This service information is designed for experienced repair technicians only and is not intended for use by the general public.
It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product.
Products powered by electricity should be serviced or repaired only by experienced professional technicians. Any attempt to service
or repair the product or products dealt within this service information by anyone else could result in serious injury or death.
9. Important Notice
(Especially in those countries belonging to the European Union):
This product is fully compliant with the national laws transposed from the EU Directive
on the restriction of the use of certain hazardous substances (RoHS) in electrical and
electronic equipment, effective 1st July 2006 in the EU countries.
In order for the product to comply with the RoHS Directive, the six particular substances
(lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls, and
polybrominated diphenyl ethers) have been either totally eliminated or limited to the
concentration level below maximum allowed. Consequently spare parts have been
changed to RoHS-compliant parts where applicable.
To ensure compliance with the spare parts application of the RoHS legislation, please
make sure to follow the details provided in this manual when ordering spare parts and
carrying out repairs.
The contents of this Service Manual, and the Specifications are subject to change
without notice. Panasonic Communications Co., Ltd. reserves the right to make
improvements in the product design without reservation and without notice.
Published in Japan.
3
Important Notice
Please read these Instructions completely BEFORE installing any optional
accessories. Installing the additional board, or connector with the power ON
(only the power switch OFF) could damage the SPC, and/or SC board.
If the Hard Disk Drive Unit is installed, to prevent a Disk Scan Function from
being performed (similar to when the power is abruptly interrupted to the PC),
it is important to follow the step sequence below when turning OFF the Power
Switch on the machine.
How to turn OFF the Power:
1. If the machine is in the "ENERGY SAVER
(Shutdown Mode)", you may turn the
Power Switch on the machine to the
OFF position. If it is not in the "ENERGY
SAVER (Shutdown Mode)", continue to
step 2 below.
2. Press "FUNCTION" and "ENERGY SAVER"
keys simultaneously first.
3. Wait approximately 10 seconds while
the machine writes the closing status onto
the Hard Disk Drive Unit, and advances into
"ENERGY SAVER MODE".
4. Turn the Power Switch on the machine to the OFF position.
5. Disconnect the Telephone Line Cable, if the Fax Option
is installed.
Unplug the AC Power Cord.
6.
(When the Fax option is installed, there is a remote possibility of electrocution when
servicing the unit during a Lightning Storm. As a precaution, disconnect the Telephone
Line Cable first, before unplugging the AC Power Cord.
<Example : DP-8020>
WARNING
This service information is designed for experienced repair technicians only and is not intended for use
by the general public. It does not contain warnings or cautions to advise non-technical individuals of
potential dangers in attempting to service a product. Products powered by electricity should be serviced
or repaired only by experienced professional technicians. Any attempt to service or repair the product or
products dealt within this service information by anyone else could result in serious injury or death.
* The specifications are subject to change without notice. Panasonic Communications Co., Ltd. reserves
the right to make improvements in the product design without reservation, and without notice.
4
5
Caution:
Depending on your machine’s model, it may weight approximately 93.26 - 98.33
lb (42.3 - 44.6 kg) without any options.
To prevent injuries, use the appropriate number of personnel to lift, or movethe machine as illustrated.
Do not lift the machine by the Paper Tray as it may cause damage and/or bodily
injury.
Note:
Refer to the Installation Instructions when installing the machine.
6
Precautions
For Your Safety
To prevent severe injury and loss of life, read this section carefully before servicing the Panasonic
machine to ensure proper, and safe operation of your machine.
Please ensure that the machine is installed near a wall outlet, and is easily accessible.
This section explains the Warnings and Cautions used in the machine and/or this manual.
WARNING: Denotes a potential hazard that could result in serious injury or death.
CAUTION:
This section also explains the Warnings and Cautions used in the machine and/or this manual.
Denotes hazards that could result in minor injury or damage to the machine.
These symbols are used to alert operators to a specific operating procedure
that must not be performed.
These symbols are used to alert operators to a specific operating procedure
that must be emphasized in order to operate the machine safely.
WARNING
Power and Ground Connection Cautions
Ensure that the plug connection is free of dust. In a damp environment, a contaminated
connector can draw a significant amount of current that can generate heat and eventually
cause fire if left unattended over an extended period of time.
Always use the power cord provided with your machine. When an extension power cord is
required, always use a properly rated cord.
120 V/15 A or AC 220 - 240V/10 A
If you use a cord with an unspecified current rating, it may be underrated, and the machine,
or plug may emit smoke, orbecome hot to the touch.
