Kenmore Elite 21 cu. ft. Upright Freezer, Elite 18 cu. ft. Chest Freezer, Elite 17 cu. ft. Upright Freezer, Elite 22 cu. ft. Chest Freezer Owner's Manual
Use & Care Guide
Manual de Uso y Cuidado
Guide d’utilisation et d’entretien
English / Español / Français
Models/Modelos/Modèles: 253.17202*, 17802*, 27002*, 27003*, 27009*, 27702*
Kenmore Elite®
Freezer
Congelador
Congélateur
P/N A01062101 (1408)
Sears Brands Management Corporation
Hoffman Estates, IL 60179 U.S.A.
www.kenmore.com
www.sears.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
®
Record Model/
Serial Numbers
Please read and save these instructions
This Use & Care Guide provides specific operating instructions for your model. Use your unit only as instructed in this guide. These instructions are not meant to cover every possible condition and situation that may occur. Common sense and caution must be practiced when installing, operating, and maintaining any appliance.
Please record your model and serial numbers below for future reference. This information is found on the serial plate located inside the appliance compartment.
Model Number:253.
or
Serial Number:
Purchase Date:
IMPORTANT
Use only soap and water to clean serial plate.
Table of Contents
Important Safety Instructions
Safety Precautions
Do not attempt to install or operate your unit until you have read the safety precautions in this manual. Safety items throughout this manual are labeled with a Danger, Warning,
or Caution based on the risk type.
Definitions
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death.
DANGER
DANGER indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.
Record Model/Serial Numbers..................... |
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IMPORTANT |
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Important Safety Instructions....................... |
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Warranty Information................................. |
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Indicates installation, operation, or |
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Master Protection Agreements.................... |
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maintenance information which is |
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First Steps................................................. |
6 |
important but not hazard-related. |
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Energy-Saving Tips |
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WARNING |
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Setting the Temperature Control |
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Optional Features..................................... |
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Please read all safety instructions before |
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Care & Cleaning........................................ |
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using your new appliance. |
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..............................Power/Freezer Failure |
14 |
For Your Safety |
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Before You Call........................................ |
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• Do not store or use gasoline or other flammable liquids in the vicinity of this or any other appliance. Read product labels for warnings regarding flammability and other hazards.
• Do not operate the unit in the presence of explosive fumes.
2
Important Safety Instructions
•Remove and discard any spacers used to secure the shelves during shipping. Small objects are a choke hazard to children.
•Remove all staples from the carton. Staples can cause severe cuts and also destroy finishes if they come in contact with other appliances or furniture.
Child Safety
Destroy or recycle the carton, plastic bags, and any exterior wrapping material immediately after the unit is unpacked. Children should never use these items to play. Cartons covered with rugs, bedspreads, plastic sheets or stretch wrap may become airtight chambers and can quickly cause suffocation.
Proper Disposal of your Appliance
Risk of child entrapment
Child entrapment and suffocation are not problems of the past. Junked or abandoned appliances are still dangerous – even if they will sit for “just a few days.” If you are getting rid of your appliance, please follow the instructions below to help prevent accidents.
Before you throw away your old unit:
•Remove door.
•Leave shelves in
place so children may not easily climb inside.
• Have refrigerant removed by a
qualified service technician.
IMPORTANT
Your old unit may have a cooling system that used CFCs or HCFCs (chlorofluorocarbons or hydrochlorofluorocarbons). CFCs and HCFCs are believed to harm stratospheric ozone if released to the atmosphere.
Other refrigerants may cause harm to the environment if released to the atmosphere. If you are throwing away your old unit, make sure the refrigerant is removed for proper disposal by a qualified technician. If you intentionally release refrigerant, you may be subject to fines and imprisonment under the provisions of environmental legislation.
3
Warranty Information
Kenmore Elite Limited Warranty
When installed, operated and maintained according to all instructions supplied with the product, if any non-consumable part of this appliance other than the sealed refrigerant system fails due to a defect in material and workmanship within one year from the date of purchase, call 1-800-4-MY-HOME® to arrange for free repair. This coverage applies for only 90 days from the date of purchase if this appliance is ever used for other than private family purposes.
If the sealed refrigerant system is defective within five years from the purchase date, call 1-800-4-MY-HOME® to arrange for free repair. This coverage applies for only one year from the date of purchase if this appliance is ever used for other than private family purposes.
