 1 RTP G.711 resource and one voice resource.

1r1v0e0c0s0f_ver.xml

The following Purchased license supports 72 RTP G.711 resources, 72 voice resources, 36 enhanced RTP resources, and 36 conferencing resources:

72r72v36e36c0s0f_pur.xml

Where to go next ______________________________________

Go to Chapter 5, “Installing Intel Host Media Processing.”

3-6 INSTALLING INTEL TELEPHONY COMPONENTS

CHAPTER 4

INTEL DIALOGIC TELEPHONY H

ARDWARE AND SOFTWARE

EQUIREMENT S

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Intel Dialogic telephony resource overview. . . . . . . . . . . . . . . . . . .4-2

About telephony boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Introduction _____________________________________________

This chapter describes requirements for using Intel Dialogic telephony hardware and software to provide board-based telephony resources for use by TeleVantage. Make sure all these requirements are met before you begin the installation.

Important:

(instead of Intel Dialogic boar ds and drivers), see Chapt er 3, “Intel HMP Requirements.” You cannot mix Intel HMP with Int el tel ephony hardware.

Required hardw are compo nents

The Intel Dialogic boards that you must use with TeleVantage are determined by the types of trunks and phones your office uses and the number of trunks and phones that you need to support. Trunk l ines from the pho ne company conn ect to trunk boar ds, Internet or LAN etherne t cable supporting IP phones and other VoIP connectivity connects to Internet telephony boards, and internal phones connect to station boards. All Intel boards must be installed on the TeleVantage Server PC.

For instructions on how to install and connect Intel boards, see Chapter 6.

Required software component s

The following software components—included on the Intel Dialogic CD—must be installed on the TeleVantage Server PC:

If you ar e usi ng In tel HM P sof tware to pr ovid e tel ephony resou rces for T eleVa ntage

Intel Dialogic System Release (SR) 5.1.1 Drivers Intel Dialogic SR 5.1.1 Feature Pack 1 System Update (FP1 SU) TeleVantage SR 5.1.1 Driver Updates

For instructions on how to install and configure the Intel Dialogic software, see Chapter 7.

Important:

programs ha ve been cust omized for T eleVantag e 7.5, and yo u must use the se programs from the Intel Dialogic CD included with TeleVantage. If you use Intel Dialogic setup programs from another source, the driver s w ill not work correctly with TeleVa nt age.

The Intel Dialogic SR 5.1.1 Dr ivers, SR 5.1.1 FP1 SU, and Driver U pda t es setup

Intel Dialogic tele phony resour ce overvie w ___________________

Intel Dialogic telephony boards provide the following types of telephony resources.

Important:

Excel file SupportedTelephonyBoards.xls, includ ed on the root directory of the In te l Dialogic Drivers CD. Appendix E contains the same informat io n in tabl e fo rm a t . Not e that not all Intel telephony boards are supported by the SU 107 drivers included with TeleVantage 7.5. If you have older unsupported boards, you will need to either repla ce them or use the SU 69 drivers in cluded with TeleVantage 7.

4-2 INSTALLING INTEL TELEPHONY COMPONENTS

For the most up-to-date list of Intel telephony boards and specifications, refer to the

Trunk resources

Trunk resources connect the TeleVantage Server PC to trunk lines from your telephone service provider. Intel Dialogic telephony boards provide trunk resources that support regular analog trunks, anal og DID trunks, Centrex/PBX trunks, T1 trunks, E1 trunks, a nd ISDN BRI trun ks.

Station resources

Station resources connect the TeleVantage Server PC to analog CLASS or ADSI phones, digital phones, and to othe r devi ce s such as music-on-hold devices and paging systems. (The Toshiba Strata CS-DKTU station board provides station resources to support Toshiba’s Strata DKT digital phones.)

IP trunks and RTP resources

IP trunks support Voice-over-IP (VoIP) calls to SIP phones or other SIP devices, H.323 phones or other H.323 devices, or to other TeleVanta ge Servers.

When determining how many IP t runks that y ou need to supp ort your IP phone user s, it may not be necessary to have an IP trunk for each IP phone. The IP trunk will only be in use while the user is actually on the phone (on a call, checking their voice mail, and so forth). If your IP phone users are on the phone frequently—for example, if they are call center agents—then it may be necessary to have a dedicated, 1-to-1 relationship between IP trunks and IP phones. However, for most users, a lower ratio of IP trunk s to IP phones—such as 1-to-4—may be acceptable.

An Excel spreadsheet cal l ed IntelRTPResourceNeeds.xls is provided for you to help

Note:

calculate the IP trunk and R TP R esource needs you need to support your configuration. It is located by default in C:\Program Files\TeleVantage\Administrato r.

Using a host-based VoIP stack

Most Internet telephony boards can be configured to use a host-based stack. (See the Trunk Resources by Board table in Appendix E for boards that you can use with a host-based stack.)

When you add an Internet span in the TeleVantage Administrator and configure it with a host-based VoIP stack, the IP protocol stack runs on the TeleVantage Server's CPU. Call control goes over the PC's NIC and Real-time Transport Protocol (RTP) audio can go over the IP telephony board's NIC if the board has a NIC. See “Using a host-based stack” in Chapter 5 of Administering TeleVa ntage for more infor ma t i on .

IP trunks use RTP resources to provide an audio connection to other resources in the system such as analog stations and digital trunks.

H.323 trunks have a fix e d 1- to- 1 ma pp i ng to RTP resources—you must assign an RTP

resource to each H.323 trunk via the TeleVantage Administrator.

SIP trunks allocate RTP resources from a shared pool. (RTP resources assigned to H.323

trunks are not available to SIP trunks.) When using the TeleVantage off-bus routing, SIP

trunks do not usua lly need RTP reso urces for SI P-to-SIP calls , so you may requi re fewer

RTP resources than SIP trunks.

CHAPTER 4. INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS 4-3

Some TeleVantage features such as call recording will require RTP resources even for SIP-to-SIP calls.

A host-based VoIP stack is re commended for all new inst al l ati ons. You must use a

Note:

host-based stack if an y of the fo l lo w i ng ap pl y t o you.

You plan to use the Session Initiation Protocol (SIP) to enable VoIP communications with SIP phones or softphones, SIP services, SIP carriers, or PSTN gateway devices.

You have a DI0408LSAR2 integrated analog trunk and station board, which requires a host-based stack.

You want to access the conference resources on IP telephony boards that provide them.

You have multiple Internet telephony boards in your TeleVantage Server, and you want all incoming VoIP calls at a single IP address.

You want to divide your Internet trunks into multiple spans with different IP addresses, for example, one inside your firewall and one outside.

Note:

Mixing host-based and embedded based stacks in the same PC is not supported.

Using an e mbedde d H. 323 st a ck

Important: Int el Dia logi c SR 5. 1.1 SU 107, included with Tele Van ta ge 7.5, does not support

embedded stack. Embe dded stack is only supported by Intel Dialogic SR 5.1.1 SU 69 , inc luded with TeleVantage 7.

Some legacy Internet telephony boards can be configured to use an embedded H.323 stack. (See the Trunk Resources by Board table in Appendix E for boards that you can use with an embedded stack.)

With an embedded H.323 stack, the H.323 call control and RTP resources run on the board’s digital signal processor (DSP), off-loading the TeleVantage Server’s CPU.

Voice resou rces

Voice resources carry out audio-processing tasks such as recording or playing audio, and detecting touchtone digits. The TeleVantage features intercom, paging, voice-first answering, system call recording, beep on call recording, forwarding calls to external numbers, and external station calls also use voice resources (external stations can optionally be configured to not require voice resources.) Some voice resources may also support fax, FSK, and CSP capabilities.

For guidelines on determining how many voice resources your system needs, and for instructions on how to install more voice resources, see Appendix A.

4-4 INSTALLING INTEL TELEPHONY COMPONENTS

Fax capability

Some voice resources provide fax capability. TeleVantage does not use the fax capabilities of these voice resources, but will use these voice resources for normal voice resource activity such as playing or recording voice files. Note, however, that fax-capable voice resources on Intel Dialogic DM3 boards are not used in this way by TeleVantage. Fax-capable voice resources can be used by third-party applications.

FSK capabili ty

Some voice resources provide the ability to transmit and receive frequency shift keying (FSK) signaling which TeleVantage uses to send Caller ID or visual message waiting information to CLASS phones.

CSP capability

Some voice resources provide continuous speech processing (CSP) capability. TeleVantage does not use the CSP capabilities of these voice resources, but will use these voice resources for normal voice resource activity such as playing or recording voice files. CSP-capable voice resources can be used by third-party applications.

Conference resources

Conference resources provide conferencing capabilities. For details on how TeleVantage uses conference resources, see Appendix A.

About telephony boards________________ _______________ ____

About slot types

The type of slot and number of slots required va ry by board. A pa rticular boar d may require 1 or 2 ISA or PCI slots.

There are 2 voltage specifications for PCI slots, 3.3 and 5 volts. 3.3 volt slots are sometimes called PCI-X slots. Some PCI boards require 3.3-volt slots while others require 5-volt slots. Universal PCI (UPCI) boards can be installed in either slot.

CHAPTER 4. INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS 4-5

The following diagram illustrates the different PCI slot types. Regular 5-volt PCI boards fit into either the 32-bit or 64-bit 5-volt PCI slot. UPCI boards fit into any of the slots illustrated.

Important:

tables in Appendix E hardware, these boards are identified with a model number that ends in U, for example, HDSI/480U, with a slot type of UPCI.

Some Intel Dialogic board s ar e available in both a PCI and UPCI version. In the

About timeslot limits

The number of timeslots consumed by the Intel Dialogic boards in your TeleVantage Server determine the number of trunks and stations your system can support. The information in this section is particularly important if you are using a combination of SCbus and H.100 boards.

All Intel Dialogic boards are interconnected by a voice bus within the PC chassis that allows for the switching of phone calls and sharing of resources between boards. There are 2 TDM voice bus types, the SCbus and the CTbus.

The SCbus supports a maximum of 1024 timeslots, which means that the total number of timeslots used by all of the installed Intel Dialogic boards cannot exceed 1024.

The CTbus support s a max imum of 40 96 or 1024 ti mes lots , depen ding o n the si gnal ing mode used. The CTbus supports two signaling modes:

Native CTbus signaling m ode. In this mode, the CTbus supports a maximum of

4096 timeslots. Some of the H. 100 boards sup ported by TeleVantage suppor t

CTbus mode.

Native CTbus signaling mode is used automatically if all the Intel Dialogic boards

in the TeleVantage Server are H.100 boards that support native CTbus mode.

Legacy SCbus signaling mode. In this mode, the CTbus supports a maximum of

1024 timeslots, the same as the SCbus.

Legacy SCbus signaling is used automatically if there are any SCbus boards in the

TeleVantage Server, or if there are any CTbus boards that do not support native

CTbus signaling mode.

4-6 INSTALLING INTEL TELEPHONY COMPONENTS

Using the information in the Intel Dialogic Hardware Specification tables, add up the timeslots used by each board to make sure you do not exceed the maximum number of timeslots supported. For example, you cannot install 10 D/480SC-2T1 SCbus boards, and 5 MSI/80PCI-GBL CTbus boards, because the total number of timeslots required by this configuration is 1160, which exceeds the system limit of 1024 timeslots.

About DM3 boards

TeleVantage supports the following Intel Dialogic DM3 boards, which have special requirements and configuration needs as outlined in the rest of this manual.

