Maytag MDB8959SFH, MDB8959SFZ, MDB7949SDH, MDB7949SDM, MDB4949SDM Use & Care Guide

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DISHWASHER USER

INSTRUCTIONS

THANK YOU for purchasing this high-quality product. Register your new dishwasher at www.maytag.com. In Canada, visit our website at www.maytag.ca.

For future reference please make a note of your product model and serial numbers. These can be located near the door on the righthand or left-hand side of the dishwasher interior.

Model Number _____________________________________________

Serial Number _____________________________________________

Table of Contents

DISHWASHER SAFETY..........................................................................

1

PARTS AND FEATURES.........................................................................

3

QUICK STEPS ........................................................................................

4

DISHWASHER USE................................................................................

5

CYCLE AND OPTION DESCRIPTIONS.................................................

8

DISHWASHER FEEDBACK....................................................................

9

DISHWASHER FEATURES...................................................................

10

DISHWASHER CARE............................................................................

12

TROUBLESHOOTING...........................................................................

13

WARRANTY..........................................................................................

16

Dishwasher Safety

Your safety and the safety of others are very important.

many important safety messages in this manual and on your appliance. Always read and obey all safety

safety alert symbol.

alerts you to potential hazards that can kill or hurt you and others.

messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.” mean:

DANGER WARNING

You can be killed or seriously injured if you don't immediately follow instructions.

You can be killed or seriously injured if you don't follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

W10833014A

IMPORTANT SAFETY INSTRUCTIONS

WARNING: When using the dishwasher, follow basic precautions, including the following:

Read all instructions before using the dishwasher.

Use the dishwasher only for its intended function.

Use only detergents or rinse agents recommended for use in a dishwasher, and keep them out of the reach of children.

When loading items to be washed:

1)Locate sharp items so that they are not likely to damage the door seal; and

2)Load sharp knives with the handles up to reduce the risk of cut-type injuries.

Do not wash plastic items unless they are marked “dishwasher safe” or the equivalent. For plastic items not so marked, check the manufacturer's recommendations.

Do not touch the heating element during or immediately after use.

Do not operate the dishwasher unless all enclosure panels are properly in place.

Do not tamper with controls.

Do not abuse, sit on, or stand on the door, lid, or dish racks of the dishwasher.

To reduce the risk of injury, do not allow children to play in or on the dishwasher.

Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for two weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using the dishwasher turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

Remove the door or lid to the washing compartment when removing an old dishwasher from service or discarding it.

SAVE THESE INSTRUCTIONS

GROUNDING INSTRUCTIONS

For a grounded, cord-connected dishwasher:

The dishwasher must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. The dishwasher is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is installed and grounded in accordance with all local codes and ordinances.

WARNING: Improper connection of the equipmentgrounding conductor can result in a risk of electric shock.

Check with a qualified electrician or service representative if you are in doubt whether the dishwasher is properly grounded. Do not modify the plug provided with the dishwasher; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.

For a permanently connected dishwasher:

The dishwasher must be connected to a grounded metal, permanent wiring system, or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding terminal or lead on the dishwasher.

SAVE THESE INSTRUCTIONS

WARNING

Tip Over Hazard Do not use dishwasher until completely installed.

Do not push down on open door.

Doing so can result in serious injury or cuts.

2

Maytag MDB8959SFH, MDB8959SFZ, MDB7949SDH, MDB7949SDM, MDB4949SDM Use & Care Guide

Parts and Features

Upper level wash

Water feed tube

Model and serial number label Water inlet opening

Heating element

Rinse aid dispenser reduces spotting and improves drying.

Detergent dispenser

Rack height adjusters (on some models)

Upper spray arm

Lower spray arm has pressurized sprays that provide effective cleaning.

Overfill protection float

Cup shelf (varies by model)

TOP RACK

Fold down tines

 

(on some models)

 

 

Silverware basket

High side shelf

(varies by model)

(on some models)

 

BOTTOM RACK

3

 

Quick Steps

 

 

 

 

1 Prepare and load dishwasher.

 

 

3 Select a cycle and options.

Scrape off excess food into garbage or food disposer.

Load dishes so that water spray will reach every surface.

 

C

 

A B

 

The status display will glow for Wash (A), Dry (B),

 

Lock (C), and Sanitized or Clean.

 

 

2 Add detergent and rinse aid.

4 Start dishwasher.

SLIDE

SLIDE

4

Dishwasher Use

STEP 1

Prepare and Load the Dishwasher

IMPORTANT: Remove leftover food, bones, toothpicks, and other hard items from the dishes. Remove labels from containers before washing.

8-Place loading pattern

(dishwasher rack features vary by model)

Upper rack

Lower rack

10-Place loading pattern

(dishwasher rack features vary by model)

Upper rack

Lower rack

12-Place loading pattern

(dishwasher rack features vary by model)

Upper rack

Lower rack

■■ Check that nothing blocks the upper or lower spray arm.

