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HP NetServer E 60
Installation Guide
Online Version: B
Updated May 1999
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Notice
The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. Hewlett-Packard shall
not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material.
Hewlett-Packard assumes no responsibility for the use or reliability of its software
on equipment that is not furnished by Hewlett-Packard.
This document contains proprietary information that is protected by copyright.
All rights are reserved. No part of this document may be photocopied,
reproduced, or translated to another language without the prior written consent of
Hewlett-Packard Company.
Adaptec® is a registered trademark of Adaptec Inc. ATI® is a registered trademark of
ATI Technologies, Inc. Intel® and Pentium® are registered trademark of Intel
Corporation. Microsoft®, Windows NT®, Windows 95® and Windows 2000® are
registered trademarks of Microsoft in the U.S. and other countries. Torx® is a
registered trademark of CamCar/Textron, Inc. Novell®, and NetWare® are registered
trademarks of Novell, Inc. in the U.S. and other countries. Symantec® is a registered
trademark of Symantec, Inc. pcANYWHERE32 is a trademark of Symantec, Inc.
CompuServe is a U.S trademark of CompuServe, Inc.
Hewlett-Packard Company
Network Server Division
Technical Marketing / MS 45S-LE
10955 Tantau Avenue
Cupertino, California 95014 USA
© Copyright 1999, Hewlett-Packard Company.
Audience Assumptions
This guide is for the person who installs, administers, and troubleshoots LAN
servers. Hewlett-Packard Company assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with
hazardous energy levels.
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Contents
1 Setting Up the HP NetServer E 60...............................................................1
Setup Steps ...................................................................................................1
Preparations...............................................................................................1
Installation Options.....................................................................................2
Configuring the System..............................................................................5
2 Controls, Indicators, and Ports................................................................... 9
Front Panel ....................................................................................................9
Rear View ....................................................................................................11
Power-Up and Power-Down Procedures.......................................................13
Power-Up Procedure................................................................................13
Power-Down Procedure............................................................................13
3 Removing and Replacing the System Cover............................................15
Removing and Replacing the Cover.............................................................15
Tools Required.........................................................................................15
Removing the Cover................................................................................15
Replacing the Cover.................................................................................17
Adjusting the System Feet............................................................................18
4 Installing Mass Storage Devices...............................................................19
Introduction..................................................................................................19
Boot Priority.................................................................................................19
Installing Mass Storage Devices...................................................................20
Embedded SCSI Controller Configuration ................................................21
Tools Required.............................................................................................21
Installing Hard Disk Drives ...........................................................................21
Installing the Optional HP NetServer E 60 Duplexing Cable Kit....................26
Installing the Optional HP NetServer E 60 External SCSI Cable Kit .............26
5 Installing Additional Memory ....................................................................29
Introduction..................................................................................................29
Tools Required.............................................................................................29
Installation Basics ........................................................................................29
Installing Additional DIMMs..........................................................................29
Removing DIMMs ........................................................................................32
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6 Installing Additional Boards......................................................................35
Introduction..................................................................................................35
Tools Required.............................................................................................35
Installation Basics ........................................................................................35
Interrupt Sharing ......................................................................................35
Using the Primary or Secondary PCI Bus.................................................36
PCI Slot Initialization Order......................................................................37
Installing a Disk Array Controller Board and Altering the Boot Priority ......37
Installing Accessory Boards..........................................................................37
Removing Accessory Boards........................................................................40
7 Installing a Second Processor .................................................................. 41
Introduction..................................................................................................41
Tools Required.............................................................................................41
Installation Steps..........................................................................................41
Open the NetServer E 60.........................................................................41
Determine Where to Place the Processor Module ....................................42
Install the Processor Module ....................................................................42
Upgrading the Firmware...............................................................................44
Reinstalling the NOS....................................................................................44
Removing a Processor Module.....................................................................45
8 Connecting the Monitor, Keyboard, Mouse, and UPS ............................. 47
9 Configuring the Server Using the HP NetServer Navigator CD-ROM.....49
Contents of the HP NetServer Navigator CD-ROM.......................................49
Obtaining NetServer Product History............................................................49
Readme File ................................................................................................50
Viewing the Readme File .........................................................................50
Configuration Assistant and Installation Assistant.........................................50
Run Configuration Assistant and Installation Assistant..............................51
Express Configuration..............................................................................51
Custom Configuration ..............................................................................53
Replicate Configuration............................................................................55
HP Management Solutions...........................................................................55
HP TopTools............................................................................................55
pcANYWHERE32 ....................................................................................57
NetServer Utilities....................................................................................57
User Preferences .....................................................................................57
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10 Information Assistant ................................................................................59
Overview......................................................................................................59
Using Information Assistant..........................................................................59
Getting Help.............................................................................................59
Finding Information..................................................................................60
Copying and Printing Information.............................................................61
Installing HP Information Assistant Software ................................................61
Installing from the CD-ROM.....................................................................61
11 Using the BIOS Setup and SCSI Select Utilities......................................63
Using the BIOS Setup Utility ........................................................................63
User Preferences .....................................................................................63
Security....................................................................................................63
Configuration ...........................................................................................64
Configuring ISA Non-Plug-and-Play Boards (Optional).................................64
Reserving Resources for ISA Non-Plug-and-Play Boards.........................65
Configuring an ISA Non-Plug-and-Play Board..........................................65
Enabling the Remote Console Feature.........................................................67
About the Remote Console Feature .........................................................68
Using the SCSI Select Utility........................................................................69
Configure/View Host Adapter Setting .......................................................69
SCSI Disk Utilities....................................................................................70
12 Troubleshooting ........................................................................................71
Troubleshooting Tools..................................................................................71
Common Installation Problems.....................................................................71
If the System Will Not Power On..............................................................72
Troubleshooting Sequence.......................................................................72
Error Messages............................................................................................73
No Error Messages Displayed ..................................................................73
Clearing the CMOS Configuration............................................................75
Hardware Problems......................................................................................77
The Monitor Does Not Work.....................................................................77
The Keyboard or Mouse Does Not Work ..................................................78
The CD-ROM Drive Does Not Work.........................................................78
A SCSI Device Does Not Work................................................................78
Password Problems......................................................................................79
Resetting Lost Passwords ........................................................................79
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Contents
Battery Problems..........................................................................................80
To Install a Replacement Battery .............................................................80
Problems Running the Setup Program .........................................................81
A Specifications ............................................................................................83
Environment.................................................................................................83
Hardware .....................................................................................................83
Video Display Modes....................................................................................84
Weight and Dimensions ...............................................................................85
Power Supply Specifications ........................................................................85
System Board Layout...................................................................................86
B Regulatory Information .............................................................................87
Regulatory Notices - Electromagnetic Compliance.......................................87
Notice for United States (Federal Communications Commission)............87
Notice for Canada (Industry Canada) .......................................................88
Notice for Japan.......................................................................................89
Notice for Korea.......................................................................................90
Notice for Taiwan: Class A Warning Statement........................................91
Notice for European Union.......................................................................91
Notice for the United Kingdom: General Approval...................................91
Declaration of Conformity (US, EU, Australia)..........................................92
Regulatory Notices - Product Safety.............................................................93
CD-ROM Electrical Safety Statement.......................................................93
Laser Safety Statements..........................................................................93
Batteries...................................................................................................95
Noise Declaration and Ergonomics...........................................................96
C Service and Support.................................................................................. 97
D Warranty and Software License................................................................99
Warranty......................................................................................................99
HP Software Product License Agreement.....................................................99
Non-Nuclear Usage....................................................................................101
Index .............................................................................................................103
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1 Setting Up the HP NetServer E 60
Setup Steps
It is important that you follow the setup steps in the exact order shown below.
Skip any steps that do not apply to you. To provide further details, these steps
include references to other sections of this manual and to other documents.
Preparations
CAUTION The HP NetServer E 60 weighs approximately 31 pounds,
excluding a keyboard or monitor. Use appropriate lifting
precautions when you move it.
Verify Contents Unpack the contents of the shipping box.
Verify the contents of the shipping box against the
Contents list included with your HP NetServer E 60. If
anything is missing or damaged, call your reseller.
Save Packaging Store the empty boxes and packing material in a safe
place. This is especially important if you plan to ship
the HP NetServer E 60 elsewhere for final installation.
Find System
Configuration CD
HP NetServer Navigator CD-ROM
This CD-ROM is used to configure and troubleshoot the
HP NetServer E 60. It is shipped with each E 60.
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Chapter 1 Setting Up the HP NetServer E 60
Support
Documentation
Installation Options
WARNING Before removing the cover, always disconnect the power cord
HP NetServer E 60 Installation Guide
This document describes installation, hardware
upgrades, configuration, and troubleshooting of your
HP NetServer E 60.
HP NetServer Online Documentation CD-ROM
A hypertext online documentation system that contains
the entire set of documentation for the E 60. See
Chapter 10 for details on using this.
Technical Reference Card
A card that summarizes key technical data on the E 60.
It is attached to the inside of the E 60.
and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects such as tools
or jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.
WARNING The following upgrades (PCI cards, memory DIMMs, hard
disk drives, and processor modules) require removing the
cover from the HP NetServer E 60. BE SURE to disconnect
power from the unit before opening it. BE SURE to observe
appropriate ESD precautions when handling electronic
components.
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Chapter 1 Setting Up the HP NetServer E 60
If Installing
Accessories,
remove Cover
Add Hard Disk
Drives
See Chapter 3, "Removing and Replacing the System
Cover."
For details see Chapter 4, "Installing Mass Storage
Devices."
An optional external SCSI port cable kit is
available to extend one of the system's embedded
SCSI ports to the rear of the system.
Add Memory
Use HP DIMMs only.
Supported DIMMs may be installed in any
combination, in any sockets.
For details see Chapter 5, "Installing Additional
Memory."
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Chapter 1 Setting Up the HP NetServer E 60
Add PCI Boards
Add a Processor
Replace the Cover
Note that slot assignments of disk drive controller
cards affects boot order.
For details see Chapter 6, "Installing Additional
Boards."
The HP NetServer E 60 supports either
Pentium II or Pentium III processors. Do not mix
Pentium II and Pentium III processors in the
system. Do not mix processors with different
clock speeds in the system.
For details see Chapter 7, "Installing a Second
Processor."
Be sure cables are properly routed and all
components are fully seated.
For details see Chapter 3, "Removing and
Replacing the System Cover."
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Chapter 1 Setting Up the HP NetServer E 60
Configuring the System
1) Connect
Peripherals
2) Boot the HP
NetServer Navigator
CD-ROM
3) Read the System
Readme File
4) Run Configuration/
Installation
Assistant
For details on rear panel interface connectors, see
Chapter 2.
For details on connecting the keyboard, mouse,
monitor, and UPS, see Chapter 8.
Turn on the monitor. Press the power-on button on
the HP NetServer, and press the eject button on the
CD-ROM drive.
Place the HP NetServer Navigator CD-ROM in the
drive, and close the drive. Press the Reset button. If
the system fails to restart, follow the instructions on
the screen.
When the HP Navigator starts, you can set the time
and date, and change the display language.
For details, see Chapter 9, "Configuring the Server
Using the HP NetServer Navigator CD-ROM."
Select View Readme from the HP Navigator main
menu. The Readme file contains the latest
information to help you install your HP NetServer.
If you want to change the language, select Set
Preferences from the HP Navigator main menu and
choose a language. From the Navigator main menu,
select Configuration and Installation Assistant.
Select Express from the next screen to begin the
Express mode of configuration.
5) Choose a NOS
Select the Network Operating System (NOS) you
will install from the choices displayed.
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Chapter 1 Setting Up the HP NetServer E 60
6) Select the NOS
Installation Mode
7) Read Configuration
Advisor
Automated NOS install: If you select certain
versions of Novell NetWare or Microsoft
Windows NT Server, you will be asked, "Would
you like to use HP's automated mode of NOS
installation?" Choose automated NOS
installation mode for a first-time installation of
Novell NetWare or Microsoft Windows NT
Server on a factory configured HP NetServer
E 60.
