SATO CL 408E, CL412E User Manual

LM Basic (408e/412e)

OPERATOR’S MANUAL

SATO ASIA PACIFIC PTE. LTD.

438A ALEXANDRA ROAD

#05-01/04 ALEXANDRA TECHNOPARK

SINGAPORE 119967

Tel: [phone]

Fax: [phone]

Sales Hotline: [phone] Service Hotline: [phone] Email: [e-mail] Website: www.satoworldwide.com

Be sure to ask your dealer about our maintenance contracts to ensure peace of mind during your usage of SATO products

©Copyright 1994 – 2006 SATO International

Warning: This equipment complies with the requirements in Part 15 of FCC rules for a Class A computing device. Operation of this equipment in a residential area may cause

unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO. The materials in this document are provided for general information and are subject to change without notice. SATO assumes no responsibilities for any errors that may appear.

Version: SI-LM4xxe-01rA-16-01-OM

TABLE OF CONTENTS

1. OVERVIEW

1.1 General Specifications ........................................................................................

1-2

2. INSTALLATION

Safety Precautions.....................................................................................................		2-2
2.1	Unpacking.............................................................................................................	2-4
2.1.1 Included Accessories .......................................................................................		2-5
2.1.2 Parts Identification............................................................................................		2-6
2.2	Loading the Carbon Ribbon................................................................................	2-8
2.3	Loading Labels.....................................................................................................	2-9
2.3.1 Loading Roll Paper ........................................................................................		2-10
2.3.2 Loading Fanfold Paper ..................................................................................		2-11
2.3.3 Adjusting the Paper Sensor .............................................................................		2-12
2.4	Replacing the Print Head ....................................................................................	2-13

3. CONFIGURATION AND OPERATION

3.1 Operating Modes..................................................................................................	3-1
3.2 The Operation Panel ............................................................................................	3-2
3.3 Accessing the Various PRINTER MODES .........................................................	3-3
3.3.2 Overview of LCD Menu Options In Various Modes .......................................	3-5
3.4 NORMAL Modes...................................................................................................	3-8
3.4.1 Online .............................................................................................................	3-8
3.4.2 Offline ..............................................................................................................	3-8
3.4.3 Print Darkness .................................................................................................	3-8
3.4.4 Print Speed ......................................................................................................	3-9
3.4.4 Pitch Offset ......................................................................................................	3-9
3.4.5 Cancel Print Job ..............................................................................................	3-9
3.5 ADVANCED Mode ................................................................................................	3-10
3.5.1 Advanced .......................................................................................................	3-10
3.5.2 Darkness Range .............................................................................................	3-10
3.5.3 Zero Slash .......................................................................................................	3-10
3.5.4 Auto Online ......................................................................................................	3-10
3.5.5 Print Offset .......................................................................................................	3-10
3.5 Advanced Mode (cont’d) .....................................................................................	3-11
3.5.6 Set Calendar ....................................................................................................	3-11
3.6 SERVICE Mode.....................................................................................................	3-12
3.6.1 Service ...........................................................................................................	3-12
3.6.2 Slice Level ......................................................................................................	3-12
3.6.3 Auto Line Feed ................................................................................................	3-12
3.6.4 Feed On Error ..................................................................................................	3-12
3.6.5 Reprint W/Feed ................................................................................................	3-12
3.6.6 Forward/Backfeed Amount .............................................................................	3-13