Items in rack can block the spray arms.

■■ Check that when the dishwasher door is closed, no items are blocking the detergent dispenser.

■■ Tough soiled items should be loaded with soiled surfaces facing down and inward to the spray. This will improve cleaning and drying results.

■■ Avoid overlapping items like bowls or plates that may trap food.

■■ Place plastics, small plates, and glasses in the upper rack. Wash only plastic items marked “dishwasher safe.”

■■ To avoid thumping/clattering noises during operation, load dishes so they do not touch one another. Make sure lightweight load items are secured in the racks.

■■ When loading silverware, always place sharp items pointing down. Mix items in each section of the basket with some pointing up and some down to avoid nesting. Spray cannot reach nested items.

■■ Use slots in the covers and suggested loading patterns to keep your silverware separated for optimum wash.

STEP 2

Add Detergent

Premeasured Detergents

High quality premeasured tablets and packs are recommended for improved performance.

Quality tablets and packs have

 

been proven better than powder,

 

liquid, or gel detergents at

 

reducing filming on dishes. Using

 

tablets and packs over time will

 

start to reduce or eliminate white

SLIDE

film. They are suitable for all hardness and soil levels. Also,

by using a rinse aid, you can minimize repeat buildup of white film (not all packs and tablets contain rinse aid). Always place premeasured detergents in main compartment and slide lid closed.

NOTE: Follow instructions on the package when using other dishwasher detergent types. See the complete owners manual for more details about powders, liquids, and gels.

■■ Use automatic dishwasher detergent only. Add detergent just before starting a cycle.

■■ Fresh automatic dishwasher detergent results in better cleaning. Store tightly closed detergent container in a cool dry place.

5

To close lid

To open lid

SLIDE

SLIDE

Place selected detergent in

Push OPEN, as shown,

the dispenser. Place finger, as

and the lid will slide open.

shown, and slide lid closed.

 

Press firmly until it clicks.

 

Powders and Gels

Water

Soil Level

Prewash

Main Wash

Hardness

 

Compartment*

Compartment

 

 

 

 

Soft

Light

None

“Soft” fill line

(0-4 grains

 

 

 

Normal

None

“Soft” fill line

per U.S.

 

 

 

Heavy

Full

“Soft” fill line

gallon)

 

 

 

 

Medium

Light

None

“Soft” fill line

(5-9 grains

 

 

 

Normal

Full

Full**

per U.S.

 

 

 

Heavy

Full

Full**

gallon)

 

 

 

 

Hard

Light

Full

Full**

(10-14 grains

 

 

 

Normal

Full

Full**

per U.S.

 

 

 

Heavy

Full

Full**

gallon)

 

 

 

 

*The prewash compartment is on top of the sliding door of the dispenser.

**A full main wash compartment contains 2 Tbsp. (30 ml).

IMPORTANT: Extremely hard water mineral deposits (15 grains per U.S. gallon or more) can cause damage to your dishwasher and make it difficult to achieve good results. A water softener is recommended to avoid damage and achieve good results.

NOTE: Follow instructions on the package when using other dishwasher detergent types.

STEP 3

Rinse Aid

SLIDE

IMPORTANT: Your dishwasher is designed to use rinse aid. The use of rinse aids greatly improves drying by allowing water to drain from the dishes after the final rinse. Rinse aid also keeps water from forming droplets that can dry as spots or streaks.

Filling the dispenser

The dispenser holds 5 oz (150 mL) of rinse aid. Under most conditions this will last

1 to 3 months.

NOTE: Indicator reads correct fill level when door is completely opened.

1. To add rinse aid, open the rinse dispenser lid by gently pushing in the center of the lid with your thumb and pulling up on the edge.

2. Pour rinse aid into the

 

W ash

opening until the dispenser

P

re

is full. Do not overfill.

 

 

Full

Add

O

P

E

N

 

 

 

 

 

L

ID

E

S

 

 

 

 

3.Clean up any spilled rinse aid.

Spilled rinse aid can create excessive suds.

4.Then, close the dispenser by pushing down gently on the lid.

Rinse Aid Setting

Your rinse aid dispenser is adjustable. For most water conditions, the factory setting will give good results. If you have hard water and notice calcium buildup on your dishware, you may want to try a higher setting. If you notice foam in your dishwasher, use a lower setting.

To adjust the setting:

Turn the arrow adjuster to a higher number to increase the amount of rinse aid.

6

STEP 4

Select a Cycle

Efficient dishwashers run longer to save water and energy, just as driving a car slower saves gas. Cycle times may increase or decrease depending on selections. Estimated cycle times after calibration are listed in the “Cycle and Options Descriptions” chart in the following section. Select the desired cycle by pressing the Cycles button. Each time you press the Cycles button, it will advance to the next available cycle.

