User Manual
™
Smart-UPS
Uninterruptible Power Supply
SURTD5000RMXLP
SURTD6000RMXLP
120/208/240 Vac
SURTD6000RMXLJP
100/200 Vac
RT
Rack Mount 3U/Tower
Smart-UPS
TM
RT
Uninterruptible Power Supply
SURTD5000/6000RMXLP
120/208/240 Vac
SURTD6000RMXLJP
100/200 Vac
Rack-Mount 3U/Tower
PRODUCT DESCRIPTION
The APC
TM
by Schneider Electric Smart-UPSTM RT is a high performance, uninterruptible power
supply (UPS) that provides protection for electronic equipment from utility power blackouts,
brownouts, sags, and surges. The UPS filters small utility line fluctuations and isolates electronic
equipment from large disturbances by internally disconnecting from utility line power. The UPS
provides continuous power from the internal battery until utility power returns to safe levels or the
battery is fully discharged.
SAFETY AND GENERAL INFORMATION
INSPECT THE PACKAGE CONTENTS UPON RECEIPT. NOTIFY THE CARRIER AND DEALER IF THERE IS
ANY DAMAGE
EAD THE SAFETY INFORMATION IN THIS MANUAL BE F O RE INSTAL L ING T HE UPS.
R
.
• Adhere to all national and local electrical codes.
• All wiring must be performed by a qualified electrician.
• Changes and modifications to this unit not expressly approved by APC could void the
warranty.
• This unit is intended for indoor use only.
• Do not operate this unit in direct sunlight, in contact with fluids, or where there is
excessive dust or humidity.
• Be sure the air vents on the unit are not blocked. Allow adequate space for proper
ventilation.
• Connect the UPS power cable directly to a wall outlet. Do not use surge protectors or
extension cords.
• 230 V models only: In order to maintain compliance with the EMC directive for
products sold in Europe, output cords attached to the UPS must not exceed 10 meters
in length.
• Leakage current for a pluggable Type A UPS may exceed 3.5 mA when a separate
ground ter mi nal is used.
• The protective earth conductor for the UPS carries the leakage current from the load
devices (computer equipment). An insulated ground conductor is to be installed as part
of the branch circuit that supplies the UPS. The conductor must have the same size and
insulation material as the grounded and ungrounded branch circuit supply conductors.
The conductor will be green and with or without a yellow stripe.
• The UPS input ground conductor must be properly bonded to protective earth at the
service panel.
• If the UPS input power is supplied by a separately derived system, the ground
conductor must be properly bonded at the supply transformer or motor generator set.
1
• The attachment plug receptacles near the unit or subsystem must all be of a grounding
type, and the grounding conductors serving these receptacles must be connected to
earth ground at the service equipment.
• The battery typically lasts for two to five years. Environmental factors impact battery
life. Elevated ambient temperatures, poor quality utility power, and frequent short
duration discharges will shorten battery life.
• The equipment is heavy. Always practice safe lifting techniques adequate for the
weight of the equipment.
• The batteries are heavy. Remove the batteries before installing the UPS and XLBP in a
rack.
• Always install XLBPs at the bottom in rack-mount or stack configurations. The UPS
must be installed above the XLBPs.
• Always install peripheral equipment above the UPS in rack-mount or stack
configurations.
• The UPS will recognize as many as 10 external battery packs connected to the UPS.
However there is no limit to the number of XLBPs that can be used with the UPS.
• The model and serial numbers are located on a small, rear panel label. For some
models, an additional label is located on the chassis under the front bezel.
• Always recycle used batteries.
• Recycle the package materials or save them for reuse.
2
PACKAGE CONTENTS
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
The packaging is recyclable; save it for reuse or dispose of it properly.
Check the package contents:
UPS (with battery modules disconnected)
Front bezel
Stabilizer brackets and screws
Top cover and screws
SURTRK2 rail kit
Serial cable
SPECIFICATIONS
TEMPERATURE
PERATING
O
TORAGE
S
MAXIMUM
ELEVATION
OPERATING
TORAGE
S
HUMIDITY
WEIGHT
UPS
WITH
UPS
PACKAGING
0° to 40° C (32° to 104° F)
-15° to 45° C (5° to 113° F)
charge the UPS battery(s) every six mont hs
3,000 m (10,000 ft)
15,240 m (50,000 ft)
0 to 95% relative humidity, non-condensing
58 kg (128 lbs)
72 kg (159 lbs)
Literature kit containing:
Product documentation
Documentation CD
Warranty Information
Software CD
NMC card documentation
This unit is intended for indoor use only.