DM/IPx integrated Internet telephony boards with T1 and E1 trunk and conferencing

resources

DISIx or HDSI/x analog station boards

DM/V160LP and DM/V160LPEU analog trun k boards

DM/Vx-A T1 and E1 trunk boards

DM/V2400A conference and voice resource bridge board

DI0408LSAR2 integrated analog trunk and station board with conferencing and Internet

telephony

CHAPTER 4. INTEL DIALOGIC TELEPHONY HARDWARE AND SOFTWARE REQUIREMENTS 4-7

Section 2

Installing Intel

HMP

CHAPTER 5

INSTALLING INTEL HOST MEDIA P

ROCESSING

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Preparing to install Intel HMP 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Uninstalling your current Intel Dialogic drivers . . . . . . . . . . . . . . . .5-3

Installing Intel HMP 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Installing Intel HMP 1.1 SU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

Installing and activating your Intel HMP license . . . . . . . . . . . . . . .5-9

Starting Intel HMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Using dual network connections with Intel HMP . . . . . . . . . . . . . .5-14

APIC timer operation and Intel HMP . . . . . . . . . . . . . . . . . . . . . . .5-15

Changing the IP address used by Intel HMP . . . . . . . . . . . . . . . .5-16

Uninstalling Intel HMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Important:

or more times. Keep the Intel HMP Software Drivers CD in the drive while restarting. Do not remove the Intel HMP Software Drivers CD until instructed to do so.

If you remove the Intel HMP Software Drivers CD before or during a restart, the installation may not complete successfully.

The Intel HMP installation proc ess requires that you restart you r PC one

Introduction _____________________________________________

Important: Skip this chapter if you are upgrad in g from TeleVantage 7.x—you do not need to

upgrade the Intel HMP software already installed on your TeleVantage Server.

This chapter provides instructions for installing Intel HMP software on the TeleVantage Server.

Important:

TeleVantage (instead of Intel HMP), follow the installation instructions in Chapter 6, “Installing Intel Dialogic Boards” and Chapter 7, “Installing Intel Dialogic Board Drive rs.”

Note: In this version of TeleVantage, you must install Intel HMP from the TeleVantage Server’s

console—remote i nst all at i ons have not been verified.

Scheduling an upgra de

If you are upgrading the live telephone system at your company, you must schedule the upgrade to take place after business hours. The process of upgradin g can take awhile, and during thi s time, your telephone system will be offline and unavailable.

Intel HMP documentation

You have the option of installing the Intel HMP documentation on the TeleVantage Server PC during installation.

Task checkli st

You must perform the tasks listed in the following table in the order specified. This list is only an overview of the tasks you must perform. Detailed instructions for each task are presented in later sections in this chapter.

If you are using Intel Dialogic boards and drivers to provide telephony resources for

Step Description

1 Uninstall your curren t Int el D ia logi c D r i ver s, if you are upgrading from a previous

version of TeleVantage.

2 Install Intel HMP 1.1. 3 Install Intel HMP 1.1 SU. 4 Install and activate your Intel H M P lice nses. 5 Start Intel HMP.

5-2 INSTALLING INTEL TELEPHONY COMPONENTS

Preparing to install Intel HMP 1.1____________________________

1. Start the TeleVantage Server PC and log on as a user with administrator privileges to

the Windows Server on that PC.

If you are using a non-English version of Windows, create the directory C:\Program Files

, if it does not already exist. Doing so prevents Intel Dialogic error messages

during the installation.

3. Insert the TeleVantage Intel HMP CD. If the Driver Setup does not start automatically,

run

autorun.exe from the root directory on the Intel HMP CD. Note that this manual

does not describe all Driver Setup screens in detail.

If the message “Corrupt installation detected” appears after you insert the CD or

Note:

run autorun.exe, log on as a l ocal administrator, and then reinsert the CD.

Important: Do not remove the Intel HMP CD from the CD drive until you are instructed

to do so. If you remove the CD before or during a system re st ar t , the i nstallation may not complete successfully.

If you are installing Intel HMP on a TeleVantage Server where TeleVantage and Intel Dialogic boards are currently installed, go to the next section. If you are installing a TeleVantage system for the first time, go to “Installing Intel HMP 1.1” on page 5-5.

Uninstalling your current Intel Dialogic drivers

You must perform this step if you are installing Intel HMP 1.1 on a TeleVantage Server where TeleVantage and Intel Dialogic boards are currently installed.

To uninstall your current drivers

1. In the TeleVantage Administrator, choose

TeleVantage Server and In tel Di alogi c D r ivers

Tools > Shut down Server. Click Stop

, and then click OK.

2. Exit or stop all TeleVantage Services and applications running on the TeleVantage

Server PC including the TeleVantage Conference Manager Service and other Add-ons. (You do not need to stop Microsoft SQL Server Services.)

3. Back up your complete TeleVantage system, including your TeleVantage database

and voice files.

Note:

The upgrade to TeleVantage 7.5 with Intel HMP is one-way, and can not be uninstalled, so to recover your Tel eVant age syst em, you will need to restore the entire PC image to the same TeleVantage build that you were running before upgrading. For instructions on backin g up your database and vo ice fil es, see Chapter 12 in Administering TeleVantage.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-3

4. In the Driver Setup, click TeleVantage Intel Driver Clean-up Utility and follow the

on-screen in structions.

5. Confirm the clean-up procedure in the Question dialog box.

Click

Yes to continue.

6. In the TeleVantage Intel Driver Clean-up Utility System Restart dialog box, click

I want to restart my com put er no w

, and then click OK.

Yes,

7. After your PC restarts, log on as the same user you logged on as previously. Do not

remove the Intel HMP CD yet.

Go to the next section.

5-4 INSTALLING INTEL TELEPHONY COMPONENTS

Installing Intel HMP 1.1

You must perform this step for all installations.

Important:

are currently installed, remove the boards before installing Intel HMP.

1. In the Driver Setup, click Intel

2. The Intel HMP 1.1 Drivers installation program starts.

If you are installing Intel HMP on a TeleVantage Server where Intel Dialogic boards

HMP 1.1 Drivers.

Follow the on-screen instructions.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-5

3. In the Enter IP Address dialog box, enter the IP address of the NIC on the TeleVantage

Server that will be used for VoIP audio traffic (for example, “192.168.1.6”.) See “Network interface card requirements” in Chapter 3 in Installing TeleVantage for more information.

Installation may take several minutes. The following screen summarizes the installation so far. Click

OK to continue.

5-6 INSTALLING INTEL TELEPHONY COMPONENTS

4. In the InstallShield Wizard Complete screen, click Yes, I want to restart my

computer now

5. After your PC restarts, log on as the same user you logged on as previously. Do not

remove the Intel HMP CD yet.

Go to the next section.

, and then click Finish.

Installing Intel HMP 1.1 SU ________________________________

You must perform this step for all installations.

To install Intel HMP 1.1 SU

1. In the Driver Setup, click

Intel HMP 1.1 SU Drivers.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-7

2. The Intel HMP 1.1 SU Drivers installation program starts.

Follow the on-screen instructions.

3. If the following message is displayed, click

OK to continue. After the Intel HMP 1.1

SU installation completes, see “APIC timer operation and Intel HMP” on page 5-15 for more information.

5-8 INSTALLING INTEL TELEPHONY COMPONENTS

4. In the InstallShield Wizard Complete screen, click Yes, I want to restart my

computer now

, and then click Finish.

Go to the next section.

Installing and activating your Intel HMP license________________

This section describes how to do the following:

Save your Intel HMP license file to the license directory on the TeleVantage Server PC. See page 5-10.

Install and activate your Intel HMP license. See page 5-11.

Switch to a different Intel HMP license. See page 5-13.

Upgrade your Intel HMP license. See page 5-13.

Install an Emergency Replacement license.See page 5-13.

You use the Intel HMP License Manager to install and activate your Intel HMP license, to switch to a different license, or to upgrade a license.

For information on how to configure and obtain an Intel HMP license, see “Intel HMP license requirements” on page 3-2.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-9

Saving your Intel HMP license to your li cense directory

When you receive your license file, save it in the correct location on the TeleVantage Server PC, as described below.

You must save your Intel HMP license on the TeleVantage Server PC whose MAC address you provided whe n you ordered your license. (See “Ord ering Intel HMP licenses” on page 3-3.) If you save your Intel HMP license on a different PC and then try to install and activate it, the license will not work, and an error message similar to one the following will be written to the Windows Event Log:

General fault: MC_ERROR_INTERPRET_LICENSE: Failed to interpret the license key.

General fault: MC_ERROR_LICENSE_KEY: Failed to obtain the license key.

Important: Do not modify the license file in any way. If you do so, Intel HMP wil l n ot work, a nd

you will violate the copyright law. Do not move the license file after you activate it. The license file must remain in the location from which it was activated.

Important: Keep your Intel HMP license serial number and verification key in a safe location,

and do not share it with others. This information forms the basis for your ability to install and use Intel HMP with TeleVantage.

To save your Intel HMP license to your license directory

1. Determine the %DLFWLPATH% directory on the TeleVantage Server PC. To do so:

Choose Run from the Start menu.

Enter the following command and then click Enter:

echo %DLFWLPATH%

2. Save your Intel HMP licen se in the directory that is displayed.

5-10 INSTALLING INTEL TELEPHONY COMPONENTS

Installing and activating your Intel HMP licen se

To install and activate your Intel HMP license

1. From the Start menu, click

NetStructure Host Media Processing (Intel HMP) License Manager dialog box opens showing the Verification license that was installed automatically.:

Programs > HMP > HMP License Manager. T he In tel

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-11

2. Click Browse and browse to the location where you copied your Purchased license

file. Click Show License Details to review the Feature Details for the license (the type and numbe r of resources supported by the license.)

3. Click

Activate License. The following message confirms that the license was

successfully activated:

Make sure that you perform the s teps described in the message. To do so:

Click OK, and then close the License Manager.

Start the Intel Dialogic Configuration Manager (DCM) as described “Starting Intel HMP” on page 5-14.

Stop the Intel Dialogic System Service service if it is running.

In the DCM main dialog box, click Action > Restore Defaults so that DCM detects the new license.

Restart the service.

5-12 INSTALLING INTEL TELEPHONY COMPONENTS

Switching to a different Intel HMP license

Only one Intel HMP license can be active on the TeleVantage Server at a time, but you can have more than one Intel HMP license available in your license directory.

To switch to a different Intel HMP license

1. Start the Intel HMP License Manager as described in step 1 on page 5-11.

2. To view all of the available Intel HMP licenses, click

3. Click the Intel HMP license that you want to use. (You can click

Details

to verify that the new license has the features that you want.)

4. Click

5. Start the Intel Dialogic Configuration Manager (DCM) as described “Starting Intel

6. Stop the Intel Dialogic System Service service if it is running.

7. In the DCM main dialog box, click

8. Resta rt the service.

Activate License to activate the new Intel HMP license, and then click Close.

HMP” on page 5-14.

Action > Restore Defaults so that DCM detects

the new license.

Browse.

Show License

Upgrading a license

You can upgrade a Purchased license to add additional resources. Contact an Intel authorized distributor or your TeleVantage provider f or more information. When you obtain the upgraded license, save it to your license directory and follow the steps described in “Switching to a different Intel HMP license” on page 5-13.

Installing an Emergency Replacement license

Because Intel HMP licenses can only be used on the Server PC to which they are locked, in certain situations (for example, you must move Intel HMP to another TeleVantage Server PC due to a hardware failure), you will need to obtain an Emergency Replacement license in order to continue to operate.

To obtain an Emergency Replacement license, contact the TeleVantage provider from whom you requested your original Purchased license. Since the Emergency Replacement license expires in 14 days, when you request an Emergency Replacement license, a Purchased license to replace it is ordered automatically.

