Vertical Communications R DSU User Manual

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R

DSU and DSU II Series

Digital Telephone Systems

Non-LCD Station User’s Guide

 

R

 

1

ABC 2

DEF 3

GHI 4

JKL 5

MNO 6

PRS 7

TUV 8

WXY 9

*

0

#

 

MESSAGE

 

 

TAP

 

 

TRNS/CONF

 

 

SPEAKER

 

 

MUTE

 

 

HOLD

 

1 QZ

2 ABC

3

4 GHI

5 JKL

6

7 PRS

8 TUV

9

 

0 OPER

#

TRNS/CNF

DEF

 

 

 

MNO

1 QZ

2 ABC

3 DEF

WX Y

4 GHI

5 JKL

6 MNO

 

7 PRS

8 TUV

9 WXY

 

 

 

SHIFT

 

 

0 OPER

#

 

 

 

MUTE

TRNS/CNF

HOLD

TAP

INTERCOM

SPEAKER

SHIFT

MUTE

 

SPEAKER

 

 

 

 

 

HOLD

TAP

INTERCOM

This user’s guide applies to the following system and telephone models:

System Models:

DSU systems with software 20A and later.

DSU II systems with software 4A and later. Telephone Models:

Impact SCS 8212S-** Rev. A and later.

Impact SCS 8212N-** Rev. A and later.

Impact 8124S-** Rev. A and later.

Impact 8112S-** Rev. A and later.

Impact 8112N-** Rev. A and later.

If you need more information, consult the Speakerphone Reference Manual.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

* Tri-Level Compression is

a registered trademark of

ACS Wireless, Inc.

Comdial® strives to design the features in our communications systems to be fully interactive with one another. However, this is not always possible, as the combinations of accessories and features are too varied and extensive to insure total feature compatibility. Accordingly, some features identified in this publication will not operate if some other feature is activated.

Comdial® disclaims all liability relating to feature non-compatibility or associated in any way with problems which may be encountered by incompatible features. Notwithstanding anything contained in this publication to the contrary, Comdial® makes no representation herein as to the compatibility of features.

2/12/97

GCA70–248 Contents

Contents

1 Introducing The Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . .

1–1

1.1 Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 1.2 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 1.3 Using Your Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . 1–4 1.4 Knowing Your Telephone’s Functions . . . . . . . . . . . . . . . 1–8 1.5 Understanding What The Lights Mean. . . . . . . . . . . . . . 1–10 1.6 Understanding What The Rings Mean . . . . . . . . . . . . . . 1–11 1.7 Adjusting Your Telephone’s Pedestal . . . . . . . . . . . . . . . 1–12

2 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.1

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–1

2.3

Answering Subdued Off-Hook

 

 

Voice Announcement (SOHVA) Calls . . . . . . . . . . . . . . .

2–2

3 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.1

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–1

3.2

Using Automatic Call-Back . . . . . . . . . . . . . . . . . . . . . . .

3–4

3.3

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3–4

4

5

6

Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.1 Placing Calls On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.1 Transferring Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6–1

6.1 Conferencing Stations Together . . . . . . . . . . . . . . . . . . . . 6–1

Contents – 1

Contents

GCA70–248

7 Using The Other Telephone Features . . . . . . . . . . . .

. . . . . . . 7–1

7.1 Using The Recall/Flash Feature . . . . . . . . . . . . . . . . . . . . 7–1 7.2 Making A Paging Announcement . . . . . . . . . . . . . . . . . . . 7–1 7.3 Switching Between Pulse And Tone . . . . . . . . . . . . . . . . . 7–3 7.4 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

7.5Activating The Call Forward Outside System (CFOS)

Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4 7.6 Engaging Automatic Set Relocation . . . . . . . . . . . . . . . . . 7–5 7.7 Understanding The Data Button Light . . . . . . . . . . . . . . . 7–6 7.8 Using The IMIST Module. . . . . . . . . . . . . . . . . . . . . . . . . 7–7 7.9 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–8 7.10 Using The Dynamic Line Button Feature. . . . . . . . . . . . . 7–8

8 Sending And Receiving Non-Verbal Messages . . . . . . . . . . .

8–1

8.1

Lighting The Message-Waiting Light . . . . . . . . . . . . . . . .

8–1

8.2

SendingMessages To LCD Speakerphones . . . . . . . . . . .

8–3

8.3

Station-To-Station Messaging. . . . . . . . . . . . . . . . . . . . . .