This warranty covers only defects in material and workmanship. Sears will NOT pay for:
1.Expendable items that can wear out from normal use, including but not limited to filters, belts, light bulbs, and bags.
2.A service technician to instruct the user in correct product installation, operation or maintenance.
3.A service technician to clean or maintain this product.
4.Damage to or failure of this product if it is not installed, operated or maintained according to the all instructions supplied with the product.
5.Damage to or failure of this product resulting from accident, abuse, misuse or use for other than its intended purpose.
6.Damage to or failure of this product caused by the use of detergents, cleaners, chemicals or utensils other than those recommended in all instructions supplied with the product.
7.Damage to or failure of parts or systems resulting from unauthorized modifications
made to this product.
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty shall be product repair as provided herein. Implied warranties, including warranties of merchantability or fitness for a particular purpose, are limited to one year or the shortest period allowed by law. Sears shall not be liable for incidental or consequential damages. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, or limitation on the duration of implied warranties of merchantability or fitness, so these exclusions or limitations may not apply to you.
This warranty applies only while this appliance is used in the United States or Canada.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Sears, Roebuck and Co., Hoffman Estates, IL 60179
Sears Canada Inc., Toronto, Ontario, Canada M5B 2B8
4
Master Protection Agreements
Congratulations on making a smart purchase. Your new Kenmore® product is designed and manufactured for years of dependable operation. But like all products, it may require preventive maintenance or repair from time to time. That’s when having a Master Protection Agreement can save you money and aggravation.
The Master Protection Agreement also helps extend the life of your new product. Here’s what the Agreement* includes:
•Parts and labor needed to help keep products operating properly under normal use, not just defects. Our coverage goes well beyond the product warranty. No deductibles, no functional failure excluded from coverage – real protection.
•Expert service by a force of more than 10,000 authorized Sears service technicians, which means someone you can trust will be working on your product.
•Unlimited service calls and nationwide service, as often as you want us, whenever you want us.
•“No-lemon” guarantee – replacement of your covered product if four or more product failures occur within twelve months.
•Product replacement if your covered product can not be fixed.
•Annual Preventive Maintenance Check at your request – no extra charge.
•Fast help by phone – we call it Rapid Resolution – phone support from a Sears representative on all products. Think of us as a “talking
owner’s manual”.
•Power surge protection against electrical damage due to power fluctuations.
•$250 Food Loss Protection annually for any food spoilage that is the result of mechanical failure of any covered refrigerator or freezer.
•Rental reimbursement if repair of your covered product takes longer than promised.
•25% discount off the regular price of any non-covered repair service and related installed parts.
Once you purchase the Agreement, a simple phone call is all that it takes for you to schedule service. You can call anytime day or night, or schedule a service appointment online.
The Master Protection Agreement is a risk free purchase. If you cancel for any reason during the product warranty period, we will provide a full refund. Or, a prorated refund anytime after the product warranty period expires. Purchase your Master Protection
Agreement today!
Some limitations and exclusions apply. For prices and additional information in the U.S.A. call 1-800-827-6655.
* Coverage in Canada varies on some items. For full details call Sears Canada at 1-800-361-6665.
Sears Installation Service
For Sears professional installation of home appliances, garage door openers, water heaters, and other major home items, in the U.S.A. or Canada call 1-800-4-MY-HOME®.
5
First Steps
This Use & Care Guide provides general installation and operating instructions for your model. We recommend using a service or kitchen contracting professional to install your appliance. Use the unit only as instructed in this Use & Care Guide.
Before starting the appliance, follow these
important first steps.
Location
•Choose a place that is near a grounded, non-GFCI, electrical outlet. Do Not use an extension cord or an adapter plug.
•For the most efficient operation, the unit should be located where surrounding temperatures will not exceed 110°F (43°C). Temperatures of 32°F (0°C) and below will NOT affect operation. Additional compressor heaters are not recommended.
•Allow space around the unit for good air circulation. Leave a 3” (75 mm) space on all sides of the appliance for
adequate circulation.
3” (75 mm)
3” (75 mm)
3” (75 mm)
3” (75 mm)
1” (25 mm)
3" (75 mm)
3"
(75 mm)
3" (75 mm)
NOTE
The exterior walls of the appliance may become quite warm as the compressor works to transfer heat from the inside. Temperatures as much as 30°F warmer than room temperature can be expected. For this reason it is particularly important in hotter climates to allow enough space for air circulation around your unit.
