MODEL 5128/29
Fire Slave Communicator
Installation Manual
Part Number 150805 Rev E
11/06
Contents
Section 1
Introduction .........................................................................................................................................................1
1.1 Features ...............................................................................................................................................................1
1.2 Optional Devices .................................................................................................................................................2
1.3 UL Fire Listed Receivers Compatible with the 5128/29 ....................................................................................2
1.4 How to Use this Manual ......................................................................................................................................2
1.5 How to Contact Silent Knight .............................................................................................................................3
Section 2
Agency Requirements ..........................................................................................................................3
2.1 Telephone Requirements .....................................................................................................................................3
2.2 FCC Warning ......................................................................................................................................................4
2.3 UL Listings and Requirements ...........................................................................................................................4
Section 3
Panel Description and Installation .......................................................................................5
3.1 Panel Description ................................................................................................................................................5
3.1.1 Phone Line Monitors ....................................................................................................................................5
3.1.2 Watchdog Circuit..........................................................................................................................................5
3.1.3 Power Loss Reporting...................................................................................................................................5
3.1.4 EEPROM ......................................................................................................................................................5
3.1.5 DC Power......................................................................................................................................................6
3.1.6 Indicator Lights.............................................................................................................................................6
3.2 Environmental .....................................................................................................................................................7
3.3 Wiring .................................................................................................................................................................7
3.3.1 Wiring Precautions .......................................................................................................................................7
3.3.2 Connector Descriptions.................................................................................................................................7
3.3.3 Earth Ground Impedance ..............................................................................................................................7
3.3.4 Wiring and Board Layout Diagram ..............................................................................................................8
3.3.5 Electrical Ratings..........................................................................................................................................8
3.3.6 Wire Routing.................................................................................................................................................9
3.4 DC Power Connection ......................................................................................................................................10
3.5 Mounting and Grounding ..................................................................................................................................11
3.5.1 Preventing Water Damage ..........................................................................................................................11
3.5.2 Grounding the 5129 Board .........................................................................................................................11
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Model 5128/29 Fire Slave Communicator Installation Manual
3.5.3 Grounding the 5129 Cover..........................................................................................................................11
3.6 Channel Operation and Wiring .........................................................................................................................12
3.6.1 Dry Contact .................................................................................................................................................12
3.6.2 Voltage Input (Active High) .......................................................................................................................12
3.7 AC Monitoring ..................................................................................................................................................13
3.7.1 Voltage Input—Active High.......................................................................................................................13
3.7.2 Dry Contact .................................................................................................................................................13
3.7.3 Monitor AC (Available with the Model 5129 only) ...................................................................................14
3.8 Relay Connection ..............................................................................................................................................15
3.9 Telephone Line Connection ..............................................................................................................................16
3.10 Remote Annunciator Installation ......................................................................................................................17
3.10.1 Model 5230 Connection..............................................................................................................................17
Section 4
Normal Operation ......................................................................................................................................18
4.1 5230 Operation ..................................................................................................................................................18
4.1.1 Power LED Indicator ..................................................................................................................................18
4.1.2 Buzzer .........................................................................................................................................................18
4.1.3 5230 Key Functions ....................................................................................................................................19
4.2 Operating Modes ...............................................................................................................................................19
Section 5
Programming ...................................................................................................................................................20
5.1 UL 864 Programming Requirements ................................................................................................................20
5.2 Programming with the 5230 Remote Annunciator ...........................................................................................21
5.2.1 Special Characters for Dialing ....................................................................................................................22
5.3 Programming with the 5541 Downloading Software ........................................................................................22
5.4 Programming Options .......................................................................................................................................22
Section 6
Reporting ..............................................................................................................................................................30
6.1 Reporting Codes ................................................................................................................................................31
Section 7
Troubleshooting ..........................................................................................................................................32
7.1 System Messages ...............................................................................................................................................32
7.2 Silencing Troubles .............................................................................................................................................32
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SECTION 1 INTRODUCTION
The Silent Knight Model 5128/29 is a low-cost slave communicator that meets the requirements for UL 864,
NFPA 72 Fire Alarm Systems for Central Station Service and NFPA 72 Remote Supervising Station Fire
Alarm Systems.
1.1 Features
• Compatibility with the Security Industry Association (SIA) reporting format and several other standard
reporting formats.
• Four channel (zone) inputs for system status reporting: fire alarm (channel or zone 1); system trouble–
channel 2 (or zone 2); supervisory–channel 3 (or zone 3); and miscellaneous–channel 4 (or zone 4).
• Optional two-number dialing with same or different account codes and reporting formats. Alarms,
troubles, and tests can be programmed to be reported to either or both numbers.
• Programmable as rotary-only or as Touch-Tone/rotary dialing.
• Built-in dual phone line-seizure circuit.
• Dual phone line monitor circuits.
• Transient voltage protection of phone lines.
• Built-in audible trouble buzzer.
• One relay output, programmable for alarm, trouble conditions, or trouble excluding low AC.
• Light-emitting diodes (LEDs), visible from front of enclosure, indicating: trouble condition (yellow);
presence of DC power (green), phone line 1 trouble (red); and phone line 2 trouble (red).
• Easy, English-language programming using Model 5230 Remote Annunciator.
• Fuseless design, 24 VDC.
• Electrically erasable read-only memory (EEPROM) for nonvolatile storage of all programmable option
data. Eliminates the need to reprogram the communicator if power is lost.
• Built-in watchdog circuit that monitors the operation of the 5128/29 and resets the communicator if a fault
is detected.
• Active high or contact closure input.
• Model 5129 can directly monitor control panel’s primary power.
• Compatibility with many Underwriters Laboratories (UL) Fire Listed receivers. (See Section 1.3 for list.)
• Model 5128 housed in 8-5/8" x 4" x 1-3/8" enclosure for mounting inside control panel.
• Model 5129 housed in a 10" x 10" metal enclosure.
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Model 5128/29 Fire Slave Communicator Installation Manual
1.2 Optional Devices
The following accessories are available for use with the Model 5128/29:
• 5230 Remote Annunciator for programming, troubleshooting, and system operation. Only one model 5230
can be used.
• Cable for 5230, P/N 130294.
• 5541 Downloading Software for remote programming. (Must be Revision 3.7 or later.)
• 5530 Modem. Required if the 5541 downloading software is used.
1.3 UL Fire Listed Receivers Compatible with the 5128/29
The following UL Listed receivers are compatible with the 5128/29:
RECEIVER FORMATS
Silent Knight Model 9000, 9500, or 9800
Note: The Model 9000 receiver does not
accept CID format.
Osborn & Hoffman Quickalert SK 3/1
Ademco 685 SK 3/1
FBI CP220 SK 3/1
Radionics D6500 BFSK 1400
BFSK14
BFSK23
SK 3/1
SK 4+2
SIA8
SIA20
Contact ID (CID)
SK 4+2
SIA8
SIA20
BFSK14
BFSK23
SK 4+2
SK 4+2
BFSK 2300
1.4 How to Use this Manual
This manual is intended for use with Revision P or higher of the 5128/29 printed circuit board. If you are
installing or servicing a different revision level and do not have the correct manual, contact Silent Knight for
the correct information.
