Vertical Communications GCA70-313 User Manual

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DXP, DXP Plus, FXS, and FXT

Digital Communications System

Non-LCD Speakerphone

Station User’s Guide

This publication supports both Impact and Impact SCS LCD Speakerphones

GCA70–313.07 05/00 printed in U.S.A.

This User’s Guide is for the following system :

DXP, DXP Plus, FXS and FXT

Digital Communication Systems.

This user’s guide applies to the following telephone models:

Impact 8124S-** Rev. A and later.

Impact 8112S-** Rev. A and later.

Impact 8112N-** Rev. A and later.

Impact SCS 8212S-** Rev. A and later.

Impact SCS 8212N-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

GCA70-313

Contents

About This Book

This user’s guide serves as both an introduction for new speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features of the Common Code Based DXP, DXP Plus, FXS and FXT systems.

2Answering Calls

3Making Calls

4Advanced Call Handling

5Nonverbal Messaging

6Programming

7Other Advanced Features

Following the advanced features descriptions are a reference table, a glossary that defines many general phrases and abbreviations which may not be familiar to users, tips on speakerphone use for the new user described in Appendix C and all the features available for the DXP, DXP Plus, FXS and FXT systems are described in Appendix E.

Appendix A

Quick Reference Guide

Appendix B

Glossary

Appendix C

Speakerphone Characteristics

Appendix D

Feature Networking Support

Finally, at the end of this publication, an index provides a detailed reference to the feature locations.

Index

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Contents

GCA70-313

NOTE: Throughout this book, all references to fixed buttons (keypad, DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for example, “PRESS INTERCOM .”

All references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example, “SELECT OPTIONS .”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

System-to-System Network

The system also provides capabilities for either a local stand-alone system or a system-to-system network. System-to-system networking connects several DXP, DXP Plus, FXS and FXT systems together in an arrangement that allows unified communications through the system. For a complete list of features and their properties see Appendix E, Feature Networking Support.

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Contents

Contents

1

Getting Started . . . . . . . . . . .

. . . . . . . 1

 

Setting Up Your Station . . . . .

. . . . . . . . .

1

 

Understanding the Basic Functions

. . . . . . . .

6

Your Station’s Buttons . . . . . . . . . . . . . . . 8

Your Station’s Display Lights . . . . . . . . . . . 10

Supported Telephone Models . . . . . . . . . . . 12

2 Answering Calls . . . . . . . . . . . . . . . . . 13

Answering Outside Calls . . . . . . . . . . . . . 13

Answering Intercom Calls . . . . . . . . . . . . 14

Night-Transferred Calls -Line Access

From Any Station . . . . . . . . . . . . . . . . . 15

Holding Calls . . . . . . . . . . . . . . . . . . . 16

Call Pickup . . . . . . . . . . . . . . . . . . . . 18

Receiving Subdued Off-Hook

Voice Announcements (SOHVA) . . . . . . . . . 20

Do Not Disturb Condition. . . . . . . . . . . . . 22

3 Making Calls . . . . . . . . . . . . . . . . . . . 23

Making Outside Calls . . . . . . . . . . . . . . . 23

Making Intercom Calls . . . . . . . . . . . . . . 24

Automatic Dialing. . . . . . . . . . . . . . . . . 25

Redialing . . . . . . . . . . . . . . . . . . . . . 26

Paging . . . . . . . . . . . . . . . . . . . . . . . 28

Camping On - Busy Station,

Automatic Callback . . . . . . . . . . . . . . . . 29

Advanced Camping On Options . . . . . . . . . 30

Sending Subdued Off-Hook

Voice Announcements (SOHVA) . . . . . . . . . 32

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4

Advanced Call Handling . . . . . . . . . . . .

33

 

Waiting For A Line (Queuing) . . . . . . . . . .

33

 

Conferencing . . . . . . . . . . . . . . . . . . . 34

 

Call Forwarding . . . . . . . . . . . . . . . . . . 36

 

Call Forward Outside System (CFOS) . . . . . .

38

 

Account Codes . . . . . . . . . . . . . . . . . .

39

 

Call Parking . . . . . . . . . . . . . . . . . . . . 40

 

Call Transferring . . . . . . . . . . . . . . . . .

