Vertical Communications TeleVantage 7.5 User Manual

INSTALLING INTEL TELEPHONY

COMPONENTS

TELEVANTAGE 7.5

© 2006 Vertical Communications, Inc. All rights reserved. This manual and the software described in it are copyrighted with all rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the written permission of Vertical Communications, Inc.

TRADEMARKS

Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. TeleVantage and the TeleVantage logo are registered trademarks of Vertical Communications, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. SQL Server is a trademark of Microsoft Corporation. Adobe and Acrobat are registered trademarks of Adobe Systems Incorporated. Dialogic is a registered trademark of Intel Corporation. Other brand names, company names and product names are trademarks or registered trademarks of their respective companies.

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#97-6610B Edition 7.5 July 2006

CONTENTS

Chapter 1. Introduction .....................................................................	1-1
Overview ...............................................................................................	1-2
How to use this manual.........................................................................	1-2
Where to get help..................................................................................	1-2

Chapter 2. Telephony Resource Options ........................................	2-1
Overview ...............................................................................................	2-2
Providing telephony resources for TeleVantage ...................................	2-2
Intel HMP vs. Intel Dialogic boards .......................................................	2-3

Section 1 Preparing for Installation

Chapter 3. Intel HMP Requirements.................................................	3-1
Introduction ...........................................................................................	3-2
Intel HMP version requirements............................................................	3-2
TeleVantage Server PC requirements with Intel HMP ..........................	3-2
Intel HMP license requirements ............................................................	3-2
Ordering Intel HMP licenses .............................................................	3-3
Configuring Intel HMP resources via flexible licensing.....................	3-4
About Intel HMP license file names ..................................................	3-6
Chapter 4. Intel Dialogic Telephony Hardware and Software Re-
quirements ........................................................................	4-1
Introduction ...........................................................................................	4-2
Intel Dialogic telephony resource overview...........................................	4-2
Trunk resources ................................................................................	4-3
Station resources ..............................................................................	4-3
IP trunks and RTP resources............................................................	4-3
Voice resources.................................................................................	4-4
Conference resources.......................................................................	4-5
About telephony boards ........................................................................	4-5

Section 2 Installing Intel HMP

Chapter 5. Installing Intel Host Media Processing .........................	5-1
Introduction ...........................................................................................	5-2
Task checklist ....................................................................................	5-2
Preparing to install Intel HMP 1.1 .........................................................	5-3
Uninstalling your current Intel Dialogic drivers......................................	5-3
Installing Intel HMP 1.1.........................................................................	5-5
Installing Intel HMP 1.1 SU...................................................................	5-7
Installing and activating your Intel HMP license ...................................	5-9
Saving your Intel HMP license to your license directory.................	5-10
Installing and activating your Intel HMP license..............................	5-11
Switching to a different Intel HMP license.......................................	5-13
Upgrading a license.........................................................................	5-13
Installing an Emergency Replacement license ...............................	5-13
Starting Intel HMP...............................................................................	5-14
Using dual network connections with Intel HMP.................................	5-14
APIC timer operation and Intel HMP...................................................	5-15
Changing the IP address used by Intel HMP......................................	5-16
Uninstalling Intel HMP ........................................................................	5-16

Section 3 Installing Intel Boards and Drivers

Chapter 6. Installing Intel Dialogic Boards .....................................	6-1
Introduction ...........................................................................................	6-2
Perform these steps ..........................................................................	6-2
Static warning ....................................................................................	6-3
Setting Intel Dialogic board IDs ............................................................	6-4
Installing Intel Dialogic boards ..............................................................	6-6
Connecting trunk boards to trunk lines .................................................	6-7
Connecting regular analog trunk boards...........................................	6-8
Connecting analog DID trunk boards................................................	6-8
Connecting Robbed Bit T1 trunk boards...........................................	6-9
Connecting ISDN PRI T1 trunk boards.............................................	6-9
Connecting ISDN PRI E1 trunk boards.............................................	6-9
Connecting E1 CAS trunk boards ...................................................	6-10
Connecting ISDN BRI trunk boards ................................................	6-10
Connecting Internet telephony boards and VoIP phones ...................	6-11
Connecting SIP phones, H.323 phones, and IP gateways.............	6-11
Connecting station boards and phones ..............................................	6-11

INSTALLING INTEL TELEPHONY COMPONENTS

Connecting analog station boards and phones ..............................	6-11
Connecting digital station boards and phones................................	6-14
Connecting Toshiba digital station boards and phones..................	6-17
Configuring the BCP connection panel for failover support ................	6-17

Chapter 7. Installing Intel Dialogic Board Drivers ..........................	7-1
Introduction ...........................................................................................	7-2
Task checklist....................................................................................	7-3
Preparing to install Intel Dialogic SR 5.1.1............................................	7-3
Uninstalling your current Intel Dialogic drivers ......................................	7-4
Installing Intel Dialogic SR 5.1.1 ...........................................................	7-6
Installing Intel Dialogic SR 5.1.1 FP 1 SU.............................................	7-7
Installing the TeleVantage SR 5.1.1 Driver Updates.............................	7-9
Installing the Intel Dialogic DSI board drivers .....................................	7-10
Installing Intel Dialogic GlobalCall 4.3.................................................	7-11
Configuring the Intel Dialogic drivers ..................................................	7-12
Basic board configuration tasks ......................................................	7-13
Board-specific configuration tasks ..................................................	7-19
Test-starting the Intel Dialogic drivers.................................................	7-33
Configuring an ISDN line.....................................................................	7-35
Configuring Robbed Bit T1 signaling...................................................	7-35
About Robbed Bit T1 signaling .......................................................	7-35
Installing the Robbed Bit T1 Experimenter .....................................	7-36
Using the Robbed Bit T1 Experimenter ..........................................	7-36
Configuring Robbed Bit T1 signaling manually...............................	7-40
Placing and receiving test phone calls............................................	7-41
Testing individual bit states with the custom actions option ...........	7-42
Installing Toshiba Strata DKTU station boards and drivers ................	7-42

Appendixes

Appendix A. Voice and Conference Resource
Usage in TeleVantage .....................................................	A-1
Voice and conference resources by board...........................................	A-1
How voice resources are used.............................................................	A-1
Dedicated vs. shared voice resources (Intel boards only)................	A-3
Viewing voice resource performance counters.................................	A-4
Maximum possible voice resource use.............................................	A-4
Conserving voice resources..............................................................	A-4
Identifying if you need more voice resources ...................................	A-5
Gaining extra voice resources ..........................................................	A-5

