Rockwell Automation 1734-IE8C User Manual

Installation Instructions
POINT I/O 8 Channel High Density Current Input Module
Catalog Number 1734-IE8C
Topic Page
Important User Information 2 Environment and Enclosure 3 Prevent Electrostatic Discharge 4 European Hazardous Location Approval 5 North American Hazardous Location Approval 6 Before You Begin 7 Install the Mounting Base 8 Install the I/O Module 9 Install the Removable Terminal Block (RTB) 11 Remove a Mounting Base 11 Communicating with Your Module 12 Wiring the Input Analog Module 14 Wiring Diagram 14 Interpret the Indicators 15 Specifications 17
2 POINT I/O 8 Channel High Density Current Input Modules
WARNING
IMPORTANT
ATTENTION
SHOCK HAZARD
BURN HAZARD

Important User Information

Solid state equipment has operational characteristics differing from those of electromechanical equipment. Safety Guidelines for the Application, Installation and Maintenance of Solid State Controls Publication SGI-1.1
http://literature.rockwellautomation.com
equipment and hard-wired electromechanical devices. Because of this difference, and also because of the wide variety of uses for solid state equipment, all persons responsible for applying this equipment must satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation, Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
available from your local Rockwell Automation sales office or online at
Identifies information about practices or circumstances that can cause an explosion in a hazardous environment, which may lead to personal injury or death, property damage, or economic loss.
Identifies information that is critical for successful application and understanding of the product.
Identifies information about practices or circumstances that can lead to personal injury or death, property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard and recognize the consequences.
) describes some important differences between solid state
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Labels may be on or inside the equipment (for example, drive or motor) to alert people that dangerous voltage may be present.
Labels may be on or inside the equipment (for example, drive or motor) to alert people that surfaces may reach dangerous temperatures.
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ATTENTION
WARNING
WARNING

Environment and Enclosure

This equipment is intended for use in a Pollution Degree 2 industrial environment, in overvoltage Category II applications (as defined in IEC 60664-1), at altitudes up to 2000 m (6562 ft) without derating.
This equipment is considered Group 1, Class A industrial equipment according to IEC/CISPR 11. Without appropriate precautions, there may be difficulties with electromagnetic compatibility in residential and other environments due to conducted and radiated disturbances.
This equipment is supplied as open-type equipment. It must be mounted within an enclosure that is suitably designed for those specific environmental conditions that will be present and appropriately designed to prevent personal injury resulting from accessibility to live parts. The enclosure must have suitable flame-retardant properties to prevent or minimize the spread of flame, complying with a flame spread rating of 5VA, V2, V1, V0 (or equivalent) if non-metallic. The interior of the enclosure must be accessible only by the use of a tool. Subsequent sections of this publication may contain additional information regarding specific enclosure type ratings that are required to comply with certain product safety certifications.
In addition to this publication, see:
• Industrial Automation Wiring and Grounding Guidelines, Rockwell Automation publication 1770-4.1 requirements.
• NEMA Standard 250 and IEC 60529, as applicable, for explanations of the degrees of protection provided by different types of enclosure.
, for additional installation
When you insert or remove the module while backplane power is on, an electrical arc can occur. This could cause an explosion in hazardous location installations. Be sure that power is removed or the area is nonhazardous before proceeding. Repeated electrical arcing causes excessive wear to contacts on both the module and its mating connector. Worn contacts may create electrical resistance that can affect module operation.
When you connect or disconnect the Removable Terminal Block (RTB) with field side power applied, an electrical arc can occur. This could cause an explosion in hazardous location installations. Be sure that power is removed or the area is nonhazardous before proceeding.
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ATTENTION
ATTENTION
ATTENTION
ATTENTION
ATTENTION

Prevent Electrostatic Discharge

This equipment is sensitive to electrostatic discharge, which can cause internal damage and affect normal operation. Follow these guidelines when you handle this equipment.
• Touch a grounded object to discharge potential static.
• Wear an approved grounding wriststrap.
• Do not touch connectors or pins on component boards.
• Do not touch circuit components inside the equipment.
• Use a static-safe workstation, if available.
• Store the equipment in appropriate static-safe packaging when not in use.
POINT I/O is grounded through the DIN rail to chassis ground. Use zinc plated yellow-chromate steel DIN rail to assure proper grounding. The use of other DIN rail materials (for example, aluminum, plastic) that can corrode, oxidize, or are poor conductors, can result in improper or intermittent grounding. Secure DIN rail to mounting surface approximately every 200 mm (7.8 in.) and use end-anchors appropriately.
If this equipment is used in a manner not specified by the manufacturer, the protection provided by the equipment may be impaired.
To comply with UL restrictions, field power and all connected devices must be powered from a single source compliant with the following: Class 2.
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To comply with the CE Low Voltage Directive (LVD), field power and all connected I/O must be powered from a source compliant with the following: Safety Extra Low Voltage (SELV) or Protected Extra Low Voltage (PELV).
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WARNING

