HP LaserJet 8100 User Manual

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OFFICEJET PRO 810 0

User Guide

HP Officejet Pro 8100 ePrinter

User Guide

Hewlett-Packard Company notices

The information contained in this document is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Acknowledgements

Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

Safety information

Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock.

1. Read and understand all instructions in the documentation that comes with the printer.

2. Observe all warnings and instructions marked on the product.

3. Unplug this product from wall outlets before cleaning.

4. Do not install or use this product near water, or when you are wet.

5. Install the product securely on a stable surface.

6. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.

7. If the product does not operate normally, see

Solve a problem.

8. There are no user-serviceable parts inside. Refer servicing to qualified service personnel.

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The printer software is accessible for users with visual impairments or low

vision through the use of your operating system's accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the printer software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this product and HP's commitment to product accessibility, visit HP's website at

www.hp.com/

accessibility. For accessibility information for the

Mac OS X, visit the Apple website at www.apple.com/accessibility.

Contents

1 Get started

Accessibility................................................................................................................................6

Eco..............................................................................................................................................7

Understand the printer parts.......................................................................................................8

Front view.............................................................................................................................8

Printing supplies area...........................................................................................................8

Back view..............................................................................................................................9

Use the printer control panel......................................................................................................9

Overview of buttons and lights...........................................................................................10

Change printer settings......................................................................................................11

Print reports........................................................................................................................11

Finding the printer model number.............................................................................................11

Select print media.....................................................................................................................11

Recommended papers for printing and copying.................................................................12

Recommended papers for photo printing...........................................................................13

Tips for selecting and using media.....................................................................................14

Load media...............................................................................................................................14

Load standard-size media..................................................................................................14

Load envelopes..................................................................................................................15

Load cards and photo paper...............................................................................................17

Load custom-size media.....................................................................................................17

Install the accessories..............................................................................................................19

Install the duplexer.............................................................................................................19

Install Tray 2.......................................................................................................................19

Configure trays...................................................................................................................21

Turn on accessories in the printer driver............................................................................22

To turn on accessories (Windows)...............................................................................22

To turn on accessories (Mac OS X)..............................................................................22

Maintain the printer...................................................................................................................23

Clean the exterior ..............................................................................................................23

Update the printer.....................................................................................................................23

Turn the printer off....................................................................................................................23

2Print

Print documents........................................................................................................................24

Print documents (Windows)................................................................................................25

Print documents (Mac OS X)..............................................................................................25

Print brochures.........................................................................................................................25

Print brochures (Windows).................................................................................................26

Print brochures (Mac OS X)................................................................................................26

Print on envelopes....................................................................................................................26

Print on envelopes (Windows)............................................................................................27

Print on envelopes (Mac OS X)..........................................................................................27

Print photos..............................................................................................................................28

Print photos on photo paper (Windows).............................................................................28

Print photos on photo paper (Mac OS X)...........................................................................28

Print on special and custom-size paper....................................................................................29

Print on special or custom-size paper (Mac OS X).............................................................29

Print borderless documents......................................................................................................30

Print borderless documents (Windows)..............................................................................31

Print borderless documents (Mac OS X)............................................................................31

Print on both sides (duplexing).................................................................................................32

3HP ePrint

Set up HP ePrint.......................................................................................................................34

Set up HP ePrint using the HP printer software ................................................................34

Set up HP ePrint using the printer’s control panel..............................................................35

Set up HP ePrint using the embedded web server.............................................................35

Use HP ePrint...........................................................................................................................35

Print using HP ePrint..........................................................................................................36

Find the printer’s email address.........................................................................................36

Turn off HP ePrint...............................................................................................................36

Remove Web Services.............................................................................................................36

4 Work with ink cartridges

Information on ink cartridges and the printhead.......................................................................37

Check the estimated ink levels.................................................................................................38

Print with one or more depleted cartridges...............................................................................38

Replace the ink cartridges........................................................................................................38

Store printing supplies..............................................................................................................40

Usage information collection....................................................................................................40

5 Solve a problem

HP support................................................................................................................................41

Obtain electronic support....................................................................................................42

HP support by phone..........................................................................................................42

Before you call..............................................................................................................43

Phone support period...................................................................................................43

Telephone support numbers.........................................................................................43

After the phone support period.....................................................................................44

General troubleshooting tips and resources.............................................................................45

Solve printer problems..............................................................................................................45

The printer shuts down unexpectedly.................................................................................46

Alignment fails....................................................................................................................46

The printer is not responding (nothing prints).....................................................................46

The printer prints slowly......................................................................................................47

The printer is making some unexpected noises.................................................................48

Blank or partial page printed...............................................................................................48

Something on the page is missing or incorrect...................................................................49

Placement of the text or graphics is wrong.........................................................................49

Print quality troubleshooting.....................................................................................................50

Solve paper-feed problems......................................................................................................54

Solve problems using HP ePrint and HP websites...................................................................55

Solve problems using HP ePrint.........................................................................................56

Solve problems using HP websites....................................................................................57

Solve wired (Ethernet) network problems.................................................................................57

General network troubleshooting........................................................................................57

Solve wireless problems...........................................................................................................57

Basic wireless troubleshooting...........................................................................................58

Advanced wireless troubleshooting....................................................................................58

Step 1: Make sure your computer is connected to your network..................................59

Step 2: Make sure that the printer is connected to your network.................................60

Step 3: Check to see if the firewall software is blocking communication......................61

Step 4: Make sure the printer is online and ready........................................................61

Step 5: Make sure the wireless version of the printer is set as the default printer

driver (Windows only)...................................................................................................62

Step 6: Make sure your computer is not connected to your network over a Virtual

Private Network (VPN)..................................................................................................62

After resolving the problems ..............................................................................................63

Wireless Direct Printing......................................................................................................63

Configure your firewall software to work with the printer..........................................................64

Solve printer management problems........................................................................................65

Embedded web server cannot be opened..........................................................................65

Troubleshoot installation issues...............................................................................................66

Hardware installation suggestions......................................................................................66

HP software installation suggestions..................................................................................67

Solve network problems.....................................................................................................67

Understand the Printer Status Report......................................................................................68

Understand the network configuration page.............................................................................70

Printhead maintenance.............................................................................................................73

Clean the printhead............................................................................................................74

Align the printhead..............................................................................................................75

Remove and reinstall the printhead....................................................................................75

Clear jams.................................................................................................................................77

Clear paper jams................................................................................................................77

Avoid paper jams................................................................................................................79

Control-panel lights reference..................................................................................................79

A Technical information

Warranty information................................................................................................................86

Hewlett-Packard limited warranty statement......................................................................87

Ink cartridge warranty information......................................................................................88

Contents

Printer specifications................................................................................................................89

Physical specifications........................................................................................................89

Product features and capacities.........................................................................................89

Processor and memory specifications................................................................................90

System requirements..........................................................................................................90

Network protocol specifications..........................................................................................90

Embedded web server specifications.................................................................................91

Media specifications...........................................................................................................91

Understand specifications for supported media...........................................................91

Set minimum margins...................................................................................................94

Guidelines for printing on both sides of a page............................................................95

Print specifications..............................................................................................................95

HP ePrint and HP website specifications...........................................................................95

HP ePrint specifications................................................................................................95

HP website specifications.............................................................................................96

Environmental specifications..............................................................................................96

Electrical specifications.......................................................................................................96

Acoustic emission specifications........................................................................................96

Regulatory information.............................................................................................................97

FCC statement....................................................................................................................97

Notice to users in Korea.....................................................................................................98

VCCI (Class B) compliance statement for users in Japan..................................................98

Notice to users in Japan about the power cord..................................................................98

Noise emission statement for Germany.............................................................................98

LED indicator statement.....................................................................................................98

Gloss of housing of peripheral devices for Germany..........................................................99

European Union Regulatory Notice....................................................................................99

Regulatory information for wireless products...................................................................100

Exposure to radio frequency radiation........................................................................100

Notice to users in Brazil..............................................................................................100

Notice to users in Canada..........................................................................................100

Notice to users in Taiwan...........................................................................................101

Regulatory model number................................................................................................101

Environmental product stewardship program.........................................................................102

Paper use.........................................................................................................................102

Plastics.............................................................................................................................102

Material safety data sheets...............................................................................................102

Recycling program............................................................................................................102

HP inkjet supplies recycling program...............................................................................102

Disposal of waste equipment by users in private households in the European Union.....103

Power consumption..........................................................................................................104

Chemical Substances.......................................................................................................104

Battery information...........................................................................................................104

Battery disposal in Taiwan..........................................................................................104

Attention California users...........................................................................................104

RoHS notices (China only)...............................................................................................105

RoHS notices (Ukraine only)............................................................................................105

Third-party licenses................................................................................................................106

B HP supplies and accessories

Order printing supplies online.................................................................................................114

Supplies..................................................................................................................................114

Ink cartridges and printheads...........................................................................................114

HP media..........................................................................................................................115

C Network setup

Change basic network settings...............................................................................................116

View and print network settings........................................................................................116

Turn the wireless radio on and off....................................................................................116

Change advanced network settings.......................................................................................116

Set link speed...................................................................................................................117

View IP settings................................................................................................................117

Change IP settings...........................................................................................................117

Configure the printer’s firewall settings.............................................................................117

Creating and using firewall rules................................................................................118

Reset network settings.....................................................................................................119

Set up the printer for wireless communication........................................................................119

Before you begin..............................................................................................................120

Set up the printer on your wireless network.....................................................................120

Set up the printer using the HP printer software (Recommended)...................................120

Set up the printer using WiFi Protected Setup (WPS)......................................................120

To connect the printer using the Push Button Method...............................................121

To connect the printer using the PIN Method.............................................................121

Set up the printer using the embedded web server (EWS)..............................................121

Change the connection type.............................................................................................121

To change from an Ethernet connection to a wireless connection.............................122

To change from a USB connection to a wireless connection.....................................122

To change from a wireless connection to a USB or Ethernet connection .................122

Test the wireless connection............................................................................................122

Guidelines for ensuring wireless network security............................................................122

Overview of security settings......................................................................................123

Add hardware addresses to a wireless router (MAC filtering)....................................123

Other wireless security guidelines..............................................................................123

Guidelines for reducing interference on a wireless network.............................................124

Uninstall and reinstall the HP software...................................................................................124

Windows...........................................................................................................................124

Mac OS X.........................................................................................................................125

D Printer management tools

Toolbox (Windows).................................................................................................................126

HP Utility (Mac OS X).............................................................................................................126

Embedded web server............................................................................................................126

About cookies...................................................................................................................127

To open the embedded web server..................................................................................127

Index............................................................................................................................................137

Contents

1 Get started

This guide provides details about how to use the printer and how to resolve problems.