CONTENTS

How conference resources are used ....................................................	A-5
Conference maximums .....................................................................	A-7

Appendix B. Configuring Intel Dialogic Board ISDN Parameters B-1

Using the Intel Dialogic Makecall Utility ................................................	B-2
Using ISDIAG ......................................................................................	B-2
Changing TeleVantage ISDN protocol parameters ..........................	B-4
Using the TeleVantage D-Channel ISDN trace utility ...........................	B-5
Viewing D-Channel Trace files..........................................................	B-7
Using the ISDN Two B-Channel Transfer test utility.............................	B-9

Appendix C. Troubleshooting .........................................................	C-1
Troubleshooting Intel Dialogic board problems ...................................	C-1
Intel Dialogic System Information Output.........................................	C-2
Troubleshooting Robbed Bit T1 problems .........................................	C-14
Troubleshooting ISDN PRI T1/E1 problems ......................................	C-15
Troubleshooting problems with analog trunks ...................................	C-17

Appendix D. Using the Intel Dialogic Configuration Manager .....	D-1
Running DCM remotely using Microsoft Terminal Services ................	D-2
Configuring DCM for remote administration in a Windows 2000/2003
Terminal Server environment....................................................	D-2

Appendix E. Intel Dialogic Telephony Board Specifications .......	E-1
Basic Board Information table contents ............................................	E-1
Trunk Resources by Board table contents........................................	E-2
Station and Other Resources by Board table contents ....................	E-3

Appendix F. Changing the Media Load for a DM3 Telephony Board F-1

Index ...................................................................................................

I-1

INSTALLING INTEL TELEPHONY COMPONENTS

CHAPTER 1

INTRODUCTION

CHAPTER CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

How to use this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Where to get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

Overview________________________________________________

This manual provides information on selecting and installing Intel Dialogic components for use with TeleVantage.

For information on planning for your TeleVantage system, including the TeleVantage components, PC and network requirements, and the various trunk and station options you can use with TeleVantage, see Installing TeleVantage. That manual also explains how to install and configure TeleVantage Server, TeleVantage database server, and TeleVantage workstation applications. For instructions on using TeleVantage after it is installed, see Administering TeleVantage and Using TeleVantage.

How to use this manual____________________________________

There are two related installation manuals that guide you through all of the steps required to plan for and install your TeleVantage system:

QInstalling TeleVantage is where all TeleVantage installations or upgrades begin. For an overview, see Chapter 1 in Installing TeleVantage.

QInstalling Intel Telephony Components (this manual) contains three main sections:

QSection 1, “Preparing for Installation”. The chapters in this section describe the Intel telephony resources that you can use with TeleVantage.

QSection 2, “Installing Intel HMP”. This section describes in detail how to install Intel HMP software.

QSection 3, “Installing Intel Dialogic Boards and Drivers”. The chapters in this section describe the Intel board and driver installation and configuration process in detail.

Where to get help_________________________________________

Contact your TeleVantage provider for technical support—Vertical only provides technical support through TeleVantage providers. For information about how to report problems, see “Reporting problems to your TeleVantage provider” in Chapter 12 in Administering TeleVantage.

1-2	INSTALLING INTEL TELEPHONY COMPONENTS

CHAPTER 2

TELEPHONY RESOURCE OPTIONS

CHAPTER CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Providing telephony resources for TeleVantage . . . . . . . . . . . . . . .2-2

Intel HMP vs. Intel Dialogic boards . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Overview________________________________________________

This chapter compares the two methods for providing telephony resources for use by TeleVantage to help you decide which approach best meets your needs.

Providing telephony resources for TeleVantage ________________

Your TeleVantage Server can be configured in one of two ways to provide the telephony resources required by TeleVantage:

QIntel® Dialogic® telephony hardware and software. Call and media processing functions are performed by dedicated digital signal processors (DSPs) on telephony boards installed in the TeleVantage Server.

Q Intel NetStructure™ Host Media Processing (Intel HMP) software. When installed on the TeleVantage Server, Intel HMP software performs like an Intel Dialogic DM3 telephony board, but all media processing takes place on the Server PC processor and memory. Intel HMP uses the Server’s network interface card (NIC) to provide IP connectivity.

Important: You must choose one of these approaches for your TeleVantage Server. You cannot combine Intel HMP software and Intel boards on the same Server. In the same network, you can use Intel HMP on some TeleVantage Servers and Intel boards on other TeleVantage Servers.

2-2	INSTALLING INTEL TELEPHONY COMPONENTS

Intel HMP vs. Intel Dialogic boards __________________________

Use the information in the following table to decide which approach best meets your needs. For specific requirements for either approach, see Chapter 3, “Intel HMP Requirements” or Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.”

Intel HMP	Intel boards

Server	Requires a more powerful CPU (or dual
requirements	CPU in some circumstances) and more
	memory to handle the same number ports
	compared to Intel boards, since all media
	processing occurs on the PC’s CPU and
	memory.
	For example, On a dual 3.2 Ghz Xenon PC,
	Intel HMP 1.1 supports a maximum of 120
	IP ports and 120 voice resources.
	Also, Intel HMP can not run on every
	processor or motherboard that supports the
	Intel Dialogic boards. It is recommended
	that you buy a PC certified for Intel HMP
	from an authorized Intel distribution partner.

Supported on a wide variety of PCs.

Can support a larger number of simultaneous calls and media processing than Intel HMP since those functions are performed by dedicated digital signal processors (DSPs) on the telephony boards.

For example, on a dual-processor 3.2 GHz Xenon PC, Intel boards can be configured to support over 240 IP ports and over 300 voice resources.

Trunk and	Only IP ports are directly supported. If you	Boards are available for use with
station support	require analog, T1, E1, or ISDN BRI	TeleVantage that support a wide variety of
	service, or need to support analog phones,	trunks (analog, VoIP, T1, E1, and ISDN
	you must purchase one or more third-party	BRI), as well as digital and analog stations.
	gateway devices and connect them to the	Within one TeleVantage Server PC you can
	TeleVantage Server over VoIP. Digital	have boards that support up to 12 T1 spans
	phones are not supported.	and 720 analog stations.

