Smart-UPS® RT
Uninterruptible Power Supply
SURTD 3000/5000 VA 200-240 VAC
Tower/Rack-Mount 3U
English
2010 APC by Schneider Electric. APC, the APC logo, Smart-UPS and PowerCh ute are owned by Schneider Electric
Industries S.A.S., American Power Conversion Corporation, or affiliated companies. All other trademarks are the property of
their respective owners.
1
Introduction
The APC® by Schneider Electric Smart-UPS® RT is a high-performance, uninterruptible power
supply (UPS) that provides protection for electronic equipment from utility power blackouts,
brownouts, sags and surges. The UPS filters small utility line fluctuations and isolates electronic
equipment from large disturbances by internally disconnecting from utility line power. The UPS
provides continuous power from the internal battery until utility power returns to safe levels or the
battery is fully discharged.
INSTALLATION
Read the Safety Guide before installing the UPS.
Unpacking
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage.
The packaging is recyclable; save it for reuse or dispose of it properly.
Check the package contents:
UPS (with battery modules disconnected)
Front bezel
Literature kit containing:
Product documentation
Smart-UPS RT User Manuals CD
Warranty Information
Specifications
TEMPERATURE
PERATING
O
TORAGE
S
MAXIMUM
ELEVATION
OPERATING
TORAGE
S
HUMIDITY
WEIGHT
UPS
WITH
UPS
PACKAGING
32° to 104° F (0° to 40° C)
5° to 113° F (-15° to 45° C) charge the UPS
battery every six months
10,000 ft (3,000 m)
50,000 ft (15,240 m)
0 to 95% relative humidity
120 lbs (55 kg)
140 lbs (64 kg)
XLT/XLI/XLTW models:
PowerChute
Serial cable
3000 VA XLI models: three output power cords,
®
software CD
two input power cords
3000 VA models: conversion faceplate for
accommodating a Network Management
Card
5000 VA XLI models: six output power cords,
Network Management Ca rd docume ntation
This unit is intended for indoor use only.
Select a location sturdy enough to
handle the weight.
Do not operate the UPS where th ere is
excessive dust or the temperature and
humidity are outside the specified limits.
Ensure that the air vents on the front
and rear of the U PS are not blocked.
2
Wiring and Connecting the UPS
5000 VA XLI MODELS ONLY: HARDWIRING INSTRUCTIONS
• Wiring must be performed by a qualified electrician.
• Install a high magnetic 30/32 A utility circuit breaker.
• Adhere to all national and local electrical codes.
• Use #10 AWG gauge (5 mm
1. Switch the utility circuit breaker OFF.
2. Remove the input access panel.
3. Remove circ ul ar knocko ut.
2
) wire.
2
4. Run #10 AWG gauge (5 mm
) wire through the access panel, and connect the wires to the
terminal block (Green: Ground, Brown: Hot, Blue: Neutral). Use an appropriate strain relief (not
included).
5. Switch the utility circuit breaker ON.
6. Check line vo l tages.
7. Replace the access panel.
3
C
ONNECTING THE BATTERY MODULES AND ATTACHING THE FRONT BEZEL
4
ASIC CONNECTORS
B
serial com
normal bypass
EPO terminal
TVSS screw
external battery
pack connector
The serial connector is to be used for interfacing with APC PowerChute
software and terminal emulation software.
Use only cables approved by APC.
Any other interface cable will be incompatible with the UPS
connector.
Manual bypass enables the user to manually put connected equipment into
bypass mode.
Emergency Power Off terminal allows the user to connect the UPS to the
central EPO system.
The UPS features a transient voltage surge-suppression (TVSS) screw for
connecting the ground lead on surge suppression devices such as telephone
and network line protectors.
When connecting grounding cable, disconnect the unit from the utility
power outlet.
Optional external battery packs provide extended run time during power
outages. These units support up to ten external battery packs.
See the APC Web site, www.apc.com
for the information on the external
battery pack, SURT192XLBP.
5000 VA
XLI models
output circuit
breakers
3000/5000VA
XLJ/XLT/
XLTW
models
output circuit
breakers
5
C
ONNECTING EQUIPMENT AND POWER TO THE UPS
1. Connect equipment to the UPS (cables not included for XLJ/XLT/XLTW models).
2. Avoid using extension cords.
• 3000 VA XLJ/XLT/XLI/XLTW and 5000 VA XLJ/XLT/XLTW models: Using a power cord,
plug the UPS into a two-pole, three-wire, grounded receptacle only.
• 5000 VA XLJ models: To draw full 5000 VA from the UPS have a qualified electrician cut
off the input plug and hardwire the UPS to the appropriate power panel.
3. Turn on all connected equipment. To use the UPS as a master ON/OFF switch, ensure all
connected equipment is switched ON. The equipment will not be powered until the UPS is
turned on.
4. To power up the UPS press the
• The UPS battery charges when it is connected to utility power. The battery charges to 90%
button on the front panel.
capacity during the first three hours of normal operation. Do not expect full battery run
capability during this initial charge period.
5. For additional computer system security, install PowerChute
®
Server Smart-UPS mo nitoring
software.
O
PTIONS
Refer to the APC Web site, www.apc.com
External Battery Pack SURT192XLBP
Rail Kit SURTRK2
Isolation Transformer
Service Bypass Panel
for available accessories.
6
OPERATION
Load
SMART-UPS RT FRONT DISPLAY
Indicator Description
Online
The Online LED illuminates when the UPS is drawing utility power and performing
double conversion to supply power to connected equipment.
On Battery
The UPS is supplying battery power to the connected equipment.
Bypass
The Bypass LED illuminates indicating that the UPS is in bypass mode. Utility
power is sent directly to connected equipment during bypass mode operation.
Bypass mode operation is the result of an internal UPS fault, an overload condition
or a user initiated command either through an accessory or the manual bypass
switch. Battery operation is not available while the UPS is in bypass mode. Refer to
Troubleshooting in this manual.
Battery Charge
Fault
Overload
The UPS detects an internal fault.
Refer to Troubleshooting in this manual.
An overload condition exists. See Troubleshooting.
Replace
Battery
The battery is disconnected or must be replaced. See Troubleshooting.
Feature Function
Power On
Press this button to turn on the UPS. (See below for additional capabilities.)
Power Off
Press this button to turn off the UPS.
7
Feature Function
Cold Start
When there is no utility power and the UPS is off, press and hold the
power up the UPS and connected equipment.
button to
The UPS will emit two beeps. During the second beep, release the button.
Self-Test Automatic: The UPS performs a self-test automatically when turned on, and every
two weeks thereafter (by default). During the self-test, the UPS briefly operates the
connected equipment on battery.
Manual: Press and hold the
button for a few seconds to initiate the self-test.
Diagnostic Utility Voltage
The UPS has a diagnostic feature that displays the utility voltage. Plug
the UPS into the normal utility power.
The UPS starts a self-test as part of this procedure. The self-test
does not affect the voltage display.
Press and hold the
display. The five-LED, Battery Charge
button to view the utility voltage bar graph
display on the right of the
front panel shows the utility input voltage.
Refer to the figure at left for the voltage reading (values are not listed
on the UPS).
The display indicates the voltage is between the displayed value on the
list and the next higher value.
8
USER CONFIGURABLE ITEMS
NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, OPTIONAL SMART SLOT
ACCESSORY CARDS, OR TERMINAL MODE.
F
FUNCTION
ACTORY
DEFAULT
Automatic Self-Test On start-up and
every 14 days,
thereafter
USER SELECTABLE
CHOICES
On start-up and every 7
days thereafter
On start-up and every 14
days thereafter
On start-up only
No self-test
ESCRIPTION
D
Set the interval at which the
UPS will execute a self-test.
Date of Last Battery
Replacement
Minimum Run time
Before Return from
Shutdown
Audible Alarm
Setting
Simple Shutdown
Delay
Simple Low Run
Time Warnin g
High Bypass Point
Manufacture date Date of
battery replacement
0 seconds 0 to 3600 s of run time
Reset this date when you replace
the battery modules.
Specify the minimum run time
following a low battery
shutdown, before powering
connected equipment.
ON ON, OFF Enable or disable all alarms
permanently.
90 seconds 0 to 1800 s Set the interval between the time
when the UPS receives a simple
shutdown command and the
actual shutdown.
150 seconds 0 to 1800 s Change the warning interval
default to a higher setting if the
operating system requires a
longer interval for shutdown.
The low battery warning beeps
are continuous when 150
seconds of run time remain.
255 VAC
Output Voltage Setting
200 VAC:
210 - 280 VAC
208 VAC:
Maximum voltage that the UPS
will pass to connected
equipment during internal
bypass operation.
220 - 280 VAC
220 VAC:
235 - 280 VAC
230 VAC:
245 - 280 VAC
240 VAC:
255 - 280 VAC
9
NOTE: SETTINGS ARE MADE THROUGH SUPPLIED POWERCHUTE SOFTWARE, OPTIONAL SMART SLOT
ACCESSORY CARDS, OR TERMINAL MODE.
F
FUNCTION
Low Bypass Point
ACTORY
DEFAULT
160 VAC
USER SELECTABLE
CHOICES
Output Voltage Setting
200 VAC:
160 - 185 VAC
208 VAC:
ESCRIPTION
D
Minimum voltage that the UPS
will pass to connected
equipment during internal
bypass operation.
160 - 190 VAC
220 VAC:
160 - 195 VAC
230 VAC:
160 - 200 VAC
240 VAC:
160 - 205 VAC
Output Voltage XLJ models:
200 VAC
200, 208, 220,
230, 240 VAC
Allows the user to select the on
on-line output voltage.
XLT models:
208 VAC
XLTW models:
220 VAC
XLI models:
230 VAC
Output Frequency Automatic
50 ± 3 Hz or
60 ± 3 Hz
Number of External
0 0 to 100 Defines the number of external
Battery Packs
50 ± 3 Hz
50 ± 1 Hz
50 ± 0.1 Hz
60 ± 3 Hz
60 ± 1 Hz
60 ± 0.1 Hz
50 ± 3 Hz or 60 ± 3 Hz
Sets the allowable UPS output
frequency. Whenever possible,
the output frequency tracks the
input frequency.
connected battery packs for
proper run time prediction.
Bypass Acceptable Not required Required/ Not required Phase and frequency lock
required/not required before the
UPS will switch to bypass.
10
ONNECTING THE EPO (EMERGENCY POWER OFF) OPTION
C
The output power can be disabled in an emergency by closing a switch connected to the EPO.
Adhere to National and local electrical codes when wiring the EPO.
EPO
switch
The EPO switch is internally powered by the UPS for use with non-powered switch circuit breakers.
The EPO circuit is considered a Class 2 circuit, (UL, CSA standards) and a SELV circuit (IEC
standard).
Both Class 2 and SELV circuits must be isolated from all primary circuitry. Do not connect any
circuit to the EPO terminal block unless it can be confirmed that the circuit is Class 2 or SELV.
If circuit standard cannot be confirmed, use a contact closure switch.
Use one of the following cable types to connect the UPS to the EPO switch:
• CL2: Class 2 cable for general use
• CL2P: Plenum cable for use in ducts, plenums, and other spaces used for environmental air.
• CL2R: Riser cable for use in a vertical run in a floor to floor shaft.
• CLEX: Limited use cable for use in dwellings and for use in raceways.
• For installation in Canada: Use only CSA certified, type ELC (extra-low voltage control cable).
11
T
ERMINAL MODE TO CONFIGURE UPS PARAMETERS
3000 VA models:
Terminal Mode is a menu driven interface that enables configuration of the UPS by users not wishing
to use PowerChute
®
software o r an optional Network Management Car d.
Connect the serial cable to the serial com connector on the back of the UPS.
If PowerChute software is not installed do not perform steps 1 and 7.
1. For Windows users: STOP the PowerChute Server using the following steps:
• From the Desktop, go to Start => Settings => Control Panel =>
Administrative Tools => Services.
• Select APC PowerChute Server – right click the mouse and select Stop.
1a. For Linux users: STOP the PowerChute Server using the following steps:
• Change directory to /etc/init.d.
• Initiate the command ./PowerChute stop.
2. Open a terminal program. Example: HyperTerminal
• From the Desktop, go to Start => Programs => Accessories => Communication
=>HyperTerminal.
3. Double-click on the HyperTerminal icon.
• Follow the prompts to choose a name and select an icon. Disregard the message, “...must
install a modem,” if it is displayed. Click OK.
• Select the COM port that is connected to your UPS. The port settings are:
9 bits per second - 9600
9 data - bits 8
9 parity - none
9 stop bit - 1
9 flow control - none
• Press ENTE R
4. Press 1 to modify the UPS parameters.
5. Follow the prompts.
6. Exit the terminal program.
7. For Windows users: START the PowerChute
®
Server using the following steps:
• From the Desktop, go to Start => Settings => Control Panel =>
Administrative Tools => Services.
• Select APC PowerChute Server – right click the mouse and select Start.
7a. For Linux users: START the PowerChute Server using the following steps:
• Change directory to /etc/init.d.
• Initiate the command ./PowerChute start.
12
5000 VA models:
Terminal Mode is a menu driven interface that enables configuration of the UPS by users not using
PowerChute software or the installed Network Management Card interfaces.
Connect the serial cable to the serial port on the back of the UPS.
If PowerChute software is not installed do not perform steps 1 and 5.
1. For Windows users: STOP the PowerChute
• From the Desktop, go to Start => Settings => Control Panel =>
®
Server using the following steps:
Administrative Tools => Services.
• Select APC PowerChute Server – right click the mouse and select Stop.
1a. For Linux users: STOP the PowerChute Server using the following steps:
• Change directory to /etc/init.d.
• Initiate the command ./PowerChute stop.
2. Open a terminal program. Example: HyperTerminal
• From the Desktop, go to Start => Programs => Accessories => Communication
=>HyperTerminal.
3. Double-click on the HyperTerminal icon.
• Follow the prompts to choose a name and select an icon. Disregard the message, “...must
install a modem,” if it is displayed. Click OK.
• Select the COM port that is connected to your UPS. The port settings are:
9 bits per second - 9600
9 data - bits 8
9 parity - none
9 stop bit - 1
9 flow control - none
• Press ENTE R
4. Example for setting the number of external battery packs (SURT192XLBP):
Once the blank terminal window is open, follow these steps to enter the number of battery packs:
• Press ENTER to initiate terminal mode. Press ENTER multiple times, until the prompt User
Name: is displayed. Follow the prompts. Type slowly, waiting u ntil each character appears
on the screen prior to typing the next character.
Network Management Card defaults:
• User Name: apc
• Password: apc
• Press 1 and ENTER to select Device Manager.
• Select the model by entering the corresponding number, then press ENTER.
• Press 3 and ENTER to select Configuration.
• Press 1 and ENTER to select Battery.
13
• Press 2 and ENTER to change the Battery Settings.
• Type in the number of external battery packs (four battery modules per pack), and
press ENTER.
(Number of packs: 1 = 1 SURT192XLBP, 2 = 2 SURT192XLBP etc.)
• Press 3 and ENTER to accept the changes.
• Press ESC multiple times (5) to return to the main menu.
• Press 4 and ENTER to log out.
5. For Windows users: START the PowerChute
• From the Desktop, go to Start => Settings => Control Panel =>
®
Server using the following steps:
Administrative Tools => Services.
• Select APC PowerChute Server – right click the mouse and select Start.
5a. For Linux users: START the PowerChute Server using the following steps:
• Change directory to /etc/init.d.
• Initiate the command ./PowerChute start.
14
MAINTENANCE AND TRANSPORT
Replacing the Battery Module
This UPS has an easy to replace, hot-swappable battery module. Replacement is a safe procedure,
isolated from electrical hazards. You may leave the UPS and connected equipment on during the
procedure. See your dealer or contact APC at the Web site, www.apc.com
replacement battery modules.
The battery replacement procedure must include replacing all battery modules in the UPS and
connected external battery pack(s).
Once the battery(s) are disconnected, the connected equipment is not protected
from power outages.
Be careful during battery replacement, the battery modules are heavy.
Be sure to deliver spent batteries to a recycling facility or ship to the manufacturer
in the replacement battery packing material.
REMOVING BATTERY MODULES
for information on
X Y Z
[
\
15
R
EPLACING BATTERY MODULES
X Y
Z [ \
] ^ _
Disconnecting the Battery for Transport
Always DISCONNECT THE BATT ERY(s) before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.
The battery(s) may remain in the UPS.
1. Shut down and disconnect any equipment attached to the UPS.
2. Shut down and disconnect the UPS from the power supply.
3. Unplug the battery connectors. Refer to Replacing Battery modules in this manual.
For shipping instructions contact APC at the Web site, www.apc.com
.
16
TROUBLESHOOTING, SERVICE, AND WARRANTY INFORMATION
Use the table below to solve minor installation and operatio n pr oblems. Refer to the APC Web site,
www.apc.com
for assistance with complex UPS problems.
PROBLEM AND POSSIBLE
S
OLUTION
CAUSE
UPS WILL NOT TURN ON
Battery not connected properly. Check that the b attery connectors are fully engaged.
button not pushed. Press the button once to power t he UPS and the connected equipment.
UPS not connected to utility
power supply.
Very low or no utility voltage. Check the utility power supply to the UPS by plugging in a table lamp. If the
Check that the power cable from the UPS to the utility power supply is securely
connected at both ends.
light is very dim, have the utility voltage checked.
UPS WILL NOT TURN OFF
button not pushed. Pres s the button once to turn the UPS off.
Internal UPS fault. Do not attempt to us e the UPS. Unplug the UPS and have it serviced
immediately.
UPS BEEPS OCCASIONALLY
Normal UPS operati on when
running on battery.
None. The UPS is protecting the connected equipment.
UPS DOES NOT PROVIDE EXPECTED BACKUP TIME
The UPS battery(s ) are weak
due to a recent outage or
battery(s) are near the end of
their service life.
FRONT PANEL LEDS FLASH SEQUENTIALLY
The UPS has been shut down
remotely through software or an
optional accessory card.
ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET
The UPS is shut down and t he
battery is discharged from an
extended outage.
BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE
The UPS is overloaded The connected equipment exceeds the specified “maxi m um load” as defined in
Charge the battery(s). Battery mo dules require recharging after extended outages.
They wear faster when put into service often or when operated at elevated
temperatures. If the batter y(s) are near the end of t h eir service life, consider
replacing the battery(s) even if the Replace Battery LED is not illuminated.
None. The UPS will restart automatically when utility power returns.
None. The UPS will return to normal operation when the power is restored and
the battery has a sufficient charge.
Specifications on the APC Web site, www.apc.com
The alarm remains on until the overload is removed. Disconnect nonessential
equipment from the UPS to eliminate the overload condition.
.
17
PROBLEM AND POSSIBLE
S
OLUTION
CAUSE
BYPASS LED ILLUMINATES
The bypass switch has been
turned on manually or through
an accessory.
FAULT AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE
The UPS has ceased sending
power to connected equipment.
If bypass is the chosen mode of operation, ignore the illuminated LED.
If bypass is not the chosen mode of operation move the bypass switch on the
back of the UPS, to the normal position.
The connected equipment exceeds the specified “maximum load” as defined in
Specifications on the APC Web site, www.apc.com
.
Disconnect nonessential equipment from the UPS to eliminate the overload
condition.
Press the OFF button, then the ON button to restore power t o connected
equipment.
FAULT LED ILLUMINATES
Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced
immediately.
REPLACE BATTERY LED ILLUMINATES
Replace Battery LED flashes and
Check that the battery connectors are fully engaged.
short beep is emitted every two
seconds to indicate the battery is
disconnected.
Weak battery. Allow the battery to recharge for 24 hours. Then, per form a self-test. If the
problem persists after recharging, replace the battery.
Failure of a battery self-test. The UPS emits short beeps for one minute and the Replace Battery LED
illuminates. The UPS repeats the alarm every five hours. Perform the self-test
procedure af ter the battery has charged for 24 hours to confirm the Replace
Battery condition. The alarm stops and the LED clears if the battery passes the
self-test.
UPS OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE EXISTS
Very high, low, or distorted line
voltage. Inexpensive fuel
Move the UPS to a different outlet on a different circuit. Test the input voltage
with the utility voltage display.
powered generators can distort
the voltage.
DIAGNOSTIC UTILITY VOLTAGE
All five LEDs are illuminated The line voltage i s extremely high and s hould be checked by an electrician.
There is no LED illumination If the UPS is plugged into a properly functioni ng utility power outlet, the line
voltage is extremely low.
ONLINE LED
There is no LED illumination The UPS is running on battery, or it is not turned on.
The LED is blinking The UPS is running an internal self-test.
18
Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1. Review the problems discussed in the Troubleshooting section of this manual to eliminate
common problems.
2. If the problem persists, contact APC Customer Support through the
APC Web site, www.apc.com
• Note the model number of the UPS, the serial number located on the back of the unit, and the
date purchased. If you call APC Customer Support, a technician will ask you to describe the
problem and attempt to solve it over the phone. If this is not possible, the technician will
issue a Returned Material Authorization Number (RMA#).
• If the UPS is under warranty, repairs are free.
• Procedures for servicing or returning products may vary internationally. Refer to the APC
Web site for country specific instructions.
3. Pack the UPS in its original packaging.
• If the original packing is not available, refer to the APC Web site, www.apc.com
information about obtaining a new set.
• Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for
packaging. Damage sustained in transit is not covered under warranty.
Always DISCONNECT THE BATTERY(S) before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.
.
for
The battery(s) may remain in the UPS.
4. Mark the RMA# on the outside of the package.
5. Return the UPS by insured, prepaid carrier to the address given to you by Customer Support.
Limited Warranty
American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of
two years from the da te of purchase. Its obligation under this warranty is limited to repairing or replac ing, at its own sole
option, any such defective produ cts. To obtain service under warranty you must obtain a Return ed Material Authorization
(RMA) number from customer sup port. Products must be returned with transportation charges prepaid and must be
accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does
not apply to equipment that has been damaged by accident, negligence, or misapplication or has been altered or modified in
any way. This warran ty applies only to the original purchaser who must have properl y r egistered the product within 10 days of
purchase.
EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s)
may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF TH IS PRODUCT, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or
revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties,
or otherwise.
19
RADIO FREQUENCY WARNINGS
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the
FCC Rules. Thes e limits are designed to provide reasonable p rotection against harmful in terference when the equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to c ause harmfu l interference. The user is responsible for co r r ecting
the interference.
Shielded signal cables mus t be used with this pr oduct to ensure c o mpliance with the Class A FCC limits.
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge in any of the following
ways:
• Refer to the APC Web site to access documents in the APC Knowledge Base and to submit
customer support requests.
• www.apc.com (Corporate Headquarters)
Connect to localized APC Web sites for specific countries, each of which provides customer
support information.
• www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
• Contact an APC Customer Support center by telephone or e-mail.
Local, country-specific centers:
go to www.apc.com/support/contact for infor mation.
Contact the APC representative or other distributor from whom you purchased your APC product for
information on how to obtain local customer support.
20
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