Select Options

See the “Cycle and Option Descriptions” charts in the following section.

You can customize the cycles by pressing the options desired and pressing Start/Resume.

NOTE: To repeat the same cycle and options used previously, press START/RESUME twice.

Follow the Progress of the Dishwasher

Progress can be followed on the status display and by an indicator light on the front panel.

The status display will glow for Wash (A),

C

Dry (B), Lock (C), Sanitized, or Clean. It

 

will also show the estimated remaining

 

time for the cycle in hours and minutes.

 

A B

When delay is selected, the status display will show an “H” for hour and the number of hours to delay.

On models with top controls, an indicator light on the front of the door panel will glow green when a cycle is running and turns off when the cycle is complete.

STEP 5

Start or Resume a Cycle

■■ Run hot water at the sink nearest your dishwasher until the water is hot. Turn off water.

■■ For best dishwashing results, water should be 120ºF (49ºC) as it enters the dishwasher.

■■ Press START/RESUME button. On top control models the door must be firmly closed within 4 seconds of pressing Start/Resume. If door is not closed

within 4 seconds, the Start button light will flash, an audible tone will be heard, and the cycle will not start.

IMPORTANT: After a cycle is started (even if Delay Hours has been selected), if the door is open longer than 3 seconds, the LEDs will flash and an audible tone will sound to signal that you must press the Start/Resume button again to resume the cycle.

7

Cycle and Option Descriptions

This information covers several different models. Your dishwasher may not have all of the cycles and options described.

 

CYCLES

ESTIMATED

WATER

 

 

WASH TIME*

USAGE

 

 

DISPLAYED

GALLONS

 

 

 

(LITERS)

®

Targets toughest food soils. Use for hard-to-clean heavily soiled pots, pans,

3:28

9.0 (34.0)

 

casseroles, and tableware.

 

 

 

 

 

 

 

Load and soil sensing cycle. This cycle is optimized to achieve improved cleaning

2:03

4.5 (16.9)

 

with minimal water and energy for all soil levels.

 

 

 

This cycle with only the Heated Dry option selected, and without other options

1:51

3.8 (14.5)

 

selected, is recommended to completely wash and dry a full load of normally soiled

 

 

 

dishes. The energy usage label is based on this cycle and option combination.

 

 

 

For fast results, this cycle will clean light to medium soiled dishes, but use slightly

:59

5.5 (20.9)

 

more water and energy. For improved drying, select a heat dry option.

 

 

 

Use for rinsing dishes, glasses, and silverware that will not be washed right away.

:11

1.3 (4.9)

 

Do not use detergent. During cycle, the rinse action will repeatedly pause for

 

 

 

several seconds.

 

 

*Cycle times may increase depending on water temperature, heavy soil condition, dish load size, and options selected. Adding options will add time to cycle. See options information.

OPTIONS

CAN BE

WHAT IT DOES

ADDED

ADDED

 

SELECTED

 

TIME TO

WATER

 

WITH

 

CYCLE

GALLONS

 

 

 

 

(LITERS)

Runs dishwasher at a later time or during off-peak

Available with

Delays start of

NA

NA

electrical hours. Select a wash cycle and options.

any cycle

a cycle up to

 

 

Press DELAY one time for each additional hour of

 

24 hours.

 

 

delay up to 24 hours. Press START/RESUME.

 

 

 

 

Close door firmly.

 

 

 

 

NOTE: Anytime door is opened (such as, to add a

 

 

 

 

dish), The Start/Resume button must be pressed

 

 

 

 

again to resume delay countdown.

 

 

 

 

Raises main wash temperature to improve cleaning

PowerBlast®

Raises

:04 to 1:16

0-1.2

for loads containing tough, baked-on food.

Auto

main wash

 

(0-4.5)

 

temperature from

 

 

Normal

 

 

 

105°F (41°C) to

 

 

 

 

 

 

 

 

129°F (54°C).

 

 

Sanitizes dishes and glassware in accordance with NSF International NSF/ANSI Standard 184 for Residential Dishwashers. Certified residential dishwashers are not intended for licensed food establishments. Only sanitizing cycles have been designed to meet the requirements of the NSF/ ANSI 184 performance standard for soil removal and for sanitization efficacy. There is no intention,

either directly or indirectly, that all cycles on a NSF/ ANSI 184 certified dishwasher meet the NSF/ANSI 184 performance standard for soil removal and for sanitization efficacy.

At end of the cycle, the sanitized indicator or word “sanitized”, on some models, will glow. If your load did not properly sanitize, the indicator will flash at the end of the cycle. This can happen if the cycle is interrupted, or if the water does not reach the required temperature. The light goes off when you open and close the door or press CANCEL.

