1. Before disassembling or assembling parts of the main machine and peripherals, make sure that the
power cord of the main machine is unplugged.
2. The wall outlet should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
5. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
• To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
Health Safety Conditions
1. Toner and developer is non-toxic, but if you get either of them in your eyes by accident, it may
cause temporary eye discomfort. Immediately wash eyes with plenty of water. If unsuccessful, get
medical attention.
2. This machine, which uses a high voltage power source, can generate ozone gas. High ozone
density is harmful to human health. Therefore, the machine must be installed in a well-ventilated
room.
Observance of Electrical Safety Standards
1. This machine and its peripherals must be serviced by a customer service representative who has
completed the training course on those models.
2. The NVRAM on the system control board has a lithium battery which can explode if replaced
incorrectly. Replace the NVRAM only with an identical one. The manufacturer recommends
replacing the entire NVRAM. Do not recharge or burn this battery. Used NVRAM must be handled
in accordance with local regulations.
1
Handling Toner
• Work carefully when removing paper jams or replacing toner bottles or cartridges to avoid spilling
toner on clothing or the hands.
• If toner is inhaled, immediately gargle with large amounts of cold water and move to a well
ventilated location. If there are signs of irritation or other problems, seek medical attention.
• If toner gets on the skin, wash immediately with soap and cold running water.
• If toner gets into the eyes, flush the eyes with cold running water or eye wash. If there are signs of
irritation or other problems, seek medical attention.
• If toner is swallowed, drink a large amount of cold water to dilute the ingested toner. If there are
signs of any problem, seek medical attention.
• If toner spills on clothing, wash the affected area immediately with soap and cold water. Never use
hot water! Hot water can cause toner to set and permanently stain fabric.
• Always store toner and developer supplies such as toner and developer packages, cartridges, and
bottles (including used toner and empty bottles and cartridges) out of the reach of children.
• Always store fresh toner supplies or empty bottles or cartridges in a cool, dry location that is not
exposed to direct sunlight.
• Do not use a vacuum cleaner to remove spilled toner (including used toner). Vacuumed toner may
cause a fire or explosion due to sparks or electrical contact inside the cleaner. However, it is
possible to use a cleaner designed to be dust explosion-proof. If toner is spilled over the floor,
sweep up spilled toner slowly and clean up any remaining toner with a wet cloth.
Safety and Ecological Notes for Disposal
1. Do not incinerate toner bottles or used toner. Toner dust may ignite suddenly when exposed to an
open flame.
2. Dispose of used toner, the maintenance unit which includes developer or the organic
photoconductor in accordance with local regulations. (These are non-toxic supplies.)
3. Dispose of replaced parts in accordance with local regulations.
4. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
2
Symbols, Abbreviations and Trademarks
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
SymbolWhat is means
Screw
Shoulder screw
Connector
Clip ring
Clamp
Timing belt
Spring
SEFShort Edge Feed
LEFLong Edge Feed
Trademarks
Adobe, Acrobat, PostScript, PostScript 3, and Reader are either registered trademarks or trademarks of
Adobe Systems Incorporated in the United States and/or other countries.
3
Mac OS, OS X, and Safari are trademarks of Apple Inc., registered in the United States and other
countries.
Firefox® is a registered trademark of the Mozilla Foundation.
Java is a registered trademark of Oracle and/or its affiliates.
JAWS® is a registered trademark of Freedom Scientific, Inc., St. Petersburg, Florida and/or other
countries.
Microsoft®, Windows®, Windows Server®, Windows Vista®, and Internet Explorer® are either
registered trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
Monotype is a registered trademark of Monotype Imaging Inc.
NetWare, IPX, IPX/SPX, NCP, and NDS are either registered trademarks or trademarks of Novell, Inc.
PCL® is a registered trademark of Hewlett-Packard Company.
