Vertical Communications GCA70-248 User Manual

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DSU II Digital Expandable Systems

Non-LCD Speakerphone

Station User’s Guide

This publication supports both

Impact and Impact SCS LCD Speakerphones

GCA70–248.10 07/00 Printed in U.S.A.

This User’s Guide is for the following system :

DSU II Digital Expandable Systems

This user’s guideappliesto the following telephone models:

Impact 8124S-** Rev. A and later.

•

Impact 8112S-** Rev. A and later.

•

Impact 8112N-** Rev. A and later.

•

Impact SCS 8212S-** Rev. A and later.

•

Impact SCS 8212N-** Rev. A and later.

•

Contact your Comdial dealer for updates of this as well as other

Comdial publications.

GCA70-248 Contents

About This Book

This user’sguide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

Thefirstchapterofthemanualdescribestheinitialsetupandadjustmentsnecessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems.

2 Answering Calls 3 Making Calls 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programming 7 Other Advanced Features

Following the advanced features descriptions are a reference table, a glossary, and tips on speakerphone use for the new user are described in Appendix C.

Appendix A Quick Reference Guide . Appendix B Glossary Appendix C Speakerphone Characteristics

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

Non-LCD Speakerphone Station User’s Guide i

Contents GCA70-248

NOTE: Throughout this book, all references to fixed buttons (keypad,

DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for

example, “SELECT

OPTIONS

.”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

ii Non-LCD Speakerphone Station User’s Guide

GCA70-248 Contents

1 Getting Started ..................1

Setting Up Your Station ..............1

Understanding the Basic Functions ........6

Your Station’s Buttons ...............8

Your Station’s Display Lights ...........10

Supported Telephone Models ...........12

2 Answering Calls .................13

Answering Outside Calls .............13

Answering Intercom Calls ............14

Night Transferred Calls - Line Access

From Any Station .................14

Do Not Disturb Condition.............15

Holding Calls ...................16

Call Pickup ....................18

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) .........20

3 Making Calls ...................23

Making Outside Calls ...............23

Making Intercom Calls ..............24

Automatic Dialing.................25

Redialing .....................26

Sending Subdued Off-Hook

Voice Announcements (SOHVA) .........27

Camping On Options ...............28

Paging .......................30

Non-LCD Speakerphone Station User’s Guide iii

Contents GCA70-248

4 Advanced Call Handling ............31

Waiting for a Line (Queuing) ...........31

Call Transferring .................32

Conferencing ...................34

Call Forwarding ..................36

Call Parking ....................38

Account Codes ..................40

5 Nonverbal Messaging ..............41

Station-To-Station Message Delivery .......41

LCD Message Delivery ..............42

Assist Button Message Delivery .........43

Message Waiting Light and Messaging ......44

6 Programming ..................45

DSS Numbers ...................45

Autodial And Speed Dial Numbers ........46

Feature Buttons ..................49

Special Purpose Feature Buttons .........50

Assist Button ...................52

7 Other Advanced Features ...........53

Line Groups ....................53

Volume Control ..................54

Default Volume Control..............56

Background Music

(not available on 8112N or 8212N) ........57

Tracker Paging System ..............58

Automatic Set Relocation .............60

Data Interface Unit ................61

DSS/BLF Console Operation ...........62

A Feature Access Codes .............65

iv Non-LCD Speakerphone Station User’s Guide

GCA70-248 Contents

B Glossary .....................69

C Speakerphone Characteristics .........77

Index .......................79

Non-LCD Speakerphone Station User’s Guide v

Contents GCA70-248

Notes

vi Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

Getting Started

Welcome

Congratulationsandthank you forusinga Comdial telephone!Your digitalstationis supported by a communication system with hundreds of built-in, standard features.

This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

•

Setting Up Your Station

•

Understanding the Basic Functions

•

Your Station’s Buttons

•

Your Station’s Display Lights

•

Supported Telephone Models

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8124 Station

Non-LCD Speakerphone Station User’s Guide 1

Getting Started GCA70-248

Positioning YourStation

You should adjust the position of the station on your desk or table to suit your indi vidual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include:

Forthemicrophone to bestdetectyourvoice, speakwithinthreefeet of itand

face the station. Backgroundnoisemayprevent the sound-activated switches fromoperating

properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Placethespeakerphoneon a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

Telephone

To adjust the pedestal (Models 8212S and 8212N only),

1. GRASPtherear of the pedestal base

Supporting Arm

First Notch

Second Notch

Third Notch (For Highest Position)

firmlywithone hand ANDLIFTthe rear portion of the telephone upward with your other hand.

PED01

2. LIFT the telephone upward with one hand AND RAISE the

Pedestal Base

telephone supporting arms upward with your other hand. (Notice there

Adjusting The Pedestal

are three sets of notches under the telephone corresponding to the three positions available.)

3. When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So pleasetry to place the telephone in an area that is free from the danger of spills.

2 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

PRESS INTERCOM.

2. DIAL

3. DIALnumber (

4. The next time your telephone rings, you will hear the new ring tone.

**4.

1 to 6 ) to select ring tone.

Setting VolumeLevels

Thevolumecontrolon your telephoneisamultipurpose control you use to set thevolume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and idle, PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

NOTE: If you set the ringer to the “off” position, your telephone will sound a

short ring burst once for each call you receive at your station.

Impact SCS Volume Buttons

NOTE: On the 8112N, the ringer volume is controlled by a three-position switch

on the bottom of the telephone. There is no handset volume control.

Non-LCD Speakerphone Station User’s Guide 3

Getting Started GCA70-248

To set the speaker and handset

loudness levels,

1. PRESS INTERCOM button.

2. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3. LIFThandset.

4. PRESS the VOLUME UP OR VOLUME DOWN button once for each change in handset volume that you desire.

NOTE: When a call ends, the system resets the speaker and handset volume

of all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

Impact 8124 Volume Control

Answering and Making Calls

Your station is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts),

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is desired.

4 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

To dial an outside number manually,

1. PRESS INTERCOM.

2. DIAL in the system specific Advanced Features chapters for more infor mation on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

5. LIFThandset if privacy is desired.

To dial an intercom number manually,

1. PRESS INTERCOM.

2. DIALextension number (called telephone will ring or tone will be heard).

3. SPEAK toward telephone OR LIFT handset if privacy is desired.

9 OR other line button to select line (See Line Groups

Non-LCD Speakerphone Station User’s Guide 5

Getting Started GCA70-248

Understanding the Basic Functions

Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Message-Waiting Light

Indicates that a message awaits pick up.

Microphone Opening (not available on 8112N and 8212N)

Allows hands-free operation of station (speak clearly toward microphone

opening).

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

· Sounds ringing and call-in-progress tones.

ne Buttons,

L DSS/BLF Buttons Programmable Buttons

Handset

Telephone Speaker

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

SCS001

Microphone Opening

Intercom Button*

Dialpad*

Message Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

Hold Button*

*NOTE: These are default button locations.

Your system installer may have reprogrammed

these buttons to better suit

our needs.

Impact SCS 8212S-** Speakerphone

6 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

INL001

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

Handset

DEFABCQZ

321

MNOJKLGHI

654

TUVPRS W XY

879

OPER

TRNS/CNF

TAP Button

INTERCOM

HOLD

TAP

Intercom Button

SPEAKER

Microphone Opening

Connectors On Bottom Of Telephone

Line Cord

Impact 8124S-** Speakerphone

MUTESHIFT

Handset

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Vo l u m e U p

Mute Button

Shift Button

Speaker Button

Line Buttons, DSS Buttons, Programmable Button

ABC DEF

GHI

Transfer/

Conference

Button

Hold Button

TRNS/CNF

HOLD

JKL

MNO

TUV

PRS

WXY

OPER

TAP

INTERCOM

Dialpad

TAP Button

Intercom Button

IMP002

Impact 8112N-** Telephone

Non-LCD Speakerphone Station User’s Guide 7

Getting Started GCA70-248

YourStation’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls

placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

· Keeps the person on the line from hearing your conversation.

Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)

· Allow you to store numbers for automatic dialing functions.

· Allow you to store telephone extension numbers for Direct Station Selec-

tion (DSS).

· May be programmed as a feature button.

· May be designated a line button by your system installer.

Message Button (MESSAGE) (8212S and 8212N only)

· Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

Allows user to quickly return the call of another station that left a message using the indicating light.

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER) (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

8 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

TapButton (TA P)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

VolumeControl (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, background

music, and group listening mode.