•

Accessibility

•

Eco

•

Understand the printer parts

•

Use the printer control panel

•

Finding the printer model number

•

Select print media

•

Load media

•

Install the accessories

•

Maintain the printer

•

Update the printer

•

Turn the printer off

NOTE: If you are using the printer with a computer running Windows XP Starter Edition, Windows Vista Starter Edition, or Windows 7 Starter Edition, some features might not be available. For more information, see

System requirements.

Accessibility

The printer provides a number of features that make it accessible for people with disabilities.

Visual

The HP software provided with the printer is accessible for users with visual impairments or low vision by using your operating system's accessibility options and features. The software also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the HP software and on the printer control panel have simple text or icon labels that convey the appropriate action.

Mobility

For users with mobility impairments, the HP software functions can be executed through keyboard commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach.

Support

For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's website at

www.hp.com/accessibility.

For accessibility information for Mac OS X, visit the Apple website at

www.apple.com/

accessibility.

6 Get started

Eco

Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for recycling has been incorporated into this product. For more information, see

Environmental product stewardship program

HP is committed to helping customers reduce their environmental footprint. HP has provided these features to help you focus on ways to assess and reduce the impact of your printing choices.

For more information about HP's environmental initiatives, visit

www.hp.com/hpinfo/

globalcitizenship/environment/.

Manage power

To conserve electricity, try the following:

• Turn on the printer's Sleep Mode feature, and then select the option for the shortest time. After the printer has been inactive for this period of time, the printer will go

into low-power mode. To configure this feature, touch

(eco button) on the

printer’s control panel display, touch Sleep, and then touch the desired option.

• Use the printer's Schedule On and Off feature, and then select the days and time you want the printer to turn on and turn off automatically. For example, you can schedule the printer to turn on at 8am and turn off at 8pm from Monday to Friday. In this way, you will save energy during the night and weekends. To configure this

feature, touch

(eco button) on the printer's control panel display, touch

Schedule On and Off, and then set the time to turn on and off the printer.

• Adjust the screen brightness to a dimmer setting. To configure this feature, touch

(eco button) on the printer's control panel display, touch Screen

Brightness, and then set the desired option.

NOTE: The printer's Sleep Mode and Schedule On and Off features are

temporarily not available if one or more of the ink cartridges are missing. After the cartridge is reinstalled, these features resume.

CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. Never turn off the printer when ink cartridges are missing.

Conserve printing supplies

To conserve printing supplies such as ink and paper, try the following:

• Change the print mode to a draft setting. Draft setting uses less ink.

• Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.

• Reduce paper usage by printing on both sides of the paper. If the printer has an HP automatic two-sided printing accessory (duplexer), see

Print on both sides (duplexing). Otherwise, you can first print just the odd pages, flip the pages over, and then print just the even pages.

Eco 7

Understand the printer parts

This section contains the following topics:

•

Front view

•

Printing supplies area

•

Back view

Front view

5 6

1 Top cover

2 Ink-cartridge access door

3 Output tray

4 Control-panel display

(Power button)

6 Control panel

7 Output tray extension

8Tray 1

Printing supplies area

Chapter 1

8 Get started

1 Ink-cartridge access door

2 Ink cartridges

Back view

1 Ethernet network port

2 Rear universal serial bus (USB) port

3 Power input

4 Automatic two-sided printing accessory (duplexer)

Use the printer control panel

This section contains the following topics:

•

Overview of buttons and lights

•

Change printer settings

•

Print reports

Use the printer control panel 9

Overview of buttons and lights

For more information about control panel light patterns and messages, see Controlpanel lights reference.

2134

911 810

Label Name and Description

1 Printhead align control panel icon. Shows that the printhead requires alignment.

2 Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or

top cover is open.

3 Out of paper icon. Shows that the printer is out of paper.

4 Paper jam icon. Shows that the printer has a paper jam.

Resume button and light. Press to continue a print job after a paper jam or adding paper. Press to cancel a print job when a media size mismatch occurs. Press and hold for three seconds to print a demo page. The Resume light blinks when the button must be pressed to resume printing.

Cancel button. Press once to stop a print job, or press and hold for three seconds to print a printer status report.

Power button and light. Press to turn the printer on or off. The light indicates whether the

printer is on or off.

ePrint button and light. Press to enable the HP ePrint function. The light indicates when the printer is connected to an ePrint server. Press and hold for three seconds to print the firmware information page.

Wireless button and light. Press to turn the wireless network feature on or off. The

button is lit when the wireless network is on.

10 Wired network icon. Shows that a wired network connection exists.

11 Wireless network icon. Shows that a wireless network connection exists.

Chapter 1

10 Get started

Label Name and Description

12 Ink cartridge information icons. Displays ink cartridge information, including fill levels.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only.

When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Change printer settings

If the printer is connected to a computer, you can change the printer settings using HP software tools available on your computer — such as the HP printer software, HP Utility (Mac OS X), or the EWS. For more information about these tools, see

Printer

management tools.

Print reports

Use the control panel to print the following reports for the printer.

• Printer status report. Press and hold the

(Cancel) button for three seconds.

• Network configuration page and Wireless network test page. Press the

(Wireless) button and then release.

• Demo page. Press and hold the

(Resume) button for three seconds.

Finding the printer model number

In addition to the model name that appears on the front of the printer, the printer has a specific model number. You can use this number when obtaining support and to help determine which supplies or accessories are available for your printer.

The model number is printed on a label located near the ink-cartridge access door.

Select print media

The printer is designed to work well with most types of office media. It is best to test a variety of print media types before buying large quantities. Use HP media for optimum print quality. Visit the HP website at

www.hp.com for more information about

HP media.

HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality, and produce documents with crisp, vivid color, bolder blacks and dry faster than ordinary plain papers. Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.

(continued)

Select print media 11

This section contains the following topics:

•

Recommended papers for printing and copying

•

Related topics

HP supplies and accessories

Store printing supplies

Ink cartridges can be left in the printer for extended periods of time. However, to assure optimal ink cartridge health, be sure to turn off the printer properly. For more information, see

Turn the printer off.

Usage information collection

The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer.

In addition, this memory chip collects a limited set of information about the usage of the printer that might include the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the printer model. This information helps HP design future printers to meet our customers' printing needs.

The data collected from the cartridge memory chip does not contain information that can be used to identify a customer or user of the cartridge or their printer.

HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling program (HP Planet Partners:

www.hp.com/recycle). The memory chips from this sampling are read and studied to improve future HP printers. HP partners who assist in recycling this cartridge might have access to this data, as well.

Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after you render the memory chip inoperable, the cartridge cannot be used in an HP printer.

If you are concerned about providing this anonymous information, you can make this information inaccessible by turning off the memory chip's ability to collect the printer's usage information:

To turn off usage information collection

On the printer control panel, press and hold the

(Wireless) and (Resume)

buttons.

2. The ink supply icons will blink four times.

Press and hold the

(Wireless) and (Resume) buttons again to turn usage

information collection back on.

NOTE: If you turn off the memory chip's ability to collect the printer's usage information, you can still continue to use the cartridge in the HP printer.

Chapter 4

40 Work with ink cartridges

5 Solve a problem

The information in this chapter suggests solutions to common problems. If your printer is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•

HP support

•

General troubleshooting tips and resources

•

Solve printer problems

•

Print quality troubleshooting

•

Solve paper-feed problems

•

Solve problems using HP ePrint and HP websites

•

Solve wired (Ethernet) network problems

•

Solve wireless problems

•

Configure your firewall software to work with the printer

•

Solve printer management problems

•

Troubleshoot installation issues

•

Understand the Printer Status Report

•

Understand the network configuration page

•

Printhead maintenance

•

Clear jams

•

Control-panel lights reference

HP support

If you have a problem, follow these steps

1. Check the documentation that came with the printer.

2. Visit the HP online support website at

www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. HP online support is available to all HP customers. It is the fastest source for up-to-date printer information and expert assistance and includes the following features:

• Fast access to qualified online support specialists

• HP software and driver updates for the HP printer

• Valuable troubleshooting information for common problems

• Proactive printer updates, support alerts, and HP newsgrams that are available

when you register the printer

For more information, see

Obtain electronic support.

3. Call HP support. Support options and availability vary by printer, country/region, and language. For more information, see

HP support by phone.

Solve a problem 41

Obtain electronic support

To find support and warranty information, go to the HP website at www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information about calling for technical support.

This website also offers technical support, drivers, supplies, ordering information and other options such as:

• Access online support pages.

• Send HP an email message for answers to your questions.

• Connect with an HP technician by using online chat.

• Check for HP software updates.

You can also obtain support from the HP software for Windows or Mac OS X, which provide easy, step-by-step solutions to common printing problems. For more information, see

Printer management tools.

Support options and availability vary by printer, country/region, and language.

HP support by phone

The phone support numbers and associated costs listed here are those in effect at time of publication and are applicable only for calls made on a land line. Different rates may apply for mobile phones.

For the most current HP list of telephone support numbers and call costs information, see

www.hp.com/go/customercare. This website provides information and utilities that

can help you correct many common printer problems.

During the warranty period, you may obtain assistance from the HP Customer Care Center.

NOTE: HP does not provide telephone support for Linux printing. All support is provided online at the following website:

https://launchpad.net/hplip. Click the Ask

a question button to begin the support process.

The HPLIP website does not provide support for Windows or Mac OS X. If you are using these operating systems, see

www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.

This section contains the following topics:

•

Before you call

•

Phone support period

•

Telephone support numbers

•

After the phone support period

Chapter 5

42 Solve a problem

Before you call

Call HP support while you are in front of the computer and the printer. Be prepared to provide the following information:

• Model number (for more information, see

Finding the printer model number)

• Serial number (located on the back or bottom of the printer)

• Messages that appear when the situation occurs

• Answers to these questions:

◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time

that this situation began?

◦ Did anything else occur prior to this situation (such as a thunderstorm or

moving the printer)?

