SATO CL412E User Manual

®

CL408e/CL412e Printers

Service Manual

PN 9001078

Rev. B

SATO America, Inc.

10350-A Nations Ford Rd. Charlotte, NC 28273

Main Phone: [phone]

Technical Support Hotline: [phone]

Fax: [phone] http:\\www.satoamerica.com

ã Copyright 2001

SATO America, Inc.

The information supplied in this manual was current at time of publication. If you come across procedures that need clarification or find errors or have suggestions contact us at [e-mail]

Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class B computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatever without the express permission of SATO America, Inc. The materials in this document are provided for general information and are subject to change without notice. SATO America, Inc. assumes no responsibility for any errors that may appear.

PN 9001078

Rev. B

SATO CL408e/CL412e Service Manual

Table of Contents

Section 1. Overview and Specifications		Page
1	Overview ...........................................................................................................	1-1
2	Physical Characteristics ..................................................................................	1-2
3	Printer Features ................................................................................................	1-3
4	Sensors .............................................................................................................	1-6
5	Operation Panel ................................................................................................	1-7
6	Installation Considerations .............................................................................	1-9
7	Optional Accessories ......................................................................................	1-9
8	Environment & Approvals .............................................................................	1-10
9	General Printer Specifications ......................................................................	1-10
10	Character Fonts ..............................................................................................	1-13
11	Bar Codes .......................................................................................................	1-14

Section 2.	Configuration
1	Dip Switch Settings ..........................................................................................	2-1
2	Default Settings ................................................................................................	2-7
3	LCD Panel Configuration .................................................................................	2-8
	Normal Mode ................................................................................................	2-9
	Advanced Mode ..........................................................................................	2-13
	Card Mode ...................................................................................................	2-17
	Service Mode ..............................................................................................	2-25
	Counters Mode ...........................................................................................	2-32
	Test Print Mode ...........................................................................................	2-33
	Default Setting Mode .................................................................................	2-34
	Maintenance Mode — Factory Mode ........................................................	2-35
	Clear Non-Standard Protocol ....................................................................	2-37
	Download User Defined Protocol Codes .................................................	2-37
	Hex Dump Mode .........................................................................................	2-38
	Firmware Download Mode ........................................................................	2-39
4	Sample Test Labels ........................................................................................	2-40

Section 3.	Interface Specifications
1	Overview ...........................................................................................................	3-1
2	Interface Types .................................................................................................	3-1
3	Receive Buffer ..................................................................................................	3-3
4	IEEE 1284 Parallel Interface ............................................................................	3-4
5	RS232C Serial Interface ...................................................................................	3-6
6	Universal Serial Bus (USB) Interface .............................................................	3-9
7	Ethernet Interface ............................................................................................	3-10
8	Bi-Directional Communications .....................................................................	3-10
9	Accessory (EXT) Connector ...........................................................................	3-11
Section 4. Electrical Checks and Adjustments
1	Overview ...........................................................................................................	4-1
2	Steps Prior to Some Procedures ....................................................................	4-2
3	DC Power Voltage Checks ...............................................................................	4-3
4	Potentiometer Assignments & Adjustments .................................................	4-6
5a Print Position Adjustment ...............................................................................		4-8
5b Print Position Adjustment ...............................................................................		4-9
6	Label Gap Adjustment ...................................................................................	4-10

PN 9001078	SATO CL408e/CL412e Service Manual	i
Rev. B

Table of Contents

Section 4. Electrical Checks and Adjustments

7	Eye-Mark Adjustment .....................................................................................	4-11
8	Offset Label Stop Position Adjustment .......................................................	4-12
9a	Ribbon Sensor Operation Verification .........................................................	4-13
9b	Ribbon Sensor Voltage Checking ................................................................	4-14
10	Print Darkness Adjustment ...........................................................................	4-16

Section 5. Mechanical Adjustments

1	Overview ...........................................................................................................	5-1
2	Ribbon Clutch Adjustments ............................................................................	5-2
3	Ribbon Guide Plate Adjustment .....................................................................	5-5
4	Tear Plate Adjustment .....................................................................................	5-6
5	Print Head Position Alignment .......................................................................	5-7
6	Print Head Balance Adjustment ......................................................................	5-8
7	Print Head Alignment Adjustment ..................................................................	5-9
8	Timing Belt Tension Adjustment ..................................................................	5-10

