Vertical Communications EP100 User Manual

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CONVERSip EP100 Digital Endpoint

User Guide

CONVERSip EP100 Digital Endpoint

User Guide

This manual supports models EP100-12 and EP100-24.

Copyright © 2004 Comdial Corporation

All rights reserved. Unauthorized use of this document is prohibited.

Comdial Corporation

106 Cattlemen Road, Sarasota, FL 34232

(941) 554-5000 or (800) 266-3425

-Notice-

Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior notice.

CONVERSip, EP100 Digital Endpoint, EP100-12, and EP100-24 are trademarks of Comdial Corporation. All other product names are trademarks of their respective owners.

September, 2004

GCA70-410 Sept ‘04

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CONVERSip EP100 User

 

TABLE OF CONTENTS

 

INTRODUCTION ................................................................

XI

Audience Description .............................................................

xi

Related Publications ...............................................................

xi

Conventions Used in this Manual ...........................................

xi

1. OVERVIEW.......................................................................

15

1.1

Understanding the Basic Functions ..................................

17

 

1.1.1 Your EP100’s Buttons...............................................

18

 

1.1.2 EP100 Display Lights ...............................................

20

1.2

Positioning Your EP100....................................................

22

1.3

Setting Display Contrast...................................................

23

1.4

Setting a Personal Ringing Tone.......................................

24

1.5

Setting Volume Levels......................................................

24

1.6

Answering and Making Calls ...........................................

25

1.7

Speakerphone Usage Guidelines ......................................

26

2. ANSWERING CALLS .....................................................

29

2.1

Answering Outside Calls ..................................................

29

2.2

Answering Intercom Calls ................................................

30

2.3

Night-Transferred Calls - Line Access From Any

 

 

Station ..............................................................................

31

2.4

Holding Calls....................................................................

31

2.5

Call Pickup........................................................................

33

 

2.5.1 Group Call Pickup ....................................................

33

 

2.5.2 Directed Call Pickup.................................................

33

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2.5.3 Pickup For Monitored Stations .................................

34

2.6

Receiving Subdued Off-Hook Voice Announcements

 

 

(SOHVA)..........................................................................

35

 

2.6.1 Voice Announce Blocking ........................................

36

2.7

Caller ID (Automatic Number Identification) ..................

37

3. MAKING CALLS..............................................................

39

3.1

Making Outside Calls .......................................................

39

3.2

Making Intercom Calls .....................................................

40

3.3

Automatic Dialing ............................................................

41

3.4

Redialing...........................................................................

42

 

3.4.1 Redial - Last-Dialed Number....................................

42

 

3.4.2 Redial Programming (Storing Numbers) ..................

42

3.5

Camping On - Busy Station, Automatic Callback............

43

3.6

Advanced Camping On Options.......................................

44

 

3.6.1 Camping On - Idle Station, Automatic Callback ......

44

 

3.6.2 Camping On - Busy Station, Wait For An Answer

 

 

(Call Waiting) ...........................................................

45

3.7

Sending Subdued Off-Hook Voice Announcements

 

 

(SOHVA)..........................................................................

46

4. ADVANCED CALL HANDLING ..................................

49

4.1

Waiting For A Line (Queuing)..........................................

49

4.2

Conferencing.....................................................................

50

4.3

Call Forwarding................................................................

52

 

4.3.1 Forwarding a Call .....................................................

52

 

4.3.2 Diverting All Incoming Calls To Another Station....

53

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4.4

Call Forward Outside System (CFOS) .............................

54

4.5

Call Parking ......................................................................

56

 

4.5.1 Parking a Call............................................................

56

 

4.5.2 Handling Park Recalls ..............................................

56

4.6

Call Transferring...............................................................

58

 

4.6.1 Screened Call Transfers ............................................

58

 

4.6.2 Unscreened Call Transfers ........................................

59

4.7

Other Call Transferring Options .......................................

60

 

4.7.1 Hot Transfer ..............................................................

60

 

4.7.2 Quick Transfer ..........................................................

61

5. NONVERBAL MESSAGING .........................................

65

5.1

LCD Message Delivery ....................................................