42

 

Other Call Transferring Options . . . . . . . . .

44

5

Nonverbal Messaging . . . . . . . . . . . . . . 47

 

LCD Message Delivery . . . . . . . . . . . . . . 47

 

Message Waiting Light and Messaging . . . . . .

50

 

Response Message Delivery . . . . . . . . . . .

51

6

Programming . . . . . . . . . . . . . . . . . .

53

 

DSS Numbers . . . . . . . . . . . . . . . . . . . 53

 

Speed Dial Numbers . . . . . . . . . . . . . . .

54

 

Response Message Button . . . . . . . . . . . .

57

 

Feature Buttons . . . . . . . . . . . . . . . . . .

58

7 Other Advanced Features . . . . . . . . . . . 61

Line Groups . . . . . . . . . . . . . . . . . . . . 61

Automatic Redial

(8124S, 8112S and 8212S only). . . . . . . . . . 62 Tracker Paging System . . . . . . . . . . . . . . 64 Volume Control . . . . . . . . . . . . . . . . . . 66 Default Volume Control . . . . . . . . . . . . . . 68

Background Music

(not available on 8112N or 8212N) . . . . . . . . 69 Automatic Set Relocation . . . . . . . . . . . . . 70 DSS/BLF Console Operation . . . . . . . . . . . 71

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Contents

A

Feature Access Codes . . . . . . . . . . . . . 73

BGlossary . . . . . . . . . . . . . . . . . . . . . 79

CSpeakerphone Characteristics . . . . . . . . . 87

DFeature Networking Support . . . . . . . . . . 89

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Notes

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Non-LCD Station User’s Guide

GCA70-313 Getting Started

 

1

 

Getting Started

 

 

 

 

 

 

 

 

 

Welcome

Congratulations and thank you for using a Comdial telephone! Your digital station is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your station and become familiar with the controls and indicators. The remaining sections are titled as follows:

Setting Up Your Station

Understanding the Basic Functions

Your Station’s Buttons

Your Station’s Display Lights

Supported Telephone Models

Setting Up Your Station

When your new station arrives, the system installer unpacks your station and connects the line to a system jack. The following sections describe a few initial adjustments that will allow you to quickly begin making and answering calls with some of the most basic features.

An Impact 8124 Station

Non-LCD Station User’s Guide

1

Pedestal Base
Adjusting The Pedestal

Getting Started

GCA70-313

Positioning Your Station

You should adjust the position of the station on your desk or table to suit your individual needs and, if applicable, maximize the performance of the sound activated features. When using a speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips for speakerphones to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the station.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Place the speakerphone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

If you are using an Impact SCS model, your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest

position—flush against the pedestal.

Telephone

To adjust the pedestal (Models

 

 

 

 

 

 

8212S and 8212N only),

 

 

 

 

 

First Notch

 

 

 

 

 

 

 

 

 

 

Second Notch

 

 

 

 

 

1. GRASP the rear of the pedestal baseSupporting Arm

 

 

 

 

 

Third Notch

 

 

 

 

 

 

 

 

 

 

(For Highest Position)

firmly with one hand AND LIFT the

 

 

 

 

 

 

rear portion of the telephone upward

 

 

 

 

 

 

with your other hand.

 

 

 

 

 

PED01

 

 

 

 

 

2. LIFT the telephone upward with o n e h a n d A N D R A I S E t h e

telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the

telephone corresponding to the three positions available.)

3.When the telephone is at the desired height, SELECT the closest pair of notches AND INSERT the supporting arms in the notches. PRESS DOWN slightly on the telephone UNTIL you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. So please try to place the telephone in an area that is free from the danger of spills.

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Getting Started

Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1.PRESS INTERCOM.

2.DIAL .

3.DIAL number ( to ) to select ring tone.

4.The next time your telephone rings, you will hear the new ring tone.

Setting Volume Levels

The volume control on your telephone is a multipurpose control you use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level,

1. While your telephone is on-hook and

 

idle, PRESS the VOLUME UP OR

 

VOLUME DOWN button once for each

 

change in loudness you desire. The

 

ringer sounds once for each change as

Impact SCS Volume Buttons

an example of the current setting.

 

NOTE: If you set the ringer to the “off” position, your telephone will sound a short ring burst once for each call you receive at your station.

