Vertical Communications 8012S User Manual

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iPrimo Speakerphone

Station User’s Guide

iPrimo Speakerphone Station User’s Guide

This User’s Guide is for the following proprietary common equipment:

FX Digital Communication Systems

This user’s guide applies to the following telephone model:

• 8900-IP-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as other Comdial publications.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna

Increase the separation between the equipment and receiver

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

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ABOUT THIS BOOK

This user’s guide serves as both an introduction for new IP speakerphone users and a reference for experienced users.

Introduction

The first chapter of the manual describes the initial setup and adjustments necessary to begin using your speakerphone.

1 Getting Started

The following chapters describe the basic and advanced features available to you from this speakerphone:

2Answering Calls

3Making Calls

4Advanced Call Handling

5Non-Verbal Messaging

6Programming

7Other Advanced Features

Following the advanced feature descriptions are two reference tables, a glossary that defines many general phrases and abbreviations which may not be familiar to users, tips on speakerphone use for the new users, and system feature sets available for various system configurations.

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Appendix A Quick Reference guide Appendix B Display Abbreviations Appendix C Glossary

Appendix D Speakerphone Characteristics

Appendix E Feature Networking Support

Finally, at the end of the publication, an index provides a detailed reference to the feature locations.

Index

Note: Throughout this book, al references to fixed buttons (keypad, DSS/ BLF, SPEAKER, HOLD, etc....) are printed in upper case, italic type; for example, PRESS INTERCOM.”

Al references to interactive buttons (which are used to make selections on the speakerphone display) are printed in upper case, bold italic type; for example “SELECT OPTIONS.”

Also, to eliminate confusion, the text of this guide instructs users to “PRESS” fixed buttons of the telephone and “SELECT” interactive buttons as in the examples above. Instructions to “DIAL” refer to numbers or symbols on the keypad.

System to System Network

The system that your IP speakerphone works into can be either a local stand-alone system or part of a system-to-system network. System- to-system networking connects several systems together in an arrangement that allows unified communications throughout the network. Depending upon the networked system to which your IP speakerphone contacts (either the host system or one of the node systems) feature set capability differs. For a complete list of features and their properties see Appendix E, Feature Networking Support. Contact your installer to determine whether your system connection is to a hub or a node system.

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TABLE OF CONTENTS

1. GETTING STARTED .........................................................

1

1.1

Setting Up Your Speakerphone...........................................

2

1.2

Positioning Your Speakerphone..........................................

2

1.3

Using Your Speakerphone ..................................................

4

1.4

Setting Display Contrast.....................................................

4

1.5

Setting a Personal Ringing Tone.........................................

5

1.6

Setting Volume Levels........................................................

6

1.7

Answering and Making Calls .............................................

7

1.8

Understanding the Basic Functions ....................................

8

1.9

Your Speakerphone’s Buttons.............................................

9

1.10 Your Speakerphone’s Display Lights...............................

12

1.11 Understanding The Large Screen Display .......................

14

2. ANSWERING CALLS ......................................................

15

2.1

Answering Outside Calls ..................................................

15

2.1.1 Using Call Handling Buttons....................................

16

2.2

Answering Intercom Calls ................................................

17

2.3

Answering Night-Transferred Calls..................................

18

2.4

Holding Calls ....................................................................

18

2.4.1

Handling Hold Recalls..............................................

20

2.4.2 Using Directed Call Hold .........................................

21

2.4.3

Specific Held Calls ..................................................

22

2.5

Call Pickup........................................................................

23

2.5.1

Group Call Pickup ....................................................

23

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2.5.2

Directed Call Pickup.................................................

23

2.5.3 Pickup For Monitored Stations .................................

24

2.5.4 Servicing a Monitored Station ..................................

25

2.6

Receiving SOHVA Announcements.................................

26

2.6.1

Handling an Incoming SOHVA ................................

26

2.6.2

Voice Announce Blocking ........................................

28

2.7

Caller ID (Automatic Number Identification) ..................

29

3. MAKING CALLS..............................................................

31

3.1

Making Outside Calls .......................................................

31

3.2

Making Intercom Calls .....................................................

33

3.3

Automatic Dialing ............................................................

34

3.4

Redialing...........................................................................

35

3.4.1

Redial - Last-Dialed Number....................................

35

3.4.2

Redial Programming (Storing Numbers) ..................

36

3.5

Camping On - Busy Station, Automatic Callback............

37

3.6

Advanced Camping On Options.......................................