European Hazardous Location Approval

European Zone 2 Certification (The following applies when the product bears the Ex Marking)
This equipment is intended for use in potentially explosive atmospheres as defined by European Union Directive 94/9/EC and has been found to comply with the Essential Health and Safety Requirements relating to the design and construction of Category 3 equipment intended for use in Zone 2 potentially explosive atmospheres, given in Annex II to this Directive.
Compliance with the Essential Health and Safety Requirements has been assured by compliance with EN 60079-15 and EN 60079-0.
Observe the following additional Zone 2 certification requirements.
• This equipment is not resistant to sunlight or other sources of UV radiation.
• The secondary of a current transformer shall not be open-circuited when applied in Zone 2 environments.
• This equipment must be installed in an enclosure providing at least IP54 protection when applied in Zone 2 environments.
• This equipment shall be used within its specified ratings defined by Rockwell Automation.
• Provision shall be made to prevent the rated voltage from being exceeded by transient disturbances of more than 40% when applied in Zone 2 environments.
• Secure any external connections that mate to this equipment by using screws, sliding latches, threaded connectors, or other means provided with this product.
• Do not disconnect equipment unless power has been removed or the area is known to be nonhazardous.
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WARNING
AVERTISSEMENT
WARNING
WARNING

North American Hazardous Location Approval

The following information applies when operating this equipment in hazardous locations:
Products marked "CL I, DIV 2, GP A, B, C, D" are suitable for use in Class I Division 2 Groups A, B, C, D, Hazardous Locations and nonhazardous locatio ns only. Each product is supplied with markings on the rating nameplate indicating the hazardous loca tion temperature code. When combini ng products within a system, the most adverse temperature code (lowest "T" number) may be used to help det ermine the overall temperature code of the system. Combinations of equipment in your system are subject to investigation by the local Authority Having Jurisdi ction at the time of installation.
EXPLOSION HAZARD -
• Do not disconnect equipment unless power has been removed or the area is known to be nonhazardous.
• Do not disconnect connections to this equipment unless power has been removed or the area is known to be nonhazardous. Secure any external connections that mate to this equipment by using screws, sliding latches, threaded connectors, or other means provided with this product.
• Substitution of components may impair suitability for Class I, Division 2.
• If this product contains batteries, they must only be changed in an area known to be nonhazardous.
If you connect or disconnect wiring while the field-side power is on, an electrical arc can occur. This could cause an explosion in hazardous location installations. Be sure that power is removed or the area is nonhazardous before proceeding.
Informations sur l'utilisation de cet équipement en environnements dangereux:
Les produits marqués "CL I, DIV 2, GP A, B, C, D" ne conviennent qu'à une utilisation en environnements de Classe I Division 2 Groupes A, B, C, D dangereux et non dangereux. Chaque produit est livré avec des marquages sur sa plaque d'identification qui indiquent le code d e température pour les environnements dangereux. Lorsque plusieurs pr oduits sont combinés dans un système, le code de température le plus défavorable (code de température le plus faible) peut être utilisé pour déterminer le code de tempér ature global du système. Les combinaisons d'équipements dans le système sont sujettes à inspection par les autorités locales qualifiées au moment de l'installation.
RISQUE D’EXPLOSION –
• Couper le courant ou s'assurer que l'environnement est classé non dangereux avant de débrancher l'équipement.
• Couper le courant ou s'assurer que l'environnement est classé non dangereux avant de débrancher les connecteurs. Fixer tous les connecteurs externes reliés à cet équipement à l'aide de vis, loquets coulissants, connecteurs filetés ou autres moyens fournis avec ce produit.
• La substitution de composants peut rendre cet équipement inadapté à une utilisation en environnement de Classe I, Division 2.
• S'assurer que l'environnement est classé non dangereux avant de changer les piles.
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When you connect or disconnect the Removable Terminal Block (RTB) with field side power applied, an electrical arc can occur. This could cause an explosion in hazardous location installations. Be sure that power is removed or the area is nonhazardous before proceeding.
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POINT I/O 8 Channel High Density Current Input Modules 7
Mechanical
keying (orange)
Module wiring
diagram
Module locking
mechanism
Insertable I/O module
Mounting base
Removable Terminal Block (RTB)
RTB removal handle
DIN Rail Locking
Screw (orange)
Slide-in writable label
Interlocking side
pieces
44328