Manual NOS install: You will need to perform
a manual NOS installation if you are installing
a NOS other than Novell NetWare or Microsoft
Windows NT Server, or if you replace HP
components. (For example, if you disable the
embedded 10/100TX LAN adapter and replace
it with an HP network interface card or a third
party card, install the NOS manually.)
Configuration Advisor will appear. It provides
information on optimizing hardware
configuration and resource settings. It includes
notes on specific operating systems.
8) Configure Disk
Array
9) Create the Drivers
Diskette if you
selected a manual
NOS Install
6
If you've installed an optional HP NetRAID-3Si disk
array controller accessory, select Execute on the
Configure Disk Array screen to start the utility that
configures the disk array.
On the Create Driver Diskette(s) screen, select
Create Drivers Diskette(s).
On the Show NOS Installation Instructions screen,
select Save to Disk. Then print out the NOS
installation instructions from the disk. Read these
instructions before starting to install the NOS.
Follow the instructions on the screen and the
Network Operating System Installation Instructions
to perform the manual NOS installation.
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Chapter 1 Setting Up the HP NetServer E 60
10) Run DiagTools
(Optional)
11) HP NetServer
Management
12) Install Information
Assistant
(Optional)
13) View Order
Assistant
(Optional)
To verify that the HP NetServer hardware is fully
functional, create a DiagTools diskette to run
DiagTools from after configuration. Select
NetServer Utilities from the HP Navigator main
menu, and then select DiagTools from the
NetServer utilities menu.
Refer to the HP NetServer Management
Reference Guide to install HP TopTools, set up
the Remote Console feature and other server
management options.
Information Assistant is an online documentation
viewer that will help you support your HP
NetServer. It includes all system documentation.
It may be run from any PC running Windows.
The software is installed from the HP NetServer
Online Documentation CD-ROM included with
your system. Insert this CD into your PC's
CD-ROM drive or a networked CD-ROM drive.
This is on the World Wide Web at:
http://www.hp.com/go/netserver
Order Assistant lists HP accessories, cables, and
connectors for your HP NetServer E 60.
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2 Controls, Indicators, and Ports
Front Panel
Before installation, familiarize yourself with the HP NetServer E 60's switches
and LED (Light Emitting Diode) indicators. The connections, switches,
indicators, ports and the user-serviceable internal components of the NetServer
E 60 are shown in Figure 2-1.
Figure 2-1. Front Panel
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Chapter 2 Controls, Indicators, and Ports
Table 2-1 shows the Control panel switches and the associated indicator definitions.
Table 2-1. Control Panel Switch and Indicators
Control / Indicator Description
Power On/Off/Sleep
Switch
On/Off/Sleep LED
Drive Active LED
The power button acts as both a button for transitioning
the system between the on and sleep states, and for
transitioning the system between the off and on states.
With the system on, pressing this button will set the
system into the sleep state. The term "sleep" refers to a
low latency (reduced power consumption) wake up state.
In this state the system appears to be off (no display; hard
disks and CD-ROM drives are not spinning). When the
system detects activity (i.e., mouse, keyboard, or certain
types of LAN activity), the system will become fully
operational. The prerequisite here is that the operating
system must support power management based on the
ACPI (Advanced Configuration and Power Interface)
standard. For example, Microsoft Windows 98 and 2000
allow the function of the button to be configured via a
user interface.
The power button also has the capability to
unconditionally power off the system when the button is
held in for over four seconds (until the system powers
off).
If the operating system does not support power
management using ACPI, the power button will act as a
normal power button (on/off only).
This green LED indicator remains steady on when the
system is running, and off when the system is off. This
indicator blinks once per second when the system is in
sleep state.
This yellow LED indicator flashes during SCSI or IDE
disk drive activity.
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Chapter 2 Controls, Indicators, and Ports
Rear View
The ports and connectors in the rear are listed below, and shown in Figure 2-2.
• The system includes a LAN port based on the Intel 82559 10/100 BaseT
Fast Ethernet PCI embedded controller. It has an RJ-45 LAN connector
and two LEDs to indicate LAN speed and valid connection.
• The Serial Port A is a standard serial port.
• The Serial Port B is a standard serial port.
• The Parallel Port is a standard parallel port which supports Extended
Capabilities Port (ECP) / Enhanced Parallel Port (EPP).
• The Mouse Port accepts a standard mouse with a PS/2 connector.
• The Keyboard Port accepts a standard keyboard with a PS/2 connector.
• The Monitor Port interface specifications are listed in the "Video Display
Modes" section of Appendix A.
• The Power Connector accepts a standard power cable to connect the HP
NetServer E 60 with the site power supply.
• To install an external SCSI port you need the optional HP NetServer E 60
External SCSI Port Cable Kit (P/N D8214A).
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Chapter 2 Controls, Indicators, and Ports
Key Lock
External SCSI
Port Knock-out
Power
Keyboard
Mouse
Serial Port A
Parallel Port
Serial Port B
LAN RJ45
Video
SVGA
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Figure 2-2. Rear Panel and Ports
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Chapter 2 Controls, Indicators, and Ports
Table 2-2 shows the LAN LED indicators.
Table 2-2. LAN Port (RJ45) LED Indicator Definitions
Indicator Definition
Link LED
LAN Speed Indicator
This green LED is the activity/link indicator. When
steady on, this LED indicates a valid LAN link. This LED
will also flash when there is LAN activity.
This yellow LED is the LAN speed indicator. The LED
remains off to indicate 10 Mbps, and steady on to indicate
100Mbps LAN speed.
Power-Up and Power-Down Procedures
Power-Up Procedure
NOTE Turn on power to the monitor connected to the E 60 before
you power-on the E 60. This allows proper auto-configuration
of video output of the E 60 as it boots up.
When you press the power button on the control panel, the E 60 powers up and
loads the operating system. The system runs a set of Power On Self Tests (POST)
during this process. For details refer to Chapter 12, "Troubleshooting."
Power-Down Procedure
1. Log off all users (schedule the power down for a time when the fewest
users will be affected by the server being down). If you will be doing any
kind of hardware or software upgrade, be sure your server's data has been
backed up. Follow instructions in your network operating system (NOS)
documentation to gracefully shut down all networking software and
applications.
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Chapter 2 Controls, Indicators, and Ports
2. Press the power switch on the HP NetServer's control panel when
prompted by the operating system. Normally this is the complete
procedure.
NOTE The power supply will continue to provide standby current to
the NetServer until the power cable is disconnected from the
rear panel.
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3 Removing and Replacing the
System Cover
Removing and Replacing the Cover
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect the power cord to
avoid exposure to high energy levels that may cause burns
when parts are short-circuited by metal objects such as tools
or jewelry. Disconnect telephone cables to avoid exposure to
shock hazard from telephone ringing voltages.
Tools Required
To remove and replace the cover, you will need a Torx® 15 driver or ¼-inch flat
blade screw driver.
Removing the Cover
To remove the cover, follow these steps:
NOTE These steps do not include the removal of the front bezel of the
system. You do not need to remove the front bezel of the
HP NetServer E 60 to install internal accessories, such as
memory or mass storage.
1. Turn off the NetServer and disconnect the power cord and any phone line.
2. Unlock the cover: use the key in the key bag located on the rear of the
NetServer. The locking mechanism is at the rear (see Figure 3-1).
3. Remove six (6) Torx 15/slotted screws (see Figure 3-1 ).
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Chapter 3 Removing and Replacing the System Cover
Key Lock
Screws
Screws
Figure 3-1. Screws and Lock Holding on Cover
4. Remove the NetServer cover. Place your hands near the bottom front of
the cover, one along each side. Pull the cover slightly back to release it
and then lift up and off the chassis (see Figure 3-2).
Figure 3-2. Removing the Cover
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Chapter 3 Removing and Replacing the System Cover
Front of Chassis
Replacing the Cover
To replace the cover, follow these steps:
1. If necessary, return the air duct to its closed position.
2. Place one hand on either side of the cover and press inward lightly while
lowering the cover onto the chassis. The cover has flanges that rest on the
rails inside the chassis (see Figure 3-3).
Bottom of Chassis
Figure 3-3. Replacing the Cover
3. Push the cover forward until it is seated in place.
4. Replace the six (6) Torx 15/slotted screws in the rear (see Figure 3-1).
5. Relock the cover.
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Chapter 3 Removing and Replacing the System Cover
Adjusting the System Feet
When adding internal accessories to the system, turn the feet inward so that the
system will lay flat on its side on the floor.
Figure 3-4. Turn Feet Inward before Laying the NetServer on Its Side
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4 Installing Mass Storage Devices
Introduction
The HP NetServer E 60 comes standard with an IDE CD-ROM and a floppy disk
drive (some models also include a SCSI hard disk drive and a tape backup drive).
The internal mass storage cage can hold, and cabling is provided for, up to four
Ultra Wide SCSI hard disk drive devices.
The SCSI cable has five 68-pin, high-density connectors for the available hard
disk drive shelves. One or two of these connectors will be attached to the factory
installed hard disk and optional tape drive. Refer to the Reference card on the
system chassis for details. One 68-pin connector is attached to a 68- to 50-pin
adapter, reserved for the optional tape drive.
The embedded dual-channel Ultra Wide PCI SCSI controller includes SCSI
channels A and B. Channel A is used for cabling the factory installed hard disk
drive and up to four additional SCSI drives (including an optional tape drive).
Channel B may be used in a duplexing arrangement or to accommodate an
external mass storage solution (either require an additional cable kit). Duplexing
requires that at least two hard disk drives be installed.
Devices in the HP NetServer E 60 are cable terminated.
Boot Priority
By default, the HP NetServer searches for bootable devices in the order shown
below.
• IDE CD-ROM Drive
• Floppy Disk Drive
• Embedded SCSI A
• Embedded SCSI B
On each controller, the server scans for a boot device starting at device ID 0 and
works up the ID numbers. The system's embedded controller is always SCSI
ID 7.
The optional bundled tape drive takes SCSI address ID 4.
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Chapter 4 Installing Mass Storage Devices
For information about booting off of a hard disk connected to an accessory board,
see "Installing a Disk Array Controller Board and Altering the Boot Priority" in
Chapter 6.
NOTE The boot order can be changed using the system's BIOS Setup
utility (press [F2] during the boot process).
Installing Mass Storage Devices
The following table shows how mass storage devices may be added to the HP
NetServer E 60:
Interface Max Number
of Devices
Possible
Floppy 1 Factory installed floppy drive in slot
IDE 2* Factory installed CD-ROM drive in
Ultra Wide
SCSI
Channel A
Ultra Wide
SCSI
Channel B
* The primary connector is cabled to the factory-installed CD-ROM drive. A
secondary connector is available, but requires an additional standard IDE
cable. Uses of the secondary connector is not supported by Hewlett-Packard.
** Both SCSI channels (A and B) can support up to 7 devices; however,
there are only enough internal storage shelves for 5 devices. Channel B is
typically used to install external SCSI devices. If you decide to duplex
internal drives using Channel B, you are restricted to available internal
drives.
up to 5**
up to 7** Embedded SCSI controller
Installed Devices and
Addresses
1 (top shelf)
shelf 2 (Primary)
• Optional Tape Drive in shelf 3
(address=ID 4)
• Factory installed Hard Disk in
shelf 4 (address=ID 0)
• Embedded SCSI controller
(address=ID 7)
(address=ID 7)
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Chapter 4 Installing Mass Storage Devices
Embedded SCSI Controller Configuration
Typically, no configuration of the embedded SCSI controller is required. You do
have the option of reassigning the designation of channel A and B. In order to
verify or modify SCSI host adapter settings, or to low-level format SCSI disks or
verify SCSI media, run the SCSI Select Utility. See Chapter 11, "Using the BIOS
Setup and SCSI Select Utilities," for further information.