Leveling
The unit must have all bottom corners resting firmly on a solid floor. The floor must be strong enough to support a fully loaded appliance.
NOTE
It is Very Important for your appliance to be level in order to function properly. If the unit is not leveled during installation, the door may be misaligned and not close or seal properly, causing cooling, frost, or moisture problems.
To Level Upright Models:
After discarding crating screws, use a carpenter’s level to level the unit from front- to-back. Adjust the plastic leveling feet in front, ½ bubble higher, so that the door closes easily when left halfway open.
To Level Chest Models:
If needed, add metal or wood shims between foot pads and floor.
Cleaning (Prior to use)
•Wash any removable parts, the appliance interior, and exterior with mild detergent and warm water. Wipe dry. Do not use harsh cleaners on these surfaces.
•Do not use razor blades or other sharp instruments, which can scratch the appliance surface when removing adhesive labels. Any glue left from the tape can be removed with a mixture of
warm water and mild detergent, or touch the residue with the sticky side of tape already removed. Do not remove the serial plate.
6
First Steps
CAUTION
To allow door to close and seal properly, DO NOT let food packages extend past the front of shelves.
To install the handle clips to
the basket:
1.Place the basket on a firm, flat surface.
2.With the narrow side of the handle clip on the inside of the basket, snap the handle clip to the recessed area in the basket.
3.Once the inside surface snaps in place, continue the process by rolling the handle clip slightly outward and pressing down firmly to snap onto the outside surface. If installed incorrectly, the handle clip will not lay flat.
Door Removal
If door must be removed:
1.Gently lay the unit on its back, on a rug or blanket.
2.Remove 2 base screws and base panel.
3.Remove wire from clips on bottom of cabinet if required.
4.Unplug connector, if required, by holding the cabinet connector in place and pulling the door connector out.
5.Remove bottom hinge screws.
6.Remove plastic top hinge cover.
7.Remove screws from top hinge.
8.Remove top hinge from cabinet.
9.Remove door and bottom hinge from cabinet.
10.To replace door reverse the above order, and securely tighten all screws to prevent hinge slippage.
7
Energy-Saving Tips
• The appliance should be located in the coolest area of the room, away from heat producing appliances or heating ducts, and out of direct sunlight.
• Let hot foods cool to room temperature before placing in the unit. Overloading the appliance forces the compressor to run longer. Foods that freeze too slowly may lose quality or spoil.
• Be sure to wrap foods properly, and wipe containers dry before placing them in the unit. This cuts down on frost build-up inside.
• Shelves should not be lined with aluminum foil, wax paper, or paper toweling. Liners interfere with cold air circulation, making the unit less efficient.
•Organize and label food to reduce door openings and extended searches. Remove as many items as needed at one time, and close the door as soon as possible.
Setting the Temperature Control
Cool Down Period
•For safe food storage, allow 4 hours for the unit to cool down completely. The appliance will run continuously for the first several hours. Foods that are already frozen may be placed in the unit after the first few hours of operation. Unfrozen foods should NOT be loaded into the appliance until the unit has operated for 4 hours.
•When loading the appliance, freeze only 3 pounds of fresh food per cubic foot of space at one time. Distribute packages to be frozen evenly throughout the unit. It is not necessary to turn the control knob to a colder setting while freezing food.
Electronic Temp Control (some models)
The electronic temperature control is located outside of the unit. The temperature is factory preset to provide satisfactory
food storage temperatures. To adjust the temperature setting, press the ^ button for a warmer temperature and the ˅ button for a colder temperature on the control panel. Allow several hours for the temperature to stabilize between adjustments.
The unit is equipped with Flash FreezeTM, which allows the temperature to be set as low as -20ºF (-29ºC). Press the down arrow until -20ºF (-29ºC) is displayed.
< |
< |
8
Optional Features
NOTE
Your appliance may have some, or all of the features listed below. Become familiar with these features, and their use and care.
Security Lock with Pop-Out Key
This security lock fastens the door snugly, ensuring stored food is secure. To lock or unlock the freezer, push the key into the lock and turn. The key pops out of the lock after it has been turned.