1

3.6.7 Euro Code .......................................................................................................	3-13
3.6.8 Select Language ..............................................................................................	3-13
3.6.9 Command or LCD Priority ................................................................................	3-13
3.6.10 Ignore CAN/DLE ............................................................................................	3-13
3.6.11 Ribbon Near End On/Off ................................................................................	3-14
3.6.12 IEEE1284 ACK Signal ...................................................................................	3-14
3.6.13 Backfeed Speed ............................................................................................	3-14
3.7 COUNTERS Mode ................................................................................................	3-15
3.7.1 Counters ........................................................................................................	3-15
3.7.2 Counter Select ................................................................................................	3-15
3.7.3 Show Head Counter ........................................................................................	3-15
3.7.4 Clear Head Counter .........................................................................................	3-15
3.7.5 Show Life Counter ...........................................................................................	3-15
3.8 MOVE Mode ..........................................................................................................	3-16
3.8.1 Movements of Labels .......................................................................................	3-16
3.8.2 Move Mode .....................................................................................................	3-16
3.8.3 Pitch Sensor ....................................................................................................	3-16
3.9 TEST PRINT Mode................................................................................................	3-17
3.9.1 Select Test Print ..............................................................................................	3-17
3.9.2 Test Print Size ................................................................................................	3-17
3.9.3 Print Size .........................................................................................................	3-17
3.9.3 Start/Stop Test Print ........................................................................................	3-17
3.10 DEFAULT SETTING Mode .................................................................................	3-18
3.10.1 Resetting the Printer ......................................................................................	3-18
3.10.2 Reset Completed .........................................................................................	3-18
3.11 Protocol Storing.................................................................................................	3-19
3.11.1 Protocol Download .........................................................................................	3-19
3.11.2 Loading Completed .......................................................................................	3-19
3.11.3 Initialization of Protocol Code ........................................................................	3-19
3.12 MAINTENANCE Mode ........................................................................................	3-20
3.12.1 Factory or All Clear Mode ............................................................................	3-20
3.12.2 Factory Mode ................................................................................................	3-20
3.12.3 Test-Print Width ............................................................................................	3-20
3.12.4 Start/Stop Test Print ......................................................................................	3-20
3.12.5 All Clear Mode .............................................................................................	3-21
3.12.6 Counter/EEPROM clear .................................................................................	3-21
3.12.7 Clear Confirmation .........................................................................................	3-21
3.13 HEX DUMP Mode................................................................................................	3-22
3.13.1 LCD Status ..................................................................................................	3-22
3.13.2 Hex Dump Mode in buffer ..............................................................................	3-22
3.14 DOWNLOAD Mode .............................................................................................	3-23
3.14.1 LCD Status ..................................................................................................	3-23
3.15 BOOT DOWNLOAD Mode..................................................................................	3-24
3.15.1 LCD Status ..................................................................................................	3-24

2

TABLE OF CONTENTS (CON’TD)

4. CLEANING AND MAINTENANCE

4.1	Introduction ..........................................................................................................	4-1
4.2	Cleaning The Print Head, Platen and Rollers ....................................................	4-1
4.3	How To Clean The Printer (With A Cleaning Set)..............................................	4-2
4.4	How To Clean The Printer (Cleaning Sheet)......................................................	4-3
4.5	Adjusting Print Quality ........................................................................................	4-4
4.5.1 Adjusting Print Darkness .................................................................................		4-4
4.5.2 Adjusting Print Speed ......................................................................................		4-5
4.6	Replacing A Blown Fuse .....................................................................................	4-5

5. INTERFACE SPECIFICATIONS

5.1	Interface types......................................................................................................		5-1
5.2	Interface Card DIP SWITCH Settings (RS-232C) ...............................................		5-2
5.3	Interface Card DIP SWITCH Settings (LAN).......................................................		5-3
5.4	Interface Card DIP SWITCH Settings (Wireless LAN).......................................		5-3
5.5	External Signal Interface .....................................................................................		5-4
5.6	Serial Interface Specifications (RS-232C)..........................................................		5-4
5.7 READY/BUSY .......................................................................................................			5-5
5.8	Single Job Buffer .................................................................................................		5-6
5.9	Multi Job Buffer....................................................................................................		5-7
5.10		X-ON/X-OFF ........................................................................................................	5-7
5.11		Single Job Buffer ...............................................................................................	5-9
5.12		Multi Job Buffer..................................................................................................	5-10
5.13		IEEE 1284 Interface............................................................................................	5-11
5.13		Interface Signals ................................................................................................	5-13
5.14		Single Job Buffer ...............................................................................................	5-14
5.15		Multi Job Buffer..................................................................................................	5-16

6. TROUBLESHOOTING

6.1	Initial Checklist.....................................................................................................	6-1
6.2	Using the RS232C (SERIAL) Interface ...............................................................	6-2
6.3	Understanding the LCD Error Messages...........................................................	6-3
6.4	Troubleshooting Guide .......................................................................................	6-4

3

TABLE OF CONTENTS (CON’TD)

7. OPTIONAL ACCESSORIES

7.1	Introduction ..........................................................................................................	7-1
7.2	Available Interface Boards..................................................................................	7-1
7.3	Optional Accessories: Interface boards ............................................................	7-2
7.4	Optional Accessories: Others ............................................................................	7-4

4

Section 1: Introduction

1

OVERVIEW

Thank you for your investment in this SATO printer product.

This Operator’s Manual contains basic information about the installation, setup, configuration, operation and maintenance of the printer.