Select a location sturdy enough to handle the
weight.
Do not opera te the UPS where there is
excessive dust or the temperature and
humidity are outside the specified limits.
Ensure that the air vents are not blocked.
Environmental factors impact battery life.
High temperatures, poor utility power , and
frequent, short duration discharges will
shorten batte r y life.
3
I
NSTALL THE MOUNTING RAILS
For detailed rail installation instructions, refer to the rail installation guide included in the rail kit.
I
NSTALL IN A RACK
For detailed rack installation instructions, refer to the Installation Guide – Tower to SURTRK2 Rack
Conversion document.
R
EMOVE THE BATTERIES
The unit is heavy. To lighten the unit, remove the batteries.
4
R
ACK-TO-TOWER CONVERSION
5
NSTALL THE BATTERIES
I
6
Z
\
7
B
ASIC CONNECTORS
Connect the UPS to a computer terminal.
Use only cables approved by APC by Schneider Electric.
Serial Port
Any other interface cable will be incompatible with the UPS
connector.
Manually put equipment into bypass mode.
On-Line or
Bypass Switch
Connect the UPS to the central EPO system.
EPO Terminal
Connect the ground lead on surge suppression devices, such as telephone
TVSS Screw
and network line protectors.
When connecting grounding cable, disconnect the unit from the utility
power outlet.
Optional external battery packs provide extended run time during power
outages. These units support up to ten external battery packs.
External Battery
Pack Connector
See the APC by Schneider Electric web site, www.apc.com
information on the external battery pack, SURT192RMXLBP.
CONNECT EQUIPMENT AND POWER TO THE UPS
for the
1. Connect equipment to the UPS (cables not included). Avoid using extension cords.
• Using a power cord, plug the UPS into a three-pole, four-wire, grounded receptacle only.
• SURTD6000RMXLP3U and SURTD6000RMXLJP3U models: To draw full power from the
UPS have a qualified electrician cut off the input plug and hardwire the UPS to the
appropriate power panel.
2. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, ensure all
connected equipment is switched ON. The equipment will not be powered until the UPS is
turned on.
3. Press Test on the front panel t o turn the UPS on.
The UPS battery charges when it is connected to utility power. The battery charges to 90%
capacity during the first three hours of normal operation. Do not expect full battery run
capability during this initial charge period.
O
PTIONS
Refer to the APC by Schneider Electric web site, www.apc.com
External Battery Pack SURT192RMXLBP, SURT192XLBP
Service Bypass Panel
for available accessories.
8
P
OWER RATINGS OF THE UPS UNDER DIFFERENT LOADS
MAX OUTPUT with Standard Plug, 50-60 Hz
Model MAX OUTPUT PER PHASE
SURTD5000RMXLP3U
SURTD6000RMXLP3U
SURTD6000RMXLJP3U
Model MAX OUTPUT PER PHASE
SURTD5000RMXLP3U
SURTD6000RMXLP3U
SURTD6000RMXLJP3U
OPERATION
Load
MAX OUTPUT AT 200 V/208 V
AT 100 V/ 120 V, SPLIT-PHASE
2500 VA, 2000 W, 120 V, 21A 4350 VA, 3500 W, 208 V, 21 A
2880 VA, 2100 W, 120 V, 24 A 5000 VA, 3675 W, 208 V, 24 A
2400 VA, 2100 W, 100 V, 24 A 4800 VA, 4200 W, 200 V, 24 A
MAX OUTPUT with Input Hardwired, 50-60 Hz
AT 100 V/ 120 V, SPLIT-PHASE
2500 VA, 2000 W, 120 V, 21A 4350 VA, 3500 W, 208 V, 21 A
3000 VA, 2100 W, 120 V, 25 A 5200 VA, 3675 W, 208 V, 25 A
3000 VA, 2100 W, 100 V, 30 A 6000 VA, 4200 W, 200 V, 30 A
SMART-UPS RT FRONT DISPLAY
(LINE - LINE LOADING)
MAX OUTPUT AT 200 V/208 V
(LINE - LINE LOADING)
Battery Charge
Indicator Description
Online
The Online LED illuminates when the UPS is drawing utility power and performing
double conversion to supply power to connected equipment.