When you obtain your Emergency Replacement license, save it to the license directory on the new TeleVantage Server PC, and then install and activate it according to the instructions in “Installing and activating your Intel HMP license” on page 5-11.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-13

Starting Intel HMP ________________________________________

When you start the Intel Dialogic System Service via the Intel Dialogic Configuration manager (DCM), your activate Intel HMP license configuration is recognized and the Intel HMP software is detected. If you want DCM to recognize a different Intel HMP license, follow the steps in “Switching to a different Intel HMP license” on page 5-13.

To start Intel HMP

1. Click

Start > Programs > Intel HMP > Configuration Manager - DCM to start the Intel

Dialogic Configuration Manager (DCM).

2. If the Computer Name dialog box opens, select the TeleVantage Server PC, and then

Connect. Wait while DCM detects the Intel HMP software installed on the

click Server.

3. After detection is complete, the status of the Intel Dialogic System Service (“Stopped”,

“Running”, and so forth) is displayed at the bottom of the DCM main dialog box. The Intel HMP software appears in the DCM main dialog box as “HMP 0” under the

DM3

heading

To start the Intel Dialogic System Service if it is stopped, click the green button on the toolbar, or choose Service > Start Service.

To stop the System Service if it is running, click the red button on the toolbar, or

Service > Stop Service.

choose

4. To exit DCM, choose

File > Exit.

Using dual network connections with Intel HMP _______________

Although it is not a requirement, you may be able to provide better quality of service when using Intel HMP if you use two network interface connections (NICs) on your TeleVantage Server to connect to your local area network. Use one connection for VoIP audio traffic, and the other connection for your other network traffic.

To configure your TeleVantage Server with 2 local area connections

1. From the Start menu, click

Open.

click

Settings. Right-click Network Connections, and then

2. In the Network Connections view, identify the connection whose IP address you

entered when you installed Intel HMP (see step 3 on page 5-6.) For reference, this IP address is stored in the following Windows registry setting:

HKEY_LOCAL_MACHINE\SOFTWARE\SBLabs\dm3ssp\IP_Addr0

3. Right-click that connection, and then click Properties.

4. In the Properties dialog box, select the

This connection uses the following items list, and deselect all of the other

checkboxes. Click

OK.

Internet Protocol (TCP/IP) checkbox in the

5-14 INSTALLING INTEL TELEPHONY COMPONENTS

5. Optionally, rename the connection, for example to “RTP/VoIP Traffic Only”. To do

so, right-click the connection in the Network Connections view, and then click

Rename.

6. Optionally, rename the second connection, for example “Domain Network Traffic.”

(You do not need to change the default settings in the

following items

7. Choose

Advanced Settings from the Advanced menu.

list in this connection’s Properties dialog box.)

This connection uses the

8. In the Advanced Settings dia log box, on the Ada pters an d Bindings tab, use th e up and

down arrows to make sure that the connection used for RTP/VoIP traffic is lower in the list than the connection used for other network traffic.

9. Click

OK to save your changes.

APIC timer operation and Intel HMP _________________________

This information is taken from:

http://resource.intel.com/telecom/support/HMPWin/hmp11/docs/onldoc/pdffiles/re lease_update.pdf

Intel HMP uses the Advanced Programmable Interrupt Controller (APIC) timer for its high-resolution timer. The APIC timer operation may conflict with certain modes of the Advanced Configuration and Power Interface (ACPI).

The Intel NetStructure HMP 1.1 installation program checks to determine if the ACPI is enabled. If it is enabled and does not meet the minimum version requirement, the following message is displayed:

If the installation program disables the local APIC timer, you must perform the following steps to determine if audio quality is acceptable on your system.

1. Start Intel HMP according to the instructions on page5-14.

2. Start the IP Media Server (Global Call) Demo. (Refer to the Intel IP Media Server

(Global Call) Demo Guide for information about starting the demo.)

3. Launch Microsoft NetMeeting from another computer, with a sound card, connected

on the same LAN.

4. Make sure that the

Security

) is unselected.

Outgoing Call s security option in NetMeeting (Tools > Options >

5. Make sure the default coder in NetMeeting is set to “CCITT u-Law, 8.000 kHz, 8 Bit,

Mono”. This is set via the Advanced option in the Audio property sheet accessed via

Tools > Options.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-15

6. From NetMeeting, connect to the TeleVantage Server running Intel HMP by typing its

IP address or computer name and then clicking the telephone icon.

7. Verify that the audio is acceptable.

If the audio is acceptable, no further action is necessary.

If there is no audio or poor audio, then you must completely disable ACPI in order to run Intel HMP on this PC. Disabling ACPI requires that you re-install Microsoft Windows. Microso ft Knowle dge Base Articl e # Q237556 provide s instr uctions f or installing Windows without automatically enabling some form of ACPI.

Changing the IP address used by Intel HMP___________________

If the IP address of the NIC on the TeleVantage Server that handles RTP audio traffic changes (for example, you moved the TeleVantage Server and it is now under a different subnet), you must change the IP address that you provided when you installed Intel HMP.

The TeleVantage Server will not start if the IP address used by Intel HMP is no longer associated with the NIC on the TeleVantage Server that handles RTP audio traffic. You can identify this problem by the following Windows Event Log message:

191 - Error - The Server did not start because the IP address specified when you installed HMP is no longer valid.

To avoid this problem, change the IP address according to the following instructions.

1. Update th e following Windows registry setting with the new IP address, as in the

following example:

HKEY_LOCAL_MACHINE\SOFTWARE\SBLabs\dm3ssp\IP_Addr0=192.168.1.8

2. Restart the TeleVantage Server and Intel HMP drivers in order for the change to take

effect.

Uninstalling Intel HMP

Important: Before uninstalling Intel HMP, be sure to back up your Intel HMP licenses.

Uninstalling Intel HMP d el etes t he folder that contains you r lic enses, so unless you save c opi es of your license files, you will not be able to reinstall at a later time. See “Saving your Intel HMP license to your license directory” on page 5- 10 t o i dentify the folder where you sav ed your Intel HMP licenses.

To uninstall Intel HMP

1. From the Start menu, click

2. In the Windows Control Panel, click

5-16 INSTALLING INTEL TELEPHONY COMPONENTS

Settings > Control Panel > Add/Remove Programs.

Add/Remove Programs.

3. Click HMP SU, and then click Remove. Follow the onscreen instructions.

4. Restart your PC when you a r e prompted to do so.

5. Click

HMP 1.1, and then click Remove. Follow the onscreen instructions.

Where to go next_______________________________________

When you have successfully installed Intel HMP according to the instructions in this manual, you must install and configure the TeleVantage components according to the instructions in Installing TeleVantage.

CHAPTER 5. INSTALLING INTEL HOST M EDIA PROCESSING 5-17

Section 3

Installing Intel

Boards and

Drivers

CHAPTER 6

INSTALLING INTEL DIALOGIC BOARDS

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Setting Intel Dialogic board IDs. . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Installing Intel Dialogic boards. . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Connecting trunk boards to trunk lines . . . . . . . . . . . . . . . . . . . . . .6-7

Connecting Internet telephony boards and VoIP phones . . . . . . .6-11

Connecting station boards and phones. . . . . . . . . . . . . . . . . . . . .6-11

Configuring the BCP connection panel for failover support. . . . . .6-17

Introduction _____________________________________________

TeleVantage runs on Intel Dialogic boards that connect your trunk lines and phones to the TeleVantage Server. The Intel boards must be installed in the TeleVantage Server PC.

This chapter describes how to do the following:

Install Intel Dialogic trunk boards and their associated hardware.

Install and configure the Toshiba Strata CS-DKTU station board.

Connect analog, digital, SIP, and H.323 phones.

If you experience problems with the Intel boards after following the instructions in this chapter, see “Troubleshoo ti ng In t e l Dial og i c bo a rd prob l ems ” on pa geC-1.

Important:

telephony resources for Tel eVantage (instead of Intel D ial ogic boards), follow the instal l at ion instructions in Chap te r 5, “Installing Intel Host Media Processing.”

Perform these steps

Use the following checklist as you install Intel Dialogic hardware.

If you are using Intel Host M edi a Pr oc essing (Intel HMP) software to provide

Set the Intel Dialogic boar d IDs. Each Intel Dialogic board in your system must have a

unique board ID, which you set using a physical switch on the boards. Because the board IDs are physical switches on the boards, it is easiest to set the IDs for all boards before installing them in the PC.

Install the Intel Dialo gic boards in the TeleVan tage Server PC. This step includes the

following:

Inserting each board into the PC

Installing a Network Interface Card (NIC), if you are using an Internet telephony board

Connecting all ISA boards with the SCbus ribbon cable, and all PCI boards with the CTbus ribbon ca ble

Attaching the SCbus-to-CTbus adapter, if you are using a both ISA and PCI boards

Connect Intel Dialogic trunk boards to trunk lines. Depending on the type of trunk

boards you are using, this step may include installing additional required hardware. See Chapter 4 in Installing TeleVa ntage for more information.

Connect analog station boards and phones. Only if you are using MSI/x, DISIx,

HDSI/x, or DI0408LSAR2 boards with TeleVantage.

Install and configure digital station boards and phones. Only if you are using DSIx

digital station boards to support digital phones with TeleVantage.

6-2 INSTALLING INTEL TELEPHONY COMPONENTS

Install the Toshiba Strata CS-DKTU station board and phones. Only if you are using

Toshiba Strata DKT 2000-series digital phones with TeleVantage.

Connect the power supply. Only if you are using boards that require power supplies.

Set up failover support. Only on systems with analog trunk boards and when you are

providing failover support by connecting analog trunks and stations via the Intel Dialogic BCP connection panel. The DI0408LSAR2 board does not require any setup to provide failover support. See “Failover support” in Chapter 2 in Installing TeleVantage for more information.

Static warning

Important: Read and follow the recomm endations in this sectio n.

Handle all PC boards and components at a static-safeguarded work area. The work area must have a static-dissipative wrist strap connected to a grounded, static-dissipative mat or table surface upon which you place the PC and static-sensitive components, as in the following illustration:

The following additional safeguards will help prevent static damage during installation:

Keep the boards in their plastic anti-static shipping containers until you are ready to install them.

Arrange the PC, all tools, documentation, and hardware so that you can reach them without moving your feet. Doing this reduces the risk of picking up static charges from the floor.

Attach a static-dissipative wrist strap to an electrical ground or to the PC chassis and to your wrist before removing the Intel Dialogic boards from their anti-static shipping containers.

Always handle the boards by their edges or by the metal brackets.

Always place the Intel Dialogic boards inside the anti-static shipping containers when the boards are not being handled.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-3

Setting Intel Dialogic board IDs _____________________________

Board IDs allow the system to uniquely identify the devices on each Intel Dialogic board. For example, if you hav e two D/80S C-4 LS boa rds in you r syste m, the boar d IDs provid e a way for the system to distinguish between the trunk lines on each board.

For the best results when using Intel Dialogic boards with TeleVantage, you should assign a unique ID to each telephony board installed in the Server in the following order, from lowest to highest. (Note that within each heading, the boards listed should also be installed lowest to highest.)

ISA boards

Analog trunk boards

T1 and E1 trunk boards

MSI/x station boards

Voice resource boards

Non-DM3 PCI boards

Analog trunk boards

T1 and E1 trunk boards

MSI/x station boards

Voice resource boards

DM3 PCI boards (see page 4-7 for a list of DM3 boards.)