Phone support period

One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico).

Telephone support numbers

In many locations, HP provides toll free telephone support during the warranty period. However, some of the support numbers might not be toll free.

HP support 43

For the most current list of telephone support numbers, see www.hp.com/go/ customercare. This website provides information and utilities that can help you correct many common printer problems.

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After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support website:

www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Chapter 5

44 Solve a problem

General troubleshooting tips and resources

NOTE: Many of the following steps require HP software. If you did not install the

HP software, you can install it using the HP software CD included with the printer, or you can download the HP software from the HP support website (

www.hp.com/ go/customercare). This website provides information and utilities that can help you correct many common printer problems.

Try these when you begin troubleshooting a printing problem.

• For a paper jam, see

Clear jams.

• For paper-feed problems, such as the paper skew and paper pick, see

Solve

paper-feed problems.

• Power light is on and not blinking. When the printer is turned on for the first time, it takes approximately 12 minutes to initialize it after the ink cartridges are installed.

• Power cord and other cables are working, and are firmly connected to the printer. Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see

Electrical

specifications.

• Media is loaded correctly in the input tray and is not jammed in the printer.

• All packing tapes and materials are removed.

• The printer is set as the current or default printer. For Windows, set it as the default in the Printers folder. For Mac OS X, set it as the default in the Print & Fax preferences of the System Preferences. For more information, see your computer's documentation.

• Pause Printing is not selected if you are using a computer running Windows.

• You are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Solve printer problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

This section contains the following topics:

•

The printer shuts down unexpectedly

•

Alignment fails

•

The printer is not responding (nothing prints)

•

The printer prints slowly

•

The printer is making some unexpected noises

•

Blank or partial page printed

•

Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

Solve printer problems 45

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC) power outlet. For voltage requirements, see

Electrical specifications.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray. If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.

If the alignment process fails repeatedly, you might have a defective sensor or ink cartridge. Contact HP support. Go to

www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click Contact HP for information on calling for technical support.

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print after the computer reboots. For more information, refer to the Help system for the operating system.

Check the printer setup

For more information, see

General troubleshooting tips and resources.

Check the HP software installation

If the printer is turned off when printing, an alert message should appear on your computer screen; otherwise, the HP software provided with the printer might not be installed correctly. To resolve this, uninstall the HP software completely, and then reinstall the HP software. For more information, see

Uninstall and reinstall the HP

software.

Check the cable connections

• Make sure both ends of the USB cable or Ethernet cable are secure.

• If the printer is connected to a network, check the following:

◦ Check the Link light on the back of the printer. ◦ Make sure you are not using a phone cord to connect the printer.

Check any personal firewall software installed on the computer

The personal software firewall is a security program that protects a computer from intrusion. However, the firewall might block communication between the computer and the printer. If there is a problem communicating with the printer, try temporarily disabling the firewall. If the problem persists, the firewall is not the source of the communication problem. Re-enable the firewall.

Chapter 5

46 Solve a problem

The printer prints slowly

Try the following solutions if the printer is printing very slowly.

•

Solution 1: Use a lower print quality setting

•

Solution 2: Check the ink levels

•

Solution 3: Contact HP support

Solution 1: Use a lower print quality setting

Solution: Check the print quality setting. Best and Maximum dpi provide the

best quality but are slower than Normal or Draft. Draft provides the fastest print speed.

Cause: The print quality was set to a high setting.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

NOTE: The printer can operate with one or more depleted cartridges. However, printing with depleted cartridges slows the printer and affects the quality of printed documents. If the black cartridge is depleted, blacks are not as dark. If a color cartridge is depleted, output is in grayscale. When possible, replace the depleted cartridge. Do not remove the depleted cartridge until you have a new ink cartridge available. For information about how to install new cartridges, see

Replace the ink cartridges.

NOTE: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period and have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink. Insufficient ink may cause the printhead to overheat. When the printhead overheats, the printer slows down to allow it to cool.

Solve printer problems 47

If this did not solve the issue, try the next solution.

Solution 3: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/go/customercare. This website provides information and

utilities that can help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printer.

The printer is making some unexpected noises

You might hear some unexpected noises made by the printer. These are the servicing sounds when the printer performs automatic servicing functions to maintain the health of the printheads.

NOTE: To prevent any potential damage to your printer:

Do not turn off the printer while the printer is performing any servicing. If you are turning off the printer, wait for the printer to come to a complete stop before turning

off using the

(Power) button. See Turn the printer off.

Make sure all ink cartridges are installed. If any of the ink cartridge is missing, the printer will perform extra servicing to protect the printheads.

Blank or partial page printed

Clean the printhead

Complete the printhead cleaning procedure. For more information, see

Clean the printhead. The printhead may need to be cleaned if the printer was turned off incorrectly.

NOTE: Incorrectly turning off the printer can cause print quality problems like blank or partial pages. Printhead cleaning can solve these problems, but turning off the printer correctly can prevent them in the first place. Always turn the printer off

by pressing the

(Power) button on the printer. Wait until the (Power) light

goes out before unplugging the power cord or turning off a power strip.

Check the media settings

• Make sure you select the correct print quality settings in the printer driver for the

media loaded in the trays.

• Make sure the page settings in the printer driver match the page size of media

loaded in the tray.

More than one page is being picked

For more information on paper-feed problems, see

Solve paper-feed problems.

Chapter 5

48 Solve a problem

There is a blank page in the file

Check the file to make sure there is no blank page.

Something on the page is missing or incorrect

Check the Print Quality Diagnostic page

Print a Print Quality Diagnostic page to help you decide whether to run any maintenance tools to improve the print quality of your printouts. For more information, see

Print quality troubleshooting.

To print and evaluate the Print Quality Diagnostic page, hold down the

(Power)

button, press the

(Cancel) button seven times, press the (Resume) button two

times, and then release the

(Power) button.

Check the margin settings

Make sure the margin settings for the document do not exceed the printable area of the printer. For more information, see

Set minimum margins.

Check the color print settings Make sure Print in Grayscale is not selected in the printer driver.

Check the printer location and length of USB cable

High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the printer away from the source of the electromagnetic fields. Also, it is recommended that you use a USB cable that is less than 3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.

Placement of the text or graphics is wrong

Check how the media is loaded

Make sure the media width and length guides fit snugly against the edges of the stack of media, and make sure the tray is not overloaded. For more information, see

Load

media.

Check the media size

• Content on a page might be cut off if the document size is larger than the media that you are using.

• Make sure the media size selected in the printer driver match the size of media loaded in the tray.

Check the margin settings

If the text or graphics are cut off at the edges of the page, make sure the margin settings for the document do not exceed the printable area of your printer. For more information, see

Set minimum margins.

Solve printer problems 49

Check the page-orientation setting

Make sure the media size and page orientation selected in the application match the settings in the printer driver. For more information, see

Print.

Check the printer location and length of USB cable

If the above solutions do not work, the problem may be caused by the inability of the application to interpret print settings correctly. See the release notes for known software conflicts, refer to the application's documentation, or contact the software manufacturer for specific help.

Print quality troubleshooting

Try the solutions in this section to resolve print quality problems in your printout.

TIP: You can visit the HP online support website at www.hp.com/go/customercare for information and utilities that can help you correct many common printer problems.

• Solution 1: Make sure you are using genuine HP ink cartridges

•

Solution 2: Check the ink levels

•

Solution 3: Check the paper loaded in the input tray

•

Solution 4: Check the paper type

•

Solution 5: Check the print settings

•

Solution 6: Print and evaluate a print quality report

•

Solution 7: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges

Solution: Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply are not covered under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause: Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Chapter 5

50 Solve a problem

Solution 2: Check the ink levels

Solution: Check the estimated ink levels in the ink cartridges.

NOTE: Ink level alerts and indicators provide estimates for planning purposes

only. When you receive a low-ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until prompted to do so.

Replace the ink cartridges.

CAUTION: While ink cartridges are not damaged when left outside of the printer, the printhead does need to have all cartridges installed at all times after the printer is set up and in use. Leaving one or more cartridge slots empty for an extended period may lead to print quality problems and possibly damage the printhead. If you have recently left a cartridge out of the printer for an extended period and have noticed poor print quality, clean the printhead. For more information, see

Clean the printhead.

For more information, see:

Check the estimated ink levels

Cause: The ink cartridges might have insufficient ink.

If this did not solve the issue, try the next solution.

Solution 3: Check the paper loaded in the input tray

Solution: Make sure the paper is loaded correctly and that it is not wrinkled or

too thick.

• Load paper with the print side facing down. For example, if you are loading

glossy photo paper, load the paper with the glossy side down.

• Make sure the paper lays flat in the input tray and is not wrinkled. If the paper is

too close to the printhead during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope.

For more information, see:

Load media.

Cause: The paper was loaded incorrectly, or it was wrinkled or too thick.

Print quality troubleshooting 51

If this did not solve the issue, try the next solution.

Solution 4: Check the paper type

Solution: HP recommends that you use HP papers or any other paper type that

is appropriate for the printer.

Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.

Store specialty media in its original packaging inside a resealable plastic bag on a flat surface in a cool, dry place. When you are ready to print, remove only the paper you plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This prevents the photo paper from curling.

NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges is not necessary.

For more information, see:

Select print media

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 5: Check the print settings

Solution: Check the print settings.

• Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. Or, check

to see if advanced color settings such as saturation, brightness, or color tone, are set to modify the appearance of colors.

• Check the print quality setting and make sure it matches the type of paper loaded in the printer.

You might need to choose a lower print quality setting if colors are running into each other. Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the input tray.

NOTE: On some computer screens, colors might appear differently than they do when printed on paper. In this case, there is nothing wrong with the printer, print settings, or ink cartridges. No further troubleshooting is required.

For more information, see:

Select print media

Cause: The print settings were set incorrectly.

If this did not solve the issue, try the next solution.

Chapter 5

52 Solve a problem

Solution 6: Print and evaluate a print quality report

Solution:

To print a print quality report

•

Control panel: Press and hold the

(Power) button, press the (Cancel)

button seven times, press the

(Resume) button two times, and release the

(Power) button.

• Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report.

• HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print.

If defects are seen on the Print Quality Diagnostic report, follow the steps below:

1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed.

2. Align the printhead. For more information, see

Align the printhead.

3. Clean the printhead. For more information, see

Clean the printhead.