65

5.2

Message Waiting Light and Messaging............................

67

5.3

Response Message Delivery.............................................

68

6. PROGRAMMING ............................................................

71

6.1

DSS Numbers ...................................................................

71

6.2

Speed Dial Numbers.........................................................

72

6.3

Feature Access Codes.......................................................

74

6.4

LCD Feature Buttons........................................................

76

6.5

Reminder Alert .................................................................

78

6.6

Response Message Button ...............................................

79

7. OTHER ADVANCED FEATURES ................................

81

7.1

Background Music............................................................

81

7.2

Line Groups ......................................................................

82

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7.3

Do Not Disturb Condition ................................................

82

7.4

Automatic Redial..............................................................

83

7.5

Tracker Paging System .....................................................

85

7.6

Auxiliary Jack...................................................................

87

7.7

Account Codes..................................................................

89

7.8

Dial By Name ...................................................................

90

7.9

Volume Control.................................................................

91

 

7.9.1 Setting Current Volume Level ..................................

91

 

7.9.2 Muting Your EP100 ..................................................

92

7.10 Default Volume Control...................................................

93

7.11 Programmed Button Display ...........................................

93

 

7.11.1 Button Functions Display (Button

 

 

Query)....................................................................

93

 

7.11.2 Status Of Busy Lines and Stations

 

 

(Busy DSS/BLF Button Inquiry)...........................

94

7.12 Automatic Set Relocation................................................

94

7.13 Paging ..............................................................................

95

APPENDIX A FEATURE ACCESS CODES .....................

97

APPENDIX B DISPLAY ABBREVIATIONS ..................

101

APPENDIX C FEATURE NETWORKING

 

SUPPORT ........................................................................

107

APPENDIX D GLOSSARY................................................

119

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This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected

Consult the dealer or an experienced radio/TV technician for help

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Introduction

This Page Intentionally Left Blank

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Revision History

 

 

 

 

 

 

 

 

Version

Changes

 

Date

 

 

 

 

 

 

01

Initial Release

 

9/01/04

 

 

 

 

 

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Introduction

This Page Intentionally Left Blank

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Introduction

This manual describes how to use the CONVERSip EP100 telephone, models EP100-12 and EP-100-24.

This manual is intended to provide:

basic knowledge of the functions and features of the EP100 LCD user interface.

step-by-step procedures for processing calls and controlling individual extension settings.

Audience Description

This manual is intended for persons who use CONVERSip EP100 telephones on a day-to-day basis.

You should:

read this manual in normal reading sequence before first using the EP100 User Interface.

refer to this manual as necessary while modifying your telephone settings.

Related Publications

This manual refers you to related publications, when appropriate, for additional information.

Conventions Used in this Manual

Many of the procedures require you to enter settings or to choose from a list of variables. To signify when you are to act upon an item, parameter, button, etc. we italicize the name of the item being acted upon. For example, the following sentences instruct you to press a specific key on your keyboard.

Press Enter.

Press Esc.

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Introduction

Press Page Up or Page Down.

Press and hold the Shift and Ctrl keys simultaneously.

In contrast, the following sentence instructs you to type in a required response; notice the word “Enter” when used in this way is not italicized because you are not pushing a specific key name.

• Enter the value you want to use for this feature.

Similarly, when you select a button or LCD menu option, we italicize the name of the button/menu item because you are required to take the action of choosing it, even though the item may not appear in italics on the endpoint or display.

• Use the arrow keys to highlight Programming and press Enter.

At other times in the manual, we discuss prompts that the system displays to you. In these cases, we enclose the exact wording of the prompt in quotation marks to signify that the system is, in essence, speaking to you.

• The system prompts, “Enter your password now.”

If the system is actually playing a recording aloud, we enclose the exact wording of the prompt in quotation marks and italics to signify that the system is in actually speaking to you.

• The system says, “You have no more new messages.”

