HP LaserJet 6L User Manual [EN]

Take a look at all HP Support has to offer!

Thank you for yourpurchase.Alongwith your product, you receive a variety of
support services from Hewlett-Packard and our support partners designed to give
you the results you need, quicklyandprofessionally.

Online Services:for 24-hour
access to information over your
modem, we suggest these
services.

Obtaining Software Utilities
and Electronic Information:
U.S.and Canada

Asia-PacificCountries
Australia/New Zealand

HP Direct Ordering for
Accessories and Supplies

HP Support Assistant
CD-ROM

HP Service Information To locate HP-authorized dealers, call [phone] (U.S.);[phone] (Canada).
HP Service Agreements Call [phone] (U.S.);[phone] (Canada).

HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software applications and

troubleshooting tips for your HP product.Call from any touch-tonephone and request up to three documents per call.
These documents will be sent to the fax of your choice.

Australia
Austria
Belgium (Dutch)
Belgium (French)
Canada
China
Denmark
English outside of UK
Finland
France
Germany
Hong Kong
India
Indonesia
Italy
Japan

WorldWideWebURL—Printer drivers, updated HP printer software, and product and
support information may be obtained from http://www.hp.com, or in Europe from
http://www2.hp.com.InJapan printer drivers may be obtained from
ftp://www.jpn.hp.com/drivers/.Korea:www.hp.co.kr.Taiwan:www.hp.com.tw,with a local
driver website of www.dds.com.tw.

HP Bulletin Board Service—Our electronic download service provides convenient
access to HP printer drivers, updatedHP printer software, product information,and
troubleshooting hints. Dial [phone] (U.S.andCanada) and set your
communicationsoftware to N,8,1.European Bulletin Board Service numbers are listed
at http://www2.hp.com.Taiwan:(886-2)923-3233.Korea:HITEL or CHOLIAN (Go
HPK).Australia: (613) 9890 0276. New Zealand: [phone].

America OnLine—(America OnLine/Bertelsmann availablein France, Germany, and
UK)—Printer drivers, updatedHP printer software, and support documentation are
available to help you answer yourHP product questions.Use Keyword HP to start your
tour.

CompuServe—Printerdrivers, updatedHP printer software, and interactivesharing of
technical information with other members are available on CompuServe’s HPUser’s
forums (GO HP), or call [phone] and ask for representative#51.(CompuServe
is also availablein the UK, France, Belgium, Switzerland, Germany, andAustria.)

Phone: [phone] Mail: Hewlett-Packard
Fax: [phone] P.O.Box 1754

Fulfill Plus (65) 740-4477 (Singapore, Malaysia, Indonesia, HongKong).
Call [phone].

Call [phone] (U.S.) or [phone] (Canada).

This support tool offers a comprehensiveonline information system designed to provide
technical and product information on HP products.To subscribe to this quarterly service
in the U.S.or Canada, call [phone].FulfillPlus, (65) 740-4477 (Singapore,
Malaysia,Indonesia, Hong Kong).

[phone]
0660-8128
0800-1-1906
0800-1-7043
[phone]
(86 10) 6505 5280
800-10453
(31 20) 681-5792
9800-13134
05-905900
0130-810061
(852) 2506-2422
[phone]
(21) 352-2044
1678-59020
(81 3) 3335-8622

Korea
Malaysia
Netherlands
New Zealand
Norway
Philippines
Singapore
Spain
Sweden
Switzerland (German)
Switzerland (French)
Taiwan
Thailand
United Kingdom
United States

Greeley, CO 80632 USA

[phone]
[phone]
0800-22-2420
[phone]
800-11319
(65) 291-7951
(65) 275-7251
900-993123
020-795743
0800 55-1527
0800 55-1526
02-719-5589
[phone]
0800-960271
[phone]

Customer Support Options Worldwide

In addition to the phone numbers listed below,appendix A, “Warranty and Support
Information" contains worldwide sales and service addresses and phone numbers
for countries not listed here.

U.S.and Canada:
Customer Support & Product

Repair Assistance
(Please refer to the warranty

chapter of this manual for
additional product repair
information.)

European Customer Support Center Language and In-Country Options Available

HP provides a free telephone support service during the warranty period.By calling a telephone number listed below, you
will be connected to a responsiveteam waiting to help you. If you require supportafter your warrantyhas expired,you
can receive support for a fee through the same telephone number.The fee is charged on a per-incidentbasis.When
calling HP please have the following information ready:

• Product name and serial number Date of purchase Description of the problem
Dutch Belgium: 02 626 8806

Netherlands: 020 606 8751

English Ireland: 01 662 5525

UK: 0171 512 5202
International: 44 171 512 52 02

French France: 04 50 43 9853

Belgium: 02626 8807
Switzerland: 084 880 1111

German Germany: 0180 5 25 81 43

Austria: 0660 6386

If you require support after your warranty has expired or additional product repair services, of if your country is not listed
below, please refer to the Worldwide Sales and Service Offices in appendix A.

Africa/Middle East
Argentina
Australia
Brazil
Canada
China

Czech Republic
Greece
Hong Kong
Hungary
India
Indonesia
Japan
Korea

Call [phone] Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain

free of charge during the WarrantyPeriod;however, your standard long-distance

Time)

phone charges still apply.

Post-warranty telephoneassistance is availableto answer your product questions.Call
[phone] ($2.50* per minute,U.S.only),or call [phone]($25* per call,
Visa or MasterCard, U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am
to 3 pm (Mountain Time).

Please have your serial number ready when calling.

Charges begin only when you connect with a support

technician.*Prices subject to change.

Open Monday-Friday 8:30-18:00 CET

Norwegian Norway: 22 11 6299

Danish Denmark: 3929 4099
Finnish Finland: 0203 47288
Swedish Sweden: 08 619 2170
Italian Italy: 02 26410350
Spanish Spain: 902 321 123
Portuguese Portugal: 01 441 7199

In-Country Support Numbers

(41 22) 780-7111
(54 1) 781-4059/69
[phone]
(55 11) 709-1444
[phone]
(8610) 6261-4174;6261-4175;
6261-4176;6262-5666
(42 2) 471 7321
(30 1) 689 64 11
800-7729
(36 1) 252 4505
[phone]
(21) 350-3408
(31 20) 581-3318
(82 2) 3270-0700;outside
Seoul, call 080-999-0700

Malaysia
Mexico D.F.
Mexico Guadalajara
Mexico Monterey
New Zealand
Philippines
Poland
Portugal
Russia
Singapore
Switzerland
Taiwan
Thailand
Turkey

[phone]
(52 5) 326-4600
(52 3) 669 95 00
(52 83) 378 42 40
(64 9) 356-6640
(63 2) 894-1451
(48 22) 37-5065
(351 1) 301 7330
(7 095) 923-5001
(65) 272-5300
(41 1) 753 7111
[phone]
[phone]; 661-4012
(90 1) 224-5925

HP LaserJet 6L Printer

User’s Manual

Copyright Information

© 1997 Hewlett-Packard Company
All Rights Reserved.

Reproduction, adaptation, or
translation withoutprior written
permission is prohibited, except
as allowed under thecopyright
laws.

Part number: C3990-90901
First Edition, May 1997

Documentation Warranty
Statement

The information contained in this
document is subject to change
without notice.

Hewlett-Packard makes no
warranty of any kind with regard
to this material,including, but not
limited to, the implied warranties
of merchantability and fitness for
a particular purpose.

Hewlett-Packard shall not be
liable for errors contained herein
or for incidental or consequential
damage in connection with the
furnishing, performance, or use of
this manual.

Trademark Credits

Microsoft®, Windows® and
MS-DOS® are U.S.registered
trademarks of Microsoft
Corporation.

Material Safety Data Sheet
(MSDS)

The Toner Material Safety Data
Sheet (MSDS) can be obtained
by calling HP First at (800)
333-1917 or [phone].
International customers should
refer to “Hewlett-Packard
Services Worldwide” at the front
of this manualfor appropriate
numbers and information.

FCC Regulations

This equipment has been tested
and found to comply with the
limits for a Class B digital device,
pursuant to Part 15 of the FCC
rules.These limits are designed
to provide reasonable protection
against harmful interference in a
residential installation. This
equipment generates, uses, and
can radiate radio frequency
energy, and if not installed and
used in accordance with the
instructions, may cause harmful
interference to radio
communications.However,there
is no guarantee that interference
will not occur in a particular
installation.If this equipment does
cause harmful interference to
radio or television reception,
which can be determined by
turning the equipment off and on,
the user is encouraged totry to
correct the interference by one or
more of the following measures:

• Reorient or relocate the
receiving antenna.

• Increase separation between
equipment and receiver.

• Connect equipment to an outlet
on a circuit different from that to
which the receiver is connected.

Consult your dealer or an
experienced radio/TV technician.

Note: Any changes or
modifications to the printer not
expressly approved by HP could
void the user’s authority to
operate this equipment.

Use of a shielded interface
cable is required to comply
with the Class B limits of Part
15 of FCC rules.

Canadian DOC Regulations

Complies with Canadian EMC
Class B requirements.

<<Conforme á la classe B
des normes canadiennes do
compatibilité électromagnétiques.
<<CEM>>.>>

CONTENTS

1 Set Up

Introduction ..............................1-1

Identifying Your Printer’sParts .....................1-1

Installing the HP LaserJet Toner Cartridge ..............1-2

Connecting Your Printer’s Cable and Cord ..............1-3

Attaching the Label to the Printer ...................1-4

Loading Paper into the Printer ....................1-5

Printer Software Information .....................1-6

Minimum System Requirements ..................1-6

Installation Considerations .....................1-6

Installing Your Printer’sSoftware ...................1-7

x

Standard Installation for Windows 3.1

Standard Installation for Windows 95 ...............1-7

Custom versus Typical Installation .................1-8

Alternative Installation for Windows 3.1

Alternative Installation for Windows 95 ...............1-8

Using Online Help ...........................1-9

Installing Memory Cards (DRAM) ..................1-10

2 Printer Control Panel

Using the Front Panel .........................2-1

The Front Panel ............................2-2

...............1-7

x

..............1-8

3Printing

Selecting Print Media .........................3-1

Selecting Media Types .......................3-1

Selecting Media Sizes .......................3-1

Selecting the Output Paper Path ...................3-2

Using the Single-Sheet Input Slot ...................3-3

Printing on Letterhead and Envelopes ................3-4

Printing Tasks .............................3-5

Printing on Both Sides (Duplexing) .................3-5

Pausing Your Printer Between Pages ...............3-6

Resetting Your Printer .......................3-6

Stopping a Print Job ........................3-6

Printing on Special Media .......................3-7

Additional Tips for Custom Sizes ..................3-7

Additional Tips for Transparencies .................3-7

Additional Tips for Printing Labels ................3-7

Managing HP LaserJet Toner Cartridges ...............3-8

4Troubleshooting

Solving Common Problems ......................4-1

Printing a Self-Test Page ......................4-1

Clearing Paper Jams .......................4-2

Paper Will Not Feed ........................4-3

Cleaning Your Printer .......................4-4

EN Contents-1

Solving Printer Problems ......................4-5

Solving Print Quality Problems ...................4-7

Solving Software Problems .................... 4-12

Solving Hard-to-Resolve Problems ................. 4-13

Networks and Switchboxes ..................... 4-15

Out of Memory ........................... 4-15

A Warranty and Support Information

HP Limited 1-Year Warranty Statement ................A-1

Hardware Service during the Warranty Period ...........A-2

Hardware Service after the Warranty Period ...........A-2

HP LaserJet Toner Cartridge Warranty ..............A-2

Accessories and Supplies Information ................A-3

HP Software License Agreement ..................A-4

Worldwide Sales and Service Offices ................A-5

BPrinter Specifications

Printer Specifications .........................B-1

Regulatory Information ........................B-2

VCCI Statement (Japan) ......................B-2

Laser Statement for Finland ....................B-2

Environmental Product Stewardship .................B-4

Laser Safety Statement .......................B-6

2-Contents EN

Set Up

1

Introduction

Congratulations on your purchase of the HP LaserJet 6L printer. The
following items are required to set up your printer:

•HP LaserJet 6L Printer •Power Cord

•HP LaserJet Toner Cartridge •Sheet of Printer Labels

•IEEE-1284 Compliant Parallel

Cable (not included)

Identifying Your Printer’s Parts

Before using your printer, make sure you can identify the following parts:

•HP LaserJet 6L Printer Software Disks

Figure 1-1

A = Front Output Slot G = Paper Input Support
B = Paper Path Lever H = Single-Sheet Input Slot
C = Front Panel Button I = Paper Input Bin
D = Indicator Lights J = Paper Guides
E = Paper Output Bin K =Printer Door
F = Paper Output Support

EN Set Up 1-1

Installing the HP LaserJet Toner
Cartridge

It is recommended that you use
HP LaserJet toner cartridges. HP has
designed the printer, toner cartridges, and
toner formula to work together to give you
optimal image quality from your printer.

