Jaguar JJM211099101 User Manual

WARRANTY BENEFITS

Publication Part No. JJM 21 10 99 101

About this handbook

This is an important document and should be kept in a safe place.

The information contained in this publication was correct when it went to print. Vehicle design changes that affect servicing or warranty conditions may have been made after this handbook was printed. When this occurs a handbook supplement is added to the literature pack. Subsequent updates can be viewed on the Jaguar Internet site at;

www.ownerinfo.jaguar.com.

Failure to maintain your vehicle in accordance with maintenance schedules and service instructions may invalidate your warranty.

In the interest of development, the right is reserved to change specifications, design or equipment at any time without notice and without incurring any obligations. This publication, or part thereof, may not be reproduced nor translated without our approval. Errors and omissions excepted.

©Jaguar Cars Limited 2008

Published by Jaguar Cars Limited.

Contents

Foreword . . . . . . . . . . . . . . . . . 5

Jaguar Assistance . . . . . . . . . 6

The Jaguar Warranty . . . . . . 14

Vehicle Warranty. . . . . . . . . . 16

Paint/Corrosion

Warranty . . . . . . . . . . . . . . . . 20

Parts and

Accessories Warranty . . . . . 22

Emission Control

System Warranty . . . . . . . . . 24

Foreword

Service Portfolio

INTRODUCTION

Jaguar Cars and your Dealer thank you for buying a new Jaguar vehicle.

The Jaguar Assistance and Warranty gives you an all-round protection that is worthy of one of the world’s finest marques. We want you to feel happy and assured that whether you are driving for business or pleasure - in Europe or the UK

- you are covered by an unrivalled range of services, 24 hours a day.

Listening to your needs

We did not decide which services should be in our Assistance and Warranty package, we listened to Jaguar and Daimler drivers and acted on their advice and guidance. From repairing bodywork to roadside repairs abroad - we have it covered.

THE JAGUAR WARRANTY AND

CONSUMER LAW

This Jaguar Warranty is a

manufacturer’s warranty that

supplements and does not affect

your legal rights under the vehicle

purchase agreement with your

selling Jaguar Dealer or under

applicable national legislation

governing the sale of consumer

goods.

Jaguar Assistance

Service Portfolio

JAGUAR ASSISTANCE

Jaguar Assistance applies only to cars sold new and registered in Europe. For details of the countries covered by Jaguar Assistance, refer to DEFINITIONS AND EXCLUSIONS, page 13.

Jaguar Assistance is a comprehensive assistance programme, designed specifically for Jaguar drivers to promote absolute peace of mind. This programme provides assistance in any motoring emergency, from immobilisation due to mechanical or electrical breakdown or road traffic accident, to minor emergencies such as a puncture or running out of fuel. The benefits of Jaguar Assistance are available throughout the new vehicle warranty period however limitations apply to specific causes of immobilisation.

Where roadside repair is not possible, you and your passengers travelling with you will be provided with an alternative means of reaching your destination, or returning home.

With a comprehensive range of benefits including car hire, vehicle redelivery and hotel accommodation, Jaguar Assistance is available throughout Europe 24 hours a day, every day of the year.

Please take time to familiarise yourself with the benefits and procedures for obtaining assistance, taking into account the terms and conditions, see TERMS

AND CONDITIONS OF COVER, page

10.

OBTAINING ASSISTANCE

It is important that you call the telephone number listed for your country of residence and vehicle registration, irrespective of where you have broken down within the countries listed in

DEFINITIONS AND EXCLUSIONS, page

13.

If you are in any doubt as to whether you require assistance, please telephone Jaguar Assistance first. Do NOT make your own arrangements.

Please note that you will be asked for the following information when contacting Jaguar Assistance:

• Your name and exact location

• The registration number of your

Jaguar

• A brief description of the incident

• A contact telephone number.