Before You Begin

Note that this series C product can be used with the following:
• DeviceNet and PROFIBUS adapters
• ControlNet and EtherNet/IP adapters, using RSLogix 5000 software, version 11 or later
See the figures to familiarize yourself with major parts of the module, noting that the wiring base assembly is one of the following:
• 1734-TB or 1734-TBS POINT I/O two-piece terminal base, which includes the 1734-RTB removable terminal block and 1734-MB mounting base
• 1734-TOP or 1734-TOPS POINT I/O one-piece terminal base
Module
Status
Network
Status
NODE:
0
1
2
3
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44221
1734-TOP or 1734-TOPS one-piece terminal base with screw or spring clamp
Insertable I/O module
Slide-in writable label
Handle
Module locking
mechanism
Interlocking
side pieces
DIN rail locking
screw (orange)
Module wiring
diagram
Mechanical
keying (orange)

Install the Mounting Base

To install the mounting base on the DIN rail, proceed as follows:
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1. Position the mounting base vertically above the installed units (adapter, power supply or existing module).
2. Slide the mounting base down allowing the interlocking side pieces to engage the adjacent module or adapter.
3. Press firmly to seat the mounting base on the DIN rail. The mounting base will snap into place.
4. To remove the mounting base from the DIN rail, remove the module, and use a small bladed screwdriver to rotate the base locking screw to a vertical position. This releases the locking mechanism. Then lift straight up to remove.
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Be sure the DIN-rail locking screw is in the horizontal position.
Turn the keyswitch to align the number with the notch. Notch position 3 is shown.
44229
44009

Install the I/O Module

The module can be installed before, or after base installation. Make sure that the mounting base is correctly keyed before installing the module into the mounting base. In addition, make sure the mounting base locking screw is positioned horizontal referenced to the base.
1734-TB Base
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Turn the keyswitch to align the number with the notch. Notch position 1 is shown.
Be sure the DIN-rail locking screw is in the horizontal position.
44228
44325
1734-TOP Base
1. Using a bladed screwdriver, rotate the keyswitch on the mounting base clockwise until the number required for the type of module being installed aligns with the notch in the base.
2. Make certain the DIN rail locking screw is in the horizontal position. You cannot insert the module if the locking mechanism is unlocked.
3. Insert the module straight down into the mounting base and press to secure. The module will lock into place.
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Install the Removable Terminal Block (RTB)

A removable terminal block is supplied with your wiring base assembly. To remove the terminal block, pull up on the RTB handle. This allows the mounting base to be removed and replaced as necessary without removing any of the wiring. To reinsert the removable terminal block, proceed as follows.
1. Insert the end opposite the handle into the base unit. This end has a curved section that engages with the wiring base.
2. Rotate the terminal block into the wiring base until it locks itself in place.
3. If an I/O module is installed, snap the RTB handle into place on the module.

Remove a Mounting Base

To re move a mounting base, you must remove any installed module, and the module installed in the base to the right. Remove the removable terminal block, if wired.
1. Unlatch the RTB handle on the I/O module.
2. Pull on the RTB handle to remove the removable terminal block.
3. Press on the module lock on the top of the module.
4. Pull on the I/O module to remove from the base.
5. Repeat steps 1, 2, 3 and 4 for the module to the right.
6. Use a small bladed screwdriver to rotate the orange locking screw to a
vertical position. This releases the locking mechanism.
7. Lift straight up to remove.
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Install a 1734-TOPS Base

1. Position the base vertically above the installed units, such as an adapter, power supply, or existing module.
2. Slide the base down, allowing the interlocking side pieces to engage the adjacent installed unit.
3. Press firmly to seat the base on the DIN rail until the base snaps into place.
4. Verify that the DIN-rail locking screw is in a horizontal, locked position before inserting an I/O module.