The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional Edition
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Media Center Edition
Microsoft® Windows® XP Tablet PC Edition
• The product names of Windows Vista are as follows:
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
4
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
5
TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
Important Safety Notices............................................................................................................................... 1
Prevention of Physical Injury................................................................................................................. 1
Health Safety Conditions...................................................................................................................... 1
Observance of Electrical Safety Standards.........................................................................................1
Paper Path.................................................................................................................................................... 16
Power Requirements.................................................................................................................................... 25
Main Machine Installation...............................................................................................................................26
Instructions for the Customers......................................................................................................................26
Moving the Machine................................................................................................................................... 26
Paper Feed Unit TK2010................................................................................................................................ 29
What Do the LED Indications Mean?................................................................................................ 35
Notes for Energy Save Mode Setting................................................................................................36
IP Address Setting........................................................................................................................................ 36
Settings for @Remote Service..........................................................................................................................44
Check points before making @Remote settings.........................................................................................44
Execute the @Remote Settings.................................................................................................................... 44
Paper Transfer Quality Standards.................................................................................................................. 51
Paper Transfer Quality Standards.............................................................................................................. 51
4. Replacement and Adjustment
General Cautions.............................................................................................................................................53
Notes on the Main Power Switch...............................................................................................................53
Characteristics of the Push Switch (DC Switch).................................................................................53
Special Tools ................................................................................................................................................... 56
Front Cover...................................................................................................................................................57
Left Cover......................................................................................................................................................58
7
Right Cover...................................................................................................................................................60
LED Optics........................................................................................................................................................ 72
LED Unit........................................................................................................................................................ 72
Image Transfer Roller...................................................................................................................................81
Main Motor..................................................................................................................................................83
Paper Feed Clutch........................................................................................................................................86
Fusing Lamp, Hot Roller............................................................................................................................ 100
Hot Roller Stripper.....................................................................................................................................106
Paper Feed..................................................................................................................................................... 107
Paper Feed Tray........................................................................................................................................ 107
Paper Feed Roller......................................................................................................................................107
Paper End Sensor...................................................................................................................................... 109
By-pass Paper End Sensor........................................................................................................................115
By-pass Bottom Plate HP Sensor.............................................................................................................. 116
Paper Size Detection Switch.....................................................................................................................117
Paper Transport..............................................................................................................................................119
Paper Exit Unit........................................................................................................................................... 119
Paper Exit Sensor.......................................................................................................................................121
Paper Overflow Sensor.............................................................................................................................121
EEPROM on the BCU................................................................................................................................138
Toner End Sensor...................................................................................................................................... 139
HVPS with Bracket.....................................................................................................................................140
DC Switch.................................................................................................................................................. 142