4. Replace the printhead. For more information, see

Remove and reinstall the

printhead.

Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your

Print quality troubleshooting 53

prints, a Print Quality Diagnostic page can help you determine if the printing system is working correctly.

Solution 7: Contact HP support

Solution: Contact HP support for service.

Go to:

www.hp.com/go/customercare. This website provides information and

utilities that can help you correct many common printer problems.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: There was a problem with the printhead.

Solve paper-feed problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

Media is not supported for the printer or tray

Use only media that is supported for the printer and the tray being used. For more information, see

Media specifications.

Media is not picked up from a tray

• Make sure media is loaded in the tray. For more information, see

Load media. Fan

the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.

Media is not coming out correctly

• Make sure the output tray extender is fully extended; otherwise, printed pages may fall off the printer.

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54 Solve a problem

• Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.

Pages are skewing

• Make sure the media loaded in the trays is aligned to the paper guides. If needed, pull out the trays from the printer and reload the media correctly, making sure that the paper guides are aligned correctly.

• Load media into the printer only when it is not printing.

• Remove and replace the duplexer.

◦ Push the button on either side of the duplexer, and then remove the unit.

◦ Reinsert the duplexer into the printer.

Multiple pages are being picked up

• Fan the media before loading.

• Make sure the paper guides are set to the correct markings in the tray for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.

• Make sure the tray is not overloaded with paper.

• Use HP media for optimum performance and efficiency.

Solve problems using HP ePrint and HP websites

This section provides solutions to common problems using HP ePrint and HP websites.

•

Solve problems using HP ePrint

•

Solve problems using HP websites

Solve problems using HP ePrint and HP websites 55

Solve problems using HP ePrint

If you are having problems using HP ePrint, check the following:

• Make sure the printer is connected to the Internet using an Ethernet or wireless connection.

NOTE: You cannot use these web features if the printer is connected using a USB cable.

• Make sure the latest product updates have been installed on the printer. For more information, see

Update the printer.

• Make sure HP ePrint is enabled on the printer. For more information, see

Set up

HP ePrint using the printer’s control panel.

• Make sure the network hub, switch, or router is turned on and working correctly.

• If you are connecting the printer using an Ethernet cable, make sure you are not connecting the printer using a phone cord or a crossover cable to connect the printer to the network and that the Ethernet cable is securely connected to the printer. For more information, see

Solve wired (Ethernet) network problems.

• If you are connecting the printer using a wireless connection, make sure the wireless network is functioning properly. For more information, see

Solve wireless

problems.

• If you are using HP ePrint, check the following:

◦ Make sure the printer’s email address is correct. ◦ Make sure that the printer’s email address is the only address listed in the “To”

line of the email message. If other email addresses are listed in the “To” line, the attachments you are sending might not print.

◦ Make sure you are sending documents that meet the HP ePrint requirements.

For more information, see

HP ePrint specifications.

• If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you are entering are valid:

◦ Check the settings being used by the Web browser you are using (such as

Internet Explorer, Firefox, or Safari).

◦ Check with the IT administrator or person who set up your firewall.

If the proxy settings used by your firewall have changed, you must update these settings in either the printer’s control panel. If these settings are not updated, you will not be able to use HP ePrint.

For more information, see

Set up HP ePrint using the printer’s control panel.

TIP: For additional help setting up and using HP ePrint, visit ePrintCenter (

www.eprintcenter.com).

Chapter 5

56 Solve a problem

Solve problems using HP websites

If you are having problems using HP websites from your computer, check the following:

• Make sure the computer that you are using is connected to the Internet.

• Make sure the web browser meets the minimum system requirements. For more information, see

HP website specifications.

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation provided with your web browser.

Solve wired (Ethernet) network problems

If you are unable to connect the printer to your wired (Ethernet) network, perform one or more of the following tasks.

NOTE: After correcting any of the following, run the installation program again.

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

• General network troubleshooting

General network troubleshooting

If you are unable to install the HP software provided with the printer, verify the following:

• All cable connections to the computer and the printer are secure.

• The network is operational and the network hub is turned on.

• All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows

• The printer is installed on the same subnet as the computers that use the printer.

If the installation program cannot discover the printer, print the network configuration page, and enter the IP address manually in the installation program. For more information, see

Understand the network configuration page or you can download the

HP Home Network Diagnostic Utility on the HP website.

Solve wireless problems

This section provides information about solving problems you might encounter when connecting the printer to your wireless network.

Follow these suggestions in order, starting with those listed in the “Basic wireless troubleshooting” section. If you still encounter problems, follow the suggestions provided in the “Advanced wireless troubleshooting” section.

•

Basic wireless troubleshooting

•

Advanced wireless troubleshooting

•

After resolving the problems

•

Wireless Direct Printing

Solve wireless problems 57

TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting.

TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (

www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not available in all languages.)

NOTE: After you resolve the problem, follow the instructions in After resolving the problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities

might not have been turned on. Press the

(Wireless) button to turn on the printer's

wireless capabilities.

NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless

Network Test page, press

(Wireless) button, and (Resume) button together. If a problem is detected, the printed test report includes recommendations that might help solve the problem.

TIP: : If the Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router.

Advanced wireless troubleshooting

If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented:

•

Step 1: Make sure your computer is connected to your network

•

Step 2: Make sure that the printer is connected to your network

•

Step 3: Check to see if the firewall software is blocking communication

•

Step 4: Make sure the printer is online and ready

Chapter 5

58 Solve a problem

• Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

•

Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

Step 1: Make sure your computer is connected to your network

Make sure your computer is connected to your network—either your wired (Ethernet) network or your wireless network. If the computer is not connected to the network, you cannot use the printer over the network.

To check a wired (Ethernet) connection

▲ Many computers have indicator lights beside the port where the Ethernet cable

from the router connects to your computer. Usually there are two indicator lights, one that is on and another that blinks. If your computer has indicator lights, check to see if the indicator lights are on. If the lights are not on, try reconnecting the Ethernet cable to the computer and the router. If you still do not see lights, there might be a problem with the router, the Ethernet cable, or your computer.

NOTE: Macintosh computers do not have indicator lights. To check the Ethernet connection on a Macintosh computer, click System Preferences in the Dock, and then click Network. If the Ethernet connection is working correctly, Built-in Ethernet appears in the list of connections, along with the IP address and other status information. If Built-in Ethernet does not appear in the list, there might be a problem with the router, the Ethernet cable, or your computer. For more information, click the Help button in the window.

To check a wireless connection

1. Make sure that your computer's wireless has been turned on. (For more

information, see the documentation that came with your computer.)

2. If you are not using a unique network name (SSID), then it is possible that your wireless computer could be connected to a nearby network that is not yours.

The following steps can help you determine if your computer is connected to your network.

Windows a. Click Start, click Control Panel, point to Network Connections, and then click

View Network Status and Tasks.

– OR – Click Start, select Settings, click Control Panel, double-click Network

Connections, click the View menu, and then select Details. Leave the network dialog box open while you continue to the next step.

b. Disconnect the power cord from the wireless router. The connection status of

your computer should change to Not Connected.

c. Reconnect the power cord to the wireless router. The connection status should

change to Connected.

Solve wireless problems 59

Mac OS X

▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu

that appears, you can determine if the AirPort is turned on and which wireless network your computer is connected to.

NOTE: For more detailed information about your AirPort connection, click System Preferences in the Dock, and then click Network. If the wireless

connection is working correctly, a green dot appears next to AirPort in the list of connections. For more information, click the Help button in the window.

If you are unable to get your computer connected to your network, contact the person who set up your network or the router manufacturer as there might be a hardware issue with either your router or computer.

TIP: If you are able to access the Internet and are using a computer running Windows, you can also use the HP Network Assistant for help in setting up a network. To use this tool, visit

www.hp.com/sbso/wireless/tools-setup.html?

jumpid=reg_R1002_USEN. (This Web site is only available in English.)

Step 2: Make sure that the printer is connected to your network

If your printer is not connected to the same network as your computer, you cannot use the printer over the network. Follow the steps described in this section to find out if your printer is actively connected to the correct network.

NOTE: If your wireless router or Apple AirPort Base Station is using a hidden SSID, your printer cannot automatically detect the network

A: Make sure the printer is on the network

1. If the printer supports Ethernet networking and is connected to an Ethernet

network, make sure an Ethernet cable is not plugged into the back of the printer. If an Ethernet cable is plugged into the back, then wireless connectivity is disabled.

2. If the printer is connected to a wireless network, print the network configuration page. For more information, see

Understand the network configuration page.

3. After the page has been printed, check the Network Status and URL:

Network Status

•

If the Network Status is Ready, the printer is actively connected to a network.

•

If the Network Status is Offline, the printer is not connected to a network. Run the Wireless Network Test (using the instructions at the beginning of this section) and follow any recommendations.

URL The URL shown here is the network address

assigned to the printer by your router. You need this to connect to the embedded web server (EWS).

Chapter 5

60 Solve a problem

For information about connecting the printer to a wireless network, see Set up the printer for wireless communication.

B: Check to see if you can access the EWS

▲ After you establish that the computer and the printer both have active connections

to a network, you can verify if they are on the same network by opening the printer's EWS. For more information, see

Embedded web server.

To access the EWS a. On your computer, open the EWS. For more information, see

Embedded web

server.

NOTE: If you are using a proxy server in your browser, you might need to disable it to access the EWS.

b. If you can open the EWS, try using the printer over the network (such as to

print) to see if your network setup was successful.

c. If you cannot open the EWS or are still having problems using the printer over

the network, continue to the next section regarding firewalls.

Step 3: Check to see if the firewall software is blocking communication

If you cannot access the EWS and are sure both the computer and printer have active connections to the same network, the firewall security software might be blocking communication. Temporarily turn off any firewall security software running on your computer and then try to open the EWS again. If you can open the EWS, try using the printer (for printing).

If you are able to open the EWS and use your printer with the firewall turned off, you need to reconfigure your firewall settings to allow the computer and printer to communicate with each other over the network. For more information, see

Configure

your firewall software to work with the printer.

If you are able to open the EWS, but are still unable to use the printer even with the firewall turned off, try enabling the firewall software to recognize the printer. For more information, see the documentation provided with your firewall software.

Step 4: Make sure the printer is online and ready

If you have the HP software installed, you can check the printer’s status from your computer to see if the printer is paused or offline, preventing you from using it.