Do not attempt to repair, pull, bend, chafe or otherwise damage the power cord. Do not
place a heavy object on the cord. A damaged cord can cause fire or electric shocks.
Never touch a power cord with wet hands. Danger of electric shock exists.
If the power cord is damaged, or insulated wires are exposed, contact the authorized
Panasonic dealer
shocks.
Stop operation immediately if your machine emits smoke, excessive heat, unusual noise, or
abnormal smell, or if water is spilt onto the machine. These conditions can cause fire.
Immediately switch Off and unplug the machine, and contact the authorized Panasonic .
dealer.
Do not disconnect or reconnect the machine while the power switch is in the On position.
Disconnecting a live connector can cause arcing, consequently deforming the plug and
cause fire.
When disconnecting the machine, grasp the plug instead of the cord. Pulling on a cord
forcibly can damage it, and cause fire, or an electric shock.
When the machine is not used over an extended period of time, switch it Off and unplug it.
If an unused machine is left connected to a power source for a long period, degraded insulation
can cause electric shocks, current leakage or fire.
Be sure to switch Off, and unplug the machine before accessing the interior of the machine
for cleaning, maintenance or fault clearance. Access to a live machine's
an electric shock.
for a replacement. Using a damaged cord can cause fire or electric
interior can cause
7
Once a month, unplug the machine and check the power cord for the following. If you notice any unusual
condition, contact your authorized Panasonic dealer.
The power cord is plugged firmly into the receptacle.
The plug is not excessively heated, rusted, or bent.
The plug and receptacle are free of dust.
The cord is not cracked or frayed.
Operating Safeguards
Do not touch areas where these caution labels are attached to, the surface may be very hot and may cause
severe burns.
Do not place any liquid container such as a vase, or coffee cup on the machine. Spilt water can cause fire or
shock hazard.
Do not place any metal parts such as staples or clips on the machine. If metal and flammable parts get into the
machine, they can short-circuit internal components, and cause fire or electric shocks.
If debris (metal or liquid) gets into the machine, switch Off and unplug the machine immediately.
Operating a debris-contaminated machine can cause fire or electric shock.
Do not try to alter the machine configuration or modify any parts. An unauthorized modification can cause
smoke or fire.
Consumable Safeguards
Never dispose of toner, toner cartridge, or a waste toner container into an open flame. Toner remaining in the
cartridge/bottle can cause an explosion, burns and/or injuries.
Keep button batteries/stamp out of the reach of children to prevent chocking or poisoning. If a button
battery/verification stamp is swallowed accidentally, get medical treatment immediately.
Notice: California only:
This product contains a CR Coin Cell Lithium Battery which contains Perchlorate Material - special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate
CAUTION
Installation and Relocation Cautions
Do not place the machine near heaters or volatile, flammable, or combustible materials such as curtains that
may catch fire.
Do not place the machine in a hot, humid, dusty, or poorly ventilated environment. Prolonged exposure to
these adverse conditions can cause fire or electric shocks.
Place the machine on a level and sturdy surface that can withstand the weight of the machine.
Refer to the Specifications section for the weight of the machine.
If tilted, the machine may tip-over and cause injuries.
When relocating the machine, remove the toner and/or developer, and pack the machinee with proper
packing materials for shipping.
When moving the machine, be sure to unplug the power cord from the outlet. If the machine is moved with the
power cord attached, it can cause damage to the cord which could result in fire or electric shock.
8
CAUTION
Operating Safeguards
Do not place a magnet near the safety switch of the machine. A magnet can activate the
machine accidentally, resulting in injuries.
Do not use a highly flammable spray, or solvent near the machine. It can cause fire.
When copying a thick document, do not use excessive force to press it against the scanning
glass. The glass may break and cause injuries.
Never touch a labelled area found on, or near the heat roller. You can get burnt. If a sheet of
paper is wrapped around the heat roller, do not try to remove it yourself to avoid injuries or
burns. Switch Off the machine immediately, and wait until it cools down.
Do not use conductive paper, e.g. folding paper, carbon paper and coated paper. When a
paper jam occurs, they can cause a short circuit and fire.
Do not place any heavy object on the machine. An off-balance machine can tip-over, or the
heavy object can fall, causing damage and/or injuries.
Keep the room ventilated when using the machine for an extended period of time to minimize
the ozone density in the air.
When copying with the document cover open, do not look directly at the exposure lamp.
Direct eye exposure can cause eye fatigue or eye injury.
Pull the paper trays out slowly to prevent injuries.