CAUTION You may not connect high voltage differential (HVD) SCSI
devices on the embedded SCSI bus or you will damage the
devices.
Tools Required
To secure the hard disk drives in the hard disk drive cage, you will need a Torx
15 driver or ¼-inch flat blade screw driver. Check your device's documentation
for additional tool requirements.
Installing Hard Disk Drives
1. If the system is already installed and working, gracefully power down the
system as described in Chapter 2.
2. Disconnect the power cables and any external cables connected to the
system. If necessary, label them to expedite reassembly.
3. Remove the cover and turn in the system feet (so that the system will lay
flat on its side) as described in Chapter 3.
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Chapter 4 Installing Mass Storage Devices
4. Lay the server on its side (components showing). Unsnap the air duct and
move it out of the way (see Figure 4-1).
Figure 4-1. Moving the Air Duct
5. Loosen three captive screws on the mass storage cage (see Figure 4-2).
6. Unplug the power and SCSI cables to any hard disk drives already in the
cage.
CAUTION Install and remove connectors carefully, and avoid displacing
any the pins.
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Chapter 4 Installing Mass Storage Devices
Top
Drive Cage
Hard Disk
Screws
Front
Figure 4-2. Captive Screws Holding the Hard Disk Drive Cage
7. Remove the cage (see Figure 4-3).
CAUTION All mounting screws that thread into the hard disk drive must
be #6-32 and not exceed ¼-inch in length. Longer screws
may cause internal damage to the mass storage device.
Damage caused by incorrect mounting screws is not covered
by the HP warranty.
8. Slide the drive into the cage opening with the cable connectors toward the
rear of the system (see Figure 4-3). Align the screw holes on the drive (or
the shelf or brackets) with the screw holes in the hard disk drive cage.
NOTE If the hard disk drive you are planning to install already has a
mounting tray attached, you must remove it before you can
install the drive in your HP NetServer E 60.
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Chapter 4 Installing Mass Storage Devices
Figure 4-3. Adding a Hard Disk Drive
9. Install the screws that secure the drive (or the shelf or the brackets) to the
mass storage cage. First, attach one of the screws through the round screw
hole at the rear of the cage, then through the elongated hole at the front of
the cage. Repeat on the other side of the cage (see Figure 4-4).
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Chapter 4 Installing Mass Storage Devices
Tabs
4th
3rd
2nd
1st
HDD 1
HDD 2
HDD 3
HDD 4
Figure 4-4. Hard Disk Drive Cage Screw Holes
10. Reinstall the mass storage cage. Make sure the tabs at the front on the
cage slide into the slots provided for them (see Figure 4-3).
11. Connect the SCSI cable to the disk drive. There are five connectors on the
SCSI cable. The first four are intended for the four hard disk drive
positions in the hard disk drive cage. The end connector is intended for
the optional tape drive.
12. Connect the power cable to the drives. The power cable is split into two
cables, each with three power connectors. The designed distribution is:
One string of three: CD-ROM, optional tape drive, top hard disk drive.
Second string of three: lower three hard disk drives.
If a power connector has no mate, for example, no optional tape drive
installed, leave it unconnected and use connector designed for the device
you are connecting.
13. Replace the NetServer cover, external cables, and power cord.
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Chapter 4 Installing Mass Storage Devices
Installing the Optional HP NetServer E 60
Duplexing Cable Kit
The E 60 can be configured to allow two-channel duplexing using the embedded
SCSI controller. This means that if you intend to mirror drives you have the
additional safety option of having your mirrored drives on two different SCSI
channels in case one channel goes down. It requires you have at least two hard
disk drives be installed in the hard disk drive cage, and a second SCSI cable (HP
NetServer E 60 SCSI Duplex Cable Kit P/N D8212A).
To cable the duplex configuration refer to the figure below:
Figure 4-5. Duplex and Non-Duplex Cabling
Installing the Optional HP NetServer E 60 External
SCSI Cable Kit
The E 60 can be configured to extend one of its SCSI channels (typically channel
B) to an external connector. This allows you to connect additional external mass
storage devices to the second channel of the system's embedded SCSI controller.
It requires a second SCSI cable (HP NetServer E 60 External SCSI Cable Kit part
number D8214A).
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Chapter 4 Installing Mass Storage Devices
1. To install the external cable, connect one end to the free SCSI connector
on the System board (refer to the Technical Reference Card on the chassis
for location).
2. Using a flat blade screwdriver, pop out the external SCSI knock-out at the
rear of the system (see Figure 4-7 for location).
3. Thread the cable from the SCSI channel B connector, between the
processor cage and the factory installed AGP Video board, to the cutout at
the rear of the chassis (see Figure 4-6).
Figure 4-6. Threading External SCSI Cable
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Chapter 4 Installing Mass Storage Devices
4. Install the external connector end of the cable to the rear where the
knockout was removed and insert the two threaded studs from the outside
(see Figure 4-7).
28
Figure 4-7. Connecting the Cable to the Rear of the System
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5 Installing Additional Memory
Introduction
The NetServer E 60's main memory is implemented with 3.3V, 100 MHz,
unbuffered SDRAM DIMMs (Dual In-Line Memory Modules). The NetServer
E 60 ships with at least 64 MB of main memory and supports up to 1 GB.
Memory is available in the following DIMM capacities: 64, 128, and 256 MB.
Tools Required
Use an anti-static service kit (3M 8501/8502/8503 or equivalent). This kit
includes a static-dissipating work surface, a chassis clip lead, and a wrist strap.
Installation Basics
There are four DIMM sockets on the system board. See Figure 5-1 for socket
location. DIMMs may be installed in any combination in any socket. However,
HP recommends starting at socket 0 and filling the sockets in order: 1, 2, and 3.
Use only HP DIMMs. For availability of DIMM upgrade kits for the NetServer
E 60, check the web site at:
http://www.hp.com/netserver/products/accessories/
Installing Additional DIMMs
1. If the system is already installed and working, gracefully power down the
system as described in Chapter 2.
2. Disconnect the power cables and any external cables connected to the
system. If necessary, label them to expedite reassembly.
3. Remove the cover and turn in the system feet (so that the system will lay
flat on its side) as described in Chapter 3.
WARNING The power supply will continue to provide standby current to
the NetServer E 60 until the power cable is disconnected.
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Chapter 5 Installing Additional Memory
DIMM Slots
4. Lay the server on its side (components showing).
5. Unsnap the air duct and move it out of the way (refer to Figure 4-1).
CAUTION The memory modules are sensitive to static electricity and
can be easily damaged by improper handling. Do the
following when handling the accessory kit:
Leave the memory module in the anti-static container until
you are ready to install it.
Use an anti-static wrist strap and a grounding mat.
Before you remove a memory module from the anti-static
container, touch a grounded, unpainted metal surface on the
HP NetServer E 60 to discharge static electricity.
6. Locate the DIMM sockets (see Figure 5-1).
0 1 2 3
Figure 5-1. DIMM Locations on System Board
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Chapter 5 Installing Additional Memory
7. Install the DIMMs (see Figures 5-2 and 5-3):
a. Remove a DIMM from its container, handling the module by its edges.
Lay it on an anti-static surface.
b. Choose a socket into which you want to install a DIMM. DIMMs may
be installed in any combination, in any socket.
CAUTION Use only HP DIMMs.
c. Spread the two retaining clips on the socket outward.
d. Align the notches on the DIMM with the keys on the socket (see
Figure 5-2).
DIMM
Notches
Keys
Retaining Clips
Figure 5-2. DIMM to Socket Alignment
e. Holding the DIMM at 90 degrees to the system board, press the DIMM
fully into the socket until the retaining clips close (see Figure 5-3). If
the clips do not close, the DIMM is not inserted correctly.
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Chapter 5 Installing Additional Memory
Figure 5-3. DIMM Insertion
8. Repeat to install all of the DIMMs for your memory configuration.
NOTE Most DIMMs are dimensionally identical, so, if you have three
or more DIMMs installed, you may check that they are all
seated by sliding a straight edge (a pen, for example) across
their top edges and checking that it remains in continuous
contact with all of the DIMMs.
Removing DIMMs
You may need to remove a DIMM module to downsize your memory
configuration or to replace a defective DIMM.
1. If the system is already installed and working, gracefully power down the
system as described in Chapter 2.
2. Disconnect the power cables and all external cables and, if necessary,
label them to support reassembly.
WARNING The power supply will continue to provide standby current to
the NetServer until the power cable is disconnected.
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Chapter 5 Installing Additional Memory
3. Remove the top cover from the NetServer. See Chapter 3 for details.
4. Open the retaining clips.
5. Lift the DIMM completely away from the socket.
6. Place the DIMM in its anti-static container.
7. Repeat steps 4-6 for as many DIMMs as you need to remove.
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6 Installing Additional Boards
Introduction
The HP NetServer E 60 includes six PCI slots and one ISA slot that is shared
with PCI slot 6. PCI slots 3-6 have a slot guide for full-sized boards (as shown in
Figure 6-1).
This chapter tells how to use the six available expansion slots. For the latest
information on accessory cards for the E 60, including slot recommendations, see
the Readme file and Configuration Advisor on your HP NetServer Navigator
CD-ROM (for instructions, see Chapter 9).
Tools Required
You will need:
• T15 Torx or ¼-inch flat blade screw driver.
• An anti-static service kit (3M 8501/8502/8503 or equivalent). This kit
includes a static-dissipating work surface, a chassis clip lead, and a wrist
strap.
Installation Basics
For every accessory board you install, the system needs to set aside available
resources to support it. An accessory board typically requires resources such as an
IRQ (Interrupt Request) and port address. When installing PCI accessories, the
system uses their Plug-and-Play feature to correctly assign these resources
automatically. In the case of some ISA cards, you may need to do this manually
(see "Configuring an ISA Non-Plug-and-Play Board" in Chapter 11 for details).
Interrupt Sharing
Since system IRQs are limited, the system allows IRQ sharing. This means that
two devices (for example, two PCI accessory slots) may share the same interrupt.
Using this scheme the system is capable of supporting more accessory devices
and avoiding internal conflicts; however, interrupt sharing results in a small
performance loss as the operating system has to resolve which of the devices
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Chapter 6 Installing Additional Boards
caused the interrupt before it responds. For example, if you have drives connected
to the embedded SCSI controller, use the other PCI slots before using slot 3.
IRQs are shared in the HP NetServer E 60 system as shown below. If you are
installing a PCI board that does not support interrupt sharing (refer to the
accessory board documentation), make sure that the shared slot is empty or has
no embedded device assigned to it.
IRQ Shared Devices and Slots
Slot 1 and slot 5
Slot 2 and slot 6
Embedded SCSI and slot 3
Embedded LAN and slot 4
NOTE The AGP Video board shipped with the NetServer E 60 has
the interrupt jumper disabled. The performance of some video
intensive operations, such as 3D rendering, can be improved
by enabling this jumper on the video board. You should also
be aware that the AGP slot on the system board is physically
connected to PCI Interrupt A, shared with slots 1 and 5.
Using the Primary or Secondary PCI Bus
To support six PCI accessory slots in the system, the NetServer E 60 has a
Primary and Secondary PCI bus. HP recommends that you place
high-performance cards on the Primary bus before populating the Secondary
PCI bus.
PCI Slots PCI Bus
Slots 1 and 2 Primary PCI Bus
Slots 3 through 6 Secondary PCI Bus
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Chapter 6 Installing Additional Boards
PCI Slot Initialization Order
During system boot, the PCI slots are initialized in the following order:
PCI slot 2
PCI slot 1
PCI slot 6
PCI slot 3
PCI slot 4
PCI slot 5
Installing a Disk Array Controller Board and Altering the Boot
Priority
Adding a disk array controller board provides additional fault tolerance to your
internal or external mass storage devices. If you plan on adding a disk array
controller board to the HP NetServer E 60, HP recommends the HP NetRAID 3Si
PCI board be installed in slot 5. When installing a disk array controller board,
you may alter the server's boot order to allow the system to boot off one of the
array's drives. This boot order can be changed under the Configuration menu of
the server's BIOS Setup utility (under Boot Device Ordering | Hard Drive Priority
| Bootable Cards).