PowerBlast® Increases

:04 to 1:15

0-3.0

Auto

main wash

 

(0-11.2)

temperature from

 

 

 

 

Normal

105°F (41°C) to

 

 

145°F (63°C) and

 

final rinse from

 

140°F (60°C) to

 

156°F (69°C).

8

OPTIONS

CAN BE

WHAT IT DOES ADDED

ADDED

 

SELECTED

TIME TO

WATER

 

WITH

CYCLE

GALLONS

 

 

 

(LITERS)

Dries dishes with heat and the fan (on some cycles). Use this option with rinse aid. Plastic items are

less likely to deform when loaded in top rack. Turn option off for an air dry.

NOTE: The fan may run for 1 hour after the cycle ends for some cycle/option selections. The fan can be stopped by opening the door or pressing any key on the console.

PowerBlast®

Uses heating

:12 to :46

0

Auto

element and the

 

 

fan (with some

 

 

Normal

 

 

cycles) to speed

 

 

Quick

 

 

drying times.

 

 

 

 

Dishwasher Feedback

 

 

 

CONTROL

PURPOSE

COMMENTS

 

 

 

 

Press to start or resume

If the door is opened during a cycle or power is interrupted, Start/Resume

 

a wash cycle.

indicator light flashes. Cycle will not resume until door is closed and Start/

 

 

Resume is pressed.

 

 

NOTE: Push door firmly closed within 4 seconds of pressing Start/Resume.

 

 

If door is not closed within 4 seconds, the Start/Resume button LED will flash,

 

 

an audible tone will be heard, and cycle will not start.

 

Press to cancel wash cycle.

Close door firmly. The dishwasher starts a 3-minute drain (if needed). Let

 

 

dishwasher drain completely.

Control Lock avoids unintended use of dishwasher between cycles or cycle and option changes during a cycle.

To turn on Lock, press and hold SANITIZE for 3 seconds. Control Lock LED will stay on, indicating that it is activated and all buttons are disabled. If you press any button while your dishwasher is locked, LED flashes 3 times. Dishwasher door can still be opened/closed while controls are locked.

To turn off Lock, press and hold SANITIZE for 3 seconds. LED turns off.

C

To follow the progress

Progress will be displayed by a status display and by an indicator light on the

of the dishwasher cycle.

front panel.

 

 

 

The status display will glow for Wash (A), Dry (B), Sanitized, or Clean. It will also

 

 

show the estimated remaining time for the cycle.

A B

 

Depending on the model, the front panel indicator will glow green when the

 

dishwasher is running and will go off when the cycle is complete or the indicator

 

 

 

 

light will glow blue for wash, red for dry, and green for cycle complete.

 

 

 

 

On some models

Depending on the model, an indicator light on the front of the door panel will

Front panel

 

glow green when a cycle is running and turns off when the cycle is complete.

 

 

indicator light

 

 

 

 

 

9

Canceling a Cycle

1.Open the door slightly to stop the cycle. Wait for the spraying action to stop before completely opening the door.

2.Press and hold START/RESUME for 4 seconds. The Cancel/ Drain light will light up.

3.Close the door, and the dishwasher starts a drain cycle (if water remains in bottom of dishwasher). Let the dishwasher drain completely. The Cancel/Drain light turns off after

3 minutes.

Changing a Cycle After Dishwasher Is Started

You can interrupt a cycle and restart the dishwasher from the beginning using the following procedure.

1.Open the door slightly to stop the cycle. Wait for the spraying action to stop, then open the door completely.

2.Check that detergent dispenser cover is still closed. If cover is open, you will need to refill the detergent dispenser before restarting the new cycle.

3.Press CANCEL/DRAIN to reset the control.

4.Select new cycles and options.

5.Press START/RESUME.

Adding a Dish After Dishwasher is Started

1.Open the door slightly to stop the cycle. Wait for the spraying action to stop, then open the door completely.

2.Check whether the detergent dispenser cover is still closed. If it is open, the wash cycle has already started and adding a dish is not recommended.

3.If detergent has not yet been used (detergent dispenser cover is closed), you may add a dish.

4.Press START/RESUME.

Dishwasher Features

Your Maytag dishwasher may have some or all of these features.

Silverware basket

Use suggested loading patterns, as shown, to better clean the silverware.

Cup Shelf

Fold down the extra shelf on the lefthand or right-hand side of the top rack to hold additional cups, stemware, or long items such as utensils and spatulas.

10-place loading pattern

Use the slots in the cover to keep the silverware separated for optimum wash.

If the silverware does not fit into the designated slots, slide the covers outward to remove them and mix silverware types to keep them separated.

Load knives down, forks up, and alternate spoons for best cleaning results.

Folding Tines (on some models)

The Folding Tines located in the back left corner (lower rack) provide convenient loading

space for large, bulky items such as pots, pans, and mixing bowls.