Remove a 1734-TOPS Base

To remove a wiring base from the DIN rail, you must remove the module installed to the right of the base.
1. Squeeze the module locking mechanism of the module to the right of the base, pulling up to remove the module.
2. Turn the orange locking screw to a vertical position to unlock the base from the DIN rail.
3. Slide the base up to release it from its mating units.

Communicating with Your Module

I/O messages are sent to (consumed) and received from (produced) the POINT I/O modules. These messages are mapped into the processor’s memory. This POINT I/O input module produces 24 bytes of input data (scanner Rx) and fault status data. It does not consume I/O data (scanner Tx).
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POINT I/O 8 Channel High Density Current Input Modules 13
Default Data Map for the 1734-IE8C Analog Input Module
Message size: 24 Bytes
Byte 15 14 13 12 11 10 09 08 07 06 05 04 03 02 01 00
Produces (scanner Rx)
Consumes (scanner Tx)
Where: CF = Channel Fault status; 0 = no error, 1 = fault
Input Channel 0 High Byte Input Channel 0 Low Byte Input Channel 1 High Byte Input Channel 1 Low Byte Input Channel 2 High Byte Input Channel 2 Low Byte Input Channel 3 High Byte Input Channel 3 Low Byte Input Channel 4 High Byte Input Channel 4 Low Byte Input Channel 5 High Byte Input Channel 5 Low Byte Input Channel 6 High Byte Input Channel 6 Low Byte Input Channel 7 High Byte Input Channel 7 Low Byte Status Byte for Channel 1 Status Byte for Channel 0 OR UR HHA LLA HA LA CM CF OR UR HHA LLA HA LA CM CF Status Byte for Channel 3 Status Byte for Channel 2 OR UR HHA LLA HA LA CM CF OR UR HHA LLA HA LA CM CF Status Byte for Channel 5 Status Byte for Channel 4 OR UR HHA LLA HA LA CM CF OR UR HHA LLA HA LA CM CF Status Byte for Channel 7 Status Byte for Channel 6 OR UR HHA LLA HA LA CM CF OR UR HHA LLA HA LA CM CF No consumed data
CM = Calibration Mode; 0 = normal, 1 = calibration mode LA = Low Alarm; 0 = no error, 1 = fault HA = High Alarm; 0 = no error, 1 = fault LLA = Low/Low Alarm: 0 = no error, 1 = fault HHA = High/High Alarm; 0 = no error, 1 = fault UR = Underrange; 0 = no error, 1 = fault OR = Overrange; 0 = no error, 1 = fault
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1734 IE8C
3
7
44351
Input 0 Connection Input 1 Connection
Input 2 Connection Input 3 Connection
Input 4 Connection Input 5 Connection
Input 6 Connection Input 7 Connection
In = Input channel Chas Gnd = Chassis Ground C = Common V = 12/24V DC supply
4-wire
AC or DC
In 0 In 1
3
5
7
0
1
2
4
6
In 2 In 3
Current input device
Current input device
2-wire
V
C
In 4 In 5
In 6 In 7
Chas Gnd

Wiring the Input Analog Module

Wiring Diagram

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4-20mA
Analog
Input
Module Status
Network Status
1734 IE8C
0
1
2
3
4
5
6
7
NODE:
Module Status
Network Status
Status of Input 0 Status of Input 1 Status of Input 2 Status of Input 3
Status of Input 4 Status of Input 5 Status of Input 6 Status of Input 7
44351

Interpret the Indicators

Indicator State Description
Module status
Off No power applied to device Green Device operating normally Flashing green Device needs commissioning due to configuration missing,
incomplete or incorrect. Flashing red Recoverable fault. Red Unrecoverable fault may require device replacement Flashing
Device is in self-test red/green
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Indicator State Description
Network status
Channel status
Off Device is not on-line
- Device has not completed dup_MAC_id test.
- Device not powered - check module status indicator
Flashing green Device is on-line but has no connections in the established
Green Device on-line and has connections in the established
Flashing red One or more I/O connections in timed-out state Red Critical link failure - failed communication device. Device
Flashing red/green
Off Module in CAL mode Solid green Normal (channel scanning inputs) Flashing green Channel being calibrated Solid red No power or major channel fault Flashing red Channel at end of range (0 mA or 21 mA)
state.
state.
detected error that prevents it communicating on the
network.
Communication faulted device - the device has detected a
network access error and is in communication faulted state.
Device has received and accepted an Identify
Communication Faulted Request - long protocol message.
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IMPORTANT