A total of seven topics are covered herein, and they are organized as follows:

Section 1: Overview

Section 2: Installation

Section 3: Configuration and Operation

Section 4: Cleaning and Maintenance

Section 5: Interface Specifications

Section 6: Troubleshooting

Section 7: Optional Accessories

It is recommended that you become familiar with each section before installing and maintaining the printer. Refer to the Table Of Contents at the front of this manual to search for the relevant information needed. All page numbers in this manual consist of a section number followed by the page number within the stated section.

For specialized programming, refer to the separate Programming Manual available from your authorized SATO dealer.

LM Basic 408e/412e Operator’s Manual

Page 1-1

Section 1: Introduction

1.1 GENERAL SPECIFICATIONS

The SATO LM 408e and 412e are dual-use (Thermal Transfer and Direct Thermal) high performance labeling solutions designed for logistics and manufacturing sectors. Based mechanically on the field-proven CL ‘enhance’ series, the LM408e and LM412e promise reliable operation and consistent performance at a reasonable cost.

Key features of the two models in the LM Basic series are:

•Low cost 4-inch printer for Logistics and Warehousing

•Backlit two-line 16-character alphanumeric LCD panel

•Clear printing at a fixed resolution of 203dpi/305dpi

•Support for a wide range of I/O interfaces

•Supports SATO Barcode Programming Language for enhanced customizability

•Field-proven label and ribbon path from the acclaimed CL ‘enhance’ series

The two models support all popular barcodes, including 2-D codes. Seven human-read- able fonts and two fast and efficient vector fonts, are resident in memory, providing literally thousands of combinations of type styles and sizes.

	Key Feature	LM408e and LM412e
	Print resolution	203dpi/305dpi
	Print method	Thermal Transfer and Direct Thermal
	Label sizes supported	LM408e: 4 inches (W) by 7 inches
	(using default internal	LM412e: 4 inches (W) by 7 inches
	memory)
	Label sizes supported	LM408e: 4 inches (W) by 49.2 inches at 203 dpi
		LM412e: 4 inches (W) by 32.7 inches at 305 dpi
	Interfaces available	One of the following interfaces installable upon purchase:
		High speed RS-232C (25-pin), LAN, USB, IEEE 1284/parallel

Page 1-2

LM Basic 408e/412e Operator’s Manual

					Section 1: Introduction
1.1 GENERAL SPECIFICATIONS (CONT’D)
		Specification	Model LM408e		Model LM412e
		Electrical Characteristics
		Print method	Thermal transfer or direct thermal
		Head density	8 dots/ mm (203 dpi)		12 dots/ mm (305 dpi)
		Printable Area	W104 mm x pitch 1249 mm (203dpi)
			(No printing within 3 mm from the inner edge)
		Print speed	2 to 6 inches/sec @203dpi	(adjustable in 1-inch/sec increments)
			Note:
			Maximum speed depends on print resolution, and may be further dependent on the type of
			print layout, paper, or carbon ribbon in use.
		CPU	32-bit RISC
		Onboard Memory	Main Memory: 2MB FLASH ROM
			Expandable Memory: 2x4MB Expandable memory
			Interface Buffer: 2.95MB for Receive Buffer, “Near Full” warning at 2MB mark.
		Acceptable Print Area	Standard width: 104mm
			Standard pitch:178mm
			(Expandable Pitch (using AX command): 356mm
			(Expandable Pitch		(Expandable Pitch
			(using EX command): 1249mm		(using EX command): 833mm
		Memory cartridge	Not accepted
		Print Characteristics
		Print Format	Transmitted from host (computer)
		Paper Thickness	0.08 mm to 0.26 mm supported.
			Note: Be sure to use only printer supplies manufactured or certified by SATO.
		Paper Size	Width: 10mm to 112mm (13 mm to 115 mm including liner)
		*in continuous mode	Pitch 15mm to 1252mm (18 mm to 1255 mm including liner)
		Label Pitch Sensor	Reflective type (I-mark) and Transmissive type (Gap)
		Carbon ribbon	Be sure to use the specified carbon ribbons manufactured or specified by SATO
		Dimensions	W25mm to 111m by 450 m/roll
		Thickness of base material	4.5 µm
		Color	Black (standard), also red, blue, purple, and green
		Winding direction	Face-In winding

