Vertical Communications DX-80TM User Manual

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DX-80TM

Digital

Executive

Telephone

User Guide

Every effort has been made to assure the accuracy of the information in this document. The manufacturer assumes no responsibility, express or implied, for errors or omissions.

Information in product documentation is subject to change without notice and does not represent a commitment on the part of Comdial. No part of Comdial manuals may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, for any purpose other than the purchaser's personal use, without the written permission of Comdial. Products mentioned in this documentation that are not manufactured by Comdial may be trademarks or registered trademarks of their respective manufacturers.

© Copyright Comdial, 2001. All rights reserved.

7260-00 Digital Executive Telephone

2-row, 16-column, feature interactive Liquid Crystal Display

30 - User

Programmable

Features /

Resource

Buttons

FEATURE: Used to access all system “Feature” codes

2.5mm Headset Jack

Standard 12-key

Dial Pad

3 Interactive buttons for dynamic displayed feature

interaction

Status Lamp indicates:

§ Headset / Speakerphone in use

§ Forward Mode § MSG Waiting § Mute Mode

§ CO Ringing § ICM RInging

VOLUME

TRANSFER: Used to transfer calls

CONFERENCE: Build & Control conferences

MUTE: Disable the

transmitter

ON/OFF:

Speakerphone / HOLD: Headset

Place and retrieve calls on hold.

DX-80 Digital Executive Telephone User Guide

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Table of Contents

Making a Call

 

 

 

9,

 

5

Outgoing Call (CO/Outside Line)

................................................................. 5

Intercom Call (to an extension)

101 156,

................................... 5

Account Code – Making a Call Using Account Code 79.....................................

5

Automatic Redial

!78..........................................................................................

 

 

5

Call Operator/Attendant 0

...........................................................................................

 

 

6

Conference, Meet Me

390 397.............................................................

6

Conference, Supervised/Unsupervised

!77.....................................................

7

Direct Inward System Access (DISA) (Optional) ..........................................................

9

Last Number Redial

!8

...........................................................................................

 

 

9

Off Hook Voice Announce with Hands-free Answerback .........................................

10

On Hook Dialing ................................................................................................................

 

 

 

 

 

11

Paging 400 408, 777................................................................

11

Saved Number Redial

!51................................................................................

 

11

Speed Dial – Extension 470 489, System 500 699. 12

In-Progress Features

 

 

 

13

Answering Machine Emulation (Listen/Pick Up)........................................................

13

Call Back – CO Line

[cbck]

.........................................................................................

 

 

13

Call Back – Extension

[cbck].......................................................................................

 

 

14

Call Park / Call Park Answer

!73...................................................................

15

Call Pick Up – Group

*.............................................................................................

 

 

 

16

Camp On – Extension

[camp]........................................................................................

 

 

16

Do Not Disturb – One Time

!4...........................................................................

 

17

Do Not Disturb – Override...............................................................................................

 

 

 

17

Flash – CO Line

!3...............................................................................................

!4

 

17

Forced Intercom Call Forward

 

17

Forced Intercom Tone Ring

*

...................................................................................

 

18

Hold, Common (System) & I-Hold Indication ............................................

18

Hold – Exclusive

!

........................................................................................

 

 

19

Hold Reminder...................................................................................................................

 

 

 

 

 

19

Holding Call Answer – Select

 

.......................................................................

 

19

Intrusion - Extension/CO Line.........................................................................................

 

 

20

Meet Me Page

!59, /

...................................................................................

 

20

Memo Pad !5*.................................................................................................

 

 

 

21

Messaging – Call Me, Text or Voice !96......................................................

21

Monitor – Extension/Outside Line..................................................................................

 

24

Mute ..................................................................................................................

 

 

 

 

 

25

Off Hook Voice Announce with Hands-free Answerback .........................................

26

Pulse to DTMF Conversion

*

...................................................................................

 

26

DX-80 Digital Executive Telephone User Guide

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Release Key

!52.................................................................................................

 

 

 

27

Saved Number Redial !51................................................................................

 

27

Transfer................................................................................................................................

 

 

 

!68

27

Transfer and Answer Call

28

Setup

 

 

 

!92

28

Alarm Clock – Extension

28

Automatic Hold

!94..........................................................................................

 

 

29

Automatic Selection (CO/Intercom)

!95......................................................

30

Background Music (BGM)

771/772.....................................................

30

Busy Ring Allow/Deny !,2.............................................................................

 

31

Call Forward - Extension

!2................................................................................

 

31

Caller ID (Standard on all CO Lines).............................................................................

 

36

Caller Identification Table – Callback !6,................................................... 36

Default Set

!69.................................................................................................