Italics and quotes are also of course used in their normal contexts, that is, for emphasis and to identify what words are spoken.

This is called a hot transfer, that is, the system transfers the call without ringing the extension.

There are times when this manual will instruct you to enter a number from within a range of numbers. In this instance, we use the “~ “ character to indicate the range. For example, 05-01-1~3-001~100 tells you to enter:

05

01

a 1, 2, or 3,

a three-digit number that falls in the 001 to 100 range.

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1. OVERVIEW

Before you start using your CONVERSip EP100 digital endpoint, take a quick look at its layout. The EP100 has three soft keys, 12 or 24 programmable buttons, seven fixed function buttons, volume up and down buttons, an LCD, and a standard dial pad.

Figure 1-1 EP100-24

handset

speaker

LCD

VOLUME up VOLUME down

soft keys (not programmable)

24 programmable buttons

INTERCOM (default location)

MESSAGE

SHIFT

TAP

TRANSFER/

CONFERENCE

SPEAKER

MUTE

HOLD

microphone opening

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Overview

The EP100-24 and EP100-12 models are identical except for the number of programmable buttons available.

Figure 1-2 EP100-12

12 programmable buttons

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1.1 Understanding the Basic Functions

Your EP100 provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Feature

 

What it Does

Alphanumeric

Displays time, day, date, and active call

Display (Liquid

 

information

Crystal Display—

Keeps you apprised of the status of your

LCD)

 

telephone

 

 

 

• Provides programming prompts

 

 

Auxiliary Jack

• Your EP100 may be equipped with an

 

 

auxiliary jack that provides an interface for

 

 

a headset, a tape recorder, an external

 

 

ringer, or an external pager.

 

 

 

Message-Waiting

Indicates that a message awaits pick up

Light

 

 

 

 

 

Microphone Opening

Allows hands-free operation of

 

 

speakerphone (speak clearly toward

 

 

microphone opening)

 

 

 

Speaker

Sounds distant party’s voice

 

Sounds ringing and call-in-progress tones

 

 

 

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Overview

1.1.1 YOUR EP100’S BUTTONS

 

Button

 

What it Does

 

 

Soft Keys

Provide quick and easy access to system

 

 

 

 

features

 

 

 

Provide straightforward button

 

 

 

 

programming without dialing codes (the

 

 

 

 

soft keys themselves, however, are not

 

 

 

 

programmable)

 

 

 

 

 

 

INTERCOM

• Selects an intercom line, and allows you to

 

 

 

 

initiate many of the telephone’s features

 

 

 

• Your installer programs INTERCOM on a

 

 

 

 

programmable button. The default location

 

 

 

 

is the lower right-most programmable

 

 

 

 

button.

 

 

 

 

 

 

 

HOLD

Places a line or intercom call on hold

 

 

 

Stores pauses in number sequences during

 

 

 

 

programming

 

 

 

If available, scrolls through LCD response

 

 

 

 

messages

 

 

 

If multiple held calls feature is available,

 

 

 

 

scans or scrolls through calls placed on hold

 

 

 

 

(when hold light is flashing)

 

 

 

 

 

 

MUTE

• Keeps the person on the line from hearing

 

 

 

 

your conversation

 

 

 

• Allows reply to a Subdued Off-Hook Voice

 

 

 

 

Announcement (SOHVA).

 

 

 

 

 

 

Direct Station

Allows you to store numbers for automatic

 

 

Select/Busy Lamp

dialing functions.

 

 

Field (DSS/BLF)

Allows you to store telephone extension

 

 

Programmable

 

 

 

numbers for Direct Station Selection (DSS)

 

 

Buttons

 

 

 

• May be programmed as a feature button

 

 

 

 

 

 

May be designated a line button by your

 

 

 

 

system installer

 

 

 

 

 

 

 

 

 

 

 

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Button

 

What it Does

 

 

SHIFT

Allows you to enter a second tier for storing

 

 

 

 

and/or automatically dialing speed dial

 

 

 

 

numbers. (That is, you can store two speed

 

 

 

 

dial numbers at every programmable button

 

 

 

 

location—one in the regular tier and one in

 

 

 

 

the second tier). You activate the shift

 

 

 

 

function by pressing this button and turning

 

 

 

 

the shift light on before storing or

 

 

 

 

automatically dialing a speed dial number

 

 

 

 

from the second tier.