LM Basic 408e/412e Operator’s Manual

Page 1-3

Section 1: Introduction

	Specification		Model LM408e		Model LM412e
	Media Characteristics
	Media Types supported		Thermal transfer or direct thermal: 0.08 to 0.26mm
			Scantro label, Standard Thermal, Super HIgh Sensitivity Thermal,
			Logistic Thermal, Synthetic Thermal
	Media Size		Continuous		Width: 22 - 128mm (25 - 131mm)
					Pitch: 6 - 178mm (9 - 181mm)
			Tear Off		Width: 22 - 128mm (25 - 131mm)
					Pitch: 20 - 178mm (9 - 181mm)
	Media Supply Profile	Roll	Max Outer Diameter		8.6 in (210.85mm)
			Inner Diameter of Roll		3 in (70.62mm)
			Wind orientation		Face-in
		Fan-fold	Maximum folding height		100mm
			External Supply		Supported
	Carbon ribbon	Be sure to use the specified carbon ribbons manufactured or specified by SATO
	Material	Polyester film
	Dimensions	Max width 111mm by 450m length
	Core Inner Diameter	25.6 mm +/- 0.3mm
	Thickness of base material	4.5 to 5.7µm +/-0.5µm (film), 5.8 to 8.3 µm +/- 0.6µm
	Color	Black (standard), also red, blue, purple, and green
	Winding direction	Face-In

			Labels and Ribbons available
				Ribbons
	Type	Wax		T102C, T101A, T104C
		Wax/Resin		T110A, T112D, T123A, T112B, T123B
		Resin		T222A, R335A, R236A, R333A
				Labels
	Type	Paper		Vellum, Semi-gloss Coat, Matt Coat, Gloss Coat
		Film		Polyester (PET), Polyethylene (PE, white), Polyethylene (PE, transparent)

Page 1-4

LM Basic 408e/412e Operator’s Manual

Section 1: Introduction

1.1 GENERAL SPECIFICATIONS (CONT’D)

	Specification/	LM408e and LM412e
	Model Name
	Interface Characteristics

	External connectivity		Interface board
	(Slot 1)		¤ Parallel (IEEE1284)
			¤ RS-232C
			• READY/BUSY
			• XON/XOFF
			• Status 2/3
			• Driver specific protocol
			• Status 5
			¤ USB (Ver. 1.1)
			¤ LAN (10BASE-T/ 100BASE-TX automatic changeover)
			¤ Wireless LAN (IEEE802.11b)
	Configuration and Functions
	User settings (via LCD)		1. Settings indications
			2. Print speed
			3. Print darkness
			4. Print position adjustments
			5. Zero slash changeover
			6. Proportional pitch adjustments
	Operation	Buttons	LINE, FEED
		Switch	POWER ON/OFF
	Panel
		LCD	Backlit green LCD, two-line 16-character alphanumeric display
		LED(s)	STATUS
		Adjustment	PITCH:	print position adjustment
		Potentiometers	OFFSET:	dispense adjustment
			PRINT:	print darkness adjustment
		Other	Status Monitor function
		Functions	Commands for drawing of graphics
			Sequential numbering
			Outline and Outline variations
			Label Skip
			Line Print
			Form Overlay
			Storage of Formats
			Storage of Customized Font Characters in memory
			Reverse printing function (White text on a black background)
			Function for printing of lines and boxes
			Label format storage function
			Zero-slash character switching, HEX Dump Print function, Calendar option.
	DIP Switches		One 8-bit DIP switch
	Programming Language		SATO Barcode Printer Language Ver 4.1
	Automatic diagnostics		Head check function (for detection of failed heating elements in the print head)
			”Paper-End” detection
			“Head Open” detection
			Test Print
			Ribbon End detection
			Ribbon Near End detection
			Calendar Check (if optional Calendar chip is installed)