To lower the tines:

Gently push the tines out of each holder toward the center and lay the tines down.

Stack-Rack Shelves (on some models)

Increase loading flexibility - items such as casserole dishes stay stable while the folding shelf allows you to load smaller items on top.

Adjustable Upper Racks (on some models)

The Adjustable Upper Rack can be raised or lowered to accommodate taller plates, platters, pots, or pans in the upper or lower racks. Full size dinner plates can be loaded in the upper rack if it is in the lower position.

NOTE: Always unload racks before adjusting.

To raise the rack, press both rack adjusters and lift the rack until it is in the up position and level.

To lower the rack, press both rack adjusters and slide the rack back to its lower position.

After adjusting the upper rack, check that all spray arms turn freely.

10

Removable Upper Rack

The removable rack allows you to wash larger items such as stock pots, roasters, and cookie sheets in the lower level rack. IMPORTANT: Remove dishes prior to removing the upper rack from the dishwasher.

Style A

To remove the rack:

1.Roll the rack 1/3 to 1/2 of the way out of the tub.

2. Rotate the rack stops outward.

3. Roll the rack all the way out of the track and remove from the dishwasher.

To replace the rack:

Reverse the above steps 1-3 to replace the rack into the dishwasher.

Style B

To remove the rack:

1.To gain access to the removable tabs on the tracks/rails, pull the upper rack forward about halfway

out of the tub.

2.On one side, press the tab on the track in and pull the front end of the rack up and out of the track. Then repeat this step on the other side to completely remove the front end of the rack.

3.Remove the rack by pulling the back end out using a forward and upward motion.

To replace the rack:

1.Pull the tracks forward about halfway out of the tub.

2.Along the sides of the racks are round attachment tabs. Align the rack’s back end attachment tabs with the cutout in the track. Push down into place.

3.Pull the tracks completely out and align the rack’s front end attachment tabs with the cutout in the track. Push down into place. You will hear a snap when the front end of the rack is secured into place on each side.

Style C

 

To remove the rack:

 

1. To gain access to the track stops,

 

pull the upper rack forward about

 

halfway out of the tub.

 

2. Press on the edge of the ridged

 

area on the track stop while

 

tipping the track stop toward the

 

center of the dishwasher. This

 

action releases a small retaining

 

tab that locks the track stop to the

 

track (see Track stop - left).

Track stop - left

NOTE: It is helpful to use 2 hands.

 

Take special note of the orientation

 

of the track stops

 

3. With the retaining tab released pull the track stop straight toward the

opposite track to remove it.

4. After removing both track stops,

carefully pull the top rack out of

the tracks by rolling it toward you.

5. Replace the track stops by coming up from under the track and

slipping the track stop into the lower slot of the track (see Track stop - right) and rotate the track

stop into place. Then press on the edge of the ridged area while

pushing the track stop straight toward the track. This action locks

the retaining tab back into place.

6. Test the track stop by pulling it toward the opposite track to ensure that it is locked in place.

Track stop - right

To replace the rack:

1.Gently pull the tracks forward in dishwasher until they stop. Remove track stops. (See steps 1-3 above.)

2.Place the back wheels on each side of the rack into the track and roll the rack into the tracks, but do not push the rack all the way into the tub.

3.Insert front rack wheels on each side of the rack into the track.

4.Slide the rack into the dishwasher.

5.Replace the track stops by coming up from under the track and slipping the track stop into the lower slot of the track (see Track stop - right) and rotate the track stop into place. Then press on the edge of the ridged area while pushing the track stop straight toward the track. This action locks the retaining tab back into place.

6.Test the track stop by pulling it toward the opposite track to ensure that it is locked in place.

IMPORTANT: Be sure that the track stops are locked in place and cannot be easily removed. They keep the rack from coming out of the track.

11

Dishwasher Care

Cleaning the Exterior

Clean the exterior of dishwasher with a soft, damp cloth and mild detergent. If your dishwasher has a stainless steel exterior, a stainless steel cleaner, such as affresh®† Stainless Steel Cleaner is recommended. Avoid using abrasive cleaning products on the exterior of the dishwasher.

Cleaning the Interior

Clean the interior of the dishwasher with a paste of powdered dishwasher detergent and water or use liquid dishwasher detergent on a damp sponge to clean the cooled-down interior.

A white vinegar rinse may remove white spots and film. Vinegar is an acid and using it too often could damage your dishwasher.

Put 2 cups (500 mL) white vinegar in a glass or dishwasher-safe measuring cup on the bottom rack. Run the dishwasher through a complete washing cycle using an air-dry or an energy-saving dry option. Do not use detergent. Vinegar will mix with the wash water.

Dishwasher Maintenance Procedure

Removal of Hard Water/Filming

Use of a monthly maintenance product such as affresh® Dishwasher Cleaner is recommened.