When removing jammed paper, make sure that no pieces of torn paper are left in the machine.
A piece of paper remaining in the machine can cause fire. If a sheet of paper is wrapped
around the heat roller, or when clearing a jammed paper that is difficult or impossible to see,
do not try to remove it by yourself. Doing so can cause injuries or burns. Switch Off the
machine immediately, and wait until it cools down.
Consumable Safeguards
Never heat the drum cartridge, or scratch its surface. A heated, or scratched drum can be
hazardous to your health.
Do not mix new and old batteries together, as they can burst or leak, causing a fire or
injuries. Be sure to use the specified type of batteries only..
Ensure that batteries are installed with correct polarity. Incorrectly installed batteries can
burst or leak, resulting in spillage or injuries.
Others
When clearing a paper jam or other fault, follow the appropriate procedure given in this manual.
The machine has a built-in circuit for protection against lightning-induced surge current. If lightning
strikes in your neighborhood, maintain an ample distance from the machine, and do not touch it
until the lightning stops.
If you notice flickering, distorted images, or noises on your audio-visual units, your machine may
be causing radio interference. Switch it Off, and if the interference disappears, the machine is the
cause of the radio interference. Perform the following procedure until the interference is corrected.
Move the machine, and the TV and/or radio away from each other.
Reposition or reorient the machine, and the TV and/or radio.
Unplug the machine, TV and/or radio, and replug them into outlets operating on different circuits.
Reorient the TV and/or radio antennas, and cables until the interference stops. For an outdoor
antenna, ask your local electrician for support.
Use a coaxial cable antenna.
10.1. General Circuit Diagram .......................465
14
1Specifications
1.1.Control Panel
DP-8020 Series for PU (USA/Canada, etc.)
DP-8020E
DP-8020P
DP-8016P
DP-
8020E/8020P/
8016P
OPTIONS (DP-8020E/8020P only)
Note1:
1. DP-8020P is not available for USA and Canada.
2. Model availability may differ as per destination. Please ask your sales company for details.
Note2:
LCD Display Brightness Adjustment
To adjust the brightness of the LCD display, press and while holding down the "CLEAR" key, keep
pressing the "ORIGINAL SIZE", or the "COPY SIZE" key until the desired brightness is achieved.
ORIGINAL SIZE: Dimmer
COPY SIZE: Brighter
Ver. 1. 1
15
SEP 2006
DP-8020 Series for Other Destinations
DP-8020E
DP-8020P
DP-8016P
DP-8020E/8020P/8016P
OPTIONS (DP-8020E/8020P only)
Note:
Model availability may differ as per destination. Please ask your sales company for details.
Ver. 1. 1
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SEP 2006
1.2.Specifications Table
1.2.1.Copy Function
DP-
8020E/8020P/
8016P
Items
Description
DP-8020EDP-8020PDP-8016P
Basic Specifications
1 TypeDesktop
2PlatenFixed
3 Original Position
PlatenLeft / Rear
ADF / i-ADFLeft / Center
4 Recording Paper PathCenter
5 Face Up / Face DownFace Down
6 DrumOrganic Photo Conductor (OPC)
7 Copy ProcessDry Electrostatic System
8 Developing ProcessDry Dual Components
9 Toner RecycleNo
10 Fusing SystemHeat & Pressure
11 Max Original Size
Ledger (11 x 17 in) /
A3 (297 x 420 mm)
12Paper Size
LDR, LGL, LTR, LTR-R, INV-RFor USA and Canada
Paper Tray
A3, A4, A4-R, A5, A5-R, B4, FLS
For EU
FLS = 8 x 13 in, 8.5 x 13 in
A3, A4, A4-R, B4, B5, B5-RFor Other Destinations
LDR, LGL, LTR, LTR-R, INV-RFor USA and Canada
Bypass Tray
A3, A4, A4-R, A5-R, B4, FLS
For EU
FLS = 8 x 13 in, 8.5 x 13 in
A3, A4, A4-R, B4, B5, B5-RFor Other Destinations
Bypass Tray (Envelope)
#10 (4.1 x 9.5 in)For USA and Canada
DL (4.3 x 8.7 in)For EU
13 Paper Weight
Paper Tray16-24 lb (60 - 90 g/m2)
Bypass Tray15-34 lb (55 - 133 g/m2)
ADU17-24 lb (64 - 90 g/m2)For DP-8020E
14 Warm-up TimeLess than 30 sec68 °F (20 °C)
From Platen, Letter/ A4 Portrait,1st
Paper Tray. Period between Start
15 First Copy TimeLess than 6.9 sec
Key is pressed and Paper ejected
to the Exit Tray.