Jaguar Assistance

Austria - 892 40 40

If outside Austria + 43 1 892 40 40 Belgium - 02 773 6189 If outside Belgium + 32 2 773 6189 Croatia - 213 256 302

If outside Croatia + 43 1 213 256 302 Czech Republic - 28 300 2760

If outside Czech + 42 028 300 2760 Denmark - 333 27000 If outside Denmark + 45 333 27000 Estonia - 269 79164

If outside Estonia + 37 269 79164 Finland - 0944 0866

If outside Finland + 358 944 0866 France - 01499 38028 If outside France + 33 1499 38028 Germany - 800 1836 888

If outside Germany + 49 611 7320 150

Germany - US Military Vehicles:

800 53 35 577 If outside Germany + 49611 7320 591 Greece - 210 99 55 938 If outside Greece + 30 210 99 55 938 Hungary - 266 4097 If outside Hungary + 36 1 266 4097 Italy - 800 571 175 If outside Italy + 39 02266 09574

Latvia + 371 67 11 2204 Lithuania - 8 52 49 9007

If outside Lithuania + 370 52 49 9007

Luxembourg + 32 2 773 61 89 Republic of Ireland - 01 637 3607

If outside R.O.I. + 353 1 6373607 Netherlands - 0800 099 8808

If outside N’lands + 31 2085 12234 Norway - 22 08 61 45

If outside Norway + 47 22 08 61 45 Poland - 22 522 2576 If outside Poland + 48 22 522 2576

Portugal - 21 780 6274 If outside Portugal + 351 21 780 6274

Romania - 0214055463 If outside Romania + 40 214055463 Slovakia- 555 71325 If outside Slovakia + 421 2555 71325 Slovenia - 525 03 6533 If outside Slovenia + 431 525 03 6533 Spain - 902 12 00 41 If outside Spain + 34 91 325 5551 Sweden - 08 65 58 888 If outside Sweden + 46 8 65 58 888 Switzerland - 044 2833587 If outside Switzerland + 41 442 833 587

Turkey + 90 212 337 4386 Ukraine - 80 444942950

If outside Ukraine + 380 444942950 United Kingdom - 0800 246 844

If outside UK + 44 208 603 9699

Calls to Jaguar Assistance may be recorded in order to assist in confirming details of calls that may be incomplete or unclear. In addition, recordings may be used for training purposes.

Jaguar Assistance

COVER IN YOUR OWN COUNTRY

Home and roadside assistance

If your vehicle is immobilised, whether at home or elsewhere, Jaguar Assistance will attend to your vehicle. If the problem cannot be resolved we will recover your vehicle to the nearest or most appropriate Jaguar Authorised Repairer (or Jaguar Approved Body Repair Centre).

If the vehicle cannot be repaired within 4 hours, cover includes the following benefits:

1. Car hire

If following assistance by Jaguar Assistance, your vehicle cannot be repaired within 4 hours, you may be eligible for a replacement vehicle while your vehicle is being repaired. A valid driving licence and credit card deposit to cover any additional costs will be required. Please note that we cannot guarantee availability of vehicles with accessories such as roof racks, tow bars, etc.

2. Onward travel

Following assistance by Jaguar Assistance, if your vehicle repair cannot be completed within 4 hours and your vehicle remains immobilised, we will wherever possible organise and pay for you and your passengers to continue your journey or return home by first class rail or scheduled economy air travel.

3. Hotel accommodation

If the breakdown occurs more than 80 kms from your home address and overnight accommodation is a more practical option, we will pay for the cost of hotel accommodation for you and your passengers (subject to agreed limits).

In addition

Jaguar will provide:

Vehicle redelivery

If your vehicle has been recovered by Jaguar Assistance to a Jaguar Authorised Repairer (or Jaguar Approved Body Repair Centre) which is located more than 80 kms from your home address, we will arrange for the vehicle to be returned to your home address following completion of the repair.

COVER WHEN TRAVELLING OUTSIDE YOUR OWN COUNTRY

For details of the countries covered by Jaguar Assistance, refer to DEFINITIONS

AND EXCLUSIONS, page 13.

Roadside assistance and recovery

If your vehicle is immobilised and the problem cannot be resolved at the roadside, we will organise and pay for recovery of your vehicle to the nearest Jaguar Authorised Repairer (or Jaguar Approved Body Repair Centre).

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