NOTE: On the 8112N, the ringer volume is controlled by a three-position switch on the bottom of the telephone. There is no handset volume control.

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3

Getting Started

GCA70-313

To set the speaker and handset loudness levels,

1.PRESS INTERCOM button.

2.PRESS the VOLUME UP OR VOLUME DOWN button once for each change in speaker volume that you desire.

3.LIFT handset.

4.PRESS the VOLUME UP OR VOLUME DOWN button once for each change in

handset volume that you desire.

Impact 8124 Volume Control

NOTE: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed (default) setting. For instructions in setting your station’s default volume, see Default Volume Control section in the system specific Advanced Features chapter.

Answering and Making Calls

Your station is now properly configured to answer and making calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (two long bursts),

1.PRESS flashing line button.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1.PRESS INTERCOM.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

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Getting Started

To dial an outside number manually,

1.PRESS INTERCOM.

2.DIAL OR other line button to select line (See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line).

3.LISTEN for dial tone.

4.DIAL number.

5.LIFT handset if privacy is desired.

To dial an intercom number manually,

1.PRESS INTERCOM.

2.DIAL extension number (called telephone will ring or tone will be heard).

3.SPEAK toward telephone OR LIFT handset if privacy is desired.

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5

Getting Started

GCA70-313

Understanding the Basic Functions

Your station provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Message-Waiting Light

Indicates that a message awaits pick up.

Microphone Opening (not available on 8112N and 8212N)

Allows hands-free operation of station (speak clearly toward microphone opening).

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

Handset

Telephone Speaker

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*0 #

MESSAGE

TAP

TRNS/CONF

SPEAKER

MUTE

HOLD

Line Buttons,

DSS/BLF Buttons

Programmable Buttons

Intercom Button*

Dialpad*

Message Button*

TAP Button*

Transfer/Conference Button*

Speaker Button*

Mute Button*

 

SCS001

Volume Up

Hold Button*

 

Volume Down

Microphone Opening

 

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs.

Impact SCS 8212S-** Speakerphone

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Getting Started

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

INL001

 

 

 

Line Buttons,

 

 

 

DSS/BLF Buttons,

1QZ

2ABC

3DEF

Programmable Buttons

 

4GHI

5JKL

6M NO

Volume Down

7PRS

8TUV

9WXY

Volume Up

 

0OPER

#

TRNS/CNF

 

 

Mute Button

 

 

 

HOLD

TAP

INTERCOM

SPEAKER SHIFT M UTE

Shift Button

Hold Button

TAP Button

Intercom

Microphone

Speaker

Button

Opening

Button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connectors On Bottom Of Telephone

 

 

Line Cord

 

Handset

 

 

 

 

 

 

!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impact 8124S-** Speakerphone

Handset

Transfer/

Conference

Button

Hold Button

 

 

Line Buttons,

 

 

DSS Buttons,

 

 

Programmable Buttons

1 QZ

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

 

8 TUV

Dialpad

7 PRS

9 WXY

 

0OPER

#

 

 

R

TRNS/CNF

 

TAP Button

 

TAP

HOLD

 

INTERCOM

 

 

Intercom Button

 

 

IMP002

Impact 8112N-** Telephone

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Getting Started

GCA70-313

Your Station’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

Keeps the person on the line from hearing your conversation.

Direct Station Select/Busy Lamp Field Buttons (DSS/BLF)

Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

May be programmed as a feature button.

May be designated a line button by your system installer.

Message Button (MESSAGE) (8212S and 8212N only)

Allows you to activate the message waiting light at another station by pressing this button and dialing the extension.

Allows user to quickly return the call of another station that left a message using the indicating light.

Shift Button (SHIFT)

Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER) (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

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GCA70-313

Getting Started

Tap Button (TAP)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

Volume Control (VOLUME UP or VOLUME DOWN)

Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.