Flexibility	Can be a more cost-effective solution,	Boards have fixed resources. To obtain the
	especially for a 100% VoIP configuration.	specific resources that you require, you
	You only buy the resources that you need,	may need to purchase more hardware than
	not the pre-packaged fixed resources	you need, ending up with other board
	supplied by a telephony board.	resources that you will not use. To add
		additional resources, you must install
	A flexible licensing scheme enables you to	additional boards.
	tailor your system to meet your specific
	telephony and media-processing resource
	requirements. You choose exactly the
	number and type of resources that you
	need.

Upgrades	Software-only solution, facilitating
	installation and upgrades. By purchasing a
	different license, or upgrading your PC, you
	can easily grow your system as your needs
	change.

Boards take up slots in the TeleVantage Server. As your system grows, you may run out of slots, requiring that you install and deploy a new Server PC.

CHAPTER 2. TELEPHONY RESOURCE OPTIONS

2-3

Section 1

Preparing for Installation

CHAPTER 3

INTEL HMP REQUIREMENTS

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Intel HMP version requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

TeleVantage Server PC requirements with Intel HMP . . . . . . . . . .3-2

Intel HMP license requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Introduction _____________________________________________

If upgrading from TeleVantage 7, skip this chapter. Intel HMP requirements are unchanged.

This chapter describes requirements for using Intel NetStructure Host Media Processing (Intel HMP) software to provide telephony resources for use by TeleVantage.

Important: If you are using Intel Dialogic boards and drivers to provide telephony resources for TeleVantage (instead of Intel HMP), see Chapter 4, “Intel Dialogic Telephony Hardware and Software Requirements.”

Intel HMP version requirements _____________________________

TeleVantage 7.5 requires Intel HMP 1.1 and Intel HMP 1.1 Service Update 32 (SU 32) or higher.

TeleVantage Server PC requirements with Intel HMP ____________

Intel HMP runs on the TeleVantage Server PC. You must use a Vertical TeleVantage Server that comes with Intel HMP and TeleVantage 7.5 pre-installed, and that meets the requirements described in “TeleVantage Server PC requirements” in Chapter 3 of Installing TeleVantage. Contact your TeleVantage provider to obtain a Vertical TeleVantage Server that meets your needs.

You must use a static IP address for the NIC that handles RTP audio traffic on the TeleVantage Server PC. For more information, see “Network interface card (NIC) requirements” in Chapter 3 in Installing TeleVantage.

Intel HMP license requirements _____________________________

An Intel HMP license is a file that defines the number of call control and media processing resources that your HMP installation will support. Using Intel HMP’s flexible licensing feature, you configure and purchase one Intel HMP license per TeleVantage Server PC. Each license supports the specific resources that you require. An Intel HMP license is locked to the MAC address of a network interface card (NIC) on the TeleVantage Server PC, and can only be used on that Server.

3-2	INSTALLING INTEL TELEPHONY COMPONENTS

Ordering Intel HMP licenses

To obtain an Intel HMP license, contact your TeleVantage provider. When your order an Intel HMP license, you will need to supply the following information:

QMAC address of the NIC on the TeleVantage Server. If your TeleVantage Server has two NICs, you can lock your Intel HMP license to either one.

QSpecific quantity of each type of Intel HMP resource that you require.

The available resources are described in “Configuring Intel HMP resources via flexible licensing” on page 3-4. Your TeleVantage provider can help you identify the resource types and quantities that best meet your needs.

Intel HMP license types

The following table summarizes the Intel HMP license types that are available:

	Resources			MAC
License type	Resources	Expiration	How to obtain	Address
License type	supported	Expiration	How to obtain	Address
	supported			required
				required


Verification1 (free)	1 Basic RTP	Does not	Installed automatically with Intel HMP 1.1	No2
	G.711, 1 Voice	expire	software

Evaluation (free)	4 resources of	45 days	Available from	No2
	each type		www.intel.com/go/mediaprocessing.

Trial3 (free)	Any supported	30 days	Contact an Intel authorized distributor or	Yes5
	combination4		your TeleVantage provider
Purchased	Any supported	Does not	Contact an Intel authorized distributor or	Yes5
	combination4	expire	your TeleVantage provider
Emergency	Replaces a	14 days	Contact an Intel authorized distributor or	Yes5
Replacement6	Purchased		your TeleVantage provider
	license

1.Can be used for basic testing with TeleVantage to verify that Intel HMP was installed successfully, for example, to call an auto attendant from any VoIP endpoint.

2.License is not locked to a specific MAC address on the TeleVantage Server.

3.Useful if you want to test a specific configuration before purchasing a license

4.See “Configuring Intel HMP resources via flexible licensing” on page 3-4 for configuration guidelines.

5.Supply MAC address of NIC on the TeleVantage Server when ordering license.

6.Required if you must move Intel HMP to another TeleVantage Server PC because of a hardware failure. A request for a Purchased license to replace it is generated automatically.

CHAPTER 3. INTEL HMP REQUIREMENTS

3-3

Configuring Intel HMP resources via flexible licensing

To determine the number and types of resources you need to support your system size, you need to account for the peak usage of these resources. For example, if the maximum number of trunk calls you need to support is 40, and at the same time you need to support a maximum 20 station calls, you will need 60 Basic RTP G.711 resources. If those calls on the trunks and stations may be listening to auto attendants or voice mail, you will also need 60 Voice resources.

Note: An Excel spreadsheet called IntelRTPResourceNeeds.xls is provided for you to help calculate the resources you need to support your configuration. It is located by default in

C:\Program Files\TeleVantage\Administrator. Also see Appendix A, “Voice and Conference Resource Usage in TeleVantage.”

If you are familiar with the Intel boards required for your configuration, a quick way to determine the equivalent Intel HMP resource requirements is to total up the IP, Voice and conference resources provided by Intel boards, and then purchase similar quantities of Intel HMP resources. If you also need to use low bit-rate coders, you must purchase one of those resources for every basic RTP G.711 resource.

The more simultaneous resources your system uses, the more powerful PC you will need to use for your TeleVantage Server, and the more memory you will need. See “CPU and memory requirements when using Intel HMP” in Chapter 3 in Installing TeleVantage to determine the appropriate CPU and memory for your system.

You can install more than one Intel HMP license, but only one license at a time can be active.

For more information on flexible licensing options, see Configuring Intel® NetStructure™ Host Media Processing Resources, available for download at the following location:

http://www.intel.com/network/csp/applnots/9007an.htm

3-4	INSTALLING INTEL TELEPHONY COMPONENTS

The following table lists the resources that are available through flexible licensing. The maximum number of resources per license is 255.