Front Cover Interlock Switch.....................................................................................................................143
Front Cover Interlock Switch with Bracket...............................................................................................144
Envelope Lever Detection Switch............................................................................................................. 147
5. System Maintenance
Service Program Mode.................................................................................................................................149
Types of SP Modes....................................................................................................................................150
Service Mode Lock/Unlock..................................................................................................................... 150
Updating the Firmware..................................................................................................................................151
Type of Firmware.......................................................................................................................................151
Security of the Operation Log..........................................................................................................165
Retrieving the Debug Logs........................................................................................................................ 165
Procedure for Retrieving the Debug Log.........................................................................................166
Address Book Upload/Download.............................................................................................................. 167
Information List...........................................................................................................................................167
Upload (Backup) to SD Card...................................................................................................................167
Download (Restore) to Machine..............................................................................................................168
Erasing the Backup Data.......................................................................................................................... 168
Self-Diagnostic Mode at Power On.........................................................................................................169
Service Call.................................................................................................................................................... 170
Jam Detection.................................................................................................................................................269
Jam Displays.............................................................................................................................................. 269
Jam History.................................................................................................................................................269
Sensor Position Layout.............................................................................................................................. 270
Test Pattern Printing....................................................................................................................................273
11
Image Position Adjustment........................................................................................................................274
Problem at Regular Intervals............................................................................................................275
When Vertical Banding is Generated.............................................................................................277
When Black Spots are Generated on Print Image.........................................................................277
When Toner Smears Appear on the Backside of the Printouts..................................................... 278
Paper Feed (Skew)....................................................................................................................................279
Recycled or Thin Paper Is Severely Curled after Printing.......................................................................279
Energy Save................................................................................................................................................... 285
Energy Saver Modes................................................................................................................................ 285
Energy Save Effectiveness........................................................................................................................ 291
Paper Save.....................................................................................................................................................293
Effectiveness of Duplex/Combine Function............................................................................................ 293
1Main Machine Paper Feed Path3Duplex Paper Feed Path
2By-pass Paper Feed Path4Optional Tray Paper Feed Path
Drive Layout
Product Overview
No.DescriptionNo.Description
1Paper feed clutch7Drum Gear
2Replay Clutch8Exit/Reverse Motor
3By-pass Bottom Plate Clutch9Fusing Drive Gear
4By-pass Feed Clutch10Duplex Clutch
5Toner Supply Clutch11Main Motor
6Registration Clutch
17
1. Product Information
Machine Codes and Peripheral Configuration
Machine Codes and Peripheral Configuration
Main Frame
ItemMachine CodeRemarks
M187-17 (NA)NEW
SP 6430DN
External Options
No.ItemMachine CodeRemarks
M187-27 (EU/AA)NEW
M187-21 (CHN)NEW
1Paper Feed Unit TK2010M456-17NEW
Internal Options
IPDS Unit Type P4M444-50 (NA)
18
ItemMachine CodeRemarks
M444-51 (EU)
M444-52 (AA/CHN)
ItemMachine CodeRemarks
XPS Direct Print Option Type P4M444-49
VM CARD Type W *1M417-19 (NA)
M417-20 (EU)
M417-21 (AA/CHN)
Memory Unit Type NM417-03
SD card for NetWare printing Type P4M444-55
Hard Disk Drive Option Type P4M444-42
IEEE802.11 Interface Unit Type OM417-06 (NA)
USB Device Server Option Type M12D3A7-28 (NA)
D3A7-29 (EU/AA/CHN)
Machine Codes and Peripheral Configuration
IEEE1284 Interface Board Type AB679-17
*1: To install this, Memory Unit Type N and Hard Disk Drive Option Type P4 must first be installed.
Consumables for M187
ItemMachine CodeRemarksYield
Print Cartridge SP 6430AM915-17 (NA)
Print Cartridge SP 6430EM915-27 (EU)
Print Cartridge SP 6430SM915-20 (AA)
10,000 pages
(ISO)
Print Cartridge SP 6430CM915-21 (CHN)
NEW
Drum Unit SP 6430
25,000 pages
M919-17
(3P/J)
Maintenance Kit SP 6430M920-17 (NA)
M920-27 (EU)
90,000 pages
(3P/J)
19
1. Product Information
• (ISO): The number of printable pages is based on pages that are compliant with ISO/IEC 19752
with the image density set as the factory default. ISO/IEC 19752 is an international standard for
measurement of printable pages, set by the International Organization for Standardization.
• (6%, 3P/J): A4/Letter 6% test chart, 3 pages/job.
• (3P/J): A4/Letter, 3 pages/job.
20
Specifications
See "Appendices" for the following information:
• General Specifications
• Supported Paper Sizes
• Software Accessories
• Optional Equipment
Specifications
21
1. Product Information
22
2. Installation
Installation Requirements
Environment
1. Temperature Range: 10°C to 32°C (50°F to 89.6°F)
2. Humidity Range: 15% to 80% RH
3. Ambient Illumination: Less than 1,500 lux (do not expose to direct sunlight)
4. Ventilation: More than 3 times/hr/person
5. Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level.