To check the printer’s status, follow the instructions for your operating system:

Windows

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details.

Solve wireless problems 61

3. Do one of the following, depending on the printer status: a. If the printer is Offline, right-click the printer, and click Use Printer Online. b. If the printer is Paused, right-click the printer, and click Resume Printing.

4. Try using the printer over the network.

Mac OS X

1. Click System Preferences in the Dock, and then click Print & Fax.

2. Select the printer, and then click Open Print Queue.

3. If the print job is on hold, click Resume.

4. If the printer is paused, click Resume Printer.

If you can use the printer after performing the steps above but find that the symptoms persist as you continue to use the printer, your firewall might be interfering. For more information, see

Configure your firewall software to work with the printer

If you still cannot use the printer over the network, continue to the next section for additional troubleshooting help

Step 5: Make sure the wireless version of the printer is set as the default printer driver (Windows only)

If you install the HP software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the printer, make sure the correct version of the printer driver is set as the default.

1. Click Start, point to Settings, and then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly:

a. Right-click the printer icon, and then click Properties, Document Defaults, or

Printing Preferences.

b. On the Ports tab, look for a port in the list with a checkmark. The version of the

printer driver that is connected wirelessly has HP network re-discovery port monitor as the Port description, next to the checkmark.

3. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

NOTE: If there is more than one icon in the folder for the printer, right-click the

printer icon for the version of the printer driver that is connected wirelessly, and select Set as Default Printer.

Step 6: Make sure your computer is not connected to your network over a Virtual Private Network (VPN)

A Virtual Private Network (VPN) is a computer network that uses the Internet to provide a remote, secure connection to an organization’s network. However, most VPN services do not allow you to access local devices (like your printer) on your local network while your computer is connected to the VPN.

To connect to the printer, disconnect from the VPN.

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62 Solve a problem

TIP: To use the printer while connected to the VPN, you can connect the printer to your computer with a USB cable. The printer uses its USB and network connections at the same time.

For more information, contact your network administrator or the person who set up the wireless network.

After resolving the problems

After you resolve any problems and have successfully connected the printer to your wireless network, complete the following steps for your operating system:

Windows

1. On the computer desktop, click Start, select Programs or All Programs, click HP, select your printer name, and then click Printer Setup & Software.

2. Click Connect a new printer, and then select the type of connection you want to

use.

Mac OS X

1. Open HP Utility. For more information, see

HP Utility (Mac OS X).

2. Click the Applications icon on the toolbar, double-click HP Setup Assistant, and then follow the onscreen instructions.

Wireless Direct Printing

You can print directly to the printer wirelessly, without a wireless router, from your wireless-enabled computers and mobile devices with Wireless Direct Printing.

NOTE: The Wireless Direct Printing connection is available even if the printer is also connected to a wireless network. Also, all functionality available on your wireless network, such as printing, scanning, and printer maintenance, is also available when a computer (with the HP printer software installed) is connected to the printer with a Wireless Direct Printing connection. However, some functionality might not be supported if the printer has a simultaneous wireless connection to your wireless network and Wireless Direct Printing.

To turn on Wireless Direct Printing

To turn on Wireless Direct Printing, complete the following steps:

1. Open the EWS. For more information, see

Embedded web server.

2. On the Network tab, click Status in the Wireless Direct Printing section.

3. Click Edit Settings, and then follow the onscreen instructions.

NOTE: To prevent unauthorized people from connecting to the printer, turn on security. Select On (with security), and then enter a passcode.

NOTE: If you do not see these options, updating the printer might provide this

feature. For more information, see

Update the printer.

Solve wireless problems 63

TIP: You can customize the Wireless Direct Printing name and security passcode from the embedded web server (EWS). For information about using the embedded web server, see

Embedded web server.

To print using Wireless Direct Printing

NOTE: To print using Wireless Direct Printing from a computer, be sure you’ve

installed the HP printer software. To print using Wireless Direct Printing from a mobile device, make sure you have a print application installed on the mobile device. For more information, see the documentation provided with the print application.

1. From your wireless computer or mobile device, search for and connect to the printer’s Wireless Direct Printing name.

2. If you have security enabled, enter the passcode.

Configure your firewall software to work with the printer

A personal firewall, which is security software running on your computer, can block network communication between your printer and your computer.

If you are having problems such as:

• Printer not found when installing HP software

• Unable to print, print job stuck in queue or printer goes offline

• Scan communication errors or scanner busy messages

• Unable to see printer status on your computer

The firewall might be preventing your printer from notifying computers on your network where it can be found.

If you are using the HP software on a computer running Windows and cannot find the printer during installation (and you know the printer is on the network)—or if you have already successfully installed HP software and experience problems—check the following:

• If you have just installed the HP software, try turning off your computer and the printer, and then turning them both on again.

• Keep your security software up to date. Many security software vendors provide updates that correct known issues and provide the latest defenses against new security threats.

• If your firewall has "High", "Medium", or "Low" security settings, use the "Medium" setting when your computer is connected to your network.

• If you have changed any firewall settings from default, try going back to the default setting.

• If your firewall has a setting called "trusted zone", use this setting when your computer is connected to your network.

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• If your firewall has a setting to "not show alert messages", you should disable this. When installing the HP software and using the HP printer you may see alert messages from your firewall software that provide options to "allow", "permit" or "unblock". You should allow any HP software that causes an alert. Also, if the alert has a "remember this action" or "create a rule for this" selection, select it. This is how the firewall learns what can be trusted on your network.

• Do not have more than one firewall enabled at the same time on your computer. An example would be having both the Windows firewall provided by the operating system and a 3rd party firewall enabled at the same time. Having more than one firewall enabled at the same time will not make your computer any safer and may cause problems.

For more information about using your printer with personal firewall software, visit www.hp.com/go/wirelessprinting, and then click Firewall Help in the Need Help

Troubleshooting? section.

NOTE: At this time, some portions of this site are not available in all languages.

Solve printer management problems

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

This section provides solutions to common problems that involve managing the printer. This section contains the following topic:

•

Embedded web server cannot be opened

NOTE: To use the embedded EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable.

Embedded web server cannot be opened

Check your network setup

• Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.

• Make sure the network cable is securely connected to the printer.

• Make sure the network hub, switch, or router is turned on and working correctly.

Check the computer

Make sure the computer that you are using is connected to the network.

NOTE: To use the EWS, the printer must be connected to a network using either an Ethernet or a wireless connection. You cannot use the embedded web server if the printer is connected to a computer with a USB cable.

Solve printer management problems 65

Check your web browser

• Make sure the web browser meets the minimum system requirements. For more information, see

Embedded web server specifications.

• If your web browser uses any proxy settings to connect to the Internet, try turning off these settings. For more information, see the documentation available with your web browser.

• Make sure JavaScript and cookies are enabled in your web browser. For more information, see the documentation available with your web browser.

Check the printer IP address

• To check the IP address of the printer, obtain the IP address on the network

configuration page. To print a network configuration page, press the

(Wireless)

button.

• Ping the printer using the IP address from the command prompt (Windows) or from Network Utility (Mac OS X). (Network Utility is located in the Utilities folder in the Applications folder at the top level of the hard disk.).

For example, if the IP address is 123.123.123.123, type the following at the command prompt (Windows):

C:\Ping 123.123.123.123

- OR – In Network Utility (Mac OS X) click the Ping tab, type the 123.123.123.123 in the

box, and then click Ping. If a reply appears, the IP address is correct. If a time-out response appears, the IP

address is incorrect.

Troubleshoot installation issues

TIP: You can visit the HP online support website at www.hp.com/go/customercare

for information and utilities that can help you correct many common printer problems.

If the following topics do not help, see HP support for information about HP support.

•

Hardware installation suggestions

•

HP software installation suggestions

•

Solve network problems

Hardware installation suggestions

Check the printer

• Make sure that all packing tape and material have been removed from outside and inside the printer.

• Make sure that the printer is loaded with paper.

• Make sure that no lights are on or blinking except the Ready light, which should be on. If the Attention light is blinking, check for messages on the printer control panel.

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66 Solve a problem

Check the hardware connections

• Make sure that any cords and cables that you are using are in good working order.

• Make sure that the power cord is connected securely to both the printer and to a working power outlet.

Check the printheads and ink cartridges

• Make sure that all of the printheads and ink cartridges are firmly installed in their correct, color-coded slot. Press down firmly on each one to ensure proper contact. The printer cannot work if they are not all installed.

• Make sure that the printhead latch is closed correctly.

• If the display shows a printhead error message, clean the contacts on the printheads.

HP software installation suggestions

Check the computer system

• Make sure that your computer is running one of the supported operating systems. For more information, see

System requirements

• Make sure that the computer meets at least the minimum system requirements.

• In the Windows Device Manager, make sure that the USB drivers have not been disabled.

• If you are using a computer running Windows, and the computer cannot detect the printer, run the uninstallation utility (util\ccc\uninstall.bat on the installation CD) to perform a clean uninstallation of the printer driver. Restart your computer, and reinstall the printer driver.

Verify installation preliminaries

• Make sure to use the installation CD that contains the correct HP software for your operating system.

• Before installing HP software, make sure that all other programs are closed.

• If the computer does not recognize the path to the CD-ROM drive that you type, make sure that you are specifying the correct drive letter.

• If the computer cannot recognize the installation CD in the CD-ROM drive, inspect the installation CD for damage. You can download the printer driver from the HP website (

www.hp.com/go/customercare).

NOTE: After correcting any problems, run the installation program again.

Solve network problems

General network troubleshooting

• If you are unable to install the HP software, verify that: You can access HP Home Network Diagnostic Utility on the HP website for help in

setting up a network.

◦ All cable connections to the computer and the printer are secure. ◦ The network is operational and the network hub is turned on.

Troubleshoot installation issues 67

◦ All applications, including virus protection programs, spyware protection

programs, and firewalls, are closed or disabled for computers running Windows.

◦ Make sure the printer is installed on the same subnet as the computers that use

the printer.

◦ If the installation program cannot discover the printer, print the network

configuration page and enter the IP address manually in the installation program. For more information, see

Understand the network configuration

page.

• If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address:

◦ Print the printer’s network configuration page. ◦ Click Start, then click Printers or Printers and Faxes.