Note: Although Intel HMP 1.1 includes Speech Integration and T.38 Fax Termination resources, they are not currently supported in TeleVantage, and are not listed in the table. (Fax can be supported via SIP FXO or other gateway devices, as described in Chapter 14 of Administering TeleVantage.)

Resource type	Resource	Limits	Resource description
Resource type	code	Limits	Resource description
	code


Basic RTP G.711	r	120	Establishes a Real Time Transport Protocol (RTP) connection between
			Intel HMP and one remote IP endpoint using the G.711 codec.
			For example, each simultaneous VoIP call requires one Basic RTP
			G.711 resource.

Voice	v	120	One voice resource is used while playing or recording voice files (even
			when voice files are played without a telephone), while playing tones
			(such as the dial tone or ringback tone), while collecting digits from a
			user, while recording files, and so forth. For a complete list of when
			voice resources are used in TeleVantage, see Appendix A in Installing
			TeleVantage.

Enhanced RTP	e	64	Allows the use of low bit rate (LBR) G.723.1, G.729A, and G.729AB
			codecs. Without Enhanced RTP resources, you do not get support for
			these codecs.
			Systems using HMP have a limited number of LBR codec resources.
			The number of concurrent H.323 and SIP calls using LBR codecs is
			limited to the number of LBR codec resources available. All calls in
			excess of this limit will use the G.711 codec if it is configured, or fail if
			G.711 is not configured.
			Note: Each Enhanced RTP resource requires a Basic RTP G.711
			resource. The number of Enhanced RTP resources must be equal to
			or less than the number of Basic RTP G.711 resources.

Conferencing	c	120	One conference resource is required for each conference participant, if
			you are using beep on call recording, when supervising a call using the
			monitor, coach, or join features, and so forth.

For a complete list of when conference resources are used in

TeleVantage, see Appendix A in Installing TeleVantage.

Note: In addition to the resources described in the table, Intel requires IP Call Control resources if you are using the H.323 VoIP protocol (not SIP.) If you need to use H.323 (even on only 1 or 2 VoIP trunks), Intel requires that the number of Call Control resources is equal to the number of Basic RTP G.711 resources.

CHAPTER 3. INTEL HMP REQUIREMENTS

3-5

About Intel HMP license file names

An Intel HMP license file name describes the type and number of resources supported by the license, as well as the license type, for example:

72r72v36e36c0s0f_ver.xml

The file name format is:

<# Basic RTP G.711 resources>r<# Voice resources>v<# Enhanced RTP resources>e<# Conferencing resources>c<# Speech integration resources>s<# T.38 Fax Termination resources>f_<License type>.xml

The following abbreviations indicate the resource type:

Qr. Basic RTP G.711

Qv. Voice

Qe. Enhanced RTP

Qc. Conferencing

Qs. Speech Integration

Qf. T.38 Fax Termination

The following abbreviations identify the license type:

Qver. Verification license

Qtri. Trial license

Qpur. Purchased license

Qeme. Emergency license

Examples

The following Verification license file supplied with Intel HMP supports 1 RTP G.711 resource and one voice resource.

1r1v0e0c0s0f_ver.xml

The following Purchased license supports 72 RTP G.711 resources, 72 voice resources, 36 enhanced RTP resources, and 36 conferencing resources:

72r72v36e36c0s0f_pur.xml

Where to go next ______________________________________

Go to Chapter 5, “Installing Intel Host Media Processing.”

3-6	INSTALLING INTEL TELEPHONY COMPONENTS

CHAPTER 4

INTEL DIALOGIC TELEPHONY

HARDWARE AND SOFTWARE

REQUIREMENTS

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Intel Dialogic telephony resource overview . . . . . . . . . . . . . . . . . . .4-2

About telephony boards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Introduction _____________________________________________

This chapter describes requirements for using Intel Dialogic telephony hardware and software to provide board-based telephony resources for use by TeleVantage. Make sure all these requirements are met before you begin the installation.

Important: If you are using Intel HMP software to provide telephony resources for TeleVantage (instead of Intel Dialogic boards and drivers), see Chapter 3, “Intel HMP Requirements.” You cannot mix Intel HMP with Intel telephony hardware.

Required hardware components

The Intel Dialogic boards that you must use with TeleVantage are determined by the types of trunks and phones your office uses and the number of trunks and phones that you need to support. Trunk lines from the phone company connect to trunk boards, Internet or LAN ethernet cable supporting IP phones and other VoIP connectivity connects to Internet telephony boards, and internal phones connect to station boards. All Intel boards must be installed on the TeleVantage Server PC.

For instructions on how to install and connect Intel boards, see Chapter 6.

Required software components

The following software components—included on the Intel Dialogic CD—must be installed on the TeleVantage Server PC:

QIntel Dialogic System Release (SR) 5.1.1 Drivers

QIntel Dialogic SR 5.1.1 Feature Pack 1 System Update (FP1 SU)

QTeleVantage SR 5.1.1 Driver Updates

For instructions on how to install and configure the Intel Dialogic software, see Chapter 7.

Important: The Intel Dialogic SR 5.1.1 Drivers, SR 5.1.1 FP1 SU, and Driver Updates setup programs have been customized for TeleVantage 7.5, and you must use these programs from the Intel Dialogic CD included with TeleVantage. If you use Intel Dialogic setup programs from another source, the drivers will not work correctly with TeleVantage.

Intel Dialogic telephony resource overview ___________________

Intel Dialogic telephony boards provide the following types of telephony resources.

Important: For the most up-to-date list of Intel telephony boards and specifications, refer to the Excel file SupportedTelephonyBoards.xls, included on the root directory of the Intel Dialogic Drivers CD. Appendix E contains the same information in table format. Note that not all Intel telephony boards are supported by the SU 107 drivers included with TeleVantage 7.5. If you have older unsupported boards, you will need to either replace them or use the SU 69 drivers included with TeleVantage 7.

4-2	INSTALLING INTEL TELEPHONY COMPONENTS

Trunk resources

Trunk resources connect the TeleVantage Server PC to trunk lines from your telephone service provider. Intel Dialogic telephony boards provide trunk resources that support regular analog trunks, analog DID trunks, Centrex/PBX trunks, T1 trunks, E1 trunks, and ISDN BRI trunks.

Station resources

Station resources connect the TeleVantage Server PC to analog CLASS or ADSI phones, digital phones, and to other devices such as music-on-hold devices and paging systems. (The Toshiba Strata CS-DKTU station board provides station resources to support Toshiba’s Strata DKT digital phones.)