LM Basic 408e/412e Operator’s Manual

Page 1-5

Section 1: Introduction

1.1 GENERAL SPECIFICATIONS (CONT’D)

	Specification/	LM408e and LM412e
	Model Name
	Barcoding Functions

	Barcodes			One-	• UPC-A/E, EAN8/13, JAN8/13
	Supported			dimensional	• NW-7
				code	• INTERLEAVED 2 of 5 (ITF)
					• INDUSTRIAL 2 of 5
					• MATRIX 2 of 5
					• CODE39, CODE93, CODE128
					• UCC/EAN128
					• RSS-14
					• MSI
					• POSTNET
					• BOOKLAND
					• Customer barcode
				Two-	•	QR code model 2, Micro QR (Ver 8.1)
				dimensional	•	PDF417 (Ver. 2.4, including micro PDF)
				code	•	MAXI code (Ver. 3.0)
					•	Data matrix code ECC200 (Ver. 2.0)
					• Composite Symbols Ver 1.0 (UPC-A/E, EAN8/13, JAN8/13, CODE39, CODE128 CC-A/
						B/C supported with RSS-14)
	Stored			Standard	XU 5 x 9 dots (alphanumeric, symbol, and kana)
	Font Types				XS 17 x 17 dots (alphanumeric, symbol, and kana)
					XM 24 x 24 dots (alphanumeric, symbol, and kana)
					XB 48 x 48 dots (alphanumeric, symbol, and kana)
					XL 48 x 48 dots (alphanumeric, symbol, and kana)
					Outline font (alphanumeric, symbol, and kana):
					LM408e: OCR-A 15 x 22 dots (alphanumeric and symbol)
						OCR-B 20 x 24 dots (alphanumeric and symbol)
					LM412e: OCR-A 22 x 33 dots (alphanumeric and symbol)
						OCR-B 30 x 36 dots (alphanumeric and symbol)
				Optional	Kanji ROM fonts:
					Kanji 16 x 16 (JIS 1st and 2nd standard. Selectable between square Gothic/Mincho)
					Kanji 24 x 24 (JIS 1st and 2nd standard. Selectable between square Gothic/Mincho)
				Outline (vector)	Alphanumeric, symbol
	Print Magnification				Vertical 1 to 12 times, Horizontal 1 to 12 times (characters)
					L1 to L12 for barcodes
	Print Rotation				Characters: 0°, 90°, 180°, and 270°
					Barcode: Parallel 1 (0°), Serial 1 (90°), Parallel 2 (180°), Serial 2 (270°)
	Barcode Ratio				1:2, 1:3, 2:5; Arbitrary user settings allowed
	Accessories
	Options				•	Calendar IC (installed at the factory upon order)
					•	2MB x 2 Expansion ROM (installed at the factory upon order)
					• Interface cards including Ethernet, Wireless LAN, High speed RS-232C (25-pin),
					•	IEEE1284 and USB (full speed)
						Separate 203dpi or 305dpi print head for changing of print resolution

Page 1-6

LM Basic 408e/412e Operator’s Manual

Section 1: Introduction

	Specification/	LM408e and LM412e
	Model Name
	Physical Characteristics

Dimensions	W 430 mm x D 271 mm x H 321 mm (Standard)
Weight	13 Kg (for a standard configuration)
Power Supply	Input voltage: AC100V - 120V or AC200V to 240V ±10%
Power Consumption	180 W (peak)
Standards Compliance	CE(NEMCO-GS), UL/c-UL(MET), FCC (Class B), EN55022 (Class B), En61000, CCC,
	MIC
	Energy Saving: International Energy Star Program
	Environmental Conservation: Manufactured according to environment friendly processes
	In-house equipment level: Class B conformance
	Package Fall: ISTA-2A
Operating Environment	Operational ambient temperature: 5 to 40 degrees Celsius
	Operational ambient humidity: 30 to 80% (no condensation)
	Ambient Storage temperature: -5 to 60 degrees Celsius
	Ambient Storage humidity: 30 to 90% (no condensation)
	(Paper, and carbon ribbon excluded)

LM Basic 408e/412e Operator’s Manual

Page 1-7

Section 1: Introduction

This page is intentionally left blank

Page 1-8

LM Basic 408e/412e Operator’s Manual

	Section 2: Installation
INSTALLATION	2

This section assists you in unpacking and installing the printer from the shipping container. You will also be guided through a familiarization tour of the main parts and controls.

The following information is provided:

•Safety Precautions

•Unpacking and Parts Identification

•Loading the Carbon Ribbon

•Loading Labels and Tags

•Adjusting the Sensors

•Replacing the Print Head

LM Basic 408e/412e Operator’s Manual

Page 2-1

SECTION 2: INSTALLATION

SAFETY PRECAUTIONS

Please read the following information carefully before installing and using the printer

THE CAUTION SYMBOL

Whenever the triangular Caution logo appears in this manual, pay special attention to the warning(s) cited below it. Failure to abide by the warnings may result in injury or damage to property.

PRINTER PLACEMENT TIPS

•Place the printer on a solid, stable, horizontal surface that is not subject to strong vibrations from adjacent mechanical devices.

•Avoid shaky or slanting tables, or

platforms that are liable to collapse under a heavy weight. If the printer is dropped or damaged, immediately turn off the power, pull out the power plug and contact a service center. In this case, continued use of the printer may cause a fire or electric shocks.

