Hp LASERJET M3027 MFP, LASERJET M5025 MFP ASCII Boxes appear on sides of certain values displayed on the control panel

HP LaserJet M3027, M3035,

p

Issue/

Solution

M5025 and M5035 MFP Series -

ASCII Boxes appear on sides of

certain values displayed on the

control panel

Security Level: Public
Date Written/Updated: 2/2/07

Document Summary

D This document details an issue where ASCII boxes are seen on the control

Issue Description:

Web JetAdmin allows the administrator to define specific values that can be displayed
on the HP Easy Select Control Panel (See Figure #1). Examples of the values that can
be displayed are Serial Number, Device Name, Asset Number, etc…

Figure #1

anel of the MFP.

Page 1 of 2

When a value has been selected and configured to display on the HP Easy Select
Control panel through Web JetAdmin, the value will display with ASCII boxes on both
sides of the value. (See Figure #2)

Figure #2

Solution or Workaround:

Currently there is no solution. Hewlett Packard is aware of the issue and Hewlett
Packard labs are working to identify a solution. A solution should be available in a
future firmware roll. Please visit the readme page of the firmware download web site
for your product for updates to this issue.

Document Attributes

Product Models: HP LaserJet M3035mfp Base, HP LaserJet M3035mfp XS, HP LaserJet M3027mfp,

HP LaserJet M3027mfp X, HP LaserJet M5035 MFP, HP LaserJet M5035 MFP X, HP LaserJet M5035 MFP XS,
HP LaserJet M5025 MFP
Product Numbers: CB414A, CB415A, CB416A, CB417A, Q7829A, Q7830A, Q7831A, Q7840A

Page 2 of 2