Handset

 

 

 

Speaker

 

 

 

Dialpad

 

 

 

Transfer/

 

 

 

Conference

 

 

 

Button

 

 

 

 

1QZ

2ABC

3DEF

Message

4GHI

5JKL

6MNO

Waiting

7PRS

8TUV

9WXY

Light

 

 

SHIFT

 

0OPER

#

 

 

 

MUTE

 

TRNS/CNF

 

 

 

 

 

SPEAKER

Line Buttons,

DSS/BLF Buttons,

Programmable Buttons

Volume Down

Volume Up

Shift Button

Mute Button

HOLD

TAP INTERCOM

Speaker Button

Hold Button

 

imp001

TAP Button

Intercom

Microphone

 

Button

Opening

Connectors On Bottom Of Telephone

Line Cord

 

Handset

!

 

 

Impact 8112S-** Speakerphone

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9

Getting Started

GCA70-313

Your Station’s Display Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red = message-waiting light set for you by station associated with that DSS button.

Next to a line button:

Steady green = this is your line, either on-hook (in a handsfree mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Flashing orange = this line will be answered when you lift the handset.

Winking green = your line is on hold.

Winking red = the call has been placed on hold by another station.

Fluttering orange or green = your line has recalled from hold.

Fluttering red = the line put on hold by another station has recalled.

NOTE: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

NOTE: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

Above the MUTE button:

On steady = called party cannot hear your conversation.

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Getting Started

Next to INTERCOM button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = someone is calling your extension or a call is being transferred to you.

Above the HOLD button:

(Non-SCS Series models) Flashing/Fluttering red = message waiting.

Winking green = a line is on hold at your station (DXP, DXP Plus, FXS and FXT Systems only).

Next to the MESSAGE button (SCS Series Models only):

Winking green = message awaits pick up.

Above the SPEAKER button:

On steady (with the telephone on hook and busy) = speakerphone mode

On steady (with telephone on hook and idle) = background music is turned on.

Handset

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*

0

#

 

MESSAGE

 

 

TAP

 

 

TRNS/CONF

 

 

SPEAKER

 

 

MUTE

 

 

HOLD

 

 

 

SCS002

Volume Up

Volume Down

Line Buttons,

DSS/BLF Buttons

Programmable Buttons

Dialpad*

Intercom Button*

Message Button*

TAP Button*

Transfer/Conference Button*

Mute Button*

Hold Button*

*NOTE: These are default button locations.

Your system installer may have reprogrammed these buttons to better suit your needs.

Impact SCS 8212N-** Telephone

Non-LCD Station User’s Guide

11

Getting Started

GCA70-313

Supported Telephone Models

This user’s guide covers five different telephone models. The overall operation of each of the telephones is very similar. There are, however, several differences that are summarized in the following table.

Models

 

Exceptions

 

 

 

No speakerphone capability. Therefore, you must lift the handset to perform

Non-speakerphone

 

any telephone functions: making calls, answering calls, programming your

 

telephone, etc.

Models

 

Cannot receive voice announce calls.

(8112N and 8212N)

Cannot use the Group Listen feature.

 

 

Cannot use the Background Music feature.

 

 

Impact

No LEDs beside its programmable buttons and therefore does not provide

 

any status indications for these buttons.

Non-speakerphone

 

No mute key.

Model

No handset volume control.

(8112N)

Message waiting light is above the dialpad.

 

 

 

 

Impact Speakerphone

Has a rocker switch style volume control instead of separate volume up and

Models

 

volume down buttons.

(8112S and 8124S)

Message waiting light is above the HOLD button.

 

 

 

Impact SCS

The IMIST module only works with the 8212S and 8212N telephones.

Speakerphone Models

Has a dedicated message button with an associated light beside it.

(8212S and 8212N)

Supports the ICVOL handset with independent volume control.

 

 

 

 

 

 

12

Non-LCD Station User’s Guide

GCA70-313 Answering Calls

 

2

 

Answering Calls

 

 

 

 

 

 

 

 

 

Answering Outside Calls

A call that rings on an outside line sounds long, single-tone bursts and lights the line status light. If the installer enabled ringing line preference at your station, an orange light flashes next to the line that your station answers when you lift the handset; a red light will flash for any other ringing line.

When you hear outside ringing (two long bursts) and observe an orange flashing light,

1.For privacy, LIFT handset.

2.For speakerphone, PRESS flashing line button AND SPEAK toward telephone.