When LSU is ready.
16 Copy Speed
Ledger11 cpm9 cpm
A311 cpm10 cpm
Legal / B4 / FLS13 cpm11 cpm
Letter-R / A4-R16 cpm / 15 cpm13 cpm
From Platen, 1st Paper Tray, and
Paper ejected to the Exit Tray, LSU
is ready, and Continuous Copy.
Letter / A420 cpm16 cpm
Invoice-R / A5-R20 cpm16 cpm
Remarks
Ver. 1. 1
17
SEP 2006
DP-8020E/8020P/8016P
Items
Description
Remarks
DP-8020EDP-8020PDP-8016P
17 Zoom
EnlargementSelected Original size / Copy size
ReductionSelected Original size / Copy size
Zoom50 - 200%1% Step
18 Paper FeedFront Loading Universal Paper Tray
Paper Tray
Capacity550 sheets x 1LTR / A4 : 20 lb (75 g/m2)
Auto Size SettingNoControl Panel Selectable
Low Level WarningEmpty Only
For PU (USA/Canada, etc.)
*DP-8020P is not available for USA
and Canada
For EU and Other Destinations
SEP 2006
DP-
8020E/8020P/
8016P
Items
Description
Remarks
DP-8020EDP-8020PDP-8016P
Options
1Paper Feed SystemLTR / A4 : 20 lb (75 g/m2)
550 sheets 2nd
Paper Tray
Yes
Paper Size DetectionManualControl Panel Selectable
Low Level Paper
Warning
550 sheets 3rd
Paper Tray
Empty Only
YesNo
Paper Size DetectionManualControl Panel Selectable
Low Level Paper
Warning
550 sheets 4th
Paper Tray
Empty Only
YesNo
Paper Size DetectionManualControl Panel Selectable
Low Level Paper
Warning
Max. Paper Capacity2, 250 sheets
Empty Only
1, 150
sheets
2Stand
Low Stand with Casters
Stand for
4*-Paper Tray
Configuration
Option
DA1D18C :For USA and
Canada Only
DA-DA191-PE :For Other
Destinations
Low Stand with Casters
Stand for
3*-Paper Tray
Configuration
Option
DA1D18C :For USA and
Canada Only
DA-DA190-PE :For Other
Destinations
Mid Stand with Casters
Stand for
2-Paper Tray
Configuration
Option
DA1D18B :For USA and
Canada Only
DA-DA189-PE :For Other
Destinations
High Stand with Casters
Stand for
1-Paper Tray
Configuration
Option
DA1D18A :For USA and
Canada Only
DA-DA188-PE :For Other
Destinations
Note:
The same Stand (DA1D18C) is used for either 3 or 4 Paper Tray Configuration for USA and
Canada.
3Platen Cover
OptionFor USA and Canada
StandardFor EU and Other Destinations
Free StopYesFrom 30 to 70 degrees.
Ver. 1. 1
19
SEP 2006
DP-8020E/8020P/8016P
Items
Description
Remarks
DP-8020EDP-8020PDP-8016P
4ADF
Single Side TypeOption
Original SetFace Up
Scanning MethodSheet Through
Capacity (Originals)50 sheetsLTR / A4 : 20 lb (75 g/m2)
SADF ModeYes
Free StopYesFrom 30 to 70 degrees.
5 Inverting ADF (i-ADF)
Duplex TypeOptionNo
Original SetFace Up
Scanning MethodSheet Through
Capacity (Originals)50 sheetsLTR / A4 : 20 lb (75 g/m2)
SADF ModeYes
Available for single side scanning
only.
Free StopYesFrom 30 to 70 degrees.