 

 

 

 

 

 

SPEAKER

• Turns your speaker on or off

 

 

 

Disconnects a call when you are on a hands

 

 

 

 

free call

 

 

 

• Ends or cancels programming

 

 

 

 

 

 

 

TAP

Recalls dial tone or generates a hook flash

 

 

 

Retrieves held calls or last call placed on

 

 

 

 

hold

 

 

 

 

 

 

TRNS/CONF

• Transfers calls

 

 

(Transfer/

Sets up conference calls

 

 

Conference)

 

 

 

 

 

 

 

 

 

 

VOLUME Up or

• Regulates the volume of the ringer, speaker,

 

 

VOLUME Down

 

handset, headset, background music, and

 

 

 

 

group listening mode

 

 

 

 

 

 

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1.1.2 EP100 DISPLAY LIGHTS

The lights (LEDs) on your EP100 indicate the status of lines, features, and intercoms.

Busy Lamp Field

 

Condition

(BLF) Lights

 

DSS/BLF

Steady red = station is in use.

programmable button

Flashing red = station is receiving a call.

 

 

Winking/Fluttering red = message-waiting

 

 

light set for you by station associated with

 

 

that DSS button.

 

 

 

Line Button

Steady green = this is your line, either on-

 

 

hook (in a hands free mode) or off-hook,

 

 

when the line is active.

 

Steady red = another station is using this

 

 

line.

 

Flashing red = a call is coming in on this

 

 

line.

 

• Flashing orange = this line is answered when

 

 

you lift the handset.

 

Winking green = your line is on hold.

 

Winking red = the call has been placed on

 

 

hold by another station.

 

Fluttering orange or green = your line has

 

 

recalled from hold.

 

Fluttering red = the line put on hold by

 

 

another station has recalled

 

 

 

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Busy Lamp Field

 

Condition

 

 

(BLF) Lights

 

 

 

Fixed Feature or

Steady red = the feature is on.

 

 

Programmable

Steady off = the feature is off.

 

 

Feature Button

 

 

 

 

 

 

 

Note: You can find the programmable buttons

 

 

 

that the installer designates feature buttons

 

 

 

through programming in the same location as

 

 

 

the DSS/BLF programmable buttons. Ensure

 

 

 

that these buttons are labeled correctly to

 

 

 

indicate their unique features.

 

 

 

 

 

 

MUTE button

• On steady = called party cannot hear your

 

 

 

 

conversation.

 

 

 

 

 

 

INTERCOM button

• Steady green or red = you are using your

 

 

 

 

intercom.

 

 

 

Fluttering red = an LCD message is set on

 

 

 

 

your telephone for others to receive when

 

 

 

 

calling.

 

 

 

Flashing orange = someone is calling your

 

 

 

 

extension or a call is being transferred to

 

 

 

 

you.

 

 

 

 

 

 

HOLD button

• Winking green = a line is on hold at your

 

 

 

 

station.

 

 

 

 

 

 

MESSAGE button

• Winking green = message awaits pick up.

 

 

 

 

 

 

SPEAKER button

• On steady (with the telephone on hook and

 

 

 

 

busy) = speakerphone mode

 

 

 

• On steady (with telephone on hook and idle)

 

 

 

 

= background music is turned on.

 

 

 

 

 

 

:

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Overview

1.2 Positioning Your EP100

When your new EP100 arrives, the system installer unpacks the phone and connects the line cord to a system jack. The following sections describe a few initial adjustments that allow you to quickly begin making and answering calls.

You should adjust the position of the EP100 on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your EP100, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the EP100 where it will detect sounds from keyboards, printers, paging systems, typewriters, or other equipment.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

Your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To adjust the pedestal,

1.Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the telephone upward with your other hand.

