Vertical Communications GCA70-248 User Manual

DSU II Digital Expandable Systems

Non-LCD Speakerphone

Station User’s Guide

This publication supports both Impact and Impact SCS LCD Speakerphones

GCA70–248.10 07/00

Printed in U.S.A.

This User’s Guide is for the following system :

DSU II Digital Expandable Systems

This user’s guide applies to the following telephone models:

•Impact 8124S-** Rev. A and later.

•Impact 8112S-** Rev. A and later.

•Impact 8112N-** Rev. A and later.

•Impact SCS 8212S-** Rev. A and later.

•Impact SCS 8212N-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

GCA70-248

Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the DSU II Digital Expandable Systems.

2Answering Calls

3Making Calls

4Advanced Call Handling

5Nonverbal Messaging

6Programming

7Other Advanced Features

Following the advanced features descriptions are a reference table, a glossary, and tips on speakerphone use for the new user are described in Appendix C.

Appendix A	Quick Reference Guide .
Appendix B	Glossary
Appendix C	Speakerphone Characteristics

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

Non-LCD Speakerphone Station User’s Guide

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Contents

GCA70-248

NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

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Contents

Contents

1	Getting Started . . . . . . . . . . .	. . . . . . . 1
	Setting Up Your Station . . . . .	. . . . . . . . .	1
	Understanding the Basic Functions	. . . . . . . .	6

Your Station’s Buttons . . . . . . . . . . . . . . . 8

Your Station’s Display Lights . . . . . . . . . . . 10

Supported Telephone Models . . . . . . . . . . . 12

2 Answering Calls . . . . . . . . . . . . . . . . . 13

Answering Outside Calls . . . . . . . . . . . . . 13

Answering Intercom Calls . . . . . . . . . . . . 14

Night Transferred Calls - Line Access

From Any Station . . . . . . . . . . . . . . . . . 14

Do Not Disturb Condition. . . . . . . . . . . . . 15

Holding Calls . . . . . . . . . . . . . . . . . . . 16

Call Pickup . . . . . . . . . . . . . . . . . . . . 18

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) . . . . . . . . . 20

3 Making Calls . . . . . . . . . . . . . . . . . . . 23

Making Outside Calls . . . . . . . . . . . . . . . 23

Making Intercom Calls . . . . . . . . . . . . . . 24

Automatic Dialing. . . . . . . . . . . . . . . . . 25

Redialing . . . . . . . . . . . . . . . . . . . . . 26

Sending Subdued Off-Hook

Voice Announcements (SOHVA) . . . . . . . . . 27

Camping On Options . . . . . . . . . . . . . . . 28

Paging . . . . . . . . . . . . . . . . . . . . . . . 30

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4	Advanced Call Handling . . . . . . . . . . . . 31
	Waiting for a Line (Queuing) . . . . . . . . . . . 31
	Call Transferring . . . . . . . . . . . . . . . . . 32
	Conferencing . . . . . . . . . . . . . . . . . . . 34
	Call Forwarding . . . . . . . . . . . . . . . . . . 36
	Call Parking . .	. . . . . . . . . . . . . . . . . . 38
	Account Codes	. . . . . . . . . . . . . . . . . . 40

5 Nonverbal Messaging . . . . . . . . . . . . . . 41

Station-To-Station Message Delivery . . . . . . . 41

LCD Message Delivery . . . . . . . . . . . . . . 42

Assist Button Message Delivery . . . . . . . . . 43

Message Waiting Light and Messaging . . . . . . 44

6 Programming . . . . . . . . . . . . . . . . . . 45

DSS Numbers . . . . . . . . . . . . . . . . . . . 45

Autodial And Speed Dial Numbers . . . . . . . . 46

Feature Buttons . . . . . . . . . . . . . . . . . . 49

Special Purpose Feature Buttons . . . . . . . . . 50

Assist Button . . . . . . . . . . . . . . . . . . . 52

7	Other Advanced Features . . . . . . . . . . . 53
	Line Groups . . . . . . . . . . . . . . . . . . . . 53
	Volume Control . . . . . . . . . . . . . . . . . . 54
	Default Volume Control . . . . . . . . . . . . . . 56
	Background Music
	(not available on 8112N or 8212N) . . . . . . . . 57
	Tracker Paging System . . . . . . . . . . . . . . 58
	Automatic Set Relocation . . . . . . . . . . . . . 60
	Data Interface Unit	. . . . . . . . . . . . . . . . 61
	DSS/BLF Console Operation . . . . . . . . . . . 62
A	Feature Access Codes	. . . . . . . . . . . . . 65