■■ Place affresh® Dishwasher Cleaner tablet in main wash compartment of detergent dispenser.

■■ Select a Normal cycle and start the dishwasher.

NOTE: Maytag recommends the use of high quality premeasured detergent tablets or packs, and the use of rinse aid for regular daily use.

If you have a drain air gap, check and clean it if the dishwasher isn’t draining well.

To Reduce Risk of Property Damage During Vacation or Extended Time Without Use

■■ When you will not be using the dishwasher during the summer months, turn off the water and power supply to the dishwasher.

■■ Make sure the water supply lines are protected against freezing conditions. Ice formations in the supply lines can increase water pressure and cause damage to your dishwasher or home.

■■ Damage from freezing is not covered by the warranty.

■■ When storing your dishwasher in the winter, avoid water damage by having your dishwasher winterized by authorized service personnel.

® affresh is a registered trademark of Whirlpool, U.S.A.

12

Troubleshooting

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the warranty page in this manual and scan the code with your mobile device, or visit www.maytag.com/product_help. In Canada, visit www.maytag.ca/product_help.

Contact us by mail with any questions or concerns at the address below:

In the U.S.A.:

In Canada:

Maytag Brand Home Appliances

Maytag Brand Home Appliances

Customer eXperience Center

Customer eXperience Centre

553 Benson Road

200 – 6750 Century Ave.

Benton Harbor, MI 49022-2692

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in the correspondence.

PROBLEM

SOLUTION

 

 

DISHWASHER DOES

NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.

NOT RUN

If the Start/Resume light is blinking:

 

 

■■ Front Control models: close the door and press START/RESUME.

 

■■ Top control models: press START/RESUME and close the door within 4 seconds.

 

Be sure the door is closed and latched.

 

■■ Check that there is not an interference with large casserole dishes and the wash system at the

 

back of the dishwasher.

 

■■ Check to see if any items are protruding through the bottom or back of the rack. Also check to

 

see if tall items are hitting the upper rack or spray arm. Adjust loading as necessary to ensure

 

door is closed and latched.

 

Press START/RESUME or CANCEL, or open and close the door before selecting your cycle/option.

 

Controls must be awakened after a period of inactivity.

 

Be sure the Control/Lock feature is not on. If the control lock indicator is lit, press and hold SANITIZE

 

for 3 seconds. The control lock LED will turn off and you can then operate the controls.

 

Be sure you have selected a cycle. See “Cycle and Option Descriptions” section.

 

Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.

 

If lights other than Start/Resume blink and the unit will not run, you will need to call for service.

 

 

DETERGENT REMAINS

Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be

IN THE DISPENSER OR

blocking the detergent dispenser from opening properly.

TABLET IS ON BOTTOM

Be sure your detergent is fresh and lump free.

OF TUB

If the cycle has completed, the “Clean” indicator light will be on in the status display. If it has not

 

 

completed, you will need to resume the cycle by closing the door and pressing Start/Resume.

 

 

CYCLE RUNS TOO LONG

NOTES:

 

■■ To use less water and reduce energy consumption you will encounter cycles that typically run

 

for up to 3 hours. Efficient dishwashers run longer to save water and energy, just as drving a car

 

slower saves on gas.

 

■■ A water heater setting of 120°F (49°C) is best. The dishwasher will delay longer while heating

 

cooler water.

 

■■ Some options will add time to the cycle. See “Cycle and Option Descriptions” section. The

 

Heated Dry option adds approximately 45 minutes.

 

Try the Quick cycle. The Quick cycle uses more energy and water to clean the dishes in less time.

 

Run the hot water at a faucet close to the dishwasher before starting the cycle.

 

 

DISHWASHER NOT DRYING

NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous

 

surface which tends to collect water droplets. Towel drying may be necessary.

 

Use of rinse aid along with the Heated Dry option is needed for proper drying.

 

Proper loading of items can affect drying. (See specific loading instructions within this guide.)

 

Glasses and cups with concave bottoms hold water. This water may spill onto other items

 

when unloading.

 

■■ Unload the bottom rack first.

 

■■ Locate these items on the more slanted side of the rack for improved results.

 

 

WILL NOT FILL

Be sure the water is turned on to the dishwasher.

 

Check that the float is free from obstructions. See “Parts and Features” section.

 

Check for suds in the dishwasher. If foam or suds are detected, the dishwasher may not operate

 

properly or may not fill with water. See “Blinking Lights” in “Troubleshooting” section.

13

PROBLEM

SOLUTION

 

 

WATER REMAINS IN THE

Be sure the cycle has completed. (The Clean indicator light will be on in the display.) If it has not,

TUB/WILL NOT DRAIN

resume the cycle by:

 

■■ Front control models: closing the door and pressing Start/Resume.

 

■■ Top control models: pressing Start/Resume and closing the door within 4 seconds.