Express Chill
Express Chill can be enabled by entering into the options menu on the control panel and by pressing the “set” button once the indicator is highlighted next to “Express Chill”. The unit will be in Express Chill mode for 72 hours and will show a snowflake indicator on the control panel to indicate that it is in Express Chill mode. To exit Express Chill mode, enter into the options menu on the control panel, and press the “set” button once the indicator is
highlighted next to “Express Chill”. Then the snowflake indicator will be removed from the control panel, or Express Chill will end automatically after 72 hours.
Control lock
Control lock can be enabled by entering into the options menu on the control panel and by pressing the “set” button once the indicator is highlighted next to “control lock”. A control lock icon will be displayed on the control panel to indicate that the control panel has been locked. To unlock, press and hold the set button for 3 seconds. The lock indicator will be removed from the control panel, and the control panel will be unlocked.
Power Off
To shut cooling off to the unit and to turn off the interior lights of the unit, enter into the options menu on the control panel and press and hold the “set” button for 3 seconds once the indicator is highlighted next to “power
off”. “Power off” will be displayed on the control panel to indicate that the unit is in the power off mode. To turn power back on to the unit, press and hold the “set” key for 3 seconds. The power off indicator will be removed from the control panel, and the set point of the unit will be displayed again.
Power Fail
If your unit has lost power, the control panel will display “power fail” and the number of hours that your unit has been without power, up to a maximum of 50 hrs. The alarm will sound until the condition is acknowledged by pressing the set button or any other button on the control panel.
Door Ajar
If your door has been left open for more than 5 minutes, the control panel will display “door ajar” and will sound an alarm until the door has been closed or any button is pressed on the control panel. If a button
on the control panel has been pressed but the door has not been closed, “door ajar” will continue to be displayed on the control panel until the door has been closed.
Sabbath Mode
The Sabbath mode is a feature that disables portions of the appliance and its controls in accordance with observance of the weekly Sabbath and religious holidays within the Orthodox Jewish community.
To turn Sabbath mode on, press and hold the “Options” button and “^” button for 5 seconds, after which “Sb” will be displayed on the control panel indicating that the unit is in Sabbath mode. To exit Sabbath mode, press and hold the “Options” button and “^” button for 5 seconds, after which the display will return to the set point of the unit.
In the Sabbath mode, the High Temp alarm is active for health reasons. If a high temperature alarm is activated during this time, for example, due to a door left ajar, the alarm will sound for about 10 minutes. The
alarm will then silence on its own and a “high
9
Optional Features
temp” icon will be displayed on the control panel. The high temp icon will continue to display, even if the door is closed, until Sabbath mode is exited and the icon reset.
For further assistance, guidelines of proper usage and a complete list of models with the Sabbath feature, please visit the web at http:\\www.star-k.org.
NOTE
While in Sabbath mode, neither the lights nor the control panel will work until Sabbath mode has been deactivated.
The unit stays in Sabbath mode after a power failure recovery. It must be deactivated with the buttons on the control panel.
Temp Alarm
This feature is designed to provide a warning if the inside temperature reaches an unsafe level. The temperature feature operates on household electricity. It will not function if household electricity is interrupted.
To silence the alarm, press the set button next to the ALARM OFF indicator on the display or any key on the control panel.
Electronic Temp Alarm
If a malfunction causes an unsafe temperature inside the unit, the high temp will display on the control panel and the alarm will sound. To silence the alarm, press the set button next to the “alarm off” indicator on the display or any key on the control panel.
Alarm Function Table
Except during power loss, the red alarm light illuminates whenever there is an alarm status.
Display Status |
Function |
Response |
Cabinet temperature |
Normal Operation |
None |
is displayed. |
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Express Chill |
None |
Display is alternating |
Freezer temperature |
Make sure power is connected. Contact |
between temp and “Hi”. |
too high |
service technician. Press ALARM OFF to |
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shut off audible alarm (beep). |
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Display is showing the |
Door ajar |
Close door. Press ALARM OFF to |
Door Ajar indicator. |
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stop audible alarm (beep). |
Display is showing |
Operational error |
Contact service technician. |
“SY” “CE”. |
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Display is showing |
Operational error |
Contact service technician. |
“SY” “CF”. |
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Display is showing the |
Power failure |
Press ALARM OFF to stop the |
Power Fail indicator. |
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audible alarm (beep). |
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10
Optional Features
Slide-Out Basket (some upright models)
A Slide-Out Basket (some models), located at the bottom of the freezer, provides separate storage space for items that are difficult to store on freezer shelves. To remove the basket, pull out and lift up.