Analog trunk boards

T1 and E1 trunk boards

Internet telephony boards

Station boards

Voice resource and conference boards

Whenever possible, the physical ordering of the boards should match the numeric order of the board IDs.

Important:

drivers should choose the board order based on PCI slot information. This is not a recommended configuration.

Do not assign ID 0 to a PCI board . For PCI boards, an ID of 0 indicates th at the

6-4 INSTALLING INTEL TELEPHONY COMPONENTS

To assign board IDs

1. Locate the switch or switches on the side of each board.

2. Set the boar d ID:

Intel Dialogic trunk boards, Internet telephony boards, voice resource boards, and conference bridge boards.

Set the board ID by dialing the single SW100

rotary switch to one of the 16 available settings (0-F).

MSI/x st ation boards. Set the board ID to one of the 32 available settings (0-31)

using the two switches on the board:

To set board IDs 0-15, set the SW2 switch to OFF and dial the SW1 rotary switch to one of the sixteen settings from 0-F.

To set board IDs 16-31, set SW2 to ON and dial the SW1 rotary switch to one of the sixteen settings from 0-F.

The ON and OFF positions of the SW2 switch are indicated by silk-screened letters on the board.

When you have set your board IDs, go to t he next section.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-5

Installing Intel Dialogic boards______________________________

Important: Shut down the TeleVantage Server PC, switch off the power, and unplug the power

cords before opening t he PC cover, to avoid the risk of electric shock.

1. For each boar d, insert the board’s edge connector into the bus slot. The boards fit

tightly. Insert the front portion of the board first. The notch on the other end allows the board to be tipped forward, making insertion easier.

Apply pressure only to the top edge of the board, and gently rock the board forward and backward to seat the edge connector into the slot.

If you are using Internet telephony boards: Install a third-party Network In terface

Card (NIC) in the TeleVantage Server PC, and connect it to your network, if you have not already done so. Refer to the documentation that came with your NIC for instructions.

Note:

Even if your DM/IPx board contains a built-in NIC, you must install a third-party

NIC and connect it to your net w or k.

3. If you are using To shiba Strata CS-DKTU digital station boards: Insert the board

into an available 5V PCI slot.

4. Connect ISA or PCI boards with the appropriate ribbon cable. Be sure to adhere to the

following guidelines when connecting boards with ribbon cables:

If you have more connectors than boards, be sure to use both end connectors, leaving the unused connectors in the middle of the ribbon cable. This is especially important with the CTbus ribbon cable, since it runs at a higher frequency and is more prone to termination or antenna effects.

Make sure that there is no more than 7 inches of unconnected cable (5 unused connectors on a standard Intel Dialogic H.100 cable) between any two adjacent boards. If necessary, rearrange the boards in your system or use a cable with fewer connectors.

Tuck the cable down so that unused connectors do not get in the way when you replace the PC cover.

If you have ISA boards: Attach the end connector of the SCbus ribbon cable to the

SCbus connec tor on the top edge of the first board. Match up the notches on the connectors for proper insertion—there is only one way that the connector fits.

Attach the ribbon cable to the SCbus connector on the next board until all ISA boards are connected by the cable.

If you have PCI boards: Attach the end connector of the CTbus ribbon cable to the

CTbus connector on the top edge of the first board. Match up the notches on the connectors for proper insertion—there is only one way that the connector fits.

Attach the ribbon cable to the CTbus connector on the next board until all PCI boards are connected by the cable.

6-6 INSTALLING INTEL TELEPHONY COMPONENTS

If you have both ISA and PCI boards: Use the SCbus-to-CTbus adapter to connect

all the boards together so that they can use the same telephony bus. Only one SCbus-to-CTbus is required per PC. See “Troublesho oting mixed CTbus board systems” on page C-8 for more information about mixed-board configurations.

Place the adapter on the 68-pin CTbus edge connector on the PCI board that is adjacent to the first ISA board. The adapter hangs off the end of the board.

Connect the SCbus ribbon cable to the SCbus side of the adapter.

Connect the CTbus ribbon cable to the CTbus side of the adapter.

When properly connected, the two ribbon cables will lie flat, and the colored stripe on one edge of both ribbon cables will face toward the bracket end of the boards.

5. After installing and connecting all of your boards, replace the PC cover and power

cords.

Go to the next section.

Connecting trunk boards to trunk lines ______________________

Connect the Intel Dialogic trunk boards to trunk lines according to the type of phone service you use. This section describes how to connect the following:

Regular analog trunk boards. See page 6-8.

Analog DID trunk boards. See page 6-8.

Robbed Bit T1 trunk boards. See page 6-9.

ISDN PRI T1 trunk boards. See page 6-9.

ISDN PRI E1 trunk boards. See page 6-9.

ISDN E1 CAS trunk boards. See pag e 6-10.

ISDN BRI trunk boards. See page 6-10.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-7

Connecting regular analog trunk boards

1. Using the cable included with the board, attach the connector on the rear of the analog

trunk board to the BCP connection panel port labeled A) LS 1-8. Only the correct cable will fit. If you are installing two D/80SC-4LS boards, connect the second board to the port labeled

B) LS 4-8.

2. Using phone cable, co nnect the analog loop-start trunk lines from the telephone

company to the RJ-11 jacks labeled

Outside Lines (Trunks) on the BCP connection

panel. Use jacks T1-T4 for 4 lines and jacks T1-T8 for 8 lines. The first trunk li ne in your incoming hunt gr oup must be attach ed to T1, the se cond to

T2, and so on in order to minimize conflicts between incoming and outgoing calls.

Connecting analog DID trunk boards

See “Additional required hardware for analog service” in Chapter 4 in Installing TeleVantage.

1. Using the cable included with the board, attach the connector on the rear of the analog

trunk board to the BCP connection panel port labeled will fit. If you are installing two D/80SC-4LS boards, connect the second board to the port labeled

B) LS 4-8.

2. Connect the DID interface unit to the RJ-11 jacks labeled

the BCP connection panel. Use jacks T1-T4 for 4-line systems and jacks T1-T8 for 8-line systems.

3. Using phone cable, connect the analog DID trunks from the telephone company to the

DID interface unit.

4. Connect the DID Interface Unit as follows:

Plug a DID trunk from your phone company into the leftmost socket of the three-hole connector.

Plug the TeleVantage trunk from the BCP connection panel into the middle socket of the three-hole connector.

If you will be using this trunk for both inbound and outbound calls, and you have a DID Interface Unit that supports it, plug a regular analog trunk—not a DID trunk—into the rightmost socket of the three-hole connector. See the next section for details.

Plug the DID Interface Unit into a power outlet using its power connector.

A) LS 1-8. Only the correct cable

Outside Lines (Trunks) on

6-8 INSTALLING INTEL TELEPHONY COMPONENTS

Refer to the documentation that came with your DID Interface Unit for more information.

Normally, analog DID trunks handle inbound calls only. However, certain DID interface units allow you to circumvent this limitation and make outbound calls. These DID interface units connect one TeleVantage trunk to both a DID trunk and a non-DID trunk. Outbound calls are routed on the non-DID trunk. In this way, you can configure the TeleVantage trunk for both inbound and outbound calls.

Note that with this configuration, a call on either trunk—the DID trunk or the regular analog trunk—results in the TeleVantage trunk being busy. Adding outbound capability increases traffic on the line. It also increases the chance that incoming DID calls will be blocked. If you think you will be receiving many DID calls, you might want to leave your DID trunks as inbound-only.

Connecting Robbed Bit T1 trunk boards

See “Additional required hardware for T1 service” in Chapter 4 in Installing TeleVantage.

1. Connect the trunk lines from the telephone company to the Channel Switching Unit

(CSU).

2. Using phone cable, connect the CSU directly to the Intel Dialogic T1 trunk board.

Connecting ISDN PRI T1 trunk boards

See “Additional required hardware for T1 service” in Chapter 4 in Installing TeleVantage.

1. Connect the trunk lines from the telephone company to the Network Termination Unit

(NTU).

2. Using phone cable, connect the NTU directly to the Intel Dialogic T1 trunk board.

Connecting ISDN PRI E1 trunk boards

See “Additional required hardware for E1 service in Chapter 4 in Installing TeleVantage.

1. Connect the trunk lines from the telephone company to the Network Termination Unit

(NTU).

2. Using phone cable, connect the NTU directly to the Intel Dialogic E1 trunk board.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-9

Connecting E1 CAS trunk boards

Connect the E1 CAS trunk lines from the telephone company directly into the Intel Dialogic E1 trunk board.

Connecting ISDN BRI trunk boards

See “Additional required hardware for ISDN BRI service in Chapter 4 in Installing T eleVantage. The connecti on proce dure f or an I SDN BRI trunk board d epends on whi ch boa rd you are us ing.

To connect BRI/x-PCI boards

1. Connect the ISDN BRI trunk lines from the telephone company to the Network

terminal type 1 adapter (NT1).

2. Connect the NT1 to the Intel Dialogic shielded breakout box using the custom shielded

RJ-45 cable specified in “Additional required hardware for ISDN BRI service in Chapter 4 in Installing TeleVa ntage.

3. Connect the Intel Dialogic shielded breakout box to the Intel Dialogic BRI board using

a Intel Dialogic SCSI-3 BRI breakout box cable.

To connect BRI/2VFD boards

Connect the trunk lines from the telephone company directly to the Intel Dialogic board using a custom RJ-48 cable, specified in the documentation that comes with the board.

When you have connected all of your trunk boards, go to the next section.

6-10 INSTALLING INTEL TELEPHONY COMPONENTS

Connecting Internet te lephony boar ds and VoIP phones

If you are using Internet telephony boards, connect the built-in Network Interface Card (NIC) on each board to your network using a standard Ethernet cable.

Connecting SIP phones, H.323 phones, and I P gateways

Connect the following to your network using an Ethernet cable:

SIP desktop phones

H.323 phones

VoIP gateway devices that provide PSTN/Foreign eXchange Office (FXO) ports, station/Foreign eXchange Station (FXS) ports, and T1, E1, and BRI ports. (For more information, see the device manufacturer’s documentation.)

Intel NetStructure PBX-IP media gateway

Your TeleVantage Server must also be connected to your netw ork via Ethernet . For information about using VoIP with TeleVantage, see the following in Administering

TeleVantage:

Chapter 14, “Configuring SIP Internet Telephony”

Chapter 15, “Configuring H.323 Internet Telephony”

When you ha ve connected all of your Inte rnet telephony boards, go to the next section.

Connecting station boards and phones ______________________

This section describes how to connect the following:

Analog station board s an d pho nes. S ee page 6- 11 .

Digital station boards and phones. Se e page 6-14.

Toshiba digital stat i on board s an d pho ne s. Se e page 6- 17 .

Connecting analog station boards and pho nes

This section d escribes how to connect MSI/x, DISIx, HDSI/x, and DI0408LS AR2 station boards, as well as how to connect the power supply for MSI/x or DISIx station boards. See

“Analog phone and Toshiba digital phone wiring requirements” in Chapter 5 in Installing TeleVantage for more information about wiring options.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-11

Connecting MSI/x analog station boards

1. If the MS/x board is an ISA board: Use the 50-pin RJ-21X cable to connect the board

to the port on the BCP connection panel port labeled

If the MS/x board is a PCI board: Attach the 50-pin RJ-21X cable to the port on the

BCP connection panel port labeled

MSI Board. Use the 37-pin D-shell adapter cable

MSI Board.

to connect the board to the RJ-21X cable.

To avoid damaging the MSI/x board, do not plug trunk lines from the telephone

Note:

company into Station Line ja cks S1-S24 on the BCP connection panel.