•Avoid installing the printer in direct sunlight, or in dusty, very hot or slippery areas. Also avoid placement in damp, unventilated or humid areas. If condensation forms, immediately turn off the power, and do not use the printer until the condensation disappears. Otherwise the moisture may cause electric shocks.

•Avoid placing the printer near large high-current equipment, as such equipment can cause spikes or undervoltages in the power supply.

•Do not leave containers of water or chemicals around the printer. If any liquid is spilled onto the printer, immediately turn off the power, pull out the

power cable from the AC outlet, and contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause fires or electric shocks.

•Do not move the printer with any paper loaded. The stack of paper may fall off, causing trips and accidents.

•When laying the printer down, be careful not to catch your foot or fingers under it.

•When moving the printer, be sure to pull out the power cable from the AC outlet, and check that any other external interface cables have been disconnected. Otherwise, the connected cables may be damaged, or may cause trips and falls, in addition to or a fire or electric shocks.

ELECTRICAL PRECAUTIONS

•Do not damage, break, or process the power cable. Hanging heavy objects on it, heating or pulling it may damage the power cable and cause fires or electric shocks.

•When the power cable is damaged (cable conductors are exposed or cut, etc.), contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause fires or electric shocks.

•Do not process, forcibly bend, twist, or pull the power cable. Continued use of such a cable may cause fires or electric shocks.

•If the printer emits any smoke or peculiar odors at any time, turn it OFF and prevent further usage until you have contacted a qualified service personnel.

•Do not use any other voltage except the specified power voltage for the printer that matches your domestic power supply. Otherwise, it may cause fires or electric shocks.

•Do not operate the power switch or handle the power cable with a wet hand.

•Do not insert or drop anything metallic or flammable into the openings of the printer (the cable outlet or mounting hole of the memory cartridge). Otherwise, immediately turn off the power, pull out the power cable, and contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause fires or electric shocks.

•To reduce electrical risks, be sure to connect the printer to ground before use. Also, try not to share the printer’s AC outlet with other electrical

equipment, especially those that draw high amounts of current or cause electrical interference.

Page 2-2

LM Basic 408e/412e Operator’s Manual

Section 2: Installation

GENERAL PRECAUTIONS

•Head cleaning liquid (if supplied) is flammable. Never heat it or throw it into a fire. Keep it out of children’s reach to avoid accidental consumption. Should this occur, consult a doctor immediately.

•When opening/closing the cover, beware of getting your fingers caught. Also, hold the opening/closing cover well so that it will not slip and fall on your hand.

•After printing, the print head remains hot. When replacing paper or cleaning the printer immediately after printing, be careful not to burn yourself.

•Touching even the edge of the printer head may cause injuries. When replacing paper or cleaning the printer, be careful not to hurt yourself.

•If the printer will not be used for extended periods of time, disconnect the power cable for safety.

•When releasing and locking down the printer head, be careful not to catch any other foreign matter in it except label paper.

•Do not disassemble or perform modifications to the printer, as this renders the product unsafe. For maintenance, troubleshooting and repairs, consult a sales outlet, dealer, or service center for help, instead of attempting to perform this yourself. Renewable annual service contracts are available.

•When maintaining or cleaning the printer, always disconnect the power cable for safety.

•Do not insert your hand or other objects into the cutter.

•When loading roll paper, be careful not to catch your fingers between the paper and the feeder.

•Be careful not to hurt yourself when detaching the back cover of the fanfold through the hole and attaching it.

•The simplified cutter (where installed) is structured as a blade. Be careful not to cut yourself.

This equipment is a piece of Class B information technology equipment based on the standards of the Voluntary Control Council for Interference by Information Technology Equipment (VCCI). Although this equipment is for use in home environment, if it is used close to a radio or television set, it may cause poor reception. Handle it properly in accordance with the content from the instruction manual.

LM Basic 408e/412e Operator’s Manual

Page 2-3

SECTION 2: INSTALLATION

2.1 UNPACKING

When unpacking the printer, take note of the following:

		The box should stay right-side up.			If the printer was been stored in the
	1			4
		Lift the printer out of the box carefully.			cold, allow it to reach room
					temperature before turning it on.
		Remove the plastic covering from the			Set the printer on a solid, flat surface.
	2			5
		printer.			Inspect the shipping container and
					printer for any sign of damage that
					may have occurred during shipping.
		Remove the accessory items from their
	3
		protective containers.

Note

The following illustrations are representative only. Your printer may not be packed exactly as shown, but the unpacking steps are similar.