39

3.6.1 Idle Station, Automatic Callback..............................

39

3.6.2 Busy Station, Wait For An Answer (Call Waiting)..

40

3.7

Sending Subdued Off-Hook Voice Announcements ........

42

4. ADVANCED CALL HANDLING ...................................

43

4.1

Waiting for a Line (Queuing)............................................

43

4.2

Conferencing.....................................................................

44

4.3

Call Forwarding ................................................................

46

4.3.1

Forwarding a Call .....................................................

46

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4.3.2 Diverting All Calls to Another Station .....................

48

4.3.3

Call Forward Outside System (CFOS) .....................

49

4.4

Call Parking ......................................................................

53

4.4.1

Parking a Call............................................................

53

4.4.2

Handling Park Recalls ..............................................

53

4.5

Call Transferring...............................................................

54

4.5.1

Screened Call Transfers ............................................

54

4.5.2

Unscreened Call Transfers ........................................

56

4.6

Other Call Transferring Options .......................................

58

4.6.1

Hot Transfer ..............................................................

58

4.6.2

Quick Transfer ..........................................................

58

5. NONVERBAL MESSAGING ..........................................

59

5.1

LCD Message Delivery ....................................................

59

5.2

Message Waiting Light and Messaging ............................

63

5.3

Response Message Delivery .............................................

65

6. PROGRAMMING .............................................................

67

6.1

DSS Numbers ...................................................................

67

6.2

Speed Dial Numbers.........................................................

69

6.3

Feature Access Codes .......................................................

73

6.4

LCD Feature Buttons........................................................

76

6.4.1

Programming Feature Access Buttons......................

79

6.5

Reminder Alert .................................................................

80

6.6

Response Message Button ................................................

83

7. OTHER ADVANCED FEATURES.................................

85

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Contents

 

7.1

Background Music............................................................

85

7.2

Line Groups ......................................................................

86

7.3

Do Not Disturb Condition ................................................

87

7.4

Automatic Redial..............................................................

89

7.5

Wireless Paging System....................................................

91

7.6

Headset Jack .....................................................................

94

7.7

Account Codes.................................................................

96

7.8

Dial By Name ...................................................................

97

7.9

Volume Control.................................................................

99

7.9.1 Setting Current Volume Level ..................................

99

7.9.2 Muting Your Speakerphone ....................................

101

7.10 Programmed Button Display .........................................

102

7.10.1Button Functions Display (Button Query)..............

102

7.10.2Busy DSS/BLF Button Inquiry...............................

102

7.11 Paging.............................................................................

103

7.12 Viewing The Call Log....................................................

105

Appendix A - Feature Access Codes ................................

107

Appendix B - Display Abbreviations................................

111

Appendix C - Glossary ......................................................

119

Appendix D - Speakerphone Characteristics ..................

131

Appendix E - Feature Networking Support ...................

135

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1. GETTING STARTED

Welcome

Congratulations and thank you for using a Comdial telephone! Your Internet Protocol (IP) large screen display speakerphone is supported by a communication system with hundreds of built-in, standard features. This manual serves as a helpful guide for using these various functions.

The sections in this introductory chapter help you initially set up your speakerphone and become familiar with the controls and indicators. The remaining sections are titled as follows:

Setting Up Your Speakerphone

Understanding the Basic Functions

Your Speakerphone’s Buttons

Your Speakerphone’s Display Lights

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Getting Started

1.1 Setting Up Your Speakerphone

When your new speakerphone arrives, you or the system installer must unpack it and make the necessary connections. Comdial publication IMI81-082, Installing the IP Speakerphone, discusses the technical installation requirements

PC Throughput Jack (MDX Connection) Connect to PC’s network jack.

System Connection Jack (MDI Connection) Connect to IP network.

IPConnect.cdr

Power Connection Jack Connect wall transformer here.

Figure 1-1 IP Speakerphone Pedestal

The following paragraphs in this chapter of the user guide describe a few initial adjustments that, once the station is properly installed, you can make to allow you to quickly begin making and answering calls with some of the more basic features.

1.2 Positioning Your Speakerphone

You should adjust the position of the speakerphone on your desk or table to suit your individual needs and maximize the performance of the sound activated features. When using your speakerphone, the microphone and loudspeaker are farther from you than when you use a handset. Some positioning tips to consider include:

For the microphone to best detect your voice, speak within three feet of it and face the speakerphone.

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Background noise may prevent the sound-activated switches from operating properly. Avoid placing the speakerphone where it will detect sounds from typewriters, keyboards, printers, paging systems, or other equipment.

Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or enclosures. Do not let obstructions come between you and the microphone.