IP trunks and RTP resources

IP trunks support Voice-over-IP (VoIP) calls to SIP phones or other SIP devices, H.323 phones or other H.323 devices, or to other TeleVantage Servers.

When determining how many IP trunks that you need to support your IP phone users, it may not be necessary to have an IP trunk for each IP phone. The IP trunk will only be in use while the user is actually on the phone (on a call, checking their voice mail, and so forth). If your IP phone users are on the phone frequently—for example, if they are call center agents—then it may be necessary to have a dedicated, 1-to-1 relationship between IP trunks and IP phones. However, for most users, a lower ratio of IP trunks to IP phones—such as 1-to-4—may be acceptable.

Note: An Excel spreadsheet called IntelRTPResourceNeeds.xls is provided for you to help calculate the IP trunk and RTP Resource needs you need to support your configuration. It is located by default in C:\Program Files\TeleVantage\Administrator.

Using a host-based VoIP stack

Most Internet telephony boards can be configured to use a host-based stack. (See the Trunk Resources by Board table in Appendix E for boards that you can use with a host-based stack.)

When you add an Internet span in the TeleVantage Administrator and configure it with a host-based VoIP stack, the IP protocol stack runs on the TeleVantage Server's CPU. Call control goes over the PC's NIC and Real-time Transport Protocol (RTP) audio can go over the IP telephony board's NIC if the board has a NIC. See “Using a host-based stack” in Chapter 5 of

Administering TeleVantage for more information.

IP trunks use RTP resources to provide an audio connection to other resources in the system such as analog stations and digital trunks.

QH.323 trunks have a fixed 1-to-1 mapping to RTP resources—you must assign an RTP resource to each H.323 trunk via the TeleVantage Administrator.

QSIP trunks allocate RTP resources from a shared pool. (RTP resources assigned to H.323 trunks are not available to SIP trunks.) When using the TeleVantage off-bus routing, SIP trunks do not usually need RTP resources for SIP-to-SIP calls, so you may require fewer RTP resources than SIP trunks.

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QSome TeleVantage features such as call recording will require RTP resources even for SIP-to-SIP calls.

Note: A host-based VoIP stack is recommended for all new installations. You must use a host-based stack if any of the following apply to you.

QYou plan to use the Session Initiation Protocol (SIP) to enable VoIP communications with SIP phones or softphones, SIP services, SIP carriers, or PSTN gateway devices.

QYou have a DI0408LSAR2 integrated analog trunk and station board, which requires a host-based stack.

QYou want to access the conference resources on IP telephony boards that provide them.

QYou have multiple Internet telephony boards in your TeleVantage Server, and you want all incoming VoIP calls at a single IP address.

QYou want to divide your Internet trunks into multiple spans with different IP addresses, for example, one inside your firewall and one outside.

Note: Mixing host-based and embedded based stacks in the same PC is not supported.

Using an embedded H.323 stack

Important: Intel Dialogic SR 5.1.1 SU 107, included with TeleVantage 7.5, does not support embedded stack. Embedded stack is only supported by Intel Dialogic SR 5.1.1 SU 69, included with TeleVantage 7.

Some legacy Internet telephony boards can be configured to use an embedded H.323 stack. (See the Trunk Resources by Board table in Appendix E for boards that you can use with an embedded stack.)

With an embedded H.323 stack, the H.323 call control and RTP resources run on the board’s digital signal processor (DSP), off-loading the TeleVantage Server’s CPU.

Voice resources

Voice resources carry out audio-processing tasks such as recording or playing audio, and detecting touchtone digits. The TeleVantage features intercom, paging, voice-first answering, system call recording, beep on call recording, forwarding calls to external numbers, and external station calls also use voice resources (external stations can optionally be configured to not require voice resources.) Some voice resources may also support fax, FSK, and CSP capabilities.

For guidelines on determining how many voice resources your system needs, and for instructions on how to install more voice resources, see Appendix A.

4-4	INSTALLING INTEL TELEPHONY COMPONENTS

Fax capability

Some voice resources provide fax capability. TeleVantage does not use the fax capabilities of these voice resources, but will use these voice resources for normal voice resource activity such as playing or recording voice files. Note, however, that fax-capable voice resources on Intel Dialogic DM3 boards are not used in this way by TeleVantage. Fax-capable voice resources can be used by third-party applications.

FSK capability

Some voice resources provide the ability to transmit and receive frequency shift keying (FSK) signaling which TeleVantage uses to send Caller ID or visual message waiting information to CLASS phones.

CSP capability

Some voice resources provide continuous speech processing (CSP) capability. TeleVantage does not use the CSP capabilities of these voice resources, but will use these voice resources for normal voice resource activity such as playing or recording voice files. CSP-capable voice resources can be used by third-party applications.

Conference resources

Conference resources provide conferencing capabilities. For details on how TeleVantage uses conference resources, see Appendix A.

About telephony boards___________________________________

About slot types

The type of slot and number of slots required vary by board. A particular board may require 1 or 2 ISA or PCI slots.

There are 2 voltage specifications for PCI slots, 3.3 and 5 volts. 3.3 volt slots are sometimes called PCI-X slots. Some PCI boards require 3.3-volt slots while others require 5-volt slots. Universal PCI (UPCI) boards can be installed in either slot.

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The following diagram illustrates the different PCI slot types. Regular 5-volt PCI boards fit into either the 32-bit or 64-bit 5-volt PCI slot. UPCI boards fit into any of the slots illustrated.

Important: Some Intel Dialogic boards are available in both a PCI and UPCI version. In the tables in Appendix E hardware, these boards are identified with a model number that ends in U, for example, HDSI/480U, with a slot type of UPCI.

About timeslot limits

The number of timeslots consumed by the Intel Dialogic boards in your TeleVantage Server determine the number of trunks and stations your system can support. The information in this section is particularly important if you are using a combination of SCbus and H.100 boards.

All Intel Dialogic boards are interconnected by a voice bus within the PC chassis that allows for the switching of phone calls and sharing of resources between boards. There are 2 TDM voice bus types, the SCbus and the CTbus.

QThe SCbus supports a maximum of 1024 timeslots, which means that the total number of timeslots used by all of the installed Intel Dialogic boards cannot exceed 1024.