Interior Light
The light comes on automatically when the door is opened. To replace the light bulb, turn the temperature control to OFF and unplug the electrical cord. Replace the old bulb with a bulb of the same wattage.
Adjustable Door Bins (some upright models)
Adjustable door bins are located on the inside on the freezer door and provide flexible storage space. The number of bins provided varies by model.
Adjustable Interior Shelves
(some upright models)
Multi-position adjustable interior shelves can be moved to any position for larger or smaller packages. The shipping spacers that stabilize the shelves for shipping may be removed and discarded.
Smart 
BasketTM System
(some chest models)
This basket helps organize odd-shaped items. To reach other packages in the freezer, slide the basket aside or lift out.
Soft Freeze Zone (some upright models)
Soft Freeze Zone is specifically designed to maintain a higher temperature than the rest of the freezer to store products such as ice cream.
11
Care & Cleaning
CAUTION
Damp objects stick to cold metal surfaces. Do not touch interior metal surfaces with wet or damp hands.
Some upright freezers are frost-free and defrost automatically, but should be cleaned occasionally.
Between Defrostings
To avoid frequent defrosting, occasionally use a plastic scraper to remove frost. Scrape with a pulling motion. Never use a metal instrument to remove frost.
Defrosting
CAUTION
Freezer must be unplugged (to avoid electrical hazard) from power source when defrosting unit.
It is important to defrost and clean the freezer when ¼ to ½ inch of frost has accumulated. Frost may tend to accumulate faster on the upper part of the freezer due to warm, moist air entering the freezer when the door is opened. Remove food and leave the door open when defrosting the freezer.
To Defrost Upright Models with Defrost Drain:
•Remove the drain plug on the inside floor of the freezer by pulling it straight out.
•To access external drain tube on models with a base panel, first remove the two screws from the base panel. Locate the drain tube near the left center under the freezer.
•Place a shallow pan under the drain tube. Defrost water will drain out. Check the pan occasionally so water does not overflow (see figure 1).
•A ½ inch garden hose adapter can be used to drain the freezer directly into a floor drain. If your model is not equipped with an adapter, one can be purchased at most hardware stores.
•Replace the drain plug when defrosting and cleaning are completed. If the drain is left open, warm air may enter the freezer.
Drain Tube
Drain Pan
Figure 1
To Defrost Chest Models with Defrost Drain:
•Place a shallow pan beneath the drain outlet. Pull out the outside drain plug (see figure 2). A ½ inch garden hose adapter can be used to drain the freezer directly into a floor drain (see figure 3). If your model is not equipped with an adapter, one can be purchased at most hardware stores.
Pan
Defrost
Drain Plug
Figure 2
Hose
Adaptor
Defrost
Drain
Plug
Figure 3
12
Care & Cleaning
•Pull out the drain plug inside the freezer (see figure 4). Defrost water will drain out. Check pan occasionally so water does not overflow.
Drain
Plug
Figure 4
•Replace the drain plugs when defrosting and cleaning are completed. If the drain is left open, warm air may enter the freezer.
To Defrost Models without Defrost Drain:
•Place towels or newspapers on the freezer bottom to catch the frost. The frost will loosen and fall.
•Remove the towels and/or newspapers.
•If the frost is soft, remove it by using a plastic scraper. If the frost is glazed and hard, fill deep pans with hot water and place them on the freezer bottom.
•Close the freezer door/lid. Frost should soften in about fifteen (15) minutes.
•Repeat this procedure is necessary.
Cleaning the Inside
After defrosting, wash inside surfaces of the freezer with a solution of 2 tbsp. (25 g) of baking soda in 1 qt. (1 l) warm water. Rinse and dry. Wring excess water out of the sponge or cloth when cleaning in the area of the controls, or any electrical parts.
Wash the removable parts and door basket with the baking soda solution mentioned above, or mild detergent and warm water. Rinse and dry. Never use metallic scouring pads, brushes, abrasive cleaners, or alkaline solutions on any surface. Do not wash removable parts in a dishwasher.
Cleaning the Outside
Wash the cabinet with warm water and mild liquid detergent. Rinse well and wipe dry with a clean soft cloth.
WARNING
If leaving the freezer lid open while on vacation, make certain that children cannot get into the freezer and become entrapped.
Vacation and Moving Tips
Short Vacations: Leave the freezer operating during vacations of less than three weeks.