Your telephone’s pedestal is adjustable in height to allow you to select the most comfortable viewing angle. When you receive the telephone, the pedestal is in its lowest position—flush against the pedestal.

To Adjust the Pedestal,

1.Grasp the rear of the pedestal base firmly with one hand and lift the rear portion of the telephone upward with your other hand.

Telephone

 

 

First Notch

 

Second Notch

Supporting Arm

Third Notch

(For Highest Position)

 

PED01

Pedestal Base

Figure 1-2 Adjusting the Pedestal

2.Lift the telephone upward with one hand and raise the telephone supporting arms upward with your other hand. (Notice there are three sets of notches under the telephone corresponding to the three positions available.)

3.When the telephone is at the desired height, select the closest pair of notches and insert the supporting arms in the notches. Press down slightly on the telephone until you feel the supporting arms snap into place.

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Also remember, as with any piece of electronic equipment, your telephone may be damaged by contact with liquids. Please try to place the telephone in an area that is free from the danger of spills.

1.3 Using Your Speakerphone

To manually place a call using your speakerphone,

1.Press Intercom or Line button.

2.Dial the number.

3.When party answers, speak toward the telephone.

To automatically dial a number using your speakerphone,

—Press the pre programmed speed dial or DSS/BLF button and speak toward the telephone when your party answers.

To answer a call with your speakerphone,

1.Press the Intercom or line button with flashing red or orange light.

2.Speak toward the telephone to answer the call.

3.Press the Speaker button to end.

NOTE: For more tips and information on speakerphone operation including the use of a Full-Duplex Speakerphone, see Appendix D, Speakerphone Characteristic on page.131

1.4 Setting Display Contrast

You can darken or lighten the contrast of the display for best viewing.

To adjust the display contrast,

1.Select Options.

2.Select Programming.

3.Select Contrast Level.

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4.Select the Contrast Level interactive button (to the right of the LCD, on the same row as the words “Contrast Level”) once for each change of darkness you desire. Each press of the button makes the display darker until you go past level eight and return to level one.

5.Select EXIT to end.

1.5Setting a Personal Ringing Tone

You can choose one of eight different ring tones for your telephone. Often, when several telephones are located close together, each user chooses a different personal ring tone.

To Select One Of The Ring Tones, Proceed As Follows:

1.Select OPTIONS.

2.Select Programming.

3.Select NEXT.

4.Select the Ring Tone interactive button (to the right of the LCD) to scroll through the eight ring tones.

5.Select EXIT to end.

The next time your telephone rings, you will hear the new ring tone.

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Getting Started

1.6 Setting Volume Levels

The volume control on your telephone is a multipurpose control you can use to set the volume (loudness) of the ringer, the speaker, and the handset. There are four ringer loudness levels (plus an off position).

To Set The Ringer Loudness Level,

1.While your telephone is on-hook and idle, press the VOLUME UP or VOLUME DOWN button once for each change in loudness you desire. The ringer sounds once for each change as an example of the current setting.

2.SELECT SAVE to end.

NOTE: If you set the ringer to the OFF position, your telephone sounds a short ring burst once for each call you receive at your station.

To Set The Speaker And Handset Loudness Levels,

1.Press the INTERCOM button.

2.Press the VOLUME UP or VOLUME DOWN button once for each change in speaker volume that you desire.

3.Select SAVE.

4.Lift the handset.

5.Press the VOLUME UP or VOLUME DOWN button once for each change in handset volume that you desire.

6.Select SAVE.

NOTE: When a call ends, the system resets the speaker and handset volume of all future calls to the programmed setting. For instructions in setting your speakerphone’s default volume, see Volume Control section in the system specific Other Advanced Features chapter on page.99

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1.7 Answering and Making Calls

Your speakerphone is now properly configured to answer and make calls to both stations within your system (intercom calls) and outside lines. Remember that when dialing an outside number, you must first select a line to connect your system to the local exchange.

When You Hear Outside Ringing (Long Bursts),

1.Press the flashing line button.

2.Speak toward the telephone or lift the handset if privacy is desired.

When You Hear Intercom Ringing (Two Short Bursts),

1.Press INTERCOM.

2.Speak toward the telephone or lift the handset if privacy is desired.

• To Dial An Outside Number Manually,

1.Press INTERCOM.

2.DIAL 9 or press a line button to select a specific line (See Line Groups in the system specific Features chapters for more information on selecting an outside line).

3.Listen for dial tone.

4.Dial the number.

5.Lift the handset if privacy is desired.

• To Dial An Intercom Number Manually,

1.Press INTERCOM.

