Vertical Communications DSU II User Manual
DSU II Digital Expandable Systems
Single Line Proprietary Telephone
Station User’s Guide
This publication supports the
Impact LCD Speakerphones
GCA70–246.06 07/00
Printed in U.S.A.
This User’s Guide is for the following system:
DSU II Digital Expandable Systems
This user’s guide applies to the following telephone models:
Impact 8101N-** Rev. A and later.
•
Impact 8201N-** Rev. A and later.
•
Contact your Comdial dealer for updates of this as well
as other Comdial publications.
GCA70-246 Contents
About This Book
This user’s guide serves as both anintroduction for new speakerphone users and a
reference for experienced users.
Introduction
Thefirstchapterofthemanualdescribestheinitialsetupandadjustmentsnecessary
to begin using your speakerphone.
1 Getting Started
The following chapters describe the basic and advanced features of the DSU II
Digital Expandable Systems.
2 Answering Calls
3 Making Calls
4 Advanced Call Handling
5 Nonverbal Messaging
6 Programming
7 Other Advanced Features
Following the advanced features descriptions are a reference table and a glossary
that defines many general phrases and abbreviations which may not be familiar to
users.
Appendix A Quick Reference Guide
Appendix B Glossary
Finally, at the end of this publication, an index provides a detailed reference to the
feature locations.
Index
Single Line Proprietary Telephone Station User’s Guide i
Contents GCA70-246
NOTE: Throughout this book, all references to fixed buttons (keypad,
DSS/BLF, SPEAKER, HOLD, etc...) are printed in upper case, italic type; for
example, “PRESS INTERCOM .”
All references to interactive buttons (which are used to make selections on
the speakerphone display) are printed in upper case, bold italic type; for
example, “SELECT
OPTIONS
.”
Also, to eliminate confusion, the text of this guide instructs users to
“PRESS” fixed buttons of the telephone and “SELECT” interactive buttons
as in the examples above. Instructions to “DIAL” refer to numbers or
symbols on the keypad.
ii Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Contents
Contents
1 Getting Started ..................1
Setting Up Your Station ..............1
Your Station’s Buttons ...............4
Your Station’s Display Lights ...........6
8 Answering Calls .................7
Answering Outside Calls ..............7
Answering Intercom Calls .............7
Holding Calls ....................8
Call Pickup ....................10
Night Transferred Calls - Line Access
From Any Station .................11
Receiving Subdued Off-Hook
Voice Announcements (SOHVA) .........12
9 Making Calls ...................13
Making Outside Calls ...............13
Making Intercom Calls ..............14
Automatic Dialing.................14
Paging .......................15
Camping On Options ...............16
Redialing .....................18
10 Advanced Call Handling ............19
Waiting for a Line (Queuing) ...........19
Conferencing ...................20
Call Forwarding ..................22
Call Parking ....................24
Call Transferring .................26
Single Line Proprietary Telephone Station User’s Guide iii
Contents GCA70-246
11 Nonverbal Messaging ..............27
Station-To-Station Message Delivery .......27
LCD Message Delivery ..............28
Message Waiting Light and Messaging ......30
12 Programming ..................31
Speed Dial Numbers ...............31
13 Other Advanced Features ...........33
Line Groups ....................33
Tracker Paging System ..............34
Account Codes ..................36
Do Not Disturb Condition.............37
Volume Control ..................38
Automatic Set Relocation .............40
B Feature Access Codes .............41
C Glossary .....................45
iv Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Getting Started
Getting Started
1
Welcome
Congratulationsandthankyoufor usingaComdial telephone!Your digitalstation is
supported by a communication system with hundreds of built-in, standard features.
This manual serves as a helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your station and
become familiar with the controls and indicators. The remaining sections are titled
as follows:
•
Setting Up Your Station
•
Understanding the Basic Functions
•
Your Station’s Buttons
•
Your Station’s Display Lights
Setting Up Your Station
When your new station arrives, the system
installer unpacks your station and connects
the line to a system jack. The following
sections describe a few initial adjustments
that will allow you to quickly begin making
and answering calls with some of the most
basic features.
An Impact 8101 Station
Single Line Proprietary Telephone Station User’s Guide 1
1
2
3
4
5
6
7
8
9
*
0
#
Getting Started GCA70-246
Positioning YourStation
If you are using an Impact 8201N SCS model, your telephone has an adjustable
pedestal to allow you to select the most comfortable viewing angle. When you
receive the telephone, the pedestal is in its lowest position—flush against the
pedestal.