8–3

9 Programming Your Telephone . . . . . . . . . . . . . . . . . . . . . . . .

9–1

9.1 Programming Your Telephone. . . . . . . . . . . . . . . . . . . . . .

9–1

10 Operating Your Telephone With A DSS/BLF Console . . . 10–1

10.1 Operating Your Telephone With A DSS/BLF Console . . 10–1

11 Troubleshooting Your Telephone . . . . . . . . . . . . . . . . . .

. . . 11–1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Index –1

Quick Reference Guide . . . . . . . . . . . . . . . . . . . . . Quick Reference–1

2 – Contents

GCA70–248 Introducing The Telephone

 

1

 

Introducing The Telephone

 

 

 

 

 

 

 

 

 

 

 

 

 

1.1 Using This Guide

This user’s guide describes your Comdial Impact telephone and tells you how to use it. The sections in this introductory chapter help you become familiar with your telephone’s controls and indicators. The remaining sections are titled as follows:

1.2Overview

1.3Using Your Speakerphone

1.4Knowing Your Telephone’s Functions

1.5Understanding What The Lights Mean

1.6Understanding What The Rings Mean

1.7Adjusting Your Telephone’s Pedestal

The operation chapters define often-used features and provide instructions for their use. These chapters are titled as follows:

2Answering Calls

3Making Calls

4Placing Calls On Hold

5Transferring Calls

6Conferencing Calls

The special-purpose features of the telephone are grouped into one chapter:

7 Using The Other Telephone Features

Your telephone provides several non-verbal way to communicate using lights and indicators. The descriptions of these methods are provided in a separate chapter titled:

8 Sending And Receiving Non-Verbal Messages

Non-LCD Station User's Guide 1 – 1

Introducing The Telephone

GCA70–248

You can program many of the buttons on your telephone to enhance the unit’s versatility and usability. These programming instructions are found in the following chapter:

9 Programming Your Telephone

Two DSS/BLF consoles are available for expanding a station’s memory button capacity—a 24-button and a 48-button model. The operation of these consoles is covered in the following chapter:

10.Operating Your Telephone With A DSS/BLF Console

For your convenience, a troubleshooting chart is provided in the following chapter:

11 Troubleshooting Your Telephone

There is a quick reference chart listing the feature dialing codes in the following chapter:

Appendix A Quick Reference Guide

1 – 2 Non-LCD Station User's Guide

GCA70–248

Introducing The Telephone

1.2 Overview

This user’s guide covers five different telephone models. There are several differences as noted below.

The 8112N and 8212N do not have speakerphone capability. Therefore, you must lift the handset to perform any telephone functions: making calls, answering calls, programming your telephone, etc.

The 8112N and 8212N cannot receive voice announce calls.

The 8112N and 8212N cannot use the Group Listen feature.

The 8112N and 8212N cannot use the Background Music feature.

The 8112N does not have any LEDs beside its programmable buttons and therefore does not provide any status indications for these buttons.

The 8112N does not have a mute key.

The 8112N and 8212N does not have a handset volume control.

The IMIST device only works with the 8212S and 8212N telephones.

The 8124S and 8112S telephones have a rocker switch style volume control instead of separate volume up and volume down buttons.

Message waiting lights:

On the 8124S and 8112S, the message waiting light is above the HOLD button.

On the 8112N, the message waiting light is above the dialpad.

On the 8212S and 8212N there is a dedicated message button with an associated light beside it.

Only the 8212S and 8212N support the ICVOL handset with independent volume control.

8212S and 8212N have adjustable pedestals.

Non-LCD Station User's Guide 1 – 3

Introducing The Telephone

GCA70–248

1.3 Using Your Speakerphone

On the speakerphone-equipped models (8124S-**, 8112S-**, and 8212S-**) the microphone and loudspeaker are farther away from you than when you use a handset. Both the signal from the loudspeaker and the signal to the microphone must be strengthened. When microphones and loudspeakers are close together (such as in a speakerphone), additional amplification typically generates a ringing sound (public address systems do this if the volume is too high or the microphone is too close to a loudspeaker).

Your speakerphone’s sound-activated switches allow either the microphone or the loudspeaker to be on at a given time. This means that sounds travel in only one direction at a particular moment.

To manually place a call using your speakerphone,

1.Press the line button or the INTERCOM button.

2.Dial the number.

3.When party answers, speak toward the telephone.

To autodial using your speakerphone,

1.Press the programmed button and talk when your party answers.

To answer a call with your speakerphone,

1.Press the line button with flashing red or orange light.

2.Speak toward the telephone to answer the call.

To answer an intercom call with your speakerphone,

1.Press the INTERCOM button and speak toward the telephone after hearing two short rings,

—OR—

If your system is configured for voice-first calling, speak toward the telephone to answer the call after hearing the caller’s voice.

To end a call with your speakerphone,

1.Press SPEAKER.

1 – 4 Non-LCD Station User's Guide

GCA70–248

Introducing The Telephone

Speakerphone User Guidelines

Both parties cannot talk at the same time. You must wait for silence out of your loudspeaker before talking. You must stop talking to hear the other party.

Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, and other equipment.

Speak slightly louder than normal and with a clear, authoritative voice. For the microphone to best detect your voice, speak within three feet of it and face the telephone.

Raising the volume of the loudspeaker makes it easier for the sound-activated switches in your telephone to select the distant party’s voice. Lowering the volume of the loudspeaker makes it easier for the switches to select your voice.

Since the system takes several seconds to provide the best switching, constant sound patterns—such as elongating your words and playing externally-supplied music—may prevent the sound-activated switches from operating properly.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone. Rooms with hard, flat surfaces that reflect sound may affect the sound-activated switches.

If you are using a handset and the other party is using a speakerphone, avoid breathing heavily into your microphone. Avoid other sounds that may affect the distant telephone’s sound-activated switches.

In some situations, such as when either you or the distant party are in a noisy environment, you may have to lift your handset to ensure a clear conversation.

When both you and the distant party use speakerphones, the sound-activated switches can occasionally detect both voices simultaneously, thus blocking out both voices.

Non-LCD Station User's Guide 1 – 5

Introducing The Telephone

 

 

 

 

 

 

 

 

GCA70–248

 

 

 

 

 

 

 

 

 

 

Line Buttons,

 

SCS001A

 

 

 

 

 

 

 

 

DSS/BLF Buttons

 

 

 

 

 

 

 

 

 

Programmable Buttons

 

 

 

 

 

 

 

 

 

 

 

Handset

 

 

 

 

 

 

 

 

Intercom Button*

 

 

 

 

 

 

 

 

 

 

 

 

 

1

ABC 2

DEF 3

 

 

Dialpad

 

 

 

 

 

 

Telephone Speaker

GHI

4

JKL

5

MNO 6

 

 

 

PRS

7

TUV

8

WXY 9

 

 

Message Button

 

 

 

*

 

0

 

#

 

 

 

 

 

 

 

 

 

TAP Button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

MESSAGE

 

 

 

 

Transfer/Conference Button

 

 

 

 

 

TAP

 

 

 

 

 

 

 

 

TRNS/CONF

 

 

 

 

 

 

 

 

 

SPEAKER

 

 

 

 

Speaker Button

*NOTE: The INTERCOM button

 

 

 

MUTE

 

 

 

 

 

 

 

HOLD

 

 

 

 

 

can be reprogrammed..

 

 

 

 

 

 

 

 

Mute Button

 

 

 

 

 

 

 

 

 

 

Connectors On Bottom Of Telephone

 

 

 

 

 

 

 

Hold Button

 

 

 

 

 

 

 

 

 

Microphone Opening

!

Optional IST Module

 

 

 

 

 

 

 

Volume Up

Optional Console-Top

 

 

 

 

 

 

 

Handset

 

 

 

 

 

 

Volume Down

Line Cord-Bottom

 

 

 

 

 

 

 

 

 

 

8212S Speakerphone

 

 

 

 

 

 

 

 

 

 

Line Buttons,

 

 

 

 

 

 

 

 

 

 

DSS/BLF Buttons

 

 

 

 

 

 

 

 

 

 

Programmable Buttons

 

Handset

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1

ABC 2

DEF 3

Dialpad

 

 

 

 

 

 

 

 

 

 

 

 

GHI

4

JKL

5

MNO 6

Intercom Button

 

 

 

 

 

PRS

7

TUV

8

WXY 9

 

 

 

 

 

 

*

 

0

#

 

 

 

 

 

 

 

 

MESSAGE

 

Message Button

 

 

 

 

 

 

 

 

TAP Button

 

 

 

 

 

 

 

TRNS/CONF

 

 

 

 

 

 

 

 

 

TAP

 

 

 

Volume Up

 

 

 

 

 

SPEAKER

 

Transfer/Conference Button

 

 

 

 

 

 

 

 

MUTE

 

 

 

 

 

 

 

 

 

HOLD

 

 

 

Volume Down

 

 

 

 

 

 

 

 

Mute Button

 

 

 

 

 

 

 

 

SCS002A

 

 

 

 

 

 

 

 

 

Connectors On Bottom Of Telephone

 

 

 

 

 

Hold Button

 

 

 

 

 

 

!

Optional IST Module

 

 

 

 

 

 

 

 

Line Cord

 

Handset

 

 

 

8212N Telephone

1 – 6 Non-LCD Station User's Guide

GCA70–248

Introducing The Telephone

Handset

Speaker

Dialpad

Transfer/

Conference

Button

Message

Waiting

Light

INL001

 

 

 

Line Buttons,

 

 

 

DSS/BLF Buttons,

1 QZ

2 ABC

3 DEF

Programmable Buttons

Volume Down

4 GHI

5 JKL

6 MNO

7 PRS

8 TUV

9 WXY

Volume Up

 

0 OPER

#

TRNS/CNF

 

 

Mute Button

 

 

 

HOLD

TAP

INTERCOM

SPEAKER SHIFT MUTE

Shift Button

Hold Button

TAP Button

Intercom

Microphone

Speaker

Button

Opening

Button

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connectors On Bottom Of Telephone

 

 

Line Cord

 

Handset

 

 

 

 

 

 

!

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Impact 8124S Speakerphone

Handset

 

 

 

Speaker

 

 

 

Dialpad

 

 

 

Transfer/

 

 

 

Conference

 

 

 

Button

 

 

 

 

1 QZ

2 ABC

3 DEF

Message

4 GHI

5 JKL

6 MNO

Waiting

7 PRS

8 TUV

9 WXY

Light

 

 

SHIFT

 

0OPER

#

 

 

 

MUTE

 

TRNS/CNF

 

 

 

 

 

SPEAKER

Line Buttons,

DSS/BLF Buttons,

Programmable Buttons

Volume Down

Volume Up

Shift Button

Mute Button

HOLD

TAP INTERCOM

Speaker Button

Hold Button

 

imp001

TAP Button

Intercom

Microphone

 

Button

Opening

Connectors On Bottom Of Telephone

Line Cord

 

Handset

!

 

 

Impact 8112S Speakerphone

Non-LCD Station User's Guide 1 – 7

Introducing The Telephone

GCA70–248

Handset

Transfer/

Conference

Button

Hold Button

1 QZ

2 ABC

3 DEF

4 GHI

5 JKL

6 MNO

7 PRS

8 TUV

9 WXY

 

0OPER

#

TRNS/CNF

 

TAP

HOLD

 

INTERCOM

IMP002A

Line Buttons,

DSS Buttons,

Programmable Buttons

Message

Waiting Light

Dialpad

TAP Button

Intercom Button

Connectors On Bottom Of Telephone

Line Cord

Off

Handset

 

!

Loud

 

Ringer Volume

Impact 8112N Telephone

1.4 Knowing Your Telephone’s Functions

Your telephone provides many versatile features for your use. These features are explained in terms of what they allow you to do. Refer to section 1.5, Understanding What The Lights Mean, for information about the lights associated with your telephone’s buttons.

Hold Button

Places a line or Intercom call on hold.

Stores pauses in number sequences during programming.

Intercom Button

Selects an intercom path.

Allows you to initiate many of the telephone’s features.

Message-Waiting Light

Indicates that a message awaits pick up.

1 – 8 Non-LCD Station User's Guide

GCA70–248

Introducing The Telephone

Microphone Opening

Allows hands-free operation of speakerphone (not available on 8112N and 8212N).

Mute Button

Keeps the person on the line from hearing your conversation (not available on 8112N).

Programmable Buttons

Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

Indicate which lines are either in use, ringing, or on hold.

Shift Button

Allows access to autodial numbers programmed under DSS buttons.

Speaker (not available on 8112N and 8212N)

Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

Activates group listen feature.

Speaker Button (not available on 8112N and 8212N)

Turns your speaker on or off.

Disconnects a call when you are on a handsfree call.

Ends or cancels programming.

TAP Button

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Transfer/Conference Button

Transfers calls

Sets up conference calls.

Volume Control

Regulates the volume of the ringer, speaker, handset, and group listening mode.