In this manual, a rectangle represents a key that you press if you are using the optional Model 5230 Remote
Annunciator. For example, “Press ” means “Press the <ENTER> key.”
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ENTER
Agency Requirements
1.5 How to Contact Silent Knight
For questions and problems with Silent Knight products, contact Silent Knight Technical Support at
800-328-0103 (or 763-493-6455). To order parts, contact Silent Knight Sales at 800-446-6444
(or 763-493-6435).
SECTION 2 AGENCY REQUIREMENTS
2.1 Telephone Requirements
1. If requested by the telephone company, the following information must be provided before connecting this
device to the phone lines:
A. Manufacturer: Silent Knight
B. Model Number: 5128/29
C. FCC Registration Number: AC6USA-75160-AL-E
Ringer equivalence: 0.1B
D. Type of jack (to be installed by the telephone company): RJ31X
2. This device may not be directly connected to coin telephone or party line services.
3. This device cannot be adjusted or repaired in the field. In case of trouble with the device, notify the install-
ing company or return:
Silent Knight
7550 Meridian Circle
Maple Grove, MN 55369
763-493-6455
800-328-0103
4. If the Model 5128/29 causes harm to the telephone network, the telephone company will notify the user in
advance that temporary discontinuance of service may be required. If advance notice is not practical, the
telephone company will notify the user as soon as possible. The user has the right to file a complaint with
the Federal Communications Commission if he or she believes it is necessary.
5. The telephone company may make changes in its facilities, equipment, operations, or procedures that
could affect the operation of the equipment. If this happens, the telephone company will provide advance
notice so that you can make the necessary modifications to maintain uninterrupted service.
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Model 5128/29 Fire Slave Communicator Installation Manual
2.2 FCC Warning
WARNING:
This device has been verified to comply with FCC Rules Part 15. Operation is subject to the following conditions: (1) This device may
not cause radio interference, and (2) This device must accept any interference received, including interference that may cause
undesired operation.
2.3 UL Listings and Requirements
Model Listed As:
Signaling device subassembly for use in Fire Alarm Systems for Central
5128
5129
Station Service.
Signaling device subassembly for use in Remote Supervising Fire Alarm
Systems.
Signaling device for use in Fire Alarm Systems for Central Station Service.
Signaling device for use in Remote Supervising Fire Alarm Systems.
All UL installations must comply with the requirements described below. Refer to the control unit’s installation
manual for complete information.
5128 Requirements:
The 5128 must be mounted within a UL listed compatible fire control panel.
5129 Requirements:
The 5129 and the UL listed compatible fire control must be installed in the same room. All wiring between the
5129 and the UL Listed compatible fire control panel must be enclosed in conduit. The 5129 must be mounted
within 20 feet of the fire control.
Requirements for both 5128 and 5129:
All electrical connections must comply with the ratings shown in section 3.3.5. In a remote signaling
installation, the control unit, slave dialer, and receiver at the remote site must all be UL listed for remote
signaling.
Install in accordance with NFPA 70 and NFPA 72.
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Panel Description and Installation
SECTION 3 PANEL DESCRIPTION AND INSTALLATION
CAUTION:
To avoid the risk of electrical shock, make sure the main control power is OFF when wiring. DO NOT apply power until
wiring is completed following the procedures described in this manual.
3.1 Panel Description
3.1.1 Phone Line Monitors
The 5128/29 dialer has two phone line monitor circuits, which detect phone line faults by monitoring their
voltages. These circuits feature a 40 to 90 second delay before a line fault is reported as a trouble. When a fault
is detected for longer than this amount of time, the audible trouble signal will sound, the message will be
displayed on the 5230 annunciator liquid crystal display (LCD) (if used), and the trouble will be reported to the
central station.
Note: To comply with industry standards, this product is equipped with line seizure. This means that any time the sys-
tem’s dialer needs to communicate with the central station, it will NOT be possible to use any telephones that are
on the same line(s) as the fire system. Normally this condition will last less than one minute, but could last for as
long as 15 minutes under adverse telephone circuit conditions.
3.1.2 Watchdog Circuit
If the 5128/29 stops running, the watchdog circuit automatically detects the problem and attempts to resume
normal operation by resetting the communicator. Each time the watchdog circuit resets the system, it also
sounds the trouble signal.
3.1.3 Power Loss Reporting
The 5128/29 will report low AC conditions. It can monitor a contact closure AC failure output. The 5129 can
also monitor the control panel’s main AC power input.
The AC report delay time is programmable. See Section 5, Step 24.
3.1.4 EEPROM
The electrically erasable read-only memory (EEPROM) is used to store specific information such as system
configuration, telephone numbers, reporting format, and account numbers. The EEPROM retains the
programmed information even when all electrical power is removed. It can be programmed more than 1,000
times without losing its ability to store information.
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Model 5128/29 Fire Slave Communicator Installation Manual
3.1.5 DC Power
The 5128/29 operates on 18-40 VDC rectified power from the main fire control panel.
3.1.6 Indicator Lights
The 5128/29 has four LEDs to indicate status.
TROUBLE LED (yellow)
ON - A system trouble condition exists.
OFF - No trouble condition exists.
Flashing - Silenced Trouble
DC POWER LED (green)
ON - The panel is running on DC power.
OFF - The panel has lost all power.
Flashing - The panel is reporting.
PHONE LINE 1 LED (red)
ON - Phone line 1 has a trouble condition.
OFF - Normal condition.
Flashing - Communication Trouble (Failed to report using this Line)
PHONE LINE 2 LED (red)
ON - Phone line 2 has a trouble condition.
OFF - Normal condition.
Flashing - Communication Trouble (Failed to report using this Line)
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Panel Description and Installation
3.2 Environmental
It is important to protect the Model 5128/29 from water. To prevent water damage, the following
conditions should be AVOIDED when installing the units:
• Intended for indoor use only.
• Do not mount directly on exterior walls, especially masonry walls (condensation)
• Do not mount directly on exterior walls below grade (condensation)
• Protect from plumbing leaks
• Protect from splash caused by sprinkler system inspection ports
• Do not mount in areas with humidity-generating equipment (such as dryers, production
machinery)
When selecting a location to mount the Model 5128/29, the unit should be mounted where it will
NOT be exposed to temperatures outside the range of 0°C-49°C (32°F-120°F) or humidity outside
the range of 10%-93% at 30°C (86°F) noncondensing.
3.3 Wiring
3.3.1 Wiring Precautions
High and low voltage must be separated by at least one-quarter inch. See Section 3.3.6 for more information.
High current input/output: AC monitoring (if monitored directly)
Low current input/output: 24 VDC power and channel (zone) wiring
Audio input/output: Telephone wiring
High frequency noise, such as that produced by the inductive reactance of a bell, can also be reduced by
running the wire through ferrite shield beads or by wrapping it around a ferrite toroid.