Page 2-4

LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2.1.1 INCLUDED ACCESSORIES

After unpacking the printer, verify that the following materials are in the accessories or packaging:

Global Warranty	Additional information
document	leaflets

Power cable*

Operator’s Manual

Accessory CD-ROM*

Two-pole adaptor*

* Items marked with an asterisk may be different from what you see here, or may be excluded.

Important!

Please fill out the Global Warranty card and submit it to us in order that we can provide fast and efficient after-sales service. For malfunctions under normal use, this product will be repaired free of charge according to the warranty terms applicable for the country of use.

Please do not discard the original packaging box and cushioning material after installing the printer. They may be needed in future, if the printer needs to be shipped for repairs.

LM Basic 408e/412e Operator’s Manual

Page 2-5

SECTION 2: INSTALLATION

2.1.2 PARTS IDENTIFICATION

IDENTIFYING THE MAIN PRINTER PARTS

Front and Rear View

Main Cover

LCD screen

Interface

Card Slot

Operation Panel

Fanfold paper slot

Power switch

Front Cover

Fuse holder

AC power socket

Angled Front View (Main Cover removed)

Ribbon Take-Up Shaft				Ribbon Feeder Shaft

Front Cover

Operation panel and LCD

DIP Switches

Ribbon Roller

Print Head

Platen Roller

Label holder

Fanfold paper slot

Ribbon Roller

Label Guide

Head Lock Lever

Screw for front cover

Page 2-6

LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2.1.2 PARTS IDENTIFICATION (CONT’D)

IDENTIFYING THE MAIN PRINTER PARTS

View of Front Panel

8888888888888888

8888888888888888

LINE STATUS FEED

PRINT

OFFSET

PITCH

DSW

LCD screen

FEED button

Icons, prompts and system messages

.

are displayed here.

Feeds the label forward. When it is pressed once,

the equivalent of a sheet of paper or label is ejected.

*There are times when the paper is not aligned prop-

LINE button

erly when power is turned on or when the paper was

Takes the printer ONLINE (to proceed with printing) or

set. In this case, always press the FEED button to

OFFLINE (to perform configuration or other settings)

align the paper properly.

Status LED

Adjustment Potentiometers

Lights up and flashes to indicate exchange of data.

PRINT: Adjusts the print darkness (print den-

sity).

DIP switch panel

OFFSET: Adjusts the stop position offset values

for the cutter, peeler and tear off modes (cutter,

peeler must be installed).

PITCH: Adjusts the vertical print position with reference to the top edge of a label.

LM Basic 408e/412e Operator’s Manual

Page 2-7

SECTION 2: INSTALLATION

2.2 LOADING THE CARBON RIBBON

1.Lift up the main cover. Make sure that the cover is pushed upwards until it rests firmly on top of the printer, in case it falls downwards and injures you.

2.Pull the purple Head Lock lever upwards in a counterclockwise direction. The print head assembly will be lifted up to allow ribbon loading. The rightmost white plastic shaft is the Ribbon Feeder Shaft. The left-most shaft is the Ribbon Take-Up Shaft.

3.Insert the carbon ribbon in the Ribbon Feeder shaft. Push the ribbon roll inwards all the way, with the ribbon winding in a counterclockwise direction, as shown. Pull the ribbon around the print head assembly so it reaches the Ribbon Take-up Shaft. The dull side of the ribbon should be facing down.

4.Insert an empty ribbon core into the Ribbon TakeUp Shaft. If necessary, use secure the ribbon with adhesive tape, and wind the ribbon around the core a few times.

Note:

If in doubt about the ribbon path, refer to the useful diagram pasted inside the Main Cover.

5.Press the purple Head Lock lever clockwise and downwards to lock the print head assembly into place. The ribbon is now loaded.

Note:

To remove the ribbon, reverse the steps described here. For maximum print quality and printer durability use genuine SATO carbon ribbons.

Caution

Main Cover

Head Lock lever (purple)

Ribbon Feeder

Shaft

Ribbon

Take-Up Shaft

Print head assembly

Ribbon Feeder Shaft

Carbon ribbon

Ribbon Take-

Up Shaft

Head Lock Lever (purple)

•When replacing the carbon ribbon, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury.

•Avoid touching even the edge of the print head with your bare hands.

Page 2-8

LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2.3 LOADING LABELS

This printer is designed to print on roll paper supplied via a separate label supply stand.

The printing mechanism can be set to detect the I-mark on the paper to feed each label correctly.