To adjust the pedestal (8201N
·
only),
1. GRASPtherear of the pedestal base
firmlywith onehandAND LIFTthe
Telephone
Supporting Arm
First Notch
Second Notch
Third Notch
(For Highest Position)
rear portion of the telephone upward
with your other hand.
2. LIFT the telephone upward with
one hand AND RAISE the
telephone supporting arms upward
Pedestal Base
with your other hand. (Notice there
are three sets of notches under the
Adjusting The Pedestal
telephonecorrespondingto the three
positions available.)
3. When the telephone is at the desired height, SELECT the closest
pair of notches AND INSERT the supporting arms in the notches.
PRESS DOWN slightly on the telephone UNTIL you feel the
supporting arms snap into place.
Setting a Personal Ringing Toneand Volume
You can choose one of eight different ring tones for your telephone. Often, when
several telephones are located close together,eachuserchoosesa differentpersonal
ring tone.
PED01
·
To select one of the ring tones, proceed as follows:
1. PRESS INTERCOM.
2. DIAL
3. DIALnumber (
**4.
1 to 8 ) to select ring tone.
4. The next time your telephone rings, you will hear the new ring
tone.
NOTE: On the 8101N, a three-position switch on the bottom of the telephone
controls the ringer volume. There is no handset volume control.
2 Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Getting Started
TAP
MUTE
HOLD
TRNS/CONF
MESSAGE
Thevolume control onyourtelephone is amultipur
pose control you can use to set the volume
(loudness) of the ringer, the speaker, and the
handset.
To set the ringer loudness level,
·
Volu me U p
Button
GHI4JKL5MNO
1. While your telephone is on-hook and
idle, PRESS the VOLUME UP OR
VOLUME DOWN button once for each
change in loudness you desire. The
ringer sounds once for each change as
an example of the current setting.
Impact SCS Volume Buttons
Answering and Making Calls
Your station is now properly configured to answer and making calls to both stations
withinyoursystem(intercomcalls)andoutside lines. Remember,when you dial an
outside number, you must first select a line to connect your system to the local
exchange.
·
When you hear outside ringing (two long bursts) or
intercom ringing (two short bursts),
R
DEF31ABC
2
6
WXY9TUV8PRS
7
*0#
INTERCOM
MESSAGE
TAP
TRNS/CONF
MUTE
HOLD
Volu me
Down
Button
1. LIFThandset.
·
To dial an outside number manually,
1. LIFThandset .
2. DIAL
in the system specific Advanced Features chapters for more infor
9 OR other line button to select line (See Line Groups
-
mation on selecting an outside line).
3. LISTEN for dial tone.
4. DIALnumber.
Single Line Proprietary Telephone Station User’s Guide 3
Getting Started GCA70-246
YourStation’s Buttons
Hold Button (HOLD)
Places a line or intercom call on hold.
·
Stores pauses in number sequences during programming.
·
If multiple held calls feature is available, scans or scrolls through calls
·
placed on hold (when hold light is flashing).
Intercom Button (INTERCOM)
Selects an intercom line.
·
Allows you to initiate many of the telephone’s features.
·
Mute Button (MUTE)
· Keeps the person on the line from hearing your conversation.
Message Button (MESSAGE) (8201N only)
· Allows you to activate the message waiting light at another station by
pressing this button and dialing the extension.
· Allows user to quickly return the call of another station that left a
message using the indicating light.
TapButton (TA P)
· Recalls dial tone or generates a hookflash.
· Retrieves held calls or last call placed on hold.
Transfer/Conference Button (TRNS/CONF)
·
Transfers calls.
·
Sets up conference calls.
4 Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Getting Started
VolumeControl (VOLUME UP or VOLUME DOWN)
Regulates the volume of the ringer.
·
slips01
R
DEF
ABC
31
2
Volume Control
(for ringer volume only)
GHI4JKL5MNO
PRS
7
*0#
Line Cord
TUV
INTERCOM
MESSAGE
TRNS/CONF
6
WXY
9
8
TAP
MUTE
HOLD
Dialpad
Intercom Button
Message Button
TAP Button
Transfer/Conference Button
Mute Button
Hold Button
Connectors On Bottom Of Telephone
!