3.3.2 Connector Descriptions
PIN CONNECTOR FUNCTION
P1 DC power
P2 Channel (zone) inputs
P4 5230 connect
P5 Low AC channel input
3.3.3 Earth Ground Impedance
All circuits on this panel have an earth ground impedance of zero (0) Ohms.
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Model 5128/29 Fire Slave Communicator Installation Manual
3.3.4 Wiring and Board Layout Diagram
Earth Ground
DC Power
(See Section 3.4)
Silence Button
(See Section 7.2)
5230 Connector
(See Section 3.10.1)
Channel Inputs
(See Section 3.6)
Low AC Channel
(See Section 3.7)
Relay Terminals
Contact Rating
1A @ 24VDC or 24VAC
(See Section 3.8)
All Circuits Supervised
Power Limited except
Direct AC Monitoring,
which is supervised only
To Te lc o
Lines (See
Section 3.9)
Direct AC Monitoring
(See Section 3.7.3)
Figure 3-1 Model 5128/29 Wiring and Board Layout
3.3.5 Electrical Ratings
PRIMARY DC
AC RATING
CHANNEL (ZONE) INPUTS*
Active High
Dry Contacts
MAX. WATCHDOG RESPONSE
* Supervised for opens only. No ground fault detection is provided.
8 150805
VDC: 18 - 40
Current draw, standby at 24 VDC
143 mA max. with annunciator attached
84 mA max. without annunciator
Current draw, alarm at 24 VDC
227 mA max. with annunciator attached
154 mA max. without annunciator
120 VAC @ 60Hz, 45 mA max.
18 - 30 VDC input
15 mA max. current draw
4.7 VDC, 6 mA max.
50 seconds
Panel Description and Installation
3.3.6 Wire Routing
High voltage and low voltage inputs must be separated by at least one-quarter inch and must be wired through
different knockout holes in the fire control cabinet to maintain the separation.
Figure 3-2 below shows an example of how to route the wire if you are using the model 5129. If you are using
the 5128, refer to the fire control panel installation manual for wire routing instructions.
Cable Clamp
See instructions
Below
Board Ground
To Telco
Lines
Cable Tie
Must be enclosed
in conduit.
From AC
Figure 3-2 Routing Wire for the 5129
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Model 5128/29 Fire Slave Communicator Installation Manual
3.4 DC Power Connection
Connect DC power to the 5128/29 as shown in Figure 3-3.
Supervised
Red
Black
Positive
Power from
Control Panel
Negative
Power from
Control Panel
18-40 VDC rectified power
(See Figure 3-2 for cable
clamp installation)
Figure 3-3 DC Power Connections
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Panel Description and Installation
3.5 Mounting and Grounding
The 5129 cabinet should be installed in the same room as the control panel (wire in conduit). Mount the 5129
so it is firmly secured to the wall surface. When mounting on concrete, especially when moisture is expected,
attach a piece of ¾” plywood to the concrete surface before attaching the 5129.
3.5.1 Preventing Water Damage
Water damage to the fire system can be caused by moisture entering the cabinet through the conduits. Conduits
that are installed to enter the top of the cabinet are most likely to cause water problems. Installers should take
reasonable precautions to prevent water from entering the cabinet. Water damage is not covered under
warranty.
If you are using the 5128, refer to the fire control panel installation manual for mounting instructions.
3.5.2 Grounding the 5129 Board
Ground the 5129 board as shown in Figure 3-2.
3.5.3 Grounding the 5129 Cover
Before connecting power to the 5129, connect the earth ground wire to the base and cover. Make sure that the
ring lugs are oriented properly. Figure 3-4 shows the proper connection and orientation.
After the 5129’s cover and base are attached, make a slight bend to the wire that is attached to the cover. This
keeps the wire from getting caught between the cover and base when the cover is closed.
Figure 3-4 Connecting the Ground Wire
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Model 5128/29 Fire Slave Communicator Installation Manual
3.6 Channel Operation and Wiring
The 5128/29 features four fully supervised channel (zone) inputs. They can be programmed to accept two types
of inputs. Contact closure, and active high voltage input.
CHANNEL 1 (ZONE 1): FIRE ALARM
CHANNEL 2 (ZONE 2): FIRE TROUBLE
CHANNEL 3 (ZONE 3): SPRINKLER SUPERVISORY
CHANNEL 4 (ZONE 4): FIRE ALARM
3.6.1 Dry Contact
A short across the end-of-line resistor (EOL) causes an active channel (zone). An open loop causes a trouble
condition.See Figure 3-5.
3.6.2 Voltage Input (Active High)
Figure 3-5 illustrates how to wire the 5128/29 for an active high voltage input. The input must be from a
compatible UL listed control panel. A short across the EOL or an open loop causes a trouble condition. Pulling
the input high (18 to 30 VDC) causes the channel to activate.
Dry Contact
Example
UL Listed 4.7 k EOL
Model 7628
Voltage Input
Example
Figure 3-5 P2 Connections
12 150805
Supervised
Power Limited
Panel Description and Installation
3.7 AC Monitoring
The 5128/29 features an AC monitoring circuit. The communicator will report AC trouble when AC has been
below 85 percent of nominal for a programmed amount of time. The 5128 AC monitoring can be performed
with a dry contact active high voltage input (see Section 3.7.1). The Model 5129 can monitor AC voltage
directly (see Section 3.7.3).
3.7.1 Voltage Input—Active High
If the fire control panel has an active high AC trouble voltage output (18 to 30 VDC), attach this output directly
to the low AC channel input on the 5128/29. (See Figure 3-6.)
3.7.2 Dry Contact
If the fire control panel monitors its AC input and has a contact closure AC trouble output, connect the AC
monitor input of the 5128/29 through the normally open contacts of the FACP (see Figure 3-6). Select “Active
Low” in programming Step 23.
Supervised
Power Limited
Active High Input Configuration Dry Contact Input Configuration
Figure 3-6 AC Monitoring Configurations Through P5
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Supervised
Power Limited
Model 5128/29 Fire Slave Communicator Installation Manual
3.7.3 Monitor AC (Available with the Model 5129 only)
The 5128/29 can perform direct AC monitoring of the fire control panel’s 120 VAC power input. The wires
attached to the 5129 board can be connected directly to the AC as shown in Figure 3-7 below. Make sure you
do not attach the low AC channel input here.
Supervised
Connections must be made
in a separate electrical box
Figure 3-7 Direct AC Input
Note: Refer to installation instructions for the fire alarm control panel to determine this interface is compatible with the
unit.
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Panel Description and Installation
3.8 Relay Connection
The 5128/29 provides one relay output. You can connect the relay in normally open or normally closed
configurations or both. The relay contacts are rated at 1 A, 24 VDC/24 VAC. See Figure 3-8 for relay contact
connections.
The relay can be used for either of the following:
• To activate for any alarm.
• To activate for system trouble conditions, loss of AC power, failure of the 5128/29 to communicate, and
phone line troubles.
• To activate for system trouble conditions and failure of the 5128/29 to communicate, and phone line
troubles.
Programmable
Relay
1A 24 VDC/24 VAC Resistive
14 – 22 AWG Wire
Figure 3-8 Relay Connection
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Model 5128/29 Fire Slave Communicator Installation Manual
3.9 Telephone Line Connection
To meet requirements for NFPA 72 Fire Alarm Systems for Central Station Service or NFPA 72 Remote
Supervising Station Fire Alarm Systems, both telephone lines must be installed. Connect the 5128/29 to the
phone lines using RJ31X type phone jacks as shown in Figure 3-9. The telephone company will install RJ31X
jacks upon request.
Figure 3-9 Telephone Wiring
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Panel Description and Installation
3.10 Remote Annunciator Installation
The optional Model 5230 Remote Annunciator can be connected to the 5128/29 for system operation,
programming, and troubleshooting. Note that only one
number 130294 (ordered separately) is also needed.
Model 5230 key functions are described in Section 4.1.3; programming instructions are in Section 5.
3.10.1 Model 5230 Connection
The table below shows how to make the connections. Figure 3-10 below shows the location of the 5230
terminal block.
5230 can be used. If the 5230 is used, a cable, part
5230 TERMINALS
1 GROUND BROWN
2 POWER RED
3 OUTPUT ORANGE
4 INPUT YELLOW
Wire colors shown are
for cable P/N 130294
CABLE WIRE COLORS
(P/N 130294)
To 5128/29
P4 Connector
(See Section 3.3.2)
Figure 3-10 Model 5230 Back View
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Model 5128/29 Fire Slave Communicator Installation Manual
SECTION 4 NORMAL OPERATION
This section describes normal system operations using the 5230 remote annunciator.
4.1 5230 Operation
The 5230 is equipped with an LCD (liquid crystal display) that displays English-language messages. If the
5128/29 is not being programmed, the LCD cycles through all messages that are applicable at the time,
showing a different one every 1.5 seconds. The messages are listed in the troubleshooting section of this
manual (Section 7.2).
For programming and troublshooting only.
Do not leave on the system.
Figure 4-1 Model 5230 Remote Annunciator (Front)
4.1.1 Power LED Indicator
When DC power is being supplied, the POWER LED glows steadily. If DC power is not being supplied, the
POWER LED is off.
4.1.2 Buzzer
An audio transducer buzzer is built into the 5230 annunciator. It produces short beeps to annunciate keystrokes.
It also emits a long, high-pitched tone to indicate a trouble condition or when an annunciator function has been
entered incorrectly.
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Normal Operation
4.1.3 5230 Key Functions
The 5230 annunciator function keys are described below. Keys not described here are used only for entering
digits.
Note: The message “TRY AGAIN” appears if you do not press any keys for five seconds while accessing a function or
if you attempt to access a function before exiting from another function.
Table 4-1: Key Functions
FUNCTION NAME EXPLANATION KEYSTROKES
CLEAR Corrects mistakes. If you enter a function
incorrectly, the 5230 will emit a long, highpitched tone.
SYSTEM TEST Tests the communicator by sending a test
report to the central station.
RESET DIALER Aborts an in-progress call to the central
station.
BEGIN DOWNLOAD Begin downloading session.
ENTER PROGRAMMING
MODE
SET TIME To set the time:
Enters programming mode where you
change programmable options.
1. Press
2. Enter Installer’s or Operator’s Code. The SET MODE LED will turn on.
3. Enter the time in 24-hour military format (include leading zeros).
EXAMPLE:
To enter SET TIME mode and set the time for 3:30 PM, the keystrokes are:
9 ENTER 1 5 3 0 ENTER
9 ENTER
[Code] .
4.2 Operating Modes
CLEAR
0 ENTER
3 ENTER
4 ENTER
2 7 ENTER
To exit programming mode, press
STEP STEP CLEAR CLEAR
[Installer’s or Operator’s Code]
[Installer’s
[Installer’s Code]
[Installer’s Code]
Code]
OPERATING MODE: ALLOWED DURING ALARM: CODE REQUIRED:
0 System test NO Installer’s or Operator’s
3 Dialer reset YES Installer’s
4 Download NO Installer’s
9 Set time NO Installer’s or Operator’s
27 Program NO Installer’s
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SECTION 5 PROGRAMMING
The Model 5128/29 provides a wide variety of features that can be selected for use depending on your needs.
These features are stored in an EEPROM (Electrically Erasable Programmable Read-Only Memory) chip
which has been factory-programmed. Section 5.1 describes how to change programming options using the
5230 Remote Annunciator. The 5230 Remote Annunciator is required for all programming changes. Section
5.2 explains using the Model 5541 Downloading Software for programming. All programmable options are
described in Section 5.3.
5.1 UL 864 Programming Requirements
NOTICE TO USERS, INSTALLERS, AUTHORITIES HAVING
JURISDICTION, AND OTHER INVOLVED PARTIES: This product
incorporates field programmable software. In order for the product to comply
with the requirements in the Standard for Control Units and Accessories for
Fire Alarm Systems, UL 864, certain programming features or options must be
limited to specific values or not used at all as indicated below.
Programming Option
AC Loss Hours Y 0 – 15 hours 1 – 3 hours
Zone Supervised Y Y/N Y
Formats Y 0–8 0, 5 or 8
Zone Response Y 0–3 0 or 1
Relay #1 Y 0–2 0 or 1
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Permitted in
UL 864 (Y/N)
Possible
Settings
Settings Permitted in
UL 864
5.2 Programming with the 5230 Remote Annunciator
Programming
Note: The system will automatically time out of programming mode if no keys are pressed for four minutes. If you press
function keys very quickly, you may get ahead of the LCD display. Wait for the appropriate message to be displayed before you press .
TO: KEYSTROKES:
ENTER PROGRAMMING MODE
PROGRAM AN OPTION
SKIP A STEP
GO TO A SPECIFIC STEP
SELECT YES OR NO Press any digit to toggle Yes and No.
SELECT AN OPTION FROM A MENU Press the option number. (Option numbers appear next to the option name in Section
ENTER ALPHABETIC DATA OR
NUMBERS LARGER THAN 9
CORRECT AN ERROR
(If you have not pressed the key.)
LEAVE PROGRAMMING MODE
AT ANY TIME
ENTER
ENTER
2 7 ENTER
The first line of the LCD will show the programming option for
Step 1, “ZONE ACTIVE.” The second line will show the most recently programmed
value for that option.
Type in your new data and then press .
Press .
ENTER
The data in the skipped step will not change. The LCD will show the next option.
Press . The first line of the LCD will show “ENTER THE STEP #” and the
STEP
current step number. Type in the new step number, then press . Line 1 of
the LCD will show the option name; line 2 will show the programmed data for the
step. (If you try to go to a step that does not exist, the display will go back to the
previous step.)
