Use & Care Guide
Manual de Uso y Cuidado
Kenmore®
CROSSOVERTM
Vacuum Cleaner
Aspiradora
Model/Modelo:
DU3017
Vacuum Cleaner Help Line:
1-877-531-7321 8:00am-5:00pm EST, M-F
www.kenmore.com
Kenmore and the Kenmore logo are registered trademarks of KCD IP, LLC and/or Sears Brands, LLC and are used under license by Cleva North America, Inc. All Rights Reserved.
®
TABLE OF CONTENTS |
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Before Using Your New Vacuum Cleaner .................................................................................. |
2 |
Packing List ....................................................................................................................................... |
2 |
Kenmore Vacuum Cleaner Warranty .......................................................................................... |
3 |
Important Safety Instructions........................................................................................................ |
4 |
Parts and Features........................................................................................................................... |
5 |
Assembly Instructions................................................................................................................. |
6-7 |
Operating Instructions................................................................................................................ |
8-11 |
Performance/Safety Features................................................................................................. |
12-13 |
Vacuum Cleaner Care.............................................................................................................. |
14-21 |
Troubleshooting ....................................................................................................................... |
23-24 |
Requesting Assistance Or Service..................................................................................... |
Back Cover |
BEFORE USING YOUR NEW VACUUM CLEANER
Please read this guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most e ective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-877-531-7321. You will need the complete model and serial numbers when requesting information. Your vacuum cleaner’s model and serial numbers are located on the Model and Serial Number Plate.
Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner.
Model No.____________________________________________
Serial No. ____________________________________________
Date of Purchase ______________________________________
Keep this book and your sales check (receipt) in a safe place for future reference.
PACKING LIST
Your KENMORE VACUUM CLEANER is packaged with the following parts and components assembled separately in the carton:
1 |
CrossOver Body |
1 |
Pet HandiMate® |
1 |
Nozzle |
1 |
Wand |
1 |
Handle & Hose Assembly |
1 |
Quick Start Guide |
1 |
Combination Tool |
1 |
Use & Care Guide |
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1 |
Rotating Dusting Brush |
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KENMORE VACUUM CLEANER WARRANTY
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to: Cleva North America, Inc., 1-877-531-7321
This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period.
This warranty applies for only 90 days from the date of sale if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Cleva North America, Inc., Greenville SC 29607
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IMPORTANT SAFETY INSTRUCTIONS
Read all instructions in this guide before assembling or using your vacuum cleaner.
WARNING:
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow basic safety precautions including the following:
Use your vacuum cleaner only as |
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Turn o all controls before unplugging. |
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described in this manual. Use only with |
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Use extra care when cleaning on stairs. |
Kenmore recommended attachments. |
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Do not put on chairs, tables, etc. Keep |
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Disconnect electrical supply before |
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on floor. |
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servicing or cleaning out the brush area. |
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Do not use vacuum cleaner to pick up |
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Failure to do so could result in the brush |
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unexpectedly starting, causing personal |
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flammable or combustible liquids |
injury from moving parts. |
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(gasoline, cleaning fluid, perfumes, etc.), |
Do not leave vacuum cleaner when |
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or use in areas where they may be |
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present. The fumes from these |
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plugged in. Unplug from outlet when not |
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substances can create a fire hazard or |
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in use and before performing |
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explosion. |
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maintenance. |
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Do not pick up anything that is burning |
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To reduce the risk of electrical shock - |
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or smoking, such as cigarettes, matches, |
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Do not use outdoors or on wet surfaces. |
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or hot ashes. |
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Do not allow to be used as a toy. Close |
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Do not use vacuum cleaner without dust |
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attention is necessary when used by or |
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cup and/or filters in place. |
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near children. |
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Always clean the dust cup after |
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Do not use with a damaged cord or |
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vacuuming carpet cleaners or freshener, |
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plug. If vacuum cleaner is not working |
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powders, and fine dust. These products |
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as it should, has been dropped, |
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clog the filters, reduce airflow and can |
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damaged, left outdoors, return it to an |
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cause damage to the vacuum cleaner. |
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authorized Kenmore service center for |
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Failure to clean the dust cup could cause |
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assessment before using again. |
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permanent damage to the vacuum |
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Do not pull or carry by cord, use cord |
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cleaner. |
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as a handle, close a door on cord, or |
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Do not use the vacuum cleaner to pick |
pull cord around sharp edges or corners. |
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up sharp hard objects, small toys, pins, |
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Do not run vacuum cleaner over cord. |
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paper clips, etc. They may damage the |
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Keep cord away from heated surfaces. |
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vacuum cleaner or dust cup. |
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Do not unplug by pulling on cord. To |
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Unplug before connecting Pet |
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unplug, grasp the plug, not the cord. |
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HandiMate® |
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Do not handle plug or vacuum cleaner |
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You are responsible for making sure that |
with wet hands. |
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your vacuum cleaner is not used by |
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Do not put any objects into openings. |
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anyone unable to operate it properly. |
Do not use with any opening blocked; |
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WARNING: |
keep free of dust, lint, hair, and anything |
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This product contains a chemical know to |
that may reduce air flow. |
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the state of California to cause cancer and |
Keep hair, loose clothing, fingers, and all |
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birth defects or other reproductive harm. |
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parts of body away from openings and |
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moving parts. |
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SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum cleaner is intended for Household use. Read this Use & Care Guide carefully for important use and safety information. This guide contains safety statements under warning and caution symbols.