Caution

To prevent damage, do not expose the
toner cartridge to light for more than a few
minutes. For extended periods outside the
printer, place the cartridge in a closed
drawer, return it to the original packaging,
or cover it completely with a cloth.

To install your HP LaserJet toner
cartridge, you will need to first remove the
toner cartridge from its packaging. (Save
the packaging for possible cartridge
storage and recycling.)

1 Open the Printer Door by pulling it

toward you in a forward motion using
both hands.

2 Roll the toner cartridge back and forth

briskly to distribute the toner evenly
inside the cartridge.

3 Grasp the end of the clear sealing

tape on the side of the cartridge and
pull firmly to remove the entire length
of the tape. Once removed, the tape
should measure twice the length of
the toner cartridge or 490 mm
(19.3 inches).

4 Hold the cartridge by the handle (so

that the arrows are facing the printer)
and slide it down and back into the
printer. The ends of the cartridge
slide into the black plastic grooves in
the printer. Push it firmly into place
and close the printer door.

Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into fabric.

1-2 Set Up EN

Connecting Your Printer’s Cable and
Cord

Note

For best results, it is imperative that you
use a high-quality IEEE-1284 compliant
parallel cable, such as the HP LaserJet
cable, between the printer and computer.
This cable supports all of your printer’s
advanced printing capabilities. If you
experience problems with your computer
not being recognized by your printer, you
may have a faulty cable.

1 Connect a parallel cable to your

printer. Be sure not to force the cable
on upside down.

2 Secure the cable by snapping the two

wire clips from the printer to the
cable. A secure cable helps prevent
communication problems between
the computer and printer.

3 Connect the other end of the cable to

a parallel port on your computer.
Secure the cable by tightening the
attached screws.

1

Set Up

Caution

Be sure to connect the cable to a parallel
port on your computer rather than a serial
port. Connecting to the wrong port can
cause damage to your printer. See your
computer’s documentation for more
information about the computer’s ports.

4 Connect the power cord between the

printer and a grounded power strip or
wall outlet.

Once the power is connected, the
indicator lights on the printer’s front panel
will turn on and then blink in sequence.
The Error (top) light will stay on if the
Paper Input Bin is empty.

You will not find an on/off switch on your
printer. After 15 minutes of inactivity, the
printer will automatically shift to a
powered-down state called SleepMode.

EN Set Up 1-3

Attaching the Label to the Printer

A sheet of labels was shipped in the
Paper Output Bin of your printer. You will
need to attach the label titled “Remove
Paper Before Reloading” to your printer.

1 Carefully remove the label from its

backing sheet.

2 Attach the label to the printer’s Paper

Input Bin.

As the label indicates, always remove and
realign all paper before reloading. By
doing so, you can reduce multiple paper
feeds or paper jams or both.

1-4 Set Up EN

Loading Paper into the Printer

Before loading paper into the printer, you
will want to raise the paper supports
located behind the Paper Input Bin and
the Paper Output Bin. Using paper
supports can help prevent unwanted
paper curl and paper jams. These
supports can be extended for different
lengths of paper.

1 Raise the supports on the Paper

Input Bin and on the Paper Output
Bin until they snap into place.

2 Insert up to 100 sheets of paper into

the Paper Input Bin. Be careful not to
overfill the bin. The Ready (bottom)
light will come on.

3 Center the paper using the paper

guides on the Paper InputBin.

If you want to test your printer, you can
print the self-test page. To do so, make
sure the Ready (bottom) light is on and all
other indicator lights are off. Press and
release the Front Panel button. (If the
printer is in SleepMode [all lights are off],
you will need to press the Front Panel
button twice.) The Data (middle) light will
come on and the Ready (bottom) light will
blink. The self-test page prints.

1

Set Up

Note

When adding paper to an existing stack in
the Paper Input Bin, always remove and
realign all paper to avoid multiple paper
feeds or paper jams or both.

EN Set Up 1-5

Printer Software Information

Before you can use your printer with any software programs, you must
first install the printer’s software. Your printer’s software includes two
printer drivers that support both Windows® 3.1
printer’s software will automatically select the optimal printer driver
based on the requirements listed below.

Minimum System Requirements

PCL Driver Host-Based Driver

•386 processor •486 processor

•4 MB RAM (Windows 3.1

16 MB RAM (Windows 95)

•5 MB free disk space •10 MB free disk space

x

)or

•8 MB RAM (Windows 3.1

16 MB RAM (Windows 95)

•DOS 5.0

•Bidirectional communication

Installation Considerations

Some devices (such as a switchbox, zip drive, or software key)
connected between the printer and the computer may prevent the
printer from sending data back to the computer. If you are using one of
these devices, some of your printer’s features will not be available to
you, such as the status window.

x

and Windows 95.The

x

)or

During installation, if you get the message “HP LaserJet 6L printer has
not been found,” check the following:

• Check the power cord connections and power source.

• Make sure you are using a high-quality IEEE-1284 compliant parallel

cable.

• Ensure that any devices connected between the printer and the

computer (such as a switch box or zip drive) have bidirectional
capabilities.

If, after checking the items listed above, you still see the
“HP LaserJet 6L printer has not been found” message, click Continue to
proceed with the PCL driver installation.

If the installation could not be successfully completed, see the
Alternative Installation instructions later in this chapter.

1-6 Set Up EN

Installing Your Printer’s Software

The following section lists several different methods of installation.Use
the method that is appropriate for your computer system.

1

Set Up

Standard Installation for Windows 3.1

This setup installs the printer software for Windows 3.1x.

1 Connect your HP LaserJet 6L printer to your computer using a

high-quality IEEE-1284 compliant parallel cable.

2 Ensure the power cord is connected to the printer.
3 Insert Disk 1 into Drive A: (or B:).
4 Select File from the Program Manager and choose Run.
5 Type A:SETUP (or B:SETUP) and click OK.
6 Follow the instructions on your screen to complete the installation.
7 Remove the disk when the installation is complete.

x

Standard Installation for Windows 95

This setup installs the printer software for Windows 95.

1 Click Start, select Shut Down, choose Shut Down the Computer, and

click Yes.

2 Turn off your computer.
3 Connect your HP LaserJet 6L printer to your computer using a

high-quality IEEE-1284 compliant parallel cable.

4 Ensure the power cord is connected to the printer.
5 Turn on yourcomputer and restart Windows 95. The “New Hardware

Found” screen appears.

Note

Note

EN Set Up 1-7

If your computer does not display the “New Hardware Found” screen,
you will need to follow these instructions:1) Insert disk 1 into Drive A:
(or B:), 2) Select Start, then select Run, 3) Type A:SETUP
(or B:SETUP) and click OK, then 4) Follow the instructions on your
screen.

6 Select “Driver from Disk Provided by Hardware Manufacturer.”
7 Click OK.The “Install From Disk” screen appears.
8 Insert Disk 1 into Drive A: (or B:) and click OK.
9 Follow the instructions on your screen to complete the installation.

10 Remove the disk when the installation is complete.

If after installing the softwareand restarting Windows 95 your computer
displays the screen “New Hardware Detected” and lists the HP LaserJet
6L printer, you will want to select “Do not install a driver (Windows will
not prompt you again)” and click OK.

Custom versus Typical Installation

During installation, you may see a dialog box asking if you prefer a
Typical or a Custom installation. The Typical installation installs all of the
HP recommended software.

If you choose to do a Custom installation, you will be asked whether you
want to install the host-based driver or the PCL driver.(See the system
requirements for the PCL driver and the host-based driver.) If you meet
the system requirements and your printer is connected directly to your
computer, select the host-based driver. If you meet the system
requirements and you are going to access the printer across a network,
select the PCL driver.

You will also need to select or clear the HP LaserJet 6L Help files.
Select this option if you want to include online help files for your printing
software.Finally, you will be asked to select orclearTrueType Fonts.
Select this option if you want to install TrueType fonts.

Note

Caution

By following the Alternative Installation instructions below, the PCL
driver files and some help files will be installed. This setup will not install
the status window.

Make sure that you quit all software that is currently running, such as
Microsoft® Office Manager, virus checkers, and fax utilities.

Alternative Installation for Windows 3.1

1 Quit all software that is currently running.
2 From the Program Manager, open the Main group.
3 Open the Control Panel and Printers.
4 Click Add.A list of printers will appear on your screen with Install

Unlisted or Updated Printer highlighted.

5 Click Install.
6 Insert Disk 2 and click OK.
7 Follow the instructions on your screen to complete the installation.
8 Remove the disk when the installation is complete.

x

Alternative Installation for Windows 95

1 Quit all software that is currently running.
2 Click Start, then select Settings/Printers.
3 Double-click on Add Printer.
4 Click Next until you come to the List of Printer Manufacturers.
5 Click Have Disk.
6 Insert Disk 2 and click OK.The name of the printer driverwill appear.
7 Click Next.Then click Next again.
8 Remove the disk when the installation is complete.

1-8 Set Up EN

Using Online Help

When you installed your printer software, you also installed online help.
Online help contains detailed procedures that guide you through any
task you want to perform with your printer. It provides information that is
specific to the current printing task. You can access online help by
selecting Help in your HP LaserJet 6L program group.

Online help is also a troubleshooting tool. When problems occur, the
quickest way to find a solution is to access your online help.

Online help supports the following software topics:

• Installation—provides installation information.

• Overview—summarizes information about the printer driver, the status

window, and accessing online help.

• Driver Software—describes options available for your printer, such as

number of copies and paper size.

• Status Window—describes options and features of your printer and

gives detailed descriptions of status window messages.

• Troubleshooting—leads you through a question and answer

troubleshooting scenario to determine and resolve problems.

• How Do I—provides information on printing tasks.

1

Set Up

Note

Online help will not be available if you followed the Alternative
Installation instructions.

EN Set Up 1-9

Installing Memory Cards (DRAM)

Your HP LaserJet 6L printer is capable of
accepting any 70ns or faster (such as a
50ns), 5V, DRAM memory card meeting
JEIDA specifications.

Hewlett-Packardoffers 1-, 2-, and 4-MB
DRAM memory cards.

Note

Some printer drivers have an adjustable
memory setting. After installing or
removing a memory card, this setting may
require an adjustment to reflect the new
memory total.

1 Unplug the power cord from the

printer.

2 Open the Printer Door, remove the

toner cartridge, and close the Printer
Door. Protect the toner cartridge from
light while working on the printer.

3 Gently tip the printer onto its side so

that the memory cover is on top.

4 Remove the Memory Expansion

Cover by placing a finger through the
hole and pulling away from the printer.

5 Align the memory card with the

corner notch so it is positioned as
shown. Push it firmly into the printer.