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

Hold Button

DEFABCQZ

321

MNO

GHI

JKL

TUVPRS WXY

879

OPER

TAP Button

TRNS/CNF

TAPHOLD

Intercom Button

INTERCOM

SPEAKER

Microphone Opening

Connectors On Bottom Of Telephone

Line Cord

SHIFT

MUTE

imp001

Handset

Line Buttons, DSS/BLF Buttons, Programmable Buttons

Volume Down

Vo l u m e U p

Shift Button

Mute Button

Speaker Button

Impact 8112S-** Speakerphone

Non-LCD Speakerphone Station User’s Guide 9

Getting Started GCA70-248

YourStation’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red = message-waiting light set for you by station

associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a hands-free mode) or

off-hook, when the line is active.

· Steady red = another station is using this line.

· Flashing red = a call is coming in on this line.

· Flashing orange = this line will be answered when you lift the handset.

· Winking green = your line is on hold.

· Winking red = the call has been placed on hold by another station.

· Fluttering orange or green = your line has recalled from hold.

· Fluttering red = the line put on hold by another station has recalled.

NOTE: You can find the programmable buttons that the installer designates

line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates

feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled cor rectly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

10 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

Next to INTERCOM button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to

receive when calling. Flashing orange = someone is calling your extension or a call is being

transferred to you.

Above the HOLD button:

(Non-SCS Series models) Flashing/Fluttering red = message waiting.

Next to the MESSAGE button (SCS Series Models only):

Winking green = message awaits pick up.

Above the SPEAKER button:

· On steady (with the telephone on hook and busy) = speakerphone mode

· On steady (with telephone on hook and idle) = background music is

turned on.

ne Buttons,

L DSS/BLF Buttons Programmable Buttons

Handset

Vo l u m e U p

Volume Down

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

SCS002

*NOTE: These are default button locations.

Dialpad*

Intercom Button*

Message Button*

TAP Button*

Transfer/Conference Button*

Mute Button*

Hold Button*

Your system installer may have reprogrammed

these buttons to better suit your needs.

Impact SCS 8212N-** Telephone

Non-LCD Speakerphone Station User’s Guide 11

Getting Started GCA70-248

Supported Telephone Models

This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table.

Models Exceptions

No speakerphone capability. Therefore, you must lift the handset to perform

•

Non-speakerphone

Models

(8112Nand 8212N)

Impact

Non-speakerphone

Model

(8112N)

any telephone functions: making calls, answering calls, programming your telephone, etc. Cannot receive voice announce calls.

•

Cannot use the Group Listen feature.

•

Cannot use the Background Music feature.

•

No LEDs beside its programmable buttons and therefore does not provide

•

any status indications for these buttons. No mute key.

•

No handset volume control.

•

Message waiting light is above the dialpad.

Impact Speakerphone

Models

(8112Sand 8124S)

Impact SCS

Speakerphone Models

(8212S and 8212N)

12 Non-LCD Speakerphone Station User’s Guide

•

Has a rocker switch style volume control instead of separate volume up and volume down buttons.

•

Message waiting light is above the HOLD button.

•

The IMIST module only works with the 8212S and 8212N telephones.

•

Has a dedicated message button with an associated light beside it.

•

Supports the ICVOL handset with independent volume control.

GCA70-248 Answering Calls

Answering Calls

Answering Outside Calls

Acall that rings onan outside line sounds long, single-tone bursts and lights theline status light. If the installer enabled ringing line preferenceat your station, an orange lightflashesnext to the linethatyourstation answers whenyouliftthe handset; a red light will flash for any other ringing line.

When you hear outside ringing (long bursts) and observe an orange

1. For privacy, LIFT handset.

2. For speakerphone, PRESS flashing line button AND SPEAK to-

ward telephone.

flashing light,

When you hear outside ringing (long bursts) and observe a

flashing light,

red

1. PRESS flashing line button.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Non-LCD Speakerphone Station User’s Guide 13

Answering Calls GCA70-248

Answering Intercom Calls

An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first.

You can block voice-announce calls if you wish. See the discussion titled Blocking Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s

voice,

1. SPEAK toward the telephone to answer, OR LIFT handset if pri

vacy is desired.

When you hear intercom ringing (two short bursts),

1. PRESS INTERCOM.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Night Transferred Calls - Line Access From Any Station

The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing.

When you hear ringing,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone to answer call OR LIFT handset if

privacy is desired.

80.

14 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Answering Calls

Do Not Disturb Condition

The Do Not Disturb feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls.

NOTE: For instructions on programming a dedicated DO NOT DISTURB

button at your station, see the Feature Buttons section of page 49.

To enable DND, choose one of the following:

1. PRESS programmed DO NOT DISTURB button. The light next

to the DO NOT DISTURB button turns on when the feature is active,

2. PRESS INTERCOM AND DIAL

To override a do not disturb condition at another telephone,

1. MAKE intercom call AND HEAR Do Not Disturb tone.

2. DIAL

bursts).

3. WAIT for reply.

To disable DND,

1. PRESS programmed DO NOT DISTURB button. The light asso

ciated with the DO NOT DISTURB button turns off when the feature is disabled,

2. PRESS INTERCOM AND DIAL

*03 (called party will hear several short tone

#01.

Non-LCD Speakerphone Station User’s Guide 15

Answering Calls GCA70-248

Holding Calls

You can place acallonholdandretrieve it later.Witha regular hold,youcanpickup the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold,

1. PRESS HOLD. The light above your HOLD button begins to

blink.

To retrieve a held call,

1. PRESS line button of the held call (with winking light), OR

PRESS TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Exclusive Hold

Withan exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1. PRESS HOLD twice.

To retrieve exclusive hold,

1. PRESS line button of held call (with winking light), OR PRESS

TAP.

2. SPEAK toward telephone OR LIFT handset if privacy is

desired.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

16 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Answering Calls

If a held line is recalling, choose one of the following:

1. PRESS HOLD (station button) to place the call on hold at your

station and restart hold timer

2. PRESS line button (with flashing orange light) OR PRESS TA P

to retrieve the call.

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone.

To place a call on hold at another telephone (directed hold),

1. While on line, PRESS INTERCOM.

2. DIAL

3. DIALextension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1. DIAL *4.

2. DIALextension number of that telephone.

3. ANSWER call as desired OR PRESS SPEAKER to hang up.

To pick up a call that was placed on hold at your telephone

*90.

by a user at another telephone,

1. PRESS INTERCOM AND DIAL #90.

Non-LCD Speakerphone Station User’s Guide 17

Answering Calls GCA70-248

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1. PRESS INTERCOM.

2. DIAL

3. SPEAK toward telephone OR LIFT handset if privacy is

#4.

desired.

Directed Call Pickup

Also, you can answer calls that ring at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of ringing telephone.

4. SPEAK toward telephone OR LIFT handset if privacy is

desired.

*4.

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

18 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Answering Calls

To monitor another telephone,

1. OBSERVE the BLF light indications next to the Direct Station

Select (DSS/BLF) button:

•

Off = Station is idle

•

Flashing (if enabled) = Station has an incoming call

•

On = Station is busy

To call an idle monitored station or to answer one that is

ringing,

1. NOTE the BLF light condition.

2. PRESS assigned DSS/BLF button.

3. SPEAK toward telephone OR LIFT handset if privacy is

desired.

If ringing telephone

is within your designated

calling group...

For any ringing telephone...

Your

Station

If you have programmed

a DSS/BLF button for

the ringing telephone...

...DIAL # 4

...DIAL 4 + extension codeS

...PRESS

flashing

DSS/BLF

button

Answering Calls for Other Stations

GHI

PRS

TUV

OPER

SHIFT

HOLD

Ringing

Station

ABC

DEF

JKL

MNO

WXY

TAP

Non-LCD Speakerphone Station User’s Guide 19

Answering Calls GCA70-248

Receiving Subdued Off-Hook VoiceAnnouncements (SOHVA)

Handling an Incoming SOHVA

SOHVA allows an intercom caller to break into your call by making an announce ment through your handset receiver.The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1. PRESS AND HOLD MUTE.

2. SPEAK into handset. Distant party cannot hear your response.

3. RELEASE MUTE after response is complete to return to distant

party.

To respond to a SOHVA nonverbally through Response

Messaging (if announcing station has an LCD Speakerphone),

NOTE: For instructions on programming a dedicated RESPONSE

MESSAGE button at your station, see page 50.

1. PRESS programmed RESPONSE MESSAGE button. (Message

appears in the display of the telephone making the SOHVA).

2. CONTINUE your current call with distant party. (SOHVAcaller

is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1. PROGRAM Voice Announce Block when you hear SOHVA

tone. (SOHVA call is disconnected).

NOTE: A station that is currently active in speakerphone mode CAN NOT

respond to a SOHVA. When a SOHVA tone is received, you must lift the handset before responding as detailed above.

20 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Answering Calls

VoiceAnnounce Blocking

IfyoursysteminstallermakesVoiceAnnounceBlocking available, you can prevent voiceannouncementsfrom sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls,

1. PRESS INTERCOM.

2. DIAL

To unblock all voice-announced calls,

*2.