 

If dishwasher is connected to a food waste disposer, be sure the knockout plug has been removed

 

from the disposer inlet.

 

Check for kinks in the drain hose.

 

Check for food obstructions in the drain or disposer.

 

Check your house fuse or circuit breaker.

 

 

HARD WATER

NOTE: Extremely hard water mineral deposits can cause damage to your dishwasher and make

(WHITE RESIDUE ON

it difficult to achieve good cleaning. A water softener is strongly recommended if your hardness is

15 grains or more. If a water softener is not installed, the following steps may help:

DISHWASHER INTERIOR

OR GLASSWARE)

Use a commercial cleaner designed for dishwashers once per month.

 

Always use a rinse aid.

 

Always use fresh high quality tablets or packs of detergent for improved performance.

 

Use a detergent booster/water softener additive designed for dishwashers.

 

 

ODORS

NOTE: If the dishwasher is not used daily, you can run a Rinse cycle with the partial load until a full

 

load is ready to run.

 

Run a vinegar rinse through the dishwasher by putting 2 cups (500 mL) of white vinegar in an upright

 

glass measuring cup in the lower rack. Run a Normal cycle with the Heated Dry option turned off. Do

 

not use detergent.

 

The dishwasher may not be draining properly. See “Water Remains In The Tub/Will Not Drain” in the

 

“Troubleshooting” section.

NOISY

Surging sounds can occur periodically throughout the cycle while the dishwasher is draining.

 

Normal water valve hissing may be heard periodically.

 

A normal snap sound may be heard when the detergent dispenser opens during the cycle and when

 

the door is opened at the end of the cycle.

 

Improper installation will affect noise levels.

 

Be sure the filters are properly installed.

 

A thumping sound may be heard if items extend beyond the racks and interfere with the wash arms.

 

Readjust the dishware and resume the cycle.

FOOD SOILS REMAIN

Be sure the dishwasher is loaded correctly. Improper loading can greatly decrease the washing

ON DISHES

performance. See “Dishwasher Use” section.

 

Select the proper cycle and option for the type of soils. The PowerBlast™ cycle with the Hi Temp

 

option can be used for tougher loads.

 

Be sure the incoming water temperature is at least 120°F (49°C).

 

Use the proper amount of fresh detergent. More detergent is needed for heavier-soiled loads and

 

hard water conditions.

 

Scrape food from dishes prior to loading (do not prerinse).

 

 

DISHES DIRTY/SUDS IN

If foam or suds are detected by the dishwasher sensing system, the dishwasher may not operate

DISHWASHER/CYCLE

properly or may not fill with water.

NOT COMPLETE

Suds can come from:

 

 

■■ Using the incorrect type of detergent, such as dish detergent for hand washing dishes,

 

laundry detergent, or hand soap.

 

■■ Not replacing the rinse aid dispenser cap after filling (or refilling) the rinse aid.

 

■■ Using an excessive amount of dishwasher detergent.

 

■■ Inadequate rinsing off detergent from dishes washed by hand before loading them into

 

the dishwasher.

 

Call for service.

 

If no water was present in the machine at any time during a heated wash cycle, the cycle will end

 

and the Clean indicator will not come on. See “Will Not Fill” in the “Troubleshooting” section.

DID NOT SANITIZE

If the Sanitized light is blinking, the load is NOT sanitized. The cycle was interrupted in the final rinse

 

or the temperature for your water heater is set too low. Set your water heater to 120ºF (49°C).

DAMAGE TO DISHWARE

Improper loading can cause dishes to become chipped or damaged. (See specific loading

 

instructions within this guide.)

14

PROBLEM

SOLUTION

 

 

BLINKING LIGHTS

Blinking indicators will occur when the cycle is paused or when the cycle has been interrupted by

 

opening the door. If the Start/Resume light is blinking, press Start/Resume and close the door within

 

4 seconds.

 

See “Start or Resume a Cycle” in the “Dishwasher Use” section.

 

If the Clean light or any other lights are blinking and the dishwasher will not run, call for service.

 

 

CLOUDY OR SPOTTED

Add or adjust the amount of liquid rinse aid for better drying and to reduce spotting. See “Detergent

DISHWARE (AND HARD

and Rinse Aid” section.

WATER SOLUTION)

Use the correct amount of detergent.

 

 

Confirm that the cloudiness is removable by soaking the item in white vinegar for 5 minutes. If the

 

cloudiness disappears, it is due to hard water. Adjust the amount of detergent and rinse aid. See

 

“Hard Water (White Residue on Dishwasher Interior or Glassware)” in the “Troubleshooting” section.

 

If it does not come clear, it is due to etching (see below).

 

Be sure the incoming water temperature is set at 120°F (49°C).

 

Try using the Hi Temp and Sanitize options.

 

To remove spotting, run a vinegar rinse through the dishwasher.