5.3.)
SHIFT 1
SHIFT 2
SHIFT 3
SHIFT 4
SHIFT 5
Note that only the alphabetic characters appear on the display.
Press . Then type in the correct data and press .
CLEAR ENTER
Press .
[Installer’s Code]
ENTER
ENTER
for A or 10
for B or 11
for C or 12
for D or 13
for E or 14
STEP STEP CLEAR CLEAR
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Model 5128/29 Fire Slave Communicator Installation Manual
5.2.1 Special Characters for Dialing
Use Table 5-1 to determine which special characters to use when setting the Line Prefix options during
programming.
Table 5-1: Special Characters
To Enter: Press LCD Display
Pause
*
#
2nd Dial Tone
1
2
3
4
A
B
C
D
5.3 Programming with the 5541 Downloading Software
The Model 5541 Remote Downloading Software can be used to program the 5128/29 from a remote site. Note
that Revision 3.7 or later of the software is required. The Model 5530 Modem must also be connected to the
computer that runs the software.
The downloading software is organized into menus. As you move through the software menus, the screens tell
you how to select options. The programming form in Section 5.4 lists the options by step number, that is, in the
order they appear if you use the 5230 to program. The form also tells you which 5541 software menu the
option appears on. (See Figure 5-1 for an example.)
Refer to the manuals that accompany the downloading software and modem for information about how to set
up and run the software and modem.
5.4 Programming Options
This section of the manual describes the programming options. Figure 5-1 shows how you can use the programming form, which begins on the next page, to keep a record of how you have programmed an installation
by checking off or writing in your choices in Column 4 of the chart. The factory-programmed defaults also
appear in Column 4. This form is perforated for your convenience.
Figure 5-1 Using the Programming Form
22 150805
Table 5-2: Programming Form
Programming
Step # /
From
Menu
1
System
Menu
2
System
Menu
3
System
Menu
4
System
Menu
5
System
Menu
6
System
Menu
7
System
Menu
Option Description
ZONE ACTIVATION Select input type.
0 = Dry contact input
1 = Active high input
2 = Currently not available. Do not select.
ZONE SUPERVISED Yes = All zones supervised
No = All zones unsupervised
LATCH SPRINKLER Yes = When the sprinkler zone shorts for a duration longer than the Zone
Response (set in steps 8 through 11), the annunciator remains active until
reported or manually silenced.
No = When the sprinkler zone shorts for a duration longer than the Zone
Response (set in steps 8 through 11), the zone will follow system status
and indicate a supervisory on that zone for the duration of the faulted
condition.
CHANNEL #1 TYPE Alarm input
0 = Fire
1 = Sprinkler
CHANNEL #2 TYPE Trouble input
0 = Fire
1 = Sprinkler
CHANNEL #3 TYPE Supervisory input
0 = Fire
1 = Sprinkler
CHANNEL #4 TYPE Alarm input
0 = Fire
1 = Sprinkler
2 = Undefined: For other fire related signalling.
Your Choice
(D) = Default
Dry contact (D)
Active high
Yes (D )
No
Yes (D )
No
Fire (D)
Sprinkler
Fire (D)
Sprinkler
Fire
Sprinkler (D)
Fire (D)
Sprinkler
Undefined
150805 23
Model 5128/29 Fire Slave Communicator Installation Manual
Table 5-2: Programming Form
Step # /
From
Menu
NOTES FOR STEPS 8-11:
Channel response time speeds are not intended to be used as a smoke verification feature. Possible choices for channel response times are
0-3 (described below).
8
System
Menu
9
System
Menu
10
System
Menu
11
System
Menu
12
System
Menu
13
System
Menu
14
Dialer
Menu
15
Dialer
Menu
Option Description
ZONE RESPONSE #1 0 = 0.3 to 0.4 seconds 1 = 3 to 4 seconds
2 = 15 to 20 seconds 3 = 30 to 40 seconds
NOTE: If you make a mistake and program a number other than 0-3, the
resulting zone speed will be:
4 = 0.3 to 0.4 seconds 5 = 3 to 4 seconds
6 = 15 to 20 seconds 7 = 30 to 40 seconds
8 = 0.3 to 0.4 seconds
9 = 3 to 4 seconds
ZONE RESPONSE #2 Factory programmed as “1” (3 to 4 seconds). Cannot be changed. No selection.
ZONE RESPONSE #3 (See step 8.) 0.3 to 0.4 sec (D)
ZONE RESPONSE #4 (See step 8.) 0.3 to 0.4 sec (D)
RELAY #1 0 = Relay activates on alarm
1 = Relay activates on system trouble
2 = Relay activates on system trouble excluding Low AC
INSTALLER’S CODE Installer’s code [4 digits]. For programming and other system control
functions. Can also perform all the same operations as the operator’s code.
(See Section 4.2 for specific information about which functions the code
can perform.)
OPERATOR’S CODE Operator’s code [4 digits]. Used for basic operation. (See Section 4.2 for
specific information about which functions the code can perform.) This
code must be different from the installer’s code.
DIALER TYPE 0 = USA
1 = 9000 Direct (Do not use this option.)
2 = European (used for Europe and Asia)
Your Choice
(D) = Default
0.3 to 0.4 sec (D)
3 to 4 sec
15 to 20 sec
30 to 40 sec
3 to 4 sec
15 to 20 sec
30 to 40 sec
3 to 4 sec
15 to 20 sec
30 to 40 sec
Alarm
Trouble
Trouble excluding
low AC (D)
________________
Default = 5128
________________
Default = 1111
USA (D)
European
24 150805
Table 5-2: Programming Form
Programming
Step # /
From
Menu
16
Dialer
Menu
17
Dialer
Menu
18
Dialer
Menu
19
Dialer
Menu
20
Dialer
Menu
21
Dialer
Menu
22
Dialer
Menu
23
Dialer
Menu
Option Description
COMPUTER ENABLE Yes = Downloading computer used.
No = Downloading computer NOT used.
TOUCHTONE # 1 Yes = Phone #1 will try both TouchTone and rotary.
No = Phone #1 will use rotary dialing only.
LINE 1 PREFIX Up to eight digits. See section 5.2.1 for information on using special
characters for pauses, *, etc.
TOUCHTONE # 2 Yes = Phone #2 will try both TouchTone and rotary.
No = Phone #2 will use rotary dialing only.
LINE 2 PREFIX Up to eight digits. See section 5.2.1 for information on using special
characters for pauses, *, etc.
MUST REPORT #1 Yes = Reports must always be sent to central station phone #1.
No = If another phone number is available first, no report to phone #1.
Note: If must report is selected for #1 or #2 then the event will report to
that account.
MUST REPORT #2 Yes = Reports must always be sent to central station phone #2.
No = If another phone number is available first, no report to phone #1.
Note: If must report is selected for #1 or #2 then the event will report to
that account.