2. Connect your phones:

If you are setting up an analog system: Using RJ-11 phone cable s, con nect you r

analog phones to the jacks labeled

Station Lines on the BCP connection panel. Use

jacks S1-S8 for 8-station boards, S1-S16 for 16-station boards, or S1-S2 4 fo r 24-station boa r ds.

Assign your O perator to station S1 and o ther pe ople who can handl e a larg e volume of calls to stations S2-S4. If the TeleVantage Server goes into failover, your first 4 analog trunks (T1-T4) will be routed directly to stations S1-S4. See “Failover support” in Chapter 2 in Installing TeleVantage for more information.

If you are setting up a T1, E1, or Internet telephony system: Using RJ-11 phone

cables, connect your analog phones directly to the MSI/x board.

Connecting DI SIx anal og st ati on boards

DISIx boards are connected to stations via an external Intel Dialogic DISIx station breakout box, not via a BCP connection panel.

1. Connect the board to the station breakout box using a 68-pin SCSI-3 cable.

2. Using RJ-11 phone cables, connect your analog phones to the breakout box.

6-12 INSTALLING INTEL TELEPHONY COMPONENTS

Connecting HDSI/ x ana log station boards

HDSI/x boards include an external station interface box (SIB) which provides the analog interface for station activity.

The SIB sits between the HDSI/x board and the Intel Dialogic Business Communications Platform (BCP) connection panel or breakout box. All connections are on the back of the SIB:

Note:

The maximum distance th at the SIB can be from the HDSI/x board is 660 feet (201

meters.)

1. Connect the board to the SIB using the 4 RJ-45 cables. Connect the top port of the

installed board to the left-most port on the back of the SIB, and so forth.

Note:

Cables must be connec t ed i n the correct order. If they are not connected correctly, TeleVantage stations will be numbered incorrectly. Also, stations may not be detected when you start th e Tel eVantage Server. See “TeleVantage Server fails to detect some or all stations on HDSI/x analog station board” on page C-3 .

2. Do one of the following:

Connect the SIB to the BCP via the 5 RJ-21X ports on the b ack of the SIB. Be sure to use an MSI -R power supply to power the BCP Panel so that it doesn’t go into failover mode until power is out.

Connect the SIB to the breakout box using an RJ-21X connector.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-13

3. Connect the SIB to a power outlet using the 3-prong power connector on the back of

the SIB.

4. Using RJ-11 phone cables, connect your analog phones to the BCP or breakout box.

Connecting the analog st ation board power supply

Perform these steps if you are using MSI/x or DISIx station boards. These boards require a Intel Dialogic MSI-GBL Power Module, which supplies ring voltage and

loop current to the stations, as well as full availability of all trunks and stations on the BCP connection panel. Also, if you configure failover support using the BCP connection panel, the power module ensures that trunks T1-T4 and stations S1-S4 are available in the event of a power failure. See “Configuring the BCP connection panel for failover support” on page 6-17 for more information.

To connect the Intel Dialogic MSI-GBL Power Module

1. Connect the joined end of a y-cable to the power module.

2. Attach one branch to the DC power plug on the rear of the MSI/x or DISIx board.

3. Attach the other branch to the plug labeled

panel.

For the BCP connection panel to get power, both the BCP connection panel and

Note:

the PC to which the MSI/x or DISIx board is attached must be powered on.

An older configuration requires that you use the MSI board power cable to connect the DC power plug to the matchin g power pl ug labeled A separate cord connects the DC power plug on the power supply to the matching power plug

Power Supply on the BCP connection panel.

labeled

Power Supply on the BCP connection

MSI Board Power on the BCP connection panel.

When you have connected all of your analog station boards, go to the next section.

Connecting digital station boards and phones

Perform these steps if you are using Intel Dialogic DSIx digital station boards. (See page 6-17 if you are using Toshiba Strata CS-DKTU digital station boards.)

Important:

SupportedTelephonyBoards.xls, included on the root directory of the Intel Dialogic Drivers CD.

See Appendix E for the sam e in f or m at ion in ta bl e form at.

TeleVantage supports the following two Intel Dialogic DSIx boards. The board that you choose depends on the type of digital phone that you plan to use. (See “Tested digi tal phones” in Chapter 5 in Installing TeleVa ntage for a complete list of supported digital phones.)

6-14 INSTALLING INTEL TELEPHONY COMPONENTS

For the most up-to-date boa rd specifications, refer to the Excel file

Important: All of the DSIx boards installed in a single TeleVantage Server PC must be the same

model.

DSI162HMP (2-wire) board. Supports all of t he supp ort ed dig ita l pho nes ex cept for the

Avaya Legend MLX digital phones. The DSI162HMP board comes with either a 24v or 48v power supply.

24v power supply (model num ber PSDSI6224V). Used for the supported NEC,

Nortel Norstar, and Nortel Meridian digital phones.

48v power supply (model num ber PSDSI6248V). Used for all other supported

digital phone s (including N E C phones.)

DSI162LGNHMP (4-wire) board. Supports the Avaya Legend MLX digital phones, and

comes with a 48v power supply.

Important:

power supply will cause the phones to not work properly , an d m ay damage them.

Be sure to use the correct power supply for your phones. Using the wrong

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-15

To connect digital station boards and ph ones

1. Connect the power supply to the board , then connect the power cab le to the power

supply.

2. Connect the DSIx board as follows:

DSI162HMP (2-wire) board. Connect the board to a breakout box using a 50-pin

RJ-21X connector.

DSI162LGNHMP (4-wire) board. Connect a split cable to the board, and then

connect each end of the split cable to an Ortronics Multi-Jak Adaptor (see “Analog phone and digi tal phone wiring requirement s” in Chapter 5 in Installing TeleVantage for more informa t i on.)

3. Using RJ-11 phone cables, connect your digital phones to the breakout box or

Multi-Jack Adapter. See “Analog phone and digital phone wiring requirements” in Chapter 5 in Installing TeleVa ntage for more information.

Note:

The Nortel Meridian 1 2xx x- ser i es dig ital phones require a straigh t-t hr ough cable—you cannot use a normal crossover cable. Use the following pinout for the 50-pin telco receptacle:

Port Number Telco Pin Pair

11, 26 22, 27 33, 28 44, 29 55, 30 66, 31 77, 32 88, 33 99, 34 10 10, 35 11 11, 36 12 12, 37 13 13, 38 14 14, 39 15 15, 40 16 16, 41

6-16 INSTALLING INTEL TELEPHONY COMPONENTS

4. Make a note of which phone model you c onnect to eac h port on the D SIx board . In the

next chapter, you will configure each port for that specific phone model.

Important:

families or manufacturers on the same TeleVantage Server. All of the digital phones on all of the DSIx boards installed i n t he TeleVantage Server PC must be from the same manufacturer’s digit al phone family. For more info rmation on phone families , se e “Tested digital phones ” in Chapter 5 in Installing TeleVantage.

TeleVantage does not support a mix of digital phones from different phone

Note: In the TeleVantage Administrator Device Monitor view, a station will show a status of Out

of Service until you conne ct a pho ne to that port.

When you have connected all of your digital station boards, go to the next section.

Connecting T oshiba digital stat ion boards and phones

If you are using Toshiba Strata DKT-series digital phones with TeleVantage, connect the phones and the Toshiba Strata CS-DKTU digital station board according to the following instructions.

1. Connect the Toshiba digital station board to a breakout box using a 50-pin RJ-21X

connector.

2. Connect the power supply jack on the board to the Toshiba external power supply.

3. Using RJ-11 phone cables, connect the Toshiba digital phones to the breakout box. See

“Analog phone and Toshiba digital phone wiring requirements” in Chapter 5 in

Installing TeleVantage for mo re in fo r m a ti on.

Toshiba Strat a CS_DKTU s tation board s appear in the Windows Device Man ager under S ystem Devices and are identified as

CTS:PCDKSC

In the TeleVantage Administrator Device Monitor view, a Toshiba digital phone will show

Note:

the status “Out of Service” until it is connected to the To shiba digital station boar d. On ce the phone is connected, the status will change to “Idle.” If the Toshiba digital phon es do not appear in the Device Monitor afte r fol l ow ing the instructions in this se ct i on, see the troubleshooting information on page B-4.

For more information about using Toshiba digital phones with TeleVantage, see Chapter 7 in Administering TeleVa ntage.

When you have connected all of your boards, go to the next section.

Configuring the BCP conn ection p anel for failover support______

Failover support provides continued, limited telephone functionality in the event of a power failure or Windows Server crash. See “Failover support” in Chapter 2 in Installing TeleVantage for more information.

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-17

This section describes how to set up failover support using the Intel Dialogic Business Communications Platform (BCP) connection panel. Alternatively, you can use the DI0408LSAR2 integrated analog trunk and st a tion board, whi c h provides onboard failove r support with direct trunk-to-station connections in the event of a power failure. (Note that the DI0408LSAR2 board does not support failover in the event of an application crash, including a Windows operating system crash.)

Connecting stations and analog trunks to the BCP connection panel

To use the BCP connection panel to support failover, you must connect user stations and analog trunk lines to the TeleVantage Server through the BCP, instead of using standard telephone patch panels or breakout boxes.

If a Server or power failure occurs, the BCP connection panel will route the first four incoming analog trunk lines (T1-T4) to the first four stations (S1-S4). Each incoming trunk call rings on the corresponding station, and each station can then make outgoing calls on its corresponding trunk. All other system features are disabled during the Server or power failure. When power is restored, TeleVantage automatically restarts and restores normal phone service.

For systems with more than one BCP, the second BCP (and any others) will receive the same limited support—the first four trunks (for example, T9-T12) on the second BCP connection panel will be mapped to the first four stations on that panel—but only in the event of a power failure. When the Server is shut down for any reason other than a power failure, there is no failover support for additional BCP connection panels.

The following di agra m dep icts how the ha rdw are co mpon ents usi ng t he BCP conne cti on pane l are connected. Not all of the hardware components discussed in this chapter are depicted.

6-18 INSTALLING INTEL TELEPHONY COMPONENTS

To configure the BCP connection panel

1. Use the slide switch on the top of the BCP connection panel to set the Mode of

Operation to Watchdog mode.

2. Connect a serial cable from the COM port on the PC to the RS-232

port on the BCP connection panel. The cable transmits a periodic “watchdog” signal from TeleVantage to the BCP

connection panel.

3. Set at least one of the

to the On position. More than one of the switches can be on.

Watchdog Signal Type switches on the BCP connection panel

Watchdog Signal

Where to go next_______________________________________

When you have successfully installed Intel Dialogic and Toshiba hardware, and prepared your PC for the Intel Dialogic SR 5.1.1 installation as described in this chapter, go to Chapter 7 .

CHAPTER 6. INSTALLING INTEL DIALOGIC BOARDS 6-19

CHAPTER 7

INSTALLING INTEL DIALOGIC BOARD D

RIVERS

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

Preparing to install Intel Dialogic SR 5.1.1 . . . . . . . . . . . . . . . . . . .7-3

Uninstalling your current Intel Dialogic drivers . . . . . . . . . . . . . . . .7-4

Installing Intel Dialogic SR 5.1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6

Installing Intel Dialogic SR 5.1.1 FP 1 SU. . . . . . . . . . . . . . . . . . . .7-7

Installing the TeleVantage SR 5.1.1 Driver Updates. . . . . . . . . . . .7-9

Installing the Intel Dialogic DSI board drivers . . . . . . . . . . . . . . . .7-10

Installing Intel Dialogic GlobalCall 4.3. . . . . . . . . . . . . . . . . . . . . .7-11

Configuring the Intel Dialogic drivers. . . . . . . . . . . . . . . . . . . . . . .7-12

Test-starting the Intel Dialogic drivers. . . . . . . . . . . . . . . . . . . . . .7-33

Configuring an ISDN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-35

Configuring Robbed Bit T1 signaling. . . . . . . . . . . . . . . . . . . . . . .7-35

Installing Toshiba Strata DKTU station boards and drivers. . . . . .7-42

Important:

restart your PC one or more times. Keep the Intel Dialogic CD in the drive while restarting. Do not remove the Intel Dialogic CD until you are instructed to do so.