 

■■ Wash and rinse the affected dishware and load into dishwasher. Remove all silverware and

 

metal items. Put 2 cups (500 mL) of white vinegar in a glass measuring cup in the lower rack.

 

Run a Normal cycle with the Heated Dry option turned off. No detergent is needed.

ETCHING (PERMANENT

This is an erosion of the surface of the glassware and can be caused by a combination of: water that

CLOUDINESS)

is too hot, from using too much detergent with soft water, or by pre-washing. Detergent needs food

 

soil to act upon. If etching has occurred, the glassware is permanently damaged. To avoid further

 

etching, adjust the detergent amount to match the water hardness, stop pre-washing, and use water

 

heating options only when incoming water temperature is below 120°F (49°C).

LEAKING WATER

Be sure dishwasher has been installed properly and is level.

 

Suds can cause the dishwasher to overflow. Measure the detergent accurately and use only

 

detergents designed for use in a dishwasher. Less detergent is needed in soft water. Try another

 

brand of detergent if sudsing continues.

 

To avoid rinse aid leaking from the dispenser, be sure the lid is securely attached and avoid overfilling.

 

 

TUB IS DISCOLORED

High iron content in the water can discolor the tub.

 

Tomato-based foods can discolor the tub or dishware. Large amounts of tomato-based foods should

 

be removed from the dishes before loading.

 

A citrus-based cleaner can be used to clean.

 

 

15

MAYTAG® DISHWASHER LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED TO OBTAIN WARRANTY SERVICE.

Please have the following information available when you call the Customer eXperience Center:

Name, address and telephone number

Model number and serial number

A clear, detailed description of the problem

Proof of purchase including dealer or retailer name and address

IF YOU NEED SERVICE:

1.Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without service. Please take a few minutes to review the Troubleshooting or Problem Solver section of the Use and Care Guide, scan the QR code on the right to access additional resources, or visit https://www.maytag.com/product_help.

2.All warranty service is provided exclusively by our authorized Maytag Service Providers. In the U.S. and Canada, direct all requests for warranty service to:

Maytag Customer eXperience Center

https://www.maytag.com/

In the U.S.A., call 1-800-688-9900. In Canada, call 1-800-807-6777.

product_help

If outside the 50 United States or Canada, contact your authorized Maytag dealer to determine whether another

warranty applies.

 

 

 

 

 

TEN YEAR LIMITED WARRANTY

 

 

 

WHAT IS COVERED

WHAT IS NOT COVERED

 

 

FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR)

For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Maytag brand of Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Maytag”) will pay for factory specified replacement parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion replace the product. In the event of product replacement, your appliance will be warranted for the remaining term of the original unit's warranty period.

SECOND THROUGH TENTH YEAR LIMITED WARRANTY (CERTAIN COMPONENT PARTS ONLY - LABOR NOT INCLUDED)

In the second through tenth years from the date of original purchase, when this major appliance is installed, operated and maintained according to instructions attached to or furnished with the product, Maytag will pay for factory specified parts for the following components to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased. This is a limited 10-year warranty on the below named parts only and does not include repair labor.

Upper and Lower Racks (excludes cup shelves and silverware basket)

Chopper Blade

Stainless Steel Tub and Inner Door Liner

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. Service must be provided by a Maytag designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

1.Commercial, non-residential or multiple-family use, or use inconsistent with published user, operator or installation instructions.

2.In-home Instruction on how to use your product

3.Service to correct improper product maintenance or installation, installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e. house wiring, fuses or water inlet hoses).

4.Consumable parts (i.e. light bulbs, batteries, air or water filters, etc.).

5.Defects or damage caused by the use of non-genuine Maytag parts or accessories.

6.Damage from accident, misuse, abuse, fire, floods, acts of God or use with products not approved by Maytag.

7.Repairs to parts or systems to correct product damage or defects caused by unauthorized service, alteration or modification of the appliance.

8.Cosmetic damage including scratches, dents, chips, and other damage to appliance finishes unless such damage results from defects in materials and workmanship and is reported to Maytag within 30 days.

9.Discoloration, rust or oxidation of surfaces resulting from caustic or corrosive environments including but not limited to high salt concentrations, high moisture or humidity or exposure to chemicals.

10.Pick-up or delivery. This product is intended for in-home repair.

11.Travel or transportation expenses for service in remote locations where an authorized Maytag servicer is not available.

12.Removal or reinstallation of inaccessible appliances or built-in fixtures (i.e. trim, decorative panels, flooring, cabinetry, islands, countertops, drywall, etc.) that interfere with servicing, removal or replacement of the product.

13.Service or parts for appliances with original model/serial numbers removed, altered or not easily determined.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Maytag makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Maytag or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. MAYTAG SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

W10833014A

®/™ © 2016. Used under license in Canada. All rights reserved.

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