Adjusting the Pedestal

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2.Lift the telephone upward with one hand and raise the telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.)

3.When the telephone is at the desired height, select the closest pair of notches and insert the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills.

Note: For more tips and information on speakerphone use see Section 1.7, Speakerphone Usage Guidelines.

1.3 Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing. To adjust the display contrast,

1.Select OPTIONS.

2.Select NEXT until the DISP option appears.

3.Select DISP. Your display reads CONTRAST LEVEL

4.

Select LIGHT or DARK once

Select Display

 

for each degree of change

 

 

 

desired.

 

5.

Press SPEAKER to end.

 

Setting the Contrast Level

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Overview

1.4 Setting a Personal Ringing Tone

You can choose one of many different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To select one of the ring tones, proceed as follows:

1.Select OPTIONS.

2.Select NEXT until the RING option appears.

3.Select RING.

4.Select UP or DOWN to choose ring tone in display (a new tone

sounds each time you press the

Selecting the Ring Tone

button).

 

5.Press SPEAKER to end.

1.5Setting Volume Levels

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset.

To set the ringer loudness level, while your telephone is on-hook and idle, press the VOLUME Up or VOLUME Down button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

Note: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station.

To set the speaker and handset loudness levels,

1.Press INTERCOM button.

2.Press the VOLUME Up or VOLUME Down button once for each change in speaker volume that you desire.

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CONVERSip EP100 User

3.Lift handset.

4.Press the VOLUME Up or VOLUME Down button once for each change in handset volume that you desire.

Note: When a call ends, the system resets the speaker and handset volume of all future calls to the default setting. For instructions in setting your EP100’s default volume settings, see Section 7.9, Volume Control.

1.6 Answering and Making Calls

Your EP100 is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When you hear outside ringing (long bursts),

1.Press flashing line button.

2.Speak toward telephone or lift handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1.Press INTERCOM.

2.Speak toward telephone or lift handset if privacy is desired.

To dial an outside number manually,

1.Press INTERCOM.

2.Dial 9 or press other line button to select line (see Section 7.2, Line Groups for more information on selecting an outside line).

3.Listen for dial tone.

4.Dial number.

5.Lift handset if privacy is desired.

To dial an intercom number manually, 1. Press INTERCOM.

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Overview

2.Dial extension number (called telephone rings or tone is heard).

3.Speak toward telephone or lift handset if privacy is desired.

1.7Speakerphone Usage Guidelines

When using your EP100, the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened.

When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Both parties can not talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the EP100 where it will detect sounds from keyboards, printers, paging systems, typewriters, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

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Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

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Overview

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2. ANSWERING CALLS

2.1 Answering Outside Calls

When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your station is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the soft keys.

When you hear outside ringing (two long bursts) and observe an orange flashing light,

1.For speakerphone, press flashing line button or select ANS and speak toward telephone.

2.For privacy, LIFT handset.

3.Select DND if you do not wish to answer the call at this time.

When you hear outside ringing (two long bursts) and observe a red flashing light,

L123 J Doe

DND ANS

Outside Call on Line 123

1.Press flashing line button or select ANS.

2.Speak toward telephone or lift handset if privacy is desired.

3.Select DND if you do not wish to answer the call at this time.

Note: For more information on setting DND at your station, see Section 7.3, Do Not Disturb Condition.

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Answering Calls

2.2 Answering Intercom Calls

Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

As with an outside call, your LCD screen displays the extension number of the incoming call (e.g., Ext 321) and any caller ID information that your station is programmed to receive.

When you hear an intercom tone followed by a caller’s voice, speak toward the telephone to answer, or lift handset if privacy is desired.

When you hear intercom ringing (two short bursts),

1.Press INTERCOM or select ANS.

2.Speak toward telephone or lift handset if privacy is desired.

3.Select DND if you do not wish to answer the call at this time.

J Doe Ext 321

DND ANS

Intercom Call from J Doe

Note: For more information on setting DND at your station, see Section 7.3, Do Not Disturb Condition.