Section 6. Replacement Procedures

1	Overview ..........................................................................................................	6-1
2	Replacing the Main Circuit Board ..................................................................	6-2
3	Replacing the Fuses ........................................................................................	6-7
4	Replacing the Power Supply ...........................................................................	6-9
5	Replacing the Stepper Motor .........................................................................	6-11
6	Replacing the Timing Belts ...........................................................................	6-12
7	Replacing the Print Head ...............................................................................	6-14
8	Replacing the Platen ......................................................................................	6-17
9	Replacing the Ribbon Drive Clutch Washers ..............................................	6-19
10	Replacing the Ribbon Motion Sensor ..........................................................	6-23
11	Replacing the Label Sensor ..........................................................................	6-24
12	Replacing the Label Sensor Module ............................................................	6-26
13	Replacing the Head Open Switch .................................................................	6-27
14	Replacing the Display Panel PCB .................................................................	6-28

Section 7. Factory Resets

1	Overview ...........................................................................................................	7-1
2	Factory/Service Test Print ...............................................................................	7-2
3	Clear Head Counters ........................................................................................	7-3
4	Clear Dispenser Counter .................................................................................	7-4
5	Clear Cutter Counter ........................................................................................	7-5
6	Clear EEPROM ..................................................................................................	7-6
7	Sample Test Prints ...........................................................................................	7-7

Section 8. Troubleshooting

1	Overview ..........................................................................................................	8-1
2	Initial Checklist ................................................................................................	8-2
3	The IEEE 1284 Parallel Interface ....................................................................	8-2
4	The RS232C Serial Interface ...........................................................................	8-4
5	The Universal Serial BUS (USB) ....................................................................	8-4
6	The LAN Ethernet Interface ............................................................................	8-5
7	Error Signals ..................................................................................................	8-10
8	Troubleshooting Tables .................................................................................	8-11
9	Head Pattern Examples ................................................................................	8-15
10	Hex Dump Diagnostic Labels .......................................................................	8-17

ii	SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Table of Contents

Section 9. Optional Accessories

1	Overview ..........................................................................................................	9-1
2	Label Cutter Kit Installation ............................................................................	9-2
3	Label Dispenser Kit Installation .....................................................................	9-6
4	PCMCIA Memory Expansion Installation ....................................................	9-16
5	Flash Memory Expansion Installation .........................................................	9-23
6	Real Time Clock Installation .........................................................................	9-26

Section 10. Parts List

1	Overview ........................................................................................................	10-1
2	Frame Assembly ............................................................................................	10-2
3	Print Head Assembly ....................................................................................	10-5
4	Ribbon Assembly ..........................................................................................	10-9
5	Base Cover Assembly .................................................................................	10-13
6	Main PCB Assembly ....................................................................................	10-20
7	Interface Options .........................................................................................	10-21
8	PCMCIA Memory Option .............................................................................	10-22
9	Cutter Assembly Option .............................................................................	10-23
10	Dispenser Assembly Option .......................................................................	10-25
Index ..............................................................................................................................		Index -1

PN 9001078	SATO CL408e/CL412e Service Manual	iii
Rev. B

®

iv	SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

	Section
Overview and Specifications

1.1 Overview

The SATO CL408e/CL412e Printers Service Manual provides information for installing and maintaining CL408e/CL412e Thermal Transfer printers. Step-by- step maintenance instructions are included in this manual with typical problems and solutions. It is recommended that you become familiar with each section in this manual before installing and maintaining the printer.

The major differences in the CL408e and the CL412e printers is the resolution of the head. The CL408e with its 203 dpi head provides an economical labeling solution for most applications. It can print labels up to 4.1 inches wide. The CL412e provides a higher print resolution, 305 dpi to give laser-quality printing. It is useful when higher resolution is needed for detailed graphic images.

The CL Series "e" printers use a subset of the standard SATO Command Language. The CL408e/CL412e share the same command set, the only differences are the allowable values representing the print positions on the label. These values are specified in "dots" and will vary depending upon the resolution of the printer and the amount of memory available for imaging the label. The allowable range for each printer is specified in a table for those command codes.

The sections in this manual cover the following:

·Section 1. Overview and Specifications

·Section 2. Configuration

·Section 3. Interface Specifications

·Section 4. Electrical Checks and Adjustments

·Section 5. Mechanical Adjustments

·Section 6. Replacement Procedures

·Section 7. Factory Resets

·Section 8. Troubleshooting

·Section 9. Optional Accessories

·Section 10. Parts list

·Index

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-1
Rev. B

Section 1. Overview and Specifications

1.2 Physical Characteristics

Depth	PAPER CHECK
	WINDOW

Height

FRONT ACCESS

DOOR

LABEL OUT

SLOT

Width	TOP ACCESS
	DOOR

	Dimensions		CL408e	CL412e
	Wide		10.7 in. (271 mm)
	Deep		16.9 in. (430 mm)
	High		12.6 in. (321 mm)
	Weight		28.7 lbs. (13 kg)
		Power Requirements
	Voltage		115 -220 V (+/- 10%)
			50/60 Hz (+/- 1%)