2.Dial the extension number (called telephone will ring or tone will be heard).

3.Speak toward telephone or lift the handset if privacy is desired.

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Getting Started

1.8 Understanding the Basic Functions

Your speakerphone provides many versatile features for your use. These features are explained in terms of what they allow you to do.

Alphanumeric Display (Liquid Crystal Display—LCD)

Displays time, day, date, and active call information.

Keeps you apprized of the status of your telephone.

Provides programming prompts.

Headset Jack

—Your iPrimo LCD speakerphone is equipped with a headset jack that provides an interface for a headset.

Message-Waiting Light

—Indicates that a message awaits pick up.

Microphone Opening

—Allows hands-free operation of speakerphone (speak clearly toward microphone opening).

Speaker

Sounds distant party’s voice.

Sounds ringing and call-in-progress tones.

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1.9 Your Speakerphone’s Buttons

Hold Button (HOLD)

Places a line or intercom call on hold.

Stores pauses in number sequences during programming.

If available, scrolls through LCD response messages.

If multiple held calls feature is available, scans or scrolls through calls placed on hold (when hold light is flashing).

Interactive Buttons (located below alphanumeric display)

Provide quick and easy access to system features.

Provide straightforward button programming without dialing codes (the interactive buttons themselves, however, are not programmable).

Intercom Button (INTERCOM)

Selects an intercom line.

Allows you to initiate many of the telephone’s features.

Mute Button (MUTE)

Keeps the person on the line from hearing your conversation.

Allows reply to a Subdued Off-Hook Voice Announcement (SOHVA).

Direct Station Select/Busy Lamp Field (DSS/BLF)

Programmable Buttons

Allow you to store numbers for automatic dialing functions.

Allow you to store telephone extension numbers for Direct Station Selection (DSS).

May be programmed as a feature button.

May be designated a line button by your system installer.

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Shift Button (SHIFT)

—Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is, you can store two speed dial numbers at every programmable button location—one in the regular tier and one in the second tier). You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier.

Speaker Button (SPEAKER)

Turns your speaker on or off.

Disconnects a call when you are on a hands free call.

Ends or cancels programming.

Tap Button (TAP)

Recalls dial tone or generates a hookflash.

Retrieves held calls or last call placed on hold.

Places flash while programming speed dial number.

Transfer/Conference Button (TRNS/CONF)

Transfers calls.

Sets up conference calls.

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Volume Control (VOLUME UP or VOLUME DOWN)

—Regulates the volume of the ringer, speaker, handset, headset, background music, and group listening mode.

 

LCD Graphic

 

Display

Interactive Buttons 1-5

Interactive Buttons 6-10

Handset

 

Telephone Speaker

Interactive Buttons 11-13

 

 

Intercom Button*

 

Message Waiting Light*

Dialpad

Shift Button*

TAP Button*

 

Transfer/Conference

 

Button*

 

Speaker Button*

 

Mute Button*

 

Volume Up

 

 

Hold Button*

 

 

 

 

Volume Down

Microphone Opening

* NOTE: These are default button locations.

 

 

Your system installer may have reprogrammed

 

 

 

these buttons to better suit your application.

Figure 1-3 8900-IP Large Screen Display Speakerphone

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Getting Started

1.10 Your Speakerphone’s Display

Lights

The lights (LEDs) on your LCD speakerphone indicate the status of lines, features, and intercoms.

Busy Lamp Field (BLF) lights (next to a Direct Station Select/ Busy Lamp Field or DSS/BLF programmable button):

Steady red = station is in use.

Flashing red = station is receiving a call.

Winking/Fluttering red = message-waiting light set for you by station associated with that DSS/BLF button.

Next to a line button:

Steady green = this is your line, either on-hook (in a hands free mode) or off-hook, when the line is active.

Steady red = another station is using this line.

Flashing red = a call is coming in on this line.

Flashing orange = this line will be answered when you lift the handset.

Winking green = your line is on hold.

Winking red = the call has been placed on hold by another station.

Fluttering orange or green = your line has recalled from hold.

Fluttering red = the line put on hold by another station has recalled.

Note: You can find the programmable buttons that the installer designates line buttons in the same location as the DSS/BLF buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

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Next to a fixed feature or programmable feature button:

Steady red = the feature is on.

Steady off = the feature is off.

Note: You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS/BLF programmable buttons. Ensure that these buttons are labeled correctly to indicate their unique features.

The MUTE Button:

—On steady = called party cannot hear your conversation.

The INTERCOM Button:

Steady green or red = you are using your intercom.

Fluttering red = an LCD message is set on your telephone for others to receive when calling.

Flashing orange = someone is calling your extension or a call is being transferred to you.

The HOLD Button:

—Winking green = a line is on hold at your station.

The MESSAGE-WAITING Button:

—Winking red = message awaits pick up.

The SPEAKER Button:

On steady (with the telephone on hook and busy) = speakerphone mode

On steady (with telephone on hook and idle) = background music is turned on.

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Getting Started

1.11 Understanding The Large Screen

Display

Your speakerphone has a large screen display consisting of six lines of 24 possible character positions per line. This provides you with much more system information than can be presented on two-line displays. This large display allows you many programming options as well as quick and easy selection of the many features available on your speakerphone. Your speakerphone has 13 interactive buttons for selecting or programming features.

When your speakerphone is idle, the first line in your display shows the day, date and time while the sixth line displays the word OPTIONS. If your system is using the voice mail option, this is also indicated in the sixth line by the word VMAIL. If your voice mail has four messages for you, for example, the VMAIL display is replaced by 4MSG.

Wednesday 19 11:36am

VMAIL

OPTIONS

Figure 1-4 Idle Display

Lines two through four are used on the idle display to indicate features that may be active (flashing), enabled or set.

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2. ANSWERING CALLS

2.1 Answering Outside Calls

When an outside call rings at your station, the LCD screen displays the system line number of the incoming call (e.g., L123) and any caller ID information that your ringing line is programmed to receive. In addition to simply lifting the handset, your other options for answering the call are displayed above the interactive buttons.

When you hear outside ringing (two long bursts) and observe an orange flashing light,

1.For speakerphone, press the flashing line button or select Answer and speak toward the telephone.

2.For privacy, lift the handset.

3.Select Do Not Disturb if you do not wish to answer the call at this time. (Selecting Do Not Disturb stops your telephone from ringing but continues to send a ringing tone to the caller.) The associated BLF will continue to flash until the caller disconnects.

Figure 2-1 Answering an Outside Call

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Answering Calls

When you hear outside ringing (two long bursts) and observe a red flashing light,

1.Press the flashing line button or Select Answer.

2.Speak toward telephone or lift the handset if privacy is desired.

3.Select Do Not Disturb if you do not wish to answer the call at this time.

NOTE: For more information on setting Do Not Disturb at your station, see section titled Do Not Disturb Condition on page 87.

2.1.1 USING CALL HANDLING BUTTONS

After you have answered an outside call at your station, your LCD will display HOLD, TRANSFER, CONFERENCE, GROUP LISTEN, and RECORD

1.Select Hold to place the call on hold at your station, or

2.Select Transfer to initiate a transfer to another station, then dial the station number, announce the call or hang up to complete the transfer, or

Figure 2-2 Selecting Hold, Transfer, or Conference

3. Select Conference to initiate a conference call.

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iPrimo Speakerphone Station User’s Guide

4.Select Group Listen to activate the speaker while using the handset or headset, so a group can listen to the conversation but not interact with the calling party.

5.Select Record to record the call (if VMAIL is installed).

2.2Answering Intercom Calls

An intercom call is one that is made from one system telephone to another. Your station receives intercom calls in one of two ways depending upon system programming. In a voice-first setting, a short tone is followed by the caller’s voice heard on the speaker. With a tone-first setting, the telephone rings in a distinctive pattern and the user of the receiving station must take action to answer.

As with an outside call, your screen displays the line number of the incoming call (e.g., L123) and any caller ID information that the ringing line is programmed to receive.

• When you hear an intercom tone followed by a caller’s voice,

—Speak toward the telephone to answer, or lift the handset if privacy is desired.

Figure 2-3 Intercom Call from J. Doe

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Answering Calls

When you hear intercom ringing (two short bursts),

1.Press INTERCOM or select Answer.

2.Speak toward the telephone or lift the handset if privacy is desired.

3.Select Do Not Disturb if you do not wish to answer the call at this time.

NOTE: For more information on setting Do Not Disturb at your station, see section titled Do Not Disturb Condition on page 87.

2.3 Answering Night-Transferred Calls

The system attendant can transfer incoming calls to a particular station or stations for off-hour ringing.

If your telephone rings,

1.Press the line button with the flashing light.

2.Lift the handset to talk.

When you hear loud ringing anywhere in the system,

1.Lift the handset.

2.Press INTERCOM.

3.Choose the ringing zone:

• Dial 65 through 68 to select ringing zone (1-4).

Dial 69 to answer for any zone.

2.4Holding Calls

You can place a call on hold and retrieve it later. With a regular hold, you can pick up the held call at your telephone or another user can pick the call up at a telephone sharing the held call line appearance.

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iPrimo Speakerphone Station User’s Guide

• To place a call on hold,

—Press HOLD (station button) or select Hold (interactive button).

To retrieve a held call,

1.Press the line button of the held call (with winking green light), or INTERCOM for intercom call held or press TAP.

2.Speak toward the telephone or lift the handset if privacy is desired.

Figure 2-4 Holding a Call

Note: Unless you use your HOLD button to scroll through the calls on hold, TAP always retrieves the last number placed on hold, regardless of whether you have line appearance for the line on which the call is holding.

With an exclusive hold condition, you must pick up the held call at your telephone; no other telephone has access to the call.

To place a call on exclusive hold,

—Press HOLD twice.

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Answering Calls

To retrieve exclusive hold,

1.Press the line button of held call (with winking green light), or press TAP.

2.Speak toward the telephone or lift the handset if privacy is desired.

2.4.1 HANDLING HOLD RECALLS

After a call has been on hold for the period of time (set by the installer of your system), the system causes four quick hold recall tone bursts to sound at your telephone, the flash rate of the line button becomes faster and the light becomes orange. If the call is on exclusive hold, it will revert to manual hold after the hold recall period.

Figure 2-5 A Recalling Held Line

If a held line is recalling, choose one of the following:

1.Select Hold to place the call on hold at your station and restart hold timer.

2.Lift the handset, press the line button (with flashing orange light) or select Answer to retrieve the call.

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2.4.2 USING DIRECTED CALL HOLD

The installer can add a directed station hold feature to your telephone. With this feature, you can place a call on hold at another station. You can also pick up the held call that has been waiting the longest length of time at another telephone.

To place a call on directed station hold,

1.Answer the call.

2.Press INTERCOM or TRNS/CONF if intercom call.

3.Dial *90.

4.Dial the extension number of the station to receive the held call.

5.Hang up.

To retrieve a held call at another station,

1.Press INTERCOM.

2.Dial #90.

3.Dial the extension number of the station where the call is currently on hold.

4.Press TAP to answer call.

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2.4.3 SELECTING SPECIFIC HELD CALLS

Often, you will have more than one call on hold at your station. You know you can retrieve the last call placed on hold simply by pressing TAP; however, if you do not have line appearance for a line on which another call is holding, the system provides a way for you to access that call before servicing the last call you placed on hold.

To scan your held calls and retrieve a specific one:

1.Repeatedly press HOLD to scan held call list.

2.Press TAP to retrieve call.

Figure 2-6 Scan Calls on Hold

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2.5 Call Pickup

The Impact system offers three distinct methods to answer incoming calls that are ringing at other stations.

2.5.1 GROUP CALL PICKUP

The installer often arranges several telephones together in a user group. If your telephone is so arranged, you can answer calls that are ringing at other stations within your particular group.

To answer a call that is ringing within your group,

1.Press INTERCOM.

2.DIAL #4.

3.Speak toward the telephone, or lift the handset if privacy is desired.

2.5.2 DIRECTED CALL PICKUP

Also, you can answer a call that is ringing at any telephone in the system if you know the ringing telephone’s extension number.

To answer a call that is ringing at any telephone in the system,

1.Press INTERCOM.

2.Dial *4.

3.Dial the extension number of the ringing telephone.

4.Speak toward the telephone, or lift the handset if privacy is desired.

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2.5.3 PICKUP FOR MONITORED STATIONS

Your telephone may have the personal intercom number of another telephone appearing at a programmable button location. You can use the light associated with this button to monitor the status of that telephone, and you can press the button to make a call to that telephone if you wish. The associated light is known as the Busy Lamp Field (BLF) light, and the button is known as the Direct Station Select (DSS) button. If the installer arranged for your telephone to have the station monitoring feature, the BLF light shows activity status at the monitored telephone.

• To monitor another telephone,

—Observe the BLF light indications next to the Direct Station Select (DSS/BLF) button:

Off = Station is idle

Flashing (if enabled) = Station has an incoming call

On = Station is busy

Note: If you do not have the station monitoring feature, the BLF light shows just the following information: Off = idle, On = busy.

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2.5.4 SERVICING A MONITORED STATION

To call an idle monitored station or to answer one that is ringing,

1.Note the BLF light condition.

2.Press the assigned DSS/BLF button.

3.Speak toward the telephone, or lift the handset if privacy is desired.