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2.3Night-Transferred Calls - Line Access From Any Station

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

If your telephone rings,

1.Press line button with flashing light.

2.Lift handset to talk.

When you hear loud ringing anywhere in the system,

1.Lift handset.

2.Press INTERCOM.

3.Choose ringing zone:

• Dial 65 through 68 to select ringing zone (1-4).

Dial 69 to answer for any zone.

2.4Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

To place a call on hold, press HOLD (station button) or select HOLD (soft key). The light above your HOLD button begins to blink.

To retrieve a held call,

1.Press line button of the held call (with winking green light), or press TAP.

2.Speak toward telephone or lift handset if privacy is desired.

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

To place a call on exclusive hold, press HOLD twice.

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To retrieve exclusive hold,

1.Press line button of held call (with winking green light), or press TAP.

2.Speak toward telephone or lift handset if privacy is desired.

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

If a held line is recalling, choose one of the following.

1.Select HOLD to place the call on hold at your station and restart hold timer.

2.Lift handset, press line button (with flashing orange light) or select ANS to retrieve the call.

Recall L123

HOLD ANS

A Recalling Held Line

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

To place a call on directed station hold,

1.Answer call.

2.Press INTERCOM or TRNS/CNF if intercom call.

3.Dial *90.

4.Dial extension number of station to receive held call.

5.Hang up.

To retrieve a held call at another station,

1.Press INTERCOM.

2.Dial #90.

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3.Dial extension number of station where call is currently on hold.

4.Press DSS/BLF button or TAP to answer call.

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

To scan your held calls and retrieve a specific one:

1.Repeatedly press HOLD to scan held call list.

2.Press TAP to retrieve call.

2.5Call Pickup

The EP100 offers three distinct methods to answer incoming calls that are ringing at other stations.

2.5.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1.Press INTERCOM.

2.Dial #4.

3.Speak toward telephone, or lift handset if privacy is desired.

2.5.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

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1.Press INTERCOM.

2.Dial *4.

3.Dial extension number of ringing telephone.

4.Speak toward telephone, or lift handset if privacy is desired.

2.5.3 PICKUP FOR MONITORED STATIONS

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish.

To monitor another telephone,

1.Observe the BLF light indications next to the Direct Station Select (DSS/BLF) button:

Off = Station is idle

Flashing (if enabled) = Station has an incoming call

On = Station is busy

To call an idle monitored station or to answer one that is ringing,

1.Note the BLF light condition.

2.Press assigned DSS/BLF button.

3.Speak toward telephone, or lift handset if privacy is desired.

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If ringing telephone

is within your designated ...DIAL # 4 calling group...

 

For any ringing telephone...

 

...DIAL 4 + extension code

Your

Ringing

Station

Station

If you have programmed a DSS/BLF button for the ringing telephone...

...PRESS flashing DSS/BLF button

Answering Calls for Other Stations

2.6Receiving Subdued Off-Hook Voice Announcements (SOHVA)

This feature allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

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To respond to a SOHVA verbally,

1.Select and hold REPLY or press

MUTE.

2.Speak into handset. Distant party cannot hear your response.

3.Release REPLY or MUTE after response is complete to return to distant party.

To respond to a SOHVA nonverbally through Response Messaging,

1.Select MSG.

2.Select HAVE HOLD or TAKE MSG. (Message appears in the display of the telephone making the SOHVA).

J Doe Ext 321 Calling

BLOCK MSG REPLY

Incoming SOHVA

HaveS12

CallingTake

Call

HoldVHLD

TKMSGMsg

BackCLBK

Message Response

3.Continue your current call with

distant party. (SOHVA caller is automatically disconnected from your telephone).

To respond to a SOHVA by blocking, select BLOCK when you hear SOHVA tone. (SOHVA call is disconnected). See Section 2.6.1,

Voice Announce Blocking for more details.

Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CANNOT receive a SOHVA.

2.6.1 VOICE ANNOUNCE BLOCKING

If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs.