Power Consumption

50W idle

130W Operating

Page 1-2

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 1. Overview and Specifications

1.3 Printer Features

COVER PLATE-REMOVE FOR ACCESS

TO DISPENSER AND FAN-FOLD SLOTS

INTERFACE SLOT

	PCMCIA MEMORY
	EXPANSION SLOT
	EXT CONNECTOR
	POWER SWITCH
	AC FUSE
	AC POWER INPUT
	CONNECTOR
Rear Panel
INTERFACE SLOT	Slot to plug in an interface adapter. An adapter must be
	connected before the printer is operational. The adapter types
	available are:
	RS232C Serial I/F Module, DB-25.
	IEEE1284 Parallel I/F Module, AMP 57-40360
	Universal Serial Bus I/F Module
	Ethernet 10/100 BaseT I/F Module
	RS-422/485 I/F Module, DB-9
MEMORY CARD SLOT	One slot for optional PCMCIA Memory Cards.
EXT CONNECTOR	External signal connector for Accessories, AMP 57-60140
POWER SWITCH	Turns power On/Off
AC FUSE	Input power protection. Type 3A/250V.
AC POWER INPUT	Input 115V 50/60 Hz connector. Use the cable provided.

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-3
Rev. B

Section 1. Overview and Specifications

Printer Features

FRONT ACCESS DOOR INTERLOCK :

This switch prevents printer operation when the Front Access Door is open. The Top Access Door must be open before the Front Access Door can be opened or closed.

TOOL FOR

DARKNESS

ADJUSTMENT

FRONT ACCESS	PRINT HEAD
DOOR OPENED	ASSEMBLY UNIT

TEAR OFF

PLATE

RIBBON REWIND

SPINDLE

BRUSH (ATTACHED TO

DOOR)

COVER OPEN SENSOR:

When this sensor is activated, the printer will not operate and Cover Open message will be displayed on the display panel.

FRONT ACCESS DOOR OPEN LEVER

HEAD OPEN LEVER:

When the print head is opened, this switch is activated and the printer will stop printing.

RIBBON SUPPLY

SPINDLE

Page 1-4

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 1. Overview and Specifications

Printer Features

LABEL GUIDE	ACCESS PLATE
	FOR OPTIONAL
	LABEL
	DISPENSER

MEDIA HOLDER

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-5
Rev. B

Section 1. Overview and Specifications

1.4 Sensors

RIBBON MOTION SENSOR:

This sensor is a motion detector that signals the printer when the ribbon supply is turning. This sensor is used for both the ribbon end and ribbon near end sensing.

LABEL SENSOR:

Both the "Eye-Mark" (reflective) and Gap (transmissive) sensors can be adjusted over a limited range. They are both located in the label sensor unit. The assembly can be adjusted by loosening the green sensor knob located underneath the label transport assembly and sliding the label sensor unit to the desired position. The gap sensor can be adjusted from a minimum of 0.67 in. (17mm) to a maximum of 2.5 in. (64mm) and the "Eye-Mark" from a minimum of 0.25 in. (6mm) to a maximum of 2.1 in. (53mm) from the fixed position, "inside label guide".

Page 1-6

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 1. Overview and Specifications

1.5 Operation Panel

LINE KEY

PRINT/OFFSET/PITCH

POTENTIOMETERS

*DSW2 & 3

OPTION

CONNECTIOR

LABEL TAKEN THRESHOLD

POTENTIOMETER

LCD DISPLAY

PANEL

TWO-COLOR

STATUS LED

FEED KEY

LABEL TAKEN LED

*NOTE: Optional RS232 Communication Card contains DSW1 switches which are configured when supplied with the printer.

The CL408e/CL412e Operator Panel consists of one two-color (red and green) LED indicator, two momentary contact switches, two DIP switches (a third is located on the RS232 interface card), four adjustment potentiometers and one LCD display. All of these are accessible from the front of the printer, however some are not accessible unless the front cover is open. They are used to set the printer operating parameters and to indicate the status of the printer to the operator.