Replace the Memory Expansion Cover,
set the printer upright, reinstall the toner
cartridge, load the paper, and plug the
power cord back into the printer.

Print a self-test page to ensure that the
printer recognizes the additional memory
you have added. Your Total Memory in
the “Printer Configuration” section will
show the new memory total.

1-10 Set Up EN

Printer Control Panel

Using the Front Panel

The Front Panel consists of one button and three indicator lights.

•Error (Amber)

•Data (Green)

•Ready (Green)

The lights will be in one of the following states:

2

On

Off

Blinking

EN Printer Control Panel 2-1

The Front Panel

Use the Front Panel to determine the status of your printer and to
accomplish the following tasks:

Status Condition Cause Action

No lights are on or blinking. Printer is in SleepMode or

Ready light is on steadily. Printer is ready to print. Noaction is necessary.

Data light is on steadily
and the Ready light is
blinking.

power has been
disconnected.

Printer is receiving or
processing data.

If you wish to print, press
and release the Front
Panelbutton or send the
job to print.If no response,
check the power cord.

However, if you press and
release the FrontPanel
button, a self-test pagewill
print.

No action is necessary.

Data light and Ready light
both remain on.

Data light is blinking. Printer is in Manual Feed

Error light remains on. Printer is out of paper.

Error light is blinking. Page may be too complex

All lights are on. Printer is indicating an

All three lights are flashing
simultaneously.

Unprinted data is in the
printer.

mode.

Printer has a paper jam.
No toner cartridge.
Printer door is open.

for the printer’s memory
capacity.

internal problem.

The memory card may be
slower than70 ns.

Press and release the
FrontPanel button to print
the remaining data.

Check that you have
loaded the correct paper.
Then, press andrelease
the Front Panel buttonto
print.

Load paper.
Clear the paper path.
Install the toner cartridge.
Close the printer door.

See Chapter 4,
“Troubleshooting.”

See Chapter 4,
“Troubleshooting.”

See Chapter 4,
“Troubleshooting.”

2-2 Printer Control Panel EN

Printing

3

Selecting Print Media

The type of media you select will affect printer performance and print
quality.

Selecting Media Types

If available in your area, it is recommended that you use HP LaserJet or
HP Multipurpose paper (since it has been designed specifically for use
with your printer) or paper meeting HP’s specifications.You can also use
recycled paper when the paper meets HP’s requirements. To order HP
paper or the
“Accessories and Supplies Information” in appendix A.

Selecting Media Sizes

HP LaserJet Printer Family Paper Specification Guide

,see

The Paper Input Bin can hold up to 100 sheets of 75 g/m2(20 pound)
print media. The Single-Sheet Input Slot is designed to hold one sheet.
Both can be adjusted to hold media measuring from 76.2 x 127 mm
(3 x 5 inches) to 215.9 x 355.6 mm (8.5 x 14 inches). This includes, but
is not limited to, the following paper and envelope sizes:

• Letter (8.5 x 11 in) • Legal (8.5 x 14 in) • Executive (7.25 x 10.5 in)

• A4 (210 x 297 mm) • COM10 Envelopes

(4.125 x 9.5 in)

• C5 Envelopes

(162 x 229 mm)

• Other Custom-Sized

Media

Note

EN Printing 3-1

Insert all media lengthwise (vertically) into the printer.If you want to print
horizontally (landscape), make this selection through your software. Do
not print on paper smaller than 76.2 x 127 mm (3 x 5 inches).

• B5 Envelopes

(176 x 250 mm)

• DL Envelopes

(110 x 220 mm)

• Monarch Envelopes

(3.875 x 7.5 in)

Selecting the Output Paper Path

Caution

To avoid paper jams, do not switch the
Paper Path Lever once printing begins.

1 Set the Paper Path Lever to the

upper position to use the Paper

Output Bin. By doing so, the sheets
will stack in the correct order.

2 Set the Paper Path Lever to the

lower position to use the Front

Output Slot. This straight-through
path is the best output option to print
postcards, transparencies, labels,
envelopes, and heavy paper (100- to
157-g/m2[28- to 42-lb] bond weight).

Caution

Do not allow more than one transparency,
20 sheets of paper, or other media to
stack up in front of the Front Output Slot.
A paper jam could result.

Adding Paper

When adding paper to an existing stack in
the Paper Input Bin, always remove and
realign all paper before reloading to avoid
multiple paper feeds.

3-2 Printing EN

Using the Single-Sheet Input Slot

You can print one sheet of print media at
a time without unloading the Paper Input
Bin. To do so, you will need to load one
sheet into the Single-Sheet Input Slot.
The printer will take from the Single-Sheet
Input Slot before it takes from the Input
Bin.

Note

The Single-Sheet Input Slot is helpful
when the first page of your job is different
from the rest. For example, you may want
the first page of your print job on
letterhead, or you may want to print an
envelope first.

1 Center the paper guides to the

approximate size of the sheet you are
using.

2 Insert one sheet of print media, print

side forward and top side down, into
the Single-Sheet Input Slot.

3 Readjust the paper guides to center

the sheet.

3

Printing

EN Printing 3-3

Printing on Letterhead and Envelopes

Letterhead

1 If you are printing a sheet of

letterhead followed by regular sheets
of paper, place a sheet of letterhead
into the (A) Single-Sheet Input Slot
and regular sheets of paper into the
(B) Paper Input Bin. If you are printing
several sheets of letterhead in
succession, fill the Paper Input Bin
(B) with the letterhead.

2 Insert the letterhead with the print

side forward and the top side down.

Note

If printing on embossed or pre-printed
paper, make sure the paper meets HP’s
paper specifications. To order the

LaserJet Printer Family Paper
Specification Guide

and Supplies Information” in appendix A.

, see “Accessories

HP

Envelopes

If you are printing one envelope followed
by regular sheets of paper, place the
envelope into the (A) Single-Sheet Input
Slot and regular sheets of paper into the
(B) Paper Input Bin.

If you are printing several envelopes in
succession, fill the Paper Input Bin (B)
with up to 10 envelopes, depending on
envelope construction and operating
environment. (In some cases, you may
only be able to load up to 7 envelopes,
such as if you live in an area with high
humidity.)

If you are printing only one envelope, use
the Single-Sheet Input Slot.

3 Insert the envelopes print side

forward as shown.

4 Set the Paper Path Lever to the

Lower position to reduce wrinkling
and curling.

3-4 Printing EN

PrintingTasks

Your HP LaserJet 6L printer’s capabilities include duplex printing,
pausing between pages, and stopping a print job.You can also reset
your printer if necessary.

Printing on Both Sides (Duplexing)

When you print on both sides of a sheet, you may notice a difference in
the way the printer performs.When printing on the second side, you may
experience some difficulties such as getting the sheet to feed into the
printer, or multiple feeds. In addition, the print quality may be different on
the second side of the sheet. To minimize these problems, you will want
to use paper meeting HP’s paper specifications.To order HP paper or
the

HP LaserJet Printer Family Paper Specification Guide

“Accessories and Supplies Information” in appendix A.

1 Print the first side of the sheet as you normally would. Some software

programs include options that are useful when duplex printing such as
printing just the “odd pages” or the “even pages." Consult your software
user’s manual.

2 Allow the sheet to cool and flatten before printing on the second side to

get the best possible print quality.

3 Print the second side by placing the sheet back into the Paper Input Bin

or the Single-Sheet Input Slot. Make sure the side that has already been
printed is facing the back of the printer and the top edge of the paper is
down, as illustrated in Figure 3-1.

, see

3

Printing

Figure 3-1

Tips for Duplex Printing

• To avoid paper curl, set the Paper Path Lever to the Lower position and

use the Front Output Slot for a straight-through paper path.

• To print one page at a time, select the Manual Feed option in your software

to pause the printer between pages.

• Make certain that the sheet’s leading edge is not bent or curled.

EN Printing 3-5

PausingYour Printer Between Pages

Occasionally, you may need the printer to pause so that you can load
special media, such as letterhead. If you specify Manual Feed in your
software, the printer will pause before the first page and between each
page you print. This will give you time to load the special media. To
resume printing, press and release the Front Panel button.

1 In your software’s printer menu or bin/tray selection, select the Manual

Feed mode.

2 From your software, print the document.
3 The Data light will blink when the page is ready to print, indicating that

the printer is paused and waiting.

4 After inserting the correct medium, briefly press and release the Front

Panel button to print the page.The printer will take media from the
Single-Sheet Input Slot first. If it does not find media in the Single-Sheet
Input Slot, it will take media from the Paper Input Bin.

Resetting Your Printer

Resetting the printer accomplishes the following:

• Clears all data from the printer’s memory (including unprinted data,

downloaded fonts, and macros).

• Finishes printing the current page.

• Removes some error conditions.

• Resets the printer to its factory default settings.

To Reset the Printer:

Press and hold the Front Panel button until the three indicator lights
begin to blink in succession (about 5 seconds), then let go of the button.
After resetting, the Ready light will remain lit if no printer errors are
found.

Stopping a Print Job

If the file you send to the printer is only one or two pages long, you can
stop the print job by resetting the printer as described above.

If you want to stop a large print job, follow the steps below:

1 Remove the media from the Paper Input Bin except for any sheet that is

currently being fed into the printer.

2 Stop and delete the print job through your software.
3 Reset the printer.

3-6 Printing EN

Printing on Special Media

Your printer is designed to print on a variety of media, including
transparencies, envelopes, and custom-made paper.It is recommended
that you use HP media or media meeting HP’s specifications. See
appendix A, “Accessories and Supplies Information” to order HP’s
special media or the

Guide

.

1 Set the Paper Path Lever to the Lower position to use the Front Output

Slot for a straight-through paper path. This is important when printing
media such as postcards, transparencies, labels, envelopes, and heavy
paper (100- to 157-g/m2[28- to 42-pound] bond weight).

2 Adjust the paper guides to the approximate size of media you are using.
3 Insert the media print side forward and top side down into the

Single-Sheet Input Slot or the Paper Input Bin.

4 Readjust the paper guides to center the media.
5 Set the correct margins, paper size, and orientation in your software.
6 Choose Print in your software.

HP LaserJet Printer Family Paper Specification

Additional Tips for Custom Sizes

• Do not print on media smaller than 76.2 mm (3 inches) wide or 127 mm

(5 inches) tall.

• Set margins of at least 6.4 mm (.25 inches) in your software.

• Always insert media lengthwise (vertically) into the printer. If you want to

print in landscape mode, make this selection through your software.

Additional Tips forTransparencies

To avoid transparency curl, remove the transparency as it comes out of
the printer and set it on a flat surface to cool.

Additional Tips for Printing Labels

• Do not use labels that are separating from the backing sheet or that are

wrinkled or damaged in any way.

• Do not use any sheet of labels that has spaces in it where some of the

labels have been removed.

• Do not feed a sheet of labels through your printer more than once.

3

Printing

EN Printing 3-7

Managing HP LaserJet Toner
Cartridges

It is recommended that you use HP LaserJet toner cartridges.HP has
designed the printer, toner cartridge, and toner formula to work together
to give you optimal image quality from your printer.To order an HP
LaserJet toner cartridge, see “Accessories and Supplies Information” in
appendix A.

You can expect a toner cartridge to print approximately 2500 pages
when you are printing typical business letters with text covering about
5% of the page. A page containing graphics uses more toner and
shortens the life of the cartridge.

Extending Toner Life through EconoMode

An excellent way to extend the life of your toner cartridge is by using
EconoMode. EconoMode uses approximately 50% less toner than
normal printing. The printed image is much lighter, but is adequate for
printing drafts or proofs. You can set the EconoMode option through your
software (refer to online help for more information).