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PARTS AND FEATURES
It is important to know your vacuum cleaner’s parts and features to assure its proper and safe use. Review these before using your vacuum cleaner.
REPLACEMENT PARTS
Part
Exhaust Filter
Primary Filter
Belt
Part No.
561014108
KC44KDMTZ000
KC28SEDCZ000
To order a replacement part call 1-877-531-7321
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Please pay special attention to these hazard alert boxes, and follow any instructions given. WARNING statements alert you to such hazards as fire, electric shock, burns and personal injury. CAUTION statements alert you to such hazards as personal injury and/or property damage.
ASSEMBLY INSTRUCTIONS
Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to verify that you have received all the components of your new Kenmore vacuum cleaner.
1. Place the body onto the nozzle until body snaps into place.
2. Insert the hose into body until the hose snaps into place.
3. Insert the handle into wand until the handle snaps into place.
4. Insert the wand into the
floor brush until the wand snaps into place.
5. Insert hose clip into the slot on the telescoping wand.
6. Place the floor brush onto the socket.
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7. Push wand forward until the wand snaps in place.
ATTACHMENTS
Insert the combination tool into the holder on the back of the vacuum cleaner as shown.
POWER CORD - WRAPPING
WARNING
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.
1. Make sure that 
upper cord hook 
is in upright 
position as shown. 
2. Wrap power cord loosely around cord hooks.
3. Lock plug retainer onto the power cord.
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OPERATING INSTRUCTIONS
CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT touch the agitator when vacuum cleaner is on. Contacting the agitator while it is rotating can cut, bruise or cause other injuries. Always turn o and unplug from electrical outlet before servicing.
Use caution when operating near children.
POWER CORD - RELEASE & USE
1. Turn the upper cord hook to either side and down to release the power cord.
WARNING
•To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other).
•The plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified technician to install the proper outlet. Do not change the plug in any way.
2. Detach the power cord plug from the power cord and pull the cord o the upper cord hook.
3. Be sure the power cord is locked into the locking notch as shown. This will help manage the cord when operating vacuum cleaner.
4. Plug the polarized power cord into a
120 Volt outlet located near the floor.
WARNING
Personal Injury and Product Damage
Hazard
When any abnormality/failure occurs, stop using the product immediately and disconnect the power plug.
DO NOT use outlets above counters. Damage from cord to items in surrounding area could occur.
5. To restore cord after use turn upper cord hook to the up position, then wrap cord loosely around cord hooks.
WARNING
Electrical Shock And Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.
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OPERATION MODES
UPRIGHT MODE
1. Release the handle by placing foot on the nozzle and pull back
to change handle
position.
2. Press the ON/OFF button to turn the vacuum cleaner on or o .
NOTE: The agitator does not rotate when the vacuum cleaner is in the upright position.
When using the vacuum cleaner on bare floors, press the BARE FLOOR selector to turn o the agitator.
Pressing the BARE FLOOR selector again will turn the agitator on.
CROSSOVER MODE
1. Place vacuum cleaner in the upright position.
2.Press and hold body release.
3.Lift body o
of nozzle.
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ABOVE FLOOR MODE
1. Press WAND RELEASE button.
2. Pull up to release wand for above floor cleaning.
3. Slide attachment collar over open end of wand. Use attachments as needed. See
ATTACHMENT USE TABLE (page 11).
USING ATTACHMENTS ON HANDLE
1.Place the vacuum cleaner in the upright locked position.
2.Remove the handle
from the wand by pressing the HANDLE RELEASE button.
3. Slide attachment collar over open end of handle. Use attachments as needed. See
ATTACHMENT USE TABLE (page 11).
CAUTION
When using attachments, be careful not to overextend the stretch hose when reaching. Trying to reach beyond the hose stretch capability could cause the vacuum cleaner to tip over.
CAUTION
DO NOT pull the vacuum cleaner around the room by the hose. Property damage or personal injury could result.
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ATTACHMENTS
COMBINATION TOOL
The combination tool can be attached to either the handle or the wand. Slide the collar of the tool over the open end of the handle or wand.
Use the combination tool in crevice tool mode for cleaning in tight spaces such as furniture, between cushions, and stairs. See ATTACHMENT USE TABLE (page 11).
Set the combination tool in dusting brush mode by pressing the release button and sliding the dusting brush to the end of the combination tool. Use in dusting brush mode for cleaning loose surfaces such as drapes. See ATTACHMENT USE TABLE
(page 11).