If ringing telephone is within your designated calling group...

...Dial #4

COM DIAL*

Impact

Your

Station

For any ringing telephone

...DIAL *4 + extension

SOHVA

Delivering

Station

If you have

...PRESS

programmed a DSS/BLF

flashing

button for the ringing

DSS/BLF button

Note: If you place this call on hold or if you transfer it to another telephone, the BLF light flashes a hold signal. You can retrieve the call by pressing TAP.

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2.6 Receiving SOHVA Announcements

2.6.1 HANDLING AN INCOMING SOHVA

Subdued Off-Hook Voice Annoucements (SOHVA), allows an intercom caller to break into your call by making an announcement through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally,

1.Select and hold the REPLY interactive button.

2.Speak into the handset. The distant party cannot hear your response.

3.Release REPLY after response is complete to return to distant party.

Figure 2-7 Handling an Incoming SOHVA Call

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To respond to a SOHVA non verbally through Response Messaging,

1.Select Message.

2.Select one of the messages appearing in your LCD by selecting the corresponding interactive button. (Message appears in the display of the telephone making the SOHVA).

3.Continue your current call with distant party. (SOHVA caller is automatically disconnected from your telephone).

To respond to a SOHVA by blocking (see Voice Announce Blocking for more information),

—Select BLOCK when you hear the SOHVA tone. (SOHVA call is disconnected).

Note: A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA.

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2.6.2 VOICE ANNOUNCE BLOCKING

If your system installer makes this feature available, you can prevent voice announcements from sounding over your telephone speaker if you wish. This feature also blocks Subdued Off-Hook Voice Announcements (SOHVA) and will refuse any attempted SOHVAs.

Figure 2-8 Selecting Voice Announce Block

To block (unblock) all voice-announced calls,

1.Select OPTIONS.

2.Select Programming.

3.Select Voice Announce Block.

4.Select ON interactive button to block (or OFF to unblock).

5.Select EXIT to end.

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COMDIAL*

Impact

Your

Station

INCOMING

SOHVA

SOHVA RESPONSES SOHVA

 

 

 

Delivering

 

 

 

Station

 

 

Select and Hold REPLY

 

VERBAL

 

 

 

While Speaking

 

 

 

 

 

 

 

 

Select MSG And

NONVERBAL Choose Message

To Deliver

 

 

Select BLOCK

BLOCK

 

To Disconnect

 

 

 

Figure 2-9 SOHVA Responses

2.7Caller ID (Automatic Number Identification)

When installed by system programming, the Caller ID feature allows you to view incoming call numbers before you answer them. Incoming call numbers flash in the left half of the LCD. If the name of the calling party is available it will display in the second half on the right side of the LCD. If you answer the call, the number appears steady in the left half of the LCD.

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The system also stores numbers that ring on your line but receive no answer. The system indicates that it has stored ring-no answer numbers by causing the programmed Caller-ID (CID) light on your telephone to flash. Pressing the CID button allows you to view the stored numbers one at a time. Pressing the programmed SAVED NUMBER REDIAL button causes the system to dial the displayed number. If the call has been returned by someone else, selecting the T key reveals who returned the call. Everyone sharing your line can scroll through the stored numbers and choose which calls to return.

To scroll through ring-no answer numbers stored on your system (CID light is flashing),

1.Select the CID button on your telephone. Your LCD will display the calling number, date, and time the call came in. The most recent call appears first in the list.

2.Select the CID button each time you wish to display the next most recent ring-no answer call to your line.

3.To dial one of the numbers in the redial queue, select the SAVED NUMBER REDIAL button. The system will automatically dial the number.

Depending on your system programming, when a call is returned it might remain in the ring-no answer queue or the system might delete it from the ring-no answer queue. Your system installer can tell you how the feature is programmed. If the system is programmed to leave a returned number in the redial queue, the display will show a “S” next to numbers that have been returned.

To determine who viewed the number and returned the call,

—DIAL *.

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3. MAKING CALLS

3.1 Making Outside Calls

You can manually dial a number over any telephone line you select. Or, if the installer assigned a prime line or the idle line preference feature to your LCD speakerphone, the system automatically selects a line for use when you lift the handset or press the speaker button.

To dial an outside number manually,

1.Press INTERCOM and dial 9, or select a line button.

2.Listen for dial tone.

Figure 3-1 Outside Dialing Display

3.Dial the number.

4.Lift the handset if privacy is desired.

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If your station has an assigned prime line, you will not have to select a line before dialing outside your system.