6 Exit Tray (Inner)
Tray PositionInner
Number of Bins1
Face Up / Face DownFace Down
Bin Capacity250 sheets
Multi Tray FunctionNo
Presentation ModeNo
Department CounterYes300 Departments
ADF
Multi Size FeedNo
JOB Build and SADF
Mode
Yes
Original CounterNo
Job MemoryYes2 Jobs in Memory
Job Time DisplayYes
Concurrent CopyYes12 Concurrent Copy Jobs
Tandem Copy ModeNo
Remote Copy ModeNo
Scan Once Print Many
Mode
Yes
Job Complete Notice YesNo
Trial Copy Mode No
Weekly TimerNo
Function ModeYes
InterruptYes
Electronic CounterYes
Digital Sky Shot ModeYes
Double ExposureYes
3 Control Panel
DisplayLCD 20 digits x 2 lines
GREEN: Scanning /
Status LampYes
Printing
RED: Alarm / Warning
Ver. 1. 1
22
SEP 2006
DP-
8020E/8020P/
8016P
Items
Description
Remarks
DP-8020EDP-8020PDP-8016P
Key
Original SizeYes
Copy SizeYes
KeypadYes
ClearYes
StopYes
StartYes
Energy SaverYes
Multi Size FeedNo
Sort Yes
Function ModeYes
Original Detection
Copier / Printer / NW Scanner / Fax
and Internet Fax Mode
LCD Main Indication
Message Language
(Default)
Original Size / Image
Indication
Paper Size / Image
Indication
English (American)For USA and Canada
Specified LanguageFor EU and Other Destinations
Yes
(without Image)
Yes
(without Image)
Paper Tray SelectionYes
Selected Paper Tray /
Tray Status
Original Mode
Selection
Yes
YesText / Text-Photo / Photo
Copy Density SelectionYes
Setting ConfirmationYes
Function ClassificationYes
Zoom MagnificationYes
Number of CopiesYes
JOB Build and SADF /
Multi Size Feed Mode
Yes
Error CodeYes
FinishingNo
Warning IndicatorsYes
Add TonerYes
Toner Waste
Container Full
Add Paper (No
Paper)
Add Paper
(Under 50 sheets)
Yes
Yes
No
Ver. 1. 1
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SEP 2006
DP-8020E/8020P/8016P
Items
Description
Remarks
DP-8020EDP-8020PDP-8016P
Paper Jam IndicationYes
Paper Jam LocationYes
Service Alert CallYes
User ErrorYes
Machine ErrorYes
History of Jam ErrorsYes
4Main Unit
Total Counter
ElectronicYes
Standard for EU.
MechanicalYes
Available as a Service Part for
Other Destinations.
Max. Weight of
Documents on the Platen
11.02 lb (5 kg)
Glass
ADF with Document
Guide
Yes
Clip PocketYes
Operating Instructions
Pocket
No
Warning / Caution LabelSpecified Language
5Optical System
Original Detection
Method
Reflective Photo Sensor Type
Scanning Method600 dpi CCD
DehumidifierYesSupplied as a Service Part
Mechanical Multi Copy
Mode
No
6Process System
Type
Toner10 K
Toner Waste Container10 K
Separate OPC Unit and
Developer Unit Type
User replacement
Drum Life60 K
Developer Life60 K
DehumidifierYesSupplied as a Service Part
Manually adds toner to the
Manual Add TonerYes
developer
(up to TDC threshold)
Ver. 1. 1
24
SEP 2006
DP-
8020E/8020P/
8016P
Items
Description
Remarks
DP-8020EDP-8020PDP-8016P
PM Cycle
1PM Cycle
Major PM120 K
Minor PM (Cleaning)60 K
Packing Configuration
1 Packing Dimension
2 Packing Weight
28.5 x 29.7 x 28.6 in
(725 x 755 x 726 mm)
29.5 x 31.3 x 29.7 in
(750 x 796 x 755 mm)
28.7 x 29.3 x 25.8 in
(730 x 745 x 655 mm)
127.77 lb
(58 kg)
143.187 lb
(65 kg)
112.35 lb
(51 kg)
125.56 lb
(57 kg)
140.98 lb
(64 kg)
110.14 lb
(50 kg)
For USA, Canada
For China
For EU and Other Destinations
For USA and Canada
For China
For EU and Other Destinations
3Accessories
Process UnitYes
Developer No
TonerNo
Toner Waste ContainerNo
Operating InstructionsYes
Power Supply
1 Power Requirement
99 - 132 VAC 47 - 63 Hz
Single phase
180 - 264 VAC 47 - 63 Hz
Single phase
120 VAC
220 - 240 VAC
2 Power Consumption
Max.Power Consumption
100 VAC PSLess than 1.3 KW
220 VAC PSLess than 1.3 KW
Standby
100 VAC PS120 W
220 VAC PS120 W
Turns On the Heater Power.
Energy SaverAutomatically enters the Sleep or
Power Saver Mode
100 VAC PS19.0 W
220 VAC PS19.5 W
Sleep Mode
100 VAC PS8.5 W
Shutdown Mode after 10 minutes
from the Standby or Energy Saver
Mode.
Manually enters the Energy Saver
Mode by pressing the Energy
Saver key.
Sleep or Shutdown mode is