DIG/TECH
Digital Telephone
System
Multiline Telephone
Station User’s
Guide
This user’s guide applies to the following
telephone models (when used on
Comdial Gxxxx common equipment with
lxxxx or Sxxxx software cartridge
Rev. 11A and later):
7714S” Rev. I and later
7714X-” Rev. I and later
If you need more information,
consult your &&m&&&U
DigiTech Station User’s Guide
GCA70-280
Introduction
Congratulations and thank you for using a DigiTech telephone1 Once you have seen all of the
options and benefits that your new telephone offers, you will wonder how you ever did your
job without it. This manual serves as a helpful guide for using all of the various functions of
your new telephone and as a quidc reference guide as well. If you ,should need more
information about a particular function or on a function that is not listed in this guide, consult
the w GCA 70-221, (your system attendant or whoever runs your main
telephone system should have several copies).
Typical DigiTech Telephqne
(Model 7714s shown)
’
Microphone Openln~‘~ Hold Button ’
Understanding the Lights on Your Telephone
Fluttering Fluttering Winklng WlrMIg Steady
Green Red Red with
quick flash
Line is on tine is
from hold your at
station station station
Next to A Line
Button
Steady Steady
off Green Red Red
Line is Line is in
idle
use at your use at ringing
station
Steady Flashing Flashing
Line is in
another and will be from hold
station
lhe is
Orange Green Red
Your Line is Line has Line has
ringing in recalled recalled hold at on hold
answered at your at anottter station another
when you
lift the
handset
Next to A Direct
0
Station
Select (DSS)/
Busy Lamp
Field (BLF) Button
Station is
idle
Station is
in usa
or indo
not
disturb
Station is
receiving a
calloris
calling you
Station-tostation
messaging
has been
set
Next to A Fixed
Feature
or Programmable
Feature Button
Above the
ITCM
The
feature
is off
Your
intercom
is idle
The feature
is on
Another
station is
calling you
Auto rsdial
is in use
or
System is
in night
mode
above 10
An LCD You are usir
message your infercor
has been
set on
s;tulrx
Uwersranamg
me Lignts on Your Telephone
-cont-
steady steady
off Green Red
Above the HOLD
BUttOtt
Steady
Flashing Flashing Fluttering Fluttering Winking
Red
Massage
waiting has
been sat
Orange Green Red
Automatic
station
relocation
has been
set
Green
Above the MUTE
Button
Mute is
deactivated
.
Steady Red Wlth Telephone
On Hook and Busy
I
Above the
Speakerphone mode active
Called
party
cannot
hear you
Steady Red wlth Telephone Steady Red wlth telephone
On Hook and Idle Off Hook and BUSY I
Background Music on Group Listen is active
SPEAKER
Button
..^.” _.._..
GCA70-280 Digirech Station Users
Using the Speakerphone
l
If your telephone is equipped with a speakerphone, the
speakerphone can be used for any operation in ,tiich the
handset can be used by pressing the SPKR button
instead of lifting the handset. You cannot use the
speaker to receive a SOHVA or to originate paging.
Answering Calls
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To answer a call that is ringing at your telephone,
1. if the light is flashing orange, lift handset;
2. if the light is red, press the flashing line and lift handset.
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To answer a call using the speakerphone,
press flashing line or ITCM button.
l
To answer a call that is ringing at any telephone,
1. lii handset,
2. press ITCM and dial +k 4 plus extension number of ringing telephone.
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To answer a call that is ringing at a particular telephone
in your group,
1. hear ringing
2. lift handset,
3. press ITCM and dial # 4 (ringing station must be programmed in
.
l
To answer a call that is ringing the loud ringer or night
transfer station,
your call pickup group).
G~icle
1. hear ringing ,
2. lift handset,
3. press ITCM and dial 80,
4.
answer call.
Answering Subdued-Off Hook
Voice Announcements (SOHVA) Calls
NOTE: Your telephone may be arranged to receive a subdued off-hook voice
announcement (SOHVA). If it is, an intercom caller may break into your
outside call and deliver a message to your telephone receiver for you to
hear. It works as follows:
while off-hook on an outside call, hear several quick tone bursts
followed by an announcement delivered to your ear through the
handset.
s
DigiTech Station User’s
l
To respond verbally,
1.
2. speak into handset.
l
To respond non-verbally,
1.
NOTE: Announcing stafon must have LCD speakerphone.
. To Block SOHVA,
NOTE: You may block SOHVA only if your telephone is programmed for you to
do so.
1.
2. press ITCM and dial +K 2,
3. turn
Making Calls
l
To make a call,
1.
2. either dial number, or press
Guide
GCA70-280
Press and hold MUTE,
press pre-programmed button (see page 16 of this manual for further
instructions on programming this function).
lift handset,
SOHVA
back on by lifting the handset, pressing
ITCM,
and
dialing W 2.
fii handset, select line (unless your telephone selects it for you), or
select intercom: and listen for dial tone,
HOLD
then, press autodial, use speed
dial feature, use redial feature, or press Direct Station Select (DSS)
if making an Intercom call.
l
To dial autodial number,
1.
press preprogrammed button. If button is programmed at the second
level of a DSS button, press
2.
when called party answers, lfft handset.
l
To dial personal or system speed dial number,
1.
dial desired code:
1-O
= personal spaed dial number,
+klO
-*99 = system speed dial number,
if you select a line, press
2.
when called party answers, Ml handset.
l
To redial the last number that you dialed at your
HOLD
HOLD
then dial code,
before pressing autodial button,
telephone,
1.
lift handset and dial #,
if you select a line, press
2. when called party answers, lift handset.
HOLD
then dial #,
GCA70-280
l
l
l
l
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DigiTeoh Station User’s Guide
To access outside line using line group feature,
1. press ITCM, then dial line group access code:
9=groupl,
81 = group 2,
82 = group 3,
82 = group 4,
2. listen for outside dial tone,
3. dial number,
4. when called party answers, lift handset,.
To queue for a line group if ail lines are busy,
1.
press ITCM and dial line group access code (9,81,82, or 82),
2. hear busy tone and dial $8,
3. hang up and wait for queuing ring-back.
4. when called party answers, lii handset.
To answer queuing ring-back,
lift handset and hear dial tone for line.
To cancel queuing before it rings back at your telephone,
1.
lift handset,
2.
press ITCM and dial I8,
3. hang up handset.
if you are required to enter an account code when making
outside calls,
1. select line,
2. press fTCM and dial * 94,’
3. dial your account, hear outside dial tone, and dial outside number,
4. when called party has ansWered, lift handst.
Holding Calls
l
To place a call on hold,
1. press HOLD,
2. hang up handset.
l
To return to call that is on hold,
l
To place a call on exclusive hold,
lift handset and press line button with flashing green light.
press HOLD twice and hang up handset.
I.
;
DigiTech Station User’s Guide GCA70-280
l
To place a call on hold at another telephone,
i . while on line, press ITCM (system places call on hold),
2. dial * 90, than dial extension number of telephone to receive held
call,
3. hang up handset.
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To answer a call at the extension receiving held call,
1. lifthandset,
2. press ITCM and dial # 90.
l
To cancel directed call hold and retrieve the call,
1. lift handset,
2. press ITCM, dial +k 4, then dial the extension number of the telephone to which you directed the call,
3.
retrieve the call.
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To answer a call that someone placed on hold at your
telephone.
1.
lift handset,
2. press ITCM, and dial # 90.
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To parka call,
1. press ITCM,
2.
dial *, then dial park orbit access code
(91 - 99) (if chosen orbit is busy, dial alternative orbit number),
3. hang up handset,
use paging feature to announce call and park orbit acoess code if
4.
necessary.
NOTE: If call is not retrieved within a programmable time limit, it reverts to the
parking station as a standard held call, and only one call can be placed In
an orbit at a time.
l
To retrieve parked call,
i . hear announcement,
2. liff handset,
3. press ITCM and dial X,
4. dial park orbit access code (91 - 99)
5. answer call.
GCA7C-280
Transferring Outside Calls
l
To announce a call before transferring it,
1. answer outside call,
2.
press TFIANSKONF (call is placed on hold),
3. dial station number,
4.
upon answer, announce the call,
5. hang up the handset (call is transferred).
l
To transfer a call without first announcing it,
1.
answer outside call,
2. press TRANSKONF (call is placed on hold),
3. dial station number,
4. hang up handset. Call will re-ring your telephone if it is not answered
within a preprogrammed time.
l
If you hear a busy signal or receive no answer,
press TFtANSKONF and return to outside call.
Conferencing Stations Together
l
To conference any combination of inside stations and
outside lines,
1.
make first call and press TRANSICONF,
2. make next call and press TRANSlCONF to establish conference,
3. repeat steps to add up to two more parties.
DigiTech Station User’s Guide
NOTE: When setlfng up a conference call with outside lines and inside stations,
l
you must call the outside lines first.
place the outside lines in your conference.
To drop outside lines from the conference,
1. first press HOLD to place all calls on hold (not doing this will result
in a tone burst interrupttng the remaining conferees),
2. once all calls are on hold, press the line that you wish to bring back
followed by TFtANSKONF; this will retrieve only that line to the
conference,
3. use step two to bring back each line from hold.
Use the line group access codes to
DigiTech Station User’s Guide
Using the Messaging Feature
GCA70-280
NOTE: You
can set system-supplied messages to be displayed at the caking LCD
speakerphone.
l
To turn LCD messaging on
1. press
2.
3.
4. press
l
To retrieve a message,
1. observe flashing message-waiting light,
ITCM,
dial +#02,
choose MSG,
SPKR.
(HOLD
light)
2. lift handset,
3. press
ITCM,
then press
HOLD;
connection to message desk is
automatic.
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To activate station-to-station messaging (station must
have BLF appearance at called station),
1. make intercom call and hear ring-back tone,
2. dial * 7; your station’s BLF light turns on at called station,
3. hang up handset.
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To cancel station-to-station messagin,
1.
press ITCY and dial P 7,
2. dial extension number of station where you left the call-back indication,
3.
press SPKR.
Using the Recall/Flash Feature
l
If your system has been configured for flash,
press
TAP
to generate a timed flash signal while on line.
l
If your system has been configured for recall,
press
TAP
to disconnect as if you had hung up.
10
GCA70-280
Making a Paging Announcement
l
To page through an external paging amplifier (if your
system provides this feature),
i . lit handset,
2. press paging line select button and dial page access code (see your
attendant for code) -- if paging is connected to a dedicated paging
port, dial ITCY 69,
3.
make announcement.
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To page through system telephones (all- call and zone
wing),
1. lift handset,
2. press ITCM and dial all-call or zone number:
64,85, or 86 = zones 1.2, or 3
67 = all-call,
3.
make announcement.
4. hang up handset or waft for an answer.
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To answer telephone paging from any station,
1. lift handset,
2. press ITCM, dial 66, and meet paging party on line.
DigiTeoh Station User’s Guide
j:.
Switching Between Pulse and Tone
l
To convert to tone while dialing - If the local telephone
service Is pulse (rotary)
press # at point in dialing sequence where conversion to tone is
required.
NOTE:
Pulse/Tone switching can be programmed into memory keys by pressing
#during number storage.
Forwarding Calls
l
To forward personal calls to another telephone,
1.
press ITCM and dial m 05,
2. dial extension number of telephone to which calls are to be forwarded.
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To cancel personal call forward,
press ITCM and dial # 05.
:
DigiTech Station User’s Guide
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To forward all calls to another telephone,
press ITCM and dial +K 5,
1.
2. dial extension number of station to which calls are to be forwarded.
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To cancel allcall forward,
press ITCM and dial t 5.
GCA70-280
NOTE: For each personal call received during call forward, you will hear a ring
reminder (short tone burst) to remind you that calls are being forwarded.
Using Automatic Call-Back
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To arrange for the system to call back when a busy
station becomes idle or rings with no answer,
1.
make intercom call and hear busy signal or ring-back tone,
2. dial * 6,
3. hang up. (When called station becomes idle or is operated by its
user, your station will ring. Call-back is canceled if you do not lift your
handset when you hear this tinging).
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To answer call-back ring,
lift handset (called station will ring; call-back is canceled if you do
not lift your handset).
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To cancel automatic call back,
press ITCM and dial W 6,
Using Call Waiting
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To activate call waiting,
1.
make intercom call and hear busy signal,
2. dial * 0 1 (called party hears tone),
3.
watt on line for an answer.
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To cancel call waiting,
hang up handset.
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To answer a call-waiting tone at your telephone,
1.
hear short tone burst in handset receiver,
2. complete present call, and hang up (waiting call will begin ringing),
3. lift handset to answer.
:.
:,
.
Engaging Automatic Set Relocation
NOTE: If this feature has been enabled by your system programmer, the mes-
sage-waiting light will flash for several seconds when you corinect your
telephone to another location. This means that the system Is waiting to
automatically relocate your extension number and other programmed
features to the new location.
If you do not want your telephone to have all of fts old programming after
relocation, reject the automatic relocation.
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To accept automatic relocation,
do nothing and wait for the light to turn off on its own, or press the
HOLD button to immediately accept the relocation (light immediately
turns off).
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To reject the automatic relocation,
press the I button while the message waiting light is flashing.
Programming Your Telephone
l
To store autodial numbers,
1.
presslTCManddial**l,
2. press programmable button,
3.
press line button, or dial 1,2,3, or 4, to select line groups 1 - 4, or
dial 0 for system to select line,
4. dial number to be stored (16 digits max.)
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to store hookflash in an autodial sequence, press TAP; press
HOLD to store pause (only if needed),
5. press TRANSICONF, then press next programmable button, and
dial another number to be stored,
6.
repeat previous step until finished then press SPKR.
NOTEr You can store an autodial number at a second level at a
DSS button if you wish.
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To store extension numbers at DSS buttons,
1.
press ITCM and dial +k * 3,
2. press programmable button,
3. dial extension number,
4. press next programmable button and dial another extension number,
5. repeat previous step until finished then press SPKR.
13
DigiTech Station User’s Guide
l
To store personal speed dial numbers,
1.
press ITCM and dial * 4 2,
2. dial memory location (l-0).
3. press line button, or dial 1,2,3, or 4 to select line groups i- 4,
or dial 0 for system to select line,
4. dial number to be stored (16 digits max.) press TAP to store
hookfiash and press HOLD to store pause (if needed),
5. press TRANYCONF, dial next location, select line, and dial another
number to be stored,
6.
repeat previous step until finished, then press SPKR.
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To store special purpose feature buttons,
1.
press ITCM and dial Y * 1,
2. press programmable button,
3. dial feature code:
5 = response messaging button (then dial O-9 for message)
6 = transfer to voice mail button (then dial extension number)
7 = assist button (than dlal O-9 or l for message)
8 subdued off-hook voice announce button
96 = group listen button
# = auto redial button
GCA78280
4. press TRANYCONF then next programmable button and dial an-
other feature code,
5. repeat step 5 untfl finished, then press SPKR.
*.
L.
;,:.
.:
GCA7Cb280
Index
Answering Calls.. ................................... 5
ulgl 1 ecn sitatlon users tiu~aa
1
Answering SOHVA.. 5, 6
Automatic Call Back ..............................
Automatic Set Relocation..
Call Waittng..
Conferencing.. ....................................... 9
DigiTech Telephone , ............................. 2
FlashiRecall........................................... 10
Forwarding Calls.. .................................. 11, 12
Holding Calls..
Introduction.. .......................................... 2
Lights, Telephone..
Making a Call.. ....................................... 6, 7
Messaging.. ........................................... 10
Paging.. .................................................. 10, 11
..............................
12
.................... 13
......................................... 12
........................................ 7, 6
................................ 3, 4
/
Programming your Telephone.. .............. 13, 14
Pulse/Tone Telephones..
RecalVflash ........................................... 10
SOHVA Calls..
Speakerphone, Using the.. .................... 5
Telephone Lights ...................................
Transferring Calls .................................. 9
....................................... 5, 6
....................... 11
394
15
This manual has been developed by Comdial Corporation (the ‘Company’) and is
intended for the use of its customers and
service personnel. The information in this
manual is subject to change without notice.
While every effort has been made to eliminate errors, the Company disclaims liability
for any difftculties arising from the interpretation of the information contained herein.
The information contained herein does not
purport to cover all details or variations in
equipment or to provfde for every possible
contingency to be met in connection with
installation, operation, or maintenance.
Should further information be desired, or
should particular problems arise which are
not covered sufficiently for the purchaser’s
purposes contact, Comdial, Inside Sales
Department, P.O. Box 7266, Chartottesville, Virginia 22906.
COMDIAL
Charlottesville, VA 22906-7266
I-
Jrt&-*‘b
Printed In U.S.A.
GCA 70-280.01
6m
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