- Or Click Start, click Control Panel, and then double-click Printers.

◦ Right-click the printer icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the printer, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches the

IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page.

◦ Click OK twice to save the settings and close the dialog boxes.

Problems connecting to a wired network

• If the Network light on the printer control panel does not turn on, make sure that all of the “General network troubleshooting” conditions are met.

• Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so.

To reset the printer's network settings

To reset the network settings, press and hold the

(Cancel), (Wireless), and

(Power) buttons for three seconds.

Press the

(Resume) and (Wireless) buttons together, and then release to print the network configuration page and verify that the network settings have been reset.

Understand the Printer Status Report

Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer.

The printer status report also contains a log of recent events.

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If you need to call HP, it is often useful to print the printer status report before calling.

1. Printer Information: Shows printer information (such as the printer name, model number, serial number, and firmware version number), the accessories that are installed (such as the duplexer), and the connectivity settings.

2. Print Usage Information: Provides the total number of pages printed, as well as the number of borderless pages printed.

3. Ink Delivery System Information: Shows the estimated ink levels (represented in graphical form as gauges) and the part numbers and warranty expiration dates of the ink cartridges.

NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

4. Print Head Information: Shows the pen ID number and first-installation date of the printhead.

5. Additional Assistance: Provides information about available methods for finding more information about the printer.

6. Wireless Network Test: Provides information about testing the wireless network connection to the printer.

To print the Printer Status report

On the printer control panel, press and hold the

(Cancel) button for three seconds.

Understand the Printer Status Report 69

Understand the network configuration page

If the printer is connected to a network, you can print a network configuration page to view the network settings for the printer. You can use the network configuration page to

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help troubleshoot network connectivity problems. If you need to call HP, it is often useful to print this page before calling.

Understand the network configuration page 71

1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the embedded web server.

2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, as well as the hardware address of the printer.

3. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, and server.

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4. Miscellaneous: Shows information about more advanced network settings.

• Port 9100: The printer supports raw IP printing through TCP Port 9100. This HP-proprietary TCP/IP port on the printer is the default port for printing. It is accessed by HP software (for example, the HP Standard Port).

• LPD: Line Printer Daemon (LPD) refers to the protocol and programs associated with line-printer spooling services that may be installed on various TCP/IP systems.

NOTE: The LPD functionality can be used with any host implementation of LPD that complies with the RFC 1179 document. The process for configuring printer spoolers, however, might differ. See your system documentation for information about configuring these systems.

• Bonjour: Bonjour services (which use mDNS, or Multicast Domain Name System) are typically used on small networks for IP address and name resolution (through UDP port 5353), where a conventional DNS server is not used.

• SLP: Service Location Protocol (SLP) is an Internet standard network protocol that provides a framework to allow networking applications to discover the existence, location, and configuration of networked services in enterprise networks. This protocol simplifies discovery and use of network resources such as printers, web servers, fax machines, video cameras, files systems, backup devices (tape drives), databases, directories, mail servers, calendars.

• Microsoft web Services: Enable or disable the Microsoft web Services Dynamic Discovery (WS Discovery) protocols or Microsoft web Services for Devices (WSD) Print services supported on the printer. Disable unused print services to prevent access through those services.

NOTE: For more information about WS Discovery and WSD Print, visit www.microsoft.com.

• SNMP: SNMP (Simple Network Management Protocol) is used by network management applications for device management. The printer supports SNMPv1 protocol on IP networks.

• WINS: If you have a Dynamic Host Configuration Protocol (DHCP) server on your network, the printer automatically obtains its IP address from that server and registers its name with any RFC 1001 and 1002-compliant dynamic name services as long as a WINS server IP address has been specified.

• IPP:

5. Number of 802.11 networks discovered: Lists the wireless networks in range of the printer.

To print the network configuration page from the printer control panel

Press the

(Wireless) button and then release.

Printhead maintenance

If you are experiencing problems with printing, you might have a problem with the printhead. You should perform the procedures in the following sections only when directed to do so for resolving print quality issues.

Printhead maintenance 73

Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the cartridges.

This section contains the following topics:

•

Clean the printhead

•

Align the printhead

•

Remove and reinstall the printhead

Clean the printhead

If your printed output is streaked or has any incorrect or missing colors, the printhead might need to be cleaned.

There are two stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and uses an increasing amount of ink. After each stage, review the quality of the printed page. You should only initiate the next phase of cleaning if the print quality is poor.

If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. For more information, see

HP support.

NOTE: Cleaning uses ink, so clean the printheads only when necessary. The cleaning process takes a few minutes. Some noise might be generated in the process. Before cleaning the printheads, make sure you load paper. For more information, see

Load media.

Not turning the printer off correctly can cause print quality problems. For more information, see

Turn the printer off.

To clean the printhead from the printer control panel

On the printer control panel, press and hold

(Power) button.

2. Press

(Cancel) button two times, and then press (Resume) button once.

Release

(Power) button.

To clean the printhead from Toolbox (Windows)

1. Open Toolbox. For more information, see

Open the Toolbox.

2. Click Printer Preferences, click Maintenance Tasks, and then click Clean Printheads.

3. Follow the onscreen instructions.

To clean the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

HP Utility (Mac OS X).

2. In the Information And Support section, click Clean Printheads.

3. Click Clean, and then follow the onscreen instructions.

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To clean the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see

To open the embedded web server.

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Clean Printhead and follow the onscreen instructions.

Align the printhead

The printer automatically aligns the printhead during the initial setup.

You might want to use this feature when the printer status page shows streaking or white lines through any of the blocks of color or if you are having print quality issues with your printouts.

To align the printhead from the printer control panel

1. Load letter, A4, or legal unused plain white paper into the main input tray.

On the printer control panel, press and hold the

(Power) button.

3. Press

(Resume) button three times.

To align the printhead from Toolbox (Windows)

1. Open Toolbox. For more information, see

Open the Toolbox.

2. Click Printer Preferences, click Maintenance Tasks, and then click Align Printhead.

3. Follow the onscreen instructions.

To align the printhead from HP Utility (Mac OS X)

1. Open HP Utility. For more information, see

HP Utility (Mac OS X).

2. In the Information And Support section, click Align Printhead.

3. Click Align, and then follow the onscreen instructions.

To align the printhead from the embedded web server (EWS)

1. Open the EWS. For more information, see

To open the embedded web server.

2. Click the Tools tab, and then click Print Quality Toolbox in the Utilities section.

3. Click Align Printhead and follow the onscreen instructions.

Remove and reinstall the printhead

NOTE: This procedure should only be performed when a Missing or Failed Printhead message has been seen and the printer has first been turned off and

then back on to try to resolve the message. If the message persists, try this procedure.

Printhead maintenance 75

Remove and reinstall the printhead

1. Make sure that the printer is turned on.

2. Open the top cover and the ink-cartridge access door.

3. Lift the latch handle on the print carriage.

4. Remove the printhead by lifting it up and then pulling it out of the printer.

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5. Make sure the latch handle is raised, and then reinsert the printhead.

6. Carefully lower the latch handle.

NOTE: Make sure you lower the latch handle before reinserting the ink

cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges.

7. Close the ink-cartridge access door and the top cover.

Clear jams

Occasionally, media becomes jammed during a job. Try the following remedies before you attempt to clear the jam.

• Make sure that you are printing with media that meets specifications. For more information, see

Media specifications.

• Make sure that you are printing with media that is not wrinkled, folded, or damaged.

• Make sure that the printer is clean. For more information, see

Maintain the printer.

• Make sure that the trays are loaded correctly and are not too full. For more information, see

Load media.

This section contains the following topics:

•

Clear paper jams

•

Avoid paper jams

Clear paper jams

If the paper was loaded in the input tray, you might need to clear the paper jam from the duplexer.

Clear jams 77

To clear a jam

Use these steps to clear a paper jam.

1. Remove all media from the output tray.

CAUTION: Trying to clear a paper jam from the front of the printer can

damage the print mechanism. Always access and clear paper jams through the duplexer.

2. Check the duplexer. a. Push the button on either side of the duplexer, and then remove the unit.

b. Locate any jammed media inside the printer, grasp it with both hands and then

pull it towards you.

c. If the jam is not there, push the latch on the top of the duplexer and lower its

cover. If the jam is inside, carefully remove it. Close the cover.

d. Reinsert the duplexer into the printer.

3. Open the top cover and remove any debris.

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4. If you have not found the jam and have Tray 2 installed, pull out the tray and remove the jammed media, if possible. If not, do the following:

a. Ensure the printer is turned off and disconnect the power cord. b. Lift the printer off Tray 2. c. Remove the jammed media from the bottom of the printer or from Tray 2. d. Reposition the printer on top of Tray 2.

5. Open the print carriage access door. If there is paper remaining inside the printer,

ensure the carriage has moved to the right of the printer, free any paper scraps or wrinkled media, and pull the media towards you through the top of the printer.

WARNING! Do not reach into the printer when it is on and the carriage is stuck. When you open the print carriage access door, the carriage should return to its position on the right side of the printer. If it does not move to the right, turn off the printer before you remove any jam.

6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and resend the print job.

Avoid paper jams

To help avoid paper jams, follow these guidelines.

• Remove printed papers from the output tray frequently.

• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.

• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.

• Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type.

• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray.

• Do not force paper too far forward in the input tray.

• Use paper types that are recommended for the printer. For more information, see Select print media.

• If the printer is about to run out of paper, allow the printer to run out of paper first and then add paper. Do not try to add paper while the printer is trying to pickup a sheet.

• If you are printing on both sides of a page, do not print highly saturated images on light weight paper.

Control-panel lights reference

The control-panel lights indicate status and are useful for diagnosing printing problems. This section contains information about the lights, what they indicate, and what action to take if necessary.

Control-panel lights reference 79

For more information about the printer control panel, see Use the printer control panel.

2134

911 810

Label Name and Description

1 Printhead align icon. Shows that the printhead requires alignment.

2 Ink cartridge access door open icon. Shows that the printer's ink cartridge access door or

top cover is open.

3 Out of paper icon. Shows that the printer is out of paper.

4 Paper jam icon. Shows that the printer has a paper jam.

5 Resume button and light. Press to continue a print job after a paper jam or adding paper or

press to cancel a print job when a media size mismatch occurs. Press and hold for three seconds to print a marketing demo page. The Resume light blinks when the button must be pressed to resume printing.