 

 

!;1

37

Dial Pad Confirmation/Touch Tone

37

Distinctive Ringing – Extension

!)7..............................................................

38

Do Not Disturb

!4.................................................................................................

 

!.8

38

Extension Feature Status Check

39

Extension Password

!97...................................................................................

 

39

Feature Key Reset

!58......................................................................................

 

 

40

Feature/Directory Number Lookup !/5.........................................................

40

Flexible Feature Button Programming

!/3...................................................

41

Headset Mode

 

!9/............................................................................................

 

 

42

Hidden Codes

 

!61............................................................................................

 

 

43

Hot Key Enable/Disable

!/6

...........................................................................

44

Hotline !9*.........................................................................................................

!98

44

Intercom Mode Selection

45

Messaging – Status Text

!90

...........................................................................

46

Night Service Mode / Activate

!63................................................................

47

Page Allow/Deny

!/9.......................................................................................

 

 

48

Pause/Pause Insertion .......................................................................................................

 

 

 

48

Phone Lock/Unlock

!97...................................................................................

 

49

Speakerphone

 

 

......................................................................................................

 

 

 

49

Status Lamp .........................................................................................................................

 

 

 

 

 

 

50

Volume Control

..................................................................................................................

 

 

 

 

50

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Making a Call

Outgoing Call (CO/Outside Line)

9,

Access to CO Lines (outside lines) is possible via several methods. In

some cases you may want to dial the specific outside line (lines 740

755) or outside line group (9,800806), but in most cases, you can simply press the outside line button .

1.Press the outside line button of an idle outside line (LED not lit). If the handset is still on-hook, the speakerphone LED will light.

2.When you hear dial tone, dial the telephone number.

3.Hang up to end the call. (Press if you are using speakerphone to hang up.)

Intercom Call (to an extension) 101 156,

Dial the extension number. (Speakerphone activates automatically.) Lift the handset for a private call.

Or…

Press the DSS button of the extension that you want to call.

Account Code – Making a Call Using Account Code 79

If you want a call to be associated with a specific account in the detailed records output from the DX-80 system (SMDR), you must enter an account code prior to making the call. The account code length is predetermined and programmed to be from 2 to 8 digits.

Operation

1.Dial the Account Code access number 79.

2.Enter a valid account code. (The DX-80 system will automatically access an idle outside line.)

3.Dial the telephone number.

Automatic Redial

!78

You can use Automatic Redial (AR) to dial the last number you dialed. The system will automatically dial the number and then wait for a predetermined time for the call to be answered. If the call is not answered during this time, the system will hang up and then try the call again. The number of attempts the phone will make is designated in the system programming.

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Operation

1.When you place a call and receive a busy signal, hang up.

2.Press !78.

Call Operator/Attendant

0

The extension that is programmed as the Attendant may receive multiple internal calls via the programmed Operator Code. The Operator Code is “0” at default.

Operation

To call the attendant (operator), press 0.

Conference, Meet Me

390 397

Conference is used to join telephone connections together. Meet Me Conference simplifies the setup process by assigning eight separate conference locations that are joined by dialing the location number. (4 parties maximum each.) Callers can be transferred easily to these locations. Users may simply dial the location number. Outside parties can join the conference via the automated attendant simply by dialing the location number at the auto attendant greeting.

Operation – Transfer a Caller to a Meet Me Conference

1.While connected to another extension or outside line, press .

2.Dial the Meet Me Conference destination for this call (390-397).

3.Hang up to complete the transfer.

Operation – Join a Meet Me Conference

1.Dial the Meet Me Conference destination to join (390-397).

2.Hang up when finished.

Operation – Join a Meet Me Conference from the Auto Attendant

1.When the automated attendant answers, dial the Meet Me Conference destination to join (390-397).

2.Hang up when finished.

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Conference, Supervised/Unsupervised

!77

The system can accommodate eight, 4-member (party) conferences simultaneously. Conferences can include a maximum of 3 outside lines and any number of extensions to a maximum of 4 conference members. One inside key telephone station is the controller of the conference and constitutes one conference member. Before a conference can be established with 4 members, a 3-member conference must be established first.

Supervised/Unsupervised

A Supervised Conference is a conference in which at least one member is an extension of the DX-80 system. The DX-80 extension that establishes a conference is the conference controller and may add and/or delete members of the conference at any time. The conference controller also has the privilege of establishing an Unsupervised Conference.

An Unsupervised Conference is a conference in which only callers on outside lines are members. All members are therefore outside of the premises and connected together using the DX-80 conference resource. An unsupervised conference may be re-joined by the initiating DX-80 extension, however, since that extension maintains control of the conference even though it is unsupervised.

Operation – Establish a Three-party Conference

1.Answer or place the first call (internal or external).

2.Press .

3.Place the second call (internal or external).

4.Press the button. The connections are joined together.

5.Hang up to end the Conference.

Operation – Establish a Four-party Conference

1.First establish a three party conference (per above).

2.Press .

3.Place the third call (internal or external).

4.Press the button. The connections are joined together. (Four parties include the initiator {Controller} of the conference.)

5.Hang up to end the Conference.

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Operation – Establish an Unsupervised Conference

1.First establish a conference (per above) with two or three outside lines.

2.Press !77. The Unsupervised Conference is established and your extension is returned to idle.

Operation – Rejoin an Unsupervised Conference

1.Press !77.

2.Your extension is rejoined to the conference connection.

Operation – Force Release a Conference Member (Conference Controller only)

1.While engaged in a conference the display shows:

XXX XXX XXX private forced

2.Press [forced].

PRESS DIR# exit

3.Press [exit] to abort the operation and return to the conference.

Or…

3.Dial the directory number (outside line number or Extension number)

to release. (You may also simply press the outside line button or DSS button of the outside line/extension to be released.)

4.That conference member is disconnected and you are rejoined in conference with the remaining members.

5.Hang up to end the Conference.

Operation – Private Connection with a Conference Member (Conference Controller only)

1.While engaged in a conference the display shows:

XXX XXX XXX private forced

2.Press [private]

PRESS DIR# exit

3.Press [exit] to abort the operation and return to the conference.

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Or…

3.Dial the directory number (outside line number or Extension number) to connect. (You may also simply press the outside line button or DSS button of the outside line/extension to be connected.)

4.That conference party is removed from the conference and connected to you.

5.You may re-establish the conference with all members by pressing the

button.

Or…

5.Hang up on the current connection and rejoin the remaining member(s) by pressing .

6.Hang up to end the conference/connection.

Direct Inward System Access (DISA) (Optional)

This optional feature allows you to remotely access system resources such as System Speed Dial, outside line Access, and Intercom dialing.

DISA can be accessed via the Automated Attendant (AAM required) as well as by dedicated DISA lines.

Operation

1.Call into the DX-80 system from some remote location.

2.When the Automated Attendant answers, press 9 to access DISA.

Or…

2.If the dialed number is a DISA line only, the line will automatically answer.

3.DISA dial tone is heard (stutter dial tone).

4.Dial an extension number, Hunt Group number, or the Operator code. Ring-back tone is heard until the call is answered.

Or to access a DX-80 outside line…

1.Dial “#” + Extension Password + Extension Number + “#” to access a system outside line to dial out.

2.Dial an outside line Group number, or speed dial location number to place an outgoing call.

3.Hang up when finished.

Last Number Redial

!8

The Last Number Redial (LNR) feature automatically dials the last number dialed from your telephone. The LNR retains sixteen (16) digits for each

DX-80 Digital Executive Telephone User Guide

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extension. You may either choose a specific outside line by first pressing that outside line button or you may allow the line to be selected automatically by the LNR feature.

Operation – Choose an Outside Line First

1.Press an outside line button.

2.Press !8.

Operation – Automatically Select an Outside Line

1.Press !8.

Off Hook Voice Announce with Hands-free Answerback

Off-Hook Voice Announce (OHVA) allows you to announce your call over the speaker of a busy extension.

To receive an OHVA call, the called extension must be using the handset. An OHVA call can be rejected easily if the call in progress should not be interrupted.

Operation – Placing an OHVA to Another Extension

1.Call the busy extension.

EXT XXX BUSY cbck msg next

2.Press [next]. The bottom row options change as follows:

camp voic

3.Press [voic]. The OHVA call is established over the called extension speakerphone.

OHVA EXT XXX

Operation – Receiving an OHVA Call

1.While on a call using the handset, you receive an OHVA call:

EXT XXX OHVA reject

2.Respond to the OHVA caller using the telephone speakerphone (no buttons to press) or press [reject] to end the OHVA call.

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On Hook Dialing

You can make outgoing calls from your digital speakerphone without lifting the handset, and you can monitor the dialing status through the built-in speaker. The button lamp is lit when you are making a call.

Operation

1.Without lifting the handset, dial any extension number. (Hot Key must be enabled in the phone system programming.)

Or…

2.Without lifting the handset, press any outside line button and dial.

3.When Hot Key is disabled, press the ON/OFF button or press an idle outside line button. Then dial without lifting the handset.

Paging

400 408, 777

You can make a public announcement to all extension users or to a portion of users. The DX-80 system provides both all-call (heard by all users) and page zone (heard by a specific group of users) paging that you access by dialing special codes. Page announcements are heard over extension speakers.

Operation

1.While in the idle condition – lift the handset.

2.Dial the Zone Page access code (extensions) 401408 external page 777for the group of users you want to page, or to page all users, press the feature button designated as ALL PAGE (if available) or dial the All Call Page access code 400.

3.You hear the Page Alert Tone.

4.Make paging announcement.

5.Hang up when finished.

Saved Number Redial

!51

Saved Number Redial is normally used whenever you want to retain a telephone number to be dialed later. The same feature code is used to Save a Dialed Number (SDN) and to dial the saved number – Saved Number Redial (SNR).

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Operation – SDN

1.After you’ve placed an outside line call for which you want to store the number, press !51.

2.The dialed number is stored in the Saved Number memory.

Operation – SNR

1.When the telephone is idle, press the feature button designated as REDIAL (if available) or press !51.

2.The stored number is dialed.

Speed Dial

Extension 470 489,

 

System 500 699

Speed Dialing allows you to store frequently dialed numbers. There are 20 speed “bins” for most extensions and 200 system speed bins that may be shared by all extensions.

Operation – Setup

1.Press !1.

2.Dial the Speed Dial location number (470489).

3.Press [show]. The current contents are displayed.

4.Press [chg].

5.Input the number you want to store, including Pauses (!70), Flash !3 and Pulse To Tone Conversion (*) codes.

6.Press [save]. That number is stored in this speed dial location.

7.Continue programming speed dial locations from step 2 above or hang-up (press twice) to exit.

Operation – Use – System Selects the Outside Line Automatically

1.Dial the Speed Dial location number (470489,

500699).

2.That speed dial number is dialed on the last outside line that you used or any outside line in the same outside line group.

Operation – Use – You Select the Outside Line to Use

1.Press the desired outside line button (or dial the outside line directory number 740-755).

2.Press !1.

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3.Dial the Speed Dial location number (470489,

500699).

In-Progress Features

Answering Machine Emulation (Listen/Pick Up)

Answering Machine Emulation requires the optional DX-80 Small Office (Voice Mail System). This feature mimics the call-screening feature of an answering machine. Whenever your voice mailbox answers a call, the DX80 allows you to screen the caller leaving the message. This option is available for only a few seconds after your voice mailbox has answered the call.

Operation

1.When an extension user voice mailbox answers a caller, you’ll hear an alert tone. The feature button programmed for Voice Mail (!64) will flash green at a fast rate.

2.Press the flashing Voice Mail button. The button LED will now flash green at a slower rate.

3.The display shows:

MONITOR VM CALL yes no

3.1.Press [yes] to monitor call. The LED of the voice mail button will light steady green. At this time you are monitoring the caller and message in progress.

3.2.Or… press [no] to exit this mode and abandon monitoring.

4.If you select [yes], the display shows:

MONITORING answer exit

5.Press [answer] to be connected to the caller and remove him from the voice mailbox. The voice mail button LED will extinguish.

6.Press [exit] to leave the caller in the voice mailbox to record her message and to return your extension to idle status.

Call Back – CO Line

[cbck]

This feature allows you to queue a busy outside line and reserve that outside line for use when it becomes available. This feature eliminates the

DX-80 Digital Executive Telephone User Guide

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need for you to observe the line status continually for availability. You may have only one Call Back active at any time.

Operation

1.Press a busy (solid red LED) outside line or outside line group button, or dial an outside line access group number (9, 800-806, 740 – 755).

2.You will hear busy tone and the display will read:

CO LN BUSY

XXX

cbck

 

3.Press [cbck] Interactive Soft Button or Dial [#] on the dial pad.

4.You will hear a confirmation tone and the display will read:

CBCK TO LINE XXX

5.A few moments later, the display will return to an idle state.

6.When the selected outside line, or an outside line in the selected outside line group, becomes available, you will hear fast ringing at the extension and the display will read:

CBCK TO LINE XXX reply del

7.Press [reply] to be connected to the available outside line and dial as usual or

8.Press [del] to delete the outside line callback.

Call Back – Extension

[cbck]

When you call an extension that is busy, in Do Not Disturb (DND), or idle, you can use this feature to queue your call so that it will be placed as soon as the extension is available (for busy or DND extensions) or the extension user returns (for idle extensions). When you send a Call Back to a busy extension, the Call Back process will begin when the busy extension hangs up. When you send a Call Back to an idle extension, the Call Back process will begin once the user performs an operation at that extension and then hangs up.

Operation

1.Dial the extension number of the busy extension.

2.If the extension you are calling is in Tone Ringing Mode, the display shows:

EXT XXX cbck msg

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