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-7
Rev. B

Section 1. Overview and Specifications

Operation Panel

LCD DISPLAY PANEL	2 Line x 16 Character LCD display. Used for setting operational
	parameters of the printer.
STATUS LED	Two-color (Red, Green) LED that indicates the following status
	conditions.
	Green-Illuminated when printer is ready to receive data.
	It is turned on and off by toggling the LINE key.
	Red-Illuminated when there is a system fault such as an
	open print head.
LINE KEY	Momentary switch. Pressing this key toggles the printer between
	the on-line and off-line mode. When the printer is on-line, it is
	ready to receive data from the host. This key acts as a pause
	during a print job by taking the printer off-line. It can also be
	used as a PAUSE function key to stop label during the printing
	process.
FEED KEY	Momentary switch. Pressing this key feeds one blank label
	through the printer when it is off-line. When the printer is on-
	line, there is a user selectable option in the Service Mode (see
	page 2-28) to either print a copy of the previously printed label
	or feed a blank label. The default is to feed a blank label.
POTENTIOMETERS
PRINT	Located behind the Front Access Door. Potentiometer is used to
	adjust print darkness (fine tuning).
OFFSET	Located behind the Front Access Door. Potentiometer is used to
	adjust amount of back/forward feed for dispenser/cutter/tear-off
	bar position (+/- 3.75mm).
PITCH	Located behind the Front Access Door. Potentiometer is used to
	adjust home position of the label (+/- 3.75mm). Affects stop
	position of label feed, print position and dispense position.
LABEL TAKEN	Located behind the Front Access Door. Potentiometer is used to
THRESHOLD	adjust the sensing level of the Label Taken Sensor. Active only
	when the Label Dispense option is installed.
DSW2 & DSW3	Located behind the Front Access Door. DIP switch array to set
	operational parameters of the printer. DSW1 is used to set the
	RS232 parameters and is located on the RS232 interface board if
	installed in your printer.
OPTIONAL	Located behind the Front Access Door. This connector is used for
CONNECTOR	the cutter and dispenser optional accessories.
LABEL TAKEN LED	Located behind the Front Access Door. This LED is illiminated
	when a label is not present in the Label Taken Sensor. If it is not
	illuminated, a label has been detected in the sensor and printing
	will be inhibited until it is removed. This LED is active only
	when the Label Dispense option is installed.

Page 1-8

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 1. Overview and Specifications

1.6 Installation Considerations

Printer operation can be affected by the printer environment. The location of the printer should be free from dust, humidity and sudden vibrations. To obtain optimum results from the printer, avoid locations influenced by:

•Direct or bright sunlight, since bright light will make the label sensor less responsive and may cause the label to be sensed incorrectly.

•Warm temperatures which can cause electrical problems within the printer. (See Section 1-8 Environment.

1.7 Optional Accessories

	ACCESSORY	CL408/CL412
		One slot for PCMCIA Memory Cards (up to 16 MB Flash or 4
	Memory Expansion	MB SRAM) and/or 4 MB internal Flash ROM. Can be used for
		graphic file storage, print buffer expansion, format storage and
		downloaded True Type fonts.*
	Calendar	An internally mounted Date/Time chip that can be used to
		date/time stamp labels at the time of printing. *
	Label Cutter	An internally mounted attachment allowing labels to be cut at
		specified internals. Controlled through programming. *
	Label Dispenser	Internal attachment allowing labels to peeled from backing for
		immediate (on demand) application. Internal backing take-up.
	Label Rewinder	External option that rewinds labels onto a roll after they are
		printed.
	Parallel Interface	IEEE1284 Parallel Interface Module
	Serial Interface	High Speed Serial RS232 Interface Module
	Universal Serial I/F	USB Interface Module
	Ethernet Interface	10/100BaseT Interface Module
		Coax/Triax Interface Module. Coax I/F emulates an IBM 3287-2
	Coax/Twinax Interface	printer with a standard Type A BNC connector. Twinax I/F
		emulates IBM 5224, 5225, 5226 or 4214 printers with auto-
		terminate/cable-thru capabilities

* Check with your software vendor to make sure these functions are supported.

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-9
Rev. B

Section 1. Overview and Specifications

1.8 Environment & Approvals

Environmental	CL408e/CL412e
Operating Temperature	410 to 1040 F (50 to 400 C)
Storage Temperature	-00 to 1040 F (-200 to 400 C)
Operating Humidity	15-85% RH, non-condensing
Storage Humidity	Max 90% RH, non-condensing
Electrostatic Discharge	8KV
Regulatory Approvals
Safety	UL, CSA
RFI/EMI	FCC Class A

1.9 General Printer Specifications

	Specification	CL408e	CL412e
	Print
	Method	Direct or Thermal Transfer
	Speed (User Selectable)	2 to 6 ips - 50 to 150 mm/s
	Print Module (Dot Size)	.0049 in. - .125 mm	.0033 in. - .083 mm
	Resolution	203 dpi - 8 dpmm	305 dpi - 12 dpmm
	Maximum Print Width	4.1 in. - 104 mm
	Maximum Print Length	49.2 in. - 1249 mm	32.8 in. - 833 mm
	Specification	CL408e	CL412e
	Media
	Minimum Width	.87 in. (22 mm)
	Minimum Length	.24 in. (6 mm)
	Maximum Width	5.1 in. (131 mm)
	Type	Die Cut Labels, Fan-Fold, Tag Stock or Continuous
	Caliper	.010 in. (.25 mm)
	Roll OD (max)	8.6 in. (218 mm), Face-in Wind
	Core ID (min)	1.5 in. (38 mm)
	Core ID (Recommended)	3 in. (76 mm)

Page 1-10

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

				Section 1. Overview and Specifications
General Printer Specifications
	Specification		CL408e		CL412e
	Sensing
	Transmissive See-thru			Movable
	Reflective Eye-Mark			Movable
	Continuous Form			Sensor not used
	Ribbon
	Maximum Width			4.4 in. (111 mm)
	Length			1475 ft. (450 m)
	Thickness		4.5 micron, Face in Wind
	Controls and Signals
	On-Line LED			Status = Green (1)
	Power LED			None
	Media Out LED			Status = Red (1)
	Ribbon Out LED			Status = Red (1)
	Error LED			Status = Red (1)
	LCD Panel		2 Line x 16 Character
	On/Off-Line Switch			Front Panel
	Label Feed Switch			Front Panel
	Power On/Off Switch			Rear Panel
	Potentiometer Adjustments
	Print Darkness			Front Panel
	Pitch			Front Panel
	Offset			Front Panel
	Display			None

(1) Single two color (Red, Green) LED

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-11
Rev. B

Section 1. Overview and Specifications

General Printer Specifications

Specification	CL408e		CL412e
Interface Modules
Parallel		IEEE 1284 Parallel
	RS232C (9600 to 57,600 bps)
Serial	RS422/485 (9600 to 57,600 bps)
	Hardware Flow Control (Ready/Busy)
Serial Protocol	Software Flow Control (X-On/X-Off)
	Bi-directional Status 2, 3 or 4
Universal Serial Bus		USB Version 1.1
Ethernet		10/100BaseT
Data Transmission		ASCII Format
Processing
CPU		32 Bit RISC
Flash ROM		2 MB
SDRAM		16 MB
Receive Buffer		2.95 MB
Optional Flash ROM		4 MB
Optional PCMCIA Memory	Up to 16 MB Flash or 4 MB SRAM

Page 1-12

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

		Section 1. Overview and Specifications
1.10 Character Fonts
	Specification	CL408e	CL412e
	Matrix Fonts
	U Font	(5 dots W x 9 dots H)
	S Font	(8 dots W x 15 dots H)
	M Font	(13 dots W X 20 dots H)
	XU Font	(5 dots W x 9 dots H) Helvetica
	XS Font	(17 dots W x 17 dots H) Univers Condensed Bold
	XM Font	(24 dots W x 24 dots H) Univers Condensed Bold
	OA Font	(15 dots W x 22 dots H) OCR-A	(22 dots W x 33 dots H) OCR-A
	OB Font	(20 dots W x 24 dots H) OCR-B	(30 dots W x 36 dots H) OCR-B
	Auto Smoothing Fonts
	WB	WB Font (18 dots W x 30 dots H)
	WL	WL Font (28 dots W x 52 dots H)
	XB	XB Font (48 dots W x 48 dots H) Univers Condensed Bold
	XL	XL Font (48 dots W x 48 dots H) Sans Serif
	Vector Font
		Proportional or Fixed Spacing
		Font Size 50 x 50 dots to 999 x 999 dots
		Helvetica, 10 Font Variations
	AGFA® Raster Fonts
	A Font	CG Times, 8 to 72 pt
	B Font	CG Triumvirate, 8 to 72 pt
	Downloadable Fonts
		Bit Mapped TrueType Fonts with Utility Program
	Character Control
		Expansion up to 12 X in either the X or Y coordinates
		Character Pitch control
		Line Space control
		Journal Print facility
		00, 900, 1800 and 2700 Rotation

PN 9001078	SATO CL408e/CL412e Service Manual	Page 1-13
Rev. B

Section 1. Overview and Specifications

1.11 Bar Codes

Specification	CL408e	CL412e

Symbologies

Bookland (UPC/EAN Supplemental)

EAN-8, EAN-13

CODABAR

Code 39

Code 93

Code 128

Interleaved 2 of 5

Industrial 2 of 5

Matrix 2 of 5

MSI

POSTNET

UCC/EAN-128

UPC-A and UPC-E

	Ratios	1:2, 1:3, 2:5 User definable bar widths
	Bar Height	4 to 600 dots, User programmable
	Rotation	00, 900, 1800 and 2700
	Other Features
	Sequential Numbering	Sequential numbering of both numerics and bar codes
	Custom Characters	RAM storage for special characters
	Graphics	Full dot addressable graphics, SATO Hex/Binary, .BMP or .PCX
		formats
	Form Overrlay	Form overlay for high-speed editing of complex formats

Page 1-14

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section

Configuration		2

2.1 Dip Switch Settings

Two DIP switches (DSW2 & DSW3) are located inside the Front Access Door. These switches can be used to set:

•Thermal transfer or direct thermal mode

•Head Check Mode

•Hex Dump Mode

•Label sensor enable/disable

•Single Job or Multi-Job Receive Buffer

•Operation Mode

DIP SWITCHES

In addition, a third DIP switch (DSW1) is located on the optional RS232 Serial Adapter card and is used to set the RS232C transmit/receive parameters.