Installing Accessory Boards
To install an accessory board:
1. If the system is already installed and working, gracefully power down the
system as described in Chapter 2.
2. Disconnect the power cables and any external cables connected to the
system. If necessary, label them to expedite reassembly.
3. Remove the cover and turn in the system feet (so that the system will lay
flat on its side) as described in Chapter 3.
WARNING The power supply will continue to provide standby current to
the NetServer E 60 until the power cable is disconnected.
CAUTION Wear a wrist strap and use a static-dissipating work surface
connected to the chassis when handling components. Ensure
that the metal of the wrist strap contacts your skin.
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Chapter 6 Installing Additional Boards
Slot 1 — PCI
Slot 3 — Full-length PCI
Slot 4 — Full-length PCI
Slot 6 — Full-length PCI
Slot 5 — Full-length PCI
4. Lay the server on its side (components showing).
5. Read the documentation that is included with the accessory card. Note any
special instructions.
NOTE Adding a PCI-to-PCI bridge card to the HP NetServer may
alter the server's boot order. This boot order can be changed
using the SETUP utility (press [F2] during the boot process).
Refer to Chapter 4, "Installing Mass Storage Devices," and see
the subsection, "Boot Priority."
6. Identify the accessory slot number to be used. Note that Slot 6 (closest to
the edge) is a shared slot for ISA and PCI. This means that you may only
use one of these slots at a time (see Figure 6-1).
38
Slot 2 — PCI
or ISA
Figure 6-1. Accessory Slots
NOTE For slot recommendations for specific PCI cards, see the
Readme file, Tested Products List, or Configuration Advisor
on your HP NetServer Navigator CD-ROM (for instructions,
see Chapter 9).
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Chapter 6 Installing Additional Boards
7. Use the T15 driver or flat blade screw driver to remove the PCI slot cover
for each slot to be used, and store it for future use (see Figure 6-2).
Figure 6-2. Removing the Accessory Slot Cover
8. Slide the accessory board into the slot (see Figure 6-3).
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Chapter 6 Installing Additional Boards
Figure 6-3. Inserting an Accessory Board
9. Secure the accessory board using the screw you previously removed with
the slot cover. Use the T15 driver or flat blade screw driver.
Once the accessory board is installed, you may need to install software drivers.
The drivers for the new board are either part of your existing system software or
included on a floppy diskette that accompanies the accessory.
Removing Accessory Boards
Apply the same steps as in the installation procedure. Replace the slot cover. See
the preceding sections for details.
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7 Installing a Second Processor
Introduction
The NetServer E 60 supports up to two processor modules. Processor modules are
available at different clock speeds.
The HP NetServer E 60 supports either Pentium II or Pentium III processors. Do
not mix Pentium II and Pentium III processors in the system. Do not mix
processors with different clock speeds in the system (example: 400MHz and
450MHz processors).
Note that compatible processors are not necessarily identical in appearance.
Tools Required
This tool is required for removal and installation of CPU modules:
• An anti-static service kit (3M 8501/8502/8503 or equivalent). This kit
includes a static-dissipating work surface, a chassis clip lead, and a wrist
strap.
Installation Steps
Open the NetServer E 60
1. If the system is already installed and working, gracefully power down the
system as described in Chapter 2.
2. Disconnect the power cables and any external cables connected to the
system. If necessary, label them to expedite reassembly.
3. Remove the cover and turn in the system feet (so that the system will lay
flat on its side) as described in Chapter 3.
4. Lay the server on its side (components showing).
5. Unsnap the air duct and move it out of the way (refer to Figure 4-1).
WARNING The power supply will continue to provide standby current to
the NetServer until the power cable is disconnected.
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Chapter 7 Installing a Second Processor
On = Clear Password
400MHz
450MHz
500MHz
CAUTION Wear a wrist strap and use a static-dissipating work surface
connected to the chassis when handling components. Ensure
that the metal of the wrist strap contacts your skin.
Determine Where to Place the Processor Module
1. Locate the processor cage on the system board (see Figure 7-3).
2. Check the processor clock switch settings and determine the clock speed
of the processor module already on the system board (see Figure 7-1).
NOTE HP recommends that the system switch settings always be set
to match the processor speed, even though some processor
modules do not read the system switch settings (instead
relying on settings internal to the CPU). These processors will
still perform at their normal rated speed in the NetServer E 60
regardless of the system switch settings.
On
Off
Off = KBD Power On
Unused
Figure 7-1. System Switch Settings
3. Check your upgrade kit to ensure that the additional processor module is
the same clock rate as the installed processor.
4. If necessary, use a miniature screwdriver to reset the processor clock
switch.
Install the Processor Module
CAUTION The processor module is sensitive to static electricity and can
be easily damaged by improper handling. Do the following
when handling the accessory kit:
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Chapter 7 Installing a Second Processor
Leave the processor module in the anti-static container until
you are ready to install it.
Use an anti-static wrist strap and a grounding mat.
Before you remove a processor module from the anti-static
container, touch a grounded, unpainted metal surface on the
HP NetServer E 60 to discharge static electricity.
1. Remove the terminating resistor module from the secondary processor slot
as shown in the following illustration. First, unclip the two plastic
securing clips that hold down the resistor module. Hold the resistor
module by its edges and pull directly upward (see Figure 7-2).
Figure 7-2. Removing the Terminating Resistor Module
2. Align the second processor module over the secondary processor module
slot so that the heat sink faces the same direction as the processor module
already installed (see Figure 7-3).
3. Firmly push down on the second processor module until it is fully seated.
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Chapter 7 Installing a Second Processor
Figure 7-3. Installing the Processor Module on the System Board
4. Rotate the plastic securing clips into position over the processor. These
clips will only lay down flat against the top of the processor when the
processor is fully seated.
Upgrading the Firmware
If your processor included a new HP NetServer Navigator CD-ROM, insert the
CD into the HP NetServer E 60 CD-ROM drive and power on the system. Follow
instructions to ensure that the BIOS is up-to-date.
Reinstalling the NOS
You may have to reinstall your Network Operating System in order to use the
additional processor. If you have gone from a uni-processor to dual-processor
configuration, check your NOS documentation or the Readme First file and
Configuration Advisor utilities on the HP NetServer Navigator CD-ROM.
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Chapter 7 Installing a Second Processor
Removing a Processor Module
Use the same procedure as above, and simply remove rather than add the
processor module. BE SURE to replace the terminating resistor module.
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8 Connecting the Monitor, Keyboard,
External SCSI
Port Knock-out
Video
Power Cord
Strain Relief
Mouse, and UPS
Connect the monitor, keyboard, and mouse cables and the AC power cord to the
appropriate connectors on the rear of the chassis. Use the power cord strain relief
clamp to secure the power cord. When connecting the HP NetServer E 60 to
peripherals, use the cable ties and labels that come with the product (see
Figure 8-1).
If you are using a switch box to connect one monitor, keyboard and mouse to a
number of servers, refer to the instructions that came with the switch box.
Power
Keyboard
Mouse
Serial A
Parallel Port
Serial B
LAN RJ45
SVGA
Figure 8-1. Rear Panel Ports
If you have an uninterruptible power supply (UPS), refer to the instructions
supplied with it. Install and turn on the UPS.
The HP NetServer E 60 performs a diagnostic test when it is connected to an
external power source, and then performs another test when the power switch is
turned on. If an error condition occurs, note any error code appearing on the
display, then refer to Chapter 12, "Troubleshooting."
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9 Configuring the Server Using the
HP NetServer Navigator CD-ROM
The HP NetServer Navigator CD-ROM is shipped with your NetServer. You will
use this CD-ROM to configure your NetServer.
Contents of the HP NetServer Navigator CD-ROM
The Main Menu of HP Navigator directs you to modules where you can perform
configuration tasks or access online system documentation. The menu buttons for
these modules are as follows and are described in this chapter:
• Readme File
• Configuration Assistant and Installation Assistant
• HP Management Solutions
• NetServer Utilities
• User Preferences
Before the HP Navigator Main Menu is displayed, you may be prompted to set
the language and the time and date.
The following is a description of the contents of the HP NetServer Navigator
CD-ROM, as accessed from the Main Menu.
Obtaining NetServer Product History
When the NetServer is connected to its monitor, keyboard, and power supply, you
are ready to begin installation and configuration. As you configure the NetServer
for use, it's important to have the very latest configuration information. This will
inform you of any applicable compatibility issues, and provide you with a current
list of HP-tested peripherals and accessories. Refer to the "Tested Products List"
on the HP NetServer Navigator CD-ROM, or at the NetServer web site at:
http://www.hp.com/go/netserver/
You should also be familiar with HP DiagTools (on the HP NetServer Navigator
CD-ROM) and Information Assistant (on the HP NetServer Online
Documentation CD-ROM) to help you configure the NetServer.
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Readme File
This file includes the most recent information that was not available at the time
that the installation documentation was printed. It is important to check this file
before proceeding with the installation.
Viewing the Readme File
1. Press the power-on button. Press the CD-ROM drive eject button. Place
the HP NetServer Navigator CD-ROM in the drive, and press the eject
button again to close the drive. Turn the power off, wait 10 seconds, and
turn the power on again. If the system fails to boot, follow the diagnostic
instructions on the screen.
2. Go to the HP Navigator Main Menu. If the language needs to be changed,
select User Preferences and the language you want. You can also change
the language of the BIOS when prompted.
3. Select Readme File. The Readme file contains the latest information to
help you install your HP NetServer. Read it carefully before beginning
your installation.
Configuration Assistant and Installation Assistant
HP Configuration Assistant guides you through the steps necessary to configure
the NetServer. Three methods of configuration are available: Express, Custom,
and Replicate.
HP Installation Assistant guides you through the NOS installation and configures
the NOS with the appropriate drivers for the HP-bundled configuration.
Before you run Configuration Assistant and Installation Assistant, you may need
to run the SCSI Select utility and the Setup utility to do the following:
• If you need to verify or modify SCSI host adapter settings, or if you need
to low-level format SCSI disks or verify SCSI disk media, run the SCSI
Select utility described in Chapter 11.
If you have installed an ISA non-Plug-and-Play accessory board, you must
reserve system resources for it. Refer to the "Configuring an ISA Non-Plug-andPlay Board" section in Chapter 11.
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Run Configuration Assistant and Installation Assistant
Insert the HP NetServer Navigator CD-ROM into the CD-ROM drive. Turn the
power off, wait 10 seconds, and turn the power on again. If the system fails to
start, follow the instructions on the screen.
1. When HP NetServer Navigator starts, you may need to set the language,
time, and date. Follow the onscreen instructions. You can also change the
language of the BIOS when prompted.
2. Go to the HP NetServer Navigator Main Menu and select "Configuration
Assistant and Installation Assistant."
3. Follow the onscreen instructions in Configuration Assistant to continue
your NetServer installation.
Express Configuration
Express configuration is the preferred method to configure your NetServer, since
it leads you through the configuration process in sequence and offers you default
selections. Express configuration includes the following steps:
• Update System BIOS: This step appears if Configuration Assistant detects
that a newer version of the BIOS is available on the HP NetServer
Navigator CD-ROM. You must update your BIOS to the new version if
you want to continue in Express mode. You can also update the language
that the BIOS displays.
• Select NOS: You will be asked to select the NOS and version that you
plan to install.
• Select NOS Installation Mode: For certain versions of Novell NetWare
and Microsoft Windows NT Server, you will be asked,
Would you like to use HP's automated mode of NOS
installation?
◊ Select Yes for automated NOS installation, which will guide you
through the NOS installation, set up the hard disk drive, and configure
your NOS with appropriate drivers for HP-bundled configurations.