Optional IMIST Module
Handset
Impact SCS 8201N Single Line Telephone
Single Line Proprietary Telephone Station User’s Guide 5
Getting Started GCA70-246
YourStation’s Display Lights
Next to a fixed feature or programmable feature button:
Steady red = the feature is on.
·
Steady off = the feature is off.
·
Next to INTERCOM button:
Steady green with a quick flash = you are using your intercom.
·
Fluttering red = an LCD message is set on your telephone for others to
·
receive when calling.
Flashing orange = someone is calling your extension or a call is being
·
transferred to you.
Above the keypad (8101N only):
· Fast flashing red = message awaits pick up.
· Winking green with repetitive off periods = a line is on hold at your
station.
slips02
Ringer Volume Switch
(bottom of telephone)
Message Waiting Light
12
QZ ABC DEF
3
GHI
4
7
TRNS/CNF
HOLD
Hold Button
6
MNO
JKL
5
TUV
PRS
WXY
8
9
0
OPER
#
R
TAP
INTERCOM
Dialpad
Transfer/Conference Button
TAP Button
Intercom Button
Connectors On Bottom Of Telephone
Line Cord
!
Off
Loud
Ringer Volume
Handset
Impact 8101N Single Line Telephone
6 Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Answering Calls
Answering Calls
2
Answering Outside Calls
Acall that rings on an outside line will sound long, single-tone bursts and will light
the line status light.
When you hear outside ringing (long bursts) and observe a
·
flashing light,
1. LIFThandset.
Answering Intercom Calls
Anintercomcallisbetweentwostationsofthesamesystems. Youcandifferentiate
intercom calls from outside calls by the distinctive ring pattern. An intercom call
sounds two short ring bursts on the receiving station.
·
When you hear intercom ringing (short bursts) and observe
a flashing light,
1. LIFThandset.
Proprietary Single Line Telephone (SLPS) Station User’s Guide 7
Answering Calls GCA70-246
Holding Calls
You can placeacall on hold and retrieveitlater.Witharegularhold,you can pick up
the held call at your telephone or another user can pick the call up at a telephone
sharing the held call line.
To place a call on hold,
·
1. PRESS HOLD. HOLD button light begins to blink.
To retrieve a held call,
·
1. PRESS TA P.
Exclusive Hold
Withan exclusive hold condition, you must pick up the held call at your telephone;
no other telephone has access to it.
To place a call on exclusive hold,
·
1. PRESS HOLD twice.
·
To retrieve exclusive hold,
1. PRESS TA P AND LIFT handset.
Handling Hold Recalls
After a call has been on hold for the period of time (set by the installer of your
system), the system will cause four quick hold recall tone bursts to sound at your
telephone, the flash rate of the line button becomes faster and the light becomes
orange. If the call is on exclusive hold, it will revert to manual hold after the hold
recall period .
·
If a held line is recalling, choose one of the following:
1. PRESS HOLD (station button) to place the call on hold at your
station and restart hold timer.
2. PRESS TA P to retrieve the call.
8 Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Answering Calls
Directed Hold
The installer can add a directed station hold feature to your telephone. With this
feature, you can place a call on hold at another telephone.
To place a call on hold at another telephone (directed hold),
·
1. While on line, PRESS INTERCOM OR TRNS/CONF if intercom
call.
2. DIAL
3. DIALextension number of telephone to receive held call.
You can pick this call back up if you need to. To do this,
·
1. LIFThandset AND DIAL *4.
2. DIALextension number of that telephone.
3. ANSWER call as desired OR PRESS SPEAKER to hang up.
To pick up a call that was placed on hold at your telephone
·
*90.
by a user at another telephone,
1. PRESS INTERCOM AND DIAL #90.
Single Line Proprietary Telephone Station User’s Guide 9
Answering Calls GCA70-246
Call Pickup
The Impact system offers three distinct methods to answer incoming calls that are
ringing at other stations.
Group Call Pickup
The installer often arranges several telephones together in a user group. If your
telephone is so arranged, you can answer calls that are ringing at other stations
within your particular group.
To answer a call that is ringing within your group,
·
1. PRESS INTERCOM.
2. DIAL
3. SPEAK toward telephone OR LIFT handset if privacy is
#4.
desired.
Directed Call Pickup
Also, you can answer a call that is ringing at any telephone in the system if you
know the telephone’s extension number.
·
To answer a call that is ringing at any telephone in the
system,
1. PRESS INTERCOM.
2. DIAL
3. DIALextension number of ringing telephone.
4. SPEAK toward telephone OR LIFT handset if privacy is
desired.
*4.
10 Single Line Proprietary Telephone Station User’s Guide
GCA70-246 Answering Calls
If ringing telephone
is within your designated
calling group...
...DIAL # 4
ABC
DEF
1
2
3
GHI
JKL
MNO
4
5
6
PRS
TUV
WXY
7
8
9
OPER
#
0
SHIFT
HOLD
TAP
Your
Station
For any ringing telephone... ...DIAL 4
Answering Calls for Other Stations
Night Transferred Calls - Line Access
From Any Station
The system attendant can take action that transfers incoming calls to a particular
station or stations for off-hour ringing.
·
When you hear ringing,
1. PRESS INTERCOM.
2. DIAL
3. SPEAK toward telephone to answer call OR LIFT handset if
privacy is desired.
80.
Ringing
Station
S
+ extension code
Single Line Proprietary Telephone Station User’s Guide 11
Answering Calls GCA70-246
Receiving Subdued Off-Hook
VoiceAnnouncements (SOHVA)
Handling an Incoming SOHVA
This feature allows an intercom caller to break into your call by making an
announcement through your handset receiver. The distant party that you are
currently talking to cannot hear the announcement made by the SOHVA caller.
To respond to a SOHVA verbally (not available on 8101N),
·
1. PRESS AND HOLD MUTE.
2. SPEAK into handset. Distant party cannot hear your response.
3. RELEASE MUTE after response is complete to return to distant
party.
To respond to a SOHVA by blocking (see below for more
·
information),
1. PROGRAM Voice Announce Block when you hear SOHVA
tone. (SOHVA call is disconnected).
VoiceAnnounce Blocking
This feature blocks Subdued Off-Hook Voice Announcements (SOHVA) and
generates a tone in response to attempted SOHVAs.
·
To block all voice-announced calls,
1. PRESS INTERCOM.
2. DIAL
·
To unblock all voice-announced calls,
1. PRESS INTERCOM.
2. DIAL
12 Single Line Proprietary Telephone Station User’s Guide
*2.
#2.
GCA70-401 Making Calls
Making Calls
3
Making Outside Calls
You can manually dial a number over any telephone line you select. Or, if the
installerassigned a primeline or theidle line preferencefeature to yourLCD station,
it will automatically select a line for use when you lift the handset.
To dial an outside number manually,
·
1. LIFThandset
2. DIAL
in the system specific Advanced Features chapters for more information on selecting an outside line).
3. LISTEN for dial tone.
4. DIALnumber.
Ifyour stationhasbeen assigneda primeline,you willnot havetoselect alinebefore
dialing outside your system.
·
To dial an outside number using your prime line,
1. LIFThandset. Outside line is automatically selected.
2. LISTEN for dial tone.
3. DIALnumber.
9 OR other line button to select line (See Line Groups
Proprietary Single Line Telephone (SLPS) Station User’s Guide 13
Making Calls GCA70-246
Making Intercom Calls
Thereare two methods formakingan intercom call. Onecausesthe called telephone
to ring (tone-first). The other causes your voice to sound out at the called telephone
(voice-first). Your installer can set the system to deliver either tone-first or
voice-first calling.
Anyuser canchangea callto theoppositemethod forthatcall simplyby pressingthe
INTERCOM button again after dialing the extension number.
To manually cause the other telephone to ring (tone
·
calling),
1. LIFThandset.
2. DIALextension number (called telephone will ring).
To voice announce manually (voice calling),
·
1. PRESS INTERCOM.
2. DIALextension number.
3. SPEAK your announcement.
Automatic Dialing
There are two types of automatic dial numbers: (1) numbers that you store for your
own use (personal speed dial numbers), and (2) numbers that the system attendant
stores for everyone’s use (system speed dial numbers).
·
To speed dial a personal speed dial number stored at the
dial pad,
1. LIFThandset.
2. DIALspeed dial number on dial pad (
·
To speed dial a system speed dial number stored at the dial
pad,
1. LIFThandset.
2. DIAL
14 Single Line Proprietary Telephone Station User’s Guide
* AND system speed dial number.
0 to 9).
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