DSW1

Each switch is an eight section toggle switch. The On position is always to the top. To set the switches, first power the unit Off, then position the DIP switches. Finally after placing the switches in the desired positions, power the printer back on. The switch settings are read by the printer electronics during the power-up sequence. They will not become effect until the power is cycled.

PN 9001078	SATO CL408e/CL412e Service Manual	Page 2-1
Rev. B

Section 2. Configuration

Dip Switch Settings

RS232 Transmit/Receive Setting (located on RS232 I/F Module)

Data Bit Selection (DSW1-1): This switch sets the printer to receive either 7 or 8

data bits for each byte transmitted.

DSW1

DSW1-1

SETTING

ON

Off

8 data bits

OFF

On

7 data bits

1

2

3

4

5

6

7

8

Parity Selection (DSW1-2, DSW1-3): These switches select the type of parity used

for error detection.

DSW1-2 DSW1-3

SETTING

DSW1

Off

Off

None

ON

Off

On

Even

OFF

On

Off

Odd

On

On

Not Used

1

2

3

4

5

6

7

8

Stop Bit Selection (DSW1-4): Selects the number of stop bits to end each byte

transmission.

DSW1

DSW1-4

SETTING

ON

Off

1 Stop Bit

OFF

On

2 Stop Bits

1

2

3

4

5

6

7

8

Baud Rate Selection (DSW1-5, DSW1-6): port.

DSW1-5 DSW1-6		SETTING
Off	Off	9600
Off	On	19200
On	Off	38400
On	On	57600

Selects the data rate (bps) for the RS232

DSW1

ON

OFF

1

2

3

4

5

6

7

8

Protocol Selection (DSW1-7, DSW1-8): Selects the flow control and status reporting protocols.

(* Will select protocol Bi-Com 2 for M-8400 if DSW2-8 is ON)

DSW1-7

DSW1-8

SETTING

DSW1

ON

Off

Off

Rdy/Bsy

Off

On

Xon/Xoff

OFF

On

Off

Bi-Com 3

1 2 3 4 5 6 7 8

On

On

Bi-Com 4*

Page 2-2

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 2. Configuration

Dip Switch Settings

Printer Set up

Print Mode Selection (DSW2-1): Selects between direct thermal printing on thermally sensitive paper and thermal transfer printing using a ribbon

															DSW2
	DSW2-1		SETTING
					ON
	Off		Transfer		OFF
	On		Direct Therm
					1					2			3	4			5		6		7		8
Sensor Type Selection (DSW2-2): Selects between the use of a label gap or a
reflective Eye-Mark.
														DSW2
	DSW2-2	SETTING
					ON
	Off	Gap			OFF
	On	Eye-Mark
					1					2			3	4			5		6		7		8

Head Check Selection (DSW2-3): When selected, the printer will check for head elements that are electrically malfunctioning.

															DSW2
		DSW2-3		SETTING		ON
		Off		Disable		OFF
		On		Enable
					1						2	3		4		5		6		7		8
Hex Dump Selection (DSW2-4): Selects Hex Dump mode.
															DSW2
		DSW2-4		SETTING		ON
		Off		Disable		OFF
		On		Enable
						1					2	3		4		5		6		7		8

Receive Buffer Selection (DSW2-5): Selects the operating mode of the receive buffer. See Section 3: Interface Specifications for more information.

							DSW2
	DSW2-5	SETTING
			ON
	Off	1 Item	OFF
	On	Multi-Job
			1		2	3	4	5	6	7	8

For more information about the cause of troubleshooting printer errors, see Section 8, Troubleshooting.

PN 9001078	SATO CL408e/CL412e Service Manual	Page 2-3
Rev. B

Section 2. Configuration

Dip Switch Settings

Firmware Download (DSW2-6): Places the printer in the Firmware Download mode for downloading new firmware into flash ROM.

DSW2

ON

DSW2-6

SETTING

OFF

Off

Disabled

On

Enabled

1 2

3 4 5 6 7

8

Protocol Code Selection (DSW2-7): Selects the command code set used.

DSW2

DSW2-7

SETTING

ON

Off

Standard

OFF

On

Non-Std.

1

2

3

4

5

6

7

8

M8400 Emulation Mode (DSW2-8): For emulating earlier series software commands. Should be used only if problems are encountered when using existing software. This switch will also affect the setttings selected by DSW1-7 and DSW1-8.

						DSW2
DSW2-8	SETTING	ON
		OFF
Off	Disabled
		1 2 3 4 5 6 7 8
On	Enabled

Mode Selection (DSW3-1 and DSW3-2): Selects the operating mode of the printer. Batch/Continuous disables the label taken (dispense option) sensor.

DSW3

DSW3-1

DSW3-2

SETTING

ON

Off

Off

Batch/Continuous

OFF

Off

On

Tear Off

1

2

3

4

5

6

7

8

On

Off

Cutter

On

On

Dispenser

Page 2-4

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 2. Configuration

Dip Switch Settings

Label Sensor Selection (DSW3-3): Enables or disables the Label Pitch sensor. If the sensor is enabled, it will detect the edge of the label and position it automatically. If it is disabled, the positioning must be under software control using Line Feed commands.

							DSW3
DSW3-3	SETTING	ON
		OFF
Off	Sensor Used
On	Sensor Not
		1		2	3		4	5	6	7	8
	Used

Back-Feed Selection (DSW3-4): When Back-Feed is enabled, the printer will position the label for dispensing/cutting and retract it before printing the next label. The amount of backfeed is adjustable.

						DSW3
DSW3-4	SETTING	ON
Off	Enabled	OFF
On	Disabled
		1		2	3	4		5	6	7	8

External Signal Interface

The EXT connector on the printer rear panel is intended for use with the external printer accessories such as label rewinders or applicators. The 14-pin Centronics type connector provides a choice of four different output signals along with various error conditions.

EXT Print Start Signal Selection (DSW3-5): Allows an external device to initiate a label print for synchronization with the applicator. See Section 3: Interface Specifications for a description of the signal level and requirements. When DSW3- 5 is On, the unit is in the Continuous print mode, Backfeed is disabled an External Signals are ignored.

							DSW3
	DSW3-5	SETTING
			ON
	Off	Disabled	OFF
	On	Enabled
			1		2	3	4	5	6	7	8

PN 9001078	SATO CL408e/CL412e Service Manual	Page 2-5
Rev. B

Section 2. Configuration

Dip Switch Settings

External Signal Type Selection (DSW3-6, DSW3-7): Both the polarity and signal type (level or pulse) of the external print synchronizing signal can be selected. See Section 3 for a definition of signal types.

DSW3-6

DSW3-7

SETTING

DSW3

ON

Off

Off

Type 4

OFF

Off

On

Type 3

1

2

3

4

5

6

7

8

On

Off

Type 2

On

On

Type 1

Repeat Print via External Signal (DSW3-8): Allows an applicator or other device to reprint the last label of the print job. See Section 3: Interface Specifications for a description of the signal requirements.

						DSW3
DSW3-8	SETTING
		ON
Off	Disabled	OFF
On	Enabled
		1		2	3	4	5	6	7	8

Page 2-6

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 2. Configuration

2.2 Default Settings

Dip Switch Selections

All switches are placed in the Off position (default) except Receive Buffer for shipping. This will result in the following operating configuration:

Communications: (1)	8 data bits, no parity, 1 Stop bit, 9600 Baud (1)
Protocol: (1)	Ready/Busy
Sensor:	Gap Sensor
Receive Buffer:	Multi-Job
Mode:	Batch Continuous
Label Sensor:	Sensor Used
Backfeed:	Enabled
External Signals:	Disabled

(1) Applicable only if an RS232 Interface Card is installed in the printer.

Software Default Settings - The printer stores any software settings upon receipt from the host and uses them until they are again changed by receipt of a command containing a new setting. These settings are stored in non-volatile memory and are not affected by powering the printer off. The printer may be reset to use the default software settings by depressing the LINE and FEED keys simultaneously while powering the printer on. You will be asked to confirm that you want the printer default settings by selecting either YES or NO by using the LINE key to step the underline cursor to the desired setting. If you select YES and press the FEED key, the following default configuration will be stored:

	CL408e/CL412e
Print Darkness	3
Print Speed	4 in. per sec.
Print Reference	Vertical = 0000, Horizontal = 0000
Zero	Slash
Auto On-Line	Enabled

Once the default operation is completed, a DEFAULT SETTING COMPLETED message will be displayed on the LCD panel and a single "beep" will be heard. The printer should be powered off while this message is being displayed. This saves the default settings in the EEPROM where they will be automatically loaded the next time the printer is powered on.