On Battery
The UPS is supplying battery power to the connected equipment.
Bypass
The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility
power is sent directly to connected equipment during bypass mode. Bypass mode
operation is the result of an internal UPS fault, an overload condition or a user
initiated command. Battery operation is not available while the UP S is in bypass
mode. Refer to Troubleshooting.
9
Overload
An overload condition exists. See Troubleshooting.
Fault
Replace
Battery
The UPS detects an internal fault.
Refer to Troubleshooting in this manual.
The battery is disconnected or must be replaced. See Troubleshooting.
Feature Function
Power On
Press this button to turn on the UPS. (See below for additional capabilities.)
Power Off
Press this button to turn off the UPS.
Cold Start
When there is no utility power and the UPS is off, press and hold the
power up the UPS and connected equipment.
button to
The UPS will emit two beeps. During the second beep, release the button.
Self-Test Automatic: The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default). During the self-test, the UPS briefly operates the
connected equipment on battery.
Manual: Press and hold the
Diagnostic Utility Voltage
The UPS has a diagnostic feature that displays the utility voltage.
button for a few seconds to initiate the self-test.
Plug the UPS into the normal utility power.
The UPS starts a self-test as part of this procedure.
The self-test does not affect the voltage display.
Press and hold the
display. The five-LED, Battery Charge
the front panel shows the utility input voltage.
Refer to the figure at left for the voltage reading (values are not
listed on the UPS).
The display indicates the voltage is between the displayed value
on the list and the next higher value.
The display shows the high value of the input phase voltages.
10
button to view the utility voltage bar graph
display on the right of
PDU OPTIONS
Default
Smart-UPS RT 5/6kVA 100/120/200//208 V PDU Kit—SURT016
Smart-UPS RT 5/6kVA 200/208 V PDU Kit (20 A)—SURT015
Smart-UPS RT 5/6kVA 100/120 V PDU Kit—SURT014
11
Smart-UPS RT 5/6kVA 200/208 V PDU Kit (30 A)—SURT017
Smart-UPS RT 5/6kVA Input/Output PDU Kit (Hardwire)—SURT018
CONFIGURABLE ITEMS
NOTE: SETTINGS ARE MADE THROUGH SMARTSLOT ACCESSORY CARDS, OR TERMINAL MODE.
F
FUNCTION
Automatic Self-Test On start-up and
ACTORY
DEFAULT
every 14 days,
thereafter
SER SELECTABLE CHOICES DESCRIPTION
U
On start-up and every 7 days
thereafter
Set the interval at which the
UPS will execute a self-test.
On start-up and every 14
days thereafter
On start-up only
No self-test
Date of Last Battery
Replacement
Minimum Run time
Before Return from
Shutdown
Manufacture date Date of
battery replacement
Reset this date when you
replace the battery modules.
0 seconds 0 to 3600 seconds Specify the amount of battery
runtime required to turn the
UPS back on after the battery
has been completed
discharged. This prevents the
UPS from turning back on
until the batteries have been
charged to the specified
levels. (Note: 0 disables this
function.)
Audible Alarm
Setting
ON ON, OFF Enable or disable all alarms
permanently.
12
NOTE: SETTINGS ARE MADE THROUGH SMARTSLOT ACCESSORY CARDS, OR TERMINAL MODE.
FUNCTION
Simple Shutdown
Delay
F
ACTORY
DEFAULT
SER SELECTABLE CHOICES DESCRIPTION
U
90 seconds 0 to 1800 seconds Set the interval between t he
time when the UPS receives a
simple shutdown command
and the actual shutdown.
Simple Low Run
150 seconds 0 to 1800 seconds Change the warning interval
Time Warnin g
Bypass Tolerance Wide Wide, Medium, Narrow, or
Custom
High Bypass Point
Output Voltage Setting: 200 /100 Vac Maximum voltage that the
220/110 Vac
212Vac–280 Va c L -L
106Vac–140 Va c L -N
Output Voltage Setting: 208/120 Vac
229/132 Vac
220 Vac– 242 Vac L-L
127 Vac–140 Vac L- N
Output Voltage Setting: 240 /120 Vac
264/132 Vac
254 Vac–280 Vac L- L
127 Vac–140 Vac L- N
default to a higher setting if
the operating system requires
a longer interval for
shutdown.