QThe CTbus supports a maximum of 4096 or 1024 timeslots, depending on the signaling mode used. The CTbus supports two signaling modes:

QNative CTbus signaling mode. In this mode, the CTbus supports a maximum of 4096 timeslots. Some of the H.100 boards supported by TeleVantage support CTbus mode.

Native CTbus signaling mode is used automatically if all the Intel Dialogic boards in the TeleVantage Server are H.100 boards that support native CTbus mode.

QLegacy SCbus signaling mode. In this mode, the CTbus supports a maximum of 1024 timeslots, the same as the SCbus.

Legacy SCbus signaling is used automatically if there are any SCbus boards in the TeleVantage Server, or if there are any CTbus boards that do not support native CTbus signaling mode.

4-6	INSTALLING INTEL TELEPHONY COMPONENTS

Using the information in the Intel Dialogic Hardware Specification tables, add up the timeslots used by each board to make sure you do not exceed the maximum number of timeslots supported. For example, you cannot install 10 D/480SC-2T1 SCbus boards, and 5 MSI/80PCI-GBL CTbus boards, because the total number of timeslots required by this configuration is 1160, which exceeds the system limit of 1024 timeslots.

About DM3 boards

TeleVantage supports the following Intel Dialogic DM3 boards, which have special requirements and configuration needs as outlined in the rest of this manual.

QDM/IPx integrated Internet telephony boards with T1 and E1 trunk and conferencing resources

QDISIx or HDSI/x analog station boards

QDM/V160LP and DM/V160LPEU analog trunk boards

QDM/Vx-A T1 and E1 trunk boards

QDM/V2400A conference and voice resource bridge board

QDI0408LSAR2 integrated analog trunk and station board with conferencing and Internet telephony

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Section 2

Installing Intel

HMP

CHAPTER 5

INSTALLING INTEL HOST MEDIA

PROCESSING

CHAPTER CONTENTS

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Preparing to install Intel HMP 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Uninstalling your current Intel Dialogic drivers . . . . . . . . . . . . . . . .5-3

Installing Intel HMP 1.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5

Installing Intel HMP 1.1 SU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

Installing and activating your Intel HMP license . . . . . . . . . . . . . . .5-9

Starting Intel HMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Using dual network connections with Intel HMP . . . . . . . . . . . . . .5-14

APIC timer operation and Intel HMP . . . . . . . . . . . . . . . . . . . . . . .5-15

Changing the IP address used by Intel HMP . . . . . . . . . . . . . . . .5-16

Uninstalling Intel HMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Important: The Intel HMP installation process requires that you restart your PC one or more times. Keep the Intel HMP Software Drivers CD in the drive while restarting. Do not remove the Intel HMP Software Drivers CD until instructed to do so.

If you remove the Intel HMP Software Drivers CD before or during a restart, the installation may not complete successfully.

Introduction _____________________________________________

Important: Skip this chapter if you are upgrading from TeleVantage 7.x— you do not need to upgrade the Intel HMP software already installed on your TeleVantage Server.

This chapter provides instructions for installing Intel HMP software on the TeleVantage Server.

Important: If you are using Intel Dialogic boards and drivers to provide telephony resources for TeleVantage (instead of Intel HMP), follow the installation instructions in Chapter 6, “Installing Intel Dialogic Boards” and Chapter 7, “Installing Intel Dialogic Board Drivers.”

Note: In this version of TeleVantage, you must install Intel HMP from the TeleVantage Server’s console— remote installations have not been verified.

Scheduling an upgrade

If you are upgrading the live telephone system at your company, you must schedule the upgrade to take place after business hours. The process of upgrading can take awhile, and during this time, your telephone system will be offline and unavailable.

Intel HMP documentation

You have the option of installing the Intel HMP documentation on the TeleVantage Server PC during installation.

Task checklist

You must perform the tasks listed in the following table in the order specified. This list is only an overview of the tasks you must perform. Detailed instructions for each task are presented in later sections in this chapter.

Step Description

1Uninstall your current Intel Dialogic Drivers, if you are upgrading from a previous version of TeleVantage.

2Install Intel HMP 1.1.

3Install Intel HMP 1.1 SU.

4Install and activate your Intel HMP licenses.

5Start Intel HMP.

5-2	INSTALLING INTEL TELEPHONY COMPONENTS

Preparing to install Intel HMP 1.1____________________________

1.Start the TeleVantage Server PC and log on as a user with administrator privileges to the Windows Server on that PC.

2.If you are using a non-English version of Windows, create the directory C:\Program Files, if it does not already exist. Doing so prevents Intel Dialogic error messages during the installation.

3.Insert the TeleVantage Intel HMP CD. If the Driver Setup does not start automatically, run autorun.exe from the root directory on the Intel HMP CD. Note that this manual does not describe all Driver Setup screens in detail.

Note: If the message “Corrupt installation detected” appears after you insert the CD or run autorun.exe, log on as a local administrator, and then reinsert the CD.

Important: Do not remove the Intel HMP CD from the CD drive until you are instructed to do so. If you remove the CD before or during a system restart, the installation may not complete successfully.

If you are installing Intel HMP on a TeleVantage Server where TeleVantage and Intel Dialogic boards are currently installed, go to the next section. If you are installing a TeleVantage system for the first time, go to “Installing Intel HMP 1.1” on page 5-5.

Uninstalling your current Intel Dialogic drivers

You must perform this step if you are installing Intel HMP 1.1 on a TeleVantage Server where TeleVantage and Intel Dialogic boards are currently installed.

To uninstall your current drivers

1.In the TeleVantage Administrator, choose Tools > Shut down Server. Click Stop TeleVantage Server and Intel Dialogic Drivers, and then click OK.

2.Exit or stop all TeleVantage Services and applications running on the TeleVantage Server PC including the TeleVantage Conference Manager Service and other Add-ons. (You do not need to stop Microsoft SQL Server Services.)

3.Back up your complete TeleVantage system, including your TeleVantage database and voice files.

Note: The upgrade to TeleVantage 7.5 with Intel HMP is one-way, and can not be uninstalled, so to recover your TeleVantage system, you will need to restore the entire PC image to the same TeleVantage build that you were running before upgrading. For instructions on backing up your database and voice files, see Chapter 12 in

Administering TeleVantage.

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4.In the Driver Setup, click TeleVantage Intel Driver Clean-up Utility and follow the on-screen instructions.

5.Confirm the clean-up procedure in the Question dialog box.

Click Yes to continue.