1. PRESS INTERCOM.

2. DIAL

#2.

INCOMING

SOHVA

Your

Station

SOHVA RESPONSES

VERBAL

NONVERBAL *

Press and Hold MUTE

While Speaking

Press Programmed

Response Message

Button

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

SOHVA

Delivering

Station

BLOCK

* To respond to LCD equipped stations only

Press INTERCOM

and Dial 2S

Answering a SOHVA

Non-LCD Speakerphone Station User’s Guide 21

Answering Calls GCA70-248

Notes

22 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Making Calls

Making Calls

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature, your station auto matically selects a line for use when you lift the handset.

NOTE: 8112N and 8212N users must lift handset before any dialing activity.

To dial an outside number manually,

1. PRESS INTERCOM OR LIFT handset if privacy is desired.

(8112N and 8212N users must lift handset.)

2. DIAL

on page 53 for more information on selecting an outside line).

3. LISTEN for dial tone.

4. DIALnumber.

Ifyourstation hasbeenassigned a primeline,you will nothaveto selectalinebefore dialing outside your system.

To dial an outside number using your prime line,

1. PRESS SPEAKER OR LIFT handset if privacy is desired.

Outside line is automatically selected. (8112N and 8212N users must lift handset.)

2. LISTEN for dial tone.

3. DIALnumber.

Non-LCD Speakerphone Station User’s Guide 23

9 OR other line button to select line (See Line Groups

Making Calls GCA70-248

Making Intercom Calls

There are two methods for making intercom calls. One method causes the called telephonetoring (tone-first). The othermethodcausesyour voice to soundoutatthe called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can

change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by press ing the DSS/BLF button again.

To manually cause the other telephone to ring (tone

calling),

1. PRESS INTERCOM OR LIFT handset if privacy is desired.

(8112N and 8212N users must lift handset.)

2. DIALextension number (called telephone will ring).

To tone call automatically,

1. PRESS DSS/BLF button (called telephone will ring). (8112N and

8212N users must lift handset first.)

NOTE: The following instructions assume a voice-first default setting. You

can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1. PRESS INTERCOM.

2. DIALextension number.

3. SPEAK your announcement.

To voice announce automatically,

1. PRESS DSS/BLF button.

2. SPEAK your announcement.

24 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Making Calls

Automatic Dialing

Automatic dialing provides one- or two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbersandautodial numbers), and(2)numbers that thesystemattendant stores for everyone’s use (system speed dial numbers).

NOTE: When you call from a station not equipped with a speaker (for

example, 8112N and 8212N) you must LIFT the handset AND PRESS TA P before initiating any automatic dialing activity.

To automatically dial a speed dial number stored at one of

the programmable buttons on your station, choose one of the following:

1. PRESS programmed speed dial button (line selection is usually a

part of the stored speed dial number).

2. PRESS SHIFT AND programmed speed dial button (to choose

number stored as second choice at that button).

To speed dial a personal speed dial number stored at the dial pad,

1. DIALspeed dial number on dial pad ( 0 to 9 ).

NOTE: If you are already on a line, you must press SHIFT before dialing the

personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial number’s preselected line is in use, the speed dial will not engage.

To speed dial a system speed dial number stored at the dial pad,

1. DIAL * AND system speed dial number.

Non-LCD Speakerphone Station User’s Guide 25

Making Calls GCA70-248

Redialing

Redial - Last-Dialed Number

The system temporarily saves the first 16 digits of the last manually dialed number for your redial use—if the last number you called is busy or is not answering, you can redial it once or initiate repeated redialing. Subsequent dialing activity overwrites a temporarily saved number.

To redial the last-dialed number,

1. PRESS SPEAKER OR HANG UP handset to disconnect current

ringing or busy tone.

2. DIAL

3. LIFThandset OR LISTEN for ringing or busy tone over the

telephone speaker:

Automatic Redialing

· To redial the number once a minute for 10 minutes,

1. PRESS programmed AUTOMATIC REDIAL button. (See page

51 for directions on programming an AUTOMATIC REDIAL button.)

Thenumberwill bedialedonce a minutefor10 minutes(INTERCOMlightflashes). Listen for ringing or busy tone over the monitor speaker.

NOTE: You must pick up the handset once the call is connected, or the system

will disconnect the call after 30 seconds.

To cancel this automatic redial action,

1. LIFTAND REPLACE handset OR, USE the telephone for

some other function.

The INTERCOM light then turns off and the phone returns to idle.

26 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Making Calls

Redial Programming (Storing Numbers)

You can permanently store a number at any programmablebuttonlocationthatdoes not currently have a number or feature associated with it. (For programming of a SAVEDNUMBERREDIALbutton at your station, refer to FeatureButtonssection on page 49.)

To permanently store a number you’ve just dialed,

1. DIALnumber.

2. PRESS programmed SAVED NUMBER REDIAL button.

To dial the saved number,

1. PRESS SPEAKER OR LIFT handset if privacy desired.

2. PRESS button where number is saved, OR PRESS programmed

SAVE NUMBER REDIAL button.

Sending Subdued Off-Hook VoiceAnnouncements (SOHVA)

You can make a private voice announcement to another station that is off-hook and busy on a call if the system is arranged to provide this feature. (See page 50 for instructions on programming a dedicated SOHVA button.)

Make a SOHVA announcement using the SOHVA button as follows:

1. MAKE intercom call AND HEAR busy tone. If called station is

on outside line, ring-back tone is heard, but SOHVA is still available.

2. PRESS programmed SOHVA button AND HEAR several quick

tone bursts.

3. MAKE announcement (busy tone means that the called telephone

is in station mode and you cannot make announcement, that your SOHVA has been denied through system programming, or that the called party has blocked your SOHVA).

4. WAIT on line for reply.

Non-LCD Speakerphone Station User’s Guide 27

Making Calls GCA70-248

Camping On Options

Busy or Idle Station, Automatic Callback

Ifthetelephoneyouhave called on the intercom lineisbusyorringswith no answer, youcanhave the systemringyourtelephone when thecalledstationbecomes idle (if itwasbusy)orwhen there is any activity initiatedatthattelephone(if it rang with no answer before).

To camp on at a busy or no answer station,

1. MAKE intercom call.

NOTE: If you make a call in the voice-announce mode and receive no answer at

the called station, press INTERCOM before dialing T 6 in order to camp-on at that station.

2. DIAL

3. Your telephone immediately hangs up. When the telephone you

called becomes idle, your telephone will ring with five short ring bursts.

4. PRESS INTERCOM when you hear the ring bursts. The other

telephone will start ringing.

To cancel automatic ringback,

1. PRESS INTERCOM AND DIAL #6.

To camp on at a station with a Do Not Disturb condition set,

1. MAKE intercom call.

2. DIAL

longer set in the Do Not Disturb mode.

*6.

*6. A callback will occur when called station is no

Busy Station, Wait For An Answer (Call Waiting)

If the telephone you have called is busy, you can send a call waiting tone to a busy telephone and wait on the line for an answer.

28 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Making Calls

To camp on when you hear a busy signal,

1. MAKE intercom call AND HEAR busy signal.

2. DIAL

*01.

3. Remain on line awaiting a reply.

4. The called party will hear a short tone burst. They can either

place their current call on hold or hang it up and then answer your call.

BUSY

To Wait For

Callback...

...Dial 6

and Disconnect

To Send Call

Waiting Tone...

...Dial 01 and

Wait For Reply

Your

Station

NO ANSWER

To Wait For

Callback...

...Dial 6

and Disconnect

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Busy station

hears tone

and may respond

or ignore.

When any activity

occurs at station,

your call is

connected.

Idle

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

When idle,

your call

is connected.

Busy

Station

Camping On Options

Non-LCD Speakerphone Station User’s Guide 29

Making Calls GCA70-248

Paging

Your system provides an all-call or a zone page feature that you access by dialing special codes. This arrangement sounds your voice announcement through the telephone speakers or through an external paging unit.

If your system provides an external paging unit,

1. LIFThandset.

2. PRESS INTERCOM AND CHOOSE one of the following

options:

•

DIAL extension number of station equipped and enabled for paging (see programming section of this user’s guide), or

•

PRESS paging button assigned by the installer, or

•

DIAL 89 for special paging port.

3. MAKE announcement.

4. HANG UP to end.

If your system provides all-call or zone paging,

1. LIFThandset.

2. PRESS INTERCOM.

3. DIAL

for zone 1, 2, or 3.

4. MAKE announcement.

5. STAY on line if awaiting a reply (known as Meet-Me page), OR

HANG UP to end.

To make a reply to a Meet-Me page,

1. LIFThandset of nearest telephone.

2. PRESS INTERCOM.

3. DIAL

4. MEETpaging party on line.

30 Non-LCD Speakerphone Station User’s Guide

87 for all-call, OR DIAL 84, 85, or 86

88.