The low battery warning
beeps are continuous when
150 seconds of run time
remain.
Select one of these settings,
based on the operating
environment.
If Wide, Medium, or Narrow
is selected, factory defin ed
values are used for the High
Bypass Point, Low Bypass
Point, and Bypass Acceptable
settings. If changes are made
to any of these settings, the
tolerance value will change to
Custom. (See Tolerance
Settings at the bottom of this
table.)
UPS will pass to connected
equipment during internal
bypass operation.
13
Low Bypa ss Point
Output Voltage Setting: 200/100 Vac
164/82 Vac
170 Vac–184 Vac L- L
85 Vac–92 Vac L-N
Minimum voltage that the
UPS will pass to connected
equipment during internal
bypass operation.
Output Voltage Setting: 208/120 Vac
171/98 Vac
170 Vac–192 Vac L- L
98 Vac–110 Vac L-N
Output Voltage Setting: 240 /120 Vac
196/98 Vac
170 Vac–220 Vac L- L
85 Vac–110 Vac L-N
Bypass Acceptable1
Not required
Required/Not required Phase and frequency lock
required/not required before
the UPS will switch to
bypass.
Output Voltage
RMXLP3U models:
2
Auto
208/240/120 Vac
RMXLJP3U
models:
200/100 Vac
Output Frequency Automatic
50 ± 3 Hz or
60 ± 3 Hz
1
There can be a phase hop in output voltage when ‘not requir ed’ option is selected in Bypass Acceptable mode.
2
The phase voltage in Auto mode i s always 120Vac. The Output phase difference betw een two phases tracks the input phase
difference.
200/100 Vac,
208/120 Vac,
240/120 Vac,
2
208/240/120 Vac
Auto
200/100 Vac,
208/120 Vac,
240/120 Vac
50 ± 3 Hz
50 ± 1 Hz
50 ± 0.1 Hz
60 ± 3 Hz
60 ± 1 Hz
60 ± 0.1 Hz
Auto 50 ± 3 Hz or 60 ± 3 Hz
Allows the user to select the
on-line output voltage.
Allows the user to select the
on-line output voltage.
Sets the allowable UPS output
frequency. Whenever
possible, the output frequency
tracks the input frequency.
Tolerance Settings
Wide Medium Narrow
High Bypass
Point
Low Bypass
Point
Bypass
Acceptable
Number of
External
Battery Packs
264 Vac L-L/132Vac L-N 260 Vac L-L/130 Vac L-N 254 Vac L-L/127 Vac L-N
197 Vac L-L/98 Vac L-N 208 Vac L-L/104 Vac L-N 220 Vac L-L/110 Vac L-N
Not Required Not Required Not Required
0 0 to 100 Defines the number of external
connected battery packs for
proper run time prediction.
14
200/100
Wide Medium Narrow
High Bypass
Point
Low Bypass
Point
Bypass
Acceptable
208/120 VAC OUTPUT VOLTAGE SETTING:
Wide Medium Narrow
High Bypass
Point
Low Bypass
Point
Bypass
Acceptable
VAC OUTPUT VOLTAGE SETTING:
220 Vac L-L/110Vac L-N 216 Vac L-L/108 Vac L-N 212 Vac L-L/106 Vac L-N
164 Vac L-L/82 Vac L-N 174 Vac L-L/87 Vac L-N 184 Vac L-L/92 Vac L-N
Not Required Not Required Not Required
229 Vac L-L/132 Vac L-N 225 Vac L-L/130 Vac L-N 220 Vac L-L/127 Vac L-N
171 Vac L-L/98 Vac L-N 181 Vac L-L/104 Vac L-N 192 Vac L-L/110 Vac L-N
Not Required Not Required Not Required
C
ONNECTING THE EPO (EMERGENCY POWER OFF) OPTION
The output power can be disabled in an emergency by closing a switch connected to the EPO.
Adhere to national and local electrical codes when wiring the EPO.
The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers.
The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and a SELV circuit (IEC
standard).
Both Class 2 and SELV circuits must be isolated from all primary circuitry.
Do not connect any circuit to the EPO terminal block unless it can be
confirmed that the circuit is Class 2 or SELV.
If circuit standard cannot be confirmed, use a contact closure switch.
Use one of the following cable types to connect the UPS to the EPO
switch:
• CL2: Class 2 cable for general use
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).
15
Configure UPS Parameters using terminal mode
Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using
the installed Network Management Card interfaces.
CONFIGURE UPS CONNECTION USING TERMINAL MODE
1. Connect the serial cable to the serial port on the back of the UPS.
Open a terminal program, such as HyperTerminal
Accessories, Communication, HyperTerminal.
Follow the prompts to choose a name and select an icon. Disregard the message, “...must install a
modem,” if it is displayed. Click OK.
2. Select File, Properties.
3. Select the COM port that is connected to your UPS.
4. Click Configure.
5. Enter the settings:
• bits per second - 9600
• data - bits 8
• parity - none
• stop bit - 1
• flow control – none
Click OK.
6.
7.
Press Enter to initiate the connection to the UPS.
TM
From the desktop, go to Start, Programs,
CONFIGURE NUMBER OF BATTERY PACKS USING TERMINAL MODE
1. Connect to the unit (see Configure UPS Connection using Terminal Mode).
2. Press 1 to modify the UPS settings.
3. Press D - # of External Battery Packs.
4. Enter the number of battery packs
5. Press Enter and Y to accept the changes.
6. Press ESC to exit the program.
16
CONFIGURE THE UPS CONNECTING USING NMC TERMINAL MODE
1. Connect the serial cable to the serial port on the back of the UPS. (If using USB communication
to the UPS, disconnect the USB cable first.)
2. Open a terminal program, such as HyperTerminal
TM
. From the desktop, go to Start, Programs,
Accessories, Communication, HyperTerminal.
3. Follow the prompts to choose a name and select an icon. Disregard the message, “...must install
a modem,” if it is displayed. Click OK.
4. Select File, Properties.
5. Select the COM port that is connected to your UPS.
6. Click Configure.
7. Enter the settings:
• bits per second - 9600
• data - bits 8
• parity - none
• stop bit - 1
• flow control – none
Click OK.
8.
9.
Press Enter to initiate the connection to the UPS.
ONFIGURE THE NUMBER OF BATTERY PACKS USING NMC TERMINAL MODE
C
1. Once the blank terminal window is open, press Enter multiple times, until the prompt.
2. Press 1 and Enter to select Device Manager. Select the model by entering the corresponding
number, then press ENTER.
3. Press 3 and Enter to select Configuration.
4. Press 1 and Enter to select Battery.
5. Press 2 and Enter to change the Battery Settings.
6. Type in the number of external battery packs (four battery modules per pack), and press ENTER.
(Number of packs: 1 = 1 SURT192RMXLBP, 2 = 2 SURT192RMXLBP etc.)
7. Press 3 and ENTER to accept the changes.
8. Press ESC multiple times (5) to return to the main menu.
9. Press 4 and ENTER to log out.
17
TROUBLESHOOTING
Use the table below to solve minor installation and operatio n pr oblems. Refer to the APC by
Schneider Electric web site, www.apc.com
for assistance with complex UPS problems.
PROBLEM AND POSSIBLE
S
OLUTION
CAUSE
UPS WILL NOT TURN ON
Battery not connected properly. Check that the battery connector s are fully engaged.
button not pushed. Press the button once to power the UPS and the connected equipment.
UPS not connected to utility
power supply.
Very low or no utility voltage. Check the utility voltage.
Check that the power cable from the UPS to the utility power supply is securely
connected at both ends.
UPS WILL NOT TURN OFF
button not pushed. Press the button once to turn the UPS off .
Internal UPS fault. Do not attempt to us e the UPS. Unplug the UPS and have it serviced
immediately.
UPS BEEPS OCCASIONALLY
Normal UPS operati on when
running on battery.
None. The UPS is protecting the connected eq uipment.
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery(s ) are weak
due to a recent outage or
battery(s) are near the end of
their service life.
FRONT PANEL LEDS FLASH SEQUENTIALLY
The UPS has been shut down
remotely through software or an
optional accessory card.
ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET
The UPS is shut down and t he
battery is discharged from an
extended outage.
BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE
The UPS is overloaded The connected equipment exceeds the s pecified “maximum load” as defined in
Charge the battery(s). Battery modules require recharging after ext ended outages.
They wear faster when put into service often or when operated at elevated
temperatures. If the battery(s) are near the end of their service lif e, consider
replacing the battery(s) even if the Replace Battery LED is not illuminated.
None. The UPS will restart automatically when utility power returns.
None. The UPS will return to normal operation when the power is restored and
the battery has a sufficient charge.
Specifications on the APC by Schneider Electric web site, www.apc.com
The alarm remains on until the overload is removed. Disconnect nonessential
equipment from the UPS to eliminate the overload condition.
.
18
PROBLEM AND POSSIBLE
S
OLUTION
CAUSE
BYPASS LED ILLUMINATES
The bypass switch has been
turned on manually or through
an accessory.
FAULT AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE
The UPS has ceased sending
power to connected equipment.
FAULT LED ILLUMINATES
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
REPLACE BATTERY LED ILLUMINATES
Replace Battery LED flashes and
short beep is emitted every two
seconds to indicate the batter y is
disconnected.
Weak battery. Allow the battery to recharge for 24 hours. Then, perform a self-test. If the
Failure of a battery self-test. The UPS emits short beeps for one minute and the Replace Battery LED
If bypass is the chosen mode of operation, ignore the illuminated LED.
If bypass is not the chosen mode of operation move the bypass switch on the
back of the UPS, to the normal position.
The connected equipment exceeds the specified “maximum load” as defined in
Specifications on the APC by Schneider Electric web site, www.apc.com
Disconnect nonessential equip ment from the UPS to eliminate the overload
condition.
Press the OFF button, then the ON button to restore power to c onnected
equipment.
immediately.
Check that the battery connectors are fully engaged.
problem persists after recharging, replace the battery.
illuminates. The UPS repeats the alarm every five hours. Perform the self-test
procedure af ter the battery has charged for 24 hours to confirm the Replace
Battery condition. The alarm stops and the LED clears if the battery passes the
self-test.
.
UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS
Very high, low, or distorted line
voltage. Inexpensive fuel
powered generators can distort
the voltage.
Move the UPS to a different outlet on a different circuit. Test the input voltage
with the utility voltage display.
DIAGNOSTIC UTILITY VOLTAGE
All five LEDs are i lluminated The line voltage is extremely high and should be checked by an electrician.
There is no LED illumination If the UPS is plugged into a properly functioning utility power outlet, the line
voltage is extremely low.
ONLINE LED
There is no LED illumination The UPS is running on battery, or it is not turned on.
The LED is blinking The UPS is running an internal self-test.
19
MAINTENANCE, TRANSPORT
Replacing the Battery Module
This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on during the
procedure. See your dealer or contact APC by Schneider Electric at the web site, www.apc.com
information on replacement battery modules.
The battery replacement procedure must include replacing all battery modules in the UPS and
connected external battery pack(s).
See Removing the Batteries and Installing the Batteries in this manual for additional information.
Once the battery(s) are disconnected, the connected equipment is not protected
from power outages.
Be careful during battery replacement, the battery modules are heavy.
Be sure to deliver spent batteries to a recycling facility or ship to the manufacturer
in the replacement battery packing material.
Disconnecting the Battery for Transport
for
Always DISCONNECT THE BATT ERY(s) before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.
The battery(s) may remain in the UPS.
1. Shut down and disconnect any equipment attached to the UPS.
2. Shut down and disconnect the UPS from the power supply.
3. Unplug the battery connectors. Refer to the Replacing Battery Modules section in this manual.
For shipping instructions contact APC by Schneider Electric at the web site, www.apc.com
.
20
SERVICE
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC
web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and
serial numbers are located on th e rear pan el of the unit and are available through the
LCD display on select models.
b. Call APC Customer Support and a technician will attempt to solve the problem over the
phone. If this is not possible, the technician will issue a Returned Material Authorization
Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and ret urns may vary internationally. Refer to the APC web site for
country specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage
sustained in transit is not covered under warranty.
a. Note: When shipping wi thin the United States, or to the United States always
DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S .