To block (unblock) all voice-announced calls, 1. Select OPTIONS.

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2.Select NEXT until VAB appears.

3.Select VAB.

4.Select ON to block (or OFF to unblock).

5.Press SPEAKER to end.

 

INCOMING

 

 

SOHVA

 

Your

SOHVA RESPONSES

SOHVA

Station

 

Delivering

 

 

Station

VERBAL

 

Press and Hold MUTE

 

While Speaking

 

 

 

 

 

Select MSG And

NONVERBAL Choose Message

To Deliver

 

 

Select BLOCK

BLOCK

 

To Disconnect

 

 

 

Answering aa SOHVA

2.7Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the lower half of the LCD. If you answer the call, the number appears in the upper half of the LCD.

The system also stores numbers that ring on your line but receive no answer. If the call has been returned by someone else, selecting the S key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

To scroll through ring-no answer numbers stored on your system (CID light is flashing),

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1.Select the programmed CALLER ID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

2.Select the programmed CALLER ID button each time you wish to display the next most recent ring-no answer call to your line.

3.To dial one of the numbers in the redial queue, select the programmed SAVED NUMBER REDIAL button. The system will automatically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display shows an “S” next to numbers that have been returned.

To determine who viewed the number and returned the call, dial *.

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3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your EP100, the system automatically selects a line for use when you lift the handset or press the speaker button.

To dial an outside number manually,

1.Press INTERCOM.

2.Dial 9 or other line button to select line (see Section 7.2, Line Groups for more details).

3.Listen for dial tone.

4.Dial number.

5.Lift handset if privacy is desired.

L123

CONF ARDL

Outside Dialing Display

If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

To dial an outside number using your prime line,

1.Press SPEAKER or lift handset if privacy is desired. Outside line is automatically selected.

2.Listen for dial tone.

3.Dial number.

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3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

Note: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to ring (tone calling),

Ext 321 J Doe

1.Press INTERCOM.

2.Dial extension number (called telephone will ring).

To tone call automatically, press DSS/ BLF button (called telephone will ring).

Press Intercom to Display Extension Number

Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1.

Press INTERCOM.

Calling J Smith

 

2.

Dial extension number.

CALLBK

MSG

 

 

3.

Speak your announcement.

 

 

To voice announce automatically,

Ringing Intercom

1.

Press DSS/BLF button.

 

 

2.

Speak your announcement.

 

 

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3.3 Automatic Dialing

This feature provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. There are two types of speed dial numbers:

numbers that you store for your own use (personal speed dial numbers), and

numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial a number stored at one of the programmable buttons on your station, choose one of the following:

1.Press a programmed speed dial button (line selection is usually a part of the stored speed dial number).

2.Press SHIFT and a programmed speed dial button (to choose number stored as second choice at that button).

To speed dial a personal speed dial number while on hook, dial the speed dial number on dial pad (0 to 9).

To speed dial a system speed dial number, while on hook, dial * and the system speed dial number.

Speed Dialing Options

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3.4 Redialing

For instruction on using your system’s Automatic Redial feature, see Section 7.4, Automatic Redial.

3.4.1 REDIAL - LAST-DIALED NUMBER

To redial the last-dialed number,

1.Press SPEAKER or hang up handset to disconnect current ringing or busy tone.

2.Dial #.

3.Listen for ringing or busy tone over the telephone speaker:

3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

To permanently store a number you’ve just dialed, choose one of these

methods:

L123

SAVE CONF ARDL

 

 

1.

Select SAVE and press unused

 

 

programmable button OR,

 

2.

Press programmed SAVED

Saving a Dialed Number

 

NUMBER REDIAL button (see

Section 6.4, LCD Feature Buttons for set up details).

To store a number while you are on a call (if available),

1.Press programmed SAVE NUMBER REDIAL button twice (the display prompts you to dial a number).

2.Dial the number that you wish to save (the system immediately saves the number for later redial; it does not dial it over the line you are on now).

To redial the saved number,

1. Press line button to select a line.

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