GCA70-248 Advanced Call Handling

Advanced Call Handling

Waiting for a Line (Queuing)

If all the lines in a line group are busy, you can place your telephone in a queue to await an idle line in the line group.

To queue for a line group,

1. PRESS INTERCOM.

2. DIALline group access code (9, 81, 82, 83).

3. HEAR busy tone.

4. DIAL

5. When line group is free, your telephone sounds several short ring

bursts.

6. LIFTthe handset, LISTEN for dial tone AND MAKE call.

To cancel line group queuing,

1. PRESS INTERCOM, DIAL #8 AND HANG UP.

To queue for a line that appears on your telephone,

1. PRESS HOLD.

2. PRESS line button of busy line.

3. HEAR short tone.

4. When the line is free, your telephone sounds five short ring bursts

telling you that you can use your line.

5. LIFThandset to answer. If you no longer need the line, ignore

the ring burst.

*8 and hang up.

Non-LCD Speakerphone Station User’s Guide 31

Advanced Call Handling GCA70-248

Call Transferring

Screened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.

To screen and transfer a call to another telephone in the

system,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. ANNOUNCE call when intercom party answers.

5. PRESS SPEAKER to disconnect (if in station mode), OR HANG

UP.

Theintercompartythen has the call(ifheorshe answered the screenedtransferwith the handset). If you announce the transfer over the speaker, the intercom party’s telephone rings with the transferred call after you hang up.

If the intercom party is busy or does not answer,

1. PRESS flashing line button AND LIFT handset if privacy is

desired.

32 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Advanced Call Handling

Unscreened Call Transfers

You can answer a call at your station and transfer it to another telephone. If you transferthecall withoutfirstannouncing it,youhave made anunscreenedtransfer.

To transfer an unscreened call to another system

telephone,

1. ANSWER call.

2. PRESS TRNS/CONF (call is automatically placed on hold).

3. DIALextension number of telephone to receive transfer, OR

PRESS DSS/BLF button for that extension.

4. PRESS SPEAKER to disconnect (if in station mode), OR HANG

UP. The transfer will ring at the called telephone.

If the intercom party is busy or does not answer,

1. PRESS flashing line button AND LIFT handset if privacy is

desired.

Non-LCD Speakerphone Station User’s Guide 33

Advanced Call Handling GCA70-248

Conferencing

Creating a Conference Call

When the system joins your telephone together withseveral other telephones on the same call, the effect is called conferencing. You can make conference calls that involveuptofiveparties,includingyouastheoriginatingparty,inanycombination of outside lines and intercom parties.

NOTE: When you set up a conference call with outside lines and internal tele

phones, you must call the outside lines first.

To set up a conference call that includes both outside lines

and intercom parties, outside lines alone, or intercom parties alone,

1. MAKE first call.

2. PRESS TRNS/CONF (call is placed on hold automatically).

3. MAKE next call.

4. PRESS TRNS/CONF to establish conference.

5. REPEAT the last three procedures to add up to two more parties,

establishing a 5-party conference (including yourself).

To continue conversation on remaining line after other outside lines have dropped out of conference,

1. PRESS the line button of the remaining party.

To retrieve a line from hold and bring that party back into the conference,

1. PRESS TRNS/CONF.

2. PRESS line button.

3. PRESS TRNS/CONF.

34 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Advanced Call Handling

Unsupervised Conference Calls

If you are involved in a conference call with two outside lines, you can drop out of this established conference call and leave the outside lines in the conference with each other. This is known as an unsupervised conference call.

To drop out of a conference call between you and two

outside lines (creating an unsupervised conference),

1. DIAL # AND HANG UP (lines remain lighted/in use until

one or both outside parties disconnect).

To rejoin an unsupervised conference between two outside

lines,

1. PRESS one of the lighted buttons where conference is taking

place.

Managing a

Conference

Other

Station

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

Call

ToRemoveaCaller

From A Conference...

...Select Line Button

and Disconnect Line.

Managing a Conference Call

ToAddaCaller

to a Conference...

Other

Station

... Press TRNS/CNF.

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

To D ro p O u t o f

A Conference...

Your

Station

...Dial #.

Non-LCD Speakerphone Station User’s Guide 35

Advanced Call Handling GCA70-248

Call Forwarding

Forwarding a Call

You can forward calls that normally ring at your telephone to another telephone for answering. You can forward just your prime line and intercom calls or you can forward any calls that ring at your telephone.

To forward intercom and prime line calls to another

telephone,

1. PRESS INTERCOM AND DIAL *05.

2. DIALextension number of telephone to receive your forwarded

calls.

3. HANG UP OR PRESS SPEAKER to end. (Your telephone will

ring a short ring burst each time an intercom call is forwarded to remind you that this is happening).

To cancel intercom and prime line call forwarding,

1. PRESS INTERCOM AND DIAL #05.

2. HANG UP OR PRESS SPEAKER to end.

To forward all calls to another telephone,

1. PRESS INTERCOM AND DIAL *5.

2. DIALextension number of telephone to receive your forwarded

calls.

3. HANG UP OR PRESS SPEAKER to end. (Your telephone will

ring a short ring burst each time an intercom call is forwarded to remind you that this is happening).

To cancel all call forwarding,

1. PRESS INTERCOM AND DIAL #5.

2. HANG UP OR PRESS SPEAKER to end.

36 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Advanced Call Handling

Call Forward Outside System (CFOS)

The Call Forward Outside System (CFOS) feature gives you the ability to forward line calls to a remote location outside the system. CFOS remains in effect in the event of a loss of power or a system reset.

To activate the CFOS feature,

1. PRESS INTERCOM *07.

2. PRESS the speed dial button programmed with the target

number, OR SELECT a line AND DIAL number (max 16 digits).

3. PRESS HOLD for Pause OR PRESS TA P for Flash.

4. PRESS SPEAKER to end.

To deactivate the CFOS feature,

1. PRESS INTERCOM #07.

Forward Only Your

Prime Line and

Intercom Calls

PERS

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ALL

Internal

Forward

Station

Caller

Your

Station

Forward All Calls

That RIng At Your

Station

CFOS

Forward Calls

To a Location Outside

Your System

External Forward

Station

Call Forwarding Options

* Comdial has taken reasonable step in the design of all product features, including CFOS, which protect against unauthorized or fraudulent access to, or use of, a system, or which protect against unauthorized, fraudulent or unaccounted-for access to, or use of, long distance lines. However, no system is entirely invulnerable or immune from unauthorized or fraudulent access or use, or unaccounted-for access or use, and therefore Comdial disclaims any and all liability, and makes no warranty, express or implied, relating to unauthorized or fraudulent access or use, or unaccounted-for access or use.

Non-LCD Speakerphone Station User’s Guide 37

Advanced Call Handling GCA70-248

Call Parking

You can place acallonholdinthesystem so that it can be answered fromanystation that does not have a line appearance for the call. You accomplish this by placing the call in one of nine park orbits, where the call remains until it is answered.

To place a call on hold within the system where it can be

answered at any telephone in the system (parking a call in orbit),

1. While on the call, PRESS INTERCOM AND DIAL *.

2. DIALcode for park location (orbit) (

1–9).

3. REMEMBER the code for later use OR make it known to those

who need to know in order to retrieve the call.

To retrieve a call that was placed on hold in the system

91 to 99 for orbit

(parked),

1. From any station, PRESS INTERCOM AND DIAL #.

2. DIALcode for orbit 1–9 (

91 to 99 ).

Handling Park Recalls

Whenaparked calltimesout of thesystem,it returns toyourtelephone intheformof a park recall (you will hear four short tone bursts at 12-second intervals).

To answer a park recall,

1. PRESS associated line button. The call will then connect to your

station.

To place a park recall on hold at your station,

1. PRESS associated line button. The call will then connect to your

station.

2. PRESS HOLD. If the call remains on hold for a period of time, it

will ring back to your telephone as a hold recall.

38 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Advanced Call Handling

To re-park a park recall and restart the park timer,

1. ANSWER/RETRIEVE call.

2. PRESS INTERCOM AND DIAL

then be placed back in its original park orbit and will remain there until it is answered or until it recalls again).

Caller

To Place Call

In a Parking Orbit...

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

Other

Stations

OPER

SHIFT

HOLD

TAP

* and park code (the call will

Your

Station

...DIAL and

Orbit Number

ABC

DEF

GHI

JKL

MNO

PRS

TUV

WXY

OPER

SHIFT

HOLD

TAP

(91-99)

Parking

Orbit

To R e tr i ev e a

Parked Call From

Any Other Station...

...DIAL # and

Orbit Number

(91-99)

If the Parked Call

Is Not Answered

WithinaSetTime

It Recalls To Your

Station

Parking Calls

Non-LCD Speakerphone Station User’s Guide 39

Advanced Call Handling GCA70-248

Account Codes

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code after answering a call.

NOTE: For instructions on programming a dedicated ACCOUNT CODE

button at your station, see the Feature Buttons section of page 49.

To enter account code on an incoming call,

1. IFavailable, PRESS programmed ACCOUNT CODE button (the

call in progress is not interrupted).

2. IF not available, PRESS INTERCOM AND DIAL

is automatically placed on hold).

DIAL Account Code. Your telephone automatically returns to the

call after you’ve dialed the complete account code.

If the installer has arranged your system for account code entry, your display may prompt you to enter an account code before dialing. Depending upon how the installer has programmed your system, these account codes may be “forced”(mandatory) for dialing outside numbers.

To enter account code on an outgoing call,

1. DIAL 9 OR other line button (the display will prompt for

“Account Code” if programmed to do so).

2. PRESS INTERCOM (call is automatically placed on hold).

3. DIAL

ACCOUNT CODE button.

4. LISTEN for dial tone AND DIAL number you are calling.

*04 AND account code, OR PRESS programmed

*04 (call

40 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Nonverbal Messaging

Nonverbal Messaging

Station-To-StationMessage Delivery

When you call another telephone and receive no answer, you may leave a reminder that you have called. Do this by turning on the BLF light at the called telephone.

If your telephone is not stored as a DSS/BLF button at the called telephone, your messaging call goes to the central message desk, if one is programmed. The central message desk (usually the system attendant) takes your message and turns on the message waiting light of the telephone that you originally called.

To turn on message light,

1. MAKE intercom call AND RECEIVE no answer.

2. DIAL

To turn off message light,

1. PRESS INTERCOM.

2. DIAL

3. DIALextension number of telephone. DSS/BLF light turns off.

If you are the recipient of a station-to-station message

*7 (BLF light at called station flutters).

#7.

reminder (a BLF light is fluttering), answer it as follows:

1. PRESS DSS/BLF button associated with lighted BLF light.

Non-LCD Speakerphone Station User’s Guide 41

Nonverbal Messaging GCA70-248

LCD Message Delivery

You can set system-supplied messages tobe received or displayed by a calling LCD speakerphone.

To turn message on,

1. PRESS INTERCOM.

2. DIAL

3. DIALthe desired number from your message list. The default

messages of “Back At” and “Call” may be used:

4. PRESS SPEAKER to end message. Intercom light flashes steadily.

To turn off message and your intercom light,

1. PRESS INTERCOM.

2. DIAL

Dial Code Message

*02.

•

For default message 1, which is “Back At,” dial time in twelve-hour format using the # as a colon.

•

For default message 2, which is “Call,” dial the telephone number of where you will be.

#02.

LCD Message List

(Write attendantsupplied messages here.)

42 Non-LCD Speakerphone Station User’s Guide

Back At

Call

GCA70-248 Nonverbal Messaging

LCD Message List

(Write attendantsupplied messages here.)

Dial Code Message

Assist Button Message Delivery

If you have preprogrammed an ASSIST button on your telephone, you can use it to sendamessage toyoursupervisor,askingfor assistancewhileyouare onacall. Your message shows in the supervisor’s telephone display.

To send a message for assistance,

1. PRESS ASSIST button that you have programmed.

2. PRESS DSS/BLF of the telephone user you need help from. (This

is not necessary when the desired extension number was stored along with the ASSIST button programming.)

3. If the assisting telephone is idle, a ring burst sounds and a

message appears in its display. If it is busy, the message appears when it becomes idle.

Non-LCD Speakerphone Station User’s Guide 43

Nonverbal Messaging GCA70-248

Message Waiting Light and Messaging

If your telephone is designated as a central message desk by the system or has message wait originate ability, you can turn on the message waiting light of any other telephone in the system.

To turn on the message waiting light at an idle telephone,

1. PRESS MESSAGE.(PRESS INTERCOM AND DIAL *3 for

models 8112N, 8112S and 8124S).

2. DIALextension number of station to be alerted. The message

waiting light of called station will flash.

To turn off the message waiting light at a busy or idle

station,

1. PRESS MESSAGE.(PRESS INTERCOM AND DIAL #3 for

models 8112N, 8112S and 8124S).

2. DIALextension number of station that was alerted. The message

waiting light of called station will turn off.

To turn off the message waiting light during message-delivering conversation,

1. PRESS INTERCOM.

To receive a message at an alert

1. OBSERVE flashing message waiting light.

2. PRESS MESSAGE.(PRESS INTERCOM AND HOLD for models

8112N, 8112S and 8124S). Connection to the station that left message is automatic.

44 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Programming

DSS Numbers

Storing another station at a DSS/BLF programmable location on your telephone allows you to monitor that station, dial with the press of one button, or pick up or hold calls at that station quickly and conveniently.

To store an intercom extension number as a DSS number,

proceed as follows:

NOTE: Storing DSS numbers at button locations will overwrite any previously

stored numbers.

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button to choose location.

Programming

**3.

4. DIALextension number.

5. PRESS next location button AND STORE next DSS number.

6. REPEAT the previous step until all DSS numbers are stored, OR

PRESS SPEAKER to end.

CAUTION

Do not attempt to program interactive buttons; doing so causes the system to

make features unavailable. If interactive buttons are inadvertently pro

grammed, you can retrieve their original functions in the following manner:

1. PRESS INTERCOM AND DIAL

2. PRESS desired interactive button to reprogram

3. DIAL

Non-LCD Speakerphone Station User’s Guide 45

91 , 92 ,or 93 to program buttons from left to right.

**1

Programming GCA70-248

Autodial And Speed Dial Numbers

Automatic dialing is a feature that lets you store and dial frequently called numbers using one or two buttons. Youcanstore numbers for speed dialing at any program mable button that is not now assigned as a line button or other feature by the system administrator or installer or at the keypad numbers.

NOTE: The Federal Communications Commission (FCC) requires that when

programming emergency numbers and(or) making test calls to emergency numbers:

1. Remain on the line and briefly explain to the dispatcher the reason for the call;

2. Perform such activities in the off-peak hours, such as early morning or late evening.

Outside numbers and feature codes are commonly referred to as autodial numbers when stored at the programmable button locations; however, they are referred to as personal speed dial numbers when stored at the 10 keypad number locations.

To store an outside number or a feature code as an autodial or speed dial number, follow the display prompts and proceed as follows:

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button or keypad button to choose storage

location.

4. SELECTline button to dial out on or press INTERCOM.

5. DIALany number up to 16 digits long (include

needed).

46 Non-LCD Speakerphone Station User’s Guide

**1.

* and # if

GCA70-248 Programming

NOTE: You may need a pause between numbers to compensate for differences

in response time between your system and the host system (ask your atten

dant about this). To store a pause, press HOLD , then continue dialing. If your system is behind a host system that needs a hookflash to access a feature, press TAP to store a hookflash, then continue dialing.

Also, you may need to erase the typed digits appearing in your display to correct them. If you do, select BKSP once for each digit to be removed.

6. PRESS TRNS/CONF to store number.

7. PRESS next location button AND STORE next number.

8. REPEAT previous step until all numbers are stored, OR PRESS

SPEAKER to end.

Autodial Numbers

Speed Dial Numbers

DIAL desired number

for personal speed dial

DIAL and number

for system speed dial

ABC

DEF

MNO5JKL4GHI

PRS8TUV9WXY

#0*

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

PRESS button of

desired station

to dial directly

Speedial and Autodial Programmable Locations

Non-LCD Speakerphone Station User’s Guide 47

Programming GCA70-248

Speed Dial Numbers, Features or DSS Locations

(Programmable Buttons)

113 214 315 416 517 618 719 820

921 10 22 11 23 12 24

As you program numbers, fill in the identification strips on your telephone as well as these tables.

Personal Speed Dial Numbers

(Keypad Buttons)

48 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Programming

Feature Buttons

Ifyoufind that youareusing certain miscellaneousfeaturesoften,access buttons for these features may make operation easier. Some examples of common feature buttons include:

Account Code Button—allows you to enter an account code for call

record purposes.

Automatic Call-Back (Camp On) Button—arranges the system to

ring your and another’s telephones as soon as their telephone becomes idle.

Call Forward Button—provides one-button forwarding of all of your

calls to another telephone.

Call Park Orbit Button—places a call in a system hold for pick up.

Do Not Disturb Button—prevents other telephones from ringing your

telephone.

Page Button—provides one-button access to paging.

Privacy Button—releases privacy for current call.

Saved Number Redial Button—redials saved last-dialed number.

Voice-Announce Block Button—blocks voice announcements.

You can store feature access codes at programmable buttons to provide yourself withone-buttonaccess tofeaturesthatyou use quiteoften. Tofind your featurecode of interest, refer to Appendix A on page 65.

To manually store an access code,

1. PRESS INTERCOM.

2. DIAL

3. PRESS programmable button to choose storage location.

4. DIAL access code for feature.

5. LABELbutton location.

6. PRESS next location button and store next feature code.

7. REPEAT previous steps until all desired feature codes are stored.

8. PRESS SPEAKER to end.

Non-LCD Speakerphone Station User’s Guide 49

**3.

Programming GCA70-248

Special Purpose Feature Buttons

Response Message Button

Thisprogramletsyousetupabuttontobeusedformakinga non-verbal response to a SOHVA or an intercom call. The response appears in the display of the calling station.

To assign a button for nonverbal response:

1. PRESS INTERCOM AND DIAL **1.

2. PRESS the programmable button you want to use for message

access.

3. DIAL

4. DIALa message number (

NOTE: Programmed messages available for use are created by the system

attendant and are listed in a table on page 42.

5. PRESS SPEAKER to end.

5. 0 through 9 ).

Transfer Button

Thisprogramlets yousetupa buttontobeused fortransferringtoa thirdparty. Most often, you use this feature for transferring calls you wish to retain to voice mail.

To assign a “transfer to voice mail” button:

1. PRESS INTERCOM AND DIAL **1.

2. PRESS the programmable button you want to use.

3. DIAL

4. DIALextension number.

5. PRESS SPEAKER to end.

Subdued Off-Hook Voice Announce (SOHVA) Button

You can program a buttonatyour station that you can press to enable thedeliveryof a SOHVA call.

50 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Programming

To program a SOHVA button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS desired programmable button.

3. DIAL

4. PRESS SPEAKER to end programming.

Group Listening Button

Grouplisteningallows otherstolistento aconversationoveryour telephonespeaker while allowing the distant party to hear only that conversation that is sent through the handset speaker.

To program a group listening button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS desired programmable button.

3. DIAL

4. PRESS SPEAKER to end.

98.

Automatic Redial Button

To program a button on your telephone for redialing calls you make that are either busy or do not answer,

1. PRESS INTERCOM AND DIAL **1

2. PRESS programmable button.

3. DIAL

4. PRESS SPEAKER to end.

Non-LCD Speakerphone Station User’s Guide 51

Programming GCA70-248

Assist Button

Withthisfeatureyou can program an ASSISTbuttonon your telephone that will let you send a message to an LCD station.

To program an assist button,

1. PRESS INTERCOM AND DIAL **1.

2. PRESS programmable button you want as ASSIST button.

3. DIAL

4. CHOOSE form one of the following options to select the type of

message that will be delivered with the ASSIST button:

5. IFone particular station must always receive message, DIAL

extension number of that station.

6. PRESS SPEAKER to end.

•

DIAL * to choose system-provided message ( plus name or extension number of station sending message)

•

DIAL keypad number ( 1 , 2 , 3 etc.) to choose preprogrammed message (see attendant or table on page 42 for list of LCD messages).

ASSIST

52 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Other Advanced Features

Line Groups

Somesystemshave telephonelinesarrangedinto linegroupsthatare madeavailable at the telephone instead of individual lines.

To access a system line group,

1. PRESS INTERCOM.

2. Dial desired line group access code:

Other Advanced Features

Line Group Access Codes

Line Group Default Code Active Code*

* If your system attendant has reassigned your line group access codes, write them here for future

reference.

3. LISTEN for outside dial tone.

4. DIALdesired number.

Non-LCD Speakerphone Station User’s Guide 53

Other Advanced Features GCA70-248

VolumeControl

Setting Current VolumeLevel

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, the handset, the headset, back ground music, and the group listening mode.

There are four ringer loudness levels

(plus an off position). Set these levels as follows:

1. While your telephone is on-hook and idle,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness you desire. The ringer sounds once for each change as an example of the current setting. (On the 8112N, the ringer volume is controlled by a three position switch on the bottom of the telephone.)

Impact SCS Volume Buttons

NOTE: If you set the ringer to the

a short ring burst once for each call you receive at your station while the ringer is off.

There are eight speaker loudness levels. Set these levels

position, your telephone will sound

OFF

for the current call as follows:

1. While on a call and in station mode, PRESS the VOLUME UP OR

VOLUME DOWN button once for each change in loudness that you

desire.

There are at least eight handset loudness levels that you can set for the current call as follows (not available on 8112N):

1. While on a call and in handset mode, PRESS the VOLUME UP OR

VOLUME DOWN button once for each change in loudness that you

desire.

54 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Other Advanced Features

NOTE: When the call ends, the system resets the loudness of all future calls

to the programmed (default) setting. For instructions in setting your sta tion’s default volume, see Default Volume Control section in the system spe cific Advanced Features chapter.

There are eight headset loudness levels that you can set for

the current call as follows:

1. While on a call and in headset mode,

PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

loudness that you desire.

There are eight group listening

loudness levels. Set the level for the current call as follows:

1. While on a call and in the group listening

mode, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire.

Impact Volume Buttons

There are eight background music loudness levels. To set the level,

1. While background music is on at your station, PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you

desire. This level will remain set for background music until you changeitagain, evenifyou turnoffthe featureandthen reactivateit.

Muting YourStation (not available on 8112N)

By using the MUTE button, you can block transmission of your voice to the distant party. You can do this whether you are using the handset or the speaker.

To mute your station,

1. PRESS MUTE (mute function and light turn on). You can still hear the distant party, but he or she cannot hear you.

To speak to the distant party,

1. PRESS MUTE again (mute function and light turn off).

Non-LCD Speakerphone Station User’s Guide 55

Other Advanced Features GCA70-248

Default Volume Control

When you change the loudness, that change remains in effect until you change it again (referred to as default setting).

Set the speaker, headset, handset, or

group listening loudness for all future calls using the following steps:

1. PRESS INTERCOM.

2. CHOOSE speaker, headset, handset, or group listen mode to be affected.

3. While inthatmode,PRESS VOLUME UP or VOLUME DOWN to adjust loudness.

4. DIAL the last setting for all future calls (until it is changed again).

5. REPEATthis procedure in each mode until all default volume levels have been properly set.

**5 to hold the loudness at

Impact SCS Volume Buttons

NOTE: You may adjust the volume of a call in any mode (over speaker, headset,

handset or group listen), at any time during the call, by pressing VOLUME UP or VOLUME DOWN. When the call ends, the volume of all future calls is reset to the programmed (default) setting.

Impact Volume Buttons

56 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Other Advanced Features

Background Music (not available on 8112Nor 8212N)

Ifthetelephone system supplies backgroundmusic,youcan turn it onatyourstation while it is on-hook and idle. The system automatically turns background music off during calls and voice announcements.

To turn the music on,

1. PRESS INTERCOM.

2. DIAL source two if available (the SPEAKER light turns on when back ground music is on).

3. ADJUST music volume with the volume button.

NOTE: The system may provide music from two sources; however, this

feature must be enabled by the system installer.

To turn the music off,

1. PRESS INTERCOM.

2. DIAL music is off).

*11 for music source one OR *12 for music

#1 , (the SPEAKER light turns off when background

Non-LCD Speakerphone Station User’s Guide 57

Other Advanced Features GCA70-248

Tracker Paging System

The optional Tracker paging system allows you to send and receive messages on TrackerPagers assigned to stationextensionnumbers. TheTrackersystem will also park calls in orbit for retrieval by the paged party.

To enable a Tracker Pager at your station,

1. PRESS INTERCOM.

2. DIAL

To disable a Tracker Pager at your station,

1. PRESS INTERCOM.

2. DIAL

To send a call back message to someone’s Tracker Pager

*06.

#06.

after receiving a ring—no answer,

1. MAKE an intercom call to someone and receive no answer.

2. PRESS programmed TRACK button OR DIAL

3. After your station returns to idle* hang up handset or press SPEAKER to end. The Pager—Tracker system will transmit your station extension number to called party’s Tracker Pager display. (Some models will also display your station name if the system is programmed to include station names.)

* If the Tracker paging system does not accept your actions, an error tone sounds at your telephone.

To send a call back message to someone’s Tracker Pager

#01.

without first calling them,

1. PRESS INTERCOM.

2. DIAL

3. DIAL station extension number.

4. HANG UP handset OR PRESS SPEAKER to end. The Pager—Tracker system will transmit your station extension number to the caller’s Tracker Pager display. (Some models will also display your station name if the system is programmed to in clude station names.)

58 Non-LCD Speakerphone Station User’s Guide

#01.

GCA70-248 Other Advanced Features

To park a call and have Pager—Tracker tell someone to

retrieve the call,

1. ANSWER call AND PRESS TRNS/CONF.

2. DIAL Extension.

3. PRESS programmed TRACK button OR DIAL

4. Hang up handset or press SPEAKER to end.* The Pager—Tracker system will transmit orbit dialing code and caller ID information, if available, to called party’s Tracker Pager display. (Alpha/nu meric models display #91 through #99 while numeric-only mod els display -91 through -99.)