If you remove the Intel Dialogic C D before or during a restart, the in stallation may not complete succ essfully.

The Intel Dialogic board driver installation process re quires that you

Introduction _____________________________________________

Important: Skip this chapter if you are upgrad in g from TeleVantage 7.x and you are usi ng an

embedded H.323 stac k (which is not supported by Intel D i alogic SR 5.1.1 SU 107) or you hav e legacy Intel boards that ar e not supported by SU 107. For a list of boards that are no longe r supported by Intel in SU 107, see the What’s New included on the TeleVantage Master CS.

Before installing and configuring the Intel Dialogic drivers as described in this chapter, install the Intel Dialogic boards in the TeleVantage Server PC. See Chapter 6 for instructions.

Important:

telephony resources for Tel eVantage (instead of Intel D ial ogic boards), follow the instal l at ion instructions in Chap te r 5, “Installing Intel Host Media Processing.”

All the software that you need to upgrade the Intel Dialogic drivers or to install new drivers for the first time is included on the Intel Dialogic CD.

Important:

7.5, and you must use these programs fr om t he Intel Dialogic CD. If you use Intel Dialogic installation programs from another source, the drivers will not work correctly with TeleVantage.

Scheduling an upgra de

If you are upgrading the live telephone system at your company, you must schedule the upgrade to take place after business hours. The process of upgrading the Intel Dialogic components can take awhile, especially if you must configure and test T1, E1, BRI, or IP trunks. During this time, your telephone system will be offline and unavailable.

Troubleshooting installation problems

If you experience problems with the Intel Dialogic drivers after following the instructions in this chapter, see “Troubleshooting Intel Dialogic board problems” on page C-1.

If you are using Intel Host M edi a Pr oc essing (Intel HMP) software to provide

All the Intel Dialogic installat ion pr ogr am s have been customize d f or TeleVantage

Intel Dialogic doc ument at ion

You can obtain Intel Dialogic SR 5.1.1 documentation directly from Intel at the following location:

http://resource.intel.com/telecom/support/releases/winnt

If you are installing on a Windows 2003 Server from a remote location

If you are installing on a Windows 2003 Server from a remote location (for example, using Remote Desktop), from the Start menu, click

Configuration > Server Settings

, and set Delete temporary folders on exit to No. Be sure to

reset this setting to its original value when the installation completes.

7-2 INSTALLING INTEL TELEPHONY COMPONENTS

Administrative Tools > Terminal Services

Task checkli st

Step Description

1 Uninstall your curren t Int el D ia logi c D r i ver s, if you are upgrading from a previous

version of TeleVantage.

2 Install Intel Dialogic SR 5.1.1. 3 Install Intel Dialogic SR 5.1.1 FP1 SU. 4 Install TeleVantage SR 5.1.1 Driver Updates. 5 Install Intel Dialogic DSI board drivers, if you are using Intel Dialogic DSI boards to

support digital phones.

6 Install Intel Dialogic GlobalCall 4.3, if you a re u si ng E1 C AS pr ot oc ol s. 7 Perform board-speci fic conf i guration steps, as described in the table on page 7-19. 8 Test-start the Intel Dialogic drivers 9 If you have an ISDN line, verify that it is working correctly.

10 If you are using Robbed Bit T1 trunks, configure Robbed Bi t T1 signaling.

Preparing to install Intel Dialogic SR 5.1.1 ____________________

To prepare your TeleVantage Server PC for the Intel Dialogic SR 5.1.1 installation, perform the following steps:

1. Start the TeleVantage Server PC and log on as a user with administrator privileges to

the Windows Server on that PC.

If you are using a non-English version of Windows, create the directory C:\Program

Files

, if it does not already exist. Doing so prevents Intel Dialogic error messages

during the installation.

3. Insert the TeleVantage Intel Dialogic CD. If the Driver Setup does not start

automatically, run

autorun.exe from the root directory on the Intel Dialogic CD. Note

that this manual does not describe all Driver Setup screens in detail.

Note:

If you are installing TeleVan ta ge from a zip file that you downloaded, run the Driver Setup program ma nually from the CD image that you extracted to your TeleVantage Server’s hard dr i ve.

Note: If the message “Corrupt installation detected” appears after you insert the CD or

run autorun.exe, log on as a l ocal administrator, and then reinsert the CD.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-3

Important: Do not remove the Intel Dialogic CD from the CD dr iv e until you are

instruct e d to do so. If you remo ve the CD b efore or during a system rest a rt, the installation may not complete successfu lly .

If you are upgrading from a previous version of TeleVantage, go to the next section. If you are installing a TeleVantage system for the first time, go to go to “Installing Intel Dialogic SR 5.1.1” on page 7-6.

Uninstalling your current Intel Dialogic drivers

You must perfo rm th is s te p if y ou a re upgr adin g fr om a p rev ious ver sion o f T eleV ant age. E ven though Intel Di alogic SR 5. 1.1 was inst alled with Te leVantag e 6 and 7, you ne ed to perfor m the following steps to delete it, because Intel Dialogic SR 5.1.1 FP1 SU 107 (included with TeleVantage 7.5) cannot be installed on top of SR 5.1.1 FP1 SU 69 (included with TeleVantage 6 and 7.)

To uninstall your current drivers

1. In the TeleVantage Administrator, choose

TeleVantage Server and In tel Di alogi c D r ivers

Tools > Shut down Server. Click Stop

, and then click OK.

2. Exit or stop all Intel Dialogic Services and TeleVantage Services and applications

running on the TeleVantage Server PC, including the TeleVantage Conference Manager service and othe r Add- ons. (You do not need to stop Microsoft SQL Ser ve r Services.)

3. Back up your complete TeleVantage system, including your TeleVantage database

and voice files.

Note:

The upgrade to TeleVanta ge 7.5 is one-way, and can not be uni ns ta l led, so t o recover your TeleVantage system, you will need to restore the entire PC image to the same TeleVantage bu ild tha t yo u w er e r unning before upgrading. For instructions on backing up your database and voice files, see Chapter 12 in Administering TeleV anta ge.

7-4 INSTALLING INTEL TELEPHONY COMPONENTS

4. In the Driver Setup, click TeleVantage Intel Driver Clean-up Utility and follow the

on-screen in structions.

5. Confirm the clean-up procedure in the Question dialog box.

If you have manually edited any Intel Dialogic .prm, .pcd, or .config files, make a note of the directory path where the Clean-up Utility will back up those files, so that you can reapply your changes later.

Yes to continue.

Click

6. In the TeleVantage Intel Driver Clean-up Utility System Restart dialog box, click

I want to restart my com put er no w

, and then click OK.

Yes,

7. After your PC restarts, log on as the same user you logged on as previously. Do not

remove the Intel Dialogic CD yet.

Note:

If the Windows Found New Hardware wizard starts, clic k C ancel to close it.

Go to the next section.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-5

Installing Intel Dialogic SR 5.1.1 _____________________________

You must perform this step for all upgrades and first-time installations.

To install the Intel Dialogic SR 5.1.1 Drivers

1. In the Driver Setup, click

2. The Intel Dialogic SR 5.1.1 installation program starts.

Intel Dialogic SR 5.1.1 Drivers.

Follow the on-screen instructions. Installation may take 10 minutes or more.

7-6 INSTALLING INTEL TELEPHONY COMPONENTS

3. In the Setup Complete dialog box, click Yes, I want to re start my comput er now, and

then click Finish.

4. After your PC restarts, log on as the same user you logged on as previously.

Installation continues. When the Setup Complete dialog box opens again, indicating that installation is complete, click Intel Dialogic CD yet.

If the Windows Found New Hardware wizard starts, clic k C ancel to close it.

Note:

Go to the next section.

Finish to exit the Driver Setup. Do not remove the

Installing Intel Dialogic SR 5.1.1 FP 1 SU _____________________

You must perform this step for all upgrades and first-time installations.

To install Intel Dialogic SR 5.1.1 FP1 SU

1. In the Driver Setup, click

Intel Dialogic SR 5.1.1 FP1 SU.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-7

2. The Intel Dialogic SR 5.1.1 FP1 SU installation program starts.

Follow the on-screen instructions. The installation may take a few minutes.

3. In the InstallShield Wizard Complete dialog box, click

computer now

, and then click Finish.

Yes, I want to restart my

4. After your PC restarts, log on as the same user you logged on as previously. Do not

remove the Intel Dialogic CD yet.

If the Windows Found New Hardware wizard starts, clic k C ancel to close it.

Note:

Go to the next section.

7-8 INSTALLING INTEL TELEPHONY COMPONENTS

Installing the TeleV ant age SR 5.1.1 Driver Up dates _____________

You must perform this step for all upgrades and first-time installations. For a list of the driver updates that are installed, see the following file on the Intel Dialogic CD:

driverupdates.htm

To install the TeleVantage SR 5.1.1 Driver Updates

1. In the Driver Setup, click

2. The TeleVantage SR 5.1.1 Driver Updates installation program starts.

TeleVantage SR 5.1.1 Driver Up dates.

Follow the on-screen instructions.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-9

3. In the Setup Complete dialog box, select Yes, I want to restart my computer now,

and then click Finish. D o not remove the Intel Dialo gic CD yet.

4. After your PC restarts, log on as the same user you logged on as previously. The

installation continues.

If the Windows Found New Hardware wizard starts, click Cancel to close it. To

Note:

prevent the Found New Har dw are wizard from starting whenever the TeleVantage Server starts (Windows 2000 TeleVantage Server s onl y ), see “PCI boards not recognized at Server star t up” on page C -8 after the installation compl et es .

5. When the Setup Complete dialog box opens again, indicating that installation is

complete, click Finish. You can now remove the Intel Dialogic CD from the CD drive, unless you are

optionally installing the DSI drivers or GlobalCall 4.3 as described in the following sections.

If you are upgrading from a previous version of TeleVantage and you had manually

edited any Intel Dialogic .prm, .pcd, or .config files, edit the corresponding new files and make the necessary changes. For reference, you can use the copies of your files that were backed up by the TeleVantage Intel Driver Clean-up Utility (as described in step 5 on page 7-5.)

Installing the Intel Dialogic DSI board drivers__________________

Perform the following steps only if you are using one or more Intel Dialogic DSIx telephony boards in order to support digital phones. (DSIx boards are not used to support Toshiba digital phones or VoIP phones.)

To install the Intel Dialogic DSI board drivers

1. In the Driver Setup, click

Intel Dialogic DSI Board Drivers.

7-10 INSTALLING INTEL TELEPHONY COMPONENTS

2. The Intel Dialogic DSI Board Drivers installation program starts.

Follow the on-screen instructions.

Installing Intel Dialogic GlobalCall 4.3________________________

Perform the following steps only if you are using E1 CAS protocols, to install the latest versions of the GlobalCall drivers and .prm files.

To install Intel Dialogic Driver GlobalCall 4.3

1. In the Driver Setup, click

Intel Dialogic GlobalCall 4.3.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-11

2. The Intel Dialogic GlobalCall 4.3 installation program starts.

Follow the on-screen instructions.