6 Cancel button. Press once to stop a print job, or press and hold for three seconds to print a

printer status report.

7 Power button and light. Press to turn the printer on or off. The light indicates whether the

printer is on or off.

8 ePrint button and light.Press to enable the HP ePrint function. Press and hold for three

seconds to print the firmware information page. The light indicates when the printer is connected to an ePrint server.

9 Wireless button and light. Press to turn the 802.11 wireless feature on or off. The button

lights when the wireless feature is on.

10 Wired network icon. Shows that a wired network connection exists.

11 Wireless network icon. Shows that a wireless network connection exists.

12 Ink cartridge information icons. Displays ink cartridge information, including fill levels.

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Label Name and Description

NOTE: Ink level warnings and indicators provide estimates for planning purposes only.

When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

Interpreting control-panel lights

Light description/Light pattern Explanation and

recommended action

All lights are off.

The printer is off.

•

Connect the power cable.

•

Press (Power) button.

The Power light is on.

The printer is ready.

No action is required.

The media width setting does not match the media loaded.

Change the media setting in the print driver to match the media loaded. For more information, see

Print on

special and custom-size paper.

The Out of Paper icon is blinking.

The printer is out of paper.

Load paper and press

(Resume) button.

(continued)

Control-panel lights reference 81

Light description/Light pattern Explanation and

recommended action

The Access Door Open icon is blinking.

The access door or top cover is not closed completely.

Make sure the access door and top cover are completely closed.

The Power light blinks.

The printer is turning on or off, or is processing a print job.

No action is required.

The printer is pausing for the ink to dry.

Wait for the ink to dry.

The Paper Jam icon blinks.

Print media is jammed in the printer.

Remove all media from the output tray. Locate and clear the jam. For more information, see

Clear jams.

The Power light and the Resume light blink. The printer carriage has

stalled.

•

Open the top cover and remove any obstructions (such as jammed media).

•

Press (Resume) button to continue printing.

•

If the error persists, turn the printer off, and then on again.

Chapter 5

(continued)

82 Solve a problem

Light description/Light pattern Explanation and

recommended action

The Printhead Alert icon blinks. The printhead is missing or not

installed properly.

•

Ensure the printhead is properly installed.

•

If the error persists, replace the printhead. For more information, see Remove and reinstall the printhead.

The Printhead Alert icon is on and all other lights are off.

The printhead is incompatible or damaged.

•

Ensure the printhead is properly installed.

•

If the error persists, replace the printhead. For more information, see Remove and reinstall the printhead.

(continued)

Control-panel lights reference 83

Light description/Light pattern Explanation and

recommended action

The Power light is on and one or more of the ink cartridge icons blink.

One or more of the ink cartridges are missing.

There is a duplicate cartridge installed in the printer.

•

Install the indicated ink cartridge, and then try to print. Remove and reinsert the ink cartridge a few times if necessary.

•

If the error persists, replace the indicated ink cartridge.

Ink level is low and might affect print quality.

Replace the indicated ink cartridge. For ordering information, see

Supplies.

The Power light and one or more of the ink cartridge lights blink.

One or more of the ink cartridges are faulty, need attention, incorrect, missing, damaged, or incompatible.

•

Ensure the indicated ink cartridge is properly installed, and then try to print. Remove and reinsert the ink cartridge a few times if necessary.

•

If the error persists, replace the indicated ink cartridge.

Chapter 5

(continued)

84 Solve a problem

Light description/Light pattern Explanation and

recommended action

The Power light is on, and one or more of the ink cartridge lights are on.

One or more of the ink cartridges are low on ink and will need to be replaced soon.

Get new ink cartridges and replace the existing cartridges when prompted to do so.

The Power light is on, and the Resume light and one or more ink cartridge lights blink.

One or more of the ink cartridges are almost depleted.

One or more ink cartridge icons blink.

One or more of the ink cartridges are depleted.

Get new ink cartridges and replace the existing cartridges when prompted to do so.

(continued)

Control-panel lights reference 85

A Technical information

This section contains the following topics:

•

Warranty information

•

Printer specifications

•

Regulatory information

•

Environmental product stewardship program

•

Third-party licenses

Warranty information

This section contains the following topics:

•

Hewlett-Packard limited warranty statement

•

Ink cartridge warranty information

86 Technical information

Hewlett-Packard limited warranty statement

A. Extent of limited warranty

1. Hewlett-Packard (HP) warrants to the end-user customer that the HP products specified above will be free from defects

in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer.

2. For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not

warrant that the operation of any product will be interrupted or error free.

3. HP's limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover

any other problems, including those that arise as a result of: a. Improper maintenance or modification; b. Software, media, parts, or supplies not provided or supported by HP; c. Operation outside the product's specifications; d. Unauthorized modification or misuse.

4. For HP printer products, the use of a non-HP cartridge or a refilled cartridge does not affect either the warranty to the

customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of

a non-HP or refilled cartridge or an expired ink cartridge, HP will charge its standard time and materials charges to

service the printer for the particular failure or damage.

5. If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP's

warranty, HP shall either repair or replace the product, at HP's option.

6. If HP is unable to repair or replace, as applicable, a defective product which is covered by HP's warranty, HP shall,

within a reasonable time after being notified of the defect, refund the purchase price for the product.

7. HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP.

8. Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the

product being replaced.

9. HP products may contain remanufactured parts, components, or materials equivalent to new in performance.

10. HP's Limited Warranty Statement is valid in any country where the covered HP product is distributed by HP. Contracts

for additional warranty services, such as on-site service, may be available from any authorized HP service facility in

countries where the product is distributed by HP or by an authorized importer. B. Limitations of warranty

TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY

OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR

CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. C. Limitations of liability

1. To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer's sole and

exclusive remedies.

2. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN

THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR

DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON

CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF

SUCH DAMAGES. D. Local law

1. This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary

from state to state in the United States, from province to province in Canada, and from country to country elsewhere in

the world.

2. To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed

modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty

Statement may not apply to the customer. For example, some states in the United States, as well as some governments

outside the United States (including provinces in Canada), may: a. Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a consumer

(e.g., the United Kingdom); b. Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c. Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer

cannot disclaim, or allow limitations on the duration of implied warranties.

3. THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT

EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.

HP Limited Warranty

Dear Customer, You will find below the name and address of the HP entity responsible for the performance of the HP Limited Warranty in your

country.

You may have additional statutory rights against the seller based on your purchase agreement. Those rights are not in any way affected by this HP Limited Warranty.

Ireland: Hewlett-Packard Ireland Limited, 63-74 Sir John Rogerson's Quay, Dublin 2 United Kingdom: Hewlett-Packard Ltd, Cain Road, Bracknell, GB-Berks RG12 1HN Malta: Hewlett-Packard International Trade B.V., Malta Branch, 48, Amery Street, Sliema SLM 1701, MALTA South Africa: Hewlett-Packard South Africa Ltd, 12 Autumn Street, Rivonia, Sandton, 2128, Republic of South Africa

HP product Duration of limited warranty

Software Media 90 days Printer 1 year Print or Ink cartridges Until the HP ink is depleted or the “end of warranty” date printed

on the cartridge has been reached, whichever occurs first. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

Printheads (only applies to products with customer 1 year replaceable printheads)

Accessories 1 year unless otherwise stated

Warranty information 87

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the product as indicated:

Appendix A

88 Technical information

Printer specifications

This section contains the following topics:

•

Physical specifications

•

Product features and capacities

•

Processor and memory specifications

•

System requirements

•

Network protocol specifications

•

Embedded web server specifications

•

Media specifications

•

Print specifications

•

HP ePrint and HP website specifications

•

Environmental specifications

•

Electrical specifications

•

Acoustic emission specifications

Physical specifications

• Size (width x height x depth): 494 x 202 x 399 mm (15.9 x 7.9 x 15.7 inches)

• With Tray 2: Adds 82 mm (3.2 inches) to the height of the printer.

• Printer weight (with duplexer but without printing supplies): 8.11kg (17.9 lb)

• With Tray 2: Adds 2.79 kg (6.2 lb)

Product features and capacities

Feature Capacity

Connectivity • USB 2.0 high speed compliant

• Wireless 802.11b/g/n*

• Wired 802.3 network (Ethernet)

* The printer supports the 802.11n 2.4 GHz frequency band.

Print method Drop-on-demand thermal inkjet printing

Ink cartridges Four ink cartridges (one each for black, cyan,

magenta, and yellow)

NOTE: Not all ink cartridges are supported in all countries/regions.

Printhead One printhead

Supply yields For more information on estimated ink

cartridge yields, visit

www.hp.com/go/

learnaboutsupplies/.

Printer languages HP PCL 3

Font support US fonts: CG Times, CG Times Italic,

Universe, Universe Italic, Courier, Courier Italic, Letter Gothic, Letter Gothic Italic.

Duty cycle Up to 20,000 pages per month

Printer specifications 89

Feature Capacity

Printer control-panel language support

Language availability varies by country/region.

Bulgarian, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Turkish.

Processor and memory specifications

Printer processor

ARM R4

Printer memory

64 MB built-in RAM

System requirements

NOTE: For the most current information about supported operating systems and system

requirements, visit

www.hp.com/go/customercare.