AC ACTIVATION 0 = Active high
1 = Active low
2 = AC Monitored
Your Choice
(D) = Default
Yes (D )
No
Yes
No (D)
________________
Default = None
Yes
No (D)
________________
Default = None
Yes (D )
No
Yes (D )
No
Active high
Active low
Monitor AC (D)
150805 25
Model 5128/29 Fire Slave Communicator Installation Manual
Table 5-2: Programming Form
Step # /
From
Menu
24
Dialer
Menu
Option Description
AC LOSS HOURS Enter the number of hours before AC power loss is reported. Set to 0-15
hours for NFPA 72 Fire Alarm Systems for Central Station Service
(Chapter 4-3). Set to 15 hours for NFPA 72 Remote Supervising Station
Fire Alarm Systems. Set to 0 if you are using a fire control panel that has a
built-in delay. (Refer to the panel manual for details.)
To program a number larger than 9, use:
SHIFT 1
SHIFT 2
SHIFT 3
SHIFT 4
SHIFT 5
SHIFT 6
for 10
for 11
for 12
for 13
for 14
for 15
Your Choice
(D) = Default
_______
Default = 2
Note: For all UL installations AC power loss report needs to be set from
1–3 hours.
25
Dialer
Menu
# RINGS Enter the number of rings before5128/29 answers a downloading call.
Options are 2-14, minimum is 2. Enter “0” to disable ring detector.
____
Default = 10
NOTES FOR STEPS 26 THROUGH 30.
Steps 26-30 apply only if the 3/1 format is selected. The 3/1 format is an old format that does not make full use of 5128/29 reporting
capabilities. The 3/1 format sends only one digit or letter for an event. It does not send the zone number with the event. Use this format
only if required by the receiver.
If you are using the 3/1 reporting format, use Steps 26-30 to select the digit (0-9) that will be sent for each event.
The letters A through E can be used if the receiver can accept them. Use for A, for B and so on.
Do not duplicate any digits or letters. For example, do not use “0” for both alarm code (in Step 26) and trouble code (in Step 28). Note
that the 3/1 format does not distinguish between “0” and “A”, so do not use “0” if you’re using “A” and vice versa.
See Section 6 for more information about the 3/1 format.
26
Dialer
Menu
27
Dialer
Menu
28
Dialer
Menu
3/1 ALARM CODE Select the digit that will be transmitted to the central station for an alarm.
(See “NOTES” above if you need more information.)
3/1 SPKLR CODE
(Feature available with
Revision H or later
boards.)
3/1 TROUBLE CODE 3/1 code for trouble conditions.
3/1 code for sprinkler supervisory conditions.
(See “NOTES” above if you need more information.)
(See “NOTES” above if you need more information.)
SHIFT 1 SHIFT 2
____
Default = 1
____
Default = 2
____
Default = 8
26 150805
Table 5-2: Programming Form
Programming
Step # /
From
Menu
29
Dialer
Menu
30
Dialer
Menu
31
Dialer
Menu
32
Dialer
Menu
33
Dialer
Menu
Option Description
3/1 RESTORE CODE 3/1 code for restorals of alarm or trouble conditions.
(See “NOTES” above if you need more information.)
3/1 TEST CODE 3/1 code for reporting tests.
(See “NOTES” above if you need more information.)
ALARM #1 1ST Yes = Report alarms to central station phone #1 first.
No = Report alarms to central station phone #2 first.*
TROUBLE #1 1ST Yes = Report troubles to central station phone #1 first.
No = Report troubles to central station phone #2 first.*
TEST #1 1ST Yes = Report tests to central station phone #1 first.
No = Report tests to central station phone #2 first.*
Your Choice
(D) = Default
____
Default = 7
____
Default = 9
Yes (D )
No
Yes (D )
No
Yes (D )
No
* Only if Must Report #1 (Step 21) is selected as “No”. If Step 21 is selected as “Yes” and report is complete to account #1, the
no attempt is to account #2
34
Dialer
Menu
35
Dialer
Menu
36
Dialer
Menu
ACCOUNT #1 Account # for central station phone #1 (6 digits; leading zeros if shorter). ________________
Default = 105128
ATTEMPTS #1 Number of times phone line #1 will try to dial each central station acct. #
before “DIALER FAILED” displays on the 5230 LCD. Range is 3 to 5.
FORMAT #1 Select reporting format for phone line #1.
See Section 6 for descriptions of these formats.
0 = SIA8
1 = Reserved
2 = SK4+2
3 = BFSK14
4 = BFSK23
5 = SIA20
6 = 3/1 14
7 = 3/1 23
8 = Contact ID
____
Default = 3
SIA8
Reserved
SK4+2
BFSK14
BFSK23
SIA20 (D)
3/1 14
3/1 23
CID
150805 27
Model 5128/29 Fire Slave Communicator Installation Manual
Table 5-2: Programming Form
Step # /
From
Menu
37
Dialer
Menu
38
Dialer
Menu
39
Dialer
Menu
40
Dialer
Menu
41
Dialer
Menu
42
Dialer
Menu
43
Dialer
Menu
Option Description
CIC #1 Carrier Identification Code is the prefix that needs to be dialed before a
phone number to access a particular long distance carrier. Use special
characters to add pauses, #, *, and "look for second dial tone" characters
into the phone number. See STEP 38 for list of special characters.
PHONE #1
Enter the phone number for phone line #1 (up to 16 digits). The
following special options and characters can be part of a phone
number: pause; look for second dial tone; * (asterisk); and #
(number or pound symbol). For “pause”, press . (“A”
displays on LCD.) For “*”, press . (“B” displays on the
LCD.) For “#”, press . (“C” displays on LCD.) For “look
SHIFT 3
for second dial tone”, press . (“D” displays on LCD.)
ACCOUNT #2 Account number for central station phone #2 (6 digits; leading zeros if
shorter).
ATTEMPTS #2 Number of times phone line #2 will try to dial each central station acct. #
before “DIALER FAILED” displays on the 5230 LCD. Range is 3 to 5.
FORMAT #2 Select reporting format for phone line #2.
See Section 6 for descriptions of these formats.
0 = SIA8
1 = Reserved
2 = SK4+2
3 = BFSK14
4 = BFSK23
5 = SIA20
6 = 3/1 14
7 = 3/1 23
8 = Contact ID
CIC #2 Carrier Identification Code is the prefix that needs to be dialed before a
phone number to access a particular long distance carrier. Use special
characters to add pauses, #, *, and "look for second dial tone" characters
into the phone number. See Step 38 for list of special characters.
PHONE #2 Enter phone #2 (up to 16 digits).
(See Step 38 for more information.)
SHIFT 2
SHIFT 4
SHIFT 1
Your Choice
(D) = Default
________________
[blank - no default]
________________
[blank - no default]
________________
Default = 205128
____
Default = 3
SIA8
Reserved
SK4+2
BFSK14
BFSK23
SIA20 (D)
3/1 14
3/1 23
CID
________________
[blank - no default]
________________
Default = 2
28 150805
Table 5-2: Programming Form
Programming
Step # /
From
Menu
44
Dialer
Menu
45
Dialer
Menu
46
Dialer
Menu
47
Dialer
Menu
48
Dialer
Menu
Option Description
COMPUTER
ACCOUNT
COMPUTER CIC See Step 37 for description. ________________
COMPUTER PHONE Enter the phone number for the downloading computer (up to 16 digits).
TEST TIME Enter the test report time using the 24-hour military format (include
CURRENT TIME Set the current time using the 24-hour military format (include leading
Enter the account number for the downloading computer
(6 digits; leading zeros if shorter).
(See Step 38 for more information about entering phone numbers.)
leading zeros).
zeros).
(NOTE: It is recommended that you check the system time every few
months and reset it if necessary.)
Your Choice
(D) = Default
________________
Default = 005128
[blank - no default]
________________
Default = 2
________________
Default = 0130
150805 29
Model 5128/29 Fire Slave Communicator Installation Manual
SECTION 6 REPORTING
The Model 5128/29 can transmit information in several different formats (including two types of BFSK and
SIA formats). The type of format you select is determined by the type of receiver used at the central station.
Note that the SIA formats are recommended for use with the 5128/29. (All formats listed below are compatible
with the Silent Knight model 9000, 9500, and 9800 receivers, except the Model 9000 receiver which does not
accept CID format.)
Note: Some formats do not distinguish between certain types of reports, such as between waterflow and fire alarms or
between supervisory and trouble reports. Central station personnel must keep records of how the various zones
are programmed at each account, so they can determine what condition is being reported for a particular zone.
FORMAT DESCRIPTION
SIA8 Security Industry Association standard communication format which send a maximum
of 8 events per call. Used with the Silent Knight model 9000 Digital Alarm Receiver
and model 9004 or model 9004I SIA line card.
SIA20 Security Industry Association standard communication format which send a maximum
of 20 events per call. Up to a 6-digit account number. Used with the Silent Knight
model 9000 receiver, with a 9004I SIA line card and a 9200 CPU card, Revision E.
SK4+2 Tone burst format, transmits a 4-digit account code and 2-digit alarm code at 20 pps.
Transmissions are acknowledged at 1400 Hz.
BFSK14 Radionics format which transmits a high-speed, single-round, 3-digit account number,
followed by report information. Transmissions are acknowledged at 1400 Hz.
BFSK23 Radionics format which transmits a high-speed, single-round, 3-digit account number,
followed by report information. Transmissions are acknowledged at 2300 Hz.
SK3/1 14 Used with older Silent Knight, Ademco, or Sescoa receivers that can receive at 20 pps
and send a 1400-Hz acknowledgment tone.
Sescoa 3/1 23 Used with older Sescoa or other receivers that can receive at 20 pps and send a 2300-
Hz acknowledgment tone.
Contact ID Ademco Contact ID format. DTMF (Dual Tone Multiple Frequency) format. Send a 4-
digit account number. Transmission are acknowledged at both 1400 and 2300 Hz.
The tables in the subsections that follow show the digits that are transmitted for each event reported by the
5128/29 dialer, and the message that is printed if the central station uses the Silent Knight model 9000, 9500, or
9800 receiver. A separate table is shown for each format.
30 150805
Reporting
6.1 Reporting Codes
Table 6-1 list the events sent by the 5128/29 and the code that is sent for that event by the type of reporting
format used.
Table 6-1: Event and Reporting Code by Format
Event SIA8 & 20 SK4/2 3/1 1400 &2300 BFSK14 & 23 Contact ID
Fire Alarm 1-4 FA1 - FA4 *01 - 04 Alarm Code 01 - 04 1 110 001 - 1 110 004
Fire Alarm Restore 1-4 FH1 - FH4 *21 - 24 Restore Code E1 - E4 3 110 001 - 3 110 004
Fire Trouble 1-4 FT1 - FT4 61 - 64 Trouble Code F1 - F4 1 373 001 - 1 373 004
Fire Trouble Restore 1-4 FJ1 - FJ4 71 - 74 Restore Code E1 - E4 3 373 001 - 3 373 004
Sprinkler Supervisory 1-4 SS1 - SS4 01 -04 Sprinkler Code 01 - 04 1 203 001 - 1 203 004
Sprinkler Supervisory Restore 1-4 SR1 - SR4 21 - 24 Restore Code E1 - E4 3 203 001 - 3 203 004
Sprinkler Trouble 1-4 ST1 - ST4 61 - 64 Trouble Code F1 - F4 1 203 001 - 1 203 004
Sprinkler Trouble Restore 1-4 SJ1 - SJ4 71 - 74 Restore Code E1 - E4 3 203 001 - 3 203 004
Untyped Alarm UA4 04 Alarm Code 04 1 140 004
Untyped Alarm Restore UH4 24 Restore Code E4 3 140 004
Untyped Trouble UT4 64 Trouble Code F4 1 370 004
Untyped Trouble Restore UJ4 74 Restore Code E4 3 370 004
AC Trouble AT0 60 Trouble Code FA 1 301 000
AC Restore AR0 70 Restore Code EA 3 301 000
Trouble Phone Line #1 LT1 31 Trouble Code FB 1 351 000
Restore Phone Line #1 LR1 35 Restore Code EB 3 351 000
Trouble Phone Line #2 LT2 32 Trouble Code FC 1 352 000
Restore Phone Line #2 LR2 36 Restore Code EC 3 352 000
Communications Failure Line #1 YC1 31 Trouble Code FB 1 351 000
Communications Restore Line #1 YK1 35 Restore Code EB 3 351 000
Communications Failure Line #2 YC2 32 Trouble Code FC 1 352 000
Communications Restore Line #2 YK2 36 Restore Code EC 3 352 000
Manual Test RX0 30 Test Code EE 1 601 000
Automatic Test (Normal) RP0 30 Test Code EE 1 602 000
Automatic Test (Abnormal) RYO 39 Test Code EE 1 608 000
Downloading Passed RS0 30 Test Code EF 1 412 000
Downloading Failed RU0 30 Test Code FF 1 413 000
Data Lost RT0 39 Trouble Code FE 1 354 000
* “02” and “22” will never be reported. Channel/Zone 2 is a trouble indication only that will transmit only “62” and “72.”
150805 31
Model 5128/29 Fire Slave Communicator Installation Manual
SECTION 7 TROUBLESHOOTING
7.1 System Messages
Table 7-1 shows the messages that could appear on the LCD of the model 5230 annunciator. If you have a
problem that is not covered here, contact Technical Support at 800-328-0103 for assistance.
Table 7-1: Explanations of Display Messages
5230 MESSAGE EXPLANATION/ACTION TO BE TAKEN
AC LOW AC power has been lost. Check connection to AC power source.
ALARM ZONE 1-4 An alarm condition exists in the indicated zone.
BAD EEPROM
5230 buzzer goes on and off.