* If the Tracker paging system does not accept your actions, an error tone sounds at your telephone.

To respond when your Tracker Pager displays park orbit

#01.

dialing code,

1. From any system station, PRESS INTERCOM.

2. DIAL

3. DIAL displayed orbit code (

4. RETRIEVE call.

91 to 99 ).

Non-LCD Speakerphone Station User’s Guide 59

Other Advanced Features GCA70-248

Automatic Set Relocation

If your installer has equipped your system with automatic set relocation, when you move your telephone to a new location, the system gives you a choice (through a display prompt) as to whether you want to keep your previous programming or use the programming in the new location.

To maintain the extension number and programming

features from the old location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing (your telephone immediately assumed the features from the previous location).

NOTE: If you do not select a button after installing the telephone, the system

automatically defaults to the programming from the previous location.

· To assume the extension number and programming

features from the new location,

1. CONNECT the telephone line cord to the new jack.

2. OBSERVE the flashing HOLD light AND DIAL light is still flashing (your telephone immediately assumes the features from the new location).

60 Non-LCD Speakerphone Station User’s Guide

# while the

GCA70-248 Other Advanced Features

Data Interface Unit

The Data Interface Unit, or DIU, is an optional external device that may be part of yoursysteminstallation.Itprovidesconnectionsfor both your telephone and an IST device such as a standard single-line telephone, a FAX machine, a data modem, a cordless telephone, or an answering machine.

Iftheinstaller has arrangedyourstation in thismanner,you canswitchbetween your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone. The light associated with the DATA button provides status indications for your reference.

DATA Light TelephoneStatus

OFF Your telephone is selected for operation

On Green Your IST device is selected but is idle

On Red Your IST device is selected and is busy

Flashing Red Your IST device is ringing

To select your telephone if the DATA light is on or is

flashing,

PRESS theDATAbutton.If acallisin progressontheIST device,it transferstoyourtelephoneif you have your telephone handsetlifted orhaveyourtelephone in speakerphone mode.Ifyoudo not, the call drops.

To select the IST device if the DATA light is off,

PRESS the DATAbutton. If a call is in progress on your telephone, it transfers to the IST device if the device is off-hook; otherwise, the call drops. Your telephone still provides visual messages and indications even though its voice path is routed to the IST device.

Non-LCD Speakerphone Station User’s Guide 61

Other Advanced Features GCA70-248

DSS/BLF Console Operation

The IB64X, IB48X, and IB24X DSS/BLF consoles have additional buttons and status lights that extend the memory button capability of an adjacent companion telephone. The buttons can be programmed for automatic dialing (speed dial) or direct station selection (DSS) with busy lamp field (BLF) using the instructions provided previously in this guide.

Whentheinstaller assigns aDSS/BLF consoleto a stationport,thesystem recognizes it as such and automatically designates the console buttons as DSS buttons so that

you can store numbers at the buttons as you need them.

The DSS/BLF console will not operate in a bridged mode.

ib64x

IB64X DSS/BLF Console

62 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Other Advanced Features

evelaccess buttons

Accessing The DSS/BLF Console Button Levels

The IB24X and IB48X DSS/BLF consoles have four levels of buttons, quadrupling the consoles’ button capacity. The four buttons at the bottom of each console allow you to select which button level is currently active. To change button levels, press one of the buttons at the bottom of the console. The leftmost button activates level one, the next button activates level two, and so forth. Alight beside the appropriate button lights to indicate which level is currently active. Youcan useonelevel on the IB48X and two levels on the IB24X.

ib24x

IB24X DSS/BLF Console

ib48x

IB48X DSS/BLF Console

Non-LCD Speakerphone Station User’s Guide 63

Other Advanced Features GCA70-248

Notes

64 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Feature Access Codes

Feature Access Codes

This quick reference guide provides you with a list of the feature dialing codes used on the Impact digital telephone system.

Feature Enable Code Disable Code

Account Codes

All Call Paging

Attendant

Automatic Callback

Background Music

Call Forwarding,

All Calls

Call Forwarding, Personal Calls

Call Forward Outside System

(DSU II Digital Expandable

Systems)

INTERCOM +

INTERCOM + extension number +

*04 +

account code

INTERCOM +

*1 INTERCOM + #1

*5 INTERCOM + #5

*05 INTERCOM + #05

*07 INTERCOM + #07

INTERCOM + #6

Call Park, Park

Orbit 1-9

Non-LCD Speakerphone Station User’s Guide 65

INTERCOM + * + orbit code

(

91 to 99 )

Feature Access Codes GCA70-248

Feature Enable Code Disable Code

Call Park, Retrieve Orbit 1-9

Call Pickup,

Directed

Call Pickup,

Group

Call Waiting

(sends tone)

Directed Hold

Executive Override

Hookflash Code

LCD Messaging

INTERCOM +

(

INTERCOM +

INTERCOM + extension number +

# + orbit code

91 to 99 )

*4 +

extension number

*01

*90 +

extension number

*03

INTERCOM +

message number

#04

*02 +

INTERCOM +

#90

#02

Line Group 1

Line Group 2 to 4

Line Group Queue

Message Waiting

66 Non-LCD Speakerphone Station User’s Guide

INTERCOM +

INTERCOM

INTERCOM +

extension number

81 to 83

+ group code +

*3 +

INTERCOM #8

INTERCOM +

extension number

#3 +

GCA70-248 Feature Access Codes

Feature Enable Code Disable Code

Night Answer

Operator

Paging,

Zones 1-3

Paging, All-Call

Paging, External

Paging, Meet-Me Paging

Park Orbit, Send

Park Orbit, Retrieve

INTERCOM +

(

91 to *99 )

INTERCOM +

(

91 to *99 )

84 to 86

* + orbit code

# + orbit code

Personal Ringing Tones (1-6)

Redial Last Number Dialed

Service Observe

Station to Station Messaging

System Speed Dialing

Non-LCD Speakerphone Station User’s Guide 67

INTERCOM + **4 +

tone code ( 1 to 6 )

INTERCOM +

extension number

INTERCOM + extension number +

#03 +

* + 01 to 99

INTERCOM + #7

Feature Access Codes GCA70-248

Feature Enable Code Disable Code

Tracker Pager

Tracker Pager—Send Tracker

Page

Toll Restriction Override

Voice Announce Block

Volume Save

INTERCOM +

*06 INTERCOM + #06

#01

**6

*2 INTERCOM + #2

**5

68 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Glossary

Account Code

A group of numbers, up to 16 digits in length, entered by station users during incoming or outgoing calls; the system uses account codes to identify the calls by category, or special grouping, for call accounting purposes.

All-Call Paging

Paging through the intercoms of all stations in the system.

Assist Button

A button that you can program that will let you send a message requesting assistance to the LCD of another telephone.

Attendant

Also known as the operator; typically, the first person to answer incoming calls and responsible for directing calls to the proper person or department.

Automatic Callback

System will ring a calling telephone when a busy called telephone becomes idle.

Automatic Dialing (or Autodialing)

Using programmable buttons to store numbers for one- or two-button dialing.

Glossary

Automatic Redialing

Turning on a program that automatically redials the last number dialed once a minute for 10 minutes.

Automatic Route Selection (ARS)

ARS allows the system to automatically select the least costly line group available to a station to route a call. The system modifies the dialed number, if needed, to match the selected line group. ARS makes routing decisions (which lines to route a call over, if and how to modify a number, and costing informa tion) based entirely upon the programming of the system.

Automatic Station Relocation

Process by which the system automatically recognizes particular stations if they are relocated to a different station port; the same class of service and station features are provided the station at the new port.

Non-LCD Speakerphone Station User’s Guide 69

Glossary GCA70-248

Block Programming

To eliminate the need to program each station individually, programmers can assign features or functions to groups of stations.

Button Query

Feature which allows users to display the functions of programmable buttons on LCD telephones.

Call Forward

Designating another telephone to receive intercom calls normally directed to the user’s telephone.

Call Forward Outside System (CFOS)

Allows station users to forward incoming or transferred line calls to telephone numbers outside the system.

Call Park

Placing an active call at a particular telephone in system hold (park orbit) and retrieving it by any telephone.

Call Pick-Up

Answering a call at one telephone when it is ringing at another telephone.

Call Transfer

Transferring a call from one station to another. The transfer can be screened, i.e., you find out who is calling and announce them to the party being called; or unscreened, i.e., you transfer the call without identifying the calling party to the called party.

Caller ID

Allows station users to view the originating line number of incoming calls before they are answered.