Specifications

Note that the Input update rate and Step response for 1734-IE8C differs from that of catalog number 1734-IE2C.
Input Specifications
Attribute Value
Number of inputs 8 analog, single-ended, non-isolated Resolution 16 bits - over 0…21 mA
0.32 μA/cnt
Input current terminal 4…20 mA
Absolute accuracy
Current terminal
Accuracy drift w/temp.
Current terminal
Input update rate (per module)
Step response (per channel)
0…20 mA
(1)
0.1% Full Scale @ 25
o
30 ppm/
C
200 ms @ Notch = 60 Hz (default) 240 ms @ Notch = 50 Hz 120 ms @ Notch = 100 Hz 100 ms @ Notch = 120 Hz 60 ms @ Notch = 200 Hz 50 ms @ Notch = 240 Hz 40 ms @ Notch = 300 Hz 30 ms @ Notch = 400 Hz 25 ms @ Notch = 480 Hz
50 ms @ Notch = 60 Hz (default) 60 ms @ Notch = 50 Hz 30 ms @ Notch = 100 Hz 25 ms @ Notch = 120 Hz 15 ms @ Notch = 200 Hz
12.5 ms @ Notch = 240 Hz 10 ms @ Notch = 300 Hz
7.5 ms @ Notch = 400 Hz
6.25 ms @ Notch = 480 Hz
°
C
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IMPORTANT
Input Specifications
Attribute Value
Input impedance/resistance conversion type
Common mode rejection ratio
Normal mode rejection ratio
Data format Signed integer Maximum overload Fault protected to 28.8V DC Calibration Factory calibrated Indicators 1 green/red network status indicator, logic side
(1)
Includes offset, gain, non-linearity and repeatability error terms
60 Ω Sigma Delta
120 dB
-60 dB Notch Filter
15.7 Hz @ Notch = 60 Hz (default)
13.1 Hz @ Notch = 50 Hz
26.2 Hz @ Notch = 100 Hz
31.4 Hz @ Notch = 120 Hz
52.4 Hz @ Notch = 200 Hz
62.9 Hz @ Notch = 240 Hz
78.6 Hz @ Notch = 300 Hz
104.8 Hz @ Notch = 400 Hz
125.7 Hz @ Notch = 480 Hz
1 green/red module status indicator, logic side 8 green/red input status indicators, logic side
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Refer to Publication 1734-SG001 for information on breaking the field power distribution bus. Refer to sections “When to Use the Field Power Distributor” and “When to Use the Expansion Power Unit”.
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General Specifications
Attribute Value
Module location 1734-TB/TBS/RTB/RTBS wiring base assembly POINTBus current 75 mA Power dissipation, max 0.6 W @ 28.8V DC Thermal dissipation, max 2.0 BTU/hr @ 28.8V DC Supply voltage, backplane 5V DC Supply voltage range, field
power input Input current 4…20 mA or 0…20 mA Isolation voltage 50V (continuous), basic insulation type, inputs and field power
Dimensions (HxWxD), approx.
Keyswitch position 3 Enclosure type rating None (open-style) Wire size Determined by installed terminal block
(1)
Wiring category
Wire type Shielded Terminal base screw
torque Weight, approx. 35 g (1.235 oz) North American temp code T4A IEC temp code T4
(1)
Use this conductor category information for planning conductor routing as described in Industrial Automation Wiring and Grounding Guidelines, publication 1770-4.1
10…28.8V DC, 30 mA, Class 2
to system Type tested at 1500V AC for 60 s No isolation between individual inputs or inputs to field power
56 x 12 x 75.5 mm (2.21 x 0.47 x 2.97 in.)
2 – on signal ports 1 – on power ports
Determined by installed terminal block
.
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Environmental Specifications
Attribute Value
Temperature, operating IEC 60068-2-1 (Test Ad, Operating Cold),
IEC 60068-2-2 (Test Bd, Operating Dry Heat), IEC 60068-2-14 (Test Nb, Operating Thermal Shock):
-20…55 °C (-4…131 °F)
Temperature, surrounding air, max
Temperature, nonoperating
Relative humidity IEC 60068-2-30 (Test Db, Unpackaged Damp Heat):
Vibration IEC 60068-2-6 (Test Fc, Operating):
Shock, operating IEC 60068-2-27 (Test Ea, Unpackaged Shock):
Shock, nonoperating IEC 60068-2-27 (Test Ea, Unpackaged Shock):
Emissions CISPR 11:
ESD immunity IEC 61000-4-2:
Radiated RF immunity IIEC 61000-4-3:
55 °C (131 °F)
IEC 60068-2-1 (Test Ab, Unpackaged Non-operating Cold), IEC 60068-2-2 (Test Bb, Unpackaged Non-operating Dry Heat), IEC 60068-2-14 (Test Na, Unpackaged Non-operating Thermal Shock):
-40…85 °C (-40…185 °F)
5…95% non-condensing
5 g @ 10…500 Hz
30 g
50 g
Group 1, Class A
6 kV contact discharges 8 kV air discharges
10V/m with 1 kHz sine-wave 80% AM from 80…2000 MHz 10V/m with 200 Hz 50% Pulse 100% AM at 900 MHz 10V/m with 200 Hz 50% Pulse 100% AM at 1890 MHz 3V/m with 1 kHz sine-wave 80% AM from 2000…2700 MHz
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Environmental Specifications
Attribute Value
EFT/B immunity IEC 61000-4-4:
±3 kV at 5 kHz on power ports ±3 kV at 5 kHz on signal ports
Surge transient immunity
IEC 61000-4-5: ±1 kV line-line(DM) and ±2 kV line-earth(CM) on power ports ±2 kV line-earth(CM) on shielded ports
Conducted RF immunity IEC 61000-4-6:
10V rms with 1 kHz sine-wave 80% AM from 150 kHz…80 MHz
Certifications
Certification (when
product is marked)
Valu e
(1)
c-UL-us UL Listed Industrial Control Equipment, certified for US and
Canada. See UL File E65584.
UL Listed for Class I, Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada. See UL File E194810.
CE European Union 2004/108/EC EMC Directive, compliant with:
EN 61326-1; Meas./Control/Lab., Industrial Requirements EN 61000-6-2; Industrial Immunity EN 61000-6-4; Industrial Emissions EN 61131-2; Programmable Controllers (Clause 8, Zone A & B)
C-Tick Australian Radiocommunications Act, compliant with: AS/NZS
CISPR11; Industrial Emissions
Ex European Union 94/9/EC ATEX Directive, compliant with:
EN 60079-15; Potentially Explosive Atmospheres, Protection "n" EN 60079-0; General Requirements II 3 G Ex nA IIC T4 X
(1)
See the Product Certification link at http://www.ab.com for Declaration of Conformity, Certificates, and other certification details.
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Additional Resources