Line 2: CALLING COMPUTER System is calling remote computer (for up- or downloading).
Line 2: REPORTING The system is reporting to the central station.
REPORTING An event is being reported to the central station.
SYSTEM NORMAL No trouble, alarm, or other condition exists.
TIME? The 5128/29 is in Time Set mode.
TROUBLE (line 1)
TROUBLE ZONE # (line 2)
TROUBLE (ZONE 1-4) A trouble condition exists in the indicated zone.
TROUBLE DIALER After making the programmed number of attempts, the dialer has not been able to
TROUBLE LINE 1 A trouble condition exists on phone line 1.
TROUBLE LINE 2 A trouble condition exists on phone line 2.
TRY AGAIN
Most likely cause is a bad EEPROM chip, which is not an installer-serviceable part.
Contact Technical Support if you need to arrange for a warranty exchange.
Sprinkler supervisory trouble.
communicate with the central station. (This is a dialer failed condition.)
A keystroke error has been made. Press and enter the correct keystrokes.
CLEAR
Note: When step programming mode is in use and the 5230 annunciator powers up, the LCD displays messages that
describe conditions currently in effect.
7.2 Silencing Troubles
The built-in audible trouble buzzer can be silenced by pressing the silence button (see Figure 3-1).
Note: Silencing a trouble condition does not correct the trouble condition. The trouble buzzer will re-activate every 24
hours if the trouble condition remains uncorrected or if a new trouble condition occurs.
32 150805
Silent Knight Fire Product Warranty and Return Policy
General Terms and Conditions
• All new fire products manufactured by Silent Knight have a limited warranty period of 18
months from the date of manufacture against defects in materials and workmanship. See limited warranty statement for details.
• This limited warranty does not apply to those products that are damaged due to misuse, abuse,
negligence, exposer to adverse environmental conditions, or have been modified in any manner whatsoever.
Repair and RA Procedure
• All products that are returned to Silent Knight for credit or repair require a RA (Return Autho-
rization) number. Call Silent Knight Customer Service at 800-446-6444 or 763-493-6435
between 8:00 A.M. and 4:45 P.M. CST, Monday through Friday to obtain a return authorization number. Silent Knight Technical Support is available at 800-328-0103 between 8:00
A.M. and 6:00 P.M. CST, Monday through Friday.
• RA number must be prominently displayed on the outside of the shipping box. See return
address example under Advanced Replacement Policy.
• Include a packing slip that has the RA number, a content list, and a detailed description of the
problem should be included with each return.
• All products returned to Silent Knight must be sent freight pre-paid. After product is pro-
cessed, Silent Knight will pay for shipping product back to customer via UPS ground.
• Return the Silent Knight product circuit board only. Products that are returned in cabinets will
be charged an additional $50 to cover the extra shipping and handling costs over board only
returns. Do not return batteries. Silent Knight has the authority to determine if a product is
repairable. Products that are deemed un-repairable will be returned to the customer.
• Product that is returned that has a board date code more than 18 months from date of manufac-
ture will be repaired and the customer will be assessed the standard Silent Knight repair
charge for that model.
150805 33
Model 5128/29 Fire Slave Communicator Installation Manual
Advanced Replacement Policy
• Silent Knight offers an option of advance replacement for fire product printed circuit boards
that fail during the first 6 months of the warranty period.
• For advance replacement of a defective board contact your local Silent Knight Distributor or
call Silent Knight at 800-446-6444 or 763-493-6435 to obtain a RA (Return Authorization)
number and request advanced replacement.
• Customers without a Silent Knight account must use a MasterCard, Visa, or American
Express credit card to get an advance replacement.
• A new or refurbished board will be shipped to the customer. The customer will initially be
billed for the replacement board but a credit will be issued after the repairable board is
received at Silent Knight. All returned products must comply with the guidelines described
under “General Terms and Conditions”.
• The defective board must be returned within 30 days of shipment of replacement board for
customer to receive credit. No credit will be issued if the returned board was damaged due to
misuse or abuse.
• Repairs and returns should be sent to:
Silent Knight
Attn: Repair Department
7550 Meridian Circle Suite 100
Maple Grove, MN 55369-4927
RA Number:___________________
34 150805
Limited Warranty
Silent Knight warrants products manufactured by it to be free from defects in materials and
workmanship for eighteen (18) months from the date of manufacture, under normal use and
service. Products are date stamped at time of manufacture. The sole and exclusive obligation of
Silent Knight is to repair or replace, at its option, free of charge for parts and labor, any part that is
defective in materials or workmanship under normal use and service. All returns for credit are
subject to inspection and testing at the factory before actual determination is made to allow credit.
Silent Knight does not warrant products not manufactured by it, but assigns to the purchaser any
warranty extended by the manufacturer of such products. This warranty is void if the product is
altered or repaired by anyone other than Silent Knight or as expressly authorized by Silent Knight
in writing, or is serviced by anyone other than Silent Knight or its authorized distributors. This
warranty is also void if there is a failure to maintain the products and systems in which they
operate in a proper and workable manner. In case of defect, secure a Return Material
Authorization form from our Return Authorization Department.
This writing constitutes the only warranty made by Silent Knight , with respect to its products.
Silent Knight , does not represent that its products will prevent any loss by fire or otherwise, or
that its products will in all cases provide the protection for which they are installed or intended.
Buyer acknowledges that Silent Knight , is not an insurer and assumes no risk for loss or damages
or the cost of any inconvenience, transportation damage, misuse, abuse, accident or similar
incident.
SILENT KNIGHT GIVES NO WARRANTY, EXPRESS OR IMPLIED, OF
MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, OR OTHERWISE
WHICH EXTENDS BEYOND THE DESCRIPTION ON THE FACE HEREOF. UNDER NO
CIRCUMSTANCES SHALL SILENT KNIGHT BE LIABLE FOR ANY LOSS OF OR
DAMAGE TO PROPERTY, DIRECT, INCIDENTAL OR CONSEQUENTIAL, ARISING OUT
OF THE USE OF, OR INABILITY TO USE NOTIFIER ALARM’S PRODUCTS.
FURTHERMORE, SILENT KNIGHT SHALL NOT BE LIABLE FOR ANY PERSONAL
INJURY OR DEATH WHICH MAY ARISE IN THE COURSE OF, OR AS A RESULT OF,
PERSONAL, COMMERCIAL OR INDUSTRIAL USE OF ITS PRODUCTS.
This warranty replaces all previous warranties and is the only warranty made by SILENT
KNIGHT. No increase or alteration, written or verbal, of the obligation of this warranty is
authorized.
"SILENT KNIGHT" is a registered trademark.
150805 35
Model 5128/29 Fire Slave Communicator Installation Manual
36 150805
SILENT
KNIGHT
®
by Honeywell
7550 Meridian Circle
Maple Grove, MN 55369-4927
763-493-6455
1-800-328-0103
Fax: 763-493-6475
© 2007 Honeywell International Inc.
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