Configuring the Intel Dialogic drivers ________________________

After the Intel Dialogic drivers and driver updates are installed, you must configure them for use with the specific Intel Dialogic boards you are using. Intel Dialogic drivers must be configured correctly before you can start the TeleVantage Server. (You do not need to configure drivers for MSI/x analog station boards.)

After configuring your boards according to the instructions in this section, write down all of your non-default configuration settings. If at any time you need to run the Restore Device Defaults command in the Intel Dialogic Configuration Manager (DCM) in order to fix an Intel Dialogic problem, you will lose all non-default configuration settings for all boards, and will need to reconfigure them.

Important:

drivers. Do not set the Intel Dialogic drivers to autostart in DCM. If the drivers are already running when the TeleVantage Serv er st ar ts, the Windows Service Contro l Manager may experience problems.

When the TeleVantage Server starts, it automaticall y starts the Intel Dialogic

Note that the following boards do not appear in DCM:

Intel Dialogic DSIx digital station boards appear in the Intel MEA Configuration program (described in “Configuring digital station boards” on page 7-29.)

Toshiba Strata CS_DKTU station boards appear in the Windows Device Manager under System Devices and are identified as

CTS:PCDKSC

7-12 INSTALLING INTEL TELEPHONY COMPONENTS

Basic board configuration tasks

Basic board configuration consists of the following tasks. You should perform these tasks in the following order:

Reserve a low IRQ for use b y IS A b oar ds in a mixed-board system . Perform this

task if you have a combination of PCI and ISA boards in your system. See page 7-13.

Assign firmware files to DM3 boards. You are automatically directed to perform this

step if DCM detects any new DM3 boards. (See page 4-7 for a list of DM3 boards supported by TeleVantage.) This step also asks you to verify that all boards have been detected by DCM. See page 7-14.

Verify that Intel Dialogic is using a free IRQ and base memory address. See page

7-16.

Set digital trunk boards to use the clocking signal sent from the telephone company.

boards use the clocking signal sent from the telephone company. You specify a board that is connected to the telephone company, and that board then supplies signaling to the other boards. See page 7-17.

Configure boards for use outside of North America and Japan. If you are outside

North America and Japan, you must configure your Intel Dialogic boards to use the a-law audio format. See page 7-18.

Reserving a low IRQ for use by ISA devices in a mixed-board system

If you have all PCI or all ISA boards, go to the next section. If you have a combination of PCI and ISA boards, perform the steps in this section. (To determine if a board is an ISA or a PCI board, see the Basic Board Information table in Appendix E.)

All digital installations should perform this step to ensure that your trunk

1. Invoke the BIOS configuration utility for your system.

2. Reserve a high-priority IRQ (for example, 8, 9, or 10) for use by ISA devices. In the

following illustration, IRQs are listed from highest to lowest:

Go to the next section.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-13

Assigning firmware files to DM3 boards

The following steps describe how to assign a firmware file to a DM3 board for the first time. If you need to change the firmware file at a later time, for example, to support different resources on the board, see Appendix F.

1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See

Appendix D, “Using the Intel Dialogic Conf iguratio n Manag er” for instructio ns. If you do not have any DM3 boards installed, continue at step 3. (See page 4-7 for a

list of DM3 boar ds supported by TeleVantage.) Otherwise, the Assig n Fir mwar e Fi le dia log bo x o pens fo r ea ch ne wly- inst alle d DM3

board.

2. Select the file to assign to the board from the

Firmware Description at the bottom of the dialog box to identify the file that supports

Available Firmware list, referring to the

the features that you need. There may be several firmware files that provide different numbers or combinations

of resources. For more information to help you choose between the available firmware files, see Appendix E, “Intel Dialogic Telephony Board Specifications.”

For example, if DCM detects a DI0408LSAR2 integrated analog trunk and station board, select one of the following firmware files depending on how you want to configure the board:

Select @DI0408LSA_REV 2_ML3.pcd to support 4 analog trunks, 4 VoIP calls, 8 stations, 1 audio port, 9 conference resources, 8 shared voice resources, 12 dedicated voice resources, and host-based VoIP stack.

Select @DI0408LSA_REV 2_ML4.pcd to support 4 analog trunks, 8 stations, 1 audio port, 9 conference resources, 12 shared voice resources, 12 dedicated voice resources, and continuous speech processing (CSP).

7-14 INSTALLING INTEL TELEPHONY COMPONENTS

Select @DI0408LSA_REV 2_ML5.pcd to support 12 VoIP calls and host-based

VoIP stack.

Note:

Be sure to select from the firmware files starting with “@”, the versions supported by TeleVantage. The versions without the “@” are raw files without TeleVantage-specific f eat ur es.

Click OK.

3. In the DCM main dialog box, all the boards that are detected on the system are

displayed.

Important:

DCM may fail to automatically detect some boards. If a board is not detected, it does not appear in the DCM main dialog box.

After installing new boards and r est ar t ing t he TeleVantage Server PC,

4. Compare the boards listed in DCM with the boards installed on your system. If any

boards are undetected, see the following sections in Appendix C, “Troubleshooting” , for information about how to resolve the problem:

DM3 board. If a DM3 board is not detected, see “DCM fails to detect a DM3 board”

on page C-3. (See page 4-7 for a list of DM3 boards supported by TeleVantage.)

CTbus boards. If a CTbus board is not de tected, see “Troubleshooting mixed

CTbus board systems” on pa ge C-8.

Go to the next section.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-15

Ver ifying that Intel Dialogic is using a free IRQ and base memory address

The Intel Dialogic driver installation automatically assigns an IRQ and base memory address for the boards, but in some cases its choices may conflict with an existing IRQ or base memory address assignment.

1. In DCM, click

Configure Device

Configured Devices in the main dialog box and then choose Action >

2. Click the System tab.

3. The

BLTInterrupt parameter contains the IRQ assigned to Intel Dialogic. To verify

that this is a free IRQ, click

System Informa t ion Resources

, and then double-clic k IRQs.

Start > Programs > Accessories > System Tools >

. In the System I nformation dialog box, double-click Hardware

Do one of the following:

If the IRQ assigned to Intel Dialogic is not listed, you do not need to change it. Go to the next step.

If the IRQ assigned to Intel Dialogic is listed, make a note of one that is not. Clo se the screen. In DCM change the

OK.

Click

Important:

changed in DCM. Any IRQ change you make here will not be applied to PCI boards. If you have PCI boards, you need to work around existin g IRQ assignments.

Windows assigns IRQs to PCI boards at startup, so they cannot be

Value of the BLTInterrupt parameter to a free IRQ.

7-16 INSTALLING INTEL TELEPHONY COMPONENTS

4. The BLTAddress parameter contains the base memory address assigned to Intel

Dialogic. Verify t hat thi s ba se memo ry ad dr e ss is not being used by another board or program.

Note:

If there are other SCSI devices attached to the PC, they probably use the same base memory addre ss ( th e default is d8000). It is easier to ch ange the base memory address for the other devi ces than to change the addr es s assigned to Intel Dialogi c i n DCM.

Go to the next section.

Setting digital trunk boards to use the clocking signal sent by the telephone comp any

Select an Intel Dialogic telephony board with a digital line connected to the telephone company to provide the clocking signal to the other trunk boards connected via the bus ribbon cable in the TeleVantage Server.

1. To set your trunk boards to use the clocking signal sent from the telephone company,

in the main DCM dialog box, under

2. Select the parameter

Primary Master FRU (User Defined) and then select a digital or

analog trunk board from t he

TDM Bus, double-click Bus-0.

Value drop-down l ist.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-17

3. Select the parameter Derive Primary Clock From (User Defi ned) and then select a

FrontEnd_x value from the Value drop-down list that corresponds to the span that is

connected to the telephone company. For example, if the first span is the one that is connected, select

4. Click

OK.

FrontEnd_1.

Go to the next section.

Configuring boa rds f or use ou t sid e of N orth America or Japan

If you are located in North America or Japan, go to “Board-specific configuration tasks” on page 7-19.

If you are located outside North America and Japan, you must configure all your Intel Dialogic boards to use the a-law audio format.

Important:

use the Intel MEA Configu ra tion program to specify the a-l aw fo rmat for DSIx boards.

To specify a-law format for all boards except DSIx boards

You use DCM to specify the a-law format for all boards except for DSIx boards. You

1. In the DCM main dialog box, under

2. Select

3. Select

4. Click

Media Type ( User Defined) from the list. ALaw from the Value drop-down list.

OK.

During the TeleVantage Server installation, which is described in Chapter 9 in

Note:

Installing TeleVantage, you will choose your voice files format and your country.

TDM Bus, double click Bus-0.

7-18 INSTALLING INTEL TELEPHONY COMPONENTS

To specify a-law format for DSIx boards

1. From the Start menu, choose

Manager

. The Intel MEA Configuration main dialog box opens, displaying the digital

Programs > Intel(R) MEA Boards > Configuration

station boards installed on the TeleVantage Server.

2. Right click the first digital station board, and then click

Configure D evi ce to open the

Configuration Properties dialog box.

3. On the Telephony tab, select the

of the dialog box. Then, select

4. Click the TDM Bus Configuration tab. Select the

Digital Telephony Media Type parameter at the top

aLaw from the Value drop-down list.

Media Type (User Defined)

parameter at the top of the dialog box. Then, select aLaw from the Value drop-down list.

5. Click

OK to save your changes.

6. Repeat steps 2-4 for any other digital station boards installed in the TeleVan tage

Server.

Go to the next section.

Board-specific configuration tasks

Depending on t he boards in yo ur system or your loca tion, you ma y need to p erform one or more of the following additional tasks. See the referenced pages for details.

Important:

For more information, se e Administering TeleV antage, Chapter 5, “Managing Trun ks a nd Sp ans. ”

Trunks require additional configuration steps using the TeleVantage Administrator.

Board Task

All ISA boards: Set ISA Bus Width. See page 7-20. Analog trunk boards: Configure f or best audio quality when forwar di ng

calls.

ISDN PRI T1 or ISDN PRI E1 trunk boards:

ISDN BRI trunk boards: Enable Information Element (IE) based audio

Robbed Bit T1 boards: Configure for extended superframe service. See page 7-26.

Specify the ISDN protocol to use. See page 7-22. Configure Calling Na m e Id enti f ic atio n. See page 7-24. Enable Information Element (IE) based audio

connection. Configure delivery of overlapped DNIS digits. See page 7-24.

connection. Configure delivery of overlapped DNIS digits. See page 7-25. Use Point-to-Point prot ocol. See page 7-26.

See page 7-21.

See page 7-24.

See page 7-25.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-19

Board Task

Internet telephony boards: Specify IP address, subnet mask, and gateway IP

address for each board.

Digital station boards: Configure the phone family that the board will

support, as well as the pho ne m odel that will be connected to each port .

DI0408LSAR2 integrat ed analog trunk and station boards:

DI/SI32 Rev 1 analog station boards:

Specify the TeleVantage Server NIC to use for RTP/R TCP audio traffic .

Assign a-law version of the firmware file if required in your geographical locat i on.

If you have ISA boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.

Configuring ISA boards

Perform the steps in this section only if you have one or more ISA trunk or station boards installed. Because settings are shared across all ISA boards, you only need to make the following changes once. The values you select are applied to all ISA trunk and station boards.

1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See

See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions.

2. In the DCM main dialog box, double-click the first ISA trunk or station board if you

have one. The Properties dialog box open s.

Note:

To determine if an Intel Dialogic board is an ISA or a PCI board, see the Basic

Board Information table in Appendix E.