6.In the TeleVantage Intel Driver Clean-up Utility System Restart dialog box, click Yes, I want to restart my computer now, and then click OK.

7.After your PC restarts, log on as the same user you logged on as previously. Do not remove the Intel HMP CD yet.

Go to the next section.

5-4	INSTALLING INTEL TELEPHONY COMPONENTS

Installing Intel HMP 1.1

You must perform this step for all installations.

Important: If you are installing Intel HMP on a TeleVantage Server where Intel Dialogic boards are currently installed, remove the boards before installing Intel HMP.

1.In the Driver Setup, click Intel HMP 1.1 Drivers.

2.The Intel HMP 1.1 Drivers installation program starts.

Follow the on-screen instructions.

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3.In the Enter IP Address dialog box, enter the IP address of the NIC on the TeleVantage Server that will be used for VoIP audio traffic (for example, “192.168.1.6”.) See “Network interface card requirements” in Chapter 3 in Installing TeleVantage for more information.

Installation may take several minutes. The following screen summarizes the installation so far. Click OK to continue.

5-6	INSTALLING INTEL TELEPHONY COMPONENTS

4.In the InstallShield Wizard Complete screen, click Yes, I want to restart my computer now, and then click Finish.

5.After your PC restarts, log on as the same user you logged on as previously. Do not remove the Intel HMP CD yet.

Go to the next section.

Installing Intel HMP 1.1 SU ________________________________

You must perform this step for all installations.

To install Intel HMP 1.1 SU

1. In the Driver Setup, click Intel HMP 1.1 SU Drivers.

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2.The Intel HMP 1.1 SU Drivers installation program starts.

Follow the on-screen instructions.

3.If the following message is displayed, click OK to continue. After the Intel HMP 1.1 SU installation completes, see “APIC timer operation and Intel HMP” on page 5-15 for more information.

5-8	INSTALLING INTEL TELEPHONY COMPONENTS

4.In the InstallShield Wizard Complete screen, click Yes, I want to restart my computer now, and then click Finish.

Go to the next section.

Installing and activating your Intel HMP license________________

This section describes how to do the following:

QSave your Intel HMP license file to the license directory on the TeleVantage Server PC. See page 5-10.

QInstall and activate your Intel HMP license. See page 5-11.

QSwitch to a different Intel HMP license. See page 5-13.

QUpgrade your Intel HMP license. See page 5-13.

QInstall an Emergency Replacement license.See page 5-13.

You use the Intel HMP License Manager to install and activate your Intel HMP license, to switch to a different license, or to upgrade a license.

For information on how to configure and obtain an Intel HMP license, see “Intel HMP license requirements” on page 3-2.

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Saving your Intel HMP license to your license directory

When you receive your license file, save it in the correct location on the TeleVantage Server PC, as described below.

You must save your Intel HMP license on the TeleVantage Server PC whose MAC address you provided when you ordered your license. (See “Ordering Intel HMP licenses” on page 3-3.) If you save your Intel HMP license on a different PC and then try to install and activate it, the license will not work, and an error message similar to one the following will be written to the Windows Event Log:

General fault: MC_ERROR_INTERPRET_LICENSE: Failed to interpret the license key.

General fault: MC_ERROR_LICENSE_KEY: Failed to obtain the license key.

Important: Do not modify the license file in any way. If you do so, Intel HMP will not work, and you will violate the copyright law. Do not move the license file after you activate it. The license file must remain in the location from which it was activated.

Important: Keep your Intel HMP license serial number and verification key in a safe location, and do not share it with others. This information forms the basis for your ability to install and use Intel HMP with TeleVantage.

To save your Intel HMP license to your license directory

1.Determine the %DLFWLPATH% directory on the TeleVantage Server PC. To do so:

Q Choose Run from the Start menu.

Q Enter the following command and then click Enter:

echo %DLFWLPATH%

2.Save your Intel HMP license in the directory that is displayed.

5-10	INSTALLING INTEL TELEPHONY COMPONENTS

Installing and activating your Intel HMP license

To install and activate your Intel HMP license

1.From the Start menu, click Programs > HMP > HMP License Manager. The Intel NetStructure Host Media Processing (Intel HMP) License Manager dialog box opens showing the Verification license that was installed automatically.:

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2.Click Browse and browse to the location where you copied your Purchased license file. Click Show License Details to review the Feature Details for the license (the type and number of resources supported by the license.)

3.Click Activate License. The following message confirms that the license was successfully activated:

Make sure that you perform the steps described in the message. To do so:

QClick OK, and then close the License Manager.

QStart the Intel Dialogic Configuration Manager (DCM) as described “Starting Intel HMP” on page 5-14.

QStop the Intel Dialogic System Service service if it is running.

QIn the DCM main dialog box, click Action > Restore Defaults so that DCM detects the new license.

QRestart the service.

5-12	INSTALLING INTEL TELEPHONY COMPONENTS

Switching to a different Intel HMP license

Only one Intel HMP license can be active on the TeleVantage Server at a time, but you can have more than one Intel HMP license available in your license directory.

To switch to a different Intel HMP license

1.Start the Intel HMP License Manager as described in step 1 on page 5-11.

2.To view all of the available Intel HMP licenses, click Browse.

3.Click the Intel HMP license that you want to use. (You can click Show License Details to verify that the new license has the features that you want.)

4.Click Activate License to activate the new Intel HMP license, and then click Close.

5.Start the Intel Dialogic Configuration Manager (DCM) as described “Starting Intel HMP” on page 5-14.

6.Stop the Intel Dialogic System Service service if it is running.

7.In the DCM main dialog box, click Action > Restore Defaults so that DCM detects the new license.

8.Restart the service.

Upgrading a license

You can upgrade a Purchased license to add additional resources. Contact an Intel authorized distributor or your TeleVantage provider for more information. When you obtain the upgraded license, save it to your license directory and follow the steps described in “Switching to a different Intel HMP license” on page 5-13.

Installing an Emergency Replacement license

Because Intel HMP licenses can only be used on the Server PC to which they are locked, in certain situations (for example, you must move Intel HMP to another TeleVantage Server PC due to a hardware failure), you will need to obtain an Emergency Replacement license in order to continue to operate.

To obtain an Emergency Replacement license, contact the TeleVantage provider from whom you requested your original Purchased license. Since the Emergency Replacement license expires in 14 days, when you request an Emergency Replacement license, a Purchased license to replace it is ordered automatically.