Department of Transportation (DOT) and IATA regulations. The internal batteries
may remain in the UPS.
b. Batteries may remain connected in the XBP during shipment. Not all units utilize
XLBPs.
4. Write the RM A# provided by Customer Suppor t on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
21
LIMITED FACTORY WARRANTY
Schneider Electric IT Corporation (SEIT), warrants its products to be free from defects in materials and workmanship for
a period of two (2) years from the date of purchase. The SEIT obligation under this warranty is limit ed to repairing or
replacing, at its own sole option, any such defectiv e products. Repai r or replacement of a defective product or parts
thereof does n o t extend the original warranty period.
This warranty applies only to the orig inal purchaser who must have properly registered the p r oduct within 10 days of
purchase. Products may be registered online at warranty.apc.com.
SEIT shall not b e liable under the warranty if its testing and examinati on disclose that the alleged defect in the product
does not exist or was caused by end user or any third person misuse, negligence, improper installation, testing, operation
or use of the product contrary to SEIT recommendations or specifications. Further, SEIT shall not be liable for defects
resulting from: 1) unauthorized attempts to repair or modify the product, 2) incorrect or inadequa te electrical voltage or
connection, 3) inappropriate on site operation conditions, 4) Acts of God, 5) exposure to the elements, or 6) theft. In no
event sha ll S EIT have any liability under this warranty for any product where the serial number has been a ltered,
defaced, or removed.
EXCEPT AS SET FORTH ABOVE, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY
OPERATION OF LAW OR OTHERWISE, APPLICABLE TO PRODUCTS SOLD, SERVICE D OR
FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH.
SEIT DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION AND
FITNESS FOR A PARTICULAR PURPOSE.
SEIT EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO
OBLIGATION OR LIABILITY WILL ARISE OUT OF, SEIT RENDERING OF TECHNICAL OR OTHER
ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS.
THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE SEIT SOLE
LIABILITY AND PURCHASER EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES.
SEIT WARRANTIES EXTEND ONLY TO ORIGINAL PURCHASER AND ARE NOT EXTENDED TO ANY
THIRD PARTIES.
IN NO EVENT SHALL SEIT, ITS OFFICERS, DIRECTORS, AFFILIATES OR EMPLOYEES BE LIABLE
FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, ARISING OUT
OF THE USE, SERVICE OR INSTALLATION OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE
IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR
WHETHER SEIT HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
SPECIFICALLY, SEIT IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE,
WHETHER DIRECT OR INDIRECT, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF
SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUANTS, CLAIMS BY THIRD PARTIES, OR
OTHERWISE.
NOTHING IN THIS LIMITED WARRANTY SHALL SEEK TO EXCLUDE OR LIMIT SEIT LIABILITY
FOR DEATH OR PERSONAL INJURY RESULTING FROM ITS NEGLIGENCE OR ITS FRAUDULENT
MISREPRESENTATION OF TO THE EXTENT THAT IT CANNOT BE EXCLUDED OR LIMITED BY
APPLICABLE LAW.
To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer
support. Customers with warranty claims issues may access the SEIT worldwide customer support network through the
APC web s i t e : www.apc.com
the top of the web pa ge to obtain information for customer support in your region. Product s must be returned with
transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of
date and place of purchase.
. Select your country from the country selection drop down menu . Open the Support tab at
22
APC by Schneider Electric
Worldwide Customer Support
Customer support for this or any other APC by Schneider Electric product is
available at no charge in any of the following ways:
• Visit the APC by Schneider Electric web site, www.apc.com to access
documents in the APC Knowledge Base and to submit customer support
requests.
– www.apc.com (Corporate Headquarters)
Connect to localized APC by Schneider Electric web site for specific
countries, each of which provides customer support information.
– www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact the APC by Schneider Electric Customer Support Center by
telephone or e-mail.
– Local, country specific centers: go to www.apc.com/support/contact for
contact information.
– For information on how to obtain local customer support, contact the
APC by Schneider Electric repr esent ative or other distribut or fro m whom
you purchased your APC by Schneider Electric product.
© 2014 APC by Schneider Electric. Smart-UPS and PowerChute are owned by Schneider Electric
Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective
owners.
EN 990-3271A-001
04/2015
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