SATO CX 400 User Manual

CX400

Desktop Printer

Operator's Manual

SATO GROUP OF COMPANIES

BARCODE SATO	SATO AMERICA INC.
INTERNATIONAL PTE LTD	10350 Nations Ford Road Suite A,
438A Alexandra Road #05-01/ 02,	Charlotte, NC 28273
Alexandra Technopark,	Tel: [phone]
Singapore 119967	Fax: [phone]
Tel: [phone]	Website: www.satoamerica.com
Fax: [phone]	Email: [e-mail]
Website: www.barcodesato.com
Email: [e-mail]

SATO UK LTD

Valley Road, Harwich, Essex England

Co12 4RR, United Kingdom

Tel: [phone]

Fax: [phone] Website: www.satouk.com Email: [e-mail]

SATO DEUTSCHLAND GMBH

Schaberweg 28, 61348

Bad Homburg, Germany

Tel: [phone]

Fax: [phone] Website: www.sato-europe.com Email: [e-mail]

SATO SHANGHAI CO, LTD

11 Floor, D, Pudong South Road 1111, Pudong New Area, Shanghai,

China 200120

Tel: [phone]

Fax: [phone] Website: www.barcodesato.com Email: [e-mail]

SATO BAR CODE & LABELLING

SDN BHD

Suite B-08-11&12, Block B Plaza Mont' Kiara, No.2, Jalan Kiara Mont' Kiara, 50480 Kuala Lumpur, Malaysia

Tel: [phone]

Fax: [phone] Website: www.barcodesato.com Email: [e-mail]

SATO EUROPE NV

Leuvensesteenweg 369, 1932 Sint- Stevens-Woluwe, Brussels, Belgium Tel: [phone]

Fax: [phone] Website: www.sato-europe.com Email: [e-mail]

SATO POLSKA SP Z O.O.

Ul Okolna 2, 50-422 Wroclaw

Tel: [phone]

Fax: [phone] Website: www.sato-europe.com Email: [e-mail]

BAR CODE SATO ELECTRONICS (S)

PTE LTD

438A Alexandra Road #05-01/02, Alexandra Technopark, Singapore 119967 Tel: [phone]

Fax: [phone] Website: www.barcodesato.com

www.satosingapore.com Email: [e-mail]

BARCODE SATO (THAILAND) CO., LTD

292/1 Moo 1 Theparak Road

Tumbol Theparak, Amphur Muang

Samutprakarn 10270, Thailand

Tel: [phone]

Fax: [phone] Website: www.barcodesato.com Email: [e-mail]

Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may cause unacceptable interference to radio and television reception requiring the operator to take whatever steps necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO America, Inc. The material in this document is provided for general information only and is subject to change without notice. SATO America, Inc. assumes no responsibilities for any errors or omissions.

PN 9001107 Rev. A

TABLE OF CONTENTS

What You Get . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Controls, Indicators, and Connections . . . . . . . . . . . . . . . . . . . . . 4

Printer Power Connection . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Printer Interface Connection . . . . . . . . . . . . . . . . . . . . . . . . 6

Loading Labels or Tags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Loading Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Selecting the Label Sensor Type . . . . . . . . . . . . . . . . . . . . . . . . . .11

Sensor Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printing a Self-test Label . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Feeding Blank Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Label Reprint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Sending Data to the Printer . . . . . . . . . . . . . . . . . . . . . . . . 13 Resetting the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Printing Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Controlling the Printer Using Direct Commands. . . . . . . . 14

Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

What To Do If . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

POWER light is not lit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 ERROR light is lit or blinking . . . . . . . . . . . . . . . . . . . . . . 17 Labels will not feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Host stops responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Labels feed continuously . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Poor print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Communication Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Serial Input Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Parallel Input Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Serial Port Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

PN 9001107 Rev. A

Page 1

CX400 User Guide

CX Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Label Gallery Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Windows Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Media and Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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PN 9001107 Rev. A

CX400 User Guide

What You Get

The SATO CX400 Printers come complete and ready to install and print labels. Your unit carton contains the following items:

•CX400 Printer

•90 Watt Power Supply

•Sample Label Roll

•Thermal Transfer Ribbon

•User’s Guide

•CD-ROM Containing:

Label Gallery Free Label Design and Production Software CX400 User’s Manual

CX400 Programming Reference Guide Windows Printer Driver for CX400 Label Gallery Demo Software

Adobe Acrobat Reader for viewing and printing the manuals.

PN 9001107 Rev. A

Page 3

CX400 User Guide

Controls, Indicators, and Connections

	Device Name	Primary Function		Use
	Power Switch	Power control	Applies power to printer.
	FEED Button	Advances print	1	Pressing FEED while
		media		applying power, a test
				label will be printed.
			2.	Pressing FEED during
				printing will cause the
				printing to pause.
			3.	To feed a blank label or
				last printed label.
			4.	To reset the settings to
				factory defaults.
	POWER indi-	Indicates power	1	Normally ON when power
	cator	status		is turned on.
			2.	Blinks when ribbon error,
				media error or other error
				occurres.
	ERROR LED	Indicates error sta-	1	Normally OFF.
		tus	2.	Blinking in unison with
				POWER indicator indi-
				cates media error.
			3.	Alternate blinking with
				POWER indicator indi-
				cates ribbon error.
			4.	Blinking for other errors,
				e.g. RS232 error.
	Power Input	Connects the	Connect to power module
		power supply	provided with printer.
	Serial Port	Data input	DB9S connector for connec-
			tion to host RS232 port.
	Parallel Port	Data input	Centronics compatible con-
			nector for connection to host
			parallel port.

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PN 9001107 Rev. A

			CX400 User Guide
	Print Head	Unlocks print head	Push both releases down-
	Release		ward to release print head.
	Top Cover	Protects print	Lift to open.
		media and mecha-	Push inward at hinge to
		nism	remove.

						Power Indicator
Push						Error Indicator
						FEED Button
upward
to open						Power Switch

Print Head

Release Paper

Roll

Holder

Parallel Port

Power Input

Fan-Fold Knockout

Serial Port

PN 9001107 Rev. A

Page 5

CX400 User Guide

Printer Power Connection

Power Module

Power Input

1.Plug the output of the power module provided with the printer into the connector on the rear panel.

2.Plug the power module into an AC outlet having the proper voltage.

3.Place the power switch in “I” position to turn on the power.

Note

If the FEED button is pressed after a label is printed, the last label will be printed again; otherwise a blank label is fed. To clear the image buffer inside the printer press and hold the FEED button for at least 5 seconds untill the ERROR indicator is lit, then release the FEED button.

Important !

The required AC voltage is marked on the power supply. Confirm that your AC voltage matches the power supply input specificaton. Do not use any power supply other than the one provided with the printer.

Printer Interface Connection

1.Connect the interface cable to the parallel printer port on the computer.

2.Connect the other end to the parallel input port on the printer.

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PN 9001107 Rev. A