Non-LCD Station User's Guide 1 – 9

Introducing The Telephone

GCA70–248

1.5 Understanding What the Lights Mean

The lights on your telephone indicate the status of lines, features, and intercom.

Next to a Direct Station Select (DSS)/ Busy Lamp Field (BLF) button:

Steady red = station is in use, or in Do Not Disturb.

Flashing red = station is receiving a call or station is calling you.

Fluttering red = station-to-station messaging has been set.

Next to a line button:

Steady green = line is in use at your station. Steady red = line is in use at another station. Flashing red = a call is coming in on this line.

Flashing orange = your line is ringing and will be answered when you take the telephone off hook.

Winking green = line is on hold at your station. Winking red = line is on hold at another station.

Fluttering green = line has recalled from hold at your station. Fluttering red = line has recalled from hold at another station

Next to a fixed feature or programmable feature button:

Steady red = the feature is on. Steady off = the feature is off.

Next to an INTERCOM button:

Steady red with a quick flash = you are using your intercom.

Fluttering red = auto redial is in use, or system is in night mode (station 10).

Winking red = an LCD message is set on your telephone for others to receive when calling.

Flashing red = another station is calling you.

Next to the HOLD button:

Flashing red = message awaits pick up.

Fluttering red = automatic station relocation has been set.

1 – 10 Non-LCD Station User's Guide

GCA70–248

Introducing The Telephone

Next to the MESSAGE button (8212S and 8212N only):

Flashing red = message awaits pickup.

Next to the SPEAKER button:

On steady (with telephone on hook and busy) = speakerphone mode active.

On steady (with telephone on hook and idle) = background music turned on.

On steady (with telephone off hook and busy) = group listen is active.

Next to the MUTE button:

On steady = called party cannot hear your conversation.

Next to the SHIFT button:

On steady = shift mode is activated to allow access to second level autodial numbers programmed at DSS locations.

1.6 Understanding What the Rings Mean

Two short rings = intercom call.

Single longer ring = outside call.

One short ring burst = voice announce.

Three short ring bursts = ring back from a held call, callback from a queued call.

You can vary the ringing tone of your telephone, choosing from one of six different rings. This way, you can identify your ring even though you may not be close to your telephone.

Additionally, so you won’t be disturbed when you’re busy on a call and another call rings at your station, the ring volume is Subdued automatically.

Non-LCD Station User's Guide 1 – 11

Introducing The Telephone

GCA70–248

1.7Adusting Your Telephone’s Pedestal (Models 8212S and 8212N only)

An adjustable pedestal is provided on your telephone to allow you to select the most comfortable viewing angle. When you receive your telephone, it will be in its lowest position — down flush against the pedestal. You can raise your telephone to one of three higher positions as follows:

1.Grasp the rear of the pedestal base firmly with one hand while lifting the rear portion of the telephone upward with your other hand.

2.While pivoting the telephone upward with one hand, pivot the telephone supporting arms upward with your other hand while feeling for the notches under the telephone. Notice that there are three sets of notches under the telephone corresponding to the three positions available.

3.When the telephone is at your desired height, find the closest pair of notches corresponding to that height, and engage the supporting arms with the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

1 – 12 Non-LCD Station User's Guide

GCA70–248 Answering Calls

2

Answering Calls

 

2.1 Answering Calls

To answer a call that is ringing at your telephone,

1.If the light is flashing orange, lift handset. —OR—

If the light is red, press the flashing line and lift handset.

To answer a call using the speakerphone,

1.Press flashing line or INTERCOM button after hearing ringing. If you hear the caller’s voice, you can answer in the hands-free mode by speaking toward the telephone. This is possible when the installer has configured your system for voice-first versus tone-first intercom calling.

To answer a call that is ringing at any telephone in the system,

1.Press INTERCOM and dial 4 plus extension number of ringing telephone.

2.Speak toward telephone to answer call. Lift handset if you desire privacy.

To answer a call that is ringing at a telephone in your group,

1.Press INTERCOM and dial # 4 (ringing station must be programmed in your call pickup group).

2.Speak toward telephone to answer call. Lift handset if you desire privacy.

To answer a call that is ringing the loud ringer or night transfer station,

1.Press INTERCOM and dial 80.

2.Speak toward telephone to answer call. Lift handset for privacy.

Non-LCD Station User's Guide 2 – 1

+ 39 hidden pages