Extending Toner Life by Redistributing Toner

Areas of faded print are often an indicator that the toner cartridge is
near the end of its toner life. You can temporarily reestablish print quality
by redistributing the remaining toner in the cartridge. (This is typically
successful only one time.)

1 Open the Printer Door and remove the toner cartridge.
2 Hold the toner cartridge by the handle and pull it toward you so that it

slides out of the plastic grooves.(Remember to protect the cartridge
from light.)

3 Briskly roll the toner cartridge back and forth to redistribute the toner

evenly inside the cartridge.

4 Reinsert the toner cartridge and close the door.

Recycling Toner Cartridges

To reduce landfill waste, HP has adopted a recycling program for empty
toner cartridges.A postage-paid shipping label can be found inside your
HP LaserJet toner cartridge box. Up to 95% of each returned toner
cartridge is recycled for use as raw materials in the manufacture of new
cartridges and in other industries. To join this recycling effort, follow the
instructions provided in the toner cartridge box.

3-8 Printing EN

Troubleshooting

Solving Common Problems

This chapter helps you solve common problems you may experience
while using your printer. If you cannot resolve a problem, contact HP
Customer Support for assistance. Phone numbers are listed on the
support pages at the front of this manual.

Printing a Self-Test Page

A self-test page can be useful in identifying your printer’s configuration
and to ensure that your printer is working properly.

To print a self-test page:

1 Make sure that the Ready light is on and all other lights are off. If

necessary, wake up the printer by briefly pressing and releasing the
Front Panel button.

2 Now briefly press and release the Front Panel button again. The Data

light will come on and the Ready light will blink. Please wait for a
self-test page to print.

4

If the self-test page does not print, try the following:

1 Ensure that paper is loaded in the printer.
2 Check the printer indicator lights to determine the status of your printer

(See “Solving Printer Problems” later in this chapter).

3 Contact Customer Support for assistance (refer to the support pages at

the front of this manual for support options).

EN Troubleshooting 4-1

Clearing Paper Jams

Occasionally, paper can become jammed
while printing. The following list shows
some possible causes:

• The paper was loaded improperly.

• The Paper Path Lever was adjusted

• The Printer Door was opened while a

• The paper being used does not meet

• The paper being used was smaller

To clear a paper jam:

Caution

Do not touch the black sponge roller
inside your printer. Touching it may
reduce the print quality on your media.

1 Open the Printer Door and remove

2 Press the Paper Release Lever.
3 If your paper jam is in the printer’s

4 If your paper jam is in the printer’s

5 After removing all sheets and

while a job was printing.
job was printing.
HP’s specifications.
than 76.2 x 127 mm (3 x 5 inches).

the toner cartridge. Be sure to protect
the toner cartridge from light while
you work on the printer.

input area, reach inside the printer
and carefully pull the sheet toward
you.

output area, grasp the sheet and
carefully pull it upward.

fragments of paper, replace the toner
cartridge and close the Printer Door.

The printer should return to a Ready state
as soon as you reload the paper.

4-2 Troubleshooting EN

Paper Will Not Feed

If your print media does not feed into the
printer, briefly press and release the Front
Panel button. The printer will again
attempt to feed the media. If this is
unsuccessful, try the following procedure:

1 Remove the print medium from the

Paper Input Bin, realign the media,
and reload it into the printer.

Note

Be sure to center print media with the
paper guides. Also, verify that the guides
are not adjusted too tightly or too loosely
against the media.

2 Open the Printer Door.
3 Remove the toner cartridge, making

sure you protect it from light, and
check for a paper jam.

4 Replace the toner cartridge and close

the door.

The printer will automatically resume
printing.

4

Troubleshooting

EN Troubleshooting 4-3

Cleaning Your Printer

To prevent excessive wear and preserve
print quality, keep the printer free of
excessive dust and debris.

Note

If you are noticing excessive amounts of
toner inside your printer, your toner
cartridge may be defective. It is
recommended that you use HP LaserJet
toner cartridges to insure high quality
printing and to reduce incidents of
excessive toner in your printer.

WARNING!

Before cleaning the printer, disconnect it
from the power source.

Caution

Using ammonia-based cleaners on or
around the printer can cause damage to
the printer. Also, do not touch the black
sponge roller inside the printer. By doing
so, you can reduce the print quality of
your media.

1 Clean the outside of the printer with a

slightly damp cloth (use only water).

2 Clean the inside of the printer with a

dry, lint-free cloth. Remove all dust,
spilled toner, and particles of paper.

Note

If toner gets on your clothing, wipe it off
with a dry cloth and wash clothing in cold
water. Hot water sets toner into the fabric.

4-4 Troubleshooting EN

Solving Printer Problems

Use the following table to help pinpoint and solve printer problems.

Symptom Possible Cause Solution(s)

The printer isn’t
responding after “print” is
selected in the software.

The Error (top) light
stays on.

The Error (top) light is
blinking.

Both the Data (middle) light
and the Ready (bottom)
light are on steadily (not
blinking).

The printer may be paused. Resume printing from the status window or Print

The printer may be in Manual
Feed mode (Data light
blinking).

The parallel cable between
the printer and the computer
is not connected properly.

The parallel cable is defective. If possible, attach your cable to another system and print

The wrong printer was
selected in your software.

The software for your printer
is not configured for the
correct printerport.

The power cord is not
connected to the printer or
the power source is not active.

The printer is connected to a
switchbox that is not set up
correctly.

The printer is malfunctioning. If all the lights are on, the printer may be signaling a

The printer is out of print
media.

The printer door is open. Close the door securely.
The toner cartridge is not

installed completely.
Paperis jammed in the

printer.
The page is too complex for

the printer’s memory
capacity, or the printer may
not be able to create the
image fast enough to keep
pace with the printing
process.

Unprinted data is in the
printer.(Your software did not
send an “end of job” or “form
feed”command.)

Manager.

Press and release the Front Panelbutton.

Disconnect and reconnect the parallelcable between the
printer and the computer.

a job that you know works. You may also try using a
differentparallelcable (IEEE-1284).

Check your software’s printer selection menu to see if
you selected the HP LaserJet 6L printer.

Check your software’s printer selection menu to make
sure it is accessing the correct printer port.
If your computer has more than one parallelport, make
sure the parallel cable is connected to the correct one.

Check the power cord connection and the power source.
Try adifferentoutlet.

Check the switchbox setting.
Try connecting the printer directly to the computer.The
switchbox may be defective.

hardware error.See “All the printer’s lights areon”on the
following page.

Add paper or other print media.

Open the door,reinstall the toner cartridge, then close
the door securely.

See “Clearing PaperJams”earlier in this chapter.

Briefly press and release the FrontPanelbutton to
resume printing. Some data loss may occur.

See your printer driver Help for suggestions regarding
printer memory usage.

Change your page to make it less complex by reducing
resolution to 300 dpi, or add optional printer memory (see
chapter 1).

Briefly press and release the FrontPanelbutton to print
the rest of the data.

4

Troubleshooting

EN Troubleshooting 4-5

Symptom Possible Cause Solution(s)

The Data (middle) light is
blinking.

All the printer’s lights are
off and the printer does not

The printer is in Manual Feed
mode.

The printer is unplugged from
the power source.

Make sure the correct paper is loaded into the printer.
Briefly press and release the Front Panel button to
resume printing.

Check the power cord connections and powersource.Try
a different outlet.

respond after attempts to
wake it up.

All the printer’s lights are
on.

All three printer lights are
flashing simultaneously.

The printer is feeding
multiple sheets or jams
frequently.

The printer has
malfunctioned.

The printer has a hardware
error.

An incompatible memory
card has been installed.

Paper guides are not
adjusted properly.

The Paper Input Bin is too full. Remove some of the sheets.ThePaper Input Bin can

More than one sheet was
added into the Single-Sheet
Input Slot.

The paper was poorly cut by
the manufacturer and is
sticking together.

The paper does not meet
HP’s specifications forprint
media.

The output capacity was
exceededin the Paper Output
Bin or Front Output Slot.

Refer to the support pages on the inside front cover for
support options.

Disconnect the printer from the power source for 10
seconds, then reconnect it.If the lights remainon,
disconnect the printer from its power source again, this
time reconnecting after a 15-minute wait. If all three lights
come back on again, contact your HP authorized service
representative.

If you have added a memory card to your printer, remove
it and check the indicator lights.See chapter 1 for adding
and removing printer memory cards.

Remove the incompatiblememory card and replace it
with a 1-, 2-, 4-, or 8-MB,70ns or faster (such as 50ns)
memory card.See chapter 1 for adding memory cards.

Remove the paper from the PaperInput Bin or the
Single-SheetInput Slot. Tapthe sides of the paper stack
together,then reinsert the stack.Or reinsert the single
sheet into the slot. Slide the paper guides against the
sides of the stack in the PaperInput Bin or against the
single sheet in the Single-Sheet Input Slot to center the
paper.Makesure the guides are not adjusted too tightly.

hold up to 100 sheets of 75g/m2(20-pound) bondweight
paper (less for heavier paper) or up to 10 envelopes (no
more than 7 envelopesforareas with climates having
high humidity).

Add only one sheet at a time into the Single-SheetInput
Slot.If printing more than one sheet of the same type of
media, use the Paper Input Bin.

“Break”the ream of paper by curving it into an
upside-downu-shape;this may effectively decrease
multi-feeds.Youmay also try turning the paper around to
feed the opposite end first.

Order HP’s paper specificationguide.To order,see
appendix A, “Accessories and Supplies Information."

Do not allow more than 100 sheets of 75g/m2(20-pound)
bond weight paper (less for heavier paper) to fill the
Paper OutputBin.Do not allow more than one
transparencyor 20 sheets of other media to stack up in
front of the FrontOutput Slot.

4-6 Troubleshooting EN

Solving Print Quality Problems

Use the following table to help pinpoint and solve print quality problems.

Problem Cause Solution(s)

Print is faded or
you notice a
block of
vertically aligned
white streaks.

Stains or
smudges appear
as small, round,
black dots on the
front or back of a
page. Sometimes
inconsistent
stains appear.

Vertically-aligned
black streaks or
smears appear
on successive
pages.

The toner cartridge may be getting low
on toner.

The paper you are using may not meet
HP’spaper specifications (for example, it
may be too moist or too rough).

Toner density setting may need to be
adjusted.

EconoMode may be on.

The paper you are using may not meet
HP’spaper specifications (for example, it
may be too moist or too rough).

You may be printing on the wrong side of
the paper.

The printer may need cleaning.

The toner cartridge may be damaged.

The toner cartridge may be damaged.

See chapter 3, “Managing HP LaserJet
Toner Cartridges."

Order HP’spaper specification guide
listed in “Accessories and Supplies
Information" in appendix A.

Adjust the setting through your software
or printer driver.

Turn EconoMode off through your
software or printer driver.

Order HP’spaper specification guide
listed in “Accessories and Supplies
Information" in appendix A.

Remove the paper from the Paper Input
Bin and turn it over.(The wrapper on
many reams of paper has an arrow
indicating the print side.)

See “Cleaning Your Printer”in this
chapter.

Replace it if maintenance procedures do
not improve print quality.See chapter 3,
“Managing HP LaserJet Toner
Cartridges.”

Replace it if maintenance procedures do
not improve print quality.See chapter 3,
“Managing HP LaserJet Toner
Cartridges.”

4

Troubleshooting

The printer may need cleaning.

EN Troubleshooting 4-7

See “Cleaning Your Printer”in this
chapter.

Problem Cause Solution(s)

Horizontally
aligned black
streaks or
smears appear.

Light character
shadows or
repetitive marks
appear on the
page.

The toner cartridge may not be installed
properly.

The toner cartridge may be defective and
need replacing.

Printer may need repair.

The printer may need cleaning.

If you are using transparencies, they may
not meet HP’s specifications.

The paper’s texture may be too coarse.

The toner cartridge may be damaged,
causing a repetitive black flaw on every
printout.

The toner cartridge’s photosensitive
drum may have been overexposed to
bright light, causing repetitive defects
(usually a fuzzy blackarea).

Remove the cartridge and reinsert it. See
chapter 1, “Installing the HP LaserJet
Toner Cartridge”for installation
information.

The toner cartridge may still be under
warranty. See “HP LaserJet Toner
Cartridge Warranty”in appendix A.

See the support pages at the front of this
manual for support options.

See “Cleani ngYour Printer” in this chapter.

For ordering information, see
“Accessories and Supplies Information”
in appendix A.

Try changing to a paper with a smoother
finish.

Replace the toner cartridge. See
“Accessories and Supplies Information”
in appendix A.

Replace the toner cartridge. See
“Accessories and Supplies Information”
in appendix A.

Vertical white
stripes appear
on the page.

Character voids
appear (white
areas within the
parts of
characters that

The printer’s internal mirror is
contaminated.

If you are using transparencies, they may
not meet HP’s specifications.

Contact an authorized HP service
representative to replace the printer’s
internal mirror.See the support pages at
the front of this manual for support
options.

HP’s LaserJet transparencies are
designed to minimize character voids.
For ordering information, see
“Accessories and Supplies Information”
in appendix A.

should be solid
black).

You may be printing on the wrong
surface of the paper.

The paper may not meet HP’s
specifications.

Remove the paper and turn it around.
(The wrapper on many reams of paper
has an arrow indicating the print side.)

Order HP’spaper specification guide
listed in “Accessories and Supplies
Information" in appendix A.

4-8 Troubleshooting EN

Problem Cause Solution(s)

Background
scatter appears
on a printed
page.

The page is
completely black.

Characters are
only partially
printed (also
referred to as
dropouts).

Background scatter results from bits of
toner distributed on the front or back of a
printed page.Background scatter often is
isolated to a specific area of the page.

The toner cartridge may not be installed
properly.

The toner cartridge may be defective and
need replacing.

The printer may need to be repaired if
the problem continues after replacing the
toner cartridge.

A single sheet of paper may be defective.

The print density may need adjusting.

The moisture content of the paper may
be inconsistent or the paper may have
moist or wet spots on the surface.

The paper may have been damaged by
inconsistent manufacturing processes.

Change the paper type, weight, or
surface finish. To order HP’s paper
specification guide, see “Accessories
and Supplies Information" in appendix A.
If background scatter occurs on an
envelope, try moving the text to an area
with no seams.Printing on seams can
cause this problem.

If this problem occurs on the back of a
printed page, it may be caused by spilled
toner inside the printer.See “Cleaning
Your Printer” in this chapter.

Remove the cartridge and reinstall it. See
“Installing the HP LaserJet Toner
Cartridge” in chapter 1.

The toner cartridge may still be under
warranty. See “HP LaserJet Toner
Cartridge Warranty”in appendix A.

See the support pages at the front of this
manual for support options.

Try reprinting the job.

Adjust the print density through your
software or printer driver.

Use paper from a fresh ream or a
different source. Toorder HP’s paper
specification guide, see “Accessories
and Supplies Information" in appendix A.

Try using paper from a different source.
To order HP’s paper specification guide,
see “Accessories and Supplies
Information”in appendix A.

4

Troubleshooting

EN Troubleshooting 4-9

Problem Cause Solution(s)

The bottom of
the page is blank
or part of a
graphic’s image
is cut off.

Pages are
coming out of
the printer curled
or wrinkled.

Blank Page
(Occasional)

Your page may be too complex for the
standard printer memory.

Paper is curled or wrinkled when using
the Paper Output Bin.

Paper may not be stored properly.

Page length and margins are not set
correctly for the paper size.

Set the resolution to 300 dpi through
your software or printer driver.

You may need to install additional
memory. See chapter 1, “Installing
Memory Cards (DRAM).”

Check your printer driver’s online help for
suggestions that are specific to your
driver’ssettings.

Use the Front Output Slot by pushing the
Paper Path Lever to the lower position.
This provides the straightest paper path.
See “Selecting the Output Paper Path” in
chapter 3.

Use the Paper Input Support located
behind the Paper Input Bin. See “Loading
the Paper into the Printer" in chapter 1.

Wheneverpossible, store paper in its
sealed ream at room temperature.

If you are printing on small paper and
your page is blank, try printing on larger
paper to see where the image is printing.
Adjust the margins accordingly.

Some sharing devices or networks may
generate a blank page as a separator
(contact your Network Administrator).

Your printer may be feeding two or more
sheets of paper at a time because the
paper is difficult to separate.

Your software application may be
sending an extra page-eject command.

If you are on a network, try connecting
the printer directly to the computer.

Remove the paper from the Paper Input
Bin and align the edges of the paper.
“Break”the ream of paper by curving it
into an upside-down u-shape;this may
effectivelydecrease multi-feeds.You may
also try turning the paper around to feed
the opposite end first.

Check your software’s printing
configuration information.If you are using
a word-processing program, check for a
natural page break and a forced page
break that are close to each other.

4-10 Troubleshooting EN

Problem Cause Solution(s)

Blank Pages
(All Pages)

Print is
misaligned on
the page
(Skewed pages).

The toner cartridge may be improperly
installed.

The toner cartridge may be completely
out of toner.

The printer may need to be serviced.

The Paper Input Bin may be too full.

The paper guides may not be adjusted
properly.

The paper’s weight or surface finish may
not meet HP’s specifications.

Make sure youremoved the entire length
of the sealing tape from the toner
cartridge before you installed it.See
“Installing the HP LaserJet Toner
Cartridge” in chapter 1.

Replace the toner cartridge. See
“Accessories and Supplies Information"
in appendix A.

Try printing a self-test page as described
earlier in this chapter.If the page is still
blank, the printer may need service.See
the support pages at the front of this
manual for support options.

Try removing some of the paper.

Be sure to center the paper with the
paper guides.Also, verifythat the guides
are not adjusted too tightly or too loosely
against the paper.

To order HP’s paper specification guide,
see “Accessories and Supplies
Information" in appendix A.

EN Troubleshooting 4-11

4

Troubleshooting

Solving Software Problems

If you are having installation problems, check the following table.Also,
you can refer to online help by selecting Help on your menu bar.

Installation Tips

Symptoms Solution(s)

Window message during
installation reads: “File in Use.”

Cannot install the printer drivers
Bidirectional communication has

not been established during
installation.

Your computer cannot read the
installation disks.

Quit all software.
Remove all software from the Startup group and then restart
Windows.Reinstall the printer drivers.

. Try the Alternative Installation as described in chapter 1.

The cable is not bidirectional.Use only a high-quality
IEEE-1284 compliant parallel cable.
The cable is loose, or not directly connected.
In Windows 3.1
HP LaserJet 6L and click Connect. Be sure that the correct
port has been selected and that “Fast Printing Direct to Port” is
checked.
Note: If any of the above apply, choose skip and continue
installation.

Check for the proper floppy drive (e.g., A: or B:).
Check the disks for damage.
Copy disks to the hard drive; then install from your hard drive.

x

open the Control Panel and Printers. Select

Printing Tips

Printer is printing too slowly (PCL
driver only)

Window message reads: “Out of
memory, unable to print”
(Host-based only).

All Front Panel lights remain on
when printing from spreadsheet
software.

Printer is not responding; the
system is locked up.

Window message reads: “No Toner
or Door Open.”

.

In your printer software, select the Print Quality tab, then select
Manual Settings.Click Settings, then choose HPGL/2 under
the Graphics mode.
Select 300 DPI under the Print Quality tab in your printer
software.

Run HPWPRS.EXEin the directory C:\windows. Then, reboot.

In your printer driver settings, select the Print Quality tab, then
select Manual Settings.Click Settings, then choose HPGL/2
under the graphics mode (PCL driver only).
Note: In your spreadsheet software this change must be made
under “Page Setup."

Free up disk space on your computer or defragment the drive.
Enable “Print Manager in Windows 3.1x systems” on your PC.
Run fewer software programs at the same time on your PC.
Do not perf ormI/O or processor-intensive tasks on your PC while
printing (e.g., sending a fax or playing a video).

Check the toner cartridge for proper installation.
Make sure the Printer Door is closed.
Reset the printer by unplugging the power cord and then
plugging it back into the outlet.

4-12 Troubleshooting EN

Solving Hard-to-Resolve Problems

The following instructions will help you troubleshoot Windows printing
problems using DOS.

Note

Before troubleshooting from DOS, make sure your printer can print a
self-test page.(See “Printing a Self-Test Page” earlier in this chapter.)

To establish basic communication to the printer, follow the steps below:

1 Exit Windows 3.1

x

.If in Windows 95, choose Start, Shut Down, and

Restart the computer in MS-DOS® mode, respectively.

2 At the command prompt (for example, c:\), type: Dir>PRN and press

ENTER. This will send a directory of your hard drive to the printer.

3 See the chart below for recommended solutions.

Printer Status Response Solution(s)

Both the Data light
and the Ready light
are on steadily (not
blinking).

Data light comes on;
Ready light flashes.

Printer is not
responding.

Printer is not
responding.

Command prompt (c:\)
returned.

Command prompt (c:\)
returned.

Flashing cursor; command
prompt (c:\) not returned;
keyboard locked up.

DOS Message: “Write fault
error writing device PRN.”

Press the Front Panel button.
You will receive a printout of your hard drive’s
directory.
Communication verified; return to Windows.

No action is needed. Communication has been
verified;return to Windows.

Verify that the Ready light is on.
Hold down CTRL, then press and release Break
to free the keyboard.
Disconnect, then reconnect the cable at both ends.
Reboot your computer.
Ensure a direct connection to the printer.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.

Verify that the Ready light is on.
Specify the port name when sending directory (for
example, LPT1).
Verify that the power cord and the parallel cable
are plugged into the proper ports.
Disconnect, then reconnect the cable at both ends.
Ensure a direct connection to the printer.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.

4

Troubleshooting

Printer is not
responding

EN Troubleshooting 4-13

.

Command prompt (c:\)
returned.

Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Hold down CTRL, then press and release Break
to free the keyboard.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.

Printer Status Response Solution(s)

Data light comes on;
Ready light flashes.
Printed text is not
legible, or random
characters are
occurring on the page.

Data light comes on;
Ready light flashes.
Only one line of text
prints or all text is on
one line

.

Text files will print.
Graphic files do not
print or print garbage.

Command prompt (c:\)
returned.

Command prompt (c:\)
returned.

No error messages.
All appears ok.

Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.

Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
Try using a different parallel cable (IEEE-1284),
parallel port, or both.

Disconnect, then reconnect the parallel cable at
both ends.
Ensure a direct connection to the printer.
If copying a graphic file, type the following
command at the command prompt:

copy

filename

where

filename

(Be sure to leave a space before and after the file
name.)
Try using a different parallel cable (IEEE-1284),
parallel port, or both.

is the name of the graphic file.

LPT1

4-14 Troubleshooting EN

Networks and Switchboxes

The printer’s status read-back feature requires a direct connection
between the printer and the computer. Most devices connected between
the printer and the host computer prevent the printer from sending data
back to the computer.

If you use a mechanical switchbox, follow these guidelines:

• Do not switch while the printer is printing or receiving data (when the

Ready light is blinking).

• Do not switch to a host computer that is OFF and then turn that

computer ON. The Ready light on the printer will blink as if the computer
is sending data. If the Error light is blinking, reset the printer. To do so,
press and hold the Front Panel button for five seconds, then send the
job again.

• Use a surge protector.

Out of Memory

If the Error light is blinking, the page may be too complex for the printer’s
memory capacity. To clear this error, briefly press and release the Front
Panel button. Printing will resume; however, some data loss may occur.
To avoid this error in the future:

• Reset the printer. To do so, press and hold the Front Panel button for

five seconds.