When you hear outside ringing (two long bursts) and observe a red flashing light,

1.PRESS flashing line button.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

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13

Answering Calls

GCA70-313

Answering Intercom Calls

An intercom call is a call between two system stations. If a speakerphone, your station will receive intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the receiving station must take action to answer. Of course, if either station is not speakerphone equipped, all calls will arrive tone-first.

You can block voice-announce calls if you wish. See the discussion titled Blocking

Voice Announce Calls for details.

When you hear an intercom tone followed by a caller’s voice,

1.SPEAK toward the telephone to answer, OR LIFT handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1.PRESS INTERCOM.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

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Answering Calls

Night-Transferred Calls -Line Access

From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

If your telephone rings,

1.PRESS line button with flashing light.

2.LIFT handset to talk.

When you hear loud ringing anywhere in the system,

1.LIFT handset.

2.PRESS INTERCOM.

3.CHOOSE ringing zone:

DIAL through to select ringing zone (1-4).

DIAL to answer for any zone.

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15

Answering Calls

GCA70-313

Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line.

To place a call on hold,

1.PRESS HOLD. The light above your HOLD button begins to blink.

To retrieve a held call,

1.PRESS line button of the held call (with winking green light),

OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Exclusive Hold

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to it.

To place a call on exclusive hold,

1.PRESS HOLD twice.

To retrieve exclusive hold,

1.PRESS line button of held call (with winking green light), OR PRESS TAP.

2.SPEAK toward telephone OR LIFT handset if privacy is desired.

Handling Hold Recalls

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

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Answering Calls

If a held line is recalling, choose one of the following:

1.PRESS HOLD (station button) to place the call on hold at your station and restart hold timer.

2.PRESS line button (with flashing orange light) OR PRESS TAP to retrieve the call.

Directed Hold

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at a distant station or pick up the held call that has been on hold the longest length of time at another telephone.

To place a call on directed station hold,

1.ANSWER call.

2.PRESS INTERCOM OR TRNS/CONF if intercom call.

3.DIAL .

4.DIAL extension number of station to receive held call.

5.HANG UP.

To retrieve a held call at another station,

1.PRESS INTERCOM.

2.DIAL .

3.DIAL extension number of station where call is being held.

4.PRESS DSS/BLF button OR TAP to answer call.

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Answering Calls

GCA70-313

Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

Group Call Pickup

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1.PRESS INTERCOM.

2.DIAL .

3.SPEAK toward telephone, OR LIFT handset if privacy is desired.

Directed Call Pickup

Also, you can answer calls that ring at any telephone in the system if you know the telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1.PRESS INTERCOM.

2.DIAL .

3.DIAL extension number of ringing telephone.

4.SPEAK toward telephone, OR LIFT handset if privacy is desired.

Pickup For Monitored Stations

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

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Answering Calls

To monitor another telephone,

1.OBSERVE the BLF light indications next to the Direct Station Select (DSS/BLF) button:

Off = Station is idle.

Flashing (if enabled) = Station has an incoming call.

On = Station is busy.

To call an idle monitored station or to answer one that is ringing,

1.NOTE the BLF light condition.

2.PRESS assigned DSS/BLF button.

3.SPEAK toward telephone, OR LIFT handset if privacy is desired.

If ringing telephone

is within your designated ...DIAL # 4 calling group...

For any ringing telephone...

 

...DIAL 4 + extension code

Your

 

Station

 

 

...PRESS

If you have programmed

flashing

a DSS/BLF button for

DSS/BLF

the ringing telephone...

button

 

 

1

2

3

 

4

5

6

7

8

 

9

 

0

#

 

Ringing

Station

Answering Calls for Other Stations

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Answering Calls

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Receiving Subdued Off-Hook

Voice Announcements (SOHVA)

Handling an Incoming SOHVA

SOHVA allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1.PRESS AND HOLD MUTE.

2.SPEAK into handset. Distant party cannot hear your response.

3.RELEASE MUTE after response is complete to return to distant party.

To respond to a SOHVA nonverbally through Response Messaging (if announcing station has an LCD Speakerphone),

NOTE: See page 58 for instructions on programming a RESPONSE

MESSAGE button.

1.PRESS programmed RESPONSE MESSAGE button. (Message appears in the display of the telephone making the SOHVA).

2.CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1.PROGRAM Voice Announce Block when you hear SOHVA tone. (SOHVA call is disconnected).