DEFAULT SETTING

COMPLETED

PN 9001078	SATO CL408e/CL412e Service Manual	Page 2-7
Rev. B

Section 2. Configuration

2.3 LCD Panel Configuration

The LCD Panel on the CL408e/CL412e is used in conjunction with the LINE and FEED switches by the operator to manually enter printer configuration settings. Many of the settings can also be controlled via software commands and in the case of conflict between software and control panel settings, the printer will always use the last valid setting. If you load a label job that includes software settings and then enter a new setting via the LCD Panel, the manually set values will be used by the printer. If you set the values manually and then download a job with software settings, the software settings will be used.

There are 7 configuration and operation modes you can access from the LCD panel. To enter the desired mode, the KEY SEQUENCE combination listed in the table below must be performed. The initial LCD display message is shown for each mode.

	MODE	KEY SEQUENCE	INITIAL DISPLAY	PAGE
	Normal Mode	Power	ONLINE	2-9
			QTY:000000
	Advanced Mode	LINE + POWER	ADVANCED MODE	2-13
	Test Print Mode	FEED + POWER	TEST PRINT MODE	2-33
			CONFIGURATION
	Default Setting Mode	LINE + FEED + POWER	DEFAULT SETTING	2-34
	(Std Protocol)		YES NO
	Maintenance Mode	DSW2-4 ON + LINE +	MAINTENANCE MODE	2-35
		FEED + POWER	DIPSW2-4 ON->OFF
	Hex Dump Mode	DSW2-4 ON + POWER	ONLINE	2-38
			QTY:000000
	Firmware	DSW2-6 ON + POWER	FLASH DOWNLOAD	2-39
	Download Mode		READY

Page 2-8

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B

Section 2. Configuration

LCD Panel — Normal Mode

When the printer is first powered on it displays the current ROM version of the printer then immediately displays the ONLINE mode.

initializing		ONLINE
rom v0.00.00.00		QTY: 000000

The LCD Panel will display the ONLINE status on the top line of the display. The bottom line will contain the label quantity (QTY) status. The message will be changed to OFFLINE whenever the printer is switched offline by depressing the LINE key. As soon as a print job is received, the QTY message will indicate the number of labels to be printed. As soon as the label job begins to print, the display will indicate the number of labels remaining in the print job that remain to be printed. The user can access the User Settings using the following procedures.

User Settings

STEP PROCEDURE

1.The printer is first taken offline by pressing the LINE key once. The display will change to OFFLINE.

OFFLINE

000000

2.Press the LINE and FEED keys simultaneously for more than one second. The printer now displays the first USER mode adjustment (Print Darkness).

Print Darkness Setting

There are five Darkness (or heat range) settings on the printer. The higher numbers represent darker settings. The current setting is indicated by a line under one of the range settings.

To change the setting perform the following steps:

STEP PROCEDURE

1.Use the LINE key to step the underlined cursor to the desired

setting.

1 = Light

	2	= Slightly Light	PRINT		DARKNESS
	3	= Medium	1	2	3	4	5
	4	= Slightly Dark
	5	= Dark

2.Once the correct setting is underlined, press the FEED key to accept the setting and advance to the next adjustment.

PN 9001078	SATO CL408e/CL412e Service Manual	Page 2-9
Rev. B

Section 2. Configuration

LCD Panel — Normal Mode

Print Speed Adjustment

There are five Speed settings on the printer. The setting is listed on the bottom line of the display. The current setting is indicated by an underline under one of the speed settings. To change the setting:

STEP PROCEDURE

1.Use the LINE key to step the underlined cursor to the desired speed setting.

2 = 2 in/s (50mm/s)

3 = 3 in/s (75mm/s)

4 = 4 in/s (100mm/s)

5 = 5 in/s (125mm/s)

6 = 6 in/s (150mm/s)

PRINT speed

2 3 4 5 6

2.Once the correct setting is underlined, press the FEED key to accept the setting and advance to the next adjustment.

Pitch Offset Adjustment

The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. The leading edge position of the label can be adjusted relative to the print head +/- 49mm in increments of 1mm. Once the position is set, it can be fine adjusted +/- 3.75mm using the PITCH potentiometer on the adjustment panel.

STEP PROCEDURE

1.The underline cursor will initially be positioned underneath the Pitch Direction setting. Use the LINE key to step the underline to either the positive (+) or negative (-) selection. A position selection moves the leading edge of the label forward (away from the print head) while a negative selection moves the leading edge of the label back into the mechansim.

2.Once the correct setting is underlined, press the FEED key to accept the setting and advance to the Offset adjustment.

3.Use the LINE Key to step the first digit of the counter to the desired setting. The display will increment one step each time the LINE key is pressed. The reading will advance to a setting of 4 after which it will automatically wrap and start at 0 again.

pitch offset +00mm

Page 2-10

SATO CL408e/CL412e Service Manual

PN 9001078

Rev. B