Lexmark C540, C543, C544, C546 Troubleshooting

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Lexmark™ C54x Maintenance Guide

July 2009

www.lexmark.com

 

 

Contents

 

Maintaining the printer................................................................................

3

Storing supplies.........................................................................................................................................

3

Checking the status of supplies.................................................................................................................

3

Checking the status of supplies from the printer control panel.........................................................................

3

Checking the status of supplies from a network computer................................................................................

3

Ordering supplies......................................................................................................................................

4

Ordering toner cartridges...................................................................................................................................

4

Ordering imaging kits..........................................................................................................................................

5

Ordering a waste toner bottle............................................................................................................................

6

Replacing supplies.....................................................................................................................................

6

Replacing the waste toner bottle........................................................................................................................

6

Replacing a black imaging kit..............................................................................................................................

9

Replacing a black and color imaging kit............................................................................................................

15

Replacing a toner cartridge...............................................................................................................................

20

Replacing a developer unit................................................................................................................................

22

Cleaning the exterior of the printer........................................................................................................

27

Moving the printer..................................................................................................................................

28

Before moving the printer.................................................................................................................................

28

Moving the printer to another location............................................................................................................

28

Shipping the printer..........................................................................................................................................

28

Contents

2

Maintaining the printer

Periodically, certain tasks are required to maintain optimum print quality.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.

Do not expose supplies to:

Direct sunlight

Temperatures above 35°C (95°F)

High humidity above 80%

Salty air

Corrosive gases

Heavy dust

Checking the status of supplies

A message appears on the display when a replacement supply item is needed or when maintenance is required.

Checking the status of supplies from the printer control panel

You can check the status of printer supplies by printing a menu settings page: 1 Make sure the printer is on and Ready appears.

2 From the printer control panel, press .

3 Press the arrow buttons until Reports appears, and then press .

4 Press the arrow buttons until Menu Settings Page appears, and then press .

Checking the status of supplies from a network computer

Note: The computer must be connected to the same network as the printer. 1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.

2 Click Device Status. The Device Status page appears, displaying a summary of supply levels.

Maintaining the printer

3

Ordering supplies

To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.

Note: All life estimates for printer supplies assume printing on letteror A4-size plain paper.

Ordering toner cartridges

When 88 Cyan Cartridge Low, 88 Magenta Cartridge Low, 88 Yellow Cartridge Low, or 88 Black Cartridge low appears, order a new cartridge.

When 88 Replace Cyan Cartridge, 88 Replace Magenta Cartridge, 88 Replace Yellow Cartridge, or 88 Replace Black Cartridge appears, you must replace the specified toner cartridge.

Part name

Part number

C540 and C543

C544

C546

Black Return Program

C540A1KG

 

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Cyan Return Program

C540A1CG

 

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Magenta Return

C540A1MG

 

 

 

Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Yellow Return Program

C540A1YG

 

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Black High Yield Return

C540H1KG

 

 

 

Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Cyan High Yield Return

C540H1CG

 

 

 

Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Magenta High Yield

C540H1MG

 

 

 

Return Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Yellow High Yield

C540H1YG

 

 

 

Return Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Black High Yield Toner

C540H2KG

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Cyan High Yield Toner

C540H2CG

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Magenta High Yield

C540H2MG

 

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Yellow High Yield Toner

C540H2YG

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Maintaining the printer

4

Part name

Part number

C540 and C543

C544

C546

Black Extra High Yield

C544X1KG

X

 

X

Return Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Cyan Extra High Yield

C544X1CG

X

 

 

Return Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Magenta Extra High

C544X1MG

X

 

 

Yield Return Program

 

 

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Yellow Extra High Yield

C544X1YG

X

 

 

Return Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Black Extra High Yield

C544X2KG

X

 

X

Toner Cartridge

 

 

 

 

 

 

 

 

 

Cyan Extra High Yield

C544X2CG

X

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Magenta Extra High

C544X2MG

X

 

 

Yield Toner Cartridge

 

 

 

 

 

 

 

 

 

Yellow Extra High Yield

C544X2YG

X

 

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Black Extra High Yield

C546U1KG

X

X

 

Return Program Toner

 

 

 

 

Cartridge

 

 

 

 

 

 

 

 

 

Black Extra High Yield

C546U2KG

X

X

 

Toner Cartridge

 

 

 

 

 

 

 

 

 

Ordering imaging kits

When Replace black and color imaging kit or Replace black imaging kit appears, order a replacement imaging kit.

Part name

Part number

C540, C543, C544

C546

Black and Color Imaging Kit

C540X74G

 

 

 

 

 

 

Black Imaging Kit

C540X71G

 

 

 

 

 

 

Photoconductor Unit

C540X35G

Not Supported

 

 

 

 

 

Black Developer Unit

C540X31G

Not Supported

 

 

 

 

 

Cyan Developer Unit

C540X32G

Not Supported

 

 

 

 

 

Magenta Developer Unit

C540X33G

Not Supported

 

 

 

 

 

Yellow Developer Unit

C540X34G

Not Supported

 

 

 

 

 

Maintaining the printer

5

Ordering a waste toner bottle

When 82 Replace Waste Toner appears, order a replacement waste toner box. The waste toner box must be replaced when 82 Replace Waste Toner appears.

Part name

Part number

Waste toner bottle

C540X75G

 

 

Replacing supplies

Replacing the waste toner bottle

Replace the waste toner bottle when 82 Replace waste toner appears. The printer will not continue printing until the waste toner bottle is replaced.

1

Top door

 

 

2

Waste toner bottle

 

 

3

Right side cover

 

 

4

Front door

 

 

Maintaining the printer

6

Grasp the front door at the side handholds, and then pull it toward you.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

1 Unpack the replacement waste toner bottle.

2

3 Open the top door.

4 Remove the right side cover.

Maintaining the printer

7

Lexmark C540, C543, C544, C546 Troubleshooting

5 Press the green levers on each side of the waste toner bottle, and then remove it.

6 Place the waste toner bottle in the enclosed packaging. For more information, see the User’s Guide. 7 Insert the new waste toner bottle.

8 Replace the right side cover.

Maintaining the printer

8

9 Close the top door.

10 Close the front door.

Replacing a black imaging kit

Replace the black imaging kit when Imaging Kit appears.

1 Grasp the front door at the side handholds, and then pull it toward you.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.

Maintaining the printer

9

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