Long Vacations: If the freezer will not be used for several months:
•Remove all food and unplug the power cord.
•Clean and dry the interior thoroughly.
•Leave the freezer door open slightly, blocking it open if necessary, to prevent odor and mold growth.
Moving: When moving the freezer, follow these guidelines to prevent damage:
•Disconnect the power cord plug from the wall outlet.
•Remove foods, then defrost, and clean the freezer.
•Secure all loose items such as base panel, baskets, and shelves by taping them securely in place to prevent damage.
•In the moving vehicle, secure freezer in an upright position to prevent movement. Also protect outside of freezer with a blanket, or similar item.
13
Power/Freezer Failure
NOTE
Do not open freezer door unnecessarily if freezer is off for several hours.
If a power failure occurs, frozen foods will stay frozen for at least 24 hours if the freezer is kept closed. If the power failure continues, pack seven or eight pounds of dry ice into the freezer every 24 hours. Look in the Yellow Pages under Dry Ice, Dairies, or Ice Cream manufacturers for local dry ice suppliers. Always wear gloves and use caution when handling dry ice.
If the freezer has stopped operating, see “Appliance Does Not Run” in the Troubleshooting Guide. If you cannot solve the problem, call an authorized servicer mediately. If the freezer remains off for several hours, follow the directions above for the use of dry ice during a power failure. If necessary, take the food to a local locker plant until the freezer is ready to operate. Look in the Yellow Pages under “Frozen Food Locker Plants”.
Before You Call
TROUBLESHOOTING |
Before calling for service, review this list. It may save you time and |
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GUIDE |
expense. This list includes common occurrences that are not the result of |
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defective workmanship or materials in this appliance. |
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CONCERN |
POTENTIAL CAUSE |
COMMON SOLUTION |
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APPLIANCE OPERATION |
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Appliance does |
• Appliance is plugged |
• Use another circuit. If you are unsure about the |
not run. |
into a circuit that has a |
outlet, have it checked by a certified technician. |
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ground fault interrupt. |
• See Setting the Temperature Control Section. |
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• Temperature control is |
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in the OFF position. |
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• Appliance may not |
• Ensure plug is tightly pushed into outlet. |
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be plugged in or plug |
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may be loose. |
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• House fuse blown or |
• Check/replace fuse with a 15-amp time- |
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tripped circuit breaker. |
delay fuse. Reset circuit breaker. |
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• Power outage. |
• Check house lights. Call local electric company. |
14
Before You Call
CONCERN |
POTENTIAL CAUSE |
COMMON SOLUTION |
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Appliance runs too |
• Room or outside |
• It’s normal for the appliance to work harder |
much or too long. |
weather is hot. |
under these conditions. |
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• Appliance has recently |
• It takes 24 hours for the appliance to cool |
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been disconnected for |
down completely. |
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a period of time. |
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• Large amounts of warm |
• Warm food will cause appliance to run more |
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or hot food have been |
until the desired temperature is reached. |
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stored recently. |
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• Door is opened too |
• Warm air entering the appliance causes it to |
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frequently or too long. |
run more. Open doors less often. |
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• Door may be |
• See “DOOR PROBLEMS” inBefore You |
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slightly open. |
Call . |
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• Temperature Control is |
• Turn control knob to a warmer setting. Allow |
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set too low. |
several hours for the temperature to stabilize. |
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• Gasket is dirty, worn, |
• Clean or change gasket (See “Care and |
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cracked, or poorly fitted. |
Cleaning Tips”). Worn, cracked or poorly |
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fitting gaskets should be replaced. |
Interior temperature |
• Temperature Control is |
• Turn the control to a warmer setting. Allow |
is too cold. |
set too low. |
several hours for the temperature to stabilize. |
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Interior temperature |
• Temperature Control is |
• Turn control to a colder setting. Allow several |
is too warm. |
set too warm. |