To dial an outside number using your prime line,

1.Press SPEAKER or lift the handset if privacy is desired. Outside line is automatically selected.

2.Listen for dial tone (LCD displays “Dial Number”.)

3.Dial number.

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3.2 Making Intercom Calls

There are two methods for making an intercom call. One causes the called telephone to ring (tone-first). The other causes your voice to sound out at the called telephone (voice-first). Your installer can set the system to deliver either tone-first or voice-first calling.

Note: The following instructions assume a tone-first setting. You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To manually cause the other telephone to ring (tone calling),

1.Press INTERCOM or select Dial by Name.

2.Dial the extension number (called telephone will ring).

Figure 3-2 Intercom Call Screen

• To tone call automatically,

—Press DSS/BLF button (called telephone will ring).

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Note: The following instructions assume a voice-first default setting. Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS/BLF button again.

To voice announce manually,

1.Press INTERCOM.

2.Dial the extension number.

3.Speak your announcement.

To voice announce automatically,

1.Press the DSS/BLF button.

2.Speak your announcement.

3.3 Automatic Dialing

This feature provides oneor two-button speed dialing using programmable buttons at which you have previously stored numbers. Two levels of number storage are available at each storage location, and you can use one or both levels as needed. Further, since you usually store a line choice as part of a speed dial number, line selection is automatic with speed dialing.

There are two types of speed dial numbers: (1) numbers that you store for your own use (personal speed dial numbers), and (2) numbers that the system attendant stores for everyone’s use (system speed dial numbers).

To automatically dial a number stored at one of the programmable buttons on your station, choose one of the following:

—Press the programmed speed dial button, or press SHIFT and the programmed speed dial button.

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• To speed dial a personal speed dial number,

—While on hook, dial the speed dial number on the dial pad (0 to 9).

• To speed dial a system speed dial number,

—While on hook, dial * and the system speed dial number.

Note: If you are already on a line, you must press SHIFT before dialing the personal or system speed dial numbers that are stored at the dial pad. Also, if a speed dial’s preselected line is in use, the speed dial will not engage.

Note: Due to programming action, the available system speed dial codes on some systems can be either *100 - *599, *000 - *999, or *0000 -*1999.

3.4 Redialing

For instruction on using your system’s Automatic Redial feature, see page 89 in the Other Advanced Features chapter.

3.4.1 REDIAL - LAST-DIALED NUMBER

To redial the last-dialed number,

1.Press SPEAKER or hang up the handset to disconnect the current ringing or busy tone.

2.DIAL #.

3.Listen for ringing or busy tone over the telephone speaker.

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3.4.2 REDIAL PROGRAMMING (STORING NUMBERS)

To permanently store a number you’ve just dialed, choose one of these methods:

1.While the number is still ringing, select MORE, then select

SAVE.

2.Press an unused programmable button location.

To store a number while you are on a call (if available),

1.Press the programmed SAVE NUMBER REDIAL button twice (the display prompts you to dial a number).

2.Dial the number that you wish to save (the system immediately saves the number for later redial; it does not dial it over the line you are on now).

To redial the saved number,

1.Press a line button to select a line.

2.Press the programmed SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).

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3.5Camping On - Busy Station, Automatic Callback

If you call another station and receive a busy signal or a Do Not Disturb tone, you can press a button that will cause the system to ring your telephone when the station is available. This is called “camping on at a station.” Please note that you can camp on to only one station at a time.

• To camp on at any busy station,

Figure 3-3 Setting Camp-On

1.Select Camp-On.

2.Your telephone immediately hangs up. When the station you called becomes available, your telephone will ring with five short tone bursts.

When you hear five short tone bursts,

—Press INTERCOM or select Answer. The other telephone will start ringing.

Note: If you do not press INTERCOM after the ring back tones within the time limit set by the installer, the call back is canceled.

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To cancel the call back before your telephone sounds the tone bursts,

—Press INTERCOM and dial #6 or select CLEAR.

• To camp on at a station with a Do Not Disturb condition set,

—Select Camp-On. A call back will occur when called station is no longer set in the Do Not Disturb mode.

Figure 3-4 Clearing Camp-On

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3.6 Advanced Camping On Options

3.6.1 IDLE STATION, AUTOMATIC CALLBACK

If you call another station and hear ringing but receive no answer, you can press a button that will cause the system to ring your telephone when any activity is initiated at that station.

To camp on at a station for which you hear ringing but receive no answer,

—Select Call Back. Callback will occur after any activity is initiated at dialed station.

• To cancel the camp-on condition,

—Press INTERCOM and dial #6 or select CLEAR.

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