Perform an automated NOS installation for first-time installation of
Novell NetWare or Microsoft Windows NT Server on a factoryconfigured NetServer, or one to which you have added a Network
Interface Card listed on HP's Tested Products List (TPL). This
installation also loads Local TopTools for Servers onto Windows NT
or NetWare systems, as well as pcANYWHERE-32 for remote access
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to Windows NT systems. The Local TopTools for Servers program is a
stand-alone support tool accessed directly from the NetServer. It gives
you information to help you manage the NetServer.
◊ Select No for manual NOS installation. A manual NOS installation is
the default if you are installing a NOS other than certain versions of
Novell NetWare or Microsoft Windows NT Server, and also should be
used if you have replaced any HP components with non-HP
components other than Network Interface cards on the TPL.
• Configure ISA Non-Plug-and-Play Board: If you have installed an ISA
non-Plug-and-Play board, and you have not reserved system resources for
it, select Configure Non-PnP board on the information window that
pops up.
• View Configuration Advisories: Read the configuration advisories, and
print them if necessary. You can change your hardware at this time to
conform to the advisories.
• Show System Information: Use this screen to display information about
standard and accessory boards and devices in the system, as well as the
used and available system resources.
◊ Select View System Information on the Show System Information
screen to display information about standard and accessory boards
and devices in the system.
◊ Select View Resources on the Show System Information screen to
display used and available system resources, such as memory ranges,
I/O port ranges, DMA channels, and interrupt (IRQ) levels.
• Configure Disk Array: If you have an HP disk array, you must configure it
with the disk array utility. Select Execute on the Configure Disk Array
screen to start the Disk Array utility.
• Install Utility Partition: This step creates a 32 MB utility partition on the
server hard disk where HP Navigator will copy DiagTools, the BIOS
update utility, the disk array utility, the NIC configuration utility, the
Remote Console feature, troubleshooting utilities, and other utilities. It is
not available for SCO UNIX. Select Execute on the Install Utility
Partition screen.
• Execute Board Utilities: When Configuration Assistant detects installed
boards for which there are additional configuration utilities on the HP
NetServer Navigator CD-ROM, you can execute these utilities to complete
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Chapter 9 Configuring the NetServer Using the HP NetServer Navigator CD-ROM
the configuration of the boards by selecting Execute on the Execute Board
Utilities screen.
• Install NOS:
◊ Automated NOS Installation: For certain versions of Novell NetWare
or Microsoft Windows NT Server, Configuration Assistant partitions
and formats the hard disk drive, and Installation Assistant guides you
through the NOS installation and configures the NOS with the
appropriate drivers for the HP-bundled configuration and for Network
Interface Cards on HP's TPL.
◊ Manual NOS Installation: Before you perform a manual NOS
installation, you must print instructions and manually create
NOS-specific drivers diskettes, as follows:
◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s)
screen, select Create Drivers Diskette(s) to create one or more
customized diskettes containing HP drivers and configuration files
to use when you install the NOS.
◊ Print and Read Instructions: On the Show NOS Installation
Instructions screen, select Save to Disk to copy the Network
Operating System Installation Instructions to disk. Then print
them out from the disk. Read the instructions first, and follow
them to manually install the NOS.
Custom Configuration
In Custom configuration mode, you perform the same configuration steps as for
Express configuration mode, but you can do them in any order. Select Custom on
the Configuration Assistant menu if you are experienced in NetServer
configuration and have a preferred sequence of steps, or if you prefer to configure
your system one component at a time.
After you have selected the NOS, version, and NOS installation mode (automated
or manual), and after you have viewed the Configuration Advisories, the Custom
Configuration screen displays the following menu:
• Essential Steps:
◊ Configure Disk Array: If you have an HP disk array, you must
configure it with the disk array utility. Select Execute on the
Configure Disk Array screen to start the Disk Array utility.
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◊ Execute Board Utilities: When HP Navigator finds installed boards for
which there are additional configuration utilities on the CD-ROM, this
option becomes available to complete the configuration of the boards.
Select Execute on the Execute Board Utilities screen.
◊ Install NOS (in automated NOS installation mode), or Create Drivers
Diskette(s) (in manual NOS installation mode).
• Recommended Steps:
◊ Update System BIOS: Use this to update the system BIOS to the newer
version on the HP NetServer Navigator CD-ROM.
◊ Install Utility Partition: This step creates a 32 MB utility partition on
the server hard disk where HP Navigator will copy DiagTools, the
BIOS update utility, the disk array utility, the NIC configuration
utility, the Remote Console feature, troubleshooting utilities, and
other utilities. It is not available for SCO UNIX. Select Execute on
the Install Utility Partition screen.
◊ Select View System Information on the Show System Information
screen to display information about standard and accessory boards
and devices in the system.
◊ Select View Resources on the Show System Information screen to
display used and available system resources, such as memory ranges,
I/O port ranges, DMA channels, and interrupt (IRQ) levels.
◊ Show NOS Installation Instructions: Select this option and Save to
Disk to copy the Network Operating System Installation Instructions
to disk. Then print them out from the disk. Read the instructions first,
and follow them to manually install the NOS.
The NOS installation process, whether automated or manual, is the same as in
Express configuration mode:
• For Manual NOS Installation Only: Before you perform a manual NOS
installation, you must print instructions and manually create NOS-specific
drivers diskettes, as follows:
◊ Create Drivers Diskette(s): On the Create Drivers Diskette(s) screen,
select Create Drivers Diskette(s) to create one or more customized
diskettes containing HP drivers and configuration files to use when
you install the NOS.
◊ Print and Read Instructions: You may already have done this directly
from the Custom Configuration menu option Show NOS Instructions.
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If not, on the Show NOS Installation Instructions screen, select Save
to Disk to copy the Network Operating System Installation
Instructions to disk. Then print them out from the disk. Read the
instructions first, and then follow them to manually install the NOS.
• Install NOS:
◊ Automated NOS Installation: For certain versions of Novell NetWare
or Microsoft Windows NT Server, Configuration Assistant partitions
and formats the hard disk drive, and Installation Assistant guides you
through the NOS installation and configures the NOS with the
appropriate drivers for the HP-bundled configuration and for Network
Interface Cards on HP's TPL.
Replicate Configuration
In Replicate Configuration mode, you can save a copy of your current system
hardware configuration or load a previously saved configuration. This method
saves time when configuring multiple, identical systems. Select Replicate on the
Configuration Assistant menu.
HP Management Solutions
HP Management Solutions is a comprehensive suite of utilities, applications, and
built-in features to manage servers locally or from remote locations. If you are
unfamiliar with these products or concepts,
• Go to the Management Web site on the HP Web Site at
http://www.hp.com/go/netserver_mgmt
to view information on HP TopTools and all server management options
for your NetServer.
• Read the HP NetServer Server Management Reference Guide included
with your NetServer. This guide covers TopTools and all other server
management utilities and options for the NetServer.
HP TopTools
HP TopTools is the browser-based management software that provides remote
administration and monitoring of critical server components. TopTools (with the
server component) provides vital information for the fastest troubleshooting and
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proactive management of your HP NetServers. Processors, memory, storage, and
NICs are a few examples of the components managed by TopTools.
Some of the features of TopTools include:
• Notification of problems with key hardware components, including
memory, disk drives, SCSI controllers, and NICs
• Unified event log to review a complete history of server activity in one
place
• Predictive disk problem warning backed by HP's pre-failure warranty
replacement
• Disk capacity threshold alert and usage tracking
• View of critical server inventory information, such as the BIOS version,
driver and firmware versions, ISA and PCI slot contents, and serial and
parallel ports
• Easy linkage with leading management platforms, including HP
OpenView Network Node Manager and Computer Associates' Unicenter
TNG and Tivoli products
• HP TopTools AutoAlert provides proactive warning of problems and
advice on quick resolution through a friendly "traffic light" user interface
• Support for DMI 2.0, which provides the same Desktop Management
Interface inventory information for NetServers as for desktop PCs
TopTools is included with every HP NetServer and should be installed to help
your service provider troubleshoot your HP NetServer systems. TopTools is
located on the HP TopTools CD-ROM.
For sites with a single-server installation, you may not need the power of the
web-based HP TopTools. Instead, HP TopTools Auto Alert and Local TopTools
for Servers, included on the HP NetServer Navigator CD-ROM can provide all
the tools you need to manage your small business environment. Local TopTools
for Servers provides the same information as HP TopTools but is run directly at
the server. Local TopTools for Servers is automatically installed on your server
when using the HP NetServer Navigator CD to install your Network Operating
System. HP TopTools Auto Alert may be installed either from the HP TopTools
CD-ROM or the HP NetServer Navigator CD-ROM.
• See the HP NetServer Management Reference Guide for detailed
installation instructions.
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• You can also download the TopTools software and documentation from
the NetServer Web Site at
http://www.hp.com/go/netserver_mgmt
pcANYWHERE32
pcANYWHERE32 is remote-control graphics-redirection software from
Symantec Corporation included with your HP NetServer (on the HP NetServer
Navigator CD-ROM) that allows you to take control of Microsoft Windows NT
servers across the network or over a modem. Refer to the HP NetServer Online
Documentation CD-ROM for details.
NetServer Utilities
NetServer Utilities displays a menu where you can directly execute utilities, such
as the following (only utilities supported on your system will be available):
• Diskette Library: Allows you to conveniently generate any flexible diskette
available on the HP NetServer Navigator CD-ROM. For example, you can
create the following diskettes: BIOS Update, and NOS Drivers.
• Print or View Information: Allows you to print or view the current system
configuration, including details of which boards are detected in the system
and which resources are allocated to the boards.
• System BIOS Update Utility: Allows you to update the BIOS of your
NetServer. Depending upon the language selected in User Preferences, it
will also update the system language of your HP NetServer E 60.
Another utility, DiagTools, provides an easy-to-use hardware diagnostic for
system verification, burn-in, and rapid troubleshooting. It must first be copied to
diskette and then executed from the diskette.
User Preferences
User Preferences lets you change the language and the system date and time. You
can also change the system language displayed by the HP NetServer E 60 BIOS.
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10 Information Assistant
Overview
The HP NetServer Online Documentation CD-ROM includes Information
Assistant, which contains the entire set of documentation for your NetServer
E 60. Information Assistant provides a task-oriented interface that allows you to
quickly and efficiently locate information including:
• complete documentation of your HP NetServer system and accessories
• important information on installing your NOS
• error message and beep code descriptions
• available diagnostics and servicing information
• parts lists
• available management software options and documentation
to help you better understand your NetServer and make choices compatible with
your network.
Using Information Assistant
Information Assistant has many features that help you quickly find the
information you need. The following is a brief description of these features. To
understand how to use each function, use the Information Assistant help system.
Restart from the HP NetServer Online Documentation CD-ROM on the
NetServer and run Information Assistant, or install Information Assistant as an
application program on a Windows client machine (see the section "Installing HP
Information Assistant Software" in this chapter).
Getting Help
Help button. Displays the help system for Information Assistant.
The Information Assistant help system explains how to use
Information Assistant to find the information you need.
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Finding Information
Information Assistant provides many ways to navigate through its topics and
locate information. For example:
Map button. Displays a window with an outline of every module
and topic in Information Assistant for the selected product. The
Map enables you to view the contents of the Information Assistant
in outline format, and then select a topic to view.
Search button. Search performs full-text searches for topic text. It
not only takes you to the topic found, but highlights the word or
words found by the search. You can use search operators such as
AND, OR, NOT, and NEAR to further narrow your search.
Product button. Each button represents a product or group of
products.
Previous button. Displays the previous topic in a module.
Next button. Displays the next topic in a module.
Back button. Displays the previous topic viewed. Clicking this
button more than once backtracks through topics in the order that
you viewed them.
You can also navigate between topics by using hot spots and by using the History
button to revisit previously viewed topics. For example:
• Hot Spot Text. Click on hot spots in graphics and text that link to other
topics or to more information about the current topic. Hot spot text
appears as bold green text. Identify hot spots on graphics by moving the
pointer over the graphic. When you point to a hot spot, the pointer
changes to a hand.
• History button. As you view topics, Information Assistant keeps a record
of where you have been. The History button displays a list of the topics
you have viewed, starting with the most recent. Select any topic from this
list to return to it.
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Copying and Printing Information
You can copy topic text in Information Assistant for use in other applications,
such as word processors, by copying text onto the Windows Clipboard and
pasting the text into any Windows application.
To print topics in Information Assistant, use one of the print options on the File
drop-down menu. You can choose to print the current topic or all of the topics in
a product book.
After selecting the print option, the Windows Print dialog box appears. Print
options vary with the capabilities of your printer.
Installing HP Information Assistant Software
HP Information Assistant runs on a PC running Windows 3.1 and above,
Windows 95/98, or Windows NT. Install it from the HP NetServer Online
Documentation CD-ROM onto the client system that will manage the NetServer.
The installation program gives you the option of accessing the data files from
your hard disk or from the CD-ROM. The default is to access the data files from
the CD-ROM. You can copy the data files to your hard disk to improve access
time, but this could take up a significant amount of disk space.
Installing from the CD-ROM
To install Information Assistant onto a Windows PC from the HP NetServer
Online Documentation CD-ROM, perform these steps:
1. Turn on your computer and CD-ROM drive.
2. Run Windows and display the Program Manager.
3. Insert the HP NetServer Online Documentation CD-ROM into the
CD-ROM drive.
4. From Program Manager (Windows 3.1 or NT 3.51) select the File menu
and choose Run. If you have Windows 95 or Windows 98 or NT 4.0, click
Start and then click Run.
5. At the command prompt, type the following:
drive:\infoasst\setup
where drive is the letter of the CD-ROM drive.
6. Follow the instructions that appear on your screen.
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In Program Manager or the Programs group, the Setup utility creates a new
program group called NetServer Information Assistant, with an icon for running
the application.
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11 Using the BIOS Setup and SCSI
Select Utilities
The HP NetServer E 60 BIOS Setup utility is used to configure the following
system options:
• User Preferences
• Security
• Configuration
Using the BIOS Setup Utility
Turn on the monitor and the NetServer, and start the Setup utility by pressing the
[F2] key when
Press <F2> to enter SETUP
appears on the boot screen. The menu offers the choices listed above, and these
choices are described here.
User Preferences
Use this menu option to set the system time, date and keyboard functions.
Security
Use this menu option to set Power-on password protections and hardware security
options. Two choices are available under Security:
• Power On Password
Use this option to set the power-on password: you can set a requirement
that a password be provided upon powering on.
• Hardware Security
Use the options under this head to enable or disable writing to floppy
disks connected to the embedded controller. Also found here are switches
for allowing booting from the floppy drive, disk drive, and CD-ROM.
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Configuration
Use this menu option to configure I/O ports, I/O addressing, interrupts, PCI slot
masters, IRQ interrupt locking, boot device ordering, embedded NIC
enable/disable and Wake-on-LAN.
• Integrated I/O Port. Configure ports for serial and parallel, assign base
addresses and interrupts, pointing devices (mouse), and console
redirection for remote control.
• Flexible Disk Drive. Enable or disable the floppy disk drive controller.
• Memory Cache. Enable or disable memory hole and enable or disable
RAM to free address space.
• IDE Devices. Set primary master/slave, secondary master/slave
relationships on IDE devices, and set the local bus IDE adapter.
• PCI Slot Devices. Set a PCI slot as master, and PCI IRQ locking. BIOS
warns of conflict.
• Boot Device Ordering. Set the boot order, including bootable boards.
• ISA non-Plug-and-Play Devices. Allows you to manually configure ISA
non-plug-and-play boards in the system, see the next section.
• Wake-on-LAN. Wakes the system from its "sleep" state upon receiving a
"Magic Packet". While the system is in the sleep state, the embedded LAN
adapter scans all incoming frames addressed to the server for a specific
data sequence, indicating to the adapter's controller that this is a wake-up
frame. If the adapter detects the data sequence, it alerts the server's ACPI
power management circuitry to wake up the system. The wake-up frame is
based on industry-standard Magic Packet specification.
• Embedded NIC. Enable or disable the embedded LAN adapter.
Configuring ISA Non-Plug-and-Play Boards
(Optional)
This section describes how to configure the NetServer for non Plug-and-Play
boards.
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Reserving Resources for ISA Non-Plug-and-Play Boards
If you have installed an ISA non-Plug-and Play accessory board, you must
reserve system resources for it. Turn on the monitor and the NetServer, and start
the Setup utility by pressing the [F2] key when
Press <F2> to enter SETUP
appears on the boot screen.
NOTE Pressing the [F2] key when prompted should start the Setup
utility. For some ISA boards, the Setup utility will not start.
When this happens you must remove the ISA board, use the
Setup utility to reserve system resources for the ISA board,
and reinstall the ISA board.
Use the Setup utility to allocate system resources to the ISA non-Plug-and-Play
accessory board.
Configuring an ISA Non-Plug-and-Play Board
If you installed an ISA non-Plug-and-Play accessory board (such as certain
modem boards, network interface boards, or multi-port boards) in a NetServer,
you must reserve system resources for the board by using the Setup utility.
1. Read the documentation for the accessory board and determine what
system resources it requires. These resources may include memory range,
I/O port range, DMA channel, and interrupt (IRQ) level. For some
resources there may be one value, or several values from which you may
select by configuring jumpers or switches on the board. A board may not
require resources from all of these categories. If the documentation for the
board does not discuss some of these resources, they may not be required,
and need not be reserved.
2. Turn on power to the NetServer and display monitor.
3. When you see the message
Press <F2> to enter SETUP
appears on the display monitor, press the [F2] function key.
4. If a password has been set, provide it when prompted.
5. When the Setup Utility menu is displayed, use the left and right arrow
keys to select the Configuration menu25.
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6. Use the up and down arrow keys to highlight ISA non-Plug-and-Play
Devices, and press Enter to select that submenu.
7. Use the up and down arrow keys to highlight Memory Resources, and
press Enter to select that submenu.
8. Use the up and down arrow keys to highlight the memory block that
corresponds to the memory range required for the ISA board you are
installing, and press the + or - key on the keypad to reserve it. If the
memory range required for a board spans two or more blocks shown on
the screen, reserve all blocks required by the board. If the memory range
required for the board is less than one block, select the whole block that
contains the range.
9. When all the necessary memory blocks are reserved, press ESC to return
to the ISA non-Plug-and-Play Devices submenu.
10. Use the up and down arrow keys to highlight the DMA Resources item,
and press Enter to select that submenu.
11. Use the up and down arrow keys to select the DMA channel that
corresponds to the DMA channel required for the ISA board you are
installing, and press the + or - key on the keypad to reserve it. Reserve all
DMA channels needed for the board.
12. When all the necessary DMA channels are reserved, press ESC to return
to the ISA non-Plug-and-Play Devices submenu.
13. Use the up and down arrow keys to highlight I/O Resources, and press
Enter to select that submenu.
14. Use the up and down arrow keys to highlight the I/O port block that
corresponds to the I/O port range required by the board you are installing,
and press the + or - key on the keypad to reserve that block. If the I/O port
range required for the board spans two or more blocks shown on the
screen, reserve all blocks required by the board. If the I/O port range
required for the board is less than one block, select the whole block that
contains the range.
15. When all the necessary I/O port blocks are reserved, press ESC to return
to the ISA non-Plug-and-Play Devices submenu.
16. Use the up and down arrow keys to highlight Interrupt Resources, and
press Enter to select that submenu.
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17. Use the up and down arrow keys to highlight the IRQ that corresponds to
the IRQ required for the board you are installing, and press the + or - key
on the keypad to reserve that IRQ. Reserve all IRQs needed for the board.
18. When all the necessary IRQs and other resources are reserved, press the
[F10] function key to save and exit.
19. In the Setup Confirmation dialog box, press Enter to answer "Yes" to the
question, "Save configuration and exit now?" The NetServer will reboot.
NOTE If you change your mind and want to exit the Setup utility
without making the changes you have selected, press ESC
once or twice to return to the Setup Utility menu. Use the right
arrow key to select the Exit menu. Use the down arrow key to
highlight Exit Discarding Changes. In the Setup Warning
dialog box, use the spacebar or right arrow key to highlight
Yes. Press Enter to answer "Yes" to the question.
Enabling the Remote Console Feature
HP Remote Console is built into the NetServer BIOS and is NOS independent.
Use HP's BIOS level remote access to diagnose and remedy problems associated
with a NetServer's hardware operations or configuration.
To enable the Remote Console feature of the HP NetServer E 60, enter the BIOS
Setup utility as described above, then do the following:
1. Select Configuration from the menu bar.
2. Select Integrated I/O Ports.
3. Select Serial Ports.
4. Select Console Redirection.
5. Set the Com Port Address to 3F8/IRQ 4 (Serial Port A).
6. Select a baud rate.
7. Select console type.
8. Select flow control.
9. Select modem for console connection.
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dial into and run diagnostic
Remote
Console
10. Then, after setting up your server and a remote PC console with modems,
you install your terminal emulation software (pcANYWHERE32 included
with the system) on the remote console to establish a connection. For indepth details on configuring and using the Remote Console feature, refer
to the "Remote Console Feature" online documentation found under the
Management button of Information Assistant.
About the Remote Console Feature
The following illustration shows how HP's Remote Console works.
At the Server
After setting the server to
receive using the Utility
Partition Console
Redirection feature, the
server may be taken over
by the remote console.
Modem
NetServer
Modem
At the Remote Console
Using a modem, the offsite
remote console
workstation, using
pcANYWHERE32, may
utilities on the HP
NetServer.
Figure 11-1. HP Remote Console Setup
Using the Remote Console feature, you can remotely access a customer's
NetServer Utility Partition to:
• Update the system BIOS. This feature is particularly useful since it allows
you to update a NetServer's BIOS remotely.
• Run the HP LAN configuration utility to configure and test embedded
10/100TX LAN Adapter (NIC).
• Run the SCSI Configuration Utility. This utility allows you to configure
the server's SCSI host adapter settings, format a disk, or verify disk
media.
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• Run NetServer Diagnostics. This utility provides you with ways to test a
NetServer's hardware components, including main circuit board function.
• Remotely boot the server and view startup messages.
• Set or reset system date, time, and keyboard language.
In addition, your HP NetServer E 60 includes pcANYWHERE32
communications software (by Symantec Inc.) that may also be installed on both
the server and remote console to graphically redirect your Windows NT server
console to a remote location. For in-depth details, refer to the "Remote Console
Feature" online documentation found under the Management button of
Information Assistant.
Using the SCSI Select Utility
Shortly after the system begins the boot process, a message appears that says:
<Ctrl A> for SCSI Select
SCSI Select is used for configuring embedded SCSI controllers and devices
connected to SCSI controllers.
NOTE You typically would not need to use this utility unless you are
an experienced administrator or requested to do so by a
support provider.
You are informed of your SCSI host adapter type and model, Bus, Device, and
Channel configuration.
There are two main topics under SCSI Select. They are Configure/View Host
Adapter Setting, and SCSI Disk Utilities. Use them for the following purposes:
Configure/View Host Adapter Setting
Use this menu option to configure embedded SCSI controllers and devices
connected to SCSI controllers.
• Host Adapter SCSI
Set host adapter IDs.
• Boot Device Options
Set boot channel and boot SCSI ID.
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• Advanced Configuration Options
Reset SCSI, display <Ctrl><A> message, enables or disables SCSI BIOS
and features.
SCSI Disk Utilities
Use this menu option to format and verify media.
• Select device
Select a device for low-level formatting or media verification.
CAUTION Low-level formatting of a disk drive will destroy all of its
data.
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Troubleshooting Tools
If you are having problems installing your HP NetServer, there are a number of
different tools available for troubleshooting:
• HP NetServer Information Assistant contains the following tools:
◊ Troubleshooting Information
◊ Parts Information
◊ List of Error Messages and Beep Error Messages
• Navigator CD-ROM contains NetServer Utilities. At the Main Menu,
select "NetServer Utilities" to use the following tool:
◊ Diskette Library: A collection of diskette images that enables you to
conveniently generate any flexible diskette available on the HP
NetServer Navigator CD-ROM. For example, you can create the
following diskettes: BIOS Update, and NOS Drivers.
• HP DiagTools Utility: An easy-to-use hardware diagnostic for system
verification, burn-in, and rapid troubleshooting. Copy DiagTools to floppy
from the HP NetServer Navigator CD-ROM, and execute from the floppy.
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for
information on service and support.
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to
high energy levels that may cause burns when parts are
short-circuited by metal objects such as tools or jewelry.
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If the System Will Not Power On
Follow these steps if the power/activity light does not light green after you press
the power-on button:
1. Remove the AC power cord, wait 15 seconds, reconnect the power cord,
and try again.
2. Check to ensure that all cables and power cords are firmly plugged into
their proper receptacles.
3. If the server is plugged into a switched multiple-outlet box, make sure the
switch on the outlet box is turned on.
4. Plug a different electrical device (such as a printer) into the power outlet,
and turn it on to check if the fault is with the power supply.
5. Check that the power supply is connected to the System board.
6. Check that the front power switch is connected to the System board.
Troubleshooting Sequence
To troubleshoot an installation problem, do the following:
• First, make sure that the system is configured properly. Most system
problems are the result of incorrect system and SCSI subsystem
configurations.
• If it is a network-related error, determine if the server has enough memory
and hard disk drive capacity. Consult your network operating
system manual.
• Verify that all cables and boards are securely plugged into their
appropriate connectors or slots.
• Remove all added options and always change one thing, and only one
thing, at a time.
NOTE If the NetServer has a large amount of memory installed, it
may take 30 seconds for the first screen to display.
If it is a hardware error, follow these steps:
1. Log users off the LAN and power down the server. Remove the
NetServer's cover.
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WARNING Before removing the cover, always unplug telephone cables
and disconnect the power cord. Unplug telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to
high energy levels that may cause burns when parts are
short-circuited by metal objects such as tools or jewelry.
2. Simplify the HP NetServer configuration to the minimum required: a
monitor, one flexible disk drive, one CD-ROM drive, one hard disk drive,
keyboard, mouse, and NIC. Remove all third-party options, and reinstall
one at a time, checking the system after each installation.
3. Boot the system. If the system does not function, consult the
troubleshooting steps in the section "Hardware Problems." If you get an
error message, see the section "Error Messages" below.
4. If the system still will not boot, clear the CMOS memory and reboot (see
"Clearing the CMOS Configuration").
Error Messages
If you get a POST error message, press Enter (View System Error) to get a more
detailed explanation and a possible solution.
No Error Messages Displayed
General Checks
1. All external cables and power cables are firmly plugged in.
2. The power outlet is working.
3. The computer and monitor are turned on. (The power-on indicator should
be illuminated.)
4. The display's contrast and brightness settings are correct.
5. All internal cables are properly connected and all boards firmly seated.
6. Check that the CPU module is fully seated in its socket on the system
board.
7. Check that Memory is installed correctly and fully seated. Check that slots
and tabs are aligned in the DIMM connector.
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After Installing an Accessory
1. Turn off the monitor, the computer, and any external devices.
2. Unplug all cables from the power outlet.
3. Remove the cover.
4. Check the following:
◊ If you have installed an accessory board, check that the board is
firmly seated in its slot and that any switches or jumpers on the
accessory board are properly set. (Refer to the manuals that came with
each board.)
◊ Check all internal cabling and connections.
◊ If you have changed any switches on the system board, check that they
are properly set.
5. Replace the cover and connect all cables.
6. Turn on the monitor and computer.
7. If the NetServer still does not work:
◊ Repeat steps 1, 2, and 3 of this section.
◊ Remove all accessories, except the primary boot hard disk drive and
AGP video board.
◊ Replace the cover and connect all cables.
◊ Turn on the monitor and the computer.
◊ If the NetServer now works, replace the boards and accessories one at
a time to determine which one is causing the problem.
If a Power-On System Hardware Test Error Message Appears
If an error occurs during the power-on system hardware test (when the NetServer
starts) details of the error are displayed. Follow the instructions on the screen.
It is recommended that you correct the error before proceeding, even if the
NetServer appears to start successfully.
If the NetServer starts, but the power-on system hardware test still reports an
error message, clear the CMOS configuration, as described below.
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Clearing the CMOS Configuration
You may need to clear the CMOS configuration if the configuration has been
corrupted by a program, or if incorrect settings made in the Setup program have
made the display unreadable.
To clear the configuration:
1. Turn off power to the NetServer and remove the cover and the cooling
duct/cover.
2. Move switch 4 on the system board (labeled "Clear Configuration") to the
ON position (see Figure 7-1).
3. Turn on power to the NetServer. A message displays indicating that the
configuration has been cleared.
4. Turn off power to the NetServer.
5. Return switch 4 on the system board to the OFF position.
6. Replace the cooling duct/cover and the cover.
7. Turn on power to the NetServer. The message
Incorrect PC Configuration
Option ROM error
is displayed.
8. Press [F2] to run the Setup program when <F2=Setup> appears.
9. Make any configuration changes that are required.
10. Choose the Exit option and save the changes to save the configuration and
exit the Setup program.
Power-On System Hardware Test Error Messages
There are two kinds of error messages that may prevent the NetServer from
booting. These are:
• Messages in reverse video (black text on white background.) Press the
Return key to see a definition of the message and what action to take to
remedy the problem.
• Power-on system hardware test errors. These display in normal video
(white text on black background.)
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The following table describes power-on errors and the corrective action you may
take to remedy the problem:
Message Corrective Action
Operating system
not found
Check whether the drive from which you are booting has
the power and SCSI flat cables connected. Verify that the
SCSI cable is securely plugged into the SCSI controller
board.
Check that the boot device is enabled in the Start-up
center under the Security menu of the Setup program. If
the problem persists, contact your HP support
organization.
Verify that the boot device has an operating system
installed.
Monitor type does
not match CMOS
- Run SETUP
Press [F2] to run the Setup utility, then choose the Exit
option and save the changes to set the correct monitor
configuration. Exit the Setup utility and reboot the
system.
Keyboard error Check that the keyboard is connected to the correct
connector (not the mouse connector) at the rear of the
system.
Check system board switch one is in the OFF position.
Replace the keyboard. If the problem persists, contact
your HP support organization.
Mouse error Check that the mouse is connected to the correct
connector (not the keyboard connector) at the rear of the
system.
Replace the mouse. If the problem persists, contact your
HP support organization.
System CMOS
checksum bad Run Setup
Press [F2] to run Setup. Change settings as required.
Choose the Exit option and save the changes to save the
new settings. Exit Setup and reboot the system.
If no message appears but the system stops after the power-on system hardware
test, check that main memory DIMMs are correctly installed.
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If a NetServer configuration error is reported during the startup routine, clear the
CMOS memory as described under "Clearing the CMOS Configuration," and
restart the NetServer.
Hardware Problems
This section describes what to do if you have problems with your monitor, mass
storage devices, printer, accessory boards, keyboard, or mouse.
The Monitor Does Not Work
NOTE If the NetServer has a large amount of memory installed, it
may take 30 seconds for the first screen to display.
1. If nothing is displayed on the screen, but the computer starts and you have
verified that the keyboard, disk drives, and other peripheral devices are
functioning properly:
◊ Check that the monitor is plugged in and power is turned on.
◊ Check that the brightness and contrast controls of the monitor are
properly set.
◊ Check that the monitor video cable is securely connected to the
computer.
◊ Turn off the monitor and computer and unplug them from the power
outlet. Disconnect the video cable from the computer and examine the
video cable connector pins to see if they are bent. If they are, carefully
straighten them.
◊ If you have manually configured any accessories, check that each does
not use the same I/O address as the integrated video interface (03B0h
to 03DFh.) Refer to the documentation supplied with the accessory for
more information. Check the video board is correctly seated in its slot.
2. If the display image does not align with the screen (usually after you have
changed resolutions), use the display's controls to center the image. Refer
to the monitor manual for information about the controls.
3. If the screens generated by the NOS do not look right, check the operating
system manual to find out which video standard is required. Also check
your monitor manual to find out which refresh rate is required.
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Chapter 12 Troubleshooting
4. If the screen goes blank after the NOS has booted, contact your HP
support organization.
The Keyboard or Mouse Does Not Work
1. Check that the keyboard and mouse are connected to the correct
connectors. Refer to the I/O panel label on the rear panel of the NetServer.
2. Check that the mouse is correctly defined in the control options of your
NOS.
3. Clean the mouse ball and rollers using a lint-free cloth.
The CD-ROM Drive Does Not Work
1. Check that a CD is inserted in the drive.
2. Check that the power and data cables are correctly connected to
the device.
3. Check that the CD-ROM is configured correctly in the Startup Center
menu located under the Security menu in the Setup program.
4. If you intend to boot from the CD, make sure that option is enabled in the
Setup program.
5. For further information, see your CD-ROM documentation.
A SCSI Device Does Not Work
If error messages display on the monitor indicating a failure of a SCSI hard disk
or tape backup device, perform these checks:
1. Verify that the power cable is securely connected to the drive, and that the
flat cable is securely connected to the drive and to the SCSI
controller board.
2. Check that all SCSI devices have unique IDs. Refer to the Technical
Reference Card, located on the side of the chassis for more details on
setting SCSI IDs.
3. Ensure your device is set for cable termination.
4. Ensure connector pins are not displaced or distorted.
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Password Problems
This section describes some common password problems.
Resetting Lost Passwords
If you have forgotten the User or Administrator password, you can reset them.
The User password can be reset if you know the Administrator password; the
Administrator password can only be reset by a switch on the system board.
User Password
If you have forgotten the User password, but the Administrator password is set
and known, perform the following steps:
1. Restart the NetServer.
2. During the boot process, press [F2] to start the Setup program.
3. Enter the Administrator password then access the Setup program menu.
4. From the User Password menu, select "Set User Password" option.
5. Set the User password. Enter the Administrator password as the old
password. (This will replace the old, forgotten password.)
6. Choose the Exit option and save the changes to save the new password.
Administrator Password
If you have forgotten the Administrator password, your NetServer will function
normally, but you will not be able to change the system configuration settings
(including User password) in the Setup program. To reset the Administrator
password:
1. Turn off power to the NetServer.
2. Remove the cover and move the cooling duct/cover.
3. Move switch 3 on the system board (labeled "Clear Password") to the ON
position (see Figure 7-1).
4. Turn on power to the NetServer and allow it to complete its startup
routine. The old passwords (both User and Administrator) will be erased.
5. Turn off power to the NetServer.
6. Return switch 3 on the system board to the OFF position.
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7. Replace the cooling duct/cover and the NetServer cover.
8. Turn on power to the NetServer and allow it to complete its startup
routine.
9. If you wish to set passwords again, after the power-on system hardware
test has completed, press [F2] to start the Setup program.
10. Set the new password(s).
11. Choose the Exit option and save the changes to save the new password(s).
Battery Problems
If your HP NetServer repeatedly loses its configuration or the CPU clock stops,
you should replace the battery or install an external battery (an external battery
with a 5-year life span is available from HP, order 1420-0513 from your
authorized reseller.)
WARNING There is a danger of explosion if the battery is incorrectly
installed. For your safety, never attempt to recharge,
disassemble, or burn the old battery. Replace only with the
same or equivalent type recommended by the manufacturer.
Dispose of used batteries according to the manufacturer's
instructions.
To Install a Replacement Battery
1. Turn off power to the NetServer.
2. Remove the NetServer cover and the cooling duct/cover.
3. Remove the existing battery.
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Chapter 12 Troubleshooting
Battery
Figure 12-1. Battery on System Board
4. Insert the new battery with the positive sign (+) facing out, and ensure
that it is seated completely. Make sure that the retaining clip is in place,
and holds the battery firmly.
5. Replace the cooling duct/cover and the NetServer cover.
Problems Running the Setup Program
If you cannot run the Setup program, the NetServer's configuration in CMOS
memory may have become corrupt. The only way to recover from a corrupted
configuration is to clear it. See "Clearing the CMOS Configuration," earlier in
this chapter.
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A Specifications
The specifications listed below can vary if you install a mass storage device in
your server that has more stringent environmental limits. Make sure that the
operating environment for your server is suitable for all the mass storage devices
that you are using.
Environment
Temperature
Operating
Non-operating -40° to +65° C (-40° to +149° F)
Humidity (non-condensing)
Operating 20% to 80% relative humidity, non-condensing
Non-operating 5% to 95% relative humidity, non-condensing
Altitude
Operating -30 to 3,000 m (~ 10,000 ft)
Non-operating -30 to 12,000 m (~ 40,000 ft)
Thermal Output
5° to 35° C (41° to 95° F)
Maximum
Operating
Hardware
Processors Intel Pentium II or III (up to 2 processors), supported
Chipset Intel 440BX AGPset with 66/100 MHz bus speed support
Memory Supports up to four SDRAM DIMMS for a maximum total
1116 BTU/hr
speeds: 400, 450, and 500MHz; 512KB level 2 cache on
processor.
of 512 MB. Supported DIMM types: 64MB or 128MB
unbuffered; 72 bits wide, ECC single-bit correcting,
multi-bit detecting.
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Appendix A Specifications
Video AGP slot (rev. 1.0 compliant) with bundled ATI Rage IIc
AGP (Accelerated Graphics Port) video with 4MB
SDRAM; Supports up to 1600x1200, 65K colors; AGP
IRQ Enable/disable jumper is set to disable by default. Set
to enable if DVD or other video application is used. See the
next section "Video Display Modes" for more details.
SCSI Embedded Adaptec AIC-7895 Ultra/wide SCSI dual
channel PCI controller; 40MB/s transfer rate, two 68-pin
connectors.
IDE Embedded Ultra DMA/33 E-IDE dual channel PCI
controller.
LAN Embedded Intel 82559 10/100 PCI Fast Ethernet
Controller; Wake up on LAN enable/disable via BIOS
setup.
PCI Bus 32-bit, 33MHz speed. PCI rev; 2.1 compliant.
I/O Two Serial ports; One bi-directional parallel port with
ECP/EPP high speed support; PS/2 style mouse and
keyboard connectors.
CD-ROM Bundled HP D4384A CD-ROM drive; IDE interface; 32x
speed.
Video Display Modes
Max. Refresh
Rate @ 256
Resolution
640x480 200Hz 200Hz 200Hz
800x600 200Hz 200Hz 160Hz
1024x768 150Hz 150Hz 120Hz
1152x864 120Hz 120Hz 85Hz
1280x1024 100Hz 100Hz 85Hz
1600x1200 76Hz 76Hz Not available
84
Colors
Max. Refresh
Rate @ 65K
Colors
Max. Refresh
Rate @ 16.7M
Colors
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Appendix A Specifications
Input – Maximum Range
100 to 127 VAC ~5 A at 50/60 Hz
200 to 240 VAC ~ 2.85 A at 50/60 Hz
120 VAC: 4.6 A
200/208 VAC: 3.2 A
220/230 VAC: 2.8 A
Weight and Dimensions
Weight Approx. 30 lbs (14 kg.), depending on
configuration – excludes keyboard and monitor.
Height 17.09 inches (434 mm)
Width 7.1 inches (180mm)
11.67 inches (296.5mm) Feet opened
Depth 19.57 inches (497mm)
Power Supply Specifications
Type Auto-ranging
Operating Current 100 VAC: 5.3 A
In-rush Current 25 A
Operating Power 305 W
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Appendix A Specifications
SCSI (B)
Power
connector
Memory slots
Processor
Terminator
System board screw not visible when Processor installed
System Board Layout
0 1 2 3
PS/2 style
Keyboard &
Mouse
Snap
Serial A
Parallel
Serial B
LAN (RJ45)
ISA slot
Full-sized
FDD
IDE 1
IDE 2
SCSI (A)
System
switches
Status
Snap
System board screw
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Figure A-1. NetServer E 60 System Board
Page 93
B Regulatory Information
Regulatory Notices - Electromagnetic Compliance
Electromagnetic Compatibility (EMC) requirements have been established in
many countries to regulate the radio frequency energy generated by Information
Technology Equipment (ITE). This energy is generated during the normal and
intended use of this equipment and so it is limited by country regulations to levels
intended to minimize potential interference to other electrical equipment,
including public safety services.
Two levels of radio frequency energy are allowed according to the type or use of
equipment. Class A levels have been established for use in commercial or
business environments. Class B levels are lower than the class A requirement and
have been established for use in residential environments. Class B levels are also
suitable when the environment includes electrically sensitive equipment.
The server equipment you have purchased has been provided with a compliance
label to indicate where it may be used with reasonable protection to the
environment in which it is used. Additional statements are provided below as
required by the requirements of international and domestic regulations.
NOTE Check the label on your product to determine the level of
operation.
Notice for United States (Federal Communications Commission)
Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates and uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to
correct the interference by one or more of the following measures:
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Appendix B Regulatory Information
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Hewlett-Packard's system certification tests were conducted with HP-supported
peripheral devices and HP shielded cables, such as those you receive with your
computer. Changes or modifications not expressly approved by Hewlett-Packard
could void the user's authority to operate the equipment. Cables used with this
device must be properly shielded to comply with the requirements of the FCC.
Class A Equipment
This equipment has been tested and found to comply with the limits for Class A
digital devices, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user is required to correct the
interference at their own expense.
Class A Accessories
Installation and use of a Class A accessory creates a system that meets the
requirements for industrial and commercial environments. If you are installing a
class A accessory in a system that has been labeled as a class B product, the
requirements and notice for class A equipment shall be applied.
Notice for Canada (Industry Canada)
This digital apparatus meets all requirements of the Canadian InterferenceCausing Equipment Regulations.
Cet appareil numérique respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
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Appendix B Regulatory Information
Notice for Japan
The configuration of the server you have purchased may be in either the class A
or class B category.
For products labeled as Class B:
This equipment is in the Class B category information technology equipment
based on the rules of Voluntary Control Council For Interference by Information
Technology Equipment (VCCI). Although aimed for residential area operation,
radio interference may be caused when used near a radio or TV receiver.
Read the instructions for correct operation.
For products labeled as Class A:
This equipment is in the Class A category information technology equipment
based on the rules of Voluntary Control Council For Interference by Information
Technology Equipment (VCCI). When used in a residential area, radio
interference may be caused. In this case, user may be required to take appropriate
corrective actions.
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Appendix B Regulatory Information
Notice for Korea
The configuration of the server you have purchased may be in either the class A
or class B category.
Class A Equipment :
Please note that this equipment has been approved for business purposes with
regards to electromagnetic interference, if purchased in error for use in
residential area, you may wish to exchange the equipment where you purchased
it.
Class B Equipment :
Please note that this equipment has been approved for non-business purposes
with regards to electromagnetic interference. This equipment can be allowed for
use in all areas as well as residential areas.
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Appendix B Regulatory Information
Notice for Taiwan: Class A Warning Statement
Notice for European Union
Radio Frequency Emissions Warning for Accessories
This product has been found to comply with CISPR 22 Class B EMC emission
limits. Installation and use of a Class A accessory creates a system that meets the
requirements for industrial and commercial environments. However, in a
domestic environment, this product may cause radio interference, in which case
the user may be required to take adequate measures.
Notice for the United Kingdom: General Approval
This HP NetServer E 60 Product is approved under approval number NS/G/
1234/J/100003 for indirect connection to Public Telecommunication Systems in
the UK.
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Appendix B Regulatory Information
Declaration of Conformity (US, EU, Australia)
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer's/Supplier Name: Hewlett-Packard Company
Manufacturer's/Supplier Address: 10955 Tantau Avenue
declares, that the product
Product Name: Network Server
Model Number(s): HP NetServer E 60
Product Options: ALL
conforms to the following Product Specifications:
Cupertino, CA 95014-5040 USA
Safety: IEC 950: 1991+A1, A2, A3, A4 / EN 60950: 1992+A1, A2, A3, A4
EMC: CISPR 22:1993 / EN 55022:1994
Supplementary Information:
1) The product was tested in a typical configuration with Hewlett-Packard peripherals.
2) Models were configured with a network interface board and shielded twisted-pair data cable.
3) The product complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
Ÿ This device may not cause harmful interference, and
Ÿ This device must accept any interference received, including interference that may cause
undesired operation.
The product herewith complies with the requirements of the following directives and carries the CE marking
accordingly:
- EMC Directive 89/336/EEC including CE Marking Directive 93/68/EEC
- Low Voltage Directive 73/23/EEC
Santa Clara, February 15, 1999
Regulatory Engineering Manager
North American Contact: Hewlett-Packard Company Product Regulations Manager
3000 Hanover Street, Palo Alto, CA 94304 Phone: 415-857-1501
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH,
Department ZQ / Standards Europe, Herrenberger Straße 130, D-7030 Böblingen (FAX: + 49-7031
GB 4943-1995
GB 9254-1988
EN 50081-1:1992 - Generic Emission
EN 50082-1:1992 - Generic Immunity
IEC 801-2:1991, 4 kV CD, 8 kV AD
IEC 801-3:1984, 3 V/m
IEC 801-4:1988, 0.5 kV Signal Lines, 1 kV Power Lines
FCC Title 47 CFR, Part 15
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Appendix B Regulatory Information
Regulatory Notices - Product Safety
The following information applies only to servers with factory-installed drives.
CD-ROM Electrical Safety Statement
WARNING To prevent fire or shock hazard, do not expose the unit to rain
or moisture.
To avoid electrical shock, do not open the cabinet. Refer
servicing to qualified personnel only.
Laser Safety Statements
CAUTION This CD-ROM mass storage system contains a laser system
and is classified as a "Class-1 Laser Product" under a U.S.
Department of Health and Human Services (DHHS)
Radiation Performance standard according to the Radiation
Control for Health and Safety Act of 1968.
To ensure proper use of this product, please read this
instruction manual carefully and retain for future reference.
Should the unit ever require maintenance, contact an
authorized service location.
CAUTION Use of controls, adjustments or the performance procedures
other than those specified herein may result in hazardous
radiation exposure. To prevent direct exposure to laser beam,
do not try to open the enclosure.
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Appendix B Regulatory Information
LASER Safety - Finland
LASERTURVALLISUUS
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP NetServer E 60 - verkkopalvelimeen voidaan asentaa lisävarusteena
laitteensisainen CD-ROM-lukulaite, joka on laserlaite.
Kyseinen CD-ROM-lukulaite on käyttäjän kannalta turvallinen luokan 1
laserlaite. Normaalissa käytössä lukulaitteen suojakotelo estää laseräteen pääsyn
laiteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN
60825 (1991) mukaisesti.
Laser Safety - Germany
VORSICHT Diese Gerät enthält ein Laser-System und ist als "LASER
PRODUKT DER KLASSE 1"klassifiziert. Für den richtigen
Gebrauch dieses Modells die Bedienungsanleitung sorgfältig
durchlesen und als Referenz aufbewahren. Falls Probleme mit
diesem Modell aufreten, die nächste "authorisierte ServicesVerrtetung" benachrichtigen. Um einen direkten Kontakt mit
dem Laserstrahl zu vermeiden, soll das Gehäuse nicht
geöffnet werden.
94
VORSICHT Die Verwendung von anderen Steuerungen oder
Einstellungen oder das Durchführen von anderen Vorgängen
als in der Bedienungsanleitung beschrieben kann gefährliche
Strahlenexpositionen zur Folge haben.
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