When you obtain your Emergency Replacement license, save it to the license directory on the new TeleVantage Server PC, and then install and activate it according to the instructions in “Installing and activating your Intel HMP license” on page 5-11.

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Starting Intel HMP ________________________________________

When you start the Intel Dialogic System Service via the Intel Dialogic Configuration manager (DCM), your activate Intel HMP license configuration is recognized and the Intel HMP software is detected. If you want DCM to recognize a different Intel HMP license, follow the steps in “Switching to a different Intel HMP license” on page 5-13.

To start Intel HMP

1.Click Start > Programs > Intel HMP > Configuration Manager - DCM to start the Intel Dialogic Configuration Manager (DCM).

2.If the Computer Name dialog box opens, select the TeleVantage Server PC, and then click Connect. Wait while DCM detects the Intel HMP software installed on the Server.

3.After detection is complete, the status of the Intel Dialogic System Service (“Stopped”, “Running”, and so forth) is displayed at the bottom of the DCM main dialog box. The Intel HMP software appears in the DCM main dialog box as “HMP 0” under the DM3 heading

QTo start the Intel Dialogic System Service if it is stopped, click the green button on the toolbar, or choose Service > Start Service.

QTo stop the System Service if it is running, click the red button on the toolbar, or choose Service > Stop Service.

4.To exit DCM, choose File > Exit.

Using dual network connections with Intel HMP _______________

Although it is not a requirement, you may be able to provide better quality of service when using Intel HMP if you use two network interface connections (NICs) on your TeleVantage Server to connect to your local area network. Use one connection for VoIP audio traffic, and the other connection for your other network traffic.

To configure your TeleVantage Server with 2 local area connections

1.From the Start menu, click Settings. Right-click Network Connections, and then click Open.

2.In the Network Connections view, identify the connection whose IP address you entered when you installed Intel HMP (see step 3 on page 5-6.) For reference, this IP address is stored in the following Windows registry setting:

HKEY_LOCAL_MACHINE\SOFTWARE\SBLabs\dm3ssp\IP_Addr0

3.Right-click that connection, and then click Properties.

4.In the Properties dialog box, select the Internet Protocol (TCP/IP) checkbox in the

This connection uses the following items list, and deselect all of the other checkboxes. Click OK.

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5.Optionally, rename the connection, for example to “RTP/VoIP Traffic Only”. To do so, right-click the connection in the Network Connections view, and then click

Rename.

6.Optionally, rename the second connection, for example “Domain Network Traffic.” (You do not need to change the default settings in the This connection uses the following items list in this connection’s Properties dialog box.)

7.Choose Advanced Settings from the Advanced menu.

8.In the Advanced Settings dialog box, on the Adapters and Bindings tab, use the up and down arrows to make sure that the connection used for RTP/VoIP traffic is lower in the list than the connection used for other network traffic.

9.Click OK to save your changes.

APIC timer operation and Intel HMP _________________________

This information is taken from:

http://resource.intel.com/telecom/support/HMPWin/hmp11/docs/onldoc/pdffiles/re lease_update.pdf

Intel HMP uses the Advanced Programmable Interrupt Controller (APIC) timer for its high-resolution timer. The APIC timer operation may conflict with certain modes of the Advanced Configuration and Power Interface (ACPI).

The Intel NetStructure HMP 1.1 installation program checks to determine if the ACPI is enabled. If it is enabled and does not meet the minimum version requirement, the following message is displayed:

If the installation program disables the local APIC timer, you must perform the following steps to determine if audio quality is acceptable on your system.

1.Start Intel HMP according to the instructions on page5-14.

2.Start the IP Media Server (Global Call) Demo. (Refer to the Intel IP Media Server (Global Call) Demo Guide for information about starting the demo.)

3.Launch Microsoft NetMeeting from another computer, with a sound card, connected on the same LAN.

4.Make sure that the Outgoing Calls security option in NetMeeting (Tools > Options > Security) is unselected.

5.Make sure the default coder in NetMeeting is set to “CCITT u-Law, 8.000 kHz, 8 Bit, Mono”. This is set via the Advanced option in the Audio property sheet accessed via

Tools > Options.

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6.From NetMeeting, connect to the TeleVantage Server running Intel HMP by typing its IP address or computer name and then clicking the telephone icon.

7.Verify that the audio is acceptable.

Q If the audio is acceptable, no further action is necessary.

QIf there is no audio or poor audio, then you must completely disable ACPI in order to run Intel HMP on this PC. Disabling ACPI requires that you re-install Microsoft Windows. Microsoft Knowledge Base Article # Q237556 provides instructions for installing Windows without automatically enabling some form of ACPI.

Changing the IP address used by Intel HMP ___________________

If the IP address of the NIC on the TeleVantage Server that handles RTP audio traffic changes (for example, you moved the TeleVantage Server and it is now under a different subnet), you must change the IP address that you provided when you installed Intel HMP.

The TeleVantage Server will not start if the IP address used by Intel HMP is no longer associated with the NIC on the TeleVantage Server that handles RTP audio traffic. You can identify this problem by the following Windows Event Log message:

191 - Error - The Server did not start because the IP address specified when you installed HMP is no longer valid.

To avoid this problem, change the IP address according to the following instructions.

1.Update the following Windows registry setting with the new IP address, as in the following example:

HKEY_LOCAL_MACHINE\SOFTWARE\SBLabs\dm3ssp\IP_Addr0=192.168.1.8

2.Restart the TeleVantage Server and Intel HMP drivers in order for the change to take effect.

Uninstalling Intel HMP

Important: Before uninstalling Intel HMP, be sure to back up your Intel HMP licenses. Uninstalling Intel HMP deletes the folder that contains your licenses, so unless you save copies of your license files, you will not be able to reinstall at a later time. See “Saving your Intel HMP license to your license directory” on page 5-10 to identify the folder where you saved your Intel HMP licenses.

To uninstall Intel HMP

1.From the Start menu, click Settings > Control Panel > Add/Remove Programs.

2.In the Windows Control Panel, click Add/Remove Programs.

5-16	INSTALLING INTEL TELEPHONY COMPONENTS

3.Click HMP SU, and then click Remove. Follow the onscreen instructions.

4.Restart your PC when you are prompted to do so.

5.Click HMP 1.1, and then click Remove. Follow the onscreen instructions.

Where to go next_______________________________________

When you have successfully installed Intel HMP according to the instructions in this manual, you must install and configure the TeleVantage components according to the instructions in

Installing TeleVantage.

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