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Contents

BGlossary . . . . . . . . . . . . . . . . . . . . . 69

CSpeakerphone Characteristics . . . . . . . . . 77 Index . . . . . . . . . . . . . . . . . . . . . . . 79

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Notes

vi	Non-LCD Speakerphone Station User’s Guide

GCA70-248 Getting Started

	1		Getting Started

Welcome

Congratulations and thank you for using a Comdial telephone! Your digital station is supported by a communication system with hundreds of built-in, standard features.

This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

•Setting Up Your Station

•Understanding the Basic Functions

•Your Station’s Buttons

•Your Station’s Display Lights

•Supported Telephone Models

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8124 Station

Non-LCD Speakerphone Station User’s Guide

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Pedestal Base

Adjusting The Pedestal

Getting Started

GCA70-248

Positioning Your Station

You should adjust the position of the station on your desk or table to suit your individual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the station.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Place the speakerphone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest

position—flush against the pedestal.

Telephone

To adjust the pedestal (Models
8212S and 8212N only),						First Notch
						Second Notch
1. GRASP the rear of the pedestal baseSupporting Arm						Third Notch
						(For Highest Position)
firmly with one hand AND LIFT the
rear portion of the telephone upward
with your other hand.						PED01

2. LIFT the telephone upward with o n e h a n d A N D R A I S E t h e

telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the

telephone corresponding to the three positions available.)

3.When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

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Getting Started

Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1.PRESS INTERCOM.

2.DIAL .

3.DIAL number ( to ) to select ring tone.

4.The next time your telephone rings, you will hear the new ring tone.

Setting Volume Levels

The volume control on your telephone is a multipurpose control you use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as	Impact SCS Volume Buttons
an example of the current setting.

NOTE: If you set the ringer to the “off” position, your telephone will sound a short ring burst once for each call you receive at your station.

NOTE: On the 8112N, the ringer volume is controlled by a three-position switch on the bottom of the telephone. There is no handset volume control.

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Getting Started

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To set the speaker and handset loudness levels,

1.PRESS INTERCOM button.

2.PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3.LIFT handset.

4.PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

handset volume that you desire.

Impact 8124 Volume Control

NOTE: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

Answering and Making Calls

Your station is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts),

1.PRESS flashing line button.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1.PRESS INTERCOM.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

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Getting Started

To dial an outside number manually,

1.PRESS INTERCOM.

2.DIAL OR other line button to select line (See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line).

3.LISTEN for dial tone.

4.DIAL number.

5.LIFT handset if privacy is desired.

To dial an intercom number manually,

1.PRESS INTERCOM.

2.DIAL extension number (called telephone will ring or tone will be heard).

3.SPEAK toward telephone OR LIFT handset if privacy is desired.

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Getting Started

GCA70-248

Understanding the Basic Functions

Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Message-Waiting Light

Indicates that a message awaits pick up.

Microphone Opening (not available on 8112N and 8212N)

Allows hands-free operation of station (speak clearly toward microphone opening).

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

Handset

Telephone Speaker

1	ABC 2	DEF 3
GHI 4	JKL 5	MNO 6
PRS 7	TUV 8	WXY 9

*0 #

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Line Buttons,

DSS/BLF Buttons

Programmable Buttons

Intercom Button*

Dialpad*

Message Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

	SCS001
Volume Up	Hold Button*
Volume Down	Microphone Opening

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs.

Impact SCS 8212S-** Speakerphone

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Getting Started

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

INL001

			Line Buttons,
			DSS/BLF Buttons,
1QZ	2ABC	3DEF	Programmable Buttons
4GHI	5JKL	6M NO	Volume Down
7PRS	8TUV	9WXY	Volume Up
	0OPER	#
TRNS/CNF			Mute Button
HOLD	TAP	INTERCOM	SPEAKER SHIFT M UTE

Shift Button

Hold Button

TAP Button

Intercom

Microphone

Speaker

Button

Opening

Button

Connectors On Bottom Of Telephone

Line Cord

Handset

!