NOTE: A station that is currently active in speakerphone mode can not receive a SOHVA.

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Voice Announce Blocking

If your system installer makes Voice Announce Blocking available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and generates a tone in response to attempted SOHVAs.

To block all voice-announced calls,

1.PRESS INTERCOM.

2.DIAL .

To unblock all voice-announced calls,

1.PRESS INTERCOM.

2.DIAL .

INCOMING

SOHVA

 

1

2

3

 

4

5

6

7

8

 

9

 

0

#

 

Your

SOHVA RESPONSES

SOHVA

Station

 

 

 

Delivering

 

 

 

 

Station

 

 

 

Press and Hold MUTE

 

 

VERBAL

 

 

 

 

While Speaking

 

 

 

 

 

 

 

 

 

 

Press Programmed

NONVERBAL * Response Message

Button

 

Press INTERCOM

BLOCK

and Dial 2

* To respond to LCD equipped stations only

Answering a SOHVA

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Answering Calls

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Do Not Disturb Condition

The Do Not Disturb (DND) feature keeps calls from ringing at your station and makes your station appear to be busy to intercom calls.

To enable DND, choose one of the following:

1.PRESS programmed DO NOT DISTURB button. The light next to the DO NOT DISTURB button turns on when the feature is active,

2.PRESS INTERCOM AND DIAL .

To override a do not disturb condition at another telephone,

1.MAKE intercom call AND HEAR DO NOT DISTURB tone.

2.DIAL (called party will hear several short tone bursts).

3.WAIT for reply.

To disable DND,

1.PRESS programmed DO NOT DISTURB button. The light associated with the DO NOT DISTURB button turns off when the feature is disabled,

2.PRESS INTERCOM AND DIAL .

NOTE: See page 58 for instructions on programming an ACCOUNT CODE button.

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GCA70-313 Making Calls

 

3

 

Making Calls

 

 

 

 

 

 

 

 

 

Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature, your station automatically selects a line for use when you lift the handset.

NOTE: 8112N and 8212N users must lift handset before any dialing activity.

To dial an outside number manually,

1.PRESS INTERCOM OR LIFT handset if privacy is desired. (8112N and 8212N users must lift handset.)

2.DIAL OR other line button to select line (See Line Groups in the system specific Advanced Features chapters for more information on selecting an outside line).

3.LISTEN for dial tone.

4.DIAL number.

If your station has been assigned a prime line, you will not have to select a line before dialing outside your system.

To dial an outside number using your prime line,

1.PRESS SPEAKER OR LIFT handset if privacy is desired. Outside line is automatically selected. (8112N and 8212N users must lift handset.)

2.LISTEN for dial tone.

3.DIAL number.

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Making Calls

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Making Intercom Calls

There are two methods for making intercom calls. One method causes the called telephone to ring (tone-first). The other method causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

NOTE: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to ring (tone calling),

1.PRESS INTERCOM OR LIFT handset if privacy is desired. (8112N and 8212N users must lift handset.)

2.DIAL extension number (called telephone will ring).

To tone call automatically,

1.PRESS DSS/BLF button (called telephone will ring). (8112N and 8212N users must lift handset first.)

NOTE: The following instructions assume a voice-first default setting. You can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1.PRESS INTERCOM.

2.DIAL extension number.

3.SPEAK your announcement.

To voice announce automatically,

1.PRESS DSS/BLF button.

2.SPEAK your announcement.

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Making Calls

Automatic Dialing

Automatic dialing provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

NOTE: When you call from a station not equipped with a speaker (for example, 8112N and 8212N) you must LIFT the handset AND PRESS TAP before initiating any automatic dialing activity.

To automatically dial a speed dial number stored at one of the programmable buttons on your station, choose one of the following:

1.PRESS programmed speed dial button (line selection is usually a part of the stored speed dial number).

2.PRESS SHIFT AND programmed speed dial button (to choose number stored as second choice at that button).

To speed dial a personal speed dial number stored at the dial pad,

1.DIAL speed dial number on dial pad ( to ).

NOTE: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial number’s preselected line is in use, the speed dial will not engage.

To speed dial a system speed dial number stored at the dial pad,

1. DIAL AND system speed dial number.

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