Camp On

Process that allows a user to wait for a busy or idle line to become available and immediately be called back by the system; also allows users to send a tone to busy telephone to notify the station that a call is waiting.

Central Message Desk

A station that has been assigned to control message waiting lights and deliver messages to other stations in the system.

Class Of Service (COS) Programming

Customized programming of your system by the installer that establishes the basic operating parameters of the system and individual stations.

70 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Glossary

Data Interface Unit (DIU)

This optional unit provides connections for your standard multiline digital telephone and Industry Standard Telephone (IST) device such as a FAX machine or answering machine.

Departmental Station Operation

The operation of stations that are organized into departments.

Dial By Name

This feature allows users to employ any two-line display, LCD speakerphone and its interactive buttons to search through an index of names, locate a desired station name or system speed dial name, and automatically call the located item.

Digital Voice Announcing (DVA)

The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer, or you can use it to enhance the operation of DISA and Tracker.

Direct Inward System Access (DISA)

An enhancement option that allows outside callers to directly call a station or access certain internal system features, including all line groups and ARS. To prevent fraudulent access and unauthorized use, the caller must use an authorization code and system access code to gain access to outside lines as well as many of the advanced telephone features.

Direct Inward Station Dialing (DISD or DID)

This feature allows an outside party to call an intercom station directly without an attendant’s assistance.

Direct Station Selection/Busy Lamp Field (DSS/BLF)

Programmable buttons which allow the user one button to place intercom calls to other stations within your system; the button is sometimes referred to as a DSS button. Busy lamp field or BLF is a term for a light that identifies current call status of DSS station. See telephone layout drawings in Chapter 1 for location.

Do Not Disturb

A mode that disables incoming call ringing and intercom calling.

Dual Tone Multiple Frequency (DTMF)

The tones made by your telephone when you dial.

Dynamic Line Button

System temporarily assigns a normally unassigned line to an idle line button for certain call handling operations.

Non-LCD Speakerphone Station User’s Guide 71

Glossary GCA70-248

E&M Tie Lines

In telephony, a separate pair of leads to your station which are used by system operators for signaling and supervisory purposes.

Exclusive Hold

Only the telephone placing the call on hold can retrieve it.

Executive Override Breaking into a conversation at a busy called telephone. This

intrusion is announced by several quick tone bursts over the conversation.

Handsfree Answer Inhibit

A telephone can be set to block voice calls sent to it over the speaker.

Hookflash

Action that occurs when the TAP button is pressed. Needed for activating host system features.

Hookswitch

The switch on a telephone which, when depressed manually or by the handset, disconnects a call.

IMIST

Module which allows the connection of an external device to a Comdial digital telephone.

Industry Standard Telephone (IST)

Analog telephone with only a basic 12 button keypad and no advanced features

Intercom

An internal communication system that allows you to dial another station at your office or location without connecting to the outside telephone system.

Keypad

Buttons

72 Non-LCD Speakerphone Station User’s Guide

0 through 9 , * and # used for dialing.

GCA70-248 Glossary

Last Number Redialing

Automatically dialing the last number dialed.

LCD

Liquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.

Line Groups

Programmers assemble and program outside lines into distinct line groups which users must dial a certain code to access.

Line Queuing

When several telephones share a line and that line is busy, a user can dial a code and hang up to wait for the line to become idle. When the line becomes idle, the user’s telephone will ring.

Meet-Me Answer Page

Any user can dial a code in response to an all-call or zone page and be connected to the paging party in a private conversation.

Messaging

Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a telephone that gives information on your status.

Mute

A fixed feature button that keeps a distant party from hearing your conversation. This button also lets you adjust the telephone display contrast from light to dark.

Night Transfer

Transferring incoming calls to a particular station(s) for off-hour answering.

Operator Station

Also known as the attendant station, this system station is programmed to ring when users dial the operator; usually considered the central message desk of the system although multiple attendant stations are possible

Non-LCD Speakerphone Station User’s Guide 73

Glossary GCA70-248

Paging

This feature allows station users to dial-up customer provided loudspeaker paging equipment and page over externally placed loudspeakers and determines what paging zones, if any, a station can page over.

Prime Line

A line designated to a particular telephone and automatically selected when the handset is lifted.

Privacy

Line feature, assigned by the programmer, to allow only one station to access a line at any time; no other station has access to the line unless the user makes it available through conferencing.

Programmable Buttons Each telephone or station has buttons that can be user-

programmed for autodialing numbers or feature codes, or other special purpose dialing requirements.

Pulse/Tone Switching

Changing from pulse/rotary dial signals to tone/DTMF signals.

Queue

Method by which a station user waits for an available line by dialing a code and waiting for the system to call back.

Response Messaging

Responding non-verbally to a calling station by pressing a programmed button that sends a message to the calling station’s display.

Ringing Line Preference

An automatic connection to any outside line ringing at the station when the station handset is taken off-hook.

Ringing Tones, Personal

A telephone can be arranged to ring in one of six distinctive tones.

Saved Number Redialing

Saving a last manually dialed number for later autodialing.

74 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Glossary

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

Station

A single system telephone with an individual identity and feature set assigned by the programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

Subdued Off-Hook Voice Announce (SOHVA)

A private announcement that can be made to a busy party which they hear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers.

TAP (Flash/Recall)

Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

Non-LCD Speakerphone Station User’s Guide 75

Glossary GCA70-248

Tracker Pager

The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers.

TRNS/CONF

A fixed feature button that allows you to transfer outside calls and set up confer ence calls.

Unscreened Call Transfer

Allows users to transfer line or intercom calls from one station or group to another without first announcing them.

Unsupervised Conference

After a establishing a conference between two outside parties, the originator drops out leaving a line to line unsupervised connection with the remaining parties.

Voice call

A verbal intercom call.

Voice Announce Blocking (VAB)

A telephone can be set to block voice calls sent to it over the speaker.

Zone Paging

Paging through the intercoms of some stations or departments in the system.

76 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Speakerphone Characteristics

Speakerphone Characteristics

When using your speakerphone, the microphone and loudspeaker are farther away fromyouthanwhenyouuseahandset.Both the signal from the loudspeaker and the signal to the microphone must be enhanced.

Whenmicrophonesand loudspeakersareclose together(suchasin aspeakerphone), additionalamplificationtypically generatesaringingsound (public addresssystems do this if the volume is too high or the microphone is too close to a loudspeaker).

Speakerphone User Guidelines

· Both parties can not talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

· Background noise may prevent thesound-activatedswitchesfromoperating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

· Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, con stant sound patterns—such as elongating your words and playing exter nally-supplied music—may prevent the sound-activated switches from operating properly.

Non-LCD Speakerphone Station User’s Guide 77

Speakerphone Characteristics GCA70-248

Place the telephone on a hard surface and away from table edges. Do not

place the telephone in corners or enclosures. Do not let obstructions come betweenyouandthemicrophone.Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid

breathingheavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or thedistant party are in a noisy

environment, you may have to lift your handset to ensure a clear conversa

tion. Whenbothyouandthedistant party use speakerphones, the sound-activated

switches can occasionally detect both voices simultaneously, thus blocking out both voices.

78 Non-LCD Speakerphone Station User’s Guide

GCA70-248 Index

Index

Answering Calls

intercom calls, 14

outside calls, 13 Automatic Dialing, 25 Automatic Set Relocation, 60

Busy Lamp Field (BLF) Light

location, 6 ,, 7 ,, 9 ,, 11 Button Locations, 6 ,, 7 ,, 9 ,, 11

Call Pick-Up

answering for any station (directed), 18

answering within a group, 18 Calling

automatic dialing, 25

dialing intercom numbers (tone-first), 24

dialing intercom numbers (voice-first), 24

dialing outside numbers, 23

Data Interface Unit, 61 DATAlight, 61 Dialing

See Calling

Direct Station Select (DSS) Button

associated lights, 10 functions, 8 location, 6 ,, 7 ,, 9 ,, 11

Do Not Disturb

enabling/disabling operation, 15

function, 15 DSS/BLF Console Button Levels, 63 DSS/BLF Console Operation, 62

Exclusive Hold, 16

Flash Button

See TAP Button

DATAbutton, 61

Non-LCD Speakerphone Station User’s Guide 79

Group Listening

setting the volume, 55

Index GCA70-248

Handset, setting volume, 54 Headset

setting the volume, 55

Hold Button

functions, 8 location, 6 ,, 7 ,, 9 ,, 11 meaning of associated light, 11

Holding Calls

basic instructions, 16 using exclusive hold, 16

Intercom Button

functions, 8 location, 6 ,, 7 ,, 9 ,, 11 meaning of associated light, 11

Mute, 55 Mute Button

location, 6 ,, 7 ,, 9 ,, 11

meaning of associated light, 10

Redialing

last number dialed, 26

Vertical Communications GCA70-248 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Index