hours for the temperature to stabilize. |
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• Door is kept open too |
• Warm air enters the appliance every time the |
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long or is opened |
door is opened. Open the door less often. |
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too frequently. |
• See “DOOR PROBLEMS” in Before You Call. |
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• Door may not be |
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seating properly. |
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• Large amounts of warm |
• Wait until the appliance has had a chance to |
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or hot food may have |
reach its selected temperature. |
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been stored recently. |
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• Appliance has recently |
• Appliance requires 24 hours to cool |
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been disconnected for |
down completely. |
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a period of time. |
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External surface tem- |
• The external walls |
• This is normal while the compressor works to |
perature is warm. |
can be as much as |
transfer heat from inside the cabinet. |
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30°F warmer than |
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room temperature. |
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SOUND AND NOISE |
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Louder sound levels |
• Modern appliances |
• This is normal. When the surrounding noise |
whenever appliance |
have increased storage |
level is low, you might hear the compressor |
is on. |
capacity and more |
running while it cools the interior. |
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stable temperatures. |
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They require a high |
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efficiency compressor. |
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Longer sound levels |
• Appliance operates at |
• This is normal. Sound will level off or |
when compressor |
higher pressures during |
disappear as appliance continues to run. |
comes on. |
the start of the ON cycle. |
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Popping or cracking |
• Metal parts undergo |
• This is normal. Sound will level off or |
sound when com- |
expansion and |
disappear as appliance continues to run. |
pressor comes on. |
contraction, as in hot |
|
|
water pipes. |
|
Bubbling or |
• Refrigerant (used to |
• This is normal. |
gurgling sound, like |
cool appliance) is |
|
water boiling. |
circulating throughout |
|
|
the system. |
|
15
Before You Call
CONCERN |
POTENTIAL CAUSE |
COMMON SOLUTION |
|
|
|
Vibrating or |
• Appliance is not level. It |
• Level the unit. Refer to “Leveling” in the First |
rattling noise. |
rocks on the floor when |
Steps Section. |
|
it is moved slightly. |
|
|
• Floor is uneven or |
• Ensure floor can adequately support appliance. |
|
weak. Appliance rocks |
Level the appliance by putting wood or metal |
|
on floor when it is |
shims under part of the appliance. |
|
moved slightly. |
|
|
• Appliance is touching |
• Re-level the appliance or move appliance |
|
the wall. |
slightly. Refer to “Leveling” in First Steps. |
WATER/MOISTURE/FROST INSIDE APPLIANCE |
|
|
|
|
|
Moisture forms on |
• Weather is hot and |
• This is normal. |
inside walls. |
humid, which increases |
|
|
internal rate of frost |
|
|
build-up. |
• See “DOOR PROBLEMS” in Before You Call. |
|
• Door may not be |
|
|
seating properly. |
|
|
• Door is kept open too |
• Open the door less often. |
|
long, or is opened |
|
|
too frequently. |
|
WATER/MOISTURE/FROST OUTSIDE APPLIANCE |
|
|
|
|
|
Moisture forms on |
• Door may not be |
• See “DOOR PROBLEMS” in Before You Call. |
outside of walls. |
seating properly, |
|
|
causing the cold air |
|
|
from inside the freezer |
|
|
to meet warm moist air |
|
|
from outside. |
|
ODOR IN APPLIANCE |
|
|
|
|
|
Odor in appliance |
• Interior needs to |
• Clean interior with sponge, warm water, and |
|
be cleaned. |
baking soda. Replace air filter. |
|
• Foods with strong odors |
• Cover the food tightly. |
|
are in the appliance. |
|
DOOR PROBLEMS |
|
|
|
|
|
Door will not close. |
• Appliance is not level. It |
• This condition can force the cabinet out |
|
rocks on the floor when |
of square and misalign the door. Refer to |
|
it is moved slightly. |
“Leveling” in First Steps. |
|
• Floor is uneven or |
• Ensure floor can adequately support freezer. |
|
weak. Appliance rocks |
Level the floor by using wood or metal shims |
|
on floor when it is |
under the appliance or brace floor supporting |
|
moved slightly. |
the appliance. |
LIGHT IS NOT ON |
|
|
|
|
|
Light is not on. |
• The light is burned out |
• Follow directions in “Interior Light” in the |
|
or LED light |
Optional Features section. |
|
is damaged. |
• See “Appliance does not run” inBefore You Call. |
|
• No electric |
|
|
current is reaching |
|
|
the appliance. |
|
|
• Control system |
• Close and reopen door(s) to enable lights. |
|
has disabled lights |
|
|
because one or both |
|
|
doors were left open |
|
|
too long. |
|
|
• Control is in Sabbath |
• Depress MODE key and CONTROL LOCK |
|
mode (Sb is displayed |
key for 3 seconds. |
|
on control). |
|
16
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