• See your online help for more suggestions regarding printer memory

usage.

• Reduce resolution to 300 dpi with your software.

• Install additional printer memory. See chapter 1, “Installing Memory

Cards (DRAM),” for information on installing additional memory.

EN Troubleshooting 4-15

4

Troubleshooting

4-16 Troubleshooting EN

Warranty and Support Information

HP Limited 1-Year Warranty Statement

1 HP warrants to you the end-user customer, that HP hardware,

accessories and supplies, will be free from defects in materials and
workmanship after the date of purchase, for the period specified above.
If HP receives notice of such defects during the warranty period, HP will,
at its option, either repair or replace products which prove to be
defective.

2 HP warrants to you that HP software will not fail to execute its

programming instructions after the date of purchase, for the period
specified above, due to defects in material and workmanship when
properly installed and used.If HP receives notice of such defects during
the warranty period, HP will replace software media which does not
execute its programming instructions due to such defects.

3 HP does not warrant that the operation of HP products will be

uninterrupted or error free. HP products may contain remanufactured
parts equivalent to new in performance or may have been subject to
incidental use. If HP is unable, within a reasonable time, to repair or
replace any product to a condition as warranted, you will be entitled to a
refund of the purchase price upon prompt return of the product.

4 Warranty does not apply to defects resulting from (a) improper or

inadequate maintenance or calibration, (b) software, interfacing, parts or
supplies not supplied by HP, (c) unauthorized modification or misuse, (d)
operation outside of the published environmental specifications for the
product, or (e) improper site preparation or maintenance.

5 ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS

FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE.Some statesor
provinces do not allow limitations on the duration of an implied warranty,
so the above limitation or exclusion might not apply to you. This warranty
gives you specific legal rights and you might also have other rights that
vary from state to state, province to province, or country to country.

6 THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOURSOLE

AND EXCLUSIVE REMEDIES.EXCEPT AS INDICATED ABOVE, IN
NO EVENT WILL HP BE LIABLE FOR LOSS OF DATA OR FOR
DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING
LOST PROFIT), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT, OR OTHERWISE. Some states or provinces do not
allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you.

A

EN Warranty and Support Information A-1

Hardware Service during the Warranty
Period

If your hardware should fail during the warranty period, HP offers the
following support options:

• Express Exchange (available in the U.S. and Canada only): HP

provides a printer (remanufactured to like new condition) to you on the
next working day.

• HP Authorized Service Provider: You can return your printer to a local

authorized service dealer.

• HP Repair Services: You can return your printer to an HP repair office.

When sending equipment, we recommend insuring the equipment for
shipment. Also include a copy of your proof of purchase.

Caution

Shipping damage as a result of inadequate packaging is the customer’s
responsibility.Use the original packing materials whenever possible.

For technical support assistance regarding your printer within the
one-year warranty period, see the support pages at the front of this
manual.

Hardware Service after the Warranty Period

If your hardware fails after the warranty period, contact an authorized
Hewlett-Packard Dealer Repair Center or a designated Hewlett-Packard
Repair Center. If you have a Hewlett-Packard Maintenance Agreement,
request service under your agreement.

HP LaserJet Toner Cartridge Warranty

HP LaserJet toner cartridges are warranted to be free from defects in
materials and workmanship until the HP toner is depleted. You know
your HP toner is depleted when you begin to see faded or light type on
your printed page.

The warranty, extended for the life of the cartridge, covers any defects or
malfunctions in your new Hewlett-Packard toner cartridge. HP will, at
HP’s option, either replace products which prove to be defective or
refund your purchase price.

In the event the cartridge proves to be defective, attach a printout
sample illustrating what the defective cartridge is printing and return to
the place of purchase.

IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE
FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT,
PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM
ANY BREACH OF THIS WARRANTY OR OTHERWISE.

A-2 Warranty and Support Information EN

Accessories and Supplies Information

The following table lists items that are available from HP Direct Ordering
and through your local authorized HP dealer.

• For most items, call HP Direct Ordering at [phone] (U.S.). To

order HP LaserJet paper, call [phone].

• To find a dealer near you (or if your dealer is temporarily out of stock),

call the HP Customer Information Center [phone].

• For ordering information outside of the U.S., see “Worldwide Sales and

Service Offices” in this appendix.

Option Part Number

HP LaserJet
Printer Family Paper
Specification Guide 5002-1801

HP LaserJet toner
cartridge

HP LaserJet parallel
printer cable (IEEE-1284)

Two meter A to B:
Three meter A to B:

1 MB Memory Upgrade
2 MB Memory Upgrade
4 MB Memory Upgrade

Transparencies

Letter

A4
Labels 92296A - H/J/K Various Sizes
HP MultiPurpose Paper

HP LaserJet Paper

C3906A
C3906F (Asia only)

C2950A
C2951A

C3939A HP Jeida MemoryCard
C3938A HP Jeida MemoryCard
C3148A HP Jeida MemoryCard

C2934A
C2936A

HPM 1120 - High bright, 20 lb., 8.5 x 11 inch
HPJ 1124 - Extra bright, 24 lb., 8.5 x 11 inch

A

Support

Warranty and

EN Warranty and Support Information A-3

HP Software License Agreement

ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH
BELOW. USINGTHE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS.

HP SOFTWARE LICENSE TERMS

The following License Terms govern your use of the accompanying Software unlessyou have a separate written
agreement with HP.

License Grant. HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing,
executing or displaying the Software.You may not modifythe Software or disable any licensing or control features
of the Software.If the Software is licensed for “concurrent use”, you may not allow more than the maximum
number of authorized users toUse the Software concurrently.

Ownership.The Software is owned and copyrighted by HP or its third partysuppliers.Your license confers no title
or ownership in the Software and is not a sale of any rights in the Software.HP’s third partysuppliers may protect
their rights in the eventof any violation of these License Terms.

Copies and Adaptations. You may only make copies or adaptations of the Software forarchival purposes or when
copying or adaptation is an essential step in the authorized Use of the Software. You must reproduce all copyright
notices in the originalSoftware on all copies or adaptations. You may not copy the Software onto any bulletin board
or similar system.

No Disassembly or Decryption. You may not disassemble or decompile the Software unless HP’s priorwritten
consent is obtained.In some jurisdictions, HP’s consent may notbe required for disassembly or decompilation.
Upon request, you will provide HP with reasonably detailed information regarding any disassembly or
decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the
Software.

Transfer.Your license will automatically terminate upon any transfer of the Software.Upon transfer,you must
deliver the Software, including any copies and related documentation, to the transferee. The transferee must
accept these License Terms as a condition to the transfer.

Termination.HP may terminate your license upon notice for failure to comply with any of these License Terms.
Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged
portions in any form.

Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any
applicable laws or regulations.

U.S. Government Restricted Rights. The Software and documentation have been developed entirely atprivate
expense and are provided as “Commercial Computer Software” or “restricted computer software.” They are
delivered and licensed as “commercial computer software” as defined in DFARS 252.227-7013 (Oct 1988), DFARS

252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995), as a “commercialitem” as defined in FAR 2.101
(a), or as “Restrictedcomputer software” as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency
regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and
Documentation by the applicable FAR or DFARS clause or the HP standard software agreement for the product.

A-4 Warranty and Support Information EN

Worldwide Sales and Service Offices

Hewlett-Packard products are sold and supported worldwide through Hewlett-Packard Salesand Service
Offices and through dealers.There are more than 240 Hewlett-Packard Sales and Service Offices
worldwide.

Argentina:

Hewlett-Packard Argentina
Montañeses 2140/50/60
1428 Buenos Aires
Phone:[phone]
Fax:[phone]

Austria:

Hewlett-Packard GmbH
PO Box 72
Lieblgasse1
A-1222Wien
Phone:[phone]
Fax:[phone]

Brazil:

Edisa Hewlett-PackardSA
Av. Do Contorno, 6321
12° andar
30110-110—BeloHorizonte—MG
Phone:[phone]
Fax:[phone]

Denmark:

Hewlett-Packard A/S
Kongevejen 25
DK-3460 Birkerød
Phone:[phone]
Fax:[phone]

France:

Hewlett-Packard France
42 Quai du Point du Jour
F-92659 Boulogne Cedex
Phone:[phone]
Fax:[phone]

Australia:

Hewlett-Packard Australia Ltd.
31-41 Joseph Street
Blackburn,VIC 3130
Phone:[phone]
Fax:[phone]
Hardware Repair Center and Extended
Warranty Support: 131047
Customer InformationCenter: 131347

Belgium:

Hewlett-Packard Belgium SANV
Boulevardde la Woluwe
100 Woluwedal
B-1200 Bruxelles
Phone:[phone]
Fax:[phone]

China:

China Hewlett-PackardCo.Ltd.
Level5, West Wing Office
China World Trade Center
No.1, Jian Guo Men WaiAvenue
Beijing 100004
Phone:[phone], ext. 5450
Fax:[phone]
Hardware Repair Center and
Extended WarrantySupport:
(8610) 6262-5666 ext. 6101/2
6261-4167

Far East Region:

Hewlett-Packard Asia PacificLtd.
17-21/F Shell Tower,Times Square
1 Matheson Street, Causeway Bay
Hong Kong
Phone:[phone]
Fax:[phone]
Hardware Repair Center:
(852) 2599-7000
Extended WarrantySupport:
(852) 2599-7000
Customer InformationCenter:
(852) 2599-7066

Germany:

Hewlett-Packard GmbH
HerrenbergerStrasse 130
71034 Böblingen
Phone:[phone]
0180-5258143
Fax:[phone]

Before calling an HP Sales and
Service office, be sure to contact
the appropriate Customer Support
Center number listed in the front of
your manual.

Canada:

Hewlett-Packard (Canada) Ltd.
17500 Trans Canada Highway
South Service Road
Kirkland, Québec H9J 2X8
Phone:[phone]
Fax:[phone]

Hewlett-Packard (Canada) Ltd.
5150 Spectrum Way
Mississauga, Ontario L4W 5G1
Phone:[phone]
Fax:[phone]

Czech Republic:

Hewlett-Packard S.R.O.
Novodvorská82
CZ-14200 Praha 4
Phone:[phone]
Fax:[phone]

Finland:

Hewlett-Packard Oy
Piispankalliontie17
FIN-02200 Espoo
Phone:[phone]
Fax:[phone]

Greece:

Hewlett-Packard Hellas
62, Kifissias Avenue
GR-15125 Maroussi
Phone:(30) (1) 68 96 411
Fax:[phone]

A

Support

Warranty and

EN Warranty and Support Information A-5

Hungary:

Hewlett-Packard Magyarorszag
Erzsebet kiralyne utja 1/c
H-1146 Budapest
Phone:[phone]
(36 1) 252-4505
Fax:[phone]

Japan:

Hewlett-Packard Japan, Ltd.
3-29-21Takaido-higashi
Suginami-ku,Tokyo 168
Phone:[phone]
Fax:[phone]
Hardware Repair Center:
0473-55-6660

México, D.F.:
Hewlett-Packard de México,
SA de CV
ProlongaciónReforma No.700
Lomas de Santa Fe
01210 México, DF
Phone:[phone]
Fax:[phone]

Middle East/Africa:

ISB HP Response Center
Hewlett-Packard SA
Rue de Veyrot 39
P.O.Box 364
CH-1217 Meyrin - Geneva
Switzerland
Phone:[phone]

Norway:

Hewlett-Packard Norge A/S
Postboks60 Skøyen
Drammensveien169
N-0212 Oslo
Phone:[phone]
Fax:[phone]

Russia:

AO Hewlett-Packard
Business Complex Building#2
129223, Moskva, Prospekt Mira
VVC
Phone:[phone]
Fax:[phone]

India:

Hewlett-Packard India Ltd.
Paharpur Business Centre
21 Nehru Place
New Delhi 110 019
Phone:[phone]
Fax:[phone]
Hardware Repair Center and
Extended WarrantySupport:
[phone]

Korea:

Hewlett-Packard Korea
25-12, SHP House
Yoido-dong,Youngdeungpo-ku
Seoul 150-010
Phone:[phone]
Fax:[phone]
Hardware Repair Center:
[phone]
Extended WarrantySupport:
(82 2) 3770-0365, 3770-0359

México, Guadalajara:

Hewlett-Packard de México,
SA de CV
Monte Morelos No.299
Fracc.LomaBonita
45060 Guadalajara, Jal.
Phone:[phone]
Fax:[phone]

Netherlands:

Hewlett-Packard Nederland BV
Startbaan 16
NL-1187 XR Amstelveen
Postbox 667
NL-1180 AR Amstelveen
Phone:[phone]
Fax:[phone]

Poland:

Hewlett-Packard Polska
ul.Newelska6
PK-01-447Warszawa
Phone:[phone]
Fax:[phone]

Singapore:

H-P Singapore (Pte), Ltd.
150 Beach Road
#29-00
GatewayWest
Singapore 0718
Phone:[phone]
Fax:[phone]
Hardware Repair Center and
Customer Information Center:
(65) 272-5300
Extended WarrantySupport
Contact:(65) 3743173

Italy:
Hewlett-Packard Italiana SpA
Via Giuseppe di Vittorio,9
Cernusco Sul Naviglio
I-20063 (Milano)
Phone:[phone]
Fax [phone]

Latin American Headquarters:

5200 Blue Lagoon Drive
Suite 950
Miami, FL 33126
U.S.A.
Phone:[phone]

México Monterrey:
Hewlett-Packard de México,
S.A. de C.V.
Batallón de San Patricio 111
Piso 23-Torre Comercial América
Coloniadel Valle
66269 Garza Garcia, Nuevo León
Phone:[phone]
Fax:[phone]

New Zealand:

Hewlett-Packard (NZ) Limited
Ports of Auckland Building
Princes Wharf, Quay Street
PO Box 3860
Auckland
Phone:[phone]
Fax:[phone]
Hardware Repair Center and
Extended WarrantySupport:
0800 733 547
Customer Information Center:
0800-651-651

Portugal:

Hewlett-Packard Portugal
Rua Gregório Lopes
Lote 1732B
P-1400 Lisboa
Phone [phone]
Fax:[phone]

Spain:

Hewlett-Packard Española, SA
Carretera de la Coruña km 16.500
E-28230 Las Rozas, Madrid
Phone:[phone]
Fax [phone]

A-6 Warranty and Support Information EN

Sweden:

Hewlett-Packard Sverige AB
Skalholtsgatan9, Box 19
S-164 93 Kista
Phone:[phone]
Fax:[phone]

Thailand:

Hewlett-Packard (Thailand) Ltd.
11th Floor Pacific Place
140 Sukhumvit Road
Bangkok 10110
Phone:[phone]
Fax:[phone]
Hardware Repair Center:
(66 2) 661-3900/1/2 ext 6001 ext 6002
Extended WarrantySupport Contact:
(66 2) 661-3900/1/2 ext 5125
Customer InformationCenter:
(66 2) 661-3900/1/2 ext 3232

Venezuela:

Hewlett-Packard de Venezuela CA
Los Ruices Norte
3A Transversal
Edificio Segre Caracas 1071
Phone:[phone]
Fax:[phone]

Switzerland:

Hewlett-Packard (Schweiz) AG
In der Luberzen 29
CH-8902 Urdorf/Zürich
Phone:[phone]
Fax:[phone]

Turkey:

Hewlett-Packard Company
BilgisayarVe Ölçüm Sistemleri AS
19 Mayis Caddesi Nova
Baran Plaza Kat:12
80220 Sisli-Istanbul
Phone:[phone]
Fax:[phone]

Taiwan:

Hewlett-Packard Taiwan Ltd.
8th Floor
337, Fu-Hsing North Road
Taipei, 10483
Phone:[phone]
Fax:[phone]
Hardware Repair Center:
02-717-9673(North Taiwan)
04-327-0153(CentralTaiwan)
080-733-733(South Taiwan)
Extended WarrantySupport Contact:
080 211-666

United Kingdom:

Hewlett-Packard Ltd.
Cain Road
Bracknell
Berkshire RG12 1HN
Phone:[phone]
Fax:[phone]

EN Warranty and Support Information A-7

A

Support

Warranty and

A-8 Warranty and Support Information EN

B

Printer Specifications

Printer Specifications

Environmental Specifications

OperatingEnvironment (Printer pluggedinto an AC outlet):

Storage Environment (Printer unpluggedfrom the AC outlet):

Noise Level During printing: 5.5 Bels Sound Power Level (per ISO 9296)

Electrical Specifications

PowerRequirements 100-120 v (+/-10%),50/60 Hz (+/- 2); 127 v NOM, 6C

PowerConsumption During printing: 120 W (average)

Minimum Recommended Circuit Capacity 4.5 A @ 115 V, 2.0 A @ 230 V

Physical Specifications

Dimensions:

Width
Depth
Storage Height

Operating Height (Letter Height)
Weight(Cartridge Installed) 7.0 kg (15.5 lb)
Print speed 6 pages per minute
PaperInput Bin capacity Holds up to 100 sheets of regular weight paper or up to 10 envelopes
PaperOutput Bin capacity Holds up to 100 sheets
Front Output Slot capacity Stack 1 transparency orup to 20 sheets of other media in front of the Front

Minimum paper size 76.2 x 127 mm (3 x 5 in)
Maximum paper size 215.9 x 355.6 mm (8.5 x 14 in)
Base memory 2 MB of ROM and 1 MB of RAM
UpgradableMemory Expansion One slot available for a 1-, 2-, 4-, or 8-MB, 70ns or faster, 5 V JEIDA card
Print Resolution 600 dots per inch (dpi)
Duty Cycle 6000 single-sided pages per month

Temperature: 10 ºC to 32.5 ºC (50 ºF to 90.5 º F)
Humidity:20%-80% (no condensation)

Temperature: 0 ºC to 40 ºC (32 ºF to 104 ºF)
Humidity:10%-80% (no condensation)

During Standby and SleepMode: silent

220 v (+/-10%), 50/60 Hz (+/- 2 Hz)
240 v (+/-10%), 50 Hz (+/- 2 Hz)

During standby or SleepMode:5 W

335.2 mm (13.2 in)

312.4 mm (12.3 in)

228.6 mm (9.0 in)

370.8 mm (14.6 in)

Output Slot

EN Printer Specifications B-1

Regulatory Information

VCCI Statement (Japan)

The VCCI statement, similar to the FCC regulations, is requiredin Japan.

Laser Statement for Finland

LASERTURVALLISUUS

LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
HP LaserJet XXXX -laserkirjoitin on käyttäjän kannalta turvallinen

luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi
estää lasersäteen pääsyn laitteen ulkopuolelle.

Laitteen turvallisuusluokka on määritetty standardin EN 60825 (1991)
mukaisesti.

VAROITUS !

Laitteen käyttäminen muulla kuin käyttöohjeessa mainitulla tavalla
saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle
lasersäteilylle.

VARNING !

Om apparaten används på annat sätt än i bruksanvisning specificerats,
kan användaren utsättasför osynlig laserstrålning, som överskrider
gränsen för laserklass 1.

B-2 Printer Specifications EN

HUOLTO
HP LaserJet XXXX -kirjoittimen sisällä ei ole käyttäjän huollettavissa

olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen
huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei
katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita
käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja
ylläpitotoimia, jotka voidaan suorittaa ilman erikoistyökaluja.

VARO !

Mikäli kirjoittimen suojakotelo avataan, olet alttiina näkymättömälle
lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen.

VARNING !

Om laserprinterns skyddshölje öppnas då apparaten är i funktion,
utsättas användaren för osynlig laserstrålning. Betrakta ej strålen.

Tiedot laitteessa käytettävän laserdiodin säteilyominaisuuksista:

Aallonpituus 770-795 nm
Teho 5 mW
Luokan 3B laser

B

Specifications

Printer

EN Printer Specifications B-3

Environmental Product Stewardship

Hewlett-Packard has created the Environmental Product Stewardship
program on a corporate-wide level to ensure that HP products conform
to national and worldwide environmental standards.

Protecting the Environment

Hewlett-Packard Company is committed to providing quality products in
an environmentally-sound manner.This HP LaserJet printer has been
designed with several attributes to minimize impacts on our environment.

This HP LaserJet printer design eliminates:

• Ozone production

This HP LaserJet printer does not use high-voltage corona wires in the
electrophotographic process. Instead, it uses charging rollers in the
toner cartridge and in the print engine.Therefore, this printer does not
generate appreciable ozone gas (O

• CFC usage

Ozone-depleting chemicals (Chloroflorocarbons, for example) have
been eliminated from the manufacturing sites of this printer. CFCs are
not used in the manufacturing of the packaging.

This HP LaserJet printer design reduces:

).

3

• Energy consumption

Energy usage drops from an average of 120W during printing to as little
as 5W while in Standby/Sleep mode.Not only does this save natural
resources, but it also saves money without affecting the high
performance of this printer.This product qualifies for the United States

Environmental Protection Agency’s

ENERGY STAR Program. ENERGY

STAR is a voluntary program established to encourage the development

of energy-efficient office products.

As an

ENERGY STAR partner, Hewlett-Packard Company has

determined that this product meets
energy efficiency.

ENERGY STAR Guidelines for

• Toner consumption

EconoMode uses about 50% less toner thereby extending the life of the
toner cartridge.

B-4 Printer Specifications EN

• Paper use

B

This printer allows manual duplexing (two-sided printing) and this
reduces paper usage and the resulting demands on natural resources.

• Transportation fuel consumption and emissions

HP LaserJet printers are shipped from manufacturing sites to
distribution centers in bulk packs.Because more printers can fit on each
pallet, fuel consumption and emissions are reduced.

HP LaserJet Printer: Worldwide Recycling

• Plastics

Major plastic parts have markings which enhance the ability to identify
and recycle the materials at the end of the printer’s life.

• Manuals

The manuals are printed on recycled paper using vegetable-based inks
without added heavy metals.Therefore, the manuals are recyclable.

• Paper

This printer is suited for the use of recycled papers that meet the HP
LaserJet Printer Family Paper Specification Guide. See Appendix A for
part numbers and ordering information.

Specifications

Printer

HP LaserJet Printer: U.S.A. Recycling

• Toner cartridges

Each HP LaserJet Toner Cartridge box sold in the U.S.contains
instructions and a shipping label for returning the cartridge to HP for
recycling. HP pays the postage.

• Printer and parts

HP’s Hardware Recycling Organization will take back this printer and
other HP products when you have no further use for them.HP disposes
of these products in an environmentally-sound manner.Many of the
functional parts are recovered, tested, and reused as fully warranted
service parts (used parts are not used in new product manufacturing).
The remainder of the product parts are recycled if possible.Call (800)
535-7933 for this service

EN Printer Specifications B-5

Laser Safety Statement

The Center for Devices and Radiological Health (CDRH) of the U.S.
Food and Drug Administration has implemented regulations for laser
products manufactured since August 1, 1976. Compliance is mandatory
for products marketed in the United States. This printer is certified as a
“Class 1" laser product under the U.S. Department of Health and Human
Services (DHHS) Radiation Performance Standard according to the
Radiation Control for Health and Safety Act of 1968. Since radiation
emitted inside this printer is completely confined within protective
housings and external covers, the laser beam cannot escape during any
phase of normal user operation.

WARNING!

Use of controls or adjustments or performance of procedures other than
those specified in this manual may result in hazardous radiation
exposure.

B-6 Printer Specifications EN

DECLARATION OF CONFORMITY

according to ISO/IEC Guide 22 and EN 45014

Manufacturer’s Name: Hewlett-PackardCompany

B

Specifications

Printer

Manufacturer’s Address:

declares that the product

Product Name:

Model Number: C3990A

Product Options:

conforms to the following Product Specifications:

Safety: IEC 950: 1991+A1+A2+A3/EN 60950: 1992+A1+A2+A3

IEC 825-1:1993/EN 60825:1994 Class 1 (Laser/LED)

EMC: CISPR 22:1993+A1 / EN 55022:1994 Class B

EN 50082-1:1992

IEC 801-2:1991 / prEN 55024-2:1992- 4 kV CD, 8kV AD
IEC 801-3:1984 / prEN 55024-3:1991- 3 V/m
IEC 801-4:1988 / prEN 55024-4:1992- 0.5 kV Signal Lines

IEC 1000-3-2:1995 / EN61000-3-2:1995
IEC 1000-3-3:1994 / EN61000-3-3:1995
FCC Title 47 CFR, Part 15 Class B2/ ECES-003, Issue 2/VCCI-2
AS/NZS 3548:1992/CISPR 22:1993 Class B

Supplementary Information:

11311 Chinden Boulevard
Boise, Idaho 83714-1021, U.S.A.

HP LaserJet 6Lprinter, LaserPrinter

All

1

1.0 kV PowerLines

1

1

The product herewith complies with the requirements of the following Directives and carries the
CE-marking accordingly.

- the EMC Directive 89/336/EEC

- the Low Voltage Directive73/23/EEC

1) The product was tested in a typical configuration with Hewlett-Packard Personal Computer Systems.

2) This Device complies with Part 15 of the FCC rules.Operation is subject to the following conditions:
(1) this device may not cause harmfulinterference, and (2) this device must accept any

interference received, including interference that may cause undesired operation.

December 1, 1996

For Compliance Information ONLY, contact:

AustraliaContact: Product Regulations Manager, Hewlett-Packard AustraliaLtd., 31-41 Joseph

Street, Blackburn, Victoria 3130, Australia
(Phone:[phone]; Fax:[phone])

European Contact: Your local Hewlett-Packard Sales and Servic

Department HQ-TRE/Standards Europe, Herrenberger Strabe 130,
D-71034 B

USA Contact: Product Regulations Manager, Hewlett-Packard Company,

P.O. Box 15, MS 160, Boise, ID 83707-0015 (Phone: [phone])

EN Printer Specifications B-7

öblingen (FAX: [phone])

e Office or Hewlett-Packard GmbH,

B-8 Printer Specifications EN

INDEX

A

accessories, ordering A-3
adding paper 1-5, 3-2
adjusting paper guides 3-7
alternative installation 1-8
ammonia 4-4

B

blank pages 4-10, 4-11
buttons

SEE

control panel

C

cables

SEE

parallel cables
canceling a print job 3-6
CFCs (Chloroflorocarbons) B-4
character shadows 4-8
Chloroflorocarbons (CFCs) B-4
cleaning printer 4-4
clearing data 3-6
clearing paper jams 4-2
clothing, removing toner 4-4
common problems

SEE

troubleshooting
connecting

parallel cable 1-3
power cord 1-3

control panel

indicator lights 2-1
tasks 2-2
troubleshooting 4-5
using 2-1

curling

envelopes 3-4
reducing 3-7, 4-10
transparencies 3-7

when duplexing 3-5
custom installation 1-8
custom sized media 3-1
custom sized paper, printing 3-7

D

data

clearing 3-6

unprinted 4-5
data light

SEE

indicator lights

status 2-1
Declaration of Conformity B-7
default settings 3-6
deleting print job 3-6
disk space requirements 1-6
double sided printing 3-5

SEE

duplex printing

DRAM

SEE

memory cards
DRAM memory cards 1-10
dropouts 4-9
duplex printing 3-5

SEE

duplexing
duplexing 3-5

avoiding curls 3-5
multiple paper feeds 3-5
paper jams 3-5
tips 3-5

duty cycle B-1

E

EconoMode 3-8
energy consumption B-1, B-4
Energy Star compliance B-4
envelopes 3-1

output options 3-2
size 3-1
sizes 3-1
wrinkling 3-4

environment

operating B-1
protecting B-4

storage B-1
Environmental Product Stewardship B-4
error conditions, removing 3-6
Error Light 2-1

SEE

indicator lights

stays on 1-3
error messages, windows 4-12
executivepaper size 3-1
Express Exchange A-2

F

faded print 3-8
Front Output Slot

capacity B-1

identifying 1-1

using 3-2
front panel

SEE

control panel

Front Panel Button

identifying 1-1, 2-2

testing 1-5

using 2-2

G

graphics, printingproblems 4-10
guides, paper 1-5

H

hardware error 4-5
hardware requirements

SEE

system requirements

help

SEE

online help
help files, selecting 1-8
HP Customer Information Center A-3
HP Direct Ordering A-3
HP LaserJet Paper,ordering A-3
HP LaserJet Printer Cable

ordering A-3

HP LaserJet toner cartridge

SEE

toner cartridge
HP media

ordering A-3
using 3-7

HP Multipurpose Paper

ordering A-3
HP paper specification guide A-3
HP Repair Services A-2

I

illegible text 4-14
image quality 1-2
indicator lights

blinking 2-2

Index

EN Index-1

SEE

control panel
DOS troubleshooting 4-13
identifying 1-1
status 2-2
troubleshooting 4-5, 4-12

installation

considerations 1-6

installing

printer 1-1
printer software 1-6
toner cartridge 1-2

internal mirror 4-8
interrupt print job 3-6

L

labels

attaching to printer 1-4
for printer 1-1
printing 3-7
tips for printing 3-7

landscape

SEE

paper orientation

laser safety statement B-6
Laser Statement for Finland B-2
legal sized paper 3-1
letter paper size 3-1
letterhead

printing 3-4
printing on 3-4

license agreement A-4
lights

SEE

indicator lights

loading

paper input bin 1-5
single sheet input slot 3-3

loading paper 1-5

M

manual feed mode 3-6

pause when printing 3-6
when duplexing 3-5

maximum paper size B-1

Index

media

minimum size 3-7
moisture content 3-4
ordering A-3

SEE ALSO

special 3-7

media sizes 3-1
memory

adjusting 1-10
capacity 4-15
expansion B-1
printer B-1
setting 1-10

memory cards

DRAM installation 1-10
installing 1-10
ordering A-3
specifications 1-10
speed 2-2

Memory Expansion Cover 1-10
minimum paper size B-1
multiple paper feeds, frequent 4-6

N

network information 4-15
noise level B-1

O

online help

How Do I 1-9
overview 1-9
status window 1-9
troubleshooting 1-9

paper

using 1-9
operating environment B-1
ordering

accessories A-3

information A-3

supplies A-3
output paper path 3-2
ozone emission B-4

P

paper

adding 1-5, 3-2

centering 1-5

custom-sized 3-1

loading 1-5

ordering A-3

orientation 3-1

realigning 1-5

recycled 3-1, B-5

removing 1-5

sizes 3-1
paper guides

adjusting 3-7, 4-3

centering 3-3

identifying 1-1

using 1-5
Paper Input Bin

attaching label 1-4

capacity B-1

identifying 1-1

using 3-2
Paper Input Support

identifying 1-1
paper jams

causes 4-2

clearing 4-2

frequent 4-6

paper will not feed 4-3
Paper Output Bin

capacity B-1

identifying 1-1

using 3-2
Paper Output Support

identifying 1-1
Paper Path Lever

identifying 1-1

lower position 3-2

position 3-2

upper position 3-2
paper specification guide A-3
paper supports 1-5
paper texture 4-7, 4-8
parallel cable

connecting to printer 1-3

defective 4-5
parallel cables, connecting 1-3
parallel port 1-3
parts, ordering A-3
pausing 3-6
pausing printing 3-6
PCL driver, selecting 1-8
photosensitive drum 4-8
Poland, sales and service A-7
postcards, output options 3-2
power consumption B-1

power requirements B-1
preparing for printing 3-1
print density, adjusting 4-9
print job, deleting 3-6
print media 3-1

SEE

envelopes

SEE

paper

SEE

transparencies

Index-2 EN

print quality

media 3-1
preserving 4-4
problems 4-7

troubleshooting 4-7
print resolution B-1
print speed B-1
print, faded 3-8
printer

dimensions B-1

parts, recycling B-5

problems 4-5

specifications B-1
printer cable, ordering A-3
Printer Door, identifying 1-1
printer drivers

adjusting memory setting 1-10
printer software

installing for Windows 1-7

not configured 4-5

troubleshooting 4-12
printing

custom sizes 3-7

labels 3-7

letterhead 3-4

on both sides of paper 3-5

pausing 3-6

self-test page 4-1

special media 3-7

stopping 3-6

tasks 3-5

transparencies 3-7
problems

SEE

troubleshooting

R

RAM (Random Access Memory) 1-6
Random Access Memory (RAM) 1-6
ready light

SEE

indicator lights

recycling

paper B-5

plastics B-5

U.S.A. B-5

worldwide B-5
redistributing toner 3-8
regulatory information B-2
removing

error conditions 3-6

toner from clothing 1-2, 4-4
repairs A-1, A-2
requirements, disk space 1-6
resetting printer 3-6
resolution

print B-1

reducing 4-5
resume printing 3-6
returning printer A-2

S

sales offices, worldwide A-5
self-test page, printing 4-1
service information A-1
set up printer

SEE

installing
settings, default 3-6
setup

SEE

installing
Single-Sheet Input Slot

for letterhead 3-4
identifying 1-1
using 3-1, 3-3

size

paper 3-1

printer B-1
SleepMode 1-3
sliding paper guides 1-5
smudges

in printing 4-7
software

license agreement A-4

SEE

printer software

specifications

electrical B-1

environmental B-1

printer B-1
standard installation 1-7
status indicator lights 2-2
status window 1-8
status window messages 1-9
stop printing 3-6
stopping a print job 3-6
storage environment B-1
streaks, in printing 4-7
supplies, ordering A-3
support, worldwide A-5
switchbox

guidelines 4-15

troubleshooting 4-5
system requirements

host-based driver 1-6

PCL driver 1-6

T

tasks, printing 3-5
testing

printer 1-5
toner

cleaning spills 1-2

density 4-7

extending life 3-8

redistributing 3-8

removing from clothing 4-4
toner cartridge

cleaning spills 1-2

defective 4-4

expected toner life 3-8

exposing to light 1-2

installing 1-2

life span 3-8

ordering A-3

recycling 3-8

removing sealing tape 1-2

returning A-2

storing 1-2

SEE

toner life

warranty A-2
toner spills 1-2
transparencies

capacity 3-2

output options 3-2

printing 3-7

tips for printing 3-7
troubleshooting

basic steps 4-5, 4-10

blank pages 4-10

SEE

clearing paper jams
common problems 4-1
control panel 4-5
print quality 4-7
printer 4-5
printer installation 4-12

SEE

printer problems
printer software 4-12

SEE

self-test page

Index

EN Index-3

software installation 4-12

wrinkled pages 4-10
True Type fonts, selecting 1-8
two-sided printing 3-5
typical installation 1-8

V

VCCI statement B-2

W

wake up printer 4-1
warranty A-1, A-2

hardware service A-2

toner cartridge A-2
warranty period A-1
Windows 3.1x

installation requirements 1-6

installing printer software 1-7
Windows 95

installation requirements 1-6

installing printer software 1-7
worldwide sales and service offices A-5

Index

Index-4 EN

Copyright ©1997
Hewlett-Packard Co.
Printed in USA 5/97



Manual Part No.
C3990-90901