Operating system compatibility

• Windows XP Service Pack 3, Windows Vista, Windows 7

• Mac OS X v10.5, v10.6

• Linux (For more information, see

http://hplipopensource.com/hplip-web/index.html)

Minimum system requirements

• Microsoft® Windows® 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer

• Microsoft Windows Vista®: 800 MHz 32-bit (x86) or 64-bit (x64) processor; 2 GB hard disk space, CD-ROM/DVD drive or Internet connection, USB port; Internet Explorer

• Microsoft Windows XP Service Pack 3 or higher (32-bit only): Intel® Pentium® II , Celeron®, or compatible processor; 233 MHz or higher; CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer 6.0 or higher

• Mac OS X v10.5 or v10.6: PowerPC G4, G5, or Intel Core processor, 500 MB free hard disk space, CD-ROM/DVD drive or Internet connection, USB port

Network protocol specifications

Network operating system compatibility

• Windows XP (32-bit) (Professional and Home Editions), Windows Vista 32-bit and 64-bit (Ultimate Edition, Enterprise Edition and Business Edition), Windows 7 (32-bit and 64-bit)

• Windows Small Business Server 2003 32-bit and 64-bit, Windows 2003 Server 32-bit and 64bit, Windows 2003 Server R2 32-bit and 64-bit (Standard Edition, Enterprise Edition)

• Windows Small Business Server 2008 64-bit, Windows 2008 Server 32-bit and 64-bit, Windows 2008 Server R2 64-bit (Standard Edition, Enterprise Edition)

• Citrix XenDesktop 4

• Citrix XenServer 5.5

• Mac OS X v10.5, v10.6

• Microsoft Windows 2003 Server Terminal Services

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Presentation Server 4.5

Appendix A

(continued)

90 Technical information

• Microsoft Windows 2003 Server Terminal Services with Citrix XenApp 5.0

• Microsoft Windows 2003 Server Terminal Services with Citrix Metaframe XP with Feature Release 3

• Microsoft Windows 2003 Small Business Server Terminal Services

• Microsoft Windows Server 2008 Terminal Services

• Microsoft Windows Small Business Server 2008 Terminal Services

• Microsoft Windows 2008 Server Terminal Services with Citrix XenApp 5.0

• Novell Netware 6.5, Open Enterprise Server 2

Compatible network protocols

TCP/IP

Network management

Embedded web server (Ability to remotely configure and manage network printers)

Embedded web server specifications

Requirements

• A TCP/IP-based network (IPX/SPX-based networks are not supported)

• A web browser (either Microsoft Internet Explorer 7.0 or higher, Mozilla Firefox 3.0 or higher, Safari 3.0 or higher, or Google Chrome 3.0 or higher)

• A network connection (you cannot use the embedded web server connected directly to a computer with a USB cable)

• An Internet connection (required for some features)

NOTE: You can open the embedded web server without being connected to the Internet. However, some features are not available.

NOTE: The embedded web server must be on the same side of a firewall as the printer.

Media specifications

Use these tables to determine the correct media to use with your printer, and determine what features work with your media.

•

Understand specifications for supported media

•

Set minimum margins

•

Guidelines for printing on both sides of a page

Understand specifications for supported media

Use the tables to determine the correct media to use with your printer, and to determine what features work with your media.

•

Understand supported sizes

•

Understand supported media types and weights

Understand supported sizes

NOTE: Tray 2 is available as an option.

Media size Tray 1 Tray 2 Duplexer

Standard media sizes

10x15cm*

Printer specifications 91

Media size Tray 1 Tray 2 Duplexer

U.S. Letter (216 x 279 mm; 8.5 x 11 inches)

8.5 x 13 inches (216 x 330 mm)

U.S. Legal (216 x 356 mm; 8.5 x 14 inches)

A4 (210 x 297 mm; 8.3 x 11.7 inches)*

U.S. Executive (184 x 267 mm; 7.25 x 10.5 inches)

U.S. Statement (140 x 216 mm; 5.5 x 8.5 inches)

B5 (JIS) (182 x 257 mm; 7.17 x 10.12 inches)*

A5 (148 x 210 mm; 5.8 x 8.3 inches)*

6 x 8 inches

Edge-to-Edge A4*

Edge-to-Edge Letter*

Envelopes

U.S. #10 Envelope (105 x 241 mm; 4.12 x 9.5 inches)

Monarch Envelope (98 x 191 mm; 3.88 x 7.5 inches)

Card Envelope (111 x 152 mm; 4.4 x 6 inches)

A2 Envelope (111 x 146 mm; 4.37 x 5.75 inches)

DL Envelope (110 x 220 mm; 4.3 x 8.7 inches)

C5 Envelope (162 x 229 mm; 6.4 x 9 inches)

C6 Envelope (114 x 162 mm; 4.5 x 6.4 inches)

Japanese Envelope Chou #3 (120 x 235 mm; 4.7 x 9.3 inches)

Japanese Envelope Chou #4 (90 x 205 mm; 3.5 x 8.1 inches)

Cards

Appendix A

(continued)

92 Technical information

Media size Tray 1 Tray 2 Duplexer

Index card (76.2 x 127 mm; 3 x 5 inches)

Index card (102 x 152 mm; 4 x 6 inches)

Index card (127 x 203 mm; 5 x 8 inches)

A6 card (105 x 148.5 mm; 4.13 x 5.83 inches)

A4 index card (210 x 297 mm; 8.3 x 11.7 inches)

Hagaki** (100 x 148 mm; 3.9 x 5.8 inches)

Ofuku Hagaki** (200 x 148 mm; 7.8 x 5.8 inches)

Index Card Letter (216 x 279 mm; 8.5 x 11 inches)

Photo media

Photo media (76.2 x 127 mm; 3 x 5 inches)

Photo media (102 x 152 mm; 4 x 6 inches)

Photo media (5 x 7 inches)

Photo media (8 x 10 inches)

Photo media (8.5 x 11 inches)

Photo L (89 x 127 mm; 3.5 x 5 inches)

Photo 2L (127 x 178 mm)

13 x 18 cm*

Other media

NOTE: Defining custom-sized media

sizes in the HP printing software is only available in Mac OS X.

Custom-sized media between 76.2 to 216 mm wide and 127 to 356 mm long (3 to 8.5 inches wide and 5 to 14 inches long)

Custom-sized media between 127 to 216 mm wide and 241 to 305 mm long (5 to 8.5 inches wide and 9.5 to 12 inches long)

* These sizes can be used for borderless printing.

** The printer is compatible with plain and inkjet hagaki from Japan Post only. It is not compatible with photo hagaki from Japan Post.

(continued)

Printer specifications 93

Understand supported media types and weights

NOTE: Tray 2 is available with some models.

Tray Type Weight Capacity

Tray 1 Paper

60 to 105 g/m

(16 to 28 lb bond)

Up to 250 sheets of plain paper

(25 mm or 1 inch stacked)

Photo media

280 g/m

(75 lb bond)

Up to 100 sheets

(17 mm or 0.67 inch stacked)

Labels Up to 100 sheets

(17 mm or 0.67 inch stacked)

Envelopes

75 to 90 g/m

(20 to 24 lb bond envelope)

Up to 30 sheets

(17 mm or 0.67 inch stacked)

Cards

Up to 200 g/m

(110 lb index)

Up to 80 cards

Tray 2 Plain paper only

60 to 105 g/m

(16 to 28 lb bond)

Up to 250 sheets of plain paper

(25 mm or 1.0 inch stacked)

Duplexer Plain and brochure

60 to 105 g/m

(16 to 28 lb bond)

Not applicable

Output tray All supported media Up to 150 sheets of

plain paper (text printing)

Set minimum margins

The document margins must match (or exceed) these margin settings in portrait orientation.

Appendix A

94 Technical information

Media (1) Left

margin

(2) Right margin

(3) Top margin

(4) Bottom margin

U.S. Letter

U.S. Legal

U.S. Executive

U.S. Statement

8.5 x 13 inch

Cards

Custom-sized media

Photo media

3.3 mm (0.13 inch)

3.3 mm (0.13 inch) Windows and 12mm (0.47 inch) Mac OS X and Linux

Envelopes 3.3 mm (0.13

inch)

3.3 mm (0.13 inch)

16.5 mm (0.65 inch)

Guidelines for printing on both sides of a page

• Always use media that conforms to the printer specifications. For more information, see Media specifications.

• Specify two-sided printing options in your application or in the printer driver.

• Do not print on both sides of envelopes, photo paper, glossy media, or paper lighter than 16 lb bond (60 g/m

) or heavier than 28 lb bond (105 g/m2). Jams might occur with these media

types.

• Several kinds of media require a specific orientation when you print on both sides of a page. These include letterhead, preprinted paper, and paper with watermarks and prepunched holes. When you print from a computer running Windows, the printer prints the first side of the media first. Load the media with the print side facing down.

• For auto-duplexing, when printing finishes on one side of the media, the printer holds the media and pauses while the ink dries. Once the ink dries, the media is pulled back into the printer and the second side is printed. When printing is complete, the media is dropped onto the output tray. Do not grab it before printing is complete.

• You can print on both sides of supported custom-sized media by turning the media over and feeding it into the printer again. For more information, see

Media specifications.

Print specifications

Black print resolution

600 x 600 dpi with pigmented black ink

Color print resolution

Up to 4800 x 1200 dpi Optimized on HP Advanced Photo Paper with 1200 x 1200 input dpi

HP ePrint and HP website specifications

This section contains the following topics:

•

HP ePrint specifications

•

HP website specifications

HP ePrint specifications

• An Internet connection using either a wired (Ethernet) or wireless connection.

• Maximum size of email and attachments: 5 MB

Printer specifications 95

• Maximum number of attachments: 10

NOTE: The printer’s email address must be the only address listed in the “To” line of the email message.

• Supported file types:

◦ PDF

◦ HTML

◦ Standard text file formats

◦ Microsoft Word, PowerPoint

◦ Image files, such as PNG, JPEG, TIFF, GIF, BMP

NOTE: You might be able to use other types of files with HP ePrint. However, HP cannot guarantee that they correct functionality with the printer because they have not been fully tested.

HP website specifications

• A web browser (either Microsoft Internet Explorer 6.0 or higher, Mozilla Firefox 2.0 or higher, Safari 3.2.3 or higher, or Google Chrome 3.0) with the Adobe Flash plug-in (version 10 or higher).

• An Internet connection

Environmental specifications

Operating environment

Operating temperature: 5° to 40° C (41° to 104° F) Operating humidity: 15 to 80% RH non-condensing Recommended operating conditions: 15° to 32° C (59° to 90° F) Recommended relative humidity: 20 to 80 % RH non-condensing

Shipping environment

Maximum shipping temperature: -40° to 60° C (-40° to 140° F) Maximum shipping humidity: 5 to 90% RH non-condensing

Electrical specifications

Power supply

Universal power adapter (external)

Power requirements

Input voltage: 100 to 240 VAC (± 10%), 50/60 Hz (± 3 Hz) Output voltage: 32 Vdc at 2000 mA

Power consumption

30 watts printing (Fast Draft Mode)

Acoustic emission specifications

Print in Draft mode, noise levels per ISO 7779

• Sound pressure (bystander position)

LpAm 57 (dBA) (mono Draft print)

• Sound power

LwAd 7.1 (BA)

Appendix A

96 Technical information

HP LaserJet 8100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual