HP NetServer AutoPilot Installation Manual

HP NetServer AutoPilot

Installation Guide

HP Part No. 5965-2354

Printed in USA • August 1996

Notice

The information contained in this document is subject to change without notice.
Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not

limited to, the implied warranties of merchantability and fitness for a particular purpose.
Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential
damages in connection with the furnishing, performance, or use of this material. Hewlett­Packard assumes no responsibility for the use or reliability of its software on equipment that is
not furnished by Hewlett-Packard.

This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-Packard Company.

Materials reprinted with the permission of Intel. Intel makes no warranty of any kind regarding
the accuracy, correctness, or sufficiency of the information in the publication, and the use of any
information therein is or will be free from claims of intellectual property infringement of any
kind.

The use of trademarks or other designations is for reference purposes only. The following
trademarks are used in this manual:

SCSI Status SNMP agent software copyright Adaptec, Inc., 1994; all rights reserved; distributed
by Hewlett-Packard Company under license. Adaptec is a trademark of Adaptec, Inc. Microsoft
and MS-DOS are U.S. registered trademarks of Microsoft Corp. Windows and Windows NT
are trademarks of Microsoft Corp. Novell and NetWare are registered trademarks of Novell,
Inc. CompuServe is a U.S. registered trademark of CompuServe, Inc. FTP and PC/TCP are

U.S. registered trademarks of FTP Software, Inc.

Network Server Division
5301 Stevens Creek Boulevard
P.O. Box 58059
Santa Clara, CA 95052-8059, USA

© Copyright 1996, Hewlett-Packard Company

ii

License Agreement

HP Software License Agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE
LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES
YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT
THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL
REFUND. IF THE SOFTWARE IS BUNDLED WITH ANOTHER PRODUCT, YOU
MAY RETURN THE ENTIRE UNUSED PRODUCT FOR A FULL REFUND.

HP Software License Terms

The following License Terms govern your use of the accompanying Software unless
you have a separate written agreement with HP.

License Grant. Hewlett-Packard grants the Customer a license in the software,
subject to the following:

Use. "Use" means storing, loading, installing, executing or displaying the Software.
You may not modify the Software or disable any licensing or control features of the
Software. The software resides on the HP NetServer Navigator CD-ROM and consists
of two pieces: the HP AutoPilot Client software and the NSA Server software.

• The NSA Server software may be installed and used on one or more HP NetServer

(E series).

• The HP AutoPilot Client software may be installed on one or more client

workstation connected to a network that includes HP NetServer E series systems.

Ownership. The Software is owned and copyrighted by HP or its third party
suppliers. Your license confers no title or ownership in the Software and is not a sale
of any rights in the Software. HP's third party suppliers may protect their rights in the
event of any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software
for archival purposes or when copying or adaptation is an essential step in the
authorized Use of the Software. You may not copy the Software onto any bulletin
board or similar system.

No Disassembly or Decryption. You may not disassemble or decompile the Software
unless HP's prior written consent is obtained. In some jurisdictions, HP's consent may
not be required for limited disassembly or decompilation. Upon request, you will
provide HP with reasonably detailed information regarding any disassembly or

iii

License Agreement

decompilation. You may not decrypt the Software unless decryption is a necessary
part of the operation of the Software.

Transfer. Your license will automatically terminate upon any transfer of the
Software. Upon transfer, you must deliver the Software, including any copies and
related documentation, to the transferee. The transferee must accept these License
Terms as a condition to the transfer.

Termination. HP may terminate your license upon notice for failure to comply with
any of these License Terms. Upon termination, you must immediately destroy the
Software, together with all copies, adaptations and merged portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or
adaptation in violation of any applicable laws or regulations.

U.S. Government Restricted Rights. The Software and any accompanying
documentation have been developed entirely at private expense. They are delivered
and licensed as "commercial computer software" as defined in DFARS 252.227-7013
(Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995),
as a "commercial item" as defined in FAR 2.101(a), or as "Restricted computer
software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable. You have only those rights
provided for such Software and any accompanying documentation by the applicable
FAR or DFARS clause or the HP standard software agreement for the product
involved.

iv

Software Product Limited Warranty

Ninety-Day Limited Software Warranty

HP warrants for a period of ninety (90) days from the date of the purchase that the
software product will execute its programming instructions when all files are properly
installed. HP does not warrant that the operation of the software will be uninterrupted
or error free. In the event that this software product fails to execute its programming
instructions during the warranty period, Customer’s remedy shall be a refund or
repair. Should HP be unable to replace the media within a reasonable amount of time,
Customer’s alternate remedy shall be a refund of the purchase price upon return of the
product and all copies.

Removable Media

HP warrants the removable media, if supplied, upon which this product is recorded to
be free from defects in materials and workmanship under normal use for a period of
ninety (90) days from the date of purchase. In the event the media prove to be
defective during the warranty period, Customer’s remedy shall be to return the media
to HP for replacement. Should HP be unable to replace the media within a reasonable
amount of time, Customer’s alternate remedy shall be a refund of the purchase price
upon return of the product and destruction of all other non-removable media copies of
the software product.

Notice of Warranty Claims

Customer must notify HP in writing of any warranty claim not later than thirty (30)
days after the expiration of the warranty period.

Limitation of Warranty

HP makes no other express warranty, whether written or oral, with respect to this
product. Any implied warranty of merchantability or fitness for a particular purpose is
limited to the 90-day duration of this written warranty. Some states or provinces do
not allow limitations on how long an implied warranty lasts, so the above limitation or
exclusion may not apply to you.

This warranty gives specific legal rights, and you may also have other rights that vary
from state to state, or province to province.

v

Software Product Limited Warranty

Limitation of Liability and Remedies

The remedies provided above are Customer’s sole and exclusive remedies. In no event
shall HP be liable for any direct, indirect, special, incidental, or consequential
damages (including lost profit) whether based on warranty, contract, tort, or any other
legal theory. Some states or provinces do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not
apply to you.

Obtaining Warranty Service

You may obtain Warranty service from your Authorized HP Reseller or HP Sales and
Service Office.

Consumer transactions in Australia and the United Kingdom: The disclaimers and
limitations above shall not apply and shall not affect the statutory rights of
a Consumer.

vi

Technical Support

Telephone Support

The HP-supplied hardware and software in HP servers are covered by no-charge
telephone assistance during the warranty period. In some geographic areas this
telephone support is provided by Hewlett-Packard; in other areas, telephone support is
provided by your reseller.

For non-HP-supplied products, support numbers are included in the product
documentation or are available from your reseller.

Hewlett-Packard provides telephone assistance in installing, configuring, and
diagnosing the server such that one local client PC is able to log into an HP-supported
network operating system.

Assistance with additional functions, such as system design, operating system
upgrades, or performance optimization—and assistance with other technical areas,
such as cabling, non-HP hardware, or multiple operating system environments—is
available from Hewlett-Packard, resellers, or consultants at additional charge. For
example, HP offers Network Phone-In Support Service with a 7-day, 24-hour option
for network operating systems and multi-vendor hardware. Contact your local HP
office for details.

Obtaining HP Repair and Telephone Support

U.S. and Canada. For hardware service and telephone support, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Colorado) (1 970) 635-1000 from 6 AM to

8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM
Mountain Time on Saturday

Europe. For hardware service and telephone support, contact either:

• Participating Service Authorized HP Personal Computer Reseller

• HP Customer Support Center (Amsterdam):

Dutch language ([phone]
English language ([phone]
German language ([phone]
French language ([phone]

vii

Technical Support

Italian language ([phone]
Spanish language ([phone]

Other countries. For hardware service, contact your local HP office. For telephone
support, contact your authorized HP reseller.

Using Other Information Services

Worldwide, access the HP NetServer World Wide Web home page:

http://www.hp.com/go/netserver

For software patches and driver updates:

In the US, access the HP PC Support BBS: [phone]
Worldwide, access the HP FTP Server:

ftp.netserver.hp.com

LOGON: anonymous
PASSWORD: <your e-mail address>

For more information on the product:

HP Audio Tips & Fax Info (HPFirst): [phone] or [phone]
For information on CompuServe call

viii

[phone] U.S.
[phone] Canada

After logging in to CompuServe, type GO HPSYS to get onto the HP Forum.

Documentation

HP NetServer AutoPilot includes the following documentation:

• This guide, which describes how to install and use HP AutoPilot to manage your

HP NetServer E Series network servers.

• HP AutoPilot application on-line help.

• The HP AutoPilot README file. For the client and your NetWare servers, a

version of this file is available from the "HP NetServer AutoPilot" program group
on your Windows client. For your Windows NT servers, a version of this file is
available in the "HP NetServer AutoPilot" program group. Use these README
files to obtain the very latest information about HP AutoPilot.

ix

Contents

Quick Start ...............................................................................................................1

Steps for Servers Running Novell NetWare.......................................................1

Steps for Servers Running Microsoft Windows NT.............................................2

1 Introducing HP NetServer AutoPilot....................................................................5

Alarms List ........................................................................................................7

HP AutoPilot Features...........................................................................................7

An Overview of Client/Server Management...........................................................8

Audience Assumptions ..........................................................................................9

HP AutoPilot Software Components ......................................................................9

Required Hardware and Software........................................................................10

HP NetServer Hardware Required...................................................................10

HP NetServer Software Required....................................................................11

HP AutoPilot Client Hardware Required...........................................................11

HP AutoPilot Client Software Required............................................................12

2 Installing HP NetServer AutoPilot......................................................................13

Running the HP AutoPilot Client Installation Program..........................................14

Installing NSA Software on Your Novell NetWare Servers...............................16

Installing NSA Software on Your Windows NT Servers....................................18

3 Using HP NetServer AutoPilot............................................................................21

Running HP NetServer AutoPilot.........................................................................21

HP NetServer AutoPilot Notifications and Alarms............................................22

Response Options ...........................................................................................23

A Customizing the HP AutoPilot HP NetServer....................................................25

Installing NSA Software Agents Manually on NetWare Servers ...........................25

Loading the ASR Software for Novell NetWare................................................25

ASR NLM Files and Parameters for NetWare.................................................. 26

ASR Program Files and Parameters for Windows NT......................................27

B Glossary of Network Terminology ....................................................................29

Index.......................................................................................................................33

xi

Quick Start

HP NetServer AutoPilot is software that notifies you of problems with your HP
NetServer E Series servers. Installation has two parts: Server software and Client
software. Steps for installing the software differ depending upon whether you have
servers running Novell NetWare or Microsoft Windows NT. If you are an experienced
network administrator, the following Quick Start procedures may be all you need to
install HP AutoPilot.

NOTE Be sure to review the "Required Hardware and Software" section of

Chapter 1 before proceeding.

Steps for Servers Running Novell NetWare

Before proceeding: Identify and list the network names of all the Novell

NetWare servers you want to monitor before starting installation. In addition, be sure
you have supervisor-level privileges for the Novell NetWare servers you want to
include.

At the Client Workstation:

¨

Step 1 Run setup at the client workstation

Insert the HP NetServer Navigator CD-ROM in your HP AutoPilot Client's CD­ROM drive. From the Windows Program Manager, run setup.exe located in the
autoplt subdirectory.

¨

Step 2 Select an install option

For an initial installation, choose the default option, "Install HP AutoPilot with
the option to install the Server Software." For servers running Novell NetWare,

HP AutoPilot software may be installed on both the client and server(s) while
you're at the client workstation.

¨

Step 3 Select HP NetServers to monitor

For servers running Novell NetWare, installation of the supporting Server software
is also accomplished at the client workstation. From the displayed list, add the HP
NetServers you want to monitor to the "Managed Servers" list box.

1

Quick Start

At the HP NetServer:

¨

Step 1 Restart the HP NetServer(s)

When HP AutoPilot Client setup is finished, the HP AutoPilot icon appears in the
display, or, in Windows 95, on the program bar. With HP AutoPilot installed and
running at the client workstation, restart each installed HP NetServer.

¨

Step 2 Verify connection

To complete the installation you must restart each HP NetServer on which you
installed the server software. A verification message from the HP NetServer is

then sent to your HP AutoPilot Client letting you know that installation was
successful.

Steps for Servers Running Microsoft Windows NT

At the Client Workstation:

¨

Step 1 Run setup at the client workstation

Insert the HP NetServer Navigator CD-ROM in your HP AutoPilot Client's CD­ROM drive. From the Windows Program Manager, run setup.exe located in the
autoplt subdirectory.

¨

Step 2 Select an install option

For an initial installation, choose the default option, "Install HP AutoPilot with
the option to install the Server Software."

¨

Step 3 Note the TCP/IP address of the HP AutoPilot Client

Be sure to make note of the TCP/IP address of your HP AutoPilot Client when it is
displayed at the end of the HP AutoPilot Client setup. You'll need this address
when you install the NSA software on your HP NetServers.

2