Note:

For optimal print performance and durability, please use SATO-certified label and ribbon supplies on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary wear and damage to vital parts of the printer, and may void the warranty.

Roll Paper Characteristics

Labels

CAUTION

If your labels are less than the full width of the print head, the outside edge will eventually wear out a small portion of the print head, resulting in an area that will not print. Special care must be taken if you plan to use multiple widths of labels, since the damaged portion of the print head caused from edge wear on a more narrow label may affect the printing on a wider label. We suggest you plan your print formats carefully to avoid using the area of possible damage on the print head when using a wider label. The small area of damage will have no effect on printing with the undamaged part of the print head.

Damage from a label edge is physical damage and is unavoidable. It is not covered by warranty. It is possible to delay such damage by always ensuring that the ribbon used is wider than the label stock. This will help to protect the print head from label edge damage.

LM Basic 408e/412e Operator’s Manual

Page 2-9

SECTION 2: INSTALLATION

2.3 LOADING LABELS (CONT’D)

2.3.1 Loading Roll Paper

1.Lift up the main cover. Make sure that the cover is pushed upwards until it locks firmly in place so that it will not fall downwards and injure your hands.

Release the purple Head Lock lever by pushing it upwards. The print head assembly will be lifted up to allow ribbon and label loading.

Main Cover

Label Holder

Label

Guide Plate

2. Load the ribbon rolls as described earlier. Pull down the Label Guide Plate. Then insert a label roll onto the Label Holder. Push the purple Label Stopper against the label roll to prevent it from slipping sideways.

Label

Stopper

3. Guide the label under the ribbon, making sure it goes under the paper sensors. The label should emerge at a perpendicular angle from the print head. Head

Lock lever latched in place

4.Fasten the Head Lock Lever by pushing it

clockwise until the print head locks into place. Pull up the Label Guide Plate to and push it against the outside edge of the label to restrict and straighten the label path. Now turn the purple Head Lock Lever clockwise to latch the print head assembly back in place.

5.The illustration below summarizes the ribbon and label loading paths for your reference. To check whether your ribbon and label are loading correctly, perform a test print.

Caution

•When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury.

•Avoid touching even the edge of the print head with your bare hands.

Page 2-10

LM Basic 408e/412e Operator’s Manual

Section 2: Installation

2.3 LOADING LABELS (CONT’D)

2.3.2 Loading Fanfold Paper

1.Lift up the main cover. Make sure that the cover is pushed upwards until it locks firmly in place. Remove the fanfold slot cover by removing two screws. Pull the Head Lock Lever upward to release the print head assembly.

2.Stack the fanfold paper behind the printer and pull it through the fanfold slot and over the Label Holder. Push the purple Label Stopper so that it presses the label lightly against the side of the printer.

3.Guide the label under the label sensor and print head, and out through the front of the printer. Make sure the label goes under the black plastic guide bar adjacent to the Label Guide.

4.Use the metal plate of the Label Guide to press against the paper so that the paper runs at a perpendicular angle from the print head.

5.Load ribbon media and labels, then turn the purple Head Lock Lever clockwise to latch the print head assembly back in place. and perform a test print to check whether your ribbon and label are loaded correctly.

Caution

Main

Cover

Head Lock

Lever

Fanfold slot cover

Fanfold paper

Label

Stopper

Paper Sensor

Label Guide

Guide Bar

Label Guide

Head Lock lever latched in place

•When replacing paper, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury.

•Avoid touching even the edge of the print head with your bare hands.

LM Basic 408e/412e Operator’s Manual

Page 2-11

SECTION 2: INSTALLATION

2.3 LOADING LABELS AND TAGS (CONT’D)

2.3.3 Adjusting the Paper Sensor

Adjustment of the paper sensors (I-mark and Gap sensors) is usually not necessary, but the procedure is described here when you need to make adjustments.

1.Lift up the main cover. Make sure that the cover is pushed upwards until it locks firmly in place so that it will not fall downwards and injure your hands.

2.The sensor assembly is located just under the Label Guide Shaft. Turn the purple Sensor Adjustment knob to adjust the sensors’ position.

3.After adjustment, feed a few labels and do a test

print to see if the sensor is working properly. Adjust the label pitch if necessary.

Caution

• When closing the front cover, be careful not to injure your fingers	Label Guide Plate Sensor Adjustment knob
due to a sudden release of the heavy cover.

Page 2-12

LM Basic 408e/412e Operator’s Manual