See page 7-28.

See page 7-29.

See page 7-32.

See page 7-33.

3. On the System tab, select the ISABusWidth parameter and then select one of the

following from the

Select 16-bit if all of your ISA boards are 16-bit boards. You can recognize a 16-bit

Value drop-down l ist:

ISA board because the edge connector has a gap in it.

Select 8-bit if all of your IS A boards are 8-bit boards, or i f yo u have a mix of 8-bit and 16-bit boards. When you have a mix of ISA boards, all the boards must run at the slower rate.

7-20 INSTALLING INTEL TELEPHONY COMPONENTS

You can recognize an 8-bit ISA board because the edge connector does not have a gap in it, and is shorter than the edge connector on the 16-bit board.

4. Click

OK to save your changes.

If you have analog trunk boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.

Configuring analo g trunk boar ds

Perform the steps in this section only if you have one or more analog trunk boards installed. To get the best audio quality and prevent feedback when forwarding calls over analog trunks,

set the Receive Gain setting as described in this section.

1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See

See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions.

2. In the DCM main dialog box, double-click the first analog trunk board. The Properties

dialog box opens.

Note:

If a E/41ESC board is not listed, it was not detected by DCM. See “DCM fails to detect a D/41ESC board” on page C-7

3. Click the Country tab, and select the Receive Gain parameter.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-21

4. Choose RXGAIN_N1 from the Value drop-down li st .

5. Click

6. Repeat f or each additional analog trunk board.

If you have ISDN PRI T1 or ISDN PRI E1 trunk boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.

OK.

Configuring ISDN PRI T1 or IS DN PRI E1 trunk boar ds

DM3 boards: Specifying the ISDN protocol to use

For DM3 boards, the ISDN protocol is determined by the firmware file you selected according to the instructions in “Assigning firmware files to DM3 boards” on page 7-14.

For example, if you are using the NI2 protocol with a DM/IP241-1T1-P100 board, select the firmware file

For specifics on which DM3 boards provide ISDN T1 and E1 resources, see Appendix E, “Intel Dialogic Tele phony Board Spec ifications.”

@ipvs_evr_isdn_ni2_Ml11_311.fcd.

7-22 INSTALLING INTEL TELEPHONY COMPONENTS

Non-DM3 boards: Specifying the ISDN protocol to use

For each non -D M 3 ISD N PRI T1 or ISDN PRI E 1 tr unk board in your system, se t t he protocol to be used according to the following instructions.

1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See

See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions.

2. In the DCM main dialog box, double-click the first ISDN trunk board.

3. Click the Interface tab.

4. Select the board type from the list displayed.

5. Set the

Value field to the appropriate protocol for the type of board, trunk, and ISDN

protocol you are using. Find the appropriate entry from your carrier. For example, ISDN PRI T1 boards in the United States are usually set to in Europe are usually set to

CTR4.

NI2. ISDN PRI E1 boards

6. Click

OK.

7. Repeat f or each additional ISDN trunk board.

If you experience problems with your ISDN PRI trunk boards after following the instructions in this section, see “Troubleshoot ing ISDN PRI T1/E 1 problems” on pa ge C-15.

For information about modifying protocols for ISDN PRI trunk boards, see Appendix B.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-23

Configuring Calling Name Identification

Depending on your ISDN provider, Calling Name Identification is delivered in an Information Element (IE) either when the incoming call is offered (in the SETUP message) or on a subsequent FACILITY message.

When you order Calling Name Identification, request the following information from your provider:

Message in which the calling name is delivered

IE in which the calling name is delivered

Offset within the IE where the calling name field begins

Length of the calling name field

You specify this information via the TeleVantage Administrator for each ISDN PRI span. See “Setting location and Caller ID settings” in Chapter 5 in Administering TeleVantage for details.

Enabling IE-based audio connection

On ISDN PRI spans, audio connection is based on Information Elements (IEs) that accompany PROGRESS messages.

When turned off (the default), TeleVantage connects audio on all ISDN PRI calls only with the IEs 1 and 8 on PROCEEDING, SETUP_ACK, and ALERTING messages.

When this feature is turned on, TeleVantage connects audio on all ISDN PRI calls regardless of PROGRESS IEs.

You can turn this feature on or off by changing the

Connect Audio on Proceeding setting via

the TeleVantage Administrator for each ISDN PRI span. See “Optimizing your ISDN settings” in Chapter 5 in Administering TeleVantage.

Configuring TeleVantage for delivery of overlapped DNIS digits

By default, TeleVantage is configured for complete delivery of DNIS digits on the SETUP message. Some European switches deliver DNIS digits one at a time after the SETUP message (overlapped digits.)

You can make changes to the DNIS digit delivery settings

OverlappedDNIS and DNISWaitTime

via the TeleVantage Administrator for each ISDN PRI span. See “Optimizing your ISDN settings” in Chapter 5 in Administering TeleVantage.

If you have ISDN BRI boards, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.

7-24 INSTALLING INTEL TELEPHONY COMPONENTS

Configuring ISDN BRI tru nk boards

Perform the steps in this section only if you have one or more ISDN BRI trunk boards installed.

Configuring Calling Name Identification

When you order Calling Name Identification, request the following information from your provider:

Message in which the calling name is delivered

IE in which the calling name is delivered

Offset within the IE where the calling name field begins

Length of the calling name field

You specify this information via the TeleVantage Administrator for each ISDN BRI span. See “Setting location and Caller ID settings” in Chapter 5 in Administering TeleVantage for details.

Enabling IE-based audio connection

On ISDN BRI spans, audio connection is based on Information Elements (IEs) that accompany PROGRESS messages.

When turned off, TeleVantage connects audio on all ISDN BRI calls only with the IEs 1 and 8 on PROCEEDING, SETUP_ACK, and ALERTING messages.

When this feature is turned on (the default), TeleVantage connects audio on all ISDN BRI calls regardless of PROGRESS IEs.

This feature is controlled via a TeleVantage registry value, setting for each ISDN BRI board in your system. See “BRI board settings” in Appendix J in Installing TeleVantage for details.

HandleProgressInd. Add this

Configuring TeleVantage for delivery of overlapped DNIS digits

By default, TeleVantage is configured for complete delivery of DNIS digits on the SETUP message. Some European ISDN providers deliver DNIS digits one at a time after the SETUP message (overlapped digits.)

You can make changes to the DNIS digit delivery settings

OverlappedDNIS and DNISWaitTime

via the TeleVantage Administrator for each ISDN BRI span. See “Optimizing your ISDN settings” in Chapter 5 in Administering TeleVantage.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-25

Using Point -t o -Point protocol

By default TeleVantage is configured to use Multipoint protocol with ISDN BRI spans. To specify Point-to-Point protocol for each ISDN BRI span via the TeleVantage Administrator, see “Using ISDN BRI point-to-point protocol” in Chapter 5 in Administering TeleVantage.

Also, perform the following procedure for each BRI board:

1. Stop the Intel Dialo gic drive rs if they are running. See Appendix D, “Using the Intel

Dialogic Configuration Manager” for instructions.

2. Double-click the board in the DCM main dialog box.

3. On the Misc tab, select the

Bripp.fwl.

4. On the Telep hony Bus tab, make sure that the

ALAW.

5. Click

OK.

Firmware parameter. In the Value text box, enter

PCMEncoding parameter is set to

If you are using a T1 service with a framing type of extended superframe, go to the next section. Otherwise, perform any other required board-specific configuration steps described in the table on page 7-19. When you a re don e, go t o “Test-starting the Intel Dialogic drivers” on page 7-33.

Configuring Ro bbed Bit T1 trun k boa rds f or ext ended supe rfra me service

Perform the steps in this section only if you are using a Robbed Bit T1 service with a framing type of extended superframe (B8ZS/ESF.) You do not need to perform this procedure if you have Robbed Bit T1 using AMI/SF.

Perform the following procedure for each Robbed Bit T1 trunk board in your system.

Important:

you will need to repeat it after upg rading to a new version bec au se t he file that you modified (Spandti.prm) was overwritten by the upgr ade. See “Installing Intel Dialogic SR 5.1.1” on page 7-6 for more information about managing modified .prm and .cdp files.

If you performed this procedure after installing a previous version of TeleVantag e,

1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See

See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions.

2. In the DCM main dialog box, double-click the first Robbed Bit T1 trunk board.

3. Click the Misc tab.

4. Select the

ParameterFile parameter.

7-26 INSTALLING INTEL TELEPHONY COMPONENTS

5. In the Value field, enter

Spandti.prm

6. Click

OK.

7. Repeat for each additional Robbed Bit T1 trunk board

8. In Windows Explorer, navigate to

Program Files\Dialogic\Data\Spandti.prm. Open

the file in Notepad.

9. Edit the file by adding the following lines:

0014 01; ESF framing 0020 01; B8ZS

10. Save and close the file.

If you have Internet telephony boards, go to the next section. O therwise, perf orm any other required board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7- 33.

CHAPTER 7. INSTALLING INTEL DIALOGIC BOARD DRIVERS 7-27

Configuring Inte rnet tel ephony boar ds

Perform the steps in this section only if you have one or more Internet telephony boards installed.

Specifying the IP address, subnet mask, and gateway IP address

For each DM/IPx board, perform the following steps:

1. Start the Intel Dialogic Configuration Manager (DCM) if it is not already running. See

See Appendix D, “Using the Intel Dialogic Configuration Manager” for instructions.

2. In the DCM main dialog box, double-click the first IP telephony board.

3. Click the Network tab.

4. Complete the following required fields. See your network or system administrator for

the values to enter.

For IPAddress, enter the static IP address assigned to the network interface card (NIC) attached to the Internet telephony board.

For SubnetMask, enter the network’s subnet mask.

For GatewayIPAddress, enter the IP address of your router.

5. Click OK.

6. Repeat f or each additional IP telephony board.

If you have digita l station boards , go to the nex t sectio n. Other wise, pe rform an y other r equire d board-specific configuration steps described in the table on page 7-19. When you are done, go to “Test-starting the Intel Dialogic drivers” on page 7-33.

7-28 INSTALLING INTEL TELEPHONY COMPONENTS

Vertical Communications TeleVantage 7.5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

INTRODUCTION

TELEPHONY RESOURCE OPTIONS

INTEL HMP REQUIREMENTS

Ordering Intel HMP licenses

Configuring Intel HMP resources via flex ible licensing

About Intel HMP license file names

Trunk resources

Station resources

IP trunks and RTP resources

Voice resou rces

Conference resources

Task checkli st

Uninstalling your current Intel Dialogic drivers

Installing Intel HMP 1.1

Saving your Intel HMP license to your li cense directory

Installing and activating your Intel HMP licen se

Switching to a different Intel HMP license

Upgrading a license

Installing an Emergency Replacement license

Uninstalling Intel HMP

INSTALLING INTEL DIALOGIC BOARDS

Perform these steps

Static warning

Connecting regular analog trunk boards

Connecting analog DID trunk boards

Connecting Robbed Bit T1 trunk boards

Connecting ISDN PRI T1 trunk boards

Connecting ISDN PRI E1 trunk boards

Connecting E1 CAS trunk boards

Connecting ISDN BRI trunk boards

Connecting Internet te lephony boar ds and VoIP phones

Connecting SIP phones, H.323 phones, and I P gateways

Connecting analog station boards and pho nes

Connecting digital station boards and phones

Connecting T oshiba digital stat ion boards and phones

Task checkli st

Uninstalling your current Intel Dialogic drivers

Basic board configuration tasks

Board-specific configuration tasks