These documents contain additional information concerning related Rockwell Automation products.
Resource Description
POINT I/O Digital and Analog Modules and POINTBlock I/O Modules User Manual, publication 1734-UM001
.
Provides details about how to install, configure, and troubleshoot your module.
You can view or download publications at
http://www.literature.rockwellautomation.com
. To order paper copies of
technical documentation, contact your local Rockwell Automation distributor or sales representative.
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Notes:
POINT I/O 8 Channel High Density Current Input Modules 23
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Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in using its products. At http://support.rockwellautomation.com
, you can find technical manuals, a knowledge base of FAQs, technical and application notes, sample code and links to software service packs, and a MySupport feature that you can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration, and troubleshooting, we offer TechConnect support programs. For more information, contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com
.
Installation Assistance
If you experience a problem within the first 24 hours of installation, please review the information that's contained in this manual. You can also contact a special Customer Support number for initial help in getting your product up and running.
United States 1.440.646.3434
Outside United States Please contact your local Rockwell Automation representative for any
Monday – Friday, 8 a.m. – 5 p.m. EST
technical support issues.
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully operational when shipped from the manufacturing facility. However, if your product is not functioning and needs to be returned, follow these procedures.
United States Contact your distributor. You must provide a Customer Support case number
Outside United States Please contact your local Rockwell Automation representative for the return
Allen-Bradley, Rockwell Automation, TechConnect, POINT I/O, and POINTBus are trademarks of Rockwell Automation, Inc. Trademarks not belonging to Rockwell Automation are property of their respective companies.
(see phone number above to obtain one) to your distributor in order to complete the return process.
procedure.
Publication 1734-IN033B-EN-P - November 2010 PN-93922
Supersedes Publication 1734-IN033A-EN-P - March 2008 Copyright © 2010 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
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