To return the combination tool to crevice tool mode press the release button and slide the dusting brush down the combination tool.
PET HANDIMATE®
The Pet HandiMate® can be attached to either the handle or the wand.
Pet HandiMate® pivots for more convenient cleaning.
Rotating Dusting Brush
Can be used for multiple
applications, floor, furniture
and overhead cleaning, including ceiling fans.
ATTACHMENT USE TABLE
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CLEANING AREA |
= Applicable |
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Between |
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ATTACHMENT |
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Furniture* Cushions* Drapes* |
Stairs |
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Floors |
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Carpet Bare |
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CREVICE TOOL
DUSTING BRUSH
PET HANDIMATE®
Rotating Dusting Brush
* Always clean attachments before using on fabrics.
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PERFORMANCE/SAFETY FEATURES
MOTOR PROTECTION SYSTEM
THERMAL PROTECTOR
This vacuum cleaner has a thermal protector which automatically trips to protect the vacuum cleaner suction motor. If a clog prevents the normal flow of air to the motor, the thermal protector turns the motor o automatically. This allows the motor to cool in order to prevent possible damage to the vacuum cleaner.
To reset thermal protector: Turn the vacuum cleaner o and unplug the power cord from the outlet to allow the vacuum cleaner to cool and the thermal protectors to reset.
CAUTION
Always return the vacuum cleaner to the upright position before using the hose and attachments. Failure to do so may result in overheating of the agitator motors and can cause the thermal protectors to trip.
Check for and remove clogs, and empty dust cup if necessary. Also check and replace any clogged filters. Wait approximately 50 minutes before restarting vacuum cleaner.
BY-PASS VALVE
This vacuum cleaner has a By-Pass Valve which prevents motor overheating and damage. The valve opens to provide cooling air when a clog prevents normal air flow to the vacuum cleaner suction motor. You will notice a change of sound as air rushes through the valve opening.
To correct problem, empty the dust cup and clean the primary filter and pre-filter. If using attachments, adjust suction control to allow for greater air flow.
NOTE: The By-Pass Valve may open when using attachments or when cleaning new carpet due to reduced airflow caused by the attachments themselves or by new carpet lint filling the dust cup quickly.
NOTE: Do not block By-Pass Valve.
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AGITATOR RESET
The agitator has built-in protection against motor damage should the agitator jam. If the agitator slows down or stops, the agitator overload protector shuts o the agitator motor. The vacuum cleaner suction motor will continue to run.
To correct problem: Turn o and unplug vacuum cleaner, remove obstruction, then press the AGITATOR RESET button.
NOTE: Once the agitator motor shuts down, clear jam from agitator and wait a minimum of 20 seconds before resetting.
If the problem persists, have the vacuum cleaner serviced by a qualified technician.
SUCTION CONTROL
The suction control allows you to change vacuum cleaner suction for di erent fabric and carpet weight.
•Opening control decreases suction for draperies and lightweight rugs.
•Closing control increases suction for upholstery and carpets.
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VACUUM CLEANER CARE
Always follow all safety precautions when performing maintenance to the vacuum cleaner.
WARNING
Electrical Shock And Personal Injury Hazard
Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting.
CLEANING EXTERIOR AND ATTACHMENTS
1.Turn o and unplug vacuum cleaner. DO NOT drip water on vacuum cleaner.
2.To clean exterior, or to reduce static electricity and dust build-up, wipe outer surface with a clean, soft cloth that has been dipped in a solution of mild liquid detergent and water, then wrung dry. Wipe dry after cleaning.
Wash crevice tool and rotating dusting brush in warm soapy water, rinse and air dry. Do not clean in dishwasher.
CAUTION
Do not use attachments if they are wet. Attachments used in dirty areas, such as under a refrigerator, should not be used on other surfaces until they are washed. They could leave marks.
VACUUM CLEANER STORAGE
Replace hose and wand in storage position if necessary (see page 6 & 7).
Gather the cord and wrap it loosely around the upper and lower cord hooks. Lock plug retainer onto the power cord.
Store the vacuum cleaner in a dry, indoor area, on the floor with the handle locked in the upright position.
WARNING
Electrical Shock And Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.
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EMPTYING DUST CUP
WARNING
Always unplug power cord from electrical outlet before performing any service on vacuum cleaner.
TO REMOVE DUST CUP
1. Lift dust cup handle located at the top of the dust cup.
2. Pull the dust cup handle up and lift dust cup up and out of the vacuum cleaner.
TO EMPTY DUST CUP
1.Raise dust cup handle to the vertical position.
2.Hold dust cup over a trash container.
3.Press the dust
cup latch downward to release the door.
The door will swing open and the debris will fall into the trash container.
4. Shake the dust cup to release any debris that might hang in the pre-filter.
5. After the dust cup is empty of debris,
firmly close the door. Make sure you hear a “click” sound to indicate that the door is fully latched.
3. Remove any clogs that might be located in the suction port or
filter port area.
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