Impact 8124S-** Speakerphone

Handset

Transfer/

Conference

Button

Hold Button

		Line Buttons,
		DSS Buttons,
		Programmable Buttons
1 QZ	2 ABC	3 DEF
4 GHI	5 JKL	6 MNO
	8 TUV	Dialpad
7 PRS		9 WXY
	0OPER	#
		R
TRNS/CNF		TAP Button
		TAP
HOLD		INTERCOM
		Intercom Button
		IMP002

Impact 8112N-** Telephone

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Getting Started

GCA70-248

Your Station’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

Keeps the person on the line from hearing your conversation.

Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)

Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

May be programmed as a feature button.

May be designated a line button by your system installer.

Message Button (MESSAGE) (8212S and 8212N only)

Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

Allows user to quickly return the call of another station that left a message using the indicating light.

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER) (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

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Getting Started

Tap Button (TAP)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

Volume Control (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.

Handset
Speaker
Dialpad
Transfer/
Conference
Button
	1QZ	2ABC	3DEF
Message	4GHI	5JKL	6MNO
Waiting	7PRS	8TUV	9WXY
Light			SHIFT
		0OPER	#
			MUTE
	TRNS/CNF
			SPEAKER

Line Buttons,

DSS/BLF Buttons,

Programmable Buttons

Volume Down

Volume Up

Shift Button

Mute Button

HOLD	TAP INTERCOM	Speaker Button
Hold Button		imp001
TAP Button	Intercom	Microphone
	Button	Opening
Connectors On Bottom Of Telephone
Line Cord		Handset
!

Impact 8112S-** Speakerphone

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Getting Started

GCA70-248

Your Station’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a hands-free mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Flashing orange = this line will be answered when you lift the handset.

Winking green = your line is on hold.

Winking red = the call has been placed on hold by another station.

Fluttering orange or green = your line has recalled from hold.

Fluttering red = the line put on hold by another station has recalled.

NOTE: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

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Getting Started

Next to INTERCOM button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = someone is calling your extension or a call is being transferred to you.

Above the HOLD button:

(Non-SCS Series models) Flashing/Fluttering red = message waiting.

Next to the MESSAGE button (SCS Series Models only):

Winking green = message awaits pick up.

Above the SPEAKER button:

On steady (with the telephone on hook and busy) = speakerphone mode

On steady (with telephone on hook and idle) = background music is turned on.

Handset

1	ABC 2	DEF 3
GHI 4	JKL 5	MNO 6
PRS 7	TUV 8	WXY 9
*	0	#
	MESSAGE
	TAP
	TRNS/CONF
	SPEAKER
	MUTE
	HOLD
		SCS002

Volume Up

Volume Down

Line Buttons,

DSS/BLF Buttons

Programmable Buttons

Dialpad*

Intercom Button*

Message Button*

TAP Button*

Transfer/Conference Button*

Mute Button*

Hold Button*

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs.

Impact SCS 8212N-** Telephone

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Getting Started

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Supported Telephone Models

This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table.

	Models		Exceptions
		• No speakerphone capability. Therefore, you must lift the handset to perform
	Non-speakerphone		any telephone functions: making calls, answering calls, programming your
			telephone, etc.
	Models
		•	Cannot receive voice announce calls.
	(8112N and 8212N)
		•	Cannot use the Group Listen feature.
		• Cannot use the Background Music feature.
	Impact	• No LEDs beside its programmable buttons and therefore does not provide
			any status indications for these buttons.
	Non-speakerphone
		•	No mute key.
	Model
		• No handset volume control.
	(8112N)
		•	Message waiting light is above the dialpad.
	Impact Speakerphone	•	Has a rocker switch style volume control instead of separate volume up and
	Models		volume down buttons.
	(8112S and 8124S)	•	Message waiting light is above the HOLD button.
	Impact SCS	•	The IMIST module only works with the 8212S and 8212N telephones.
	Speakerphone Models	•	Has a dedicated message button with an associated light beside it.
	(8212S and 8212N)	•	Supports the ICVOL handset with independent volume control.

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GCA70-248 Answering Calls

	2		Answering Calls

Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light will flash for any other ringing line.

When you hear outside ringing (long bursts) and observe an orange flashing light,

1.For privacy, LIFT handset.

2.For speakerphone, PRESS flashing line button AND SPEAK toward telephone.

When you hear outside ringing (long bursts) and observe a red flashing light,

1.PRESS flashing line button.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

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Answering Calls

GCA70-248

Answering Intercom Calls

An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first.

You can block voice-announce calls if you wish. See the discussion titled Blocking

Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s voice,

1.SPEAK toward the telephone to answer, OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1.PRESS INTERCOM.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Night Transferred Calls - Line Access

From Any Station

The system attendant can take action that transfers incoming calls to a particular station or stations for off-hour ringing.

When you hear ringing,

1.PRESS INTERCOM.

2.DIAL .

3.SPEAK toward telephone to answer call OR LIFT handset if privacy is desired.

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Answering Calls

Do Not Disturb Condition

The Do Not Disturb feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls.

NOTE: For instructions on programming a dedicated DO NOT DISTURB button at your station, see the Feature Buttons section of page 49.

To enable DND, choose one of the following:

1.PRESS programmed DO NOT DISTURB button. The light next to the DO NOT DISTURB button turns on when the feature is active,

2.PRESS INTERCOM AND DIAL .

To override a do not disturb condition at another telephone,

1.MAKE intercom call AND HEAR Do Not Disturb tone.

2.DIAL (called party will hear several short tone bursts).

3.WAIT for reply.

To disable DND,

1.PRESS programmed DO NOT DISTURB button. The light associated with the DO NOT DISTURB button turns off when the feature is disabled,

2.PRESS INTERCOM AND DIAL .

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Answering Calls

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Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold,

1.PRESS HOLD. The light above your HOLD button begins to blink.

To retrieve a held call,

1.PRESS line button of the held call (with winking light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Exclusive Hold

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1.PRESS HOLD twice.

To retrieve exclusive hold,

1.PRESS line button of held call (with winking light), OR PRESS

TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

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Answering Calls

If a held line is recalling, choose one of the following:

1.PRESS HOLD (station button) to place the call on hold at your station and restart hold timer

2.PRESS line button (with flashing orange light) OR PRESS TAP to retrieve the call.

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another telephone.

To place a call on hold at another telephone (directed hold),

1.While on line, PRESS INTERCOM.

2.DIAL .

3.DIAL extension number of telephone to receive held call.

You can pick this call back up if you need to. To do this,

1.DIAL .

2.DIAL extension number of that telephone.

3.ANSWER call as desired OR PRESS SPEAKER to hang up.

To pick up a call that was placed on hold at your telephone by a user at another telephone,

1.PRESS INTERCOM AND DIAL .

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Answering Calls

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Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1.PRESS INTERCOM.

2.DIAL .

3.SPEAK toward telephone OR LIFT handset if privacy is desired.

Directed Call Pickup

Also, you can answer calls that ring at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1.PRESS INTERCOM.

2.DIAL .

3.DIAL extension number of ringing telephone.

4.SPEAK toward telephone OR LIFT handset if privacy is desired.

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

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Answering Calls

To monitor another telephone,

1.OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button:

•Off = Station is idle

•Flashing (if enabled) = Station has an incoming call

•On = Station is busy

To call an idle monitored station or to answer one that is ringing,

1.NOTE the BLF light condition.

2.PRESS assigned DSS/BLF button.

3.SPEAK toward telephone OR LIFT handset if privacy is desired.

If ringing telephone

is within your designated ...DIAL # 4 calling group...

For any ringing telephone...

	...DIAL 4 + extension code
Your
Station
	...PRESS
If you have programmed	flashing
a DSS/BLF button for	DSS/BLF
the ringing telephone...	button

	1	2	3
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Ringing

Station

Answering Calls for Other Stations

Non-LCD Speakerphone Station User’s Guide

19

Answering Calls

GCA70-248

Receiving Subdued Off-Hook

Voice Announcements (SOHVA)

Handling an Incoming SOHVA

SOHVA allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1.PRESS AND HOLD MUTE.

2.SPEAK into handset. Distant party cannot hear your response.

3.RELEASE MUTE after response is complete to return to distant party.

To respond to a SOHVA nonverbally through Response Messaging (if announcing station has an LCD Speakerphone),

NOTE: For instructions on programming a dedicated RESPONSE

MESSAGE button at your station, see page 50.

1.PRESS programmed RESPONSE MESSAGE button. (Message appears in the display of the telephone making the SOHVA).

2.CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1.PROGRAM Voice Announce Block when you hear SOHVA tone. (SOHVA call is disconnected).

NOTE: A station that is currently active in speakerphone mode CAN NOT respond to a SOHVA. When a SOHVA tone is received, you must lift the handset before responding as detailed above.

20	Non-LCD Speakerphone Station User’s Guide