23
2. Installation
Machine Space Requirements
1RearOver 20 cm (7.9 inches)
2RightOver 10 cm (3.9 inches)
3FrontOver 55 cm (21.7 inches)
4LeftOver 10 cm (3.9 inches)
Machine Dimensions
• Printer only: 459 mm (18.07 inches)
Width
Depth
Height
• With an optional hard disk cover: 475 mm (18.70 inches)
• With Intake louver: 464 mm (18.27 inches)
• 392 mm (15.4 inches)
• With paper feed tray handle: 412 mm (16.22 inches)
• With controller screw: 396.4 mm (15.61 inches)
• Printer Only: 347.5 mm (13.68 inches)
• With optional paper feed trays (TK2010×3): 719.5 mm (28.33 inches)
24
Power Requirements
• Make sure that the plug is firmly inserted in the outlet.
• Avoid multi-wiring.
• Be sure to ground the machine.
• Never place anything on the power cord.
1. Input voltage level:
DestinationPower supply voltageFrequencyRated current consumption
NA120 V to 127 V60 HzMore than 10 A
EU/AP/CHN220 V to 240V50 Hz/60 Hz5.3 A
2. Permissible voltage fluctuation:
DestinationFor printing imagesFor operating
Installation Requirements
NA+8.66 / -10%+8.66 / -15%
EU/AP/CHN±10%±15%
25
2. Installation
Main Machine Installation
• The M187 models are for installation by users.
Accessory Check
DescriptionQ’ty
Power cord1
Instructions for the Customers
Provide instructions on the following matters to customers. For detailed procedures, see the user
manuals.
• Operating the printer function
• Installing consumables and loading paper
• Operating the main power switch
• Removing jammed paper
• Registering/changing/deleting data in the address book
• Providing precautions on use
• Connecting to computers (such as configuring the port setting)
• Giving a brief outline of the tabs in the drivers
Moving the Machine
• It is dangerous to handle the power cord plug with wet hands. Doing so could result in electric
shock.
• Unplug the power cord from the wall outlet before you move the machine. While moving the
machine, take care that the power cord is not damaged under the machine. Failing to take these
precautions could result in fire or electric shock.
26
Main Machine Installation
• If you have to move the machine when the optional paper tray unit is attached, do not push on the
main unit's top section. Doing so can cause the optional paper tray unit to detach, possibly resulting
in injury.
• When disconnecting the power cord from the wall outlet, always pull the plug, not the cord. Pulling
the cord can damage the power cord. Use of damaged power cords could result in fire or electric
shock.
• The machine weighs approximately 22.5 kg (49.6 lb.). When moving the machine, use the inset
grips on both sides, and lift slowly in pairs. The machine will break or cause injury if dropped.
• Do not hold the control panel while moving the machine. Doing so may damage the control panel,
cause a malfunction, or result in injury.
• Be careful when moving the machine. Take the following precautions:
• Close all covers and trays, including the front cover and by-pass tray.
• If optional paper feed units are attached, remove them from the machine and move them
separately.
• Keep the machine level and carry it carefully, taking care not to jolt or tip it. Rough handling may
cause a malfunction or damage the hard disk or memory, resulting in loss of stored files.
1. Be sure to check the following:
The main power switch is turned off.
The power cord is unplugged from the wall outlet.
The interface cable is unplugged from the machine.
2. If any external options are attached, remove them.
3. Lift the machine using the inset grips on both sides of the machine. And then move it
horizontally to the place where you want to use it.
4. If you removed options, reattach them.
• Be sure to move the machine horizontally. To prevent toner from scattering, move the machine
slowly.
27
2. Installation
Security Settings
Changing an Administrator's Password
You will be prompted to enter the password when logging in to the printer. No password is set by
default. We strongly recommend you to change the factory default password immediately to prevent
information leakage and unauthorized operations by others.
• For details, see the user manuals. User manual "Security Guide".
Configuring SSL/TLS
To prevent unauthorized viewing, analysis or modification of the data during its transmission, enable
SSL/TLS as required.
• For details, see the user manuals. User manual "Security Guide".
28
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